Public Storage Self-Storage Units at 12915 Research Blvd, Austin, TX

This company should be boycotted. 100% corporate garbage. They do not care about you or your belongings. They only care about they're image and it is not to assist the public. Just another large company in the largest growing industry. Use someone else, you will be dissatisfied.

Tall Paul was quite the help. Very nice guy as well

Great service, nice facilities! Tall Paul needs a cold beer on a hot day

We just dropped off some of our things. The inside storage we rent3d was clean and ready to go. The climate controlled temperature was comfortable, which was really noticed since it is right now 95 degrees outside. Lastly, Lori, the location representative, reached out to me to welcome us and see if we needed anything! Awesome customer service Lori!!! Thanks 😊 5 star review!

Super easy to get in!

Both times I’ve gone to put my stuff in storage the bottom level by the elevators SMELLS awful. The first time it was pretty bad, then today I went back and it was horrible. I know there is a huge homeless population around that area so all I can think of is somehow people are getting in and wrecking the bathrooms. I saw a custodian cleaning it today, but it just smells horrific. Other than that, it’s been a pretty straightforward process. I was able to do everything online, check in, go to my locker and do everything basically without going to the front desk.

Tall Paul is a nice guy and has the magic touch

Really convenient location with a good set up and secure, intuitive access. Paul helped work through a minor issue with our locker and found us a solution within one working day. Great service and would recommend!

I had a good experience with using Public Storage on Research Blvd in Austin, Texas. The kiosk was extremely convenient due to me having to move in after hours. I was able to pay and move in seamlessly. I also appreciated the fact that Alex called me to make sure I was pleased with the service. Keep up the good work Public Storage!!!

Thank uou so much! Great customer service, trena Nattlie!! Amazing service

Professional and courteous! Nattlie is a knowledgeable and works to support customers. This is rear.

Nattlie, the manager, was extremely helpful; she made the process really easy for me. She is really friendly and I'd highly recommend working with her.

Nattlie was amazing and very helpful!

Great secure facility, clean and easy access. Can easily fit a box truck to pickup/remove items. Nattlie was great and took care of everything I needed!

Nattlie helped during renting and moving out, and was fantastic! Definitely will rent from here again!

Thank you Natalie for your service you where great nice smile will let others know about this location your are the best..

Natalie is so awesome!!! Made me feel very comfortable at greeting. Thank you so much "Nattlie".

Person that states to be the manager , by the name of Nattlie, is very very unhelpful. She just does not like to get of her comfortable chair. I asked for prices for a bigger unit and first off she quoted me double the price then she said I didn’t really need more space. Not very happy with her service of customers nor her motivation to do anything.

Alex was very helpful and answered all of our questions thoroughly. Highly recommend this place.

Nov 15, 2022: I decided to move my extra belongings from a different storage business. I chose a 10x5 climate controlled room at Public Storage after consulting Nattlie at 12915 Research Blvd, Austin, TX 78750. It met all my expectations and then some. My room was clean and ready when she said it would be, and I always had easy access every day from 6am until 9pm. When I no longer needed that storage I recently notified Nattlie and thanked her for helping me get into a safe clean and easy access facility and at an affordable price. I strongly recommend this particular Public Storage location. It is easy to get to, and in and out when needed and it's safer since it requires a key pad entry code to get through the entry gate and then again into the elevator to the RENTERS storage floor only and then as you exit to open the gate again. I especially like that. Thank you Nattlie! I hope I've spelled your name right! Russell Woodland, Austin Texas

Nattlie was such a great help! She was very polite and her customer service was excellent.

Very helpful, efficient rental process, thank you!! Nattlie was awesome!!

Nattlie was the best and did a great job of making sure my transition into a new city was smooth. She maintains a clean, secure, and welcoming work environment. When the elevator was experiencing technical difficulties one day. She reached out to my job for me because I accidentally put my work shoes in my storage ad had none to wear. There are not a lot of people who would have done that because it's not their job. Alex did a great job upon arrival by getting me the best deal possible for my situation. Had to also give credit to the new guy. He does a great job as well! From Albany, GA to Austin, Tx I just want to say thank you Nattlie!

Miss Nattlie, WOOw!! Best service EVER!!!! Totally recommended !!!!

Very good customer service and jovial Nattlie at front desk will make your day.

Nattlie was amazing in dealing with me, she was awesome!!!! Service was great, she is very knowledgeable and always with a smile.

So the units themselves are fine but basic, lighting above units would elevate the experience significantly. The facility seems understaffed and yheir was only 1, yes ONE wheeled pallet cart. Also facility is supposed to open at 6:30, the 1 staff person also works the office. So if you need help in either place you have to wait. Office phone goes to voice-mail not forwarded to staff phone, so you cannot locate them without waiting around and going back and forth. My last gripe, but a big one is that they were supposed to remain open until 9pm, but at 7pm (at least that's when I discovered it), the electricity went out and the elevator didn't work nor did the sliding gate effectively trapping me for thirty-five minutes until I left without my boxes on the last day of the month.

Nattlie is really helpful. Amazing customer service!

the best location in Austin, and customer service-Nattlie was an amazing help any thine we needed it.

Natalie has been so helpful and cared give me solutions to my problems love her customer service and will come back..

Nattlie, was great he service was very charming and she knows her job very well!!

Nattlie was great. Very knowledgeable and helpful. Wish all managers were like her.

Nattlie was a great help, been a pleasure storing at this location!

Nattlie was AMAZING!! She went above and beyond to help us out during a very stressful time. Her customer service skills are top-notch and I don’t think we would’ve had such an easy transition if we had dealt with anyone else. Thank you so much for employing such a caring helpful individual. We will definitely be back if needed and will only deal with Nattlie!!!

