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Address

12915 Research Blvd
Austin, TX 78750

Full Service Kiosk Available

Office Hours

Mon-Sun Self Service - online & on-site eRental

Phone

512-524-9550

512-524-9550

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Small, Medium & Large Storage Units

Office Hours

Mon-Sun Self Service - online & on-site eRental

Phone

512-524-9550

512-524-9550

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor & Outdoor Storage Units
  • Small, Medium & Large Storage Units
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    5'x5'
    Online only price
    $ 33/mo
    Online only price
    50% off first month rent
    Small 5'x5'
    • Outside unit
    $ 33/mo $44
    Online only price
    50% off first month rent

    No Obligation

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    5'x5'
    Online only price
    $ 35/mo
    Online only price
    50% off first month rent
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 35/mo $47
    Online only price
    50% off first month rent

    No Obligation

  • New

    Public Storage eRental Online Payment & Contract So You Can Limit Your Contact 
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    Public Storage App Promo Use YOUR PHONEto Open Gates Doors & Elevators
  • Save Impression

    5'x10'
    Online only price
    $ 46/mo
    Online only price
    50% off first month rent
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 46/mo $61
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    7'x9'
    Online only price
    $ 82/mo
    Online only price
    50% off first month rent
    Medium 7'x9'
    • Outside unit
    $ 82/mo $109
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 94/mo
    Online only price
    50% off first month rent
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 94/mo $125
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 123/mo
    Online only price
    50% off first month rent
    Medium 10'x10'
    • Outside unit
    $ 123/mo $164
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 145/mo
    Online only price
    $1 first month rent
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 145/mo $193
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 174/mo
    Online only price
    50% off first month rent
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 174/mo $232
    Online only price
    50% off first month rent

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 204/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Outside unit
    • Drive-up access
    $ 204/mo $272
    Online only price
    $1 first month rent

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Northwest Austin Storage Units Along Highway 183

Indoor storage units, outdoor storage units and climate controlled storage units offer multiple self storage options at this Public Storage in northwest Austin off of U.S. Highway 183.
Just north from the intersection of Research Boulevard and McNeil Drive, this property is open 7 days a week and also sells various moving supplies inside the rental office, from moving boxes to furniture pads.
A quick drive from Highway 45 or MoPac Expressway makes this a convenient storage stop for residential and business customers in southwest Williamson County and northwest Travis County.
A 5x5 storage unit can easily fit small electronics or a few boxes of seasonal items, as well as recreational gear for trips up to Rattan Creek Park.
If hitting the links at Balcones Country Club is a regular weekend routine, let a 5x10 storage unit hold golf clubs and golf gear for quick and easy access year-round.
Families near Pond Springs Elementary School can use a 10x20 storage unit to empty out a crowded garage, while a 10x30 storage unit provides enough storage space for everything inside an entire five-bedroom home, appliances included.
Whether it's a big move, a big addition or just time for a big decluttering project, call on this Public storage for cheap storage units and great customer service year after year.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 358)

