Public Storage Self-Storage Units at 4730 N Tryon St, Charlotte, NC

Shady business and terrible property management. Corporate customer service is a joke. Zero out of ten WOULD NOT RECOMMEND.

No one ever answers the phone at the location and I had to come back in because the app could not process my reservation payment?! Then the price I was quoted was added on to for so called insurance?! Smmfh?! Gots to be more careful!

hey I love the experience form deysi she helped me so much fast and so funny .

My experience with deysi was so pleasing, she's have been a wonderful worker for you she's very experience in all knowing of her job. Thanks so much for her. Customerservice was the best, good job she does it well.

The property manager is amazing an God sent Thank you again Deysi

Deysi is an awesome property manager she analyzed my problem at the site and solve it at the same time...she is a very knowledgeable rep when comes to the storage facility she's definitely an asset to your company and always a pleasant person to talk to while I'm there

Deysi was fantastic! She got me hooked up with my unit. She was knowledgeable, courteous and a pleasure to work with.

Very patient and helpful. Really helped me out today in a tight squeeze. I'm thankful she was working today!

Fantastic young lady, always has a smile on her face and always helpful. She needs a raise I swear. Perfect person to put in place after phyliss.

My experience was so special words can't explain the front desk girl Deysi goes over and beyond she's so nice and professional

Gail and Deysi were phenomenal customer representatives

Best storage experience I have had. Supervisor is exceptional. Highly recommend.

Deysi is incredible helps with my situation last minute. Gracias

In my time of sadness, confusion and feeling of hopelessness, Ms.Daisy made me smile helped me see clearly that one bad day did not define all the rest, she said they where here to help an that they did every step of the way, at Public Storage they care an are a amazing team of people. Thanks so much

All help in world

The experience at this location was great and Daisy went over and beyond for a smooth move in! Thank you! Christopher.

Deysi is amazing always have a smile on her face and she is gifted . Very pleasant young lady. And very helpful. She is a great asset to public storage

I have never received the type of customer service that Daisy provided. She took the time to listen to my issue, did research on how to resolve the problem and then thanked me for my patience. She was awesome! Thank you Daisy!!!

It was easy hope it's easy access

Phyllis is the most helpful person I ever met.

Good!!!!!

Phillis was very helpful and enjoyable to talk too.

Phyllis is amazing always has a smile on her face! I was in a very tight situation and Phyllis jumped right in and helped me! Thank you !!

Storing my stuff here was a very easy experience, when I needed to collect my things Phyllis made all the difference! I’ll be using y’all for my next move!

Phyllis was wonderful

My storage is located in Mathews NC and everytime I go by there to pay my bill no employee is there. I have to travel to Tryon street location and pay Phyllis. Also you went up on my unit and forcing me out. Phyllis was able to help us by getting an extension on our unit. I shouldn't have to get other locations involved. This is why I gave a poor score.

Wasn't clear on introductory price as advertised. Also was not aware that it was not 24-hour.

Phyllis at 4730 N Tryon St, Charlotte NC has been a pleasure to work with. I have been a customer for years and Phyllis always goes above and beyond to make my experience a pleasant one. I highly recommend this location and ask for Phyllis. Please give Phyllis a raise!!!

Good customer service helped me out a lot. I will recommend this location to anyone who needs a unit

Coolest staff ever, by far the best customer service and it's in a fantastic location ...my go to

Phyllis was a pleasure to talk to on the phone and made the move out process very easy!!

Phyllis was soo helpful for making my rental experience easy

Phyllis was wonderful and provided great service everytime. Made the experience easy and comfortable.

I had outstanding customer service by Phyllis she was patient and very nice. Showed me around and provided me the tools i needed to get in and out of my storage unit. I will recommend this place

Thank you so very much Mrs. Phyllis for your time and assistance! You were very very helpful and I am so very appreciative! GOD Bless!

This public storage was amazing !! Ive had many storage places throughout my life but none as good as this one- they helped my family out big time. they really go above and beyond for you- Phyllis is so helpful and friendly as well!

Even though the manager never met me I rented over the web she was vary kind and friendly and did all she could to help

Mrs. Philylis the property manager is so nice and kind...need more ppl like her in this world, it would be a better place!!

Devon great service and great guy

Great Customer Service

The manager Phyllis at Public Storage at 4730 N Tryon St. is amazing and very helpful.She guided through the steps of moving out and made everything go very smoothly. She is kind, helpful, and cares about her customers. I would highly recommend Public Storage at this location.

Angela made my experience with correcting my size unit the best!

Angela was amazing with helping me I will always look for her when making my payments

Spoke with Angela today and she was very helpful and knowledgeable. Awesome storage facility.