At the storage unit today Nattlie what's so courteous and helpful.. best customer service I've had ever.

Nattlie is Very professional helped me solve all my problems , kept my things very secure and made sure everything was in tip top shape I really do appreciate her very much

Nattlie Was Very Helpful , She has really good customer service. she was really respectful and made sure that I was taken care , I will be back and will be telling others to get a storage unit here , 10/10 Highly recommend

Nattlie was very helpful and made the process very easy for me.

Nattlie is very nice great smile 😁 help me get in my unit thank you nattlie

Nattlie has very good customer service and nice smile was let others no about the location she works at

Nattlie very nice lady help me all the time thank you for you help

Natalie was awesome! Friendly and helpful, smile on her face! Would definitely recommend.

Came to this location and Nattlie is awesome give that woman a raise her customer service skills are stellar thankyou public storage

Awesome service, Cynthia was very helpful, knowledgeable about all the process, and super friendly. Loved how spacious, clean, and secured the place is. Would definitely use this location for all my future needs! Will be referring friends. UPDATE: Had to get a unit again after relationship issues/changes...So of course my stop was Public Storage and definitely glad I came back to a fantastic facility! Manager Nattlie is just awesome, friendly demeanor, and amazing personality! Best crews ever!

She is the best Nattlie

Natalie was awesome!! Super knowledgeable and friendly. Highly recommended a raise/promotion for her 🙌🏾🙌🏾

Nattlie assisted with everything I requested.

Nattlie has great customer service 💯 will let other no about this place

Nattlie's customer service was excellent! She helped me understand the process and made my decision to rent storage space easy. Thanks Nattlie. 😊

Keep raising prices...😪

Super experience with the manager Nattlie! She made renting the storage unit for my company very easy!

Desiree was amazing and was very hlepful

Good service thankyou nattlie

Nattlie was awesome!!!! She was very helpful and and solved all my problems. Awesome customer service!!!

Nattlie was a great help and very friendly! I love her energy!

Nattlie was extremely professional and offered assistance right away. She made it quick and easy so that I was able to get everything out of the unit as I am transitioning and moving back to Seattle. Thanks again for your amazing customer service. I will be using Public Storage again in the future because of you.

Nattie had great customer service. Princess G local ATX singer/songwriter my experience was so awesome. Great customer service with a smile.

Nattlie was a great help assisting me with rental of multiple units and working through the payments. Very clean facility.

Natalie had good customer service very nice lady knowledge of her job will let others no thanks

The lady in front office , assisted me. Nattalie explained with details what I was enquiring about. Good customer services

Natalie was great!

Wonderful service from Nattlie! Thanks for making the rental easy!

I walked in today , the lady miss Nattalie was so kind and helpful. I was having a very stressful day cos I was traveling back to New York . She is very sweet and would recommend her services. This company must be hiring good people and have a generous lady like her to work on the front desk ! I rated 5 stars for her competence !!!

Nattlie assisted me well, it’s a good place

Nattlie did a superb job with helping everything in the process. I highly recommend this location to everyone!!

Natalie was awesome! She was super helpful

Great location

Nattlie was the best customer service I every in my life she was great

Natalie had every good customer service and knowledgeable st her job will let others no

Natalie she is a really really nice person in this stage business 👏very good at her job I am very satisfied with her service 😀

Nattlie! Service was fantastic. Nattlie was fantastic. Great storage facility.

Natalie is always very nice and very knowledgeable at her job and will recommend others. Very respectful and polite has always.

Natalie Haynes was very knowledgeable in letting me know all about public storage as well as the pricings.I will refer others and I will return back for services. (Excellent !!)

Nattlie has been a phenomenal member! She worked extremely hard to help us with everything we needed. Definitely recommend her and this establishment.

Natalie was very pleasant, she knew what we needed within our price range this company is very luckly to have someone like her working utilizing her excellent skills in customer service.

Nattlie is wonderful! Cheery and here to help.

Nattlie at this location was a great help she helped us get the correct storage need for our needs today!!! She was awesome!!!! We will be back!!!

nattalie gave great customer service and was very professional

Nicole was very awesome! Super easy to get the storage I needed. I came back because I needed more storage. Shelley made it very easy and was a big help!

Tanya was great! I'm glad she was there to assist me today. Hope to see her more at this location, she was very helpful.

The sliding doors that one must use to access the storage area were not working and the front office was closed. I contacted Public Storage help line and within 15 minutes Zaida arrived and was able to get the doors functioning again! I was not wanting to go back home to unload my truck but Zaida was there so quickly! Kudos to her!

Michael was extremely kind and I had a better experience than I could have imagined! He answered all of my questions. Thank you!

Nicole was so great! Wonderful customer service. Answered all my questions. Had a great experience renting from this location.

Debroah was super sweet and very helpful with getting me my first storage unit. I highly recommend seeing her if you’re looking to purchase a unit.

Thanks Olga for giving 5 Star service!

Natalie at Public Storage provided excellent customer service and I will refer my friends to that location

Olga was absolutely amazing and the customer service I received was definitely 10/10 not just 5/5! And her humor, amazing!!! Definitely will be keeping my business here

Thanks for great service Olga

Thank you Olga for your support! You are the bomb. My day would have been a disaster without you and your going above and beyond ! Excellent storage expertise!!

need later hours

The staff was helpful and loaded my box bundles for me.

