Public Storage Self-Storage Units at 9420 Spectrum Dr, Austin, TX

Love the service & attention by the most awesome lady at Public Storage, Ms Lucy Please thank her for for all her help on behalf of my girlfriend, mom & me. We think Ms Lucy should be manager 😊❤️

I came to help a relative. The storage was warmer than outside. It only feels cool on the first floor.

I owned a storage unit at this location from January 2023 to August 2023. When I moved out (about a week ago), I discovered 9 out of 12 moving boxes were straight up missing. As far as I can tell, someone broke into my unit and made away with whatever they could carry, since some of the heavier items were untouched. I've been on the phone with their office for the past week trying to get video footage but they haven't returned any of my calls. I filed a police report with APD and they informed me that Public Storage units have had a rash of burglaries recently. Please don't let the reviews fool you. I would hate for someone else to go through the same pain and frustration I did this past week. Find another storage unit that has better and more open security policies in place, and a management team that doesn't ghost you during a time when you sorely need their help.

Amazing

Good location, good prices, great service. I’m having to move because my apartment didn’t want to work with me, and wants to charge me $1800 a month for a 1bed/1bath. Public Storage was able to get me into a unit within a day! I toured the unit with Emilio, and he was awesome! He got me signed into a unit that day and I know my stuff will be safe here! Thank you Emilio!

This is my first time renting self Storage. Lucy was very friendly,helpful, and professional. I really appreciate the time she took to explain everything to me. Thanks again!

Ms. Lucy was so helpful today in my check-in! Looking forward to using Public Storage for all my storage needs.

Miss Lucy was amazing, she explained everything about the services,costs,details about lock, space,etc and I'm so happy with this. Good impression in my first public storage experience

Lucy helped my father and I get a new storage unit and was very kind, quick, and helpful.

Stay away!! This complex has not had any carts for the past year. Management says they can't be bothered to get new ones. There are much better storage units down the road.

If you need a storage, this is the one to utilize on spectrum dr, ask for Tonya, she’s a superstar in my book as far as customer service goes. Outstanding experience with outstanding service.

Friendly, clean, & well managed. Tanya is particular was great.

Mary, help us on he phone first and at Public Storage Spectrum Dr location later. She is very helpful and resourceful. My unit is conveniently located and 10x15 as recommended at Public Storage webpage was good enough to hold all my belongings.

Excellent service and clean facility. Would recommend to anyone looking for a self storage unit.

Tanya the property manager is awesome.I work for a water and fire mitigation company. One of our customers we stored contents for lost the keys so we had to get a locksmith to open the lock. She found a locksmith that was very very reasonable also. Tanya is GR8!

Fastest service I got for renting any Public storage it just took 2 minutes and with best rate across my area

I booked a 10*15 storage with the help from the wonderful lady named Maria. She was really helpful to me and showing me around the storage I would like. I would highly recommend this public storage and working with Maria.

We were late to meet with Maria and she was STILL extremely profesional and helpful! She made our experience hassle free!

Mary was very helpful and great at explaining everything to us!

Mary was really helpful. Went out of her way to help my family find a cart when we were moving. Excellent service. Very clean facility. Safe neighbourhood. Reasonable rates. Accomodating for upack/pod drop off, very spacious. I would highly recommend.

Excellent service...Tanya was a great help

Miss Tanya and miss lucy are fantastic property managers. She is always helpful and friendly.

Tanya did an excellent job. She made sure I had everything my wife and I needed for our new rental space with public storage. Come check her out she’s awesome!

This one goes out to the coolest Public Storage property manager ever! Tanya! Today, my husband and I went to this establishment unsure of what we were wanting, after discussing with Tanya, within minutes she helped up figure out the exact unit we need for the amount of stuff we had!! She gave us a tour of the well kept building and other units. When we got to our unit, we discovered that the unit was to small, but no issue for Tanya! She helped us find another unit in under 2 1/2 mins!! If you’re ever looking for a place to keep you item cleaned and secured. I highly recommend going in and asking for Tanya, I don’t know if I’d go anywhere else for a better experience!!🎉

Tanya helped get me into a unit right away. What great service!

Lucy and the Staff were very helpful and friendly!

Excellent service from Tanya!

Great service!

For public is good, 1st check shiduel time to book

Super friendly attendant!!! Great price for unit as well, but the location was supreme, as it's literally 10 minutes from my house! Thank you for everything on such short notice!🙂

Ms. Lucy was a great help:) Great customer service:) I wish everyone was this helpful!

Awesone customer service. Tanya was terrific.

Tracey has helped me to have correct size of storage for my requirements. I am using public storage first time. I have upgraded to bigger size storage(from 10’X5’ to 10’X10’). This time Tanya helped me. Great service.

Fast and easy took less than 5-10mins!

Tanya was nice and helpful

Clean and well light units.

Tanya was very helpful, enthusiastic, and informative. It seems like she really enjoys her job and it made it a positive experience. We were able to get the exact unit we wanted and it only took about 10mins. Also happy with the condition of the unit, climate control, and security measures.

Great location for my moving needs and the customer service is top notch!

Clean location. Management very nice. Only reason I gave them 4 stars is that some time ago, I requested the light ballast in front of my unit to be fixed so that I can see into my unit. It seems that money was the issue? This was for the two previous property managers, not for the current. Maybe some day they can help me as I have a visual condition. Otherwise it is a good location.

A nice clean place to store your belongings

Tanya, the Property Manager, was 5 star from start to finish. Knowledgeable, friendly and a pleasure to work with.

solo que costo que me atendieran

Facility is super clean. The staff member who was here with me all day as we unloaded things her name was Kizzy and she was a dream to work with. She was kind, friendly and on top of things. Highly recommend this facility for it's location, cleanliness and staff!

Kizzy was kind and very helpful.She made it very easy to Transfer spaces.

Natalie has customer service and no her job will recommend this location thank to Nattlie

Our. Truck was broken in twice, even after we changed the lock. Management is working w/ us

Been with them over 10 years off and on 5 stars clean cool just the place where u want u r previous thing's and not worry

Tanya did a great job. Proud to do business here.

Nattalie at public storage was excellent over the phone and helped me pay my bill! I'm so happy!

Staff very courteous

AWESOME. SO EASY

Friendly staff, clean facility

Nicole was the absolute best. I have had the worst experience trying to get a storage unit these past few days. On top of that, I reserved a unit where it was self serve and I had to go into Nicole's office to do my paperwork. I was beyond frustrated and over my move by the time I walked into Nicole's office. Once in there, she made me feel so relieved. She had all of my information, she was informative with how everything was going to work and she just totally gave me a peace of mind. If I ran my own company, she is someone I would definitely choose to be in charge. Her customer service is exactly what we need in this crazy world. Thank you so much again Nicole. You will forever have my referral for sure!

Awesome service and friendly

Good location nearby

Very clean! Great job Micheal

Thanks for the help great clean place

Tracey made it the best storage experience we have ever had and we have had many!

Tracey - you are above and beyond - grateful for your help

Tracey is amazing at what she does. She answered all of my questions and made me feel comfortable throughout the entire process.

Public storage is a great clean and safe facility. The manager Tracey was absolutely amazing and very helpful. I highly recommend this facility

What a find! Tracey is at the absolute top of her game as the property manager. She figured out the best solutions for my storage needs while I'm out of the country -- for my household goods and for my car. And then she was super-flexible as my dates got shifted around due to Covid restrictions in Asia. I've rented at storage units in several states over the past couple of decades, and none of them could even begin to compare in cleanliness, security and friendly, professional management. I wish they all met the standards that Tracey maintains.

