Public Storage Self-Storage Units at 2130 Cambridge Beltway Drive, Charlotte, NC

Jaydah has AMAZING customer service Was very helpful

👍

I went in today around 345pm and the young lady that works there. Told me at the door that she was getting ready to close for lunch. I explained to her that I only wanted to pay my bill and she said I had to come back because she was getting ready to leave. Today is the 4th and I'm trying to pay my storage. This is extremely unprofessional. And needs to be addressed. Customer service here is unprofessional.

So, it appears they removed my previous review. Probably due to saying a word that might not be acceptable (the alternate word for urine). This placed smelled like that word inside and out. There was also trash in my unit, a large gap all along the back wall of the unit with brown and green coming out of it, and the door rolled up and had so much slack in it I need to crouch down to get under and into the unit. The outside had trash everywhere and a gallon jug with the bottom full of urine or tea (the smell coming from it was so bad it could have been either sitting there for a long time). If I could give this place 0 stars I would. I have been with 5 storage facilities over the last 10 years and once before was a Public storage. I would never, ever, ever suggest somewhere like this for anyone. I have a unit with Extra Space up the road and they had a fire recently, but they handled it with grace and cleaned up quickly. The Extra Space storage is still spotless even with a bunch of units burning down. TL;DR - This place smelled awful, mold and grime were rampant, and the door was broken. (I will add pictures soon).

Ms Yoine, has a great demeanor and was quick to assist with my issue! Customer service with a smile! -Rogers

If I could give this place negative stars, I would. This is the worst storage facility I have ever rented with. I’ve had nothing but issues these past few months. And I see that whoever the “owner” is knows how to promptly respond to the reviews but can’t seem to send an email when the elevators are broken. I tried to access my unit this past weekend and wasted my time because not only were the elevators broken, the office was left open and no one was there to assist me. Lights off. I waited for 30 mins and nobody came. I called customer service service and let them know what was going on and she was kind enough to put a ticket in for the elevators. But I still couldn’t access my unit. My unit is on the top floor and the steps don’t have lights. I’m not walking back and forth when I have to use my phone flashlight to see and I needed to move some furniture. That’s ridiculous and an inconvenience. I’ve had plenty of other complaints which were reported to customer service and corporate. I would not recommend this location to anyone.

I was there to help someone, & they have inside storage only. While the unit was nice, there's a lot more work than I want to put into temporary storage than necessary. With inside storage you have to take your things out of your vehicle, put them on a cart, push them to your unit, on floor level, or a higher level, unpack your cart, then push the cart back to car or truck to get more!👁️👁️ If I'm going to do all of that, I'd rather wait 'til my final destination, in a residence. Makes more sense to be able to pull up to a storage door & move things in or out. It's a whole lot easier & simpler for those having to move.

Dana was so amazing and helpful

Came to this location after being very frustrated with customer service and other location off Wilkinson not having people in them! The 5 stars are for the staff at this property who assisted me after I waited 30+ minutes on hold with customer service. They saved my business with the company as extra space was about to receive! Thank you for your help!

What are the sizes and cost of smaller units

Great help from the staff at this location. Good pricing and easy sign-up. The drive up gate code access system made it easy to enter and exit the building. When it was time for me to close the account, I didn’t run into any issues. Again, the staff was great!

Reserved and paid for a unit ahead of time so it would be ready on my move in date. Upon arriving at this location with a vehicle full of items and a uhaul truck on the way, I was unable to access my 3rd floor unit. The main doors were jammed, access code boxes were inoperative, and elevators broken. The associate was very kind and attempted to resolve the issue, but was unfortunately not able to solve the access problems or provide another option to me. I was directed to corporate Public Storage who after numerous attempts has refused to refund me the “move in admin fee”, but they’ll waive it the next time I rent a unit from Public Storage….ha ha funny because that will never happen again! Moving is stressful enough and Public Storage made it even worse.

It's either the elevators being finicky or now the Automatic Doors not working. I just wasted time and gas only to not be able to access my storage. Time is valuable and I can't believe every time I come here I'm a wasting it on some access issue.

Great customer service

Danielle was very helpful! She was very attentive to my daughter and asked plenty of questions. I would recommend this facility to anyone! Plus they are having great move in deals!

Danielle was absolutely amazing!!!!

