Tom did a great job answering all of my questions. The customer service here is awesome. We’ve been long time customers. (Dino & Beth)
Public Storage does not prorate for partial months should you leave mid-month. All outside entry and not easy to drive through the tight alleyways of this location.
Would not recommend choosing them with all of the other options.
Sage did a great job of helping us at the Indian Land sc location. She was responsive, knowledgeable and very customer focused.
James and other property managers are professional and have great customer service. They will answer questions related to storage. Nice and clean facility
For many years I have been storing items at this location. I have a situation with my current unit and was interested in changing my unit. Today I spoke with Jason and he was extremely friendly and helpful in resolving the situation. Thanks Jason!
Jason did an amazing job helping me get my storage unit! Great customer service!
From working with Tiffany ,now Jason ,it's nice doing business with this location. The property is well maintained. The customer service is great!!!
Jason was incredible and made the process quick and smooth!
Yes Sir Jason Is A Great Employee 4 The Company
Jason was very nice and honest. No problem recommending this location.
The storage units are nice, but be aware that they raise prices by a lot. I had the storage unit for only five months, then price the goes up by 30%.
Jason did an incredible job for my father and I. Great customer service and friendly!
The process to reserve a unit was extremely easy. The 10x15 unit is less than the 10x10 unit I had at Extra Space Storage. I wanted to move my reservation up a day so called the facility. Jason was extremely pleasant and helpful. I am honestly not use to this great of service.
Very accommodating. I needed a storage place asap. It was raining and horrible weather. I was treated wonderfully. I got my spot and was very happy.
Jason was absolutely wonderful. He made renting the storage unit so easy and went out of his way to make sure we had the best experience. He is friendly and dedicated to make sure his customers are well taken care off.
Jason was a big help with me moving into my storage unit and also upgrading to a bigger storage unit when needed. I really appreciate his work ethic he was easy to communicate with and made the transition between storage units smooth for me. Thanks Jason!!
Jason in the office is awesome. So helpful and kind and patient!
Just reserved a 10×10 no less than 15min ago... after submitting my card info (through the website as directed) the reservation was taken. No warning nor explanation told. Just that the space was no longer available. No others options to assist. Thanks for nothing Public Storage in India Land/Fort Mill Hwy.
The gentleman who assigned my storage unit was such a sweetheart. He was very accommodating for me and really eased my worries about moving out of state and having to leave most of my belongings there. Definitely would recommend! Very happy with the service and his great attitude.
Expensive but needed. The gate was stuck wide open- I don’t know if they did that on purpose to make it easier to get in and out of there. I just hope it is closed while there is no one in the office!
I had a space there for a little over a year and Crystal there who ran the place was very helpful. Very clean and secure.
Came to this facility to look at a few spaces. Crystal and Jason were so kind to show us a few units. They are very knowledgeable about the facility. They were very kind. Highly recommend this facility.
Crystal and Jason has been so kind. They are very professional. Highly recommend this facility.
Great service, great personalities and so helpful! Crystal is the best!
Very friendly customer service by Crystal and Jason
Crystal and Jason are actually the coolest people in the world! Great communication, super friendly, flexible, and knowledgeable. They made my storage renting experience the easiest, breeziest ever. That means a lot considering the cluster of stress my whole move / transition has been. Definitely a 5 star experience!
I came to this property and met the PAM Crystal. She was so nice. I had questions about the property and she answered all my questions. I highly recommend this facility. Thank you Crystal for all your help
Ever since I have been dealing with the property management Crystal she has been such a big help. She is certainly patient and kind. She cares about her customers and her job. If you need help for any reason ask for Crystal. She got you.
Crystal has been wonderful. She is trying so hard to keep this facility so clean. It looks great. She has been wonderful
Crystal was very friendly and knowledgeable.She asked pertinent questions to get us in the right size unit. Thanks! Units very clean as well.
Thanks Crystal
Crystal is absolutely amazing and made the process quick and easy!!!!
Very safe location, very friendly. Crystal and Jason were very helpful.
Crystal was delightful and very helpful!
Nobody showed up to work, ended up missing my reservation at this location. 9896
Crystal was the best! She is so helpful!
CRYSTAL was absolutely fantastic! It was 95 degrees outside and she stood in the heat helping us set up rentals on the app. Would highly recommend speaking with her when visiting the location.
Knowledge and friendliness was too notch.
Crystal was amazing she helped us with anything we needed I actually managed to get a bad cut on finger and she helped with first aid. anyone looking for a good storage unit should consider public storage. great place and people
crystal & Pat.
Has giving me great customer service anytime I’ve come in, always a smile on their face and it’s always a pleasure.