Tracey is an amazing property manager. She has helped me for many different ways with my storage needs. She is a very kind and polite. She is very knowledgeable, friendly, and fun to talk with. Even though I am bilingual, she has helped me kindly in many ways. I strongly recommend this Public storage to whoever needs the storage.

I love this Public Storage and especially Tracey who is always so accommodating and efficient.

Our experience with the location on Spectrum has always been great and have had zero issues. We have had to rent multiple units over the past few years and Tracey has been wonderful. She really goes above to help make sure we are satisfied and everything runs smoothly.

Michael and Tracy were very helpful, they made the move in process a lot easier, quick, and seamless .They found us the best deal on a storage that fits us and our requests.

I live in Denver and sold my house in Austin and was not ready to move my house belongings to a home in Florida. I originally chose another location but it accidentally got cancelled. Tracy help me get the larger locker that I wanted in the first place at this location. She further helped me figure out how much packing supplies I would need. Totally helpful. The facility is clean and convenient. Thanks Tracy!

The service was absolutely wonderful. ...Every step of the way , Tracey explained it in a way that made it easy to understand..Thanks for all the help..

All I have to say is that Tracy D, the property manager, is the KINDEST soul I have ever met. She has been nothing but understanding, and is extremely accommodating. Her customer service has always been ABOVE and BEYOND! One of her team members, Michael, is such a pleasure to deal with, and is always so friendly! Tracy D and Michael...god bless you ma’am and sir!

Tracey was great! Very helpful...

Hey everyone. Just quickly wanted to share with you guys about my experience in this location. Whoever run the place he is doing a great job. I was lucky enough to be helped by Tracey. She went above and beyond in order to provide the best service possible. I just loved everything. I mean it’s still a Public Storage but the service quality is top notch and they so much care about the facility. It’s just amazing. Totally worth the price and the extra miles driven.

Tracy was the greatest of all time. Hands down

I've been using this location for 3+ years. Tracy is great and handles all my needs in a prompt and courteous manner. I know I can count on Tracy to handle my questions on the spot. I would highly recommend Public Storage Spectrum.

TRACEY Davis was awesome she deserves 10 stars ! Very help and sweet !

Incredibly helpful and knowledgeable. Tracey is amazing. Great space. Awesome folks.

Tracey is an amazing property manager. She has helped us for many years with our storage needs. My best friend enjoys going every month and seeing her when he makes his payment. She always helps us when our storage needs change. She is knowledgeable, friendly, polite and fun to talk with.

Tracey did great....

Tracey was extremely knowledgeable when my husband and I needed to upgrade our unit. Great price for the 10 x 5, we were able to get a space close to the old one. Made it easier to move our stuff. Great location, very convenient. Thanks for your help Tracey 🙂

Tracy was a great help, she answered all my questions and had a great attitude.

Customer service is above and beyond. Thank you so much Tracey.

I have been with this location of Public Storage for many years now with a 10x10 unit. Their place is always very clean, well lit and with good climate control. Recently, I noticed that my bill had gone up. I called and the location manager Tracey told me she'll see what she can do. A couple hours later she called me back saying she got me a better rate effective next billing cycle! Great facility, great location, great and caring management!

Awesome Service! Must definitely visit and talk to Ms. Tracey! She is very professional, knowledgeable. Ms. Tracey took the time to meet with us 2X and made sure we rented the right size storage for our needs. She helped us transfer in to new storage with better rate provided lots of tips. Overall VERY happy with the service. We also really prefer this location as it is close to our house and very accessible.

Great tracey

Customer service was superb. Despite public storage being a large corporation, the local manager made me feel like family. She treated me well.

Tracey was very helpful, facility is well taken care of.

Tracey was an amazing help for me. She made my transfer from one storage space to another flawless. I have used this company to help storage my items for at least 3 years and I have never had any issues with my stuff being bothered. Great sites and even greater people providing great services to the community.

Fantastic experience, this is my first time renting a storage unit and Tracey was extremely motivated to help get the correct size unit for myself and my wife.

Tracy was amazing, she helped our company with additional storage units and had the best customer service

Tracy was great!!! I have been here 2 years and she is awesome!!!!

Tracy was great, accommodating and very helpful. She worked with my schedule and helped resolve my concern. Thanks

Tracy was a huge help! Very nice and caring. She explained the information I was needing in a excellent manner.

Property is well maintained and convenient. Tracey is a pleasure to deal with and customer service oriented. She is awesome in fact.

It had been a number of years since I needed to store anything, and Tracey was extremely helpful in setting up my account today. She answered all questions and helped clarify a few expectations. The entire facility looked spotless. Thank you, Tracey!

Tracey was awesome

Tracey is great! Nothing beats the way she explains everything to you, she makes you feel welcome and treats you with an awesome attitude, kudos and keep up the great work!! Update: Today I was assisted by Michael, I came here to pay my monthly storage fee, he is just as nice and helpful as Tracey! Thank you guys for being so friendly, keep up the good work!! Kuddos!

Great service...helped us get exactly what we needed last minute on a Sunday. Michael provides awesome customer service; was waiting for us after I called & made everything inctedibly fast, easy, helpful, knowledgeable, painless start to finish! So glad I ran...not walked...away from reserved uhaul storage to come here. Beat all prices for climate controlled 10x20x10...thank you Michael! Public Storage is lucky to have you!

Michael was extremely helpful! He explained everything very well and answered all of our questions!

Tracy is a sweetheart simply put. She was very helpful, kind, and most importantly very professional. Asked her bunch of questions and walk away as a customer. I would recommend this place for your next storage need. Thank You

Chloe was extremely helpful. I have been a hard case from losing all of my sensitive documents and Chloe has been patient and facilitated my storage experience to a stellar level. I cannot thank public storage enough. Thank you

Tracey the property manager is so awesome. Made us feel at home. Very nice facilities.

Super clean, secure, accessible, climate control & a 5 star Public Storage. Tracey is awesome! Real friendly, informative & helpful. Thanks Tracey

Great experience, great staff. Made it easy to come back for my second unit, thanks Tracey!

Tracey was absolutely great getting me set up in the right unit in absolute minimum time. The facility is immaculate and secure. I couldn’t have asked for or gotten better customer service.

Tracey is the best. And, for a long time.

Tracey was amazing!!! Thanks so much

In the years I used this place, Tracy was great. Very accommodating and kind, she went above and beyond to make our experience great. I never had a problem here and would return should I ever need storage again.

Professionally, Tracey was awesome recommending the right size without going overboard. Sweet person speak with. Thank you Tracy!!!

Tracey is very helpful and nice. She's always available to help and is knowledgeable about the units and fairs. I also love the location of the facility.

Great service, thanks Tracey!

Tracy is awesome thank you so much for your help :)

Tracey was amazing! We kept switching units, and then we ended up not having to use them, but she was so patient and understanding and helpful the whole time. We’ll definitely use this exact storage unit in the future because of her. Thanks Tracey!

Best unit

Tracy was really very helpful and provided useful details about public space..

The best Public storage wrong. And Tracey is the best. She helped me out so much.

Tracy has been very helpful to me and my company in need of getting a quick vehicle storage. I would recommend this storage for all your storage needs.

Saicla helped me out. She was wonderful

Loved this storage very friendly and helpful

I just moved in yesterday. Zaida was the associate in attendance. She was very helpful and professional. This storage place is clean and located in a nice neighborhood. I had to change my move in date a couple of times and they were very accommodating. This is the first time I rent a unit; it was easy and a pleasurable experience thanks to them. I would highly recommend.

Tracey did a great helping me and my friend with his unit. Was fast and easy.

Tracey does a great job its always nice and clean here.

