Public Storage Self-Storage Units at 363 Portion Road, Lake Ronkonkoma, NY

Samantha was a great help definitely would recommend

Sam was a great help she fixed my issue that was caused by a representative. She's amazing with customers definitely recommend this

We needed help in securing a large space at the last minute. Samantha was amazing and seemed to make the impossible happen with ease. I and our organization truly appreciate you walking us through the process. Customer service at its best! Many thanks!!!

Samantha is absolutely awesome! She helped me out so much with my issuse! Definitely recommend 👌

Sam is an awesome person,very friendly and helpful, she also went beyond to help us,we were getting a hard time to sign in and she went above and beyond to help,she feels like family, very amazing person.

Sam was very pleasant and helpful. Very informed. She made the experience very. Very personable and professional. Which is rare

I have usually never had problems with this location, but that’s probably because I’ve never ran into the staff here on account of them never actually being there to help. Today was the one day I had accidentally left the moving cart at my house, under the impression that I could just rent the one that they had there. They started locking it up about a year or two ago presumably because people were stealing them, but I knew there was always the office you could go and ask for them to unlock it. Not only was there no one in the office to actually unlock it or help me get the cart, but when I called the public storage number on the door the representative on the other side said that it “should be open” even though there was no one there. Called the store directly, no answer. I was still there when it was supposed to be open but there was not a soul to help me unlock the cart. Why lock the cart or the garbage container if there’s not gonna be anyone to unlock it there, even during the posted office hours? Temperature control is also absolutely horrible at this location, especially during the summer months. If you expect to keep anything or move anything in cooler temperatures, do not rent out the upper floor because it can get humid very quickly. All the other reviews tout about the great customer service; that is probably true, but only if you catch the lady at the front desk in the hour that she shows up each day. Choose another location.

Sam was super helpful made my move in as easy as possible definitely recommend

I was sent to PS from the post office. The Person at the post office was sure that PS had the packaging I needed. She was wrong. PS employee Sam helped me find something that worked. Thank you Sam. Wasn't a waste of time and gas😉

Today I rented my Unit from Sam the property Manager. She was very personal and courtesy. She showed me the unit that I was going ti rent. She answered all my questions and was professional at all times. We need more people like Sam in the work place. Respectfully Mr Motsiff.

Samantha was a great help

Great friendly service from sam!

Samantha was a great help clean facility would definitely recommend

Samantha

Great experience!, thks to Samantha, friendly,helpful, knowledgeable, She was super Nice, id recommend family, and friends to use your facility.⭐⭐⭐⭐⭐

Sam was such a great help! Great attitude

Sam was a great help location is clean and everyone is always helpful

We had such a great experience during our short stay here! Sam was always super helpful and sweet, and the grounds were always well-kept. We never had any issues moving things in or out. Thanks again!!

what are the smallest unit you have and the prices

Angela was a phenomenal help. Made it very easy experience to rent a storage unit.

Samantha was great property is clean definitely recommend this company and location

I'm very happy with the service, Angela was very friendly and helpful. Thank you very much.

Very friendly and helpful service

My family and I are using Ronkonkoma Public Storage for our most recent storage needs. It's our 2nd time with this location. Sam was so helpful. She was very professional and most courteous. I would totally recommend this facility for your stage needs.

So basically I'm leaving this review not to review public storage itself but to review the staff member or property manager that I dealt with her name is Angela at the Ronkonkoma portion road facility she was super helpful and very sweet and very patient dealing with me because I can be a scatterbrain and need things broken down and explained to me and she did that and helped me through the process of transferring a unit and broke down each and every step and what would be best for me..so thank you Angela !!

Clean property sam was helpful

Sam helped me and my family find the right unit

Samantha in the office here was a pleasure to deal with and was very helpful! Great communication and great service provided and I couldn't be happier with my experience! 5/5

Do you sell boxes for moving?

Today I rented a unit at your ronkonkoma location. Sam was very pleasant and helpful. It was a enjoyable experience.

Would be nice if someone was here once in a while so there was access to the keys to use the carts

Sam was very helpful Thank you

I used this Public Storage location to store furniture in a couple of units and have had a great experience. While I mostly used the app to handle everything without having to contact the local staff, the staff here is extremely courteous & professional and quick to respond or even reach out if they notice issues. Angela & Matt helped fix a reservation mistake I made quickly and apply the credit to the proper reservation. The facilities are clean & well lit and have never had an issue accessing my units. 10/10 would rent again!

Hi would highly recommend Samantha from Public storage. She answered all my questions and was extremely professional and on point.

Had a problem with the light and was given the option of waiting for service to repair it or change to another unit. I hadn’t moved in yet so I changed units. Real easy transaction.

