Public Storage Self-Storage Units at 6497 E Brainerd Road, Chattanooga, TN

Rebecca was super helpful during my visit, fantastic place.

Rebecca always has a smile on her face and cares about about her customers!

Worker, named Craig, was super nice and respectful. He showed me around and the establishment is great!

Miss Rebecca has been so helpful here at the public storage on East brainerd road and I am so grateful for her help she has just been so kind and I don't know what I done without her her guidance

Great service Becky

Rebecca is truly amazing and always has a smile on her face.She always checks on my family and there to answer any questions I may have.

Ms.Rebecca is a very nice lady and me and my family love her she is a 5 star

Rebecca has been an essential help to my mother Alice while she’s had her storage unit! Keep up the great work thank you!

Rebecca did such an amazing job with her customer service and helping us out! Everything is clean and neat! Really recommend it!

Rebecca is one of a kind! She always has a beautiful smile on her face and is always willing to listen to what you have to say!

Rebecca was extremely helpful and informative and helped us get the units to meet our needs. She went out of her way to make sure we got the best price and explained the process very well.

Brooklyn was very professional would love to take her to lunch...

My husband Tommy Slone rented a space for his car. He said Rebecca is a fantastic worker and a definite asset to your company. Always giving good customer service.

Craig was great!! Very helpful I would recommend them any day of the week.

Rental process was quick. Service was professional.

I love this location!!! Rebecca was super helpful and was very welcoming!!!! I highly recommend going to see her for your storage unit needs!!! If I could give this more than five stars I definitely would⭐️⭐️⭐️⭐️⭐️⭐️

I am giving one star to the manager of this location 6497 E Brainerd Road Chattanooga, TN 3742. (Rebecca, the on-site person deserves 5 stars)! We initially got 2 climate controlled units (10x20) plus an RV covered outdoor parking unit…all for the internet price! Within a month we downsized to one climate controlled unit and the covered (outdoor) RV parking. However, I would not recommend Public Storage because after they get you settled in, the district manager took it upon herself (without warning, reason or provocation) to raise ALL our units in price by %30! Including the open RV parking (which is not climate controlled)—to the same price as the locked, climate controlled unit-and refused to inform us why. We went from paying $398/mo to $528, without warning. Her claim was that she was “raising the price to market value”….Which was not true because upon doing our due diligence and research we found multiple storage units with significantly lower prices for the same size climate-controlled units as the one we we’re currently occupying. So we decided to switch units again, climate-controlled units (x2)…but a bit smaller) using the internet pricing (which is less than one unit she’s charging us right now…)! Here’s her very (unethical) but strategic practice—-she’ll turn around and offer those same units to someone else for a lower internet price….then raise (almost double) their rent after 6 months! This manager prefers to lose good customers in order to make a buck while inconveniencing her customers (forcing us to move, rather than maintaining the price we signed our contract for). So, I would caution you not to store your belongings here or any public storage, and find a more suitable and ethical place who will honor your business for more than 6 months!

I called for pricing and got a "used car dealer" style sales pitch. Associate on duty hung up on me when I would not cow to it. I only wanted a price to compare, not to book a unit.

Tory is the absolute best Public Storage employee that I have ever encountered. Whatever they're paying her she deserves more!

John was Great.

Rebecca was very helpful. She was more than willing to take time to solve my problem. You are much appreciated.

Rebecca is so helpful and kind. Always has a smile on her face.

No negative comments storage grounds clean

I was really impressed with this storage unit. It was very reasonable, clean and easy to use. The onsite manager Craig was pleasant and very helpful. I was able to move in without any trouble at all.

Rebecca is amazing!!!!

Karen was great!

Karen was great

Thank you Rebecca for everything you do!!

Karen was a great help

Karen Was Great !

love this location, always clean and very friendly staff, especially Rebecca.

Definately reccomend, great place, sucks they got broken into and had to stop doing after 6pm access, but the staff is rly friendly and helpful. For lil while they werent always available via phone, but they have been getting alot better about it, and they always call back. I once left my door open by accident, and they called to alert me repeatedly until i picked up, and watched it for me until I got there to fix it. Extended access hours again would be great, besides that all A+'s.

Rebecca is amazing 👏

Dustin and john were very helpful today.

