Public Storage Self-Storage Units at 800 S Oyster Bay Rd, Hicksville, NY

Extremely convenient to book a unit that met my needs

Payton was very helpful with our storage needs.

Danny helped me out the other day for a new unit, process was so easy and saved me some money

Okay here we are on 2025. Does anyone from Nassau county do check and balances on these businesses?? How can they raised prices.. look this nonsense need to stop ..I start with $87 dollar and now the same space is $141 a month… Public Storage at 800 S Oyster Bay Rd, Hicksville, NY 11801, where incompetence meets greed. Not only do they change their terms more often than you change your socks, but they also seem to have a knack for inventing fees out of thin air. The clown name bishop raised my rent to $124 a month now .. I really want to know how and why.. does any local government department read sees over these thieves Imagine my surprise when, despite their supposed rental terms of the 1st to the 10th of the month, I was hit with a late fee of $20 on the 7th day. Apparently, here at Public Storage, rules are just suggestions, and fees are their favorite way of squeezing every last penny out of you. I wouldn’t be shocked if they had a dartboard in the back office labeled ‘Random Fees’ just for fun. So, if you’re in the mood to be slapped with unexpected charges and treated like a cash cow, by all means, store your belongings at Public Storage. Otherwise, avoid this place like the plague. Save yourself the headache, the frustration, and the hard-earned cash they’ll gladly snatch from your pocket. Do yourself a favor and take your business elsewhere, anywhere but this unprofessional circus of a storage facility.”

I had a great experience at Public Storage, thanks to Payton! He was incredibly kind and helpful throughout the entire process. Payton made it so easy for me to upgrade to a bigger storage unit, and his positive attitude made the entire experience smooth and stress-free. Highly recommend! Thanks again, Payton!

Gate would not open. Got nothing but the run around when calling customer service. No one is EVER in the office... NOT THE FIRST TIME! They keep the bathroom doors locked. Others have complained too about the facility. Keep away from renting here. As soon as possible , I will be moving out!

Terrible company!!! Raised my rates for no reason. I would have kept my stuff there forever at the reasonable rate I bought it for, but not anymore. Canceling and moving my stuff to a better company. Shame on you! There are so many other companies out there. Move your stuff now before your rates go up too!!

Nice and easy the person who was on the day that I came he was very helpful, at this time no complaints, and the more that I like is good price their is a lot competition around

Great

Came to the property and no one is at the office. Called several times over the past 2 hours and no response back. Cannot reach a live person over customer service contact info either. Horrible customer service. Need to get into my unit but cannot do so without a representative to let me in as they have my lock key. There should always be at least one available staff member at each location during regular business hours. Or at the very least a way to contact someone directly. Completely unacceptable.

Terrible experience at this location. Received a call from Dawn giving me an attitude for mistakingly staying 5 minutes past the 9pm deadline. She made it very clear, with as much attitude as possible, that it better not happen again or else. Honestly I'v had various storage places over the years and never experienced such terrible customer service as I did last week at this Public Storage. I will be moving my things out after New Years to look for. more calm place to keep my things. I recommend you don't even waste you time at this storage place.

I had a very good experience at the 800 S Oyster Bay Rd, Hicksville, NY 11801. Nick was very helpful and considerate if I did not understand some of the workings. He was also very patent with me when I asked question after question. Showed me how to work the code machines until I was able to do it without instructions. He made the whole experience calm and collected. He would be a worth while employee if I had a business that's for sure. This was my first time renting a unit and glad Nick was the one guiding me through it. Better keep him around he's worth the money.

Great hours, clean location

Nick at 800 SOB road is fantastic! Thorough, quick, accommodating, understanding and very hospitable. Took care of my concern immediately and did right. Appreciate his hard work and friendly personality. Thank you Nick!

Brianna was excellent she helped with every thing she was great very helpful. Just got helped by Nick for my new unit he was awesome help me with my 2nd unit

I am disappointed that every time I get here in the evenings, it is pitch black outside. The place is a little dirty. Lots of dust and dead insects.

