Public Storage Self-Storage Units at 9896 Charlotte Hwy, Fort Mill, SC

Jason in the office is awesome. So helpful and kind and patient!

Just reserved a 10×10 no less than 15min ago... after submitting my card info (through the website as directed) the reservation was taken. No warning nor explanation told. Just that the space was no longer available. No others options to assist. Thanks for nothing Public Storage in India Land/Fort Mill Hwy.

The gentleman who assigned my storage unit was such a sweetheart. He was very accommodating for me and really eased my worries about moving out of state and having to leave most of my belongings there. Definitely would recommend! Very happy with the service and his great attitude.

The gentleman who assigned my storage unit was such a sweetheart. He was very accommodating for me and really eased my worries about moving out of state and having to leave most of my belongings there. Definitely would recommend! Very happy with the service and his great attitude.

Expensive but needed. The gate was stuck wide open- I don’t know if they did that on purpose to make it easier to get in and out of there. I just hope it is closed while there is no one in the office!

I had a space there for a little over a year and Crystal there who ran the place was very helpful. Very clean and secure.

Great service, great personalities and so helpful! Crystal is the best!

Crystal and Jason has been so kind. They are very professional. Highly recommend this facility.

Came to this facility to look at a few spaces. Crystal and Jason were so kind to show us a few units. They are very knowledgeable about the facility. They were very kind. Highly recommend this facility.

Very friendly customer service by Crystal and Jason

Crystal and Jason are actually the coolest people in the world! Great communication, super friendly, flexible, and knowledgeable. They made my storage renting experience the easiest, breeziest ever. That means a lot considering the cluster of stress my whole move / transition has been. Definitely a 5 star experience!

I came to this property and met the PAM Crystal. She was so nice. I had questions about the property and she answered all my questions. I highly recommend this facility. Thank you Crystal for all your help

Crystal was very friendly and knowledgeable.She asked pertinent questions to get us in the right size unit. Thanks! Units very clean as well. Thanks Crystal

Crystal has been wonderful. She is trying so hard to keep this facility so clean. It looks great. She has been wonderful

Ever since I have been dealing with the property management Crystal she has been such a big help. She is certainly patient and kind. She cares about her customers and her job. If you need help for any reason ask for Crystal. She got you.

Crystal is absolutely amazing and made the process quick and easy!!!!

Crystal was delightful and very helpful!

Very safe location, very friendly. Crystal and Jason were very helpful.

Nobody showed up to work, ended up missing my reservation at this location. 9896

CRYSTAL was absolutely fantastic! It was 95 degrees outside and she stood in the heat helping us set up rentals on the app. Would highly recommend speaking with her when visiting the location. Knowledge and friendliness was too notch.

Crystal was the best! She is so helpful!

Crystal was amazing she helped us with anything we needed I actually managed to get a bad cut on finger and she helped with first aid. anyone looking for a good storage unit should consider public storage. great place and people

crystal & Pat. Has giving me great customer service anytime I’ve come in, always a smile on their face and it’s always a pleasure.

Great experience! Crystal, the manager, helped me choose a unit that was best for my needs. She walked me around the property until we found one that worked best with my physical limitations, answered my many questions with kindness and offered solutions to my concerns. She helped me deal with the paperwork line by line until everything was in order. Crystal helped me download the Public Storage app onto my phone to make gate access easier and explained different ways to pay the bills. As a Senior, I appreciated her patience and helpfulness. She made the whole process easy!

Crystal and Pat did an absolutely wonderful job assisting me! They were VERY knowledgeable, asked all the right questions, and were very thorough. They answered all of my questions as well. So happy to be doing business with Public Storage because of them!

Jennifer was very patient and helpful. Made my day easier.

They don’t prorate the last month. It’s in the contract you sign but it is miss leading when you use the app to set a checkout day. They say you could be fined if not out but how when you’re paying for the unit until the end of the month anyway? Just keep the lock on until the end. You’re paying for it until the end of the month either way. No one ever seems to be around in the office

Raven was fantastic and very helpful!

Jennifer is the best. Very informative, helpful and a very kind soul. Thank you for your help.

Jennifer is nice, very informative. She knows her facts and very trustworthy. She's very serious about her job. She is why we have kept our things here for 6 years.

The manager at this location is HORRIBLE her name is Jennifer she will not help and is VERY rude. Complaint filed with the district manager, good luck getting any help from her...

