Public Storage Self-Storage Units at 3912 Wilkinson Blvd, Charlotte, NC

Hey some one broke my side right headlight need to pay up it wasn't like that when I drop it off or loose customer

Should be able to get in later

Old run down

Thanks pam

Thanks pam

went in to office to make payment Pam the manager Is alway I'm the office and very Pleasant, she knows me by name did have to tell her who I was or my unit number... Excellent customer service..Thanks Pam

Good place to store your stuff but no lights in storage unit

Thanks Pam excellent customer service

Thanks Pam, away in office with excellent customer service skills

This public storage is on Wilkinson Boulevard the people in there are very friendly and nice and I like their prices so if you haven't gone there before to me is the best place the safe place to call home for your belongings if you haven't gotten a storage there and you need a storage right now they close I think at 5:00 so you have to go before 5:00 noon time to get you a storage space if you don't really know how to go about picking the Right storage space for the right amount of stuff that you have just tell them how much stuff you have that needs to be moved into a storage space and they will help you to make a good suggestion on which one to get that's what they done for me and I like my storage space very well much so and they will make the adjustments for you to pay online or come in and pay my card if you can't pay on the date that they sit for you you can tell them that the date doesn't suit you because you won't be able to pay it on that date then they will suggest that you come in and pay and if the door is locked when you get there and you know it's still early and it's not 5:00 just be patient because they do be out on the golf cart riding around making sure that no one has broken in to any other storage spaces out there and they do ride around on the golf cart keeping the property clean

Chevon was great. She took the time to show me each size of the storage units. Excellent customer service. I appreciate you Chevon.

I sit in my car for 45 minutes waiting on someone to show up to pay my bill and they were coming back to work. Happens alot at this place the manager was rude. She said I dont have to take my money and put my stuff up for auction. She was an absolute hood rat. Dont go here.

Me and 3 other people waiting for the place to open at 9:30. I left at 9:45 and know one was there. Came back 2 more times and know one in the building. It's like that every month I go there. Customer service isn't there top priority.

Cherese is so amazing she is so awesome great customer service

The customer service was totally good.

The customer service was good,, and the unit was at a great price for the space thank you

Great clean place

The staff at this place are not helpful at all!! Good customer service is something that needs to be taught to ALL the employees, even the boot leg so called property manager, who is hardly ever in the office! My light fixture was an old model from the 1980's.. I pulled the string n it broke. After I informed the front desk about it, I was told my unit was too small for them to repair!! Where do they do that at? If I spend my money, I want service!! I was told by a voice behind a wall from a supposed to be district manager that he doesn't fix units unless it's bigger than the one I rented!! That's trailer park, ghetto professionalism!! A new breed of people!! Spend your money where it is appreciated!! Not here on Wilkinson Blvd n Charlotte nc

Pam she awesome

Chevon was the best!

To expensive.

Huge place lots of room for my trailor

Thanks Pam can always count on you to be open

thanks pam for all your help excellent customer service thanks for always being in the office

Good control of acces ! Clean and secures

Thanks Pam very good customer service

Angela was a great help and very helpful I really appreciate her for everything !!

Angela was very helpful and excellent service

Angelo State late to assist us you can't ask for better service

Angela is great!!! Thanks!

Had to move last min... pick this storge area was very happy I did the customer service person who help me was Angela she was amazing she got through everything quickly and also help me with my sickness as I'm 5 months pregnant wonderful women and employee would recommend asking for her she's awesome sauce...

Angela was so helpful and quick to help!!!

Sometimes it is had to get the app to open the gate.

Angela was very helpful transferring me to a bigger unit. Great service!

I haven’t had the pleasure of renting a storage unit yet due to full occupancy. However, I’ve been working very closely with Pam, she is the manager at this location. They have the right person running this place. It was very clean from what I saw, she was very communicative and patient in explaining the process. So I’m here to give her the credit she deserves. I was a little skeptical of the location, but it was pretty decent and it was gated. Thanks, Pam! -Nina

Thanks pam very helpful

Angela is amazing! She was so helpful and has the best service! I will most definitely rent here again!

I forgot to get the young lady name but great customer service. I reserved the wrong size and she helped me out with no hesitation. Thank you!!

Great experience at this storage facility! Lauren was knowledgeable, friendly & organized. She made our check out process seamless and we walked away very happy and well taken care of.

Lauren was an Angel, she made my morning please give her the biggest raise for her awesomeness. Thank you Carol Bishop

Lauren and Pam were very professional and prompt , they also gave me the attention and information that I was looking for , also kept me updated on the storage I was looking for .Great workers who you can tell enjoy what they do!!