August 27, 2023
Google Public Storage Jeremy Garrett
This company should be boycotted. 100% corporate garbage. They do not care about you or your belongings. They only care about they're image and it is not to assist the public. Just another large company in the largest growing industry. Use someone else, you will be dissatisfied.
July 30, 2023
Google Public Storage Jonathan Ahumada (Ayeru)
June 21, 2023
Google Public Storage Tyrone Arenas
Tall Paul was quite the help. Very nice guy as well
June 21, 2023
Google Public Storage Kaelin N Rubenzer
Great service, nice facilities! Tall Paul needs a cold beer on a hot day
June 10, 2023
Google Public Storage Christine Urrata
We just dropped off some of our things. The inside storage we rent3d was clean and ready to go. The climate controlled temperature was comfortable, which was really noticed since it is right now 95 degrees outside. Lastly, Lori, the location representative, reached out to me to welcome us and see if we needed anything! Awesome customer service Lori!!! Thanks 😊 5 star review!
June 5, 2023
Google Public Storage Jesus Estebane
Super easy to get in!
May 31, 2023
Google Public Storage Matthew
Both times I’ve gone to put my stuff in storage the bottom level by the elevators SMELLS awful. The first time it was pretty bad, then today I went back and it was horrible. I know there is a huge homeless population around that area so all I can think of is somehow people are getting in and wrecking the bathrooms. I saw a custodian cleaning it today, but it just smells horrific. Other than that, it’s been a pretty straightforward process. I was able to do everything online, check in, go to my locker and do everything basically without going to the front desk.
May 25, 2023
Google Public Storage Ky Cygni
Tall Paul is a nice guy and has the magic touch
May 25, 2023
Google Public Storage Gabriel Prado
Really convenient location with a good set up and secure, intuitive access. Paul helped work through a minor issue with our locker and found us a solution within one working day. Great service and would recommend!
May 22, 2023
Google Public Storage Abdo Mezgeldi
March 28, 2023
Google Public Storage Shajuana Humphrey
I had a good experience with using Public Storage on Research Blvd in Austin, Texas. The kiosk was extremely convenient due to me having to move in after hours. I was able to pay and move in seamlessly. I also appreciated the fact that Alex called me to make sure I was pleased with the service. Keep up the good work Public Storage!!!
February 28, 2023
Google Public Storage RETROXPRESS THRIFT
Thank uou so much! Great customer service, trena Nattlie!! Amazing service
February 17, 2023
Google Public Storage stephanie Fletcher
Professional and courteous! Nattlie is a knowledgeable and works to support customers. This is rear.
February 16, 2023
Google Public Storage Kanishka Desai
Nattlie, the manager, was extremely helpful; she made the process really easy for me. She is really friendly and I'd highly recommend working with her.
January 28, 2023
Google Public Storage Gloria Hernandez
January 24, 2023
Google Public Storage Oscar Ortiz
Nattlie was amazing and very helpful!
December 28, 2022
Google Public Storage Anum Aslam
Great secure facility, clean and easy access. Can easily fit a box truck to pickup/remove items. Nattlie was great and took care of everything I needed!
December 28, 2022
Google Public Storage Michelle Murphy
Nattlie helped during renting and moving out, and was fantastic! Definitely will rent from here again!
December 28, 2022
Google Public Storage CE E
Thank you Natalie for your service you where great nice smile will let others know about this location your are the best..
December 27, 2022
Google Public Storage Robert Mason
Natalie is so awesome!!! Made me feel very comfortable at greeting. Thank you so much "Nattlie".
December 27, 2022
Google Public Storage Irma De La Cruz
Person that states to be the manager , by the name of Nattlie, is very very unhelpful. She just does not like to get of her comfortable chair. I asked for prices for a bigger unit and first off she quoted me double the price then she said I didn’t really need more space. Not very happy with her service of customers nor her motivation to do anything.
December 17, 2022
Google Public Storage David Hope
Alex was very helpful and answered all of our questions thoroughly. Highly recommend this place.
November 15, 2022
Google Public Storage Russell Woodland
Nov 15, 2022: I decided to move my extra belongings from a different storage business. I chose a 10x5 climate controlled room at Public Storage after consulting Nattlie at 12915 Research Blvd, Austin, TX 78750. It met all my expectations and then some. My room was clean and ready when she said it would be, and I always had easy access every day from 6am until 9pm. When I no longer needed that storage I recently notified Nattlie and thanked her for helping me get into a safe clean and easy access facility and at an affordable price. I strongly recommend this particular Public Storage location. It is easy to get to, and in and out when needed and it's safer since it requires a key pad entry code to get through the entry gate and then again into the elevator to the RENTERS storage floor only and then as you exit to open the gate again. I especially like that. Thank you Nattlie! I hope I've spelled your name right! Russell Woodland, Austin Texas
November 3, 2022
Google Public Storage Day Avery
Nattlie was such a great help! She was very polite and her customer service was excellent.
October 28, 2022
Google Public Storage Sue Regimbal
Very helpful, efficient rental process, thank you!! Nattlie was awesome!!
October 23, 2022
Google Public Storage Merc G
Nattlie was the best and did a great job of making sure my transition into a new city was smooth. She maintains a clean, secure, and welcoming work environment. When the elevator was experiencing technical difficulties one day. She reached out to my job for me because I accidentally put my work shoes in my storage ad had none to wear. There are not a lot of people who would have done that because it's not their job. Alex did a great job upon arrival by getting me the best deal possible for my situation. Had to also give credit to the new guy. He does a great job as well! From Albany, GA to Austin, Tx I just want to say thank you Nattlie!
October 18, 2022
Google Public Storage Jean Dubreuil
Miss Nattlie, WOOw!! Best service EVER!!!! Totally recommended !!!!
October 15, 2022
Google Public Storage Tirumalarao Katabathuni
Very good customer service and jovial Nattlie at front desk will make your day.
October 8, 2022
Google Public Storage mona carroll
Nattlie was amazing in dealing with me, she was awesome!!!! Service was great, she is very knowledgeable and always with a smile.
October 1, 2022
Google Public Storage Betsy Gonzalez
So the units themselves are fine but basic, lighting above units would elevate the experience significantly. The facility seems understaffed and yheir was only 1, yes ONE wheeled pallet cart. Also facility is supposed to open at 6:30, the 1 staff person also works the office. So if you need help in either place you have to wait. Office phone goes to voice-mail not forwarded to staff phone, so you cannot locate them without waiting around and going back and forth. My last gripe, but a big one is that they were supposed to remain open until 9pm, but at 7pm (at least that's when I discovered it), the electricity went out and the elevator didn't work nor did the sliding gate effectively trapping me for thirty-five minutes until I left without my boxes on the last day of the month.
October 1, 2022
Google Public Storage Ana Smith
Nattlie is really helpful. Amazing customer service!
September 23, 2022
Google Public Storage sherry
the best location in Austin, and customer service-Nattlie was an amazing help any thine we needed it.
September 15, 2022
Google Public Storage Michael Kiehl
Natalie has been so helpful and cared give me solutions to my problems love her customer service and will come back..
September 2, 2022
Google Public Storage Rebecca Mills
August 31, 2022
Google Public Storage Rick Dav
Nattlie, was great he service was very charming and she knows her job very well!!
August 26, 2022
Google Public Storage Pura Vida
Nattlie was great. Very knowledgeable and helpful. Wish all managers were like her.
August 11, 2022
Google Public Storage Jason Swann
Nattlie was a great help, been a pleasure storing at this location!
July 29, 2022
Google Public Storage Shayna Sweeny
Nattlie was AMAZING!! She went above and beyond to help us out during a very stressful time. Her customer service skills are top-notch and I don’t think we would’ve had such an easy transition if we had dealt with anyone else. Thank you so much for employing such a caring helpful individual. We will definitely be back if needed and will only deal with Nattlie!!!
July 29, 2022
Google Public Storage Kevin Vines
At the storage unit today Nattlie what's so courteous and helpful.. best customer service I've had ever.
July 20, 2022
Google Public Storage Alexis Ortiz
Nattlie is Very professional helped me solve all my problems , kept my things very secure and made sure everything was in tip top shape I really do appreciate her very much
July 13, 2022
Google Public Storage Moeisha Manigualt
Nattlie Was Very Helpful , She has really good customer service. she was really respectful and made sure that I was taken care , I will be back and will be telling others to get a storage unit here , 10/10 Highly recommend
July 9, 2022
Google Public Storage Austin Hale
Nattlie was very helpful and made the process very easy for me.
June 29, 2022
Google Public Storage Lorenzo Rosales
Nattlie is very nice great smile 😁 help me get in my unit thank you nattlie
June 22, 2022
Google Public Storage Jay Myles
Nattlie has very good customer service and nice smile was let others no about the location she works at
June 22, 2022
Google Public Storage AMALIA LABAUVE
Nattlie very nice lady help me all the time thank you for you help
May 25, 2022
Google Public Storage Mary Brocato
Natalie was awesome! Friendly and helpful, smile on her face! Would definitely recommend.
May 17, 2022
Google Public Storage Brian Davis
Came to this location and Nattlie is awesome give that woman a raise her customer service skills are stellar thankyou public storage
May 17, 2022
Google Public Storage Trisha “Trisha” V.
