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Public Storage Self-Storage Units at 109 E 31st Street, Independence, MO
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
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5'x10'Online only price$ 32/moSmall 5'x10'- ground floor
- outside unit, swing door
- drive up access
$ 32 /mo $ 37Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 76/mo
Medium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 76 /mo $ 88Best Price Label+ one-time $29 admin fee
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Advanced Security Features
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10'x10'Online only price$ 85/mo
Medium 10'x10'- ground floor
- outside unit, swing door
- drive up access
$ 85 /mo $ 98Best Price Label+ one-time $29 admin fee
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10'x16'Online only price$ 119/mo
Large 10'x16'- ground floor
- outside unit, rollup door
- drive up access
$ 119 /mo $ 131Best Price Label+ one-time $29 admin fee
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10'x24'Online only price$ 160/moLarge 10'x24'- outside unit, rollup door
- enclosed
- drive up access
$ 160 /mo $ 169Best Price Label+ one-time $29 admin fee1 unit left! -
10'x30'Online only price$ 187/moLarge 10'x30'- outside unit, rollup door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 187 /mo $ 197Best Price Label+ one-time $29 admin fee1 unit left!
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Reviews ( 531)
Christi was extremely helpful, made the process super easy!
Christi has consistently demonstrated outstanding performance, her approach to customer service is characterized by efficiency and a strong adherence to operational guidelines. Fore example, Christi has been VERY BIG on no food policies, ensuring that all clients are thoroughly informed of the rules upon rental agreement. She effectively communicates storage policies to clients, ensuring that they understand their responsibilities and the importance of adherence. Christi's kindness, dedication and concern for clients' belongings definitely fostered a trusting relationship and actually made me feel quite comfortable.
Ill have to say this storage place is where to go! The manger Christi is the person you want to talk to!!! She answered every question that i had to ask. She is straight forward with the rules the most kindness helpful lady youll ever talk to! Christi keeps the outside super clean! Shes always checking the lot! i didnt have no problems with break ins or bugs! She was supper big about no FOOD IN THE UNITS! Ive rented other storage before but Christi was the best management that i ever seen! Thank you Christi for your assistance on everything! JUST ASK FOR CHRISTI SHELL HAVE THE ANSWERS YOU NEED
Representative christi went out of her way to assist my issues very patient polite and professional
Christy the property manager is an excellent and great lady for public storage. She's a hard worker and always gets jokes. Seen her myself killing the weeds before the season bring the worst of them. Great thinking christy!!!
Christi great service and insurancer,s good safe place for any thing you want to storage here
Nice and respectful
Christi was the most professional, so helpful and the kindest. Not to mention the facility is A+
Manager Christy was very helpful very kind and trying to do the right thing five stars all the way
Jennifer was great!!!
Christi is an absolutely amazing woman. She was very helpful with the website and answered any question I had about Public Storage. She is a very smart. Thank you.
Christy was wonderful and the units were nice and clean and well taken care of. She's tha bomb dot com.
Whatever you do don't come here they sold all of my furniture, TV's, dressers, chairs, pictures, tables, a brand new printer, my babies stuff, all of my belongings a lot more. They lied and said all of my belongings only sold for $60. No way all of my items were only worth $60 I had 2 real gold bracelets in there that are worth $500 alone. My stuff was worth way more than $500 & now they're saying I still owe them $400 and they're threatening to send me to collections. This is not right at all very unethical. That's the storage fault for selling way lower than what it was worth. They don't care at all. How would you feel if this was your stuff. I reached out to them and tried to contact them. They literally could not wait one more day to get their money, I told them I could pay them in full, they sold all of my stuff literally one day before I got paid. Now all of a sudden they can't answer the phone and keep putting me on hold. When I finally got a hold of an employee they were extremely rude and did not resolve the issue saying I still have to pay when they sold all of everything I owed that was worth way more than $1,000. You will be hearing from my lawyer!
Christi is just about the most amazing mgr public has she is just so easy to work with
She was best talk to her anytime for busy
Best storage place I’ve experience. Location, the best and the manager is the best!
Great helper👍🏿👍🏿👍🏿👍🏿
Perfect please to store your things. Christi the manager is a 100/10
After forgetting my code and stopping in, Jennifer took good care of me, including getting my old rate back after I discovered it had gone way up!
Christie has great customer service love her hospitality and she made getting my unit hassle free I would recommend her to everybody
Christi was very helpful and patience in helping me get my storage unit.