Jessica has the best customer service that I have received since I have had my unit and that has been over 2 years. She was very polite and easy to talk to. Jessica explained some things that was never offered to me. She made me want to come back in to the store to make my payment instead of me paying at different store by my home. I want to thank Public Storage for hiring her. Jessica is awesome!!!!$

I had the best experience I have had in a long time Ms jessica was very welcoming and had the best customer service I'm usually not into doing reviews but I would highly recommend this place to anyone it's a guarantee you won't have to worry about your things that's stored at this place .

Location is very clean. Jessica was very helpful in taking care of a lighting issue. Easy to work with.

Hello i live miles away from texas and I had decided to make a phone call for a public storage and when I say the employee Jessica Martinez was so professional and has wonderful customer service she helped me in every which way she could and I came out being satisfied...

Jessica was AMAZING!! Her customer service was great always has a smile and she made my move EASY!!

Great experience getting a storage place at this Public Storage. Jessica was so helpful and patient with all her customers. We really appreciate her assistance with the entire process. She also follows up as well! Thank You!

Olga helped me upgrade to a larger unit. She was patient, good-humored, and knowledgeable, working from an online reservation. Very helpful. I love this public storage! Staff and access are fantastic.

Five stars for amazing phone service, my husband and I have been on hard times with everyone else as well and to have someone as Jessica be so kind, helpful, and polite completely made my day. Thank you Jessica for your kind words! ❤️

Jessica is a great person and does everything to help that she possibly can. She deserves a 50 cent an hour raise. She is awesome.

Jessica the best. Long time customer. Safe storage location. Friendly service.

I just wanted to share a story about Jessica... I have been having issues with my storage since August 2020 with the light fixture that it seems that it could not be fixed or repairable... I have call several times that sometimes, I come over to the storage in the evening when it’s getting dark... I forgot my flashlight, which I should not need because the lights should come on automatically when you enter the facility for safety on each floor... Well, this was no longer working for me... I have complained and Jessica took action for me... I’m very thankful for her kindness to detail and offer another storage for my troubles... Ms. Jessica took 100% responsibility for U-Haul action of their fault of not finding a resolution to a problem that should not have been warranted on the customer... Ms. Jessica has shown leadership, integrity, honesty, and especially loyalty to U-Haul for moving my storage to a more safe environment... Ms. Jessica, thank you for all you do for your 100% customer service...

Jessica was very helpful nice n courtesy and she also helped to set up the public storage app great customer service plus she also helped me with supplies

Jessica was great help assisting me on the public storage app

Jessica and Lane are very friendly and helpful.

I had such a great experience and Leah was very helpful I recommend them highly they are very professional and they had the best service I’ve ever seen

Great location, great short term use!

Customer service was wonderful. Sheleah Self was an amazing help to everything i needed, the storage space was clean and perfect. 10/10 recommended

I came in 2 days ago to possibly get a unit and some supplies, unfortunately I did not get the unit or the supplies due to the price but the customer service of sheleah was excellent.

Great customer service!!

Show us step by step making sure we knew everything was correct even had patience and absolutely nice

Life savers!!!!!

This has to be the most professionally run storage place I've ever worked with. Extremely pleasant and helpful, and they really helped me out in a bind. I had some surprise leftover cardboard boxes to get rid of, and the manager really came through and helped me out since I was leaving the country the next day. Way to go Nicole...you rock! Thanks so much for your great service and kindness!!!

Nicole did a awesome job! The place nice and clean.

Real nice girl with long red hair. She was so friendly and helpful. No pressure - this is customer service at its finest! Thank you for such a wonderful experience

Great customer service. Lane was very informative, and helped me through the process.

Cued up the unit online, was moving my stuff in less than 2 hours later. Facility is clean and well light.... so far so good!!!

Very easy rental process and Nicole was helpful in getting set up.

I couldn't have asked for a better customer service experience. Nicole was incredibly friendly, knowledgeable, and answered all of my questions. She even went as far as to watch over my unit as I made a quick trip back to my older unit to grab a few things. Nicole FTW!!

Cynthia was excellent! Very friendly, efficient and helpful!!

I have had a unit here for several years. I was hesitant to get a storage unit for work because I just didn't feel safe. This location does an excellent job watching over the property. It is always clean and Cynthia who is there most of the time is always willing to help. I would highly recommend this location!

This was a fast, efficient, and friendly experience. Highly recommend!

Today we went to your Public Storage facility with a friend of ours who is getting up in age and he has his stuff stored here for the past 19 years. We needed to help him get information on how to get inside it and Cynthia was a blessing to us. She was kind (even held the door open for his wheelchair to enter). She was articulate, and even funny. She listed to his/our story and she helped guide us to the best solution to get into his unit and to get options as to what to so with his stuff once we do get into it. If every person who worked at any "customer service" place was as helpful as Cynthia was today, then this world would be in much better place. Thank you Cynthia for the wonderful experience!!!!

Sarah did a great job !!

Cynthia helped us get a larger storage unit at the same location. She was friendly, professional and worked quickly.

Cynthia was very friendly and had a great attitude during my initial phone call and office visit. She was very helpful in determining the correct storage space that I needed for my move. She carefully explained the terms of the lease, insurance offered, and payment options.

It’s a great place. Clean, organized, safe and the staff is very kind. Very well recommended.

Cynthia is the friendliest property manager on site to work with. She is attentive and knowledgeable regarding everything within the property and is never afraid to say 'hi' and stop by while you're there to ask if you need anything. She has made the experience there super comforting and she's a pleasure to work with. Thank you Cynthia!

Mackenzie was very nice and helpful getting my storage unit

Cynthia was great, got in and out with no problems.

Im very pleased with the service and location.

Cynthia is awesome! Always has a great attitude and is very helpful!