Great service

Danielle was amazing and helped me with figuring out my rent and everything. It really took the weight and stress off my shoulders. She was the best!

Thank you Danielle for protecting my unit

Thank you Danielle for all your help and friendly personality

Thank you so much Danielle for looking into my account great job

Danielle was amazing

We had a great experience! Our belongings were kept safe and clean and the staff was very friendly and helpful.

Thank you so much Danielle 5 stars

Danielle was professional, personable and very kind. She offered excellent customer service. Thanks Danielle!

Thank you for help Danielle. Your service was/is splendid! You’re the best!

This Public Storage has come a very looooooong way. I was just in there discussing the move out process with a wonderful young lady who gave me clear direction and information on the move out process as well as being personable and kind and a very wonderful person. My previous interaction with other staff was not favorable however, that has been a complete turn around because of her assistance and great attitude.

Danielle was so welcoming and friendly! Great customer service.

Danielle was great! Did everything in a timely manner.

Danielle have been kind & helpful!, went by quickly & have provided me with details information

Thank you Danielle for taking my payment

Thanks Danielle!

Great customer service from Danielle! Had a minor location issue & she did her very best to solve it for us. Very happy. recommend! thanks for the help Danielle!

Danielle was great very helpful n polite

Thank you for the boxes Danielle

Thank you Danielle, great customer service

Danielle was amazing. I came in and signed up for a space. There were plenty of options to choose from and I was well taken care of.

Go see Danielle and Honesty, they’ll take care of you!

Matt super helpful, answered all my questions the website couldn’t clarify.

Horrible

can we have a 53 ft semi-truck deliver at one of your units?? do you have space for it on your parkway??

Good service

This place is not secure at all. At the end of July 2020 the 2nd floor was broken into and thousands of dollars worth of people's personal property were stolen right out of the units.(Locks not even cut). Not only is public storage doing the bare minimal to help anybody out, but there just doesn't seem to be any responsibility being taken for it at all. They are going to replace locks, please the ones we have were not even cut!?! The fact that the place is now only part-time staff leads it to be easy target as well. Do yourself a favor and find a faculty where the camera's, lights, elevators all work and is fully staffed at least 6 days a week. Because this building is past its prime for safely storing your property.

Just visited this site where DM Brenda was working and she was such a pleasure to meet! Very helpful and definitely went above the call of duty to help me out! Keep providing great service to your customers and I will continue to recommend this place!

Excellent service by property manager. Will recommend.

Worst customer service I have ever experienced in my life from this company. I rented from this location for nearly 2 years and had nothing but problems. There were no working lights in the hallway where my unit was located for over 6 months. I spoke to the property manager multiple times, and was told that a work order had been submitted. I left multiple messages for the district manager but never received a response, so I got a ladder and changed the bulbs myself. On another occasion, the outside door would not open and I could not get in to my unit during normal hours. I called the property manager and she told me she would be there to assist in 10 minutes. I waited 30 minutes and she never showed up, and then would not answer my calls. I tried to call the corporate office for assistance, but was hung up on by a representative. I then submitted a help ticket via email but never received a response. I finally was able to vacate the unit last month. I was charged for a full month, even though I left on the second day of the month. The original property manager had told me that the final bill would be prorated as long as I gave a 30 day notice, which I did. The current property manager tried to help me by filing a dispute, but told me that it would not be honored until I paid in full. I paid the full amount and continued to follow up with the district manager several times. To this day I have never received a response or acknowledgement of any sort. I would not rent from this place again for any reason.

The attendant Kaylan is very helpful.

The property manger was very helpful and answered any questions that I had.

I had the most amazing customer service with cherese

Excellent service. Very knowledgeable, helpful and genuinely pleasant in getting us settled into our unit.

Miss Kaylan is a sweetie! She helped me with all my concerns and made it as easy as cake! Thanks miss Kaylan!!

Thank you Kay she help me with updating my account with phone number got it working for me cherese and Kay helped me to understand my account moving forward thanks for the excellent customer service from both lady's 5 *****

Excellent service from Kaylan! Thank you!

Katlyn gave me a great customer service! Thanks a lot!

Awesome 👌🏼 Ms Kimberly is great.. she deserves a raise!!

My experience with Kimberly was fantastic. She was pleasant and informative and I truly like all her customer service with me. I will be back to talk with her soon.

