10000 stars! Five is just not enough.
Angela was amazing to work with today as I was upgrading to a larger unit. She really went above and beyond to make the process easy.
I've had a unit at this facility for over 3 years and needed more space and have always found the location clean and quiet and the staff responsive. I never even considered moving to another facility either.
Currently writing this review from my unit cause I just finished moving everything.
My sincere thank you to Angela and the rest of the staff for everything. Amazing location to store your stuff.
Vinny was kind and accommodating! He made me feel at ease when I was getting my unit.
Vinny has been Phenomenal with all my storage needs
Elaine was so patient and kind thank you
Vinny was extremely helpful addressed all my needs I’d highly recommended coming in and asking for him
Great customer service, very quick to address any issues you may have, and a fine facility
Great customer service, Vinny was excellent and very helpful with everything. Will definitely use in the future
This is been the best storage facility I've rented at since they opened. Vinny has been Phenomenal with all my storage needs
Vinny was very insightful and helpful great facility
Vinnie from port jeff is a superstar. Kind and personable. Very knowledgeable. He met every one of my needs and answered all my questions. SUPERSTAR!!!
Excellent service. Vinny helped me with everything I needed.
We just started using Public Storage and Vinny was such a a big help. Explaining everything and showing us everything was simple. Nothing was hidden and showed us how to use the app. That's high end service!
I had my storage here before I moved to New Jersey. Dylan was an incredible help when I moved out of the unit. I had such a pleasant experience here, and I highly recommend Public Storage.
Vinny & Dylan are the best!!
Clean property. Friendly staff
Had a wonderful experience with property manager Vinny… Vinny is excellent…. Very helpful. Highly recommend this site
Had a great experience with property manager Vinny. Recommend this site.
Vinny was the greatest, I’ve been renting here for awhile and Vinny is always courteous and answering my questions
Great storage facility. Great security.
A friendly place to walk into and Vin is very helpful and answered all of my questions.
I transfer over from another storage facility and I am so happy I found this one ! I highly recommend coming here .. prices are great as well as costumer service. Vinny has helped me from day one and he’s always been helpful and understandable with all my questions. Thank you Vinny !!!
Whomever owns this facility needs to give Vinny a refresher in manners. What a nasty, nasty person. I came in to view the size of a specific unit and he refused to show me since I didn't "have an appointment"...there was no one else there. He was less than accommodating when it came to answering questions. I would never feel comfortable leaving my belongings there, so needless to say I booked a unit at another local facility. Really pitiful customer service.
Great customer service, Vinny was excellent and attentive. Will definitely use in the future
We had such an easy time setting up our storage unit here! The man who helped us, Vinny, was so nice and knowledgable, whatever we needed, he did it! I would highly recommend using this facility if you’re in the market for extra storage!
Vinny was excellent in the service he provided. A pleasure doing business with him. Polite @ concise.
Vinny was very helpful in helping me find the right storage unit for my needs.it was a pleasure having someone who knew what he was talking about.will definitely be recommending him to everyone I know
Let me start by saying this is one of the cleanest storage places Ive ever walked into.Vinny was caring, knowledgeable and helped get my cousin a close unit for a great price!!!
Vinny provided great service, he is always soo helpful!
Not staffed mostly automated no personal touch
MOLD! I was paying $200 a month for temperature controlled storage and they have the HVAC set so that it’s not dehumidifying the space. I verified the indoor humidity through a digital humidistat and it was 77% All my items are grew mold, I made the facility manager aware, and he basically shrugged his shoulders and said that he let management know and they didn’t do anything. He advised me to create an insurance claim. Nobody seems at all interested in actually fixing the issue. I noticed another lady in these reviews is having the same issue at the same location, so it’s not just me. Insurance paid out $5000 (the max) against me $12,500 loss.
Aaron and Vinny gave us service beyond expectations ty fellas
Both Vinny and Aaron were so helpful, Answered all my questions and got us all set up with our new starage space!! Thanks guys!!!
