Public Storage Self-Storage Units at 9400 S Tryon St, Charlotte, NC

Yoine and Honesty was a big help to me and my father great customer service

Yoine and Honesty were the absolute best PMS I ever met the were such a big help

Honesty and yoine helped me and my team today they were great.

I had a great experience with Yoine and honesty!!!

Yoine is fantastic! She took care of my dad who is a limited english speaker and she was so patient and understanding. I definitely recommend this location.

Yoine and Honesty were great they definitely help me thru a hard time

Customer service was excellent. Honesty was very kind and helped me solve all my questions. She is very professional. Thank you

Yoine was absolutely perfect

Had the best experience today! Besides the location being well kept, Yonie in the office was so helpful. I called about my access code and she was quick to resolve the issue. Once there I wasn’t pleased with the storage and she rectified that quickly also.

I just recently moved to the area. I came across the storage facility through word of month from a grocery store worker. I'm glad I chose this storage facility. Wonderful customer service that comes with a nice smile. The store manager (Yonie) is very informative and showed me around the lot. Very clean store and lot with reasonable prices, too. Thanks again for helping me out.

Was there and Yani is the best!!!!..biggest brightest smile..thank u

Thank you for Great customer service Yoine was the best!!!!

Staffing is TOP NOTCH! Highly communicative, efficient and knowledgeable. All with best customer service I have experienced for over a decade! If you’re on the fence about where to store what’s most valuable to you, choose this location and you won’t be disappointed!

The customer service and the store personnel are so friendly!

Nice outdoor place

Moved out finally. Rates have doubled ✌🏽

Manager was very nice and polite. She answered all of my questions with no problem. 10/10 !!

Jaydah is a nice worker and know how to deal with customers, appreciate you for your help and thank you very much as u make the process smooth and easy for customers.

The women at this store are so helpful and answered all of my questions

Solo de vicita

Honesty was AMAZING! She gave me all the information I needed and helped me understand that in’s and outs! She how’s her love her for job through her customer service.

Honesty was the employee that was up there when I went and she helped me get my storage room and provided so much detail. She told me where I could pull my car to unpack my things. She also told me about the cameras around the facility which made me feel safe while unloading my stuff.

Honesty was great today I definitely enjoyed her

Honesty and Angela did a very great job today. I was in and out very helpful

Honestly was wonderful. She was very helpful and accommodating. She went above and beyond. Much appreciated. Great asset to your time. Thanks - Jason S.

Very Easy access to the storage. Front office personnel very helpful and friendly.

Danielle was awesome great customer service, very helpful and knowledgeable.

Thank you Danielle for helping us find a unit great job

I was driving all over Charlotte just so I could find a TV box. And Finally I made it to Public Storage and they had just what I needed! Thank God! I was already in a rush and needed to finish packing and Danielle and Marques was able to get me in and out. And Marques even helped take the box to my car! I appreciate y'all! Thank you so much for the great service.

Daniel was a great help and had all the information I need I am very pleased

Honesty was awesome great customer service

Excellent!!!! Very nice need more people who seems to care!!! Big plus in today’s society….. thank you Danielle

Thank you so much Danielle Great job

Honesty was a big help she got me in my got me out really fast

Matt was a very nice guy you should keep him in there he is the man get you in and out

Great customer service by Honesty! She got me setup quickly and answered all my questions.

Cherese and Rah were amazing Cherese showed me my space and Rah did my rental agreement a great overall experience 5****** for both

Cherese helped me & made my experience so easy . I’m from out of town & had many many questions & she answered all of them

Good morning public storage it was so nice to see Cherese cleaning the property this morning, she keeps it well kept up and awesome person and very polite

Good customer service this morning paid My bill and when You see a smile in the morning thats a bright day thanks You Cherese

I love the positive additude got late fee removed Thanks Cherese

Cherese help me set up my public storage app I appreciate that social distancing is still in a full affect thank you for having the app available to us

Cherese was great! She did an awesome job with letting me know to expect and making sure I was all set. We had great conversation and laughed a lot! Thank you again Cherese.

My service was excellent with Miss Cherice Nice property Cleanup

I had excellent service today with miss cherese she even convence me to pay for July also she is good.

Great service today with cherese got a second unit at her property today

Honesty and cherese was a big help I enjoyed the time I spent with you

It was nice to see cherese at a different property today she is very professional at both properties very good customer service

Wow had a rent raise go up at my storage unit , Cherese put in rent raise cancellation for me and got me approved Thank you public storage

Today came into the office to make a payment had a billing issue and Cherese took great care of the situation 5******

Good job Cherese and Honesty the cleaning the property today

The great customer service with honesty

I was very pleased with the service I received, and each time I went to the office I was greeted by friendly and smiling staff.