Laura was super helpful and informative about what sized storage unit we needed for our business. She recommended the 10x15 instead of the 10x10 and was right once we got everything in there. I also called around to other storage units and public storage has the better prices for outdoor units. High recommended!

Thanks Pam and laurn, very friendly

Thanks Ms Pam for making sure I was secured ! You handled that situation expeditiously!

Angle was very helpful.

Ms. Angela was awesome she is very professional, friendly, and knowledgeable.

Angela provided excellent service. She made my first time renting a unit extremely easy! Would 10/10 recommend.

Just want to say thank you so much to Angela for all her help today with my unit. She was awesome.

Great service and very helpful! Lauren is very professional and goes above and beyond for her customers!

Was there 2/18/21. To get a unit service was great the manager on duty was on point. Thanks

Public storage Rocks! Angela M assisted me in a difficult time in my life and she is an Excellent resource. I was in need after the loss of a family member and speaking with Angela eased my concerns and frustrations. She was informative and empathetic.

Got a storage unit from here. Lauren was the agent and she was wonderful. So kind and helpful.

Lauren was great to work with and made the whole process easy and seamless. Would highly recommend the personnel at this facility.

Horrible. I will never store with them again. I was late on my payment so underandably I couldn't open the gate. Once I paid they put a lock on my unit claim I had a incorrect lock on my unit but other units had the same lock. The two previous times I went to my unit they had a lock on which has suppose to be taken off which wasn't. Their office hours are strange and a problem when you need actual assistance. I do not recommend this location.

Lauren was very professional and helpful!!!

The sales associate was very helpful answered all of our questions and was very pleasant and proficient.

Quiet place... helps you think about the next productive steps

This place it a nice place to put your things at the price is very nice for any size unit and the desk clerks are nice n friendly. However they need to answer the phone more to help customers and i also had vist the property at times they suppose to be open and they was not which mgr needs to address and fix. I will tell my friends this a great place to rent a storage

I recently went to this storage to find a possible storage space. The prices were great and the customer service was outstanding. I'm glad I chose this company. I worked with a young man named Jaquan and he was able to assist me with my unit and gave me satisfactory service. Thank you so much I look forward to staying with the business.

I started the rental process with Alan over the phone. He was nice enough, BUT, he OVER promised and UNDER delivered.(1 STAR) I showed up with my moving truck to the 3912 Wilkinson Blvd Charlotte location, in the POURING RAIN. To my surprise ALAN had reserved me the wrong unit (nothing to with size, it was the door width)( I had an oversized item) and quoted me the WRONG price with NO FREE ONE MONTH!!! In comes CRYSTAL the manager to this location, super sweet, super helpful and kind. CRYSTAL went out of her way to make up for all the miscommunication. The BOTTOM line, always rent from the on-site location! Why, because where was the phone rep on the day I needed him? Somewhere in Ca...thats' where. Thank you CRYSTAL.( you deserve 5 STARS)

Crystal is a great person she's patient and help me find the right size space for my belongings she also greeted me with a smile

Crystal is by far the worst customer service employee I have ever dealt with,she’s so rude, ghetto and unhelpful I just wanted to bring some awareness to her way of “helping customers “

Will never visit this place again

Crystal was great she help me do move in at last min she has a great personality

I had a bad experienced

Crystal is awesome and was very nice and helpful with my move in

DeShawndria was very helpful and nice. She was awesome

Lauren and April were just awesome on my visit today. Customer service was on point. They know how to make you feel welcomed. All your employees can learn a page from their book.

Crystal has outstanding Customer Service Skill. She is always polite and friendly with a positive attitude. If I had to go any where for my storage it would most definitely be Wilkinson location

Everyone one just nice friendly very helpful

Every Time I Came To Paid My Bill Crystal Always Greet With A Smile An She Have Great Customers Service.

Crystal and Brenda are so amazing they deserve a 5 star rating! You ladies are the best...please go to the Wilkerson location 💯

Crystal is very welcoming and patient. She answers all of the questions I have with short and to the point answers which is very satisfying. She also has a great attitude and you can tell she cares a lot about her job. I appreciate that type of go to.

Ms. Lucy deserve a triple rais good customer service is at a A+++++++++++ she made my day give her the gift of a Big Triple Rais

Crystal was very nice,great customer service

I came in wanting a unit because I had to move some stuff from my home, lucy was amazing. She helped through the process and found me an amazing unit to fit all my belongings.. thank you so much lucy, you are amazing and would highly recommend this place.. remember to ask for Lucy

I had an excellent time with Lucy, she helped me select a rental that was the right size for my needs. If you want awesome customer service, ask for Lucy!