Kimberly gave me outstanding customer service. She went above and beyond to resolve my rental issue. I truly appreciate her professionalism. Everything that she did it came with a smile that can’t be matched. Words can’t express how grateful I am to have met her. Keep up the great work that you’re doing. Public Storage... You have a great leader in Kimberly! Thank you for everything! 😃👏🏾💪🏾✊🏾

Kimberly helped me so much she amazing 😘😘😘

Kim is a great employee for this company

Kimberly is great for this store keep her

She helped so much me and my wife love it here Kimberly is so amazing

Kimberly is very helpful and patient. Thx

Customer service is wonderful and the service is great.

I have been waiting outside of this building since 4:53pm and they should be open! This even showing by the stamp time, besides the point, I’ve been waiting here forever and no one is here..k thanks 🙄

I've been renting from this property since January. Prior to date it has been a lot of issues. No call backs from upper management as requested and none of the issues resolved. I came into the office today for yet another issue but found that this location is under new management. When I tell you the district manager Brenda and associate Kimberly takes care of business! All my issues from January has been addressed. Because of this new management I will now refer people to this location. Thank you Brenda and Kimberly!

The service at this location was exceptional, Kim and Brenda were great and funny! Thank you ladies you .ade my morning.

Joanne was very helpful and friendly! She said she had only been there 3 weeks, but she was very knowledgeable.

Had the worst experience here! I had to move a lot of my heavy furniture into storage during my move and my unit is on the third floor. Upon arrival I quickly realize that the elevator wasn’t working and I was surprise absolutely absolutely no one from the property called to tell us that. When we were able to get into contact with someone in their office, we were told they were aware of the situation, it had been that way for at least 24 hours and that they had no idea when it would be fixed. They told me I was welcome to bring my heavy furniture up three flights of stairs though. When trying to get any type of help with this I was constantly redirected to the regional manager or the district manager everyone else said that there was absolutely nothing else said they can do for me. I left a voicemail for both the property manager and the district manager and no one ever called me back. I ended up having to pay at least $100 in extra fees with my uhaul rental because of the inconvenience. Still almost 3 days later I have still heard nothing back from either manager. Not to mention the trash is OUT OF CONTROL on this property. Poorly maintained and horrible customer service!

Secure location, friendly staff and reasonable rates

All units are inside. Love it.

I have a storage bin that I obtained last week. Yesterday I had a truck full of items to place in my storage bin. Apparently the lock on my bin was changed and I was not notified. I am stuck with paying another day of truck rental. I called and no answer and yet to receive a response from the site manager. "Extremely" disappointed and unable to reach out to anyone.

TLDR; As a long time renter, asking for light bulbs to be replaced after five months yields no results, dirty facility, lack of secure feeling and not a simple return phone call. I've been a long time renter at this facility - I've had multiple units at the same time over the last 4 years. It is rare that I voice a complaint, in fact I've gone to bat for the staff numerous times - when there were complaints that the building wasn't swept, but I saw it being swept a time or two. However, after not having adequate lighting in my hallway again, I finally asked in November for the lights to be fixed. Granted, they advertise "At Public Storage, you'll always find... Well Lit Facilities", you would think that they could easily in 6+ months find time to have these bulbs replaced. After several months of going to my unit and finding it just about pitch black, I asked again, and I can't get a simple return call back to even say the work order is in progress, etc. Even if they said it's six months out, I think a simple call back or email would be acceptable. I've lived through some rough times - this specific property has had it's ups and downs - from people living in the units (and working across the street at Burger King) to the ongoing trash issues (people will leave anything and expect it to be just magically picked up, but unfortunately it ends up piling up at the loading door or blocking in front of the dumpsters). I have left multiple voicemails for the management and district manager to return a call to let them know it is a safety issue, and I've yet to have a return call or any type of acknowledgement. To keep this from being just a negative review - The location is in a desirable location, it's easy to get in and out of the building and the units. Pricing - seems to be about average, maybe higher than normal - their staff seems to be quota'ed on selling moving supplies. But beware, they will increase the pricing without failing every six months to one year on the dot. What would make me happy again? When there is customer service - I understand that the staff who work there (which I brought up previously that I didn't think it was acceptable for a single person to be working in a large property as this is alone showing units - that is a safety issue) do not do maintainence. However, if regular sweeping and pest control and maintenance is being done, wouldn't they also note that multiple lights are out? I'm not asking they on the property fix it, but is it really that hard to send an email saying "we're in receipt of your work order - it's on our list and we hope to have this resolved in 6 months?" It means I can plan to bring in my own battery powered floodlights (which I did at the tune of $175). I've notified them multiple times it is a safety issue and they fail to address this.