Terribly expensive, I can't believe I wasted so much money on storage for all those years.

Rebecca has been very helpful with managing the rates I have been charged at my storage site. I am very grateful.

Rebecca was very helpful and very professional!!

What a breath of fresh air Miss Rebecca is. She has the best customer service this location has ever had. Kiddos to Rebecca

Always very clean

Rebecca was very kind and attentive. Clean facility.

Rebecca was terrific. She was so helpful to me. I found her to be very thoughtful and kind. She's a keeper for sure!

Rebecca is amazing! Very professional!

Let me just say your staff today around noon was completely AMAZING!!!!!! Rebecca was very professional and VERY HELPFUL! My husband and I were packing our trailer and didn’t have certain equipment but she did, then we had an issue with our trailer unfortunately but she was there to help the whole time! She deserves a good bonus or an increase of pay!!! Thank you Rebecca and also to the male that came to help as well (we didn’t get his name.)

Rebecca was an amazing help. very clean inside and very professional

The facilities are very clean and very well maintained the office staff was absolutely amazing and very helpful would highly recommend

It's always a pleasure walking into Public Storage and seeing Rebecca's smiling face... She has a great work ethic and great personality, it's hard to ask for a better combination!

IT was Great! no long wait,no long application,no problem getting into my unit very clean space.customer service was terrific 👍🏽 Thanks for letting me rent from you. 😊

Excellent customer service from Rebecca! Very impressed with cleanliness and helpfulness.

Rebecca was very helpful and went out of her way to get the space for me I needed and wanted.

10..10..10.. SHERI ..10..10..10 I had some concerns about my storage unit and I didn't want to handle it on there website or call. So I popped up at the facility and SHERI was the manager on duty. AWESOME lady handled everything. Fast and sweet. I give her 10 stars.

Rebecca has great customer service!

Brandon is nice & helpful.

Chris got speedily on issue with resolution. Thanks for your professionalism and courtesy.

The manager was so kind, helpful and encouraging as I was preparing to move my elderly mother. I appreciated her so much. It was a little disturbing to me that the number on the door went to a different location and not to a propert phone. She was walking the property helping others but no cart. I guess service person to service petson I wish she had a those tools to make her day a littke less stressful. There was someone there before me angry because she wasn't there. TOTALLY NOT HER FAULT . SHE CANT BE IN TWO PLACES AT THE SAME TIME. NEVERTHELESS SHE WAS EXCELLENT AND I WISH I HAD HER NAME.

It’s a good place, been there years! Very responsive manager when I had an issue. Thanks Rebecca.

I just had my lock replaced on my unit today and miss Rebecca helped me out I just wanted to say she was very helpful and went above and beyond what what's called to do

Very nice well done

Clean but overpriced for storage.

Tory H. Is great always helpful & Courteous

The customer service has been fine but the hours of access are ridiculous. I stopped on my way home from work which can be 5:40ish and I left around 6:05p or 6:10p and was notified by email that they noticed I had a late night and that they don't allow for after hours access (6p weekday 5p weekend) and I should have plenty of time during their access hours. I don't know when 6p became a late night? I don't go to my storage unit across town on a lunch break and what I needed was during the week in broad daylight. If I need another unit in the future I will definitely pay attention to the access time and not just the location.

I called up there today and spoke with a lady name Rebecca she very helpful about matching my needs. I highly recommend this storage company very friendly and thoughtful service.

Rebecca was a pleasant to speak with. She has amazing customer and she answered my questions needed🥰

There is NO SUCH THING AS CONTACTLESS RENTAL here. And there is only one person who can do the rentals so you're going to have to wait even if you check in online. I would have given more stars except that, when we returned the truck and parked it, the person rudley said "I'll have to redo it, you didn't do it right".

Easy to work with

Amber and Michelle were very helpful with the storage information. I recently moved and both Amber and Michelle were very patient with my decision.

Tory provides excellent customer service!! Thank you so much.

They are nice people but the price just keeps jumping up and up it started off at 47, 57, I now pay 71 . Yes its cheap but I was told they wouldn't keep going up but somehow that wasn't true

Tory and Sheri were very helpful and knowledgeable about the storage availability and matching our needs. Friendly and thoughtful service.

Tory/Sherry managers are very friendly and helpful. Storage units are clean.

