Public Storage Self-Storage Units at 2112 W. Main Street, Norristown, PA

Annie was a pleasure to do business with. I will recommend this place to anyone looking for storage ☺️

Scam

Do not give your business to this poorly operated scam of a company. My experience was hell from day 1 - we were given a “free upgrade” into a larger unit because the one we had reserved was not available. Come to find out they actually charged us $95 more for the larger unit that we didn’t want or need. After a ton of back and forth between the location manager Annie (who was the only helpful person here) and the District Manager, Jerome, who was initially rude and unhelpful, they told us we had to move all our belongings into the smaller unit that we initially reserved or we would have to pay the additional $95 - even tho they put us in this unit that we didn’t need or want for “free?!!” 4 months later I am getting calls from a collections agency for a unpaid balance that they charged me for the entire month of April when I was moved out in March. I am so frustrated and appalled by the lack of customer service and the scams this company uses to steal money. I am truly in disbelief that they are still in business and will make sure everyone considering using them knows they are a scam! Better Business Bureau will be hearing about this!

Very clean property. Manager Annie was helpful too. Thanks again

Annie was so very helpful! Thank you for your help

Ian has very helpful and got me exactly what I needed

Lets start off by saying how grateful I am to have come to this location to get a unit because i met someone here that was able to help me with much more than a storage unit. Annie has been helpful from the very beginning. This is my first time ever getting a storage unit and I'm not sure about everyone else but putting your things in storage is like leaving our things in someone else's hands and hoping that you get your things back the same way you left them. Annie assured me that my personal belongings were in good hands. She told me that I didn't have to worry and I made a very good choice with storing with public storage. I honestly came to this location specifically because of all of the good reviews I seen that had Annie's name on it and couldnt wait to meet someone who was so highly complimented due to her good efforts here. When I came to check out the space I was impressed with how clean the facility was. All in all I had a very good experience here so far and hope to see great things happen for Annie because she's awesome. Thank you

Annie is Amazing . Grateful to have someone to explain to me all the details I needed . Thank you Annie ❤️

World class customer service from Mike and Annie, showed patience when assisting with gate code access thank you.

Annie was a great help!

Tyler was very helpful and made signing up painless and easy. He showed me my unit and answered any questions I had in a satisfactory manner. Happy to have my new unit!

Before I begin the review, I would like to acknowledge that everyone that I've interacted with in-person at this facility has been very friendly and pleasant to deal with. Leaving reviews like this is the only way to get the attention of the corporate Public Storage. I was given a reservation and quoted monthly price and when I arrived to check in to the unit, the unit that I had reserved (5 x 10) was no longer available but another unit (5 x 10) was available however the location (this particular location) couldn't honor the quoted monthly rate (significantly cheaper) because the unit had an unauthorized lock on it and lock cutting is only done on a monthly basis. Apparently the advertised rate is only for a specific unit, it doesn't matter how many units of a particular size are available because a rate is based on a particular unit. I'm sure I'm thinking what any reasonable person would be thinking. If an unauthorized lock was on a storage unit preventing the facility from earning revenue on that unit, it would be cut off immediately, what sense would it make to have a lock sit on a unit for a month without generating any revenue? However, the facility asked that I contact corporate to see if they could adjust my account to modify the rate back to the original quoted rate. I had to move in today as I have a truck full of items arriving tomorrow so I begrudgingly accepted the available unit at the higher than advertised price with the expectation that perhaps corporate would be able to resolve my experience. I called corporate and plainly asked what they could do to make this "right" for me, the customer, I even offered that if the unit would be provided to me for just one month at the advertised rate then I'd be happy since at least I was given the unit for a month at the rate I was promised. They could have waived the one time "administrative fee", etc. I was open to different options to help alleviate the feeling I'd had of a "bait and switch". I was shocked by the "service" I received when calling the corporate line. The gentleman that answered read very tightly off a controlled script and after a few minutes of the conversation going around in circles, refused any request I had to speak to a supervisor or another person that could handle my request. Towards the end of the call, I mentioned that I had received an email survey asking how my "experience" checking in was. I asked the agent, what do you think an appropriate response would be for me to give to the survey given the experience that I've had. I was again shocked when the agent responded "that's at your discretion". In what customer service industry would you expect that kind of response? In today's day and age where customer satisfaction metrics and survey responses are so critical to the lifeblood of any business, I was blown away at the dismissive nature of the service I received. Dear Corporate: Here's my survey response, as promised...

Annie and Mike were such a big help! Thanks you two

Annie was Amazing. She took the time to answer all of my questions and she was very helpful & professional. I didn't even think about needing to add insurance but she asked me about my contents and recommend me insuring what is valuable to me.

Great place to save your belongings

Annie thanks for all of your help!!!!

Very convenient, very clean, and very helpful staff.

Today I saved a lot of money by transfer to new unit. I will Thank you Annie your employee she helped him me. Thank you again

I currently have unit here and wanted to switch to a larger one, after a sudden price increase. Annie was so helpful, patient, and courteous to help me find the most cost effective way to do this. She didn't want me to lose money! As a customer saving money is always very important. ***Update: As of today 12.06.22 my current unit increased unexpectedly after a few months of having it. I have tried to call and left several messages. When I call you can’t reach anyone and no one returns your calls! I will be vacating my unit this month unfortunately.

Thank you for helping me with my storage needs Annie. You were so kind and very informative!

My rep was awesome. She was pleasant, friendly, knowledgeable, and very detailed in sharing the information I needed. Loved her👍🏽

Fast and easy.