Ms. Siobhan was the worker when I began my first journey into renting a storage space at a very hectic time. She was extremely helpful and did everything possible to help me in my two day moving process. She took the stress out of the experience and helped me overcome every obstacle. You cant ask for more than that!

Elevators out for two weeks. No credit given. Bums sleep here at night, all doors were closed and wouldn't stay open for weeks, if you're a few days late they lock you out. Not safe. Some employees are okay others are rude. This location is terrible I wouldn't suggest anyone rent from here.

I had a situation at another property and Tamika was able to help me she went over and beyond to help me out. Y’all need more customer service reps like her.

Great customer service with great prices for climate control

Good customer service

Came to make my payment. Brittany provided me with good customer service and was able to answer a few questions I had

April was very helpful today

Brittney help me today. She helped me make my payment for another location. So happy that’s an option. Great customer service, friendly and nice smile.

Shay was super helpful and nice! I needed storage in a hurry and she found me the perfect spot to put my stuff!

Shay was a great with everything helped me greatly with my unit. I will come again.

My unit is at another property but I stopped at this location to make my payment for September. Great customer service is consistent.

We had to move a customer in to this facility today and it was so easy. They had push carts available, wide hallways, large elevators. It made out job easy! And Shay in the office was really nice too. We would definitely recommend this facility to our customers moving to the area!

Great customer service from Ms. Rosa

Shay was super helpful and nice! She helped me get into just the right unit!

Reasonable pricing, air conditioning in rental spaces. Convenient location off S. Tryon. Dolly's available to roll loads to elevators, and ride up to your floor.

Ya'll hafta check dis lady out. Customer service on point an she bangin! Straight fiyer fo real ya'll!

All climate controlled and very secure.

One stop and affordable shop for all your storage needs

As always, I enjoyed making my payment. Thanks ladies!

Nit a fan of how they do business. Was told contradictory things and cost me late fees and no resolution to keep my business

All units here are secure and climate controlled. The price is so right!

Awesome customer service and I love the fact that there’s no contract and I can do month to month. Waiting on my apartment and it’s awesome that I can move out whenever I want!

My initial feeling about the location and service was fantastic . The office assistant (SHAY) is wonderful . However I set my acct up for auto -draft the 1st each month . The payment is never taken on the first and I have incurred late fees , because I used money from my acct , thinking my storage fees had been taken , so I discontinued the draft. Now in June we get a notice the fees are increasing for JULY . I am in a previous contract , how can they raise the rate , when I am locked into a price . I am trying to remove my items prior to the increase. The business is not clear and precise . I will never uses again Beware !!!!

Why can't I make a payment on the phone?? Before the 1st

Easy to get in and out with climate controlled rooms

Staff was great help!!!

Great facility and staff. There is a great sense of security here.

Affordable prices on storage units and they have boxes and items to move if you need them. I would suggest this place to anyone looking for storage.

Great customer service, fast and friendly.

Came in to buy boxes and they were discounted at a great price. I would recommend to any one moving and need supplies.

Great prices and great staff.

Awesome place to store. Clean and easy access to my unit. Shae was very helpful.

Super nice staff and clean...entrance and back access leaves a bit to be desired.

Friendly staff, very convenient, and clean!!!!

Customer service was great.

Renting here was a great experience. Staff was helpful. Prices are more affordable for climate control compared to other storage facilities.

Shay is always available when I need her. Been a tenant for a few months now.

Good customer service. Office staff friendly and very helpful

Great customer service. Climate control and clean.

Shay was great

Ms. Shay provided Outstanding Customer Service and thank you for having Ms. Shay on your team Public Storage!!!! 👍👍👍👍👍

Great location and easy access... very good on-site manager and staff.

Came into location a couple of days ago to purchase some packing materials and Shay was amazing and assisted me in finding exactly what I needed to move...will definitely be back... Thank You!!

Shay was very friendly and helpful. Best experience! Will definitely recommend to family and friends!.

