Public Storage Self-Storage Units at 2112 W. Main Street, Norristown, PA

Great staff

Had an issue with customer service but it was fixed thanks to a property mgr from another location. I didn't get her name but she was very helpful. 5 stars for her!

Beware! Rent increased about $100 every quarter without the offer from management to move or for renter negotiate for another storage unit within the facility. Start your search on the website if ever you decide to rent here. Even after you’ve rented, price comparisons are key. Definitely be prepared to move if the price increases astronomically. 3-stars because the facility is clean and no criminal activity or safety issues had occurred during my rental which lasted a little over a year. I wish I could have stayed but I was priced out. Gives me a good chance to do thorough inventory of my items.

Very friendly and helpful. Fast prompt service

Nicole was very patient and very nice and accommodating with my initial visit and tour. When I went back to move my things Autumn was very patient as she made calls for me to upgrade my storage unit on the spot. She stayed on the phone until everything was updated and funds transferred and refunded as needed.

Crystal was very helpful

O'Shane helped me from start to finish in finding a storage unit, showed me both of the sizes I was interested in and walked me through all parts of the sign up and rental process. The location is clean and very convenient and has good access; I'm looking forward to using the mobile app to enter/exit and test that out. Price and convenience can't be beat.

O’Shane very respectful and informative. Helped us throughout the entire way

O'shane is awesome, excellent customer service, very knowledgeable and took care of all of our questions and concerns. Highly recommend.

O’Shane was the Best. Thank u Much

I had some issues online and called the office. Oshane was so helpful in getting everything fixed and stayed on the phone to make sure everything went through like it was supposed to.

Inconvenience of messing up my account 😒 and never fixing. So I now have to go inside to make a payment instead of paying online.

Oshane at Norristown Public Storage is amazing! He is kind, courteous, knowledgeable, and wants the customer experience to be the best it can possibly be. He took a tremendous amount of time to help me with the specifics of transferring from one size space to another. He explained and re-explained until I understood the pros and cons of the decisions I needed to make. He is an excellent customer service representative - he understands what customer services really should be! Kudos and thanks to Oshane!

Had some questions today and O'Shane was at the front desk, he did a great job answering my questions, a quality representative of this location.

We had a very positive experience with O'shane. He was courteous, intelligent,and communicative. He escorted us to our unit to show us where it was located and answered all our questions. He is an asset to the business.

Oshane was really helpful answered all my questions. Would recommend coming here

Rented a unit online. It was fast and easy and they had everything set up for me when I got there. Highly recommend

Came in Today. Confused about some fees and (Newton) was incredibly helpful. He said he was brand new to this company. But handled it all like a pro.

Had a great experience at this public storage. Oshane’s customer service was excellent! He answered all our questions and was professional and kind!

Spoke to Mike today about the very large increase in my monthly payment. He was helpful in offering other options for me to save money but in the interim he did reduce my payment back to where it was for the next 3 months while I consider other options. He was very nice.

The lady attendant was very helpful and extremely nice and respectful.

I keep having access issues. You can't get a hold of anyone and when you find a phone number they just say, download the app. I would not recommend this place to anyone looking for convenient access or accommodation.

Annie has always been a big help!

Very clean property. Manager Annie was helpful too. Thanks again update: my rent had went up and I called and talked to the manager Annie that was oh so helpful with getting my issue handled in a timely manner. Lets just say my rent was going up by $45 dollars and now i don't have to worry about that for the NEXT 6 MONTHS all because of Annie! This young lady deserves all the recognition because of all of her care and commitment to her tenants. keep being awesome Annie i appreciate you

Satisfactory service. Clean place and pleasant customer service.

Great staff (Annie!) was very knowledgeable, professional, and helpful in explaining the options.

Clean property and easily accessible. Very helpful to my family, they had a great experience.

The building was very clean and well kept. Annie was very helpful and informative!

Annie was super helpful, she explained everything and was very nice.

Very nice and clean establishment. Annie was great with her exemplary customer service. Highly recommend.

Annie always helps us whenever we visit this location.

Do not give your business to this poorly operated scam of a company. My experience was hell from day 1 - we were given a “free upgrade” into a larger unit because the one we had reserved was not available. Come to find out they actually charged us $95 more for the larger unit that we didn’t want or need. After a ton of back and forth between the location manager Annie (who was the only helpful person here) and the District Manager, Jerome, who was initially rude and unhelpful, they told us we had to move all our belongings into the smaller unit that we initially reserved or we would have to pay the additional $95 - even tho they put us in this unit that we didn’t need or want for “free?!!” 4 months later I am getting calls from a collections agency for a unpaid balance that they charged me for the entire month of April when I was moved out in March. I am so frustrated and appalled by the lack of customer service and the scams this company uses to steal money. I am truly in disbelief that they are still in business and will make sure everyone considering using them knows they are a scam! Better Business Bureau will be hearing about this!

Scam

Ian has very helpful and got me exactly what I needed

Annie is Amazing . Grateful to have someone to explain to me all the details I needed . Thank you Annie ❤️

World class customer service from Mike and Annie, showed patience when assisting with gate code access thank you.

Annie was a great help!