Annie was the ish

Annie was amazing

I was thinking of getting a storage unit for some extra things I have in my garage, passing by I said “ Let’s give it a whirl” went in and Keisha just made my day! sweet helpful and knowledgeable. I recommend this place guys ya almost feel like your friends.

Rented a unit today from this location. Smooth process, friendly customer service, and efficient. Annie was awesome. Thank you very much for your help today and for helping me check one more thing off my moving list.

Annie was great answered all my questions and was very knowledgeable

Annie was so accommodating. My husband can be high maintenance and she handled him with a smile. Nice to see great customer service theses days. Lots of supplies here too.

Annie was a huge help. Thank you

Annie helped me out with problem and gave me great service

I purchased a storage unit here for the first time today an Annie the manager was so helpful she made the process very easy. The customer service was excellent as well.

Mike was an amazing help Appreciate your service

Annie was very helpful in explaining everything to me. She made me feel comfortable, and showed me the storage unit.

Annie was super pleasant to deal with and she made my process extremely easy. Would definitely recommend dealing with her.

Annie was so helpful.she even stayed a few minutes after hours to help me complete my rental online.thank you so much sweetie

Annie was very helpful

Thanks for all your help today Annie. It was a pleasure meeting you 😊

I called to inquire on pricing for storage. And Annie was very nice and answer all my questions and knew her stuff. Very professional and she even made me laugh.

I came in yesterday inquiring about prices and the manager Annie was very helpful. Thanks Annie!

I had a wonderful experience at public storage all thanks to the sweet young lady Annie, she was very helpful and answered all of my questions and concerns. We need more people like her out in the work force. I’d recommend this location over all others I’ve been to

I wish to begin by stating that the site manager, Annie, is exceptionally professional, and this complaint is not a reflection upon her. She is excellent. My complaint has to do with rate increases: I started at $117 a month in 2020, raised to $185 in 2021, and now received notice of an increase to $249 a month in 2022. Outrageous price-gouging. Almost a 50% arbitrary price hike in two years. Yes, the contract does say PS can raise rates with a thirty day notice, but these increases are excessive, so buyer beware.

Annie was VERYYY helpful!! Great customer service!

Clean location, easy access, Worked with Annie on several occasions ( not remembering space number, paying my bill at the facility, getting through the gate "I'm not APP friendly) she was kind, polite, knowledgeable and quick!! Thank you!!

I had a billing issue at this location and Annie was super helpful with addressing and resolving it quickly. Thanks Annie!!!!

Annie was very informative and people-oriented. I enjoyed my enrollment check in. She helped me get a unit within my price range and she made the transaction smooth and easy. I would highly recommend this place to anyone looking for storage. Thanks again for all your help Annie 😊

I came into this location and met with Annie I had a lot of unanswered questions that she certainly hand no problem helping me with due to moving from one city to another I really appreciate her knowledge that she’s able to give to customers she come in contact with.

Annie did very good! She was very caring and showed us a very clean unit to store our things in. Thanks for all of your help Annie i appreciate it so very much

Annie was very helpful with getting us a unit for our goods. Thank you Annie

Annie helped me out with getting a unit today. it was quick and easy and I got a great rate.Thanks for all your help Annie

So i am a college student that will be starting in the fall and i was in need of a storage unit. I was greeted by the manager Annie and i told her how many other storage facilities i have visited prior to coming to this one and she guaranteed that this place would be the best fit for me. She showed me 3 different units and took her time explaining every thing to me even as far as using the key pad to access the facility and how to download the PS app because i told her i would be doing my rental online within the next week. The building is very clean and well kept and i feel confident that this place would be a good fit to store my things because of the up keep of the properties cleanliness. Thank you so much for all of the information and actually taking your time to explain all i needed to know to successfully rent a unit here.

I came in today to inquire about pricing the property manager Annie gave me all of the information I needed. She did a superb job in answering all of my questions.I will recommend using this storage the young lady has great customer service skills.

Annie was so helpful and so nice. I was having problems with my payments and she went over and beyond to help me get this rectified. I would definitely recommend this place. Thank You ☺️

Annie at the front desk was very friendly and helpul in my check out process. I have used this facitlity to store my belongings for more than 1 and half year and my stuff was all there when I moved out. Security is very good and also the facility was kept very clean and they followed all Covid related standards.

Justin and his co-worker were easy to work with and made sure we checked out the space to make sure it would work. Great fast service and very nice people

Annie was a gem! I came in to get a storage unit and she helped me out and everything went smoothly. She gave me all the information I needed to access my unit and let's say I was very satisfied. Thank you Annie 😊

This was such a good experience for us. The representative took so much time with us to show us sample units, give advice on the proper unit to take, and walked us all the way through the closing process. Once we gained access to the unit we took, we were so pleased we made the choice. The management of the place is so good, and it shows throughout. We will keep the unit for several months, and are so happy we made this choice.

Annie was very pleasant and helpful

Was there early Saturday morning to help a friend clear out her storage room. Very clean,well lit and climate controlled especially in this heat.

My experience here has been amazing! I have been storing here for quite sometime and had not one complaint. The facility was always well kept and the manager Annie was always so helpful and friendly. I would highly recommend this place to everyone in need of storage.

I have been a Public Storage Customer, with 4units in Voorhees NJ since the fall of 2015 & Amy is a Rock Star at Her management duties, but since I decided to move back to Pennsylvania, after 35 yrs, I rented a smaller unit here & James was fantastic with His help & personality!! The only draw back was that they didn’t have a selection in sizes because they are just about full!! Thanks…..NECS 🐾🖤🐾

I came in today to get pricing on a wait I was helped by a young lady Samantha . She provided me with such excellent service . Even tho I wasn't quiet ready toget a unit as I am just looking around at the moment Samantha still provided me with excellent service. She did advise me that the prices do change day to day but she still gave me excellent service. She was very polite, kind and courteous. If anyone plans on using public storage I would highly recommend asking Samantha !!!