You're worker Luci is such a blessing to work with I will let my friends know where to store there toy's

Customer service is very helpful and Lucy Marie is a very good saleswoman Thank you Public Storage

Visited this location on Monday 3/16/20, Deshawndria was awesome...she didn’t mind showing explaining to me the need have insurance on my unit or making sure I had a unit I could add to. She has a beautiful, inviting , and warm smile

Crystal was very helpful

Krystal was very cheerful,kind and helpful! She rocks!

Great customer service.

Crystal

Muy amable Daniele,muchas gracias. 👍

I am trying to pay my bill on line

Came in spur of the moment inquiring about sizes and prices as I've never done this process before and Danielle was an absolute breath of fresh air. She has such a remarkable presence and amazing attitude. She answered my questions and assisted me with no attitude. Even showed me several unit options and allowed me to take photos of each size despite the weather being cold and wet. Definitely would recommend this location if for no other reason, then for her alone! If you can see this, THANK YOU SO MUCH SWEETIE!

Don't choose this place! They will give you a special deal to move your things in and them go up on price and find ways to add on fees etc. If your EVER late.... Was paying double after 6 months because of rates changing. DONT DO IT.

Crystal is a great person,great personality,and I'm glad she's here to make my payments

Crystal gave me great customer service while making my payment she's great

CRYSTAL IS A GREAT MANAGER... I LIKE HER ALOT.. 1 THING SHE DOES IS,.. SHE DOES AN EXCELLENT JOB MAKING SURE IM UP TO DATE ON MY PAYMENTS AND AM WELL AWARE OF ANY CHANGES TO MY ACCOUNT AND AND THE PROPER PROCEDURES TO TAKE IN ORDER TO MAINTAIN EVERYTHING CORRECTLY!... THANKS CRYSTAL 👍 😀..(SHE TRULY IS GREAT!)

Crystal & Daniele showed excellent customer service! Very nice young women.

I had a good experience with crystal she's been very helpful and very knowledgeable about your organization i do appreciate all the effort and knowledge of crystal thank you so much

I wasnt there

Crystal is very patient with me and my husband and her customer service is great

Crystal customer service was great she made sure my move out was as easy as go and I will be back to store again

Crystal gave me the best customer service here since I been with public storage

Crystal gave me great customer service as I came in to pay my bill she’s the best

Crystal is a great person,has a great personality and is very patient

Crystal was great with our move in she has great customer service traits and I would recommend everyone to see her when they come in

Nice property at reasonable prices. Sign up was quick and painless, thanks to Letty!

Crystal was closing today and she stayed over to assist me with my move in she was patient and very helpful and has GREAT customer service

I must say crystal and letty are great at what they do ..customer service always on point

The Property manager is the best! I absolutely love her

Just visited public storage on Wilkinson Blvd anx Mea rocks!!!

Crystal and Letty gave us great customer service and I'm glad we stored here

Letty is the best ..she have me great service ... and nice smile ..she always be polite and professional....

Letty was great with her customer service I will be coming back !!

Great customer service from Tiahna and Crystal... Will definitely recommend

This is a good and friendly staff love this place and I will be using this location again and again. The property manager she is the best. She is very friendly and down to earth, y’all need more of her at your other locations.

Always welcome with great customer service from Tiahha and Crystal

Nef and crystal were great with helping us pick the perfect unit. Couldn't pick a better place to rent a unit.

Excellent customer service especially the worker Crystal!!! Showed me the unit and was very professional, Thank You for your service

Crystal was awesome!!! She provided quick and friendly service...

Monique have the best customer service I seen in a long time, she even mad me laugh threw these hard times thank you Monique

Great location. Tihana is the bomb for real. She always make sure you get exactly what you are looking for... Yall need to promote her.... 🙏💙

Tiahna and crystal greeted us with respect and made our visit welcomed

I receive excellent service from Crystal

I came in at 3:00 to see about a storage.....Crystal was very nice great smile and great customer service I appreciate her service and highly recommend glad she’s at this location

Came in at 5:30 to make payment and Crystal was very kind,considerate,and polite and made sure that me and my husband was taking care of while the other young lady laid down on counter on phone and didn't asked for assist with anything but we had great service with Crystal and glad she's at this location

Tiahna was very pleasant and helpful

Tiahna was very helpful and answered all of my questions. I appreciate all of your assistance today! Keep up the good work!

Tiahna was very helpful and informative.Great service

Friendly

Moved in on 8/26 Monique did a great job made sure I had the right size she have great personality but I received a call about my bill by another co-worker who didn't have such a great attitude I believe her name was started with a T but I do want to say Monique does a great job also Letty thanks

very unprofessional and helpful. Tiahna

Tiahna was the best and very helpful . Thank you so much

Gianna was great, and issued great service.

I received GREAT service from Tiahna😊

Monique did a wonderful job. She help me get the right size I needed and the price wasn't bad at all. Great job Monique

Very well kept, clean.

