Public Storage Self-Storage Units at 10209 Mount Holly Rd, Charlotte, NC

Wow where do I start I’m a newcomer to North Carolina and Brittany was awesome (as well as her team) from start to finish. She was very pleasant and informative as well as professional. Brittany continue to do your thing girl and Thanks for everything. I feel very comfortable leaving my things in your facility. Just for notation because I have read the previous comments my overhead is opened and damaged I reported to Brittany just because someone can get in without tampering with the lock she also made note of it.

Worst storage unit on the face of the earth the app sucks the gates and elevators are slow from the customer service number to the management down to the people that work the desk are trash my account is paid in full I have my personal lock on the unit I have 2 days to get my stuff out and they put a overlock on my unit Terrible experience 20 out of 10 would never do again

Brittany was great. She made the whole thing easier than i thought.

Good Morning, this is my first time using a storage facility and I couldnt be more please with the level of customer service that was provided by. Brittany and Sheliah. The smile and the politeness of this team is surely appreciated! If your are near the Mt. Holy location and need a storage please come experience real people with great customer service skills! Quite refreshing.

Excellent customer service with a smile. If I had to recommend a storage facility to anyone in the area I will send them here. Thank you Brittany for helping me secure a storage unit within a reasonable price. 1month free promotion!!

Don't do business at this location. They give out your info and just let anybody into your personal storage without notifying you. My personal property was stolen out of my storage space and one of the employees at this location helped them do it. Been trying to speak to someone from corporate since August and NO ONE will return my calls. The only person that has tried to help me fix the situation is Brittany, the property manager at this location and I appreciate her for that. The sad part is that I even had insurance on my storage unit and it was denied because they said the lock/storage unit didn't look tampered with. It didn't look tampered with because one of the public storage employees had my lock cut off and put a different lock on there after they let the person that stole my stuff access it. I hope someone from Public Storage corporate office will read this because I will be filing a lawsuit.

I've used Public Storage s several times in the past. They always provided excellent service.

It was clean and dsk people were helpful

Very friendly and clean facility! Would recommend it to anyone! Kim was very helpful!

The facility itself is very nice. The company is tricky. They advertise a competitive rate for their unit then tack on a mandatory 15.00 dollar insurance fee. So your basically paying for their insurance coverages. The rent has increased almost 100.00 dollars in 2 years. I started at 78 + the 15 at 92.00 a month. I now pay a total of 178.00 a month.

I just want to give a shout out to Tiffany who helped me ( a 68 year old woman), rent a storage space. I called and called and asked so many questions and she was so kind and thoughtful, plus very patient with me. It was my first time to store anything. She made it so much easier. Thank you, thank you Tiffany, I am so grateful for your thoughtfulness and patience. Blessings ❣

Easy access to my storage unit. Nice and clean and very excited for this experience.

Extremely well kept and easy to navigate. Jen helped us when we first arrived and was very friendly!

This property is always super clean. Never any trash anywhere

I had a very pleasant and enjoyable experience with Jen...she's very helpful and informative 👍 and I also had an issue where I was expecting a refund and she was able to help with that.thank you Jen for your hard work

Great location and helpful staff!

Four months after moving my stuff in, they increased my rent by 31% without notice. DO NOT DO BUSINESS HERE. Update: In 19 months, they have now increased my rent 71%.

Thank you Jennifer for the wonderful customer service. You really made my evening ☺️

Lauren The property manager there is awesome he is always working and keeping the property clean and always goes above and beyond to help her customers out I would 100% recommend ability to all of my friends and family

My experience at this establishment was outstanding thanks to the phenomenal management.. Lauren was the lovely young lady who helped meet my needs- I will definitely recommend her to all my family and friends!

Tiffanie was very professional. She explained everything clearly and made my transaction quick and timely. She was nice and had a very pleasant attitude. I'm recommending my friends to this storage for sure.

Disappointed how much and how quickly my monthly payments were raised being a senior on a fixed income.

I would like to give big kudos to Lauren the property manager and her staff at this location. My husband and I started renting a indoor storage unit before we sold our house, and right near our move out date, we needed to rent a last minute second unit, and with the help of staff, we were able to store additional stuff, and when it came time to clear out the space, the process was easy peasy. I would highly recommend this location to any of our family and friends, that need a place to secure and store their belongings temporarily or long term!!

Always clean and nice staff

Lauren the property manager here provides excellent service I would highly recommend this facility

Lauren and staff was very helpful.

Lauren the property manager at this facility is amazing! She goes above and beyond to help her customers and to keep the property in excellent condition! I would definitely recommend this public storage!

Lauren is a lifesaver she went above and beyond for my family and me. I really appreciate her kindness and patience with us. I would definitely recommend this facility to anyone who is looking for a place to store there items. Thank you Lauren!!!!!!

