Public Storage Self-Storage Units at 12342 Ranch Rd 620 N, Austin, TX

This facility is very convenient for me. Everything looks nice and well kept and secure.

Yesterday I was going through a hard time I just lost my husband and I put things inside of the storage and the most beautiful two young ladies was working that day, even though they don’t know what I was going through. I appreciate how kind it was and how sweet they was in compassion, and very respectful. I would recommend to go to the storage anytime when these two ladies are working I didn’t get their names but it’s up here by the hotel on 183. The most beautiful souls you’ll ever meet and thank you so much for making my day.

Nicole was a great help She's the best

I lost my keys. Do you have a mater to open units?

Trina was great. Excellent customer service

Access only til 9pm

The best

It was very difficult to find my unit. And it's only open till 9pm

Mary was very kind to help me get onboard to my new storage space. Thank you !!

The manager, Tonya, is absolutely fantastic. We moved in during an emergency and were having trouble with the app. Tonya raced over to help us, in person, and saved us a lot of money as the movers were charging by the hour. Again, today, she helped me challenge a rent increase and was successful! The facility is clean and secure and the customer service is top notch! I definitely recommend this place for any storage needs.

Went to check the unit I had and everything was covered in rat droppings… no traps at all in my row or any of the inner rows. Manager had some placed about 2 hours after I called but damage is done and many of my belongings are ruined. Insurance max is 150 after 100 deductible. No response to my asking for some sort of reimbursement or deal and they just raised my fees… other tenants there deep cleaning for same issues… this property in Cedar Park has a huge rodent issue and I know of at least a couple others the past month. I have to say property manager I spoke with was very professional in speaking with me but as I assumed, the company does nothing. She was kind enough to let me leave the boxes and rat trash by the dumpster area they have locked away so at least I didn’t have to load it in my car or pay someone to haul my trash… do not rent a unit there.!

RATS!! a lot of my stuff are damaged by rats and when i tried to create a new claim with their insurance, they said only covers up to $250 but in the beginning they were saying it will cover up to $5000. it's has been in process for couple of weeks now and haven't get anything from them. They customer service is the worst when i asked for my refund , the person who was over the phone hanged up phone and didn't let me even explain. Don't put your stuff in this storage, it will cost you a lot to get them all back again in the same shape or replace them since the insurance also doesn't cover

Robin M. helped us with carts, easy sign in, and made sure none of our stuff was taken as we were moving in. She was helpful and friendly. 5 stars all around!

I used this storage unit for only 1 month. After 3 weeks, when I went to move my items to my new home, my entire unit had been infested by rats. There were rat droppings on everything; mattress covers were eaten through; recliner destroyed; There were even holes in the tide pods plastic container. What makes matters worse, is that they have had rodent issues before due to a fast food restaurant being right next door. I am devastated at the poor upkeep of this location. Please do not rent a unit here if you value your items.

Looking for a convenient, secure, cost effective place to store your valuables? You found it! I’m a fresh austinite and Tanya took great care of me, HIGHLY recommended!

Shelly was very nice and understanding. Helped us get the second storage unit without a hiccup. Very friendly and funny. Would totally recommend her and her location.

TANYA is an angel sent from the heavens she really helped me out switching storages so fast when I realised the one I got won’t fit all my stuff very accommodating shes the best!!!!!

Nicole was extremely helpful. Answered all of my questions and made sure I was in good hands. Thank you!

Nicole was great help and has great customer service

Nicole was a great help w calling and checking on me

Great location, clean facilities, great staff (especially Vaughn, she's the best) 10 out of 10 would recommend.

Great customer service. Thanks for checking on me and my needs

Thanks for good customer service

Thanks for ur help

Do not rent from this place. I would have given them negative stars if that was an option. The district manager Jordan Smith is extremely rude and condescending. I was currently renting 5 units from public storage which adds up to about 1000 a month. You would think that public storage would want to keep customers like that but Jordan turned out to be such a liar that after 1 month of renting I moved out. I would rather move all 5 of my storage units after just getting them moved into public storage than ever have to deal with Jordan again. That is how bad he is to the customers. All of this because I had to stay late a few times. They close at 9 and do not offer 24 hour access so for a single mom that works during the day then must go home to feed kids dinner and get them ready for bed sometimes it’s hard to leave exactly at 9:00pm. But take my word for it if you stay past 9:00pm Jordan will not give you a warning or any understanding or patience he will immediately cut your hours down to 6pm and treat you like your stupid. Don’t rent from public storage. Rent somewhere else. They don’t care about you and they don’t deserve your money. Adrianne James

