Public Storage Self-Storage Units at 363 Portion Road, Lake Ronkonkoma, NY

Jada’s help was easily 5/5 stars. She made it extremely easy for us to get a cart as well as went above and beyond for us answering all of our questions.

How I got here: I was forced to put mine and my children's belongings in storage while I search for a new home. The search has been hard and long, and not where I ever imagined myself. With that being said, I do like the convenience of Public Storage. I rent a large garage space and utilize the PS app to open and close the gate and also pay my rent. The facility feels safe and clean. However, I was disappointed when I received a notification of a sudden $70 price increase. Fortunately, when I called the office, Brayan was very courteous and gracious, working with me to resolve the issue in a way that worked for me.

Great help from Jada, showed some great units. Very friendly helpful staff !!

I had the best help with a lady Sam I think her name is and she just helped threw every step of the way I would now want to go anywhere else thanks public storage

Sam was great and helpful. Got all my questions answered. Will definitely be recommending to anyone who needs storage

Sam was a great help with any questions I had regarding storage. She keeps property clean definitely recommend

Location is very clean...staff is very nice. Sam has been nothing but helpful during this experience

Staff is super helpful and friendly

My unit was perfect and clean ! Samantha helped and she was sweet and patient with contract !! Thank you

Sam was so kind and helpful. Helped me with understanding all I needed to know

As soon as I called I knew the service would be great. Samantha provided all the information I needed in order to make sure I felt comfortable with your facility. I would highly recommend you guys!!

Sam provided great customer service super friendly definitely recommend location

Greetings Mame /Sir Mrs. Samantha is a delete and wonderful representative for what she does for you all. She knows her Job and I appreciate this especially from a professional point of view... Keep her, Mrs. Samantha is a keeper.. Thank you for a job well done Mrs Samantha. Bishop Brenda McFarlin

Samantha was great! Explained everything perfectly to me! Property is very clean. I had a very good experience. Thank you Public Storage Lake Ronkonkoma & of course Samantha.

First time inquiring about storage units and Samantha gave me the best experience. Very knowledgeable. Amazing customer service, very attentive and patient. Would definitely recommend.

Samantha was great very help and polite! Would recommend.

Come here to pay more and more, month after month, as they keep increasing their rates, look the place isn't bad but this gouging is just an insult to existing customers. If there was a resolution to this I would use my main account but I highly doubt they would be amicable to a resolution. It a shame they find it necessary to change the terms so frequently.

Samantha was amazing! Great help! Friendly, answered all my questions. Good experience here thanks to Samantha.

Excellent customer service

Never mind, I need to update my review bases on my experience in Farmingville, not Ronkonkoma. They damaged my property, cut my locks when they said they wouldn’t. I had to make a damage report to my items. They start increasing the rent to current tenants while keeping the same space cheaper for new people. Unreliable. And they lie. Record conversations you have with them as they never keep their word and find tricks to overcharge

Sam and John both helped me. Sam was professional and helped me get my rental started quick. Definitely recommend

Sam, the property manager, is such a great help every time I need anything. The property is very well run since she has been there. I would recommend this location to anyone looking for a spot to store their extra stuff.

Samantha was a great help definitely would recommend

Sam was a great help she fixed my issue that was caused by a representative. She's amazing with customers definitely recommend this

We needed help in securing a large space at the last minute. Samantha was amazing and seemed to make the impossible happen with ease. I and our organization truly appreciate you walking us through the process. Customer service at its best! Many thanks!!!

Samantha is absolutely awesome! She helped me out so much with my issuse! Definitely recommend 👌

Sam is an awesome person,very friendly and helpful, she also went beyond to help us,we were getting a hard time to sign in and she went above and beyond to help,she feels like family, very amazing person.

Sam was very pleasant and helpful. Very informed. She made the experience very. Very personable and professional. Which is rare

I have usually never had problems with this location, but that’s probably because I’ve never ran into the staff here on account of them never actually being there to help. Today was the one day I had accidentally left the moving cart at my house, under the impression that I could just rent the one that they had there. They started locking it up about a year or two ago presumably because people were stealing them, but I knew there was always the office you could go and ask for them to unlock it. Not only was there no one in the office to actually unlock it or help me get the cart, but when I called the public storage number on the door the representative on the other side said that it “should be open” even though there was no one there. Called the store directly, no answer. I was still there when it was supposed to be open but there was not a soul to help me unlock the cart. Why lock the cart or the garbage container if there’s not gonna be anyone to unlock it there, even during the posted office hours? Temperature control is also absolutely horrible at this location, especially during the summer months. If you expect to keep anything or move anything in cooler temperatures, do not rent out the upper floor because it can get humid very quickly. All the other reviews tout about the great customer service; that is probably true, but only if you catch the lady at the front desk in the hour that she shows up each day. Choose another location.

Sam was super helpful made my move in as easy as possible definitely recommend

I was sent to PS from the post office. The Person at the post office was sure that PS had the packaging I needed. She was wrong. PS employee Sam helped me find something that worked. Thank you Sam. Wasn't a waste of time and gas😉

Today I rented my Unit from Sam the property Manager. She was very personal and courtesy. She showed me the unit that I was going ti rent. She answered all my questions and was professional at all times. We need more people like Sam in the work place. Respectfully Mr Motsiff.

Samantha was a great help

Great friendly service from sam!

Samantha was a great help clean facility would definitely recommend

Samantha

Great experience!, thks to Samantha, friendly,helpful, knowledgeable, She was super Nice, id recommend family, and friends to use your facility.⭐⭐⭐⭐⭐

Sam was such a great help! Great attitude

Sam was a great help location is clean and everyone is always helpful

We had such a great experience during our short stay here! Sam was always super helpful and sweet, and the grounds were always well-kept. We never had any issues moving things in or out. Thanks again!!

Angela was a phenomenal help. Made it very easy experience to rent a storage unit.

Samantha was great property is clean definitely recommend this company and location

I'm very happy with the service, Angela was very friendly and helpful. Thank you very much.

My family and I are using Ronkonkoma Public Storage for our most recent storage needs. It's our 2nd time with this location. Sam was so helpful. She was very professional and most courteous. I would totally recommend this facility for your stage needs.

Very friendly and helpful service

So basically I'm leaving this review not to review public storage itself but to review the staff member or property manager that I dealt with her name is Angela at the Ronkonkoma portion road facility she was super helpful and very sweet and very patient dealing with me because I can be a scatterbrain and need things broken down and explained to me and she did that and helped me through the process of transferring a unit and broke down each and every step and what would be best for me..so thank you Angela !!

Clean property sam was helpful