Nobody is ever here when they say a manager will return. Its 2:15pm and the sign said they would return by 2pm. If they needed a longer break why post the wrong time in the window. Very unprofessional.

I think the girl's name at the check in desk was Britney. She was friendly and helped myself and my way get the storage locker we needed. This was our first time needing to store items and we were clueless.

Brittany was very pleasant while making my payment. Good customer service

Was looking for storage, stopped in to get prices and Jenna was a great help. Clean and secure. Friendly staff. Elevators for upper levels.

Great experience here! They were awesome in helping me when I needed to move my belongings into storage. My representative was seriously amazing and went above and beyond for me. I’d highly recommend this business!

Need to be 24 hours

Jenna is so personable and good at her job!

Jenna is a great employee and very professional. She is the only reason I come to this location.

Indoor faculty. Clean and easy to get to. Elevator make sit easier then going upstairs. Customer service good.

Jenna was very friendly and helped me with my new storage!!! Very knowledgeable and helpful! Thanks for the time and attention. This is a great location. Very safe area.

Jenna was awesome! The property is clean and I am pleased with the service I received today.

Rents out units that have issues with mold. Doesn't mention that it's in an issue until the renter discovers mold and then doesn't make any effort to correct the situation. Supposed to be temperature control 24/7 but isnt. I had a item explode due to high temperature. Was never notified of temperature issues at any point to warn of possible damage to possessions.

Jenna was great to work with.

Easy reservation and check in process. Large, clean facility. Outstanding staff. Jenna is wonderful and made my move in super fun.

Great experience. Jenna was helpful and courteous.

Jenna assisted me with my storage unit and she was excellent! Jenna was kind, very helpful and explained everything thoroughly. The facility is clean and I am very pleased so far. I would recommend this location to others.

Great customer service from Jenna.

Needed storage for an upcoming move and was very pleased with the experience. Jenna was very helpful and friendly. Will definitely use again!

Prices are raised periodically to discourage renters from occupying a space too long, according to the employee. Fees have been raised twice already.

Service was wonderful and people were friendly

Very clean facility & great customer service.

I love this location. I rent here every year this time.

Jenna was amazing. She treated me with great customer service. If you are deciding to go with Public Storage, please ask for Jenna. Thank you Jenna and Public Storage.

I love the service at the public storage the customer service is excellent

Super helpful and friendly management.

I came to this public storage not knowing anything about storage spaces. Jenna in the office helped me find a price I was comfortable with and a storage that fit my needs. I will be referring my friends and family to this location only. She really did make my move in easy.

Jenna is a really nice lady. She helped me a lot with choosing the right storage and all other things. The area is also clean, but a little bit more expensive compared to other Public Storage locations.

Super service. Jenna is great. Very friendly, helped me through the whole process. Clean facilities.

Naja Barnes was very helpful.. Answered all my questions... It was a very pleasant moving experience.. Would recommend this location highly... Ask for Ms.Barnes she had great customer service..

The Lady There Name Naja Was So Friendly & Gretting & Helpful. Just Awesome ☺️ Soon As I Walked In She Greeted Me With A Smile , Must Ask For When You Go .

Very friendly, helpful staff

Kayla was very helpful during a stressful time for me and my family. Our house caught fire and what little bit we were able to salvage, we felt good about storing them at this facility. It was indoors, climate control and very clean. She was very sweet during this difficult time. Thanks for your awesome staff! We felt like she really cared about us and what we were storing.

This particular location have went down over the years. Years ago there was a gentleman name Josh (I think that was his name) don't remember exactly. He always had great customer, answered the phones, kept the facility clean. Last year there was a young lady name Tiara whom was pretty much the same. Now it's been a constant turnover and they don't keep the facility clean. The same trash has been near my unit since Tiara left. Who ever is new there hardly answers the phone. Great location but the people now hired are worthless.

Staff was friendly, professional and responsive to my concerns.

April had excellent Customer Service, Will be Renting Soon!

I highly recommend this location and facility. April was extremely helpful and willing to assist me with all of my packing and storage needs. To April and the staff here, I say thanks.

Tiara was extremely sweet and helpful with my vacate process. I'm grateful for excellent customer service!

The customer service at this location was very pleasant. The manager April was very helpful with answering the questions I had. Customer service goes a long way!

April the property manager has a great attitude and was very helpful. I appreciate the outstanding customer service she displayed while assisting me.