Tiffany is very helpful. I was extremely pleased with the service.

Great place of business! Tiffanie especially is really awesome and she made my experience great. I would definitely use this facility again!

Went to get storage while moving, Lauren was very helpful, knowledgeable, and all around good spirited. I liked how clean the building was and I would recommend storing here!

Tiffanie and Lauren are Wonderful. They made this experience hassle free and even enjoyable. Thank you for making my Day Ladies!!

Great experience with Tiffany securing my rental space. Very professional and attentive to the customers needs. Glad I decided on this location. Very clean and well maintained.

Great rates, very Clean and well maintained facility.

Lauren was very helpful. She helped me transfer my reservation without any hassle! The facility was also very clean and neat.

Great location! Clean bathrooms and secure units. I love their climate controlled facilities. Today I went in to change my unit to a larger unit and I met Lauren and she was extremely helpful! Best staff member I’ve come across! Five star service! She made the transition to a larger unit quick and seamless and even helped me with the lock.

Just recently visited this property with my grandmother. Lauren the Property Manager at this facility is amazing! Very sweet and knowledgeable! 100% recommend this business for all your storage needs.

We have been doing business with the Mount Holly Rd location for almost a year now. Just recently we had the pleasure of working with Lauren. When I say VERY well versed on her job, informative and helpful beyond measure is an understatement. I know no other way to show appreciation but to give a review in her honor. People are quick to complain but slow to compliment. The facility itself is nice, clean and very secure and having a great staffing individual such as her is an asset to the company. I see her going places within the company if that is her desire. I hope her area / district manager is aware and supportive of her skillset. 👏#Bravo

Great company but make sure to keep an eye on your things in storage.

Great customer service.

Lauren is great!

Very clean.

Lauren is great, she was very helpful! I’d highly recommend this location.

Very professional staff. Lauren was a delight to work with. The property is very clean. My storage unit was clean and Lauren showed me everything I needed to know. If I had any questions she helped me and made me feel comfortable. Will be coming back!

All of the kind, helpful customer service stops as soon as you sign that contract! DON'T DO IT!! They went through my stuff, and they're denying it, even though I have proof. Specifically prohibited by my contract. Infuriating on so many levels. They raised my rent by 20% without telling me FIVE MONTHS AGO. I asked them every month why my bill was so high, and they said "I don't know". I told them I wasn't paying the extra money because it wasn't in my contract, and they couldn't even tell me why it was owed. Now they claim they sent a letter to my old house (instead of emailing me, like every other time they've ever contacted me), and I need to pay that extra rent for the last few months or they'll sell my stuff. They train their employees really well to get you in the door. It doesn't seem like there is any training at all after that except bill collection. "I don't know" with no follow up is never the answer in customer service. They couldn't even tell me who did know.

Angela is so great she help me with my storage and how to upgrade on a bigger storage I really Appreciate her she help me out a lot ☺️☺️☺️

Thank you for kind service Angela & Jason! Yaw are awesome!

The customer service at this location is EXCELLENT!!!! They took their time to show me available spaces and are very knowledgeable about their facility. I feel as though my storage is in great hands and highly recommend this location.

Angela provided great service at this location. Thank you!

Absolutely horrible customer service. You cant get intouch with anyone there. I also closed my unit ledt the door clearly open after not being able to get in touch with them. Now they sendin my info to a debit collector for a month of storage i never used

Jason provided wonderful customer service. Was knowledgable about products and made the experience easy.

Jason was very helpful and knew what he was talking about.

Great professional service. Angela was very kind and attentive with assisting me. Highly reIcommend!

My experience with public storage was amazing. It started with a very knowledgeable phone representative, who hooked me up with a great deal. After arriving at the facility, I was greeted by an outstanding employee named Angela. She went out of her way to help me out, was very knowledgeable, and provided excellent customer service. This place did everything it was supposed to do!

I had the pleasure of meeting Ms. Angela at this location. She was very helpful,,courteous and professional .

Angela provided me with great customer service. I would highly recommend choosing them for storage

Jason was very nice and very informative when i stopped in to look at storage units. When i decide to rent a storage unit i will definitely come to this location to do so.

Taylor was very knowledgeable and gave great customer service. She was very attentive to my needs & provided the right information for me to make a good decision on the appropriate unit size. She explained all the security features they have onsite, which was a big plus for me.

MS Angela helped out in the greatest way in my time of need I cant recommend her enough for her great customer service , will always rent here , as she has brought me the Christmas cheer I needed while helping me in my moment of need with a little kind gesture or tape and scissors I needed to wrap the last minute gifts

The people are really nice people they will help you if you need help and the place is also always clean if you ever need help the two best people is the lady that’s always there and Jason the man.

