Public Storage Self-Storage Units at 2881 Broad Street, Holly Springs, NC

Update review. STILL 5* 10 if I could! This place is great Property is very clean and big and Larah is on top of her game. Love the amazing customer service that I received here everytime I need to go to the property.

Janell was amazing! She was so informative and helpful and made sure we left satisfied! It’s hard to find people who actually love their job especially in customer service! Great work Public storage, 100% recommended!

Staff is rude, always raising the rent, and Management, well let's just say (PS could hire much better) 0 stars 🌟 if I could...

Stoped By Public Storage In Hollysprings Nc My Customer Service Was Incredible! Thanks To Julia she Was Awesome, Very Polite & Friendly To Me I Would Most Definitely Give Her 10 Stars Instead Of 5! Thanks Again Julia You’re The Best! >>Latonya Little!

The staff was very helpful and accommodating !

Great location and friendly staff! I came in to check the place out and was honestly very impressed!

The office staff was great, they made a stressful day not so stressful for me! Thank you Janell and Larah!

100% recommend 10 stars if I could. Larah is great, very sweet and personable and will do everything she can to make your experience great. I won't go any where else to store my items

Great and Helpful Staff! Ms. Janell was knowledgeable and very helpful in meeting my needs!

I've had another great experience at this storage place thanks to janell miller

I love this storage facility and the staff is great Janell miller was amazing and kind I know my things will be taken care of there ty janell

Janelle was very kind and her attitude was amazing and great customer service

Seamless process. They had everything I needed and followed up to ensure everything went smooth

They have been pleasant to work with.

Very nice storage unit.

Larah was awesome!!

Very quick, easy and pleasant experience. Very reasonable rates too. The facility is clean, safe; I feel my belongings are secure.

Not a bad place to store your stuff. Beware and cancel days before end of the month. They forgot mine and took my payment anyways. It takes them no time to take it out your bank but 5-7 business days to give it back..

Definitely one of the best facilities I've ever seen. Very clean. The staff is very friendly and accommodating. And the prices are pretty reasonable. I would definitely recommend above other places.

Buyer beware, this facility was clean and I liked it. They don't offer any discount for those of us who are on an auto pay and pay our bills regularly with no missed payments . Within 14 months they increased my rent 3 times to $158 a month for a 10x10 unit, this includes the $15 insurance, to me that's excessive. And when I called to speak to them about it they said oh we can only push it back down to $129 a month including insurance for 3 months. I ended up finding another facility in the area, for the same size unit for $81 a month. Definitely more affordable then $158 a month. Although I felt like it was clean and safe, the facility will rip you off in a heartbeat.

All done online, easy-peasy!

Clean facility and friendly staff

Helpful staff and very clean facilities. Would recommend to anyone.

Clean facility with a friendly staff. Great communication.

The property is clean and has a great staff.

Great staff, super easy to get in and out. Highly recommend

Love this place! I just moved into my second unit with this storage facility. The reservation and move in process for both were quick and accurate. My lock was in place and codes worked the first time. I’m so happy with my new unit and the access!

I would highly recommend this location. They’ve been great to me and always help me with any issues. Nice clean facility.

Amazing company, staff is very helpful and pricing is cheapest around for quality.

I reserved an indoor climate controlled unit and was given an outdoor one that was not climate controlled. Staff at the desk were not helpful as all they had to say is "the reservation does not show indoor climate controlled".

Have had a storage unit there two years Almost sad to leave. Clean safe location and Laura in the office was great always greeting with a smile.

Laura is excellent and always help

Do not do business with this company. The first couple months are fine... then the rate increases start. The latest was an increase from $60 to $80. They send a hard to read postcard with the rate, and require 30 days notice, and mail the postcard so you get it after 30 days. My move out day is Thursday, and now I am locked out of my unit, and I have wasted my time and my families time as we can not move out. This is a shady operation that has been reported to the NC Attorney General. The customer service is non existent. Also, these 5 star reviews are phony. AVOID THIS COMPANY.

Staff was extremely helpful and kind

Lauren and Katherine gave very service.exceeded my expectations. Thank you

I put my items into a 5x10 unit in 2/2022 and since then my “rent” was raised from $94 -> $102 -> $108 and now starting in February it’s up to $133! They also cut off all access to your unit (regardless if you pay a portion of your rent or not) after 7 days of not getting the full “rent”. Update: I received a call and was explained to why the rent was increasing and was able to get it down to the current price I am paying. I will say the customer service is very good.

Kathrine was amazing. Quick and kind.

10/03/2023 Update: I have used Public Storage multiple times in my life and have never had a situation like this. I reached back out to the District Manager Jason after receiving an email from him on 09/26/2023, with no reply back. Today, 10/03/2023, I received a phone call from this location stating my unit was open and that I owe money, and that I was contacted about it being reopened, which was not true. I have no phone calls, emails, or statements from this location about my unit being reopened. The only statement I have is saying it was vacated by them on 09/10/2023. I was also told it was an “accident” and reinstated the day I called, which also is not true, because I had to reach out to multiple people through customer service, and called Victoria back after it was vacated with no response, or call back. All of this to avoid a refund of $115 that I’m rightfully owed. I’m pretty upset and disappointed with this whole situation. We rented a unit from here and had a delayed move, so we haven’t been able to make it out to the unit. They charged me $115 on 09/05 for the unit. Yesterday I received an email saying my unit has been vacated and closed. I reached out to customer service, who initially told me it was an error, but I found out the property manager put it as vacated because the lock wasn’t on. I asked for a refund, since they charged me for a unit for the month of September, that because of them, I no longer have, I was told they couldn’t do that. Called customer service and was told only the property manager can initiate a refund. I called back to speak to the property manager, no answer and still no call back.