Great costume service ask for Aaron
Very moldy which you can see on the edges of the cement slab in the unit which they lie about. The air quality in the facility is poor. I also saw spiders from time to time during the warm months. Inside unit.
I have all of my possessions, pretty much my entire life in Public Storage on Sheep Pasture Road in Fort Jeff Station for the last year and a half. The last time I was, there was a few months ago. I went there today, to clean it out only to find this.  All of my belongings are ruined. My brand new furniture, that I have owned for three years. It was only used for two years and in excellent condition. Now it’s all moldy and ruined. I tried to report it today. Nobody was there. Nobody was answering the phone. I called the main number and got rerouted to the Port Jeff Public Storage, and got an answering machine.  Has anyone else had this issue before? Obviously I need to report this, and I’m hoping that they will cover the cost of my furniture.   I’m worried, even if they offer to clean it that the mold is going to be in bedded into the couch cushions. I am beyond upset. #MyEntireLifeRuinedIDon’tHaveMoneyToBePurchasingNewFurnitureAgainThat’sWhyISavedItAndKeptItNiceAndPutItInStorage.
vinnnnnyyyyyyyyyy!!!!! A1 service always and so kind.gem of an employee!
Vinny has been nothing but helpful. As for the review below, I know for fact this is strictly for STORAGE GOODS not YOGA. Thank you Vinny!
Vinny is amazing! I had a complicated scenario and he simplified it. He made it all happen. It was quick and easy. Thank you.
I came in inquiring about a spot for my boat and camper vinny was the best answering all my questions great person to deal with 5 star
I had to come to this location to help my daughter move her bus into a designated spot she rents and I was beyond pleased to see how the facility was operating. It's very clean and up-to-date. Vinny at the front desk was very pleasant and helped my daughter promt when she needed his assistance with her new spot. Thank you Vinny!
Went in a few days ago and was helped by Vinny cannot recommend him enough
Went in there the other day & spoke to Vinny he was super helpful and nice! Great things all around, place was clean very impressed!
So polite so helpful this is how business should be. Always recommending you.
Vinny was very helpful and was very kind!
This location is always nice and clean. Vinny keeps it top notch. He’s always great with customers. Thanks man 😎
I have nothing but great things to say about this facility! Very clean and easy to use. And Vinny at the front desk is super helpful! Highly recommended.
Vinny was extremely helpful and competent. In addition he was calm and kind in a time of stress, and made this experience easy and seamless. So glad I chose this location; he is a definitive blessing and I am grateful for him.
The rep at the counter was very difficult and disrespectful
Had to go three times to finally meet with a staff member.
Dear Pubic Storage,
You have a gem of an employee in Vinny at your Port Jeff location.
He's professional and personable.
Keep this one at all cost Public Storage!
Happy Holidays
KK
Perfect for what I needed. The workers are very helpful aswell.
This new location is great!! Very clean and updated with features. I love how you can use the Public Storage App to enter the location. And great customer service from Vinny and the rest of the staff!! Thank you!
I would like to commend site manager Vinny for his courteous service, pleasant demeanor and prompt attention. He is a fine example for the public face of your company, I enjoyed the interaction and recommend him highly!!
James Oflaherty
Vinny was very helpful! Definitely recommend asking for him when going!
First time with public storage and I’m so impressed! Clean facilities!! And Vinny is amazing! Very kind personality and easy to speak to! Looking forward to our time using the facility!
I called many different public storage facilities. Vinny was the gentleman that picked up the phone and it was a pleasure speaking with him. He answered all my questions and he was very polite
Went in & Dealt with Vinny, he was Amazing, He went over Everything, he was Very Professional & the place was Very Clean & will Definitely Recommend him to Anyone. He made the whole process a breeze. Thank you Vinny...5+ Stars...
