Public Storage Self-Storage Units at 3912 Wilkinson Blvd, Charlotte, NC

Have a bad experience at Public Storage , I rented a unit online and the unit was FILTHY, no one was there when I moved in and I had to make an appointment. I am requesting a phone call from PUBLIC STORAGE CEO: Mr. Joseph D Russell Jr, to let him no how unfair I have been treated.

I’m not gonna lie. I was definitely a little nervous when selecting a new place to store my materials and my equipment. Lauren made my experience in the location absolutely worthwhile. I would highly recommend using her when trying to set up new storage units and options.

Lauren was amazing , moving in was a breeze thank you !

Don't no use this storage company. They never answered the phone until I filed a complaint and they are never available in the office they lock the door even if they are not out on the property. The manager lied to me and said if I pay the bill she would help me with a one time courtesy and it never happened and caused me to lose gate access. My storage unit has bee/ hornet nests in it, spiders and spider webs, bugs, animal poop, water from rain, mold, dust, pollen, most of my are all ruined and they are very valuable to me. I am so frustrated I immediately moved my stuff as quickly as possible and didn't even think to take pictures before or I would have posted it so you could see it. I would not recommend public storage to anyone and the managers do not work with you it's like they don't care. I am demanding to be reimbursed for all my damage items.

Very bad quality lots of spiders, a hornet's nest. The manager does not know how to do their job. Very rude and when I came up here to pay off my storage. She had the door locked in there with a man in there.

I would love to say thank you to Lauren she was amazing made sure I got the right size storage. I wasn’t in there 30 minutes her Communication skills and giving me all the information I needed was 100% great 😊 you need a storage come to Wilkinson blvd… Signed satisfied Customer 🙏🏽

Lauren was a great help getting things taking care of when moving into my storage. Ask for Lauren whenever you come in help.

Lauren was So helpful and kind to me. She answered all my questions and was super respectful. Such a pleasure to work with.

Friendly staff

Stopped by this store a few days ago to get some quotes and see the storage in person. Lauren was just a great help when it came to answering all my questions and reassuring everything.

Customer service was great, I came in to inquire about a storage and I wasn’t sure what size I would need. The property manager Ashanti help me out a lot and she showed me some unit. I definitely will return!!!

I went to the this location to review some storage options and Lauren helped me out by explaining the dimensions and what could likely fit in my unit. While this location didn't have the size I needed, Lauren pointed me in the direction of a store that did have one available. Thank you!

Lauren is a pleasure to work with!

It’s laid back I guess

They set appointments for moving in, yet don’t show up. Wasted my time, doesn’t answer phones. Had to find a different storage unit elsewhere in the city. Would not recommend this location to anyone.

The property manager Ahshanti was great and very helpful with getting me a unit love the service.

Ashanti did was amazing very quick literally 10 mins to sign up.

Lauren is awesome!!! I definitely recommend renting from this location!! Very helpful!

If I could give this place no stars I would. This is the most ratchet location I have ever dealt with. There’s never anyone there. I think the office has been open once since I’ve had my space. Then they excessively hyperinflate the fees, the late fee date has changed every month since I’ve ran into difficult times and they make sure to add it. They even raised the late fee. When you can get someone on the phone they’re rude as hell. They also make you pay for worthless insurance that covers absolutely nothing. They painted the buildings that bright orange and got that paint all Over my stuff and the insurance company denied my claim to replace my stuff with paint splatter on it. Then last month they tried to auction my stuff off for 1 measley month of fees for $330 and what I have stored there is worth way more that. $330. I would recommend anyone please don’t rent from this company ANYWHERE! They price gouge and there is never an actual person to help you. When they unlocked my unit last month after I paid it they still left a tab lock on that I had to cut off myself. They target people who they know value their belongings to over charge them for no apparent reason. I will also be making a complaint with the better business bureau against this company smh. BUYER BEWARE! DO NOT STORE YOUR STUFF HERE BECAUSE ITS NOT SAFE!