Rates are rather high now even after storing for over a year they constantly increase.

Always easy doing business. getting in and out is a breeze with the app. Great rates and climate control too! Safe and secure property and nice staff. Linda has been very helpful in assisting me as well with any questions. Thanks! Update November 2022, the new property Manager Miranda has gone above and beyond to make sure I am well accommodated for and also does well to be able to get in touch with 10/10 !

Miranda was very helpful and showing everything and answering all my question!!

Great experience renting from Public Storage. The process was simple and quick. Raven was friendly and answered all my questions. Thanks!

Crystal was super helpful in getting the right unit secured for us. Convenient location for us, very clean, and easy to access. Would not hesitate to recommend this location to anyone.

Storage units are significantly smaller than advertised. They are run down, dirty. Layout is poor. Go somewhere else.

There was a mixup with my original reservation when I arrived with my moving truck. Per the reservation on the phone with central public storage, I was supposed to have climate controlled roll door and instead it was a regular door - not acceptable for my movers. In addition, on the phone they said it would fit 5 rooms and was too small. Linda provided great service at the 9896 charlotte hw fort mill location and got me into another unit, not climate controlled but I was in a bind and she did her best to accommodate me!

Linda was awesome made my experience great thanks for your help

We rented a unit recently. The customer service was amazing. Very professional and friendly.

Linda was very courteous and accommodating during my move out on 7/19/22. I will use Public Storage for my future storage needs.

Linda was so helpful and such a pleasure! Thank you for helping make our move to NC easier.

Linda went out of her way to help find a storage for my car. Great customer service

Linda was great! She walked me through the start up process and made sure I got a discount for being a first time customer!!

Linda was the best she was very helpfully. She gave excellent customer service. She very knowledgeable and does go above and beyond to make sure all your questions and answered. Will be renting for sure. Thanks for making the process super easy.

Linda was amazing we were a few mins late and she helped me with what I needed!

Linda was a great help! She got me setup with an ever better unit than I originally planned for a great price.

Linda did a great service and was very helpful

Always easy doing business. getting in and out is a breeze with the app. Great rates and climate control too! Safe and secure property and nice staff. Linda has been very helpful in assisting me as well with any questions. Thanks!

Excellent friendly customer service. Linda helped me find exactly what I need

Great storage place. Anna is a great customer service rep.

Safe, quick, and easy. Talk to Crystal she is so nice and helpful.

Anna was a great help. We told her the amount of stuff we were putting inside of the storage and she was able to provide us with the perfect size storage! Definitely recommend going to see her.

Awesome service from Linda! Thanks for all your help!

Linda was amazing!!! She was closing and allowed me to see the unit

Linda is so nice and very knowledgeable and helpful! Would highly recommend Public Storage

Linda was very helpful for a first time storage unit user. Very helpful and a great space!

Friendly. Great customer service!

Anna was amazing today, she went out of her way to help us get our storage unit today and really helped with our anxiety, Thank you so so much

Amazing Amazing Amazing

Anna was fantastic. Very helpful.

Linda was very helpful and patient showing me several units to fit my storage needs.

Monday, 1/31/2022 Today, I rented a storage unit at Indianland, SC. I was assisted by Anna. She was very professional in providing me with excellent customer service last Saturday, and today. THANK YOU, ANNA!

Anna was excellent! Quick and easy process! She was Friendly and kind.

I had the opportunity to work with Anna this week as I was unloading my unit. She was fantastic to work with- pleasant, courteous, responsible. She’s a wonderful person. Well done Anna

Linda was very kind and helpful! A++++service!

Wonderful customer service and convenience of an app to make it contactless.

Jennifer was so sweet n helpful. After a long hard day at work and have to move stuff… ugh. But Jennifer really made it all fast and simple. She set me up on the app too! She really was amazing!! Now i am excited instead of tired! Let’s get this started!!!

Good experience. Anna was very helpful!

Very easy to secure a storage unit. Jennifer was professional, friendly and made it all go very smooth.

Linda was the BEST! Helped me secure a spot for our RV. She was very courteous and patient. Went out of her way to help.

Jennifer was a sweetie♥️

I feel like my belongings will be safe here, thank you.

Awesome customer service. Crystal was on hand to help out on a last minute storage need and provided exceptional service and help. She is an excellent example of the greatly lacking customer service throughout Corporate America!

