Public Storage Self-Storage Units at 11020 Morningstar Place Dr, Charlotte, NC

We met Billy yesterday while getting a second unit, he definitely provided exceptional customer service!!! Thank you Billy!!!

Great people

Employee, Billy, at this location was very helpful and extremely informative and knowledgeable.

I have my unit with a lock and I have paid for the month I was a few days late I went twice in different weeks I needed to get some tools and I couldn't so I had to buy them

Billy was very patient and very helpful with switching out my units. I needed a bigger storage space, at the last minute.

Billy was very helpful and informative! The best customer service ever!!

Billy ray was very polite and helpful and made my move in nice and simple

Mr Billy Ray is amazing and very helpful. He has given me so many insights which are game changing for my business. I appreciate his continued help.

Billy Ray was amazing and helped me get the right storage for all my stuff. Highly recommend

Great customer service Angie helped us she’s a very nice person thank you

The other week I was greeted by Nina and could not have been more thankful! It's a whole week later and Nina was so great that I still feel compelled to leave this review. I'm pretty new to all of this and Nina walked me through a detailed presentation of pricing. Nina helped me find the storage unit that made the most since for my luggage and budget. Not only that, but she also helped me put a mental list together of the various things I would need to prep my move... If you're an independent young soul who finds it hard to ask for help but know you need it, this is a great place for you. Ask for Nina and leave her a review :-)

Nina was AWESOME! She was so friendly and made the rental process so easy! She had the answers to all of our questions and was just amazing! Thank you Nina!!

Carol was awesome answered all my questions showed my friend and I spaces to make sure it was right fit for us and also offered mech like boxes and items to help w packing my stuff also her customer service skills was amazing you can tell Carol is very knowledgeable of her job. I’d tell everyone my experience was great renting a space from here . Location is quiet and clean … Great job Carol ….

Nina has outstanding customer service, warm personality. Willing to help immediately courteous I will recommend anyone to come here and ask for Nina.

Billy Ray was beyond excellent!!! Very helpful!!

Excellent service

Billy Ray, is a very nice guy, gave all the instructions very clearly and explained all the insurance details and storage facility rates very nicely. If he explains something, you will not need another explanation. This place is very clean, easy to reach and I didn't have to waste any time in booking or payment! Great Place!!

Great customer service and Billy Ray has great personality. A pleasure to store my belongings.

Billy is awesome, always a tremendous help. Highly recommend this location.

After remarrying in December 2018 and downsizing to consolidate households, my husband and I found it necessary to place some items in storage. I have been renting a 10x20 space with Public Storage since March of 2019. While I would expect a yearly increase in rent, this year we had a second sizable increase that hit at a time when I was recovering from surgery and experiencing a reduction in income. When I explained the situation to Manager on Duty, Billy Ray, he listened for understanding, expressed concern while reviewing my account and showed empathy for the situation of a long time renter. I appreciate Billy Ray going above and beyond to address my concerns and offer reasonable long and short term resolutions such as, downsizing to a smaller unit for a significant decrease in monthly rent and submitting a request for a TEMPORARY reduction in rent back to the previous amount. No two situations or customers are the same and each needs to be handled on a case by case basis. However, how an employee treats a customer should remain consistent. Although I do not go to the Morning Star Place location often, every time I do go, Billy Ray always provides the same level of service excellence.

Very helpful Receptionist Billy Ray, this is my second time with Public Storage. It worked for me the first time so far so good you don't leave a good thing.

Do Not Rent here! Your first 3 months will be at the advertised rate then go up on you! They do not post this on line and will only tell you when they get you there to go over the month to month contract. Also....they will increase your rent incredibly without notice. My rent went from $123 to $166 in one Month. 35% increase!!! When you call in and ask about the increase they are rude and say "pay it or move out"!

They’re very nice and after you leave you keep the lock and keys to avoid anyone having copies!

Matt the manger got right back to me and handle the situation immediately. I do appreciate him for it!

I like that one can get a unit online without contact with anyone. My unit is climate-controlled, which is nice.

Find someplace else, unless you just want to dump all your money into this place. It's old, it's dirty, it's hard to get in/out of....oh...and they'll arbitrarily raise your rent multiple times a year (I went up at least $75/month in less than 1 year's time for a 10x20) Still, once I moved out, they continued to charge me for several months. Calls not returned, threats of liens, so in the end, I just gave them hundreds and hundreds of dollars for an empty storage unit that I had moved out of because they decided I owed them money, and under threat of liens, I paid it. I pray they're done raking me over the coals, as my next step will be to have my attorney engage. I'm hopeful we can avoid that, but given the experience so far, I'm not confident. TL/DR: find somewhere else.

A great place for all your unnessery clutter or your memories

Billy Ray is one of the most nicest guys that you would want to meet. Very personable. He takes his time to explain everything in great detail. He answered all of my questions. He walked the property to make sure that I was satisfied with my space .. and if that isn’t enough for you... He’s also a Vet. Best experience ever @ public storage

I'm ONLY providing a 5-star review because of Lori's (25988) selflessness and leadership! When I arrived to my unit it was locked and a property manager unexpectedly left due to unforseen circumstances (per the sign on the door). After calling customer service and waiting over an hour, Lori contacted me to see if I had been assisted. Once I informed her that I was still waiting, she left her site to assist me! I am so grateful! My movers were charging over $100 per hour, so I was pretty upset with the lack of communication and service from this location! Thank you Lori for saving the day! I appreciate you!