Cynthia was so helpful and knowledge! She definitely gave me peace of mind that my belongings are secure and that I am a valued customer.

Working with Cynthia at the NW Austin location has always been a pleasure. She came to our rescue recently when we had a heavy item that was difficult to move - she loaned us a dolly that we would have needed to go out and rent elsewhere. We have had a great experience renting storage in this facility and would not hesitate to use them again or refer a friend.

Always friendly and helpful and have had a Unit here for years

I have used several public stirage facilities all over the counrty but none of them compare to this one. Cynthia made the process so easy and quick. She was fast and friendly. That is usually the service I get from public storage. The difference with this one is that Cynthia was the only employee at the time. It was raining and she was behind but she still gave me impeccable sevice.

Just got checked in. Cynthia was very nice and thorough and walked me through all my options. Glad to have my stuff here!

This place is great. Dawn is awesome, we have been a customer with this Public Storage facility on and off for years. They are professional and have always met our expectations. Thanks for rocking! -Simone from BSS

Horrible management and the place stinks. Go up the street and pay less for more

Great service, friendly staff, and very solution oriented

Chloe and Sharon were amazing. We needed storage last minute and got a space reserved very quickly! Thank you so much public storage!

Chloe and Cynthia were very helpful. The facility was clean and easy to get in and out with no hassle.

Chloe Chamberlain is an fabulous employee. She helped us move to another city. Very helpful. I would recommend her as an excelleny employee.

Chloe was very helpful and friendly

Chloe was very friendly and helpful

Manager Chloe was very friendly and professional.

I went to public storage looking to rent a storage for my boat but they unfortunately had no spaces available but I did however meet the niicest young lady Alex. She was super helpful through then whole process I wish they did have one available should so I could speak to her again.

Chloe did a fantastic job helping me get a storage space today!! Thank you Chloe!!!

Sharon was awesome, informed me on everything perfectly, thanks!

Shareon and Cynthia are very nice

Professional, friendly staff(Sharon and Cynthia)! Great service.

Excellent, service, strong support staff. Very helpful.

Cynthia was very helpful! Awesome service

Great service with a smile!

Zaida is fantastic. She was awesome and really helpful when I did my storage reservation!

Cynthia was very professional, friendly and funny excellent service

My boyfriend and I came in looking for a storage for some extra furniture. Cynthia was so helpful and polite. She walked us through the storages she had available and was very thorough. Thank you for being so friendly Cynthia!

I am moving from out of town, which is extremely stressful. Tommy asked all the right questions to get me the right space. He also explained what vehicles could make it on the property, so I would not be surprised. He went above and beyond to find the right space not even at his facility jst to accommodate my needs. Amazing customer service! Definitely will store stuff with them in the future.

Fantastic service. Very clean facility.

Sharon was very friendly.

Sharon gave us a great deal and was very friendly.

Sharon was super helpful and friendly. I was given a quality unit and she provide excellent insight for my storage needs.

Sharon was a great helper and helped my girlfriend and I understand more about the public storage and their policy’s. Sharon has a good attitude and made us laugh.

Sharon was very helpful.

My stay here was excellent. Cynthia was very kind and helpful. I had zero issues, and she was here to answer any questions I had. I would recommend this place to anyone.

Cynthia is peppy and totally easy to talk to!

The space is clean, safe & secure. The area of my outside unit is well lit. Very high ceiling, so more space for storage. The manager, Cynthia, is friendly & helpful. She’s among the best they’ve had.

Cynthia was very helpful

I'm a repeat customer and I've always been pleased with Cynthia

Cynthia is amazing...Will have you smiling the while time....if you need a storage...this is the place to go...

Great place friendly staff, clean place!

Always pleasant and efficient in helping the customer

Great service from Tina and Cynthia

Cynthia is the most helpful person here. She treated me like family. She went over every detail of the process from paper work to showing the rental space. Very friendly and very satisfied renting here. I will definitely recommend this place to others.

It has been a wonderful experience! Cynthia has been of great help since day 1. She is very knowledgeable and her recommendations about the unit are very precise. I would definitely come back to your property in the future. Thank you, Leslie

Service above and beyond. Would definitely rent from this location again.

Great service. Very nice manager

Cynthia was very helpful and accommodating. Facility was clean too.

Tina, the relief manager at the 12915 property on June 4th was AMAZING. So helpful and kind and got me everything I needed! She was the best.

Very satisfied with customer service at this location. Ron was very informative on the unit and packaging products. My husband and I are happy to storage our valuables here. Will definitely recommend!

Great experience! Cynthia (the property manager) was wonderful! Great location, well maintained units and property, quick and easy process. Thank you Cynthia!!!

Ron was an amazing customer service representative. He gave us every detail about the property and the rental. The facilities we're clean and well kept. I couldn't of ask for a better experience.

Cynthia was super friendly great customer service. she even stayed after closing.also referred a 24 hour emergency moving company bc we had no friends to help in such a rush.she is a asset to this company.thank you-Mrs. Smith

Cynthia was extremely sweet and helpful! Best customer service I have had in a very long time. Highly recommend for the staff alone :)

Cynthia is super nice, professional and a pleasure to deal with!! Anything I needed or asked of her, she always politely handled it. She is a true asset for sure!! Was a customer for 10 years and never had an issue with PS.

Just signed on for a unit today, and the manager was Cynthia was super-helpful in taking us through the paperwork and making the process not be a hassle. Kudos!

Cynthia is great. Really helpful and professional.

This place was clean and affordable. Cynthia was so kind and helpful! Best customer service experience I’ve had in a long time. I highly recommend this place.

