Public Storage Self-Storage Units at 2345 Castor Ave, Philadelphia, PA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 42/moSmall 5'x5'
$ 42/mo $53Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 76/moSmall 5'x10'
$ 76/mo $95Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x7.5'Online only price$ 95/moMedium 10'x7.5'
$ 95/mo $118Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 97/moMedium 10'x10'
$ 97/mo $121Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
8'x10'Online only price$ 106/moMedium 8'x10'
$ 106/mo $133Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 146/moLarge 10'x15'
$ 146/mo $182Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x20'Online only price$ 161/moLarge 10'x20'
$ 161/mo $202Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 277/moLarge 10'x25'
$ 277/mo $346Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 315/moLarge 10'x30'
$ 315/mo $394Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Philadelphia
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
North Philadelphia Storage Units Near I-95
North Philadelphia Public Storage is the place to go when you're looking for affordable self storage options right off Interstate 95 near Port Richmond.
Located at the intersection of Aramingo Avenue and Castor Avenue, all of our storage rental options are indoor storage units and climate controlled storage units, which come in a variety of sizes to help you take care of just about any size load.
If you're commuting over the Betsy Ross Bridge from New Jersey and need a convenient storage space to access during the week, a 5x5 storage unit is a terrific option, with enough room to hold a handful of boxes along with personal or work-related items.
When it's time to declutter a townhome near the Harrowgate neighborhood, you can use a 10x10 storage unit to pack away some old furniture, boxes of old clothes or sports equipment.
If you need to empty out an entire home, apartment or brownstone anywhere in the Port Richmond area before a major remodeling project, a large 10x30 storage unit provides all the space you need to store furniture, appliances, boxes full of clothes, personal belongings and everything else under the roof.
Less than 10 miles outside of downtown Philadelphia, North Philly continues to attract new families, new residents and new businesses thanks to its great schools, great businesses and easy proximity to and from all of the area's most popular attractions on both the Pennsylvania and New Jersey sides.
When you have stuff that needs to be moved – whether it's a few boxes or a few bedrooms – we'll have the perfect storage rental waiting for you at this North Philadelphia Public Storage.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 561)
I came to inquire cause I’ve been shopping around for storage units. A young man I believe his name is Kenyatta, was very polite and definitely sold me. I’ll be back next week to get a unit!
The manager Oddysie was super nice and answered all my questions without a problem. She made sure that the space I was renting was exactly what I wanted.
Great customer service 👍🏽
The girls were so nice and understood what I was looking for. They gave me so many options and picked the cheapest one. It was fast and easy the process. No confusion at all. I totally recommend.
Don’t waist your money! The high as hell ! They have rat issues! If you are late at anytime they are quick to sell your stuff ! They open and close when they want ! Just don’t Waist your time !
Lack of quality. They had both gates closed on a Saturday all day with employees hiding in the back to not help no one. General or district manager, whatever they're called is very irresponsible. Two week and still no response when it' suppose to be 24/48 hours.
They never open time I'm always sitting outside waiting for them to open they are suppose to open at 930
Very wonderful staff. Never had a bad experience. I wish I did more months here with them but I only need a temporary stay. Thanks again, public storage.
The staff was very helpful and informative definitely made my process easy thank you again !
Amazing! The manager koda was great she was very informative she answered every question I had when it came to units and pricing helped me figure out the correct size unit that I would need , also helped me purchase the correct moving materials overall great experience
Customer service was horrible
Audrey was a great help...thank you
Bring mouse/rat traps dirty opens @ 6am close @ 10 crazy wen u should b able to go wen u want the one on Erie Ave is HORRIBLE
Please be careful with there charges,some of the crew are unworthy of there jobs. Im being kind i do have pics.
Monica helped me out tremendously. Explained everything in detail.
Manager the black lady in the office is very rude and hasa very. Nasty attitude would not recommend castor Ave location
Monica & Pearl are extremely helpful. They made my move easy and smooth. Great location.
Greattttt Customer Service Monica was truly amazing & very informative!! Great service is hard to find and she truly shined a light in my day !! Don’t walk , RUN and get a unit Here !!!
Good place to store your things just make sure you pay your monthly bill
This stirage place really sucks, you have to be retired to get access and they never stay open until they're supposed to. I wouldn't recommend this location to anyone nor would i ever usethem again
Well i had my stuff at Castor and Armingo for about 7 years and I switched storage bins about 3 times for a cheaper unit because it was getting to expensive and the last time they charged me 154.00 for another and I think it shod have been cheaper because the last two times I switched it was like 90 something and I wanted to know why it wasn't 90 something with tax I think i payed to much for one more month thank you ...
I had a slight issue with transferring into a new unit. It was involved and confusing. However, Pearl contacted everyone she could think of to help resolve my issue. In the end, she was able to figure out a solution that I am very satisfied with and she will monitor my account to make sure everything goes the way it should. Pearl is patient, resourceful and willing to do what needs to be done. She is excellent!!
PearlShe was an amazing help
Pearl was absolutely outstanding, she had great customer service and directed in the right direction . Answered all my questions and helped me with my online . She is a fantastic great energy
Pearl was very nice. And she helped me and she deserves a raise
Great storage very organized the employee pearl I believe her is was amazing and had great customer service
Siani was very helpful with helping me find the right size & price range for my storage needs I will definitely be back in to rent a space with her
I would not recommend in good conscience, the price changes are drastic. There's is no compassion or help to see or meet the customer needs. The female employees are not properly informed. Keep your money go to uhual in long run its cheaper.
it looks pretty barebones these days, no accessories or anything. they have a rat problem. I know even people stuff can be infested so it's hard to keep everything out but there was clearly a rat party happening in my cube and there were no rat traps in that area. I use hard plastic cases and elevate carboard on top.of them if i have kt. I'm guessing they just move the same 5 traps around hundreds of square feet. when some checks out, they see the rats now live here because of all the droppings so they move traps there..then rats move away and so forth. paper tape and hard plastic is a must, for furniture...I dunno, I'd probably want to wrap it in 10 ft wide roll of 6 mil sheets from home depot, anything that you can obviously see was chewed through. you don't want to carry the pests back to your home or have rat babies birthed on your couch. place needs a rat house on every corner.
great customer service
The staff is very nice. The facility isn’t bad, the prices are good and the location is convenient. I just wish the hours were better though. It’s basically 9-5 which is a pain if you have a job.
Great customer service thank you Audrey
Audrey was very helpful showed me everything very thankful
Quick and easy
The gate wasn’t working but Audrey helped me and made sure that I get everything I needed
Siani and Brenda have been really amazing. They’ve gone out of their way to help me out from the moment I walked through the doors. I’ve not even moved in yet and they have done everything in their power to help me navigate this stressful time for me. As far as I’ve seen, the storage inside is clean and temperature comfortable. Update: I’ve now moved in and Audrey was exceptional in her treatment of not only myself, but every customer here. She even cleaned a cart for me… ☺️
Audrey and Siani are Excellent Excellent Excellent!!!