I've been there 4 years and EVERY year they go up on the rent...... JUST AN UPDATE, MY RENT IS NOW $345.00 a MONTH !!!! DURING THIS PANDEMIC, IT SEEMS THEY COULD GO DOWN UNTIL IT'S OVER I guess it's all about MONEY !!!;

Easy to get to units

They are very reasonable and the service is great.

Customer service here is great, and everyone Is very friendly.

The property was very clean and well organized. Jason was very helpful with getting me the right unit for my needs. Definitely recommend this place!!!

very clean I'm on the inside & it is climate controlled to the point it got a lil chilly

Update: don't bother making online reservations. They don't honor them. You're better off checking availability them going immediately in person. I made an online reservation. They called me to walk me through it. I made an appt due to COVID. They don't hold the unit. So then they wouldn't honor the price for a different one. They wanted to offer another one for $50 more.

Great customer service, very neat and clean. Everything was explained well.

Jason was great helping me with my needs!

Great location. Clean indoor and outdoor units. Rates are cheaper, if you puchase online.

April and Jason made my transfer seamless. They were very helpful and kind. That is why I love doing business at this location. Overall great experience.

Came in to get a storage and Jason was awesome and helped me with my storage and offered a cover for my couch

Very clean and nice facility They were very helpful I called 20 times and they were very patient with me and made the arrangements I needed I would highly recommend

April was very helpful

Convenient

Excellent service. April was very helpful and eager to go out of her way to get me the information I needed on units for work.

April knows her stuff very friendly

Rented a space in less than 20 minutes on the fly when my house 🏡 is closing in less than 3 days!! If

Great service and prices Lucy Marie was really helpful!

April Did amazing setting it up for me highly recommend

April made this process so easy. We had never rented a storage unit before, and she was able to walk us through the process. Super nice and patient with customers.

Lucy Marie was so wonderful and walked me through the process. She made sure I had the right size for my needs. This place is really secure and the cleanest place! I also really appreciate having bathrooms in the building that is further back! Thank you ladies for your help and for making this process so nice!!!

April provided GREAT customer service and helped me with my getting a storage. I recommend this location.

Friendly

Lucy was very knowledgeable and helped so much making my cross country transition so much easier. Very clean property and made me safe to leave my stuff there as I have to move into an apartment until I can find a house I would recommend this place to anyone especially if they are speaking with Lucy

Taylor was very helpful and kind when signing up for a storage unit. Very professional. Glad I chose this location to store belongings.

The people there r nice and will help u get what u need

Everyone that I have talked to at this property was nice as can be. They answered all my questions that I had. I would recommend going to them for your storage needs.

The staff here is great! April, Jason, and the whole crew do an excellent job of providing you with the help and information you need to make your storage experience the most convenient and stress free experience. Keep up the good work.

April was awesome! I called to get prices on units and she was above and beyond her job to help us! Would recommend her for helping me next time!

Great people

This storage rental is horrible. I first was stuck on top floor do to elevator being not working. Freak myself and 12yearold daughter completely out.They moved me down stair ,Today I'm stuck outside;the storge gate ,The Gate now say off line .Called customer service they said they'll try to get in to touch with district manger.This is my business were losing money every time this place malfunctioned. The customer inside are very nice everyone. But the NEW FACILITY IS HORRIBLE!!!!

Public Storage has thousands of stink bugs in their storage units. Their manager admits they have a roach problem as well. Hundreds of stink bugs were in my unit. They were everywhere. None of Public Storage staff including the district manager are helpful and I got stuck with a 400.00 dollar extermination bill. Stay away from Public Storage if you dont want an infestation in your home.

I had a very pleasant experience. The unit was clean and convenient to get to. Pricing was great! April and Kody were a joy to work with.

April us super sweet and nice. She was very helpful during my transactions. Thank you

Brent was informative, knowledgeable and quick to answer questions. Honestly did not know what to expect as but he made renting a storage unit easy. 10/16/2019 April was amazing! We switched our current unit to a larger unit and instead thought to just get 2 units. She saved us money by recommending just a big 10 X 20 unit and it was way cheaper! Its amazing when people go above and beyond to save us money! Thank you April! Your service and straightforwardness and transparency with Public Storage is excellent! If there us ever a unit that you are thinking about needing, don't hesitate to choose this place!

My experience didn’t start off the best when I found out the unit I reserved wasn’t available, however April was able to turn it all around. She did everything she could to help me find another unit that more than exceeded my needs. She was extremely pleasant and just helpful over all. She took the time to walk me over to the unit to make sure I had no issues locating it and answered all of my questions. If it had not been for her I may have gone somewhere else. Thanks again!