Billy Ray is a good man and he gave exceptional customer service. Highly recommended!

This was the definition of friendly and amazing 🤩 customer service. I would recommend everyone come to this location

Quiet tucked away

Marilyn was great

Billly Ray⭐️We need more people like Mr Billy in this world. He’s is an awesome man. Thank you for your service🙏🥰

20x30 unit…I got this unit in November of 2020. Within 2 months they wanted to go up almost $100. I lost my marbles and they kept it at the same rate for an additional 2 months. Just after my 1 year, my rent went up to $663 (started off about $470). When I first got the unit, not all of the lights worked. I had to go online and publicly complain for them to even CARE to attempt to have the issue fixed. Those units have been there for 20+ years. They’ve been paid for.l!!!! How do you justify this ignorance?!?!? I wish there was a negative star rating. The people that I worked with on site were very nice. Based off of the rent for Public Storages hundreds of units and the fact that it has been there for so long, I hope they all make 6+ figures!!! -5 stars!!! Would totally advise against!!!

I was in town on my truck route and needed to get information on a unit since I will be moving to town and I spoke with Maryland, a very nice older woman and she gave me everything I needed. She was such a big help that I will be renting with you.

Bill Ray do and outstanding job helping me today thanks again

Great location. Billy Ray was informative and made the rental process easy and smooth!

This is a very clean an helpful facility. I love Billy Ray that works here he is very kind and helpful during this process.

Cheeper than my last spot

I started out paying only $45 a month for my 5x5 storage container, after 6 months i was told my rate was increased to $50, I called and complained and hey gave me 3 more months of $45. Been paying $50 for around 6 months now. I received an email today saying that my rate as of 1/1/2022 will be $64 per month. This is fair warning to anyone thinking of renting from public storage, price increase is insane with this place. Side note, they go around with the leaf blower a lot so all my stuff inside my storage unit stays covered in dirt or whatever else is on the ground, very annoying.

“Bill” aka Billy Ray is super duper awesome. My mom is disabled and made her laugh all the way home.

Working with Bill is very easy, he is always around to help, untis are easy to access

I had a unit there a while back the attendant there Mr.Billy was really nice and very helpful. Thanks!!

I had a very pleasant meeting with Billy Ray at the location 11020 Morningstar Place dr. In Charlotte NC He is very courteous and have the best attitude in showing the storage space that I am renting. A very knowledgeable person. He gave me so much confidence in renting from you guys. Thank You Mr. Billy Ray

Billy Ray was awesome and keeps location very clean

Great service & awesome front office. I feel comfortable with my belongings here!

Mr. Bill is awesome! This public storage location is wonderful 👌🏽

Amanda is very professional at her job. I had no problems with her. All of my questions were answered in A1 satisfaction. Her personality goes along with the job. You should have more like her! She is an asset to your company. She is what a customer service representative should be!!

Saw Amanda out on the property and needed help setting up a app and she did than

Billy Ray was the man! He explained everything and worked with me great. It was my first time using a storage unit and he made me feel so confident in what I was doing. Thank Billy

Billy Ray helped me last week. Really good guy, very genuine, very informative.

The representative Billy Ray was very informative and helpful.

Billy Ray did a great job yesterday. Thanks for the help bud!

Billy Ray provided excellent service from the time I submitted my online reservation. Stellar service and a great rate - I even snagged a coveted 5’x5’ unit, thanks to Billy! Love that it’s tucked away and has off-site security. If you find an open unit check it out.

Bill is a friendly, kind person who always helps me when I come to the storage unit. I highly recommend to come here

I'm a new customer moving in this weekend. I've already made payments and all. I was told show up anytime before 9pm and just move in. When asked about how I'll gain access to unit, representative at desk informed me, you're keys are in unit, just show up and open unit" I arrived yesterday and couldn't gain access to my unit. They forgot to unlock unit for me. I called both the property manager Tiffany and director left several messages and no response. Their hours of operation states open 930am but nobody shows up until 10am. Not satisfied with services 😕 Update...spoke with Matt, he apologized for inconvenience and was able to solve the issue.

Awesome really cool laid-back environment your stuff is safe there .....

Billy Ray was very kind and courteous, had a very friendly attitude, he provided excellent customer service, provided timely, attentive and upbeat support and assistance. Thank you for providing such a pleasant experience.

Billy Ray is the best! Walked me through everything cheerful, and wearing a mask! Definitely referring!

Carol had great customer service skills ...

Good location, Good service, Fair prices

Billy ray is knowledgeable and professional

Carol was absolutely wonderful. Pleasant, helpful and made the process easy.

The staff here is so nice and the one if the cleanest properties around. Updated security cams have been installed. Well lit and sits back away from the noisy streets

Billy Ray was a great help!

I am pleased with the service of this location. Always kind & professional.

Masks maybe required

Mr.Billy Ray was Excellent..Very Helpful

Fantastic Service! Had a few issues getting some stuff into my unit and Billy Ray did a great job of helping me out! Strongly Recommend this storage service!!

