very easy to rent from your phone able to find unit easily property was clean. Elevators were easy access was an easy rental.
Katrina, was a great help getting me back into my units. Very cheerful and knowledgeable. Glad she’s on the team. As always property clean and secure as always.
Got my 5x5 unit on sale this month when I found out I'm traveling for work on a very tight schedule. I've been able to fit almost my whole life in this unit! When I got to the building, I was dreading having to load the elevator with my things, then unload it upstairs, but there is a complementary cart! I was able to fit a whole carload on that cart! This made my move so much easier, and it's exactly what I needed to feel less anxiety in this crazy time in my life. Enjoy the little helpful things :)
It was a smooth transition and would definitely use then in the future.
A good place to store all your belongings
We recently had a breaking into our storage luckily, I luckily crossed paths with Emilio when we discover they broke into my storage
and he was able to find out what happened. He helped transfer me to another unit and gave me all the information that I needed to take care of the police report and also how to get a hold of the insurance.
Bumped into to Emilo agian my how he's every where love his kindness very loving man
Emilio was a great help getting me a unit property is clean and I feel very secure at this property. Thanks Emilio great
Easiest move I have had! I had to change my move out date for my apartment asap! I was able to move in the same day no hesitation or problem at all. Emilio is the best! He called me before and after to ensure my move ran smooth.
Emilio was very patient and made the process very easy ! -Irma
Shout out to Lucy who saved the day! This location no longer has an attendant only a kios to get help. Lucy works at the Mopac location. When she was notified that I wasn’t able to get into my unit due to a jammed handle she stopped what she was doing to drove over in rush hour traffic to the Research location to help me get in. She also listened to all my concerns about the homeless people who reside in this location and come and go as they please through an open gate that is not secured. I have been at the Research location for many years and would not recommend this location. Go see Lucy at the Mopac location!
So far no problems at all they even called me to check on me to see if everything went smooth !
Great service, nice facilities! Tall Paul needs a cold beer on a hot day
Tall Paul was quite the help. Very nice guy as well
Really convenient location with a good set up and secure, intuitive access. Paul helped work through a minor issue with our locker and found us a solution within one working day. Great service and would recommend!
Tall Paul is a nice guy and has the magic touch
I had a good experience with using Public Storage on Research Blvd in Austin, Texas. The kiosk was extremely convenient due to me having to move in after hours. I was able to pay and move in seamlessly.
I also appreciated the fact that Alex called me to make sure I was pleased with the service. Keep up the good work Public Storage!!!
Thank uou so much! Great customer service, trena Nattlie!!
Amazing service
Professional and courteous! Nattlie is a knowledgeable and works to support customers. This is rear.
Nattlie, the manager, was extremely helpful; she made the process really easy for me. She is really friendly and I'd highly recommend working with her.
Nattlie was amazing and very helpful!
Nattlie helped during renting and moving out, and was fantastic! Definitely will rent from here again!
Great secure facility, clean and easy access. Can easily fit a box truck to pickup/remove items. Nattlie was great and took care of everything I needed!
Natalie is so awesome!!! Made me feel very comfortable at greeting. Thank you so much "Nattlie".
Alex was very helpful and answered all of our questions thoroughly. Highly recommend this place.
Nov 15, 2022: I decided to move my extra belongings from a different storage business. I chose a 10x5 climate controlled room at Public Storage after consulting Nattlie at 12915 Research Blvd, Austin, TX 78750. It met all my expectations and then some. My room was clean and ready when she said it would be, and I always had easy access every day from 6am until 9pm. When I no longer needed that storage I recently notified Nattlie and thanked her for helping me get into a safe clean and easy access facility and at an affordable price. I strongly recommend this particular Public Storage location. It is easy to get to, and in and out when needed and it's safer since it requires a key pad entry code to get through the entry gate and then again into the elevator to the RENTERS storage floor only and then as you exit to open the gate again. I especially like that. Thank you Nattlie! I hope I've spelled your name right! Russell Woodland, Austin Texas
Nattlie was such a great help! She was very polite and her customer service was excellent.
Very helpful, efficient rental process, thank you!! Nattlie was awesome!!
Nattlie was the best and did a great job of making sure my transition into a new city was smooth. She maintains a clean, secure, and welcoming work environment. When the elevator was experiencing technical difficulties one day. She reached out to my job for me because I accidentally put my work shoes in my storage ad had none to wear. There are not a lot of people who would have done that because it's not their job. Alex did a great job upon arrival by getting me the best deal possible for my situation. Had to also give credit to the new guy. He does a great job as well! From Albany, GA to Austin, Tx I just want to say thank you Nattlie!
Miss Nattlie, WOOw!! Best service EVER!!!!
Totally recommended !!!!
Very good customer service and jovial Nattlie at front desk will make your day.
Nattlie was amazing in dealing with me, she was awesome!!!! Service was great, she is very knowledgeable and always with a smile.
Nattlie is really helpful. Amazing customer service!
the best location in Austin, and customer service-Nattlie was an amazing help any thine we needed it.
Natalie has been so helpful and cared give me solutions to my problems love her customer service and will come back..
Nattlie, was great he service was very charming and she knows her job very well!!
Nattlie was great. Very knowledgeable and helpful. Wish all managers were like her.
Nattlie was a great help, been a pleasure storing at this location!
At the storage unit today Nattlie what's so courteous and helpful.. best customer service I've had ever.
Nattlie was AMAZING!! She went above and beyond to help us out during a very stressful time. Her customer service skills are top-notch and I don’t think we would’ve had such an easy transition if we had dealt with anyone else. Thank you so much for employing such a caring helpful individual. We will definitely be back if needed and will only deal with Nattlie!!!
Nattlie is Very professional helped me solve all my problems , kept my things very secure and made sure everything was in tip top shape I really do appreciate her very much
Nattlie Was Very Helpful , She has really good customer service. she was really respectful and made sure that I was taken care , I will be back and will be telling others to get a storage unit here , 10/10 Highly recommend
Nattlie was very helpful and made the process very easy for me.
Nattlie is very nice great smile 😁 help me get in my unit thank you nattlie
Nattlie very nice lady help me all the time thank you for you help
Nattlie has very good customer service and nice smile was let others no about the location she works at
Natalie was awesome! Friendly and helpful, smile on her face! Would definitely recommend.
Awesome service, Cynthia was very helpful, knowledgeable about all the process, and super friendly. Loved how spacious, clean, and secured the place is. Would definitely use this location for all my future needs! Will be referring friends.
UPDATE: Had to get a unit again after relationship issues/changes...So of course my stop was Public Storage and definitely glad I came back to a fantastic facility! Manager Nattlie is just awesome, friendly demeanor, and amazing personality! Best crews ever!
Came to this location and Nattlie is awesome give that woman a raise her customer service skills are stellar thankyou public storage
Natalie was awesome!! Super knowledgeable and friendly. Highly recommended a raise/promotion for her 🙌🏾🙌🏾
Nattlie assisted with everything I requested.
Nattlie has great customer service 💯 will let other no about this place
Nattlie's customer service was excellent! She helped me understand the process and made my decision to rent storage space easy. Thanks Nattlie. 😊
Super experience with the manager Nattlie! She made renting the storage unit for my company very easy!
Desiree was amazing and was very hlepful
Good service thankyou nattlie
Nattlie was awesome!!!! She was very helpful and and solved all my problems. Awesome customer service!!!