Tracy is the best alway nice and helpful. She make me enjoy doing business with Public Storeage.

Tracey was amazing, I was signed up and has keys in no time, she showed me several options and I was able to make my decision easily thanks to her help. I wish they'd honor online pricing but that is not a deal breaker. Highly recommended!

Great customer service from Tracey! Thank you for the ease of renting from your and your team

Miss Tracy helped me when I needed it . She made my time so pleasant and went above and beyond to make sure she I got what I needed. I had a bad day and Tracy turned it around For me in the few minutes I spent with her to set me up with the unit that was perfect for me. Reputation says a lot and Miss Tracy proves Public Storage is a place to come to like family.

Tracey was hands down amazing!!! I highly reccomend this storage facility.

It's been the nicest public storage that I have ever worked with and Tracy is the nicest and most hospitable person I have dealt with and Tracy makes me enjoy going to pay my bill! Highly Recommend! Courtney Hawrylak

Miss Tracy at this public storage location is such a kind and sweet person. She was so helpful, and I appreciate it so much! If you need assistance, ask for her! Wonderful staff and great facility and location. Prices are great too!

Hi this is Cleveland Elliott and I'm a repeat customer and I give Tracy five stars all the way across the board okay live been sent

Tracey is awesome! Life saver, I needed storage, and she helped me out, come see Tracey.

Chloe was super helpful, thorough and overall amazing! Made the whole process seamless and gave me peace of mind.

Great staff, thank you Tracy for all your help.

Tracy and Chloe are amazing! They are friendly and alway so helpful. The facility is always clean and well lit. I haven't had any problems.

Chole ' tina ' and Tracey. Excedded our expectations today helping us. Very informative and helpful

Especially nice and very clean facility. Easy to get to, good security, and updated secure lock system. Very Reasonable rates for a weather controlled space, at least for the first few months. And on site customer service rep, Tracey, was very helpful and easy to work with.

Tracey is very nice and helpful. Place is nice and clean. Tracey always there to help

The Storage unit was great, upfront and honest. I had a unit there for several months. The space was climate controlled as advertised, plenty of dollies, elevators, and water fountains. Thanks Public Storage on Spectrum Blvd!

Good

Tracey and Tina were both great and worked together to help me today.

Best place for storage!! Tracy is fantastic!

Tracey was sooooo helpful helped me find the right storage and for the right price I’m very happy with the price the customer service that Tracey offers is just amazing thank you so much Tracey and public storage for making this experience very easy

Very friendly!

Tina and Tracey made the check-in quick and easy. Both ladies were super friendly and helpful!

These guys were great. Tracey the .a agers was the best. I would recommend and come back again.

The best !!! Got for my money;)

If I could give Chloe more stars, I would. She is super friendly and knowledgeable. She made genuine recommendations for supplies and even chuckled at my (not so funny) jokes. The facility is well kept and very clean!

Great customer service! Lane is a great help, very friendly and resolved my issue quickly (I lost my keys to my unit). Highly recommend!

Tracey was great and very helpful. The facility is very clean and well kept.

Every question answered. Customer service is professional. The staff (Tracey and Chloe) are always helpful. Sometimes they answer questions I have not thought about.

Great place to store your stuff!

Quoted 68 dollars over the phone and charged me 128 when I got there. Charges you 20 dollars for a lock that won't work anywhere else ao there is 20 bucks for aomething completely useless when I leave this place. After this short stay I'll never use public storage again since they can't be honest on their pricing and force me to buy garbage that I'll never use again

Great place to store furniture but they need more carts.

Badass

Great prices, very clean and Tracey was really helpful explaining how the process works and getting us a storage unit that met our needs. She answered all my questions with clear and concise answers. A perfect start.

Tracey was absolutely wonderful to work with. I had corresponded with her prior to my mom's move from Missouri to Austin, unsure of date and time my mom was able to make it in due to weather issues in Missouri. But she was able to save the deal and unit size we needed. Love the facility and easy access.

Umm, they’re amazing!! Finally a storage facility where everyone is helpful and it’s just nice to use them. Thank you Tracey for all of the help!!!!!!!

Awesome facility, clean and very nice staff. Tracey was very helpful! Lane was also very helpful when I no longer needed the space. It was very easy to end my contract. I would definitely use the location again if I needed storage.

Tracey was amazing!!!

Tracey was great! Very helpful, informative, and friendly. I love this place. Very clean. Very accessible. Highly recommend!

Tracy was awesome. Assisted me in leasing two storage units. She took the time to location the best units for my needs and worked to find discounts on the units too!! Thank you!

Just set up my first storage unit with them today. Lane was awesome and super friendly as well as informative. Not only that, but they were opened on Easter which was so amazing for us since it’s one of the only days my bf and I have off together to get things done, so I really appreciated it. I was originally going with a different company, but them being available today helped me change my mind. It’s conveniently located for me, starting prices are fantastic, and I look forward to moving my things in! Also, they were not pushy and trying to get me to purchase a more expensive unit just because, they went over what I was storing and helped me choose the right size to save me the most money.

Tracey is always so helpful when I need assistance I’m a very long term tenant and very happy with the service

This property is great. Very clean and climate controlled. Plus the location is great for me. Tracey, the property manager, was very helpful as well. She was very informed. Showed me two possible units, help me make my selection, got my paperwork done and I was out there in less than 30 min. Perfect! Thank you!

Tracey and Lane are the best!

Tracy was very helpful and answered all my question. It was first time renting storage and she mad it easy. Nice clean facility at reasonable price. I would definately recommend this place.

Tracey at this location is amazing!!! She really knows her stuff and knows everything about Public Storage!! She worked with me to find the exact unit I needed at the exact price I was aiming for!! She’s awesome!!

I just moved out after storing for more than 5 years. Tracey has been great in providing excellent face-to-face customer service. I only wish the other managers could provide the same great service. Started out paying less than $300 for my space and over time it ultimately reached $464 and was my primary reason for leaving.

Been customer for years, and no problems, when Tracey is there she will work to take care of your needs and check back to make sure.

Tracey made this a very pleasant and seamless experience. Love the location.

Very clean. Excellent staff. Amazing Customer service.

The ladies that helped me were kind and knowledgeable of what they were helping me with. I am currently renting a 10x10 and the price isn't bad at all ($55 per month plus $11 renters insurance = $65). If they have the $1 for the month thing and you rent at the end of the month, you're pro-rated for that amount and then the $1 rate will be the next month. I'm not the expert but please clarify with them on those types of things. Additiionally, the unit IS climate controlled which is great. That doesn't mean it won't get humid sometimes. They offer things to absorb extra moisture in the event certain items may be effected (i.e guitars, wooden tables, dressers etc.) Lastly, they do call if payment is late BUT they aren't jerks about it (at least they haven't been with me). I had called to verify if payment went through (which it hadn't. Things on my end were funky). Tracey, being aware of it, called me back immediately as she was able to and informed me payment went through. Great customer service Decent prices Climeate Controlled Decent location Would recommend. I hope this helps!

Loved the experience. Tracey was so attentive and open about all of our fees.

The front desk has always been very easy to work with and accommodating to my families needs. Been a renter since 2014!

Awesome service from Tracey

Tracy has been so much help and understanding great service

It's been 3 years now since my first review and I can still recommend the Public Storage on Spectrum Drive. Thank you Tracey! I appreciate all the care you've shown me and my team for all these years! You're the best! I am blown away by the consistent, professional, and courteous service exhibited by the staff! They regularly go above and beyond to meet each customers needs, all the while presenting a warm and friendly demeanor that makes a visit to the office something to look forward too. Thank you! (9-28) My last review was in April, and what i said then still applies now. Even after 5 months, the team at Public Storage remains to be a professional team of extraordinary individuals. As always, thank you for your efforts!