I rented a space about a year ago and just came by to check stuff out. The whole facility is very clean and well maintained. I had forgotten my gate code and talked to the manager Tory, she was very nice and super helpful getting the code for me and answering some questions I had. I would recommend Public Storage and especially this location to anyone looking for storage space.

Was in unit for 5 months and they raised rates by 30%. Be aware, their pricing is manipulative and expect large rate increases within 6 months.

Tory is super Nice and easy to deal with. Great customer service!

Ms.Tory was awesome over the phone and in person she made me feel very comfortable with putting my items at Public Storage thanks 👍

Tori was absolutely amazing she has been a breath of fresh air. She was also very helpful with my transition and moving into my unit. She offered amazing advice that led to me saving more money with my unit. She is definitely an asset to the Public Storage Company/team and I don't know where I will be without her!!

Tory is good

Rebecca&Kim are 2 amazing ladies that always helps me out they both deserve 10 stars

I enjoy the customer service that Tory displays. She makes renting at this facility-exceptional. I feel comfortable with my belongings being stored here because I see how she walks around checking on things.

Krista was helpful

Krista was great and super helpful

Krista and John were fantastic. Answered all our questions and were very kind.

Would give fewer than one stars if I could. 10/10 will not use them ever again.

Great facility! Fulfilled all my needs when it came to storing college dorm items for the summer. Tori was super helpful. Highly recommend!

Great location very clean and staff is super friendly and professional 10/10 would recommend. Will use again if I ever need to store anything. Krista and Rebecca are amazing!

Great facility the staff Krista and Rebecca are super nice and helpful and the unit was clean and suited my needs! 10/10 would recommend!

Krista is fabulous

I'm a tell this place is very professional and curtious their patrons I highly recommend storing your valuables here

Rebecca has been awesome with her service and help!

Krista she is the wonderful person

Great storage building

Great customers service, very friendly and polite.

Krista is awesome very knowledgeable, facility’s very well kept and clean

I talked with the manager, Rebecca on the phone after being referred to her by a nearby Public Storage. She was friendly, helpful, and went above and beyond with creative problem solving. I knew immediately this is where I wanted to do business. She got the final spot available on hold and then found a way for me to get it reserved within 15 minutes when the website was having issues. Due to Rebecca's service, I anticipate a long term partnership with them.

Good ig

Never once did I think I could go to a storage and get overwhelmed with positive attitudes and speaking positive into my life may God continue to bless them and their family

I like the people here they help me with all my needs

Rebecca was amazing very friendly and nice survive will definitely keep doing business with them bc the price is right

Just moved to the area and Rebecca was extremely helpful and kind. She greeted us and even checked on us as we loaded our vehicles from the unit! Will be using this location for a while!

Krista & Ms. Sheri were very helpful and got everything in order....I'm very pleased..

Krista is amazing, kind smart and very helpful and the location is very clean and very well kept great place to store anything

The employee that helped me was Rebecca At East brainerd location and I was in immediate need for storage ,and when I called or reserved it , wasn’t long Rebecca called and followed up on the reservation. I had first only reserved one unit and quickly realized we needed another one. I called Rebecca And inquired she then reserved the second unit. I want to say Rebecca was very helpful and even our 2 units were only one unit away , that to me was amazing enough! I want to say she was very professional, helpful knowledgeable, and most understanding. It was a very stressful day but I have to say Rebecca made that day GREAT! Thank you Rebecca

Climate control building not well maintained since large roll up metal door is freq broken. Hours of accessibility remain limited. Not open til 9 p.m. anymore. Inconvenient.

Excellent service very helpful. Makes renting super easy. Thank you Sheri !!

Staff was very friendly. Unit in great shape. Krista was great with service

Have rented at this location for a very long time, back when it was Jepco. I had gotten a letter from Jepco that my fee would never go up again since I had been a long time customer., Then along came Public Storage and my fee keeps going up having almost doubled since Public Storage took over AND to make things worse the access hours were cut recently from 9 PM down to 6 PM, Nice facility but no longer happy with it.

Well secured but prices keep going up. You'll get emails saying it's going up, sorry for the inconvenience. I started at $59 and agreed to those terms and now I'm paying $89. Looking to move facilities because I feel they lied and the cost increase was not mentioned in the terms. I didn't even see the rights to increase at any time.

