Public Storage Self-Storage Units at 9400 S Tryon St, Charlotte, NC

Terrible customer service and very dirty facility

Excellent service

A while back, the website was down and not able to process payments. After several attempts to pay online, I went to the office to pay my rent for the unit. No one was there several days in a row. I would go by at different times and still no one working in the office for about a week. After reaching the district manager Brenda, who I had to call no less than 10 times to get a response, I was told they were understaffed and only had someone there part time. I gave a list of days and times, and even sent her photos of no one in the office or parked out front. I asked how was I to pay rent if no one is ever there. She suggested waiting until the website was back up and to pay online. Meanwhile, she gladly charged me late fees. I later disputed the late charges and both Brenda and Honesty told me the charges would be removed. I spoke to Honesty several weeks later and she apologized and said it would be taken care of. It's been several months now and still nothing has been done. Public Storage continually increases their rates. They are constantly updating the terms of service and adding all sorts of rules, fees, fines, etc. I received a new email today wanting to charge me a deposit for a lock due to the unpaid late charges they promised to remove months ago. For the amount of money they charge, they could certainly stand to make some improvements to the facility. The gate is always open, no one at the office, the outside lights don't seem to work anymore as the place is always pitch dark. There are homeless people living in the storage units using gas heaters and grills inside the units. The office claims that's not true, and as they were saying this to me one of the homeless people walked by with a kerosene tank in their cart and waved to the office. If you need to rent space, do yourself a favor and rent with another company!

Katrina was very helpful. Thank you.

Honesty, Olivia, and Dana were the best. They are always looking out when I need help with anything

Honesty was the best today. She find the best unit for me

Katrina was great

The place is in bad area with lot of homeless people around. My trailer got vandalized. They did not take responsibility and didn't care. I tried to speak with reginal manager and called her about 10 times but never got a call back. They don't want to spend money on cameras so they just have cameras at the front gate. Even after several of their lockers got vandalized.

Place is always very dirty. Gate is broken very often.

It’s a working day, there’s no one, I’ve been waiting for several hours, what a joke

Dana was excellent help in finding me the proper unit for the best price. She was cordial and knowledgeable!

Dana was very helpful in setting me up with the storage unit and other paperwork. Thank you Dana

Been using this storage location for more than a few years and have been very satisfied with the service!

It a ok place for storage!! I have never had any problems but the woman that I always see taken care of. It does not put any pride into keeping it clean and you see everybody’s junk out there by the dumpster but besides that it would be a great place. It’s in a great location. The police precinct is a block away so it’s a great place for storage.

Ever since they went up on my unit just because the back rows are horrible peoples trash everywhere and it’ll sit there for a week before anyone moves it . To be able to get my old price I’d have to move unit & its 60$ cheaper is ridiculous if you go up on the price have a reason & Atleast have the area cleaned

Tiffany was very helpful and had a great attitude could make anyone day ...thank you

Yoine and Honesty was a big help to me and my father great customer service

Honesty and yoine helped me and my team today they were great.

Yoine and Honesty were the absolute best PMS I ever met the were such a big help

I had a great experience with Yoine and honesty!!!

Yoine is fantastic! She took care of my dad who is a limited english speaker and she was so patient and understanding. I definitely recommend this location.

Customer service was excellent. Honesty was very kind and helped me solve all my questions. She is very professional. Thank you

Yoine and Honesty were great they definitely help me thru a hard time

Yoine was absolutely perfect

I just recently moved to the area. I came across the storage facility through word of month from a grocery store worker. I'm glad I chose this storage facility. Wonderful customer service that comes with a nice smile. The store manager (Yonie) is very informative and showed me around the lot. Very clean store and lot with reasonable prices, too. Thanks again for helping me out.

Had the best experience today! Besides the location being well kept, Yonie in the office was so helpful. I called about my access code and she was quick to resolve the issue. Once there I wasn’t pleased with the storage and she rectified that quickly also.

Thank you for Great customer service Yoine was the best!!!!

Was there and Yani is the best!!!!..biggest brightest smile..thank u

Staffing is TOP NOTCH! Highly communicative, efficient and knowledgeable. All with best customer service I have experienced for over a decade! If you’re on the fence about where to store what’s most valuable to you, choose this location and you won’t be disappointed!

The customer service and the store personnel are so friendly!

Nice outdoor place

Moved out finally. Rates have doubled ✌🏽

Manager was very nice and polite. She answered all of my questions with no problem. 10/10 !!

Jaydah is a nice worker and know how to deal with customers, appreciate you for your help and thank you very much as u make the process smooth and easy for customers.

The women at this store are so helpful and answered all of my questions

Solo de vicita

Honesty was AMAZING! She gave me all the information I needed and helped me understand that in’s and outs! She how’s her love her for job through her customer service.

Honesty was the employee that was up there when I went and she helped me get my storage room and provided so much detail. She told me where I could pull my car to unpack my things. She also told me about the cameras around the facility which made me feel safe while unloading my stuff.