Public Storage Self-Storage Units at 109 E 31st Street, Independence, MO

Aaron was amazing, he helped me get into a bigger unit whenever I Realize that I got the wrong size unit. It was very polite and helpful

No entery after 9 pm

Christie was great, very polite and friendly. She answered all my questions and concerns I had. She explained insurance policy and rules for using public storage. She is delightful and I look forward to working with her and seeing her when I'm on property packing or unpacking. Christie is a good team member from my experience with her while renting a unit. She stated that if she could do anything to make my experience renting at public storage to let her know.

The property manager is awesome.

Yesterday (10/25/2023) I went to the location on 31st to inquire about a storage unit. The manager Christi was very knowledgeable about the multiple sizes of units as well as proficient with the contract and payment options. I feel a sense of relief knowing that my family heirlooms will be safe under her watchful eyes. Her presence at alone gives me confidence in Public Storage as a whole. Her laugh is infectious. Public Storage storage is lucky to have such and amazing and respectful employee. I never thought I would would write a review, much less a storage unit.

Christi go's far and beyond to help her customers, always friendly with a smile on her face. At times going out of her way to help even on her lunch break. Saving me the frustration of having to relocate my storage christi got to the bottom of it and helped me stay in current location.

My uncle has some things in storage I was called to add him as a user so he could get in I get there and Aaron a black gentleman started screaming at me. He did not even let me speak. Threatened to throw my things out and said that he refunded my money and now it looks like I didn't pay my locker. He states that there is no owner or a manager above him. Do not use this facility it is horrible

Christi is lovely to work with she is a very hard worker and a great asset to the company

Terrible, I was getting my property out of storage and I can hear someone drilling into a storage unit beside me they did nothing about it. Lol

Do not rent a storage unit here! They allow people to live in the units. There’s not much cameras for security. They let someone cut my lock off, and since I could not provide any evidence of the cut off lock, they denied my insurance claim.

Christy is very helpful. She always responds to our calls promptly. We appreciate all that she does. She also keeps the property very clean..

I like the staff but when I checked in it was my sister and I and it was going on both our names. The computer mixed up our information the storage is in my name but my sister's social security # my birthday her address but other than the computer mix up I like my storage , the staff , the convince ,

Christi k. Was one of the most pleasant people I've had the pleasure of doing business with.she was Able to get me the sweetest deal. I will never store my property with any one else 6 stars

Christi is a great person very very nice. Goes out of her way to see your needs are taken care of. I actual rent at a different location but she again goes above the call of duty! She deserves a raise!! 👍😀

I've had multiple attempts of break-in and one successful break-in with 30 plus other unit's as well as mine! Very poor security no cameras except at front gate, can't wait to get my stuff that didn't get stolen out of there..

Great

Christi was freaking awesome!! My cousin couldn't get the online rental to work and she was as so helpful!!! She definitely deserves a raise!!!!! Probably the best customer service I have ever had at any storage facility.

The place has multiple breakins all the time the property is full of trash and the property manager is rude , and if you rent a space. Don't expect to have any power in your unit , and if there's trash any were near your unit because of somebody else's laziness you might get a 280 dollar charge on your account and then they evicted mee after paying a 500 dollar bill to them , and the district manager isnt any better because he's the one who calls the shots and if you message him he will not respond to you I don't recommend renting a space there

I have rented with public storage for 2 years and today go by there to access my storage and it's 5 o'clock PM and I cannot get into the building where my storage is. There's a message that references after hours access so I called it and was advised that many storage units are now not accessible after 5 PM on the weekends and 6 PM during the weekdays . I cannot believe that public storage would change their access hours without alerting their customers and expect us to be OK with not being able to get into our storage units except during office hours

Moved my friends belongings here, for their move to Noland Rd home. Liked their long storage locker, and put stuff along each side, and you could still drive a small car through, as it has doors at each end. Nice woman up front got them checked in.

Ms. Christi Management at 31st street location was kind, pleasant, and very professional renting myself a unit, I'll say your facility in Independence has one of the courteous staff I've been fortunate to have met.

Nice people. Customer service was good when I called. Security gate is open too often.

Initially was getting annoyed spent over a hour trying to get a storage and get someone to help but after I met the nice lady working there and she helped get us set up it was fine!

we go out there there is absolutely not a camera one on that whole place and it says on the front door, under 24-hour surveillance a lie

Ktherine was very helpful, she noticed that the original storage that I was supposed to be moving into was slightly damaged maintenance. Hadn’t fixed it yet , so she moved me into a new one. When I was filling out my information I realized I forgot my wallet, and she paid my fee for me. She was very helpful and I appreciated it.

Katherine was Verry helpful getting me signed up

Katherine did a great job helping me out. My locker was broken and she went out of her way to accommodate me with a different locker in a safer location of the yard.

Units was clean .

Good place

Katherine is so good and sweet you should go to public storage she deserves you

I want to Thank Kathrine . She was a life saver. Very Helpful, nice, Helpful in every way and lots of information. Thank you Kathrine . You made our day. Keep up the good job and sweet attitude

Christi was very helpful in getting our new storage unit!