I went into Public Storage inquiring about how this works, I was just there for information. I spoke with a very polite helpful young man, named Nick. He walked me through the process and made me very comfortable. I am not ready to move in just yet, but I will definitely be using Public Storage on S. Oyster Bay Rd. in Hicksville.

The Public Storage in Hicksville, NY (800 S. Oyster Bay Rd) is the BEST storage place I've ever used (and I've used quite a few over the years). This is my second unit there, and they couldn't make it any easier or more affordable. I went on a Saturday and was helped at the desk by Nick and Miguel. They were as helpful as they were friendly and professional, and they got me in and out quickly. The place always feels new, clean, organized, with a comfortable temperature. I can't recommend this place enough. Thanks PS. Best, John C.

Quick easy reservation. Great service at desk.

It is not the same since Brianna left. Staff is hardly ever there. The place isn't as clean. You should probably bring Brianna back.

Kayla was amazing help . Helped us a lot.

Keila of Public Storage Hicksville Long Island NY was always behind the counter whenever we went there and ready to help whether it was providing us a key to use a cart or giving us access to a bathroom or selling us boxes and packing supplies. Keila must never have a day off! She’s always there. Anyway, we would have given 5 stars as the storage place is neat and clean, except we just moved out a day into a new month and learned they won’t prorate per day and we’re going to get charged for another whole for a storage space that is empty!! Really? After 7 years of paying on time each month? Really? Hello, can someone at Public Storage Corporate office look into this matter, please?

Good at first, check your reciepts becsuse the only notice you get for rent increases is in small writing on your reciept. They give you a good rate to move in, wait a few months for you to get all your stuff in and raise the rent every few months. I originally had a 5x10, downgraded to a 5x5 and ended up paying the same price for the 5x5 that I paid for the 5x10 when I opened it. When I canceled they called to inquire why, and I told them why. I like that they ask for feedback, but I doubt they'll change how they're ripping people off.

I can't praise Miguel at Public Storage enough for his exceptional service. I arrived with a mountain of questions and concerns about securing a storage unit, and Miguel helped with. He offered insightful advice showed me around. Nice guy!

I found the storage process daunting, because I was having a hard time with the customer service at Pods but Miguel at Public Storage made it a breeze. He was incredibly patient and, clearly explaining everything and even lending a hand. His thoughtful approach turned what I feared would be a stressful task into a simple experience. I highly recommend Miguel for anyone needing storage assistance.

Miguel was great very helpful!

Brianna is such a pleasure to deal with. She has excellent customer service.An outstanding personality which is good for the company. She makes sure that the facility is clean And well maintained. She makes it a point to get to know her regular customers. Overall this location is the best out of all Public Storages.

Brianna is a great property manager she keeps her property clean, she helps out wherever she can, and she makes the rental process a fantastic experience

Brianna was so awesome!! She helped me with a bunch of moving boxes bringing them out to my car and was so friendly.

I came into this location looking for more info and pricing on the units available and was greeted by Brianna at the desk. She was beyond phenomenal in answering my questions and reassuring me on some concerns I might have. She was pleasant and kind and made my experience worth it. Her knowledge and respect for customers makes me want to rent with public storage. More facilities need someone like her.

Brianna has been great since the day I rented this unit. I would only deal with her moving forward

I walked in recently to see about getting a storage unit and I had a multitude of questions. I was greeted immediately upon entering by Brianna and not only did she go above and beyond to answer them! She was very sweet and is an outstanding employee!

I want to thank Brianna for her courteous and friendly service. She was very knowledgeable and it was a pleasure doing business with her. Anita Fullone

Always great customer service! Clean office and building! Property manager is consistently filled with good knowledge and is extremely friendly!

Love this place! Quiet, out of the way. Kind staff! Perfect to store your stuff at.

The place is clean. Brianna is the best. Always courteous, friendly and helpful.

I really enjoy coming to this location, Property Manager Keila is outstanding with her customer service, she’s helpful and understanding on customer needs. You don’t find customer service like this anymore … Thanks keila I appreciate you and I will recommend.