I have been using this facility for about 6 months and always have a great staff experience. Lane was great this week! I wanted to move my stuff into a smaller storage unit and Lane made it easy! I have never had any bad customer service issues at this location. If this review was solely about staff, I would give it 5 stars. I don't access the facility frequently but over the last 6 months, there were 3 visits when the facility had maintenance issues. On two separate visits, one of the elevators was out of service for the weekend. This last visit, the restroom available for after office hours was out of service. Otherwise, I'm happy with this location.

Tracey was super helpful. We were changing units and she took care of us quickly and with a smile! Highly recommend this place.

This place is made better because of Tracey. She really is a very pleasant and a positive attitude and a pleasure to deal with. The facility is very clean and accommodating. I would highly recomend this facility. Earl

The customer service is great and courteous.

Tracey was amazing in helping us find the perfect storage unit today! We were in and out within a reasonable time too!

Tracey is the best at accommodating my storage needs and goes above and beyond. Highly recommend for your storage needs!

Tracy is absolutely incredible. She has bent over backwards for me. I’ve been here for 3 years with 2 full units and I don’t plan on leaving simply because of the amazing service. I just know I wouldn’t get this type of service anywhere else. Need to store some items you can no longer fit into your own personal space? Definitely come here and ask for Tracy. She’ll take real good care of you!

Great location, friendly staff, and they have a wide lane around the building if you need to get a moving truck around to your unit.

I love this property. Great customer service

Tracey was great and so helpful

Love my experience very personal

Tracey is fabulous to work with...thorough, friendly, very helpful! Great check-in experience! Clean, accessible facility, easy check-out, highly recommend them. I also like that you get to keep your locks and keys to reuse another time. If I ever need storage, I’ll be back!

Tracey made dealing with Public Storage, moving in and out, and generally getting along with PS a pleasant experience. She knew her job, cared about and actually remembered her customers, and gave sound advice. We've used this PS facility twice and were very happy.

Tracey at Public Storage was amazing and made my transition from Fort Worth to Austin very easy and helpful!! You’re a rock star, Tracey!!

The facility is nice, and clean- made me feel comfortable having my belongings left here. Tracey, the manager is SO helpful and personable! She made it such an easy and stress-free experience!! If you're unsure of where to store your belongings search no more- this location is the perfect place!!

Tracey was very thorough. She took the time to show me around and made sure I got the best price. Place was clean and easily accessible.

I have had a wonderful experience with this storage facility. Clean and well maintained and such friendly staff, Tracey is the best!! My only complaint would be the billing. It seemed erratic and I would have issues with online access and when I went into the office to ask they said my account was current. Then I ended up having to pay a late fee because I was given incorrect information, so one star off for that.

Tracy is great and the facility is clean.

Had an awesome experience! Yesenia was a great help. She explained everything very well and helped us purchase supplies that we definitely need!

Yesenia was very helpful, friendly and knowledgeable. I came in and she made the process super easy to understand. Great customer service!

The storage facility itself is great, but the ownership and management is abysmal. My bill cycle has been 2nd to 1st every month. I was here for 18 months during a recent move, and they hiked the rent 4 times - from 60, to 65, to 75, to 80 and that was enough for me. Upon moving out on good terms I was met with an obnoxious lady saying I’ll be hit for a full month of rent as I moved out the first day of the month, and there is no pro rating. I called corporate and the district manager pleading my logic of the billing being 2nd-1st and me thinking I timed it perfectly at month end. Regardless, I explained I was a good tenant for 18 months with them and this is a sure tactic to leave a sour taste in their customers’ mouths and make them look elsewhere the next time they need to rent. I put multiple calls to different levels of management and all were as abrasive as the last.I would not recommend this Public Storage or any company wide after having dealt with their terrible customer service and management team. I will now have to dispute the charge with my bank and deal with more stress over this because they wanted to ‘stick it to me.’

What you would expect from a storage facility. Clean and pleasant. I was disappointed when they tried to sell me insurance instead of advising me that my home or renters are insurance might cover my stored belongings. I guess they are always selling but after paying for the required insurance I check with my insurance agent, learned that I was covered and returned for a refund. You also have to buy there lock which was a surprise...not a big deal but wish they were more forthcoming.

Tracey was super friendly and helpful. I had a great experience storing our stuff here. I definitely recommend it!

I have been a long time customer of Public Storage and have used them in several locations across the country. Transparently speaking, all the storage facilities are essentially the same, but one fundamental difference is the staff that works at each location. I’m crafting this review to point out that the staff at this location is absolutely stellar. Tracey, the site property manager in particular, has gone above and beyond to assist me with my needs and requests. Out of all the facilities’ I’ve used over the years, she has by far been the most willing to help and the most pleasant to work with. She helped me with upgrading my units to larger ones, displayed wonderful acumen and knowledge, and is super friendly. Tracey runs a tight ship to ensure that the units and facility are clean, and that the environment is safe where you can store your belongings in confidence. The location offers very adequate parking, loading/unloading areas, bathrooms, water fountains, and is primarily climate controlled. It is also positioned across the street from a fire station that often has EMS and law enforcement onsite so it wards off wannabe thieves. I highly recommend using this facility for your storing needs!

I had goods in storage for about 7 years, as I was in China. At one time lock on my unit was damaged, but the manager took care of things, though it took an hour or so. Tracy helped me on my last day, my close-out day, and was very helpful. My one recommendation is that the company provide email access to individual locations, as calling from overseas, in my case China, is not always easy. All in all, an excellent, well maintained and we'll run location. I highly recommend it.

I have nothing but good things to say about this Public Storage location. I was in a pinch and needed storage fast. They were super friendly and able to accommodate my needs. The facility is very clean, and I feel like I can trust this location to store my belongings. Tracey and Robin are the best and made me feel at home!

Just rented storage today. Very clean and orderly facility. Tracey was excellent in explaining everything to me and on an earlier visit while shopping for storage, Jake was also very helpful. I am very pleased with the total experience so far. Been here 6 months and just renewed for another 6. Can't thank Tracey enough for her help and service. Especially appreciate the clean facility.

Great storage, climate controlled and staff is friendly and helpful!

Tracey thank you for your help ! We had oversized problems for our move - less stress now - thank You

Tracey has made our move and storage needs super easy! The facility is clean safe and secure. Recommend to all!!

Yesenia made my move back to Austin much easier. Super friendly and very helpful. Location is so nice.

Tracey was so helpfull, she gave us all the necessary information and was so kind with us.

Great Service! Very helpful!

Great experience and quality

Really spacious, and Tracey is really nice!

Courteous staff, especially Tracey, and very clean, well-kept facilities. Their seasonal rental deals are very competitive with the market in the area.

Very friendly and helpful service the manager was very helpful and even tracked down a cart for us on our move in day thanks for your helpfulness

Yesenia did a great job. Move in was quick and easy. Thanks!

Yesenia was very helpful and informative! I highly recommend anyone to use this site for storage needs!

The customer service woman was extremely rude. I don't even want to put forward the effort to explain because yall aren't worth it if you hire people that treat people this way. I will never use y'all again.

Always courteous service by the staff here. I lost the keys to my unit and the staff was able to get my lock cut and replaced before Christmas! Thanks again!

12/4/17 - Great location and security features at a price about as low as you could ask for! However thats not enough to make me write a review! I am leaving this because Public Storage is blessed to have such a dedicated and knowledgable employee like Yesenia! She was crucial when I needed to make a reservation over the phone and again when I needed to upgrade to a bigger unit once I got there. 5 stars for Public Storage, 10 stars for Yesenia!