Great customer service property 9400 s Tryon st

Came in to 9400 South Tryon St. excellent customer service did a rental got the space thank you Miss Cherese for all you do at public storage

I moved out but is been a great 5***** experience with cherese as the property manager

I am so appreciative for Cherese. Cherese was very helpful to me and my nephew. We arrived close to 5pm on Sunday and she was very patient with us. We moved into the unit that evening. I am so grateful for Cherese and her customer service, she went above and beyond.

My Parents relocated to Charlotte NC from NY and we rented a storage unit at Public Storage over the phone with a customer service rep and told her specifically that they have a 2 bedroom house plus a basement and she advised us on a unit 🙄😳. To our surprise, the unit was as big as a child's bedroom! An employee working there named Honesty at 9400 S Tryon was able to find us a much larger unit, transfer units and save the day. Give that girl a raise!!!!! Thank you so much!

Honesty and Cherese are amazing at this property it was clean they showed a few units and process was a easy move in great customer service from these two lady’s

I had great customer service experience with Cherese this morning during my payment

Thanks for transferring my unit yesterday you rock cherese

Good Morning Public Storage I want to thank Cherese for helping me with my dads lock cut process and payment as he just got out the hospital you are a superstar with public storage you rock 5 *****

I enjoyed my experience at 9400 south Tryon street with Cherese

Thank You cherese great place to stores your things here, great additute and property very clean

Wow the property management it awesome her name is Cherese .l will let all my colleagues know to store here

This amazing property manager showed me multiple units and got 3 Of them she gave info needed and property was clean 5***** for her great energy

Very professional and clean property Thankyou to the management here Cherese and Honesty

Very clean property good customer service with cherese

Cherese and Honesty are great for this property they tag team everything they do they have great energy together and very productive and professional

Wow great property to rent from nice and confident attitudes and awesome customers service

My customer service with Cherese was spectacular today

Cherese my customer service was exceptional this afternoon

It has been nice storing my things at this property I will ensure you public storage it’s alway great customer service experience here

Everytime I come to this property very clean and a very convenient for my things thank you Cherese great customer service

It's always great customer service at this property with miss Cherese Went in today talk cherese the property was clean and no complaints over here was very happy with the service

Went to this property to see a space wow so clean here and awesome customer service

made my payment with cherese today good customer service

Good afternoon public storage cherese is good at being the property manager here she dose it all 5*****

Cherese is awesome great customer service here look forward to making all my payments with Cherese

Thanks tamika for your help had a few questions and she answered them and broke everything down so I could understand it thanks again

Honesty and Cherese were very knowledgeable and very nice. They help me decide the size I need which was very helpful. Thanks you guys

Cherese and honest were amazing during my move in process great customer service here.

cherese and honesty worked there magic for the customer to get the gate open for the day Thank you.

Cherese and honesty helped me with my unit entry today awsome customer service

Honesty was very polite and helpful .

Cherese is awsome gave all the good information we needed to rent space .Great customer service

Great customer service nice clean environment. Cherese goes above and beyond to provide good service. Had a good experience overall.

Cherese is absolutely awesome! Great customer service! Nice, clean space, fast, easy setup.

Cherese had great customer service and she gave me a great unit to fit my needs

Cherese was

Moved from a different Public storage facility and the customer service was great. Efficient amd friendly.

Gratis customer servicios todas with cherese

Cherese was very helpful and polite. she made Shure I was taking care of before I left. Grate doing business with her .

cherese had very exceptional customer service

Great customer service got a rent raise cancellation, Im happy with the services received from 9400 S Tryon St I'm a customer at 2130 Cambridge Beltway Dr. Unit 3029 ..Thank you Cherese for taking care of all of my needs over the phone your services are appreciated

Cherese was awesome this morning with my storage needs great customer service

Cherese helped me with my e-rental today awesome customer service and very professional

Wow this property is clean and I love where my parking space is excellent customer service here thank you cherese

Cherese has some great customer service experience at this location

Honesty and cherese are the best. I enjoyed my experience with the both of them

Cherese was awesome with me today great customer service and got the best parking spot on property 5*****

Transferred my unit from one location to 9400 s Tryon st with the help of miss cherese is very professional and owns the dedicated position as property mmanager

Cherese was excellent

Cherese Was very polite and helpful!

Thank you public storage cherese was very helpful with transferring my unit to a bigger space very professional and listened to all of my needs.

Cherese was awesome. She went above and beyond to assist me. I'm a long time customer and she was able to get my rate starting next month back down to the previous rate. She was very polite, professional, and understood my situation and was able to resolve it.