Great experience! Crystal, the manager, helped me choose a unit that was best for my needs. She walked me around the property until we found one that worked best with my physical limitations, answered my many questions with kindness and offered solutions to my concerns. She helped me deal with the paperwork line by line until everything was in order. Crystal helped me download the Public Storage app onto my phone to make gate access easier and explained different ways to pay the bills. As a Senior, I appreciated her patience and helpfulness. She made the whole process easy!
Crystal and Pat did an absolutely wonderful job assisting me! They were VERY knowledgeable, asked all the right questions, and were very thorough. They answered all of my questions as well. So happy to be doing business with Public Storage because of them!
Jennifer was very patient and helpful. Made my day easier.
They don’t prorate the last month. It’s in the contract you sign but it is miss leading when you use the app to set a checkout day. They say you could be fined if not out but how when you’re paying for the unit until the end of the month anyway? Just keep the lock on until the end. You’re paying for it until the end of the month either way. No one ever seems to be around in the office
Raven was fantastic and very helpful!
Jennifer is the best. Very informative, helpful and a very kind soul. Thank you for your help.
Jennifer is nice, very informative. She knows her facts and very trustworthy. She's very serious about her job. She is why we have kept our things here for 6 years.
The manager at this location is HORRIBLE her name is Jennifer she will not help and is VERY rude. Complaint filed with the district manager, good luck getting any help from her...
Rates are rather high now even after storing for over a year they constantly increase.
Always easy doing business. getting in and out is a breeze with the app. Great rates and climate control too! Safe and secure property and nice staff. Linda has been very helpful in assisting me as well with any questions. Thanks!
Update November 2022, the new property Manager Miranda has gone above and beyond to make sure I am well accommodated for and also does well to be able to get in touch with 10/10 !
Miranda was very helpful and showing everything and answering all my question!!
Great experience renting from Public Storage. The process was simple and quick. Raven was friendly and answered all my questions. Thanks!
Crystal was super helpful in getting the right unit secured for us. Convenient location for us, very clean, and easy to access. Would not hesitate to recommend this location to anyone.
Storage units are significantly smaller than advertised. They are run down, dirty. Layout is poor. Go somewhere else.
There was a mixup with my original reservation when I arrived with my moving truck. Per the reservation on the phone with central public storage, I was supposed to have climate controlled roll door and instead it was a regular door - not acceptable for my movers. In addition, on the phone they said it would fit 5 rooms and was too small. Linda provided great service at the 9896 charlotte hw fort mill location and got me into another unit, not climate controlled but I was in a bind and she did her best to accommodate me!
Linda was awesome made my experience great thanks for your help
We rented a unit recently. The customer service was amazing. Very professional and friendly.
Linda was very courteous and accommodating during my move out on 7/19/22. I will use Public Storage for my future storage needs.
Linda went out of her way to help find a storage for my car. Great customer service
Linda was so helpful and such a pleasure! Thank you for helping make our move to NC easier.
Linda was great! She walked me through the start up process and made sure I got a discount for being a first time customer!!
Linda was amazing we were a few mins late and she helped me with what I needed!
Linda did a great service and was very helpful
Linda was a great help! She got me setup with an ever better unit than I originally planned for a great price.
Always easy doing business. getting in and out is a breeze with the app. Great rates and climate control too! Safe and secure property and nice staff. Linda has been very helpful in assisting me as well with any questions. Thanks!
Linda was the best she was very helpfully. She gave excellent customer service. She very knowledgeable and does go above and beyond to make sure all your questions and answered. Will be renting for sure. Thanks for making the process super easy.
Excellent friendly customer service. Linda helped me find exactly what I need
Great storage place. Anna is a great customer service rep.
Safe, quick, and easy. Talk to Crystal she is so nice and helpful.
Anna was a great help. We told her the amount of stuff we were putting inside of the storage and she was able to provide us with the perfect size storage! Definitely recommend going to see her.
Linda was amazing!!! She was closing and allowed me to see the unit
Awesome service from Linda! Thanks for all your help!
Linda was very helpful for a first time storage unit user. Very helpful and a great space!
Friendly. Great customer service!
Anna was amazing today, she went out of her way to help us get our storage unit today and really helped with our anxiety, Thank you so so much
Anna was fantastic. Very helpful.
Linda was very helpful and patient showing me several units to fit my storage needs.
Anna was excellent! Quick and easy process!
She was Friendly and kind.
Monday, 1/31/2022
Today, I rented a storage unit at Indianland, SC.
I was assisted by Anna. She was very professional in providing me with excellent customer service last Saturday, and today.
THANK YOU, ANNA!
I had the opportunity to work with Anna this week as I was unloading my unit. She was fantastic to work with- pleasant, courteous, responsible. She’s a wonderful person. Well done Anna
Linda was very kind and helpful!
A++++service!