All the staff especially April were very knowledgeable about how much space I would need. She was patient and kind. Not knowing what size unit that I would need when I arrived, I felt confident after talking with April which unit I would need. This is the type of customer service most businesses lack friendly kind and caring. thank you again for a wonderful experience.

The Staff, April, Taylor & Jason have been very helpful with information and suggestions when renting a unit from them. They were willing to answer any questions that we had and gave helpful suggestions on how the process worked when making a reservation. We were shown our unit and it was a very clean facility. Friendly informative Staff to work with.

Taylor is awesome! She explained everything and made it a very quick and easy process to get the lease and paper work done.

The company should be proud to have an employee such as April. She is kind, courteous and attentive to the customers needs. She goes beyond the call of duty to ensure everything needed by the customer is in place. In short, having come in from out of town (Baltimore), she treats you like family. If you are reading this review, just stop in and say hi to her. You will be the “Darling” of the day. That southern hospitality is real here. I almost think she would have cooked dinner if I stayed longer :).

Mold on everything.

Taylor was so pleasant and helpful in renting a space. The new climate control building is affordable, cool and convenient. The location is really secure as well.

Clean, friendly people and easy access.

Very nice welcome from April very knowledgeable

Larissa was amazing. This was my 1st time getting a storage facility and she helped me through my process. I would definitely use this facility and ask for Larissa. Great personality!

Larissa was lovely, thorough, personable, and easy to work with. Very clean facility with easy access as well.

Larissa was great to work with to get my storage unit set up. Very clean facility with restrooms, carts to use, and a good value for the space I rented. It will be easier to exit when the security code box is moved to a more convenient location.

Larissa is so awesome!!! She definitely made this process so much easier for me! Extremely friendly and HONEST! So glad I rented from here. It’s very clean and easily accessible:)

Awesome service by Shauni M ! She is the bests , do recommend this location !

Larissa was super nice and outgoing . warm environment .

These ladies have it going on! Great experience.

April and Larissa were very nice and kind. The ladies were very helpful in explaining thw correct size unit a customer could use for their storage.

Professional staff and courteous

Great service! love the workers

I came in to look at a unit and the manager on duty April was very friendly! She explained everything to me that the call center didn't explain. I would tell everyone to come rent there

Larissa was absolutely Amazing and very helpful she was so pleasant and Happy with employees like her anybody would want to come rent from this location!

Larissa and April were very friendly and helpful. It was a pleasure dealing with them. Very professional and great rates.

The ladies at the front desk (Larissa, Letty)were extremely friendly and helpful. I wish the website where we reserved the unit had notified us of the additional fees. We didn’t know until we were there that there was a security deposit and we had to buy the lock from them.

Great customer service

I went to look at a storage unit. And the representative April was very nice and helpful. She explained the different size units and showed me a nice sized unit. Which I decided to rent for my storage needs. And my unit is climate controlled.

Ladies were great!

I have been working with this property for a few months and could't be happier. Brent is the best!

Very clean and accessible. Staff extremely helpful

Shauni was very helpful. Love the half price sale on the climate controlled storage they provide.

Brent was super professional and thorough. Would definitely do business with them again. Made me feel respected and valued as a customer.

Brent was super courteous and knowledgeable! 5-star experience each time I go into the store. The unit itself could use some TLC on the gutters but it's not bad enough to knock down a star! They are building more units at this site right now as well!

Brent was very friendly. Made the process easy and fast!

Brent was amazing. Answered all questions and showed me all my options. Gave 4 stars only because not all available units show online so was not able to reserve the one I wanted to get the online rate.

How can I make a payment

Very clean and well maintained property. Brent was super helpful and was happy to answer all my questions. He was awesome. So glad they had a unit available for us !

Tiahna was a very nice person. She took care if showing me the storage and made sure I got the online discount

Brent is great

Great location friendly service

This is the most unprofessionally staffed Public Storage facility in this area! Save yourself the trouble and go elsewhere!

I absolutely loved my experience with Maria Blaney she made me comfortable and painless picking out my storage. She is a great asset to the public storage family 🥰🥰🥰

Brent was very helpful & very specific with what we needed to do, he also has very good hospitality & im happy i could meet him , also I like his flannel .

Friendly knowledgeable staff. Brent got us set up quickly. Clean facilities. Competitively price. I've used them a few times for different moving/transition endevors.

good quality and room

I reserved my storage unit and checked in online. So the process to get into my unit was quick and painless. Brent did a great job continuing the final check in. He also showed us to our unit. Ensuring we saw it and could use the lock appropriately. The only part I didn't like was that they required monthly insurance. I must have overlooked that on the website. So, the monthly amount cost I thought I would pay is unexpectedly higher.