I had excellent customer service today from Cherese I got a parking space that I want it plus at a cheaper rate she guided me through the process online I will definitely recommend Cherese at this location come in and talk to her she was you fell welcome at this location

Cherese had very exceptional customer service this afternoon in get my new information put into the system, very happy with the service that I received more than 5***** here

I always checked the reviews of a place or restaurant before I go. Well...they were true. The process was easy, Cherise was amazing , and I love the fact I can open the gate with a app inside my car. Thanks

Cherese was very exceptional with with my reservation and got me the unit I needed happy New Years

Cherese had great customer service very helpful

Happy Holidays great customer service from cherese at 9400 a tryon st live the new year positive vibes

Cherese was awesome the first of the year great customer service

Cherese was awesome!!! So cheerful and pleasant. I would only rent storage space from this location in Charlotte. Great experience!!!!

Honesty gave me excellent service at 9400 s tryon st

Cherese did a great job and Freddy service, thanks so much.loved your service. Good job

Cherese had excellent customer service this morning got a 20 x 20 in with 2 locks happy with my space

Cherese was great with my move today great customer service at this location will tell my colleagues

I had excellent service with Cherese wow I seen so many people come through her place of business she is so nice and sweet she has the knowledge to do what it takes to be above and beyond she said she’s part of the beehive in her district she is buzzing today with five stars. Very professional with each customer she took

I just want to thank the customer service gods for Cherise at the 9400 S Tryon st. store she was absolutely amazing... I was at the Cambridge store with a service representative, that in my opinion needs a great deal more training in handling customers... he finally called his district manager... who had the wisdom to send Cherise over to his store, her knowledge of store systems and resources is what was lacking in the first rep she understood my real issue and resolved my storage conundrum... she truely earned way more than five stars...

Cherese gave me awesome services 👌

Wow cherese's service has been superb 👏

Happy holidays cherese Thanks for the great service you provided

Just to let you know my mom said she had some really good customer service with Cherese last week and that goes along way with my mom regretfully appreciate everything she has done to accommodate my moms needs

Cherese was awesome with my e-rental got all the information I needed to get my space and her customer service is amazing.

I had great customer service on 11/21 from Cherese, property was clean too

Quick and easy process with this location thanks Cherese 5 ****** for you

Cherese was great fast and efficient with the rental process with my mom , thanks for your assistanting my mom with her e-rental

Great customer service at this location with cherese this afternoon

Kalyan’s customer service & overall sincerity to customers is above reproach. Her experience & attention to detail helped greatly.

Cherese was the best . I appreciate everything she did.

Great customer service from Cherese At this location

Cherese gave great customer service.

I did a transfer this morning and Cherese was excellent in her customer service care. Will definitely use service again.

I would refer anyone to Cherese at the 9400 Tryon location. She is very accommodating and her customers service is top performance.

Cherese gave excellent and exceptional service this morning

Cherese had great customer service

cherese was awesome this afternoon with my parking rental

I had an awesome experience with Cherese at this location. She was very helpful and a pleasure to work with. Please ask for Cherese when you come here🙂

Cherise is great! It’s been months since I’ve last visited my space and when I walked in today she not only remembered me but my space and was so kind. Thank you for helping me today and always being so nice and professional!

Shanelly gave great customer service very professional. Thank you for your help highly recommend!!

Cherese was wonderfull. She is an asset to your company. She deserves a raise.

I have great customer service with Cherese this morning walked me through the e-rental process everything was easy got my unit and secured my space

Cherese she has good customer service all the time and also she is awesome when see her on the property

Cherese was awesome with me this afternoon great customer service

Great customer service and storage solution. Cherese was easy to work with and answered all questions.

I appreciate cherese and shanelly they gave me great customer service this morning I am in g 038, you ask and you shall receive requested a parking space not only a couple of days ago but Cherese went more than above and beyond to make sure I was the first person she called when a parking space was available this morning and shanelly showed me where me parking was I appreciate the both of them for this location it's been a long time since I had such great customer service and professionalism.

Cheese is awesome just took care of my storage needs

Good morning public storage cherese help me with the new ps app now using app thanks cherese for great customer service this morning.

Cherese had a great addittude this morning very professional

Cherese had great customer service experience got all my needs taking care of today with my rental

Great service. And I am glad Cherese is back now things will get done

Cherese was amazing! Extremely helpful. I love my space because if 24 hour access.

The move out processing with Cherese was excellent. She provided one of a kind professional customer service. She made vacating easy.

Cherese was A great customer service representative enjoyed spending time with her and she did a fantastic job help me with everything thank you so much public storage

Cherese was amazing and have the customer best to get me moved into my into today!!!

Tamika was awesome i just love her personality and professionalism thanks for your help

I had good customer service with cherese today very nice an pleasent young lady.

Shanelly is the best worker I’ve met so far and I appreciate her customer service. Thank you public storage for your help with everything.

Hello I just want to said that I has one of the best customer service experience here Ms.Chamelly I give her 5stars all around.

Cherese has perfect customer service, she was so friendly that I want to come back every day

Cherese was excellent and represents your company well

Great customer service this morning got 2 large boxes and paid my bill Thanks cherese

Thanks cherese she made my move out so simple I still have another unit here at her property excellent customer service

I appreciate the customer service gri the new girl Shanelly and Cherese was an excellent trainer.

