Public Storage Self-Storage Units at 5085 West Chester Pike, Newtown Square, PA
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $60Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x10'Online only price$ 120/moSmall 5'x10'
$ 120/mo $ 120Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
8'x10'Online only price$ 132/moMedium 8'x10'
$ 132/mo $176Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 141/moMedium 7.5'x10'
$ 141/mo $187Best Price Label2 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x10'Online only price$ 174/moMedium 10'x10'
$ 174/mo $232Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 201/moLarge 10'x15'
$ 201/mo $268Best Price Label
- Outside unit
- Drive-up access
10'x15'Online only price$ 207/moLarge 10'x15'
$ 207/mo $276Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x25'Online only price$ 251/moLarge 10'x25'
$ 251/mo $335Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 325/moLarge 10'x20'
$ 325/mo $433Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 341/moLarge 10'x30'
$ 341/mo $455Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 358/moLarge 10'x25'
$ 358/mo $477Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 407/moLarge 10'x30'
$ 407/mo $543Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Newtown Square
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Newtown Square Storage Units Near I-476
Storage units in Newtown Square are located between Providence and Delchester roads at the north end of Ridley Creek State Park, and just west of I-476. Indoor climate controlled storage units and outdoor units with convenient drive-up access are available in a wide range of sizes.
Stow year-round recreational gear in a 5x10 storage unit for outings at nearby Ridley Creek State Park.
Delaware County Community College or Cheyney University of Pennsylvania students sharing nearby apartments can store spare furniture in a 10x10 storage unit, including sofas, coffee tables, and dining sets. Boxes and excess kitchen equipment can be packed in along with furniture.
Households around Bayard Rustin High School planning a renovation project can pack up five rooms of belongings in a 10x20 storage unit. Six rooms will fit in a large 10x25 storage unit, whether you are relocating or remodeling the whole house.
Bryn Mawr College, which dates back to 1885, is located just 10 miles from the storage facility. The venerable institution claims it's the first women's college to offer a Ph.D. program.
Philadelphia is less than 30 miles away for outings into the city to see the Liberty Bell and Independence Hall.
Newtown Square Public Storage has storage solutions that will meet your needs.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 294)
Horrible expensive place. No one is ever in the office. If you are one day late paying your bill, they will charge you $90. There is never a person in the office to be able to pay a bill. Absentee management.
I visited this establishment about a week ago. I was looking for some storage space and I didn’t know what to start off with. The young man that works there by the name of Terrance what is so helpful he walk me through the whole process and I know I was a little annoying at times but his patience was phenomenal. I was so impressed with his knowledge. He was very well spoken. This kid is going big places just by his mannerism.
Today I met a tremendous young man by the name of Terrence, who is managing the public storage unit in Newtown Square, Pennsylvania. The move on my part was very stressful, however, Terrence brought a bit of pleasantries and humor to the situation that we have encountered. My transactions with Terrence were seamless and easy as he has such great knowledge of his business and office company.. I am a 33 year retired lawyer and I can tell you this- with Terrence, his intelligence and pleasant personal I would hire him in my law office in a heartbeat if I was still practicing. Quite honestly, I’ve never met a young man with such great values-he will be teaching children after his graduation for West Chester University- and other attributes that he acquired most likely from great parenting, and a good education environment! I love this guy! Greg P.
Terrance was really nice and so helpful…!!! ⭐️⭐️⭐️⭐️⭐️
Terrance was awesome, helped get us a great unit, went above and beyond to show me how everything works and walk me through the location. Unit is clean and car accessible. Thanks again!
Terrance (property manager) was fantastic and very helpful!
Went to pick up the information for my storage unit. Terrance was very helpful and professional. He showed me where the unit was located and how to get in. 5 star service. Thank you Terrance.
Harry was very helpful. He is the reason why I made my decision to choose public storage as my facility to store my property. He made me feel safe! And his service should be 10 stars!
The entire process was made easier, faster, and much more smooth by the employee Rachel who was on staff at the Public Storage located at 5085 West Chester Pike, Newton Square, PA, 19073. As this was my first time using a storage service the help was very much appreciated. This was impressive also considering she was handling more than just me as there were other customers coming in and calling and yet she managed to get us all sorted quickly and efficiently despite being the only employee at the location. Honestly I had contemplated switching to a U-Haul storage facility much closer to my location last minute due to its convenience, but I'm glad I stayed with Public Storage entirely due to this one employee. I'd apologize for the dramatics in these comments, but truly someone should give Rachel a raise or promotion.
Rachael was amazing helping us get a storage unit. She helped us out big time! Thanks you public storage!
Mini Movers Just had a great experience moving a client into public storage in new town square. Megan was working in the office. She was very pleasant and very Hel
Everything about Public Storage is unethical, from fee increases, fines and customer service. They have an I don’t care attitude. I first obtained this 15x30 unit 2 yrs ago for $175 per month. Price is now 263.00 For 8 months now I have not been able to access the unit because the door is broken. I can not use 60 sqft of the unit because they need access to repair the door .. After 8 months no discounts , door is not fixed and shoulder where door fell on me still acts up. I will be filing legal action against Newtown Sqaure locations. Maybe that will get the attention needed to make them honor there end of the contract
I had the most amazing experience talking to Miss Megan she’s very very helpful I would’ve never known she was new to the property considering her management skills are impeccable I am so grateful I got to meet Megan and how she is continuously and kindly helped me throughout my journey at Public Storage Many thanks, Kimmy Kendall
We had a problem with a bill and Jay worked on our behalf and helped to solve the problem.