I rented two separate units this month at this facility. The rental agent (Christi) was very very helpful and professional. The office has all of your moving needs for sale at a reasonable price as well.

Christi was very nice and was very helpful in getting my storage unit all set up and paid for. I've never gone through a process more simple and painless!

Jennifer did a awesome job getting me checked in, and great rates!!!

Please DO NOT use this storage facility…..they are NOT willing to upgrade security and my work truck has been broken into over 5 times. This is the WORST company I have ever had the displeasure of dealing with. If ANYONE sees this please take it into consideration

I currently have a storage unit here. I trusted this location with my things and made sure to get a climate control in good faith my belongings of my entire home would be safe. I recently went to my unit to clear some items out and noticed everything that was metal had rusted, there was mold all over my furniture. They told me to file a claim which I have done. I had 2 managers tell me and my husband that the bathroom near our unit had a pipe bust and overflow. They said after witnessing the storage unit that they would note my account for moisture but did not do so! The adjuster working my account is saying there is no proof of water damage (although numerous pics show rust) and is calling it fungus damage and will only pay for $250 with a $100 deductible! Cornelius the week day manager is absolutely rude! And no hell at all! He told me that the other managers from the weekend were not rt and the told me that he did not have to tell me anything that happened in the restrooms that they are not responsible for anything and that’s why I have insurance. I asked him for a conference call with his supervisor and he said no, that was not allowed. Then asked him to have his supervisor call me and he then said no you need to call him yourself!! I also asked if he spoke to the agent and he said he had and that he didn’t see any water damage in my unit. He has never even been there to see my unit which is why I had spoke to 2 other managers. I’m so very very upset about this! And highly disappointed! I have thousands of $ of stuff in there including sentimental items from my grandparents that have passed. This has been the worst company I have ever delt with!!!

if you put your stuff here, you WILL have your stuff stolen. period. They only have 1 security camera. The thieves came through the roof and took almost everything including a deep freezer and all the electronics.

I chose to use this storage place because the lady that works there (Gina ) is awesome , she takes pride in her job , she makes sure everything is clean safe and secure , we appreciate her workking so hard at keeping our stuff safe ! Thank you gina

When I first opened my account here, I was paying $34. Over the course of about 3-4 years, they’d upped it to $57. Not particularly complaining about the price, though the $27 increase over the years IS at a little ridiculous when you go to get on your app and suddenly your account doesn’t exist anymore. All of login credentials, wrong. My email, doesn’t exist. Phone number, doesn’t exist. I found my original paper that I received when first opened my unit, tracked down my account number through last months “thank you for your payment” email (on June 5th) and decide to “create” a new account. Maybe some updates happened, who knows, I gave it the benefit of the doubt for a moment. Until I realized that no, they canceled my unit, no communication whatsoever, my stuffs still in there (nothing in there would have caused it to be canceled if searched for any reason). Regardless of anything, I should have been called, emailed or notified somehow, someway. This place is completely not worth the money for all of the complications I’ve dealt with and now THIS. What the heck.

Gina and Katie was both very helpful and polite . They are fast and enjoyable to do business with. Thanks Ladeys

Paved roads , well lighted . Reasonably priced.

Gina is awesome to work with, she is very helpful and understanding.

Gina was very helpful and the best lady ever

Gina was great help getting us in and out.

It's nice and clean with security

Gina provided very good service and i would recommend public storage anytime!

Gina was awesome!

Gina is very helpful and nice. She was fast and a big help

I cannot say enough about how helpful Katherine has been. I rented my unit from the wrong location and had just kinda given up when she contacted me to help figure out how to rectify a mistake that I made. People don't provide this level of customer service anymore, a few businesses could learn a thing or to from Katherine over at Public Storage.

Very clean. Paying for storage was easy and fast. We are glad that we found PUBLIC STORAGE!!

While I was loading my stuff my brother rented a unit from this location, upon looking closer we noticed there's hardly no security, just a single camera watching cars pull in and out the gate, from the offices window (so it can't see much other than make it model the cars coming and going), a few times I was there only saw one person out on the property, a month after moving my stuff into the locker, half my belongings were taken out of the locker all my boxes where gone through, bags containing things were dumped out, clearly they were looking for something, and they found as I said half of my belongings were taken the door or lock wasn't damaged we immediately informed the manager but told us we'd have to supply serial numbers, receipts and pictures of the items I have rented from other Public storages and never had a problem like this, to the manager of this location, up your security, it seems like your doing the care minimum, and more should be done to match other Public storages in the area, I suggest anyone considering renting from this unit go to the one off noland, or the outer road along 291, but that's just me

Katie is wonderful. Very kind and pleasant to deal with. If there were more people like her in this world. Great job katie i hope to deal with u often

Great customer service. Was not only nice but very patient with explaining all the details I needed.

Wonderful service. Property manager was helpful and so kind. Still as good as the first time I went there.