I had come into Public Storage and was Greeted by Samantha. I was just coming into get pricing on some units. I am not looking to store at the moment but I wanted to get an idea on sizing and prices. Samantha was such excellent help, kind and professional. Although I was just getting prices, She even went above and Beyond to show me a few size spaces to give me an idea on the sizes. I would highly reccomend anyone storing with Public Storage to make sure Samantha is the one helping You. She was just amazing help and I Appreciated Everything She Discussed with Me about Storage!

I came in the other day to get pricing on some units. I was greeted by Samantha. She was a great help to me with giving me prices as well as showing me some of the units. Tho I have decided I am not ready to store at the moment she was still a great help with everything and answering all of my questions. If you need help with any storage I highly recommend that you have Samantha help you with anything she was an excellent help with all of my questions.

I came in today to get pricing on storage units. The woman at the desk (I believe her name was Samantha) was very helpful and was amazingly helpful while answering all my questions. I decided that I wasn't ready to get a unit yet but appreciated the heads up that the prices due go up and down consistently. Thanks to Samantha's help I will likely be back when I do decide to get a storage unit. If you ever need help ask for her and I'm sure you will have a similar experience.

Very professional , welcoming,. Very clean and was the nicest rep for the company.

I was taken care of by Kelvin R . , he is a really nice guy . I would recommend his service to everyone !

No one is ever there or answers any of my calls

Kelvin was a very helpful and price is very reasonable

Kelvin R was great. Very polite and professional. I would recommend seeing him. Fast and easy process.

Excellent service here! Everything is quick and easy! Would definitely recommend!!

Location Mgr was very helpful. He showed us a few units and we decided on the one best for our needs. Fast, efficient and clear. Whole process took about an hour. They also have the other items you need for storage, boxes, bubble wrap and a lock if you need one. Very good experience.

Prices are okay but I would not count on people being here during posted business hours, have been here multiple times to have no one be at the office so I can not purchase dehumidifier beads

The unit was very clean and the employees are very helpful and professional.

Clean well maintained facility. Not the cheapest option.Be aware of additional cost like mandatory insurance. My rate went up by 60% over the course of 16 months. Needles to say I’m not one of their customers anymore.

I came into Public Storage today looking for pricing on a Unit. I was greeted by Samantha she was very professional and very helpful. Even tho I am not ready to store at the moment she was able provide me with excellent information and outstanding service. She did advise me that the prices change every day. But Samantha was absolutely helpful with all the information I needed. I would definitely recommend Public Storage to anyone looking for storage. And I would highly recommend anyone using Public Storage to ask for Samantha.

Tim helped with selecting my unit. I had an amazing experience!!

Just paid my bill and Tim helped me set my account up so I don't have to worry about coming in again.

Friendly staff

Chris was amazing and helped through every step to set up our storage. The storage is clean, temperature controlled and easy to access. I found it to be really good and would definitely recommend it.

What's the average rent on a full size unit?

My unit is underground. The area is hugh, you could get lost. I use the app to open gate and doors, works well. Very clean and well managed.

As a banquet server wondering when I'll return since originally the Governor mandated 3 week shut down of restaurants. Now another additional week of mandatory shut down. To have Managers and H.U.M.A.N.S lime Kelvin and Chris and their boss Katherine. 10000%THESE 3 INDIVIDUALS DEZERVE SHOUT OUTS. THESE ARE TRYING TIMES. KELVIN AND CHTIS WERE NICE DURING MY PHONE CALLS. TRUST I HAVE HAD NADTY PEOPLE UVE HAD TO RECENTLY DEAL WITH. SO THANK YOU 3 INCLUDING KATHERINE AND HAPPY HIDAYS AND HAPPY NEW YEAR FROM THIS HAPPY CUSTOMER!!

Chris is a good dude. Friendly and professional. The facility is always clean inside and out

Chris is excellent, had a problem and he went way beyond to help resolve it! great company!!

Love this place! The staff is so friendly and care about the security of your storage unit. Chris is awesome! The facility is also very clean, easy to navigate, and doing everything they can to keep their customers safe during these times.

I just got off the phone with a very intelligent man by the name of Chris. Answerd all my questions promptly and was very quick to delivery the information I needed. Thank you for having knowledgeable employees that CARE

We have used Public Storage for years. The place is kept in good order with lights and gates working. It is a little expensive, but they do the maintenance.

The facility is clean inside and out. There is signage regarding mask wearing and limiting elevator occupants due to covid. There is parking. The lights inside shut off after several mintues and sometimes won't come back on even if you move around to try and trigger them. I don't like how they charge you for a full month's rent even if you move out in the first week of the month especially when they rent out the space to a new occupant. The one lady in the office is not friendly but the rest if the staff are friendly and helpful.

Joelle was very helpful, patient and made the process of renting a space go smoothly.

Chris has always been helpful. It could be a lot cleaner. Lol, I wish I could get the introductory rates for a year instead of 6 months. This site is better than other places I've stored my belongings.

We kept two different sized storage lockers there for years (one was quite large) and had a very good experience. The place was always clean and the staff (including Kelvin, the manager) was always helpful and pleasant.

I HAD A VERY PLEASANT EXPERIENCE. KALVEN ANSWERED ALL OF MY QUESTIONS ... EVERYTHING WAS SET UP RIGHT AWAY ... 😁 EXTREMELY CURTIOUS & PROFESSIONAL..

