Public Storage Self-Storage Units at 6650 Troost Ave, Kansas City, MO

The staff is very friendly and helpful I would use this public storage again and it is clean

MARY WAS KINDA AND UNDERSTANDING. TOOK HER TIME AND WAS VERY HELPFUL. HIGHLY RECOMMEND

Amazing customer service and very patient!!

Amanda was kind and very helpful with the needs that i wanted, I'm very satisfied.

Thank you Jennifer for showing me multiple units and helping me pick the perfect one! You were very kind about it and answered all my questions!!!

I recently had to contact the office to get some help. I was fortunate to get Amanda she was so helpful and really nice with getting me situated as I will be leaving the storage facility since I am moving and will no longer need to come to Troost public storage. Thank you Amanda for assisting me and helping me.

The storage unit was very well kept, easy to book and I didn’t even have to go get my own lock. Even more so Amanda was extremely helpful with everything and answered all my questions.

Very unprofessional staff. Very rude and condescending towards us. Refused to take any responsibility for problems with their property of computer making access difficult and yes even impossible at times but DEMANDED full payment and late fees. I would recommend going to another storage facility if you can

Amanda was great. Thorough, professional, and friendly.

Walked in to get rate on a storage unit the two lady’s at the desk Amanda and Jennifer made my time very easy and explained rules and regulations very well. Will be back. Thank you

I want to thank Amanda and Jennifer the was quick with helping and very nice! Thank you!

Jennifer was amazing today! She exemplifies customer service. She helped my father step by step and never got annoyed. She needs a raise! Thank you so much!

How do I leave a nice comment on the reviews so other can use this facility?

Jennifer did an amazing job helping me out with my storage unit. She made everything really easy for me as a single 20 year old college student!

Amanda and Jennifer went above and beyond! Customer Service was Highly Exceptional! Clean and organized store as well.

Amanda An Jennifer gave me great service! Thank you lady's an public storage. Highly recommend!

Jennifer was great and very helpful.

Jennifer was helpful and sweet

amanda and jennifer were amazing with the help

Very clean.. Great management.. Jennifer is down to earth and it's a pleasure doing business with somebody as personable and pleasant as her.. No complaints here👍🙂 I chose the right place to store my valuables for sure! 👌

Jennifer was GREAT!!!

public storage on troost gave us GREAT service from jennifer thank youu

Was very easy to upgrade into a larger storage unit. Staff was very accommodating.

Jennifer has a talent for helping those in need. I would love customer service like she showed in every sector of my life as a consumer

Laura was awesome!

Was very helpful

I had a great experience with Jennifer this week. She was very attentive and able to assist with all of my needs!

I forgot the workers name but she was so patient and kind with me through the process of getting my unit I am forever grateful

Laura was an amazing help getting everything up and going with the storage facility. I'm "rightsizing" from 5000 sq ft down to ~1000 sq ft and she was able to help me pick the right storage unit for what I needed. Everything fit great with a little extra wiggle room. Laura was also quick to help and answer questions I had. Definitely the team player.

Jennifer was a great help and was very respectful she made sure my bill was paid. I haven't always had a good experience there but she helped the best way she could

This lady is a keeper! She is knowledgeable, kind, caring, friendly, and extremely helpful. She gave me the best service I have had in many years. Thank you Jennifer.

The staff is the rudest people I have ever encountered. Would not help me with giving me a dolly, I had to walk all my boxes and I will be reporting your company (this location) to the bbb. I will never choose you again.

Amanda was amazing. Helped me with a new lock and explained everything that I needed to know about the facility. I recommend a raise.

Amanda is the best great customer service and a helping hand we need more people like her thanks so much

I have rented a unit at the Troost location for a year and it has not always been a positive experience. I stopped in last week to check on downsizing my unit and Amanda was great!! She assisted with correct sizing and even offered to help transfer contents. She is an asset to the company

Krisi was super helpful and friendly, she made it easy to move in!

Thanks to Amanda's horrible "not my problem" attitude I am now searching for another storage unit to do with which to do business. This location has CONSTANT garage door issues, could mitigate the problems that arise from the door(s) being repeatedly broken by simply HANGING A SIGN, but they can't even help themselves to minimize the hassle to everyone involved. Poor, poor service from this location yet again. Oh, and enjoy the rate increase after your first 6 month term is up!

Had a great experience there Krisi was wonderful so helpful. The building was nice and clean. They got my business thanks to her.

Very helpful and pleasant.