Big storage,lots of room for storing furniture and items reasonable prices

I responded to an ad regarding abandoned property at this location. Public Storage was seeking motivated individuals to come clear out units in exchange for the abandoned goods. Katherine was very easy to work with and so helpful! Great customer service from this location.

Property well maintained and great customer service

Well maintained and very secure. Nice property management as well.

Like the people who work there very helpful

Love it, quick easy process.

Bad service

The woman behind the counter was very helpful and knowledgeable. I feel very safe leaving my things in their care.

Gina was an amazing lady whom helped with what we needed! Great Place

Lousy business

Good clean units

Good

Convenient1 to have gates open during during hours.

The best and only storage units I've ever used. Great deals 👍🙂

Came in to rent a unit today and a beautiful blonde by the name of Gina was most helpfull and patient. Her smile was welcoming and her attitude was happy. I definitely enjoyed speaking with her. She made my visit 10x more wonderful than any other place ive dealt with. I definitely look forward to seeing her beautiful face and smile in the future!!!

Gina was awesome

Gina was super helpful and made this whole experience easy and quick!

Thanks gina

I have had a unit with Public Storage on 31st St & Noland Rd since the end of 2018. The property manager Gina was always prompt and courteous with whatever I needed. The rate started out okay, but then the corporate office wanted to raise the rent too much for me.

Gina has been awesome! She has always put her customers first in my experience and delivered the best possible results. She helps make Public Storage #1!

Very great customer service from the help from Gina, she made me feel very welcome and c and comfortable. I recommend this public storage to anyone out their looking for a storage, Gina is a awesome person and a great employee and very respectful to all her customers...if I could put 100 stars instead of 5 then I would

Very great place, Gina was very helpful and supportive, I recommend this public storage to anyone out their looking for a storage! Gina and the Public storage deserves 5 stars each!! Thank you gina for your help!

Good place to keep your things

They been good to me

Gina is the best worker I've ever dealt with at a public storage unit friendly great customer service an all-around great person

Public storage has been good as far as customer service but ultimatelywe started out with a really great price caught it on a deal and then after a year of perfect payments that's being such quality customers they decided to up at a thirty bucks so I have got my things and moved on.

Really clean, inside and out, nice secure units, concrete floors and each one has a light in it

Cost way to much!!! When I first rented the unit it was $127 for a 10 x 24 and $11 for insurance. Then they raised the rent to $153 then again to $168.(within a years time)So it was $179 a month. I heard about alot of storage units was being broken into there. Talked to a guy there stuff was missing from his unit but no signs of forced entry. When I moved out I seen Gina the manager driving her golf cart stopping at several units trying different keys in the locks. I think that's a little shady there. Be careful renting there. Also the website says that they close at 6:00 and she's always out of there by 5:00 wouldn't even take a payment when it was 5:00 and she had a bottle of vodka in her hand that was Gina so I got a late fee because she closed early . Also when I call the direct line I never get an answer the first time I have to call a few times and leave my number and then sometimes she calls me back she is Gina. Also at 9:00 she had her daughter running around in there cleaning out units and some other man in there going to help her do something but nobody is supposed to be there after 9:00 I got in trouble for it told I was going to get evicted and Gina was very mad and the other people didn't work there and they did not rent any units there either. Very shady stuff go is going on there

Office manager was very professional and explained everything in great detail. She seems to do her job very well

Gina was awesome. All of my belongings were safe and sound

Gina is really nice and professional. 10/10 would recommend. I'll be coming back next time I need a storage unit!

Gina was fantastic! Amazing first experience opening a storage unit! Very clean and easy access!

Gina is friendly and very quick get in and get out clean and great atmosphere and the lot is clean so I like that I would recommend this place to anybody you need a storage come see Gina

Gina was wonderful made our experience great!

Wonderful customer service!

Gina is fantastic, takes care of everything!

Clean property , fast & easy going through the lease agreement etc, great customer service. Thank you Gina. Public storage is the best. ♥️😉

Gina was SO helpful when I went in to talk with her. She explained everything to me so I could understand about all the pricing and such. She showed me where my storage unit was and how everything worked. She was such a pleasure to talk with and was very personable!

Gina is a great manager

Gina was amazing and so helpful! She had answers for all my questions, thank you Gina!!

Safe and cheap

Gina hands down is what we need in the world for customer service. She is on top of her game and remembers you by 1st name basis. I would highly recommend this spot based on the customer support you get alone........thanks Gina

Deermansspot

Just got a large storage unit this morning, the property manager Gina was very helpful and explained everything to me. Very easy and pretty much painless.

Had a very professional job dealing with staff. Lady named Gina

Gina is the bomb dot com! Thank you so very much for your help - times are tough right now and you've helped make them much less tough!! Thanks again!!!

Our experience was great until we moved out of the storage. We moved out on Aug 1st. We knew the policy was 1 day in charged for the whole month. That was ok. My wife called to inform Gina that we were done with the unit and that we had taken our lock off so they could do what they needed to do with it. Gina was extremely rude. Told us that we werent getting our money back (we never asked for our money back this was courtesy call.) Then told my wife that we haven't even paid our rent for the month so we better pay because we still owe. My wife told her we do auto pay and it comes out on the 8th every month. Gina then told her well you aren't getting your money back. All this over trying to inform them we had moved out. I guess once she's not taking our money she doesn't need to be professional or nice.