Kelvin was great with an easy check out. The indoor storage space we had was very clean. Had our storage there for two years and everything was perfect when we emptied our unit. Would recommend for your storage needs.

Good experience. Very good customer service by Crstyal Marie

Kelvin was the employee who both sold me the storage and checked me out when I moved out. Very professional. He treated me like a VIP every time I saw him. Courteous. Friendly. And quick to answer my questions. The storage unit itself was clean and well maintained. Best price in the area for the indoor unit I had.

Excellent service. Kelvin was very helpful and knowledgeable.

Kelvin was a great guy and very helpful!!

We had an awesome experience at this location. Our customer representative, Kelvin, was attentive/professional/exceeded expectations. Will def come back if we need another unit.

The minute I arrived at this location, after being sent over from another excellent location (see separate review) I was thrilled to be there. The facility was clean , absolutely met my needs , with an indoor , climate controlled unit. The best part of this experience was the gentleman I met there, who helped me tremendously. His name was Kelvin. His calm demeanor, helpfulness and job knowledge made this very stressful time in my life , extremely better. He was friendly, provided all the information I needed in a clear and concise manner, showed me the unit, explained everything. He is an asset to your company. Just prior to my last minute arrival to his location, he was working with someone who was moving there belongings out. Meaning they were no longer a customer. He was as absolutely professional, courteous and helpful with her as he was with me, a new customer. This speaks volumes to his abilities, professionalism and personality. This man is a keeper!!!!!

I’ve been renting a unit here for a little over five months and they have been nothing but the best . This last month I can’t even explain how Kelvin went above and beyond to get me a late fee payment back . Thank you so much guys .

Each time I need temporary or long term storage, Chris is always a pleasure to work with. He is very professional, knowledgeable and extremely helpful. I would recommend this location to everyone needing to utilize public storage.

From the start Kelvin made the experience of renting with Public Storage very easy. I received a call a day or so from him assuring me of the selected unit, he is courteous and very thorough, providing all details that i needed to have me a part of this wonderful enterprise. I am lucky, i am pleased, since i don't live in PA , but intend to move there in about a year , he is my first new friend. Thanks Kelvin. I hope you know how much your patience and kindness means to me, especially now, god bless and much success in your business and personal life.

Kelvin was great from start to finish!!!! Very Clean!!!!

Kelvin really has excellent customer service skills & helped make the move in experience a breeze.

Kelvin R was very nice and professional. He stayed late to check me in!

Kelvin is an exceptional addition to the Norristown location. Very pleased with customer service offered and his determination to resolve all issues.

Chris the property manager is on point everytime I visit this location.He is as helpful as he can be and always congenial and pleasant with customers. A real stand up person and a excellent choice to run this location. Thanks Chris for all your help I appreciate you. Robert Gragg

Chris was very helpful & knowledgable

Convenient to where I live

Excellent customer service by Chris. He was very informative and helpful throughout the process of renting my unit. The building was very clean with good lighting.

Great overall experience. Chris was very helpful and I got the unit I wanted and all of my questions were answered.

It's very well maintained and well lit up

From the moment I walked in the door, I was greeted with a smile and received exceptional customer service from Chris. He took the time to show me various units, explained all the intricate details and asked several questions to ensure I rented the most affordable unit with adequate space. Recently, the door to my unit was stuck and would not lift up all the way after trying several times. I walked to the office to inform Chris about the situation and he did not hesitate to accompany me to my unit to see if he could help. He got on the floor and squeezed his body through the very small opening to assess the situation and figured out what was preventing the door from lifting up. Exceptional customer service every time. Chris has always been very polite, professional, helpful and friendly.

Kelvin Gave us great customer service seems like an amazing guy every time we’re at this location it’s a pleasure to be here they take care of our stuff and there’s never any worry if stuff is going to be missing lost or stolen thank you for your customer service

The guy at the desk was great. No issues of rodents or bugs. Be sure to buy your lock from Walmart or so before coming in or that would be an automatic $20 for a padlock.

Chris was so helpful and pleasant. Clean fast and easy!!! Thank you for tou help again today chris!! As always 5 stars

It’s nice to have the public store in Norristown guy who work here he’s very nice person thank you

Chris was wonderful and super helpful. Location is clean and well kept.

Like the Facility. Do not like that my charge for the unit went up $30 within the first year forcing me to cancel.

Chris really show us around. Very neat place. He answered question without me asking. Reasonable price.

Great service. Chris was very helpful

Dealt with Chris from this location he was super awesome.

We went for the Norristown PA location on Main St. Chris was AMAZING!! Super helpful and had a positive attitude which made our Moving day a little more bright! Thank you Chris, we will recommend you to our friends and family. Happy holidays 💗

I recently moved back up to the northeast after a few years living in other parts of the country, and I need storage for some belongings for the time being. I checked out Public Storage on the recommendation of a friend who had used them in the past. Chris was very helpful in running me through the process of reserving a unit and getting all of the needed information to start renting. He is very friendly and answered all of my questions about renting and the logistics of loading my unit.

Fantastic customer service.

Well maintained facility, clean, feels appropriately secure, and the staff member on duty, CHRIS, was super helpful the day I went to obtain my unit. He was courteous, knowledgeable, and answered every question I had- some even before I asked them! Be sure to look for online deals.

Very welcome environment. Chris the manager is very nice and very helpful he was very patient with me and explained everything that came with the price and showed me how to work the key pad. I recommend then highly.

Wonderful experience from reserving the storage locker to vacating the locker with Kacey. All the employees we very helpful, professional and friendly. I even got the $1 Special for the month. I highly recommend Public Storage and will tell all my friends. Anne Collins

Kacey is super cool and helpful. She is professional, informative and friendly.