Brenda helped me so much it's incredible. She saved me over a 100 bucks by switching to Geico -- oh wrong company, she saved me over 100 bucks by switching units, and with more space. Her and Siani were very helpful and were not short but took their time to help me out and treated me like a valued customer. I was not paid to add this review, but the savings I got today was my payment and I love to save money, thanks yall.
Thank you Audrey and Sinai for helping me with everything much appreciated
Today Audrey helped me find the perfect size storage for my stuff. She was super nice and helpful. She also explained everything to me clearly. Great Service!
Audrey was great! Awesome service.
Brenda was amazing, she was able to give us a quote and helped us find a rental unit that would work for us.
Great!!! Detailed Service
I'm pleased with the help that Audrey gave me today, I'm glad I came here.
Very helpful and has great customer service
Audrey and Siani were very helpful and kind
Audrey was great thank you
It's OK it's a safe place to store your stuff but I wish they didn't close so early
Thank you Audrey she was very helpful and customer service was fantastic
Audrey was great very professional and helpful very sweet
Siani was very helpful! Great staff!
I only put 3 stars because it’s not 24 hrs 🤷🏾♂️
Audrey helped me so much today changing the storage unit around and making sure I had great space and making great customer service and I would recommend seeing her if you ever need a storage unit she’s amazing
Audrey was a great help and enjoyed the service
I recently rented a unit here. The office staff was extremely helpful and made the process very easy. Additionally, the unit I got has very convenient entrance. Because of that, I don't usually need to use a dolly. However, they are usually hard to come by as they need to get more for the facility size. For my use case though, it's five stars as I bring my own dolly or not need to use one usually. Your mileage may vary. One thing I do wish was better is the access hours. If they were longer it would be more convenient, but I can work around that. I'll update the review if anything major changes my opinion.
Audrey and Siani provided awesome services and and helped a bunch.
Audrey is the manager at this location and she is an absolute rockstar. I needed urgent help and she was able to help me right away. If you’re looking for storage this is the place to go.
The individual that showing me around and help me get my storage bin today was very pleasant she's very informative she went beyond her job title as far as I was concerned she helped me through a few questions that I had she was very informative her name is Audrey she made me feel welcome and had no problem answering any questions that I had and she helped me with the computer answering the questions and things like that because I'm not very technically inclined she helped me do things on my phone I appreciate her and again her name is Audrey I had a very pleasant experience and I will be letting people know about her thank you
Audrey was helpful
Audrey and Sinai was a great help and we’re very nice very informative thank you
Audrey was helpful thank you so mucb
Audrey was very helpful and showed me the property thank you
Audrey was awesome during my check I ; and very clear
Great experience l! Audrey helped me out a lot!
Audrey and Breonna were a great help explained everything and even walked me to my unit and showed me the property I really appreciate it!
Unit cost went up $55 in a month otherwise decent property and great people including Audrey & Pearl!!!
2022- this was our 2nd time using this facility. Audree was super helpful. She walked me through all of my options for several different sites to see what would work best for our family. The follow up was incredible. I recommend this castor Ave location a million times over. 2014 Kyree was amazing. Assisted with everything need and concern. He went above and beyond. Thank you
Brenda was so great thanks yall!
Audrey and Javon helped me get thru some problems and they helped me work through some things they were very professional and I am extremely grateful.
Thank you Audrey for all your help, despite our language barrier, for walking me to my unit and showing me how to use the code, again thanks
Convenient, great value, and excellent customer service by a kind lady named Audrey.
Audrey was very informative and kind made the process easy to understand
Audrey was very nice, property was very clean!!!
Audrey was great super nice informative,and on point
Audrey she was amazing very friendly very formative on unit is clean polite people who staff is polite definitely recommend it to anybody
Staff are nice clean and easy to find my unit
Ms pearl was a excellent advicerer today
Great service from Audree and co worker on 10/24/2021.
Thank for your help Audrey!
Great prices. Great customer service. Ask for Audrey Macindoe she is extremely helpful and very professional. Location are everywhere.
First timer with this storage stuff. Audrey was to the rescue though. She helped me with everything I needed to get started . Kind, polite, and knows her job very well. Thank you for your business
Thank you so much Audrey you were a great help
Workers have great communication skills. They got me in my space with no problem! Thank you Public Storage on Castor Ave!
The front desk clerk was very pleasant and helpful. Had a great attitude and there was plenty of things to help move my items.
A big thank you to Audrey & Siani for being informative, helpful & going the extra mile, I have been storing with Public Storage on and off for awhile now, anytime I had an issue or a discrepancy they got the job done! I recommend this storage facility not only for great deals, cleanliness & amazing service KEEP UP THE GOOD WORK LADIES!!!
Audrey and Siani Great service
Audrey keep smiling Public Storage needs people like you. You brightened up my day. Thank you for going above and beyond!
Monica and oddities helped me out so much I drove all the way from Wildwood to get storage thank you ladies.
A snake on the floor and only one person they need more staff
Annie was helpful, professional, friendly and quick. The storage unit is cool and clean. So far, so good.
Monica is the bomb helped me with all needed
Monica was extremely helpful
Annie was very helpful in explaining the reservation process. She was very patient and nice, even though I had a lot of questions. Thanks so much!
I’ve been renting a unit from public storage for about 2 years with a family member of mines and in the beginning it was a okay place to have your items stored My mindset on this place has changed completely the up keep on the property is Impeccable for the past couple of months this place has been scrubbed cleaned The workers are so hard-working very polite there is one woman I go to with all my problems and needs and I’m never disappointed! her name is Annie and she is awesome sorry to say but I really was never was taken care of by anyone else in the store I didn’t bother to ask any other employee for anything as sometimes it seems like they’re having a bad day. I am always greeted by Annie I never have a problem with anything that I need she’s always on top to provide me the best service and after being with this company for two years this has been The best experience I’ve had with them every time I go in and she’s alway in so if you ever need help 100% ask for Annie!
The customer services was phenomenal Annie and Monica both exceptional with their customer service. Annie was amazing to wait for me to give a tour of their facility. The facility was nice and clean. The price is reasonable!
I went into Public Storage on Castor Ave and Monica really helped me out. She answered all of my questions and made me feel very comfortable about my decision to rent. I definitely will be using public storage soon, hubby and I are downsizing.
I had the easiest transition moving from my apartment last Wednesday . All with the help of Monica. She was able to suggest the perfect size unit for my belongings and it was such an easy process! Thank You so much for your patience!
I currently work here @ PublicStorage on Castor & have a space @ Wheatsheaf I must say I adore the people I work with & the environment is a very positive uplifting experience. Looking forward to years to come!!! Thanks for welcoming me to a delightful employment opportunity!!!
On May 1st Kisha helped me out, she was very helpful and professional. Great overall experience.
I am currently moving out but let me tell u my experience here was amazing. Manager Annie helped me out so much and was very nice and patient throughout the whole process. I would definitely encourage everyone to store here! Thanks again Annie you rock !
Monica was great
Monica was very helpful with me in storage for me .
Excellent attention from Anne , helped me to find the best for my needs .
Very nice atmosphere!
James and Kaelyn were very helpful with my new unit today !