Gina was great made the process painless

Gina and all the ladies here have been absolutely wonderful and extremely helpful with all my needs, I will be sad to leave, but recommend everyone I know to do their storage here!!

Only thing i got against it is the office isnt always open like its supposed to be. But the storage is clean and well kept. There's different sized units. Different deals and an online portal.

Great company great service. I had to store things after the passing of my mother & they made everything easy & affordable.

Good people always a helpful!

Gina was helpful and pleasant, got what we needed for less than we expected to pay

Gena was very helpful and friendly . She was thorough on prices so we are not surprised with any hidden fees. The rates were the cheapest in town. She also let us look at the storage before hand . It was fast conveinant service. I highly recommend public storage to everyone.

My expefience here has been quite pleasant here.gina is very helpful if i get in a pinch with anything.thanks.

Very cramped and tight. Needs to be spread out

Gina was awesome

I just signed up for a larger storage unit at Public Storage. Gina has been so very helpful and friendly. She also really knows her job and makes renting a unit easy. In this busy world where people are sometimes rude and mechanical I really like to do business with efficient yet personable people like Gina! Also the property is well kept and clean!

I stored my belongings here for a few months and I never had any issues. Moving in and out was an easy process thanks to Gina. I was appreciative of the professionalism.

This is late coming for this I apologize, but if you have to but your belongings in a storage I suggest you go to Gina at Public Storage she is the greatest she will work with you, she is patient and very kind!! She help us get in to a unit that we could afford and was just around a down to earth gal. So I give this public storage off Noland Rd five stars for the help we got from Gina!!! THANK YOU GINA AND THANK YOU PUBLIC STORAGE FOR HAVING A GREAT PERSON TO RUN THE PLACE!!! SINCERELY MCBEE & CLINE

Very helpful and very friendly.

The lady was very nice explained everything

Gina was excellent help

Nice and clean units with lots of space

This is my favorite Public Storage location. The lady inside was very friendly.

I absolutely loved how welcome I felt and understanding she was from start to finish. She worked with me and went out of her way to meet any every need I had.. Thank you Gina! Definitely would recommend using this storage unit to anyone!

Gina was very professional, bubbly and helpful. The place seems to be secure and safe. I give this place 5 stars.

Gina is great very friendly

Very friendly and polite people that work there espeacailly a worker named Gina she was very genuine and helpful,I would recommend storing your personal belongings at this location hands down .

They're almost every day and never have any problem with anything. The property manager Gina is very helpful and polite at all times.!!!!

Gina, is very attentive and prompt.

In my 20+ yrs using rental storage facilities, this by far my best experience. Gina & the rest of the staff are remarkable. I highly recommend.

Property was always clean and well lit. Gina the property manager was always polite and friendly.

I'm moving out today and just wanted to say thanks to Gina I had a great experience and Public Storage was very helpful,

Gina was very helpful in getting my storage unit couldn't ask for better customer service

Super experience! Gina was professional and knew her stuff. I most certainly recommend this Public Storage location! Keep on rocking it Gina!

My girlfriend has a storage locker here and they're courteous and more than accommodating.

Didn't have a single problem the whole time I rented from them. Only reason I stopped is that I got to shed. Gina is super nice. I recommend this place.

How much for a small unit

Gina was awesome. She showed me different unit sizes to insure I got one that fit my needs.

Gina is absolutely fantastic! Not only is she personable, she is also patient and answers all questions thoroughly. She is someone you wish you could clone and/or have as a trainer for how customer service is done correctly. She's a jewel!

Ask for Gina. Very knowledgeable. And nice.

Ive had to worst experience with this place your a month half behind and they auction your stuff off

Gina is the best to work with. She makes sure you know everything involved cost wise. The property is well maintained. She is also very friendly which you do not find much anymore. I will always reccomend her and this facility.

Friendly staff and clean.

Gina was very helpful in renting us an unit, and explained everything to us. 5+ stars from us!!

What is the latest time you can notify public storage that you cleared out your unit and return it to them without being charged for the next month?

They truly care about there customers!!!👌 Very great customer service

Gina was awesome. Very pleasant and helpful. Would highly recommend this storage facility for any and all storage needs.

Gina is always so nice to everyone that walks in and she explains every detail. She is very professional and is always so efficient!

Gina was awesome

Gina had excellent customer service. Helped me get the right size for what I needed to store!

This has nothing to do with the employees. It has everything to do with the company. My only complaint is that they don't appreciate long term rentals. I have been renting here for 3 years now. I have never been late with a payment. But renters beware they raise the rent 15 dollars every year. To me that shows no appreciation for long term renters. It would be different if I wasn't paying on time every month for those 3 years. I'm not saying they should lower it but how about showing appreciation for a good paying customer by not raising the rent every year. If I wasn't a senior citizen I definitely would be moving my things.

