Shana was the literal best!
Chance has kept up with the storage really well and always ahead of the his duties need more people like him.
Shana thanks for all your help. Will be renting soon.
Shana did s great job helping me. Thank you
Stephanie did an awesome job today!
plus he fixed it, where I cannot get out and leave after they go home from work at 6. So I'm locked in, it's called false imprisonment, because I am imprisoned where they decided I would be. Period in all of this, because I used their electricity and I even offered to pay for it, they wouldn't even let me use the water on the day that it was a 103. And I nearly died, this guy does not like old people. And that's exactly it, because there are 20 people living here that broke every rule in the book here, including storing dangerous materials. Most of them come in go all night, long smoking, their little weed.\n My unit was robbed last month. I didn't even bother applying for their insurance. Because they do not pay off on their insurance at all. They're owned by Tablet storage the last month.They cut my lock off at 8 days, not 30 to 48 days.He came into my storage unit.Not once bud, twice he came into my unit. Unplugged my refrigerator where the meat rotted. So the refrigerator was ruined. Then he came in again the other day when he cut my lock again for and put another lock on there in which he wasn't supposed to do this time. I filed elder abuse last time. But this time, I'm going to file false imprisonment, because it's just like him holding me hostage period and since he's making me stay in here, that means it's residential, he can't evict me overnight, they're going to have to file a full eviction. And by the way, if you buy any auctions from here you watch and see that you got what you paid for because they have peopleaking into them all the time, that's why they don't want people working here on premises, they like them gone. They like them remote, so nobody's seeing what the staff is doing. And that's only those 2 staff, the others are wonderful, I'll post some pictures and a video. And I not be harassed tomorrow, because I videotape, everything..
Chats do not recognise entry and answer machine does not recognise entry when prompted to talk to a live agent. I suppose to move in but I need to meet a real person to get access. I have to take a flight tomorrow and for the second day I am trying to get someone on the phone to arrange the meeting. The company runs by automative machines. And if the machines do not recognise my entry it is a stuck situation.
Shana assisted me with my move in and provided the best service. She thoroughly took the time to explain everything quickly but with detail. Need storage space, ask for Shana!!
I can't say enough about the staff here I'm here a lot and they're wonderful. They listen they ask you if you need anything and I had an old past hate for Public Storage but this place has changed my mind
Hoy 07/27/2026 bien al local para poder acceder a una storage y llevo alrededor de 3 horas a fuera esperando desde las 11:30 y son las 2:44 y todavía no e podido hablar con nadie de la oficina porque no hay nadie que pueda atenderme ya que está cerrada cuando llamo a costumer service me cuelgan la llamada
Real helpful and kind and a little
funny
I had such a great and easy experience at this storage facilityi needed to put away a few things until i move apartments. Everyone on site were super helpful especially Ms. Shannah. Thank you! Keep up the good work!
Breana was pleasant to talk to and very friendly, and had a beautiful smile
Zack was amazing!! I needed some tools for my mower and he took the time to help me and fix my problem. 100% recommend if you want a safe, clean storage and helpful staff
I went to make my payment at store 4and Zach was. Very helpful, professional,,thanks for. Helping me,
Denise.B.
Issac
Help us all time
I has my unit un lock accidentally he put a lock f me t secure it until I showed up and locked it
Very help employees
I had a wonderful experience renting a new unit from Maria at the desk. I was so glad to get to speak to an actual person and see the unit before making a purchase, and Maria was very welcoming, friendly, knowledgeable, and professional, and quickly found me a unit that meets my needs.
I was shopping around different storage companies nearby, but (despite my previous bad experiences with other Public Storage locations and my disgust with your company's absurdly offensive cashless policy), ultimately Maria's kind and helpful presence made all the difference for me and I'm glad my family's belongings will be under her watchful eye. Thank you Maria!
Isaac was awesome. Great services
Miranda is best hands down. Look no other place.
Professional and great service. Highly recommend. Miranda the detention of top tier customer service.
My experience today was excellent. Maria was wonderful. She went above and beyond to ensure my customer service needs were met.
the lady at this facility name Miranda is one of the best employees I've ever dealt with at public storage she has a great customer service and a great personality
Isaac was great! Showed up without an appointment, it was raining, he showed us a unit & walked me through sign up quickly and efficiently. High recommend.
I made my first visit after buying a unit and I can’t express how sweet and helpful Shana was. She made my experience very much worth the time there. She was quick and let me know everything I needed to know for my time there and my future visits. I look forward to seeing her again and doing more business with Public Storage. Thank you Shana 🫶🏽
Gerald was extremely helpful! He helped me through a lost key
Robin M. was extremely helpful, friendly, and went above and beyond for me.
