Public Storage Self-Storage Units at 7000 Harrisburg Road, Charlotte, NC

Nina is very professional her manurisim is outstanding a pleasure to meet.

My wife and I never used a storage company before so we had no idea what the experience would even be like. Heck, we weren't sure we had the right size unit for what we were looking to store. Nina, working the front desk, came to our rescue. She answered all our questions, showed us different units, gave advice on what to do, what would work vs what wouldn't, all in a calm and friendly manner, putting us at ease as if we were family. Thanks again to our MVP Nina for making us feel welcome!

Nina was very polite and and helpful also professional

Marilynn and Nina great to work with vacating me out of two spaces I forgot about costing me 600.00 but kept one space canceling 1 parking space that is in auction thanks ladies

Nina Marilynn thank for the help with app

Ms Nina is amazing she’s so kind and helped me with any questions I may have had. Thank you Nina

Nina is a great person love her

The lady over there and her manager was super helpful and they are awesome . Thank you for help

Property Manager Ms. Nina was very helpful. Excellent customer service! Thank you!

Great customer service

Sarah has great customer service she tried to help me with my app!

Was at the storage on Saturday having trouble with access and Nita went above and beyond to help me resolve my issue! Very nice workers at this location, Sharon always helps me when needed!

Do meet Sheron , very corporative and Amazon person.

Update: 6/2023- I can never reach anyone in the office. The gate was destroyed (though replaced) and the rent increased AGAIN. OVER $300. YET NO CHANGE IN ACCESS. ITS NOT EVEN TEMP CONTROLLED OR ACCESSIBLE AFTER 9PM. What changes have happened for yet another increase. This to me is crazy. I used to accept this space... but not anymore. Over 10 years and now we are letting go of Public Storage. Clearly they don't honor ppl who have been using their services loyally.

Ms. Sheron was Amazing… Very helpful.

Sheron was a fantastic help getting our unit set up.

I chose this place due to all the great reviews. Maybe it is usually good and this is just a bad experience for us, I don't know. We just went up there to take a load into our new unit. The gate to get in was totally battered and clearly had been rammed to get it open. No access code is even needed, you can just drive right in. Our unit itself is just as bad. The ceiling is falling in and the door is messed up where it won't even close properly. When I rented it, instructions said that the lock provided was 19.99, but that we could return it for a refund if we have our own. Well the door is missing the bottom slider, so we would be forced to use their little rinky dink lock that could easily be picked. The whole place does not feel secure and I do not feel my belongings will be safe. I sure wouldn't want to be there alone with the gate allowing everybody and their mama in. I truly do not understand why the gate has not been repaired, it should have been handled immediately. I've requested a refund and plan to go to an actual secure facility. So just, beware. If this is a good location for you, maybe go in and rent face to face where you can see everything before spending any money. I truly hope they get the gate repaired quickly and that unit fixed before trying to rent it out again.

Sheron was very helpful, nicest lady I ever met.

Sheron is awesome. She has excellent customer service. I wish I could have given her 10 stars.

Mrs.Sheron was absolutely the best! You just can't get good customer these days. Mrs. Sharon was outstanding! Every company needs a SHERON. Thanks Again!

Ashley was very helpful and set everything up for me and made it very easy on renting the storage unit

To Public Storage on 7000 Harrisburg Rd, I wanted to express my gratitude to everyone, especially Sheron, who assisted me with the transfer of one unit to another in such a short notice. I appreciate the understanding and thoughtfulness of Sheron. My personal situation was very unexpected, and she was very sympathetic, encouraging and uplifting. Thank you all again, so much for making this experience as smooth as it could be! -Stephanie

I met with Ms. Sheron Lowe in the office at the Harrisburg Road Public Storage. She was very nice and very helpful when renting my storage unit. She answered all of my questions when she took me to view the unit. Great customer service all around. It made my experience a lot less stressful when trying to move. I Give Public Storage 5 Stars.

Public Storeage good job !!! I rented years ago and came back .. Ashley in the front is so nice and accommodating.. answered every question with complete understanding and patience.. she had 4 people in office and never missed a beat .. and the property is so clean now .. very good improvement.. will not leave this time .. keep Ashley she deserves it

The agent Ashley spent a considerable Amount of time trying to get my online reservation straight around . To me she went above and beyond trying to help me and she was able to solve the problem.

Sharon was the most professional, courteous and helpful person, and it was a delight to have her serve and help me to accomplish the things I need to get done. She should be given a raise and part ownership. Thank you for having good employees.

Customer Service was horrible. Ashely was not very customer friendly.

The greatest ladies you will ever meet. Ms. Sharon, very sweet 😋

Thank you so much Ashley and Danielle Just amazing customer service I needed a unit and they were there to help me I appreciate that

Great job Danielle

Customer service is unmatched thank you Danielle

This is the quickest I have experienced in making a payment thank you Danielle

Thank you Danielle for all you do

I must say upon my initial interaction with the first attendant had me questioning my choice of doing business here but I must say after speaking with Ashley and receiving amazing customer service I feel confident I made the right decision

My brother and I came in to get a unit and everything was going great until the end when Danielle asked us to leave a review when we told her we didn’t know how she grabbed my brother’s phone and wrote the review her self and we don’t think that was right since it wasn’t from us shame on you Danielle but we wonder if she writes her own reviews

Thank you Danielle and Ashely

Great job Danielle

Thank you Danielle and Ashley for providing excellent customer service

Rentan espacio para estacionamiento de Vehículos ?