Jason was very nice and he explained everything to me about the different size units

Never locked the gate. People were always loitering and the units are infested with bees!!!! It's extremely lucky I wasn't stung moving out.

Great quick service! Tiahna was very polite and positive. Gave lots of information

Tiahna did an excellent explaining everything and gave a great tour. Thanks

Tiahna helped me pick my ideal unit and was nothing but cordial and customer oriented! Highly reccomend!

The employees are great and Tiahna was very helpful and polite. She showed interest and concerns about the things I needed done. 👍🏿👍🏿

Tiahna was the best. She was extremely helpful and I appreciate her service.

Okay

Great.

Tiahna was very helpful. She made sure I was satisfied with the unit and explained all the details. A pleasant experience.

The main office is currently under renovations but the temporary office was near by. The young lady at the counter was friendly and helpful.

Great customer service Ashley

So helpful Monique’s service is the best !!!

Thank you Tiahna

Didn't visit the facility, but a shop operating inside.

David was amazing! He made our transition flawless and made us feel comfortable with storing our items at this location. Thank You!

Thanks you Ashley for your great customer service, you was able to get my rate down and get my late fee waived. Thank you

My unit was broken into,they left my unit door open all night when they said they was coming later that evening to fix it and all they offer me was a $19.50 credit and they made me purchase another lock!!!!!!! Terrible!

Hannah is always friendly

Ashley is amazing and quick great job beautiful

The manager (Ashley) was the bomb!

THANKZ NATHANL & HANNAH FOR THE GREAT SERVICE & HELP WITH MY UNIT...KEEP UP THE GREAT WORK!

Great customer service with the staff. Very efficient and helpful. They got me in and out with no issue.

Came in to pay my bill young lady’s were very polite and kind

Hannah answered a mkm y questions

Hannah was very professional and answered any question I had will send anyone needing storage to her

came in to inquire about a space for my business and these 2 ladies ashley and Hannah were very helpful with pricing some moving supplies and even getting me a space in the front, impeccible customer service. thank you ladies

Hannah was extremely helpful and friendly!!!

wish everyone was as patient and courteous as this young lady ashley. she had a office full of people and was very polite and respectful to everyone, beautiful and intelligent. keep up the good work shawty

Ashley was amazing she helped me with getting my truck stored and even information that had nothing to do with my rental, all customer service needs to be like this

Very friendly and welcoming!!

Me and my family have used this site for some years. Great location. The person who assisted us was generous and thoughtful during this holiday season. Highly recommend!

Very helpful, Prices are beyond magnificent!! If you need a storage unit you should come here ! They also are very helpful ❤️ love public storage !

Awsome experience at this property, the property manager Hannah was very professional, kind and knowledgeable. She made sure that all of my storage needs were met. Security was up to par here and I felt safe storing my belongings at this property. I’m looking forward to returning to this property for my future storage needs. 5 stars.

Recently moved out my property was damaged and they gave me so much hassle. I left all the stuff from the water damage in the unit and they trying to charge me $250 for a cleaning fee. Don't get unit A11!!

Nicole and Ashley has wonderful customer service:

Awesome customer service, very friendly thanx again ash

The women in the office were very friendly, informative, and courteous. The process was quick and easy. The prices are very reasonable and the location is convenient for us!

Great service. Friendly and fast. Helpful will all info needed.

Very professional job well done Ashley

Kind and courteous beautiful girl thanx ashley

Hannah was so helpful in helping me find the right unit for my business. Not only did she help me but she also helped me save money by switching to Public Storage which has better rates and larger spaces. Thanks Hannah!!!!

The staff at this location are friendly and try to help the best they can. I have been a tennant for over a year and a half and have had two different storage units between my wife and I. I just recently moved out of my storage unit on the 4th of August and was told that I would have to pay the ENTIRE month bill of $240.00 even though that I am only paying for the 1st through the 4th. AT NO TIME did they tell me this when I checked into the storage unit. Had I known this, I would have gone to Haul and paid a tad bit more, but wouldn't have had to worry about this! Furthermore, when I talked to the location twice about this issue they can't do anything about it. Understandable, the employees there don't set the systems. They told me to call the call center. The call center said that they can't do anything there for me to call the district manager. The district manager, Reid Kahler has not responded to any emails or phone calls. His phone number goes straight to some voicemail that you can't understand what is being said in it every time I or someone calls in. I can't get anyone else in the contact center to help me. As far as the storage unit itself goes, Okay at best. Trash was always an issue at this location, as the property wasn't maintained the best as dumpsters were overflowing, and couches sitting outside next to dumpster for months. Taping in the ceiling of our unit was coming down, and despite the numerous times we've mentioned the upkeep of the place to the staff, always remained the same. SO if you're looking for a storage unit, the staff here was friendly but not helpful (not to their fault) with our issues that we had, but beware that you have to move out by the first before you end up paying for an entire months of rent for a couple of days. In my honest opinion. Uhaul has fantastic indoor storage units, climate controlled, better (and fair) billing practices, and anytime that I have had an issue with anything regarding my other storage unit there, they were on it fast. Do yourself a favor and save the headache and lack of care and response from the regional manager and location manager and go elsewhere. Note- As of 8/12 I still have not heard from any contact made to the regional manager or location manager from my initial contact on 8/6.... Sincerely, Very Unhappy Customer