Awesome service, Cynthia was very helpful, knowledgeable about all the process, and super friendly. Loved how spacious, clean, and secured the place is. Would definitely use this location for all my future needs! Will be referring friends. UPDATE: Had to get a unit again after relationship issues/changes...So of course my stop was Public Storage and definitely glad I came back to a fantastic facility! Manager Nattlie is just awesome, friendly demeanor, and amazing personality! Best crews ever!
May 17, 2022
Google Public Storage Izabella Ochoa
She is the best Nattlie
May 10, 2022
Google Public Storage Duane Colbert
April 21, 2022
Google Public Storage Ashlee Lobe
Natalie was awesome!! Super knowledgeable and friendly. Highly recommended a raise/promotion for her 🙌🏾🙌🏾
March 24, 2022
Google Public Storage Jay Choi
Nattlie assisted with everything I requested.
March 5, 2022
Google Public Storage Timmie Boutin
Nattlie has great customer service 💯 will let other no about this place
February 22, 2022
Google Public Storage Eugene Clayborn
Nattlie's customer service was excellent! She helped me understand the process and made my decision to rent storage space easy. Thanks Nattlie. 😊
February 20, 2022
Google Public Storage Lori Andrews
Keep raising prices...😪
January 21, 2022
Google Public Storage William Staples
Super experience with the manager Nattlie! She made renting the storage unit for my company very easy!
January 16, 2022
Google Public Storage Lexis Schultz
Desiree was amazing and was very hlepful
January 15, 2022
Google Public Storage Mayte Perez
Good service thankyou nattlie
January 13, 2022
Google Public Storage Lisa J
Nattlie was awesome!!!! She was very helpful and and solved all my problems. Awesome customer service!!!
December 17, 2021
Google Public Storage Frances Garcia
Nattlie was a great help and very friendly! I love her energy!
December 17, 2021
Google Public Storage Chaz Lampert
Nattlie was extremely professional and offered assistance right away. She made it quick and easy so that I was able to get everything out of the unit as I am transitioning and moving back to Seattle. Thanks again for your amazing customer service. I will be using Public Storage again in the future because of you.
December 16, 2021
Google Public Storage Phyllis Glascoe
Nattie had great customer service. Princess G local ATX singer/songwriter my experience was so awesome. Great customer service with a smile.
December 10, 2021
Google Public Storage Joseph Schwarz
Nattlie was a great help assisting me with rental of multiple units and working through the payments. Very clean facility.
December 2, 2021
Google Public Storage Vic Hill
Natalie had good customer service very nice lady knowledge of her job will let others no thanks
November 20, 2021
Google Public Storage Jessica Louwowo
The lady in front office , assisted me. Nattalie explained with details what I was enquiring about. Good customer services
November 19, 2021
Google Public Storage tshepi
November 17, 2021
Google Public Storage Larry Edmondson
Natalie was great!
November 12, 2021
Google Public Storage Jeff Han
Wonderful service from Nattlie! Thanks for making the rental easy!
November 11, 2021
Google Public Storage Cleo Shiburi
I walked in today , the lady miss Nattalie was so kind and helpful. I was having a very stressful day cos I was traveling back to New York . She is very sweet and would recommend her services. This company must be hiring good people and have a generous lady like her to work on the front desk ! I rated 5 stars for her competence !!!
November 9, 2021
Google Public Storage Shiva Perumalsamy
Nattlie assisted me well, it’s a good place
October 27, 2021
Google Public Storage Bokhee Chun
Nattlie did a superb job with helping everything in the process. I highly recommend this location to everyone!!
October 23, 2021
Google Public Storage Audrey Brigham
Natalie was awesome! She was super helpful
October 22, 2021
Google Public Storage Kat Weber
Great location
October 21, 2021
Google Public Storage Yan Pelissaro
Nattlie was the best customer service I every in my life she was great
October 1, 2021
Google Public Storage Glenda Loving
Natalie had every good customer service and knowledgeable st her job will let others no
September 28, 2021
Google Public Storage Frederick Davis
Natalie she is a really really nice person in this stage business 👏very good at her job I am very satisfied with her service 😀
September 25, 2021
Google Public Storage Kurt Wettlaufer
Nattlie! Service was fantastic. Nattlie was fantastic. Great storage facility.
September 15, 2021
Google Public Storage Lolo 4shosho
Natalie is always very nice and very knowledgeable at her job and will recommend others. Very respectful and polite has always.
September 12, 2021
Google Public Storage Cassandra Franklin
Natalie Haynes was very knowledgeable in letting me know all about public storage as well as the pricings.I will refer others and I will return back for services. (Excellent !!)
August 13, 2021
Google Public Storage Jamal D
Nattlie has been a phenomenal member! She worked extremely hard to help us with everything we needed. Definitely recommend her and this establishment.
August 12, 2021
Google Public Storage Sheila Mims
Natalie was very pleasant, she knew what we needed within our price range this company is very luckly to have someone like her working utilizing her excellent skills in customer service.
July 26, 2021
Google Public Storage alex karol
Nattlie is wonderful! Cheery and here to help.
July 22, 2021
Google Public Storage Andrew Parks
Nattlie at this location was a great help she helped us get the correct storage need for our needs today!!! She was awesome!!!! We will be back!!!
July 22, 2021
Google Public Storage Timothy Jackson
nattalie gave great customer service and was very professional
July 16, 2021
Google Public Storage dimas garcia
Nicole was very awesome! Super easy to get the storage I needed. I came back because I needed more storage. Shelley made it very easy and was a big help!
July 15, 2021
Google Public Storage yolanda wilson
July 3, 2021
Google Public Storage Jose Besares
Tanya was great! I'm glad she was there to assist me today. Hope to see her more at this location, she was very helpful.
May 26, 2021
Google Public Storage Carlos D
The sliding doors that one must use to access the storage area were not working and the front office was closed. I contacted Public Storage help line and within 15 minutes Zaida arrived and was able to get the doors functioning again! I was not wanting to go back home to unload my truck but Zaida was there so quickly! Kudos to her!
May 23, 2021
Google Public Storage Michelle Wimberley
Michael was extremely kind and I had a better experience than I could have imagined! He answered all of my questions. Thank you!
May 11, 2021
Google Public Storage Aimie Black
Nicole was so great! Wonderful customer service. Answered all my questions. Had a great experience renting from this location.
May 10, 2021
Google Public Storage Carolynn Howie
Debroah was super sweet and very helpful with getting me my first storage unit. I highly recommend seeing her if you’re looking to purchase a unit.
May 5, 2021
Google Public Storage Brandon Green
Thanks Olga for giving 5 Star service!
April 30, 2021
Google Public Storage Al Burt
Natalie at Public Storage provided excellent customer service and I will refer my friends to that location
April 27, 2021
Google Public Storage Savannah Sprinkles
Olga was absolutely amazing and the customer service I received was definitely 10/10 not just 5/5! And her humor, amazing!!! Definitely will be keeping my business here
April 17, 2021
Google Public Storage John DeCecco
Thanks for great service Olga
April 17, 2021
Google Public Storage Marni Smith
Thank you Olga for your support! You are the bomb. My day would have been a disaster without you and your going above and beyond ! Excellent storage expertise!!
April 13, 2021
Google Public Storage Musicwitch RachaelOneil
need later hours
March 19, 2021
Google Public Storage Michele Buford
The staff was helpful and loaded my box bundles for me.
March 12, 2021
Google Public Storage TraCee Jackson
Jessica has the best customer service that I have received since I have had my unit and that has been over 2 years. She was very polite and easy to talk to. Jessica explained some things that was never offered to me. She made me want to come back in to the store to make my payment instead of me paying at different store by my home. I want to thank Public Storage for hiring her. Jessica is awesome!!!!$
March 9, 2021
Google Public Storage Monique Oatis
I had the best experience I have had in a long time Ms jessica was very welcoming and had the best customer service I'm usually not into doing reviews but I would highly recommend this place to anyone it's a guarantee you won't have to worry about your things that's stored at this place .
March 8, 2021
Google Public Storage Jo Ann Davis
Location is very clean. Jessica was very helpful in taking care of a lighting issue. Easy to work with.
March 7, 2021
Google Public Storage Meemee Martinez
Hello i live miles away from texas and I had decided to make a phone call for a public storage and when I say the employee Jessica Martinez was so professional and has wonderful customer service she helped me in every which way she could and I came out being satisfied...
March 7, 2021
Google Public Storage nicole Hill
Jessica was AMAZING!! Her customer service was great always has a smile and she made my move EASY!!
March 4, 2021
Google Public Storage Sherry P
Great experience getting a storage place at this Public Storage. Jessica was so helpful and patient with all her customers. We really appreciate her assistance with the entire process. She also follows up as well! Thank You!
March 3, 2021
Google Public Storage Luanne
Olga helped me upgrade to a larger unit. She was patient, good-humored, and knowledgeable, working from an online reservation. Very helpful. I love this public storage! Staff and access are fantastic.
February 26, 2021
Google Public Storage Cassandra Cortez
Five stars for amazing phone service, my husband and I have been on hard times with everyone else as well and to have someone as Jessica be so kind, helpful, and polite completely made my day. Thank you Jessica for your kind words! ❤️
February 26, 2021
Google Public Storage Andrew McQuilkin
Jessica is a great person and does everything to help that she possibly can. She deserves a 50 cent an hour raise. She is awesome.
February 25, 2021
Google Public Storage Jeff Harlan
Jessica the best. Long time customer. Safe storage location. Friendly service.
February 14, 2021
Google Public Storage Juanita Cooley