Great experience! Jen helped us get everything set up and ready to go and was so sweet. Update: With everything that has gone on with Covid, thankfully our experiences with Public Storage have shown heightened priority for our safety and Jen's been as wonderful as ever.

The App makes everything easier. I love it.

I went by my storage unit tonight and used the app to open the gate. As it was raining a little at the time, it was nice to not have to roll down the window and get the interior wet to put my code in. The aisle was well lit and I was able to drop off what I needed to and be in and out quickly.

Horrible. Shady place. They charged me 3 times and threatened to lock my unit because it didn’t show up in their computer even when I could show where it was charged to my credit card statement. I got my stuff out and they did refund them over charges eventually but it was a huge hassle while in the middle of a move.

Great customer service!! Very friendly environment

Easy set up on internet, paid and had my code to enter emailed within no time.

Always a pleasure storing here. Neat, clean and always professional. Public storage better keep the employee here because great and respectable people are hard to find. Especially during these times.

We moved our trailer to a newer and better facility. They were going to cancel our contract over an administrative typo in the contract after being a customer for three years.

Jennifer was helpful

Ms. Jennifer was very nice when I made my payment

Jennifer is really great! Very helpful in keeping me informed about my unit and wonderful costumer service... super thankful for her!! (I believe she is the manager at this location)

The two very nice ladies made my experience very smooth and easy. I even got a discount for opening the account and filling out the application online. Hard to beat great service and a discount too.

The lady at the desk is very kind and helpful every time I stop in to pay

It was very good

I received excellent customer service from a young lady named Shanaya Williams at the Fort Mill location store #08634! Thank you!

I am a regular renter of public storage units because of their cost to benefits ratio provides you with the "Best Bang for your Buck". Benefits may include discounts on the first month's rent (for example, $1 for the 1st month's rent or a percentage discount on rents under certain conditions and very generous prices compared to other companies that provide similar services). In addition to these discounts, they will prorate your first month's rent depending on which day you moved in to your reserved storage unit. For example, you can move in on the 20th of the month, which may have you believe that you would still be charged the full monthly rate. Instead, they prorate it for the days remaining, and charge based on the remainder. Additionally, they also offer supplies such as boxes and other storage/moving related items for purchase at the location from which you are renting your unit. The aforementioned conveniences combined with a website that is well designed for the user's experience makes it much easier to pay bills and manage an online account. It is easy to understand how to manage your unit(s), reservation(s), billing options, profile details, as well as, moving units within the same location should you require a different size or type of unit. The check-out process is even simpler (no reservation required, just remove the lock from your unit, keep it for next time, and notify your intent to vacate your unit to the location store manager. If it's in the shape it was in upon first inspection of the unit then you don't even need to be present.). This company is almost always the best deal in town so definitely check out their location listings and review available units. You will find that pricing is often surprisingly low. They do have a limit on the value of items ($5000) which is in your best interest since you are never guaranteed that your unit will not be be broken into. You are required to either elect to use the insurance policy they provide or cover it under your own personal policy. Finally, the contract is month to month so as long as you don't have a payment scheduled for the 1st of the month following the month in which you vacated, you do not have to do anything further. The one exception to this rule is of you have autopay enabled. Just ensure that you have autopay off at least one month in advance because it takes their autopay a full month to begin. In my opinion, it is easier to remember to manually pay your payments on time. TLDR: If you are seeking a reasonable quality storage unit at a generous price that's month to month with friendly employees ready to assist you with any questions or concerns, this is the place you want.

I visit many PS facilities whilst traveling for work. Good customer service is consistent and security is always on point.

Jennifer provided me with excellent customer service. She seems pretty knowledgeable. Clean and Secure facility. Gated. Uses your own code. The number is kinda long but I guess that’s a good thing.

The property was clean and well kept. Jerrika was very friendly and helpful. Showed me the different size units to help me figure out my needs.

Great value. Competitive pricing, easy access to property, drive up units and public restrooms.

Fast friendly service

Jennifer was great, unit and spacious. Great rates as well

Jennifer was able to explain my bill for me. She took her time and provided me with really good customer service. Thanks Jennifer

We have helped several customers move into this storage facility and are always impressed with how clean the property is. The manger on duty that day was also very nice and let us know where we could turn around in the truck we had so that it would be very convenient. We have recommended this facility to our customers who are looking for where to get started.