Wonderful service
Good service, very nice and helpful.
Mis Christy was Awesome !
this public storage is the best unit I had since I ever rented at this location!!! the management team is very awesome so I recommend that you rent here….. Christi is such a doll and very reasonable, helpful and full of storage units lol…… thanks guys I really appreciate you!!!!!
Your stuff will get stolen here by the manager and her sketchy friends. Shady people.
beware
Great help with getting car out in cold if battery dies
Christi has been so helpful . She has helped me with any and everything that I needed . Would highly recommend this storage facility.
Excellent communication skills was able to get In-N-Out making a payain't.Which is most appreciate!!! They went out of their way to take care of an issue for me!Thank you thank you very much !!!
Horrible. It took them 10 days to get me a key. The unit was dirty. I had to clean it out. They over charged me by 4 months and refused to release any extra money they took. Lawyer has a field day with them. Wouldn't fix a lock or put up new Sheetrock in the unit.
They are aware of homeless sneaking in to units, but doesn't do anything about it
do not rent and store your items here you items will get infested, defecated on and destroyed by rodents at best. Then even if you have their offered insurance it will offer little to nothing at all and all management is incompetent and don’t care because they won’t get back to you for month upon end and will not care about you loosing all of your personal items and then charge you fees and rent after your stuff is destroyed. and to top it all off they will sell your stuff with rat droppings and all. stay far away from this place they are not a respectable company and only care about money. you are better off anywhere else! terrible business practices!
Great place, got my first unit today and the women was very helpful, nice and welcoming. Took Good care of us
I highly recommend Christi at this location. She worked very hard to get me a rental and do everything that needed to be done. Things can get complicated and she knew exactly what to do and walked me straight through. It would be 10 stars if that was an option. Well done!
My recent interaction with Christi was a very positive experience. Christi provided great customer service and I appreciate how helpful she was.
On site manager Christie was very knowledgeable of her job and went above and beyond to make my move into storage a breeze thank you Christie
Very professional and accomidating
Christie is amazing she was very helpful with me finding my unit she was very explanatory when telling me where it was thank you so much christie
The front office lady christie is amazing she was very helpful when it came to getting my storage and setting up my account
Christy was very professional and helped make my storage experience less stressful. Thank you so much
The last is super helpful, knowledgeable and friendly.
Yes, it's Jim Murphy and Christi has been a wonderful help.She's always pleasant and she usually has a smile on her face.Useasily no she's great thanks nowYes, it's
Associate Aaron was very helpful with the entire process, storage was easy to get to and secure.
Aaron was excellent. Met me at the gate and helped me get everything situated and got me going on the app which is very helpful.
Aaron was very friendly and helpful. Things were very easy with the app. Overall good place 👍🏻
Aaron was great
Christy at the desk was pleasant and easy to work with
I got a unit at 31st st and Holland in Independence, mo. Christy was very very helpful. I appreciate the kind and courteous customer service. Thank you Cristy
I have dealt with this facility two different times now. Between the two times I have been here. I have only dealt with two people, Jennifer and Christine.. The two of them have been great. I do know with my experience here I had seen one person a little irritated with Christine however, I was there to see what happened. Christine goes above and beyond to make sure that every client is dealt with this particular incident somebody was just being impatient, and because Christine wasn’t right there, they got upset . I would rather deal with someone that treats me like more than a number so my hat goes off to both Christina and Jennifer for the Customer Service that they have shown they can provide and did provide.
Jennifer remained professIonal and at ease on a busy day! Breeze of a process.
Jennifer was an amazing help great job
Latch lock does not work. I have to get someone in the office to throw the latch and it take hem 15 min to get it to work. I am down 5 days of getting into my locker. They said they would put in a work order but that would take 3-4 days to get it fixed. The weather is getting colder and I am soon goi N to be unable to straighten out my locker before it does
Good
These are good hard-working people that go out of their way to make sure your needs are met. They are AWESOME!
Everything was fast and easy. Christi took good care me and the process was very simple
Jennifer went out of her way to help me. I give her 10 stars if you had that many
Emily and Aaron are great 👍😃
I am not real happy, I was offered the first month for 1, 2 weeks later they tell me If I don't' make a payment i will be getting fees assessed, I called and the manager told me it was prorated, no a month for 1 is a month for 1 dollar, I will be moving my things out of there before the next month is due, all's she kept telling me was call customer service to explain it no madam, you're the manager you checked me in you should know and fix the issue. That is false advertising. I did not get my month free. Don't rent here this is shady practice.