I just wanted to share a story about Jessica... I have been having issues with my storage since August 2020 with the light fixture that it seems that it could not be fixed or repairable... I have call several times that sometimes, I come over to the storage in the evening when it’s getting dark... I forgot my flashlight, which I should not need because the lights should come on automatically when you enter the facility for safety on each floor... Well, this was no longer working for me... I have complained and Jessica took action for me... I’m very thankful for her kindness to detail and offer another storage for my troubles... Ms. Jessica took 100% responsibility for U-Haul action of their fault of not finding a resolution to a problem that should not have been warranted on the customer... Ms. Jessica has shown leadership, integrity, honesty, and especially loyalty to U-Haul for moving my storage to a more safe environment... Ms. Jessica, thank you for all you do for your 100% customer service...
February 12, 2021
Google Public Storage Chris Hall
Jessica was very helpful nice n courtesy and she also helped to set up the public storage app great customer service plus she also helped me with supplies
February 8, 2021
Google Public Storage Norma Rush
Jessica was great help assisting me on the public storage app
February 6, 2021
Google Public Storage Shawn Murphy
Jessica and Lane are very friendly and helpful.
January 28, 2021
Google Public Storage Orwern Self
I had such a great experience and Leah was very helpful I recommend them highly they are very professional and they had the best service I’ve ever seen
January 26, 2021
Google Public Storage Dory Lopez
Great location, great short term use!
December 24, 2020
Google Public Storage Kristiyan Galan
Customer service was wonderful. Sheleah Self was an amazing help to everything i needed, the storage space was clean and perfect. 10/10 recommended
December 9, 2020
Google Public Storage Steffon Butler
I came in 2 days ago to possibly get a unit and some supplies, unfortunately I did not get the unit or the supplies due to the price but the customer service of sheleah was excellent.
October 5, 2020
Google Public Storage Ruggero Ruggeroni
Great customer service!!
September 24, 2020
Google Public Storage sarah caballero
Show us step by step making sure we knew everything was correct even had patience and absolutely nice
September 18, 2020
Google Public Storage David Taylor
Life savers!!!!!
September 16, 2020
Google Public Storage SAFI K
September 15, 2020
Google Public Storage Ed McSweeney
This has to be the most professionally run storage place I've ever worked with. Extremely pleasant and helpful, and they really helped me out in a bind. I had some surprise leftover cardboard boxes to get rid of, and the manager really came through and helped me out since I was leaving the country the next day. Way to go Nicole...you rock! Thanks so much for your great service and kindness!!!
September 2, 2020
Google Public Storage joe harris
Nicole did a awesome job! The place nice and clean.
August 26, 2020
Google Public Storage Bonnie Gabriel
August 10, 2020
Google Public Storage Rex Kirkhofer
Real nice girl with long red hair. She was so friendly and helpful. No pressure - this is customer service at its finest! Thank you for such a wonderful experience
July 31, 2020
Google Public Storage Reddy Royse
Great customer service. Lane was very informative, and helped me through the process.
July 29, 2020
Google Public Storage Richard Eyers
Cued up the unit online, was moving my stuff in less than 2 hours later. Facility is clean and well light.... so far so good!!!
June 11, 2020
Google Public Storage Eric Deal
Very easy rental process and Nicole was helpful in getting set up.
June 1, 2020
Google Public Storage Spencer Morse
I couldn't have asked for a better customer service experience. Nicole was incredibly friendly, knowledgeable, and answered all of my questions. She even went as far as to watch over my unit as I made a quick trip back to my older unit to grab a few things. Nicole FTW!!
May 10, 2020
Google Public Storage Allison Zborowski
March 27, 2020
Google Public Storage Sandra Hatch
Cynthia was excellent! Very friendly, efficient and helpful!!
March 24, 2020
Google Public Storage Renee Dixon
I have had a unit here for several years. I was hesitant to get a storage unit for work because I just didn't feel safe. This location does an excellent job watching over the property. It is always clean and Cynthia who is there most of the time is always willing to help. I would highly recommend this location!
March 16, 2020
Google Public Storage David Rothschild
This was a fast, efficient, and friendly experience. Highly recommend!
March 15, 2020
Google Public Storage Dan Clairmont
Today we went to your Public Storage facility with a friend of ours who is getting up in age and he has his stuff stored here for the past 19 years. We needed to help him get information on how to get inside it and Cynthia was a blessing to us. She was kind (even held the door open for his wheelchair to enter). She was articulate, and even funny. She listed to his/our story and she helped guide us to the best solution to get into his unit and to get options as to what to so with his stuff once we do get into it. If every person who worked at any "customer service" place was as helpful as Cynthia was today, then this world would be in much better place. Thank you Cynthia for the wonderful experience!!!!
March 1, 2020
Google Public Storage James Burns
February 21, 2020
Google Public Storage Buck DeB
Sarah did a great job !!
February 18, 2020
Google Public Storage Austin Oral Surgery
Cynthia helped us get a larger storage unit at the same location. She was friendly, professional and worked quickly.
February 12, 2020
Google Public Storage David Zacek
Cynthia was very friendly and had a great attitude during my initial phone call and office visit. She was very helpful in determining the correct storage space that I needed for my move. She carefully explained the terms of the lease, insurance offered, and payment options.
February 12, 2020
Google Public Storage Fabio Teodoro
It’s a great place. Clean, organized, safe and the staff is very kind. Very well recommended.
February 7, 2020
Google Public Storage J Villarreal
Cynthia is the friendliest property manager on site to work with. She is attentive and knowledgeable regarding everything within the property and is never afraid to say 'hi' and stop by while you're there to ask if you need anything. She has made the experience there super comforting and she's a pleasure to work with. Thank you Cynthia!
February 2, 2020
Google Public Storage ryan michulka
February 2, 2020
Google Public Storage Michael Crocker
January 28, 2020
Google Public Storage Daniel L
Mackenzie was very nice and helpful getting my storage unit
January 24, 2020
Google Public Storage Chelsea Pavliska
Cynthia was great, got in and out with no problems.
January 24, 2020
Google Public Storage Ingrid Barnes
Im very pleased with the service and location.
January 24, 2020
Google Public Storage Christopher Gallagher
Cynthia is awesome! Always has a great attitude and is very helpful!
January 24, 2020
Google Public Storage Kayla Pierce
Cynthia was so helpful and knowledge! She definitely gave me peace of mind that my belongings are secure and that I am a valued customer.
January 24, 2020
Google Public Storage Nancy Leifeste
Working with Cynthia at the NW Austin location has always been a pleasure. She came to our rescue recently when we had a heavy item that was difficult to move - she loaned us a dolly that we would have needed to go out and rent elsewhere. We have had a great experience renting storage in this facility and would not hesitate to use them again or refer a friend.
January 22, 2020
Google Public Storage Bruce Petersen
Always friendly and helpful and have had a Unit here for years
January 17, 2020
Google Public Storage opal zavada
I have used several public stirage facilities all over the counrty but none of them compare to this one. Cynthia made the process so easy and quick. She was fast and friendly. That is usually the service I get from public storage. The difference with this one is that Cynthia was the only employee at the time. It was raining and she was behind but she still gave me impeccable sevice.
January 9, 2020
Google Public Storage Caroline Watt
Just got checked in. Cynthia was very nice and thorough and walked me through all my options. Glad to have my stuff here!
December 26, 2019
Google Public Storage Bicycle Sport Shop Fit Research
This place is great. Dawn is awesome, we have been a customer with this Public Storage facility on and off for years. They are professional and have always met our expectations. Thanks for rocking! -Simone from BSS
December 23, 2019
Google Public Storage Willtothe E
Horrible management and the place stinks. Go up the street and pay less for more
December 21, 2019
Google Public Storage Alex Frohman
Great service, friendly staff, and very solution oriented
December 16, 2019
Google Public Storage McKenzie Sumner
Chloe and Sharon were amazing. We needed storage last minute and got a space reserved very quickly! Thank you so much public storage!
December 14, 2019
Google Public Storage Tony Nolte
Chloe and Cynthia were very helpful. The facility was clean and easy to get in and out with no hassle.
December 3, 2019
Google Public Storage Ann Steuart
Chloe Chamberlain is an fabulous employee. She helped us move to another city. Very helpful. I would recommend her as an excelleny employee.
November 30, 2019
Google Public Storage Nick Hazlewood
Chloe was very helpful and friendly
November 27, 2019
Google Public Storage leslie gonzales
Chloe was very friendly and helpful
November 27, 2019
Google Public Storage Gray Gonzales
Manager Chloe was very friendly and professional.
November 23, 2019
Google Public Storage Andrew Lakin
I went to public storage looking to rent a storage for my boat but they unfortunately had no spaces available but I did however meet the niicest young lady Alex. She was super helpful through then whole process I wish they did have one available should so I could speak to her again.
November 16, 2019
Google Public Storage nickey robin
Chloe did a fantastic job helping me get a storage space today!! Thank you Chloe!!!
November 5, 2019
Google Public Storage andy31388
Sharon was awesome, informed me on everything perfectly, thanks!
October 30, 2019
Google Public Storage Ana Lucero
Shareon and Cynthia are very nice
October 30, 2019
Google Public Storage Lena Carson
Professional, friendly staff(Sharon and Cynthia)! Great service.
October 29, 2019
Google Public Storage James RW Medina
Excellent, service, strong support staff. Very helpful.
