Fantastic customer service!!!!
A huge help! Quick service! Amazing staff! Thank you for helping me out and making it easy after a crappy week!
Shadda was super helpful, awesome customer service
Shadda was a great help today. Great customer service!
Thank you Shedda for your help I appreciate it.
Thanks for helping me set up my app Shadda
Shadda and Craig are awesome
Thanks for all your help today Shadda. Your a life saver.
It was a great day everything was fixed by Miss shadda. Best storage spot ever
Thanks for all the help today Shadda! Thanks for everything Karen!
Sheri is wonderful and very helpful.i recommended this storage to anyone!
I just wanted to thank shadda for her great patience and professionalism in taking time with me I am so Pleased !!!
Update
John was very courteous and helpful.
Kim was very helpful and showed great customer service. She was very informative regarding helping me to select the right storage space and she helped me to handle an error with a prior billing issue. I left the facility feeling that I could definitely trust them with my belongings.
Shadda did an exceptional job today for me
Shady’s was a great help! Thank you!
The on-site manager was so helpful thanks so much
Great clean & safe place to store items, Shadda is wonderful & quickly goes above and beyond to resolve any kind of issue!
I love this place. Never had any security issues. And Shadda was so helpful.
I would like to commend Shadda on her Professionalism and Kindness. She assisted me and my wife gain access to a storage unit of a Family Member who recently passed away. She was very knowledgeable about the legal process and the paperwork that we needed to gain access which made our experience that much more easier considering the delicate situation...Thanks for everything Shadda...you Rock!!!!
Thanks for the great service Shadda and Tory
Thank Shadda for Saving us money on the storage
Thanks Shadda for you help !! The absolute best!
Shadda thank you so much for making the rental process so easy! Less than 10 mins and my unit was ready. Great property and customer service.
Thanks for help with space
Mrs Karen was a pleasure. Not only was she helpful, she was very patient and caring. I appreciate all her help. Will be referring others to her store.
Karen and Shadda are great!!!
A friend of mine rented a space and I was there to help him. I will say this is one of the cleanest storage places I have ever seen. If you need storage in the East Brainerd area this location clearly takes pride in their appearance. The process was easy and my friend got his unit on the day of his move. Very impressed. I will definitely recommend Public Storage to anyone needing storage.
I visited this location and Shadda was very professional, helpful, kind and she had all the information to complete my storage needs, thanks shadda.
Amazing space, clean and has friendly staff.
Shadda and Shadda and Stephanie we appreciate your customer service. Property is clean and well maintained.
Shadda and Stephanie did a great job setting me up in a unit today. They were fast and helpful.
Shadda did a wonderful job with helping me super friendly just a genuinely kind person 10/10
Shadda was wonderful help. She went beyond the job requirement
Wonderful experience! Shadda was very helpful!!
Shadda was super. She is so knowledgeable and helpful. I highly recommend Public Storage. Make sure to check out Public Storage.
Fantastic experience here! Shadda took great care of, carefully explaining the process and ensuring we had every question answered. She was incredibly kind, communicative, and helpful. Highly recommend if you need storage.
Thank you for all your help this morning Shadda!
Shades thank you for all your help today
Shadda was such a huge help with my rental this morning! I appreciate your service!
Such an easy amazingly smooth process! Shadda helped me to quickly get into a bigger unit! She was so friendly and cool!
Shadda is the best, great customer service!! Love her!
Shades and Karen are great
Got in and out of the office in 10 minutes.Mackenzy was helpful,quick and super nice. Got me exactly what I was looking for and was just pleasant to be around. I’ll be telling anyone looking for storage to come talk to him
Thankyou so much Shadda for staying after hours to get my rental completed! You are a lifesaver! Thanks for all you did!
Thank you Shadda! You not only solved my dilemna but you saved me as a public storage customer! 5 star customer service!
Shadda you are añeays so friendo. Great experiencia at storage so far
SHOUTOUT TO SHADDA , FOR HELPING AND MAKING THE RENTAL UNIT PROCESS EASY AND FAST.
Shadda and Craig are awesome! Set me up with a storage parking spot on short notice!
Shada was great very helpful and informative
Shadda was such a wonderful life saver this morning. Her customer service made such a difference for me!
Shadda was such a pleasure to work with. I needed 2 spaces and she was very informative and successfully got my 2 units. Highly recommend Public Storage
Great service from john in the office today .
New management changed my previous experience. I no longer recommend.
*SNEAKY CONTRACTS*
Nothing speaks more volumes than a company that will take advantage of continued services. Took a quick google search and reddit read to find out this company will hike up prices with minimal and sneaky warnings. Was so glad I asked around prior to signing a contract.
Be warned, read their contract and ask about pricing hikes before getting taken advantage of. And their promise to take feedback to management is nothing more than shallow promises.
Public Storage may be the literal worst. They will basically scam you with a great up front rate then a few months later, completely change it up and the monthly cost will substantially get raised for no good reason whatsoever. Just rent somewhere else and save yourself a massive headache, and money in your pockets.