The roof on my unit had blew off and it is raining and damaging my items. I was told I needed to pay for my next months rent before they can move me to another unit. Still waiting for someone to return my call after payment. Re-review-Thank goodness Lauren came to the rescue. She was very attentive and helpful. She gave me a new unit in minutes. Thank you, Lauren

Lauren, the property manager there is awesome, she goes above and beyond for her customers no matter what to make them have a good pleasurable experience

My storage rental was fast and convenient location.

Lauren was so helpful in the office very happy with my experience here today

Lauren was awesome so polite and helpful . Such a delight to work with!

The agent was awesome. Was well informed and all around pleasant. Great job!

Lauren was Super friendly would definitely recommend cool person to deal with

It has been an horrible experience. When I arrived the unit I was assigned was already in use. No employees were on the property. I had to place my items in an unused space. I locked it up and repeatedly called the office to talk to someone...which you never do...to explain what had happened. Left messages and no return call. Then after 2 months management cut the lock off the unit and much of my stuff was stolen. The employees have no idea when this happened. I called the police and made a police report on my stolen items. I filed a claim with the Orange Door insurance that I've paid for every month, and they are even worse. It has been over a month since I filled my claim and nothing has been resolved. My items are long gone and my unit was destroyed. Horrible management. No sympathy at all. The 2 in the office were more concerned about what they were going to eat for lunch than my unit being broken into. Management made me a target for thieves, and now I am just waiting for resolution.

LAUREN WAS SO AWESOME AND AMAZING HELPING ME SECURE MY UNIT WITH PUBLIC STORAGE I WILL DEFINITELY BE RECOMMENDING PUBLIC STORAGE TO MY PEERS FOR ALL STORAGE NEEDS IN THE FUTURE AWESOME JOB GUYS KEEP UP THE GREAT WORK!!!!!!!! Thank You so much!!!

I came in to aquire information about a storage unit after a long day at work the manager of the store, Ahshanti, was excellent, well manored, and helpful. She was quick with giving me all information about a unit. Definitely will return and recommend to others.

Lauren the property manager here was great and very helpful , made moving in a breeze. Great experience.

Lauren was so kind and helpful and answered all of my questions with a smile. To say she has great customer service is an understatement. Thank you Lauren , I will be telling friends and family about this location

Clean facility, person in office was very nice.

Jarmani was super helpful and knowledgeable! Thank you for helping us get settled in town!

Very clean and modern! Amanda was super helpful with getting me checked in, she allowed me to move in a day early and she was very upbeat and helpful making the move as seamless as possible!

Lauren was great and very helpful

Wonderful customer service! Able to swap my unit for a bigger size quickly.

If I could give 0 stars I would. DO NOT RENT HERE!!! I rented a unit and came back a month later to find a different lock on my unit. When we went into the office to ask why they said the place was a mess and they have no clue but that if we wanted to cut the bolts off they would give us a new lock. When we came back 15 minutes from purchasing a lock down the street, there were about 5 males carrying stuff in and out of MY UNIT! They said they were given access to the unit a week ago and were told they could throw all my stuff out. My things are now missing and the police are involved. We cant get ahold of anyone working on site nor the managers. The corporate cant even get ahold of them. What kind of inside job scam bull S is this place?

Terrible experience here this past weekend reserved and did everything online my husband arrived initially could not locate it and no one was in the office hour past I called the phone # got connected to property manager who stated she was not on property and put me on hold after 9 mins of holding I hung up. My husband had people who seem to be living in storage rooms coming up to him asking if he needed help. When he did locate the storage it was broken into lock gone from inside. Then he went to office after the agent decided to arrive to be moved into another unit went to that unit and it was already occupied. He went back to office he had already been there for over 2 hours and requested a refund! She would not refund administration fee I would look elsewhere for a unit or make sure you have insurance at this facility. The agent informed him that property was broken into over christmas and the listings online are not up to date so I would beware of reserving online as well with this facility. She also stated she was just “filling in” that day poor job of doing that. We decided on another storage facility and happy we did we feel confident our things are safe there! Don’t waste your time here.