Before I begin the review, I would like to acknowledge that everyone that I've interacted with in-person at this facility has been very friendly and pleasant to deal with. Leaving reviews like this is the only way to get the attention of the corporate Public Storage. I was given a reservation and quoted monthly price and when I arrived to check in to the unit, the unit that I had reserved (5 x 10) was no longer available but another unit (5 x 10) was available however the location (this particular location) couldn't honor the quoted monthly rate (significantly cheaper) because the unit had an unauthorized lock on it and lock cutting is only done on a monthly basis. Apparently the advertised rate is only for a specific unit, it doesn't matter how many units of a particular size are available because a rate is based on a particular unit. I'm sure I'm thinking what any reasonable person would be thinking. If an unauthorized lock was on a storage unit preventing the facility from earning revenue on that unit, it would be cut off immediately, what sense would it make to have a lock sit on a unit for a month without generating any revenue? However, the facility asked that I contact corporate to see if they could adjust my account to modify the rate back to the original quoted rate. I had to move in today as I have a truck full of items arriving tomorrow so I begrudgingly accepted the available unit at the higher than advertised price with the expectation that perhaps corporate would be able to resolve my experience. I called corporate and plainly asked what they could do to make this "right" for me, the customer, I even offered that if the unit would be provided to me for just one month at the advertised rate then I'd be happy since at least I was given the unit for a month at the rate I was promised. They could have waived the one time "administrative fee", etc. I was open to different options to help alleviate the feeling I'd had of a "bait and switch". I was shocked by the "service" I received when calling the corporate line. The gentleman that answered read very tightly off a controlled script and after a few minutes of the conversation going around in circles, refused any request I had to speak to a supervisor or another person that could handle my request. Towards the end of the call, I mentioned that I had received an email survey asking how my "experience" checking in was. I asked the agent, what do you think an appropriate response would be for me to give to the survey given the experience that I've had. I was again shocked when the agent responded "that's at your discretion". In what customer service industry would you expect that kind of response? In today's day and age where customer satisfaction metrics and survey responses are so critical to the lifeblood of any business, I was blown away at the dismissive nature of the service I received. Dear Corporate: Here's my survey response, as promised...

Tyler was very helpful and made signing up painless and easy. He showed me my unit and answered any questions I had in a satisfactory manner. Happy to have my new unit!

Annie and Mike were such a big help! Thanks you two

Annie was Amazing. She took the time to answer all of my questions and she was very helpful & professional. I didn't even think about needing to add insurance but she asked me about my contents and recommend me insuring what is valuable to me.

Great place to save your belongings

Today I saved a lot of money by transfer to new unit. I will Thank you Annie your employee she helped him me. Thank you again

I currently have unit here and wanted to switch to a larger one, after a sudden price increase. Annie was so helpful, patient, and courteous to help me find the most cost effective way to do this. She didn't want me to lose money! As a customer saving money is always very important. ***Update: As of today 12.06.22 my current unit increased unexpectedly after a few months of having it. I have tried to call and left several messages. When I call you can’t reach anyone and no one returns your calls! I will be vacating my unit this month unfortunately.

My rep was awesome. She was pleasant, friendly, knowledgeable, and very detailed in sharing the information I needed. Loved her👍🏽

Fast and easy.

Annie was amazing

Annie was the ish

I was thinking of getting a storage unit for some extra things I have in my garage, passing by I said “ Let’s give it a whirl” went in and Keisha just made my day! sweet helpful and knowledgeable. I recommend this place guys ya almost feel like your friends.

Rented a unit today from this location. Smooth process, friendly customer service, and efficient. Annie was awesome. Thank you very much for your help today and for helping me check one more thing off my moving list.

Annie was great answered all my questions and was very knowledgeable

Annie was so accommodating. My husband can be high maintenance and she handled him with a smile. Nice to see great customer service theses days. Lots of supplies here too.

Annie was a huge help. Thank you

Annie helped me out with problem and gave me great service

I purchased a storage unit here for the first time today an Annie the manager was so helpful she made the process very easy. The customer service was excellent as well.

Mike was an amazing help Appreciate your service

Annie was super pleasant to deal with and she made my process extremely easy. Would definitely recommend dealing with her.

Annie was very helpful in explaining everything to me. She made me feel comfortable, and showed me the storage unit.

Annie was so helpful.she even stayed a few minutes after hours to help me complete my rental online.thank you so much sweetie

Annie was very helpful

Thanks for all your help today Annie. It was a pleasure meeting you 😊

I came in yesterday inquiring about prices and the manager Annie was very helpful. Thanks Annie!

I called to inquire on pricing for storage. And Annie was very nice and answer all my questions and knew her stuff. Very professional and she even made me laugh.

I had a wonderful experience at public storage all thanks to the sweet young lady Annie, she was very helpful and answered all of my questions and concerns. We need more people like her out in the work force. I’d recommend this location over all others I’ve been to

I wish to begin by stating that the site manager, Annie, is exceptionally professional, and this complaint is not a reflection upon her. She is excellent. My complaint has to do with rate increases: I started at $117 a month in 2020, raised to $185 in 2021, and now received notice of an increase to $249 a month in 2022. Outrageous price-gouging. Almost a 50% arbitrary price hike in two years. Yes, the contract does say PS can raise rates with a thirty day notice, but these increases are excessive, so buyer beware.

Annie was VERYYY helpful!! Great customer service!

Clean location, easy access, Worked with Annie on several occasions ( not remembering space number, paying my bill at the facility, getting through the gate "I'm not APP friendly) she was kind, polite, knowledgeable and quick!! Thank you!!

I had a billing issue at this location and Annie was super helpful with addressing and resolving it quickly. Thanks Annie!!!!

Annie was very informative and people-oriented. I enjoyed my enrollment check in. She helped me get a unit within my price range and she made the transaction smooth and easy. I would highly recommend this place to anyone looking for storage. Thanks again for all your help Annie 😊

Annie did very good! She was very caring and showed us a very clean unit to store our things in. Thanks for all of your help Annie i appreciate it so very much

Annie was very helpful with getting us a unit for our goods. Thank you Annie

I came into this location and met with Annie I had a lot of unanswered questions that she certainly hand no problem helping me with due to moving from one city to another I really appreciate her knowledge that she’s able to give to customers she come in contact with.

Annie helped me out with getting a unit today. it was quick and easy and I got a great rate.Thanks for all your help Annie