Wow, this is awful. Public Storage will pretty much scam you with a good up front rate then a few months later, completely up the monthly cost substantially for no good reason. Let me do you a favor and request you just rent somewhere else.
After a few months they change the rate. Supposedly they sent a letter by mail.
You have the best site manager at this property! With any kind of issues, that I've had, solutions were discovered in an unremarkable amount of time.
I would recommend her/ your storage to anyone.
Thank you so much, in my time of need.
Excellent customer service. Kim is wonderful. There is a couple who live onsite and keep an eye on things after office hours and I appreciate that. We’ve had no issues whatsoever. I give it 4 stars only because the parking area for vehicles needs to be filled/repaved with new lines painted and some barbed wire needs to be repaired. I highly recommend this facility. I love that there’s an app to use for access.
Aimee was amazing!! She was super nice and very helpful! She is the best! I highly recommend Public Storage and ask for Aimee!!
Great joyful experience very fast and easy process.... thanks miss Amy
Aimee was so helpful getting my storage space
Aimee is always helpful. Great storage facility.
I went to the Cromwell location and met John in the office. He let me know there was a public storage closer to where I was working and would better meet my needs. He rented me the space I needed at the location that I should have had if I knew better. He said Aimee and the other staff would take good care of Me. Thanks John and Public Storage.
Aimee was absolutely fabulous! She was extremely personable and helpful and answered all of our questions. Every time that we have been back, she has greeted us by name and been eager to be of assistance.
Aimee was very kind and professional to me I appreciate her taking the effort and time to help me with my issue and I look forward to continue to do business with public storage in the future
Aimee was so helpful! She made sure I completely understood everything and was really thorough with how the unit, lock, gate and monthly payments worked. I’m am so grateful for her time with sign up and check in. She made it seamless! Highly recommend this location and Aimee!
All staff has been super helpful, especially Amy!
Brooklyn did an amazing job assisting us! He attitude and professionalism really shined! Terrific employee!
Excellent service helpful to everyone
I would like to thank Craig Martin. For going above and beyond renting my storage unit and very helpful. Very friendly and professional. Thank you for all the help and security of my belongings.
Kim was amazingly helpful and very friendly. It always makes things go smoother with someone like her who has excellent customer service.
Great service, very nice people, especially that Ginger. Lol
Craig was very nice and helpful getting the best deal for my storage needs
Kim walked me through the process of getting a storage unit since I was interested. She answered every question I had and she was very sweet.
Kim is amazing. She gave me good info when inquiring.
KIM IS AWESOME!!! We enjoyed our experience very much!! Thank you!
Kim was awesome to speak to. She answered every question I have.
I’m giving Kimberly Womack ten star because of her being nice she helped get me to download the App
Friendly helpful made everything pleasant as possible this lady knows how to make you feel gald you came their
The property manager Kim is absolutely amazing she needs more then 5 stars
Kim is is very competent and professional.
Excellent service 5 STAR RATING.
The best,
April was helpful and quick to get us set up!
Kim was a delight to work with
The property manager, Miss Kim always goes above and beyond for her customers she’s sweet and we all just love her to death. She keeps her property clean always if she sees us out on property and ask if there’s anything she can do for us and everything you have a very special woman working for you guys this
Kim was amazing to work with. She could answer all the questions we had. The space looks great and the facility is very clean.
Miss Kim is the most amazing property manager. She is always pleasant to speak with and if we have any questions or concerns or need help she is always willing to find a solution and go above and beyond to help us. She is a fantastic asset to your company. 🙂
Miss Kim at 7822 East Brainerd location DEFINITELY took care of us! She made sure we fully understood our best options, answered all our questions and was very kind throughout. Great customer service and we're very happy with our new unit!
Easy and quick. Great customer service.
Well Mrs Kim was amazing she has helped me with renting 4 units she’s absolutely the best with customer service I’ve ever had if I could give her10 stars I would you have such an Angel working for this company she’s is absolutely incredible and sweet
Kim is wonderful to deal with she knows her job well, very professional , she takes the time to answer all questions!
Kim was very helpful, and answered all of my questions very professional!
Kim Was Phenomenal. The Location Is Clean & Friendly.
We had a great experience today at the Public Storage on East Brainerd Rd.
The office, the property, the storage space were spotless. There seems to be good security and they make it very easy to pay the bill through the app. It’s a plus they they are month to month and they don’t lock you into a contract. We are quite happy so far.
Kim is always very persistence to help she is one of a kind Sweet heart
Craig was a great help and very knowledgeable!
Kim was amazing it was a great experience.
Kim us a friendly person and a great smile. Made me feel at home.She is an amazing woman always there to answer any questions I may have she needs 20 stars
Kim was excellent and very informative
Rebecca is amazing great customer service
Kim is the women to see so professional and courteous. I really appreciate her. Thankyou
Kim is such a wonderful and sweet women. She was very helpful when it came to renting my storage unit. I would recommend anyone who needs to rent a storage to go to Mrs Kim's and get one.