Appalling customer service and handling. I traveled for two hours to pick up two units I won at an auction, and I've been waiting for a manager for an hour and a half. The customer service could only provide me with a phone number I've already called, and it's just an automated response system where I've left multiple messages, but no one has bothered to call me back.

Atwauna she was very helpful to me with the app and gate code

Do not rent from this facility. No management people sleeping inside. No customer service and it takes days for them to call back.

Neat Clean Well lit

Olivia has wonderful personality and I like you guys services

Working 10 hours and dealing with the rush hour traffic in our city today was hectic and draining... Not to mention I had to go and Rent A Storage Unit... It is there that I met the sweetest, helpful young lady I've seen in a while. She knew the ins and outs of everything I was needing there and then some! Thank You Osha, for making my experience with Public Storage on Wilkerson Blvd such a delight. Have a wonderful day.

Atwauna was wonderful 100%

Paying my monthly bill was a pleasant experience. Atwauna is so polite and very helpful. I look forward to coming to the .property

I’m not sure of the spelling but Atwana has been very kind and patient. It is hard getting thru to a different location via phone so it routes to this one. She always picks up quickly and tries to help as much as she can.

Atwauna @ Public Storage really went above and beyond. We traveled from Asheville to get to this unit and she was amazing to deal with. Not only is she professional but she is genuinely kind. It was a great experience all around!

I was not able to reach anyone in the office, but when I called I got Tina and she was very helpful with getting me the correct information for renting another unit at this location. Thank you Tina.

Hey some one broke my side right headlight need to pay up it wasn't like that when I drop it off or loose customer

Should be able to get in later

Old run down

Thanks pam

Thanks pam

went in to office to make payment Pam the manager Is alway I'm the office and very Pleasant, she knows me by name did have to tell her who I was or my unit number... Excellent customer service..Thanks Pam

Good place to store your stuff but no lights in storage unit

Thanks Pam excellent customer service

Thanks Pam, away in office with excellent customer service skills

This public storage is on Wilkinson Boulevard the people in there are very friendly and nice and I like their prices so if you haven't gone there before to me is the best place the safe place to call home for your belongings if you haven't gotten a storage there and you need a storage right now they close I think at 5:00 so you have to go before 5:00 noon time to get you a storage space if you don't really know how to go about picking the Right storage space for the right amount of stuff that you have just tell them how much stuff you have that needs to be moved into a storage space and they will help you to make a good suggestion on which one to get that's what they done for me and I like my storage space very well much so and they will make the adjustments for you to pay online or come in and pay my card if you can't pay on the date that they sit for you you can tell them that the date doesn't suit you because you won't be able to pay it on that date then they will suggest that you come in and pay and if the door is locked when you get there and you know it's still early and it's not 5:00 just be patient because they do be out on the golf cart riding around making sure that no one has broken in to any other storage spaces out there and they do ride around on the golf cart keeping the property clean

Chevon was great. She took the time to show me each size of the storage units. Excellent customer service. I appreciate you Chevon.

I sit in my car for 45 minutes waiting on someone to show up to pay my bill and they were coming back to work. Happens alot at this place the manager was rude. She said I dont have to take my money and put my stuff up for auction. She was an absolute hood rat. Dont go here.

Me and 3 other people waiting for the place to open at 9:30. I left at 9:45 and know one was there. Came back 2 more times and know one in the building. It's like that every month I go there. Customer service isn't there top priority.

Cherese is so amazing she is so awesome great customer service

The customer service was totally good.

The customer service was good,, and the unit was at a great price for the space thank you

Great clean place

The staff at this place are not helpful at all!! Good customer service is something that needs to be taught to ALL the employees, even the boot leg so called property manager, who is hardly ever in the office! My light fixture was an old model from the 1980's.. I pulled the string n it broke. After I informed the front desk about it, I was told my unit was too small for them to repair!! Where do they do that at? If I spend my money, I want service!! I was told by a voice behind a wall from a supposed to be district manager that he doesn't fix units unless it's bigger than the one I rented!! That's trailer park, ghetto professionalism!! A new breed of people!! Spend your money where it is appreciated!! Not here on Wilkinson Blvd n Charlotte nc

Pam she awesome

Chevon was the best!