Awesome place!Ashley went above and beyond giving me options for unit sizes and prices. Submitted online and called me next morning if any questions and set up appointment! Place well maintained!

New girñ.os very nice to me

Mrs.Nina was a pleasure to work with, very professional and informative of the services the property provides. I'm now a customer and look forward to the partnership.

Clean and secure!

This place is awesome! But what makes it even better, is the staff. Specifically Nina! She is God sent! She helped me with a same day transfer with no issues, answered all of my questions, was straight to the point, and very thorough with the information she provided. I mentioned to her the problem I was having, and she came up with a solution within minutes. She definitely deserves a promotion. My process was a-lot less stressful with her help. Thank you again, Nina!!

Scardenia did a fantastic job today. She deserves 10 stars instead of 5. I will recommend this location. Thanks again.

Sharon was great! She help me several times to get the best storage space for my needs. Sharon has great customer service and she gets the job done.

Scardenia was truly helpful finding me the right storage space...She did an awesome job.

Ms sheron was very friendly an awesome very great customer service

The property manager at this location is absolutely amazing! I witnessed her outside cleaning unit doors, which I have never seen an employee doing since I have been storing here. Thank you Jenny for working so hard out in this heat!

I reserved a unit at this location, and a couple of days after my move in date, I get to the location to see they have every unit under a specific access time. I currently rent a unit with another company that has a mixture of access timed units and 24 hour access units. I reserved the unit at Public Storage, under the impression that the drive up unit I reserved and paid for was 24 hour access. I get to the location around 11pm to move some things in and see that all of the units are behind a gate with access from 6am-9pm only. I called them the next day, because when I reserved the unit, I didn’t see anything that stated that my unit only had those specific access hours. I asked how to go about cancelling the unit, since I wasn’t going to use it due to the restricted access hours, they told me I still had to pay for the unit, even if I wasn’t going to use it. Now I can see if it had been a week or more into the rental period, but 2-3 days, shouldn’t be an issue. To me, the company must be desperate for money to charge a customer the entire rent, when they’ve never even been to the unit or even seen the unit. I wouldn’t recommend Public Storage to anyone, and this will be my first and last time deal with this company.

I have been completely satisfied with the assistance that I’ve been given by Jenny She was very helpful… knowledgeable and friendly during my storage process.. Thank you so much for hiring such a well rounded worker to represent PUBLIC STORAGE Thanks in advance Cathy Crump

I am a current client at the 7000 Harrisburg Road facility. I rarely leave reviews, but was forced to turn to Google as my safety issues don't seem to be a priority for the staff at this facility. I have placed 2 maintenance tickets with separate employees for the lights on the roof of the F units to be fixed. It has been more than 5 months and the lights are still inoperable. When the sun goes down, I literally have to position my car with the headlights on just to have light outside the door of my unit. This storage facility is not in the best of neighborhoods and I should not have to worry while I am just trying to retrieve some items. Last month, the staff was very diligent in calling me for payment, as I was late. I would appreciate the same diligence with maintenance complaints. Safety is a huge concern for me and I would appreciate someone in upper management to address this issue ASAP. Thank you

Ashley made it quick and easy for me when I needed my storage space last minute. Thanks!

Ashley was awesome!! She helped me with fixing my account and send me to the right place ! Good job

Awesome experience with Jenny and Amanda. Everything was smooth and seamless. Highly recommend.

I am grateful that they call me back before 24hour. Explain that they can help me with my problem that I had. I like that and that's good service to me. Very thankful. Good area to storage your things.

Very nice and professional and helpful

Ummm..just NO! Jenny, & Lacey, I think not! Shame on you all! Do better! :( Edited for a better explanation so that you will truly know what happened to us! We bought a NEW LOCK; Used it once, went back to get our storage & used it a second time 2 WEEKS in, & was told we would NOT get a REFUND, & we could not get into the storage for 4 hours 2 weeks later bc the lock AND the door was DEFECTIVE through no fault of ours; which certainly delayed us from leaving, Jenny left & called Lacey & I heard Jenny tell Lacey that the lock was not like that prior to. Well of course it wouldn’t be bc we hadn’t used it! Lacey with her ‘authority’ said we would have to call a locksmith! To the tune of $200+ dollars of PURCHASING your lock, insurance, & fees, & through our unseen trouble, we were not compensated for anything & it’s wrong! You all made us pay for a defective lock, kept our money, & we lost 4 hours of our time trying to get in the lock! Also, your storage door was very hard to open & I made that clear from the first day that we purchased storage & did the transaction. I noticed the door issue then. Jenny did nothing! She also did nothing the day we were trying to leave! She left the property after telling Lacey her opinion. THANK YOU FOR NOT CARING & BAD ATTITUDES, as well as TAKING OUR MONEY! No business prospers this way.. Again I say, SHAME!