Super clean facility sam was also a great help

I want to Rate Angela at this site in Ronkonkoma!! SHEIS AWESOME, RESOURCEFUL KIND AND WOW CUSTOMER SERVICE IS TOP OF THE LINE…

Angela M. was a sweetheart! She helped me with everything I needed!

Great experience setting up for a storage box. Angela was amazing, great person to do business with.

Had a wonderful experience working with Sam at the Public Storage on portion road in Ronkonkoma. She made the process feel seamless. Was very helpful during a stressful move.

My experience at Public Storage in Ronkonkoma was and is excellent. Sam was very helpful and very cheerful, which is always a plus in my book. As is all of the staff that I have had so far.

Samantha was a pleasure very well spoken she knew her job and very pleasant

Angela M. Was a huge help, customer service was awesome , she explained everything, was friendly, i would certainly reccommend this location to local folks !! Helped me take some stress out of a stressful move !!!

I'm met the Storage Manager Angela @ PORTION RD PUBLIC STORAGE. AND SHE WAS AMAZING.. SHE HELPED ME WITH a ISSUE In SC and EVERYTHING WORKED OUT. THANK YOU So MUCH.

Sam is great, she was very good during the process.

Samantha was so pleasant, helpful and accommodating. She walked me to the unit and showed me both ways of getting in and out and provided all the details I needed. It was seamless, smooth & easy. Thank you to Samantha.

I love some she’s Amazing she the process so simple she’s great go to her ❤️❤️

Amazing service Angela M great to work with will Meet any thing need Most recommended!!!!!

My experience was great. Sam was extremely helpful and courteous to my need. I would Definitely recommend this place

Hi I just want to say that Angela was so helpful to me and nice and I would recommend coming to this public storage anytime.

Had a great experience with Samantha picking the rite storage unit for my belongings. Highly recommend lake Ronkonkoma public storage. Very convenient and close to home.

Samantha was extremely helpful great attitude and got us in and out quickly..I truly appreciate the great customer service

Samantha is great! Very helpful and well knowledge! Pleasure to meet :)

Sam was awesome to work with. Clean and friendly. Moving in stuff in was seamless.

Very knowledgeable and competent. Great employee.

Sam is a great person for help. She made everything easy. Very polite.

amazing team and the place looks clean !

Price for smallest unit?

I Have used the Ronkonkoma location several times and have been very satisfied every time. It is clean and very secure. Also, easy access and Samantha and staff are extremely helpful. Would use this location every time if needed in the future.

Sam was great. Always helpful definitely recommend

Sam was a great help with paying my bill and setting up account for the ps app ty

Samantha the property manager made it very easy to rent my 10x10 storage unit. She ran me throught step by step how to set up the PS app and log onto my account. She has great customer service skills and made the whole process very enjoyable.

It was an awesome experience here! Sam was really helpful in answering my questions and finding me the right storage unit.

I really wish somebody from this location would get back to me after leaving two messages regarding cancellation of our unit. I canceled on the date of the supposed move-in and it almost still looks like, when I log into my account, that I actually owe money. This is an absolute disgrace! I never moved in and notified them on the day of my reservation and left two messages thereafter and never heard from anyone so I had to actually had to schedule a move out date the same day as I was supposed to move in. Please explain to me how someone could accrue charges for a unit they never moved into and canceled the same day.

All my stuff is ruined

They change rates whenever they want. Poor costumer service.

Samantha was amazing great experience would definitely recommend

Sam was extremely helpful setting up my rental after the online setup was unavailable. Definitely recommend!

Samantha was amazing such great customer service

Love them

Sam was very helpful in helping me chose the best unit and walking me though everything as a first time storage unit renter. Highly reccomnded!

My experience here was very professional Sam was very professional I highly recommend it

Excellent customer service. Samantha was very patient, answered all my questions. Good pricing, clean storage.

Lance was beyond helpful! I must of called him 10 times with a million questions and he was very patient and professional! He explained everything and answered all of my questions. I wouldn’t go to another storage company simply because of how great he was and how he made this experience so easy! Thanks again :)

Sam was super helpful when I was doing the paperwork online she walked through it with me step by step. Thank you so much

Lance in Ronkonkama NY was very helpful in getting me set up and knowledgeable when it came to answering the questions I had.

Went to the Ronkonkoma location and Lance was such a great help . He was so respectful and courteous . Thank u Lance .Keep doing what ur doing !! 😎

Lance was very nice. Finally moving into my apt and don’t need the unit no longer, He saw me on the property and asked me if I was vacating. Gave me a code so I can finish since he’s leaving soon and avoiding the month of march’s rent :)

The staff, especially Samantha, were very helpful. Even when we went back to the office to switch units (the 1st unit had a stain on the floor) she easily switched units for us and made the process quick and easy. Very happy with our new unit and the ease with which we can access the facility and the unit itself.