I came into Public Storage not knowing any information on what I would need. Brianna at the front desk went above and beyond to not only make me feel welcomed and comfortable but also to make sure my items were protected and would be safe in the storage unit. Thank you Brianna for all your help yesterday!

My children and I have rented storage units with Briana and had really wonderful experiences. Briana went way above and beyond to help us and make us feel welcome. I highly recommend this facility and especially working with Brianna.

Love this Public Storage! And I love it even more when Brianna is there - she is super helpful, knowledgeable, and personable. Does it all with a smile and makes the process super easy. Feels like I’m talking to a good friend - zero judgement and good vibes :)

Brianna helped me and my fiancé and she went above and beyond. She is so sweet and willing to help. I never post reviews, but she deserves it. We were looking to get information on a new storage unit and she made it super seamless! Thank you Brianna for your patience and your eagerness to help!! We look forward t

Brianna has been wonderful with the customers. When I first walked in I felt so comfortable the second she introduced herself.

Moving is such a tumultuous process, but Brianna and her team at the public storage in Hicksville made this part of the journey smooth and easy! Brianna explained everything step by step, and answered all of my questions (and I had a lot). I felt VERY comfortable with Brianna. The facility is VERY clean and I was able to purchase last minute items I needed right there- which was a huge help. Highly recommend this facility and Brianna and her team! It’s a no brainer to come here for your storage needs

Great service the employees Dalisa and Brianna were excellent to me

Brianna has been amazing! Bought a unit here and she has gone above and beyond since we have come here. Highly recommend this location and to see Brianna when you do!

Inquired this weekend for a storage unit for my business and Brianna gave me a full tour of the facility. Very helpful!! 10/10

Brianna was EXTREMELY helpful to us. She made sure we understood storage and the storage unit itself. It is our first time using a storage unit, so we were coming in blind. Upon arrival Brianna greeted us and told us exactly what was going to happen and when it was going to happen. She was extremely informative on what storage unit we were renting. She let us view the storage unit prior to purchasing. She answered ALL our questions with confidence and made sure we were understanding everything. We absolutely love that the place is temperature controlled. We love that the locks are on the inside so there is no way to cut our lock off. The place is extremely secure which is also a PLUS (cameras everywhere, coded entry, maps). And the place is IMMACULATE! It is SO clean! Which I honestly wasn’t expecting so that was a big plus. We love that they have carts to use and you can also purchase anything needed (tape, bubble wrap, boxes) right there. With all that plus an unbeatable deal/price, we DEFINITELY recommend this storage business to anyone needing one. Brianna is an asset to this company and she is 100% our main reason for making this purchase. With her there, we feel secure, comfortable and confident that our stuff is safe and important to the company.

Brianna was very helpful and made the process very easy.

Kyle & Brianna are simply the best! This was an excellent experience and both are very helpful in every way.

The office staff was very nice. The facility was clean and the hallways were well lit but the unit I had was dark. I had furniture in there for three years and when I went to remove it everything was covered with mold - even furniture I had in plastic bags. It might be temperature controlled but it's not humidity controlled.

Briana is always helpful, welcoming, courteous and professional. I do recommend the facility with her expertise.

The Staff works extremely hard in keeping the location clean. Pricing is very high, compared to others near by, do your research! Brianna is a bit ABRASIVE!

I did not anticipate having to store all our house possessions on short notice. Of course, this happened at the most inconvenient of times with many unexpected expenses. Having never used a storage unit before, I was apprehensive about the logistics and cost of a storage unit. I overall expected to be another nameless client of a large corporation doing its best to separate me from my hard-earned money. I was wrong. Public Storage on S Oyster Bay Road in Hicksville was - strangely enough - a highlight of my moving mini-odyssey. Brianna, the property manager, was there every step of the way, stepping in seemingly magically whenever I found myself at decision trees where I needed advice. When in a moment of doubt, I reserved a second unit through the call center, she immediately called me from the office and checked in with me to make sure I did not get a unit I didn't need - turns out I didn't. She has excellent communication skills. She made sure that she understood the customer's needs and tailored her approach to address those needs. She is quick, efficient, informed and honest. She made quick assessments that helped me in quick decision making. She gave excellent advice for packing delicate artwork. This made me trust her and her judgment and made me willing to buy packing material from the on-site store, which is something that I never do. I knew that I was buying only what I needed and not wasting money. I was so impressed with her professionalism, hard work, excellent communication skills, but above all her ability to plan ahead and anticipate. Not only would she anticipate issues, she would proactively solve them and help out behind the scenes stealthily - and likely not even tell you. I have worked with hundreds of people and Brianna is definitely someone a cut above - someone you remember because she is so obviously competent, excellent at communication, and with evident leadership-potential. I hope Public Storage provides her with opportunities and career development commensurate with her extraordinary abilities. I will be recommending this location and recommending Public Storage.