I call into the store inqurin about a space Maria was very helpful and answered all the questions I asked and was very knowledgeable and she is a very nice young lady

Maria was very helpful. And made sure I understood their policies and packages. She’s best

Jason was very helpful

Reid was extremely helpful today when I was picking out a storage unit! Thank you guys for everything!

Happy with my storage place. Professional, clean. Good stuff!

Clean place. Good staff, always helpful!

I stopped by the Public Storage in Mount Holly and Jason was most helpful in assisting me. Jason had a professional demeanor, and he showed me items that I need to protect my furniture and bedding with that I never would have even thought of! Kudos to Jason! I highly recommend this place for storage, as the building is clean and the employees are friendly and helpful!

Just relocated from WNC I had a 930 appointment but couldn't make it, I forgot to call them. It wasn't a problem Courtney greeted me with a smile, and took great care of me even though I was late. She took her time explained everything in detail including there new lock policy. Yes at this facility you have to buy there lock. $20. Facility was clean and modern and sits off by itself so it seems secure. Thank you again Courtney for you outstanding customer service!

Tanita done a great job

Amazing facility. Jason provided fantastic customer service and I definitely recommend. Thanks, again!

courtney was very helpful and and very pleasant to talk to

I’m very happy with this place. Brent was very helpful. I've used other storage facilities before where the customer service has been weak. Doesn't seem to be the case here!

Too pricey

Awesome experience. Great and helpful property manager

Great customer SERV. friendly

We leased outside storage for a trailer. Less than two months into our contract, our trailer was broken into. Manager was rude and unhelpful - like, “Sorry. Call your insurance company.” Against my better judgment, we stayed on with them because we were paid up for the year. Came to get our trailer two months later and they have a bunch of construction going on and our trailer was inaccessible. No one notified us at all! So done with this dump.

My stuff is snug has a bug on a rug

Door was locked during normal posted business hours. Called to get price on a unit for my company and when I wouldn't agree to hold a unit that was over twice as much as other quotes I was hung up on. Worst service ever!!!!!!!!

Super friendly staff. Great service. Best storage experience ever.

Excellent customer service! Truly appreciate excellent service from Jason!

I received the best customer service from Ashley! She was very knowledgeable and answered all of my questions. She was awesome!

Thank You Ashley on selling those items to me on yesterday, you say you just started but you cant tell. JOB WELL DONE

Monique was very accommodating. She helped direct me to a facility closer to where I needed to be and even reserved it for me. Customer service at your finest. ToniAnne

The associate was very nice and helpful the facility looks very clean

Came in to price shop against my current location. Alex was very helpful.

Alex was very friendly, professional and was willing to assist in all matters. She was outstanding!!

Awesome experience here! I had been randomly purchasing boxes for my move and Jason really helpedme to figure out what my real needs were and ended up helping me save money in the process! Thank you!

The employers are very helpful and courteous. They helped me pick out the right sized boxes I needed to move. Clean facility and Great experience

Came to store monique dalton sis a great job good worker thanks. Visited the same location to exist out, and monique dalton was there again. She is amazing at what she do. She got me in and out. Anytime I need a storage again I will be visiting this location or recommending it.

Monique did awesome! Loved her attitude!

Monique was fantastic and explained all details. Great personality!!!!

Everything was straight forward and easy to set up. Great service!

I spoke with Nathanl at the Mt Holly Rd location. He was very informative and clear about rates and product options that are available. I was able to choose the right unit for my needs. He was courteous and knowledgeable. I would continue to use this company.

Nate was very courteous and knowledgeable about the rates. His customer service was impeccable. I recommend this location and Nate. He even took the time to make sure the locked worked and the space was enough. He’s very personable and friendly. They have the right person at the Mt. Holly location. Very impressed!!

I called because I was thinking about moving to NC and I wanted to know about their rates & specials and Nathanl gave me very good insight toward this upcoming move due to job relocation.

UPDATED REVIEW>>>>Public storage is a very poor excuse for a storage facility. Customer service is very rude. The facility is filthy and nasty. No trash cans available indoors or outdoors. You will be lucky if anyone is in the office when you need them. There are much better options for storage in the area. 3/27/18....The nice young lady "Monique" was very nice and helpful during my visit on Tuesday 3/27/18. Public Storage needs more people like Monique working for them. Public Storage still has issues that need to be corrected.

Called to inquire about a 10x20 to store a vehicle.I felt very secure about this space from speaking with the gentleman.very nice and informative.

Stopped in to place and Kody was very helpful. Looks like a nice place

Great experience. Thanks Monica and Jason!

Very clean place for storage! Jason was very friendly and he even took the time to show me what I need to protect my bed and furniture while in storage! I highly recommend the Public Storage on Mt. Holly Rd if you are looking for a clean, secure place to store your items!

Excellent customer service. Phyllis was helpful, polite, and very knowledgeable. She answered any questions I had and made sure that I had everything I needed to make my transition smooth.