This place is in a great are and the service was top notch. Megan was great!
Harry very helpful will come back again
Megan gave us fantastic service. 5 stars for her.
Harry was amazing. He went above and beyond to help me out
Harry was awesome and helped us sweep up our unit, thank you!
Harry gave great service and i am verry happy.
After you spend a lot of money moving the items into storage, they performed a Bait & Switch. In just 3 months in April 2021, they increased the rent from $173.84 to $198.22, a 14% increase. Then just 12 months later in April 2022, they increased the rent another 37% to $272.42. So, in less than 16 months they increased the rent 57%. They can abuse the customer because of the difficulty and expense of moving to another Storage Location. This is unethical, abusive and they need to be held accountable so they cannot abuse other customers. The district manager, Devon, is currently working on helping to resolve this matter.
Harry gave great service and I was happy with my services
Harry did a great job. Thanks
Harry was great with helping me close out my unit. Thankyou
Jay was very helpful.
Harry did an awesome job introducing me to the public storage garage
Very good experience. Harry was particularly helpful with all the questions I had.
Harry did a great job, highly recommend location.
Harry really helped me out today. I haven't been here for a while and could not remember my unit location or number. He verified all my info and set me up.
Harry was very helpful
Harry was great. If I need a space I will this location.
Their definition of climate controlled is different from mine. Matching ambient 40 degree outside air is odd climate control in the winter. Also, they do not offer prorated fees for early move out. Lost out on 2 weeks worth of money they will most likely doubledip on.
Hary made my experience seamless. He made it very easy to rent here. I would recommend it to everyone.
Harry gave me great service. He was very helpful and I was happy
Harry was a huge help
Harry in Newtown Square PA was the utmost professional and gave the best customer service. He truly is an asset to the company. Thank you again Harry!
Harry was great and gave me great service
Violet was very efficient & professional. I am very satisfied with the service.
Violet is really polite and very helpful. Because of her I would recommend PS to everyone. Violet, thank you very much.
Stellar professional experience. Highly recommend.
Violet was a awesome! She was friendly, pleasant and helpful throughout the process.
Christine was courteous and professional. The set up for my account was seamless and Christine gave me a thorough overview of everything. I feel the price was fair and the facility is well maintained. Thanks Christine and Public Storage!
Good facility, courteous service.
Christine is very accommodating, pleasant, and professional. I strongly recommend Public Storage.
Needed storage and since this Public Storage Location is located near my place of business, I decided to go over and check it out. I was so please with the property manager, Christine, (who was a terrific help), prices(lower than it competitor) and the facility itself. Sign up was a breeze. Thank You.
Christine has been amazing, since she took over this property, it is so clean and spotless! We have had our unit for six years but this is the first time I can say she has changed it from dirty to absolutely clean. Besides that, she is so helpful in every way! Thank you Christine !
Just moved in today Christine at the desk was very helpful. The yard was easy access and our unit was easy to open and clean and tidy. Good experience. Thanks
Christine, did an awesome job for me as a disabled veteran. She listens very well to the customer and follows through on what she says she is going to do. Demonstrated excellent leadership qualities. Thank you, Douglas
Christine was very friendly and was able to accommodate all my needs. Overall I was very happy with public storage and will not hesitate to give them my business in the future!
Super helpful staff!
I broke the key off in my lock. That is upsetting. Christine was very understanding, empathetic and informed me quickly about my options. As it was not urgent that I gain access immediately, I choose to have the Public Storage employee come buy and remove the lock. I had to wait a few days, but the service was free. Much better that paying a a lock smith. Hats off to Christine for great service. M Norton
I was dreading having to do this, and then, Christine, the manager was simply amazing. With her, everything was completely smooth. Covid safe. Organized and very fast. Terrific facilities. I am so glad I looked here. great prices. I highly recommend. I will use again.
What I have found after using several different storage facilities is that they are very similar in a lot of ways. The one way they differ is in the quality of their customer service. Shoutout to Christine for helping me out today. I was anticipating a headache from previous experiences at other facilities but I was very pleasantly surprised. As a business owner myself it is great to see someone who understands the value of customer service. I can't say enough good things about her and my overall experience at this Public Storage location! Thank You!
Christine was very helpful with our logistics. She went out of her way to explain the best way to unload and it saved us a bunch of time and energy. Service is not a lost art at Newtown Sq. Public Storage. Thank you!
My experience with Christine is she is very pleasant and helpful
I had an amazing experience. Move in to move out, all went smoothly. Storage unit was clean and as advertised, and the access process when I needed to stop in was always easy. Christine was a huge help when I needed assistance and flexibility on the move out date, as well. I will use public storage the next time I need to store anything. Thanks!
We have a unit at this property which is very well managed. Christine - the property manager - couldn't be more helpful and pleasant to deal with. Highly recommend this storage facility...
Christine at your Edgemont location was awesome...Super positive and knowledgeable.
Cheyenne is so amazing helps me out every time I see her
Loved Cheyenne, she was really friendly and patient. She was a great help.
Tami was great - something was wrong with my gate access code and she not only fixed it but called me to tell the problem was resolved. Very helpful and pleasant! Happy to be storing my things with them!