Monica and Brenda was great very informative with everything . Helpful young ladies 👍🏽
Monica was the best n polite n informative n professional in every way!!! Deseves a raise!!!
Javon was very nice and helpful
Manager Monica provided us with excellent service. Great people skills and very helpful. Property # 25765
Great service monica was awesome she helped me find the right unit.
Monica was patient, thorough and helpful. Thank you!
When do they auction units off
Kaelyn James and kiss helped me out today great service
Kisha and kae are great and grinchy
Staff is great kaelyn and kisha are very helpful. Theyre helping me with my rent issue
Hours suck and it’s a bit expensive
This is location is great and the staff especially Kaelyn is very nice and helpful. Any questions and issues I have her and her manager are able to assist.
Kae was great
James was awesome....provided great service!!
The team is friendly and helpful.
The staff was friendly and went above and beyond to provide great service!
Terrible, the person working would not even acknowledge customers. UPDATE. I did receive a call from the district manager (TJ?). He was very apologetic and said they had a call out and a scheduled virtual training.
I need 150cc scooter storage?
Nikisha was great at explaining all of the in’s and outs of using the storage unit. Her customer service was off the meter and I appreciate her expertise.👍🏾
Great customer service everything well explained. Alexis and Nikisha are great, with a great personality.
Kaelyn was a great help thanks for everything!
Kaelyn annie and Tj were very helpful today with getting my lock cut for me after misplacing my keys I highly recommend this location.
This was my first time renting a storage unit and Alexis, the property manager did a great job of explaining all of the steps. The sign in process was easy and fast and I was able to load my U-haul truck into a dock that was near my unit. I used one of their free dollies to carry my things in. Couldn’t have been more seamless. And it’s affordable too!
Clean facility love the managers
This is my favorite Public storage location. Annie and kaelyn are such a pleasure. I am here almost every day and they make sure I am well taken care of with any issues I may have. Prices are pretty low for it being a busy time and they keep the place clean for a city location. They have three access points to enter and they make sure the building is secure before they leave at 6!
Alexis and Annie were so helpful in getting my storage unit sorted out. They answered my questions clearly and were great.
Second unit at the facility.
Front desk people were very friendly and helpful
Very nice and clean and everyone was very friendly and helpfully. Three nice lady’s crystal kaitlen and alexa in the office all answered all my questions . Thank you for a great experience!
Crystal ,Annie and kaelyn was such a great help.i had an amazing experience.
I have been a customer with public storage for a few years now. I had a few issues with my storage. The beautiful young lady at the counter crystal assisted me very well. She helped me vacate with a decent price during this pandemic. I was about to lose my storage than she gave me a call with some great news. I do not regret storing at public storage. Thank you Crystal for your wonderful customer service.
Walter was a great help, supportive and very friendly.
Management and staff were amazing! Manager Annie made sure I was informed about my current storage unit , even though it wasn't her designated location!!!🥰🥰
Easy process. Great customer service skills. Crystal was very helpful.
I been with this storage for a good 6months and I must say that the girls that work there are fantastic 😁 Annie ,Crystal and kaelyn you girls are amazing keep.up the good work
I've been storing here for about 3 months and even though im moving out these ladies have been so sweet and very helpful throughout this whole process. Thank you Annie & Crystal for a wonderful experience!
Great experience ! Tia was beyond helpful, sufficient and nice. Great place and great experience.
I have been a customer here for 5 months and let’s say the experience here dealing with these ladies have been wonderful. Every time I came in I was greeted with so much respect and whenever there was an issue they were always there to assist me without hesitation. I just want to say thank you ladies Crystal, Kaelyn & Annie job well done 😉
Very professional and knowledgeable about the terms and conditions of renting. Wonderful mannerism!
Kalyn was so helpful with my 5x5!
I came here and Annie was one of the best customer service agents I have ever dealt with in my life!! She actually takes time out to let the customer know that she is here for our needs and not just collecting a paycheck. I would definitely recommend my friends to this location especially if she is in charge of helping out she deserves 10 stars!!
Kaelyn and Annie were awesome 🤩
The customer services here is 5 star. Always answer all my questions
First of all let me start by saying this place doesn't even deserve 1 star. HORRIBLE.... I would not recommend anyone renting a storage unit from this company. My son and I rented multiple storage units from this company and my credit card that was on file expired so instead of them contacting me and letting me know they sold all my belongings that I had stored. Including 25 years of Hess trucks that have been saved for my grandson. Any other normal company would of contacting you saying they needed a new form of payment. If you have a storage unit with this company watch your stuff or you can become a victim like i was. Then when i contacting them they tried saying they couldn't find my account. I will be contacting a lawyer because they can not be allowed to do this to people. I wonder how many other people have been victims?
Love it here thanks Shawn and kae
Kyree was pleasant . He knew the space and the area vey well . The finishing process ran smoothly , although I had a lot of things to do today with the move I do not feel I was their very long. Thank you Kyree for making my move as smooth as possible. Update- Annie was extremely helpful! I had many questions about downgrading my unit. She was upfront and patient about everything. The same questions I asked a women before she gave me false information. Annie cleared up the information with not problem. Thank you for your help!
Today i came in and purchased a unit and I must say I enjoyed my time spent here with these beautiful young ladies Bianca, Annie & Stephanie. They assisted me with setting up autopay and setting up my email so I can receive my notifications. I would recommend this place to anyone !!!! Thank you so much ladies .
I’ve been renting a space at this location since October and my experience here has been great. Annie assisted me throughout this process since day 1. Even though I'm moving out today i would definitely recommend this facility to anyone whose in need of a storage. Job Well Done Annie THANK YOU SOOO MUCH
Very great staff (Kaelyn) polite & professional & willing to help !!!
Kaelyn is the best person I've ever met shes so helpful with anything i need. She always goes above and beyond for me Whenever i come in. She always keeps me in good spirits and i can say shes the only reason im still storing here.
Kaitlyn and Annie were such great help, they referred me to a location that was close for my convenience. I couldn’t have asked for better help! Thank you ladies !
Annie was very helpful patient and informative
Had to get a storage space for the rest of the things in the house we are selling. Went to public storage where Annie went far out of her way to help me get a space and gave me a little extra time to put my things in it. I'm very great full for her and the rest of the staff. It is clear that Annie takes pride in herself and it show in her work preferences.
Britney data and Malcolm treated me with the utmost respect which made me feel like I was someone special at a time when I needed a friend thank y'all
Kaelyn was very helpful i love this place
Kaelyn was amazing!!!!!! Moved my cousin in quick and answered all questions. She even added on some good merchandise items for us!
Kaelyn was awesome thanks for my damp check!!!!
Annie was great she was help full polite and got me everithing that I need it.
Kae was great
Kanderria gave great service!! Thanks for everything!
Nishai and kaelyn were great
I just signed up for a storage unit at the Public Storage (25765) and was assisted by Annie. She did a tremendous job and made the transaction quick and easy. She answered all of my questions and ensured I had all of the appropriate information and documentation I needed for a quick checkout. Annie was polite, courteous, and friendly, and I really enjoyed working with her. Thanks for a great experience Annie!