Seems well organized for all your storage needs. Inexpensive choices of different kinds of storage spaces and well equipped with dollies, trucks, and other accessories.

Extremely impressed by Brianna's customer service. I look forward to dealing with her again.

Brianna was wonderful in explaining everything to me. While showing me the room she explained what other products you had to help store the furniture. I would recommend this location to anyone looking to store items and ask for Brianna!

Brianna was so helpful and polite helped me with everything i needed and was very fast and efficient

Good place to store your stuff! It’s safe and clean and the staff are nice and friendly. I trust the security here to keep my belongings safe.

How to say, we have gone to several different storage units and we were originally supposed to be at another storage unit public storage another town but your manager decided to take the weekend off. So with that don’t remember the actual location I went to we came to this location and that’s when we met Brianna and Kyle have to say our experience here so far has been phenomenal. The place is always clean. The bathrooms are always sparkling. Surprisingly because you got other places, u wind up walking thru piss. Brianna and Carla always both courteous, kind and always happy to see you no matter what kind of day they r having. I have to say it’s been a pleasure being a customer here so far. Jamie and Ferdinand Bruno. Earth & Sky Dreams Cleaning Service, Inc.

Experience was nothing less than fabulous. Brianna’s assistance and hospitality was thorough and welcoming. Would recommend this facility to many.

Just moved recently, and found this very well kept storage facility. Brianna was a big help, and made the entire process simple and quick!

Great experience when I arrived to open my unit. The facility is very clean and the staff was very helpful. Brianna was very friendly, helpful, informative and took the time to answer all of my questions.

Service has been great! We have been customers at this storage unit for about a year and a half and Brianna has been amazing. She has always been there for us and has been so supportive, patient and always made sure we knew exactly what we were getting ourselves into. She always walking us through every step. She always answers all our questions with a smile on her face and with such care. We couldn’t have asked for a better experience, all thanks to Brianna!

EDIT REVIEW: I have been using a storage room at this location for about 2 years now. Around a year ago we met with a manager named Brianna… Not only is her smile extremely contagious but the property truly has never looked better. She goes out of her way every single time for us and always smiles and waves to greet us when we enter.. even if she is assisting other customers she makes sure to take that 2 seconds to acknowledge my wife and I. Thank you Brianna not only for being a sweet heart every single time we come to this location but also for keeping this location literally SPOTLESS. It’s truly a wonderful thing to see an employee care so much about not only just her customers but about how clean the location itself is as well.

Christine was awesome! She helped us get started, explained every detail clearly, and helped us efficiently choose the right storage plan. 5 Stata for Christina and Public Storage. Also very reasonable prices 😔

Breanna the Property Manager is the best! I love how friendly and helpful she is, as well as how clean she keeps everything. I highly recommend renting here, you won't be disappointed. Her professionalism and attention to detail is very much appreciated. Thank you Breanna!

I am exploring options for self storage and visited Public Storage at 800 South Oyster Bay Road, Plainview. I was greeted by Brianna, the property manager, who gave us a tour of the sparkling clean facility and patiently provided all the information that we needed. Brianna is a great ambassador for Public Storage - was very impressed.

I just rent a Storage, and I been dealing with Briana. She’s a wonderful and great manager. She’s was very patience with me doing all the papers and very respectful to me to and to my family!