Tami Rydel rocks! Whenever asked to do something, it is addressed promptly, professionally and courteously! Clean facility.
Called into the office to ask a few questions. I spoke with Cheyenne who was the sweetest.she answered all my questions and we even had a few laughs. Definitely recommend this location for your storage needs and I will be recommending it to all my friends
My husband and myself went to the Newtown Square location. Tammy was very knowledgeable about all the storage units. She helped us find exactly what we needed. She was so understanding of our needs. Just a lovely women. Would highly recommend
My wife and I went to your Newtown Square location. Tammi was very helpful in educating us on the correct size unit that we would need. The information that she gave us was very helpful. We definitely will using your Newtown Square location in the near future!
Tami was great! Super friendly and easy to work with!
Great talking with Tami. Very satisfied with the information she provided. Very knowledgeable. Highly recommend talking with Tami to ensure you get the right unit.
Tammy from the Newtown Square location is the best! Very professional, friendly and extremely knowledgeable. She called me back immediately after my email. The greatest customer service ever.
Tami from Public Storage Newtown Square was friendly, accommodating and helpful. She made the headache of upgrading storage units easy and cenvenient!
I stopped in to view the spaces to rent at a later date and Cheyenne was the sweetest. You’ll see me renting with you guys soon.
Tami was amazingly helpful at getting me situated with the right unit. Showing up 20 minutes before closing time and still got some of the best customer service ever, would recommend this location to anyone in the need of extra storage space.
Worked with Tammy to secure a storage unit in the NT Square facility that was temperature-controlled after a misunderstanding on my renting another unit at another location that wasn't temp-controlled. Tammy went above and beyond to assist me in finding a storage unit in the NT Square facility. Given that I live hundreds of miles from the storage location, it was helpful that Tammy eased my mind in walking me through the process of securing the new unit and canceling the previous unit. Tammy is working with the other manager at the other facility to cancel my order there. Thank you, Tammy, for your help with everything.
Easy easy easy! Great experience checking in and checking out. Staff was very friendly and helpful especially on check out. Thanks!
Frank is a very kind and helpful employee. I was helping one of my friends move into their unit and i wanted to know what sizes were available and what prices they go for in-case i am in need of a unit. Would recommend this facilty
This location has great customer service. The manager Tammy was very pleasant and greeted me while I was walking in the door.
Decided to check out this location for a storage unit & could not be happier with the excellent customer service. The associate that showed me around & gave me all the info (Tami Rydel) was so friendly & knowledgeable. She was very patient with me also, I’ve never rented one & had many questions. She is a great asset to your company, thank you!!!
Was at Edgemont today and Tami Rydel was beyond helpful!!!! She went out of her way to make sure that any questions I had were taken care of. I would highly recommend this location, Tami was the best!!!!
I was extremely impressed by the wonderful service i received from Tami Rydel.She was very friendly, helpful and accommodating.Will definitely recommend this facility for their outstanding customer service!
Harry was great helping me with everything! Thanks.
Wanted To Come And Look At The Different Sizes To Determine What I Would Need And Frank Was Very Helpful And Explained Eveything
Convenient location thats about it
Harry was very helpful. Outstanding Public Storage employee.
Frank Was Very Helpfull
Great friendly service.
HARRY WAS GREAT, HELPING US MOVE FROM A LARGE UNIT INTO A SMALLER ONE. HE MADE IT EASY!
Harry did a great job and I appreciate his great services
Harry was great! Professional and thorough!
Harry was fabulous, great service!
Harry was outstanding and went above and beyond expected service.
Harry did a great job, very friendly & very helpful !!!
I am happy with the storage facility and the service I have received from the management team and the service I recently received from Harry. Thank you
Harry did a great job setting me up with a storage unit!
Harry was super helpful and explained everything in detail. Harry has great customer service skills.
Frank was fantastic
Harry was great! Customer service was untouchable. I will be using this location again in the future
A lot of available units at this time. I needed a five by five. That's the smallest and cheapest unit available. Cost $60.00 plus tax per month. They're offering 50% off of the five by five units right now, but, after they add their "admin fee" for the first month, it'll cost you about 56.00 and change for the first month.
Great service by Harry Hong
I misplaced my access code and Harry was very helpful in properly resolving this situation. I was particularly impressed with how comprehensive and thorough he was making sure he was giving the code to an authorized person. With Harry, I am comfortable that an unauthorized person would not be able to get an access code.
Avoid at all costs. Severe water damage to irreplaceable items. A storage unit has one function: to safely store your possessions. This place cannot do that.
Summary: DO NOT UNDER ANY CIRCUMSTANCES ENTRUST YOUR POSSESSIONS TO THIS FACILITY. Moving is always a major hassle to begin with. So how can you make it worse? By finding out on the day of your move that WATER has gotten into your storage unit and destroyed your valuable and irreplaceable items that you entrusted to the facility for the sake of simply keeping them safe for a few months. Thousands of dollars of damage to personal items, and delays for the moving company that endangered our contract. This is not a trustworthy site. Avoid at all costs.
Stephanie gave me excellent customer service. Would recommend to friends.
This location is convenient, secure and clean. Customer service is excellent as well. Definitely would recommend to anyone for their storage needs
How Much Is A Car Size Bin?
