Public Storage Self-Storage Units at 7822 E Brainerd Road, Chattanooga, TN

All staff has been super helpful, especially Amy!

Brooklyn did an amazing job assisting us! He attitude and professionalism really shined! Terrific employee!

Excellent service helpful to everyone

I would like to thank Craig Martin. For going above and beyond renting my storage unit and very helpful. Very friendly and professional. Thank you for all the help and security of my belongings.

Kim was amazingly helpful and very friendly. It always makes things go smoother with someone like her who has excellent customer service.

Great service, very nice people, especially that Ginger. Lol

Craig was very nice and helpful getting the best deal for my storage needs

Kim is amazing. She gave me good info when inquiring.

Kim walked me through the process of getting a storage unit since I was interested. She answered every question I had and she was very sweet.

Kim is great!

KIM IS AWESOME!!! We enjoyed our experience very much!! Thank you!

such an amazing service!

Kim was awesome to speak to. She answered every question I have.

I’m giving Kimberly Womack ten star because of her being nice she helped get me to download the App

Friendly helpful made everything pleasant as possible this lady knows how to make you feel gald you came their

The property manager Kim is absolutely amazing she needs more then 5 stars

Kim is is very competent and professional. Excellent service 5 STAR RATING. The best,

Miss Kim was absolutely amazing! She helped me all the way from buying boxes to renting a storage unit, extremely friendly and professional, never seen a storage unit being that good!

April was helpful and quick to get us set up!

Very helpful (:

Kim was a delight to work with

The property manager, Miss Kim always goes above and beyond for her customers she’s sweet and we all just love her to death. She keeps her property clean always if she sees us out on property and ask if there’s anything she can do for us and everything you have a very special woman working for you guys this

Miss Kim is the most amazing property manager. She is always pleasant to speak with and if we have any questions or concerns or need help she is always willing to find a solution and go above and beyond to help us. She is a fantastic asset to your company. 🙂

Kim is amazing. Great customer service!

Kim was amazing to work with. She could answer all the questions we had. The space looks great and the facility is very clean.

Kim was very helpful, and answered all of my questions very professional!

Kim is wonderful to deal with she knows her job well, very professional , she takes the time to answer all questions!

Well Mrs Kim was amazing she has helped me with renting 4 units she’s absolutely the best with customer service I’ve ever had if I could give her10 stars I would you have such an Angel working for this company she’s is absolutely incredible and sweet

Easy and quick. Great customer service.

Miss Kim at 7822 East Brainerd location DEFINITELY took care of us! She made sure we fully understood our best options, answered all our questions and was very kind throughout. Great customer service and we're very happy with our new unit!

Kim Was Phenomenal. The Location Is Clean & Friendly.

We had a great experience today at the Public Storage on East Brainerd Rd. The office, the property, the storage space were spotless. There seems to be good security and they make it very easy to pay the bill through the app. It’s a plus they they are month to month and they don’t lock you into a contract. We are quite happy so far.

Kim is always very persistence to help she is one of a kind Sweet heart

Craig was a great help and very knowledgeable!

Kim was amazing it was a great experience.

Kim us a friendly person and a great smile. Made me feel at home.She is an amazing woman always there to answer any questions I may have she needs 20 stars

Kim was excellent and very informative

Best storage experience i have ever had!! Kim the wonderful lady who works there is absolutely wonderful. Great customer sevice and very helpful. I would definitely recommend this Public Storage to everyone!!

Kim is such a wonderful and sweet women. She was very helpful when it came to renting my storage unit. I would recommend anyone who needs to rent a storage to go to Mrs Kim's and get one.

Kim is the women to see so professional and courteous. I really appreciate her. Thankyou

Rebecca is amazing great customer service

Kim the property manager is amazing. She’s been very helpful in making sure I get the best service in regards to my storage needs.

The process of renting this unit was so simple and quick. I've rented many storage units in the past, so believe me when I tell you this was an absolute breeze. Kim was so cheery and helpful, even with a boot on her foot! If you want an easy place to rent, this is the place.

I really needed help find a place for my couch temporarily and when I called Kim answered and she had all the answers I needed!

Kim Womack is such an amazing person so helping and kind

Craig the property manager on duty was great! He helped me with pricing, and reached hand over foot to accommodate for my needs

Great experience friendly staff great service thanks guys

Ms Kim was great; very friendly and very helpful.

Kim is a blessing to say the least<3

Mrs Kim was helpful cause I needed help getting into the hallway to my unit she's was awesome

Kim was the best I loved talking to her and she was very professional

Kim is awesome, very professional.

Kim was amazing. She is always willing to help no matter what. Goes above and beyond all the time! Highly recommend this place because of her!!

Mrs.Kim was absolutely perfect! She helped me so much and was so accomidating! 10 out of 10 recommended

Ms Kim was so helpful! I needed help figuring some things out and she was so kind and patient with helping me solve my little issue!

Sheri was very nice and helped me with everything I had questions about!

