Public Storage Self-Storage Units at 5680 Annabel Dr, Fuquay-Varina, NC

Thank you to Ms Linda for helping me with my storage needs. She was kind and patient

Humidity event a month ago and was notified by snail mail. then today wen't to put something in the unit to find my lock cut off and a property lock and red security tag on door. I autopay and current. I trued unsuccessfully to contact manager for hours and my moving help had to leave. went to main public storage website and the chat gave me the combination to their lock and told me to break the security tag. I asked again for manager or for a call from manager and they said that wasn't possible, then offered an appointment for the following day- real helpful during moving, eh? Trust me. Don't rent here!!!!

This facility is suppose to be climate control, only when HAVAC is working. I had my sisters belongings at another Public Facilty for 5-6years without any issues. This location we put our belongings in 2 first floor units and left it in what I thought be a safe zone. A friend told me about from another costumer there was mold issue they had and needed to dispose of their belongings. After hearing this I immediately went to our storage units. Both units on first floor had mold and mildew ! A significant amount on our furniture and personal items!!!! They broke the contract with the AC down for who knows how long. Avoid this place. Another occasion the elevators were not working

I originally gave this facility 5 stars in November 2024 when I moved the contents of my home into a first-floor, “climate-controlled” unit. At the time, I wanted to support the front desk attendant, who mentioned they were running an employee promo. The facility looked shiny and new, and I felt confident my belongings would be safe while I went through a major life transition. Fast forward to August 2025: Public Storage has destroyed that trust. On August 3rd, I received an email stating there had been a “humidity event” and the entire first floor was affected. I immediately checked my unit the next day and was appalled, everything was covered in mold. Furniture, clothes, family items—over $10,000 in losses. Another customer had already posted publicly on Facebook in late July warning that the first floor had a major humidity control failure. Public Storage waited over a week, that we know of, before notifying its paying customers. They charged me rent on August 2nd, fully aware the units were compromised. Their “insurance” through Orange Door Storage is a joke—only up to $250, which doesn’t even scratch the surface of what my family lost. The District Manager, Jason Tumbiolo, has ignored my calls and has yet to refund even the August rent, much less any more, which he verbally confirmed he would take care of more than a week ago. To add insult to injury, I had to burn a vacation day from work to clear out the destroyed unit, spend money on a POD for my driveway, and scramble to salvage what little I could. Public Storage raised my rate during the 10 months I rented, but when disaster struck, they washed their hands of responsibility. They mishandled a serious facility-wide failure, took advantage of an entire small town, and continue to dodge accountability. Public Storage cannot be trusted with your belongings. If they treat your stuff like their own, they must not value their own property. My family’s loss and frustration mean nothing to them, and I will never rent from Public Storage again.

We moved into public storage off of Hilltop-Needmore road in Fuquay Varina toward the end of July 2025 and in late August we found mold and had to throw out at least $3000 worth of furniture with fabric and 4 Karastan rugs. They are taking no ownership of their equipment failure. Homeowners won’t help because it was an equipment issue. That’s why there are 3 large dumps out front.

Clean and well kept. Customer service great as well.

Great location! Awesome staff! Clean and nice storage place!

Major Mold Problem – Check Your Belongings Immediately! We discovered extensive mold damage in our climate-controlled unit after paying $120 a month to keep our belongings safe. Many of our items are ruined. When we contacted management, they told us to “give them 72 hours to see if there is a problem” — despite this issue already being widely discussed in local Facebook groups and community threads. This is not an isolated problem. If you have items stored here, please check them right away. Mold exposure is dangerous, especially for families with health issues, and once your things are damaged, they may not be salvageable. We trusted this facility to protect our belongings, and instead we were left with costly and heartbreaking losses. Don’t wait until it’s too late to check on your unit.

This Public Storage location has been a terrible experience. They have only one elevator, and it has been broken for the last two days. All my belongings are on the third floor, and without an elevator, I can’t move or access my stuff at all. It’s unacceptable for a storage facility to have no backup or solution when the only elevator is down. Paying customers deserve reliable access to their units, and right now, that’s impossible. Very frustrating and disappointing experience.