The office looks great

Jennifer have great customer service and she was very knowledgeable.

Jennifer was super nice and helpful!

Highly recommended. Great facility and customer service.

Jennifer was extremely helpful. My wife stopped in to see what packing supplies were available. She gave great information and was very knowledgeable. They had a good variety of stuff. We are relocating to South Charlotte and this location is convenient for supplies.

Jennifer was lit! Very nice and knowledgeable!

Great Customer service and easy peasy.

Everyone was really great and helpful with getting my unit and making all the changes I’ve had to make! Thank you!

Great customer service from Brittany. Storm came along and the power went out. I wasn’t able to make my payment but she was super friendly and apologetic.

Great customer service!

Great customer service very clean Property

Clean and secure. Great prices

Went in to make my payment. Didn’t know you have the option to pay at any location! Love it

Super quick on checking in for my new unit at this public storage, Jennifer was very friendly and helpful. The unit works great for vehicle storage. Thanks again!

Competitive prices on their storage units, especially with their discounted online pricing. Definitely book online, it will save you money. The driving lanes between storage units can get a bit cramped if two vehicles are passing opposite directions, but as long as you're slow and careful it's doable. Climate control is temperature only, no humidity control available anywhere here. Will update review once we move out, but so far so good.

Jennifer made everything so efficient by calling me ahead of time and getting me scheduled. By the time we arrived, I felt like I already knew her! She was very warm and welcoming and made the check in process so easy. We are new to Fort Mill and thrilled that we discovered the right place to store our stuff until we get moved in!

Had an appointment with Jennifer today. She made things quick and easy.

Good customer service!!

Went in to make a payment. Jennifer was very helpful.

My man Josh was a great help. Very personable.

Jennifer was a pleasure. Good customer service.

Outstanding service from Jennifer today!

Good customer service

Excellent service. Stopped in to pay my bill.

Jennifer was a GREAT HELP.....THANK SO MUCH FOR YOUR WELCOMING SMILE...IM LOOKING FORWARD TO DO BUSINESS WITH YOU...GOD BLESS

Received additional late fee that was never discussed with me. This is after confirming that they dont even have my correct contact info.

Great customer service today from Jennifer. She's always super friendly.

Clean, safe. Secure. Customer service was good.

Jennifer is great and help a lot

Jennifer was so helpful!! Public storage is the best!

The manager, Jennifer is such a lovely person! The facility is well maintained and my unit was very clean upon move in.

Great service

Jennifer was great helping me get setup with my new rental!

We received excellent customer service and rented a unit based on the level of service received.

The manager Jennifer is always pleasant when I come in to pay my bill. She always answers any questions in a timely manner. Property is well maintained.

I've been renting here for almost a year and I am very pleased with the customer service. When I went in it was a very hard time and Jennifer listened. When I go back to pay my bill she always remembers me and asks how things are going. They are great.

Great quick service. Jennifer was very helpful.

My grandmother down in South Carolina couldn't figure out how to pay her bill, so I called the location from Connecticut and spoke to a wonderfully polite girl named Cassie, she was incredibly helpful with the issue and positively exuberant. Really made me feel like my grandmother was using the right storage company.

My name is Whitney and I had the best service at this location, the regional and district managers are amazing leaders to their employees. Thanks to everyone here.

The staff is awesome and always willing to go the extra mile. I really appreciate it ☺

Jennifer is always so friendly and helpful!

Absolutely amazing management staff. They were all so helpful.

What are prices to rent

Love it here Jennifer is such an amazing help and I love seeing her when I go pay my bill!!

I received excellent customer service from a young lady name Jennifer. Highly recommended.

Staff is always helpful.

Brandy was so nice when I stopped by today! Thank you for your help!

Violet was very professional and very courteous. The facility including our unit was very clean.

The property is always clean and well maintained. Well lit at night. Property manager, Violet, is always professional, courteous and always available. She is continually patroling the facility to ensure a high level of security. Highly recommended.

Violet was awesome great customer service

Convenient for boxes. Great variety in stock. Violet was very helpful, asked questions about my move and showed me different options. I'll be back.

Violet is so amazing! She made the entire process so easy, is super organized and takes pride in keeping her property clean and tidy. She's a sweetheart!! So glad I chose this location for my storage needs!