Kim was very helpful and informative.

Took care of my every needs great location and the manager Kim was amazing always very polite and helpful.

I called around today looking for somewhere to store my furniture when I get to town as my new house will not be ready for another month or so. I must say, after calling a few other (less friendly) places, I was delighted to speak to Ms. Kim. Her friendly and polite attitude made me feel very welcome and confident in the security of their facility. I am looking forward to calling Chattanooga home very soon!

Craig was absolutely wonderful and so helpful! Highly recommend!

Kim was very sweet and explained everything in a good manner. I also didn’t know how to use my lock and she had no problem helping. She’s awesome

The property manager Kim has been amazing with me and I love her to death

When I called the facility I spoke with Ms. Kim. She was very friendly and left an impression on me. Her service was outstanding. She went over everything with me. I had an amazing esperience.

I just made a reservation online and the property manager, Kim, was extremely helpful, and friendly throughout the process. Thank you, Kim!

Kim was great. Very helpful. Thank you

Awesome service . Kim is an awesome person very friendly and respectful.

Service was awesome Kim is amazing took her time walked me thru everything she’s such an amazing woman will recommend

Came in to inquire about possibly renting from this facility and was meant by Kim. She was very professional and nice. She was able to explain everything in detail that I needed to know. Will be using this company in the near future

Crooks. I rented a unit and agreed to $45 a month, couple months later they raise the rate, couple months later they raise the rate again. Now they are charging me $89 a month. That is too much so im a few days late, its not enuff that im paying $20 late fee now they are hatassing me saying they are gonna auction my stuff off. They are terrible people to do business with and if you ask me...crooks.

Kim was exceptional and answered all of our questions!

Kim was so nice and helpful!

Omg I cannot even start with how great Ms. Kim has been, every since I decided to do business with Public Storage she has always went above and beyond. I am so very thankful for this lovely soul may God continue to bless her.

They have a wonderful property manager, Kim! She is always so willing to help with a smile on her face. She is appreciated!

The renting process was quick and easy. The lady at the front desk (Ms. Kim) was amazing, I got there just before they were about to close, she didn’t rush the tour and took her time answering every question.

Kim was excellent!!

Kim was kind and helpful!

I came into the office yesterday was greeted by the PM Kim she was nice sweet I’m a returning customer she showed me the unit went over everything great with me I think she’s amazing

Kim was great

Kim was awesome. Very helpful and nice

Kim was absolutely wonderful! She helped me with everything I needed and she was so patient and had the best, most kind attitude.

Kim was such a great help and so kind! Dad and I were unsure of getting a storage through Public Storage but Kim's great attitude and helpfulness convinced us to rent a space! Looking forward to seeing her sweet face :) Definitely recommend coming here.

I was very pleased with my visit on Saturday. It slipped my mind to make a review as she so kindly asked so I’m doing so today. Kim made sure I had everything I needed and answered every question I had very well. She sold me some stuff to go along with my profession as a makeup artist. Outstanding employee.

Kim the property manager was so kind and super helpful throughout the entire experience!!

This was my first time doing online auction. If it wasnt for Kim i would have never seen it thru. She was so KIND & PATIENT & helped me every step of the way. We need more like her in this world. Thank you

Very helpful stayed on the phone with me till I figured out a payment method very nice and understanding glad I chose this place.and didn't get irritated after me calling 10 times ! Thanks Rebecca your awesome ! !😊 👍 I Recommend this place 100%

Rebecca was very helpful!

Storage units

I I delivered the supplies to the public storage at 7822 E. Brainerd Rd. the property manager Kim went both and beyond to help me and I want to thank her

I want to say an enormous thank you to the property manager Kim & her co-worker Karen. These ladies helped me in the pouring rain to move my stuff out my uhaul into my storage up until way after closing hours because I had no help. They would not even allow me to tip them. I have been meaning to write this review but I was so very busy and I didnt wanna rush it. I just wanna say thank you very very much ladies. P.S: Kim was sooooooo pleasant & helpful in helping me to get set-up with my storage initially. She is a total beast when it comes to this customer service business!. I just noticed all these great reviews on her & they are so accurate. She seem to put no effort into being amazing, it just flows naturally...she must be an earth angel. May God continue to bless you tremendously & may everyone continue to see you for the huge heart & beautiful spirit you embody. More prosperity & blessings always.

Thank you for always going above and beyond for your customers!

Always treated with respect and courtesy

She is very friendly and professional at the same time. Wonderful to do business with

Kim was great. The unit she thought my boat would fit in had a door opening which was too narrow. She found a spot at another facility. It was outdoor, instead of indoor, but it was all that was available, and was a suitable resolution to store my boat as a stop gap until I could get it to my new home.

Rebecca and Kim were excellent in helping us in what we needed. They both were very knowledgeable and friendly.

None

Kimberly helped me with all my questions she knows her job

If you are in need of a storage building I highly recommend the Public Storage in East Brainerd. The staff (Kim & Rebecca) went out of their way to make sure I had the exact storage space I needed for my property. Moving is stressful enough and having a great experience with Public Storage really helped.

