Overall my experience with public Storage is very positive.
Cheri was a pleasure to work with and a major help in what I needed. Would recommend to anyone.
Cheri is so friendly, and helpful.
Great experience! I've had poor experiences with less reputable self storage places in the past, but between the clean, secure units along with the property manager Cheri's professional demeanor and understanding of my needs, I felt sure I made the right choice. A+!
Cheri is super nice everytime I come there she’s great to deal with and very friendly and helpful.
I visited earlier this week and had the pleasure of speaking with Cheri. She was extremely helpful and knowledgeable answering all of my questions thoroughly. Her assistance made my experience so much smoother, thank you!
Thank you Cheri!!! You’re AWESOME!!!!
I went to check in on my unit for the first time in nearly seven months. I couldn’t remember my unit number, nor location. Cheri in the office was just an absolute pleasure to work with. She was quick to give my information and show me where to go. She has a pleasant, friendly non-fake demeanor.
My unit was safe and sound, just like I left it. I even went back into the office to thank Cheri again.
I was looking to rent a unit since I was moving recently. I talked with Cheri and she showed me a few units that I'm interested in as well as got me the moving supplies I needed. I like how private and clean everything was as well.
Time and time again Cheri helps me with all my questions! Very courteous and professional!!!!
Dealt with Travis moving in and out and he was helpful in figuring things out and quick! Thanks again!
Had my daughters dorm room items in this climate controlled unit. EVERYTHING in there was full of MOLD! The guy at the desk was very nice said he would contact the manager and let him know I would hear from someone the next day. crickets, I have heard nothing. We had to spend upwards of $500 to replace what was damaged. The guy said either the roof leaked or the hvac. For as much mold as was on everything I’m safe to say there was also no ac for a lengthy time. We placed items in storage in beginning of May and got them out aug 21. So three months and this is how bad the mold is. BEWARE! This is not covered under my ins because the damage is from their roof leak. Again Boone has even reached out. They do not care.
I was supposed to get my 2nd month free based on a promotion on their WEBSITE the attendant called the manager and set it up for me and made sure the unit that Im getting is applicable to the offer. When it was time for my second month they somehow have no recollection of that whatsoever and it totally disappeared from the system.. highly NOT recommend
VERY Clean, VERY Secure, and INCREDIBLE customer service here! I’m an independent business owner with storage needs in a few different locations #SideHustleLife!
The team here has always been flexible and very accommodating. The rates are great but it’s the service that keeps me here and makes me feel my equipment is safe and my storage is being maintained by capable and professional hands. Thank You!
Cheri was so kind and helpful!
Finding a good storage space is always a struggle, you want to make sure your things are safe and secure. Cheri assured me that my items were in the best of hands. My experiences with the Newtown Public Storage are always easy, quick and reliable. Would recommend to anyone who needs to find a unit!
When I tell you, Cheri( hope I spelled her name right !) made the process so easy for me I am not exaggerating at all. Cheri is a totally relatable , nice person! I even got a discount because of a memorial day sale I thought it was only going to be for the first month, but it’s for the whole
Term of my lease!! The unit is the perfect space for what I need ,and I’m happy to be doing business with Public Storage because of Cheri . I feel very confident all my things will stay safe and sound. Thanks again.!
Sherrie at Newton public storage, Never, ever fails to give excellent customer service. Sherrie finds a way to continuously be polite, helpfuland knowledgeable !!! I am experiencing much difficulty in life, butt she always make life a little easier by having a positive spirit!!! She has made my transition very palatable!!! Newtown square is where it's at for your transitional needs.
If you are in need of self storage, this is the spot. I'd never needed the service before, so I was a bit clueless going in, but the manager Cheri made it so easy! The space was clean, easy to access, and she made sure I had exactly the right size space for my needs.
Easy peasy lemon squeezey. Thank you Cheri for the amazing customer service. I would recommend this location to anyone and everyone. But especially if Cheri is around. Ask for her!