Mr. Billy Ray is absolutely awesome! He’s so very helpful, and informative on their property space! I love this location all due to his professionalism! Anyone needing a storage space, this location and Mr. Bill are truly the best!

Billy Ray is very professional, helpful and keeps a clean facility.

Billy Ray had me in and out, all set up within minutes. Exceptional service. Only storage option is Public Storage thanks to how professional Billy Ray is.

This storage is unprofessional dirty and justy nasty. I rented a storage that had insulation falling down and guck all over the place. They took my money and refused a refund! Supppsedly, the storage was sIf ending me a refund and I never got it! So I rented the storage and never got to use the storage, the refund I never received! I spoke with an area manager that made a whole bunch of unfit promises. If you want to avoid many problems do yourself a favor stay the hell away they don't appreciate your business.

The associate Christie was helpful excellent customer service and thoughtful in the work she does .

I would like to say that Mr. Billy Ray helped me out alot. He has excel customers service skills. He really knows what he's doing. I will be tell all my friends about the great customer service I received at this location.

Very pleasant transaction. Cherie was very professional and helpful. She answered every question I had. She went above and beyond. To be honest I had shopped around to other storage places and meeting Cherie helped with my choice.

Super helpful! Cherie came to assist us with our unit right away with no hesitation, thank you for the hospitality!

Did a great job of explaining everything to me, very helpful and respectful. Thk u

Hello, Billy Ray has done his job to the up most fullest I would highly recommend anyone who is looking for a great to store their items to come pacifically here. I won’t go into much details of my experience but he has the patience,Intuity, and respect to help you at his very best thank you very much Mr. ray may you Continue to do an excellent job her at public storage

Excellent customer service. Billy Ray was a pleasure to work with.

Glad I chose this property as opposed to any other!! Billy Ray made the process painless and he was extremely quick, as well as professional when I came in to reserve a unit. Public storage definitely gained a lifelong customer today!

This is Wesley here... Billy the property manager is absolutely amazing. I wish I could give 10 stars. I highly recommend Public Storage at this location to everyone out there!!!!!

The prices are very reasonable, and the facility is very clean. The man at the front desk was very nice and helped with any questions I may have had.

Excellent customer service would highly recommend this place.

Excellent service always.

Billy Ray is a good man. He helped me with right size to store our things.

Nasty rude new manager Melissa😞😞 wish i could go lower than a 1 star. People don't realize how easy it is to be respectful and communicate the right information instead of being nasty. Everyone's going threw something. I'ma keep her in my prayers .

Alex was a great help....

I had the most amazing time with Mr. Billy Ray he’s very polite very knowledgeable of this property if anybody asked where I was storing I will tell them to please come in and see Billy at morning star Public Storage thank you so much for your excellent customer service

Billy Ray is outstanding, he helped us get our storage needs taken care of. The facility was nice, neat and clean. The place was quiet.

Very clean and the manager worked with us to make sure we had the right sized unit.

Cherese was very helpful and took a lot of stress off of me. Thank You!

Great customer service. Wheelchair accessible Charade was great!!!

I had a very good experience with a good very pleasant person named Miss cherese thank you for her be on y'all team

Hi this is Miss Katrina Lee I had an awesome time pay my payment Cherese is very funny I hope to see her face again when I make my next payment also she asked me about auto pay and I end up getting auto pay so thank you very much keep her at this location

Today I had an excellent experience with dad here at Morningstar Public Storage. Cherese switch me and Dad both storages to autopay, and we appreciate her keep her at this location.

Hi this is Joey Herman I was coming the fix some camera situation here at morningstar public place storage and this nice young lady cherese actually help me out today open the gate for me had a nice smile just more than willing to help me get down what I need to get done I really appreciate her I definitely had 5 stars while I was working at morning star public storage

So, I started off with a very bad experience at this public storage today. Called Customer Service, had a worse experience. So, I waited until the manager got back to help me open the door to my storage unit, which was the original problem I was having. I was greeted by Cherese, who was very kind and patient with me. I wasn’t expecting that because of the horrible customer service I’ve been receiving lately. As soon as I got up to Sheree she asked me exactly what I needed I told her. She told me to get in the buggy and we went out to my storage unit to open the door for me. She opened the storage unit for me, and got my boxes out and unloaded everything. She was very nice and sweet, and she even noticed I was pregnant so she didn’t want me to do anything. I really appreciate her help today. I still want to know why public storage only allows one person at a time at the location, but I’ll be speaking to them about that. Cherese is very nice and sweet, and a great conversationalist. She’s a lot nicer and sweeter than a lot of the people that I’ve been meeting here. Very accommodating. I’ll be asking for her at my next meeting.

Cherese was wonderful when I came in right before closing today she had the right attitude on her shoulders glad she’s part of your team

Destiny always gives us 5 star service!!

Always friendly and great prices.

Judy provided my Mom and I with awesome customer service today. Thank you Judy for helping us choose our storage unit.

JUDY helped me amazingly and pleasantly, saving me from potentially having my storage mistakenly vacated. Love this Biiishh 💜

Judy was super friendly and thorough with storage setup and process!

Billy Ray is awesome. Billy is courtesy and incredibly helpful and friendly. This is only a storage unit, but Billy made me feel very welcome. I have used Public Storage for 3 years and recently downsized to a smaller unit, but there is no other place I would go.