Very satisfied! Cheryl is very friendly and professional. the process was super fast and The place is always very clean. By far the best experience I have had at any storage facility thus far!

Cynthia made my move in smooth and fast I definitely recommend anybody that needs a storage unit to go to her

Whole process and move in great, Cynthia very helpful.

Just wanted to say that the new manager Cynthia is an excellent replacement for Cheryl since has retired. I didn't think that it would have been possible to find someone as good as Cheryl was but I have to say that I am impressed with Cynthia with her ability to pay personal attention to the customer. She also makes sure that everything thinking in the building is in working order and the restrooms are always clean and stocked. Thanks Cynthia for such a great job!

Cynthia was a great help in getting us setup and had lots of great tips and suggestions!

Cynthia was very helpful, friendly, and professional in walking us through the rental process. The property is clean and seems well maintained. Cynthia definitely made us feel confident about choosing this location for our storage.

Very helpful! very friendly! good experience storage units are nice and clean! Highly recommend!

If it can ever be a joy renting storage place then this is the place. We've rented from them for 2 years and have had absolutely no issues. Everything has always been clean and operational. The front desk staff has always been very helpful and nice. When I was loading the unit over several weeks, I would stop in every few days because they wanted to know how the prep for the sale of the house was going. Been a pleasure to do business with them.

Great service

Clean facilities, nice spacious elevators that are fast. Cynthia was friendly and helpful. I highly recommend this place!

Always clean and always helpful.

Cynthia is an amazing help! She helped me figure out the space I needed and got me signed up so fast! It was painless! Thanks for all your help and great attitude!

I have never had a good experience here. Every single time I go in here I have to deal with a rude employee or an employee who just doesn't know anything. Just down the road in either direction are 2 different Public Storages with much better staff.

My experience with this company was great! Lane was very helpful, respectful and kind! The place was clean and very friendly I highly recommend this place!

Cynthia honest about. Public storage very happy Research Boulevard and 183 very professional and friendly

Great service from Cynthia. Helped us get the best dollies and checked in on us.

Great service!

My experience here at Public storage has been wonderful. Cynthia, one of the customer service Ladies here is wonderful anytime you anything she will help you out. The place is always clean. Great place

Cynthia was friendly and respectful. The online reservation and in store sign up process was straight forward and easy. The mandatory insurance was a surprise however.

I had a storage unit at this facility for several years. The facility was always clean and organized and the staff were very friendly and helpful. I always had access to my unit when needed. Highly recommend this facility for your storage needs.

Great fast servicr

Filo, is very helpful and super patient. He is courteous and respectful. I highly recommend this location .

We were very glad with the service provided by Filo, respectful and friendly. Thumbs up!

Just opened a unit and very happy with the associates especially Yasmin. Glad I know my belongings will be stored indoors

These folks took good care of my stuff for 5 years while I was out of state. Big thanks to Cheryl , sorry I missed her retiring by a month. And thanks to Filo for helping me out this past month as I emptied my unit. Would definitely use you folks again.

They force you to buy their insurance even when you tell them your insurance covers.

Filo did an awesome job. Very courteous person. A pleasure to deal with.

This is a review for Public Storage, not this particular location. There are a few things to know about this company before you rent. Pros: They appear to be very well run company. The staff on location are very professional, well trained, and the facilities are well maintained. Cons: As many have mentioned, if you are going to rent for more than a couple months, just know that the price increases are outrageous - 26% in my case after the first six months. That's 52% annualized! What's most distasteful is they try to couch it as "in order to maintain the high quality of service we need to ....." Inflation is 3%, no one needs a 52% annualized increase. Let's just call it what it is. What they should say is "Our strategy is to entice you to rent from us and then count on the fact that you don't want to move your stuff again in order to extract as much pricing as possible." Why else would they not offer long-term rental rates? So, why one star when they do indeed run a very tight ship? Because I absolutely despise dishonesty, fake sincerity regarding my being a "valued" customer (we can help you get a smaller, cheaper, unit), and a patronizing attitude as though I am not intelligent enough to understand what they are doing. Seriously, you should read their price increase letter. It's insulting. As a CEO of a company the size of Public Storage, I get the business model from a business perspective. But, their lack of values earns them one star.

I always use Public Storage when i'm in need of temporary space. The agent Mr. Filo was very professional, courteous, and knowledgeable on details. I was beyond satisfied with the customer service I received today. I recommend this location to anyone in need of storage space.

Excellent service. Very detailed and he smiled.

Office is clean and Filo was very helpful.

If I could give them no stars I would. All they tell you is I'm sorry you were miss informed!! I thought this was month to month from the day you made the payment, no come to find out they bill you for the whole month after you payment was made as well!! Made my payment on August 5th moved out on September 5th and now they are charging me for ALL of September. Jenny the district manager is just as horrible. She said she would follow up but then turned around and said I'm sorry you were miss informed! This situation is rediculous and I will never refer them to anyone I know. I reccomend to find somewhere else to rent storage space. This place is HORRIBLE!

The owner, who staffs the front desk, is extremely friendly and service oriented and goes above and beyond to make sure that everything is just right. He even let me into the office before opening time because he saw me standing there waiting. What a pleasure to deal with someone so nice.

Friendly and knowledeable staff who have the time to help. And it's a great location on 183.

Buen servicio y gente amable..

I’ve been with public storage for 4 months. I can’t believe they are increasing my rent by 20%! Apparently the district manager is not willing to negotiate at all!

What size are the cubicles?

I came in and Marjorie greeted me and was very friendly and helpful.