Good Experience, Kaelyn was very helpful great asset tonthe company.
Kaelyn was great ! I’m sad to leave but I enjoyed the time here !!
Kaelyn was great thank you !
Annie and kaelyn have the best customer services and are very helpful thank you y’all I will recommend people to here ...😉
Not much interaction with staff but when I did they seem very nice and helpful
Ramona was great. She treated us with respect . She was awesome. Walked us through everything. Explained everything to the T. She was very patient with us. I highly recommend Ramona to anyone who wants to rent a unit.
I recently visited this Public Storage with my Father, who was looking for a fair price and peace of mind that his belongings would be safe in a storage facility. The young lady that helped my father, I believe her name is Ramona Ruiz, was the best! She was extremely friendly, and smiled the entire time... She went above and beyond to explain all the Products amd Services and Units they offered here, as well as make my father feel very comfortable that his belongings would be safe in their facility! This was some of the best customer service I'ved witnessed and I will be telling all my friends and family to go and pay Ramona Ruiz a visit if they need Storage or something as simple as boxes. Thanks Ramona for taking care of dad and we will see you again soon! Awesome job!
Nashai was extremely helpful and answered every question I had. She made my entire experience as easy as possible.
Ramona kaelyn and annie were great thanks!
I came in looking for a storage unit for a affordable price and I got one . Annie was so helpful and polite. She explained the hours that the store opened along with how to use my access code. I would really recommend this place to anyone looking for a storage unit ! Annie ROCKED !
annie was a good person to make buisines with. Thank you very much
Great people..wonderful service..Kaelyn was amazing😀😀😀
It's a good place to keep your stuff
Desireè and kaelyn efficient friendly clean
Desiree and kaelyn and Anne were amazing thank you girls for helping me move in:)
Lazy customer service. Wouldn't even give me a pro rated estimate when I called in
Annie was super cool!!! First time purchase of a storage unit,and it went O! So! Smooth! Highly recommend!!!
They went up on my storage rental and when I called they said they did not have to explain that to me in the beginning and they can’t give me any reason why they increased the price! (Feeling robbed)
The employees at this facility are very nice and friendly keep up the great work Kaelyn Desiree Annie and Nicole thanks
I love this place and the people here they are great they reminded me to get my payments in on time every month ! Thank you Kaelyn, Desiree, Annie , and Nicole 😍😍😍😍😍😍😍😍😍😍
I have emailed the Corp office about 6 times and not one response
If my review were solely based on the staff, I would give it 4 1/2 stars. Overall, they were helpful and thorough. Perhaps the lateness of the hour is the reason one was less than enthusiastic. This is me giving her the benefit of the doubt, and for that reason they missed the mark of a 5-star rating in that category. The reason for the 3-star rating is based upon the less than user-friendly hours of operation, the lack of dollies available for customer use, and the disrepair of the primary entry gate which is closest to my storage unit. The area of the facility where my storage unit is housed is advertised as a new addition. It is sad that a new area cannot be accessed. In conclusion, the saying is true, "you get what you pay for", as this unit was nearly half the cost of a unit half the size at U-Haul, which is why I jumped at the chance to move my belongings. I wasn't aware that the unit came with the added expense of a specialty lock, and that the open roof of the unit required the added expense of a tarp to ensure my belongings don't get pooped on my pigeons. Unlike others, I didn't see any evidence of an infestation of rodents (which could not be said about the U-Haul facility I moved from). Time, of course, will tell if my 3-stars is high praise, or worthy of an increased rating. My prayer is for the latter.
Desiree and kaelyn was amazing helped with all my storage needs!!
Kaelyn desiree and nicole were amazing thank you for my 5x5 kaelyn did such a good job
Nicole, Kaelyn and Desiree were very helpful and informative.
Today Crystal , Kaelyn and rosalie were very helpful today. Extremely kind ! Highly recommend coming here to see these girls !!
Always a great experience when I come in to see the ladies in the office , kaelyn always makes sure I’m taken care of when I come in ☺️
Can you store your car there
Even though I didn't purchase a unit, I would recommend this place for storing needs. The staff is great, Crystal really was helpful answering all my questions. When the time comes i"ll be back!
Can i store my car there
Selena is an excellent representative. She showed me a great space and made me feel comfortable with storing my goods and prices. Would recommend public storage!
Indoor and climate controlled.
I have had this storage for 12 years. Wish I could simplify.
Desiree did an amazing job with helping find a storage place! I would highly recommended her if you to tbis stoarge facility !!!
Desiree was very helpful
Kaelyn is my favorite property manager at this facility. I love rvus place she's always a big help when I'm here. I also met a young lady named crystal who was so gracious.
Kaelyn and Desiree were great thank you for the spectacular !
Convenient place to get your storage needs taken care of
Do you send items out
Selena, Kaelyn & Crystal were awesome !
The staff here is very courteous. Although I didn’t get a unit I felt very welcomed and I really appreciate that about the establishment. The staff explained everything thoroughly and answered every question I had and more! Two thumbs up to Katelynn for being a team player and also Selena
Kaelyn was a great help in renting me a space ! Crystal and Selena were great too thank you !
Desiree was very Polite , it was a pleasure doing business with her. :)
Selena satisfied all my needs with today’s visit very polite and friendly staff and service!
I don't like them
Kaelyn and Desiree are always great when I'm here
Kaelyn Dara And Rosie did their thing I am completely satisfied ☺️☺️☺️
Dara kae and Rosie were great thank you!
Selena was a great help this was my first time using Public Storage if any friends are family need a unit I would surly recommend them to go to Castor ave the consumers service was good keep up the good work 😀
Nicole at the desk is the best. She's very nice and will help you with anything you need. I highly recommend this place its very clean.
Desiree kaelyn and crystal were very helpful today with my storage needs ! Highly recommend coming here for storage!!!
Nicole was amazing answered all my questions.
Kaitlyn and Desiree are amazing. They always welcome me with a big smile when they see me. Glad to know there are still decent people in the customer service business.
Your better off throwing your stuff out than paying a high price per month and miss a payment and probably lose your stuff anyway
Hello would yall be open tomorrow on new years eve? If so what are the hours?
Kaelyn was great and got me the space I needed I was confused about the prices at first but she explained it perfectly and I’m happy with my space.
The girls there were very helpful specialy nicole great timing for me thanks public storage
Have used these guys in the past. And no matter where I go or what I do , I’ll be searching for Public Storage in my area so I can continue using their great service. Friendly staff and worth the rentals. Keep up the good work.
Nicole was just a great help make the whole experience easy and very nice and respectful
Marquita and Desiree were great. Marquita helped me find the perfect space for me with an amazing price. They even helped me learn how to use google maps on my phone :)
Desiree was fantastic I love this place ! Kailyn was great too !
Nicole was great!
The service was great....kaelyn and desire....wonderful service.....