Have had several units at this location for years and always have outstanding service. grounds are always top notch and units are kept up. this is all because of a great manager in Billy Ray!!!

Christine was extremely polite and very help she seemed sincere in making my visit there as pleasant as possible. A genuine person and friendly smile goes a long way.You would do well to have more like her. Thank you.

The veteran in the front desk was very kind, detail about the services offered, took me around the property on the security detail. prices were good too.

I am pleased with service received from this location. Billy Ray was very helpful with pricing. The facility was clean.

Easy in, easy out. Facility seems clean and well maintained. In a quiet neighborhood on a dead end road

Great experience with Billy Ray. Good price for my unit. Good customer service. But You should really pay your employees for these reviews ;)

GREAT SERVICE FROM BILLY RAY

Judy was just great! She called me within 2 minutes after I made my reservation to confirm it, she showed me multiple units until I found the right one. Great location and awesome service!

Nice storage place easily accesible

Billy Ray was extremely nice and professional, willing to help in any way even when I was locked out of my glove box in my car. Friendly and knowledgeable, he also went the extra mile to make sure I was getting the best price for my unit. Thank you!

Billy Ray was very knowledgeable about the units! Thanks for showing me several units.

Billy Ray gave us excellent customer service. He was very helpful and would definitely recommend this location to friends and family.

This place is amazing, Billy Ray the manager is compassionate, understanding, professional, and a former Marine veteran!!! Thank you for your service sir !!! His personality and is always a pleasure.

Love this location. Mr Billy Ray has been great and always answers any questions I have. Very friendly and because of this I will rent here forever.

Excellent service

This location is great! Billy Ray helped my grandma and his customer service was beyond expectations. He was very friendly and extremely helpful. I recommend that people go here.

Billy Ray was awesome! He went above and beyond to make sure our needs were met.

Experience was painless and efficient. Customer service was great, Billy Ray was very friendly and professional.

Brett was super helpful and very kind and attentive to my needs will definitely keep using them!!

Billy Ray was very helpful and informative. My rental price process was very smooth.....

Great location and staff is helpful and friendly

Convenient and staff is great

The experience was painless. Customer service was amazing. Would definitely recommend to family and friends!

Mr.Billy Ray was such a great help getting me into something last minute, and was very kind. Got everything taken care is and I was more than impressed with the customer service

The employees and service was excellent. I would highly recommend this location.

Janile was great! Fast, knowledgeable..she knew what she was talking about. I loved the experience

Awesome customer service by Billy Ray!! Very detailed and informative. Excellent!

Billy Ray was more than helpful and made my visit simple and easy

Billy Ray was nice and helpful. Nice and friendly interaction. Everything I expected.

The prices are great and the customer service is the cats pajamas.

Efficient professional service. Billy Ray was knowledgeably and friendly. Got a 5x5 space for a fair price.

Ask for Billy Ray, he was so patient and kind. I had so many questions and he was ready to answer them all. Best location for UNCC students to store their stuff during semester breaks. Easy access, close to the University and very secure.

Great service, I had a last minute situation and had to get a unit the same day. I reserved the until online and was able to go in and get registered quickly. Billy Ray is great! Very helpful and friendly!

Staff was very friendly and professional. Judy and Bill thank you!

Very clean and the manager Judy is very friendly!!!

This is a great property to store at! I was lucky enough to have Billy Ray help me and he made the process so quick and easy! Public storage has the best storage deals!

Great service and really quick.👍🏾

Billy Ray was an awesome person. His customer service was beyond my expectations.

Moving out at end month, price keeps going up and up. I started st $99.00 month and now its $202.00.

Billy Ray helped me with check-in and he was SO kind and so helpful. An all around wonderful man. This is the first time I’ve had to rent a storage unit and he made it very easy and gave me a lot of useful advice and information. I will be recommending this location to others!

Quick and easy. Billy Ray made the experience painless.

Billy Ray went above and beyond with helping me with my rental. He took us to the storage unit before signing all the paperwork to ensure that the size of the unit fitted my needs. He was very pleasant and very helpful. Thank you Billy Ray for all your help.

Billy Ray was awesome! On a busy Saturday morning he still took the time to show me my unit and walk and talk me thru the whole process! He made me feel relaxed about moving 😬😬👏🏽👏🏽. I would def recommend just for the great customer service and professionalism alone!

Mr. Ray provided excellent and extremely professional service from the moment he called to inquire after I made a reservation online as to when I’d be interested in moving into the storage facility; all the way up to the signing and viewing of the storage unit. The facility and units Mr. Ray showed me were well kept, secure, and clean. He made sure that my needs were met and I would certainly recommend Mr. Ray and this facility to anyone looking for excellent service.

Billy Ray was a lifesaver today! Texted me a local Uhaul number so I could rent a truck and move my son's stuff into storage; appreciate the diligent customer service provided; and there was no way we were going to fit everything into the 5x10, so we bumped to 10x10...

Janile was great!! Good energy and knew her job well. Was in and out !

Billy Ray was very helpful.

Easy process. Billy Ray was very helpful and gives the best customer service. He took the time to read and explain everything as we went along so there were no surprises. I will always use them for temporary storage.