The employees of this storage are very helpful. Especially Cheryl gave me all information to make the right choice. I am strong recommending the customers of this area to use this location, you won't be disappointed.

Easy in and out off of hwy 183. Very clean . Gated. Cheryl is wonderful.

Friendly staff, explained everything clearly, clean building. Would recommend!

Cheryl is a pleasure to do business with. She is very knowledgeable about her property and was able to answer all of my questions. She was extremely helpful. The property is always clean and well maintained.

Sheryl has excellent customer service skills

Cheryl exceeded my expectations! She was so helpful. It's so nice to know that there are still great people that will to the extra mile.

Great storage location and great price of you get the summer deal. The loading area is great but if you catch a busy time it becomes packed and difficult to unload.

Cheryl (the location manager) is fantastic! Does absolutely everything she can to make move in, maintenance, and move out as painless as possible.

Cheryl was great. Friendly and efficient

Cheryl does a great job at this Public Storage facility. It is always clean and it really stands out! I highly recommend this facility...

Storage area and office are super clean. Helpful staff. Billing management is easy. We looked at a few storage facilities in the area, this had a safer feel to it. Wife is comfortable dropping off stuff on her own, at night.

Nice and clean place

Cheryl is such a pleasure to work with and very helpful. The facility is clean and secure. I now have more than one unit and would not hesitate to rent more space from this company.

Cheryl is friendly and professional. Very helpful.

Andrea was freaking awesome & provided the best service ever. I will refer everyone I know.

I've had many storage units in the past from several companies and cities but I've never had such a wonderful experience as I did in this Public Storage. Cheryl not only explained everything in clear detail but also added such a caring and friendly tone to everything. Her customer service was nothing short of pleasantly memorable.

Cheryl was amazing and so helpful. She showed us what size she thought we would need and even recommended the best way to arrange everything in the unit itself. She walked us through everything, including how the access codes work, the elevator, and the available carts. Being our first time to ever have a storage unit, it was so simple and fast!

Gail was great! She took time to help me with an issue with my lock, and was much appreciated!

Very easy, not a lot of hassle!

Great staff, knowledgeable, kind, considerate. Called to notify me they managed to adjust my rate to my benefit and personally notified me. Excellent experience.

I have been using this Public Storage location (Property #07002) for a number of years now and no matter what my situation is Cheryl has always gone out of her away to help me out. She is always cheerful and is always willing to listen to me about whatever is going on. I had most of my belongings divided in (2) separate units for almost 2 years and was getting frustrated because I never could remember where everything was. Cheryl told me that there was a bigger unit that was available for rent. Not only was it large enough to hold and organize everything but it almost cut my rental bill in half. I can tell that Cheryl is extremely dedicated to her job and the Public Storage company. Thanks, Cheryl.

First off, can't say enough about the professional staff. Cheryl has always been very helpful as well as being bright and cheerful. The office, building and units are clean and in good working order. The restrooms are clean which when needed is a big plus. Also, her co-worker Gail was able to answer all of our questions regarding the rental of an additional unit.

Cheryl was very helpful and keeps her facility spotless. We got a great deal on our unit. Filo was very helpful the next day as well

Got excellent help from Yesenia and Cheryl—they got me set up with a unit in less than an hour and answered all my questions thoroughly!

The facility is always clean and all gates and elevators work flawlessly. Flatbed carts are available for customer use and this is so convenient.

Cheryl and her team do a great job at this facility. Would highly recommend!

Very clean location with easy access. Cheryl was very helpful in getting us setup and organized as this was our first time to use a storage facility.

I worked with Cheryl at this site a few weeks ago, and it was fast, easy, and efficient. Cheryl helped me figure out what size unit I needed based on its contents, and helped me find a unit that had some specific features I was looking for. She's terrific and explains everything clearly. The site itself is clean, well-maintained, well lit, and I haven't had any trouble with the automated entry/exit system or elevators. It's easily accessible from the 183 N feeder road and close to lots of apartment complexes. All in all, a convenient, good deal.

IAN!! You were very informative and helpful! For first time Public Storage renters we felt very welcome!!! Ian runs a tight ship!! KEEP IT UP!!

Ian was great! He explained everything and made sure I didn’t have any additional questions or concerns.

I accomplished my rental on line, and the following day I received a call from Cheryl Twigger (PS Complex Manager) to ask me if I needed any assistance or directions - the day of my arrival 16 Nov - he immediately greeted me, took me to the storage unit, insured this is the size I needed, and then we returned to complete all the paperwork. The office space, storage areas, and my unit were in super clean condition. If anything Cheryl is the ultimate in "CUSTOMER SERVICE" - she knows her job and the way she does her job reflects will for Public Storage. One of the best experiences I have ever had in moving and relocating..GREAT JOB - Ace Number One! Thanks

I have been renting from this public storage location for over 6 years. I have had other units at other places but this one is the best, in my opinion. The staff is very friendly and cordial. Most of my interactions have been with Cheryl. She is always friendly and professional. On the occasions when I am busy and I have missed the beginning of the month payment, she will call to remind me of my monthly payment. I recently rented another unit and the rental process was quick --- from the time I called, visited with Cheryl and rented my unit, it took all of two days. I highly recommend this place.

Cheryl is awesome!

very clean and secure place to storage friendly management.

Cheryl, the property manager, is fabulous on so many levels (no pun intended). She keeps this property clean and secure. She also is personable, giving customers attention regardless how busy the center may be, yet helping everyone gracefully. Thank you, Cheryl!

Cheryl is an excellent property manager and made things easy from start to finish! Thanks!

Cheryl was extremely friendly and very professional. She was ready and able to answer any question I had. Site looks well maintained.