Absolutely polite attentive and thorough.

Finally found a Storage place that takes pride in their establishment the property manager knows how to handle her job and answers all of my questions and is prompt at handling any problem that has come up.

Jenny has wonderful customer service and greets me every time i come to my storage. The facility is always clean as well

Jenny is AMAZING! she was extremely helpful and kind to me when I visited the storage unit! 10000/10 recommend❤️

ManagerJenny was outstanding,She was albe to answer all my question,and made me feel importane.As i walked the company i noticed it was very clean and maintained.

I previously had posted a one-star rating on this location do to a bad experience with the building department, and local management. However, those issues have been resolved, and I want to do update my rating to a three star review.

Renting a unit was super easy and super fast online. Move in date, property manager Jenny came out to see if we needed anything. Property is kept very clean. The unit we rented was clean as well. Overall, very impressed.

She was very professional

Jenny is so prepared for this job. Very good customer service

Jenny was very curtious and very customer oriented, the facility is maintained very well and the level of service is excellent, would reccommend public storage in Harrisburg to my friends and family!

Jenny has great customer service and knows what she’s doing!!! Would recommend her to anyone!!!!☺️

Jenny is great has good customer service!!!

Nina & Jenny, were very professional, courteous,friendly and knowledgeable

Awesome, thanks 🙂

Jenny has excellent customer service! Will definitely be referring all friends and family.

The service I received from Jenny was good.

Personally do not recommend the unprofessional behavior from the property manager Nina. Based on her unprofessional conduct we had to escalate our issue which was rectified by the district manager. We would not rent from this location again.

Nina was such a great help from move-in to move-out! I had no issues during my time here.

NINA was absolutely amazing and really helped us through the process as quickly and gracefully as possible. She’s soo sweet and has a wonderful smile. Public Storage is lucky to have her on their team. It’s always important to appreciate the ones that are behind the scenes and make the magic happen.

Just spoke with Ms. McKenzie at the Harrisburg Rd. office. She was very informative and professional. I've been a renter their for 3 years. Ms. McKenzie made me feel appreciated as a customer. Thank You.

Nina was great. She was very courteous professional and friendly. She provided excellent customer service. She is an asset to Public Storage.

Nina is great. She was friendly, professional and helped us maneuver all the details since we were getting the unit for a short time to help our son. She is a great asset to the company.

Nina was very helpful and patient with us on renting a unit

Great experience. Nina was very helpful in getting the right sized storage space I would need. From her exchange with the customers in front of me and myself it is clear that she appreciates her customers.

Nina was very helpful, she gave me a lot of information and she helped a lot during my reservation for the storage. She is the best. Thank you so much Nina.

Fast and friendly service.

lori was very helpful and respectful very professional so thanks lori keep up the good work 💯

Lacy gave amazing service an made my rental process easy and fast

Property manager was professional, courteous and helpful. She walked us though the rental process from beginning to end. Great service!!

Lori was great. Very friendly and professional. I was in and out in 15 minutes.

Lori was amazing! She promptly answered every question I had. She made this process so easy for me. I would definitely recommend this location to anyone.

Very friendly and fast service!! Lori was great!

5 Stars ++++ for Ms. Lori at the 7000 Harrisburg Rd location in Charlotte. After I received that 1st welcome call to my 1st face to face meeting with her, I knew I had found the BEST place to store my items. Professional, friendly, dedicated and an awesome multi - tasker. Keep up the good work, but slow down and take a break :) lol

Great facility & impeccable customer service.

No sooner than I ordered the unit the management was calling to confirm and if she didn't call I would have ordered a parking spot and not a unit which a unit is what I thought I was ordered. Thank you lori

The gate was broken

Ms Lori is great she is an asset to Public Storage

Awesome Lori thanks so much for everything!

Public storage is a great, safe and welcoming place to store your valuables. The staff (Lori) is very welcoming, courteous and pleasant. I would recommend this location to everyone!!!

I want to compliment Ms. Lori at the 7000 Harrisburg Rd Charlotte NC location. She showed the best customer service anyone could ever want. If I could grade her on a scale from 1-10, she gets a 10. 🎉🎉My movers also complimented how great she was. I highly recommend using her storage facility. Mary & Cammy

The property manager Lori made this experience easy and effortless she is professional,courteous and knowledgeable.

The process on the phone when dealing with Public Storage as well as using the Public Storage website procedure's was confusing, and lacked the proper information when I called. I must of spoken to at least a dozen people on the phone. I got different answers each time I called. I was very disappointed with the process. However, Lori who is the property manager at the 7000 Harrisburg road facility. She was a saint and made up for the problems I had while dealing with several of the phone representatives for Public Storage. Lori was a wiz at fixing the problem, getting a great price for my storage unit, explaining the process for renting the unit. She was fun, friendly, super nice, helpful, and eager to please. I felt like she was a best friend helping me through the process. I even gave her a hug I was so grateful for her helo. She takes customer service to a whole new level. Every one should be like her. If it was nor for her help, I would of not bothered getting a storage unit. Thank you Lori! Keep doing what you do! You are my idol! lol. Sincerely, Joe Freire

Great place to store your things! Thank you to Lori and the amazing staff for the awesome customer service every time I’m there. Great place great staff all at a great rate! Thank you again Lori for the great deal!