My experience was really great chris the manager was really helpful and friendly the place was always clean thanks chris for doing a awesome job i would recommend u guys to anyone chris gets a thumbs up👍

Chris was very nice. He answered all my questions and explained everything in detail. I have used this Public Storage before. I really love it. It's clean and it fits my budget. Thanks!

Great staff christ was extremely helpful, and got me the unit I needed on short notice would recommend this place anytime

Chris is a great manager. He doesn't hesitate to explain your options. When you have a problem he always ready to solve it. He does everything with a smile. Thanks for geat service CHRIS.

Could not have been more please with the customer service and experience at the Public Storage in Norristown. Chris did an excellent job explaining how everything worked, from the logistics of how to get my stuff in and out of the facility to the pricing of the unit. It was a real pleasure working with him.

Never had a problem with any of the units I’ve used here. Chris ALWAYS offers excellent customer service, going above and beyond at every opportunity. He seems to always be there when I go (someone give this guy a few days off!!).

Chris was awesome, very helpful, got me all set up quickly and efficiently. Very much appreciated! Happy to have my storage unit here!

Great staff. Fast and convenient. Chris is great.

Dirty and smelly. Had water damage. In need of repairs. Manager is good but the ones above are rude.

It is a very clean and well managed place because I did not see any mouse or pest even in summer. Customer service was excellent. Chris provided excellent customer service and answered all of my questions and concerns. If I had not moved to bigger apartment I would have kept my storage place. I would use this storage space in future if I ever need it again.

I rented my unit yesterday with Chris & he was the BEST ! So friendly, very informative, great conversation, nice and secure storage areas. I love it! Thank you again Chris !

The property manager Chris was very kind, informative, and helpful throughout the initial setup of our unit. He helped us decide which unit would be best for us as we never rented a unit before. We checked out a few other local companies and none were as courteous as Chris. Thanks!

Chris was Very friendly and thorough .

Very clean friendly staff

Staff is always friendly, helpful & prompt. Had a unit there for 3 years with no issues & easy move in & out.

I have had a unit here for over a year. Nice facility, newly updated lighting and access features. Very helpful and friendly staff. Very happy with this location.

Chris was awesome! Very well-spoken and very clear on the entire rental procedure. We would highly recommend him.

Chris was great! Very helpful!

Review update- the staff here still is great but the corporate policy around pricing is brutal. I rented a unit for a planned year- during this time my rate has increased 3 time. To say I am shocked is an understatement. Original review “The staff here is great! They help you through the whole process. The facility is clean and prices are good. Angelina is awesome. She helped me pick the right size unit and made the move in process a breeze.”

Chris is the best !!!

The staff is very friendly and welcome to helping! My first time using public storage and am very pleased with experience this far!

Great job. Awesome!

Chris was very helpful with the check in process, always willing to answer questions. The facility is cared for well and always accessible. The carts are a life saver!

Helped me get shortest route to my unit. Chris really helped me out.

Very friendly and knowledgeable staff. I will definitely be using this location for all my storage needs!!!

Chris was awesome! !

Very Clean, fast service and easy access

Rental was super easy and affordable! Chris helped us with our unit, providing a tour of the facilities and giving us all the information needed. He was very friendly and helpful and got us set up quickly. Can’t go wrong if you need a place to store some stuff!

Chris was very helpful with getting me a unit that I needed and the correct size. Everything was clean.

Chris is fantastic--great follow up and was very helpful in assisting me with selecting a storage space.

This is the first time I have ever used a storage facility and was nervous but Chris the manager went above and beyond to make me feel comfortable. He showed me the entire property, explained the process, and answered all of my questions without making me feel dumb. He truly loves his job and performs it well. He is so professional and helpful. I would recommend him and his facility to anyone. I am very happy with my experience.

Great facility and great staff

Chris and Catherine were so helpful! Made the process so easy and effortless. Really fast process and highly recommend!

K.C. was great, warming, and so patient!!

Chris is very kind and honestly explained all the available options. Such a great experience.

I've been a renter for a year now. Chris the manager is a great guy and is always lending a helping hand. Only negative aspect of my time here is the recent rise in monthly rent. Doesn't seem to want to keep people with this recent hike, paying 240 a month for a 10x10 and most of 240 is fees rather than space.

Chris was friendly super helpful. Made the worries of placing my furniture in a safe place go away. I will recommend this location to all my friends and family.

Great place for your storage needs

They have very good customer service here and the manager Chris is exceptional n very courteous. I would recommend anybody who needs storage to go here

- Very up-front with respect to the availability - Simple web navigation - Chris, the manager, very accommodating, worked with time changes and showed understanding and flexibility - Wished more of the prices, requirements and procedures were upfront and clear -Very clean, safe and secure environment.

Chris and Kacey were amazing today. As stressful as my moving process has been they completely changed my attitude with their kindness and helpfulness !!!! Absolutely will I recommend this team and this location to all my friends and family !! :)

The facility is very clean. The staff Chris and Kasey was helpful! Made sure the move in was successful. I feel that my belongings will b safe

Chris, the Property Manager is always helpful and kind. The convenience of location and late hours are very helpful as well! Highly recommend for all your storage and moving needs!

Great Customer service !Cris thanks for all your help! Service was exceptional and Cris did a great job explaining everything with patience and though it was closing time he still took his time with us and didnt turn us away!!! Storage unit was clean.

Chris was very informative and helpful with getting my storage unit set up! Thanks for making this step in the moving process easier!

Never been there

Angelina was very nice and super helpful. She took her time explaining everything and making sure I knew exactly what I was paying for and signing. The storage facility is clean and I'd highly recommend.