Mrs Kim was amazing with me she got me a unit at polymer drive for a good deal she actually needs 10 stars will recommend

Kim was very frindley and great to work with.

I am very impressed with the customer service provided by the manager, Kim! She happened to be at the busiest time of renting and maintained her warmth while moving with speed through the processes. I watched her work through 3 transactions while giving recognition to me and others who were waiting. She went beyond her duty when realizing she could not get me a spot on her property for my RV. She called a nearby Public Storage, talked with that manager and got me a spot. Then proceeded to take me through the rental process for that place. Amazing work! I anticipate working with these two managers for a long time.

Kim, manager is a awesome employee, outstanding, leadership, professionalism.

Disappointed with our initial location on Brainerd. We had reserved a unit in advance but upon arrival we were told that the unit was no longer available and there were no others like it. We were referred to this location where we met Kim, the property manager. Kim was wonderful to work with. You can tell she really takes pride in her job.

Excellent service

Kim has been a huge help. Great property manager, kind and patient with all my questions.

Amazing customer service above and beyond

Kim was very helpful

Sheri is a very sweet lady. Helped me out with anything I needed help with. Hope you get a chance to meet her.

Kim the property manager was outstanding she answered all my questions and helped me out with my unit she was very friendly I would recommend her and public storage to my friends

We were given a rate of $32. 6 months later they jump our rate up by 25% and didn't tell us. We called and the woman said she would call us back but did not. Total bait and switch on the pricing there! Be warned.

The property manager KIM was very helpful and helped me to decide on which storage unit I needed she sold me 2 items which I needed..kim has a great personality and attitude......

Kim is extremely nice person to help me to decide on which type of unit I need to store my furniture in she knows her job really well and the place is well known maintained

Excellent service provided by Kim at service desk!

Rebecca was friendly and helpful. Thanks!

Kim is awesome! She explained everything well, answered my questions and made sure I understood how everything worked. I initially had trouble online but she was ready for me when I came in. So nice to receive great customer service in this day & age!! Highly recommend this storage facility.

Kim the property manager was great. Very informational and very helpful!!!

Kim was extremely helpful in facilitating the storage of my auto.

Kim made my experience with a storage room very easy. There were no problems at all. They had what needed. I will use this company again.

Kim was a joy to deal with from the start. She walked me through the entire process and made it so easy!

Came in to office to pay past due bill for my cousin who lives out of town, my cousin was $7 short and the office was abt to close, Kim who was assisting me was going to contribute out of her own pocket so my cousin would beable to gain access to her unit after office hours but instead Kim agreed to stay shortly after office hours so I could run to the bank to get the remaining balance. Thank u Kim for all that you do, we need more ppl like you!

Ms.Kim was an great help

Sheri was very personable and helpful.

I came in under duress needing a storage unit due to a family emergency and Kim went above and beyond to accommodate me. She was very professional and polite. I wish that all businesses had employees as kind and professional as Kim. I will highly recommend this location to all of my friends and colleagues in the future.

Kim was very helpful and the entire experience was easy.

Fantastic customer service!!!!

They were very rude and unprofessional.

Ms. Kim is very curtious and professional any questions that we have had about our unit she has answered to our satisfaction and she has made sure to introduce us to the product line of any extra things we may have needed including boxes, tape, etc.. we couldn't have asked for a better experience. Thank You. Frank & Sharon Boiner

The lady Kimberly is extremely nice help me out a lot she had everything I needed to help box up my stuff very nice very polite

Kim was super helpful getting us set up in a new unit. We are extremely pleased with her kind, speedy and helpful service.

Kim was very helpful and showing me the units the different sizes and the process to get a rental unit at this location she made the process simple and easy to understand she really knows what she's doing

Came into the office early for my reservation wouldn’t dispose to be here until the 13 th but Kim the property manager was amazing helped me a lot because I’m deaf she got me the best unit for the best price she also fixed it where I would only be able to get texts no phones calls she’s such a blessing to communicate with thanks Kim for your help

Kim was very professional and very nice. She gave me all the answers for my questions and the property is very secure.

Fast, Easy, Efficient and Cheap. Thanks Caleb gor the easy storage upgrade. Great guy to do business with.

Great friendly service. Answered all my questions and fulfilled all my requests. Thanks Kim WN

I came into the office and Kim greeted me and took me out showed me a bigger unit she was amazing to me I took the unit and she actually needs 10 stars I will recommend her to anyone

Kim was fast and efficient in getting us signed up...always exceptionally pleasant. She went above and beyond in following up with a specific question/problem that we had.

Kim was great helping us. She is a very nice, kind, and knowledgeable property manager.

Went into the office today was greeted by Kim the PM she was awesome got us a great deal would recommend she’s very nice

Kim was amazing. She was friendly and she got things done fast. This is a great storage place.