I would like to Thank Angela for all of her assistance always a pleasure working with her. Very knowledgeable and patient. Thank you Angela. Public Storage is Blessed to have an employee like you

We had an amazing experience with Angela M. She provided excellent customer service and care. She was thorough with informing us about the storage and the process! I definitely will be recommending this location to family and friends. Thank you Angela!

Angela is great

Angela was helpful and very kind

Angela was very nice and helpful and answered all my questions

Angela was helpful an d kind

I absolutely recommend this storage place the people here are a true blessing I had a house fire and they were so helpful in helping me get my things in order. Angela helped with clothes and a means for finding housing and furniture. She is amazing! Low prices as well

Very positive experience, really nice people and they get the job done efficiently!

Angela was so NICE… she went above and beyond to make sure my u it was secure she called and checked in with me and even referred me to a different location… she made my day and she understood my needs!

Angela did a phenomenal job today with assisting me. She went above and beyond to make sure things worked in my favor!

👍🏻

I am have two units there on North Tryon Avenue.

Great customer service from Angela.. Very polite and business orientated establishment.

Angela was very kind and supportive and soooooooo helpful

Angela was helpful and kind great customer service

Angela provided wonderful customer service she is a keeper

Angela was nice and helpful she gave my kid candy

Angela was super helpful. She is super clean and very heart welcoming. I'm a fan and because of her I had a great time. You guys should check her out. Awesome customer service!!!

Cost is too high

Angela is very polite and professional!! Way to go Angela

Angela was very sweet; she walked out in the rain to help me get to my unit. Very appreciative, she made my visit to the unit very swift and smooth.

Ms. Angela gets top notch ratings from me! She did everything she could to make my moving process easier. Thank you Ms. Angela......

Angela was a really great person to speak with she is really good at what she does

Angela was the best in helping me find the perfect solution for moving , from the unit to the boxes !!!

Angela is efficient and very kind

Phyllis is very nice over the phone and helpful

Great customer service.she was very patient and helpful

Angela was great. She was very helpful and very knowledgeable about this company.

Angela was awesome and made things very easy.

Good service

She is very nice polite and professional great service

Angela was awesome!!! Handling 4 clients at one time & maintain her cool at all time. Thank you Angela for your assistance!!!

Angela was sweet and nice. Outgoing

Angela is absolutely amazing, patient and very helpful!!!

Angela was very helpful and assisted me with everything I needed! Glad to have chosen this storage facility! And I enjoyed speaking with Phyllis, she was so kind and make sure I had everything I needed!

ANGELA WAS HELPFUL AND FRIENDLY

Angela was a very knowledgeable, helpful, and considerate :)

Angela was very friendly and helpful! She made my rental process seamless and helped me maximize my budget. If I ever have to rent again I’ll be sure to look for Angela at this location.

I love the customer service I received. Phyllis was so informative and she was very happy to answer all of my inquires. Very genuine person and Professional experience. Thank you ❤

Angela was very professional and kind. She explained everything clearly so that I understood .

Great. Service from Angela

Storage facility is great. Very helpful staff. Angela is exceptional she assures you understand everything needed to move into your unit. The app also works great.

ANGEL WAS VER HELPFUL

Public storage is always there to take care of my needs.very satisfied

Angela was ver helpful and professional

Excellent customer service always!! Ms. Angela was so helpful and courteous!!!!!

Phyllis was very helpful as always

Phyllis is great

Great service! Phyllis was very helpful!

Great place very friendly staff

Wow what a wonderful place. Mrs Phyllis is one of a kind...... Hunny she doesnt play about that Covid...lol. I was standing outside and she kept pointing to her mask....like hunny you need a mask on or I cant help you...lol .... Gotta love Mrs Phyllis. Super sweet and on her job.... Thanks for making this transition so easy........

Phyllis was very helpful and kind while helping me out with all of this. Thanks for the nice experience!

Phyllis was super nice and knowledgeable and made our whole experience enjoyable.

They keeping my belongings SAFE (Thank You) 💛

Hala provided great service today the district manager was there also and they made the whole experience fun and exciting. Only rent here

Great Service! Easy and quick process! 100% recommend. Great prices!

Ms Hala was very friendly & helpful . Very polite , assisted me with everything I needed help with . Walked me threw all paperwork & has great customer service

Hala is awesome. She has saved me so many times

This location promised a promotion when we reserved our spot. When the promotion spots became unavailable, Hala helped us get another spot with the promotion intact, even to the point of contesting with her higher ups to keep her word.

Customer service was awesome

The worker was really nice and very helpful

This place will ruin your stuff exspeicaly the small units rain get in causing mold and mildew. Wouldn't recommend it.