Chris was very helpful in help getting me in and out of my storage unit when I pressed for time........his assistance was appreciated!!!

Thanks to Chris for getting me set with unit - easy; very well explained all the details - helpful and like the fact that its a monthly commitment - no long term buy. Now I get to fill my 5 x 5.

what a ripoff - do not use.

This place is the best. Chris is the person who helped me out and I definitely picked the right place . I would recommend this storage place to anyone.. don’t forget to ask for Chris, he’s the man!

Chris was friendly and professional.

Very clean and safe facility. Chris was very helpful and went out of his way to help me.

Chris has great customer service skills and is considerate.

Great staff

Staff member Chris was very helpful and professional.

I have tryly enjoyed my encounter with public storage and Chris always welcomes me with a smile and makes me feel like family...he is awesome and always a pleasure to see and talk to...thank you all for a clean neat environment...ill be back

I came in to inquire about the units offered and their prices to compare to other storage facilities that I am considering and I was warmly welcomed and informed by staff member Chris A. He knew the units and pricing information like the back of his hand and was so patient with all of my questions. 5 Stars!

Very clean, great service. I was very pleased and would highly recommend this facility to parents looking to store student items.

i WAS VERY WELL TAKEN CARE OF. ALL STAFF WHERE NICE .THE STAFF PERSON THAT STUD OUT TO ME WAS CHRIS . HE HELPED ME SAVE MONEY. AT ONE POINT I HAD TWO STORAGE S AREAS . I DO NOT ON A REGULAR DO REVIEWS BUT I FELT THE NEED SO I COLD SAY THANK YOU CHRIS !

A little pricy but easy accessible units

I am in the process of moving out of the country due to my husband getting deployed. I happened to drive by the Norristown Public Storage and was greeted by the property manager Chris. He answered all my questions. He also showed me a few units that he recommended for a 2 bedroom apartment. When my husband receives his orders, we will come back to Chris to start the moving process. Public Storage should be proud of all the hard work that Chris does. Thank you again Chris.

Clean, secure and affordable storage facility in a convenient location. Property manager Chris was very knowledgeable and polite. He walked me to my storage unit location, providing me with tips on opening/closing the door and lock. The office has every supply one would need for moving and storing.

Nit good

Chris made check-in an easy and informative process. He was polite, professional and knows his stuff!

Manager very knowledgeable and friendly, nice facilities.

Store Manager Chris is awesome so knowledgeable and a pleasure to do business with!

Clean units. Great service. Chris is the BEST!

I had a great experience with the Public Storage at this location. The property manager Chris went over all the nuances of the contract before signing up. Everything went as I had expected even when I ended my lease No surprises. 5 stars.

Clean and well lit storage facility with nice, we informed management. Highly recommended.

Chris made looking for storage space a breeze. He was very attentive and informative. Chris made sure all of our needs were met and answered all of our questions with a smile on his face.

Chris was extraordinary. He made sure that everything about the storage room and contract were fully explained. There was no pressure and I felt very comfortable with everything concerning the rental. Public Storage should feel proud that they gave someone like Chris representing the company.

Chris made the experience of renting a storage space very easy! He was professional, respectful and very thorough in explaining the process from start to finish. I felt comfortable renting a space and leaving my belongings here. Great experience!

A great, well run facility. The manager is very professional and I feel very safe leaving my belongings there.

Chris was very professional and didn't made me feel like a customer but a friend.

Chris was wonderful! Very knowledgeable and sweet. He definitely knew his stuff and was so helpful. As I filled out the forms online to reserve my unit, Chris called before I completed everything. We set a time, and I was there in 20 minutes. Checked the unit out, filled out paperwork... All within an hour of researching facilities, from beginning to end, I completed the process and joined the Public Storage Family. Their property is clean and SAFE. Their units are clean, easily accessible, and spacious. Norristown had the best rates in the area online, and I couldn't ask for a nicer welcome. Thanks, Chris & The Public Storage Family! Stephanie

Chris was very helpful and informative and answered any questions I asked.

Chris was very helpful and informative, from the time he called to confirm my online reservation through my signing my lease the following day. He made sure all my questions were answered. I really appreciate the attentiveness. Made the process extremely easy. Thank you.

Great clean and secure facility. Staff is very helpful and informative. Chris has always been willing to go above and beyond to help and make things great.

Chris the property manager immediately put me at ease since i didnt know,where myunit was. He also helped me gain access. I went to find unit and was ready to call Chris and...there he was. He came looking for me since he was concerned that I couldnt find it. He put me at ease..all with a smile. He is special. Thank ypu Chris

I've never used a public storage facility so I had no idea what to expect. I was greeted by Chris who was very professional and informative. He walked me through the process, explained how everything worked and I, subsequently, felt comfortable enough that I and decided on the spot to use Public Storage. When I arrived on my reservation day, he was as friendly and pleasant as the first time I met him. Great Experience.

Who do you auction your things off to I would like to buy my property back from whoever has it

Alex was helpful processing the paperwork, showing the unit, and giving me a good idea on why size unit was appropriate.

Great place for basic storage needs. No hassle, great staff, and good access times

All 5 stars best experience I've had with a storage company I've dealt with, thank u so much Chris. I will refere!

Chris was very courteous and knowledgeable. He explained all details of the lease agreement. He demonstrated how to use the gate access code and showed me where my unit was located.

Chris provides excellent service. He is efficient and professional. He explains all your options and pricing for each. The site is clean and secure.