Stephanie was very helpful and informative in helping me store my personal belongings
This place sucks you can't even leave without someone with out the pin. I work for a moving company and I was stuck there for 20 minutes just waiting for someone to put there code in. 2:30 in the afternoon with nobody in the office
I had horrible experiences with other public storages and rotten customer service. But when I came to this one, the Manager was amazing. So kind and funny and positive. Store inside was very clean. Property was very well kept, and all my questions were answered without me needed to ask. Very thorough and I can tell that they care about our materials.
Rosie was very helpful and professional. She has excellent customer service skills. Thank you!
Rosemary and Francis were so wonderful!! They were so kind and helpful and I would recommend going to this public storage just because of them! They made the entire process of getting a unit so easy!
Always helpful staff. Cheaper then down the street.
I came in to look for information about units and sizes Rosemary was amazing very sweet kind and took her time to really help me with all my questions I plan to move out of state in a month and she answered all my questions I am going to use this location for my storage So thank you very much rosemary
I was very satisfied with Ron’s knowledge and courtesy I’m sure to refer others to your facility as
This has been the worst service I have recieved from just about any company I have ever dealt with. Initial treatment was borderline criminal and it just went down hill from there. I will detail every issue soon and will post a link to a video of my dealings with the property manager shortly. Feel free to reach out if you have questions.
I stopped by and talked to Bill Moody and he was very helpful, he supplied all the information I needed and told me he’d pass my information along as soon as he could. Amazing!
I just rented a 10'x25' unit, outdoor drive up accessible. I thought the cost was very reasonable ... a bit of advice, do your rental online. You'll be able to take advantage of specials. The space was clean and ready for me to start moving stuff in. Kristen did a great job. She personally took me to the unit for inspection. and explained all about the contract, the insurance, and all that stuff. The whole experience was very easy and straight forward. 6/12/19. I had run into a billing problem and some water leakage early on. Mr Bill Moody, the Property Mgr, took good care of me and quickly resolved the problems. I continue to be a satisfied customer!
I had an amazing experience with Public Storage. I used their storage space for two years and my belongings were kept safe and secure without damages for the duration. When I vacated my apartment Bill Moody was very professional and engaging. I would highly recommend this facility to other customers!
Facility is clean and convenient. The manager Bill Moody is very good. He was very helpful when I closed my unit (a home remodel was finished). I would recommend this storage site to others.
Great customer service! Quick and convenient.
5 star service from Mr. Bill "Moody Blues". He's very personable, helpful and friendly. Thank you!!
.Bill Moody was on duty. He was pleasant,helpful and knowledgable.Great experience
Very kind and professional!
Bill Moody was so helpful. Couldn't have made this season switch any easier! What a wonderful experience here at Newtown Square, customer service was excellent! He problem solved issues on the spot with a smile & resolutions, Thank you Moody!!!
When I originally rented the storage for my car for the winter the mgr was professional, but not very friendly. When I checked out of the storage 6 months later, Bill Moody was there and he was not only professional and helpful, but very friendly. The facility was fine.
Mr Bill Moody is amazing!! He was extremely helpful, pleasant, friendly, funny and nice!! He went above and beyond to assist me!! Not to mention he keeps the location very clean. I will definitely use this self storage again!! Mr Moody you have made a life long customer!!!!
This location is extremely clean and well stocked. The property manager, William Moody, was very helpful and courteous during my visit. He definitely knows his job inside and out and I plan on coming back this summer to rent a unit. I had an awesome time today. 👍
Very friendly manager Bill Moody
Awesome service from Kristen
Clean and friendly, Stephanie was super helpful during my lease agreement process and made it quick and painless
Property was great and Regina was very helpful!
Great location and fast friendly service from Kristen!!!
Awesome experience from Kristen!!!
Location is nice and cleaned! Good customer service and easy to get to!
Facility is nice great people working there. Manager Regina can help you with al your needs
Regina was fantastic help. I would reccomend the facility to everyone
Kristin was a great help today.
Very good place and very secure a place to store.. very good employees ... and very clean I would recommend to anybody
Kristen was very nice and informative when I stopped in to get information about renting.
Your new lighting is great
walk in yesterday looking for a unit and the manger Shierra had great personal and a great customer service skills. Lovely young lady
The customer service provided by the property manager Shierra was exceptional! She was able to answer all of my questions on choosing a unit. I would definitely point people in her direction for storage options.
I so loved shierra! I only needed a small size but she let me know for what I was storing that would be perfect! Love you girl!
Shierra was a pleasure! Thank you!
Great and enjoyable to work with kristen
Great service from fhe girl in the office!
Nakiya helped set me up with my new storage unit. She was friendly, extremely knowledgeable and super efficient. Thanks Nakiya!
Horrible don’t do it unless you want water damage and mold
Horrible customer service, dirty and moldy !!!! Hey they don’t care ! If I could give zero stars I would
Nakiya was extremely nice and helpful.
Andrea did an amazing job explaining everything. It's super quick to set up a unit here!
I arrived close to closing time and Nakiya the property manager took me in and set me up with the perfect size unit. She was quick and professional and she clearly takes pride in her property and helping people. Thank you Nakiya!
Nakiya was excellent. They didn’t have the type of unit I needed, so she called around to other facilities on my behalf. After listening to my needs (and frustration at having to go somewhere else), she came up with an available solution at the property —- plus an advertised discount.