Get hours used to be 6 to 9 PM but now there 6pm to 6pm and 6pm to 5pm on weekends. Why did they change hours on weekends

Great customer service

I love this facility! Karen, who I believe is property manager, if she’s not she should be, is a perfect example of exemplary customer service. We have had our unit for a while and she has ALWAYS made sure our safety, security of our items, and needs are met without hesitation. Look nowhere else, cause Karen has this property in tip top shape! Thanks Karen !!! PS. Karen should get a raise even if she recently had one already.

Krista

In and out very easy access.

Danielle and krista were very helpful and friendly

Krista and Rebecca are very sweet and helpful. Highly recommend this place

I used to like this storage company. But you can only access the units until 6pm when it used to be 9pm. Edited to add: Karen at the Carter st. location reached out to me and addressed our concerns. She was amazing! We were going to switch companies but have made the decision to switch locations instead. The new location hours work great for us! Thanks again!

Greatly pleased with the service Rebecca provided.

A little difficult to find our new unit due to property layout, but unit was clean and easy to access.

Krista is the best. Very professional.

Not a bad spot , good prices , decent people. Good unit if you over look the holes in the ceiling and picking roaches out of your stuff after you watch them fall in.

New renter for this site and this company, but a long time rental storage user. Can't say enough about the personnel. From the start, Rebecca and Christa were extremely helpful and professional. Rebecca explained all the procedures and polices very clearly. The site itself was clean and in good repair. The security gate and fencing appeared sound and strong. Very soon after I rented the space, I lost the keys to my locks, and was expecting delivery of 10 x 20 feet of my stuff that was being moved across country. Christa suggested and then seamlessly enabled my transfer of my rental agreement to another empy units of the same size, so that when the semi arrived, there was a space to put all the stuff in. Of course, I had to buy two locks from P.S., but that was a small price to pay to alleviate the aggravation and dread. So far, I can't say enough about the "local staff" as one reviewer wrote. I will be crestfallen if I find that "corporate central" are as scurrilous as some reviewers noted here; jacking up prices capriciously every so often, forcing me to relocate my stuff elsewhere.

The service was PHENOMENAL!! Danielle was quick, professional, and knowledgeable. I highly suggest this location and ask for Danielle! She rocks!

Very pleased :)

Amber was extremely helpful and very friendly, but prices keep going up every few months now I'm paying almost twice of my original plan, moving to a new company. Update: Manager contacted me and removed the upcharge but it seems that I will have to contact them every three months to prevent this from happening. Locally they are very friendly and helpful but the corporate practices don't sit right with me.

Organized Criminal Enterprise. Quote rates, then after you rent a truck and hire workers to put your valuables and sentimental items in storage units, they hike the rate after a short while without notice, and then lock you out and sell your stuff if you try to dispute the rate hikes. Then they charge you for the arrearage. For example, if your rate per unit is raised from $50 to $150 per month which exceeds your budget, they provide NO written notice if you can't pay the overcharge, sell your $10,000.00 of belongings to the "highest bidder" (friend of the manager?) for $75, so suddenly you have nothing and still owe them a balance of $75, and they can ruin your credit if you don't pay. Up north, that is perceived as extortion. Around here, that is simply how this company does business.

Kim at east brainerd was very helpful considerate we need more people like her we will keep her

The place is kelp clean but I only had rented it for 7 months and the price went up

Rented a storage unit for a client, client saw the gate was broken due to a truck driving through it and did not want to store their belongings there. Cancel unit (had the unit reserved for 30 minutes) they only refunded me part of the rental and refused to refund the rest. I've done a lot of business with these folks and referred a ton of clients here. After they did that and not having any calls returned by the district manager. I've decided to leave my experience in this review and will no longer refer or take client belongings to this facility. Just showed greed. I would understand if it was reserved for a week and then i canceled but not on a reservation that was held for 30 minutes. Never even went to the unit or looked inside. Sorry guys, but after the business I brought to your facility, I expected a lot more for such a easy thing. (Guy at the desk said he was surprised to see any of it returned back)

We are renting a unit while we are preparing our house to sell. As I have been moving our things into the unit I noticed rat droppings and chewed up boxes all over, heartbreaking, because it is mostly my baby stuff (stroller, wagon, etc). I cleaned it several times, put rat traps, and there is still a problem. I contacted them several times, and they have done NOTHING about their rat problem. I'm disappointed (and disgusted) about their lack of care and service.