Thanks for your help Chris. Reserved a unit online.. Chris called us to set up a time for us to come in and sign papers. Upon arriving the unit we reserved was not available. Chris was able to offer a different unit that would be accommodating. Five stars for Chris...three stars for website inventory.

I needed a unit and happened to pass by Public Storage. Spoke with Chris who told me they just so happened to have the size unit I needed. And after he fully explained and answered all my questions, I was all set. He got me all set up I appreciate his helpful and professional attention. Thank you Chris.

Alex was great! He knew all the answers to my questions. Was knowledgeable about the products in the office. Great experience

I had the pleasure of meeting your employee name Alex. Very professional and delivered quality service. A true pleasure to know your company is hiring qualified, competent people representing Pubic Storage. Thanks Alex!

Had a great, easy experience reserving and checking into my unit. Alex and Ruth made sure that I had some great discounts and did a great job showing me my storage unit and ensuring that I understood my contract.

They didn't used to have moving carts available unless you went to the office... bit they recently changed this. If they continue the trend, I'll update to 4 stars. If the revert back, down to 1 star.

Alex is patient pleasant and very helpful.

Tre was amazing and this Public Storage was CLEAN unlike the other storage places I visited.

I have been the rented at other places and Public Storage at 2112 W Main St in Norristown might be the worst. First, it's hard to get in and out of and there dose not seem to be any order which direction traffic flows in and out of the gates. To clarify, there are two gates when you enter the property straight or right. Naturally most people go straight, circle around the building and exit from that right gate. However, there is no rule that keeps people from entering and exiting from either direction. Why is this a problem? Simple the corridor from which everyone enters the building is very narrow, only enough room for two cars to pass. But that is were everyone has to park before entering the building too, so you get parked cars on both sides of the path and often you can't pass. Also, you have outside units there that often have large truck loading and unloading. It's often a cluster F***. But that is just poor design, the real problem is the condition of the place and the service. If you need a need a cart, you can't pick one up on your way in the entrance. No, you have to backtrack to the office, where they are being kept under guard. Perhaps, some renters have given the staff reason to do this. But that might mean you don't have trust worthy neighbors renting in the same place. In any case, I rented here more than once over the years, until recently, the always seem to just have two of the oldest rustiest old carts. They must have gotten new ones and are guarding them like gold. As for the over all condition of the place, they keep the inside clean, but there was an electrical storm several years ago, and the electric gates, doors, and elevators have been known to have problems. Sometimes, if you have a underground unit or 3rd floor unit, you might not have access to the elevator. Maybe this is rare, but I have encountered this. One time when I was moving, I had to do so in the dark and carry everything through the stairwell. Well, I think I ranted enough. I wrote this review the day I moved out. When I did so, after renting 2 years and 3 rent increases (the most resent of which was substantial) I politely said to the attendant, "I would like to check out of my unit", He asked me for the number, typed at his computer, and asked, "Is the unit unlocked?". I said no and I explained, I guessed we would walk down to the unit together to make sure everything is in order. I will unlock it then." He said nothing, handed my my print out and said, "Someone will check the unit at the end of the day and if anything is in it you will be charged $300." I mention this only because I always get an accusing vibe from from this place. They simply don't care if you stay or go. Why would you trust them? I've rented here twice, but I will never again.

Nor good @ all

It was nice and the customer service was outstanding I mean what more could I ask for

I have always had great service here the place is clean and staff are pretty good to work with, they did raise my rate once, but it wasn't too much, so keep an eye on that

The service was great. I would highly recommend.

I came in with my friend for a storage unit and received excellent service from Tre. Public Storage has a great employee working here and he needs to be recognized. Thank you.

Teyonna was very helpful. She was professional and friendly.

Teyonna was very helpful and professional. She made signing up very easy and convenient.

Teyonna's customer service was remarkable and the property was clean and everything easily accessible

Teyonna is the best, if you loose her you'll loose a vital part of your business. Teyonna gave us the best customer experience thank you.

Teyonna is the best, always there with a smile and very attentive to your needs with no complaints. Thanks for a great experience.

Teyonna Was Great! I went for boxes to move and she was very helpful and friendly!! Would def return. Thanks!

Process was fast and easy! Service was great, been here a few years with no issues. My family rents here too.

Absolute thieves! Don't go by any of the pricing given to you when you sign up cause they are going to change it every 6 months after you move your storage in! Customer service is terrible also! I definitely would not recommend this company at all!

My aunt recently moved into this facility. I came with her and wow was it very well run and super clean. I would recommend this place to anyone!

I went here to buy more moving supplies and the girl at the front was great. Super helpful, and knowledgable! This is the 2nd time I've. Had great service at one of their locations. I believe consistent service is the key to retaining customers, and this property has been incredible. I'd recommend them to family and friends.

This prop is great the office staff is great thanks Tina and Teyonna

Great service! Stopped in to rent my space on my lunch break terrance was very friendly and quick so I wasn't late getting back to work.

Dacia gave me great service. i loved my rental experience. she made me smile and is very knowledgeable. go to the facilities and ask for her

Dacia gave me great service when I came to make payment. She is soo funny. She made me laugh. Love coming here to see her. I recommend

Dacia gave me great assistance and answered all my questions. She also greeted me with a smile. She is a charming person.

dacia and akira gave me great service as I vacated. Very funny girls. Recommended

Dacia was great! The rental process was easy and she was incredibly informative. She had me laughing the whole time. Love it here with her.

Dacia gave me great service. She was very informative and very friendly . She greeted me when I came in with a beautiful smile. Come out Norristown and rent and ask for dacia. I recommend! !

Teyonna was super helpful in showing me the various options with regards to units. The check in process was seamless. Interior units are clean and climate controlled. Definitely one of the better storage units I've been in.