Wonderful service from Desiree & kaelyn
Need customer service at this location workers are rude
The customer service from the ladies in the office was so amazing that i had to leave a review for them I was extremely impressed with the knowledge of sizes and prices and they kept me in my price range. I did explain my situation and that I was tight on funds so Kailyn and Desiree went all out to make sure I was good. The place looks clean and kept and I’d recommend this place to anyone, I was literally locked out of my old account and had to make a new one just for these ladies here ! Keep up the good work !
The staff was absolutely respectful and looked after all my family's needs during our transition while we moved. Your employees that took care of us was Desiree and Marquita, they were bot just friendly vut went above and beyond to assure all of our needs were met from storage to boxes. My family will definitely use this location again!
Absolutely horrible employees who clearly dont care about their job or their customers. Moving in was a nightmare where they gave away my reserved locker to someone else literally the morning of my appointment. Which made me think, what's the point of making a reservation in the first place. The people there are consistently rude and unhelpful. And when trying to move out, I show up during show hours, the office is shut down. I wait for them to come by from lunch at the allocated time on the door, and still no one arrives. I waited a half hour and after no one still showed up to work I had to leave. I will NEVER come back to this horrible location, I will advise everyone against going there and potentially wont uee public storage again if they insist on hiring some disrespectful and rude employees. Their hours already are insufficient since most people work 9-5 and their hours are 9-6. Never again.
Des and Kaelyn were very helpful with making sure I was satisfied with where I was placing my belongings . Information was very detailed and I can honestly say I feel safe and welcomed at public storage . Would definitely recommend everyone to go here !
Desiree and kaitlyn were great helped me with everything i needed and then some...im going through a tough time right now with the loss of my home and these two ladies helped me when i had no where else to go. I recommend this place to anyone in need if storage its very clean and full of great people 😚
Marquita was amazing, she helped me tremendously!! I would go back whenever I need storage. I recommend everyone of all ages!! Crystal was friendly as well to my family.
Katelyn and all the ladies were attentive, friendly and made sure that I was safe at all times. I never felt more comfortable leaving my precious things outside my home. Girls... A+++. Thanks a lot.
Outstanding Customer Service. The entire team was really helpful but Kaelyn was hands down the best! I strongly recommend them to everyone for your storage needs.
Marquita and Kayla were excellent customer service
Amazing experience. The staff were very nice and patient. Its unfortunate they are working inside with no heat. I had to come outside to cool off. Public storage needs to take better care of their employees.
Absolutely horrible customer service. These girls must have paid their friends to give them good reviews. Not one of them was helpful in any way. My unit was destroyed by the store manager so I cannot open it and I was told there was nothing they could do about it. For the love of God if you need a storage unit please go somewhere else.
I started the reservation of a 5'x5' unit by phone. Upon entering the facility my girlfriend and I were greeted by Desiree and Kaelyn. Desiree looked up the information that was taken over the phone, and went into fine details about the terms and conditions as she took us out to inspect the unit. She was very thorough and had a good sense of humor - especially considering the reception area's AC was on its fourth day of being broken. The unit itself was clean (and climate controlled). So far so good.
I recently rented a 10' x 10' space at the Public Storage at Castor Avenue and Aramingo in Philadelphia. The customer service I received from Marquita D, Marquita (there are two Marquitas) and Kaelyn was excellent. They helped me find exactly what I needed, and I got a great space close to the door. They were friendly, professional, and I could not ask for better customer service.
Desiree, Kaelyn, Crystal were extremely helpful, descriptive in their policies and operations. They helped me find the unit that was perfect for me! I know I am in good hands at this storage facility.
Great experience. Desiree explained everything and provided all the information that I needed. Any and all questions that I had she answered. Very quick, in and out. Nothing but positives to say. Great staff as well. And I received a discount. I actually felt like a customer that they truly cared about. Thank you
Outstanding 5 star experience. Desireè was very helpful and friendly.
Nicole was extremely helpful, professional and looked out for things that I hadn't thought of.
nicole was very cordial and explained things to the details .
Great customer service!! Nicole was fantastic!! She helped me and answered all my questions perfectly. I'll definitely continue to give Public Storage my business!! Thanks Nicole!!
Desiree and Kaylen had the best customer service I have received in awhile. Thank you Public storage!!
OMG, today i was in such a rush to buy boxes and bubble wrap so i could pack for my new apartment. I came in with such a nasty attitude but these girls in the store Desiree and Kaelyn were extremely nice to me and calmed me down. they were so funny and cool I truly appreciate their kindness. I highly recommend people going to this location.
Nicole was very helpful getting us set up with moving supplies.
Desiree and kaelyn
The ladies working there were awesome! Kadedra took care of us, she was friendly and very personable. We were definitely impressed with her training and overall customer service! Thanks ladies!!
Public Storage has been a great help and we thank Nicole, Desiree and others for helping us complete our moving process into our beautiful home!
Kadedra kaelyn Area and Kiki were great Im glad I came in today with these lovely ladies..
Kaelyn was awesome. Very patient, knowledgeable, and great people skills. Happy I went here.
My experience with Nicole, Kaelyn, and Desiree was great I got the space I needed for a reasonable price they were great
Very helpful and explained everything to detail I'm very happy with my space.
They have some great customer service. I recommend anyone to come rent a storage unit from this facility. Marquita , Desiree & Nicole have very nice attitude and we’re very professional and helped me out with everything I needed help with. I had a great experience .
Cool fun experience, girls that work there communicate and the environment was clean and quiet . I think the guy that was there maybe manager or regional was very calm and really wanted to help out thanks guys!
Great experience. They made this part of our move easy.
The customer service reps at this facility are great. Very cordial and professional.
Nicole and Desiree are the best. Great customer service....
Absolutely horrendous. Pretty sure most of these “reviews” were paid for. Besides the lack of customer service skills and overall lethargy and neglect from the staff, the building itself should condemned. It’s completely infested with roaches, rats and god only knows what else. I recently emptied my unit and had to carry all of my belongings to the car because the staff were using all the carts. As I got to the bottom of the pile all my belongings were covered in excrement and urine from the critters and insects that live in there. Some items had been chewed and needed to be thrown away. Everything needs to be thoroughly cleaned and sanitized. I would not in a millions years ever recommended this hovel to anyone, DO NOT LEAVE YOUR THINGS HERE!!!!
Great customers service
Nicole and Desiree were very cordial and professional. I would recommend this location.
Nicole was a fantastic host and was very polite . she explained everything in detail and aided us with great care. good job on hiring her PublicStorage.
Staff nicole and desiree were very helpful and respectful also very beatuiful
Staff Nicole and Desiree were so nice they even got us breakfast
Nicole gave great service she was very nice and friendly
Nicole , Jasmine , Desiree we’re Great. They were very clear and helpful with question I had. Also, very friendly and informative with information regarding the visit. Great team .👍🏼
Nicole and Jazmine are terrific and they helped me out so much. I recently injured my leg and was overwhelmed with moving my items into storage but they made my experience so easy and a breeze! I would recommend everyone to come here for all their storage needs!!!
The 5 stars is for the staff, Nicole and Desiree, who were very friendly, helpful, and professional during my last visit. They are a great asset to your organization.
Never rent here
Great customer service, very grateful to Kyree for being patient with me and my family.
