Public Storage Self-Storage Units at 3912 Wilkinson Blvd, Charlotte, NC

Lauren was Super friendly would definitely recommend cool person to deal with

It has been an horrible experience. When I arrived the unit I was assigned was already in use. No employees were on the property. I had to place my items in an unused space. I locked it up and repeatedly called the office to talk to someone...which you never do...to explain what had happened. Left messages and no return call. Then after 2 months management cut the lock off the unit and much of my stuff was stolen. The employees have no idea when this happened. I called the police and made a police report on my stolen items. I filed a claim with the Orange Door insurance that I've paid for every month, and they are even worse. It has been over a month since I filled my claim and nothing has been resolved. My items are long gone and my unit was destroyed. Horrible management. No sympathy at all. The 2 in the office were more concerned about what they were going to eat for lunch than my unit being broken into. Management made me a target for thieves, and now I am just waiting for resolution.

LAUREN WAS SO AWESOME AND AMAZING HELPING ME SECURE MY UNIT WITH PUBLIC STORAGE I WILL DEFINITELY BE RECOMMENDING PUBLIC STORAGE TO MY PEERS FOR ALL STORAGE NEEDS IN THE FUTURE AWESOME JOB GUYS KEEP UP THE GREAT WORK!!!!!!!! Thank You so much!!!

I came in to aquire information about a storage unit after a long day at work the manager of the store, Ahshanti, was excellent, well manored, and helpful. She was quick with giving me all information about a unit. Definitely will return and recommend to others.

Lauren the property manager here was great and very helpful , made moving in a breeze. Great experience.

Lauren was so kind and helpful and answered all of my questions with a smile. To say she has great customer service is an understatement. Thank you Lauren , I will be telling friends and family about this location

Clean facility, person in office was very nice.

Jarmani was super helpful and knowledgeable! Thank you for helping us get settled in town!

Very clean and modern! Amanda was super helpful with getting me checked in, she allowed me to move in a day early and she was very upbeat and helpful making the move as seamless as possible!

Lauren was great and very helpful

Wonderful customer service! Able to swap my unit for a bigger size quickly.

If I could give 0 stars I would. DO NOT RENT HERE!!! I rented a unit and came back a month later to find a different lock on my unit. When we went into the office to ask why they said the place was a mess and they have no clue but that if we wanted to cut the bolts off they would give us a new lock. When we came back 15 minutes from purchasing a lock down the street, there were about 5 males carrying stuff in and out of MY UNIT! They said they were given access to the unit a week ago and were told they could throw all my stuff out. My things are now missing and the police are involved. We cant get ahold of anyone working on site nor the managers. The corporate cant even get ahold of them. What kind of inside job scam bull S is this place?

Terrible experience here this past weekend reserved and did everything online my husband arrived initially could not locate it and no one was in the office hour past I called the phone # got connected to property manager who stated she was not on property and put me on hold after 9 mins of holding I hung up. My husband had people who seem to be living in storage rooms coming up to him asking if he needed help. When he did locate the storage it was broken into lock gone from inside. Then he went to office after the agent decided to arrive to be moved into another unit went to that unit and it was already occupied. He went back to office he had already been there for over 2 hours and requested a refund! She would not refund administration fee I would look elsewhere for a unit or make sure you have insurance at this facility. The agent informed him that property was broken into over christmas and the listings online are not up to date so I would beware of reserving online as well with this facility. She also stated she was just “filling in” that day poor job of doing that. We decided on another storage facility and happy we did we feel confident our things are safe there! Don’t waste your time here.

Appalling customer service and handling. I traveled for two hours to pick up two units I won at an auction, and I've been waiting for a manager for an hour and a half. The customer service could only provide me with a phone number I've already called, and it's just an automated response system where I've left multiple messages, but no one has bothered to call me back.

Atwauna she was very helpful to me with the app and gate code

Do not rent from this facility. No management people sleeping inside. No customer service and it takes days for them to call back.

Neat Clean Well lit

Olivia has wonderful personality and I like you guys services

Working 10 hours and dealing with the rush hour traffic in our city today was hectic and draining... Not to mention I had to go and Rent A Storage Unit... It is there that I met the sweetest, helpful young lady I've seen in a while. She knew the ins and outs of everything I was needing there and then some! Thank You Osha, for making my experience with Public Storage on Wilkerson Blvd such a delight. Have a wonderful day.

Atwauna was wonderful 100%

Paying my monthly bill was a pleasant experience. Atwauna is so polite and very helpful. I look forward to coming to the .property

I’m not sure of the spelling but Atwana has been very kind and patient. It is hard getting thru to a different location via phone so it routes to this one. She always picks up quickly and tries to help as much as she can.

Atwauna @ Public Storage really went above and beyond. We traveled from Asheville to get to this unit and she was amazing to deal with. Not only is she professional but she is genuinely kind. It was a great experience all around!

I was not able to reach anyone in the office, but when I called I got Tina and she was very helpful with getting me the correct information for renting another unit at this location. Thank you Tina.

Hey some one broke my side right headlight need to pay up it wasn't like that when I drop it off or loose customer

Should be able to get in later

Old run down