Your manager, “Lori”, at 7000 Harrisburg Road, Charlotte, NC location should be given a large raise and an all expenses paid vacation for her and her Family to Aruba for 4 weeks (or someplace, similar)! Lori demonstrates what we all look for in ourselves and our jobs and other people who care about their jobs. Clearly, Lori cares about the customer and the job that she does for you. She does this on a daily basis. Please, let Lori know how much you appreciate her as she is the only one running this office where there should be possibly three people and she does the job of 3 to 5 people easily. With grace. Please don’t lose this person, she represents your ‘“Best in Class”… Big Thanks to you for hiring and “taking good care” future tense) of Lori!!!

Although I've more than once intended to leave a google review regarding an experience I've just had, usually a bad one I'm just not that guy that takes the time to actually take the time to do it. However, in this case clearly I'm making an exception. From the very beginning and throughout the time I first spoke with Lori (the location manager) I can't begin to describe how Lori made the entire process a truly awesome experience. She not only went above and beyond helping guide me through everything she made me feel like my things were going to be cared for as if they were her very own. Like I said, although I'm not that guy that writes reviews good or bad regarding experiences, I felt compelled to take the time to say that at Lori's Public Storage facility you and your things will be treated beyond the pale in the best possible way! Trust me...

Just left Lori at the Public Storage location on Harrisburg Rd. and I had to ask if she and Renee at the Albemarle Rd Public Storage location were friends because she was just as pleasant, you don't get non-stop customer care anymore these days. It's refreshing to be treated like a human dare I say even a friend. Public Storage has had my business for about 20 years my first storage facility was in Spring Valley, New York on Pascack Rd, and they will continue to have my business here in Charlotte NC. Thank you Lori for making that such an easy decision.

Lori was super nice and very funny! I had a wonderful experience with her! I enjoyed my conversation with her and she got the storage rented to me very quickly and appropriately. I would definitely recommend this place! 5 stars all the way!

This place has bad communication between management and clients. Hours and days change on a daily bases, I use to love this storage company. But; over the last 2 years it has went down hill, poor lighting, rats, trash smell, holes in the fence and they had a bad fire. I'm done.......

Was liking it until they just informed me of a large price increase.

Wonderful experience renting from Ms. Lori. She was polite and courteous to the max.

During our 7 years of operating our business(es) we have always felt secure in keeping our products and supplies here for safe keeping. Lori is great and does such a good job with making sure our experiences here are great.

Me encanta esta propiedad. Gran servicio. Me encanta la "app" que abre la puerta.

I really appreciate the service Lori give me today, she was very friendly, patient and professional. She explained the difference between each unit sizes. LORI Made it easy for me to make a decision. Lori you are AWESOME!!!

Ms. Lori was very helpful! She was super sweet and helped our moving process to go smoothly. I’d definitely recommend storing here!

Ms.Lori was a huge help and helped me save alot of money by finding me the perfect unit. Thankful, and grateful she was able to make my day

Lori was very friendly, informative and made the registration easy as possible. I would definitely rent again.

Representative Lori was amazing in finding the perfect unit for our vintage vehicle. She was very knowledgeable in the prices and locations of the various units. Thank you for your professionalism.

The clerk was very nice, very helpful and a pleasure to deal with.

Getting set up for renting a unit was a breeze. Lori, was so kind as to show me my unit before deciding to rent. My experience with this property has been excellent thus far.

Dumpster overflowing, trash outside the units

Friendly staff with a caring side and haven't had a problem with them since I got a building from them!!

Alisha is the best hands down!

I stored n RV at this location on Harrisburg Road and it was broken into I would recommend if you rent here to buy the added Insurance because other than sweeping up the broken glass I was on my own they didn't do anything

Great Experience, Great Place! Thank-you Alisha for making the process go so smoothly !

The representative that assisted me, Alisha, was very helpful and pleasant. She explained everything in detail and was patience with me showing me several units until I was happy with my decision. The four star is because two items. Although the property was clean, the doors to the units are in need of a little TLC the weather caulking on my unit was dry-rotted and broken. Second, the back entrance is not accessible to customers. Where this unit is located, you have to drive around the block to enter the front gate. Otherwise, the location works, the staff are very pleasant, and the flexibility of payment options is a plus.

Good custom service Triavonna was wonderful!!!!

Lisa is a 5 star person! It was quick service and she was so helpful in my stressful day! I would recommend following their instructions to book ahead online first to get the best rate possible. Thank you Lisa for taking the stress out of my day with your wonderful personality and customer service!

Lisa was a very big help with us. We were able to get it all set up in less than 15 minutes.

Mike was super helpful and the check in process was easy and quick

Alisha was awesome. Great customer service.