Dacia was very unhelpful getting me a storage unit. Unit were clean and well maintained.

I rented a storage locker here for temporary storage, and prepaid for each month. In the second month, I showed up with two vehicles full of items and people to help unload them, only to find out the elevators stopped working at this facility. My locker was on the top floor. Public Storage never communicated to anyone about this. It was not repaired for days and I kept having to check back for status. They did not offer me the use of another locker on the ground floor or any other solutions - I had to take my stuff back where it came from and hope I could get a truck and my friends available at a later date when the elevator was functional. Management promised to comp me a full month's rent the following month but as the days dragged on without the elevators being repaired (and constantly having to follow up for information) and I had to park my stuff in someone's home temporarily I decided to remove what items I already had in storage and take my business elsewhere. We had to move all that stuff down 3 flights of stairs since the elevators were STILL not working. To add insult to injury the supervisor I'd spoken to who promised me a free month's rent wouldn't even return my phone calls asking for a refund for the days I'd not used after I moved out. This company evidently doesn't maintain this property well - kept blaming the elevator company when I suspect it was more like an unwillingness or inability to pay them, because honestly why would it take days and days and days to get it repaired? If one elevator repair company couldn't get it done, why not find another one? And they didn't give a crap whether I had to completely rearrange my and everyone else's schedule to re-line up vehicles and helpers to move on a different, unspecified date. I will never do business with them again nor would I ever recommend anyone waste their time with this company.

A young lady by the name of Kadija (sorry if I spelled it wrong) was very helpful and polite. No matter how many questions I had she was very patient with me and informative. Definitely will be using there services soon.

Dacia gave me great service when she helped me with my payment. Love the facility.

David was very professional and the facility was very clean. Great customer service!

Service is always exemplary.

it's a great place to do business David and Brian wonderful and are very pleasant.

Love public storage! Shout out to Tim.

Dave was very courteous and helpful

Thanks david Great service and quick

I had a word with my sales associate Mark regarding the increase and he basically explained me the entire process from start to finish and showed me that " people do care " and knows when to go an extra mile. He properly heard my concern and gave me a satisfactory answer . This is a way : customer service should be !

Great staff (Mark) and we'll run facility BUT! !! Could you consider extending hours??? 9 pm can tend to be very inconvenient at times. Other than that great. ..

Very helpful and polite.

Dacia was very helpful and knowledgeable. She showed me a perfect unit. She explained to me the property and they hours. Loved my experience. She did a beyond awesome job.

The service was amazing and cool atmosphere but don't let them trick u nto buying that "Overpriced Shiny Lock" lol jus kidding.....😜

great customer service.

Ashley was great She went through my lease thoroughly after all the questions I had for her

Ashley

Falon is the wonderful woman that assisted me with my storage needs. This woman is full of personality plus. She had me set up in no time at all and also helped clean up the incompetence from the facility my stuff was currently in. She is pleasant, professional, and just plain sharp as a tack. I will recommend this facility to everyone I know that needs a storage locker.

Security is horrible !! Staff is great : ) and it is clean but security is an illusion. Called customer service at the beginning of February and called district manager on March 5th. Aside from read the small print still waiting for response. Emailed again March 27th. Nothing. Don't waste your money on the illusion of security !

The location of this Storage is excellent, as it is very easy to access, well lit at night and very clean. Falon is superb at what she does and makes you feel at home; she and other staff are the very best in customer service that I have had an opportunity to work with. They are prompt, friendly and highly responsive. They even remembered my name when I showed up at their office a few weeks after I became a customer, a surprise given the large number of customers they deal with daily! I give this Storage my highest recommendation.

I rented a unit today and feel that it's excellently well kept and safe facility, the staff is very helpful and knowledgeable. Ask for Falon she is great in setting you up with the right space. She takes the time to help explain the size of the unit and what it will hold. She was patient while I made up my mind about the size I would need and took the time to show me both sizes so I had a better idea of how things would fit. I would recommend this storage facility to anyone.

We worked with Falon in securing a storage unit and she was fast, efficient, and got the job done. We have not moved into our unit yet but we have it reserved and are glad to have that checked off the mile-long To Do list.

I love the friendliness of the people who work there. Great experience doing business there.

Falon does a great job at managing the facility. She s always professional, courteous, and attentive to my needs

I rarely write reviews as I rarely see much worth writing about, honestly. But meeting up with Falon at Public Storage in Norristown, PA, on Main Street is the exception. First: Falon is a pleasure to work with from the beginning of the process to the end. Second: Falon is knowledgeable about Public Storage, its policies, rules and procedures, Third: She handles herself professionally, is very patient and very congenial. The bathroom is spotless, the customer area is bright, well lighted, very well organized with lots of items to make your storage needs easily met. Overall, I give Falon and Public Storage on Main Street in Norristown, PA and triple A plus! I should know, I visited other storage facilities before choosing Public Storage. This Review is unsolicited and I am not getting anything at all for it. Just thought it might be helpful and you might want to know.

I had a great experience with your facility. Your agent Falon did a wonderful job showing me my options for the unit and the lay out of the building. She is friendly and efficient. Everytime I stop to check on my belongings she is checking the sites and available for questions. It is very reassuring. Thanks.

Falon is a delight every time I come to add to, take from, or just check in on my unit. I have raved to my family and friends about my experience at this location and will continue to do!

Excellent well kept and safe facility, the staff is very helpful and knowledgeable. Ask for Fallen she is great in setting you up with the right space. Place is kept clean, I always felt welcomed and that my stuff was safe.

Very low priced storage facilty.Very knowledgeable . Excellent facilty to storage all your items.