Christy the property manager was amazing, very helpful an understanding .Willing to go outta her way to make sure my needs was met an taken care of . Christy is very outgoing always kept a smile on her on her face an a ready an is great at her job ..your amazing Ms.Christy an I appreciate you helping me today ..It’s been a pleasure
Christi- Jennifer was amazing - and very helpful and kind.
Christi is helpful and kind and keeps the place clean she is a great property manager
Christy behind the counter is fantastic, unfortunately she works for a lousy company
Christi is always awesome to talk to and has been very helpful since day one!
I have nothing but positive experiences with my storage unit at public storage. In reality it's just a extra room to keep your valuables that you are not ready to part with or think you will use later. However this does not hold true at this particular location for one reason, Christi. This woman is amazing in every sense of the word. Knowledgeable, personable, professional, helpful. She is willing to go the extra mile to insure your experience with Public Storage is always positive. She give me confidence in the company. Without her those storage units are just a place to throw your junk, with her it's a place I'm proud to keep my valuables safe and protected. Whatever she is being paid it is not nearly equal to her value she provides to Public Storage. I tried to hire her away to work for me but she is just to loyal of a person. Double her salary she's worth it.
It was easy and Christie is great at what she does and is very accommodating.
Christi is very kind and always helping people and i would recommend her and public storage to everybody
The property is always clean haven't had any problems and Kristy the manager is very helpful and caring. Thanks
Chisti was wonderful. Very very helpful
Highly recommend this location. First time I've rented from them and I've rented a unit for almost 2 years with no issues. Christi has been amazing. Always keeps me updated and helps in anyway possible. Very professional and caring.
Christi was very knowledgeable and helpful...this was my first time renting a storage unit..this place is super clean and feels safe...highly recommend this place Christ will get you right nice and easy.thank you so much and I will definitely continue to bring my business here!!
Christi was very friendly and helpful. Always a good conversation, and has cleaned the place up a lot
Christi was great and very nice, she walked me through everything as a first time storage renter
This was great AT FIRST. But as I was reminded by a very rude customer service agent, you’re on a month to month lease and your rates are subject to increases! And they do! MY RATES HAVE DOUBLED IN ONE YEARS TIME!!!! Do NOT use this company! They’re thieves
Same Ole Bull Crap just a different day with these people, Unit's always getting broken into! Always over charging! Always raising the rent without notice! Always Saying your LATE when you're NOT! Trying to charge you for June's Rent when it's only March! Got everything out of Unit before 7th of March 2024, but they're still trying to say I owe $589.20 for March and June, and today's date is May 11th LOL CRAZY
The manager Christi was very polite and helpful, help me take care of everything I needed to. Was very polite and this is like the perfect experience.
Christi is excellent and very helpful
Always a good experience with public storage especially when Christina is on the job thank you
Aron,he was great, he treated me with respect. He's good people. Hope to work with him in thr future!
😃😃
Christi was a amazing help, with my grandmother storage unit bill, as well setting up autopay, and as well provided greatly important information.
Came to rent a unit and property manager Christie was very sweet and helpful making my experience enjoyable.
Very good location! The staff is absolutely amazing and very helpful. Great location
The manager, Christi, was great! Very helpful and nice!
Christi is wonderful to work with! She is a great communicator and very nice.
Christi was very helpful and kind in helping with everything I needed!
Christi was very helpful and friendly!
Office is only open by appointment and staff seem to keep changing and paperwork goes
Missing and staff don't know what the other staff members are doing
Awesome service. A must recommend. Unlike 291 and 24 storage facility. Great customer service
Kristy is amazing
Aaron was amazing, he helped me get into a bigger unit whenever I Realize that I got the wrong size unit. It was very polite and helpful
No entery after 9 pm
Christie was great, very polite and friendly. She answered all my questions and concerns I had. She explained insurance policy and rules for using public storage. She is delightful and I look forward to working with her and seeing her when I'm on property packing or unpacking. Christie is a good team member from my experience with her while renting a unit. She stated that if she could do anything to make my experience renting at public storage to let her know.
The property manager is awesome.