April & Raven at this location was EXTREMELY helpful!! I was in and out in less than 30 minutes!! Thats even after looking at 2 different units to decide in my opinion which was the BEST one for my storage needs! They were friendly and serviced my needs with a smile!! I DEFINITELY recommend coming to see them for your storage needs!! 😊

Great customer service. Clean facility with customer focused staff.

April has excellent customer service, a friendly demeanor and supplies all my Storage needs.

April Has great Customer Service anytime I come to Office!

April has very Good Customer Service every time I come to the office she very Helpful! Thank you for all you Do!

April had excellent Customer Service!!!

April At The Front Desk Was Great!

The Property Manager April has great customer service and helps me with all my storage needs. I will be renting from y'all very soon.

Tiarra was helpful in getting the right size storage space for me.

Tiarra is amazing, and I'm so grateful for her help.

Just rented a storage unit at this location from Tiarra. She stayed late to help us out and was super friendly the entire time. Couldn't have asked for a better experience! Go Tiarra!!

Tiarra was great. She was patient and very helpful. I would absolutely recommend this place to anyone!

Tiarra was awesome this morning....The customer service was fast and concise no time wasted right to the point she was very knowledgeable and answered all question with a warming smile. We had a great first time experience...Thank You Soooo Much Tiarra

Tiarra was above and beyond excellent...

Tiarra was really helpful about all subject matters at the facility. Good team.

Tiarra is truly a helpful and wonderful person. Her Zeal and Passion made the moving process very smooth and easy.

Kaylah, was very informative and friendly. She listen to what I need and suggested which unit I need. She was also very patient with me, I can be very indecisive.

Tiarra was very helpful and courteous. Great experience.

Wanted an additional storage in climate control and faustina provided excellent customer service and storage space was very clean

Came into the Property Faustina was very helpful and had Good Customer Service! Will be renting soon!

Tiarra was really helpful

Tiara is awesome very helpful

Tiarra was awesome! She is very helpful, courteous, and friendly. She made sure we had everything we needed. Definitely recommend this facility mainly because of Tiarra.

Tiarra was awesome her costumer service was so great good job come see her :)

Tiarra was wonderful. Highly recommend this location for all your storage or packing needs. Thank you Tiarra for all your help.

great customer service from Tiarra!!!

Tiarra was knowledgeable, polite and helpful. The property was clean and I'm happy with my decision to rent here.

Tiarra was very helpful and friendly. The units are very clean. I would highly recommend using this facility.

Tiarra is always great when I come in. She is always smiling and gives awesome service. Keep up the great work.

Tiarra made this such a wonderful experience. I have been a customer since Sept and she has been wonderful. Very helpful and professional. Thanks

Ryan did a great job helping me get a storage unit! He was very informative and helpful with my moving needs! Great job!

A great experience at public with Tiarra today. I appreciate great customer service thank you publics for everything.

Tiarra did great service thank u

Tiarra was friendly and professional

She an asset to the company and was very helpful courteous and kind the employee's name is Tiarra thank you

Property is clean, Tiarra provided great customer service

Tiarra I needed help trying to find the right size storage unit she took the time out walk me through it gave me a grand tour and gave me the ins and out of the storage unit itself very helpful definite asset to the company she should probably be a regional manager

Hi Tiarra, I just wanted to say thank you so much for you help. You are a wonderful and awesome person that really enjoys her work. You have a gentle spirit and soft spoken. And you go beyond what you are suppose to do. Which say a lot about who you are as a person. Again thank you and see you soon.

Very fast and simple. I needed a space pretty short notice and was able to get one very easily. Tiarra was extremely helpful and friendly to me. I was well taken care of.

Tiarra was great!!!! She was very polite and very professional. I will pass this location on to those I know in need of storage space..

Best experience ever!!!! Tiarra is very helpful and I am so glad she had the bigger storage then the one I was going to get and also the place is very clean. Happy customer.

Tiarra was very helpful and the store had everything we needed.

Tiarra and Ryan were a pleasure. Tiarra was very helpful with assisting me with picking out the correct size unit.

Very customer friendly, knowledgeable and attentive to my needs. Overall a pleasant experience. Great job tiarra and ps I definitely will recommend this location

It was a great, always clean and i found the stuff i need with a great prices, thanks Tiarra for all your help

I've driven passed this location many times and never realized it was even here. So glad I noticed it. Tiarra helped me. She was a great help. Just wanted you guys to know you have a keeper. Her customer service was excellent. Very sweet girl.