Always helpful would recommend to anyone

Danielle and scott made everything easy. Thanks for all your help guys! 100% class A

Very nice girl on the frontdesk... I come back after my divorce...other than that it's inexpensive and the only storage due corona who let me in the office

Krista is the best! This review is way late so I hope I spelled her name right! The staff is so friendly, I’m not sure about the guys name.... great storage facility with friendly faces :)

Krista and the rest of the staff are very friendly and helpful . I have rented from y'all before and have always been treated good.

krista and kaleb are on top of your storage needs

Gave a great walk through made sure we understood everything before we signed paper work. Awesome job lady’s krista and Katie

Kaleb was very helpful in getting us set up with a unit.

I love that they offer insurance for your items incase of damage or theft... especially when you don't have renters insurance....

I’m just here out of my free will but the storage are nine and cheap

Ive had nothing but great service from this location. The dealings I have on a daily basis with krista and kaleb have been nothing but awesome. Only had 1 issue with my 24 hrs access, but it was resolved quickly as they researched that I was suppose to have access.

This is a really nice place to store your things. The customer service is excellent.

Just raised the monthly rate after only being there for 3 months without telling us anything

Amazing customer service from Krista! Very personable and made the process simple and easy!!!

Kim was fantastic. She walked the property and got me rental take.n care off quickly. Will definitely recommend

Kim & Nathan, efficient and informative on all questions to be answered. The compound clean and all drainage in place.

came into the office to pay my storage bill today Kim greeted me with a smile she was great

Super nice staff.

Krista was very informative and helpful..

Krista is awesome very nice and very helpful would definitely recommend her for your storage needs

Had a very good experience. Was treated very well. Loved the space. Krista was very nice and answered all my questions and concerns.

Only reason 4 star is don't tell you up front about storage insurance required $15 a month extra if don't have home oweners insurance.

Wonderful and helpful staff! Affordable prices too!

I needed storage space temporarily while relocating here from FL and got great service from the staff at the East Brainerd Rd location. Amber was the manager on duty when I arrived, she was both professional and very pleasant. She drove me out to see the unit I reserved online before allowing me to sign the contract, which was good because it wasn't going to be large enough. She showed me the next available size (which was perfect), then walked me through the paperwork and payment and I was all set. Facility is in good shape and both gates work well. Thanks, Amber!

Great customer service on East Brainerd Rd location in Chattanooga,Tn!! Thanks!!

Amber & Sheri were as helpful as can be. Friendly, courteous and well informed. Don’t lose these two… jc

Don't let them scam you. First month is cheap. 2nd months ok. 3rd month was $78 for a 8×10.

Very good attention to detail very helpful and informative and it doesn't hurt that the agent was very attractive as well

I loved this place. Amber and Lynn were so nice and patient with me when I had a hundred questions. They were kind and helped me thru the process. I had an out of state move and they helped coordinate everything over the phone, and even checked up on my reservation during my trip. Wonderful and clean place. Thank you so much!!!

Maryland was very nice and respectful

Amber and Tonya were both exceptionally welcoming, friendly and professional. I recieved 5star service and it only took 15mins, in and out. Total convenience, top notch experience. Great job ladies!

Always a great atmosphere for auctions!

Late fee's will screw you.too high.

Anber an michelle help up awesomely there the Best

I was told incorrect information about when to pay the rent on my storage and now have to pay a late fee. Never had an issue at any other storage place until I came to this one. That’s why I never wrote a review when asked to when I first signed up.

They treat me very nice

Great customer service from Amber. She is very knowledgeable and professional and she took the time to help me out. When another unit came up that was cheaper she let me know and asked me if I wanted to switch and I gladly did. The storage facility is very clean and it has cameras and I really appreciate everything this place has to offer. Thanks for helping me.

Michelle provided us with excellent customer service. Thank you so much!

Amber is one of the best people I have had the pleasure working with when trying to get a storage unit during the hectic times of moving. I recommend this location because Amber is here and it’s also one of the best locations for storage needs in the area!