Stephanie was very helpful! Made it quick & painless plus got me a slightly cheaper unit going through online, Thanks again !!

Michelle made the rental very easy and entertaining. She holds a good conversation and is very amusing. Keep it up!!

Great place the property manager was always nice . But my child had to use the bathroom had to find another place to use . Because I drive 45 mins to get to this place .

False Advertisements they get you with The Administration fees but yet Mention that the 1st month is a dollarWhich makes no sense because if it is a dollar then none of these Other fees should apply So basically they take Advantage of the public and prey On our weakness Especially During this Pandemic...

The professionals here are great. Now keep in mind, I have never been disappointed with any of my experiences at any public storage facility. However, the 3 individuals I have so far encountered(1 in person, 2 by phone)at the Ronkonkoma location went out of their way to give my wife & I great customer service. More than we are already used to. Just giving credit where its due. Thanks guys. Keep up the good work.

Lance was super helpful when I rented a new unit to move from my old one. Thanks so much. Never had a problem here.

Lance from lake Ronkonkoma went above and beyond

Michelle helped me out tremendously today. She helped me put in a claim for items damaged in my unit. She showed me different sized units and she helped me walk through my daughter getting a unit here as well which she will be doing either tonight or tomorrow.

Not Temperature controlled and they'll take your money even after you empty your unit unless you give them 2months notice

Samantha showed excellent customer service and relations.

Expensive and terrible customer service. I rented a unit here for several years, and faced huge price hikes every chance they got. They had me over a barrel because I live out of town and could not easily switch to a more affordable location. I had a lock with 4 keys, and at one time they cut my lock to do maintenance and not only refused to replace the keys, but didn't even bother to call back after several messages were left with the desk staff. I emptied my unit 5 days after they auto-billed me for a month. When I called, after several attempts to reach a live person, I was told they would not pro-rate a credit so I ended up being charged 3 weeks after moving out. They are shady-- I recommend looking elsewhere. UPDATE: Manager, Aaron called me in response to my review. He seemed genuinely concerned that I was dissatisfied but offered no solution, as there are no partial month rentals- if you move out early in the month you're paying for the whole month. He apologized for them not calling me back about the keys. Updating to 2 stars for at least there was an attempt to reconcile, though no solution was offered.

Do they have parking spots for trailers?

Sam was a great help an even helped me move some boxes off my truck,I would definently rent from here again ,thank u sam for making my storage experience so great....mike

The staff has been very helpful and courteous. The place is well maintained. The online prices give you a better deal than signing up at the storage facility. Super happy with everything at this location.

Lance was very helpful and very pleasant doing business with. I would recommend to others very much.

Prior Manager Danielle was Fantastic! Went above and beyond for everyone and kept the place immaculate. New guy comes in total jerk, no clue. Worse place ever!

Samantha did a great job fast and efficient thank you

Samantha was pleasant and helpful I didnt know what I was getting into and she helped me find what I needed.

Thank you. Sam is the best!!!

Juan was amazing from the start! Personable, professional and gave me all the information I needed. The check in was quick, smooth and painless! I highly recommend this place to anyone looking the customer service I received from Juan was outstanding and that’s coming from someone in the customer service industry! A+ all around!

Juan was helpful and awesome

Juan was courteous and helpful. My lock was rusty and he helped me to gain access to my unit #165. I explained and showed him that my beautiful wood antique furniture has turned green with mold. I understand that mine is an outdoor unit however at the time of moving in there was a car stored in there and a big wet area right in the middle of the floor. A sheet of plastic was placed over it by the attendant working at that time. She called the main office and was instructed on as to what she should do. I am disheartened by my family loss by the damage to heirlooms passed down. I’m grateful to Juan for helping me to get in to inspect my belongings once again.

Samantha was wonderful, its my first time using a storage unit, showed me around, the unit is clean an indoors which is exactly what I wanted, plus they have carts u can use during office hours, which will be a big help. love it already

Great employees, knowledgeable and helpful. Clean, good access

Lance and Sam were very helpful with finding me the right unit for my personal belongings.

Samantha was a great help when we went to rent a storage unit. She explained everything as it was our first time renting one. She was very pleasant and helpful.

Very quick service - Samantha was very helpful and thorough with my same day storage purchase

Great place if your homeless. Rent a parking spot and you can stay there as long as you need, the DM is a big supporter of the homeless community and will allow you to stay there as long as needed 🙂

Easy, fast, fair rate.

Samantha was very informative and helpful.

I had the best help with a lady Sam I think her name is and she just helped threw every step of the way I would now want to go anywhere else thanks public storage

HORRIBLE place. The prices are changed without notice. Evictions are done without notice ( thankfully the person this happened to while I was there - came to pay his current bill and caught it before eviction) You must use gate code apparently or they decide to sell your things. (NOT good for service men and women!)