The staff was super helpful with the pricing and fee. And it super easy to move in, it's a little shame they don't have smaller unit.

I'd like to give a shout out to Billy Ray the mgr...courteous, friendly and professional. Property is clean...got me to right size/price I needed...I wouldn't hesitate recommending his site...has a great beard too!

The location is great!! Billy Ray was very friendly and informative about the services the company provided.

As a UNCC student, I found this facility to be the perfect fit for my storage needs! Billy Ray and the staff make moving in simple and easy, and I am sure that my belongings will be safe and sound while in storage at this location!

Thank you Billy for all of your help today! Amazing customer service

Billy was great! He was so knowledgeable & helpful. I would definitely recommend him at this location

This rating is specifically for Akia, an employee who was covering this location this morning. I had been having difficulty communicating issues regarding my rental units. She listened to me, was polite and actually followed thru when past employees I spoke over the past several weeks did not. She contacted management for me and alerted them to my concerns.

Billy Ray is the man

Special shout out to Billye Ray. This is the best place to go if you looking for an storage. Very friendly and helpful, great customer service. Billye Ray was able to get me the perfect storage space at a great price.

The fence is frequently broken and for long periods at a time. It's storage, not much to talk about.

Richard was very friend and answered all my question and took the time to go over very thing and made sure i had all i need ti keep my belongs safe

Very helpful staff, helped us with lock problem and gave special attention!!

Billy Ray IS DA MAN! This Veteran of Desert Storm knows how to take care of business!!! He was an exemplementary representative of your establishment!

Billy Ray was very helpful and friendly. The property was very clean and I felt safe leaving my belongings here! Thank you

I love this location. I've been with them since 2010. It's clean, quiet and the customer service is thru the roof, out of this world, fantastic! I am back in the same Public Storage place once again, needing space to store more things. The Customer service agent, Billy Ray was stupendous!!! He was professional yet funny. He was knowledgeable, and kind. It's clean too. Public Storage at Morning Star drive is fantastic.

We needed to downsize our storage unit at this location. We met with Billy Ray who assisted us with the change. . He was extremely helpful with explaining the details of the change. We felt confident that there wouldn't be any surprises based on his knowledge.

So far a great experience. Billy Ray was very nice and knowledgeable. He assisted me with everything i needed. Also great location.

Fantastic storage facility located directly off of highway 29 and 485 in Charlotte. Great prices and deals they have to offer (great for UNCC students, less than 5 minutes from campus and surrounding apartment homes) tucked away down a quiet road. Janile, the site manager, was EXTREMELY helpful in getting me into a unit very quickly and easily. She even took me around to tour some units in rainy 40° weather! Great customer service, units are spacious and clean. Best storage facility I've ever used. 10/10 would recommend Public Storage. Edit 3/7/18: Bill, who works in the front office on certain days, is wonderful. He is very friendly, a veteran of the U.S. Marine Corps, and a wonderful asset to Public Storage. Very willing to help. Also, a gentleman by the name of David was working here a few days ago and he too was extremely helpful and friendly. 5 stars!

Bill was a great help to us today! We were able to quickly and easily find a storage unit right for us.

Great service! Bill was friendly and the guided me through the process with ease!

Great customer service by Bill and very quick in and out!

Bill was awesome and I was very pleased on how he help me find the right storage that I need. I definitely think his customer service was great and very helpful

This place is out of the way. Not the easiest to find. Road space in between the rows is narrow. Units do not have working light bulbs. But it is gated. Cameras!

Janile is so nice I love the service!

Janile was very professional. Made the process easy and efficient

Janile was great! Nice area and she was very courteous and made me feel welcomed

Great place to go if you're needing extra space! Janile was very polite and knowledge about all the units. Was able to make sure I got the right unit that fits my needs and showcased different ones to be certain! The prices are reasonable and the service is excellent! 5/5 would choose here for any future storage needs!

Janile was very helpful

I come here to pay my storage that is in another state and Janile is always so helpful and patient with me.

Excellent service from Bill

WARNING:THE GATE DOES NOT WORK BE CAREFUL WHEN YOU ENTER AND EXIT. WHAT A BIG SAFETY HAZARD. Two days ago I witnessed 2 vehicles both meeting at the one open entrance at the same time. Thank God they both were moving at appropriate speeds. The gate has been this way for over a year now .I gave 2 stars because the worker in the front has great customer service ( sadly I can recall his name at the moment but he's a senior ans a vet ) but the condition of the units aren't up to standards. I have utilized storage units before and they were in better condition than these and a small difference in monthly payments. To pay more and get lower quality and no security was a disappointment. The ceiling in my unit was wide open . We put tape over the biggest part . And it was dirty I had to sweep it out .

They keep things locked behind metal doors for ya.

Excelent. Service✋✋✋✋bill is good person!

Janile was great

I spoke to a gentleman named Bill 12/26/18 at 11020 Morningstar Place Drive in Charlotte, NC 28262. Store# 08550... He was very kind, efficient and knowledgeable from the moment I walked through the door. His service was much appreciated. Do thank him again.

Janile was so nice! Love the service

Bill was very helpful and kind!

Janile is amazing!! Patient and the process went smooth!!!

“The service there is TERRIFIC! Janile was so nice and helped my mom with everything!”