October 24, 2019
Google Public Storage Rigoberto Mondragon
Cynthia was very helpful! Awesome service
October 18, 2019
Google Public Storage juan ayala
Great service with a smile!
October 16, 2019
Google Public Storage Kayla Atkins
Zaida is fantastic. She was awesome and really helpful when I did my storage reservation!
October 7, 2019
Google Public Storage Carlos Suarez
Cynthia was very professional, friendly and funny excellent service
September 22, 2019
Google Public Storage JANELLE GUY
My boyfriend and I came in looking for a storage for some extra furniture. Cynthia was so helpful and polite. She walked us through the storages she had available and was very thorough. Thank you for being so friendly Cynthia!
September 19, 2019
Google Public Storage Tracy Biddle
I am moving from out of town, which is extremely stressful. Tommy asked all the right questions to get me the right space. He also explained what vehicles could make it on the property, so I would not be surprised. He went above and beyond to find the right space not even at his facility jst to accommodate my needs. Amazing customer service! Definitely will store stuff with them in the future.
September 16, 2019
Google Public Storage Shawn Hatton
Fantastic service. Very clean facility.
September 11, 2019
Google Public Storage Priscilla De La O
Sharon was very friendly.
September 11, 2019
Google Public Storage Jeff Jones
Sharon gave us a great deal and was very friendly.
September 10, 2019
Google Public Storage Ang Garcia
Sharon was super helpful and friendly. I was given a quality unit and she provide excellent insight for my storage needs.
September 10, 2019
Google Public Storage McKenzie Sumner
Sharon was a great helper and helped my girlfriend and I understand more about the public storage and their policy’s. Sharon has a good attitude and made us laugh.
September 10, 2019
Google Public Storage Gabby Mora Pine
Sharon was very helpful.
September 7, 2019
Google Public Storage Michael Vazquez
My stay here was excellent. Cynthia was very kind and helpful. I had zero issues, and she was here to answer any questions I had. I would recommend this place to anyone.
September 6, 2019
Google Public Storage Charles Getright
Cynthia is peppy and totally easy to talk to!
August 26, 2019
Google Public Storage Pinny Smith
August 25, 2019
Google Public Storage Alex P
August 24, 2019
Google Public Storage Ronald Johnston
August 19, 2019
Google Public Storage Valerie Korba
The space is clean, safe & secure. The area of my outside unit is well lit. Very high ceiling, so more space for storage. The manager, Cynthia, is friendly & helpful. She’s among the best they’ve had.
August 12, 2019
Google Public Storage A B
Cynthia was very helpful
August 12, 2019
Google Public Storage Mark McClung
I'm a repeat customer and I've always been pleased with Cynthia
August 4, 2019
Google Public Storage sandesh p
August 3, 2019
Google Public Storage Valerie Williams
Cynthia is amazing...Will have you smiling the while time....if you need a storage...this is the place to go...
August 1, 2019
Google Public Storage Keith Jones
Great place friendly staff, clean place!
August 1, 2019
Google Public Storage Meshel Pickering
July 27, 2019
Google Public Storage Earnest Pouncey
Always pleasant and efficient in helping the customer
July 27, 2019
Google Public Storage Asante Todd
Great service from Tina and Cynthia
July 21, 2019
Google Public Storage Israel Sevilla
Cynthia is the most helpful person here. She treated me like family. She went over every detail of the process from paper work to showing the rental space. Very friendly and very satisfied renting here. I will definitely recommend this place to others.
July 21, 2019
Google Public Storage Leslie Lozano
It has been a wonderful experience! Cynthia has been of great help since day 1. She is very knowledgeable and her recommendations about the unit are very precise. I would definitely come back to your property in the future. Thank you, Leslie
June 23, 2019
Google Public Storage Tim Kennedy
Service above and beyond. Would definitely rent from this location again.
June 20, 2019
Google Public Storage God bless Apple
June 8, 2019
Google Public Storage abdallahi mouknass
Great service. Very nice manager
June 6, 2019
Google Public Storage Sheryl Boyd
Cynthia was very helpful and accommodating. Facility was clean too.
June 4, 2019
Google Public Storage Erika Tapie
Tina, the relief manager at the 12915 property on June 4th was AMAZING. So helpful and kind and got me everything I needed! She was the best.
May 28, 2019
Google Public Storage Brenda
Very satisfied with customer service at this location. Ron was very informative on the unit and packaging products. My husband and I are happy to storage our valuables here. Will definitely recommend!
May 26, 2019
Google Public Storage Nikki Hudnall
Great experience! Cynthia (the property manager) was wonderful! Great location, well maintained units and property, quick and easy process. Thank you Cynthia!!!
May 25, 2019
Google Public Storage Nathaniel Crisp
Ron was an amazing customer service representative. He gave us every detail about the property and the rental. The facilities we're clean and well kept. I couldn't of ask for a better experience.
May 19, 2019
Google Public Storage Mikayla Smith
Cynthia was super friendly great customer service. she even stayed after closing.also referred a 24 hour emergency moving company bc we had no friends to help in such a rush.she is a asset to this company.thank you-Mrs. Smith
May 11, 2019
Google Public Storage Demi Allen
Cynthia was extremely sweet and helpful! Best customer service I have had in a very long time. Highly recommend for the staff alone :)
May 8, 2019
Google Public Storage Josh Council
Cynthia is super nice, professional and a pleasure to deal with!! Anything I needed or asked of her, she always politely handled it. She is a true asset for sure!! Was a customer for 10 years and never had an issue with PS.
April 30, 2019
Google Public Storage Robert C. Kahlert
Just signed on for a unit today, and the manager was Cynthia was super-helpful in taking us through the paperwork and making the process not be a hassle. Kudos!
April 27, 2019
Google Public Storage Tracie Jenkins
Cynthia is great. Really helpful and professional.
April 22, 2019
Google Public Storage Amy Blanchett
This place was clean and affordable. Cynthia was so kind and helpful! Best customer service experience I’ve had in a long time. I highly recommend this place.
April 19, 2019
Google Public Storage Jacob Homoki
Very satisfied! Cheryl is very friendly and professional. the process was super fast and The place is always very clean. By far the best experience I have had at any storage facility thus far!
April 19, 2019
Google Public Storage Michael Mainor
Cynthia made my move in smooth and fast I definitely recommend anybody that needs a storage unit to go to her
April 11, 2019
Google Public Storage Steve Crowther
Whole process and move in great, Cynthia very helpful.
March 3, 2019
Google Public Storage Terry Snipes
Just wanted to say that the new manager Cynthia is an excellent replacement for Cheryl since has retired. I didn't think that it would have been possible to find someone as good as Cheryl was but I have to say that I am impressed with Cynthia with her ability to pay personal attention to the customer. She also makes sure that everything thinking in the building is in working order and the restrooms are always clean and stocked. Thanks Cynthia for such a great job!
March 2, 2019
Google Public Storage Thomas Baca
Cynthia was a great help in getting us setup and had lots of great tips and suggestions!
March 2, 2019
Google Public Storage Lisa Baca
Cynthia was very helpful, friendly, and professional in walking us through the rental process. The property is clean and seems well maintained. Cynthia definitely made us feel confident about choosing this location for our storage.
March 2, 2019
Google Public Storage megan Hartford
Very helpful! very friendly! good experience storage units are nice and clean! Highly recommend!
March 1, 2019
Google Public Storage sepins r
If it can ever be a joy renting storage place then this is the place. We've rented from them for 2 years and have had absolutely no issues. Everything has always been clean and operational. The front desk staff has always been very helpful and nice. When I was loading the unit over several weeks, I would stop in every few days because they wanted to know how the prep for the sale of the house was going. Been a pleasure to do business with them.
February 22, 2019
Google Public Storage Tracy Burchett
Great service
February 22, 2019
Google Public Storage Richard Cerda
Clean facilities, nice spacious elevators that are fast. Cynthia was friendly and helpful. I highly recommend this place!
February 22, 2019
Google Public Storage Michael Dennis
Always clean and always helpful.
February 22, 2019
Google Public Storage Amber Houston
Cynthia is an amazing help! She helped me figure out the space I needed and got me signed up so fast! It was painless! Thanks for all your help and great attitude!
February 21, 2019
Google Public Storage jdhodges2003
I have never had a good experience here. Every single time I go in here I have to deal with a rude employee or an employee who just doesn't know anything. Just down the road in either direction are 2 different Public Storages with much better staff.
February 14, 2019
Google Public Storage Paw Moms
My experience with this company was great! Lane was very helpful, respectful and kind! The place was clean and very friendly I highly recommend this place!
January 26, 2019
Google Public Storage James Harkrider
January 26, 2019
Google Public Storage david none
Cynthia honest about. Public storage very happy Research Boulevard and 183 very professional and friendly
January 26, 2019
Google Public Storage grant sandidge
Great service from Cynthia. Helped us get the best dollies and checked in on us.
January 26, 2019
Google Public Storage alter ego
Great service!
January 24, 2019
Google Public Storage Tracy Burrel
My experience here at Public storage has been wonderful. Cynthia, one of the customer service Ladies here is wonderful anytime you anything she will help you out. The place is always clean. Great place
January 21, 2019
Google Public Storage Nickey Brown
December 27, 2018
Google Public Storage Brian Rogers
Cynthia was friendly and respectful. The online reservation and in store sign up process was straight forward and easy. The mandatory insurance was a surprise however.
December 26, 2018
Google Public Storage Dave Oyer