Great customer service, Clean Facility. Looks like they are having a lot of upgrades done to the property. Angie is always very nice and professional.

Jennifer was great. Good customer service.

Jennifer provided excellent customer service. Explained everything clearly. She was very friendly.

Excellent customer service. Jennifer was very helpful. Great place to store my extra stuff.

Jennifer was very helpful.

Excellent service, Wanda was extremely helpfull and informative, I would highly recommend this facility.

Violet was so helpful explaining things and showing me the proper space and how many boxes i would need to pack my belongings in. I came in on the 11th. Great service!! _Camille

I had the pleasure to meet Wanda and she was very sweet and very helpful during the process. Very nice and clean facility I would totally recommend them to everyone!! Great experience!!

Stopped in and Kristy was very helpful! Great customer service! Appricate all the help Kristy!

Needed to get prices for spaces since we will be moving in July, Kristy was extremely helpful. We will be back at the end of the month to rent with her for sure.

Kristy was wonderful. Thanks for all your help

1st time dealing with Public Storage and Kristy was great. Explained everything, answered questions and I was in and out in no time with all I needed. Great Job Kristy

Kristy and Jon were awesome! Super helpful with our storage unit and all around great people to talk to and do business with! Thank you for making it a great experience!

Very friendly and accommodating. We moved from Michigan and didn't realize how much "stuff" we had! Facilities are clean and Kristy and Stacy are very helpful!!

OMG.... LOVE Kristy. She was so helpful and stayed late on a Sunday to ensure we were taken care of and moved in. She was very patient with me and didn't get annoyed when I asked 20,000 questions. The unit i landed on is a 10x15. Perfect size for all of my things. Thank you, Kristy for all of your help!

Great location, easy process. Kristy really helped find us exactly what we needed.

The site location manager's name is Kristy and is the most helpful person I have ever meet. She goes above and beyond to answer all questions and concerns as well as make suggestions that will help your storage needs. I'm a fist time Storage renter and I had no clue what was needed or what to expect in this upcoming process. She has made my experience painless and convenient which are two words you never relate to or hear associated with the Moving process. Hands down the best service experience and Hassel free process!

Stopped in to buy packing supplies, Kristy and Alyssa helped me with everything! Very nice people!

Kristy & Alyssa provide great customer service to me. I needed a storage unit for my furniture and they were a great help. I got the right size unit I needed. I'm Happy I chose Public Storage.

Kristy did a great job of getting me set up with the unit I needed. Very helpful and pleasant to deal with. The service was 5 star. Should have a better price for people who are storing for longer terms. E.G. 18 months or more. The prices are 4 star. A little high.

This place is horrible. Although the people that work in the office are somewhat pleasant. Customer service is the worst. We have had our belongings in a 10x20 unit since October and have been paying about 180 a month which included insurance. (supposedly). So we go to pick up or belongings and open the door and all was covered with mold and Mildew the whole unit just covered. Office said insurance was cancelled at the beginning of January. And was our responsibility to re up the insurance without any notice of the cancellation. This place is to expensive and just not good at all. If you want to waste your money just through all of your stuff in your back yard and throw a tarp over it. It's about the same.

I have rented at several Public Storage in North and South Carolina and this location by far is the cleanest and has the best customer service!

Just wanted to acknowledge Kristy for being an outstanding manager! She has continually gone out of her way to assist me and show what real customer service should be like. She is truly an asset to your organization! Kudos Kristy!

Large selection of supplies to help with our move and great customer service.

the best experience I ever Kristy cope. was extremely helpful to the fullest I would recommend all my friends and family thanks for the help

There's always a friendly face who is ready to help every time we stop in. Very well kept.

I was unable to get the information I needed from the National Call Center. I stopped by store 08634 and Kristy went out of her way to make several calls to accommodate me. GREAT JOB!

They add extra fees when you sign up and make you purchase one of their $12 locks. They also charge you a $20 late fee without sending notice of a missed payment.

Stacey was super helpful!! I forgot my code to get in and he was quick to look up my account, verify my information, and give me the code to get in. So friendly! What a pleasure!

The staff is very friendly. This is a great place.

Awesome and very quick service. Plus Kristy was pleasure and a joy to work with we enjoyed the great customer service

Great customer service every time we stop into the office from Kristy and Mike.

My fiancé and I stopped in to get prices on moving supplies, Kristy was very helpful and showed us several different types of boxes and supplies to protect my things during the move. Will be back when we are ready to start packing.