Lance was very helpful and professional would deffintily recommend him to help you with anything you need

Prices are reasonable. Anthony was very helpful, Very professional and friendly. Highly recommend this location

I gave 4 stars b/c there's no climate control in the building and there's only 2 carts to use, which you need a key to unchain them. So they were not available for me to use when I was moving in after office hours. But I do give Anthony 5 stars and high praise for his professionalism, kindness/friendliness and helpfulness! He even came back early from his lunch break to help me obtain a unit! He is a MAJOR asset to this company! Thank you again for all your help Anthony!!!!

Very nice staff I highly recommend them

I came in the other day to pay my bill staff was really nice and helpful

I highly recommend. I had a great and easy experience with a very caring and respectful staff.

I highly recommend. The staff was professional and extremely helpful. Facility was very organized.

Great place with great employees! Always a pleasure .

Danielle made check in a breeze! Thanks!

Very helpful staff and convenient access to facility.

Anthony was so helpful, polite, and cheerful! He was very informative. Great experience

Danielle was really helpful got me in and got my unit in 20 mins , really nice and recommend this place to evry one !!!!!

Danielle was Awesome !!!!!

Do you still have access to your unit after 5pm on Sunday when it closes?

Do you have access to your unit after 5pm on Sunday when it closes?

Extremely nice customer service! Clean facility.

Danielle is the most friendly,caring ,and so so helpful

I stored The whole contents of my home, 3 bedrooms, formal dining room, living room and kitchenette for 17 month in two containers at Public Sorage in Lake Ronkonkoma. I paid them to store my stuff and trusted them. When movers emptied out the containers, everything was full of mold , water damage and everything had to be junked. I will never recommend Public Storage in Ronkonkoma to anyone, I thank God we had Insurance, I had to file a claim and now have to deal with them hoping I will be reimbursed for all my furniture, but I want a reimbursement for the storage charges. If they don’t agree, I will get a lawyer. Very bad experience. Never again will I use Public Storage, ever.👎🏻👎🏻👎🏻👎🏻

Daniel was amazing. Very informative and helpful.

Danielle is what customer service is all about. Friendly, helpful, patient, knowledgeable and concerned with the customers needs she is all anyone could ask for. Makes it easy and pleasant to rent a locker.

Daniell was helpful and efficient. The facility was clean and well maintained.

I definitely recommend this facility for anyone with storage needs. The place is clean, accessible and the site manager, Danielle, is super friendly and extremely helpful!

To expensive and shady as a company

Danielle is awesome, she helped me so much!!!! Sweetheart

Danielle was very helpful

Great service today quick prompt and very punctual got set up with my new storage unit within a matter of minutes Danielle's a great representative of the company extremely professional with great personal service. If there was a number rating she would get tens across-the-board thanks a lot for great service and helping me set up my new storage unit... regards Brian

Danielle was exceptional at explaining the process. She is an excellent listener. I am grateful for the help she gave me in my time of stress and need. Thank you Danielle.

Great storage place with outstanding customer service. Danielle is extremely easy to work with, a professional and knowledgeable property manager who provides the best service with a smile. Highly recommended.

Courteous, professional and helpful

Danielle was great!!

Clean & friendly staff. Always felt safe leaving my belongings here.

Nice clean facility

Danielle is the absolute best. Made sure I was informed of all my options with picking a storage unit. She is polite, courteous, and such a delight. Made this experience so smooth.

I have to give Danielle 5 stars for excellent customer service. She was not only professional, but also kind, accommodating ,informative, funny , kind, thorough, and has a huge pride in her job, as well as the property she maintains. She explains that she goes unit to unit to check that all the units are secure and safe. She took us personally to show us our unit and made sure we were satisfied and understood all the terms and rules . Thank you for a great job.

Danielle was super helpful!

Danielle the office manager is a delight to work with.

Nice but they only have ONE DOLLY. It's been months since replacement dolly has been ordered. The request has been held up by "regional management". That is just insane.

Danielle is always a pleasure to work with!!!

Danielle was wonderful you are lucky to have her and should give her a raise - Desirée & Bill

The service was excellent and Danielle, the office manager was very helpful and professional and assisted me with all my needs and was extremely knowledgeable about all the different services and promotions.

Stephanie was wonderful

The service was great and fast. Very professional

Excellent experience super easy A+++

Danielle was awesome very helpful super nice !😎absolutely love her😊

Danielle was extremely helpful and did everything she could to help and even found another unit that would make things easier for me. Thank you Danielle!!!!

Danielle is polite, cheerful and very helpful. A wonderful person to help you with your storage needs.

Facility is clean, easily accessible. Danielle is a great conversationalist and provides excellent customer service!

Great service Danielle was very nice helpful and made the process easy Thank you!