Cherese and Shanelly were fantastic!! Super helpful and quick! Great customer service and very well trained. Highly recommend!

Thank you cherese for putting an issue for earlier this year I was a little confused but cherese help me to understand what happened with my account great customer service

Cherese was awesome with my rental this morning 5*****

I publically store my storage

Thank you cheese she is always at her store the cambridge location which I storage at is never open but I now make all payments with cherese at s tryon street 9400 location

CHERESE WAS AMAZING THIS AFTERNOON WITH RENTING ME A PARKING SPACE AT 9400 S TRYON ST QUICK AND GAVE ME ALL ThE INFO I NEEDED TO RENT SPACE THANKS AGAIN IN ADVANCE

I had a great Expirience With cherese Today she help me with an E rental in the office and I am all set to go show my space to me got a 10 x 10 five stars for Cherese

Great service here!

Thank you for your professionalism with me today I appreciate the great customer service Markee

We had an inconvenience in returning our keys. After leaving a review Brenda the GM quickly got in touch to correct the issue. Very happy with the service she provided.

Cherese took care of all my needs today great customer service

Cherese Really good customer service thank you ! for the service need more like her service

Cherese and Honesty had great customer service today and we walk the property very clean show my unit to me .Got 2 units with the girls today will tell my colleagues about this location .

Cherese was awesome and have great customer service. Will recommend location to others,so nice and patient with me.

Thanks cherese I did an e_rental and stop by the office cherese took me to my unit awesome sauce good customer service host

Came in to make a payment and seen cherese she was a property manager at another location before in university city store she gives great customer service

Cherese is excellent customer service

I went on property today and it was the cleanest I’ve ever seen it thank you whoever the new property manager is I believe her name is Cherese awesome customer service this morning

Thank you public storage always calling to remind me of my balance due . Awesome property management here her name is Cherese.

Need job renting my second space at this location cherese .Nice property manager very clean property

Cherese good customer service

Cherese & Markee was Awesome help!

I appreciate the great customer service I received from cherese today just moved from New York

Thank you Cherese for helping with our E- rental move in

Very nice property manager always cleaning the property will tell everyone to rent here with Cherese very clean place

Chareese and Marcus had great customer service was very helpful.

Cherese, the property manager is awesome! She accommodated my every need. She made my move quick and easy! Cherese also made sure I was WELL taken care of. Excellent customer service!!!

Cherese was very polite and went the extra mile to find what I needed as a customer very much appreciate her stellar customer service will tell everyone about this location .

Help is awesome. Cherese McCutchen did the right things at the most convenient way. positive attitude towards customer and dealt through the contract nicely.

Very nice property manager just broght some boxes 1 small 1 medium box and 1lg box and a pak of tape thanks cherese

Cheered was very kind and kept me laughing, very friendly. She made it easy to do all the difficult things I needed to do.

Good afternoon great move in with cherese today great customer service

Perfect customer service at this location very happy customer

Good morning public storage I was very happy with the customer service I received from cherese this morning the best property manager here by far.

Cherese very professional and have a nice personality she is a good fit at this property

Cherese and the Dm Brenda are great they definitely brought Excellent Customer Service to this location! Property looks great and these girls are great glad I chose this location!

Cherese was amazing with helping me with my reservations for online e- rental happy with my services today I will look for cherese anytime I need help thank you so much cherese

Cherese was very helpful very pleasant I appreciated her help today very knowledgeable

Cherese was very professional today sold me 10 boxes and a pak of tape and very nice and patient with her customers.

No one is ever there

Great customer service. Siobhan was so helpful and friendly. It was nice to walk in a place and talk to someone who was in high spirits. Especially during this time. They have a great employee at this location. I visted this location on 3/10/21

Excelente servicio,Siobhan fue muy atenta y servicial,Felicitaciones.

Siobhan was very helpful in deciding what size unit we needed and didn't mind showing us several different options.

Absolutely star customers service and prices. We currently have units at 3 public storage locations and this is by far the best we've been to. Highly recommend 👌

Siobhan provided exceptional service and made me feel like a valued customer. I would definitely recommend this location!

Sean was very helpful when I stopped by to make my payment. Very personable and easy to get along with.

The worst customer service but no other choice

This is not a very clean facility. Dumped furniture that is not disposed of for months. People wandering about who don't look like they should be there. Old mattresses left around. Never any clean up.

Thanks Courtney for helping me into my unit the other day. Awesome smile and great customer service

Siobhan assisted me during my check in. She had an answer for every question I asked. Very easy and enjoyable experience. Thank you!

Worst place ever please avoid here at all cost the manager working there has horrible customer service allowed another person to put stolen property in the storage room without allowing me to get my items even though i was the secondary user!!