I'm currently renting from here and my mother and I needed another unit so we decided to rent another at the same location. We were originally given a unit that didn't need a padlock so we didn't know that the new unit would need one. We're currently in the process of getting our house ready for market while everyone works full time and taking care of 3 kids, including a newborn. We're quite busy. We knew we needed a lock. We got a lock and went to fill up the unit and discovered that they decided to go ahead and put their own lock on the unit. My husband went down to take care of everything early this morning and found out my mother (since she is the one renting the unit) has to be the one who puts the lock on. This upset her greatly since we have a lot to get done in just one weekend and this is getting in the way. They go to the storage unit and get everything fixed... my husband asks the lady working the office if she could take my mother back to the front while he unloads everything so she can come back home (and doesnt have to walk the whole location to get back to her car). The lady has an attitude but let's my mother on the cart. What she DOESN'T DO is let my mother SIT DOWN before she takes off resulting in my mother almost falling off the cart!! She doesn't think to ask if my mother is secure until after she takes off and then refuses to apologize when they got back to the office. Not only is this INCREDIBLY disrespectful, it's unsafe!! If my mother had fallen off and hurt herself, you'd be getting a whole lot more than just a one star review on Google. Working in customer service is not cut out for everyone. You cannot bring your BS to work with you and you CANNOT take it out on your customers. Even if my mother went off on this lady, you cannot retaliate. This lady needs a lesson of what customer service entails or go into a different line of work.

I have been debating on doing this review and I decided that not doing it would be simply unacceptable. We have started to expect customer service to be short and impersonal when that’s not how it should be. I had an eye opening experience with this place. I’ve had the most amazing experiences with Public Storage. I visited this location and saw first hand how professionalism presents itself. The young lady that was there was extremely polite. She was so professional and patient. I had some things that I didn’t understand and she took the time to explain it to me and even asked me if I wanted her to write it down for my hubby. Great energy in that place. Triavonna thank you for everything. I give Public Storage 5 stars!

I always enjoy the great and professional atmosphere here at public storage. I never do these. Never! This is my very first review I've done. I think that says a lot there. God Bless! And BIG THANKS FOR EVERYTHING!

Triavonna is awesome! She made our visit quick, fast, and delightful. Great experience!

Thank you Alisha for being very knowledgeable and understanding. You make getting a storage unit so much easier than expected!

Thank you Alisha for all your help. You answered all my questions and helped me understand everything that I needed to know. I recommend Alisha to anyone using this Public Storage.

Alisha is very knowledgeable and helpful when it comes to renting a storage unit. I recommend anyone to go to Alisha. Thank you.

Great service from.both managers

Managers are good

close to my home.

Yolanda and triavonna are awesome workers. Keep up the good work y’all .

Good service and selection of boxes

What a great location. Mike was great. Awesome place.

Yolanda is the best. She is very professional and very good at her job!!! Trivonna is amazing too

Awesome place ,got show Everything i needed to see at my own pace . Wasn't rushed or pushed on with a sales pitch . No additional pressure or anything . If you need anything La'Shaunda will sort you out .

I just would to say I love walking into one of your storages and seeing that lovely upbeat high spirit LA'SHAUNDA she is so professional and she have her stuff down she makes you feel really good when you walk out of there,you can be feeling down and her lovely smile makes you smile .Thank you LA'SHAUNDA for being tou

Yolanda is the best, her services is outstanding.

Yolonda an Mike are the best an hands down!!!!

Thanks Yolanda & Michael for the Excellent service!

Pamela did an excellent job with assisting me with an affordable and nice size unit. She was very informative and upfront about all fees and due dates. She had a positive attitude and great personality! That is what customer Service is all about!

The property manager Triavonna was very polite and courteous,and polite and I appreciated the experience.Thank You!

Came here Sunday Yolanda was very helpful let us see the Unit she was very pleasant an well spoken answered my questions as will just a great person would recommend her the property # is 08562 go there she will help you out she made me laugh as well go Yolanda keep doing your thing girl

Shaun’s did an excellent job she has great customer service skills ,pleasant friendly attitude and the atmosphere extremely pleasant .Outstanding Job Shaun”s.

On Sunday the 21st of July 2019 I had a great customer service experience with Yalander at 08562. She was very helpful and that made my day end on a positive note. It was time for her to go home and she willingly stayed back a few extra minutes and took care of an issue i was having concerning my unit. I left the office happy. Thanks to her.

Shauna was very informative and super friendly. She provided excellent customer service and deserves a raise!

Triavonna and Yolanda where very helpful!

It's been a long time since I had a storage unit. I was very much impressed with Yolanda. She made the rental experience comfortable and easy.

Ms. La'Shaunda Sutton is amazing! She has a great personality and made my storage hunt very funny and enjoyable !

I come here and have never had a negative experience. All the employees that I have ever worked with are professional and knowledgeable. Krystal, Yolanda, Mike, Triavonna and Trey do a great job! Triavonna helped me rent a unit today and I was in and out of there so quickly!

Yolanda was great!! She gave me the chance to view the storage unit before I purchased the unit. She was very knowledgeable and answered ever question I had. Thank you again Yolanda!!!

Great customer service

Yolanda & Triavonna was excellent and customer service was outstanding, amazing with smiling faces will recommend her service and the facility with great expectations.