Storage made easy! No really! I came into the Lake Ronkonkoma location looking for a unit to store my bike for the winter, upon coming in I was greeted by a sweet young woman named Danielle, She was very personable! I couldn’t have had a better time coming to inquire about a storage unit! Other places I inquired were sub-par and with no real help other then a book and managers un educated about their property. Wow! My time here was a world of a difference! My needs were met! She walked me through the safety features of the location and even got me a 5x10 unit on the first floor so I wouldn’t have to get it up the elevator! A+++ service, I’m really happy with my decision to come here!

Lovely experience!!!! Danielle is amazing!!! Made it effortless and so informative!!!

Danielle - is wonderful, completely knowledgeable of the business. Friendly helpful wants to make sure you understand everything that you need to know. She goes out of her way to assist and help and she cares about her customer. I have used other storage facilities in the past and have never had a better experience as I had since I've been a customer at the Lake Ronkonkoma branch Public Storage thank you!

Danielle was a sweetheart. She was very patient and knowledgeable. Thanks again!

Danielle was so helpful pleasant and knowledgeable. Many thanks.

Danielle was very knowledgeable and willing to help our every needs

I would just like to say that Danielle is very courteous,and accomadating,and very helpful.. And that's why I call her sunshine.

I have always been happy with this storage unit but for six months I have had trouble with the hall lighting but today a young lady cam to my rescue and her name was Daniele and showed me how to get the light to work. she was very pleasant and helpful so I give Daniele five stars.

Facility is ok and does the job . However, I rented a unit and in only 5 months received a nearly 20% rent increase. I called the "need help" number on the website and went in circles with an automated menu. I pressed zero in an attempt to speak to someone and the call disconnected. I then called the local on-site manager who I know has nothing to do with price increases and was told it was to "cover the cost of your unit" (what???). I didn't even want to continue a dead-end conversation and just said ok thank you. Prior to that, I was told I HAD to take out their insurance policy which I thought was odd (the on-site employee insisted). I said my homeowners insurance covers contents in storage and she said it's a Public Storage rule even if it was covered by my own policy. I had all my stuff with me and wanted to just store it, so I took the policy. I then sent an email to PS (unable to speak with anyone) and they replied/apologized that I wasn't required to take THEIR insurance as long as I signed a document stating my contents are being insured privately, so I was able to cancel the policy. I also dislike their procedure of locking the carts at the front office. Whenever I go to retrieve items I have to park down by the storage unit's entrance doors, walk to the office (a separate building a few hundred feet away), check-out a key and unlock the cart, push the cart to the storage unit then proceed to load/unload stuff. Then you have to walk the cart back to the office, lock the cart, return the key and walk back to the car at the storage entrance. Seriously, are people really stealing carts? That also means the carts are unavailable after-hours because no one is there to give you the key (Reminder, in order to get into the yard you need your personal PIN to open the automatic gate - are the carts still not safe? Whatever...mine is a temporary rental due to a move and the increase will just motivate me to empty the unit and give it up faster.

This location is wonderful. The young lady who works here is extremely helpful and friendly!

Leesa was excellent, helped out tremendously great customer service

Just want to sayi had a beautiful experience at the Ronkonkoma station with the wonderful exceptional lady named Lisa, beautiful wonderful person who made this experience so much easier

my grandpa came in to rent and the girl who helped him was really nice and helpful!

I was worried when I was coming in that the process would be too long or tedious, but Leesa made it super easy! She’s super helpful and I’m so grateful for her!

great box deals.... get a quick pack!! Was a life saver when me and hubby were moving our out of our apartment... staff here is charming and super friendly

leesa is super helpfull, i would recommend this location to anyone!!!!!

If people are there to get into your unit they will call you first.

Climate control? It’s warmer in the snow than inside these units.

What are the prices

They had flooding a few years ago. They let themselves in to view the damage. When the insurance company came and did an assessment of the property, a number of items were missing. I would never do business with them again.

The staff is lovely, and the facility is well kept and easily accessible.

Sherrel is amazing Thank you so much for the outstanding customer service !

Leesa was a delightful person a real asset to the company. Very knowledgeable very friendly. Love the way she operated. Great job.

Great service and support.

These people never answer their phones. And they screwed me out of all my stuff i have had since i was a kid..

Convenient hours!! not to mention great staff. Sherrel was fantastic making this move go effortlessly and promptly!! Thank you for the great experience!!

