The entire team at this location is so extremely helpful but especially Vanessa. She went over and above, answered all of my questions and was very professional!! I highly recommend public storage and would definitely use this location again!
The customer support was fantastic! They quickly resolved my issue and were very friendly. " Thank you, Vanessa.
Manager, Crystal replaced with a kiosk on 3/11/2022, just got hit with a huge increase and now cannot afford to stay here,disappointed, too expensive now, they don’t care. Stay away
I’ve been paying $119 for months and all of the sudden it goes up $40????? Shame on you for taking advantage of people that have storage there and are now forced to move it!
If I could leave zero stars I would! We got our storage unit in 2016 when it was owned by a local company at $89 per month. Over the years our rent was raised over and over after being bought out by Public storage to a whopping $267 per month! We also used to have 24 hour access to the unit which was essential as this was storage for inventory for my husband’s business and we lost that access several years ago. After the final $50 raise we were fed up and moved our things out only to be charged for an additional month. After contacting PS, this is exactly what our credit email said.
“Thanks for bringing your concerns to our attention. After looking into the issue with your move-out bill, we’re happy to reimburse your account with a credit of $267.00.
You’ll see this credit show up on your original payment method soon. Check your updated balance for details.”
After 2 weeks we still have not received our credit so we contacted support. They have now informed us that we will receive a refund in check form that will take 4-6 weeks! DO NOT RENT FROM THESE PEOPLE!!! THEY ARE THIEVES!!!!
I am a happy customer! Jason is knowledgeable and answered any questions I had. He showed me a few storage units and the different sizes that are available. His customer service was great. I look forward to storing my stuff with this public storage location!
I am happy customer! Jason is PHENOMENAL!! He has such a pleasant attitude and is very helpful. He answered all of the questions I had, assisted me with my account, and allowed me to tour several storage units to see which one suited me the best. My experience from beginning to end was wonderful, and because of this, I am excited to be doing business with Public Storage. Jason, you should be promoted!
The facility is very clean and well maintained. Jason was very friendly and knowledgeable in explaining the sizes of the units and the cost. He happily answered any questions I had.
The customer service is top notch! The 3 employees I've communicated with were wonderful! Crystal, Jenny and Jason thank you so much for your help!
Excellent Customer Service.
Top , really good servuce
Crystal, the manager, was very helpful and so polite. Great experience bc of her!
Crystal and Jenny are a pleasure to work with. Easy process and move in.
Linda showed great customer service. Very easy to work with.
Very nice storage facility….been renting there for a few months. On January my storage rent increased $29. Called the office and they stated a letter was mailed to my home address in November. That is not true - I did not receive a letter or email regarding a price increase. I understand this is a month to month lease agreement and they can give a 30 day notice to increase your rental rate. I was alerted by my bank of the increase which was nice but would’ve been nicer by the public storage rental office.
Crystal was very professional and nice. Thank you for all your help
Wow - a great clean facility with helpful courteous staff. Have rented from Public Storage in the Charlotte area for over 15 years and 4 years ago rented multiple units at this facility when we downsized and moved to this area.This is by far the cleanest, most well-maintained and secure location we've ever used. The property manager, Crystal, goes above & beyond what one might expect. We now need to move from one unit to different size, and she was so pleasant in offering to help me determine the size needed, and even gave me a few names of movers who might help. This was totally unexpected but so appreciated! Thank you!
EXCELLENT SERVICE from Crystal!!! She was responsive, professional, and extremely helpful. Definitely the best experience!!
Crystal has been the most help y kind person to work with. The facility is probably one of the cleanest and well maintained storage place i have ised!
Crystal goes above and beyound to help the customers.
Crystal was very helpful, courteous and a pleasure to deal with. Public Storage should be very happy to have an employee like Crystal that engages so well with a customer.
I went in to public storage at 292 in Indian Land SC concerning my storage. Crystal is always friendly and professional. She has a beautiful smile and will make you forget about your problems. Crystal keeps the storage area and the bathrooms clean and this is why I rent here because of Crystal. Crystal is "ONE IN A MILLION"!!
Crystal was very friendly and professional. Highly recommended this facility.