Triavonna Michael. Service is wonderfull

Triavonna and Yolanda was great good experiences with them well informed and grat

Pleasure to deal with

Triavonna great

Triavonna and Yolanda was very nice great team pleasant vibes fast and quick

Triavonna and Yolanda where awesome very professional and quick easy

Triavonna was great has great customer service and good to talk to.

‘Twas a nice experience

A grate place

Triavonna was very helpful and made the storage sign up process quick and painless. The facility was clean and organized. Thanks!

Yolanda was very professional and knowledgeable in regards to customer satisfaction. I would most definitely recommend Public Storage to other people.

Great place

Yolanda was the best ever with helping me and was so friendly and cheerful very nice lady

Had a good Experience just because of Yolanda. before I couldn't say 5 stars. Yolanda is such a sweet and professional person. She really provided an excellent service, Yolanda went above and beyond our expectations. Please give credit to her. Yolanda is such a nice Lady, we enjoyed having her as our service person. Thank you Yolanda.

Yolanda was very helpful to me yesterday. I paid off a charge that I forgot to pay ladt year and she helped me with getting a convenient storage unit.

Easy access location.

Excellent service Krystal was so helpful and Explained thoroughly everything really loved her positive attitude.

Krystal was very helpful polite and professional thanks for being a awesome property manager

Came in to rent a space and Triavonna was excellent. Her and Krystal made our visit short and very sweet

Assisted by a very professional, efficient guy named Michael. The transaction was moved the experience was wonderful. I'd recommend this location to anyone

Great storage place! Very friendly staff

I came in today to find out how to get a storage. Krystal was very helpful and kind. My english is not that great but she worked with me to understand what I need. She even used a translater to make sure I understood the process. I'll be moving to the US in 3 months and I will be back to rent with her!!

Loved Yolanda! Super nice and explained everything well, made sure the storage unit was right for our needs.

Krystal has amazing customer service and was so helpful and detail oriented, she tried to sell everything they offered and even persuaded me to upgrade my original unit!! Give her a promotion she is just awesome!

Krystal was Awesome...Super Fast!

Krystal is friendly person and wonderful with great customer service!!

We put my sister’s furniture in here last minute, got a decent price and the desk clerk, Krystal was super friendly! I sure hope she’s being paid well because her phenomenal customer service skills are definitely an asset to this branch!!!

Very friendly.

Tre give good service

Thank you, Public Storage, for the well-maintained facility and delightful employee. Yolanda was enthusiastic, knowledgeable, courteous, helpful, and handled several clients who came in with grace and charm. Thank you.

Tire os helpful

Krystal was very helpful, and very friendly! Thank you

Krystal was excellent. Very friendly, informative and polite. This service was exceptional!

She's great and made a bad day much better with positive Customer service. Krystal was an amazing person and I am very thankful. You go girl!!!!

Krystal made the rental process quick and seamless. Great service.

Met with Krystal this morning, she drove me around to different units to find the best one to that would accommodate me. She was super friendly and made everything smooth! Answered all my questions

Tre was very helpful and I'm completely satisfied with his friendliness and hospitality.

Krystal was awesome. She helped me through a process that I'm not familiar with. Very friendly and outgoing. Thanks for your kindness and all your help. T.G thought you were amazing too.

Krystal was amazing; great customer service very knowledgeable and very helpful. When walked in she made you feel welcome and ready to help. Took her time making sure that we knew everything and professional. Wonderful additional to public storage

Great service. Will differently suggest to friends and family.

The reservation I made online was fast and easy and the place was very clean. Tyler was extremely helpful to find the space I was looking for!

I went to this storage location yesterday and happily rented a space. Yolanda was helping me. She was the sweetest person ever! I will give her 10 stars for customer service! It really makes a difference when someone greets you with a positive attitude and a smile. It makes your day so much better! Thank you Yolanda for a great experience! - Jeni

The service was excellent, professional. Made me feel warm and welcome and secure that my belongs would be safe and secure.

Yolanda was very helpful with transferring me into a new unit. She has a very pleasant personality and great customer service skills.

Cool staff. Actually do their job

Wait too long !

Krystal is awesome! The difficulty of moving was made easier because of her assistance.

My experience with PS was perfect. I came in early for information and meet Krystal. She was happy to answer all my early questions as well as making sure I knew when to start my process. She offered the internet sign in option. After doing that I was set, but she still went above the service level and the following weekend called me to offer early check in cause the bigger units were going fast, which I did. Thanks to her quick thinking I'm now booked with a unit. Her customer service was top rate all the way. If you're renting from this location and don't fall in love with Krystal for her customer service as well as her beauty then you're missing one of the best person I've ever meet and an excellent pro in the PS company.

Krystal was very helpful and really had our needs in mind. Great customer service!

Krystal did a great job. Well spoken and has a great smile too go along wit her personality. Highly recommended

After working with the staff at this location. The customer service has been great. They worked hard to assist our practice in getting our charts from the buyer of our unit. Thank you

Yolanda and Krystal were awesome today! They have great customer service and were very helpful! We will enjoy storing here!

Great customer service!

Krystal was very helpful and informative from the moment i walked in. She was very clear with all the options i had, and was a delightful person to talk to.