The service was excellent. He was very polite and made sure we was satisfied with everything.

Nicole Feaster has great customer service. It’s always a pleasure to see her.

Monique was a Blessing to us she had so much patient she went an extra mile to make sure we satisfied excellent service the best I experienced in a long time! Need more workers like her thank you Monique

Monique did a wonderful job love her service she's the best happy go lucky person thank you

The security gate doesn't work all the time and there is no 24 hour access. That's why it's so much cheaper than other places.

Great people, friendly and fast!!!!

Hannah gave me great customer service, very professional and helpful... will definitely recommend this location! Thank you Hannah

Aaron’s been great nice property

Aaron&Hannah were both extremely!! Helpful, while providing exceptional service above and beyond expectations.

Hannah Richardson helped me out a lot, she got me what I needed with no hassle, she was very nice and professional

Hand down Hannah R get an A++ in my book she was very helpful in all ways and i most definitely will relay this to any and all friends and family who may be in need of public storage Thank You Hannah for your all your help

I walked into this location looking for a space to accommodate my personal belongings as I am moving to Charlotte in a few short weeks. I wouldn't normally consider storing my property in a public place but Hannah assured me that I had nothing to worry about with public storage, and that my things would be safe... Hannah worked along side another gentleman by the next of Aaron who was more then generous and insisted that he showed me around the property and take a look at some potential units that they thought would be a best fit for my needs. In all I had a great experience and those guys made me feel at ease and I WILL be storing with public storage in the Future. Thanks Guys keep up the good work 👍

Very convenient

Monique did an excellent job very friendly thanks

Had great customer service

Hannah was very helpful with assisting my aunt in all her storage needs

Monique did a great job

Monique and Keshia did a wonderful job

Monique did an excellent job thank you

I have been a customer for over 2 years. I have all ways received great service and if I had a problem ot was handeled quickly. Thank you Hannnah for keeping us here at Taylor Interiors equipment and supplies sercure.

Great service here by Monique and Keisha 😁

Hannah was awesome best customer service ever!!!!!!

Monique did a great job helping me thanks

Hanna is always helpful when I come in.

Hannah was very knowledgeable with helping me store my needs

It has been a pleasure working with Hannah I got a nice price on my storage unit

Monique did a great job getting me set up with my unit.

Keasha feaster at public storage was awesome she realy helped me find everything i needed

Jason did an excellent job.

Monique & Keisha was the best !!!!!!

Can I have the number for this store?

Hannah and Aaron was a great help they assisted me in all my storage needs

Friendly counter help

Monique gave great service very helpful even tho it was raining

Monique Dalton did the best job ever! She made sure I saved money and provided excellent customer service thank you Monique

Monique Dalton gave great service she also help me get my fees removed thanks to her i was able to save money and she had a great attitude

Hannah and Keasha was amazing.. I love this place and it's the only storage I use!!!!

Never being there

Respectfully and take what it takes

Always rude

Hannah had good customer service

Best customer service

It has been a long stressful day and I was in need of a storage unit quickly. Hannah made the day so much better by not only being professional but kind and pleasant as well. She assured me of the unit size and this location for my items to be stored. I am very grateful. Thanks Hannah and Public Storage for being so kind and understanding.

The people at Wilkinson Blvd are very nice come check them out good customer service

On April 1st I had the pleasure of dealing with Monique and Kisha who tried to make my experience of moving my father's storage to a larger unit as simple as possible. Some issues according to company policy were not able to be completed that day. I was advised to follow up with Hannah, the office manager. On April 26th Hannah just so happened to be in and definitely made the process easy to complete what was needed. She also said she'd been dealing with my father for a while now and understood my pain with a smile on her face LOL! Thank you Hannah and please remember you said that in the future when he obviously needs a little patience to deal with. Mr Harrie...gotta love him!!!

I got great customer service here !

I was greeted with generosity as soon as I walked through the door. I had no clue what size unit I needed. I started describing the things I needed to put in storage to Hannah, and she helped me determine which size unit was best. Her customer service is great, she's very understanding and helpful. I recommend anyone to get a unit at this location. I really feel as if my belongings are in good hands.