I’ve won multiple auctions at this facility and every time the units were instantly cancelled. It feels like management here is manipulating the auction process, and it creates a very frustrating experience for bidders. Transparency and fair practices should be expected from a storage facility, but unfortunately, that hasn’t been the case here.

easy to set up an account online and reserve a space. I used the app, and then I just use my phone to open doors, pay or change my account. storage closet was clean and easy to find.

Linda has been nothing less of excellent to work with from start to finish! If you're looking for someone great to work with, I highly recommend this location and I absolutely cannot recommend a better person to work with than Linda!

Linda B is AWESOME !!! Her customer care is superior! She is super helpful & knowledgeable. A true pleasure to work with!!

Awesome! Easy prices very smooth. Linda was very friendly and informative. I highly recommend this place!

I received excellent service from Jeremy. He answered all my questions thoroughly and helped resolve the concern I had. I’m seriously considering moving my business to this newer location—not only is it closer to home, but the customer service here is better than what I’ve experienced at the public storage facility I’ve used for the past seven years, where it’s rare to find anyone available.

Just have to say Linda Ball continues to provide the utmost customer service. She is always super pleasant to talk with!! Thank you!!

Linda was wonderful in helping me pick out the right size storage unit for my needs! Thanks again!

Very pleasant and professional staff. Very accommodating. Storage space is neat, spacious and loading and offloading always goes without any issues. Highly recommended storage!

Linda is the best!

Office staff was super friendly. Very helpful.

I have had the best experience renting my unit from here! Linda , provided me with outstanding customer service and kindness , and made my move to NC so much easier ! Thank you, Linda !

Great staff

Quick, friendly service - recently, I lost the key to my unit and Linda was very helpful in sorting that out for me. She was able to get the lock drilled the next day for only the cost of a new lock.

Great service

Linda was awesome! Helpful and patience and friendly!

Quick and easy service, Linda was very helpful. Building is nice and clean and perfect for my storage needs.

Linda was very friendly n helpful. made our move super easy .

Spoke with Linda Ball at the Fuquay-Varina location and she was very knowledgeable and courteous. She answered all my questions concerning Public Storage!

Super clean, Nice and very secure! The Lady named Linda was such a great help and super nice!

Nice and clean facility. Linda was very sweet and helpful. Great service!

Jennifer was amazing! She gave an excellent tour of the storage facility, and signing up for a unit was a breeze. The process was fast and straightforward.

Linda made the sign-up process a pleasure. She talked through our needs and gave helpful advice on the best option for us. We did not feel rushed, and we are very pleased with the quality of this new facility.

I went to the Public Storage site on Hilltop-Needmore in Fuquay Varina, NC to move into new storage units from another site. Terick Nelson was extremely knowledgeable and helpful with what I wanted to do and helped me quickly and easily setup my new units and prepare to vacate the old ones. He was very pleasant and patient working with me…fantastic person and a great experience.

Best customer service ever! Thank you Linda!!

Fantastic service. Linda was very cordial and knows her stuff!!!

This was my first experience needing to rent storage space. Linda was extremely helpful and got me set up and ready to go in just a few minutes.

Terick was wonderful helping me get set up with our new unit. He was knowledgeable and friendly, and incredibly welcoming. The facility is brand new. It's well lit and has key pads at each door for security. And the price is wonderful for the space (plus the move in promo is nice).

Linda helped me out - she is just wonderful. When I've come out to the unit a couple times after booking, she walks down the hall to find me and say hello. Great customer service!!

Phenomenal customer service from Terick, he was attentive, informative and the entire process of getting into the unit was only 20 minutes. Highly recommend this location. 10/10

This is about my 10th or more storage unit I’ve had in my life and it’s the best I’ve ever had. Ms Linda makes it that way. She is always there is so so nice, and always has a smile.

Linda is great!! Very helpful!!

Linda is so helpful and friendly! She set us up with ease. Also, super clean and nice facility!

I had an excellent experiences with public storage people. Currently, I renting 7 units with them. Always friendly and super nice people. I highly recommend them to anyone . Giving them A+++ 👏🙌 😃

Linda is amazing.. highly recommended.

Super easy to work with. Great price. Great location.

Stopped in to check out a the place cause I’m thinking about renting a space and Terick gave A1 service. Even though it was stormin he didn’t hesitate to show me around..I will definitely be back

Nice, clean facility. Just secured a climate controlled storage unit to store my late fathers furniture. Couldn't be happier with the service, quick and extremely friendly.