Krystal was very nice and friendly. The check-in process was nice and smooth. Last but not least the facility was very clean as well as the storage space...I will definitely recommend this Public Storage if it's in your area!!!

Horrible. They have customer service issues. No follow up

Yolanda & Krystal are friendly and a pleasure to work with. Excellent experience working with public storage team.

Great customer service I would recommend. Serviced by Krystal.

Regular

It was very good Yolanda and Krystal was very nice and gave me what I need thank you

This is a great location to keep things stored! Not only is the area well-secured, but the manager I worked with , Krystal, was very kind and up front about both the space I was getting and the terms! Definitely use this place if you need affordable storage!

Do not store here!!! Our unit lock was picked, all our belongings gone through and most of them stolen, and Public Storage did nothing. They told us only the district manager could review the cameras and he NEVER returned my countless calls. This place is wildly unprofessional and unsafe. I wouldn’t go anywhere near this place if you can avoid it. Absolutely awful experience.

Crystal was extremely polite and helpful. Kudos to her

Krystal was awesome very efficient and quick!!!

Eh, it's OK but the staff are nice and pretty helpful.

Quinn was great helped us and was very professional. Thank you very much

I have rented from them for over a year. I called to cancel their services. I already had my unit cleaned out, and they called me a month later trying to collect payment. I told them I had already spoken with someone about cancelling, and that the unit had been cleared. Flash forward another month, and the bill collector calls me again. I have a card on file, but they wanted to let me know my bill was overdue. I explain again that I have cancelled service and cleaned out the building two months ago. The lady tells me they are going to have to charge $500 to my card because we left a lock on the unit. I was unaware I had to remove the lock, and assumed they would just cut it off since I cancelled their services several times. They refused to refund the money over a lock. Do not be fooled by the good reviews. These people will rob you blind when given the chance.

Location

Krystal was great to work with and I appreciated her help!

I had a wonderful experience today with the young lady behind the counter Krystal. She saved me money on a outside parking space and made me feel right at home. Thanks for the wonderful service. King Shady.

Vida Girl your customer service was on point. She did not flinch not one time when I entered to office and reference of help with locking my storage door. Kudos for Vida keep up the great work. Thanks so much for all your support!!!! Keresa Little 🐞🐞🐞

Vita was very courteous and polite. It was a pleasure doing business at your Harrisburg Road location thanks to Vita

Quinn gave us great customer service

Quinn give us a good customer service

The customer service was great. Very helpful and very friendly.

Krystal was very helpful!

Quinn helped us so much! He was very knowledgeable and extremely friendly! Made the process super easy and fun!

Quinn gave excellent customer service in resloving an error.

Lucy anticipated my questions and made it a very pleasant and relaxed experience. Thank you!!

Decent place, catch them while they have specials running for better prices.

Just rented! Very friendly, fast service!

Sharon was AWESOME!!! She made it SO easy to get started, and she has an AWESOME personality! Keep up the good work!

Clean...satisfied with customer service rep...overall needs satisfied

Great and speedy service, thank you Sharon you were really kind and helpful.

Demario and amber GREAT customer service.. VERY CUSTOMER FRIENDLY!!

I'm a nurse traveler, and I reserved a room to put literally everything I own in. I reserved the 10x20, because it was "on sale" at 97$ a month, I didn't even really need that size. So I get to the office to sign and pay today. The employees were complaining about their work hours being short. Blah blah blah...The guy takes me down to the room that was to be rented to me. There was SO MUCH black mold on the walls!!! Also, there was about a 2 inch gap between the wall and flooring. It was all black. I asked the guy, that crack, does it mean that there's a leak in here when it rains? He said "I don't know, but I can get you another room". He went to check availability. Came back and says "There's one right there" (basically 3-4 doors down) but it's 129 a month". What?? Is it my fault that your storage rooms have black mold in them? And in order for me to rent from you I've got to pay an extra 32$ a month? Nope, I don't think so!! Mold=Wetness=All my items will be ruined...Go somewhere else y'all, seriously..And get those employees to clean your storage rooms!!!

Dee and alvin did a great job helping mr with my movin situations

Friendly service. Alvin was kind and patient. The storage itself was easy to access and was clean.

Amber was very helpful and she was very nice. thanks for helping us get my Little sister ready to move.

Great experience. Alvin displayed professionalism and great customer service. He helped me get the right unit for my items and some packing supplies. Would definitely recommend this location to family and friends.

Great service from Alvin. Very happy

Came in for rates. Alvin was really nice. Easy to understamd. Im going to look at UHaul but I told him Id be back if they were too expensive.

Great customer service. I was assisted by Alvin. He was a very personable gentleman.

Melissa and amber were wonderful they helped me look at sizes I need and they are a pleasant. Wonderful ladies please come to this storage and talk to them if u need storage. I went to the one on albermarle road and the lady was sooo rude and asked to grab my phone telling me to write a review when she didn't even helped. Please come see melissa and amber

Both of the girls Amber & Melissa is awesome.

-Ms.. Melissa has been very kind & patient & couteous everytime I come to make my payments. I feel she is an excellent employee with very Good servics!