I've been there a short time, so far so good. Nakiya was very helpful. The only down side is that there were no move in specials.
Andria and Kristen were awesome!! Best customer service ever!!☺️☺️
Nakiya is the best! She always help me with everything I need asssitance with regarding my storage unit at this location she has a great attitude a wonderful personality I feel like I have known Nakiya forever! She provides excellent customer service I am happy that I stored at this property she is wonderful I love her thanks Nakiya for everything!
Try to sign up when they are running a special! Climate-controlled storage is expensive!!! After my first year, they've raised my rates $25 - $50 every 6 months. Overall, clean, well-lit facility. However, the light has been out in my unit since I signed my lease and they still haven't replaced it.
Been there for 2 years. Wonky gate and indifferent staff.
I had the pleasure to work with Nakiya Lee and she went out of her way to help my wife and I find the best moving package for our 4 bedroom house. She worked hard trying to find a package on the home web site and match it with separate box packages available at the location. This was a big effort and at the end my wife and I felt Nakiya had gone above and beyond to accommodate our needs. Thank you Nakiya.
I was interested in a storage unit and once I arrived the office was nice and clean and Nakiya had such a great personality and provided great information and customer service.
I am very pleased with my service at public storage that was provided excellently by Nakiya Lee. The office was spotless and she informed me very well. Thank you so much
I want to commend Nakiya for her assistance in locking in a rate for me. She was extremely helpful and courteous . Nakiya, thank you so much!
Very professional. Competent. Quick and the transaction!
I received phenomenal service and was assisted with all of my needs. Excellent customer service!!
Great experience. Awesome prices. Very clean
Came in to check prices the management was very helpful. Property seemed clean and well maintained.
Prices are reasonable considering other rentals. Convenient location
This is the second time I've worked with this location and again am a satisfied customer! Kat was kind, knowledgeable, and expeditious throughout the lease signing. She even made sure I had the right size and style of unit, despite the fact that I had already reserved something. Bravo!
Kate was fabulous. Such a help!! Such a great storage experience.
This place is awful with very rude customer service. I had my belongings here for 8 months. I fly back into town paid for a uhaul get to my unit some one broke their key inside my lock. They refused to break the lock or pay a lock smith. They do lock checks nobody noticed this ? I will be filing complaints and lawsuit. Avoid this scam dump with bad customer service. -0 stars. Don't trust your belongings here. Don't make the same mistake I did. Avoid
Krysten was extremely helpful and explained things very well. She answered any questions that I had. Great customer service! The facility is well maintained as well!
No Prorating allowed anymore - They changed the policy and I assumed it was still a thing - don't rent from these people or if you do so, don't trust them past the print.
Awesome service. The lady was kind and fast, they have everything you need right in the office.
Great experience from kat! Very personablei was in and out of the office quick!
Space worked very well for me. Very clean. The people here are so kind and welcoming
Lied about rent increases, lied about environmental controls. Anything to get your stuff into a unit.
The manager Kat was very helpful and thorough. The process was very quick and easy and I would recommend them to friends and family
Service was great. People were pretty location was easy to get in and out of
Horrendous. We have water damage in our unit that we have yet to speak with anyone about after months of calling. The property manager asked my husband to BUY a tarp from them or have him PAY to move our things to another unit with no water issues. Why should we have to put the money out for either of those things? It's not our fault the unit is leaking. Property manager is useless. My husband has called the regional manager several times to talk about the water leak (and the... items that have been destroyed) and no one has called him back. We've been reaching out to them for two months! Customer service said they would escalate our issue to the district manager... nothing. Property manager called to let us know that rent is due and to avoid any late fees, rent should be paid today. Totally oblivious to the issue that we've been talking to her about for months. Definitely stay away. We understand things happen (it's a storage unit so we get it) but it's the lack of customer service and processes in place to solve the issue. No attempts have been made to fix the leak or have someone meet us there to repair the unit. We've lost wedding gifts and personal items due to the leak and can't even get a phone call from someone in charge since apparently the property manager can't do anything to help us. Don't waste your money! See more
Horrendous. We have water damage in our unit that we have yet to speak with anyone about after months of calling. The property manager asked my husband to BUY a tarp from them or have him PAY to move our things to another unit with no water issues. Why should we have to put the money out for either of those things? It's not our fault the unit is leaking. Property manager is useless. My husband has called the regional manager several times to talk about the water leak (and the items that have been destroyed) and no one has called him back. We've been reaching out to them for two months! Customer service said they would escalate our issue to the district manager... nothing. Property manager called to let us know that rent is due and to avoid any late fees, rent should be paid today. Totally oblivious to the issue that we've been talking to her about for months. Definitely stay away. We understand things happen (it's a storage unit so we get it) but it's the lack of customer service and processes in place to solve the issue. No attempts have been made to fix the leak or have someone meet us there to repair the unit. We've lost wedding gifts and personal items due to the leak and can't even get a phone call from someone in charge since apparently the property manager can't do anything to help us. Don't waste your money!
i am very please with the service I got and would recommend this location and company to my friends
K at was great love the service here
Great service, clean setting, and the person who helped me, Cat, was a big help in getting me set up.
The manager Kat was very friendly and answered all my questions. Very clean property.