Teray was very helpful and informative. She had a pleasant attitude and was efficient in explaining access to the unit as well as policies.

Tyisha provided excellent customer service today helping me set up an account. I highly recommend based on her service.

Antje was wonderful!!!

Your Better off storing your belongings in thw dumpster... Do yourself a favor and avoid them like the plague

Went In Looking for parking for my semi. Angie helped me. She didn’t have a spot available but she did call around to other places to see if they may have something. She went above and beyond. Great customer service.

Great people there and great attitude!!!

Went in to get storage for my husbands car. Angie showed us about 7 storage lockers before we found the right one. She was very patient and kind. Great customer service and professionalism.

Very helpful people...

The representative Angie who helped me is very courteous and professional. I

Dee was great she was respectful and very open to letting me know what I needed and all around great hospitality thank you for this experience with finding a place to store my goods....

Angela is AWESOME !!! Always a smile on her face and ready to help.

Clean, secure and good customer service provided by Angie

Great service from Angie. Professional and personable.

Great experience today getting a storage unit with Angie. Insurance is a little pricy but overall a pretty good experience.

Angie provided us with excellent customer service. She was very patient when showing us how to use the lock. It took a couple of times to figure it out. Clean location, gated and secure.

I had an amazing fun time today at Public Storage with Rosa, when I went in the office I was feeling down and she gave me some good encouraging advice that actually made sense. I went to inquire about storing and now I am ceartain that I will. I left very happy and I really appreciated her and she’s funny too! Kudos to her.

Angie did a great job helping myself and my wife find the perfect storage. She was very patient and understanding. We hadn’t had storage in the past and was completely clueless. She provided us with great customer service. She was knowledgeable and showed us what we needed to use to pack and protect our stuff with. Who knew!?!

Angie was really helpful with the whole process and super understanding of my storage needs! Clean grounds and office.

Very clean property and office. Angie and Brittany was super helpful

Angie provided with me great customer service. She was friendly and efficient. Great location and specials.

Worst storage facility. Dont use, gate has been broken for months so good luck getting harrassed. They have a dumpster but no one is allowed to use it even if its just cardboard. And on top of everything the people working are rude and are super mean about anything you ask. They like to ride around their golf carts and act like they matter.

I had the best experience at the public storage moving my items it was this lady there I think her name was Ms.Rosa she helped me out a lot she didn’t have me waiting around she got everything thing I needed done I will always come back to this location. Thanks Again Ms.Rosa

Angie and all the front desk staff provide good customer service. Facility is clean and I feel great about storing my items here.

Fence has been broken for 2 months now

Angie and this public storage facility's management team is phenomenal. They are always quick to help, provide suggestions, and watch over our storage area like it's their own. Like when I left it open one time and they quickly put a temporary lock on it. Great customer service and they treat you like you are part of the family.

Angie is super friendly and helpful! She was able to get me and my family in the perfect unit! Would recommend to anyone looking for storage.

Clean facility and grounds. Felt comfortable leaving my items here while we move and wait for our house to be built. Am going to use them in the future.

April is the epitome of customer service is she made me feel like I was a superstar and she was amazing at her job she not only gave me everything that I needed for the storage but she talked to me when I really needed somebody to talk to and she didn't have to do that for me she's more than enough for your company she is she displayed courtesy patience, she was very polite she was very intuitive to me like she knew that I would not want a storage unit where I had to made left and right turns she just intuitively knew what I wanted and needed it so the best person ever for this job thank you

I rent at another location and stopped here to make a payment. Consistently great customer service!

Angie was very patient and kind. She provided us with great customer service. I can tell she loves what she does and she loves people. Keep her around.

Angie was awesome. Friendly and personable. Goes a long way at stressful times.

Angie and Kristin were very helpful

Angie is a very kind, considerate person. She was very helpful and was not annoyed by the many, many questions I asked about my storage unit. Besides that she even volunteered information I would not had a clue to inquire about that was extremely helpful. What a great employee you have working for your company! I have worked for companies where employees did not care about their job or the customer they only come to work for a pay check! Just talking to Angie over the phone I could tell she does not just come to work for a pay check but she comes to work to do her job in a professional, kind and considerate manner. With that said I applaud her for her professionalism. Brittany as well was kind enough to call someone to help me put this review on your site. I applaud her also for her professionalism because she could have said, and I quote....I am sorry, you can call back Monday and ask for Angie. What she did do she called me back and offer her assistance to help me get on the review site. This is what I call team work. I say, Great job Brittany for helping your co-worker so I could type this review. May you as well get many acknowledgements for your efforts of doing a great job in helping all the customers you come in contact with.

Great experience today working with Angie to get a storage unit.

Great customer service. Friendly and helpful staff

Antje and Linda customers service was fabulous

this property is well maintained staff is awesome

Angie was so professional and friendly from advising what was available, taking us to see the unit and explaining the costs, etc. We are very happy that we chose her location.