Great customer service

Nicole called and checked on my rental and I really appreciate her she is awesome

Thanks Nicole for calling and checking on me and my reservation and helping me download the app reciate you

Thanks for all ur help and thanks for helping me pick Rt unit and help save money. Nicole 🙃

Thanks for the gratis custer servicios

Thanks for ur help nicole

Thanks Nicole for all ir help and getting me in RT away

Nicole s the Best

Helped a co-worker move last week to Cedar Park and I referred them to public storage. Nicole was a great help and actually made it an easy and quick process. Much appreciated.

Thanks nicole for ur help

Thanks for all the great service

Nicole was great. Great service :))

Great customer service

Great service Tracey. Very nice

Thanks Nicole for checking on me to see how my unit is doing.

Nicole was the best and helped me and my mother with our storage units!

Thank you, Nicole, for all of the special care and treatment. Your compassion and professional are a tremendous asset to Public Storage.

Great customer service

Tracey there is very helpful.

Stay away from the ranch road 620 location in Austin. I was renting a storage unit a little further west on 620 and never had a problem or rent increase. Switched to public storage due to it being climate controlled even though it was more expensive, which was expected since it was climate controlled, rent went up three times in two years, so I decided to close it out. We did what was told, clean it out and took the lock by the last day of November. Then December 1st, I get billed for December, when I call to ask why, they said we weren’t out by closing time the day before. We were out by noon the day before, check the punches, you have to use a code to get in and out. They do and say they do see we were out by noon, and did not go back in, apologize saying the 620 place is a kiosk ran one, and they only have employees there a couple days a week. So I guess they just automatically charge everyone, no one actually checking if you were out on time or not. They said they would waive the charge, not to worry about it. Waive, you mean correct the charge, we were out when we were suppose to be. Now January, I get a letter from a debt collector!!! Oh my goodness. And there are no dumpsters to throw anything away when you move out. Rent started at $107 for a 10 x 10 then was up to $169 when we closed it out, quite a significant increase. I am going to dispute the charges and am on hold right now for 40 minutes still waiting to speak to someone at public storage about the issue, been transferred three times with no help. Stay away.

The north lamar storage unit ms. Nicole has been wonderful.. great customer service skills. Very professional and worried.. one of your greatest hires.. good job and Nicole thank you so very much for calling and checking on how my unit went... Keep up the good work.

Thanks to Nicole for checking how our move in went u did an awesome job answering my questions and showed excellent customer service skills u deserve a promotion or at the very least a raise keep up the great work and attitude!!!!

Security lights and power to most units has been out for months despite multiple calls. No light in units at the back of the complex. Very dark. Not nice. No response. NO staff onsite

Lights aren't working and this means there is a security problem

Michael was very professional and courtesy

Michael was helpful and treated me the customer with respect and dignity. I highly recommend using this facility.

Liked the cleanliness, storage size bang for buck, and Sean had a friendly personality.

We recently looked at many storage facilities that were reasonably priced and had good security and temperature control and we landed here on 620 . It seen the other facilities had hidden cost while considering them .Cindy was very kind and help full and even got us in at a discounted special they were running. I highly recommend this facility for your storage needs.

Sean helped me and my husband with our reservation and it was quick and easy! Great experience.

Best storage place! Great location, friendly staff. Move in was quick easy thanks to Sean.

Nice clean property, Sean made the move in process an easy one

Nicole is a ROCKSTAR!

McKenzie is wonderful and a pleasure to work with.

Mckenze is awesome and the property is always clean.

McKenzie and Sean were very helpful and friendly in renting my storage unit. And assisting us with our move.

mccinzie was super,suoer super helpful n carried out my boxes

Mackenzie was extremely helpful.

Mckenze did a great job

Love this location, very clean. Mckenze was extremely helpful and went above and beyond to fulfill my needs and answer my questions!

I appreciate the service from Mckenzie.

We had a fabulous experience with Kristina this evening. She was very accommodating and very helpful. Thanks Kristina

Fast and reliable service. Mckenze was very professional.

