Alex was extremely helpful in giving us info about a unit and helping us get the best deal possible!
Had a great experience renting a unit with Alex. He made it very easy for us!
Thank you Alex for always helping me out when possible.
UPDATE: Old Review was 1 Star - changing to to 5 Stars
Why, because I have faith in the District Manager named Arron Friedman (Again not sure I spelled his name correctly) but I know he undertands our issue and is postivily going to resolve the situation. So at this moment I am chaning the review in good faith. Waiting for the call back and outcome shortly.
Again Alex and John, managing the site are both excellent to work with and the storage facility is really top notch.
It’s that easy, thank you Alex
Alex was very helpful and enthusiastic! Thank you so much for your help and getting me set up.
Alex was very helpful. You should have more people like him, courteous, helpful, ambitious, and a good worker gave me all the facts. Thank you.
Alex was so helpful. Courteous professional,
Smiled the whole time
Thank you Alex
Alex was very helpful in getting me the right storage unit to meet my needs. Very professional and knowledgeable and patient. Thanks Alex.
Getting a storage unit was super easy, and Alex was super helpful!
Great customer service very satisfied, especially with Alex, who helped me with everything highly recommend using the facility
On my journey to find a storage unit, I came across public storage in Mount Sinai the property manager Alex did a great job at giving me a tour of the property. Very knowledgeable with what the property has to offer. I would recommend this location to anyone who is looking for a storage unit.
The property manager Alex did a great job at giving me a tour of the property. would recommend anyone looking for storage to this location.
Alex was very helpful in showing me the location of both my spaces. Very nice and informative
The property manger Alex was a great help with showing me the unit and did amazing job explaining everything to me.
Alex was able to help me understand the app ! Thank you
Alex was a GREAT help today - I really appreciated his focus on customer service. Looking forward to see him again.
Update 6/14/24. Matt a district manager reached out to me day after and rectified the issue. He even check up again to make sure it worked out. Although it was an and start Nice work rectifying it.
6/11/24 Currently the worst experience. Reserved a unit last week to move stuff in this week. Go there after paying and doing everything else to find the unit assigned already had a lock. Not a single employee there to help and no call back from property manger during there posted business office hours. Hope it gets resolved soon so I can give a better review 👎
I've never felt like my needs have been more adequately met in a storage facility then when. I worked with Alex and Dylon. These young gentleman have made me feel like part of the family when I come to public storage. I plan on staying with them forever.
Alex at Mount Sinai location is awesome. Made my move a lot less stressful!
The property manager Alex was a great help with showing me a unit and did amazing job explaining everything to me .
Alex was very helpful and was able to answer all of my questions
Alex was awesome. Great service attentive to detail. He is a1 in my book.
Alex was great! Helped us out with everything which made for a smooth experience!!
Great working with Alex. Smooth transaction
Rep Alex was very helpful & professional in explaining everything about the 5x5 unit I rented today. Fully explained the costs & showed the unit before signing the rental agreement. Very courteous & knowledgeable. Would definitely recommend this place again.
Alex is very courteous, attentive and super seeded in all the needs I needed with my few storage unit's
Store doors always locked despite hours of operation, property manager will not return calls this is the worst location so unprofessional go to the one in Port Jeff smh
Dylan was very professional and provided me with all the details about the storage unit including a tour of the unit and facility. He made the process seamless. He is an asset to the organization.
Kevin
Alex was so nice and helpful and patient with us showed us how to do everything thanks so much worth a million bucks
Alex has been very helpful since the day I moved in
If I could give a 0 star raton the 12th for next monthing I would. 1st. nobody there for 2 weekends on Saturday left message to be called back, NO RESPONSE AT ALL. Had paid for Nov on the 1st removed all items from storage on the 11th. Recieved email saying thank you owe nothing on the 12th. Recieved bill on the 12 also saying payment for December due by the 1st. Went to ask for partial refund no refund available.tired of all the bull.
Alex has been very helpful since the day that I met him. Always going out of his way to make sure the customer is happy . Always making sure the property is well maintained
Dylan was so knowledgeable and helpful with my many questions about renting a unit.
Can always rely on Alex for help
Dylan was very professional and super helpful with getting me the right storage space. It was nice to experience great customer service. Highly recommended.
Too difficult to get into as no one was available to service any customers mid-afternoon.
He was great. Very open for my needs.
Alex was super nice and friendly. It was a smooth and quick pick up for boxes. Would come back.
Dylan and Alex helped me and were fantastic in there customer service
Amazing assistance from Alex. He was knowledgeable, thorough and helpful. Great experience.
Alex is the best!!.
Thank you Alex for all your help in getting the right space for me.
The property manager Alex did a great job at giving me a tour of the property
Would recommend anyone looking for storage to this location
Alex’s positive energy is contagious. Always willing to go above and beyond to help.
Just got a unit at this location, Alex was very helpful thank you
I live outside of NY, I came up to visit my mother to help her with her boxes to put in storage. Wasn’t familiar with the area or storage. Alex was able to help me locate the locker.
Stopped at Mount Sinai Storage and was pleased to be greeted with a smile by the property manager Alex. He was a pleasure and helped me out with a pmt issue I was having as well. Overheard him on the phone with a customer and he was so pleasant. Nice to see people who enjoy their job and working with the public!
Alex was a genuine help, went way beyond what was requested.His spirit is so positive. Keep this young man. He's an asset.
Had a great experience at this location. The property manager Alex was really welcoming, the guy really knows great customer service. I’d definitely recommend this place just because of him!
I’ve been at the mount Sinai location for a little while now and the reason I stay instead of going closer to my new house is because Alex. He is the nicest and most professional person you will come across. Will answer any and every question with a smile on his face . Public storage is lucky to have him and I hope they realize this . He is the exact type of person you want being the face of your company and the person you first see and interact with when entering. I could go on and on , thank you Alex and I recommend all friends and family to mount Sinai bc of Alex and the service i know he’ll provide them .
The place is clean and climate controlled. There are 2 elevators and are always available. Christina is a big help; she made sure you got the best deal for what you need.
Great service from Phil very clean storage
Super clean facility and very knowledgeable staff.. A pleasure to do business with. 5 stars
Nice and clean friendly staff
I was given a thorough tour of the facilities to find me the unit that fit my needs best. Friendly service by Mark - all my questions answered. Looking to become a customer soon. Thank you mark!
Phil was nothing short of wonderful. This location is so clean, easy access to the units, and it took us no time at all to move into our unit! We couldn’t be happier with the outstanding customer service of Phil, the location and our unit! Thanks Phil!
descent pricing at fair price thanks Phil
Property looks amazing thanks to PM Phill
Mark was so helpful he installed a new Hasp.. He had it done so quick so I didn't have to wait long at all.
Phil is the general manager and he is incredibly helpful and a pleasure to work with! He went above and beyond for my family and I during a difficult time of clearing my mothers things after she passed. I would 100% recommend this facility and can’t speak more highly of Phil! Truly goes above and beyond to help others!
Great service by the manager
Be careful, place is a big scam. They get you in sorta cheap and once you’ve payed 2-3 months of rent they raise rent 2-3 times a year. Originally payed $240 a month and in under 13 months they've raised my rent more than 60%. At this rate in less than a year we will be paying double what we were previously paying in less than 16 months. At first they seemed nice and now they use the same excuse when asked about rent being raised blaming on the previous manager but there’s a new manager every 2-4 months which says a lot about upper management. Don’t really know where all this money is going when the gate is broken half of the year, snow removal is very spotty, and they constantly refuse to fix problems with our unit.
Very helpful when I have any issues. Thank you phil