Nicole and Jazmin are amazing!😊😊😊
Kyree was very helpful, signing up for a space was quick and easy. Spaces are clean and secure.
Average establishment. Not much to say about it.
Desiree was awesome!! Helped with all our needs. 😊
Too expensive for a tiny space
Rob's the man everything's clean especially the bathroom
I went here for the first time and Nicole made my experience really quick, helpful, and reassuring I like this storage company and the employees here as well. The prices aren’t too bad either!!
Kyree was very nice and patient i love the staff. Good place nice people !!
Kyree was very helpful with getting me set up into my unit and very friendly overall!
Dara is a Great Consultant here , very knowledgeable, friendly and courteous! Thanks for helping us with a smooth transition!
Kyree was absolutely fantastic. He helped us out in need and I recommend all of take your business to Kyree and the rest of the staff. What fantastic people!!!!
Kyree was super helpful and got me the storage unit I needed.
Manager was extremely rude. I was locked inside while they were counting money for about 30 minutes.
Kyree excelent person he tried me very professional...Thank you Kyree!!
Great service received by kyree and all his other coworkers 👍🏽
Kyrie and John both provided exellecent customer service. Quick and easy to get a unit.
Kyree was super helpful finding a space that met my storage needs.
My experience was great, Jazmin and everyone there were wonderful. Very helpful, even finding me a unit closer to an exit when I asked. I highly recommend
Friendly staff, typical storage place.
It's fine but the hours are terrible.
Great customer service , kyree was very professional & helpful , great resources & very friendly definitely recommend this storage to any one 😊😊
The whole staff was friendly and helpful. I worked with Kyree individually where he walked me to my unit and explained the process very well. Aaron and Dara were at the store as well. They were extremely nice!
Excellent service. A+++
THE STAFF WAS VERY HELPFUL AND PROCESSIONAL ALL MY NEEDS WERE MET WITH SATISFACTION.
Dara was absolutely obliging and informative. Her hospitality along with the other staff was phenomenal. I recommend this location for all your storage needs.
Kyree was a great help today very great customer service and gave me the best deal thank you .
Lyres was a huge help...awesome experience!
Checking in was fast and easy and they didn't try to suggest a larger space than I needed. Far more seamless than I anticipated. Kyree was friendly and helpful.
Kyree was great. Central location and not overpriced.
Dara was quick, informed, and pleasant to work with! The facility is huge and had a unit that was perfect for my needs. Would highly recommend.
Worst storage company that exists, if you want your possessions protected. The tenant of the unit behind mine, knocked a section of the wall separating our two units. Crushed a section of the wall causing it to collapse into my unit and destroy family heirloom antiques. I had purchased the highest limit P.S. insurance policy they sold. I tried to file a claim and the rep said it is not covered. That that type of damage is not in the included causes or the not included causes,... therefore my claim was denied. Then you would think the liability would fall on Public Storage. But of course they manage to screw you, by their contract stating on their contract that I am personally responsible for any loss or damage to my goods. I personally assume all risk of loss and Owner is not responsible no matter how the loss or damage occurred. Is this where you want to store your important possessions? I sure hope not.... Renters beware. The insurance they sell has a loophole, and they use it. Worst company I've ever rented from. CAUTION. All public storage facilities will use this same excuse method. My unit was in Oakland Park, Florida. This warning applies to all locations. See more
Aaron and the staff at Public Storage were very helpful and experienced. So happy to have found a safe and affordable option for summer storage for our college student.
The employees begged us to write a google review so here goes... Move in was great - everyone was friendly. Then it all went downhill. They raised our rate a few months in with corporate blaming the location and the location blaming corporate and no resolution. At one point I indicated my intention to leave and they called out the fact that I had moved out of the city - I took this as indication they were taking advantage of my situation knowingly. When we eventually indicated we were moving out, they cancelled autopay without telling us and charged us fees for not autopaying. When we showed up to move out, we received a pile of attitude when we interrupted the conversation of the three employees engaging in a personal conversation to get a cart. The hours are so limited that we could move out everything and have the recyclers come all in one day so we packed up our truck and went to drop off our lock and they refused to take it saying we had to be there to let them in the next day. They were rambling on about security which was absurd since it forced us to leave a map, our code, and our keys with the recyclers which just didn't seem like a more secure option. The fact that were so completely unaccommodating, rude, and unprofessional while asking us to write a review on google pretty much sums up how cluelessly terrible this place is.
Great customer service from Kyree, and he helped us get the right sized storage so we didn't pay for what we didn't need! The area is nice and industrial with lots of traffic and in a good place for storage just outside the city. Very easy to get to from center city!
Had an amazing experience with Kyree today. We were on a really tight schedule and he went above and beyond to make sure our move went smoothly. Could not be happier.
Kyree and Angie were great and very helpful! I highly recommend!
Kyree was the man !!
Was helped by tyheed abd kyree was helpful and friendly. Tgere was noproblems renting my unit was in and out time wise. Would recommend them again
Clean space, friendly staff. Great service from store manager Kyree.
Just opened a unit today and they were very happy and friendly. Enjoyed my experience and customer service with them
Angie was very helpful and so were her co-workers
Kyree was super friendly and helpful. Clean facility. Nice unit.
Kyree was awesome! Totally helpful in every way! Went above and beyond! Highly recommended and appreciated!
Kyree you took. Good. Care of us today thank you very. MUch. God bless you
Great customer service given by Jazmin. Received a call right away from Angie. Very courteous and excellent service. Only wish the hours were extended.
Everyone i came into help me out great
Nicole and Angie were amazing. I was looking for storage and they were amazing helping me find the size space that I would need to protect my belongings. Whenever I am ready to rent I know where to go and who to go too. 10 stars in my eyes. Great job Nicole and Angie
Perfect customer service
The girls at this location are extremely friendly and professional. They answered all of my questions, read you all of the terms and conditions which no one ever does which i feel was important to knowbefore you sign things. Jazmin, Angie and Dara need a raise or a bonus as it is well deserved! They were great 👌 🌟🌟🌟🌟🌟
Very friendly and polite would recommend.
Great customer service. Kayla answered each question with a perfect understanding
Opened a storage unit on 10-8. Dara was very helpful. Answered all our questions. She deserves a raise. 5⭐️
Dara, Kayla, & Ashana have been very amazing managers at this site.... They always keep a welcoming smile and very informative and excell at promoting products...
I must admit that I always had doubts about putting my things into public storage, but I will admit that I am very happy that I asked about it. So today I went to the public storage on Castor and Aramingo, and the 3 young ladies were very helpful with advice and prices, and I would definitely recommend it to anyone who wants to know about it. I am personally giving a salute to the 3 ladies Ashanay, Dara, and Kayla , you were truly helpful thanks again.
Omg Dara was very helpful because I got lost finding and she helped me find my way. Customer service here at Castor site is very good!!
