Public Storage Self-Storage Units at 2881 Broad Street, Holly Springs, NC

Buyer beware, this facility was clean and I liked it. They don't offer any discount for those of us who are on an auto pay and pay our bills regularly with no missed payments . Within 14 months they increased my rent 3 times to $158 a month for a 10x10 unit, this includes the $15 insurance, to me that's excessive. And when I called to speak to them about it they said oh we can only push it back down to $129 a month including insurance for 3 months. I ended up finding another facility in the area, for the same size unit for $81 a month. Definitely more affordable then $158 a month. Although I felt like it was clean and safe, the facility will rip you off in a heartbeat.

Great location! Friendly staff! I came in to check the place out and was honestly very impressed!

All done online, easy-peasy!

Clean facility and friendly staff

Helpful staff and very clean facilities. Would recommend to anyone.

Clean facility with a friendly staff. Great communication.

The property is clean and has a great staff.

Great staff, super easy to get in and out. Highly recommend

Love this place! I just moved into my second unit with this storage facility. The reservation and move in process for both were quick and accurate. My lock was in place and codes worked the first time. I’m so happy with my new unit and the access!

I would highly recommend this location. They’ve been great to me and always help me with any issues. Nice clean facility.

Amazing company, staff is very helpful and pricing is cheapest around for quality.

I reserved an indoor climate controlled unit and was given an outdoor one that was not climate controlled. Staff at the desk were not helpful as all they had to say is "the reservation does not show indoor climate controlled".

Have had a storage unit there two years Almost sad to leave. Clean safe location and Laura in the office was great always greeting with a smile.

Laura is excellent and always help

Do not do business with this company. The first couple months are fine... then the rate increases start. The latest was an increase from $60 to $80. They send a hard to read postcard with the rate, and require 30 days notice, and mail the postcard so you get it after 30 days. My move out day is Thursday, and now I am locked out of my unit, and I have wasted my time and my families time as we can not move out. This is a shady operation that has been reported to the NC Attorney General. The customer service is non existent. Also, these 5 star reviews are phony. AVOID THIS COMPANY.

Staff was extremely helpful and kind

Lauren and Katherine gave very service.exceeded my expectations. Thank you

I put my items into a 5x10 unit in 2/2022 and since then my “rent” was raised from $94 -> $102 -> $108 and now starting in February it’s up to $133! They also cut off all access to your unit (regardless if you pay a portion of your rent or not) after 7 days of not getting the full “rent”. Update: I received a call and was explained to why the rent was increasing and was able to get it down to the current price I am paying. I will say the customer service is very good.

Kathrine was amazing. Quick and kind.

10/03/2023 Update: I have used Public Storage multiple times in my life and have never had a situation like this. I reached back out to the District Manager Jason after receiving an email from him on 09/26/2023, with no reply back. Today, 10/03/2023, I received a phone call from this location stating my unit was open and that I owe money, and that I was contacted about it being reopened, which was not true. I have no phone calls, emails, or statements from this location about my unit being reopened. The only statement I have is saying it was vacated by them on 09/10/2023. I was also told it was an “accident” and reinstated the day I called, which also is not true, because I had to reach out to multiple people through customer service, and called Victoria back after it was vacated with no response, or call back. All of this to avoid a refund of $115 that I’m rightfully owed. I’m pretty upset and disappointed with this whole situation. We rented a unit from here and had a delayed move, so we haven’t been able to make it out to the unit. They charged me $115 on 09/05 for the unit. Yesterday I received an email saying my unit has been vacated and closed. I reached out to customer service, who initially told me it was an error, but I found out the property manager put it as vacated because the lock wasn’t on. I asked for a refund, since they charged me for a unit for the month of September, that because of them, I no longer have, I was told they couldn’t do that. Called customer service and was told only the property manager can initiate a refund. I called back to speak to the property manager, no answer and still no call back.

I went to the Holly Springs Public Storage to buy moving supplies I needed for my upcoming move. Larah in the office was so welcoming and pleasant to speak with and do business with. I 100% recommend public storage for moving supplies!

Great customer service from Lyndon.

Excellent customer service, friendly and very helpful in answering any and all questions! Highly recommend

I highly recommend public storage in Holly Springs. Laura Maxwell is very professional. She act with integrity and always provide a hight standard of service. Thank you!!😊

Great facility, Beyonce provided great customer service, she was very friendly, answered all of my questions clearly.

Great service.

Property is very clean and big and Larah is on top of her game. Love the amazing customer service that I received her everytime I need to go to the property

Great customer service . Larah helped me out in a timely manner

I love the staff at this site they are always professional,helpful and kind.Thanks Ladies

Larah is absolutely amazing. Usually, if something involves a storage unit, it has the potential to be a nightmare. Whether it’s moving, pulling decorations from the way back for holidays, grabbing luggage or looking for a super obscure document you need. I’ve had several bad situations where I needed in my storage unit and needed something from the front office and Larah has been absolutely amazing every time. She goes out of her way to make a connection with you to relate in whatever you’re there for. She ACTUALLY does her best to help solve ANY issues you have. She’s always happy and kind, knowledgeable and very capable. She’s seems to do a large range of things and manage a lot at once. I’ve never been disappointed here and I’ve had a unit at this location for over a year. Larah is the BEST.

I just want to say, the staff here is amazing. I thought I had lost my keys, and I was rushing to leaving work, to get there on time to buy a new set of keys, and they waited for me to get there to help. I really want to say thank you, and I recommend this specific Public Storage location to everyone! They really care about you, they are polite, and will helped you at all costs.

Staff very friendly and accommodating! The two ladies staffing the office (Laura and Christi?) were knowledgeable and friendly! Started moving in yesterday and facility appears clean and user friendly.

Laura is amazing! She knows everything and anything you need to know about storage. She is so friendly