Great place nice fast service, very clean and Amber is a great representative. Great job and thank you.

Awesome service from Michelle and Amber, very helpful with everything. Rent a space from these young ladies.

Love this location and the staff, especially Amber!! She helped me get into my unit and get everything organized. Very friendly!

Amber and Michelle both do am impressive job managing the facility where I lease a storage unit.

Amber and Michelle were great and very helpful! 10/10

Michelle is so Knowledgeable. She made my experience one of the best I’ve ever had at a storage facility. If you’re thinking about storing. Check her out!

Thank you Michelle for helping us find the storage unit that accommodates my family the most ! Public storage take care of her ! 🙂

Michelle provides excellent customer service. She fully explained all policies and procedures. She is a Great asset to Public Storage company.

Michelle is awesome. She is very helpful and I really enjoyed our convo.

Moving is very stressful especially when you are having to put your items in storage. Stopped at public storage on my way to work and spoke with Amber. Her professionalism is out of this world amazing. I walked away knowing everything I needed to know and then some. She is very helpful when it comes to stressful situations like moving. Amber went out of her way to help me and answered EVERY question that I had, and trust me, I had a lot! She took me around the property showing me everything and getting me in the right size unit. Definitely will not be worried about my belongings while they are stored here. Thank you Amber, you deserve way more than 5 stars!

We caught Amber sweeping around another section of units on our way out and I know my wife and I have doubled her job as a guide to Chattanooga lol. We aren't from this area and recently moved here and its been a nightmare learning what is where. She has been consistently patient and very helpful. Our move is almost done and we'll no longer have a need for public storage, but I just might get a smaller unit for the things we want to keep but is too big for our apartment. Im so glad we decided to go with this location for storage. The people there have really helped make this an easy experience.

I just rented a space and both Amber and Michelle helped with attaining a space for storage . I went to other rental facilities and spoke with staff and they weren't as helpful or informative. Their facility and surroundings were very clean and well maintained.

Rude workers

Brook was great helping us find the right space and answering all our questions this morning. Very easy process

Michelle is wonderful! She is amazing! She made my rental so easy. I love this place already!

Great customer service from both Amber and Lynn. They helped me find units I needed right away. They were assume. Great pleasure to work with them. They both went out of their way to make sure all my needs were met.

My husband and I stumbled upon Amber after looking for the best deal on storage. We were having such a bad day with all the stress and her sweet personality and willingness to answer even the most mundane of questions just melted all that away. Our storage unit is exactly what we were needing and the prices compared to similar companies around Chattanooga were cheaper. She made sure to make me feel very secure that my belongings are safe here. My inlaws will be moving soon and I'll definitely be recommending this place!

Amber was super helpful and knowledgeable. Awesome experience!

Amber is very nice n professional. She answered all my questions n took the time to go out and show me my space before renting!which was great because the size I thought I needed was way to small. Thank you for helping me. I’d give a million stars if I could

Michelle was excellent!! Thank you so very much. She was both personable and professional. Greatly appreciated!

Michelle is great. This is a great place to store. She is taking care of my rental now. It was a easy process.

I got a reservation for Friday the 29th but stopped by today to look at the unit. Michelle was so helpful and very sweet! She actually made my day. I will be using public storage every time im in need of storage.

Michelle is awesome. She really made my day. Easy process.

Good facility, good staff, wasn't happy about the price hike a few months into storing things there but it wasn't site specific.

Efficient and best of all, friendly and knowledgeable! Highly recommended.

Michelle is amazing! She made my rental experience easy & fun! I will always be a customer.

Great customer service, professional staff, and clean property. Highly recommend this location.

Amber and Michelle was great in assisting me with transferring unit and made the They helped me with all of my issues that I had and were also very professional and helpful

Amber is incredibly helpful! She got us exactly the storage building we needed without any hassles!

After looking at storage units for the last couple of weeks, we pulled in and got to talk to Amber. She went above and beyond showing us different sizes and helping us find the perfect size storage unit for us. Very adequate space between rows unlock others we had looked at.

Amber and Michelle was great! They helped me with all of my issues. They are very professional and nice! Look forward to seeing them again.

Amber was amazing answered all of my questions, and helped me pick the correct storage with an affordable price !