A big pile of garbage as you leave the facility not good at all

Hannah was great from the moment I walked in the door... She helped me to determine what size storage space I need and made me feel comfortable leaving my belongings at this property... I couldn't thank her enough...

Hannah assisted me greatly

Service was great & in a timely manner I would suggest to others strongly.

Came in today Monique Dalton gave 5 star service thank u

Came today to public storage because i had a reservation monique dalton did an awesome job love her service thank u

What I like most about this particular site is, how courteous/friendly the entire staff were. Thanks guys for a well trained hand picked team. 😉

Hannah was very friendly and offered great customer service

Monique & kody, fantastic customer service

Monique did a wonderful job also phyiils

Great Service

I love this place she was very friendly and helpful she even helped me pick out the perfect size I needed.

Hannah created us with smiles and gave us great customer sirvice

She was a very nice and I had a great experience and she greated us with very big smiles

Tara and Hannah was awesome they offered great customer service I definitely would recommend storing there

Received 5star customer service while there.Thank you Hannah and Tara for your assistance.

Best experience that anybody can ask for especially in a stressful situation they were kind they were courteous they were patient they were polite the best app that anybody can ask for I really really enjoy both the ladies today on 7/15/16 they were phenomenal with me I didn't experience anything badly out of the two of those at all from the phone conversation to the exit of my Deliverance I love them!!!!

Good peoples, only place I store things when I'm in the city. Hannah is my favorite, very professional young lady. Takes really good care of me everytime I visit.

Brittany and Hanna were fantastic. They were both so sweet and friendly. I definitely recommend coming to see them.

It was a great experience. Thanks Kody and David for saving me money! I really appreciate you!

Kody Was very nice he explained the policy and procedures to the rental agreement very well.

Hannah was awesome.. She took great care of us and was very polite and respectful.. Def the best service I've had since moving to NC, thanks for everything... Stay awesome!(:

This is the first time I use Public Storage, the young lady that helped me was Tara, on April 12, 2016. She took the time to show me the parking area where my vehicle will be stored. Tara was courteous, detailed, and had a positive attitude. She made the transaction an easy process. Thank you!

Hanna was great today,from the phone conversation,to my arrival.Great Customer Service,I would recommend anyone here.

Received 5 star service here! My wife and I are moving to the Charlotte area and came in to drop off some of our things at this storage facility. Hannah (part of the management team) took care of us and really bent over backward to help us find the right storage solution. She was extremely kind and helpful and we felt very well served by this public storage facility. I would highly recommend it.

Hannah was amazing, as soon as I booked my unit she called to thank me ! First time anyone has ever done that , she also confirmed the details of my order with me and made sure I had the right unit since I was having trouble with the public storage call center. When I arrived at her store she introduced herself & made sure I had everything I needed. The customer service experience provided by Hannah was priceless. Ask for her when you get there!

Great customer service with a smile..... Something you don't see every day

Upon arriving to this location the young lady Hannah guided to the business. She was very efficient very knowledgeable and very polite. This is the best experience I have experienced pertaining to customer service in the last year I give the agent 5 stars.

I recieved excellent service by Ms. HANNAH. GREAT JOB, THANK YOU SOOOO MUCH. T.GEIGER. INSTEAD LEAVING SHE CHOSE TO ASSIST ME ME WITH ME WITH NEEDS. AGAIN, THANK YOU!

I went in looking for a unit and Hannah helped me with all of my needs and got me in the right size for right price

Only needed my unit for 1 month and the Manager Tierria gave me a good deal. She even showed me how to pack my stuff in so I could save extra money.

Tierria and Hannah were amazing to deal with. Always pay my bill at the Wilkinson store just to get a great laugh.

Tierria has been a tremendous help with this entire moving process.

I've been storing here for the past 5 years and I can honestly say Terria cares for her customers. Even when I'm late she calls to remind me.

Tierria gave excellent customer service and represented the company very well!

The property manager Tierria is really nice to work with. Weve had our unit for 3 months and really enjoyed the customer service.

Tierria has been amazing this past month. Great deals are n their units.

I received exceptional service from Tiara and David while deciding which storage unit would best fit my needs. They definitely value their customers and get the job done.

Tierra is very professional and knowledgeable she was able to answer all of my questions and concerns regarding my items being stored at her location. She gave me 5 star customer service !

Tierria was extremely professional. Great customer service. This is my second time renting with public storage and i must say they really strive for excellent customer service.

William gave the best customer service ever!!!

Really great friendly staff

Tierria is such a friendly person. I enjoy coming in to pay my bill just to speak with her.

