Public Storage Self-Storage Units at 1901 W Arrowood Road, Charlotte, NC

I hate all things related to moving but I will say Tamica was an absolute delight. She returned my call quickly, answered all my questions and helped me choose relevant packing supplies. I definitely will use them again but hopefully no time soon : - )

Tamika was really helpful and amazing. I was satisfied with the setting up of my unit. So this review has nothing to do with her CS. However my Satisfaction changed when it was time to move everything out of the unit. My appliances, furniture and other items were destroyed due to the rodents and bug infestation. The sad thing is the insurance would only cover up to $250 whic$100 of that would go to the deductible. At this point I was why watste time and I feel they purosly mad it this low because of the high risk. Will never use them again. The so called insurance is a joke.

Tamika was so helpful came in looking for a unit she didn't have what I need but went above to find me one in my price range and near by thanks for the awesome service

tamika was really helpful and super polite and professional thank you so much for your help

Thanks tamika for your help

No one is ever avail so hard to get face to face assistance

Worst storage unit I've ever dealt with! So refusing on helping customers out in tough times. Will not work with you at all if you have a sudden emergency that takes priority over a storage unit bill! Would definitely reccomend going to a different storage unit with people that actually care!!

Tamika was a pleasure to work with. I’ve dealt with several storage unit facilities and without question she is exceptional compared to the rest. Thank you, thank, and thank you Tamika.

Thanks tamika for your help and the funny conversation

Thank you, tamika! I appreciate the time, help, and your patience with me. Your personality is awesome! and contagious!

Tamika is a nice and great person. I never have a issue with her helping me when I have any questions or concerns.

The lady’s in the front are awesome, took great care of me and helped me out with what I needed with moving

The ladies alana and tamika was so very helpful and amazing

I have to give honorable mention to Tamika! She has a wonderful, positive attitude and is willing to serve with a cheerful disposition. She actually answers her phone unlike many others I’ve called in this establishment and can never get ahold of or get a call back. Thank you Tamika for going the extra mile to help!

Gracias Alana por todo bueno antitu

Love the tram work

Tamika was very knowledgeable about the services provided and telling me about the area. Great service and wonderful personality!

Amazing customer service 😃

Tamika thanks for your help this morning

Tamika is fantastic! Knowledgeable and professional

I spoke to someone named Tamika, she took the time to explain to me prices and sizes. She was polite and had really great customer service. You don't find that to often.

Tamika was excellent her service was so amazing thanks for your help

Tamika was really helpful

Tamika a mess

Tamika was very polite and helpful

Thanks for your lovely service and help setting up the app

Very nice service , very happy moving down this location. Tamika was so nice to me and I prefer everyone to go this location

Good service; nice person here

Lovely manger beat one in towns

Thanks Tamika for the amazing service you are truly a blessing

Thanks tamika for help

Great experience with Tamika Belfrey!

They very helpful and shout out to Tamike!!!

Tamika answered all my questions and was very helpful during the process.

The district manager and property manager is never there they’re always close… I’ve purchased a brand new stores at this location I get there the unit had a lock on it and I could get nobody to come open it they been close for the past two days

Thanks for your amazing service

Thanks for your help Tamika

Ms Danielle was very nice and it was fast and helpful. And also friendly.

Thanks for your help

Tamika and Danielle was super friendly love there energy.. space was clean love it

Thank you for professional, knowledgeable service! I had a couple appointments to help me get situated so I could get the storage space I needed. Thank you for your friendliness & great customer service!

No longer have office employees. You must do everything on line.

Thanks Tamika for your help your service was amazing

Worst customer service. Horrible rental policies . Overall worse storage company to deal with.

Tamika very helpful, great employee.

Tamika was wonderful to work with very polite and courteous. I was there to work on the gates when power was lost and she was very understanding with the out come of that day and will be back to help her in the near future.