Halal is amazing! Very helpful very friendly!

Hala was nice and friend with a clean property got me in and out quickly

I received Great Customer Service and very detailed information about this place from Audrea, when i visited to inquire about a unit.

Everytime I go to pay my storage fee They always treat me with the upmost respect have never had any issues

My experience was great here at this facility.

Mea was a Blessings help me figure out exactly what I needed walked me threw sll the steps. Thanks

Hala was nice and friendly and patient with me. Thanks hala

Ja'Quan gave exceptional customer service throughout the rental process.

Lucy is really nice and so helpful. She explained everything fully and made the process seamless. Thank you

My experience today was excellent very satisfied Ha la thank you

Hala was fantastic. She explained all my options and worked with my Mother and I to ensure a smooth move in process.

I came in to pay my bill and these two beautiful ladies (Andrea and LucyMarie) made my day and kept me smiling and laughing the whole time. I am grateful for these 2 angels... They know how to supply the utmost professionalism and customer service. Great attitude, great personalities. They make me want to continue my business with Public Storage. Thank you ladies! Highly recommend.

Hala and Andrea are so funny and fast in and out quick

Great customer service from Quan and Mea they where able to assist me in a respectful manner thank y’all for your great customer service

Hala was very helpful today helping me getting my storage unit and had great customer service with a smile and a sense of humor.

Hala was very helpful and nice to deal with thank You Hala.

Hala was wonderful

Wonderful. All 5 starts. Thank You Hala. She work with me over so much.. Thanks

I recently moved to the area and I stopped in to check out the prices of the units. I was very impressed with the overall appearance of the property. Lucy and Hala were working and they both were extremely helpful, kind and knowledgeable! It was a great experience and I will (and already have) recommended your facility to my family and friends! 5 Stars!

Excellent customer service

I will never again rent from Hala she is so races and rude to the elderly she needs to get fired

Danielle is one of the friendliest people I've meet in a long time. I came in just to check pricing and info and she was treating me like family. You don't see that nowadays with people in retail. I truly enjoyed her helping me out. She is definitely one to keep on your team.

I came in to this location to price a unit for a few items i need to store and there's a young lady named Danielle that really helped me out on what i can afford and the best size. Customer service was beyond superb. She's polite and nice and really wants to help you best way possible. For the most part i believe i found the right place for storage.

I was visiting Charlotte to help a friend move. She needed a storage unit so we stopped by Public. We encountered this young lady named Danielle and let me tell you...she is awesome!! She very sweet and informative about the units and suggesting what would be best for the best price. This location definitely gets a thumbs up.

I came in dec 4th to check out storage units and to see what would work for the amount of stuff I had. I spoke with a beautiful soul named Danielle. She was so polite and courteous and educated me on what unit size would fit best. I'll definitely be back since awesome customer is hard to find. Very professional young lady!

This place really sucks gate was open no lights really woman is never there had to go to another one to pay my rent

Danielle was very polite and assist me with anything I needed I rate a service as a one

My name is Muryam Joseph i rent a unite at 4730 North Tryon the lady that work there it;s great good service wen i lost my first unit because the flood the ladie help me a lot i am thanks full to have a unite there i will stay there great service and worker.

Ja'Quan Woods was very helpful. He is respectful and courteous. He answered all my questions and provided me with the help and information i needed. # Best employee i've met at public storage. Please give this man a raise!

I walked in this evening to inquire about prices on storage units and supplies and there was a employee by the name of Jaquan who was very helpful, polite and informative.

Great Staff with Great Customer Service. 👍🏾👍🏾

hala is kind and is always helpful.

Hala she's really good

Letty was such an extreme pleasure to deal with. She was very friendly and explained the entire rental process with ease. Please visit this location.

Hala was extremely helpful. I opened a storage unit for a friend , let’s just say payments were not made. Hala let me know different options on how I can handle payment. This is not the first time she has helped me. I have forgotten my code a few times and not once was she irritated that I came to ask for a code for the storage gate. All of the employees here are all helpful and nice. Thank you Hala for your help.

Letty was so helpful and personable!!!!!!!

Ms Hala Was very helpful,polite, and catered to all my needs.

Letty was very helpful, and had awesome attitude. Thank you

Great and professional customer service! I would recommend this storage to everyone.

Letty was great with her customer service !! But for Hala her racist comments are not welcome !! But Love Petty Smile!!

Halal is a really sweet person. Good vibes

Hala and Nef were very helpful and informative. They provided outstanding customer service and I am very pleased to have a unit with them at North Tryon. I will definitely recommend to others.