Phyllis was a great worker who helped me out with any questions that I had, and overall made the experience great.

Phyllis was absolutely wonderful!! Helped me above and beyond, looking into other locations when the computer system was a little special with my reservation here. So happy to have gotten a unit at this location. Looking forward to moving my things into this nice and clean facility.

Staff is extremely helpful

Phyllis was very friendly and helpful

MONIQUE WAS AWESOME... THANK U SO MUCH

JASON WAS VERY POLITE, KIND AND ANSWERED ALL MY QUESTIONS!!!

Beautiful facility. Wonderful staff

Came to the store Monique gave great customer service thank you

Monique did a great job and provided excellent service!!!

Monique provided 5star service thank you Monique

Monique was very friendly, answered my questions and was easy to work with.

Monique is a great worker she was a big help for me and my wife she went above and beyond making sure we fit in the right size and great price excellent service from Monique dalton

I'm giving this 5star for Monique Dalton she helped me so much I already got a unit with Ms Phyllis Raposa I told her everything I was putting in storage and she gave me a size that don't fit she never showed me the space also she wasn't a great help she also talk about how she's trying to get Monique fired saying how's she not a great worker but Monique did a way better job then her and thats why I'm leaving a 5star for Monique Dalton she helped me save money thanks to her

Monique was very nice,friendly & helpful. She showed me my storage area explained everything to me she made me feel very comfortable about the choice I made. I would tell anybody to come to this storage & talk to Monique. She makes you feel like family & makes sure you get the best deal. I love that they have a locked gate so that nobody can get in unless you have a code that also made me feel safe about my belongs being placed there. Thank you so much Monique.

Friendly, helpful and clean.

Great establishment easy to work with and monique at the front desk was very informative and explained paperwork to me thoroughly I would definitely recommend for others to rent here

Awesome easy experience !

Came to the location. Monique was great love the service

Awesome storage and also awesome employees.

Phyllis was such a pleasure and very helpful to me.

Monique is a great worker very helpful

Phylliss is the nicest and most helpful Public Storage employee I have ever had the pleasure of dealing with. I have been at this facility for over 3.5 years and she is by far the best! Thank you!

Phillis was very helpful!

Phyllis was very helpful and pleasent

Phyllis made me feel special .would reccomend this store highly

I always get great service when I come to move my belongings in and out of my unit. The facility is clean and very secure and the front desk clerk Monique is very funny. I can always count on her for a good laugh.

I came up to the mt holly location ( 25910)employee Monique Dalton , has wonderful customer service overall enjoyed my visit

Love this place. Very convenient, and clean. Phyllis was very helpful getting us set up with a unit. She was very personable and did a great job!!! I highly recommend this facility for your storage needs

The service was wonderful. Phyllis was extremely helpful.

Phillis is always so helpful great location

Monique Dalton did a great job great worker y'all have

Monique Dalton did a great job

Super clean, reasonable rates

The service at this facility is non existent. Offices are closed and unnatended during business hours. Signs on the door saying "we'll be back." Manager never returns calls or voicemails. Tonight I drove an hour one way to drop off a truckload of belongings and my access code wouldn't open the gate during approved hours. Called customer service and they confirmed my code and attempted to reset the key pad. It didn't work. They reached out to the regional manager with no response leaving me to drive an hour back with a full truckload. The last time I was here there were abandoned puppies in the climate controlled building where my unit is located. Before that the office was closed and locked in the middle of the day for five hours. Thank you for choosing Public Storage. Save your money and store your belongings elsewhere.

Phyllis did very well helping me with everything I needed.

She was very helpful and friendly.

I went in to inquire about renting a storage space. Although they didn't have the size that I needed the girl that helped me was really friendly. I would go back to them in the future.

Unit wasn't ready when I paid for it. It still had to be cleaned. Went 5 days later to cancel since I realized I wouldn't need it. They said it wasn't mine anymore since I hadn't locked it yet and if have to speak with a manager to request a refund, OF A UNIT I NEVER OCCUPIED. Multiple calls to corporate and the facility manager with not even a call back. At least have the decency to call me back after I leave 3 msgs. DON'T RENT HERE.

David and tiffany were awesome they were very entertaining and the property was nice, clean, and quiet I would definitely recommend public storage.

Easy, pleasant, clean as a whistle. The staff are cheerful and professional. David was especially helpful when we moved in. Highly recommended.

Came in to get some supplies young man was super helpful. He stopped what he was doing came to help me and helped carry them to my care a very respectable young man. I would highly recommend public storage

The property is well up kept and the staff are even better I had the pleasure of working with david today and he is the perfect gentleman he showed excellent customer service he was very polite and even held the door for me. Who do I need to speak to to get him a raise he always goes above and beyond

Wonderful customer service Jennifer is awesome!!!!!!! GO THERE NO WHERE ELSE!!!