Tracey is so helpful and always so nice great prop manager

I was having timeline issues with my movers...Tracey helped me immensely! She is extremely customer oriented and knowledgeable! Thanks girl!

Great service, very helping and detail explanation of facility, thanks to office executive Yesenia. Keep it up .

Thought about switching facilities and I'm glad I didn't. Tracey helped me get setup with a new unit! She was very friendly and helpful. Some of the best customer service I've experienced! If you are looking for a place to put stuff, the Spectrum location is the one for you! You won't regret it!

Very nice facility and well kept. Tracey, the on sight manager is most helpful. She works with you, making sure you have all the information you need and provides you with updates on storage units that become available to better fit your needs. The on-line services keep you up to date on everything happening regarding billings, balances and overall information. This has been a very enjoyable experience.

How much are the cheapest unit you have and how big ?

The Public Storage on Spectrum is very convenient and clean. Tracey & Yesenia are great staff to work with. We decided to sell a refrigerator that we had in our storage unit and a potential buyer asked if there was a way to plug it in before they purchased it. In a storage unit? Tracey came thru for us with flying colors and said it was absolutely possible. She showed us where we could locate an electric outlet and offered a ladder to reach it. Turned out we sold it to someone else and did not need to plug it in after all but the fact that Tracey was willing to go out of her way to help us is FIVE STAR treatment. We appreciate it :):) We would highly recommend renting here!!!!

Awesome experience with Tracey and Yesenia. Very kind people, super clean facilities ...loved it.

I am delighted with my Public Storage Experience @9420 Spectrum Drive, Austin 78717. It works just like Tracey told me. Allow Tracey to Help You. She is both highly professional and informed. I trust that you will have a an outstanding experience, too. Francis E. Landreaux

Tracey is absolutely amazing! Great customer service, very friendly, very knowledgable, has gone out of her way on a couple different occasions to help me out. Not sure how much she's paid but she deserves a raise :). I have to store items for my business year around, so as long as Tracey is there, Public Storage will always have my business. Thanks Tracey!

It has been a great experience working with Tracey, the Manager, of this facility. Know that you are in good hands! She is professional, courteous, and very caring about her customers. She will go above and beyond to assist you with your storage needs.

I had great service at this unit and Tracey was great and gave us good service.

Tracey made my visit great

Awesome Customer Service. Tracey, the site manager, is wonderful to work with. She is extremely helpful and most importantly knowledgeable about all the units. She is willing to go overboard to ensure your storage selection meets your personal needs. I really enjoyed working with and talking to her - Great PS employee!!!

Went in the store for information and Tracey was very helpful

Horrible prices!! Several rate increase since PS took over. People on-site are great! Unit is good, but not worth what they charge.

Clean facility and friendly employees. Susan is such a nice person. She is very knowledgeable, personable and cares about their customers. She recognizes me by my name every time I walk in there. Definitely recommend using this storage location.

Very professional staff. Good secured location. Clean building and climate control is great. Got online discount which was a plus! Susan the manager does a great job of running the storage facility! I have used storage places before and this is one of the best! I will go back to rent a unit again if the need arises.

I signed up to rent a unit yesterday evening and received a friendly call from Susan almost first thing this morning. She was able to meet with my husband and I today to rent us a unit. She was SO friendly and was really helpful in figuring out what size storage unit we needed and provided lots of other relevant information we didn't even know about. My husband and I both left feeling great about renting a unit at this location and glad that there is a friendly face who wants to know us and is ready to answer any questions we may have!

My New Year resolution this year was to sort through and try to downsize my storage space i've had for more than 10 years--NOT FUN. Susan and Dawn at public storage offered me several options on how best to achieve my goal and save me the most money. They were extremely patient and very helpful. I'm really grateful for the help they provided. I highly recommend this public storage if you are looking for excellent customer service look no further!

Reserved a unit online two days ago, came in yesterday 12/29/2016 to take a look and complete the reservation. Really fast and easy to get done. I even received a courtesy call to confirm my reservation almost right after I submitted. Susan and Ahad were really friendly. Susan helped me check the storage unit and made sure I got the perfect amount of room and best deal possible. Best experience ever!

It has indoor climate control. You can use their carts and it even has an elevator!! Super easy to help our friend unload his stuff.

I've had nothing but pleasant experiences with the staff at this location. Susan, the property manager, is very committed to providing a quality rental experience. The one issue I had [which was the result of a non-regular employee taking over while the Property Manager was out] was dealt with professionally and swiftly and to me complete satisfaction.

UPDATE Just finished our time with Public Storage. Our situation changed so we were able to eliminate the need for offsite storage units. Susan went out of her way to help us as we transitioned from 2 storage units to one and then none. Renting storage space is not our favorite thing to do but Susan helped us make the most of the money we spent. (5 months ago) We are using storage space at Public Storage while we are transitioning to a new home. Susan has been very helpful during the process of reserving the first unit and now the second unit. Her explanation and transparency in the pricing and availability of various sizes of units has been splendid. Thanks to her for helping us during our transition!!

I have rented a space here for several years. I upgraded to a larger unit a few day ago and Susan helped me with the change over. Everyone thinks customer service is dead now a days. Well not here at Public Storage. Susan was so nice and helpful. If you are looking for storage please come to this Public Storage location and see how customer service should be.

Convenient location. Very polite and accommodating sales person. Did not care for the up-selling tactics but I was prepared for the barrage.

Susan was great! Great place.

They are amazing

Awesome Service! Ahad was awesome! Thanks Ahad and Susan for a great experience.

Susan and Ahad are great!!! They will take the time to listen to your needs and find the perfect unit for you. Prices are great and the facility is super clean.

Susan and Ahad offered great service and were awesome to deal with. I didn't expect happy people in a Public Storage Business but them two were very impressive in their help and assistance on short notice. I'm not one to do reviews but I feel they deserve credit for what they offer. I would recommend them to anybody looking for storage space!

Susan was fantastic to work with at Public Storage. She shopped around other locations to get me the best possible rate and storage facility size for my needs. I actually needed a smaller unit than I thought! Even though I did not end up using her location, she still spent time to make sure I got exactly what I needed. Great customer service! Highly recommend.

I moved to Austin almost 3 years ago and needed storage (moved from a 3 bedroom home to a shared 1 bedroom apartment with a relative). Once I was able to move to my own place, the employees at this facility made it easy for me to downside to a smaller unit (literally was able to move to a unit right across from my original). The staff (especially Susan) has been most helpful in all ways during the time I was in need of storage. Susan and the other employees at the facility have been great. Additionally, the facility is a well maintained climate controlled building.

Ms. Susan is the GEM of Public Storage!!! I have used many storage facilities and have dealt with numerous managers, and not one of them compares to the customer service that is always provided by her. Susan is just as professional and courteous today, as she was 1 year ago when we started renting our unit. She's quick to respond to any issues that we have had, and always has a smile on her face. The property is always well maintained, including being a pest free environment. This location also provides climate controlled storage units, and are very secure. The use of the flat beds are a wonderful addition to aid in moving items from our vehicle up to our unit. And the use of the elevator made moving in a breeze as well! I'd recommend this location to any and everyone who are in search of a storage facility! If you're looking for great rates, climate controlled and a secure location with a WONDERFUL office manager then this is the location you should visit. If I were able to give this more than 5 stars I would have done so, and the additional stars would all be contributed to Susan who makes this place what it is!

Had a really great experience here. The rates were okay but the facility is clean and you can feel safe leaving your things there. Susan, the property manager is the nicest lady in the world. I felt very comfortable leaving my belongings with her. She was very helpful coordinating both our move in to the unit and the move out. I'm really glad we decided to rent here.