We came out to talk to Miss. Maria West was a joy to talk to. She made the process so quick and easy. I didn’t feel pressured at all in anything.
I am so thankful for amazing people
I have ONLY had this storage unit 3 months and every month my bill continues to go up. When you call the 1800 number it takes you to a VM answering service. When I call the diff number on the website I get the same answering machine service. As well as when I call the number given by that answering service for Customer service. Whenever I go in there is no one at the desk. So how am I supposed to talk to anyone or correct my bill if they've made it so you can't. I know im also not the only one with issues with this place as I've gone up to the office and seen notes taped to the door about the office being empty always. Do NOT use this place if u can avoid it
Excellent service helping rent a space. Very friendly and professional - thanks Isaac!
NICHOLAS bien servicio buen servicio, Nicolás. Muy buen, amable y español. Muy bien. Gracias por todo y pues agradecido,
Issac nos dio Excelente servicio
Muy amable y muy rápido servicio.
She's super sweet and helpful.
Got help from Nikki she was very informative and very polite. Made my experience here fast, easy, and enjoyable.
Don't like how they raise the price of their unit every couple of months. They raised the price 4 months after I moved in. 10 months later they are raising the price again.
Emilio was very helpful ,thanks emilio
I never imagined I’d find myself needing a storage unit because life turned upside down, but that’s exactly what happened. In the middle of a sudden move, feeling overwhelmed and unsure of what my next step would be, I walked into Public Storage with a car full of boxes and a heart full of stress. I was honestly on the verge of tears.
The staff didn’t just do their job — they took care of me. They sensed the anxiety I was trying so hard to hide and walked me through every option with so much patience and compassion. They made sure I got a clean, secure unit that fit exactly what I needed, and they helped me feel like I wasn’t going through everything alone.
Every visit reminded me that my belongings — the pieces of my life that mean the most to me — were safe. The gates, cameras, and the spotless property made me feel protected. But more than that, the team made me feel seen. They checked in, remembered my name, and treated me like a person — not just a customer.
Public Storage gave me room to breathe while I put the pieces of my life back together. I’ll never forget how supported I felt during one of the hardest moments I’ve ever experienced. If you’re looking for storage, this is the place where your things — and your peace of mind — truly matter. Thank you from the bottom of my heart. ❤️
Shout out to Nikki, for always making my day easier. Management in general is really good there, but Nikki is PHENOMENAL; she keeps that place in check, and always has a smile on her face.
Met with nikki, the nicest girl, we picked out a 5x10 storage perfect for my daughter going to college nearby soon.
Emilio is very helpful and a good guy,thanks Emilio
Shana is the BEST! Go see her.
Gerala and coco were extremely sweet and helped me with all of my questions! I definitely recommend them!
Estoy muy agradesida con Isaat es muy atento y gentil y respetuoso es un enselente Trabaja for grasias
Nikki is always helpful and willing to assist me whenever I show up to my storage unif … really appreciate her
Issac has been very helpful to me since the beginning of my rental
Nikki is a great property manager, she showed me around and was very helpful at answering any questions I had. Would definitely recommend this location!
Emilio was very helpful and a funny man,thank you Emilio
Servicio muy bueno Nicholas
Was shown around by Nikki today who was very helpful while going over pricing.
Great location, professional staff and clean facilities. Tasha was great! Friendly, professional and made my process easy! Highly recommend this location.
I can’t thank management enough. We had a family emergency and Richard went above and beyond to help my elderly parents get it figured out and meanwhile offered empathy. He didn’t have to go above and beyond to reassure us in a time of need but the kindness that he showed gave me faith in humanity. What a great person. Highly recommend.
Issac and Nikki are the best they answered every question I had plus they helped me save money ... Thank you guys
Nunca hay nadie en la oficina. Aveces no hay tiempo para estar esperando para hacer el pago y ellos creen que uno tiene todo el día
Just got storage almost 2 weeks ago. And they already tried to charge me. When was told I had it for a month. No one is never at location. The one that did call me gave attitude. I would really appreciate a call back.
Hola rente un store y al meter una maleta tiene otro candado
Issac was an outstanding customer service rep for this company. He went above and beyond to make sure that j was comfortable even if it ment me closing my rental and that kind of customer service is outstanding and actually made me stay with my current rental agreement. He made sure that I was 100% comfortable and that really is what matters to me. To say that he catered to my needs would be and unstatement.i couldn't have asked for a better property manager. Thank you Issac!
They are a good storage at a reasonable price
Do not use this company at all. I rented a space which I thought was for a year for $200 a month. It turns out they can arbitrarily raise your rent without any notice and if you’re on an auto bill situation, they’ll just put it through. So originally I was paying $200 a month now they are charging me $400 a month. Stay
away
I want to thank The Public storage team for making it an easy experience to secure a storage. Stephanie was very helpful & made the process easy.