Unfortunately my experience with this particular storage location was horrible. Hicksville NY on South Oyster bay rd. I left several messages for the district manager of this location and never got a response back. My “climate control” unit had a leak in it. Some of my personal items were damaged and after 5 messages to district manager for over a month without a response I had no choice to remove my items as is. After years of paying for my unit. Do not take a corner unit. I am most unsatisfied with the lack of customer service being provided here. Even after finding the damage, I had to extend my stay in the unit for a month, not only to correct it and clean up but in hopes of Danny calling back. So many items that are not replaceable had to be discarded.

Company is taking advantage of people. Will keep raising your price way over the market rate. They will give a new customer the same size unit for half of what they want an existing customer to pay. Dealing w corporate is a joke. Very unprofessional. .

Brianna was very helpful place was clean and professional

Use the staff on location for best results

This storage unit has become a new place since Brianna came on to the team! It is spotless and so clean! Because of her!!!! She is amazing and so helpful. I will use public Storage again because of her! I

I visited this Hicksville location and was greeted as soon as I walked in by Brianna. The store was clean and boxes I needed were fully stocked. She explained all the different storage sizes and helped me find the best fit for me. During this stressful time of house renovations she was extremely helpful and made this process much easier. Thank you so much Brianna.

Great staff! Worked with Brianna who was so helpful and kind. Been using them for almost a years. Highly recommend theme for storage needs.

I Definitely recommend this public storage. BRIANNA was amazing, walked me through the whole process, very thorough, knowledgeable and friendly. Anytime i had a question she was eager to answer it with a smile. Thank you for a great experience

Great experience. Brianna was cordial and extremely thorough. I feel really good about renting space from here!

This location was clean and had the size unit I wanted to rent. Facility looks well maintain, the elevators, the storage units were clean, no smells unlike other storage facilities. The manager, Brianna, was helpful and professional, answered all my questions and made the process easy and efficient. She was friendly and thoughtful with her suggestions as the unit was for work. Coupled with the Public Storage app and a wonderful facility manager it was easily by far my best experience with renting storage units. If you're in Hicksville and are looking to rent storage I'd totally suggest you stop here first.

Place is nice. Usually very clean. If I see the staff they are friendly. The app for your phone works pretty well to open the doors without having to punch in your code every time. I feel like the items I keep here are secure.

This storage facility is very clean and the manager Brianna is amazing and very helpful. We had a lot to move in and she helped us make the process as seamless as possible. Definitely keep this location in mind if you’re looking for a storage facility!

I am a storage auction buyer and I met with the Storage manager, Brianna. She is very helpful and knowledgable of the Public Storage and their policies. Brianna is also very personable, I feel like I’ve known her a long time but just met her a few months ago. 5 star for her and location.

This property was super clean when I arrived, the staff here is wonderful and the rates are very reasonable for the surrounding area. The manager Brianna was super confident with her answers, and patient with me which is something I was nervous about. Totally would recommend coming here

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️“A MILLION STARS for BRIANNA!”⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I’ve been a customer for nearly 2 years. I look forward to when I come to storage and see such a warm friendly face! She is so easy to approach and speak to about anything. She always fastidiously assists with any questions I have and offers complete support. I have never experienced this type of customer care and support at any other business I have dealt with. As a past business owner, I must say that you have struck pure gold with her. Being so eager to provide all customers with genuine support and care! Especially when storage is not a place most like going to given the array of circumstances. By far I personally give her a million star rating!!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fine

Great help with picking out the right unit for my needs. Thanks Brianna

Fantastic facility. Super clean and well maintained. Brianna is super nice, friendly, and helpful. Highly recommend.

Brianna was amazing!! Not only did she answer ever question I threw at her.. she did It all with a smile on her face. She’s a gem! Thank you again Brianna for all your help!

Excellent customer service from Brianna ! Very personable & professional.. 5 star service! Very clean and safe storage unit .. thank you 😊

Brianna at Public Storage on South Oyster Bay Road in Hicksville was fabulous. She was attentive and most helpful walking me through the entire process. Public Storage is lucky to have her. In addition, this location was clean, well-lit and felt safe.