Stopped by and Gabby was here and was able to take care of us and answer all of our questions. Great experience!

Gabby did an awesome job helping us out when we dropped by today!! Nothing but good things!! Thanks Gabby!!

GOOD PRICES, EASY CHECK IN, TERMITES This has been a bittersweet experience for me. I needed a storage locker right away to prepare for remodeling and staging of my house and my family has used Public Storage for years so I thought I should use them as well. I went to this location and the price for a climate controlled unit was just right. The unit was large and spacious as advertised. The rental process was nice and fast; Monica really knows her stuff and knows how to make best use of the customers time. I really appreciate that aspect of the whole process; unfortunately there have been some hiccups throughout this experience. We had a fairly significant maintenance request with our unit that took about a month to resolve after multiple phone calls and face to face conversations with the property management; it wasn't until I posted a negative review on Google and Yelp that I finally received some traction on my request. The general manager finally contacted me and personally apologized for the delay and didn't offer excuses. He had someone out to repair the unit the next day and called me to verify that the job had been done. He was very apologetic and assured me that he would ensure that these types of things don't happen in the future. When we were making preparations to move items out of our unit some termites decided to make a nest in one of our boxes that was right where the repairs to the unit were made. Some of the contents of the boxes had to be thrown out due to termite damage. I notified the general manager about this issue and he called an exterminator to resolve this issue, however they failed to notify me of this and the exterminator was unable to do anything. We were moving out so we no longer cared. We just wanted this whole experience behind us. I also told the general manager that very few of the external lights for the property were working making it unsafe for anyone to be on the property at night; especially when the rear gate is often left wide open after hours. As of 5/22/2015 the lighting has not yet been repaired. In summary: I would recommend these guys with reservations. The leasing process was SUPER smooth and efficient; Monica took her time to explain everything in detail to make sure it was understandable. The facility needs some help with lighting repairs and wall repairs, the units are spacious and the prices are right! If your unit needs maintenance, let them know and see what happens; I wouldn't count on any immediate response. I know that they really value their online ratings and I was able to get action from them by posting a negative review. I guess I am the 1 in 60 who had a unit with an issue.

Kristy did a great job in making sure we had the right space. When a second space was needed that she did not have she found one at a nearby Public Storage. A+++ Customer Service

Stopped in to get prices today so i have an idea when im ready to rent. Kristy showed me a few different sizes and gave me prices. She also showed me all the moving supplies i will need to help with my move. When the time comes i will be renting here. Thanks for all the help.

My boyfriend rented a storage unit and said Kristy was very helpful.

Randie is always helpful when I buy boxes and very nice

Monica at the Fort Mill Public Storage location provided outstanding service. It was a pleasure working with her for my storage needs!

good but the price is a little high.

Angie gives great customer service!

angela is the greatest person. she has great customer service skills. she helped me out so much. I will recommend this location to all my friends and family

I am extremely happy with the storage unit I have and also how Angie at the front desk worked with me to make sure all my storage needs were meet. She was in constant communication with me and made sure I knew what was the best unit for me. I will continue to use Public Storage an I look forward to many happy years there.

I rented from angela and she was very helpful. She made sure I had everything and understood everything. I would recommend this location to anyone.

Angie was extremely helpful and polite. I appreciate it when I go somewhere and am treated nice.

Angie was very helpful, I appreciated her giving me all the information I would need to store, including helping me decided what I would need to pack. When looking for a place to store your things, choose this location and ask for Angie.

My husband and I have nothing but great things to say about our Public Storage location and the property manager Angie. Angie has been a delight to work with. We had a very quick and complex move and she went above and beyond to accommodate our needs. If you are looking for a storage unit in the Fort Mill or Indian Land surrounding areas, look no more because this is YOUR place!

Angie was awesome. She helped us out with every question we had and was able to get us into the perfect unit. We couldn't have asked for a better experience.

Angie was outstanding. Great service. I smell a bonus in her future.

My husband and I moved from Los Angeles a week ago and are so happy we found this Public Storage location. We had the best experience working with Angie from the moment we called to inquire. We called only the day before moving in (moving truck arrived quite early) and Angie made the process incredibly easy for us. From showing us our different storage unit options, to the quick paperwork, and also making things convenient for the movers, Angie could not have been more helpful and pleasant to work with. We highly recommend!