Matt was very helpful he took his time to make sure I knew and had a great understanding in what I needed to do very helpful employee see Matt if you need a storage

Tamika was beyond helpful and kind she is so amazing she was working her other location and had me meet her there and she took really good care of me and helped me with getting me unit and app setup for her other location she really needs a raise

Thanks tamika for your kind service you are TRULY a blessing

Thanks for your help Tamika

Thanks tamika for your help

Thanks Tamika for your fast service and getting me out so I can get to work on time

Thanks támika for all your help you gave you really went above and beyond

Tamika was so. Ice can in to pay my bill at 6:10pm she was already closed but still helped me anyways thanks for your help

Stopped in to pay my bill today and Tamika was so friendly and helpful she even let my daughter draw a picture she is such an amazing person

Love love love Tameka. She was very helpful. Love her personality

Stopped in today to rent a space tamika was really polite funny and helpful property is well kept and easy to get around I will definitely recommend this location to everyone

Tamika is so awesome I can in with no clue on renting storage and she made sure I knew everything I needed and even showed me the space to make sure it would work her professionalism was out out this world and her personality was so loving thanks again for your help

Tamika was beyond helpful her politeness and service was outstanding

Thanks tamika for your help and showing me the space you are very helpful

Make sure you talk to Tamika!! Excellent to work with at this location.

Thank u

Tamika was very helpful her service was beyond excellent

Tamika was amazingly helpful and nice she took out to look at unit and showed me all that I needed to know about location thanks again for your help hope you feel better

Tamika was really helpful stopped in for a space she helped me get the right one thanks

Let me just start with this.... Tamika was the only reason I chose this location. I stopped in one day several months before I needed a space to rent to get general pricing (I wasn't even going to rent on this side of town) However, after the customer service I received from Tamika I decided this was the best place to rent. She kept me up to date on the BEST pricing and available space months before I was even a customer. Anyone this dedicated to customer support gets my business! I highly recommend her and this location.

Tamia was really nice and helpful location is nice and clean sh ees helps with everything and goes above and beyond

Tamika was very helping with my storage needs

Omg Tamika us such a blessing I came in today to change units due to price issue i was not expecting to have to pay and didn’t know what I was going to do and she went in her pocket and took care of balance for me I am so thank for her and her help I am glad she is with this company

Thanks Tamika for your help

Tamika was amazing joy she went above and beyond all the way cross town and is a good assets to this company thanks again for ur help . She has met and exceeded my expectations !!

Thanks tamika for your help

DJ and Brenda were amazing this morning really saved the day!

Stopped in to pay my bill tamika was really polite and helpful thanks

Came in to pay and tamika helped me and also setup the app thanks

Tamika is such an amazing lady her service here is beyond her job she is one that works from her heart thanks for always being so helpful

Thanks for helping me with getting parking space this place is awesome

Tamika thanks for your help and thanks for answering all my questions. She was so patient and polite I had a few questions and she answered them and made sure I understood everything thanks again

Tamika did a wonderful job I would definitely use that storage building again very professional young lady

Tamika was so helpful and professional the property is clean and well kept she also gave me a tour of the property thank you for your help again I would highly recommend this location to anyone

Stopped in today and meet Cherese and Jaydah great customer service very hard working lady's seen them cleaning the property today.

Tamika service was beyond great ! The place was also very clean and in order I love when she works !!! Very sweet woman !

As for commercial parking, this Public Storage location is THE WORST! The parking area is full of deep potholes/muddy, trash located throughout the location, cement blocks on the property that could be used to damage vehicles, security cameras are damaged and purposely angled toward the ground. If anything should unexpectedly happen to your vehicle, the property manager will immediately blame the customer, without further investigation, of course, to circumvent liability. It is advisable to secure more adequate, well-lit, commercial parking at other Public Storage locations (Park Rd.) who clearly value their customers and property! If you are a registered business, don't forget to ask for your 24 hour access! After all, we were not offered the option even though it would have clearly benefited our business! Happy Shopping!

Thanks Tamika for you service you were beyond helpful

Tamika is the best. Loved working with her.

Thanks tamika for your help your service was great

Tamika was so helpful and such a blessing thanks for the prayers for my son

Tamika thanks for your time help and conversation your professionalism was so amazing thanks again

Tamika was super helpful

Not a bad storage location. Fills the need they're supposed to. Not a lot of extra amenities.