McKenzie was awesome, fun and very professional. I would highly recommend.

Love the lovely ladies there Miss Mckenze and Kim are are the best.❤️

McKenze was very friendly and helpful. She was very knowledgeable about the property, showed me the unit, offered extra services, and didn't waste my time. I was on a tight schedule today and she helped me without any hangups. Would highly recommend working with her.

Moved in and all was well. 6 months later I go to move out and the "manager" as she reminded me over and over was her title.. Was NOT very helpful. I called corporate and complained. The girl that moved me in was great. Always helpful. Willing to get off her ads when communicating with me. But today this little girl was lazy. Wouldn't stand up. Very disrespectful. And even at one point refused to open my unit.. (Their lock was on it). I've dealt with public storage off and on for 25 years. And this is my first ever complaint.. Good luck with this girl Kim...

McKenze is fantastic! Very attentive, knows what she is doing, and does a phenomenal job communicating the ins and outs of renting a storage unit. I would most definitely suggest this business to my friends and family.

Had such a great experience, Thank you all so much for everything. The young lady Kimberly that assisted me was so pleasant and went above and beyond to assist me. I’ll definitely use your services again.

I made a reservation to rent a unit and was called to confirm. McKenzie took me through the process and even showed me the unit before I committed. She was friendly and everything went seamless.

Great location, very clean, 👍 with super friendly staff- McKenze is wonderfully helpful!

Mckenzie was excellent!

McKenze is AMAZING! She is so helpful and informative! 10/10 would recommend! Thank you McKenze for your help!

Had a great experience at this location, all thanks to Ruby and Kenya! They were able to put their heads together and help me to resolve an issue. Ruby is extremely patient and communicates effectively. Thanks ladies!

I came into the public storage last week looking for a unit to fit my stuff from my two bdrm apartment , I wasn’t sure the size I needed & i didn’t want to get played paying for more space than i needed... Kenya was working the front desk that day & she was more than helpful with getting me squared away. she even educated me on the covers I would need to keep my things from molding. Kenya’s customer service is unmatched!

I first went to the Pflugerville location and talked to John who was very friendly and kind. I then realized that this 620 location would be more convenient. Kenya greeted me at this location and was so sweet and just as friendly! Very helpful and explained everything perfectly. I’ve never rented a storage unit before and this experience has been so easy and pleasant. Highly recommend.

Kenya was ever so helpful today. Great customer service.

I called to check on some prices here, and Kenya was amazing! She was very helpful and patient. Will definitely be taking my business here.

Kimberly and Kenya are very helpful ! Great service and a clean property!

Great service by Kimberly!

Kenya was great!

Me and my husband went in to inquire about getting a unit, we were greeted by the wonderful Ms. Kenya, she answered all our questions and with the best customer service we’ve received so far!

The property manager was awesome! She was very friendly and helpful. I always have good customer service experiences with Public Storage, which keeps me coming back.

I have a few storage units at this location, and so far I have had a great experience! Both times I have been there with an issue, Zaida and Tina have helped me not only to resolve the issues, but go above and beyond in customer service! These two ladies are definitely making this location create wow!

Kimberly and tina are very sweet and understanding great customer service!

Tina was so nice and such a great.. need more people lime her in the world today

I have no words to describe this super helping lady Tina I’m trying now but she was great helpful great customer service more then like a family member she put me in the good hands if you are looking for a storage in Austin your search ends with Tina !! Thanks so much for going over and beyond to help me.

Kimberly was really nice and sweet and got me straight to the point of what I was looking for! She also cared and accommodated me when I wasn’t feeling well in the process of handling business.

Kimberly was very helpful to me yesterday. She was very prompt and very kind. Thank you Kimberly!

Very friendly understanding respectful and professional

Today I had the best time at a storage facility, that I think I have EVER had! Your front area associate Kimberly was adorable and full of personality! PLUS ATTENTIVE, ENTERTAINING, and KNOWLEDGEABLE. She is a huge to your facility and deserves MUCH KUDOS. This is definitely my new storage home!!

I recently rented a unit from public storage and I want to leave a five star for their customer service. Zaida was at the front desk and helped me move in quickly and easily she was very helpful and very enjoyable to speak with

Zaida was great! Very helpful and nice! She found the perfect space for me! Highly recommended for this location!