Chantel Was Very Friendly, Courteous, And Knew What She Was Doing And Found The Right Space For My Needs, The One I Had Chosen Was Too Small For My Needs,

Sherrel was great.Extremely helpful & friendly.Such a good customer service employee,I'm trying to steal her away from public storage to come work with me.So far,no luck but will keep trying.I recommend this place because of her.Always answered my questions completely & was always friendly & helpful.It's rare these days.People in this city are not very nice anymore.That's why the storage business is booming,everyone is moving..Thanks again Sherrel,you give me reason to believe there are still some good people left.

been there for three years ,always clean and secure..Moved out last week because i'm relocating out of the area..A staff member named sherrel made the transition easy and in a professional and courteous manor.would highly recommend this facility and staff to anyone searching for a good storage place..Peter

Every time I go into this public storage, I am met with the best experience. Valerie and Sherrel are a great asset to this company and always take the time to go over each detail with me and are so respectful of my needs. They catered to what unit I needed based on my furniture and went over all the paperwork and forms I would need. I love going in here every time and I am confident that this will remain my storage of choice. I love the cleanliness and location.

Always have amazing customer service here! Always a big help having Valarie and Sherrel there to help me!

Great service by Val. Thank you

I couldn't have had a better experience at this Public Storage location. Val was such a good help with the information she gave! She was very nice and answered all the questions that I had. First time movers and we couldn't thank you enough!!! Thank you Val and all of the employees at the Ronkonkoma location!

I truly appreciate the help sherrel and Valerie did for me today help me with everything I asked about great customer service at this location both so very helpful

Val and sherrel were very accommodating to my needs,great staff and customer service they are an asset to the company

Sraff is super helpful. Very polite and answered all my question I would definitely recommend this location to other people

I appreciate Sherrel to go the extra mile for me and her excellence in customer service. She's great with customers, and providing excellent service.

Ryan was very helpful in choosing the unit size that would most fit my needs!!!!

Today my unit had my lock replaced Ken is a total jerk and will not help me find out if anything was stolen or placed into my unit. He knew about this since nine and would not call me when district manager was at the property. He makes it impossible to speak highly of this place. I love the people at 6th and Sheridan and the others at 6th ave frontage road 5600 W. 6th ave?

One word: DECEIVERS. I spent one month at this place, and I've come to discover that the people at Public Storage are probably the biggest liars you will ever encounter. The first lie they tell you is that you can get your first month of storage for only $1. Every Public Storage facility I've seen boasts this. Is it true? Hell no. They only have ONE $1 STORAGE UNIT AVAILABLE PER SITE. And I was told this by an actual current Public Storage employee. ... The second lie they tell you is that, with the discount they provide, your first month will only be $20 for the smallest unit they offer, a 4x4 (this is after you've discovered they just completely lied to your face about the $1 deal). With all the fees they don't tell you about (including a $24 administration fee), your first month will come up to about $70 for the absolute smallest unit they have. I know this because this was my experience. The third lie they tell you is that you HAVE to sign up for their $11/mo. insurance. And this is funny, because they never once mention the insurance until you're already booked in. Also, PLEASE bring your own lock, as they will charge you over $23 to purchase one of theirs. Yes, you read that right. $23+ for a freaking lock. So we've gone from a $1 unit, to $20, to what I paid, $70. Will be demanding a portion of my money to be returned due to their deceitful practices. And will NEVER rent another unit from them, absolutely EVER. And will tell everyone I know who's in the demographic to avoid this place like the plague. See more

I have been a customer for a couple years with no problems at all. Today I had a problem with one of my locks, which had been purchased at the location. Valerie came from the office and helped me get the unit open, then was able to replace the faulty lock for me. 10 minutes, problem solved !!! Thanks to Valerie I was more than satisfied. This is a great facility. Always clean.

Drea was great, perfect service

Great service

Excellent! I came in for boxes and was so pleasantly surprised at the variety and great service! I will definitely come back and recommend to others. Thank you!

Victoria was amazing extremely and friendly highly recommend great problem and amazing personality

Very helpful.

Great customer service. Paige was very helpful and knowledgeable.

The girls Tori and Vanessa were wonderful And very helpful great experience luv them

Fantastic to deal with, excellent customer service from vinessa ,paige and tori. Highly recommend! You guys are awesome

Vennesa , jillian awesome very pleasant had a wonderful friendly home feel information was well put in tyme enjoyed my visit and will referre others

I came to this place looking to store some equipment for my mobile dj company. First thing that i look at is the cleanliness and they keep everything clean and neat. A few things to note that are a big plus in my book: elevators, rest rooms available for tenants, plenty of hand trucks and dollies. The prices are even exceptionally lower than those ive seen at other companies. Lastly the staff is beyond pleasant. A woman by the name of Tori was very helpful in explaining all the details of the rentals and gave me a tour of the units that were currently available. Im giving this place 5 stars because from the moment i parked my car up until i left there was nothing bad to say. I am now making arrangements to move from my current storage place to public storage. Thanks again you guys are great!

Vinessa is an outstanding employee. She is personable, efficient and knowledgeable. She is always ready to provide the best assistance to her customers and does it with a smile. All I can say is" Vinessa you rock! Keep up the great customer service!":)

Vanessa is wonderful ... I sincerely recommended her site if you need a responsible person and kindness ....