Kim, the manager was absolutely amazing. Thanks Kim!!!

Super facility.

I was treated very nicely and was greeted with 2 beautiful smiles as i walked in even though they were about to close for evening. They also wore their masks the entire time.

Place is nice, public storage goes up on their prices too much, I been with them for almost a year and this is the 3rd time they have increased their pric!!

Would give zero stars if that were an option. If you don't mind all the rats crawling on your items, then I guess it's an okay place. Very difficult to work with. Ended up having to abandon the contents because they were ruined and the management added a fee for that. Then turned my account to a collection agency when I wouldn't pay it. The real problem is they KNOW they have a real infestation problem, yet continue to take clients knowing full well what it going to happen to their belongings. There are plenty of indoor climate controlled for the same price. Steer clear of here.

We had a storage unit a few years ago here, now we park our TT here. Our experience has always been positive, but I am most impressed with KIM. Everytime we visit Public Storage Kim is so helpful and friendly.

Kim was awesome. She was very fast and friendly. I did most of my setup online and Kim handled the rest. Great move-in price and monthly rates. If you want to save money, bring your own lock. Thanks so much to Kim for going above and beyond.

I'm a little disappointed in this place now. It went from being open til 9pm to 6pm.

Ryleigh was very helpful and took good care of us.

Kim was extremely helpful when i no longer needed the unit. She goes above and beyond for her customers and her actions show it!! If I ever need storage again I will not give it a second thought, this location will be the place to go! Thanks again Ms. Kim for all your help!

Kim was very helpful and showed great customer service. She was very informative regarding helping me to select the right storage space and she helped me to handle an error with a prior billing issue. I left the facility feeling that I could definitely trust them with my belongings.

Kim at the front office was very helpful.

Kim, the manager, was very helpful and showed me around the facility before I selected a location to park my travel trailer. The area was very clean, however it takes a bit of looking to find the office, look on the West side of the street for a small concrete wall painted in the Public Storage colors, that's where you turn in. Once you find it, you will be happy with your storage space.

Came into the office Kim greeted me and help me get the unit at the best price she's very friendly and helpful very clean place would recommend

Kim was absolutely amazing!! Best customer service I have ever had in a long time. She helped us get the best deal for our budget. We will not going anywhere else.

Kim did a great job getting us set up with our unit. Nice facility. Would recommend.

The property manager, Kim, was great to work with. She was very flexible and helpful in setting up my new storage unit. Property is clean and well maintained.

Very helpful staff. Easy check in.

I went to this uhaul without making a reservation (smart right?) But they actually had several box trucks available! It only took about 5 minutes to complete the process and I was able to take care of my moving needs ASAP. They stayed open fairly late and it only took a couple of minutes to complete the vehicle turn in once I was done. Fast, friendly, efficient and they had everything I needed even though I went in without a reservation! Would use again!!!

ms mabel the cat and the lovely staff make this the perfect storage space for any occasion

Sheri was very informative and helpful during the whole process.

Awesome people nice place looks safe I'm good

Beth was amazing to work with and so friendly!

Great service and very friendly. Love this place already!

Very nice and helpful

The property manager was extremely friendly, knowledgeable and made the transaction very pleasant. I highly recommended this location. Honestly!

Very helpful and super nice! Thank y’all so much!!

Very friendly staff and clean property.

Dont rent a unit here $5000 worth of things stolen by managers or employees.

So quick to help in time of need! Super friendly, have used them for years and we never been disappointed. Tonya is great!!

Sherri was wonderful help out lots

Great place! Tonya was so nice and very helpful. Highly recommend asking for her if you have any questions.

Tonya was very delightful and very helpful she should get a raise

Don't rent a house from these people. The main owner she doesn't like to work with you. We have fallen on hard times with our job situations but we always make sure they get their money no matter what we are able to pay. The main owner likes to give us a hard time. Very homophobic.

Greyson was great! Couldn’t have for more help. This guy’s a keeper. Thanx jc

Shannon made the move very very easy, she is so sweet. I’ve always wanted to move and I didn’t know who to go to, until I found her. The place is beautiful, I love it so much!

Shannon was the sweetest and kindest person I've ever had the pleasure of working with. She made my move effortless and rid me of all my stress! If I hadn't moved I would definitely be staying there because of her!

Shannon made my payment situation very easy and non complicated

Everything was so fast and efficient! The property manager Shannon was very friendly, knowledgeable, and helpful!👍👍

Great customer service

Shannon was a pleasure! She made our moving process so much easier and her customer service was absolutely fantastic!

I just recently helped my family move from Chattanooga TN to Pueblo CO, which was hectic as you could imagine, But Shannon made everything from easier! She was the bright spot in the move, very helpful, very courteous and actually went above and beyond to help our family

Shannon was a pleasure to deal with! She was professional, polite, and knowledgeable. I would recommend her and Public Storage to to anyone looking for storage.