Tamika was really helpful i came to the wrong location and she helped me get to the right one

Tamika was very helpful and put me on the perfect space after stressing so much about not understanding the process but she made me feel so good about choosing this location … her attitude was phenomenal, customer service at its finest … Do not hesitate to choose this location you will be so thankful for my honesty…

tamika was quick and helpful i had to get to work and she got me in and out in no time thamks again

Came in to rent a space today and tamika was really helpful I needed someone to talk to and she was there to listen thanks again

I love this place good help on the phone and more

The property was very neat and clean and the nice respectful lady Tamika showed and gave excellent service.

Good location

Tamika is awesome

Tamika rocks thanks for your quick service and warming up my food for me

Tamika was very helpful thanks for all your help

Tamika was so helpful I really appreciate her help she made sure I had the right size and for little cost thanks for your help

Tamika did an amazing job helping me get set up with a parking space for my car at public storage. I would definitely recommend her for any assistance at public storage.

Stop in today to pay my bill and tamika was really helpful she also helped me set up the app

Thanks tamika for all your help

Tamika was very helpful

When I first started renting here I was told to go on google leave a review and comment on how great the experience was, and I was until something said “wait,” and I’m glad I did!!! The property manager at this location has to be the rudest, most unprofessional, disrespectful person I’ve ever encountered! She legit puts on a show in the beginning then her real colors come out. If you are interested in storage I would highly suggest seeking another company or another location because this location is absolutely trash. The only time I get peace is when she is off on Sundays! Trust me don’t fall for the show!

Thanks tamika for your help you’re amazingly helpful

Tamika was really helpful thanks for your professional service

Tamika was so amazing and helpful thanks

Great experience, great prices.

I stopped by today and an associate named Shanelly was extremely helpful and kind. She helped me find the perfect unit.

Shanelly was very helpful showing me space options and gave me the best experience I’ve had with a storage company.

Shanelly was very helpful and polite. She helped me find a unit and set up my app. Thank you !

Tamika was helpful

Tamika was a great help! Loved her attitude! Very nice!! Recommend a raise!!!

Tamika was very helpful

Tamika was the most amazing help I'm so glad I came here

Clean safe and professional

Came into this location today to pay my bill I was greeted by a lady named Tamika she was just the sweetest person I came across in a long time she helped me with no problem even helped me set up the app on my phone to make it easier for me to pay so I didn’t have to drive around trying to find a place open like I did today this young lady is so amazing thanks for having her apart of this company.

Tamika helped me todas she was really nice and helpful

Tamika got me together quick needed a parking space she had 1 left she helped me set the app up in all thanks for your help and time

Tamika was great he customer servicio was wonderful Shell took me out Android show me muy space and how to get to IT and put the lock on thank you for your service

Stopped in today with questions for my cousin and tamika was very helpful and answered all my questions

Stopped in today for some questions on my future move in the upcoming months the manager Tamika was really helpful and polite she had an answer for ever question I had even showed me different size spaces that will work for the items I will putting in there she made my experience so relaxed I will be back to rent at this location thanks to her

Came in to pay my bill today and Tamika was so helpful in helping me she is such a sweetheart and so polite

Tamika was so amazing her service was above and beyond

Tamika was really polite I’m a truck driver and had to use the bathroom while I waited on the guy I was helping she was sooooo kind and friendly

Tamika was really helpful she found me a place at a different location she even helped me rent it at her location so I didn't have to drive in the rain the is so amazing

Tamika was really helpful she got me in and out in no time she also helped me get the app setup she is so amazing

Recently went through to move some items out of my unit and went into the Lobby with some questions and concerns. Not only was Tamika incredibly kind and helpful, she went above and beyond good customer service. As someone that has worked in the customer service business for years, I've never met someone so invested in, not only their passion for the job, but also helping for the sake of being helpful. I will definitely choose to come back to this location if i ever need to store items again simply because of the service she has provided me.