My experience started off bad, I wasn't sure if I even wanted to start service here, but Stephanie at the location on N Lamar, and Mark with customer service really turned my experience around. 😊 We need more people like them in the world. Thank you guys so much.
Cindy was amazing... Did a great job for me and my husband.... Definitely recomend!
If you come to this location ask for Cindy she will get you in and out fast and make sure to explain everything that's needed to know
Cindy was very helpful! Great service.
Came in today and Cindy was wonderful and very helpful. very satisfied with her customer service! She explained it all to me; and she was very patient with me. I’m getting older and she didn’t mind my questions at all. thank you Mrs Cindy!!
Now that they are under new management, they have gone app on lint, and do not maintain the property at all, as well as have decreased the amount of time you have to access your unit.
Horrible customer service and ridiculous pricing leads to the one star rating, Buyer beware!
Excellent service, the attention was very good
Very good customer care service ... thank you.. she'll work with you if you work right with her..
She nice and courteous to the customers and very helpful
Miss Katherine is great. She’s 100% awesome and runs the facility top notch. I respect her time and energy, I also pick some trash around the facility and keep an eye to help her out and make sure we’re all safe! Thank you madam 🌹🌹🌹🙂💯
Katherine gave great service
Ms. Catherine was so sweet and pleasant throughout my check-in experience. She should get a raise 🙏🏾
Miss Catherine was very kind and very helpful.And she really took time out to show me how to set everything up.So I could have storage
Harlee was amazing !!! He had me on the phone to come rent a unit!! Very personable guy!!
Cameron, Harlee, and Keith were just the most helpful with transferring
As I was leaving a morbidly obese racist shouts "Your Billy Ray Cyrus." Which I can only assume was a racist remark as being white is the only thing Mr. Cyrus and I have in common and I was the only white person that had been on the property in the last 8 hours. And then he says dont hit my "bike" which I think he was referring to the little girl scooter in the middle of the corridor. The same type my daughter rides. But if you need meth this is a great place to go as they deal right out of the units. I wouldnt go after dark however.
Elizabeth is a storage goddess who helped me feel so welcome, understood and exited about using this facility. Full of information and warm smiles, Elizabeth makes this location a happy place to store my chaos.
Elizabeth Davis is a worker there and she was really professional, kind and explained everything to us clearly for us to understand. She was awesome 🙌🏽
Have had a storage here for a year plus and highly recommend it
I rented a unit everything was good, UNTIL, I went to get into my unit at night and I noticed, homeless people wandering the property! Not a good area to store things!
If you are going to buy in at auction unit
B-05 has USED CLOTHING From Walmart AND various USED Clothing Stores! What's in that unit is only worth about 35$ If Even So Consider This If Your Going To Buy That Unit And Try To Sell Clothing!
Always a helpful and courteous staff!
I don't even know where to start, honestly at first I was certainly hesitant due to the location being that this particular area isn't the best with quite a bit of crime. However, this place has gone above and beyond to help me and my fiancé because if this was any other storage place and trust me i know from experience that if you are late they are quick to lock you out and then your unit and then bye bye to all of your property. ELENA, more specifically has made this place feel like we don't have to look over our shoulder when we lock our unit at night like other places we have been in the passed sadly enough. It's refreshing to walk in and have someone recognize you and know your first name even though in the beginning she had only seen us once. So I can't stress enough we were thinking about changing locations with everything we have been going thru but because of HER we will be staying here for as long as we are in texas. Thank you again.
Elena has been the best and so helpful, super nice! Best location, super clean, recommend. Chase was nice too!
Management was knowledgeable and attentive to my needs. Units were clean and had good upkeep. I would recommend this company to all and I will continue using their services.
I like having 24 hour access to my storage unit. The manager takes great care of the property, and is very consistent with their rules!
Very clean and well staffed.
Little bit pricey for what you're getting and the location but that being said it's 24 hour access so 🤷🏻♂️ aslong as your access code doesn't go bad then your gonna want to scream
They are considerate & the place is 24 hours so you can get in anytime.
went in to rent a unit and left with a 10 x 16 with first months rent free. they ate not like other places who say its free and then charge you so many extra fees it doesn't amount to much. I paid $54 total: $20 for admin fee" $14 for lock and $10 for moving paper to wrap glass, etc 24 hour access is also a big plus
They keep the outside cleared of litter. The 24 hour access is one of the few in Austin; I use it often. There are lights inside the units, which is helpful.
Safe, hassle-free, worry-free storage! Highly recommend 👌
Bought a storage unit there. Place was clean and gated. Staff was polite and available.