So here's an update: I just went there to pay my storage and here is Hala yelling and cursing at a customer, Hala you had me fooled you went to the extent to follow him out of the store yelling and cursing very unprofessional, you were yelling so loud I didn't know what was going to happen next that I left. 000000 stars, horrible!!!!!!!

I have rented a space for seven months from public storage at 4730 N. Tryon. I had a family emergency and had to move to Florida. I have made up all my monthly payments. By the time I completed my move the office had closed. I left one box of toys because I couldn’t throw it in the trash. The trash bins had metal chains locking it. I have no room on my truck to fit that one last box. So I left the box behind left the space unlocked, and headed out of town. I call the storage to cancel my space so I don’t have to pay for it next month since I’m no longer in the space. And was told by the manager who is very rude, that I needed to come back to North Carolina to throw out one box of toys. Or I’ll be charge $400 for one box of toys. You would think that after seven months of being a customer they would show a little bit more courtesy. Very poor customer service.

SINCE RENTING A UNIT FROM HALA MY EXPERIENCE HAS BEEN NOTHING BUT GREAT. THANKS FOR YOUR PROFESSIONALISM AND RESPECT FOR YOUR CUSTOMERS

Letty was great customer service !! She has beautiful smile as well!!

Grate staff very helpful and knowledgeable go Tayor, and Hala 5 stars

This place so awesome lady in the public storage is great customer service 👍👌

As a first time Public Storage customer, I am extremely happy with the service provided by Ms Hala at the N. Tryon location here in Charlotte. From day one she has made my experience completely painless. She has been very professional, has answered my every question and addressed any concerns I have had. I just wish that everyone I have business with could be half as friendly and easy to deal with as Hala is. Finally I would like to point out that my wife doesn't like anybody, but she took to Hala right away. Made me glad, cause everybody knows " Happy wife, happy life.

Hala and latty are nice and fun. They cut up with me every time i walk in

Letty was great love that she speaks Spanish..Very helpful

Letty was great to work with. Excellent service!

She is really an angel sent to me, did a wonderful job as regards assisting me to secure a space. Great job Hala.

AMAZINGGGGG PEOPLE !!! ESPECIALLY HALA 💙❤💯💯🔥 She been REAL from the START with 💯💯💯😜😜😜😊😊😊😀😀😀 Awesome Customer service 😜😜

Great and fast customer service!

Ms. Hala provided GREAT customer service. She took the steps necessary to ensure I received the BEST / LOWEST price possible! She was KIND and Compassionate about my recent situation which is causing me to move :)

This by far the worst PUBLIC STORAGE IN CHARLOTTE THE MANAGER HAS THE NASTIEST ATTITUDE EVER she’s unprofessional and rude! It took them two months to fix my storage unit n still continue to charge me full rent!

Hala is very helpful and make the process very easy

Today I had the BEST customer service with Hala😊 Thanks so much for such a GREAT experience with Public Storage...

Hala was very polite. She helped me find the right unit. All with a smile. Great service

Ms Hala was very nice and helpful

Hala was absolutely phenomenal!! Great customer service and very honest and informative!!!

Customer service could use a remake

Hala is the best at what she does and is very helpful as well.

Excellent

Letty helped me find the perfect unit for my situation and offered great customer service! She made the whole process great!

I found it very cheap.. staff is friendly... easy access to I 85..

Latischer is very friendly with a warm personality, she handle an issue I had with concern and made it her point to keep me updated. The property itself still needs more tender loving care.

Very friendly and was patient with me and helped any way the could!

Hala gave me excellent service! Thanks Hala!❤

I like publis storage but one thing i dont like is when i stop by no one is there and i have to leave and come back

Hala was extremely helpful and friendly. Great customer service skills and a genuinely enjoyable personality.

Hala is awesome! She's very helpful!

I love Hala she amazing!

This lady with blond hair was very helpful and great customer service

I've used this location a few times. Their security is perfect because I forgot to put my lock on my door, but they had me covered!

Seena was so helpful and very knowledgable. I would recommend this location to my friends and family.

My experience with Seena is off the chart she is a very very good person to work with. And it is a pleasure to know great customer service. Please to do business with her.

Seena is a wonderful person to have here at this public storage. She was very helpful when I came to purchase a unit. She took her time and showed us different units to see what we wanted. U can tell she enjoys her job and her customers. She is a wonderful person. I just love her attitude.

Stay away from this location. The property manager has issues and the staff follow in her footsteps. They broke my lock for whatever reason and lied about it. The property manager got really mad when I called the cops to make a report. She claim I left my storage door unlocked but on the phone she demanded I purchase a new lock.....why do I need a new lock if I left my storage door open I should have my keys. Such a shame.