Excellent service, great communication! Definitely recommend to use this location 🙂

Great support from Daniel, I will go back to this location if I need it, thank you so much.

Janile gave me excellent service. Thank you

Janile helped me out and was friendly

Janile has great customer service!

Chris and Janile have the best customer service! So glad I store my items with them

Cherrelle was very helpful and professional. She had great customer service!

Great Service, Judy is the greatest.

Judy at this Public Storage location was more than amazing. She was sweet, helpful and made our moving transition to NC as smooth as possible. By far the best customer service experience at any public storage place our family has rented. Thank you Judy !!!

Destiny always has the best customer service!

By far the best storage facility I’ve ever been to. The customer service is phenomenal. I had the pleasure of being assisted by Destiny. She made sure I was situated with my storage unit and also a big help when I had car trouble. If you want a storage unit with reliability and superb customer service, come to this Public Storage. You won’t be disappointed.

I stopped by to check out a unit for my belongings. Destiny was very helpful and was very happy to do so. She never stopped smiling and being respectful. I would recommend this facility to anyone.

Stopped by to get a few things from my unit this morning Destiny was in the office and she was so friendly and helpful. I really appropriate the great service I received here. Highly highly recommend!!

Stopped in to pay my bill with Destiny was very polite and helpful. The store was very clean and well kept

The storage space is dirty and I consistently found multiple spiders, wasps, and other bugs in my belongings. The staff are incompetent and not helpful in the least. Do not rent from this place.

Great service by Judy!

I came in a couple days ago to view a space I had reserved and James was there to show it to me. When he showed my the space, I realized the guy at the call center reserved the wrong size for me. James was so able to find a space of another size at another property that was in my price range. It was in a bind because I needed the space that day and James was able to help me out.

Staff is wonderful!!!

Had a great experience here today. Marshea was filling in today at this location and she was so kind to my sister & I.....it was our first time getting storage so I was a little wary, but she was so warm & helped us with all our questions, was professional but made us feel so comfortable. Marshea was awesome! :)

Nice clean location, friendly staff she answered all of my questions.. would definitely recommend this location to friends!!!

Service is wonderful! Prices are wonderful. I was treated very well when at this location

James was great.

Destiny offers the best customer service we've had in Charlotte!! Would recommend this location to anyone!

Judy was very helpful and courteous!!

Clean property. Amazing staff. Destiny always makes us feel welcome!

I am so happy with the service I received today at this location. Judy was very knowledgeable and helpful. Her pleasant attitude helped make my day better. Thank you!

Destiny has the best customer service!

Destiny is very friendly and helpful. Will definitely recommend this location to anyone needing a storage. Very prompt and courteous. Thank you

Great location. Facility is always clean. Destiny always has a smile on her face!!

I've had the pleasure of speaking with destiny at this store. She is not only professional but she is also absolutely the nicest person I've talked to when dealing with anything regarding customer service. Hands down, she rocks !!!!!

Very clean facility.

Champagne was very knowledgeable and extremely helpful!!! And the prices were awesome!!

Friendly staff

Destiny and Cham always take care of me when I'm in the office! Thanks ladies!

Destiny was great! She explained everything so well and made me feel at ease about everything. Thank you!

I am so happy with the service I received from this location. Specifically Markeisha (the attendant at the time) was the best! She was more than welling to help with a VERY big mix-up. When she contacted costumer service for me, they were also extremely willing to resolve any issues.

Quiet location

Grabbed my things quick. Could never get a hold of anyone.

Wonderful customer service from Ms. Destiny! Nice clean facility. Couldn't ask for more. Definitely will be using them again for my storage needs.

Clean establishment, and a friendly staff. I was late to sign for a unit and the desk attendant took her time to stay and help, well after closing time.

Janae and Destiny were GREAT! They really had my back during this stressful time. Moving is always a pain but not with these two! They were extremely welcoming and funny! I highly recommend them if you ever need a space. This is my number one spot. Always will be.

Scam Alert - Online $1 discount is bogus. It is just to lure you in so they can charge full price.

This review is super late, like MONTHS late, but I am a woman of my word so here goes it... Halliean was VERY helpful and knew her stuff. I was impressed by how thorough my visit and set up was without spending too much time there and not feeling confused or rushed. I'm big on customer service, and have always had great experiences with Public Storage. Employees like Halliean really do keep customers happy and willing to refer.

Went to look at some spaces and the customer service was great. Ms. Ivette was very knowledgeable and courteous.

Destiny has great customer service!

The service was great and fast. Any questions I had Destiny was there to answer them and helped me in everyway possible. She was a wonderful help and for that I give a 5 star rating!

Worked with Destiny and Rebecca. Very helpful.

Their service was not bad. I'm giving them 2 stars because the lady I was dealing with does not know how to answer customers properly. Her answers were very rude to any question I ask her.

Destiny has the best customer service! She always answers any questions I have!

This place is a 5 star place for sure! The customer service I recieved from the office staff was way more than above and beyond. I had a lot of questions that Destiny spent time with me and answered everyone! She made me feel like I was a friend more than a customer.. Her customer service was above and beyond .. Thank you so much for taking the time to help me figure out everything as far as what size unit I would need. The place was so clean and we'll kept. 5 star all the way.