I had a storage unit at this facility for several years. The facility was always clean and organized and the staff were very friendly and helpful. I always had access to my unit when needed. Highly recommend this facility for your storage needs.
December 20, 2018
Google Public Storage Betty Ortega Rangel
Great fast servicr
December 9, 2018
Google Public Storage Marcela Cortes
Filo, is very helpful and super patient. He is courteous and respectful. I highly recommend this location .
December 6, 2018
Google Public Storage E S
We were very glad with the service provided by Filo, respectful and friendly. Thumbs up!
December 6, 2018
Google Public Storage S B
Just opened a unit and very happy with the associates especially Yasmin. Glad I know my belongings will be stored indoors
November 29, 2018
Google Public Storage Mike Tabor
These folks took good care of my stuff for 5 years while I was out of state. Big thanks to Cheryl , sorry I missed her retiring by a month. And thanks to Filo for helping me out this past month as I emptied my unit. Would definitely use you folks again.
November 24, 2018
Google Public Storage Genoveva Zamarron
They force you to buy their insurance even when you tell them your insurance covers.
November 16, 2018
Google Public Storage Eduardo Sandoval
Filo did an awesome job. Very courteous person. A pleasure to deal with.
November 15, 2018
Google Public Storage Steve Cole
This is a review for Public Storage, not this particular location. There are a few things to know about this company before you rent. Pros: They appear to be very well run company. The staff on location are very professional, well trained, and the facilities are well maintained. Cons: As many have mentioned, if you are going to rent for more than a couple months, just know that the price increases are outrageous - 26% in my case after the first six months. That's 52% annualized! What's most distasteful is they try to couch it as "in order to maintain the high quality of service we need to ....." Inflation is 3%, no one needs a 52% annualized increase. Let's just call it what it is. What they should say is "Our strategy is to entice you to rent from us and then count on the fact that you don't want to move your stuff again in order to extract as much pricing as possible." Why else would they not offer long-term rental rates? So, why one star when they do indeed run a very tight ship? Because I absolutely despise dishonesty, fake sincerity regarding my being a "valued" customer (we can help you get a smaller, cheaper, unit), and a patronizing attitude as though I am not intelligent enough to understand what they are doing. Seriously, you should read their price increase letter. It's insulting. As a CEO of a company the size of Public Storage, I get the business model from a business perspective. But, their lack of values earns them one star.
October 14, 2018
Google Public Storage Josh Hodges
October 10, 2018
Google Public Storage pawan kalyan
October 4, 2018
Google Public Storage Beth Kirk
September 29, 2018
Google Public Storage Tameshia Carey
I always use Public Storage when i'm in need of temporary space. The agent Mr. Filo was very professional, courteous, and knowledgeable on details. I was beyond satisfied with the customer service I received today. I recommend this location to anyone in need of storage space.
September 16, 2018
Google Public Storage Linda Summit
Excellent service. Very detailed and he smiled.
September 13, 2018
Google Public Storage Tarah Townsend
Office is clean and Filo was very helpful.
September 6, 2018
Public Storage Krislyn Rocha
If I could give them no stars I would. All they tell you is I'm sorry you were miss informed!! I thought this was month to month from the day you made the payment, no come to find out they bill you for the whole month after you payment was made as well!! Made my payment on August 5th moved out on September 5th and now they are charging me for ALL of September. Jenny the district manager is just as horrible. She said she would follow up but then turned around and said I'm sorry you were miss informed! This situation is rediculous and I will never refer them to anyone I know. I reccomend to find somewhere else to rent storage space. This place is HORRIBLE!
September 2, 2018
Google Public Storage Susanne Paul
The owner, who staffs the front desk, is extremely friendly and service oriented and goes above and beyond to make sure that everything is just right. He even let me into the office before opening time because he saw me standing there waiting. What a pleasure to deal with someone so nice.
August 31, 2018
Google Public Storage Michael Mazur
Friendly and knowledeable staff who have the time to help. And it's a great location on 183.
August 29, 2018
Google Public Storage Berthin Hernandez
Buen servicio y gente amable..
August 14, 2018
Public Storage NO Mills
I’ve been with public storage for 4 months. I can’t believe they are increasing my rent by 20%! Apparently the district manager is not willing to negotiate at all!
August 8, 2018
Public Storage Dorothy Rishling
What size are the cubicles?
July 17, 2018
Google Public Storage Bruce Thompson
I came in and Marjorie greeted me and was very friendly and helpful.
July 14, 2018
Google Public Storage Lingzhi Cong
The employees of this storage are very helpful. Especially Cheryl gave me all information to make the right choice. I am strong recommending the customers of this area to use this location, you won't be disappointed.
July 5, 2018
Google Public Storage Scott Smith Central Texas Realty Expert
Easy in and out off of hwy 183. Very clean . Gated. Cheryl is wonderful.
June 27, 2018
Google Public Storage Jessica Walker
Friendly staff, explained everything clearly, clean building. Would recommend!
June 24, 2018
Google Public Storage Sylvia Benavidez
June 23, 2018
Google Public Storage Mike Doyle
Cheryl is a pleasure to do business with. She is very knowledgeable about her property and was able to answer all of my questions. She was extremely helpful. The property is always clean and well maintained.
June 19, 2018
Google Public Storage Michael Pelletier
June 9, 2018
Google Public Storage Arun Kumar Rana
Sheryl has excellent customer service skills
June 2, 2018
Google Public Storage Trevor Sladek
Cheryl exceeded my expectations! She was so helpful. It's so nice to know that there are still great people that will to the extra mile.
June 1, 2018
Google Public Storage Cameron R
Great storage location and great price of you get the summer deal. The loading area is great but if you catch a busy time it becomes packed and difficult to unload.
May 30, 2018
Google Public Storage Kevin Thomas
Cheryl (the location manager) is fantastic! Does absolutely everything she can to make move in, maintenance, and move out as painless as possible.
May 29, 2018
Google Public Storage Paul Freshy
May 24, 2018
Google Public Storage Rachael Trujillo
April 24, 2018
Google Public Storage Anita Jenson
Cheryl was great. Friendly and efficient
April 14, 2018
Google Public Storage Mark Henderson
Cheryl does a great job at this Public Storage facility. It is always clean and it really stands out! I highly recommend this facility...
April 7, 2018
Google Public Storage Michael Nagel
Storage area and office are super clean. Helpful staff. Billing management is easy. We looked at a few storage facilities in the area, this had a safer feel to it. Wife is comfortable dropping off stuff on her own, at night.
April 5, 2018
Google Public Storage Debbie kohlert
Nice and clean place
March 27, 2018
Google Public Storage J Young
Cheryl is such a pleasure to work with and very helpful. The facility is clean and secure. I now have more than one unit and would not hesitate to rent more space from this company.
March 18, 2018
Google Public Storage Dewey Poteet
Cheryl is friendly and professional. Very helpful.
March 6, 2018
Google Public Storage Broderick Butler
March 5, 2018
Google Public Storage Armando Arce
Andrea was freaking awesome & provided the best service ever. I will refer everyone I know.
February 21, 2018
Google Public Storage D&B
I've had many storage units in the past from several companies and cities but I've never had such a wonderful experience as I did in this Public Storage. Cheryl not only explained everything in clear detail but also added such a caring and friendly tone to everything. Her customer service was nothing short of pleasantly memorable.
February 19, 2018
Google Public Storage Jenny Seifert
Cheryl was amazing and so helpful. She showed us what size she thought we would need and even recommended the best way to arrange everything in the unit itself. She walked us through everything, including how the access codes work, the elevator, and the available carts. Being our first time to ever have a storage unit, it was so simple and fast!
February 18, 2018
Google Public Storage Aaron P Magana
Gail was great! She took time to help me with an issue with my lock, and was much appreciated!
February 17, 2018
Google Public Storage Gina Boone
Very easy, not a lot of hassle!
February 16, 2018
Google Public Storage Becca Bleschke
Great staff, knowledgeable, kind, considerate. Called to notify me they managed to adjust my rate to my benefit and personally notified me. Excellent experience.
February 11, 2018
Google Public Storage Maria Miller
February 10, 2018
Google Public Storage Jim Bailey
I have been using this Public Storage location (Property #07002) for a number of years now and no matter what my situation is Cheryl has always gone out of her away to help me out. She is always cheerful and is always willing to listen to me about whatever is going on. I had most of my belongings divided in (2) separate units for almost 2 years and was getting frustrated because I never could remember where everything was. Cheryl told me that there was a bigger unit that was available for rent. Not only was it large enough to hold and organize everything but it almost cut my rental bill in half. I can tell that Cheryl is extremely dedicated to her job and the Public Storage company. Thanks, Cheryl.
February 7, 2018
Google Public Storage Joanne Rossa
First off, can't say enough about the professional staff. Cheryl has always been very helpful as well as being bright and cheerful. The office, building and units are clean and in good working order. The restrooms are clean which when needed is a big plus. Also, her co-worker Gail was able to answer all of our questions regarding the rental of an additional unit.
January 28, 2018
Google Public Storage Amy Hauck
Cheryl was very helpful and keeps her facility spotless. We got a great deal on our unit. Filo was very helpful the next day as well