Shannon is an amazing help! She’s taken care of any issues or problems fast and always is courteous to others there @ Public Storage. She’s made my time renting a space and a unit out wonderful. Always reminds me of my upcoming bills and never disappoints. She watches out for you and take great care of your needs. I run my business out of public storage and if you thought of doing the same thing it’s brilliant if you need storage and Shannon will help you any way she can. Thanks hope this helps anyone looking to rent units

Stopped by to pay a bill and was met with great customer service by Shannon in the office! Always willing to help with quick, efficient, and friendly service.

Sheri is an absolute delight with the selling skills of an Angel. She sold me everything needed but the building!

Lady at front desk was very nice and helpful. Storage Unit is perfect for what i need. The property is nice and clean.

Shari was da bomb.

Shannon was great and experience was quick

Shannon was so helpful she got me into a perfect parking slot that works perfect. Evrytime im on property she welcomes me

Golf range that is nearby constantly pelts vehicles and people. PS says they can't work to stop it. Price is in line with other storage locations.

Shannon was very helpful and kind. Had great costumer service! Great all around experience!

April was great and very helpful. Also personable. She showed me the unit and confirmed what I needed. Very nice.

Wonderful customer service from April! Looking forward to working with this company

Had to get something's ng out of my unit. Iet Shannon. She has great customer service skills and was very helpful!

Shannon was great, very helpful and made the whole process easy.

April was great!!!

Shannon was very helpful, asking insightful questions to make sure the customer service tech had helped me select the correct size unit, and providing great information about the area. The service was excellent, the storage unit was clean, the entire site appears to be well maintained, and the staff is very friendly.

Shannon was awesome. She is very happy person. She was very helpful and friendly I highly recommend going to her. Storage unit was cleaned and ready for my move in. Thank You for your help today!

Shannon was very helpful and willing to help with anything i needed

Shannon is absolutely amazing and very helpful and friendly i highly recommend public storage and made the move in alot easier thank you so much

Shannon was very knowledgeable n very helpful will recommend

Shannon and April was amazing great energy

Shannon went above and beyond helping me and this place has extraordinary customer service.

Very friendly, helped fixed my mistake 💙

Shannon was so helpful very friendly would recommend

April and Shannon are awesome if you need storage come see these ladies

Stop in to pay my mom's payment and Shannon made it real easy and was very helpful with the entire process highly recommend

i just luv april.shes the bomb.sweet.caring.helpful

Worked with April, she is awesome, loved working with her!

Just got a unit today, the process was quick and easy. Shannon was very nice and helpful! Strongly recommend.

Shannon was great helpful professional

Michelle done my rental today & she was amazing ! She was very sweet and i really enjoyed our conversation .

Just moved from Maine n needed storage for my belongings that wont fit in my apt. Shannon was great. Friendly, professional and a pleasure to work with excellent customer sevice and the place is very clean. Will recommend public storage looking forward to doing buisness with this place.

The place was great with a awesome employee named Shannon she was very friendly and helped me every way possible and answered every question I had she was amazing

Excellent service and professional.

Shannon was extremely helpful and made my visit a good visit. Great customer service

April was so helpful so nice!!!! She’s awesome

April was the best. The most friendly person ive dealt with in a while

April is a great customer service rep. She has help me out more than once. This has been a great experience moving our belongings to her property.

I just wanted to say that April is a amazing at her job I love renting from her

April is wonderful I wish there was more people like her

We needed a storage unit for just a short time and April helped us out so much during the move in and out process.

Kim was excellent. She was quick and efficient in getter us set up. We felt very helped and satisfied.

April took great care of me, such a wonderful happy soul ! Very helpful trying to find the perfect unit for all my stuff, she took great care!

Local sales lady is rude

Great people to deal with awesome place great staff

April is a wonderful customer service rep. She has a heart for the public and loves what she does. This has been a great experience moving our belongings to her property.

The staff here, especially April, was amazing!

April was extremely helpful in setting up storage for my van. Great customer service!

April was great very friendly and answered all the questions I had. I highly recommend.

April is fantastic!!

Very pleased with the unit. Great location for us. April is very knowledgeable about the units and what we can expect from our rental

April....rocked. Thanks for the friendly service.

April is awesome!!!! She was very helpful with my storage unit. Extremely professional and knowledgeable and friendly she really helped me a great deal and offered followup. A wonderful experience at a sgorage facility. I would give 10 stars to April! Thank you greatt customer service! And Friendly Professional as nd highly knowledgeble management!

I had the BEST EXPERIENCE with April... She is Wonderful 😊

Mr. Graham and Ms. April we’re really nice and helpful. It was an easy process and setup. Glad I chose this location to store my things!

April was friendly and very helpful!

April was so helpful and friendly!! Thank you guys for making my day better!

April is a wonderful person, very helpful

The woman who runs the office was very abrasive to deal with. There were bees and wasps all over the property and rats were plentiful, they ate through one of my plastic totes I had stored there.