Was very comfortable with friendly and quick service

A+ experience, helpful staff, and always carts available when needed.

Vinessa is awesome! Great customer service. She's the best!

Vinessa was outstanding...she went above and beyond to assure I was a happy customer!!!

everything was great with the service.

The manager was very helpful and welcoming. Answered all of our questions and explained everything we needed to know thoroughly. Great experience.

was perfect and and explained well and lookong forward to storing my stuff and feeling safe. ..

Never rented a storage space before; Young lady, Vinessa, in office explained all the details of renting - including available space sizes, costs, security, insurance, storage environment, access times, etc.... She also indicated packages (box sizes, mattress covers, etc...) for sale. Though initially I had no intention of renting a space today, due to her presentation and what she had to offer, I signed a contract immediately. Thanks Vinessa - Bob

I needed boxes and supplies to pack a few rooms in my house that were being refinished due to burst water pipes. Janisha was a huge help in helping me select the right amount and size of items I needed. She even helped carry them to my car. I recommend this particular Public Storage for the supplies you need.

Vinessa was great and knowledgeable. She did not skip informing me on everything that could accommodate me. I would surely refer people to this facility. Thank you

Vanessa was fantastic an accomadating I would. Recomend this particular public storage her personality was kind I have service pet she even got her water .

I was going to be moving and needed some packing boxes. I stopped at Public Storage, on Portion Road in Lake Ronkonkoma, to see if they had some for sale. I was greeted there by a smiling young woman, whose name I will probably not forget, since it was spelled in a way that I had never seen - “Vinessa”. She was a big help to me and assured me that, if I need storage space, she would be more than happy to help me find a suitable unit. It’s rare to find a person, who will go out their way, as Vinessa did, to make sure that a customer is satisfied. Thank you, Vinessa! Thank you Public Storage. Ernie Rickert

The property manager was very kind, very helpful and very professional.

Vinessa was great very knowledgeable and helpful definitely a positive atmosphere. Recommend this facility to all.

Love the service. Vinessa was the best in assiting us. Would recommend for anyone in need of storage to use Public Storage.

Clean property, and nice staff thanks vanessa

helpful staff, well maintained property and friendly service.

Great customer service from the girls up front. I ship quite a few things for EBay so I always get help on how best to pack my stuff.

Vinessa at the font office was fantastic. I went there to inquire about renting a unit and she was more than accommodating. She answered all my questions and got me exactly what I was looking for. not to mention she has a wonderful personally.

excellent experience!

Vanessa is a great lady she does her job well and is very efficient! Thank you sooooo much Vinessa!!!!!! Your a doll!

I had a great experience. The woman i spoke to was very polite and helpful. I got all the answers I needed and I look forward to using public storage as my storage unit in the future.

Vanessa is great

Smooth and easy...Jillian was very helpful

It was a great experience. Jillian was very helpful, I would definitely recommend this Public Storage location.

Very good service.

They have been really great and wonderful I want to say thank you to Vinessa and Jillian you guys are great thank you again....you should definitely go here..

Vinessa was such a great help!!

I came here for the first time not knowing anything about renting a unit. I talked to Jillian on the phone a few days before and she eased my stress by explaining everything to me. On the day I made the reservation I walked in with loads of questions and Jillian and Vinessa helped me. They were a pleasure to deal with. I walked out not having any questions because they answered everything. They were so pleasant to work with. Wish other companies had employees that were so dedicated and a pleasure to deal with.

Great customer service

Jillian has been a great help throughout a terrible time of changing pipes in my unit of collectibles that some have been damaged.She worked with me and helped a lot, huge asset.Sincerely,David Carlo

Jillian was very helpful . thank you for all help with the confusing situation.

Vinessa was a great help and good service.

Very pleasant. Clean property. Speedy check in process. Vinessa was helpful and pleasant.

Clean property and great customer service.

Vinessa was great, friendly and helpful. Property was clean. She explained process and procedure well. Great experience.

Good service. Great location

Good service, clean property

Awesome

Jillian was very informative, helpful and friendly. The process was very easy and quick

Jillian & Vanessa have been extremely helpful to me during my time renting units. They are courteous & proffessioal at all times. They are truly an asset to your company.

Vinessa, property manager, was very helpful and explained everything in detail.

Very helpful , very nice personality explained everything very we'll

Jillian and Vinessa were extremely helpful, wonderful experience! If I ever need storage again I will definitely be using public storage! thank you!

Needed temp storage to do house remodeling. Extra thanks to Will & Vinessa for there help

I had a pleasant experience renting my unit. It was fast and easy and the manager Jillian was very helpful. She answered all my questions and overall I was satisfied

Professional, knowledgeable, and very helpful.