Gina is the best manager here, she’s always willing to help and she’s incredibly outgoing. I’m only leaving because I’m moving out of state, other then that I would stay.

YOU ARE STALKING YOUR USER'S IN ATMOSPHERE OF HARM.

Gina was fantastic to work with. Rented a clean secure unit for a great rate. Highly recommend this public storage location.

Are they climate controlled???

They r horrible. They dont really explain the details and when u end up late they charge you more money and give u like 2 weeks to pay it before they screw you harder. 😊

There very nice. The person that manage the place is very nice to the customer's.

Gina is a great employee. Nice,courteous and on top of her job

Helped my son out. Good people.

When do the gates close

Love Gina. She is super nice. She is all about business, good , fair, honest! You can't beat that!!

Went to this location gina property manager was extremely helpful and nice and got everything i needed in timely manner would refer this location anybody

5 stars for cleanliness 5 stars for customer service 5 stars for security. If you have to use storage I recoment this one !!!

Storage pods on-site. You can refill propane tanks at this location.

Management is HORRIBLE! Hours are extremely limited compared to when we first signed our contract AND they raised the rate for our unit.

The lady gina that works there hasthe best proofesional attitude she is very helpful and knowlegable and she deserves a bonus for sure!!

Gina is a great person awsome job shes always there for all. She helps with all the problems

Gina is pleasant and ready to help with answers and actions!

we had such excellent customer service even though Gina was so busy! Thanks Gine!

Been coming here for years!

Wish I could give 0 stars. I called and spoke with Matt. He was very friendly and told me I could get a unit same day if I left right away. So I did. Gina called me and told me she would not be able to get me in same day because they closed in 3 minutes. I told her I was 5 minutes away and I was told I could get one same day and asked her to please give me just 2 minutes. She refused. I got there at 5:32. The sign said open until 6 and she had locked me out of the building.

Super friendly and convenient. Would absolutely recommend!

Gina the employee has been a great help with our public storage..

No bad experiences.Gina has been a great help compaired to past ones would recommend this place to others.

We have used this facility for over a year now and haven't had any problems at all. Gina makes sure everything is clean and products are available for our needs. Overall very well run.

gina was a super awesome and provided us with a unit in no time also was really great at explaining everything to me thanks gina for the great service you gave me looking forward to seeing you in the future

Super clean and friendly staff. Would recommend!

I could have rented a storage unit closer to me but i chose to rent from here because Gina is about the friendliest person you could meet. She really makes you feel welcome here and she instantly take care of any problems you might have, that is why i chose to come back here. I've rented here before and never had any problem with her or this place. If ever needing to rent a storage unit I'll always come here.

Property is clean , office is always clean, never have I had an issue with my unit or my belongings that I store etc. The property manager gina has always been great to me and my storage needs when I needed her etc. 😉 Thank you Gina And PS!

Gina is a always there to help you with your storage needs she is a kind polite and very friendly she is an excellent manager i love that place

Great manager. Always there to help!

Gina was awesome! Great facility!

Gina was very helpful n kind.

Very courteous. Everything worked properly.

High prices

The manager Gina was very nice and professional.

Exceptional customer service as far as my needs being met. Surprisingly clean units. A reliable storage facility for sure!! Gina my family and I appreciate you!!

Gina is awesome! She is extremely polite and very quick to respond to any questions. She provided excellent customer service! Thank you!

False advertisement. I was invoiced for $25, but after i got there and all the hidden fees were added on it jumped to $60. Waste of time!

Help my friend

Gina was very polite and helpful. I recomend this location to anyone looking for a storage unit

The manager Gina was very helpful and i must say the nicest person i have ever had the pleasure doing business with she is very up beat and energetic she really just made my entire visit so wonderful. I am still in awe over it i an just so impressed totaliy blown away by everything really i give her ten stars . Moving is a very stressful and messy thing something im sure no one really looks forward to doing but this lady hands down made it so much easier so w this said i want to give a special shout out to Gina, girl give your self a pat on the back i mean that really Gina thank u for making my unpleasant experience into a pleasant one dont stop being awesome

I've just been here a little over a month. The manager Gina has been very patient in answering all my questions has great advice. It's clean, I'm quite impressed overall.

My experience at public storage was awesome. I knew my memories and belongings were safe and secure there. The manager, Gina was always helpful and very friendly when I went in to pay my monthly bill. I highly reccomend this storage location to anyone who needs a safe place to store their belongings etc. Thank you so much Gina for being a awesome asset to public storage. You are the best!!!😇

I rented a storage from Gina the property manager. I became a week late and she cut my lock off and when I spoke to her about it, she told me her district manager has done it and when you call her and him, neither will answer their phones. I’m about to grab all my stuff and go to a better storage facility that doesn’t cut locks and rampage thru ppls belongings

My grandmother moved in her stuff this past week with the help of Vicky and she was amazing with us, and very helpful. I would totally recommend others to this business.

The lady running the place named Gina is amazing she takes great care of her people and she is always kind go see her for getting a unit.