April and Amber are awesome! They answered every question I had.

Michelle was quite helpful on many occasions always a smiling face and cheerful attitude and always helpful to help in any situation.

I showed up Amber was very helping and nice And was very

Amber was absolutely amazing. Any one who needs storage space should come see her.

Only left one star because you cant chose zero. Gate always left open. Cameras “were left there by previous owners and don’t work” is what I was told when I showed up today to my unit half empty. Police report filed. They cut a lock that the manager said they had never seen be cut before. Odd that they sold me the lock....don’t get scammed like I did. Do your research people.

April and Amber Great customer service

Amber was outstanding at her job. I’ve been looking around at all the storage places in town trying to find the cleanest, and best priced, and this one absolutely was the BEST. No where else will get my business!

Amber was extremely helpful during the move in process! She was very nice and willing to accommodate our storage needs. The facility is very clean and we are very happy with our decision.

Rented a storage unit from your facility after talking with amber. She was knowledgeable and very friendly. Was very pleased to find the property and unit clean and well maintained. Very happy with the pricing and staff. Will highly recommend in the future

Amber is a great worker and was very nice

The manager Amber was absolutely amazing. The only thing better than her knowledge was her ability to make me feel at ease during the entire process. If you need a storage building I highly recommend you go see Amber at Public Storage.

Mrs Shannon was very helpful with the customer service it was excellent she knew exactly what I needed and at a very reasonable price would I recommend her to anyone? Yes absolutely

Very professional, very polite, clean place and overall made the process very easy to get a storage. Thanks

I had a wonderful experience with Amber yesterday. She was very friendly and informative and made me feel comfortable in renting my first storage unit.

Super great see amber 5stars

Nice and clean

Amber was a wonderful person and has excellent customer service skills. I will always use this location

Thanks Grahm!!!

April and amber was great they helped and service was great thank you

Great friendly service. Couldn’t have asked for any better service. If you need storage you definitely need to go see Amber at this location.

Very good place but if you're going to store store an inside unit climate control

Great customer service, made sure the units and place are always clean. April is a terrific person to talk and interact with, makes sure you have all you need. Thank you!

They have a rat infestation and if they tell you they all but we have insurance the insurance is stupid because you only get $150 for all of your furniture no matter what you have in there I have beds couches everything in my house has now been ate up by rats in the customer service don’t do nothing tell me that I have to do it myself put the rat stuff in there so just save you guys the trouble and don’t go

Great location, clean easy entrance, really enjoyed all the information provide by Sheri. Look forward to having this unit for all our personal home items while we build and move to Tn our new retirement home.

Great security for your belongings 😊

April and Krista are friendly and very helpful.

Over priced

Do not like this place they run deals to get you in then you can never pay it off and they sell all your stuff dont even give you your personal documents or pictures back they say they do but they dont. Would not recomend them

If you're looking for storage go see Amber at public storage on east brainerd! She's awesome!

Good customer service and low rates. Will definitely use again

Had trouble finding the place and leaving complex is difficult. Helped a friend move her stuff out and we found water damage that the company is denying was there fault.

It was such a pleasure working with Rosie today. She was extremely personable and professional. She explained everything to us in a thorough manner, gave us a tour, helped us purchase packing materials and sent us on our way with a smile! Thank you, Rosie.

The rental process was quick and easy. Rosie checked me in and was so friendly and helpful. It has been a good experience.

April was such an amazing and helpful personal to work with! She took the time to explain everything and show me what I needed. No surprises like most would do. She is happy and up beat and made my sign up visit perfect.

April is so helpful.. Always a pleasure doing business with her.

April & Barbs customer service was outstanding and a joyful experience . With little knowledge of knowing how public storage works or anything , they were very helpful and friendly! The property and everything was in good condition and all was satisfying. Little to say I dont look forward to renting another storage unit lol, but if so . They'd definitely be this first I'd call !!! Thank You Guys !

Rosie was extremely helpful and very friendly and knowledgable. Great experience.

Just got a storage unit here after searching a lot of places. Rosie did an excellent job of helping us get what we were seeking. The pricing here beats any other pricing option we've found after searching all over Chattanooga. If you need a rental space or storage unit, swing by and talk to Rosie.