I just wanted to take a few minutes and give a special thanks to Angie. She really made our moving experience a little less overwhelming. She took her time with us and even went over how to stack our stuff in a smaller space then what we thought we could use because it was the largest storage unit she had and that saved us from needing to get 2 spaces. She was very helpful.

Angie and Joyce was so helpful in our storage needs. We were just shopping around but they took the time to show us several different storages and sold us on this space that was only 1.00 for the first months rent. Our shopping around stopped there and we were even able to get a great deal on boxes. We bought 35 and got 15 free! Amazing

Matt R was very friendly and helpful. The property seems safe and secure.

I had used Public Storage before but had a really great experience from the time I stepped into their office at this location today morning. Manager Matt and his colleague Matt provided information about all the options available at this location for storage , which helped me make my decision quickly. All my questions regarding the storage requirements were answered clearly. I stepped out after looking at allocated storage room and signing the papers in less than 15 minutes. Truly, It was an awesome experience. I will definitely recommend this location.

Came to make a payment Liz was awesome

Came to buy some packing supplies Liz was wonderful!! She sold me tape u wasn't even planning to buy.

Just finished a rental and liz morris was very helpful

Awesome. Liz is very knowledgable about moving. I was confused as to what I should purchase for my mattress covers. She didn't sell me. She helped me. She is incredible

Came in to pay my bill thanks for the help liz!!

Came to pay my bill thanks for the help liz

Went to vacate Liz Morris was very helpful

They did a great job.

Worked with Liz to close out unit. Great place. Clean and well managed.

Elizabeth was very nice

Liz M Thank you for your help today. I appreciate your great customer service...

thanks liz and Monique

Liz m was awesome

I came to this location to make a payment and I was highly impressed! Big thank you to Liz and Monique, your customer service is awesome! Keep up the good work!

Liz was awesone

I would have to say my whole overall experience at this location was AMAZING! Both Elizabeth and Monique made me feel like I was a valued customer as well as making sure I was completely taken care of and satisfied before I left. I would by far recommend this location to anyone in search of a storage unit, the employees definitely prioritize the wants and the needs of their customers.

Had a great experience Monique answered all my question fast and detailed I will most definitely use them in the future

Monique was friendly and showed us many options helping us find the perfect solution.

Loved my experience renting with Monique. She is always so nice when I come to the property.

Monique made the hassle and frustration of moving much more pleasant and stress free ..... She was helpful, responsive and very cheerful, which helped brighten our day.... Check-in was a breeze and the unit was clean and ready when needed.... We will definitely keep using Public Storage at this location.....

Haven't had a public storage experience in a long time. Public Storage offered the most economical options and availability for us, plus it was only 3.5 miles from our current home. We took two 10x30 units with the help and guidance from Monique, the site manager. She helped us through the reservation process and lease signing in a painless process. Monique made the entire process simple and efficient.

Considering that I needed a storage space ASAP --they were great! After reserving my storage facility via the national call center -- the manager (Monique) quickly followed up with me to answer any of my questions and to confirm what time I would be arriving. She was extremely helpful and very knowledgeable and given the long day we had moving -- because of her it ended on a high note! I would recommend this business!

Monique is super helpful and friendly. I could ask for a better experience, but short of getting a free cruise every time I visit, I can't think of how it could be better.

I have had my 10x20 unit almost 2 years now, problem free! I definitely would recommend looking into this storage unit place over any competitors due to their secure facility and employees. Monique has helped me in the past and is very knowledgeable and always polite.

This was as easy an experience renting a unit as humanly possible. Monique, the property manager, was so pleasant and so helpful. She asked, in general, what I would be storing and found the perfect solution for me. They have big units for 4 or 5 bedroom houses, down to little ones for your holiday decorations or seasonal clothes. They also have climate controlled units if you had, say furs or wine to store. The property was in a great location, very clean, and well lit; and the staff was just as nice and helpful as they could be. If you need help with storing anything what-so-ever, give Monique a call at the Ballantyne Public Storage.

Monique is always very helpful and informative. Always a pleasure.

I have utilized Public Storages in different states over the years, with consistent quality each time. But the site manager, Monique, at this location, was truly exceptional. I had the pleasure of using this property on two separate occasions. She was both professional and easy to work with, and made this Public Storage experience the most positive of them all. I would highly recommend this well managed property.