My sales person was jennifer and she was great. I made a reservation online and she called me to make sure all my needs were met. The storage unit is very clean. I have no complaints. Im a public storage customer for life.

Jennifer is always cheerful and helpful whenever I need assistance or making a payment. She has a good spirit.

My total experience was phenomenal jennifer and david we're very nice and helpful and went out their way to help both very caring and courteous people I would definitely recommend

Jennifer was awesome helping me move to a larger unit. She was polite, courteous and gave service with a smile.

She was very helpful

Jennifer was awesome. Such a positive attitude and great customer service.

Jennifer was awesome today!!!

Jennifer was awesome!

Came in to rent and Jennifer was awesome!!! Thanks so much.

Jennifer is awesome , very friendly every time I come to this location to make a payment.

Jennifer was awesome! Very knowledgeable about the prices in explaining the size of the unit to me. Awesome personality, very friendly she made me feel like Public Storage appreciates my business. Thank you for have such a wonderful staff!

So very helpful, she helped me and my kids open our lock. She also was very helpful with helping me apply for employment within Public Storage, looking forward to interviewing😊😜😀

Jennifer was super super helpful and friendly! The storage facilities were very clean, and I had no issues with anything while I had my belongings here. Definitely recommend this Public Storage location.

Jennifer was Amazing from the moment I entered the store. She went over all the promtions and gave me a tour of every unit and help me to find the perfect unit for my needs. Thank you Jennifer

Jennifer was a great help today. She explain everything about public storage work & the history of the company. Thanks Jennifer

Jennifer was extremely helpful & very nice.

Jennifer is always professional when i visit the property. Thanks

Jennifer was AWESOME...she helped me and my daughter with all our needs today. Thanks Jen keep up the good work. 😊😊😊😊

Jennifer is super friendly and really helpful!

Jennifer was GREAT. Have a Happy New Year

Jennifer was great thank u

Jennifer was very helpful and thorough. She explained everything in detail and took the time to answer my questions .

The front desk clerk Jennifer was very informative and personable we gave her a rough description of the items we needed to have housed and she allowed us options that would best work for us, and our budget. Overall a great experience and i would recommend anyone in the area come to this location it was very clean and secure.

Jennifer was great today with her customer service today.th

I just want to say every time I come to pay my bill. Jennifer the property manger is always very helpful. She ask how my unit is working out and if there us anything else she can help me with? Thank you Jennifer because there is not many people that do that.

over priced for the small space i got but it was closed to the door .... but the best thing from this rental was the helpful customer service lady Jennifer very-helpful

Great service...Jennifer was wonderful

new to the area and was shopping around. Jennifer was very helpful and eager to assist. Price is competitive, location is convenient for me but what really sold me was the security features. Very clean facility, well maintained, extremely pleased with everything!!

Just stopped by to get my storage now time for me to move thanks Jennifer you are the best!!!

I came into the office on this rainy day and Jennifer was AWSOME! Jenn knew all the information about the facility and gave me all the necessary information to make my stay the best possible. THANKS JENNIFER YOU ROCK.

Looking to store my personal belongings while moving and staff named Jennifer was very helpful w all my questions. Very professional. Would recommend to any of my friends and colleagues if they ever needed storage needs.

I went to Public storage today to make a payment on my account and came across property manager Jennifer, she has the best customer service I've seen in quite some time very & helpful very pleasant. Thank you Jennifer

We went to get a storage unit and while there, we ran into quite a problem on our end. Jennifer notice that we were having some kind of difficulty and spoke to us about it. By the time we left, our problem was SOLVED!!!!!! WOW! Thank you so much Jennifer! We could not have done it without you. Moving is stressful enough without any extra problems thank you for helping us. You made our day!

I visited this location today because I will be relocating to Charlotte in the future. I was greeted by Jennifer, she took me on a tour of the property which was very clean. Awesome customer service Jennifer, thanks. I will be back in the future.

Jennifer and tiffany were very nice and funny

Hannah at public storage IS THE BEST. If you need a unit, Call her. shes very friendly, kind & willing to help you.

Went in to this location to get information about a unit. I've never had the need for a storage unit until now and Hannah was very helpful and professional in helping know what was best. I will most definitely be back to reserve a unit soon!

I had a good experience at this location very nice young lady. Hannah was very professional and gave me the unit I needed. Thanks

David was awesome very helpful.....