There should not be a time limit on when I can and can't access my unit with my items in it. I was the victim of a fire and my child and I are basically living out of a box. I have to be at work by the time they open and I'm just getting off when the close with hardly any days off because of the type of work I do. I cannot access any of our things on my time yet I'm harrased when a payment is late with a couple phone calls a day until it's paid. Once my time is done here I will go back to using Uhaul. I only used this place because family recommended it because it was so close to the house I'm crashing at. This is an unfair inconvenience for someone in my position.
Units are difficult to find & they increase your monthly rate by 25% without any type of notice every six months
Dara help us get a unit. Great service
Dara is a great employee at Public Storage who goes the extra distance to help you in what is already challenging. The place is okay. Same as others.
Jasmine and Dara were great!! I had a small dilemma with my rental and they made it happen and worked it out for me! No better place to store than public storage!!
Fast and efficient!
I would not recommend this place to anyone, this company does not care about their customers. I had one of the larges storage near the back street, the place smell like urine, bird dropping all over and there was trash everywhere. On the day of my move the mover's could not even get in because the rap was block with old furniture and trash, I complain about the dirt, trash, smell several times and the ladies behind the desk stated they were going to report the incident to their manager, but they could not do anything else, little consolation on the day of the move. I had the storage for only one and half month, when I opened the boxes several of them had mouse dropping, and roaches, this was discussing, on a scale 1-5, I gave this place a negative -5
The girl at the desk jazmin was so helpful and polite great personality. ..
Easy Acess great customer service
Nice and easy came in and got what i needed
Kristen was helpful and provided friendly service. Thank you!
Served by Kristen, she was really helpful and courteous.
In Philadelphia if somebody need a storage, this is the place ,,,, nice and clean indoor storage ,very competitive price and excellent service nothing wrong inside or outside ... perfect location and more than one access that works for me !!!!!! congratulations JAZMIN you are one of the great assets of this company keep doing your job just like that you are a 10 star employee!!!!
Jazmin, Brittany, and Crystal were awesome and have superb customer service skills. I arrived on Castor Avenue and Aramingo can I find a place to store my things help me sufficiently left and came back still were willing to help with smiles on their faces allowed me to laugh through my hard times.
great service,,, great people,,,, would heavily recommend... thumbs up,,,
Kayla and her other staff are very helpful and thorough...thank you!
Very easy and quick set up. Jazmin was a big help during the process.
The services today was excellent by Elizabeth. She was very helpful, kind and know her job very well. Thanks
my name is harry hossler and i had a very good exsperiance at this public storage. the distric manager dave was very helpfull at takeing care of a bill problem. it is very clean and brite in there. yes a little pricey BUT i'd rather pay more for safety and clean lockers then worry about my stuff.so if you need a storage place go here .
Alicia , Kayla, Siani, these three girls are amazing hosts . Great customer service , clean faculty , everyone should store at this location!!!
Nicole and sianili where great and deserve a pay raise
Service was great. Elizabeth was outstanding and professional. The storage facility is clean and lots of security.
Elisabeth great service and help I'm satisfied ches service
Me atendio Elizabeth exelente servicio atendio muy bien muy eficiente
My experience at Public Storage was excellent. Elizabeth was very helpful, knowledgeable, friendly and professional.
Elizabeth is friendly and very helpful. I enjoy coming here knowing there is a professional person like her working here. Keep up the good work.
Elizabeth is very helpful. She answers all questions and takes time to explain anything i need in complete details. I recommend her to my family and friends. Thanks for having a great employee
Very trusted place for your keeps! My mom ,aunt & I have our storages for years & never had an issue. Pleasant employees.
Very good excellent help
This is a review of the service provided at store # 2565 from Elizabeth and Bianca. I am a truck driver needing moving blankets. These two made me feel at home and was very patient and helpful. I would recommend them to train any of your problem stores.
Muy buen servisio de parte de elizabe y vianca
Elizabeth was very helpful, informative and professional about everything...thanks alot
Perfect...love these girls ...so nice and professional
They are the best location for storage not only that the customer service is on point and on time Liz , Bianca , Sianili helped me so much thanks alot
My experience at this location has been almost perfect. The women at the front desk are extremely patient and treat everyone equally . Storage facility is clean,bathroom is clean ... Elizabeth ,Bianca,& Siani -- are the kind of employees that should make the Public Storage Company proud. My only criticism is wish there were longer hours .
Public storage on 2345 castor have very great customer service they handle all of my problems and concern I would high recommend people to come here
Do not rent at this place, my unit was broken into less than a month after renting. Unsafe to store anything of value. Inquired if there were EVER any burglaries at this location BEFORE renting, was told ' thank god, never.' After my unit was broken into the Philadelphia police informed me this has been an on- going issue at this facility for years, constant break- ins through the wire cheap 'roofs.' that thieves can cut with any bolt cutters. If you want all your things stolen or broken rent at this location. Otherwise, do yourself a favor and stay away. Your unit WILL get broken into at this location, guaranteed.
Elizabeth y cianis excelente empleadas y atienden muy bien excelente servicio siempre
Bianca, liz, and Sianili are so helpful.
Great Price and excellent staff. Siani was amazingly organized and had my account set up and ready in no time. Great experience.
Great promp service by Elizabeth
The service i got from Elizabeth was amazing and well respectfully manner, thoughtful for my situation and budget planing. I even got the supply special to help me out woth the move i reccomend this location and her services 10/10 awesome (-^_^-) thanks public storage
Very good service and very helpful and friendly Elizabeth is awesome!
I been with them for years
Elizabeth was great helper
Had a wonderful experience. Siani is the best customer service rep!
Elizabeth was helpful and knowledgable and helped me get a good deal! Thank you Public Storage for hiring quality people!!!
Elizabeth very helpful!
It's a very good service ... never had a problem with them. And great customer service.
RJ's very nice person glad that he's around
Fantastic experience with the staff, very friendly and extremely helpful. RJ was very helpful and patient with me and all of my questions.
It was a great and professional service and made me feel secure my items here
Had a great experience at public storage! Very clean and safe spot! Ask for RJ, extremely helpful and very personal! Recommend this place:)
Straightforward process, super friendly staff (RJ)
I wanted to say what a great experience I had at Public Storage at Castor Ave in Philadelphia. Elizabeth was kind, respectful and knowledgeable about the property and the registration process. She was able to get me started just enough to allow my movers to start moving my belonging into my storage space which saved me money since my movers were hourly. All the details were explained to me clearly and were well documented. The facility seemed to be well kept and for the most part clean.
Service is impeccable and Elizabeth is great at set up and customer care! Much appreciated 😀!
Very Helpful thanks RJ!!
Great service. Thanks Elisabeth. .muy buen servicio. Gracias Elisabeth
R.J was very helpful and helped us meet are needs. We appreciate the time and patience he had with us and answer all questions best of his knowledge.
Very clean, staff was very friendly. She really helped me get into my unit. Definitely would tell everyone to come here.
Brittany was very pleasant and helpful with all my questions, and showing me all the units, and I will highly recommend this public storage for anyone looking for storage.
RJ give me polite and informative service, thank you!
Very taken care of.. for so many years.. love you guys.....
I really liked the service provided, even though the first young woman was busy, she still greeted each person as they entered.
I phoned their customer service department today. They were Rude and Unhelpful !