This whole moving process has been extremely frustrating. When I went to the public storage on Wilkinson the manager Tierria was so friendly. I honestly walked away smiling.

William was awesome. Customer service was great

I was instructed to leave a review on my experience and to be honest it wasn't that great. The young lady that helped me was really polite but the lady in the office Tierra I think that's her name. She was very loud and unprofessional. She made it clear that she was on break but I couldn't really focus on my rental because while yes she was on lunch but she was in visual eye of customers having a personal conversation on the phone while I was trying to complete my rental. It will make me think twice again before I rent from this side of town again. I rented the space but I'm looking for a new location to move my things to. Customer service isn't the way it use to be.

Tierria displayed excellent customer service! She was able to help me with all my customer needs.

Sabrinna was very helpful.

Sabrinna and Tierra were awesome.

Excellent customer service from the staff. Very satisfied with my visit.

Very friendly service ... strongly recommend using this site.

She was a good help

LG

great customer service by sabrina thank u for u services

Me and my mom came in to rent my Grandma a unit and the Manager Tierra was extremely helpful.

Tierra was awesome. She had me and my wife in and out. Great customer service

Wonderful customer service Tierria is the best ask for her when you go. Highly recommended :)

Very good helpful service. Good cuustmer service with terry come vist

Let me start by saying Tierra and David were extremely friendly and quite helpful. This is my second time using public storage and I must say they always seem to impress me. Thanks for caring and taking valuable time with me today.

Tierria did an awesome job getting me in and out. The location had great prices and friendly staff members.

I come in Every month to pay my bill just to get a laugh. Tierria has been a pleasure to deal with.

When I went to this location a Ms. Sabrina helped me. She was so pleasant and helpful with everything. I would recommend this location to friends and family.

Prompt friendly service!! :)

This is the first time I had to rent a storage. Space and the Manager Tierria made it extremely easy. She was very polite and easy going.

Even though I would have preferred being on Wilkinson, tierria was still able to find me a unit in my price range on N Tryon. Great Customer Service.

Property management Tiara was extremely kind by helping me to find a storage location to suit my needs. Thanks you Tiara:-)

This would probably be a 5 star rating but of the misinformation from the call center on sizes of units which made my visit 4 hours instead of 1 to get set up. in comes Jennifer to the rescue! She was AWESOME and very patient as we worked through the issues. If Jennifer answers the phone you are in good hands!

My experience with Jennifer was great. Good customer service she walk me through everything so I can have a good understanding on how everything works great customer service

Jennifer is a great site manager. She is very friendly, helpful, and knowledgeable. Thumbs up

I just want to say every time I visit Jennifer and kara are always delight. Thanks ladys.

I received exelent customer service from Jennifer and Kara at this location they are very helpful Love it...

Jennifer was super helpful to us! Gave us everything we needed and very quickly!

Jennifer had excellent customer service and help me out very well Thanks public storage

During my stay at public storage, I just want to say Jennifer was awesome. Always nice and friendly during visits. I will be back in the future if I ever need storage. Thanks

Jennifer was extremely professinal when moving in today.

Jennifer is awesome always so sweet and nice when I come visit property. Thank you for being you.

I received EXCELLENT Customer Service by Keisha at this location !!

I had an great experience working with Jennifer. She made sure I was accommodated and that all my needs were met. She is an awesome worker and works well all around.

I came to public storage for two reasons (not because its cheaper)..it opens on sunday and the reviews about jennifer. Jennifer lived up to her reviews she was very helpful, knowledgeable, charismatic... Thanks Jen

Jennifer was very knowledgeable and she helped me out with all options of saving money. I spent more with her upselling techniques. PS has a wonderful employee

jennifer is awsome every time i come to make payment. she is a delight to deal with. i love this location.

I absolutely love the customer service I receive every time I go to my storage space. The place is clean and very quiet. Jennifer, Keisha, and Reid are always ready to help. I've had other storage units that just don't compare.

Jennifer had great customer service. She went above and beyond! Give her a raise! Hard workers are hard to come by.

Jennifer is very friendly and always give good customer service

Jennifer and Keisha were great with showing the property and unit.

very good enjoyed the friendly service from Jennifer.

I have 2 units at this location, and just want to say that every time I come to this location to make a payment Jennifer is always a delight to deal with. Thanks Jennifer for being polite and helpful.

My experience working w/ Jennifer was awesome. Her customer service was great and she has an outstanding personality!!

My experience was wonderful. Jennifer was a Very Big help ; She was is Warm and Polite. I give her 2 Big thumbs up.

As a service member we dont have absolute control of our schedule and we needed to vacate a unit within a few days of making the monthly payment of $110, Public Storage refused to refund any portion of the rent citing "company policy". They also refuse to provide service members with military discounts. I'd advise those who serve or who have served to look elsewhere.