January 25, 2018
Google Public Storage Emma Curtis
Got excellent help from Yesenia and Cheryl—they got me set up with a unit in less than an hour and answered all my questions thoroughly!
January 19, 2018
Google Public Storage Ruth Kane
The facility is always clean and all gates and elevators work flawlessly. Flatbed carts are available for customer use and this is so convenient.
January 16, 2018
Google Public Storage Kim Allen
Cheryl and her team do a great job at this facility. Would highly recommend!
January 14, 2018
Google Public Storage Mark Foster
Very clean location with easy access. Cheryl was very helpful in getting us setup and organized as this was our first time to use a storage facility.
December 4, 2017
Google Public Storage Mel K
I worked with Cheryl at this site a few weeks ago, and it was fast, easy, and efficient. Cheryl helped me figure out what size unit I needed based on its contents, and helped me find a unit that had some specific features I was looking for. She's terrific and explains everything clearly. The site itself is clean, well-maintained, well lit, and I haven't had any trouble with the automated entry/exit system or elevators. It's easily accessible from the 183 N feeder road and close to lots of apartment complexes. All in all, a convenient, good deal.
November 28, 2017
Google Public Storage Victoria Gonzales
IAN!! You were very informative and helpful! For first time Public Storage renters we felt very welcome!!! Ian runs a tight ship!! KEEP IT UP!!
November 19, 2017
Google Public Storage Bitsy
Ian was great! He explained everything and made sure I didn’t have any additional questions or concerns.
November 16, 2017
Google Public Storage Gene Davenport
I accomplished my rental on line, and the following day I received a call from Cheryl Twigger (PS Complex Manager) to ask me if I needed any assistance or directions - the day of my arrival 16 Nov - he immediately greeted me, took me to the storage unit, insured this is the size I needed, and then we returned to complete all the paperwork. The office space, storage areas, and my unit were in super clean condition. If anything Cheryl is the ultimate in "CUSTOMER SERVICE" - she knows her job and the way she does her job reflects will for Public Storage. One of the best experiences I have ever had in moving and relocating..GREAT JOB - Ace Number One! Thanks
November 12, 2017
Google Public Storage Nick Anderson
October 22, 2017
Google Public Storage Jeff-jleung62 Leung
I have been renting from this public storage location for over 6 years. I have had other units at other places but this one is the best, in my opinion. The staff is very friendly and cordial. Most of my interactions have been with Cheryl. She is always friendly and professional. On the occasions when I am busy and I have missed the beginning of the month payment, she will call to remind me of my monthly payment. I recently rented another unit and the rental process was quick --- from the time I called, visited with Cheryl and rented my unit, it took all of two days. I highly recommend this place.
September 28, 2017
Google Public Storage Michael Ewing
Cheryl is awesome!
September 27, 2017
Google Public Storage ruben valadez
very clean and secure place to storage friendly management.
August 26, 2017
Google Public Storage Anneliese Rosea
Cheryl, the property manager, is fabulous on so many levels (no pun intended). She keeps this property clean and secure. She also is personable, giving customers attention regardless how busy the center may be, yet helping everyone gracefully. Thank you, Cheryl!
August 5, 2017
Google Public Storage Thomas Cardwell
Cheryl is an excellent property manager and made things easy from start to finish! Thanks!
August 4, 2017
Google Public Storage Gerald Scott
Cheryl was extremely friendly and very professional. She was ready and able to answer any question I had. Site looks well maintained.
July 29, 2017
Google Public Storage balarang007
Wonderful and clean facility and a great support from Cheryl. Would highly recommend this location.
June 29, 2017
Google Public Storage Karl Heinz
Cheryl is so helpful and friendly and the place is clean and secure.
June 24, 2017
Google Public Storage Beverly Watts
They were so super helpful from beginning to end. Especially Tommy who went above and beyond. Though everyone professional and extremely easy to work with.
May 26, 2017
Google Public Storage Andrew Altman
I just started storing my belongings at this location. I visited 3 other locations prior to selecting this one, as not all PS location are equal. This location is VERY clean and well maintained. The staff is very helpful and happy to assist in any way they can.
May 6, 2017
Google Public Storage Chef H. Carr aka DJ Ambassador For Christ
Ms. Cheryl have a great personal & very free spirit
April 26, 2017
Google Public Storage Chenya's Corner
Small but nice size place
April 23, 2017
Google Public Storage Luke
Looking to agree and sign a contract for a rate that you like? This isn't that place! However, if you are looking for a place to continue raising your rent every so often, step right up! When I started out with Public Storage, had no issues. However, eventually they kept deciding that despite nothing was changing with my unit, that perhaps they should keep raising the rent a considerable amount. Also of note; they do NOT have any trash bins at the facility that they will allow customers to use. I thought a trash bin would go hand in hand with a storage facility, but I guess not. Since Public Storage is the one and only storage facility I've been with; I can't really compare it to anything. I can however tell you though that this place was a truly awful experience. Do not recommend!
March 27, 2017
Google Public Storage K L
Cheryl is so nice and very helpful! Great Customer service.
March 22, 2017
Google Public Storage Leo Tucker
I have used this Public Storage location for my short-term (2-3 months) storage needs during my various housing transitions over the last several years. Convenient location off US-183 & McNeil Road, Cheryl, the site manager, is a joy to work with; efficient and always helpful! The facility is clean and well maintained.
March 21, 2017
Google Public Storage Yoli Joli
Clean and great customer service; however, I got stuck in the elevator for an hour and a half before someone could get me out. The staff was really sorry about the situation but it was scary
March 6, 2017
Google Public Storage k.k. r.
Rakeem was amazing and super helpful!! Definitely a great experience!
February 5, 2017
Google Public Storage Kaye Johanson
I want to take the time and praise both Cheryl and Raikeem for both of their assistance in helping me rent 10/10 storage units. They were both professional and helpful and showing me the units which were available in North Austin. Thanks you for your assistance. Sincerely, Kaye Johanson
January 28, 2017
Google Public Storage 鍾林曼智
Cheryl, the property manager, made my storage experience a breeze. Very hospitable, friendly, customer oriented. Thank you. Best wishes 2017. Peter C.
January 4, 2017
Google Public Storage Scott Smith
Cheryl was a pleasure to set up my rental unit. Property is clean, easy to find and easy to get into... I would recommend it
November 28, 2016
Google Public Storage Cherri Rapp
Cheryl has been so wonderful and helpful through out my 15 years of know and working with her - different storage units, etc. I give her an A++. Also Sean and Rakeem helped on on weekend, and they were both so friendly and helpful.
September 1, 2016
Google Public Storage Devin Pellerin
The lady is so sweet when moving in, but that's a different story when moving out. Totally rude. I also got locked inside when the time got away from me while moving in. If it's close to 10pm, lock your unit and finish in the morning.
July 28, 2016
Google Public Storage Stott Parker
An excellent Public Storage. Cheryl, the superintendant, is a class act; in the 4 years I've been here she's handled every issue immediately and professionally. I never worried about a thing. Highly recommended.
July 18, 2016
Google Public Storage Philip Williams
Staff member Rakeem Matthews had a great smile and provided me with great customer service. He is very knowledgeable about the company and cant wait to get move soon so that I can get some storage space.
July 18, 2016
Google Public Storage Amanda Schroeder
Ra'keem was amazing! Thank you!
June 30, 2016
Google Public Storage John B
Cheryl, the local manager, makes this location one of the best in Austin. Cheryl takes the time to talk over what you need to store, how often you will need to your stuff and how long you plan to store your belongings - all of this to make sure you are getting the right size unit. She is very helpful when showing you the unit, talking through the best ways to maximize the space and things to consider when storing things. Having visited several other facilities before and after this facility, the choice was clear - very competitive rental rates. Cheryl does go above and beyond - great customer service.
June 23, 2016
Google Public Storage Krystal Wilford
Cheryl and Rakim are super helpful! Great storage facility.
June 23, 2016
Google Public Storage Roland Lopez
Cheryl was great and very helpful. Facilities are clean. Staff is friendly. Would recommend.
May 30, 2016
Google Public Storage Chad Sanders
Erica was great! Cheryl was very helpful on the phone.
May 2, 2016
Google Public Storage Mathew Grey
Had a great experience with this location! Erika was one of the easiest people to talk to i have met with public storage! Will recommend over and over. Must be good to know that Management has some great potential coming! Thanks Erika!!
April 27, 2016
Google Public Storage Erika Newby
Cheryl is awesome
March 19, 2016
Google Public Storage Lace Archibald
Cheryl is an excellent person to work. She's always willing to assist and help with whatever we need. The location is well maintained and clean. We highly recommend the location.
March 14, 2016
Google Public Storage Jason Rutherford
The folks at this location made it easy and very efficient to sign up and painless to access and maintain. Their customer service is suburb and incredibly friendly. Can't recommend these folks enough
February 25, 2016
Google Public Storage Charles Molineux
Cheryl was great to deal with and the place is clean and secure
January 22, 2016
Google Public Storage Terry Thomley