Service was great. Kat was awesome
Stephanie helped us with our storage units, and she was wonderful! She went out of her way to help us gain access to a unit where we had lost the key. Even during the worst storm last week, she was friendly and did everything possible to make sure we could use the facilities. She's the best! This Public Storage location has great storage units, and I would recommend it highly.
The property manager, Kat, was a pleasure to work with. She took her time and explained everything thoroughly and showed me a couple of units. She helped me choose the proper unit for our needs. I recommend.
The manager Chris was very pleasant and answered any questions that my husband or myself had. He went through what we would be storing and made sure we selected the correct unit size. Then walked us to our unit to check it out before signing any paperwork. I was extremely happy with my experience and definitely would recommend this storage facility. The only downside is that it was snowing and the parking lot was not salted. There is a good sized Hill that you need to get up when arriving and down when leaving, that wasn't salted. So that was definitely a little scary. But the office and unit was clean and management very helpful and friendly!
Really great experience. Christ helped me through the process and was very professional. He went above and beyond. Storage unit was clean and everything fit perfectly. Highly Recommend.
Great service and great facility
I highly commend the property manager Chris for his excellent service. He is highly motivated, detail-oriented, and has outstanding interpersonal skills. I would recommend this facility to anyone.
Last week, I drove a fully-loaded 26' Penske rental truck from southern New England to the Newtown Square location. I had a Saturday move-in date reserved but needed to push back to Sunday because of logistical problems, which proved to be advantageous as I soon learned. The manager, Chris, called me when the office opened to confirm I was coming, and at my request scheduled an 11:00 a.m check-in appointment for me. I had already completed some of the forms online, which made things easier, but Chris was extremely thorough, courteous and offered lots of helpful advice and suggestions for making what I feared would be sweaty, all-day ordeal manageable if not pleasant. He came by from time to time to check on my progress, ask how I was doing and if I needed anything, and helped make sure my truck was unloaded before closing. His can-do attitude and hands-on approach to customer service really impressed me! My advice to Public Storage management: promote this guy, and fast, before the competition snatches him away! He's that good.
Kristen was very helpful. She helped me in showing the storage location and possible options I can choose from. She also explained me the billing process and insurance plans. It was very quick process and we were done with everything in just 20 mins. She is amazing. Thanks Kristen for your help.
Chris was EXCELLENT. Knowledgeable and friendly and very efficient. He made his sales without pressure and it was a pleasant experience.
I dont normally write reviews, but I recently stopped in to inquire about a storage unit. I talked to Kaitlyn , she was very pleasant and helpful. I actually enjoyed the conversation. She stood out enough, i really wanted to comment on the way she handled herself and her job.
Public storage in Newtown Square is one of the best places to store your belongings and the people are great and Caitlin is a very positive person and very helpful she knows what she's talking about I recommend anybody to come to public storage in Newtown square you will be very satisfied just like me
Caitlin was very helpful, friendly and professional. She made the rental process quick and easy to understand. Also the facilities are clean and easily accessible.
Advertised 5x5 unit shown to me was smaller by several inches. If you are trying to save money by fitting things into a small unit, watch its measurements before signing up.
Very quick easy experience. Lynn is very friendly and personable. She reviewed everything in detail, yet quickly and efficiently. I would definitely recommend Public Storage. Thank you Lynn!
We were able to reserve online, and when we got there, was told of a better option for our business needs! Being in customer service, I know that listening to a customer is key, and they did that! Thank you for your help!!
Kristin and Lynn were very helpful and friendly. The facility is very clean and safe.
I signed up online for this storage area as my fiance and I may be moving in June/July. We figured it would be an easier place to move items to and from and allow it to be gradual. Kristin the property manager finalized our sign in and everything went smoothly and quickly. I highly recommend this place, we were even able to get an inside 'almost drive up' space since it was right next to the door.
Lynn was very friendly and informative and made the process clear and efficient.
Andrea was quick and helpful in getting me set up with my storage unit. She was knowledgeable of promotions and policies. Site is spacious and easy to maneuver around.
Lynn made the move easy
Lynn was very helpful in finding which unit was right for me. Would highly recommend.
Love the customer support and the site is very clean and nice think I will be using public storage all the time
I was not sure what size unit I wanted for my furniture, the property manager, Lynn, helped me figure out what size was best for me. She showed me numerous units around the property until we found one that was right for me. She was very helpful, kind, and funny too. I'm glad that she was there to help me.
Lynn is very professional and friendly. I very seldom need to stop in the office but when I did so today she remembered me and asked how I was, helped me quickly and made sure I knew if I ever needed anything else she would always be there to assist me. It's nice to have a personal touch like that!
I was very happy with the way Lynn serviced me at the public storage in Newtown Square. Thank you
Lynn is extremely helpful, professional and friendly. Easiest and quickest time I've had renting space at any storage facility. I'd recommend Lynn and public storage to anyone looking for a little space... Or a lot!
Outstanding service and very clean. Thank you Lynn!!
Lynn works very hard to make the customer service experience very pleasant. She takes her time with you and doesn't make you feel rushed. Excellent service!
This is by far the best storage facility I have used - my 4th. The property manager, Lynn, goes out of her way to help. She is very friendly and knowledgable. The facility is well maintained and is well lit.