Tamika was nice and helpful and very polite

Tamika rocks soooooo awesome

Tamika was very helpful

Tamika was amazing and helpful

Tamika was really sweet and helpful

Tamika was amazing

Tamika was nice and helpful she rocks

Tamika was really nice and helpful she knew what she was talking about and got me in and out in no time thanks again for your help

Tamika was very helpful

Tamika was so helpful and amazing

Tamika assisted with our storage need. She is amazing

Tamika was beyond helpful i had a bad experience at another location tamika helped me out and turned it all around thanks so much for your service

So, I was helping my friends in this storage unit. I visited here several times in June and again in August, more than 20-25 times. First thing first, we have climate control unit but the thing is dead since months. It completely broke down in June and i complained about it several times (I was helping them for more than 6-8 hours every day) it was 90°F +. We complained and no action was taken. Even the store manager helped us and reported it to the head company but still after 2 months, it was still broke. Reception lady Tamika is really friendly and helped me with everything I needed. She was very pleasant to talk to and really helpful. I wish I could give her stars separately.

Tamika was so amazing so was polite beyond she went above the job she is definitely a amazing fit for her position thanks for all your help

Tamika was very helpful she stayed after hours to help me rent a space download the app. To get in the gate she is so sweet thanks tamika for your help

Tamika was really helpful came here to rent space had a reservation at another location they weren't there she helped me rent my space at the location I wanted to be at with no problem she was super nice thanks

Tamika was so nice and helpful she helped me download the app and get me set up at a whole other property which by the way is amazing! Very kind and diligent!

Tamika was so helpful stopped in to pay my bill and look fir another space she knew what sge was talking about when it came to the right size space i needed she didnt have the size her but im willing to wait due to her thanks sooooo much see you again soon

Tamika was amazingly helpful came in looking for a unit she didn't have what I needed but took the time to find me something at another location and even took the time to rent me the space from her location so I wouldn't have to drive there she was soooo polite and friendly I'll recommend this location to everyone

Tamika was very helpful and fast came in looking for a space she got me in and out in minutes also helped me setup the gate app as well

Tamika was really helpful I needed a space today she didnt have it she found me one in pineville helped me rent it and all she is awsome

Tamika was very helpful she took the time to help me get my space and setup the app for the gates thanks a lot for your help

Just moved across the country and had no idea what we were looking for. Just a space to tuck away tools. We stumbled across this place by our new apartment and was greeting by Tamika. I have to say, it was a great way to start our new adventure. She was so friendly, funny, professional, and knowledgeable. She walked us through the process and gave us fun ideas around to do. I’m glad to know I’ll have a friendly face whenever I visit storage :) thanks Tamika!

Tamika was very helpful and amazing

Tamika was very helpful

Came in for my code and tamika said nope sista girl we're going to download the ps app that will get me in the gate and bam she helped me and im good

Tamika was awesome great customer service.

Tamika was very helpful

Tamika was a GREAT help. I recommend this location for anyone needing storage

Came in today looking for a space tamika was really helpful and kind she took the time to find me a unit at another location because what I needed she didn’t have at this location I’m so thankful she was here

Tamika was very helpful and knew exactly what I wanted :)

Tamika was very helpful she stayed late helping me find a space for me she didn’t have what i need here but made sure she found me something before I left she wouldn’t give up until she did and she did she went as far as putting both my new and old address in gps to find best location thanks for all your help

Tameka was awesome , she went above and beyond to get me what I needed . I would definitely recommend coming in !

I really want to say that I was very impressed with Tamika. She exhibited excellent and genuine customer service. She helped me out in every way. She is definitely an asset.

Tamika. She's the most helpful person I've met at any public storage. She was awesome

Tamika was very helpful with getting me the space I needed I am very thankful she was here and able to help me she is such a great person and funny as ever thanks a lot

Tamika was a great person. Was very timely and a wonderful. She made the process smooth and easy!

Tamika was amazing and very helpful! Sad the prices went up though.

Great experience with tamika!

Went here looking for an outdoor space even though they were all filled up tamika was helpful and honest

Called in about prices on a new unit and tamika was helpful and nothing ajort of awesome!

Tamika was very helpful with this being my first time renting she made sure i understood everything even broke down my next few payments she was really amazing

Tamika was very helpful came in for my code and she told me about the new app they have that opens the gate from my phone she helped me set it up and now I’m good Togo thanks

Tamika, Is the best person at this location I've ever met. Her professionalism is extraordinary. I'm grateful for her being at this location.

Tamika., is AWESOME! She is a wealth of knowledge and definitely experienced at what she does. Tamika goes above and beyond and definitely an asset to your organization. Promote this young lady!!! Tamika knows the highest level of customer service.