Destiny is absolutely fantastic!!! I'm so thankful that she's ALWAYS answered any of our questions and had the best customer service!!!

The service is fast and friendly and the units are secure. Unfortunately, the gate has restricted access hours, and while they are relatively wide, 6 a.m. to 9 p.m., they do cut in till when you might be able to use your unit. I, for instance, work from 9 a.m. to 7 p.m., which eliminates much of the useful time to move things into or out of the unit. Beyond that, rent is always due on the first of the month, which means if you are buying a unit for 30 days you will probably have to pay for 2 months. It doesn't make much sense to me that this pay schedule couldn't be flexible, but there you have it. Good location relative to campus and access to 485, difficult to make left turns out of the complex.

Excellent quality of costumer service. Quickly, professionally, carefully. Thanks a lot.

Halliean was great today.I bought boxes that I can use for packing and shipping thanks to her great customer service.

Halliean has great customer service .I would recommend her to anyone.

Smooth and quick paperwork. Thank you Lori for good customer service!

Halliean was really informative and made sure I understood everything I was signing!

Halliean & Destiny are AMAZING to work with. They are very welcoming, and we're extremely pleased with the service provided!

Destiny and Halliean are great!!

Destiny has the best customer service! Thanks for always answering all my questions!

This is the second time I have utilized the Public Storage facility. The store manager that processed my request was excellent. Lori ensured I had everything I needed and she was very pleasant to work with. She even stayed beyond her scheduled shift to finish the paperwork and to ensure I was pleased with my selection. Excellent Service!!!

Excellent customer service and clean facilities... made my experience very welcoming and very pleasurable thank you destiny

Destiny and Lori were extremely helpful and the facility is very nice.

Very nice facilities, Destiny was great!

Quita was outstanding people person beautiful veay nice and will love to rent from this place again

Halliean is awesome. She was a huge help!!! Thanks again for your assistance​.

Outstanding service!!! Ivette was extremely personable, thorough and professional. She did everything she could to insure that all of our moving and storage needs were met. She was the primary reason I chose this location over 3 other options.

Halliean and Brittany were totally awesome in showing me around and answering every and any questions I had. All in all, no complaints here.

Halliean was the best! Great customer service

Listen they are the best public storage people I've every done business with they are awesome smile all the time... I feel like family. :)

I love how Halliean gave me excellent service. Her smile lit up the room. She was very professional and well mannered. She made me feel confident that my belongings are safe.

Great customer service real nice and helpful she was great I would definitely come back or recommend

Thanks Halliean for your great customer service.

Came in with a friend to rent a unit and the employee had great attitude and completed everything in a timely matter.

Thanks so much. Great facility.

Great service, friendly staff!

This place is amazing! I came in just a little late and aly was nice, helpful, and got me all set up for a unit! She even helped me pick out a few items to put in my unit!!! I'm gonna stay at this location as long as I can! Office staff is amazing

Aly is amazing! I love storing my things here! I'm going to recommend everyone to this location! I'm going to stay here for a very long time! Please keep hiring people like aly and having such amazing storage spaces!

Charged me for a mistake they made. They gave me incorrect information about vacating this unit. I was told I only needed to remove my lock and that it wasn't necessary for me to notify anyone about me leaving. I called them asked them about it and they said there was nothing they could do about it and to call customer service, so I called customer service then customer service told me there was nothing they could do about it either and gave me a number to the district manager and her extension. Called it and tried to use extension and it says you can't even be transferred to the extension. At this point I'm really frustrated and just recommend anyone who decides to use public storage to be careful and ask a lot of questions. Their units are wonderful and in a great area, but the communication with them is horrible.

Aly was extremely friendly and helped me find a unit that fit my needs. I would recommend this facility.

Ron. Help me with everything great. Definitely would recommend anyone to rent here.

Samantha did a amazing job as soon as I walked in the door! She adequately answered all of my questions and concerns that I had. I have to say that it was very reassuring. It made me feel at ease knowing that there was somebody on staff who cared about her job enough to make sure I recieved the best customer service possible. This particular location is at the corner of I-485 and N. Tryon, a prime location in my opinion. Away from all the construction of the light rail but still close enough to where it does not become a inconvenient drive. Without a doubt, if this is what I can expect coming into a public storage facility than there is no reason to go anywhere else.

Fast service

Ron was awesome! He genuinely cares and that is rare. I would definitely recommend this location to my loved ones!

Ron did a great job!

The receptionist was wonderful and provided excellent service. She was very busy and still found time to give us a unit and great costumer service.

From the time that I booked my reservation my experience has been wonderful! Shortly after booking my reservation, Ron called to introduce himself and explain details about what to expect on my tour & rental with Public Storage. When I arrived I was greeted by both Ron and Kristin who were both very professional and thorough with the rental process. Kristin was amazing in accommodating my needs with finding a unit that would house my items while offering the best price available. I felt horrible when I dropped my damp check moisture absorber on the floor which cause the packaging to bust, but Krisin very kindly offered me a new one at no charge. I higly recommend Public Storage to anyone that I meet! Thank you both for your excellent service!!

These guys saved me. I appreciate people who go out of their way to help people. Bravo. Kristen Lccand Ron r added to Christmas list

I met with Ron today and he did a great job. I reserved the unit online and when I arrived, everything was ready with no wait. I am a very happy customer.