I went into my Public Storage location and “raised enough sand” since I’d had my unit for so long — I wanted to get rid of. The lady at this branch, April was so AWESOME in helping me choose another option. Public Storage is the way to go!!

April was a joy to work with. Very friendly and answered all my questions and concerns. Will recommend to anyone looking for storage space.

April is wonderful! She made a hard transition for my family easy and less cumbersome. Thank you for being so informative, helpful, and sweet!

I needed a place to store my furniture in between houses and got amazing help from Kerrie in directing me to the correct unit. She was very friendly!

Kerrie and April were awesome. Helped answer any questions we had and kept us laughing and smiling.

April at the East Brainerd office is awesome. I appreciate her friendliness and professional.

I really enjoyed the professionalism and customer service here. April is a great is a great point of contact.

April was super helpful!

I appreciate Appreciate April's energy and smile in her voice!

do you store RV's

April was very friendly and helpful!

Renting was very easy, Julius did a great job walking me through the process. Was great to work with, and made the renting process easy!

April has been a wonderful help and brings so much entuasim and good humor

I came here to get some info on storage April was a great help will be back

Had an amazing experience. I Will highly recommend your establishment in the future. Ask for Amber she was very helpful and knowledgeable, made the experience a breeze.

Amber is amazing!! She's very helpful and I highly recommend going to visit her!!!

My wife and I had the pleasure of being warmly welcomed by April and Julius. They both went out of their ways to make sure we were able to move in even though we showed up late. They couldn't have provided better services. They explained everything and helped us with all questions we had oh so politely. We highly recommend Public Storage!

April was amazing she was very helpful and knowledgeable it was a pleasant experience I would recommend other people to come here April is definitely an asset to your company thank you

April and Barb was Awesome the property was very clean and they help me find the perfect space for my stuff come here to store your stuff thanks so much

Amber and Sherry were very helpful!

My trailer with valuable equipment was stolen after storing it here less then 2 months. The police officer filing the report said they get multiple calls a month. Do not store your things here.

Amber is awesome :)

I had my things in storage there for 1 1/2 years.

April made sure I had everything I needed to move in. Great customer service!

Katie is AWESSOME! Amazing customer service, very personable and professional. I would love to hire her for my business...

Katie was very helpful and efficient. Great Costumer Service!

Very friendly and helpful.

The lady at this location is super sweet and a joy to be around. I actually rent at the other east Brainerd but make my payments at this location too. Overall public Storage is a great place to store.

APRIL WAS VERY PLEASANT WITH EVERY NEED MY SISTER HAD...WISH THERE MORE WORKER'S...SO WHEN I NEED A STORAGE UNIT I WILL KNOW RIGHT WHERE TO GO AND WHO ASK FOR

Katie was very helpful and explained everything very well. She showed me the unit I would be renting before I signed anything and since this was the first time I have used Public Storage, she was great.

I came by to look at a few units as i am preparing to move and katie was the nicest person i have ever dealt with. I highly recommend seeing her.

Katie was very helpful, friendly and informative. I will definitely recommend to friends because of the friendliness!

April and Katie are a great pleasure to work with! The new hours are a pain but these ladies have helped me with every need that has come up without hesitation or delay

Very professional even took the time to show me units in the rain to make sure I got the size I needed

I was a customer for only a month when I got an email from them saying that my unit had been cleared for move out… Apparently the representative on site got the unit numbers mixed up and marked mine for move out instead of somebody else’s. If I had not shown up to rectify the mistake I would’ve lost everything. I never cared for the fact that you could only access your storage from 6 AM to 9 PM as most units are 24 hours... But I certainly didn’t like the new change they made just recently. You pay these guys over $100 a month to store your belongings and they will only allow you access to your unit between 9:30 AM and 6 PM now… oddly enough you’re still paying the same price even though you have reduced access to your own belongings. To make matters worse… This place requires you use one of their incredibly expensive locks. They charge over $20 for their locks and if you are a day or two delinquent on your payment they cut your lock, put one of theirs on, and then when you pay your payment they make you buy another one of their locks to lock your unit back up... so on top of their late penalties they are making even more off of selling you new locks... The best part, is that they justify making you pay for their lock because they say it cannot be cut. So either they have a master key and are reselling old locks, or they are lying. Either way it’s a total scam. you could just as easily go down to Pak Rat storage, pay $70 a month, get 24 seven access to your unit, and the one time I was late there they put a second lock on the unit which belong to them but they never tampered with mine as it was my personal property. Auto pay is also obviously an issue here as I was initially set up to have my monthly payment deducted out of my account before they stopped it with no warning or notice... I will be moving out within seven days.

These people are not concerned about their customers! A rental increase of 15% when you haven’t been a customer for a year is ourageous, their corporate customer service is just as unaccomidating. Please be aware that they are likely to increase your storage rate at any time, and there is absolutely nothing you can do to change what thay want. Like me, go rent some where else...

The ladies at this location are so sweet and try to accommodate in any way. My only concern is the access hours changing is unfortunately going to be the reason I will be leaving. Other than that this is a great location to store at!