Tamika has always been extremely helpful, professional, nice and extraordinary in her position. She keeps the line of communication open and is honorable keeping her word. She makes Public Storage an Awesome professional pleasant environment to do business. She is very much appreciated.

Thank you Cherese! You were very helpful in getting us a parking space.

Tomeika is VERY knowledgeable, selfless and EXTREMELY professional, considering my prior experience at S.Blvd! She makes EVERY effort to accommodate YOUR needs,even if it means you having to visit another location BUT to make sure your properly cared for,she takes the time to establish your account with them. Full knowing she doesn't have to do this,she does and without a complaint, even when she has to walk her colleague though the transaction. I can't say enough how pleased I was to have her assist me. She is definitely a rarity! I'm sure she will climb the corporate ladder,she would make an AWESOME trainer!! That would benefit you customers so much!!#Teamtomeika

Honestly The Worse Public Storage I Ever Rented From They Know They Have A flooding Issue In The CC Building Every Single Time It Rains I Have To go Check My Items Something Is Damage Every time Cause Of The Flooding I Call To Let Them Know There Response Every Time “Oh Call Your Insurance Orange Door” They Could Care Less Your Stuff Is Damaged. Last Week I Went Up There Around 5:30pm They Close At 6 I Called The Office To Let Them Know Water Is Coming In From The Back door & Going Into People Units (Pictures Below) The Lady In The White Nissan That Works There Said “Oh I’ll Go Check” She Never Came ! I Keep A lot Of My Coupon Items In My Unit & All My Paper Products Are Ruined. Seriously Need To Fix That Flooding Back There Or Close That Side Down Not About To Keep Making Claims Every Time It Rains ! And Get Better Staff That’s Not There For Just A Check. Won’t Recommend To No One .

Amazing customer service. Kim was so personable, clean property, and easily accessible. Explained everything and showed me multiple spaces to make sure I was renting what I needed.

Tamika was so awesome. She deserves 10 extra . Thank you!

Tamika was such a great help. She was so nice and helped me everything! She is the best !!

Tamika was very helpful she was polite and super friendly she took me out and showed me a few different spaces to make sure what I was storing would work thanks for all your help you rock

Cherese was awesome! She was super helpful and great to work with. She took the time to show me multiple units so that I could find the right unit.

Tamika was very helpful and sweet she helped me with getting the right size unit that I needed without paying too much thanks for your help

Tamika at Public Storage was super helpful and she assisted me in renting 2 units. She also applied special discount which wasn't available online either. I am very please with her service and she definitely deserves these 5 stars. I know I won't have any problems while renting cuz she's just there to help.

It was the Best experience and very helpful Tamika was the best thanks for you help very highly recommend it 😁👍🏼

Excellent customer service given today. Thank you Kim

Tamika was very helpful i came in with no idea on what i was doing and she took the time to go over everything thanks for all your help

Tamika was so kind and helpful she knew what i needed and helped me right away i was in and out

Tamika was very helpful in solving are issue in a timely manner very well organized & clean face covering worn correctly keep up the good work

Tamika was amazing she got me taken care of in just a few moments I came in upset but her bright personality made me smile and took away my anger thanks I needed that

Tamika was very helpful thanks for your time

Tamika was very helpful and got me together quickly

Tamika was very helpful and sweet

Tamika is by far excellent at what she does. She’s well informed and conscious of you as a leasee. She expertly guided me on a path that was most optimal to my financial/life situation. I wish more companies had someone such as her to represent them-someone who values and respects the customer.

Stoped in looking for a space tamika was very helpful and found me one I hate she didn't have what I needed at her location she was so friendly

Tamika was very helpful i came right at closing time and she had no problem staying to help me i dont speak english and she dont speak spanish but she was took the time to help me and get me a unit thanks

The girl Tamika that works here, is the kindest and most selfless person I have met. I lost my wallet and she did everything in her power to find me and return it. With the holidays, I was sure someone stole it but she was the most honest person when it came to this situation. I can’t thank her enough!!

Tamika was very helpful got me in and out thanks

Tamika was amazing with helping me find the best unit with a great price.