My uncle has some things in storage I was called to add him as a user so he could get in I get there and Aaron a black gentleman started screaming at me. He did not even let me speak. Threatened to throw my things out and said that he refunded my money and now it looks like I didn't pay my locker. He states that there is no owner or a manager above him. Do not use this facility it is horrible
Yesterday (10/25/2023) I went to the location on 31st to inquire about a storage unit. The manager Christi was very knowledgeable about the multiple sizes of units as well as proficient with the contract and payment options. I feel a sense of relief knowing that my family heirlooms will be safe under her watchful eyes. Her presence at alone gives me confidence in Public Storage as a whole. Her laugh is infectious. Public Storage storage is lucky to have such and amazing and respectful employee. I never thought I would would write a review, much less a storage unit.
Christi go's far and beyond to help her customers, always friendly with a smile on her face. At times going out of her way to help even on her lunch break. Saving me the frustration of having to relocate my storage christi got to the bottom of it and helped me stay in current location.
Christi is lovely to work with she is a very hard worker and a great asset to the company
Terrible, I was getting my property out of storage and I can hear someone drilling into a storage unit beside me they did nothing about it. Lol
Christy is very helpful. She always responds to our calls promptly. We appreciate all that she does. She also keeps the property very clean..
I like the staff but when I checked in it was my sister and I and it was going on both our names. The computer mixed up our information the storage is in my name but my sister's social security # my birthday her address but other than the computer mix up I like my storage , the staff , the convince ,
Christi k. Was one of the most pleasant people I've had the pleasure of doing business with.she was Able to get me the sweetest deal. I will never store my property with any one else 6 stars
Christi is a great person very very nice. Goes out of her way to see your needs are taken care of. I actual rent at a different location but she again goes above the call of duty! She deserves a raise!! 👍😀
I've had multiple attempts of break-in and one successful break-in with 30 plus other unit's as well as mine! Very poor security no cameras except at front gate, can't wait to get my stuff that didn't get stolen out of there..
Great
Christi was freaking awesome!! My cousin couldn't get the online rental to work and she was as so helpful!!! She definitely deserves a raise!!!!! Probably the best customer service I have ever had at any storage facility.
The place has multiple breakins all the time the property is full of trash and the property manager is rude , and if you rent a space. Don't expect to have any power in your unit , and if there's trash any were near your unit because of somebody else's laziness you might get a 280 dollar charge on your account and then they evicted mee after paying a 500 dollar bill to them , and the district manager isnt any better because he's the one who calls the shots and if you message him he will not respond to you I don't recommend renting a space there
I have rented with public storage for 2 years and today go by there to access my storage and it's 5 o'clock PM and I cannot get into the building where my storage is. There's a message that references after hours access so I called it and was advised that many storage units are now not accessible after 5 PM on the weekends and 6 PM during the weekdays . I cannot believe that public storage would change their access hours without alerting their customers and expect us to be OK with not being able to get into our storage units except during office hours
Moved my friends belongings here, for their move to Noland Rd home. Liked their long storage locker, and put stuff along each side, and you could still drive a small car through, as it has doors at each end. Nice woman up front got them checked in.
Ms. Christi Management at 31st street location was kind, pleasant, and very professional renting myself a unit, I'll say your facility in Independence has one of the courteous staff I've been fortunate to have met.
Nice people. Customer service was good when I called. Security gate is open too often.
Initially was getting annoyed spent over a hour trying to get a storage and get someone to help but after I met the nice lady working there and she helped get us set up it was fine!
we go out there there is absolutely not a camera one on that whole place and it says on the front door, under 24-hour surveillance a lie
Ktherine was very helpful, she noticed that the original storage that I was supposed to be moving into was slightly damaged maintenance. Hadn’t fixed it yet , so she moved me into a new one. When I was filling out my information I realized I forgot my wallet, and she paid my fee for me.
She was very helpful and I appreciated it.
Katherine was Verry helpful getting me signed up
Katherine did a great job helping me out. My locker was broken and she went out of her way to accommodate me with a different locker in a safer location of the yard.
Units was clean .
Good place
Katherine is so good and sweet you should go to public storage she deserves you
I want to Thank Kathrine . She was a life saver. Very Helpful, nice, Helpful in every way and lots of information. Thank you Kathrine . You made our day. Keep up the good job and sweet attitude
Christi was very helpful in getting our new storage unit!
I rented two separate units this month at this facility. The rental agent (Christi) was very very helpful and professional. The office has all of your moving needs for sale at a reasonable price as well.
Christi was very nice and was very helpful in getting my storage unit all set up and paid for. I've never gone through a process more simple and painless!
Jennifer did a awesome job getting me checked in, and great rates!!!