Susan at this location is outstanding!!! She is always looking out for the best interest of her customers. We rented two storage units about a month ago. We just went back to clean one out and she remembered our names and unit numbers! Amazing! She even gave us many tips for saving money. :) Thank you Susan!!!

Not only is the facility clean, organized and convenient, Susan made it so easy to sign up and understand everything to make this the perfect storage facility! This is actually my second time with them and I'm glad she was still there to walk me through. Great place!

Susan was extremely nice and helpful to an otherwise stressful situation (moving). The place is clean, affordable, and the customer service provided is top notch. Would recommend to all

I am so glad to find this Public Storage facility! It is clean, presents well and offered a great cost savings over other options I looked at. With the manager Susan's expert assistance, I saw and signed up for services in a very quickly and painlessly. Her excellent service made for an excellent renting experience!

Everything was very efficient and clean, Susan was a great help getting situated. The property is conveniently located near 620/45 & 183 for easy access.

Our son had a truck stored at this location for over a year. I recently flew down to Austin (from Anchorage, Alaska) to get the truck and sell it. The facility is very spacious, clean, and well maintained. What was most impressive was the friendliness and professionalism of the on-site manager named Susan. I ended up having to wait for 4 hours on a wrecker before moving the truck. Susan let me sit in the air conditioned office and we had some great conversation on many entertaining topics. What could have been a seemingly eternal wait in 90 degree temperatures became a much shorter time in the cool indoors. Thanks to Susan, time went by quickly and was most pleasant. Oh, by the way, she had several customers come in and out along with a hand full of phone calls. Susan handled all with patient but "to the point" answers and directions. She really runs that business with a ton of knowledge and care for other peoples' needs. Thanks, Susan

Rakeem gave me a great deal and was very helpful. Place is clean and we'll maintained.

Susan was so helpful! Knowledgable and friendly. She has made my sisters move from California a much easier experience for us all. The location is great and easy to get in and out of. Very clean and would recommend this PS to anyone looking for a safe and clean location with a friendly staff!

I personally loved it. Susan was very helpful and store nice. She explained everything with clarity and went the extra mile to get me what i needed. I would give this store ten stars if i could.

Susan was so incredibly helpful. She helped me find exactly what I needed for what I had and kept me inside my budget and she has continued to be very helpful and courteous everytime I am at the location. Thank you so much Susan!

We are a long time customer of Public Storage Austin Texas and have been very satisfied with the quality of the facilities and the service. We recently added a space in Cedar Park and were very well served by Susan and Tracy at the Spectrum location. Over some 20 years, the contract process has become increasingly detailed and this requires careful detail by the manager. From the reservation process through contract and billing setup, Susan and Tracy have been thoughtful and professional.

Amazing customer service from Susan and Tracy. We needed large storage accommodations quickly and they were kind, caring, professional and understanding. I recommend this facility for sure!

My first impression of this Public Storage location was that it was clean, well maintained, and safe. I felt completely comfortable when talking with Susan as she showed me around the building. She efficiently explained the entire process and helped me get the paperwork signed, keys to the lock, and products that I needed for moving in less than 20 minutes. The entire building was spotless and has maps to show the layout of every floor so that you can easily find your unit. She assessed the furniture and amount of items I would be bringing in and gave me the best options for the size of unit I would need. She also made sure that I got the best rate for the promos that they were offering. If you need to get ahold of them, leave a message if they don't answer. Susan explained that her policy is that they work with the customers that are in the office and then immediately call people back. She wants to make sure that everyone has the best face-to-face experience possible. When I left a message, she called me back within 10 minutes. I received fantastic service there and I'm looking forward to storing my stuff with their top notch property.

Susan is the best, most efficient person I have had the pleasure of seeing in action, finding the best size storage to fit my daughters needs. First impression is a VERY clean, organized office and Susans professionalism put us at ease. Thank you!

Susan was very helpful, she treated my mom and I like family. Very clean. Easy and very smooth process.

Susan was an absolute joy to work with. Not only is she a true professional, her compassion for customers and their specific life-situations truly makes her one of kind. Every time I visit the facility, I look forward to her good nature and friendly disposition. Susan is to be commended for an outstanding experience!

I had a great storage experience. Susan was a great help at figuring out just what size storage I needed. Fast, friendly and very knowledgeable about storage needs. A++++++

Susan was very thorough and informative during the site tour. The entire place is clean and secure. I am happy to utilize this location for my storage needs.

Susan is who helped us. She was very helpful, and worked with us to get us the right storage space for our needs (Relocated for work. Just need storage until we can move into a larger place.) Relatively inexpensive as well. Thanks, Susan!

This facility is clean and safe, and pricing is fair for what you get. We had a climate-controlled unit for a year after we sold our home, and would definitely go to them again with offsite storage needs.

Tracey did an excellent job showing the right storage space to meet our needs. Location is awesome!

Susan was a great help to us. We needed a lager storage space and at first she did not have one available, later she called me and said she had a cancelation and wanted to know if we still wanted it and yes we did. Susan really went out of her way to help in many ways. Service should always be like that everywhere.

Susan was extremely helpful in my efforts to move from one unit to another.

I really appreciated the cleanness and organization of the installations. I must highlight Susan’s professionalism. She spent a good deal of time —and attention— showing me the spaces available and patiently explaining all the items and topics of the contract. C. Machado

Moved in to the unit several weeks ago and have had a great experience so far. Susan takes the time to explain the options, and when I first leased the unit I arrived only a few minutes before closing time but was still given a complete tour of the property and was shown several open unit options

Susan was very helpful and went above and beyond in getting the contract closed. I was running late to arrive before closing and actually met me on her way home so I could close and have access after hours to ensure I had my haul returned in time to avoid a late fee. Hard to have this level of service in this day and age. Thanks Susan!

Excellent service by Susan! The facility is well maintained, clean, and secure. I have used this Public Storage twice now and it is the best storage I've been to.

Susan was helpful in helping me relocate to Austin and ensuring I had exactly what I needed, when I needed it. She went above and beyond in meeting my needs. and ensuring my transaction was smooth and easy.

Susan is the Best in customer satisfaction and service.

This facility is awesome! Clean, secure and staff is extremely helpful! Susan takes great care of customers. Thank you!

Excellent customer service and security. Susan will go the extra mile to make sure your items are safe. She will find you the best rate in town, even if its not at this location.

Susan, the manager, is an excellent company representative. She interviewed us to understand what our specific needs might be, and how she could best satisfy our unique storage needs. She is very knowledgeable about the full range of storage options we could chose from. She helped us understand what would work best for our needs for space, and schedule. Susan is a very customer minded person and made us feel like we were making our own storage choice, and that our satisfaction was most important to her. Susan is a very valuable employee for your company. She does the right things for the customer, and makes it look easy. Thanks Susan . We appreciated your help. ... Don and Fran Fox

Susan was very helpful and provided me all the info and walk thru info needed. I signed up and paid immediately. I have moved in, and it is working well. Thanks Dennis

Susan did a great job providing me with all the necessary information I needed to make an informed decision. No hidden surprises. She was courteous and I'm very pleased with my experience today. She provided great customer service and I felt reassured when I left the store that I made the right decision.

Erika was very helpful. The size I originally requested was to small. I upgraded and kept the same discount ☺

I came into this Public Storage office because I was having difficulty getting to my account online. This was in Round Rock Texas, and my storage unit is in Detroit area. Erika was welcoming and wonderfully positive in working through the issue on the PS side of things with me, even cheerfully patient as my laptop was taking a lot of time to get through things on internet to check that all was fixed and updated. Appreciated the experience, as I have with my encounters with Public Storage employees in past.