We are moving our storage facilities to this location. We spoke to your representative Mark, who was very informative and showed us a unit available. He seals the deal and we reserved a unit for September 1st
I have two storage units here. One outside roll up and one inside climate control. The parking lot is always immaculately clean. In the hallways are spotless and shiny.. I highly recommend this storage place above all others.
Vinny at the front desk was great and very help and walk me through the property befor I book to me make sure it was accommodated
Well,it's very secure here.You need a code here to the gate,to get in the side door and to get on the elevator. Have it handy in case you can't remember it.
Received awesome help from Vinny! What a pleasure.
Vinny is great, friendly, and knowledgeable about the services.
Vinny was awesome. He is very knowledgeable and has excellent customer service
The young man Vinny was very knowledgeable and helpful. Definitely 5 star review.
Manager Vinny is doing a really good job on providing me correct information and helping me to book my storage. He gave us a tour to view our space which help me to estimate how many items I can put inside. I would recommend to go there because he provides good service.
Thank you Mark for your time and patience with me a first time user!
Vinny was tremendously helpful securing me a storage unit. He is very responsive to my needs. The facility is well managed, clean, and in a quiet location. Can’t ask for anything more.
Vinny was a great help picking out a space that was ideal and at a great price.
Vinny was good he was a lot of help very courteous and kind
Vinnie was super nice and helpful on the phone
I love this place! Vinny was very kind and helpful!
Came down and rented a space with Michelle who was informative and helpful during the rental
Came down and rented 2 spaces with Michelle she was very informative and helpful
Rented a space online, came down met Michelle and she gave me all the information I needed to access the space.
Met Michelle last month to rent a unit, the process was very easy. The property is always clean and nice Michelle is such a help when I come to the property
Rented a space with Michelle and she has been such a help with this whole transition into the storage facility.
Michelle was very helpful with our transition. She made it very stress free. Unit is crisp and clean.
Came down to secure a space with my gf and did the online rental with Michelle. She was very informative and helpful
Came down last week and met Michelle she showed me the space but I still needed to think about it. I came down today and rented the space She also walked me through the vacate process at the other property.
Came down to rent a space with Michelle and we got such a great price and deal on this unit. Michelle was very informative and helpful when it came to explaining everything.
Came down to update my account in store with Michelle she was informative.
Came down, met Michelle saw a 10x10 and a 10x15 but went for a 10x12 she was very patient and helpful
Came down and to find my unit with Michelle. She was very helpful with the easiest way to get to the unit and showed me everything.
Came down with my daughter to meet Michelle and find out where the unit was. We are so happy it is right off the elevator and not a far walk. Thank you Michelle for all the help.
Spoke to Michelle yesterday after making a reservation at WB and she told me she had a 10x20 space for under $200 at Port Jeff which was my price range honestly. Came down today and rented with her, she was very informative and helpful and told me everything I needed to know about storing my item's at her property.
Michelle was so helpful and easy yo work with.
This Public Storage facility is clean and bright.
Property has fair prices and Michelle is great and informative.
Came down to rent a space with Michelle she was very informative and helpful and got us a unit close to the entrance.
Came down to get information on where my unit was and how to access the space. Michelle gave me all the information I needed and I am very happy with the service I got.
Michelle was very informative and patient and exceeded my customer service expectations
Michelle was the best very knowledgeable and helpful. Best experience I had at storage facility ever.
Came down and rented a space with Michelle. Came in asked about box pricing and possible about getting another space soon.
Excellent service and super clean facilities. Michelle was very attentive helping me with my unit and with all the supplies I needed . Awesome job !!
Came down rented space I reserved with Michelle she was very informative and helpful.
Came down to see the space I rented online. Michelle showed me to the space and was very helpful.
Met Michelle last week since we rented online. Came to the office asked a couple of questions got all our answers and is very happy with the service.
Stopped by to see the clean new Facilities and Michelle was wonderful. Was able to purchase boxes and tape with No problem.