Gina was extremely helpful with finding me the right locker and making sure I know what I will need....Will definitely use this location for all future storage needs.

One of the most Pleasant and professional experiences I've had Gina explained all the details and procedures clearly the security and cleanliness of the unit was immaculate. Thank you Gina for making this a pleasant experience.

Great customer service experience!! I was impressed with the professionalism, cleanliness, and the great recommendations!!!... Thanks!!

Gina had great customer service... I love the place..

Gina did a great job explaining everything. Very friendly

Gina the property manager was actually very helpful, kind and on top of things. Definitely glad we chose this location to store our property at.

Gina was very helpful! She showed me my unit and got me through the paperwork process very quickly! She was responsive to my needs and my time. She even persuaded me to buy a box.

I’m moving to where there isn’t a Public Storage, and just spoke with Gina the site manager about a few things. She spoke very rudely to me and seemed like she had more important things to do. Ok.... whatever, bad day or something, right? Overall, it’s not bad. It’s kinda overpriced. I would go elsewhere, especially if you’re on a budget.

They are very nice people. They make sure that you feel good about the whole process. They don't get an attitude when you don't know if you want to stay there or go lol they compare prices and actually go beyond what the above state.

Tweekers all ovet that dam place

Really clean and helpful property manager. Gina went out of her way to help make my experience better. I recommend this facility to anybody

This place is super clean and safe. I have had the pleasure of having Gina help me out now for a couple of years. Solid experience!

I had a storage unit for nearly 3 years, after my father passed away. We had to move things from his home to storage. We had absolutely no problems, issues or concerns during that period of time. Gina was great! The few times I had to come in for whatever reason, she always called me by name, which was very nice and welcoming!

Clean storage place and they have great online rates!

This was my first time renting a storage locker. The facility is very clean and well-maintained. The manager, Gina, was very knowledgeable in every aspect and she was very friendly and couldn't be nicer. I had a small "flood" in my locker, and she quickly offered me another unit and took care of all the paperwork in a very expedient manner. I would recommend this facility highly.

Good deal. Treated well.

Thank You Gina for the save today. This place has been amazing on their customer service

Good location, but a bit run down.

Property is clean & the property in manager Gina is very respectful & very understanding.. Will recommend to friends and family. Go public storage goo.. 😎

Gina is not only helpful as a site manger i Been renting here 6 years + if there is issue it is addressed in a most kind manner she is always up beat and smiling and has a kind matter about her I would give her ten stars

I'm happy with this place..I like the location, they have motion light's all around the grounds, and the price is right...two thumbs up.

ROACHES ROACHES ROACHES They have ROACHES! The property managers are trying to raise prices for units but will not handle the roach problem. I never had roaches before moving my things here. They do not care about your belongings. ROACHES ROACHES ROACHES

What are the cost of the storage units

Safe

Manager is a nice lady.

Money hungry company

When do you have auctions

It was awesome Gina was so helpful she pulled out the golf cart and took me to the unit which was so awesome because i cant walk far distances since my wreck so thank you Gina for being so helpful and just so full of personality its nice not to be board while going over paper work lol so thank you and keep being you

Friendly staff. And great location recommended here.

Gina was fantastic today. Extremely helpful with everything and answered all questions we had. So far this is the best storage experience we have had. I do not see any issues in the future either.

Safe place to keep my things. A little over priced.

Over priced but nice people

The lady who showed us the unit was friendly and accommodating.

The customer service was amazing! Gina was polite and respectful. She answered all of my questions and explained the process with kindness and patients. I could not have ask for a better experience. Thank you Gina for being awesome!

Gina, Savannah, and Vicky were super great help in keeping my stress of moving down to near nil. I couldn't have had a more smooth transaction then these ladies fantastic customer service. Thank you so very very much!

Savanah was extremely helpful and very friendly. The service I get from Savanah and Gina are what keeps me there and I would recommend them to anyone!

I wouldn't suggest this place to anyone, we were 2 wks late on paying and they cut our lock off and had our stuff set for auction 2 wks later.

Gina was amazing very fast and friendly

Gina is very friendly, helpful and remembers me everytime I go in. Really appreciate that.

Gina was awesome every excellent customer service

Secure storage.

A lot of storage space

Gina was very professional and understanding about my situation.. I would reccommend anyone to this public storage property.

Terrible experience, storage was broken into and items stolen and trashed. The camera only gets the gate entrance. Something is amiss at this location. I'm not saying it's and inside job but...........there are just too many storage broken into and the fact that some/or one of the employees own a unit there is suspect. Never mind the idiots(employees friends) we watched moving furniture from one unit to another.

Good service and quick to meet demands of service. Gina is the person you want to talk to.

Gina was very kind and showed great customer service. Will definitely recommend to friends whoever need storage.

Gina was extremely helpful. Very personable, professional, & courteous. I would definitely recommend this location to anyone in need of a place to store their property. 100% an all around positive experience. 5 stars for Gina!!!