I had a great experience at Public Storage, thanks to Cheri. She was very professional and courteous, making the whole process go smoothly. Her friendly demeanor made me feel welcome and well taken care of. It’s clear that she takes her role seriously and strives to provide excellent service.
Good location, clean. Cheri helped us and was very knowledgeable and polite, and made everything easy.
Rented unit from Mike, very helpful, good rates clean facilities and easy to navigate
Spoke with Michael and was very impressed with his quick knowledgeable answers. Didn't rent a unit yet but the experience talking to Michael made me want to.
Rented a unit and the guy at the front Mike, super helpful and informative. Made it easy to understand the rates. Great customer experience!
Excellent experience. Staff was great to work with.
Phenomenal location just based off of west chester pike at providence road. I highly recommend this location as a place to base your storage needs off of, they offer a great amount of items as well in case you need anything for moving, storing, etc. Also the lady who works their Cheri was top notch in her knowledge and expertise of the industry and pricing. I would recommended this location 10/10tl times.
Easy to sign up and easy to access your unit. The staff is great 👍
My family had a great experience with Cheri. Very professional and so kind. I feel good knowing our belongings are secure in a clean and well run facility.
Cheri gave great service and happy with her help!
The facility was very clean, they have great prices and an excellent staff! Cheri was friendly and helpful! She made me feel very comfortable!
Harry was very good at letting us know how the units work and how to get access to them! It was an easy process.
Harry was awesome and I was very happy with his service
Facility seems nice and the employee I spoke with was friendly & kind.
This place was by far the best I've come across. The service and help from the lady there was wonderful! She was very insightful with helping me figure out the correct size needed. Highly recommend!
I've never had an issue with anyone at this specific location. It's clean but I can never find a cart or dolly anywhere. The main issue I have is the price. It's overpriced to begin with. I only gave them a shot because of a deal which they didn't even honor.. The rates have been going up $50+ at least once a year. I'm over $500 for a 10x10 right now.
I was shown a few different size units and the buildings were really nice and clean. I like how private the surrounding area is.
I would highly recommend this location for all your storage needs! The nice young lady, Cheri I dealt with was very helpful and made the whole process quite easy for me.
Expensive storage, but safe.
Manager Was Very Nice And Very Helpful With Issues About My Unit And When I Came Back She Knew Who I Was And What I Needed
Horrible experience here. A ghost town. Can’t ever get a hold of anyone. Gate has been broken for close to a week. Can’t get in to drop off boxes . A complete waste of a unit
Summary: DO NOT UNDER ANY CIRCUMSTANCES ENTRUST YOUR POSSESSIONS TO THIS FACILITY.
Moving is always a major hassle to begin with. So how can you make it worse? By finding out on the day of your move that WATER has gotten into your storage unit and destroyed your valuable and irreplaceable items that you entrusted to the facility for the sake of simply keeping them safe for a few months. Thousands of dollars of damage to personal items, and delays for the moving company that endangered our contract. Maybe you're asking "why didn't I get insurance?" Well guess what. I did. And the insurance company DID NOT PAY FOR THE DAMAGED ITEMS. SCAM. This not a trustworthy site. Avoid at all costs.
Went to two locations to look at units. Very clean facility and the property manger is great at answering my questions.
Great customer service and a clean location
Customer service was excellent.
I visited this establishment about a week ago. I was looking for some storage space and I didn’t know what to start off with. The young man that works there by the name of Terrance what is so helpful he walk me through the whole process and I know I was a little annoying at times but his patience was phenomenal. I was so impressed with his knowledge. He was very well spoken. This kid is going big places just by his mannerism.
Terrance was really nice and so helpful…!!! ⭐️⭐️⭐️⭐️⭐️
Today I met a tremendous young man by the name of Terrence, who is managing the public storage unit in Newtown Square, Pennsylvania. The move on my part was very stressful, however, Terrence brought a bit of pleasantries and humor to the situation that we have encountered. My transactions with Terrence were seamless and easy as he has such great knowledge of his business and office company.. I am a 33 year retired lawyer and I can tell you this- with Terrence, his intelligence and pleasant personal I would hire him in my law office in a heartbeat if I was still practicing. Quite honestly, I’ve never met a young man with such great values-he will be teaching children after his graduation for West Chester University- and other attributes that he acquired most likely from great parenting, and a good education environment! I love this guy! Greg P.