Please DO NOT use this storage facility…..they are NOT willing to upgrade security and my work truck has been broken into over 5 times. This is the WORST company I have ever had the displeasure of dealing with. If ANYONE sees this please take it into consideration
I currently have a storage unit here. I trusted this location with my things and made sure to get a climate control in good faith my belongings of my entire home would be safe. I recently went to my unit to clear some items out and noticed everything that was metal had rusted, there was mold all over my furniture. They told me to file a claim which I have done. I had 2 managers tell me and my husband that the bathroom near our unit had a pipe bust and overflow. They said after witnessing the storage unit that they would note my account for moisture but did not do so! The adjuster working my account is saying there is no proof of water damage (although numerous pics show rust) and is calling it fungus damage and will only pay for $250 with a $100 deductible! Cornelius the week day manager is absolutely rude! And no hell at all! He told me that the other managers from the weekend were not rt and the told me that he did not have to tell me anything that happened in the restrooms that they are not responsible for anything and that’s why I have insurance. I asked him for a conference call with his supervisor and he said no, that was not allowed. Then asked him to have his supervisor call me and he then said no you need to call him yourself!! I also asked if he spoke to the agent and he said he had and that he didn’t see any water damage in my unit. He has never even been there to see my unit which is why I had spoke to 2 other managers. I’m so very very upset about this! And highly disappointed! I have thousands of $ of stuff in there including sentimental items from my grandparents that have passed. This has been the worst company I have ever delt with!!!
if you put your stuff here, you WILL have your stuff stolen. period. They only have 1 security camera. The thieves came through the roof and took almost everything including a deep freezer and all the electronics.
I chose to use this storage place because the lady that works there (Gina ) is awesome , she takes pride in her job , she makes sure everything is clean safe and secure , we appreciate her workking so hard at keeping our stuff safe ! Thank you gina
When I first opened my account here, I was paying $34. Over the course of about 3-4 years, they’d upped it to $57. Not particularly complaining about the price, though the $27 increase over the years IS at a little ridiculous when you go to get on your app and suddenly your account doesn’t exist anymore. All of login credentials, wrong. My email, doesn’t exist. Phone number, doesn’t exist. I found my original paper that I received when first opened my unit, tracked down my account number through last months “thank you for your payment” email (on June 5th) and decide to “create” a new account. Maybe some updates happened, who knows, I gave it the benefit of the doubt for a moment. Until I realized that no, they canceled my unit, no communication whatsoever, my stuffs still in there (nothing in there would have caused it to be canceled if searched for any reason). Regardless of anything, I should have been called, emailed or notified somehow, someway. This place is completely not worth the money for all of the complications I’ve dealt with and now THIS. What the heck.
Gina and Katie was both very helpful and polite . They are fast and enjoyable to do business with. Thanks Ladeys
Gina is awesome to work with, she is very helpful and understanding.
Paved roads , well lighted . Reasonably priced.
Gina was very helpful and the best lady ever
Gina was great help getting us in and out.
It's nice and clean with security
Gina provided very good service and i would recommend public storage anytime!
Gina was awesome!
Gina is very helpful and nice. She was fast and a big help
I cannot say enough about how helpful Katherine has been. I rented my unit from the wrong location and had just kinda given up when she contacted me to help figure out how to rectify a mistake that I made. People don't provide this level of customer service anymore, a few businesses could learn a thing or to from Katherine over at Public Storage.
Very clean. Paying for storage was easy and fast. We are glad that we found PUBLIC STORAGE!!
Katie is wonderful. Very kind and pleasant to deal with. If there were more people like her in this world. Great job katie i hope to deal with u often
While I was loading my stuff my brother rented a unit from this location, upon looking closer we noticed there's hardly no security, just a single camera watching cars pull in and out the gate, from the offices window (so it can't see much other than make it model the cars coming and going), a few times I was there only saw one person out on the property, a month after moving my stuff into the locker, half my belongings were taken out of the locker all my boxes where gone through, bags containing things were dumped out, clearly they were looking for something, and they found as I said half of my belongings were taken the door or lock wasn't damaged we immediately informed the manager but told us we'd have to supply serial numbers, receipts and pictures of the items I have rented from other Public storages and never had a problem like this, to the manager of this location, up your security, it seems like your doing the care minimum, and more should be done to match other Public storages in the area, I suggest anyone considering renting from this unit go to the one off noland, or the outer road along 291, but that's just me
Great customer service. Was not only nice but very patient with explaining all the details I needed.
Wonderful service. Property manager was helpful and so kind. Still as good as the first time I went there.