Elizabeth was extremely helpful in providing me with concise information and services. She went out of her way to show me the various sizes that where available, she also made suggestions base on my needs. She made renting from Public Storage fast and easy. I really like the facility, it was clean and most of all security cameras everywhere.
agradecido por las Buena's atenciones DE Elizabeth
Very friendly cooperative people. Makes storing a breeze.
experience was every useful and helpful, everything went smoothly and good
she was every helpful and she got me out fast
The service at this facility was fantastic. Elizabeth is the store manager; she was friendly and gave wonderful service. I would recomend this location to anyone.
Good customer service, very professional, time efficient
Brittany is the best, very friendly and professional.
good and taking care of.
great people, very nice
They have great services I been here going on two year great manager elizabeth
clean,neat, competently staffed. I'm satisfied ☺
pleasant. and friendly. they. were. respectful
Great customer service
Great service n very thorough on explaining terms and conditions.
Had a very easy time getting my unit They are very friendly and customer service is a plus they really make sure everything is ok and going good for you. Unlike other units they put everything in a folder for you too keep up with it .
They were very kind and answered all of my questions. Delanie and Elizabeth were very helpful and guaranteed a smooth transaction.
Customer service was excellent. Felipe and Elizabeth was a great help
My experience was absolutely amazing,the staff always followed up with me! Would definitely recommend this company
Awsome, Elizabeth is extremly helpful, lots of room.
It was a pleasure and the staff was very polite.
My storage experience here was great from start to finish. The location was clean, safe and always had someone there to help if needed. Jocelyn was the best! I was always working hard on trips to the unit, but her and Elizabeth always managed to put a smile on my face. Thank you guys!
El servicio es muy bueno. La personas son muy amables y profesionales.
Un servicio excelente, buena información buena buen trato complacida en su totalidad empleados muy eficientes
Staff was very helpful, friendly, and accommodating. Made storing our things easy and non-stressful.
I'm pleased with the sevice I am being provided with here and was treated well by Elizabeth,who greeted me with kindness.
Racheal the store Manager is very polite and helpful. She helped me find exactly what I needed to store my items and it to her no time to set things up!!
Excelente trato mucha amabilidad y cordialidad...
I came to open a new account for a 10×10 garage unit and the woman Elizabeth helped me aquire the perfect unit for my needs she was extremely nice n very understanding she went over my paper wrk for the unit n helped me purchase the right insurance for my needs and also helped me find the right size unit wich I came to findout a 10 x 20 was the right unit . She walked me to the unit and explained what ur storage place offered to help me move material to my unit ..she made this easy n quick to decide ..im very pkeased
I really appreciate the hospitality and mannerism
Fast, easy, convenient and clean.
Very good joselyn was a very good girl and very friendly.
It was a great experience the staff was friendly and very helpful especially jocelyn and phelipe
It was a great experience, Phillipe and Joselyn were both extremely helpful! Fast and easy!
Elizabeth was a great help,she is worker, friendly and a wonderful person.
The service provided by Elizabeth was outstanding and professional.
Joselyn was very helpful! Highly Recommended!
Great staff Jocelyn was very helpful!!
The manager Jocelyn was very pleasant and helpful. Place looks both clean and secure.
Elisabeth treated us really good and she was very professional we loved it
Very smooth set up! Great bargain.
Elizabeth is a lifesaver!! A super efficient operation here. Thanks for all your help.
Very nice service
Was very help full Elizabeth and Felipe
Excelente. Mostraron facilidades! Great place
My experience was phenomenal, Elizabeth was so helpful and made my setup easy to do!
Good service and ez loading and unloading custermer service a plus
Very pleasant experience. Elizabeth was very helpful. She was so friendly and explained everything I needed to know. I'd definitely refer to a friend.
Great services Elizabeth answer all my questions she was very helpful and courteous will definitely recommend this place
It was good service.
Very friendly people
I had a very nice experiece great customer service Elizabeth was very helpful she help choose the moving suplies that i needed for my move.
Great service from Elizabeth
Had a good experience. Elizabeth was very helpful
I had a great experience with Public Storage. This was my first time using a store and have no complaints. The staff where very helpful especially Olympia. The district manager was very helpful as well and a very professional individual. They helped me get my account back on track and answered any questions necessary. I would definitely reccomend it to anyone. The storage facility is well kept and there is a lot of security. Thank You for all your help.
Me and my husband were recently at this location and received the best customer service from an associate "Olympia" I wanted to take time out to really give this lady 5 stars for the excellent service that we received. I always like to give credit where it's due, I took time out to make sure that people realize the dedication that she showed us in the small amount of time that we were there. I will be renting with this location, long term. I am a business owner and have been looking for a facility that I feel that will be safe and a team that I know will give me 100%. Olympia at the Castor and Aramingo location by far has THE BEST CUSTOMER SERVICE, Keep up the great work
This Public Storage Rocks. They are super fast. The manager was multi- tasking by training a new person. She actually took two families at the same time to see a storage. I witnessed this because I had a few questions about needing a storage. The families came back and seemed very pleased. I got all the answers I needed and got a chance to see them in action. I am very impressed.
I came into this location in search of supplies I was very impressed by how Olympia the manager greeted me as soon as I entered. She was knowledgeable about all the dimensions of the boxes and gave me great ideas on how to pack my boxes to get the most usage. After i purchased my items, she asked if i would like to see the storages just in case i ever needed to store some items. This location is all indoors and Climate control!!! Very clean and it seems very safe!! As we were touring the property, Olympia greeted and knew all of the customers by name!!! This was awesome!!!!!! Olympia. went over and beyond to assist me!!!! The BEST SERVICE IVE RRCIEVED IN A VERY LONG TIME. If your looking for storage this location is the BEST!!!!!!
I've been dealing with this location for over a year and especially with my busy life I can honestly say that representitives Olympia and Tiffany have been absolutely amazing to me. I would gladly recommend anyone to this site
I had to write an review after the customer service I've just witnessed while purchasing some boxes. The woman Tiffany who works there went to her car to get a wheelchair to help assist an elderly woman using two canes that couldn't get to her unit because the property is so large. Then pushed her to her car. Lost for words!!!
Public Storage tiffany rocks check her out at Castor Ave
I'm currently relocating out of state and was pricing some boxes. The girl Tiffany was very helpful. I thought that the boxes were pricey but she explained to me the more boxes I purchased the better the discount would be. On top of that she took my boxes to the car an put them inside the trunk for me. Customer Service at its best.
Came in the office today to get inquiries about storage as well as merchandise for future storage.Tiffany and Olympia were very helpful and informative on promotions and what the company had to offer. I was impressed as to how clean the the building was. I will definitely rent with these ladies. It was a very inviting, welcoming experience.
I have recently just stored here and i was immediately greeted with kindness. I had several questions and they were answered quickly and efficiently by two young ladies. The storage facility appeared to be very clean and neat. They were also very helpful with additional supplies i needed for protecting my belongings as well. I recommend anyone needing extra storage space to make the special trip to the castor and aramingo site. They really show assistance to my needs as a customer.