Susan, the property manager is terrific very informative. Looks after the best interest and bang for the buck for the tenant, while still upholding the utmost of professionalism for the company. A nice clean location. The only downfall I found is the smaller sized elevators if you have storage on the 2nd or 3rd floors. Makes it difficult to move larger sized items upstairs, and it limits you to only one load at a time upstairs. You can move two carts in the elevator at one time, if everything fits perfectly on the cart and doesn't overhang. Add a few hours to your move if you're upstairs. Other than that, you can't beat the price or the service. I moved to this location and am saving $150/month for the same size unit elsewhere. Reserve your unit online for the discount rate.

Susan was great to work with; friendly and efficient. She kept me up to date on my storage unit. I found her to be very proactive. Unit itself was clean and ready to use; on-site dollies very helpful. Great experience, will use them again.

Just rented a unit with Susan. She was wonderful, professional and made the process easy and quick. Couldn't ask for more!

Clean, safe and conveniently located. Great customer service!

Fast, friendly and professional. This facility is very clean, easy to access and move in was a breeze. Highly recommended!

Customer Service is great. Susan is so hands on and really cares about the customers. I was surprised when I went to the office to asked a question and she remembered my name and who I was after not seeing each other for weeks. If you want great service and good priced storage go see Susan at this location.

Great service and very secure location. Susan was extremely helpful and professional!

The customer service you will receive at this Public Storage location is 5 star! Susan is amazing! She is one of the friendliest ladies if have met in a long time! Susan is so helpful and knowledgeable, I'm so happy I picked this location just based on that! The place is ALWAYS CLEAN, the lights always work and Susan always has a smile and a great story to share with you! If you are looking for a place to store your belongings, this is the location to choose, you will be happy, well taken care of and might even gain a new friend! Thanks to Susan and Public Storage for an easy transition into moving my belongings into your nice, safe and friendly location!

One Word...SUSAN!! Unlike the person we spoke to & told us what size unit we needed on the 800 number, Susan knew we didn't get a big enough unit & showed us one that was exactly the size we needed and it was cheaper!! She gave us wonderful suggestions and explained everything so well. She was all about making our stay at Public Storage the best ever!!

My Husband and I had an amazing experience at this location! :) Susan was super nice and helpful! Always wanting the best for her customers! Couldnt ask for me!

Booked my unit online having no real idea how far away it was from my location in South Austin (sure i could read google maps; but for some reason it still seemed relatively 'commutable'... Boy was i WRONG!).... I had a hell of a time tryin to get to and from this location in the suburbs up north. And it was virtually impossible to do via public transit.... I rode a bus for over 3 hours and walked along a non-sidewalk path down the road to this facility for a minimum of 45 mins before arriving at the unit. In any event though, the staff was amazing. Great customer service over the phone and in person, especially from the lovely Ms. Susan who was always very gracious and helpful. I got a good deal on a very sizable unit that i only needed short term (so the inconveniences I did experience weren't endured for too long). End point: if i had a car I would totally still go back to this specific facility over any of the other public storage locations throughout Austin. (I ended up dealing with other units and other property managers during my stint relocating to this city, and still none were on par with the level of helpfulness I got from here).

Susan in the office is Amazing!!! She went out of her way to help my Grandma and I. I appreciated her professionalism, kindness, & help!

I am a fan of Public Storage because of a single employee, Susan. My storage is at another Public Storage location, but I pay my bill at Susan's Location so we can do our monthly update. It has been a pleasure getting to know her and working with her as well. Keep up the good work and I'll see you next month!

The Public Storage on Spectrum is many things: safe, clean, a bargain, and air conditioned! We used this location because it was the best choice for our money and to keep our things safe. Susan has got to be one of the friendliest and most knowledgeable employees in this company. We will definitely use this facility again. It was a great experience that was worry free!

Susan was so helpful and professional, and she worked hard to get me into the storage unit that was right for me.

I am rented a storage unit at the Spectrum Dr. Location. Susan was great to work with and very friendly! I would recommend Public Storage based on my experience.... Thanks, Susan!!

Even though we needed storage for only a few months between home moves, Susan treated us professionally and with the same level of consideration and friendliness as if we were long-term customers. (We will be return customers whenever the need arises). This is a very clean and well-maintained facility! Many thanks Susan!

We were greeted by a smiling Susan, who was very courteous, helpful, and informative of the entire process of rental of a space. I highly recommend this location for anyone who wants a very nice, secure facility with awesome employees!

My experience was very good. The information provided online before getting there was on point and once we got there the people were very friendly and helpful to make sure we were getting the correct size unit and allowed us to look at the unit prior to signing any paperwork or paying any money. thank you so much for all of your help with my move

Susan was wonderful, and a huge help. The place is kept clean and temp controlled. We would definitely get a unit here again.

I highly recommend the public storage on spectrum. I can say enough about the customer service I received while only needing a unit for a few weeks. The call center was great and kept me from renting a unit that was too large for my needs, thus saving me quite a bit of money. Susan and her staff (I met Amy for the first time today and she was awesome) are wonderful. I can't say enough about these ladies. They truly are great at what they do and really appreciate their customers.

Great service checking in.thanks Susan

My experience with this Public Storage on Spectrum Dr has been absolutely wonderful!! I have gotten so much help and everyone is so lovely. I moved from Florida to Texas and Susan was helping me all month to make sure I got the best rates and deals they had for when I came over. The units are clean and the place seems to be very professional. I would recommend this location to anyone and everyone!! :) Im very happy with my decision to put my belongings there.

Moving in stressful however we've been able to count on Susan and Tracey to help with our storage needs as we have grown from one unit to three. They are always personable and always looking to help us get the best deal possible. We are in there often and always greeted by name. We could not be happier with this location and their outstanding customer service! Dana H.

I called Public Storage on behalf of my boss, trying to find a large, climate-controlled unit (these seem to be in short supply!). They had one, and were able to hold it until he could get out there and look at it, and then made sure he got the best price possible on it. Susan was very friendly and efficient and easy to work with. Even if I had to leave a message, I always got a call back very quickly, which I really appreciated. Would definitely recommend this Public Storage location.

Awesome service! Susan was extremely helpful! Highly recommended

Unbelievably great customer service and a great location! Susan was absolutely the best about helping us to learn about getting started with a storage rental. She made our visit a real pleasure and we walked away with answers to every one of our questions. The facility was very clean, organized, and looked to be in excellent repair! Highly recommended.

We have been customers for 6 years now. It is close to our business (Shipley Do-Nuts) so it is very convenient & the employees here are welcome to help you any way possible. Susan is always a joy to talk to & they keep the property clean & in good shape.

Susan, the manager at this location, is wonderful. The facility is clean and there are plenty of carts available to unload your items on. Good location to store your belongings!!!!

Super fast to rent a unit and the people were amazing to talk to and a big help on finding the right size for our family

The day I'd decided to finally get storage, I went to three other stores before I came to Public Storage. When I came into the office Susan not only had the available size in climate control I needed but she offered to let me see the two unit sizes I was caught between. She was super welcoming and informative. She helped me make a plan for the things I needed to store and helped me make the best decision--size and money-wise. She waited patiently while I called my significant other to make arrangements and explained all the available deals to me. I ended up paying for my rent through the end of Feb and March but STILL paid less than I would have at the other storage stores. It's probably the best customer service experience I've ever had and I hope Public Storage knows the kind of asset they have in Susan.

The best customer service I have seen from anyone in a long time very impressed! Its a great locations and great price! Thanks Susan for all of your help!