Amanda was very helpful. She told me that I could got to any public storage to pay for my storage and I didn't know that. She is very helpful employee..... I give her five stars ⭐⭐⭐⭐⭐

Just went to retrieve my lock, I misunderstood and thought I needed to leave it onsite after moving my stuff out, and was treated like garbage by the only employee on site. She was condescending, laughed at me multiple times, talked over me repeatedly and told me to, "Use my eyes," when I asked where I could enter if my code wasn't working anymore. Will never use this location or service again.

Kristi and Amanda was great help. Thank you public storage. You ladies are the best!

Do I have a lock on my storage unit number 2248

Clean new facility ~ like that you drive into interior, secured loading area so nothing gets wet while moving there. A bit pricey ~ Bathrooms broken, security access panels to get in broken, finally looks like cameras working (some guy broke into many units)

Ms. Tanya was amazing!! I called and she was able to give me a tour and signed up within about an hour!

As a business owner I am big on transparency and policies. I believe this company purposely hides the late fees and liens in order to hopefully be able to auction off your property. Their late fees aren't listed anywhere on their website. They literally only tell you over the phone or in person if you can get them to call you back or happen to catch someone in the office. I definitely do not recommend this company at all.

Tanya was awesome. I really love the service. And the pull up garage omg love it.Thank you for waiting for me 😆

Very clean and easy to locate and navigate around building.

I had a good experience with this Public Storage. Tanya went way out of her way to help me and made me feel that i picked the right storage place. Thank You

This place is supper clean

Tanya and Cheri were very helpful.

Tanya was terrific. She was kind and knowledgeable. I highly recommend this location. It was nice and new, well lit nice units, clean.

The entryway is a bit narrow and makes it challenging with a Uhaul trailer so be cautious. Could use some cleaning in the entry and one elevator needs to be repaired. But, overall very clean and quiet.

I was skeptical at first by the location, but it ended up being a great fitting place for my needs. Also, Cheri was very friendly and helped me through the whole process. If I could give public storage on troost a 10 star rating I would, but I guess a 5 star rating will do. Thanks for everything!

Cheri is awesome!!

Tanya is an excellent employee. She was very kind and helpful. She deserves a raise!!

This place can be hard to drive into because of people who don't care about anyone else parking right in front instead of making room for others. However, Tonya is an amazing manager, and is very communicative, thorough, nice, and is busting her butt to make that a great place.

Tanya an Amanda was amazing! They were very helpful an got me in a unit without any issues!

When it comes down to it the property garage for entering and exiting for paying customer does not work and I don't understand that I pay $105$ every month and can't even get in correctly and can't even get in contact with anybody on property. manager or supervisor even though I've left voice mails but no response. So I'm disappointed in how unprofessional this place is.

I have rented a storage locker from them for 3 months. In that 3 months I have had to move due to roaches in somebody else's locker. And the property manager is the rudest person I have ever met in my life if I could give this a negative rating I would. Absolute worst experience ever!!!!

Worst Public Storage I have used. Doors broken, elevator broken.

Not happy with this facility at all, first was forced into getting the insurance for couple months when I didn’t want it. Make sure you deny it at the start or they trick you into getting it and then the fine print says you must cancel with a 30 day notice to them. Also the WORST part is the automatic doors that don’t work. I’m a handicapped woman that can’t walk even short distances and it’s imperative that the doors work for me to get the stuff out of my car to bring to my unit!! I understand if something breaks but I have had the unit going on 3 months and it’s still broken. Not acceptable at all!! That’s plenty of time to get the garage doors operational again. Especially for the amount of money they bring in on a monthly basis, there’s no excuse for the doors not to be working!! I also agree with other’s that have made recent reviews, it seems like the manager doesn’t like her job because she hasn’t been very nice nor a help to the garage door problems resolved!!!

Clean facility well lit nice bathrooms the staff was helpful. One of the main garage doors is broken so it's kind of a pain to have to back out with other vehicles coming and going at the same time.

Disappointed can't keep the doors working to get in the building to the locker unit

The manager is disrespectful

This place has got to get the other side of the garage fix so people can get in and out better cause when it get busy especially on the weekends people get really rude somebody is going to get into with one another and it's not going to be good but it's a nice place for your stuff

Storage very satisfactory for what I needed. I used the service for 3 months. The last 2 months the automatic garage doors that allow you to drive inside wanteFCC storage area was not operational. If you want to drive in had to go to exit side and bgg back in. Then the last month you had to go inside to operate the function to open the garage door then walk out get back in your vehicle and backup into the facility (yes, a lot to do if you are the only one in your vehicle. Also, be aware of the False Sales that will be imposed/thrust at you. Insurance, NO you do not have to purchase it. Locks, NO you do not have to purchase theirs, bring your own. I was told by customer service rep at desk that it is required that I purchase insurance for my rental space when I apply. I denied, she stressed its policy that this is required with rental. Then she backed down when I mentioned per online when storage space is rented it is mentioned that insurance coverage is an option offered but not a requirement to be allowed rental. And that I have used Public Storage services in the past and wa ssf (reservations aware that I do not have to have it and would appreciate it if you would not continue to give me false information as you did with the locks aswell. Yes, she lied and she knew that I knew she was lying. And I'm sure many may have been victimized/lied to as I was during my first encounter with Public Storage.