Wonderful and clean facility and a great support from Cheryl. Would highly recommend this location.

Cheryl is so helpful and friendly and the place is clean and secure.

They were so super helpful from beginning to end. Especially Tommy who went above and beyond. Though everyone professional and extremely easy to work with.

I just started storing my belongings at this location. I visited 3 other locations prior to selecting this one, as not all PS location are equal. This location is VERY clean and well maintained. The staff is very helpful and happy to assist in any way they can.

Ms. Cheryl have a great personal & very free spirit

Small but nice size place

Looking to agree and sign a contract for a rate that you like? This isn't that place! However, if you are looking for a place to continue raising your rent every so often, step right up! When I started out with Public Storage, had no issues. However, eventually they kept deciding that despite nothing was changing with my unit, that perhaps they should keep raising the rent a considerable amount. Also of note; they do NOT have any trash bins at the facility that they will allow customers to use. I thought a trash bin would go hand in hand with a storage facility, but I guess not. Since Public Storage is the one and only storage facility I've been with; I can't really compare it to anything. I can however tell you though that this place was a truly awful experience. Do not recommend!

Cheryl is so nice and very helpful! Great Customer service.

I have used this Public Storage location for my short-term (2-3 months) storage needs during my various housing transitions over the last several years. Convenient location off US-183 & McNeil Road, Cheryl, the site manager, is a joy to work with; efficient and always helpful! The facility is clean and well maintained.

Clean and great customer service; however, I got stuck in the elevator for an hour and a half before someone could get me out. The staff was really sorry about the situation but it was scary

Rakeem was amazing and super helpful!! Definitely a great experience!

I want to take the time and praise both Cheryl and Raikeem for both of their assistance in helping me rent 10/10 storage units. They were both professional and helpful and showing me the units which were available in North Austin. Thanks you for your assistance. Sincerely, Kaye Johanson

Cheryl, the property manager, made my storage experience a breeze. Very hospitable, friendly, customer oriented. Thank you. Best wishes 2017. Peter C.

Cheryl was a pleasure to set up my rental unit. Property is clean, easy to find and easy to get into... I would recommend it

Cheryl has been so wonderful and helpful through out my 15 years of know and working with her - different storage units, etc. I give her an A++. Also Sean and Rakeem helped on on weekend, and they were both so friendly and helpful.

The lady is so sweet when moving in, but that's a different story when moving out. Totally rude. I also got locked inside when the time got away from me while moving in. If it's close to 10pm, lock your unit and finish in the morning.

An excellent Public Storage. Cheryl, the superintendant, is a class act; in the 4 years I've been here she's handled every issue immediately and professionally. I never worried about a thing. Highly recommended.

Staff member Rakeem Matthews had a great smile and provided me with great customer service. He is very knowledgeable about the company and cant wait to get move soon so that I can get some storage space.

Ra'keem was amazing! Thank you!

Cheryl, the local manager, makes this location one of the best in Austin. Cheryl takes the time to talk over what you need to store, how often you will need to your stuff and how long you plan to store your belongings - all of this to make sure you are getting the right size unit. She is very helpful when showing you the unit, talking through the best ways to maximize the space and things to consider when storing things. Having visited several other facilities before and after this facility, the choice was clear - very competitive rental rates. Cheryl does go above and beyond - great customer service.

Cheryl and Rakim are super helpful! Great storage facility.

Cheryl was great and very helpful. Facilities are clean. Staff is friendly. Would recommend.

Erica was great! Cheryl was very helpful on the phone.

Had a great experience with this location! Erika was one of the easiest people to talk to i have met with public storage! Will recommend over and over. Must be good to know that Management has some great potential coming! Thanks Erika!!

Cheryl is awesome

Cheryl is an excellent person to work. She's always willing to assist and help with whatever we need. The location is well maintained and clean. We highly recommend the location.

The folks at this location made it easy and very efficient to sign up and painless to access and maintain. Their customer service is suburb and incredibly friendly. Can't recommend these folks enough

Cheryl was great to deal with and the place is clean and secure

I've been at this Public Storage location for over 10 years and I have found it to be managed in a very professional and friendly way. The facility is always very clean and meets the needs of my business storage. The manager, Cheryl, is always helpful, pleasant, and willing to help in any way. I highly recommend this location of Public Storage to anyone needing additional storage space for business or home.

Outstanding service. Clean facilities. Thanks Cheryl and Robin.

Cheryl was very friendly, professional, helpful and knowledgeable. She didn't rush me and took her time in showing me different size units that may be able to accommodate my belongings. Very through in explaining the items (boxes, mattress protectors, etc.) available for purchase without being pushy in an effort to make a sell. Although I didn't buy anything during that visit, I did return at a later date and got the mattress protectors. Extremely happy that the unit fell under the $1 for the first month because I only needed it for three weeks.

Friendly staff, nice, clean.

Great experience! The staff is so helpful!

A+ storage facility. I was assisted by Ojo who really excels at his position and made the process seamless. I was more than overwhelmed by professionalism and service of this location HIGHLY RECOMMEND

This is a great storage location. Cheryl is awesome to work with - answers questions and explains everything clearly and nicely. The facility is small, but well maintained and very clean. I would recommend this storage location strongly.

Great storage location--no issues, and moreover, Cheryl at the main desk is one of the most helpful and friendliest people :):)

Cheryl and Fathom were great. Place is clean and secure. I would recommend this location!

spoke to cindy, who I believe is the DM over this location, and she was very professional in handling my mothers questions in regard to her accounts. I was impressed with the way she listened to our concerns and took the time to explain things without getting upset. My Mother can be difficult to deal with at times.