Angie is amazing! She is super helpful and committed to helping you get what you need. The storage facility is nice as well.

Good customer service, friendly staff. Secured by gate. Storage space was clean with high ceilings. Good price.

Super friendly staff. They have a little of everything! Was able to pick up some more boxes while I was here, which was super convenient. Thanks Angie.

Angie is super sweet and helpful! She is really customer oriented and helped me find the perfect unit. I haven’t rented before and she made me feel super comfortable with placing my items here! 10/10 would recommend!!

Great customer service. April and Angie treated me with empathy, kindness and patience to understand my sense of humor. Will always be appreciative of the hospitality.

Great service, clean and secure. Angie was very friendly and helpful.

I received great service from Angie when I went to sign up for my storage.

Great customer service from the office at front office.

April and Aaliyah have great costumes service

April and Leah had great customer service n

Great office staff. Top customer service.

Ms Gloria was so patient and informative. I am from out of town and she made me feel welcomed with her wit and charm.

It's always a great experience at Public Storage!

I travel for work and this is one of the many locations I stop by to pay may bill. Everyone is helpful here.

I love this place!!!! Gloria was excellent!!! Very informative and helpful!! She helped me previously and she always has a wonderful smile on her face❤️

I stopped at this location less than a month after renting in lake wylie to pay my bill. As a new customer, this is the 1st time I've ever visited this location. The lady working in the office, her name started with a C but is uncommon and I can't remember it, was alone and was dealing with a customer's issue before me. As soon as I walked in I received warm and friendly acknowledgement. The customer needed a translator and the conversation seemed to be a confusing one. The lady handled the situation beautifully! She was engaging and took the time to understand the situation and questions, as well as being sure the customer understood the answers and reasons behind those answers. He walked away seemingly pleased, as did I after a short friendly exchange of our day so far. I am so happy with the service I have received so far with public storage!

Angie is one of the most friendly, courteous, knowledgeable & professional managers that I've dealt with in many years.. she could teach & train people in customer service as her profession..I hope that she's being paid well because she surely knows what she's doing. Thanks

Angie helped me today. Good customer service. Clean facility.

The employees at this location are really awesome. Very friendly and caring at a stressful time for our family. Great customer service. Thank you.

Great customer service from Brittany, Angie and Tamika. Clean and gated.

Went in to make a payment. Greeted with a warm welcome and a smile. Good customer service. I like the fact that I can make my payment at any location. This one is closer to where I work and I can go in on my lunch break!

Good customer service. Sweet girls at the desk. Clean storage lockers.

Great customer service, clean and secure

Staff is very nice and the place is clean. There have been multiple break ins on the property and my camping trailer was one of the victims. Thieves broke open the door and stole contents and part of the hitch. In addition, they broke into my boat and stole some tools and the new power steering pump/fluid. According to the officer who responded, they had not caught anyone and they think it was someone with a gate code. Another guy lost his entire trailer of tools and I actually caught some suspicious people out there once just wandering around checking stuff out. I would not keep anything out in the open in the parking areas (covered or not) as there is a high likelihood if there is anything of value, it will be gone when you return.

Taylor was very helpful throughout the process. She even assisted with a last-minute request to change storage locations when I needed a larger space. I appreciate the attention to detail and her great customer service.

TERRIBLE SERVICE, ABSOLUTELY NO SECURITY>>>>> SEE THE ATTACHED LETTERS... UPDATED AUGUST 06, 2018.... HARBORING DRUG DEALERS!!!!!!!!!!!!!!!!!!NO RESPONSIBILITY FOR ANYTHING!!!!!!!!!!!!!! THEY ARE NOT MONITORING ANYTHING... WATCH FOX 46 CRIME STOPPERS ABOUT THE GATE, ALSO LOOK WHAT THEY SENT ME BUT FAILED TO ADHERE TO IT... Public Storage should be responsible for the full cost of both items stolen, I have recorded verbal acknowledgement from PS that it was their full responsibility to maintain security during this period and they failed to do it... PUBLIC STORAGE LARGE THEFT BETWEEN APRIL & JULY 2018, This site had issues with the gate during this period of time and the gate was left open without any 24 hour security guard stationed at the gate until it was repaired. This left the entire site exposed to theft, the cameras (if working) they have are only triggered by motion sensor, they do not retain any footage beyond 2 weeks. I had a $22K Polaris 4 seat General UTV stored there in space PK04 on top of a $10K 25ft trailer, it was strapped to the trailer, the unit has wheel locks, the trailer had ball lock and wheel locks. I do not use the unit that much and the last physical time there was on or around early May 2018 (The gate still was not repaired, wide open with no security). Asked the associates about this and it was still a software upgrade issue and had no idea when it would be fixed. I travel every week for work and the reason I stored this there was security (THE GATE and CAMERAS). I called every week to have them check on the unit and they stated it was still there at lease until about late June when the gate was repaired (Supposed to be???). We scheduled a planned visit to the Carolina Adventures (Paid entry fee and everything) on July 8th, 2018 after church, went to the unit storage unit, the gate was working then and used my code to get in as it should be. The entire unit was missing when arrived at the space... Contacted the office hoping they may have moved it but to my surprise they had no idea it was gone and offered no help whatsoever. I was given the name of the Manage for that location, contacted him along with CMPD, the PS manager was basically no help, supposed to have reviewed videos back to 2 weeks in a 10 minute period which I do not believe it, most places have live video that goes back months...Then I was asked to contact his supervisor, I guess he was going to help, has only called me once but I asked him to respond by email due to my travels, still no responses... There are cameras all around this place, including a bank, intersection cameras on Westinghouse and S. Trying, gas station but they have yet to assist with this since it should be their complete responsibility to do so with the CMPD investigation department. Nothing at all being done... I have contacted all the local news organizations and will have them run this about what is going on...I hope that anyone who reads this will go and inspect all of their storage units and spaces to ensure you are not missing something, I guarantee that someone else is missing something, if not then maybe this is an inside job which I am believing this at this point with no assistance... BE AWARE AND CHECK YOUR BELONGINGS IF YOU HAVE NOT SINCE APRIL 2018.