Looking for a storage space in rwo weeks stopped in to this site got all information I needed April her customer service was EXCELLENT the property was convience abd clean I would HIGHLY recommend storing here!

April did great. She should go on the road as a comedy act. Also she should get a raise!

April was very helpful and friendly. Great customer service!

April, was great she showed great hospality. I felt very welcome when I came in. She represent Public Storage well. I will return.

Charlie was very profession and fast. i recommend using this location if you're looking for storage

April was a great help to me! Really appreciate the service and help in finding the right unit.

April was amazing and super helpful! Great customer service!

April is a very good sales representative and really does answer the questions perfectly. If you're thinking about getting a unit here, definitely ask for April!

Public Storage has been great for my family and I as we were between homes. We appreciate the service and April at the desk as she was beyond helpful.

Not very clean or ready efficient

This unit is terrible! Our storage unit was broken into and everything that was of value and some with you couldn't put a price on it was stolen. Their response after almost 3 years was " well the lock is indestructible and the door was intact . so we lost pretty much everything and was told there would be no compensation. We live in Michigan and have since putting everything in storage there. They have terrible customer service and they use no security cameras except at the gate. We feel it was an inside job. We are still looking into pursuing compensation. Please reconsider this place. If you have anything of value.. This isn't the place for them.

Do not, I repeat DO NOT go here! They have a faulty security code system and there is a tenet living on the property that has access to the place 24/7. Not a safe place to store anything. Our unit lock was cut off and our $18,000 motorcycle was stolen. And good luck trying to get these people's help. They wouldn't even return phone calls. It's a joke of a place, they rip people off. And yes they know how I feel, and yes this story is REAL. Do not place your stuff here and when your unit gets robbed, don't expect any help. Stay far away.

The units are nice, and the folks friendly. Excellent experience so far.

Such a great experience at public storage. I recently moved and Barb was more then willing to do everything she could to make the process smoother. This place has excellent customer service I 100% recommend it.

Our experience dealing with the public storage on East Brainerd Rd in Chattanooga was terrible. Our house sold before our new one was ready, so we had to move everything we own into storage while we were in a hotel. Once our new house was ready, we started slowly moving a little at a time. On May 23rd, when we went to get more of our stuff, we realized someone had ransacked our unit. Everything was thrown everywhere, all of our boxes had been cut open with a knife, and we were missing a lot of items. While I was waiting on the police, I noticed the latch on the unit next to ours had been broken and anyone could open that door. Since the walls in the unit don't go all the way up, its obvious to anyone with some common sense that thats how they got in to our unit. I called the next morning as soon as they opened and the lady at the front desk said there was nothing she could do to secure what was left of our stuff but she would try to reach her regional manager because he was the only one who could do anything. I asked for his number so I could try to reach him myself. She said she would call me back later that morning but I never heard back. I tried calling the regional manager, Jay, but he did not return my calls or voicemails. I called the lady in the office the next morning and she said "well I sent him a text and never heard back" but still couldn't do anything about securing our property. I called Jay again repeatedly with no answer and left a voicemail. He finally responded to my text and was able to go by to look at everything himself on Wednesday afternoon. He claimed after looking at everything that he had no idea how anyone got into my unit but "it definitely wasn't through the one next door that had a broken door" and it was just a coincidence...pretty sharp guy. He said he had sent the video footage over to the police and they had already looked through it and didn't find anything. The police did all that in two hours? Then when I asked him to see the footage that showed the unit next to ours getting broken into, he admitted that they actually only have cameras at the front gate. He said he would get the unit next to ours fixed ASAP though. When Friday rolled around and it was still not fixed, we decided to move all of our stuff out. Now over a week later, they claim they haven't fixed it because the renter of that unit doesn't want his unit fixed. So at best, we are getting yet another lie from them, or at worst, they are covering for whoever uses that unit to gain access to and steal from other units. If you plan on storing anything valuable please do not use this storage unit. They do not care about your stuff, have no cameras that are useful in the event your stuff is stolen, and the regional manager, Jay, is useless and will completely lie to you, if you can get him to talk to you at all. Anyone with any amount of customer service skills, would be apologizing and offering us a refund at least for the last month. If not that, they would at least offer a solution such as moving our stuff to a secured unit or securing our unit in a timely manor. If I could give this zero stars I would.

Rebecca was very helpful and courteous.

Went in to get our unit and put everything in and the woman at the front desk was an absolute pleasure to work with. She was so sweet and helpful the units all seemed very safe and our unit was very clean. Very very satisfied.

Hallie has real commitment for public storage and to her customers because of her interest in me and my situation I'm in the process of moving things of my other storage in east ridge and she found me just what I needed she has what it takes for the company of public storage east brainerd rd. Thanks Hallie

I am pleased with the service and facilities.

Hallie was great! I'd never rented a storage unit before and she was very helpful.