Was renting from Uncle Bobs storage previously and moved to Public Storage and couldn't be happier...very helpful! Thanks

Absolutely the most positive experience! 1st place I had contact with moving from northern NM. Amazing customer service from Cheryl! She helped to accommodate all my needs in the most economical way. She was warm and welcoming to a city fearful person! Facility was top-notch. Clean, ample space, safe. What a great first impression for my move to Austin!!!

The clean, climate-controlled environment was very important to me in shopping for a storage place; the unexpected benefit was the staff! Always friendly and helpful no matter who I've dealt with, but special mention must be made of the manager, Cheryl. She is always extremely pleasant and remembers that I'd mentioned 2 years ago the possibility of moving to a smaller or larger unit as my storage needs changed. I'm still in the same unit but that kind of personal attention is hard to find in any business. Thank you, Cheryl!

Cheryl is the most helpful person at any service location I have dealt with. The site is clean, safe and easy to use. This is a great storage location.

Very clean and nice facility! Cheryl was super sweet and helpful!

Throughout the years Cheryl and this public storage have been very good to me. The storages are clean, easy to access, safe, and have excellent customer service.

Customer service is amazing. Mark went above and beyond to solve my move in issues. I had a tight timeline and he helped make the process go smoothly!

Pretty much everything about my move was a bad surprise -except for Cheryl at Public Storage. She was helpful, kind, and understanding. And everything she told me came to pass - no bad surprises.

Great service!

Needed a climate-controlled unit to supplement a delayed move. The staff were helpful in finding me a unit for my needs. Access was easy and the carts were a tremendous help in moving in and out of unit. Although it was a short stay, it was definitely a valued stay.

Mark was great. I would recommend this to anyone looking to store stuff.

I've dealt with several Public Storage locations in both Houston and Austin over the years, and I can safely say that this is the best location I've ever worked with. You don't necessarily expect customer service from a self storage company, but Cheryl proved to be helpful, attentive, and willing to go above and beyond for her customers. I had to move quickly and store my things under hectic circumstances, but using this Public Storage location helped ease my transitional stress significantly. I would highly recommend this location to anyone worried about their storage situation.

Customer Service was awesome. Highly recommend Cheryl and her help.

I have been storing my things at this location for 6 years and I am finally moving out to Colorado so time to remove my things. I would like to complement your store manager Cheryl for her excellent customer service and delightful personality. Cheryl went above and beyond what was expected. I am moving by myself, so Cheryl checked on me few times to make sure I was not over heating in this Texas warmth. I appreciate all her help! Cheryl is awesome!!!!

I just moved to Austin, I have to say this was one of the CLEANEST facilities I checked. The staff was extremely polite and helpful. I would definitely recommend this facility to anyone ..

I had a great experience using this facility. Cheryl was very helpful and professional as well as the rest of the staff i interacted with. She took the time to answer all the questions I had as a first time renter. I would highly recommend using this facility.

I have never rented storage space before. Cheryl was very helpful and friendly. She taught me everything I needed to know and a few extra tidbits that I didn't expect. I ran into a sketchy group ten minutes after signing up and felt very uncomfortable. Cheryl came to the rescue and even changed my pass-code for me. The facility also seems to be clean.

Great job to all involved. Cheryl and Angela were very helpful and met all my needs for storage. The were friendly and cooperative and I felt very comfortable working with them. I broke my lock the second day and they replaced it right away with no hassle. Enjoyed working with them and know that if I need help they will be there. My unit is perfect for me and my daughter and access is easy and safe. Feel very secure leaving my stuff there. Leah

I have been storing my possessions at this facility for almost 3 years. Aside from the corporate hikes in prices. I am very pleased with the staff, especially Cheryl the manager and Angela. They have always been informative, helpful and courteous. I would give 5 stars if it were not for the rates and the fact there are no incentives or rewards for good payment histories.

The facility is clean and well laid out. The rates are the best that I could find. The opening paperwork was a piece of cake and Cheryl and Angela are always there to brighten my day.

Cheryl and Angela are always friendly and have a smile as a greeting. They are very helpful in answering any questions, which I may have and getting the appropriate sized unit, whenever my needs have changed. The facilities are always kept clean and bug-free. I would highly recommend this location.

We've used this particular location for many years. We've never had a problem and we know, from past experiences, that it's one of the cleanest storage facilities in the area. We've worked with Cheryl every time our needs have changed and we've never dreaded the process. She's always very friendly and knows how to handle the business!

Cheryl & Angela were very pleasant and extremely helpful to my specific needs. I have rented from many different locations, but this one in my honest opinion has the best security and cleanliness in a facility that I find desirable. Thanks for making my move a smooth transition.

Best self storage I have ever used. Cheryl is great!

Nov 16th my husband and I were searching for a storage unit. We stopped at your location on Braker & 183 in Austin, TX. Unfortunately, they didn't have what we needed and recommend the store on 183 saying the Property Manager Cheryl kept the place so clean you could eat off the floor. Cheryl wasn't in so Michael assisted us... Michael called to confirm what we needed and Sunday called to confirm we were coming. We had an emergency and could go on the 17th as planned. Still Michael called us money as he knew about out emergency. BECAUSE he went the extra mile we came to PS. We'd found a less expensive storage; BUT, opted to pay more because of his service. We moved into our storage Nov 24th and couldn't be happier.

Thumbs up for this facility. I had a storage unit here for years. The place is always clean and insect free. I never worried about my belongings while I had my unit and felt very safe when I dropped by to get something out of storage. The Staff is great - very friendly and helpful.