Just came in to inquire about prices, Tiarra was really helpful

Tiara was very professional and took her time to explain the units available. Signed rental agreement today and am very pleased with the service I received.

Tiarra and April are the most awesome employees that I have had the pleasure of dealing with. Very accommodating and friendly. Nice location and clean facility. Extreme pleasure doing business. Thanks so much!

Great experience and I would highly recommend Public Storage and this particular location. Tiarra was terrific and she was extremely helpful, efficient and courteous. She was on time with our appointment and tour and extremely thorough and quick with the paperwork. I would rate this facility and Tiarra both 5 stars.

Tiarra was a tremendous help and made my move in easy and painless.

Tiarra went above and beyond to make sure my storage needs were met. Awesome service!!!!

After having a few bad experiences with customer service at the other locations Tiarra was really friendly and exceeded the quality of service that I was expecting. This will definitely encourage me to refer this location to others. .......price was great as well!

Cece was awesome........she deserves a raise!

My experience was lovely. Cece was very helpful with getting me my storage space. She was very nice and kept a big smile on her face the whole time.. She has the absolute best customer service. She knows the company well and all the policies and was able to answer all my questions. I would recommend this place for anyone looking for a storage unit.

Joyce and katorria was very helpful to us ; they made sure we were taken care of the minute we walked through the doors..I would refer all of my friends here...I had the best experience here at public storage

Torria was exceptional, going out of her way for the clients… I was very satisfied! No issues…

Torria was a delight to work with today. She explained all the different promotions and packing materials to make our move smoother. I love the secure floor option.

Just got my storage room. Gabby was very helpful and professional. It was very good experience. Thanks!!!

Katorria was outstanding! She was very helpful and professional in her interaction with me. I was able to clearly understand the process with Public Storage. Thanks!

Katorria was Excellent!! Fast efficent, best service i had all day.

Great service. Katorria did an amazing job and had a wonderful attitude. She juggled me and two other customers at the same time with no problem. Not to mention a great location.

Torria was wonderful had great customer service and was very prompt and friendly

Torria helped me a lot

Stopped in to buy some boxes and had an outstanding experience. Brittany did a great job asking me what I was boxing up and letting me know what I needed to buy. Truly a 5 star experience!!

Torria was very helpful!

I came in to pay a bill, & their staff was great. Liz & Torria were great help. They made it a great an easy experience. Will defiantly be back . Thanks you guys

I just moved in at the beginning of the month and have had nothing but great experiences with Rachel. She helped make sure I got everything I needed and has answered all my questions. I would recommend this location to anyone

Rented a unit from Rachel last week. She was great. She asked me questions about what I was storing and then got me a unit that was perfect for me. I would recommend this location to anyone that needs storage.

The service I received from Matt was excellent, which is one of the reasons why I keep coming back. I would absolutely recommend this location for all your storage needs!!!!!!

Matt was perfect. Clean, well lit. Will store here anytime. Big or small, climate controlled, they can accommodate. Very happy with the service. Quick and simple. Highly rexcommended.

Matt and Rachel are always on point and take really great care of me when I stop in. They get 5 stars because I can't give them 6!

Visited location today Matthew had great customer service and a very in depth knowledge of the property. Very friendly would recommend to everyone I know

Matt R gave me WONDERFUL customer service. Made what was a stressful situation, much easier for me. He explained everything very well and made sure I understood how everything works! Will definitely be recommending this facility and his services to others!

Great location and service! I went in to get some pricing and take a look around. Matt R. helped me out with my questions. He took the time to show me around. The location was very presentable and clean. I will recommend this my friends and family!

coco was awesome!!! Showed me around and made me comfortable. Thanks coco

Liz m was awesom

Liz Morris was very helpful with my payment

Liz M

Liz was really helpful and patient. She helped us pick a storage unit that was the right size for my stuff, and walked me through elevator access, rather than just giving me my code and telling me -- she actually took us down and showed us how to use it. Great experience!

Liz M was fabulous and very helpful!

Elizabeth Is Fantastic!!

Liz Morris was very professional, very knowledgeable about the product, she didn't try to sell me things I didn't need, she made sound recommendations. I definitely will recommend this location, Liz was attentive to detail, she acknowledge me the minute I walked in.