Very friendly and professional staff!!🤗

Hala is the best... did my rental in the rain

Hala is the best and so kind

Seena was so helpful and polite, she made my move in easy.

Hala made it painless in the rain

Hala the property manager at this location is a respectable person..

Tiahna and Halla were fantastic helps at this location!! Highly recommended using this over the places I've utilized before in Charlotte. Very safe and Halla was extremely efficient in getting me in quickly!

Hala is the best at what She does.love her

No problems whatsoever. It's clean and looks new in some units. My unit is perfect 👌. Thanks to the Amazing Staff. Hala is the property manager she's amazing. 7days a week 6am-9pm access. No issues peaceful and happy place.Pi_

Hala is a great employee. She calls to remind me when i missed a payment & is very professional. It's a pleasure having her at location 4730 N Tryon 28213. Thanks you Mrs Hala!

Really worked hard at helping me & my family with the needs we had. Thank you

I love hala customer service abilities she was very good and I would love to return to this place

Gala is the best and si friendly

I love Hala customer service she is very helpful and nice I recommend anyone to come here if they need a storage and ask for her she's wonderful.

Wow! Halal was very friendly and knowledgeable. Im very satisfied with the service - and she even made this process fun!

Mrs. Hala customer service is exceptional. Woludnt rent anywhere else.

Great customer service

Great service here i love Nyisha and Hala both were polite and kind

Hala, and the staff here at public storage, display some of the best customer service satisfaction...I have ever seen. Please comtinue the outstanding job you'll are doing.

Hala and nyisha were so very helpful. Thanks ladies you rock!!!!!!

Staff went above and beyond service.

I like to put a compliments into North Tryon Public Storage very nice people very sweet people always Pleasant extremely helpful always got everything straight and together all the time and I like to spend more time talking than I do handle your business because very nice very very nice people thank you

The staff public storage was a great help to me during my visit to this location. Ms.barringer answered all my questions and helped me with everything I needed in a kind Manor.

Great customer service and very nice! They are always willing to work with you!

Ms. Hala is absolutely amazing!!!!

Hala is absolutely the greatest she's kind,courtesy and the best to do business with I would recommend this property to anyone...my experience with hala was the best.

Has always been good to my family

Hala was very helpful polite and professional

Great service great location!

Hala has been so very cordial and a perfect customer service agent. She always gives a perfect smile when I walk through the door.

Ms. Hala is a Great Property Manager she always is so very friendly to everyone & makes sure all customers are satisfied with any problem & question we may have....

The manager Hala was the absolute best. She answered all my questions, and was very knowledgeable about everything I asked.

Office manager Halo was training and handled it very smoothly doing 2 leases and collecting several payments at the same time

Hala Office manager is very helpful even though it was very busy and training a new employee. Very good customer service

Ms Hala & Ms Sheila were great help.. an was able to answer every question I had

Hala is very friendly, and always nice, she makes my day brighter her personality

Nola or Nala don't know which spelling is correct... she's awesome and very friendly. Knows her stuff and willing to go the extra mile to help you. Thanx Ms. N...lol😊

Gala is great customer... she is awsome

Hala was very helpful and courteous and very helpful and knowledgeable about informing me with my first move

Hala is great and friendly, I have her a hard time every time I make my payment, she makes my day

Hala provided excellent help with a warm and pleasant spirit, thanks Hala

I don't appreciate the administration fee and the priority lock. I know they need to make money, but that's why I was gonna get the storage. Not pay to have the storage per their cost of owning the business

How long before they before they rid of your stuff. and long do they give you, to pay your storage, when things happen.

Great storage and friendly staff

Hala is an absolute delight! She sincerely enjoys providing great customer service with a personal interest in your satisfaction, knows her work, and happily does it well.

Alex was very and so was Hala they deserve a raise.

Hala is very help and is very nice glad to new face here u babe a keep and is blessed by her persent

Ms Hala is nice and sweet and always make sure I understand every.

Haka is very nice and very friendly, she is very helpful

Hala is the best, she is so nice, and friendly, will help with anything

You get one month free

We been in this location for long time with Peace. After a new Managment everything its to sad. Not more place for trash, very unfriendly employees.

Hala was nice and friendly. She for me in the the right unit that will fit all my things.

Hala was extremely helpful and friendly. Definitely recommend this place.

Hala was absolutely wonderful! She showed is the property and 2 different units. She was very helpful with getting us the appropriate accessories to avoid moisture and the insurance for our property. I highly recommend this facility!

Hala is nice and she is new to the property. Helps out anyway she can.

Thanks Monica u did a great job.

Hala and alex are both very nice.