Best storage experience i have ever had!! Kim the wonderful lady who works there is absolutely wonderful. Great customer sevice and very helpful. I would definitely recommend this Public Storage to everyone!!
Kim the property manager is amazing. She’s been very helpful in making sure I get the best service in regards to my storage needs.
The process of renting this unit was so simple and quick. I've rented many storage units in the past, so believe me when I tell you this was an absolute breeze. Kim was so cheery and helpful, even with a boot on her foot! If you want an easy place to rent, this is the place.
I really needed help find a place for my couch temporarily and when I called Kim answered and she had all the answers I needed!
Kim Womack is such an amazing person so helping and kind
Craig the property manager on duty was great! He helped me with pricing, and reached hand over foot to accommodate for my needs
Great experience friendly staff great service thanks guys
Ms Kim was great; very friendly and very helpful.
Kim is a blessing to say the least<3
Kim was the best I loved talking to her and she was very professional
Mrs Kim was helpful cause I needed help getting into the hallway to my unit she's was awesome
Kim is awesome, very professional.
Mrs.Kim was absolutely perfect! She helped me so much and was so accomidating! 10 out of 10 recommended
Kim was amazing. She is always willing to help no matter what. Goes above and beyond all the time! Highly recommend this place because of her!!
Ms Kim was so helpful! I needed help figuring some things out and she was so kind and patient with helping me solve my little issue!
Sheri was very nice and helped me with everything I had questions about!
Kim was very helpful and informative.
Took care of my every needs great location and the manager Kim was amazing always very polite and helpful.
I called around today looking for somewhere to store my furniture when I get to town as my new house will not be ready for another month or so. I must say, after calling a few other (less friendly) places, I was delighted to speak to Ms. Kim. Her friendly and polite attitude made me feel very welcome and confident in the security of their facility. I am looking forward to calling Chattanooga home very soon!
Craig was absolutely wonderful and so helpful! Highly recommend!
Kim was very sweet and explained everything in a good manner. I also didn’t know how to use my lock and she had no problem helping. She’s awesome
When I called the facility I spoke with Ms. Kim. She was very friendly and left an impression on me. Her service was outstanding. She went over everything with me. I had an amazing esperience.
The property manager Kim has been amazing with me and I love her to death
I just made a reservation online and the property manager, Kim, was extremely helpful, and friendly throughout the process. Thank you, Kim!
Kim was great. Very helpful. Thank you
Awesome service . Kim is an awesome person very friendly and respectful.
Service was awesome Kim is amazing took her time walked me thru everything she’s such an amazing woman will recommend
Came in to inquire about possibly renting from this facility and was meant by Kim. She was very professional and nice. She was able to explain everything in detail that I needed to know. Will be using this company in the near future
Crooks. I rented a unit and agreed to $45 a month, couple months later they raise the rate, couple months later they raise the rate again. Now they are charging me $89 a month. That is too much so im a few days late, its not enuff that im paying $20 late fee now they are hatassing me saying they are gonna auction my stuff off. They are terrible people to do business with and if you ask me...crooks.
Kim was exceptional and answered all of our questions!
Omg I cannot even start with how great Ms. Kim has been, every since I decided to do business with Public Storage she has always went above and beyond. I am so very thankful for this lovely soul may God continue to bless her.
They have a wonderful property manager, Kim! She is always so willing to help with a smile on her face. She is appreciated!
Kim was so nice and helpful!
The renting process was quick and easy. The lady at the front desk (Ms. Kim) was amazing, I got there just before they were about to close, she didn’t rush the tour and took her time answering every question.
Kim was kind and helpful!
I came into the office yesterday was greeted by the PM Kim she was nice sweet I’m a returning customer she showed me the unit went over everything great with me I think she’s amazing
Kim was absolutely wonderful! She helped me with everything I needed and she was so patient and had the best, most kind attitude.
Kim was awesome. Very helpful and nice
Kim was such a great help and so kind! Dad and I were unsure of getting a storage through Public Storage but Kim's great attitude and helpfulness convinced us to rent a space! Looking forward to seeing her sweet face :) Definitely recommend coming here.
I was very pleased with my visit on Saturday. It slipped my mind to make a review as she so kindly asked so I’m doing so today. Kim made sure I had everything I needed and answered every question I had very well. She sold me some stuff to go along with my profession as a makeup artist. Outstanding employee.
Kim the property manager was so kind and super helpful throughout the entire experience!!
This was my first time doing online auction. If it wasnt for Kim i would have never seen it thru. She was so KIND & PATIENT & helped me every step of the way. We need more like her in this world. Thank you
Rebecca was very helpful!
Very helpful stayed on the phone with me till I figured out a payment method very nice and understanding glad I chose this place.and didn't get irritated after me calling 10 times ! Thanks Rebecca your awesome ! !😊 👍 I Recommend this place 100%
I I delivered the supplies to the public storage at 7822 E. Brainerd Rd. the property manager Kim went both and beyond to help me and I want to thank her