Great location if you need storage. Chris is very nice and very helpfull.

Chris is great!!!! She was so helpful with all of my questions and was super nice!!! Glad I came here!!!!

Very friendly service! Quick and easy set up, had my unit locked and ready to go in no time. Also conveniently 5 minutes down the road. 😉 I recommend this place to anyone in university area or near the area! Kennedy is a great manager, made my first time a great experience.

When I was in trouble try to get in the gate with my 18 wheeler Chris helped me out a lot thanks public storage

I love this location it's has great service

This property is just perfect for my needs. Chris helped me find the exact space that I needed. It was a smooth process! Thanks!

From start to finish it was a smooth transaction. Management was great with making sure that I had the right size unit for my needs. I had a problem with a light and Chirs did not skip a beat bringing me a new bulb even though she was about to close for the night, thanks for the great customer service guys!

Love this location. Chris is always very helpful. Highly recommend if you need storage.

Christine is very knowledgeable and pleasant and always here when I need her. Service and cleanliness of the facilities is top notch. Highly recommended.

great customer service. chris is the best.

Great place if you need storage. Chris is very helpful and knowledgeable. Great customer service.

This is a great location. Been to several locations and Chris is the best.

Best storage I ever seen in the town. Ask for chris. Great facility. Very clean. Staff professional. Highly recommend

The facility is nice and the people onsite are nice, but we had a disagreement regarding the lower price offered online vs the higher price offered in person. Updating my review from 1 star to 5. After being discouraged by the response to my multiple inquiries regarding the cost of online reservation vs in person, Cassie, the district manager contacted me to honor the lower online price. This is the right way to handle customer service.

Highly recommend. This. Location

Chris has outstanding service. After leaving latricia from the public storage on north tryon she told me about this one. Chris is very kind and just as well knowledgeable I feel so safe knowing that these are the kind of employees public storage has!!!!!!!

I have used public storage several times over 4 years. This location is very clean and secure. Easy to get to. This is the best I have been to. Chris is excellent. Property is beautiful.

Chris is awesome. Recomend you see her if you need stirage. Great location. Great service.

Great experience Fail and chris were awesome. Would recommend

Chris was so friendly! I was nervous about getting a storage unit and she made me feel very secure about having an outside unit!

Excelente

Chris was very helpful , her awesome personality was the start of my day!

Chris Is an asset to the public storage team an a pleasure to deal with.

Chris has great customer service. Very helpful. Great location.

Wonderful customer service given by Chris. Excellent place to rent.

Chris did an excellent job explaining all the questions I had, come here for great customer service!

Great faculty, Chris was very helpful

Very good location. Çhris and Karen are great.

Great location. Chris was very helpful.

Joshua and Chris were a great help to me! After my room had been reserved seconds before I made my reservation, they made sure to find me a great deal! Love it!

Excellent customer service from Chris! She was an excellent help in my time of need. Needed storage asap and was given a unit with ease! Highly recommend!

Service was great very helpful person at desk Chris

marvelous.....Chris was great

Chris was wonderful gave all the information that I needed. She was great and very helpful

Highly recommend Chris excellent customer service

Judy was great! She was very helpful in finding the right storage unit for us and even gave us a tour! I will definitely recommend!

They were great, really helpful and nice

totally recommend this location to anyone needing storage. Chris i very knowledgeable and pleasant.

Great experience deja and Chris where very lovely and helped me to the fullest that could smelled nice and was very clean ps plz by some rope they have lots on sale

They are wonderful to deal with and Chris is awesome!!!!

Chris was great, very helpful, fast moving and courteous. I will definitely recommend this public storage to others.

Chris was great!!!!!!..... She knew her job and did it with a pleasant attitide and a gracious smile

Great Customer Service! Mrs. Chris was kind! I've used this storage once before! Awesome!

Todays visit was easy and fast. Everyone was very helpful.

Judy was great and very knowledgeable! she had great customer service!

Ms. Judy was very kind and showed us around the property. She was very helpful and funny!!

Great location. Staff very knowledgeable and peasant to work with. Would recommend to anyone needing storage. See Chris.

Fantastic experience with Chris. Very accommodating. Great service

Chris has been awesome to help us get in and out during the construction here thanks

Destiny was very, very helpful and she knows knows her stuff..

its excellent service Destiny was great it was a perfect size storage room and im satisfied with my service today

ANGELICA WAS VERY HELPFUL I WOULD RECOMMEND THIS STORE OVER ANY STORE IN NC THANKS

Chris was awesome and her customer service was excellent. Definitely recommend!

Awesome. Chris is the best.

Deja and Chris r awesome and beautiful. Service was great too.

Chris is awesome and very friendly person. Showed me a very clean storage and was very helpful in my process .

Excellent customer service!! Thank you Chris!!

Very good service. Chris is very friendly and took good care

Highly recommend you go see Chris at this location when you need storage

Wonderful, excellent service - Chris is great - Shannon is delightful

Looked at a couple of places for storage.. public storage was by far the best deal and the customer service was outstanding. Thanks Deja & Chris!

Great customer service. Provided helpful information as well.

Excellent service from Chris. Nice facility.