That little gal Kimberly at the front desk is very engaged, knowledgeable, and helpful in problem resolutions. She has always been kind in her dealings with me, and with those I have seen her help or heard on the phone. She is a great joy to start my day when I stop on my way to work to pay my rent.

The staff there is great ms. Dean was very helpful and was able to answer all my questions and concerns. Top notch keep up the good work

Kimberly is very informative and knowledgeable about the property. I had an excellent experience and will refer others to this location. Thank you.

Your property manager Kim at the 620 location, was extremely knowledgeable and helpful. That woman knows her stuff please hire more people like her

This is a great location to rent a storage unit. Kimberly goes above and beyond to make sure your rental goes as smooth as possible. She is very knowledgable in answering all your questions. I will continue to rent from this location for all my future needs.

Always helpful and courteous! Thanks Kimberley!

I was able to get my supplies and sign my paperwork in one stop. Kimberly was very helpful.

This place is fantastic. So very helpful and knowledgeable for Public Storage. Kenya - Tina and Kimberly will help and set you up with excellent service. You can’t go wrong with these ladies.

Kimberly was great!!

Kimberly was helpful, very informative and welcoming.

Kimberly was great

Great experience. Kimberly was awesome and extremely helpful!

Kimberly was absolutely amazing with her customer service!! She helped me immediately and was extremely professional al. I recommend this location and Kimberly's service to everyone!

Great place to store your stuff. Friendly staff, clean facility.Kimberly made sure we had everything we needed and was a great help.

Kimberley had awesome customer service! She was great to work with!

Good customer service from Ron

We had our items in storage for over 2 years here. The staff was very helpful when we set everything up. The documentation they gave us made entry and exit easy. When it was time to empty our unit, Kimberly was very helpful. We lost the key to our lock, and she was very efficient in helping us get that straightened out. The facilities are clean and our items were in very good condition when we cleaned out our unit.

Just had the easiest check in at a storage facility ever! Kimberly was extremely helpful, knowledgeable, professional and friendly. Would highly recommend them for your storage needs.

The service was great.

We came looking for a storage place when we found out we had to move in with my 98 yr. old mother who needed 24/7 care. We were very impressed with "Lane" who offered advice with our needs and could answer our questions. He put us at ease when we were really nervous. My husband who once was a District Manager of a insurance company before he retired and told him that if he was in that same position that he would definitely have hired Lane because he had such broad knowledge and knew how to speak to the customers. Thank you so much Lane for everything. Dick & Brenda Cole

Great customer service!

Good service

Kimberly was very helpful and nice to work with.

Wonderful people working and well maintained. Kimberly was great help

Matthew was very helpful and friendly. I would recommend this facility to others.

Great customer service, Matt is always a pleasure to work with!

Very clean property, Matt was very friendly.

Great storage facility! Newly updated!

We went to PS to check out prices and met with Matt. He was very helpful in telling us what we might need storage wise - we a going on the road in an RV for a year and leasing our house. Highly recommend.

Great staff!

I have been at this location for 3 years now. I am very happy with Matt. He goes above and beyond making sure I am taken care of. I am at my unit every morning and at the end of the day. Matt is always patrolling with his duties. He always says hello. After seeing half a dozen different employees rotate in and out. It is nice to see the same employee everyday. Matt is excellent.

Matt was very competent and professional. After showing me the storage unit, the paperwork was processed in less than 10 minutes. Overall a very good experience.

I worked with Matt to get all set up with my unit. The service was fast and friendly. He found me a unit that was convenient and perfect for my needs. 5 stars.

Rented a unit short notice and within a day everything set up. Lane was especially helpful. He walked me to my unit, showed me how the lock worked and reviewed all the paperwork with me before I signed. I would highly recommend this place.

Shady practices. Manager cut off my lock illegally. It was not up for auction, I was only a little late on payment. I assume they are cherry picking in anticipation of an auction. I live out of state and can only hope that when I retrieve my items nothing is missing. I had a unit here for 5 years, so I can only guess an employee or new management is shady? Stay away. Esp if you live out of town, you are extra vulnerable. I made a huge issue out of it, and will go corporate as well. Lots of lies, oh we tried to contact you, no history in my caller ID and no letters, only an email saying my unit was unsecured, leaving me in fear that it had been broken into and no idea if there was even anything left. No excuses. They don't follow the law.