Angie is knowledgeable, efficient in her delivery of information, and very personable as well.

Great Customer Service from the front desk

Awesome service and great rates.

Best storage experience ever! Angie was amazing. She deserves 3 raises.

I wasn't thrilled to hear that I would need to store my stuff. Reluctantly, I started a search for facilities. I was so happy to find this one! Angie and Kimberly were so nice. I had no idea what size unit I even needed. They went right to figuring out what would work for me. Thank you ladies!

Great customer service from this location! Kimberly and Jerrika were very nice! Downside- they try to slip in a purchase of a lock on your contract and insurance is not optional unless you can prove your home owners insurance will cover the storage unit. It’s a bit pricey!

Great customer service, Great Location. Clean and secure.

Angie was very helpful today when I was getting my storage unit. Great customer service.

Don't ever rent from public storage. They will tell you what you wanna hear to get your money. They out right lie to u. The one on South Blvd in Charlotte NC is bad for this. Then they play games and fix it every month where you can't pay ur bill without going through a bunch of red tape with phone calls. Staff is very rude to customers. The DM is also rude and nasty to customers.

Linda was very pleasant and helpful. The checkout kiosk is very convenient.

Great customer service. They are always so happy in the office, friendly and smiling! They must love their job and it shows. This is one bill I don't mind going to pay because I know when I leave, I feel good. Thanks

Jenna is awesome and super friendly! She’ll find the right storage for you!

Angie and Taylor were very patient with me. I was confused and unable to make a decision on what I needed and they helped me. I am going out of the country and I feel that my items are safe and secure

This facility is a dump. The gate is always open. Homeless people come and go, and live in the units. They even added a portajon for them to use. They recently swapped out the unit doors to ones that you can pick the lock with a ziptie. We researched it then tested it ourselves. The blonde woman at the front acts like she wants to be helpful, but she doesn't know much or how to handle situations. The safety here is questionable, I dont come here without carrying my gun. Again, the gate is always open, only 1 in 5 lights has a functioning light bulb the majority of the time. The district manager supposedly does this to cut costs. The office staff is gone for the day and the gate is just sitting here wide open. People are coming and going leaving stuff in the dumpster and propped up against the buildings. They probably don't rent here just know you can pile junk by the dumpster and avoid paying at the city dump.

when is the auction

Angie is always so nice and helpful. She's always there every time I come into make a payment or have an issue. She is always so understanding. It's hard to find people like that these days and I really appreciate her kindness.

Not happy w/ having to pay for the entire month of December because I turned my keys in at 11am on the 1st. So for less than 12 hours into the month I was forced to pay for the entire month. I was told if I turned my keys in before the 5th of the month I wouldn't have to pay for the whole month so I go in the morning of Dec 1 after cleaning out my unit to being forced to pay for the entire month of December. Way to go Public Storage. Your employees really should be on the same page.

Staff members are delightful and helpful individuals, A lot of quality upgrades, such as, new roof top and garage door.

Great customer service from Angie, always!

Well run facility.

Stopped into this location to check prices with my dad. The 2 girls in the office were really helpful. I never had storage before and didn't know what to expect. I can't remember her name but she was sweet and patient with me.

I am highly disappointed, this isProbably one of the worst storage units I've used just for the simple fact that they can't even keep their paperwork in order, will never send anyone to this business again.

Used for a year, kept belongings safe,,

The customer service here is amazing! Would absolutely recommend coming here!!