Quite friendly place

This is a very excellent place gina and vicki are spectacular. People

Gina was an awesome very good person to talk to she explained everything very well she just made me feel so comfortable to even come here I will show her refer this to other people such as an awesome very good person to talk to explain everything in detail very well she just made me feel so comfortable

Prices are too high

Thank you Gina for all your help to my wife and I helping us find things we need to make our move easier and the great customer service

Gina has been a really great person and has helped alot with me being new to storage and learning the gate just really a great place to put your storage I would 100% recommend this place thanks again Gina for all your help

Gina was Very professional and helpful...made the process simple...thanks...

Gina was provided professional service and made my move in easy.

Gina is always very helpful and courteous. I also know she's been here for over a year or longer

Gina was wonderful and very helpful

the place is awesome, gina is super cool!

Gina was great I didn't rent , but I would have if I could have!!!!! I love how helpful she was!!!

The office skills of Gina surpass any storage need ive ever neeeded .true profession customer not found in very many biz.s .thanks to your help gina you are good!

Gina was absolutely the best! She is so friendly!

I have rented from public storage for several years and can say that i have had exellent service from Gina and Travis Olson and they are awsomely knowledgable and extremley helpful with all my storage needs !

Gina was very nice and helpful!

Gina the Best

Gina was was very helpful and friendly.

Vicky is very helpful I couldn't remember my gate code and she was patient on reminding me

I have been a tenant with Public Storage for a few years and I have to say Gina has always been extremely competent as well as professional, and personable. She's a conscientious manager and I believe her to be sincere. I'd recommend this place to the Queen herself!

Gina was very professional and had outstanding customer service skills. She was very polite and friendly. I would definitely recommend this location as long as she is there. Thank you Gina for helping me with my storage needs.

Manager always is very good courteous and polite and always there to help me

Incompetence is an understatement. The particular location I’m referring to is on 31st St. in Independence, Mo. To summarize my awful experience: I reserved a unit and paid the prorated rent amount. I go to my unit place the plastic protective cover sheets down. Suggestions of Gina the property manager and now I know why as they have a terrible moisture problem, poor design. I don’t have the mandatory barrel lock at this point, so I leave the unit unlocked with intentions to return the next day, the unit was empty anyway. Several times I arrived at the property and there would be no Gina, no anyone! Posted business hours are just that and she was not on the property with a customer she was at her house that is attached to the property!! I go to my unit that’s unlocked and the protective sheets are gone. I return to the office and buy the mandatory barrel lock whereupon she tells me that she took the sheets out and threw them away, she did replace my plastic sheets. I lock my unit and leave. The following month I pay rent early yet receive notice that my rent is late and a late fee has been assessed. Begrudgingly I return to the office, again several wasted trips as she was frequently not there. I inquire about my rent situation upset because I had paid early!! I go to my unit, to make sure everything is ok err that the sheets are still present and my key doesn’t unlock their freggin’ barrel lock, back to the office, get on golf cart with Gina and she tries to open the unit, no luck. She explains that sometimes this happens because when public storage has to brake the lock….it damages the door & sliding lever, blah blah blah. She transfers me to another unit. Back onto the property we go where she tries the lock before officially transferring me, it works. Next month I received my bill more fees one of which is a “transfer fee” & another late fee!! I had paid on time again. Back to the office. Are you getting the picture yet? Gina was most unhelpful and when I would be in the office frustrated to say the least her customer service skills are basically nonexistent; she would make hostile remarks such as, “are you getting upset with me?” how is that question at all helpful to the situation, at all? The reason I acquired the late fee was due to the fact that Gina failed to make note of the transfer in the system and they still had me down as renting the unit that didn’t unlock. I had to explain that I was not paying for a transfer fee when the cause of which was not my fault. Finally, it gets settled by means of me contacting her manager to get the bogus charges reversed. After less than a year they raised my rent, although it was a nominal amount it’s the principle. I call Gina she actually answers; I ask why the rate hike? Can you guess her response, “oh I don’t know “they” do that after about 6 months and again at a year and your about due for one, you’ll have to call corporate I don’t have any control over that, you realize that you don’t’ have renter’s insurance don’t you?" she stated curtly. Three days later on a rainy day I decided enough and moved and it was worth every blippin’ raindrop! I also moved my mother out as well, as her rent has seen hike ups too! We found a storage unit nearby, clean, unlike the one I took possession of at public storage. The staff is courteous and what’s that word oh yeah PROFESSIONAL the rent is cheaper AND I have a larger unit. Most happy! Renters beware you have been warned of public storage and the shenanigans of a so called property manager named Gina! P.S. when I stopped by the office to alert Gina that I was moved out, she was with another customer and in her unprofessional manner said, “Oh ok, do ya have your lock?” She made no note or printed an invoice or anything. Ten to one, if I don’t’ call and remind her... I get a bill for next month, what do you think? Yeah better call corporate just in case!!

Gina was awesome and I love her dearly and I always will...

Gina, was fantastic; move-in was easy & seamless!

Great job

Gina is amazing! She actually saved me money and got me into a bigger unit for cheaper than I originally planned to pay for.