Brianna knows what’s she’s doing and always puts the customers first and her work first! You guys are lucky!

I had an amazing experience at this location. The young lady Brianna who worked there was very helpful. Would highly recommend this place

I went to public storage expecting just a simple storage facility - however what I found, was an amazing place, with the kindest & most helpful worker, I've ever had the pleasure of meeting. Her name was Brianna, & after I lost my keys to my unit, she was so understanding, & helpful, she even helped me get into the storage unit myself, & she stayed with me, to make sure that I did get in, she got me a new lock super fast, & she made sure that I was able to open it up. She went so out of her way to help me, & every single time that I go there, & I go quite alot, multiple times a week, she's always there to greet me, with a smile on her face, & a wave, and she always comes over to see if I need anything else at all, & just to say hello. This is the kind of worker, every one of your stores should have, she's the nicest & sweetest representative, you have there, please make sure that she knows how much we all appreciate her help, thank you Brianna, for everything!!

We are and were very pleased with this Public Storage facility. We're moving and had to close the unit but had a wonderful year. I must tell you the customer service was beyond exceptional. Brianna was so very helpful. Thank you to all the staff there.

This place is run by crooks. They charge one price and then a year later just about double it. Don’t use this company!

Brianna was amazing. Very knowledgeable and helpful. She helped make a difficult situation for me very easy for me. She is a tremendous asset to your company.

I have been at this location since it first opened. Whenever I visit, I’m ALWAYS greeted with a wave and smile from Brianna. Even if she’s helping another customer, without fail, Brianna takes a moment to greet and acknowledge me. She is absolutely amazing! Not only is she incredibly helpful and knowledgeable with answering any questions, but I’ve never seen the place so clean, it’s immaculate! The operating hours fit perfectly into my schedule as well. I highly recommend this location and would give more than five stars if possible. I’m thrilled that Brianna is here to keep everything operating so efficiently.

I came to ask a minor question of Brianna when I arrived. It was answered in.a courteous intelligent manner. After this Brianna went out of her way to further my inquiry. Her work was outstanding. I would like to recommend that all appropriate credit whether it be in writing or financial be given to her. She made me want to tell others about your Storage services… and has made me even more pleased with your service. Marshall Zucker

I am using Public Storage for my storage needs. Brianna has been very helpful, accommodating and an absolute pleasure to work with. I am very happy and have had a great experience - I would recommend Public Storage to anyone that is in need of a storage facility. Sincere thanks and appreciation!

Briana helped me downsize. She is very knowledgeable and a pleasure to have assisted me. I’ve been renting for several years and appreciated her help !

Brianna helped us open a storage unit today and I was extremely impressed with her professionalism, knowledge and helpfulness. She made this not only a very simple procedure but a very pleasant one as well. I would recommend this facility based on the confidence I have in Brianna being available for any future assistance that might be needed. She represents Public Storage very well.

First time using public Storage and my experience was great thanks to Jacqueline , she was very helpful , cortousy and she deserves a raise . I ll definitely recommend it 👌 👍 ☆☆☆☆☆ 5 stars for Brianna, she makes the place looks clean and she's always busy doing something plus her smile is contagious, always say hello everyone who walk in, she's a great fit for customers service. 👏👏👏

During my time using Public Storage(many years) I have never seen one so clean with such wonderful staff! To come in once a week and have Brianna up front with a smile on ready to help me has been the nicest part about it. She helped get my sister set up with her own locker and answered every single question we threw at her. 10/10 recommend this site and public storage in general!

Brianna has recently started at this location and ever since she has turned the place around. I have been a customer at this location for over a year now and since she has come the customer service and cleanliness of this location has gone up exponentially.

Had the pleasure of meeting Brianna today. She was very friendly and went above and beyond. Have been here prior and felt like I bothered the employees. However with Brianna it was a completely different this time and she went above and beyond for me. Got me a great unit with a great rate. Thank you so much Brianna

facility is great

Jacqueline is wonderful young lady thank you for your help . The place is nice and clean

I Always get great service here. Have switched units repeatedly over the last 5 years! Taylor always provides superior service!