Public Storage Self-Storage Units at 6650 Troost Ave, Kansas City, MO

The older lady thought that works the front desk.It's the most rudest human

I don't even know where to start. This is the absolute worst experience I've ever had with a storage unit. The day I started renting here there were folks dumping some harsh-smelling chemicals (maybe brake fluid?) in the hallway, and on top of that it looked like they were *living* in their unit. I've honestly never felt safe when I go to Public Storage so I often carry pepper spray and bring my dog with me for protection. Secondly, shortly after starting to rent my space they unexpectedly started charging me over $60 MORE per month than the price advertised when I signed up. Honestly I feel like this kind of business practice should be illegal since its basically a bait and switch, and it doesn't allow customers to make an informed decision. I simply would have rented somewhere else if I knew they were going to start charging me this much. Lastly, this place is janky and poorly run. I've never once been able to get the app to work that's supposed to allow me to open the doors/gates to access my unit. They have no dumping signs posted that say "help us keep your space clean" which is basically a big joke because they don't even offer so much as a single trash can for renters to throw things away. If they actually cared they would make dumpsters/trash cans/donation options available to us. The common areas are often littered with the junk that people leave behind when they move out and don't have a place to put it. I highly recommend finding a storage unit somewhere else that has even the most basic respect for their customers.

This has been the best experience for me after all that has happened since the 4th of July everyone here has been kind and very professional to me

This place is RAT 🐀 infested!!!!I need to be mf compensated for my damn $500 carpet my grandmother left me when she passed away!!!!

This place is mice infested and Everytime you go there it's always a change of some kind making it very inconvenient for moving in I will be moving out of here and I will not rent here again. It was really nice when it first got here a few years ago and I had a unit but now 👎 and my grandsons got locked in the stairwell for an hour and it was super hot they could have died in there this place is a death trap they were looking for the restroom.

Horrible facility. Doors broken all the time. No carts available. No staff available. After you move out, they will keep charging your card then tell you the only way they can refund money is to send a check which takes several months to process. Don’t rent here.

Shaniesha was very helpful. Walked me through the application process with ease. Answered every question i had and made me feel sucre about my unit. Amazing customer service.

Very nice and clean. Staff was very helpful and friendly.

I enjoy this location has plenty of space and well lit . The staff was friendly and helpful .

Amanda’s has been do helpful!

Amanda is a great point of sale manager!!!!!!!

Mice infestation. Doors stay open. I’m utterly shocked and upset I can’t get a call back on a previous issue/concern about security. Tbis is extremely disappointing!

5 stars because the staff is excellent here. Very on point in business and funny to boot.

The lady at the front desk Shaniesha was very nice and professional.

A nice place for storing your stuff like furniture and other things.

Amanda assisted me with getting the app on my phone. Thank you Amanda and public storage.

Amanda Was Great and Very Very Helpfully She Made The Visit Very Easy.. Even Under pressure she did a good job

Amanda was excellent friendly nd great help

I had a storage unit there for about three months and when it was time to get my stuff out of there, there was mouse poop all over my stuff. There’s mice chew through a lot of my stuff and there is mouse pee on a lot of my clothes, furniture or anything else then when I got home with my stuff, there was three mice in my stuff so I end up bringing mice to my house from this nasty storage unit. It stinks they don’t clean it they don’t keep up with it.

Amanda was great helping me put with the size of storage.

Good place to store stuff. The parking lot situation was kind of wonky but that's all right and there wasn't enough carts. Maybe work on getting some more cards and it'll be five stars

The staff is very friendly and helpful I would use this public storage again and it is clean

MARY WAS KINDA AND UNDERSTANDING. TOOK HER TIME AND WAS VERY HELPFUL. HIGHLY RECOMMEND

Amazing customer service and very patient!!

Amanda was kind and very helpful with the needs that i wanted, I'm very satisfied.

Thank you Jennifer for showing me multiple units and helping me pick the perfect one! You were very kind about it and answered all my questions!!!

The storage unit was very well kept, easy to book and I didn’t even have to go get my own lock. Even more so Amanda was extremely helpful with everything and answered all my questions.

I recently had to contact the office to get some help. I was fortunate to get Amanda she was so helpful and really nice with getting me situated as I will be leaving the storage facility since I am moving and will no longer need to come to Troost public storage. Thank you Amanda for assisting me and helping me.

Very unprofessional staff. Very rude and condescending towards us. Refused to take any responsibility for problems with their property of computer making access difficult and yes even impossible at times but DEMANDED full payment and late fees. I would recommend going to another storage facility if you can

Amanda was great. Thorough, professional, and friendly.

Walked in to get rate on a storage unit the two lady’s at the desk Amanda and Jennifer made my time very easy and explained rules and regulations very well. Will be back. Thank you

Jennifer was amazing today! She exemplifies customer service. She helped my father step by step and never got annoyed. She needs a raise! Thank you so much!

I want to thank Amanda and Jennifer the was quick with helping and very nice! Thank you!

Jennifer did an amazing job helping me out with my storage unit. She made everything really easy for me as a single 20 year old college student!

Amanda and Jennifer went above and beyond! Customer Service was Highly Exceptional! Clean and organized store as well.

Amanda An Jennifer gave me great service! Thank you lady's an public storage. Highly recommend!

Jennifer was great and very helpful.

Jennifer was helpful and sweet

amanda and jennifer were amazing with the help

Very clean.. Great management.. Jennifer is down to earth and it's a pleasure doing business with somebody as personable and pleasant as her.. No complaints here👍🙂 I chose the right place to store my valuables for sure! 👌

Jennifer was GREAT!!!

public storage on troost gave us GREAT service from jennifer thank youu