I've been at this Public Storage location for over 10 years and I have found it to be managed in a very professional and friendly way. The facility is always very clean and meets the needs of my business storage. The manager, Cheryl, is always helpful, pleasant, and willing to help in any way. I highly recommend this location of Public Storage to anyone needing additional storage space for business or home.
November 16, 2015
Google Public Storage Victoria Bailey
Outstanding service. Clean facilities. Thanks Cheryl and Robin.
September 2, 2015
Google Public Storage One Blessed Aquarius
Cheryl was very friendly, professional, helpful and knowledgeable. She didn't rush me and took her time in showing me different size units that may be able to accommodate my belongings. Very through in explaining the items (boxes, mattress protectors, etc.) available for purchase without being pushy in an effort to make a sell. Although I didn't buy anything during that visit, I did return at a later date and got the mattress protectors. Extremely happy that the unit fell under the $1 for the first month because I only needed it for three weeks.
August 29, 2015
Google Public Storage Homero Garza
Friendly staff, nice, clean.
August 26, 2015
Google Public Storage Daniel Pacheco
Great experience! The staff is so helpful!
August 24, 2015
Google Public Storage Afsaneh Taki
A+ storage facility. I was assisted by Ojo who really excels at his position and made the process seamless. I was more than overwhelmed by professionalism and service of this location HIGHLY RECOMMEND
April 24, 2015
Google Public Storage Mark Gardner
This is a great storage location. Cheryl is awesome to work with - answers questions and explains everything clearly and nicely. The facility is small, but well maintained and very clean. I would recommend this storage location strongly.
April 21, 2015
Google Public Storage Kathryn Malone
Great storage location--no issues, and moreover, Cheryl at the main desk is one of the most helpful and friendliest people :):)
April 20, 2015
Google Public Storage Connie Collins
Cheryl and Fathom were great. Place is clean and secure. I would recommend this location!
March 31, 2015
Google Public Storage Addison Brown
spoke to cindy, who I believe is the DM over this location, and she was very professional in handling my mothers questions in regard to her accounts. I was impressed with the way she listened to our concerns and took the time to explain things without getting upset. My Mother can be difficult to deal with at times.
March 31, 2015
Google Public Storage Jessie Makenzie
Was renting from Uncle Bobs storage previously and moved to Public Storage and couldn't be happier...very helpful! Thanks
February 26, 2015
Google Public Storage Laurie Russell
Absolutely the most positive experience! 1st place I had contact with moving from northern NM. Amazing customer service from Cheryl! She helped to accommodate all my needs in the most economical way. She was warm and welcoming to a city fearful person! Facility was top-notch. Clean, ample space, safe. What a great first impression for my move to Austin!!!
February 4, 2015
Google Public Storage Richard D
The clean, climate-controlled environment was very important to me in shopping for a storage place; the unexpected benefit was the staff! Always friendly and helpful no matter who I've dealt with, but special mention must be made of the manager, Cheryl. She is always extremely pleasant and remembers that I'd mentioned 2 years ago the possibility of moving to a smaller or larger unit as my storage needs changed. I'm still in the same unit but that kind of personal attention is hard to find in any business. Thank you, Cheryl!
January 16, 2015
Google Public Storage Edith Rose
Cheryl is the most helpful person at any service location I have dealt with. The site is clean, safe and easy to use. This is a great storage location.
December 21, 2014
Google Public Storage Wendi Trevino
Very clean and nice facility! Cheryl was super sweet and helpful!
December 20, 2014
Google Public Storage Livia Wilona
Throughout the years Cheryl and this public storage have been very good to me. The storages are clean, easy to access, safe, and have excellent customer service.
December 15, 2014
Google Public Storage Doug H
Customer service is amazing. Mark went above and beyond to solve my move in issues. I had a tight timeline and he helped make the process go smoothly!
November 25, 2014
Google Public Storage Steve Speed
Pretty much everything about my move was a bad surprise -except for Cheryl at Public Storage. She was helpful, kind, and understanding. And everything she told me came to pass - no bad surprises.
October 20, 2014
Google Public Storage Iam Hers73
Great service!
September 15, 2014
Google Public Storage Balcones Family Dental
Needed a climate-controlled unit to supplement a delayed move. The staff were helpful in finding me a unit for my needs. Access was easy and the carts were a tremendous help in moving in and out of unit. Although it was a short stay, it was definitely a valued stay.
June 30, 2014
Google Public Storage John Rutherford
Mark was great. I would recommend this to anyone looking to store stuff.
June 30, 2014
Google Public Storage Samantha Mack
I've dealt with several Public Storage locations in both Houston and Austin over the years, and I can safely say that this is the best location I've ever worked with. You don't necessarily expect customer service from a self storage company, but Cheryl proved to be helpful, attentive, and willing to go above and beyond for her customers. I had to move quickly and store my things under hectic circumstances, but using this Public Storage location helped ease my transitional stress significantly. I would highly recommend this location to anyone worried about their storage situation.
June 30, 2014
Google Public Storage Ronnie Carlson
Customer Service was awesome. Highly recommend Cheryl and her help.
June 27, 2014
Google Public Storage Pamela Williford
I have been storing my things at this location for 6 years and I am finally moving out to Colorado so time to remove my things. I would like to complement your store manager Cheryl for her excellent customer service and delightful personality. Cheryl went above and beyond what was expected. I am moving by myself, so Cheryl checked on me few times to make sure I was not over heating in this Texas warmth. I appreciate all her help! Cheryl is awesome!!!!
June 11, 2014
Google Public Storage Kelley Jones
I just moved to Austin, I have to say this was one of the CLEANEST facilities I checked. The staff was extremely polite and helpful. I would definitely recommend this facility to anyone ..
June 11, 2014
Google Public Storage Steph F
I had a great experience using this facility. Cheryl was very helpful and professional as well as the rest of the staff i interacted with. She took the time to answer all the questions I had as a first time renter. I would highly recommend using this facility.
April 10, 2014
Google Public Storage Tom Carpenter
I have never rented storage space before. Cheryl was very helpful and friendly. She taught me everything I needed to know and a few extra tidbits that I didn't expect. I ran into a sketchy group ten minutes after signing up and felt very uncomfortable. Cheryl came to the rescue and even changed my pass-code for me. The facility also seems to be clean.
April 2, 2014
Google Public Storage Leah Keating
Great job to all involved. Cheryl and Angela were very helpful and met all my needs for storage. The were friendly and cooperative and I felt very comfortable working with them. I broke my lock the second day and they replaced it right away with no hassle. Enjoyed working with them and know that if I need help they will be there. My unit is perfect for me and my daughter and access is easy and safe. Feel very secure leaving my stuff there. Leah
March 24, 2014
Google Public Storage Alice Pena
I have been storing my possessions at this facility for almost 3 years. Aside from the corporate hikes in prices. I am very pleased with the staff, especially Cheryl the manager and Angela. They have always been informative, helpful and courteous. I would give 5 stars if it were not for the rates and the fact there are no incentives or rewards for good payment histories.
March 20, 2014
Google Public Storage Jay Stockton
The facility is clean and well laid out. The rates are the best that I could find. The opening paperwork was a piece of cake and Cheryl and Angela are always there to brighten my day.
March 18, 2014
Google Public Storage Suzanne Smith
Cheryl and Angela are always friendly and have a smile as a greeting. They are very helpful in answering any questions, which I may have and getting the appropriate sized unit, whenever my needs have changed. The facilities are always kept clean and bug-free. I would highly recommend this location.
March 17, 2014
Google Public Storage J Harris
We've used this particular location for many years. We've never had a problem and we know, from past experiences, that it's one of the cleanest storage facilities in the area. We've worked with Cheryl every time our needs have changed and we've never dreaded the process. She's always very friendly and knows how to handle the business!
March 16, 2014
Google Public Storage Peter C
Cheryl & Angela were very pleasant and extremely helpful to my specific needs. I have rented from many different locations, but this one in my honest opinion has the best security and cleanliness in a facility that I find desirable. Thanks for making my move a smooth transition.
March 4, 2014
Google Public Storage Ted Moorman
Best self storage I have ever used. Cheryl is great!
November 27, 2013
Google Public Storage Vickie Dudley
Nov 16th my husband and I were searching for a storage unit. We stopped at your location on Braker & 183 in Austin, TX. Unfortunately, they didn't have what we needed and recommend the store on 183 saying the Property Manager Cheryl kept the place so clean you could eat off the floor. Cheryl wasn't in so Michael assisted us... Michael called to confirm what we needed and Sunday called to confirm we were coming. We had an emergency and could go on the 17th as planned. Still Michael called us money as he knew about out emergency. BECAUSE he went the extra mile we came to PS. We'd found a less expensive storage; BUT, opted to pay more because of his service. We moved into our storage Nov 24th and couldn't be happier.
October 22, 2013
Google Public Storage Gigi Held
Thumbs up for this facility. I had a storage unit here for years. The place is always clean and insect free. I never worried about my belongings while I had my unit and felt very safe when I dropped by to get something out of storage. The Staff is great - very friendly and helpful.