Crystal was so helpful in getting us into a storage unit for my mother-in-law. We needed something accessible and safe. She showed us around and assured us my senior MIL could easily access the property and the unit. Crystal also went over the app with us and made sure everything went well before we left. We had other storage places to look at, but decided that Public Storage was it and no need to look any further. The facility was clean, property roads wide enough to maneuver a truck, rental rates reasonable, and best of all friendly Crystal in the office! Thank you!
I was very pleased with my arrival !! Crystal was a huge help as soon as I got there she was Very professional friendly & made my day better because moving is exhausting enough but she helped me so much so 5 stars ⭐️ ⭐️⭐️⭐️⭐️
Crystal was wonderful!!! She helped me so much to find what I needed!!!!
Excellent service and attention from the facility manager, Crystal. The facility is well kept and Public Storage makes it easy to maintain the account.
Great location Crystal is the best.
Crystal was absolutely helpful. Wonderful person and very knowledgeable.
Fantastic friendly efficient
Chrystal was amazing with showing me the property very friendly as well professional, if your considering purchasing a public Storage lot ask for Chrystal she is very helpful...
I have leased several storage units at 292 Fort Mill Hwy Indian Land SC. Crystal has helped me every time and is so nice and helpful! Her customer service, knowledge and attentiveness are why I continue to rent here.
Very nice customer service immediate attention 5⭐️ Highly recommend .
Very nice and the manager was very helpful.
Crystal was awesome very personable and professional
Excellent customer service. Crystal was very friendly, patient, and helpful in helping me find the best storage unit suitable for me.
Crystal was great! Very nice and helped me find exactly what I needed.
Crystal is the one!! We asked her to give us a call once a unit of our desire was available, and she did just that. It was right before office closing hours and we knew we wouldn't make it in time, but she stayed until we got there. She stayed just to make sure we got the unit. She loves her job, and it shows. Great personality and wonderful service!!
Crystal is fantastic and very helpful! Couldn’t say enough great things about her!
Crystal is Amazing...she met All of my needs and informed me on a few things I wasn't aware of
Great customer service and facility. Crystal was most helpful and professional.
Great service!! thank you Linda and crystal!
This is not your typical storage place! This property is very well maintained from the parking lot, gates, spotless office and the units. It even smells clean! Crystal was a pleasure to work with. She was so thoughtful to call us when another unit came available in a location that would be easier to access our boat and helped us through the transfer process. Linda was also so helpful in answering all my questions and helping me decide on the right size unit. Excellent customer service, well maintained property and kind people….why in the world would you rent anywhere else? :)
This storage place is amazing! Their staff is authentic, honest, and so very kind. Crystal called me to let me know that I could switch my current unit to an easier to access storage unit to store my boat which was so helpful! Linda was also super helpful and made sure I had the best price and fit for our needs. Thank you, Public Storage at Indian Land!
Highly recommend this storage place. I drive past several others to rent here because I feel like this property is better taken care of and more attention is given to details. I appreciate the excellent customer service from Linda and Crystal and their help! I have been waiting awhile on a larger unit and Crystal went out of her way to contact me when one came available! Thank you!!!
Clean facility, well maintained. Crystal is a sweetheart, professional, and helpful. I underestimated the amount of stuff I had which clearly would not fit into a 10x10, Crystal was able to assess this by the amount of stuff, providing the most cost effective solution. Defiantly went above and beyond. I owe her dinner ;) I would highly recommended this location for your storage needs.
Crystal was so helpful and friendly! The sign up was super quick.
Crystal was so amazing she offered an amazing customer service experience experience I truly enjoyed working with her
Linda was extremely helpful!
Crystal was amazing to work with! She answered all my questions timely and worked within my constraints to get us set up how we needed! Facility is nice and clean also :)
Crystal is awesome. She has great customer service. Would highly recommend
I've had a unit with the 29707 Indian Land location for years. Crystal does a great job keeping an eye on everything and is always a big help to me.
Crystal did a great job assisting me. Extremely knowledgeable and helped me save money.
The customer service and quality of this location is excellent. Crystal looks out for you and is always willing to help.
I was having a bad day on my first day when I rented this space. Crystals positive attitude just made my day better. She has been so nice. Property is always clean. I highly recommend this facility. Staff is awesome. Thank you Crystal for everything you do here.