Terrance was awesome, helped get us a great unit, went above and beyond to show me how everything works and walk me through the location. Unit is clean and car accessible. Thanks again!
Terrance (property manager) was fantastic and very helpful!
Went to pick up the information for my storage unit. Terrance was very helpful and professional. He showed me where the unit was located and how to get in. 5 star service. Thank you Terrance.
Harry was very helpful. He is the reason why I made my decision to choose public storage as my facility to store my property. He made me feel safe! And his service should be 10 stars!
The entire process was made easier, faster, and much more smooth by the employee Rachel who was on staff at the Public Storage located at 5085 West Chester Pike, Newton Square, PA, 19073. As this was my first time using a storage service the help was very much appreciated. This was impressive also considering she was handling more than just me as there were other customers coming in and calling and yet she managed to get us all sorted quickly and efficiently despite being the only employee at the location. Honestly I had contemplated switching to a U-Haul storage facility much closer to my location last minute due to its convenience, but I'm glad I stayed with Public Storage entirely due to this one employee. I'd apologize for the dramatics in these comments, but truly someone should give Rachel a raise or promotion.
Rachael was amazing helping us get a storage unit. She helped us out big time! Thanks you public storage!
Mini Movers Just had a great experience moving a client into public storage in new town square. Megan was working in the office. She was very pleasant and very Hel
Everything about Public Storage is unethical, from fee increases, fines and customer service. They have an I don’t care attitude.
I first obtained this 15x30 unit 2 yrs ago for $175 per month. Price is now 263.00
For 8 months now I have not been able to access the unit because the door is broken. I can not use 60 sqft of the unit because they need access to repair the door .. After 8 months no discounts , door is not fixed and shoulder where door fell on me still acts up.
I will be filing legal action against Newtown Sqaure locations. Maybe that will get the attention needed to make them honor there end of the contract
I had the most amazing experience talking to Miss Megan she’s very very helpful I would’ve never known she was new to the property considering her management skills are impeccable I am so grateful I got to meet Megan and how she is continuously and kindly helped me throughout my journey at Public Storage
Many thanks,
Kimmy Kendall
We had a problem with a bill and Jay worked on our behalf and helped to solve the problem.
This place is in a great are and the service was top notch. Megan was great!
Harry very helpful will come back again
Megan gave us fantastic service. 5 stars for her.
Harry was amazing. He went above and beyond to help me out
Harry was awesome and helped us sweep up our unit, thank you!
Harry gave great service and i am verry happy.
After you spend a lot of money moving the items into storage, they performed a Bait & Switch. In just 3 months in April 2021, they increased the rent from $173.84 to $198.22, a 14% increase. Then just 12 months later in April 2022, they increased the rent another 37% to $272.42. So, in less than 16 months they increased the rent 57%. They can abuse the customer because of the difficulty and expense of moving to another Storage Location. This is unethical, abusive and they need to be held accountable so they cannot abuse other customers. The district manager, Devon, is currently working on helping to resolve this matter.
Harry gave great service and I was happy with my services
Harry did a great job. Thanks
Harry was great with helping me close out my unit. Thankyou
Harry did an awesome job introducing me to the public storage garage
Very good experience. Harry was particularly helpful with all the questions I had.
Harry did a great job, highly recommend location.
Harry really helped me out today. I haven't been here for a while and could not remember my unit location or number. He verified all my info and set me up.
Harry was great. If I need a space I will this location.
Their definition of climate controlled is different from mine. Matching ambient 40 degree outside air is odd climate control in the winter. Also, they do not offer prorated fees for early move out. Lost out on 2 weeks worth of money they will most likely doubledip on.
Hary made my experience seamless. He made it very easy to rent here. I would recommend it to everyone.
Harry gave me great service. He was very helpful and I was happy
Harry was great and gave me great service