Tamika was amazing and very helpful came in this morning needing stroarge and she found me one in a matter of minutes thanks for your help 😊

Tamika was fantastic. Really helpful and considerate. Went over all of my options and took the time to really help. I would recommend to anyone.

Tamika was very helpful i needed a space fie my truck and she got me taken care of quick she was very professional and new her stuff

Tamika was really great my mom had trouble with her erental and needed help tamika was there to help and got her together thanks a lot for your help

Tamika Was Awesome. Very Friendly and New Her Stuff !! Gave me the Half Deal. Highly Recommend !!

Great job

Tamika- Thanks so much for your excellent customer service! It’s very rare to find people in establishments who are genuinely kind and helpful. Great experience! Thanks!

Tamika was very helpful i had a few questions for my upcoming move in the next few months she walked me through everything i asked and showed me the property as well she was very polite and professional i will be back to rent in a few months thanks tamika

Great customer service! And clean space. Very welcoming.

Thank you ms.Tamika you have made my life with the help you gave and thanks for going above and beyond and making things happen for me I appreciate all that you did and I’m glad the company has you here

Tamika did awesome!

Tamika was very helpful and professional she was great

Tamika was really helpful her energy was amazing she got me together right away thanks a million

Tamika was so helpful and friendly and was very professional I needed a last minute storage and she got me together she was also sociable and polite

Tamika was amazing and very helpful she has excellent customer service

Came on today to pay my bill and transfer units tamika was very helpful she also took the time to breakdown everything and dollar amounts as well thanks for your kindness and your help

Tamika was awesome handled my reservation well and in a timely matter! Kept a smile the entire time! I also went to another location and the service was bad i left and came here and im glad i did thanks for your help tamika your the best

I was moving to Charlotte and needed to store my belongings and my car. I talked with Tamika and was able to get both unit rented. Tamika advised me to make a reservation so I could reserve the space I needed and good thing I listened because when I moved a month later, there were no more bigger units. Thank you Tamika

tamika was so awesome i came in looking for a space unfortunately she didn't have what i needed but took the time to look at locations for me and found a space near my home and also helped me complete the rental online she was very polite and professional its a must you check her out she rocks Tamika fue tan increíble que vine buscando un espacio, desafortunadamente, ella no tenía lo que necesitaba, pero se tomó el tiempo para buscar ubicaciones y encontré un espacio cerca de mi casa y también me ayudó a completar el alquiler en línea.Fue muy educada y profesional es imprescindible, échale un vistazo, ella mola

Tamika was very helpful and polite she asked a few questions to make sure I wasn't paying for more then what I needed she walked me out and showed me where my unit was located she has amazing customer service the property was clean and well kept

Had a reservation for a parking space. Showed up and was told it was given away. I was shown a spot that the manager had to run non-renters away from. Not a safe storage space - too many people can get through the gate without any control. Cheap and easy to access without a gate code.

Tameka gave me a super great experience here. Came in to grab a unit and she walked me through everything and provided great conversation. Extremely friendly and helpful, thanks for making getting a storage unit such a pleasant experience for me!

I requested help and guidance and Tamika was simply an angel that took care of everything brilliantly. It is so gratifying to find customer service like Tamika. Just two thumbs up. Thank you.

Jairo gave me great service.

Jairo went out his way to help me. Thanks again Jairo I really appreciated your help.

Tamika was extremely helpful, courteous, and informative when I stopped by.

Markee provided great service thanks

Tamika was amazing she was very professional and helpful she helped me get the right space I would recommend this location to anyone she rocks

I went in inquiring price on spaces , wasnt really sure what size i needed . the property manager Tamika was so nice and patient . Even with the covid-19 going on she took me to look at two different size units ,I left with so much good information, she even took the time to tell me how to pack my things to make more use of my space .

The young lady that works here is awesome and very helpful with helping me find my unit and all needed info! Great experience!

The service was super... Katrina was the best..

Katrina was very helpful with pricing

Katrina showed me my unit, got my paperwork all squared away, quick fast in a hurry... 15 min total... all on my luck break 👍🏽👍🏽👍🏽👍🏽👍🏽

Markee was a great help this morning thanks