Liz Morris was great to work with and has wonderful customer service skills.

Liz m and Tamera were very professional Liz was courteous and went beyond the call of duty

Liz Morris was an awesome partner and helped us get the right unit and all the supplies we need. Moving is never easy and it helps to have friendly, helpful and knowledgable people like Liz to make it as stress free as possible. Thank you!!!

Matt R was awesome. Very personable, professional, and knowledgeable. The move in was very easy form initial inquiry to actual unit move. Would definitely recommend.

Liz Morris was awesome. Moving is always such a hassle for me, however, her assistance in picking out the appropriate moving supplies was wonderful. Thanks, Liz!

Came in to pay my bill I have a unit at another location and Liz Morris asked me To set up automatically told me I could do it with my check and help me avoid all these late fees, I'm very pleased with her customer service. Thankful she was so helpful and I appreciated her thank you Liz morris

Liz m was very helpful today thank you

Liz was great! I came to replace my lock and she was extremely friendly and helpful! Awesome!

Quick service, very pleasant experience. I would recommend to everyone.

Came in to pay my bill and liz Morris was easy to talk to about my bill....Great personality!!! Will definitely refer to friends!

Matt R was wonderful. So professional. Glad I choose to come to this store. I will recommend you to others.

Matt Randall took his time and answered my question. He was the nicest man I've started moving to Charlotte.

Great Job, excellent customer service!!

Matt R. has great customer service skills. I went in to view a unit for my company and I found the space to be clean and the service to be outstanding. I plan on returning and will refer this property to anyone in need.

great experience I will send anybody I know to this location.

Matt was awesome, I will need to let all my soldiers know, when it's time to store goods, use this facility.

Matt R. was very helpful. He made sure I got the best deal and the size unit I needed. The facility is easy to get to and I feel that my belongings are very secure. The storage units are clean and easily accessible.

Kristy and Tamara were exceptional. They made my reservation easy, quick, and efficient. Kristy took the time to show me various storage units and was very professional. I definitely recommend this storage facility in the area.

Matt R was very helpful, courteous, and patient.

Kristy at this location was most helpful! Very friendly and explained everything thouroughly!

Matt r was very helpful and did a great job of explaining everything so there wouldn't be any surprises

Matt R was great! Excellent customer service skills

A wonderful and total helpful staff during a stress full experience. Both Keisty and Tamara were very helpful during this move. Glad I found this place.

My experience was awesome! Elizabeth Morris was great and enjoyed talking with her.

Liz was amazing I wouldnt go anywhere else. She was very helpful. Very nice property.

Having to relocate to another state, my husband and I found ourselves in unfamiliar territory. The smartest thing we did was to call Public Storage. At a time when customer service has become a foreign idea, Jason and his staff understood and demonstrated this concept. Jason was so very professional, and at all times, exhibited a great attitude and willingness to help us in any way. We are quite pleased, know that our belongings are safe, and would encourage others to try Public Storage.

I don't think this is a bad storage facility, but my experience wasn't very good. I had been in contact with Jason, the manager, through email and on the phone. I thought everything was squared away. During a very very stressful move I spent hours dismantling shelves, loading them, and my stuff, into my van and drove all the way up to Charlotte to put my stuff in the storage unit I had reserved. In the office they tell me I am required to have insurance (minimum of $9/month for a 5x5 unit). I ask why they never told me this in all of our communication before. They say the aren't allowed to because they aren't licensed insurance agents (I don't see why they can't tell me about it over the phone but they can tell me about it in the office. There were no insurance agents in their office). So, already I'm a bit miffed that my budget is being messed with, I'm renting this for at least 2 years, so that adds up over time. Then, I get to the unit and it is NOT 5x5. It's short by almost a foot on one side and several inches on the other. I let them know and they say, "Yeah, we know, the contract says it's approximate." Well, and inch or two is approximate, not 3-8 inches on both sides. It made it so my shelves wouldn't fit. They kindly offered me a larger unit for *more money*. I was so upset. But I did the math and it turned out cheaper to have someone install a locking double door on a space I have in the house I'm renting out and I'm just going to store myself down there. So, be sure to call and ask them for the exact measurements of your unit (it varies by the unit) and ask them about the insurance so you know how much you are really paying.