Melissa gave me great service got me in and out to my unit

Melissa was fast, efficient, and very helpful - great experience!

Reserved a promotional price online. Got a call confirming my rate and my move-in date today at 10am. When I show up, they quote me a different rate. They gave my promotional rate away without telling me. Now my car is full, and I'm trying to find something else. Horrible! The guy working was very helpful and nice. But the neither district manager I called could be bothered to call me back today.

Always friendly when I pay my sisters bill.

Excellent service from Erin. Got setup in under 15 minutes

Darren and Melissa were very good and very helpful

Melissa is super helpful.

Melissa good customer service I recommend

Amber was indeed a great help in my decision process. A great asset to your business

Melissa awsome! Very professional and a very nice person.

Melissa at this location was VERY friendly, helpful and made sure I was well informed how everything goes down

Melissa was helpful without being too chatty. Very professional.

Melisa, did a very good job as a representative of your company. She explained everything and was very kind to the customer and their needs. She went above and beyond in all the transaction. Thank you Malisa

I appreciated the prompt and courteous customer service from Melissa

Melissa is the best wow thank you

The ladies at the desk were very friendly. Melissa was very knowledgeable of the business.

Melissa is really nice she she gives me excellent service

Melissa is realy nice excelente servicio

Melissa is the best excellent customer service

Very poor Manager at this location. Due to her error of not updating the gate timer, it has cause me to lose 7 hours out of my day and $340.00. To make matters worse, she called me a day later to inform me that the problem was fixed, and tried to make this my problem. SHE SHOULD BE REPLACED AND I WILL BE WRITING A LETTER TO THIS COMPANY. May even have to have my Lawyer to get this issue resolved. Such a waste of my time.

Melissa and shi is wonderful. Every time i come in they are always smiling

Melissa is great. Ask for her. She helps get you the right storage. Great customer service

Melissa and shi my visit was very nice that really took care of me made sure I was happy whit them

Melissa does a real good job for me every time I come into the office!

Melissa gave me great customer service, great employer

Shi and Tasha did a wonderful job helping me today! This was my first time ever getting a storage unit and they made things very easy for me. Thank you so much!

Service was impeccable, especially since we were a last minute request. Shi and Melissa was awesome in all aspects of customer service! The admin fee charged by the Public Service corporation should be donated to these young ladies for there awesome support. Thanks again.

Read over the reviews and everyone is correct..the service is excellent....and would highly recommend this storage location to anyone who needs help.

I went in to find prices and melissa was great.she Helped me with so much.if u need storage please see Melissa

Thanks Melissa for the excellent service

Aniyah and Mallisa did a great job showing me the units and explaining to me about climate control units.

Jarisa did an outstanding job by showing us units being patient with us. Very satisfied with her service

I really appreciate the service I received when I came in. Niki was very kind and generous. She did a really great job answering my questions and getting me situated for my storage room! I would definitely recommend Public Storage to others! Thanks

Nikki & melissa are fabulous if you need storage space go see them

Melissa was professional on explaining how rental property works

Shi and Niki were very patient and courteous. Also the girls were very clear unlike the call center

Melissa was awesome she was very friendly and nice. Tienane was also excellent she also helped me made conversation.they made my worst day become a better day.

Aniyah and Melissa were great!!

Excellet! Melissa was amazing from the time I first called to inquire about a unit. She even followed up with me everyday to see how or if she could help. I so appreciated that type of service because my schedule is so hectic. Check in & out was glitch free & quick. Many Thanks Melissa!!! :-)

Melissa was excellent

ms bonnie & melissa gave me excellence service i loved it!!!!😁

Melissa was amazing! Though we showed up right before closing, she provided ultimate customer service and was detailed in reviewing paperwork. Greatly appreciated her time and effort!

Jasmine was a very kind and helpful person. Everything went smooth! Happy Customer!

Jasmine

Melissa demonstrated excellent customer service today. I was relieved to have someone that was actually FRIENDLY.

Melissa was awesome! I had great customer service and would highly recommend her and Public Storage to many people.

Melissa was a great help. A smile goes a long way. It's nice to know quality service still exist.

Excellent Customer Service, Jazmin, and whole office staff is great! Keep up t he great work ....

Melissa is real good at finding a place to put my stuff

Jasmine served me with Amazing Customer service and a Bright Smile. I am very pleased with the Unit size that was requested and the fellowship with the office staff. I look foward to sharing my experience with others that may need public storage. Thank you.

Niki was great & fast

the girls at public storage are so friendly and helpfull. its a pleasent transaction in every ocassion. thank melissa and jasmine

Melissa is a hard working woman

My experience at public storage was great. Melissa was kind and polite and went over every manner and detail without me asking any questions.

I went in this store to find out how much a storage is and their specials, and Melissa explained everything in a well manner... best experience I had in customer service. .

Melissa is The best Assistance i have experiencia all My life at public storage

Bonnie provided excellent service in showing me the facility. It made it an easy choice to rent today.

Laquane was awesome. He is very personable and wants to make sure you have the right unit. I would recommend this facility.

Give A-1 service when I come into the office

Laquane gave me excellent customer service!!! He deserves a raise!!!