Today we downsized our storage unit at the Newtown Square location and Lynn, the manager, was incredibly helpful, truly professional and just a wonderfully sweet person to work with. She went above and beyond to make our move easy and quick. I hope the company recognizes what a great employee they have in Lynn. - Diane Marston
Lynn is a wonderful manager at this site. She is professional, courteous and extremely helpful. She always has a smile and is very knowledgable. I highly recommend this site.
I worked with Lynn - Smooth, painless experience - Very helpful and accomodating - Took me around to a number of units, showing me locations and sizes - Very friendly and pleasant to work with, gave me different monthly options and direction - Whenever I go to my unit during the day, or to buy some product, I stop in to say hi to Lynn - She is always upbeat and always remembers me by name
Great service from Lynn. Nice storage options.
My visit at this location was superb. Lynn was very knowledgeable as to preparing the lease. She was also courteous.
Have been a customer for a while here and want to take the opportunity to say that it is a pleasure it is to deal with Lynn. She handles any concerns we may have immediately and even alerts us to issues we may not be aware of. Nice to know someone is looking out for us.
1st time here and I like to commend Ciara on her hard work to satisfy the customer.....thank you.....
This facility was perfect for my storage needs. They helped me picked the right size unit and I got a great deal. Would definitely come here again!
I have nothing but positive things to say about the staff and would definitely recommend using public storage! They offer great deals for all the different sized units, definitely most affordable and secure! :)
Great experience. Lynn was wonderful and extremely helpful. The facility was clean and well kept. I would highly recommend this public storage facility.
Excellent customer service offered by Lynn the manager, she keeps the place clean, and always goes out of her way to ensure all her customers are happy, much better than all the other public storages in the area, great job Lynn Keep up the great work and thanks for keeping my goods safe and secure
Public Storage was great! We worked with Lynn who was extremely efficient. Lynn was patient, thoroughly explained the options and directions and consistently followed up with us via telephone during the time between our reservation and actual moving day. We were relieved to be working with Lynn during a stressful move. She made it easy!
They are great here always welcoming you and ready to help you
Couldnt ask for any better experience on early Sunday morning very cooperative organized and knew the place very well
Lynn the property manager was kind, efficient and knowledgeable. She not only walked me through the process, she drove me through it. I am happy with my storage facility and the service I received.
Lynn, the property manager is very helpful, friendly and knows her stuff!! Property is at a great location. Hours are convenient and rates are reasonable. Be advised that Public Storage utilizes a third party vendor to handle all on-site maintenance issues (ie, fixing light bulbs, unclogging bathroom facilities, etc.). Customers are required to wait until a property/work order is placed with Corporate and then the third party reps come out at their 'ability' to address and fix the issues. Overall our experience was good, but being able to full utilize the services as paid for (light bulbs in our unit worked only 3 weeks out of the 3 months we paid for a large unit) would make the experience excellent.
I found Lynn very helpful. The space is clean, the hours are accommodating and I expect our move to go smoothly.
Lynn was very helpful and the climate control made it very comfortable to pack my stuff in the heat. I would recommend this storage facility to anyone in the area.
Good service good rates. Thank you!
Lynn was friendly and very helpful. She is very knowledgeable about the products and services public storage provides. The facility is clean and safe.
Lynn, the Manager of this property, has been more than helpful. Always kind and accommodating, she has consistently endeavored to fulfill my needs.
Lynn was great, she was very helpful.
Lynn was extremely helpful with the whole process. Picking out the size of unit, explaining the policies, and very knowledgeble in how to store your intems. She is also extremely nice and caring. And always greats you by name and with a smile.
My experience with this location has been great. When I ran into a moving nightmare Lynn helped me get everything together to move all my stuff into a new larger unit on the fly. She was happy to take the extra time to price out multiple options for me for different sized units and even peek in the u-hual to help me determine what size unit I would need. I would definitely recommend this place.
Lynn has been great at sevicing my accounts. She has really gone out of her way to make this a great company to deal with.
I came to rent my unit on 2/25 but the computer calculated a prorated number that didn't make sense to me. Lynn from this property was absolutely fantastic in trying to help me understand the math but when neither of us could figure it out Lynn called Michele from the Aston property. Both Lynn and Michele patiently worked through it and came up with the same math I did which was less than the computer. They graciously suggested I move my move in date to 2/1 to avoid the incorrect proration which I did. I would highly recommend public storage based on these two employees.
no problems excellent service would recommend Lynn to a future renter
Public storage has been a solid provider of space for our company for the last 3 years. Lynn has always been helpful.
I've been a customer for almost two years and Lynn is amazing. I just stopped in only to wish her a merry Christmas and she greeted me with a smile as she always does.
Lynn was very thorough and personable as we leased our space - she was pleasant and knowledgeable of this site's practices and policies. We recommend this Public Storage to anyone needing these services!
Lorena helped me and my wife get a small storage unit. She was polite and answered our questions. The experience was good except for a bit of pushing to sell insurance.
Lynn is absolutely fantastic-my total experience from beginning to end was positive-she is highly professional, efficient and so kind and understanding-she takes the stress out of moving-I most certainly will return to her location
Lynn, the manager, is very helpful and efficient. A pleasure to deal with.
It's an Employee named Lynn that makes public storage the place to be. I lease from the same location time and time again because of Lynn's Knowledge, Kindness and Professionalism. Lynn's recommendations on the various units make it very cost effective and that's why I only rent from Public Storage. Thank You Lynn!