Great customer service at the front desk.

Visited the property today to get some estimates on units. Brandy took the time to show me several different units although I gave no guarantees of renting today. Amazing customer service from her as a trainee and Angie as her superior.

The girls at the office give great customer service!

April and Lisa provided excellent customer service and they addressed all of my storage needs!!! Thank you much, ladies!!!

Friendly service. Well monitored. I feel safe leaving my stuff there

Everyone in the office great. I had a wonderful experience.

Naja was amazing!!!! Absolutely the best service I've ever gotten from public storage. I felt like I was purchasing a home!!!!! 5 Stars All the way!!!!!!!

Customer Service was Superb! Mr. Tavarius Polk was very professional yet friendly. He answered my questions in such a manner that relieved any anxiety I had as I cannot remember the last time I needed this service (i.e. public storage). Mr. Polk, thank you again.

Angie is always there and is super nice and always a pleasure. All the other employees have also been always great! Good place!

Great customer service

Jennifer and Caroline are wonderful. They are very helpful and kind. They answered all of my questions and helped me to find all the items I needed.

Jennifer and Caroline are the sweetest girls & always ready to answers my questions.. this is one bill I actually enjoy paying. I wish more companies had employees like these two wonderful ladies.

The staff is always helpful and friendly. Cece, Dana and the crew are always great!

I would recommend this facility to everyone. The staff is always so friendly and helpful.

Becca and Angie were super informative and helpful in my upcoming move. I would recommend them to everyone!

Angie and Becca and they were awesome thank you both soooooo much

Great customer service! Angie is the best!

Loved the service and the front desk lady, Caroline was wonderful. She helped us find the boxes we needed.

Everyone is nice. Angie went out of her way to make me happy. Easy to access. Total pleasure overall.

Awesome customer service. Had a wonderful experience!

Great Staff

GREAT PLACE BUT COST TOO MUCH

April and Jenna had very good Customer service.....they helped me with all my Storage Needs thank you So Much!!!

Angie is the best. She made me feel like my business was appreciated. I'd suggest this public storage location to friends and family.

Excellent customer service, clean units, easily accessible even with a 26 foot truck. I have two large units and appreciate that they have indoor lighting and that the units are elevated off the access road and built into the hill so that rain water cannot enter the unit. Another plus, after 4 months, not a single spider or bug in sight.

Empty is new to Charlotte and Public Storage. Thanks for the wonderful customer service and up-sale items. 😀 9400 South Tryon has awesome staff, welcoming smiles, great customer service. Thanks

Each time I go in the evening, more than half the overhead lights are out. For the last 2 years, there are homeless/drunk people living in the units. Both issues make us feel unsafe and uneasy in going to the facility. Many times the gate is left open, when it is closed people are always climbing over the wall to visit "friends" that live there. Management does nothing regarding either issue, but continues to increase rates.

Friendly staff, easy move in process.

John gave us great service. Made it better and smarter for us to get a great unit. Thanks John...

Angie and April and staff are awesome. Great customer service

Angie and Mike are the best! Great customer service

Great experience April showed me all around, was very nice & very professional I couldn't have asked for a better experience! They got my unit all situated and ready for me! Thank you so much!

April&Angie had Great Customer Service they made my stressful move Great! Thank you so much!

April was fantastic! Great experience. Very friendly and extremely helpful. I ended up upgrading a unit because she took the time to show me the options.

Angie and April were great! Very helpful!

April did a great job getting me into a unit. She was patient and flexible with my changing needs as far as unit size. Friendly and great customer service!!

April and Eric gave stellar customer service.

Mrs.Potts was very helpful and exceeded my expectations when coming to public storage

I had a wonderful experience and feel my belongings are well taken care of thanks to Angela, she was a big help and I would definitely recommend this place to a friend.

Good customer service nice people at the desk

Angie and April are rock stars!

Faustina was so very friendly and had great knowledge on the moving supplies this company has to offer. I went in to check prices and she took her time to make sure that the storage unit was going to be big enough and then went over all the stuff I could use to keep my things protected. I was actually impressed. I didn't realize there was so much in moving.

When I came to this location of Public Storage, I met Faustina and Angie. I needed a storage unit and some storage supplies, where they helped me to make a right choice. Both of them were extremely professional and offered nice customer service. Thank you Ladies for your support! I would highly recommend this location of public storage.

Great customer service from Angela! 😊

My Experience at the Property was wonderful April, Angie Greeted me with a Smile and had very good Customer Service will be renting soon!

Came to the property wanting to Rent a unit Space the Ladies were so helpful in my stressful time of moving April,Angie,Faustina they Rock will be renting Soon! Thank you Ladies for all your Support!

I needed a last minute storage and reserved a unit online. Arrived at storage site where I was met by April and Faustina who were extremely nice and professional. Service was above and beyond exceptional. Would highly recommend Public Storage.