Jillian was great,thank u for everything

Excellent service!!! Jillian and Vanessa were great, would definitely recommend public storage!

Ver friendly and professional service. Jillian did a great job at explaining the terms and the whole process was a breeze

Loved it! Jillian was very helpful!!!

Very friendly and through. Girl at counter was very informative

Quick, easy and helpful.

Excellent service! Jillian was great, very thorough and professional in the way she explained everything. Would definitely recommend public storage!

Jillian is ALWAYS so pleasant knowledgeable and helpful EVERYTIME my family and I come in.... Have recommended the Ronkonkoma locations to family and friends looking for storage... Will continue to do so...

Great service! Convenient!

Vinnesa & Jillian were inviting beyond helpful and amazingly efficient.

Jillian was a tremendous help! Thanks again!!

Jillian was awesome. Took care of me quickly and professionally.

The girls@the Ronkonkoma office (Jillian&Vinessa) made my experience with Public Storage easy and helpful. They answered all my questions and explained my options with using this facility. I definitely would recommend this location and when these sweet girls are due for a pay increase they deserve it.

I just rented a storage unit here and everything was great from start to finish. Vanessa was grest. Broke everything down as easy as possible. Property is great and clean as well.

Jillie was very helpful and professional. I appreciated the time she took to explain everything to me.

Vinessa was very professional and quick. Good experience.

Loved it Jillian is fabulous

Chris and Jillian were awesome! They were super helpful and nice . They even offered me 7-11, btw slurpees are awesome.

I signed up for the $1 for first month special that wound up costing me $86. Jillian was very nice. I wish I could say the same about the manager Greg Barber. Upon opening the unit, I was told I HAD to take the insurance and if I found out my insurance carried over just to call the office & they would credit my money back. I left 2 messages & it wasnt until I closed the unit that I noticed I still was credited for the insurance. Upon leaving, Vinessa told me that I had to call the Insurance carrier for credit. After reaching out the them I was directed to Customer Care & left a message for Greg who never called me back. Poorly managed or they just dont know the policies fully. I will NEVER use them again. Be very careful. iNSTEAD OF ARGUING WITH ME & BEING RUDE, IT WOULD HAVE BEEN SOMUCH NICER TO CREDIT THE LOUSY $10 OR WHATEVER IT WAS.

I had an appointment at 5:30 one night to open a storage unit. I was running late (about 20 minutes due to traffic) and the property manager stayed late to help me. I knew she wanted to go home but she was so very kind and didnt seem the least bit annoyed. I was very thankful to have her help. Even the next day when I encountered a problem that I didnt think would be fixable and she was able to help me once again. The unit is very affordable and exactly what me and my fiance needed for the time being.

My experience with Jillian and Vanessa was great. They were both extremely helpful and took the time to explain everything in detail. It made the move easier which was great.

Jillian was more then helpful. Professional and informative. Easy to work with

Jillian is wonderfully great personality

I hv to say my last day at public storage was pleasant. Jillian and Vinessa were very understanding, and helpful. Unfortunately I cannot say the say about the other employees at the location.

Fast and helpful.

Jillian was very polite and helpful. Easy and convienent. We appreciate her knowledge.

Great place to store all you stuff that you do not need at this time. Price's are great and the customer service is super excellent. Public Storage does a great job and securing your personal goodies in there very secure area. I would recommended this place to everyone.

Super easy! They were so helpful with everything i needed!

Awesome, super helpful! Jillian is great!

Fast and forthright.

Very Helpful, quick and all as promised. No issues.

Property is very clean and well organized. Customer service was great! Girls at the desk were extremely nice and very helpful !

Great service ...Jillian was awesome!

Very helpful

Jillian was great and helpfull... she answered all our questions. The space is perfect for our storage needs

Staff is super helpful.

Vinessa was very nice and very informative. She helped me a lot and made my experience there very nice. She walked me through everything with courtesy and patience. I highly recommend that if your looking for a storage place with friendly customer service, go to Public Storage in Ronkonkoma.

Facility was clean and staff was friendly. Girl named Vinessa helped me by answering all my questions and was very knowledgable. Would highly recommend.

Vanessa was awesome! She was very friendly and helped us get our unit quickly. Thanks!!

Excellent staff storage unit was perfect site is clean

The staff is very helpful, cheerful & friendly , very easy to communicate with! I also like the cleanliness & accessibility of the place. They make it a pleasure to deal with them.I would recommend this facility to anyone!

Great staff. Vinessa helped us with every question we had. Always had each answer. On site employees very helpful. Explained all paper work that we were signing. Will recommend this storage place to everyone :)

Great storage great staff

Alyssa was extremely professional and helpful! Unit is terrific! I completed all my paperwork within 5 minutes. Alyssa was terrific! Price is great! I highly recommend Public Storage in Ronkonkoma!