I went in to look for a storage unit and was assisted by a young lady named Hannah. she was very sweet and helpful. great customer service! would definitely recommend this location

I stopped by today and dealt with Hannah. What a polite professional young Lady. Though thee was not a unit that would fit my needs I will definitely be back and tell my friends. Thank you Hannah and Public Storage

ever since public storage took over this facility it has slowly deteriorated, it used to be nicely kept up and clean but it's now dingy things are broke and nothing seems to happen about it, I have an inside unit and the lights have been out for the past 3 months with people telling me it will be fixed! Even the most inexperienced electrician would be able to fix this by now! I repeat DO NOT put your items here! All they are there for is your money they do not care one bit about your experience or doing the right thing to make you feel more at ease as the consumer

Tiffany was very helpful with everything. She provided all the information that I needed in order for my moving to be stress free. I am most positive that I will choose public storage more often when moving. Its the best way to go in my opinion.

Excellent. Polite and helpful staff. Keisha called to make the person in our spot would be moving it the same day.

Hannah has been extremely helpful through this whole moving process. Thanks for being so patient with me and my husband.

Hannah was very helpful and her customer service is outstanding! I recommend this storage facility, everything about this store is great

Jennifer was great! Would come here again.

Hannah was a great help to me! she just made my life easier. she deserves a raise. she went far and beyond her duties to satisfy me she is a blessing.

I pay my bill there, I rent at another location, Jennifer was very nice to me, very nice helpful. I will pay my bill here from now on thanks Jennifer.

I always go this to public storage to make a payment on my unit.. Reneisha is always showing great customer service.

My experience at Public Storage has always been great. Living less than a few miles away from this location I often frequent my storage unit. Where Reneisha greets me and attends my storage needs with astute professionalism and care. Other facilities I've used in the past were cold and unfriendly. Thanks to Reneisha's warm receptions and great smile I will always choose this location for all of my storage needs be it personal or business .

Beautiful location

Beautiful property great staff

Came in to rent a unit yesterday, Reneisha was very helpful in finding out exactly what I needed, the place is very well kept.. I plan on staying with the company for a long time

Reneisha shows great customer service and the facility is nicely kept.

Renieshau was ugreat. Nice place

Stopped in today. Waht great location and property. Really clean!

reneisha has treated me and my family so good.Also good customer service everytime I have visit.Clean and nice place. thanks

I come this location to make payment's and reneisha is always nice and helpful she give me direct answers to all my question about my unit and the property she is a great employee and she is part of the reason that I come to that location to pay my storage fee!

Reneisha gave me great customer service.she was a great help and the place is nice and clean

Great Service very professional and went above and beyond for me thanks so much Reneisha for tAking the stress out of this move for me.

Jessica provided great customer service...I was very pleased

The facility was nice and clean. Reneisha was very helpful and appeared to be knowledgeable about the facility and the options for leasing. :-)

Stopped by to buy some boxes. The girl that was working was super helpful not to mention Absolutely Stunning!!! I will probably be renting a unit later this month! Can't wait!!!

This Public Storage location is one of the best. Well maintained and the staff couldn't have been more helpful. Thank you Jessica for a prompt professional experience.

Nicole was very professional and pleasant to work with. She made the process stress free:)

Great facilities and wonderful staff! Nicole was super helpful and very efficient. Looking forward to using the facility as our storage location!

Kamela gave excellent serivce today and answered all my question

Angelica gave great customer service and she was very helpful

Angelica was very informative and very helpful. Great personality and great customer service. The facility is clean and the storage unit is also. I am happy to be doing business with them.

Stopped in for a price. Loved the facility. Made a reservation and will be back. Kamela wad wonderful.

Reneisha gave great customer service! I recommend this location.

i came n 2 ask questions bout rates. Reniesha gave me great customer service. i will b sending friends and family there if anybody will b looking for a great and secure place to store their personal property!!! keep up the great work Miss Reniesha

Kamela was very helpful with my move in... She help pick out moving supplies that was much needed... Will recommend her property... Thank You Kamela for all your help and being so friendly..

Great customer services I had the pleasure of meeting both Kamela and Tameeka. They are fantastic! . They made this a very friendly experience and I would definitely recommend this storage facility just based on customer service. #25910

Staff is extremely friendly with a clean facility and the peace of mind to know your belongings are in good hands

Kamela was very friendly, efficient and helpful when I signed up for a storage unit even though she was very busy! Great place! Very clean! Great customer service!

Great Customer Service -- very easy to work with and very responsive.

Love the property been here a while great customer service from kamela

My experience was great and Reneisha was very helpful thanks and it was a great experience

This was my first time going into Public Storage since it changed from morning star. I spoke with Kamela who was very helpful and friendly! Great custumor service, I was in and out in no time!

My wife and I went in today. All of our questions were answered in a timely manner, thanks to Kamela! Thanks again!

Greeted with smile and courtesy, didn't take long, I was in and out

Quaneisha was awesome and very helpful, keep up the work:)