When I came to look for a unit to rent so I could store my stuff before I moved into an apartment, the manager Matt was very helpful and the location was very clean and seemed safe. I will be back to store my stuff when I move.

Public Storage is only way to go. I use them often due to easy online reservations and clean secure properties.

Best customer service and prices around!

Quick service and clean units!!

Clean storage with friendly staff

Good place

Kala was extremely helpful in every way. Great doing business with you! Would highly recommend this store to everyone!

Signing in was very straight forward and the attendant was very helpful. SarahY signed in and had me set up in ten minutes. She was extremely helpful.

Really nice employee. Emilio was very helpful and knowledgeable. The units were clean and Office organized. I was really pleased on my visit and will be returning for a rental.

I've been using 2 rooms in my house for storing inherited furniture until I decide what to do with. Suddenly found myself needing those rooms for relatives relocating to Texas. I needed a storage unit immediately to empty these rooms. Emilo at this facility made this transition a snap. He knew exactly how much space I needed. He didn't try to pressure me into getting more than I could afford. The office, property and units were clean. Above all he put my mind at ease that my furniture and belongings were going to be just as safe as they were while taking up space in my house. Totally recommend this Public Storage.

A Sarah was friendly and polite. With smile, she explained things I need to know on selecting and choosing the location of space and the size for the second storage space. I am happy choosing your storage. Thank you, Kyoko Durmeyer

Great location! Sarahy was very patient and helpful while getting the storage unit. Much appreciated!

Sarahy was extremely helpful and friendly!

Sarahy was extremely helpful and knowledgeable and made the experience very easy thank you sarahy

I have two storage units at this location,the 1st one I’ve had for over a yr. & the 2nd one I just rented yesterday only because I had no extra space in the 1st one & I have to move some of my things out from where I’ve been living for the last nearly 11yrs. because the homeowner is putting his home up for sale & the house has to be ready for showing by this Monday after Mother’s Day 2018! The young lady Andrea was so sweet & helpful to me,I greatly appreciated it so very much!!!

Okay price but great service

Used them for almost two years, the people who work there are always super friendly. I never had any problems.

Yesenia was very helpful. She was extremely knowledgeable and did s great job. Highly recommend it.

Yesenia was the bomb diggity bless up, stay woke. Thank you for the service.

The manager Sarahy was extremely helpful and fast paced. Got a great discount as a first time user of public storage unit.

Hey apparently the service for Saray and Ron

Great location, clean and well maintained. Ron was great, professional, courteous and helped us find exactly what we needed!

Recently got a unit here thats a bit out of the way for me, but when I went in and met Ron, I knew that was the place I wanted. He took care of me perfectly, while making me feel like it will be the most secure place for my things. If the other staff here is as attentive as him, then this is the best place to store your belongings.

This storage location is very convenient with easy access from HWY 620. The facility is well maintained and secure. We have always found the staff to be super friendly and helpful.

Got a great deal on a unit here, and Lisa was super helpful and got us into a bigger unit. A great experience renting here:)

Great staff- very accommodating.

Great service! Cindy was very helpful and made it easy helping pick out the right size storage unit for me. I know where to go next time.

Ron was very polite , helpful, and attentive. It's refreshing to see a staff that doesn't appear to be just 'on the clock', but are happy to help, while keeping security a priority. Very nice experience.

Cindy was very courteous and helpful. She waited on me to arrive a few minutes late. She assisted me in picking out the right size for my storage needs and was pleasant to work with.

Inquired about boat storage for an upcoming move. Ron was very helpful. I was informed about inside or i could cover my boat with a tarp and use the outside storage area. I also received referrals on other locations. Very knowledgeable.

Cindy and Ron were very helpful in helping us find the rite size unit for our move . Very competitive pricing after looking at many storage rooms in the area . Highly recommend this public storage location . Great security on site as well .

Had a pleasant experience. Location is very conveniently located off the road. Ron was very informative, helpful and enjoyable to talk with. I'm very much looking forward to any future experiences that I will be sharing with the people at this location.

Cindy did a great job!

Cindy was fantastic! Extremely knowledgeable and friendly.

We've had this place for 2 years until we moved into our new home and have always had great customer service! Cindy has been a big help answering all our questions and making our move out a smooth transaction. Thanks Cindy it was a pleasure and we will recommend Public Storage to our friends and family!