Krystal at Public Storage is an outstanding professional manager extremely attuned to customer service. She gave me wonderful details about service offerings, squired me around in a golf cart and patiently looked out for exactly the right storage space, showing me all the options. She was also patient with my temporarily indecision about space needs and was eager to find me the best deal. In all I'd recommend her and Public Storage at Newtown Square PA without reservation or hesitation. The facility is spotless and secure, and Krystal really took the worry out of my moving and storage decision. Best, Arielle Emmett, Ph.D.
I reserved my space online and when I arrived Lynn showed me the space to make sure that it was what I required. The facility is very well laid out and the security is excellent. Lynne walked me through all the payment and registration details, answered all my questions, and couldn't have been more courteous and helpful!
Easy access to unit. Great hours. Completed registration on line which made the check in quicker.
Lynn was very helpful and kind! She addressed all of our needs and provided the best service we could ask for.
I needed a Unit ASAP and dealt with Lynn. She was Fantastic to work with!! She showed me the unit, explained everything in deatil, and answered all my question. I thought it was going to take awhile to get everything in place but within a matter of 30 mins I was driving away with a smile on my face. I would highly reccommend this facility and would go back in a heatbeat if needed!!!
Just what we needed. Clean, safe, reasonable rates. Lynn was a pleasure to deal with. Highly recommend.
Lynn and Lorena were both marvelous to work with! I had an emergency and needed to store all my possessions immediately. Lorena was in that day for Lynn, and handled my situation very efficiently - showed me the unit, walked me through all the necessary paperwork and set up my account accurately. Subsequent interaction was with Lynn and she was terrific too. The unit was easily accessible and the facility is very well maintained. I will use them again when I need to and recommend them highly to anyone in the Newtown Square/Paoli/West Chester area.
Lynn is a 1st class professional who not only is a subject matter expert (SME) on Public Storage, but is gracious, personal and wonderful to work with. This is our 2nd rental at this facility (we still maintain our 1st) and we could not be happier with everything we have received and will hopefully continue to receive in the future.
If there were 6 stars I would give Lynn 6 stars. She is super responsive on the phone and has been really helpful for as long as I've had the unit.
Excellent customer service. Loved Lynn. She answered all my questions!
Its been great Lynn was a huge help and the property looks amazing can't wait to keep my stuff here..
Great experience!!! Highly recommend this location!!!!
Lynn, the manger was very nice and helpful. Nice facility
Was very happy with the service and availability of the facility. Lynn was always extremely helpful and I have had a wonderful experience here for the whole year we used it.
Great place. Lynn is very helpful.
As a customer of Newtown Square Public Storage for over 7 years, we've enjoyed a positive and rewarding experience meeting our commercial storage needs at this top-notch and well-maintained facility. The property manager, Lynn, is great to work with - courteous and attentive, truly professional but very personable - and will no doubt exceed your expectations. Highly recommended!
Lynn, you are my savior. You walked me through every step of the way in dealing with a tough situation. You really know your stuff and are always a ray of sunshine. Thank you from the bottom of my heart. God bless you!
Lynn who is the manager at the Edgemont, PA location has given me superior service for over two years now. She makes it her business to personally contact me if she thinks I may be running late on a payment to save me money. Lynn is more like a friend than a business asssociate and is a top notch customer service person. She should be a regional manager and you should let her train people. John C Edgemont location
Lynn was extremely helpful, knowledgeable and good natured when my husband and I came to rent a storage unit. We were especially impressed at how well she balanced dealing with us, and with others coming into her store as well as keeping an eye on who was driving in and out of the facility -- it was obvious that she took her job seriously, was concerned about her customers and their belongings, and took pride in what she was doing -- this made us feel very secure in choosing Public Storage. We will definitely recommend Lynn and the Public Storage facility in Newtown Square to anyone we know in need of such services. THANKS.
Lynn was extremely helpful. Got a full tour off facility to show where everything that I may need was. Space was everything it was said to be. Even got a follow up call to ask how the move in went. Great location, great people, great security.
Lynn is very courteous and professional, and she makes the process of starting and ending your lease very quick, easy, and clear. The rate for the storage unit was reasonable and I felt that my belongs were safe and secure, and access my unit was easy and convenient. The only mistake i made was to not cover everything very securely, so when I moved the stuff out I had to deal with lots of stinkbugs, and some mouse poo. But that is totally my fault for just throwing plastic over my stuff and not sealing it.
Very attentive staff, clean facility, everyone was very helpful in making my storage experience a good one.
During my initial leasing, I was forced to buy add-ons, which included a padlock even though I had a superior lock from previous uses. I was also forced to purchase monthly insurance for my belongings even though I had no interest in insuring them. The storage unit did serve the purposes of storing my belongings.
I have been renting my storage space for about two years now. Lynn was very helpful in selecting a storage unit that suited our needs. She has always been responsive to our requests for help and proactive in helping to resolve our questions. She moved to a different facility for awhile and she was missed. I am very pleased she is now back.
Lynn from Netown Square PA was the most professional person I have delt with for a long time. She explained evertying in great detail took us for a tour and we liked what we saw and signed the deal, including boxes etc. Thanks for the great work Lynn and you facilities were clean and well lit.
the public storage management was very helpful in my acquiring of the right storage space,also they have everything you could possibly need to move into your space