Friendly service! Tracey was great about showing us everything and helping us find unit we wanted

Awesome service great, facility and location and price. Susan made the process ver y simple and always very helpful. i will definatelly recomend public storage and this location

Great Experience. Worked with Susan starting a couple days before the move and she ensured it could not have gone smoother. Add in that this Public Storage location is around the corner from us and it makes perfect.

I want to thank the wonderful staff at Public Storage 25790 @ 9420 Spectrum Dr. They were very helpful with all my needs and went above and beyond to assist.

I was using this facility before it was taken over by Public Storage and was apprehensive about a large corporation taking over. My fears were groundless. They fixed the place up, so that now it is even better than it was before (and I liked it then). The service is wonderful. Especially, a woman by the name of Susan. She has been so nice and helpful. On two separate occasions, I arrived at the office just as she was locking up (in one case, she had already locked up) and she not only treated me with great respect, but she showed the patience of a saint at a time that I am sure she would much rather be heading out the door. It's safe, secure, clean and the service is great. You can't ask for more.

I give this place and Susan a huge thumbs up. I had to travel and got behind a couple times with my bill. Susan was a huge help to me and its because of her I kept my stuff in the storage locker until I get ready to move. I cant get over how great her customer service is. This review probably sounds like she paid me, or we know each other. I've seen first hand Susan treat other customers exactly how she treats me. Yes the location is great, but its the customer service given by Susan that keeps people coming back.

Susan has been great. She helped up get an additional unit close to our original unit. She helped us with suggestions on moving our TVS and helping us with a very easy check in and out. This storage unit is very clean!!!

Excellent service, easy access, and the most friendly staff. They are always most professional with anything you may need or questions you may have. I have never once felt as if my belongings where unsafe nor hard to get to as, the fire department is directly across the street! Big plus with also cameras on sight and gates around the building. You can definitely count on this place to have you covered. When I have to contact the front office, they are always very nice, they make it feel as if each customer is a personal relationship! Which these days, in business, this seems to be harder to find. Best of all they are located right near the 45toll road and Parmer, which makes for easy access to any direction. I recommend public storage, off spectrum dr. to anyone! As well, say thank you for the continued excellent quality upkeep and helpful, kind, and friendly staff!

very friendly and professional.always call to remind me about my bill. Susan is very polite and just great to deal with.

I went in to update my autopay credit card information and completed the process efficiently. Later that afternoon Susan called to propose I switch out my two 5x10 units for 1 10x10 unit at a considerable savings to me. She offered to reserve the space right across from my current units and facilitated the change very smoothly. I appreciated the extra thoughtfulness and consideration she took to save me money. As I worked on moving my goods, she was also kind to offer me a bottle of water. I'm very impressed with the professionalism as well as the courtesy and thoughtfulness of Susan as well as the cleanliness and well-kept facility.

Excellent! Susan went above and beyond in helping find the storage I need! Outstanding customer service!!!

Susan is awesome. she always knows who I am and puts effort into calling and reminding me if payment is late so I don't get late fees. She's goes the extra mile.

I was in and out in approximately 30 minutes renting a new unit. Angela was very helpful and efficient at getting my paperwork done and helping me pick out a good package to start boxing up my apartment for storage purposes. If you live around here I would definitely recommend using the Public Storage on Spectrum Drive for your storage unit.

Excellent service! Susan & Angela stayed late and helped me. Great service.

Angela & Susan are absolutely phenomenal!! They are so personable and made me feel right at home!! They ensured I got the best service & storage for me! They truly lifted my spirits & made my day!! So thankful for people like them!!

Went in today to get some rates and unfortunately they didn't have what I am looking for available at this time since I am needing drive-up storage for a truck and landscaping tools. Angela was very friendly and willing to assist me in looking at other nearby Public Storage locations and informed me of availability and pricing. Angela's level of professionalism and the convenience of this location are the two factors that will bring me back here once something becomes available that will accommodate me.

I highly recommend this Public Storage location. The location is great. It is secure & very well maintained. I especially like that most of the storage rooms are temperature controlled. This helped preserve all of my furniture & belongings. I never had a single problem in the 8 months I leased my storage. Susan & the staff are so awesome! They're super friendly & there to help you. You are crazy not to lease your storage at this location!

great service.

The facility is very nice and clean and angela was very helpful and knowledgable.

Good facility with friendly service. Susan is always cheerful and goes the extra mile to make things easier on patrons.

Angela is very professional and provided me with an excellent service. Thank you Angela!

While I was in Maryland & needing to get storage for my things in my apartment in Round rock, Texas Susan & Angela were extremely helpful & provided great information in helping me decide what size unit I would need. I went today and Angela & Susan were very professional & a delight. The service was excellent & the process was quick & convenient. Thanks to them & Public Storage

I went to Public Storage on Spectrum Dr. today to look at a couple of units. I was greeted by Susan who was very friendly, courteous, and helped me determine what size unit I really needed. This facility is a perfect location for me, reasonable, and very clean and neat. The two things that brought me to this particular location was convenience and the other 5 star ratings given to this Public Storage as well as to Susan. You really must give this place a try if you are in need of extra storage. They have many different sizes from which to choose.

Wish I could give 10 stars! I had a great experience today renting a space at this location. Susan was very helpful and friendly. She asked the proper questions to help identifying the right space I would need, showed me 2 options, on the first and on the second floor and explained the details of the contract and payment.

Susan is great!!

I like that it's right down the street from where I live. It's always clean and nice and cool inside. Everyone I've ever dealt with has always been very professional and courteous. Just met Susan for the first time and she's really nice. If you need to store some things, I highly recommend this location.

Susan, Tracey and Angela are so super helpful even when you forget to stop by and pay. (They called me to remind me soon enough that I didn't have a late charge) Even though we only had a space with them for six weeks while we moved from one house to another, they knew us when they saw us. This is a good quality in a storage staff because they know who is supposed to be there and who isn't. The facility is clean and kept very cool. I felt safe there even though the facility is enclosed and a series of hallways with large garage doors. I didn't see any evidence of bugs, dirt, or even dust. This is a great place to keep your stuff when you need extra space to help transition. Hopefully, I won't need it again because I hope I never have to move again, but if I do, I will use them again.

Susan was extremely helpful. She answered all of my questions and helped me rent the right storage unit for me. The rental process was quick and efficient. I highly recommend this Public Storage. Angela and Tracey also work there.

Thank you Angela, Susan and Tracy very much for your help, such an easy experience moving out of one of my storage rooms. Still have one storage room left, so I will get see you all again. You are very professional and like those welcoming smiles.

Great Place to use for storage, Susan and Angela are always friendly and eager to answer any questions I may have. Great prices & friendly staff, Its a blessing to get both.

I had deadline to move out the house and was looking for the storage space to fit my 4 bed rooms' stuffs and without idea what I need until I have talk to Susan and Angela both were so nice to me and try to help me as much as they could, both of them were preforming a wonderful customer service. This is a 5 stars place to be recommended.

Angela has been very courteous and helpful!

the folks at the Public Storage , Spectrum Dr. location were very helpful with our storage needs. Angela was always there to help and assist, even if it was a smile and a "hello". Great job!

This is the most professionally run storage in all of Austin. Climate control is spot on. Always clean and smells fresh, unlike most other storage facilities. I would highly recommend this well run business. Susan runs a tight ship and her staff are the best. Keep up the good work. David Parker

Susan and Tracy were awesome at setting me up in a storage unit for the first time. This place is pretty new so everything is clean and the AC is pumping great for my climate controlled space (don't want all my candles to melt!). I got in during Memorial Day weekend (a lovely coincidence) so I got a great deal on the rental rate, but I have a feeling public storage has good promotions going on pretty often.