Hala is very nice will tell my friend to come here

Hala is nice and very friendly

Gala is very nice and so is alex and keshia. They will make your rental painless

Keisha Was Excellent! Got me in and out in less than 10 mins and that included a tour! Highly recommend this location.

I love having to store my stuff when I needed it so it was wonderful using public storage

The manager there had a office full of people but she still was able to get me in and out. Thanks Terria

Tierria at this location gave excellent service and was extremely knowledgeable!!!

Ok for storing items

Tierria did an awesome job helping me find a unit. Would definitely recommend this location.

Keisha provided great customer service, while helping me sort out the best options for my storage needs. Definitely, will be a customer again if need be! Thanks.

Aaron and Keisha made my rental experience fast and easy. I definitely recommend storing at this facility. The customer service is great.

Aaron was so helpful and friendly that I'm glad I chose this location!

I recently had a storage unit there for the month of September. I informed manager Tierra on the day I was moving out which was Sept 25. I then called back the same month Sunday sept. 17th and told a customer service rep Aaron that I will be moving out the weekend of sept 29th which would be that Sunday 10/01- also, to pay my bill. Aaron explained I don't owe anything and as long as I was moving out by 10/5 I don't have to pay anything. ok. I then received a call from manager Tierra 2 weeks later Saturday 09/30 explaining that I owe a balance plus a late fee. I told Tierra that's not what Arron explained to be when I called to even make the payment. She didn't care she said It must be paid. Ok. I agreed to pay the amount but not the late fee. I also told Tierra when I will be moving out. Sunday 10/01 she said it wasn't a problem and transferred me to customer service to make the payment. Customer service waived the late fee of $15 but told me it's a $20 convenience fee ???? Customer service then transferred me back to the store to make the payment of the $21 I owed. Tierra then said she couldn't make the payment and transferred me to an automated system to make the payment. That was a $10 convenience fee ???? I then proceeded to make the payment online since it's free but I needed my account number so I called Tierra back. Tierra NEVER answered the phone again. I called her 6 times to only get my account number to make this payment of $21. I then left a voicemail explaining that I will be up there tomorrow 10/01 to get my things and make the payment. No one called me back . The next day I arrived to make the payament of $21 and another woman and Aaron was there. She told me I owe the $21 plus Octobers rent of $105 I WAS LIVID. Tierra never explained this over the phone. Customer service never informed me of this and to top it off Aaron gave me all the incorrect information. The woman at the desk told me there policy changed 3 days ago. I never signed any documents or received any information regarding this "Policy Change. I didn't mind paying for that specific day but to pay for a month of storage that I am not using is preposterous. I am very disappointed in the customer service. I have been calling for 4 days now I have also left 2 messages to Ried Kohler the DM and I have yet to hear from anyone. I will be reaching out the RM as well. This is unacceptable.

I really hate this place! Every time I call they are always so rude. And they over charge a lot for little space. I will not do service with them again specially not this location!

Quiet and friendly location valuables are secure.

Tee is friendly and nice. Fum to be around

The Manager Tierra was really friendly. she helped me and my girlfriend get a unit with a great price.

Will never lease from them again...... Terrible customer service... U pay your bills online and they still lock it storage for 2 months. Lack of research to verify payments made. Very unprofessional. Go to penny pinchers storage for the best customer service experience!

Tierria Aaron was so nice and kind i give them thumbs up

Tierra was awesome. I was confuse about the different storage unit. Tierra took the time to explain the different units and prices. Reassure me about everything that I recommend public storage unit to all friends and family. Thank you so much Tierria. She was nice and kind that we talk on a first name base. Thanks Tierra.

Tierra was very nice and courtesy Keisha was very nice as well

Good location, but lots of people that are 'wandering' that make it feel a bit uncomfortable. Friendly knowledgeable staff and overall good.

What you'd expect

Clean, nice units

I experienced the best customer service ever, here on North Tryon. I had so many questions and concerns about the use of the storage policy and the young lady who helped me was very patient, calm, responsive, cheerful, and her customer service was just awesome. They need more workers like her on Ashley Rd. I can't for get her name bc it's the same as my daughter "Nicole" so big thanks to her.

Was very helpful and customer slice was excellent. I'd refer anybody to come here again. Thanks for all of the help and the storage.

Monique Dalton n the new staff was great thanks

I have had my unit for the past 4 years and I love this location. The manager Tierra is always friendly and courteous. I would recommend this location to anyone.

Tierria and keisha are the best! Theyre super friendly and funny. Made renting a unit here totally worth it.

Miss Tierria was very nice and helpful she was polite and gave all information needed to help us get started and has still be the best employee to give great service even after we started renting a unit.

It was a pleasure to have Keisha help me today. She is very professional and has excellent customer service. I would definitely recommend this place of business to anyone in need of a storage facility.

