Public Storage Self-Storage Units at 12342 Ranch Rd 620 N, Austin, TX

Whatever you do, do not store your stuff in this location. It is riddled with crime. Our storage unit has been broken into now three times within a 6-month time frame. People keep cutting the lock off and going through our stuff taking whatever they want. And the management is never there if you have an issue. And they've raised prices on me like four times. I started with a price under $100 and now I'm paying $170 a month. It is now April of 2025 I am amending this review. The unit was broken into once again and this time included a fire to the property. No one is ever on site. They have refused multiple requests to put up cameras. I am seriously considering suing this company. I couldn't be more disgusted with this place.

Jen, Ron and Jenny were so helpful and friendly. I highly recommend them!

They called us saying our storage unit was broken into and everything was gone. So we drive up there to find that everything was still there and it was in fact the unit next to ours was broken into. But wait it gets worse. The only reason we found out “our unit was broken into” was because they sent us a notice of cancellation for our unit and that it was going to be available for rent again. Mind you this is unkownly to management that our stuff was still present and that they had the wrong unit number. So our u it was going to be re rented with our stuff still inside. If we hadn’t dropped everything to show up and give them the information that their “drive by” management had the wrong unit number then who knows how it would have played out. Keep in mind there is no one onsite except for two days a week. Very poorly managed. Then when I call to get receipts for our unit, because we obviously canceled after a scare like that and mismanagement by the staff, they couldn’t provide the receipts for 72 hours. (Yes we were still charged that month even though we canceled due to their mismanagement with 80% of the rental term left.) Nightmare company to deal with. Stay away. We rent about 20 units at any given time for our business and this is by far the worst experience I have had anywhere. No apology, no I understand how it’s concerning. Unit 270 Account number: 63004292

Convenient location. Easy to use. Staff was very helpful, Lori was very easy to work with!

Very easy to use and convenient! Lori in the office was amazing! Very nice, professional and easy to work with.

I found everything really simple really easy very easy access very convenient for my location only thing I was uncomfortable at somewhat was the small kiosk room I felt claustrophobic so to speak and it was like weird I had something like that but everything else was pretty cool I mean it was pretty neat it was real you know Ray forward remove forward so yeah I think it's a great place and everything was I made an reservation so my lock was in the in the in the storage room and so it was very convenient everything was very convenient I am very happy with the service so far other than that small key is room which was kind of CrossFit

Wow. I just moved my stuff into this storage unit Wednesday (five days ago). Today I get an email that my unit has been broken into. I had the Public Storage lock on it but they said it was probably cut off. I've filed a police report and have tried to contact a person at Public Storage five times today.

Thank you for your great Customer service Brandon and Mary and Lori!

Thank you Maria Huerta for everything u did keep up the good work have bless day.

Thank you for your service and support Mary hutera

Quick and easy process to find and rent the storage unit! The property is accessible and protected by security cameras and controlled access gate! Customer service has been great as well. Would definitely recommend.

Called because I was not happy with my rates since I have been there for 33 years. I talked to Ron and he was able to lower my rate which I greatly appreciate.

Got right in on the day we called.

This facility is very convenient for me. Everything looks nice and well kept and secure.

Yesterday I was going through a hard time I just lost my husband and I put things inside of the storage and the most beautiful two young ladies was working that day, even though they don’t know what I was going through. I appreciate how kind it was and how sweet they was in compassion, and very respectful. I would recommend to go to the storage anytime when these two ladies are working I didn’t get their names but it’s up here by the hotel on 183. The most beautiful souls you’ll ever meet and thank you so much for making my day.

Nicole was a great help She's the best

Trina was great. Excellent customer service

Access only til 9pm

The best

It was very difficult to find my unit. And it's only open till 9pm

Mary was very kind to help me get onboard to my new storage space. Thank you !!

The manager, Tonya, is absolutely fantastic. We moved in during an emergency and were having trouble with the app. Tonya raced over to help us, in person, and saved us a lot of money as the movers were charging by the hour. Again, today, she helped me challenge a rent increase and was successful! The facility is clean and secure and the customer service is top notch! I definitely recommend this place for any storage needs.

Went to check the unit I had and everything was covered in rat droppings… no traps at all in my row or any of the inner rows. Manager had some placed about 2 hours after I called but damage is done and many of my belongings are ruined. Insurance max is 150 after 100 deductible. No response to my asking for some sort of reimbursement or deal and they just raised my fees… other tenants there deep cleaning for same issues… this property in Cedar Park has a huge rodent issue and I know of at least a couple others the past month. I have to say property manager I spoke with was very professional in speaking with me but as I assumed, the company does nothing. She was kind enough to let me leave the boxes and rat trash by the dumpster area they have locked away so at least I didn’t have to load it in my car or pay someone to haul my trash… do not rent a unit there.!

RATS!! a lot of my stuff are damaged by rats and when i tried to create a new claim with their insurance, they said only covers up to $250 but in the beginning they were saying it will cover up to $5000. it's has been in process for couple of weeks now and haven't get anything from them. They customer service is the worst when i asked for my refund , the person who was over the phone hanged up phone and didn't let me even explain. Don't put your stuff in this storage, it will cost you a lot to get them all back again in the same shape or replace them since the insurance also doesn't cover

Robin M. helped us with carts, easy sign in, and made sure none of our stuff was taken as we were moving in. She was helpful and friendly. 5 stars all around!