This was one of the better experiences I have ever had renting a storage unit in the Charlotte area. Jennifer was incredibly helpful and resourceful in helping us solve our problems storing extra furniture before our big move!

Jennifer was awesome! Great services and swift!

it was very nice service was good she was very good at explaining the things to me and letting me know what I would be getting myself into very helpful.

very helpful when I came to close out my public storage account. dandre and Jennifer were helpful today with all the questions I had and were also very courteous! happy with my experience here. I have had bad expericiences in the past with other storage companies but this one has been better than the rest.

The short time I was here Jennifer was great and very helpful. Would recommend you all to everyone.

Keshia and Jennifer are great young ladies they made the whole storage experience great!! Keep up the great work ladies!

I've been a tenant here at this location for 5mths. and Jennifer the manager has always been courteous, professional and kind

Jennifer was awesome! She is knowledgeable about storage information and can answer any question that you have! I am very happy with my experience here.

I appreciate knowledge, care and a friendly atmosphere. Thank you Jennifer for easing my mind and concerns and making this an easy transition from out of state.

Great people! 2 wonderful young ladies! Actually make made me want to apply just to work with them!

I loved Jennifer she is awesome she is a fantastic representative of public storage. She is a wonderful and kind person.

My name is Shirley Hudson and I've been a customer since 2009. I vacated just this month because of buying a new home but I want to take the time to leave a review about the location at Wilkinson. I've really have enjoyed my time at public storage.But I really want to recognize the property manager Jennifer. One thing I love about her is her smile. Everyday she has the same attitude.. Happy, friendly and genuinely cares about her tenants. She always ask how your day is and always willing yo help you anyway she can. Thanks Jennifer for all you have done during my stay.

Jennifer and Keisha was wonderful today. Process was very fast and smooth. I feel comfortable with this location. Keep up the great work lady's.

I just want say a few words about the five star customer service that I received today at your Wilkinson location. I actually came to this location base on all the other reviews that I read when looking up storage. Not only is it true from other reviews but I also received some of the best customer service today from Jennifer, the property manger. This young lady was a delight as soon as I walk in to the time she walked me to the door. Patient from the start, very detailed in explaining her facility and the benifits of the property. Answered all of my questions and concerns. I will be a future customer and not only that I will make sure I tell all my family and friends about this location for future storage needs. Thanks Jennifer!

Keisha did a wonderful job. Thanks

I was new to charlotte, and I was in deserate need of storage space and fast. I went to many storage places only to be hassled and over priced. I finally decided to go to Public Storage. The facility was neat and tidy, everything seemed very professional.Jennifer, the manager, was very nice and knowledgable about storage options available to me. She was very friendly and gave me honest answers to my questions. She gave me the best deals and even helped me move my stuff in. I would highly recommend this place for all storage needs.

I KNOWN JENNIFER FOR A YR WHEN SHE TOOK OVER PROPERTY SHE HAS BEEN NOTHING BUT WONDERFUL AND MAKING THE PROCESS SO EASY AND MY TRANSISTION TO PROPERTY A GREAT PROCESS. SHE HAS EXCELLENT CUSTOMER SERVICE SKILLS. THANK YOU JENNIFER FOR EVERYTHING YOU DO FOR ME....

Ok I usually don't do reviews, but I had to do one because Jennifer provided great customer service to me and my family. She made sure that she did her job accurately. I loved her attitude and pleasant smile. The office was always a joy to come to because everyone made you feel welcoming. It was always a blessing to be around such loving people.

Very kind, clean, and professional atmosphere thanks to Jennifer

I received EXCELLENT service from Jennifer at this location....

MS. JENNIFER WAS VERY HELPFUL WITH MY NEEDS. IF I HAD ANY PROBLEMS SHE TOOK CARE OF THEM. SHE IS AWESOME......:)

MY EXPERIENCE WAS AWESOME Jennifer was awesome as well great customer service!!!!

Jennifer is always professional and friendly. Always has a smile when i visit the property to make a payment or have any questions. Thank you

Jennifer was very helpful and was willing to work with us

Jennifer is always nice when I come in!!

I just move to Charlotte and I was looking to put my extra belonging in a storage. I looked around on web to see which property had had the best rating. I came across this property and love the response from their customers. When I visited the location I was greeted by Jennifer. She had greeted me with a smile and very professional manner. She had answered all the questions and concerns I had with storing my belongings. It was very informative and it was great help. I would recommend this property to anyone I know who is looking to store.

I was shopping around at this location and Jennifer was the friendliest person and very knowledgeable about storing my things there, I will highly recommend my friends to this location, after going to many of them today she was the best customer service ever.