I just found out that approximately 14 units were broken into with a sledge hammer!! I believe they just pulled the doors back into place. Not sure if they notified the people whose units were broken into so that they can be sure their stuff isn't missing! I'm out by the first of October!

The manager Tierria is awesome. She makes every experience a joyful one. I moved in July and I haven't had a bad experience yet.

Service was excellent. Tierria was kind.

Great location. Tierra is probably one of the craziest people I have ever came across! Every single time I come in she is always smiling and making jokes.

Tierra was very helpful.

Tierra was awesome and kind. Very patient and understanding i recommend this storage any day...

Tierria had wonderful customer service

I normally pay my bill on line, but needed to get some supplies and came in. Tierra was a great help. I really appreciate her knowledge and experience

First time coming into the office was a wonderful experience. Keisha and Tierria provided excellent customer service. I will definitely recommend others to stop by.

Keisha and Tiffany totally rock! Completely saved me from my dumb amature truck driving butt in brutal 100 degree heat. Complete rock stars!!!!!

Love it the staff member Keisha was very helpful and gave friendly service.

Everyone was so friendly tierria makes this place feel like home and david was soo friendly the really took the pain out of moving and the facility is really nice and quiet I would definitely recommend public storage

Beautiful service. Costumer service amazing will come again

Great customer service!! Keisha Treats you with respect and makes sure you are happy with all their services!! Best storage facility in town!!

Tierra was extremely helpful and explained everything to us and answered all of our questions. I will most definitely be coming back!!!! I definitely recommend public storage to everyone!!!

Reneisha was great rental process was easy and i enjoyed the customer service

Keisha and Reneisha providing great customer service. They gave me great information in a polite and courteous manner. I had an amazing experience here and will definitely be back again.

Reneisha great service to me

I have been with the company for a couple of months they never seem to amaze me with there kind faces and great customer service

Horrible place, the phone is never answered, employees always give different answers, and did I mention they are NEVER THERE. I feel unsecure leaving my belongings here. I will be back tomorrow going home praying my stuff dont get stolen as Im leaving my unit unlocked since they locked out my unit even tho I PAID IN FULL. I came back to purchase the 20 dollar useless extremely expensive lock only to lock my stuff for 2 days but yet these teenager looking employees left so my stuff will spend the night unlocked in this ghetto area.

Reneisha shows great customer service. I also loved the property!

Reneisha was great the facility was nice and I enjoyed the hospitality

Reneisha customer service was great the facility was clean and I'm going to enjoy doing business with them

Reneisha and Keisha are great they always show great customer service love the facility. Thanks

Joyce has excellent customer service skills. I would do business with her regardless of where she works in the future. Over the phone and in person Joyce was extremely knowledgeable and polite. She told me everything I needed to know in a pace and manner I could understand. When it comes to superior customer service and taking care of the customer Joyce "gets it." Thank you for having someone like Joyce on your staff. Hopefully, she gets a nice Christmas Bonus or something for being so good at her job.

Reneisha was great awesome customer service thanks

Reneisha was the bomb...very kind and polite...loved the customer service! !

Keisha and Joyce was so helpful they made my experience great 5 star service. Thanks ladies

David and Keisha were GREAT in my Tony the tiger voice!!!

Reneisha and Tiffany were great. They took my payment promptly and showed great customer service.

Reneisha and Tiffany are such informative and amazing people. So glad I came to Public Storage!

Customer service is great! Joyce and Keisha made sure I was taking care of. Thanks ladies

Joyce was very helpful and knowledgeable about the units and the products. Very professional and courteous.

Nice property clean and friendly staff

Reneisha was great the customer service was awesome. the facility was clean I will recommend this public storage to everyone. thanks

I had two lovely ladies to assist me with a storage unit!! Joyce an Reneisha. They helped with everything i needed i really didnt need to answer any questions they handled everything! I will be back again!!

William was an awesome guy. I was frustrated when I went in and he made me laugh and forget it all. He also explained that the price I was told isn't the price I was told on phone and why so. Which should be fixed. I give you guys all 5 stars for customer service and convience. 👍👍

Reneisha showed great customer service today. She was nice and got me in and out the office. The facilty is free of trash which is a plus.. I really enjoyed the experience. Thanks

My experience with this public storage was awesome. I was helped by both managers Reneisha and Keisha. They showed me great customer service and the property was well kept. THANKS GUYS

The property in itself is fine. What made my experience GREAT was the young lady that help me Keisha. She was polite personable and accommodating. She is the personification of what customer service should be.