Crystal was very niceI had lots of questions and she was very helpful!
COMPLIMENTS to the manager, Crystal, for offering superb customer service, and helping me set up my account, and move my miscellaneous items into a clean, climate controlled unit near my residence. Despite the weather, and technical issues, Crystal was patient and resourceful, which helped a lot, and took a load off my mind. Thank you Crystal for renewing my confidence in good old fashioned Customer Service!
Crystal is just so nice. She keeps office so clean and neat. Highly recommend this facility.
Crystal does a great job and is very friendly. Good cleans storage units.
Crystal was very professional and made the transaction very easy to do! I strongly recommend!!!!!!!
Crystal was awesome. We had a really good experience. The whole process was quick and simple.
Came in for some boxes and other stuff and Linda was extremely professional and helpful! Will definitely be coming back
Its a storage place, why would I need to write a review about this place...right??? Wrong! First off, this place was immaculate!!! It is very well maintained! Second, I met Crystal there and she was an amazing help. She was extremely kind and courteous and went out of her way to fix an issue I had (caused by myself) and then she took the time to walk me to my unit so I could check it out. This is how customer service should be!!! Thank you Crystal! Amazing job!!! I would give you 6 stars if they had them!!!
Crystal was great and super helpful. The facility is clean and well kept.
This storage facility was really helpful in helping me prepare for my upcoming move. Crystal was fantastic in helping me decide which storage units would work best for me. Moving can be a stressful time and I appreciate Crystals ability to make it seem so more less stressful!!!! Would highly recommend this Public Storage unit.
Crystal keeps the facility spotless! She is knowledgeable, helpful and very pleasant to work with! Thank you Crystal!!!
Crystal provides excellent service. Highly recommend!
Awesome storage unit. Hassle free signup and move in! Easy to get in and out even after hours! Just make sure to get in before 9PM if you need anything out that day!
I just left this place after renting one of their larger units, and had the pleasure of speaking to Crystal, the property manager. She was polite, cordial and friendly and very informative. Overall, it was a great experience, and I have a good vibe about this place and the management. The property was clean and my storage unit as well. 5 stars! Thanks Crystal! 👍👌😉
MS CRYSTAL IS VERY NICE AND PROFESSIONAL. THE PROOERTY IS ALWAYS CLEAN AND NEAT. SHE HAS EXCELLENT CUSTOMER SERVICE. I HIGHLY RECOMMENDED THIS LOCATION. IF I CAN GIVE 10 STARS, I MOST DEFINITELY WOULD. THANK YOU CRYSTAL FOR ALL YOUR HELP.
Ms. Crystal was very helpful when I went to make a payment.
Linda helped me find the right size storage unit, this was my first storage unit and she walked me through the entire process and explained how it all works, would definitely recommend to someone in look of a storage unit.
Very friendly, explains things well, will warn you if near the due date of payment to avoid late fees. Inspected unit after heavy rains and 2 snowfalls and no leakage or damage. The drive aisles are wider than most other local facilities.
Fair prices and clean place
Ms Crystal was really professional and great customer service.
Crystal customer service is to be commended. I wish there was a 10 rating! Facilities are clean and office is organized!
Thanks Crystal
They are very helpful with information and get you the exact space you need. Very clean and very friendly. And thank you for helping us with the storage unit
Crystal is absolutely amazing. She is very helpful and she really will help you if you are in a situation. It is so nice to have someone like her that knows what customer service is really about.
5 public storages later over 20 years..I've found one I was very happy with..the best and greatest service I've ever had with this company..not only that I cross states almost 20 miles one way to be greeted with a smiling face from (crystal)..she has been the absolute best and extremely professional about this location/company. the property is always clean and parking is always available. the customer service has been beyond amazing..thank you deeply crystal for the excellent service you have given me..--tony
Very clean and professionally run facility
This storage space is the most wonderful amazing Place I have ever stored before very helpful . Crystal she’s the most helpful person i ever seen !!
I have been using Public Storage for many years. It is a great pleasure to work with friendly staff. Crystal, thank you for your great customer service. I appreciate the little chats that make me smile!