Several weeks with the loading bay door still not fixed. Mostly clean inside, but leaky ceiling in the loading bay causes a slippery safety hazard.

WHATS THE PRICES OF YO UNITS 5×10

Original people wish you would come back . it was okay for about a week . The black women is very rude she has been cutting people locks off and then double charging them .we have missing storage also . always put all the bums like me and them out but I still don’t recommend them

I should give zero stars for the unprofessionalism.

Worst customer service, one hour waiting to be attended was closing and when the girl on duty arrives with a lousy mood, there were 4 people after us and we were attended after them, I do not recommend this location at all and I would suggest changing staff, it seems that the girl hates her job!

Toya was very great with showing us the storage unit and she was very fast with helping us sign the paperwork . 10/10.

This is a poorly kept and managed facility. It has 3 floors and currently the elevators aren't working and there is limited access to the storage units on the 2nd and 3rd floors, unless you want to walk up the stairs with your furniture and appliances to reach your unit. The elevators have been inoperable for 7 days thus far. This facility has a serious management and maintenance oversight that needs to be addressed, and renters beyond the 1st floor who cannot utilize their rented unit due to the elevators not working, should be compensated for loss of access. This definitely affects those who have rented a unit and arrives with a U-Haul truck loaded with household items and furniture, but can't unload because they can't access their unit on the 3rd floor of the building! SHAME on Public Storage for allowing this to happen and not be resolved in a timely manner. Seven to ten days without an elevator is unacceptable!

Staff was amazing. My boss was rude to a staff member and the staff took it as best as she could

Toya is absolutely amazing she is always smiling and customer service is on point always somewhere to be found thank you Toya

Front office staff not too friendly. Not customer friendly at all. Manager does not seem to want to be helpful. Nice facility.

So far so good.

The camera by the main elevator used to show you entering and getting off on the big screen above it. This helped provide security for customers being able to view the floor they were going to beforehand. Recently noticed it doesn't show that often. The carts look dirty and need a good spray washing. The cleaning care went down at this facility compared to after first opening. Lastly, the way another car can just pull in the garaged for area without having to insert a code is DANGEROUS! It happens every time there and I believe needs to be addressed.

Forgot to lock my storage tge other day n they called and emailed me im very grateful for what they did thanks

So far so good I really like the place is clean it has air control I mean the climate is controlled and it's indoors you don't have to worry about yourself and being outdoors which is what I really loved and it's very comfortable to go in there

Easiest moving in for a storage unit I’ve ever had. The app makes it so easy to open and close the gates, so you don’t have to memorize your code. Feels super safe. Contactless move in- everything was done online. Simple, fast and great prices. I was able to move in that same day, which I was incredibly happy with. Received a call following up with me to see how my move in experience was. 100% recommend.

Moved here to get away from public storage and then they bought it lol

Very Nice and Clean Indoor Storage

Natalie was very helpful and she have a knowledge about any questions. I will go back and rent .

AWESOME and extremely professional! They made things as easy as possible for me. Couldn't be any happier! Definitely will use them again real soon!

The storage units are clean and the staff is awesome! April Andrews always has a smile on her face and is very helpful. I would recommend this place to any of my friends or family needing a good storage unit. You will always feel like your belongings are safe and secure!

The brand new beyond self storage is wonderful. Clean, easy to access storage facility is great. Thank you Natalie for all your help. You were a pleasure to work with!!!

It was very clean an the young lady eho assisted me was very friendly an helpful it was a pleasure working with her

I recently went to Beyond Self Storage Brookside looking for a place to store some items and the customer service I received from Natalie was excellent, very professional. She took the time to find the right size storage for my needs. It was clean and reasonably priced. Much needed storage for the area. I highly recommend this place. Ask for Natalie, she'll go out of her way to help you.

I am so glad they opened another location in Kansas City. Beyond Self Storage has the best storage facilities - They are so clean and have great amenities like 24/7 DVR Security and an indoor drive thru lane where you can pull your vehicle right up to your storage unit. No other storage company can compare to Beyond Self Storage.