Will is a cool guy

Joyce did our lease and she was quick, we got great service. Thanks Joyce

came in to make a payment and Joyce and Will gave me 5 star service! Awesome attitudes

Ms. Gloria was so helpful in helping to find the right key for my lock. The patient that she gave me was just awsome! She was very polite, courtesy and very professional. Thank you Gloria for your help! You GO Girl!

Very professional and helpful. Joyce was great and answered all my questions. I also happened to be there while an irate customer was giving her a hard time but she maintained a positive attitude and handled everything with professionalism. Awesome experience!

I have been enjoying Reneisha since she started working at this location. She is always quick to solve my issues and I have never once came in and not seen her in a happy mood ready to do anything she can for her customers.

Went to this public storage and received great customer service from Reneisha. The facility was clean and I enjoyed the process.

JOYCE WAS AN ABSOLUTE PLEASURE! SHE WAS VERY KNOWLEDGEABLE OF ALL MY CONCERNS AND QUESTIONS. SHE IS A PEOPLE PERSON AND EXTREMEL CUSTOMER SERVICE ORIENTED!!!!

Great experience.

I came in looking for a unit but i needed one closer to home. Tierria found me a unit closer right off of Wilkinson at a great rate! Great location.

Tierra rocks! She was very helpful and has great customer service. The property is nice and clean. Will recommend to others.

Terra is a very wonderful and warm person. Very knowledgeable and helpful. Excellent service.

Really nice updates since PS took over

Where r you give me five star service today she's very helpful if I had my way out to take her home thank you

Judy and gloria Rock s

I'm here with Gloria she gave awesome great detailed customer service. she answered all my questions accurately and to the best knowledge she knew. Very nice and professional people here and would to come back at this specific location if I ever needed to rent again. Latoya Y.

In public storage with gloria I enjoy her visit. She showed me around alot. Yay I have a clean storage!! Thanks gloria!

Tanna is what Great Customer Service is all about! Thank You Tanna

Gloria gave me great customer service I recommend this property

Ms.Gloria was very pleasant and Gave us great Customer Service Yesterday

great service and extremely knowledgeable

Went into public storage on north tryon, to rent a room, I was assisted by a beautiful young lady name Judy, she was very,very helpful and knowledgeable, I would recommend this place to others, she was awesome.

Great customer service from Judy. Thank you. Very professional.

Tanna, excellant service, professional, very informative. I would recommend. anyone to her at anytime

Gloria always is a pleasure to work with!!

Gloria and Judy gave me great 5 star service with a smile

Gloria and latricia are wonderful people and helped me protect my tvs while in storage by the great discounts at the property would recommend this location to everyone thank you so much ladies

I felt extremely welcomed by Gloria,and Shaquaya did everything possible to make the transition run smoothly.My brother even made her blush a little. Overall the ladies are a great customer service friendly team!

Angelica was very nice and attentive to all my needs. Now I'm moving out and Angelica was very pleasant to have stored with... what a wonderful employee

I had a great experience at this public storage i will be renting one. the property was showed to me by Gloria she was very friendly and had great customer service

Angelica was an awesome customer service agent today! Insurance was a surprise since the call center didn't mention it but my experience in the store was the best! Thanks!

Latricia and Deja are the best at customer service in my experience. They were so helpful and were knowledgable and able to provide answers to all my questions and needs. I will definitely be back because of them. Love the new office setup.

Had great experience with the wonderful ladies here, they tried to keep my baby though lol but it was a wonderful and great experience for my first time very professional

Was here just inquiring about a space Angelica gave me great customer service the facility was very neat and clean.

Shaquaya and Angelica gave 5star service

My fiance and I was in this location today looking for a storage unit. Angelica was very knowledgeable about the spaces that we were asking about. I would recommend this facility to anybody that's in need of a unit.

Got a storage unit angelica was nice and service was great

Great!

Judy was very helpful which made it easy for me. She explained in detail about the storage process . She was very friendly and always had a smile on her face. I will always use Public Storage and will recommend them to family and friends. Pamela Mahatha

Gloria was great. This was my first time and it was the best very good customer service

This is my second time doing business with Public Storage. I love them because of the wide variety of locations and the great customer service. I was assisted by Angelica at this location. Not only did she ensure all of my needs were met and that I understood everything, but she was very personable and made me feel as though my business was appreciated. Ms. Wade

I had a good experience here, Kevin took his time when was fed up with the entire moving. Good price when I only need for a month

I was nervous about the whole situation. Moving and storage is hard work. The agents were friendly, professional, knowledgeable,and helpful both Angelica and Gloria made the experience a positive one. I would recommend them to anyone looking to use a storage facility.

Kevin and Gloria were absoultely fantastic to work with. They found me exactly what I needed. I will be recommending this Public Storage location to friends and family.