The electronic security gate has been broken or inoperative for part of February and most of March. The management does not seem concerned.

Friendly staff and very helpful.

This business hired a review farm to give them positive reviews at all their new locations! Go look and you'll see the reviews keep giving the same names across ALL locations. Shame! (ding ding) *And yes. I just moved out of a unit here because the gate was ALWAYS broken and left open. Why pay for security if they don't provide it?

I came in to pay my storage building payment and April was a great help doing that

April was and blessing ,Courteousis and Professional

Excellent customer service and clean facility.

Rosie was great getting me all set up with my storage unit. 5 STAR service. Thanks, Rosie

April treated us very well when we were setting up our unit. She was very energetic and helpful.

This is the most helpful Public Storage I’ve ever been to. Stacey was very professional and friendly even though I asked a million questions. She always had a smile and never made me feel pressured or that I was wasting her time.

stacey was very helpful and kind

Great service by Krista! Got my unit quick fast and in a hurry!

I'm looking for a storage building and stopped in yesterday to check out the options at this facility. I was shown around by Stacey, she was above and beyond helpful and polite. A big thanks to her for her kindness.

Stacey is the sweetest person I know.

I'm moving from Florida to Chattanooga and i needed a unit for my stuff until we closed on the house i was getting, the woman there (Stacie) was very kind and polite, she went through the deatails and how it worked, she explained everything very clearly, i appreciate all the help she gave me i am definitely gonna recommend this place just because of her.....

Had some unexpected event arise and needed a storage unit quick. Called this location and spoke with Stacey who explained to me the process of renting and the options (unit size, etc.) for this location. When I arrived at Public Storage she was so helpful and knowledgeable, able to assist with all my questions, even went out of her way to take me and show me the different size of storage units that were offered. Not everyday that you get such wonderful customer service. It was a GREAT experience doing business here, especially due to Stacey's helpfulness and good nature. I HIGHLY recommend, if you need a storage unit in this area, you should go to Public Storage. Thanks again Stacey for helping me out with my unit!!!

Stacey was professional and went above and beyond my expectations. She answered my questions in detail and put any concerns I had to rest. I would recommend this location without hesitation!! Its a relief to know there are still a few companies that hire quality people. Keep up the good work!

April she's the Best....Ever thing went Good.....I got to say I will send all my Friends There.......

April was great,very informative and enthusiastic! Quick and easy with the contract!

It's crazy how you know people for years an still fell as if your strangers!! I walked in public store today felling like my word was about to end an AN Mrs.April saved the day not only did I get a store with a good deal she gave me words of HOPE ENCOURAGEMENT!!! She showed me good people still exist THANKS MRS.APRIL!!!!!👏👏👏😘

Stacey was amazing!! We can't say enough about our experience here. We had a very last second and unexpected need for a storage unit. I looked online and found what we think that we needed and reserved it. Within five minutes Stacey called to see if I had any needs and to find out when we could meet to set it up. We arrived about fifteen minutes later and she escorted us to the unit to see the size and came back and got started on the paperwork. We were in and out in about 15minutes. She was very fast, very kind, tons of helpful information and tips. We'll highly recommend this location!!!

I couldn't have asked for a better experience with Public storage. Great service! Thanks Stacy!

Easy in and out... All set up, no issues! Great location and Stacey was a huge help! I have a big unit!!

Stacey made it easy and a great experience. She took her time showing me the different sizes of spaces. Then explained all rules and access code in and out. Thanks Stacey

Very clean and well kept. Stacey did a good job making sure we had the right place, even if that meant walking the whole property because her golf cart was broken. We will definitely recommend her to anyone in the future!

Clean

We would like to thank Stacy for being very friendly, honest and helpful. This was are first experience with a storage company and I would recommend this property to family and friends. Its clean and open spaces to move around. Keep up the good work. We will probably be in our unit for at least a year and look foward to working with Stacy. Thank you Ruth & Tom Demarco

Stacy was very professional and curteous. My appointment went quickly and effortlessly. The first unit we looked at happended to have a roof leak and water on the ground but without hesitating she addressed the issue and we moved on to another unit. Once back in the office she made sure to have maintence get on it. Only issue I think I may have is with the traffic on east brainerd due to the high volume throughout the entire day but otherwise the facility and employees are spot on.