When you're rude you don't get a 5 star rating! Also it's very unprofessional to beg people for a five star rating. Do your job and be kind no matter the situation and you'll get a good review! This manager needs people training!!!

Hallie did a great job helping me very fast and courteous

As storage goes, I've never had a better experience than with Public Storage. I had just moved, I was running late and frustrated and Hallie was so helpful and somehow managed to lighten what was a very difficult situation. She was polite and went out of her way to welcome us to a new town. This will be my only storage location, as long as I'm in Chattanooga.

Loved it

Very pleasant. Service from Ms. Helen was excellent. Good information on supplies etc. You are lucky to have such an employee. Thank you. Mr. And Mrs William Benson

Great customer service!

Helen was very helpful in the process.

Hellon helped me make the right decision on size and was very friendly. She got through the mountain of paperwork with expedience and got me on my way. Thanks.

Great customer service and a very clean facility. Best storage facility in the southeast.

Hellon was very friendly and helpful. She answered all my questions. I highly recommend this facility.

Hellon was great

Great facility with a friendly staff.

Best service that you could ask for. Storage is nice and clean, not a bunch of rodents running around. If you need a storage unit go here.

From the time we walked in the door inquiring about storage, Tracy was wonderful. She caught on to my sense of humor and followed right along. She made it such a comfortable experience, it was an easy decision to use them. I would highly recommend this facility.

Great customer SVC here at E.Brainerd w/Tracy!! She did awesome!

Great service! Great rates!

Melody was very helpful in the size of storage unit we needed, and she seemed to be very knowledgeable, and polite and made our experience a pleasant one.

Really great services must tell all my friends

Nice clean location with easy access. Simple on line registration and prompt courteous service. Rebecca made on site process quick and easy. I feel secure with my belongings on these premises. Thank you.

Pleasant, efficient, and courteous service. Thank you Rebecca!

Great customer service and we are very pleased with the facility. Rebecca helped us find a unit that fit our needs perfectly and saved us money too.

great experience! quick professional service from Rebecca. she took care of my mom and I very well. property was very clean.

We had a wonderful experience the employees are very helpful and friendly. Tracy helped us find the perfect unit to fit our needs. I know I don't have to worry about my storage because it is being well taken care of. Thank you

A great facility and the staff is always nice and friendly

I love Public Storage, the units are clean and affordable which is a plus. Also, they have the best customer service. Hi Tracy! Thanks for your great smile/patience during this turning point in my life. K.G.

BEWARE!!! I would NOT recommend this place to anyone! They refuse to acknowledge without customers there is no business especially ones that pay every month on time

Rebecca was wonderful!

I've never done storage in my life and thought it would be difficult. Rebecca made it SO easy and answered all my questions. Very easy to get in and out the facility, good location. I would rec them to anyone who is new moving to the area they are great!

REBECCA WAS FANTASTIC! If I ever need a storage unit again I will come here. Great customer service and clean units!

When I first called the corporate number, they wanted to put me a unit without saying where it was located. Once I asked, it was about 30 minutes from where I wanted to be. I told him I wanted to be in a certain area of Chattanooga, and told him where it was located and he hooked me up. (read more) Once at the unit, Rebecca, at the counter, was very pleasant and moved the process along at a nice quick pace. When you're moving, you want to keep things going fast so you can get done. Over the last couple months Rebecca has been pleasant to work with and much to be appreciated. I would advise corporate to make the small print on the boards a lot bigger. You know you advertise 1st month for 1 dollar in foot high letters, but in fine print at about 2 inches high you say" if you qualify by renting a " a larger space", or something like that. Please be upfront in all aspects of your business so customers will be properly informed. This felt like trickery.

My daughter Rachelle had stored at this location for the summer, while on summer break. Rebecca was very helpful in getting her a unit she could afford. She also saved her mattress by selling us a mattress bag, which I would never have thought of. When Rachelle let her know she was going back to college. She asked "will I see you next spring?" and we said Absolutely. Rebecca is very polite and caring.

Great storage place. The attendant was super nice. Prices are competitive. The only gripe I have is that you MUST buy their insurance. It starts at $11.00. And, if you don't have a lock, they're going to charge you $20.00 for one. But, I think that's pretty much on par with what they all do.

Rebecca was very focused on providing an excellent customer experience. Public Storage is blessed to have her an an employee.

My experience was fantastic and I will refer others and I will return their when needed. Rebecca the manager was the most pleasant and caring individual that made the entire experience fantastic. I also met the District Manager, who took great care of me as well. I would highly recommend.

Rebecca was VERY helpful and friendly! I had a great experience.

The lady was very nice and helpful. She told us everything we needed to know, and then some. She seemed very knowledgeable and did a great job taking care of us. I would greatly recommend this storage facility.

Great Customer Service. Very Friendly! Great low prices.. Overall great experience

Christy is AWESOME!!!! My car battery die while in my storage unit. She came without hesitation, to give me a boost. Now, that's what you call customer service! Thanks Christy!!! Tamela Brown.