Good place.

Great service and always extremely helpful. We were only here a short time, but not a single issue. They were also very kind in assisting us with our move out and delivery of our POD. Thanks, Cindy, for all your help.

I really appreciate the service that I consistently get at this location. I have worked with a few people there and everybody is so helpful. Cindy always goes above and beyond whenever I need something. Location is well take care of and pricing is fair.

Cindy Norris was extremely helpful, courteous, friendly and professional. When Cindy was not on duty, Gail was equally helpful and professional. I would highly recommend this place for your storage needs.

Low hassle; close by and clean

Good customer service

I recently need to put some extra items in a storage, I did some research about all of storage. I mostly consider 1. the price. 2. the location.3. the service. Public Storage fits everything I am looking for. So I called this place, Cindy the manager answered the call, and guided me to visit them. I went and she showed me around the space, and she is so patient and very detail answering every questions I had. I booked one storage then. This place has great customer service, good security and the price is great too. Highly recommended!!!

Made a delviery here. Staff was helpful in contracting the customer we had stuff furniture for.

Tipical public storage...hitting u up with hidden prices.the old bait and switch....

Excellent Service!!

I highly recommend this location. Grounds and unit I rented were very clean. Cindy was knowledgeable, efficient and made the check in quick and simple. Troy

The folks at Public Storage have been great! Friendly, fast service. Quick to handle any of our questions. We very much appreciate them. Big thanks to Gail and Cindy at store 26538 in Austin, TX!!!

Cindy was wonderful I needed a storage unit for my mother's belongings she lived out of town and it was getting late Cindy was nice enough to wait on us after hours so we we could get the storage Thank You Kevin....

It is close to home, clean, and safe. Cindy is efficient yet friendly. The price is right, what more could I ask for?

Very clean, safe and easily accessible. Cindy was extremely efficient, knowledgeable, and pleasant for our speedy check-in. We feel very comfortable that our belongings are in good hands.

Needed to find storage close to both the house and our business as it would be for both. I also knew I would be riding solo most of the time while transporting our 8 month old daughter so a drive up unit would be most ideal. I submitted my reservation and within the hour received a call from the manager, Cindy, who said I could come in right away and fill out the paperwork. From first click to first item unloaded into the unit was just under 90 minutes, on a Sunday no less. So far, I couldn't be happier with the service, ease of reservation, and access to our unit. I have gone there about 6 times in the past 3 weeks already. Definitely a good decision.

It is convenient. Tracy is very helpful and nice.

Ahad was amazing! Got us in our unit within 30 minutes. Very clean property and a great staff!

Tracey is awesome and it made it easy to move!

Locked in at 9:02

Awesome place. Friendly and helpful. Tracey was a big help. Thanks

Tracy is very friendly and helpful; the facility is clean and safe!

Tracey is a great asset to the company with her great attitude/demeanor on all aspects toward the customer. I truly enjoy doing business with her. Again the greatest employee.

Coming from California and needing a storage space in a pinch while handling my Mother's estate was painless easy and quick. Tracey and Ahad could not of been more supportive....Thank you both From my Family to yours!!!!

Tracy was very helpful and very nice. I was in a hurry and she got me in and out very quickly.

Tracy is awesome and was great to rent from. Had the best experience. Clean and reasonable priced.

Just moved to Texas from California, Tracey & Ahad were so very helpful & stayed a few minutes late so I could set up my unit. Very grateful for their help! Tracey also made the signing of the paperwork very easy.

PUBLIC STORAGE SAVED US. We had an incredibly awful time at another big storage and moving company, not gonna say any names..., but last minute public storage literally saved the day. I highly recommend public storage and especially this location and Tracey!

Can't say enough good things about Tracey.. She was a lifesaver in a very difficult situation. After having a terrible experience at another large storage facility she really saved the day. Thanks so much Tracey , you were incredible!!!!

Overall the experience was good and the storage place is pretty much what I was expecting. The customer service was good too. Couple of things that they didn't mentioned when I inquired about the storage place and was a bit of surprise : 1. Required to pay for the unique lock (owned by the storage place) 2. Required to pay for insurance

This place made my moving experience very easy and affordable. Tracy treated me very well and did a great job making my transition as smooth as possible. Thank you!!