I went to the Holly Springs Public Storage to buy moving supplies I needed for my upcoming move. Larah in the office was so welcoming and pleasant to speak with and do business with. I 100% recommend public storage for moving supplies!

Great customer service from Lyndon.

Excellent customer service, friendly and very helpful in answering any and all questions! Highly recommend

I highly recommend public storage in Holly Springs. Laura Maxwell is very professional. She act with integrity and always provide a hight standard of service. Thank you!!😊

Great facility, Beyonce provided great customer service, she was very friendly, answered all of my questions clearly.

Great service.

Great customer service . Larah helped me out in a timely manner

I love the staff at this site they are always professional,helpful and kind.Thanks Ladies

Larah is absolutely amazing. Usually, if something involves a storage unit, it has the potential to be a nightmare. Whether it’s moving, pulling decorations from the way back for holidays, grabbing luggage or looking for a super obscure document you need. I’ve had several bad situations where I needed in my storage unit and needed something from the front office and Larah has been absolutely amazing every time. She goes out of her way to make a connection with you to relate in whatever you’re there for. She ACTUALLY does her best to help solve ANY issues you have. She’s always happy and kind, knowledgeable and very capable. She’s seems to do a large range of things and manage a lot at once. I’ve never been disappointed here and I’ve had a unit at this location for over a year. Larah is the BEST.

I just want to say, the staff here is amazing. I thought I had lost my keys, and I was rushing to leaving work, to get there on time to buy a new set of keys, and they waited for me to get there to help. I really want to say thank you, and I recommend this specific Public Storage location to everyone! They really care about you, they are polite, and will helped you at all costs.

Staff very friendly and accommodating! The two ladies staffing the office (Laura and Christi?) were knowledgeable and friendly! Started moving in yesterday and facility appears clean and user friendly.

Laura is amazing! She knows everything and anything you need to know about storage. She is so friendly

Would definitely not rent here.

Great customer service. Larah didn’t just help me once or twice, but three times. She took her time and never made me feel like a complete tool. Unit was clean and adequate (after the first two fails on my part).

Larah is an absolute joy to work with, we needed to stop by to ask questions about a unit we reserved and she was incredibly helpful and went above and beyond. We felt heard and taken care of. I can not recommend her more. 10/10 made our day.

Catherine Great service clean place wil

I had a great experience today in the office! When I first walked in I was greeted with a smile, the person at the front desk (Larah) was very friendly, answered all of my questions clearly. Even when I called back twice she was still very kind!! I definitely recommend anyone who has storage needs to use this facility! Thank you Larah for all your help!

Christa and Larah are amazing girls! Both very helpful and knowledgeable.

Had a great experience and loved that they have air controlled units. Christa and Larah were both alot of help when moving in and out of units.

Jason is great!

Christa was extremely helpful, friendly, and professional.

Christa was so helpful and nice. She discussed options with us, took us to see multiple units, and helped us get boxes for our TVs. This was our best experience renting a storage unit. Thank you Christa!!

Clean friendly folks. They have carts..ac...

Update: Still have not been contacted by phone or email from higher management in regards to their very rude employee Larah.

They were quick and helpful. The storage unit was clean.

We got a storage unit from here last week and have had such an easy move. Larah was awesome! She really seemed to care and helped us with all questions we had. Another girl who Worked there was very nice as well! So far so good!!!

Larah Maxwell was great to work with. Booked online, arrived on location with questions and she was extremely helpful and resolved everything for us.

I would give public storage is zero star but that’s not an option I have a storage unit at the new Fuquay Varina North Carolina location but have no access to the bill pay I cannot get a hold of anybody on the line and when you finally get a hold of customer service they tell you that they’re going to be able to get somebody back to you and correct the problem but they never do and when you try to get a hold of another location the manager or whoever has a voicemail that never answers her voicemails

The only reason for the 3 stars is because we now have to search for carts. I don't know if people are hiding them, Keeping them in their units or what but it's ridiculous.

Great facility, and super nice nice staff. Manager was very friendly. I would recommend using this facility

Had a little issue (my own fault) with my units. Thankfully, Chelsy was able to make it a non-issue. Absolutely awesome!

Christa is a super sweet person and very helpful when it came to me being a first time renter. 5/5 stars!

I Have been trying to find a good storage space for my grandma and came into office this morning and Larah and Chelsea were a great help!

I had a pleasant experience renting a storage unit here. The staff is very friendly and knowledgeable. Also this facility is one of the cleanest I've seen.

Initially a good experience, but with very regular high price hikes and not a particularly clean facility, I cannot recommend renting from Public Storage unless you plan a VERY short stay. We started out at $48 two years ago and now just gone up to $121! We are doing our best to cram everything into our garage so we can tell PS to cram it themselves. Sorry, but I am very angry about this place right now.

When we started renting here before it was Public Storage, we paid $85 a month for our unit in 2017.The price is now $171 a month. How is this not price gouging? The increases are ridiculous and sad.