I showed up with my uhaul with no clue what I was doing. My first time renting a storage unit. Upset and leaving my husband and hiding from him be and a more pleasant experience than I expected. Gina was amazing. Made my first time and my experience one that actually made me smile. Great customer service. Happy energetic. Made me feel welcomed and comfortable about lea ing my personal belongings here. Thank you Gina!!

Gina was very professional and pleasant t

Gina was the one that helped me she was amazing and helped us save some money then the call center gave me thanks so much gina u would get 10 stars if they had it...

Gina was awesome

Gina helped me and super friendly and everything went great

Brandi and Gina were very polite and helpful. They are grrrreeeaaaatttttt! (in the voice of Tony the Tiger)

Gina was very helpful and thorough in explaining everything. Great customer service provider for Public Storage.

I was really excited when I called to check out the price of your storage units they told me over the phone it would cost me 25.00 It cost a little more due to the cost of the lock, but Gena the manager was working when I run into some trouble. I am 56 yrs old and disabled and on oxygen , I had run out of my oxygen , and had lost my phone in the middle of getting things out of my car, I was getting worn out quickley, thanks to Gena keeping track of who comes and goes she came to check on me . She was very helpful she found my phone for me and brought me some water so I could take my medication and I was able to reach my refill tank for my oxygen,but without her help I'd never of made it. I want to thank Gena and public storage for keeping a good eye on there property.

The service was awesome gina was very funny and courteous

Gina is awesome possum!!

Gina was knowledgeable, he's a great personality and professional. I would rent a shed there anytime. Wonderful customer service!!

Gina was very helpful in getting me into a unit quickly. The unit was clean and she accommodated me on my location preference.

Gena is the best I will miss her but not the price

Thought she was very professional make sure I understood everything gina was very helpful I'll be back

Because Gina is awesome.

Gina was very professional. She had a wonderful personality. She was very knowledgeable and gave me excellent service. I will recommend public storage to everyone that ask me. I will also make sure they ask for Gina her leadership is outstanding.

Very polite

Gina helped me out.

The mgr is a great person to work with she is real helpful

Gina rocks!!!!!

Great customer service experience!!! Gina is wonderful. I called shortly before her business hours and she answered the phone cheerfully and made me feel she appreciated my business. When I arrived she was very professional and made the process of renting the storage space as effortless and quick as possible. I would recommend this company and location.

Gina is a excellent manager and does a great job running her facility. And a good friend.

Gina is courteous, friendly, helpful, and personable. I would add loyal, but I don't think she is a boyscout. She is not stiff or grouchy. She adds humor where it should be and is serious when necessary, but not overly so. She was easy to deal with.

Great and affordable place for storage. Not to mention Gina, the front desk, is very polite and helpful. 👍

Brandy was awesome

Gina is the the best and friendliest person i have ever met there and most helpfull person at theone off noland road

We rented a storage locker and were amazed at how helpful and fast it was. The property manager is super. And I was pleased when we did the paperwork to learn that nuclear weapons and weapons of mass destruction are not allowed in the storage lockers. So nothing to worry about on that front.

Gina is awesome! !!!

I would absolutely come here again, Gina was awesome.

Michele was such a great help! Beautiful personality as well. Loved the service I received

Gina was very helpful, enthusiastic, and friendly. Turned a frustrating day into a happy one.

Just needed some boxes, but Gina hooked me up. Thanks for the help.

Gina the property manager was very helpful and made my move in simple and painless! Storage unit was as advertised, clean and neat grounds and Gina's suggestions on how to store boxes was very helpful. Highly recommend her and the storage location to anyone!

Gina is freaking awesome! Great place!

Every time I've been to the office it's a difference face (which isn't often) I've I read these reviews and think, you've got to be kidding. I moved in in April 2014. I live in Independence, MO and Texas. In exactly 1year almost to the date, May 27 and May 29. My unit has been broken in twice. Once they cut the lock, the second time the cut a whole in the ceiling that took over 2 weeks to repair. I'm paying $115.00a month , for actually sentiment value that would fit in a closet. Everything else is trashed and broken. Then the insurance company states that I HAVE to provide proof for some belonging, that the feel outdated. I have thing that I need to store and feel safe, and secure about. This is NOT the place. I've never been burglarized in my life.

Nathan walked me thru the process and was very patient and kind.

Gina was very professional, courteous, friendly & helpful of my needs. Thanks for making my moving/storage situation go as smooth as possible. You're awesome !

The lady in the office was outstanding. she invited me in made me feel welcome. She knew what she was talking about and informed me of all my options .

The property manager, Gina, was very helpful and explained everything to us fully, since we had not used Public Storage before. She made sure we found a clean, easily accessible unit. Highly recommend.

Gina was amazing!

Nathan was very helpful.

Gina was very kind and helpful when we were switching units and helped us get the right one we needed. She had all our paperwork ready when we came back to sign everything and was very considerate of our time and needs!

I was a little skeptical about renting from the storage place again as when I was there a couple of years ago the manager there was very unprofessional. I'm glad I went ahead the new management there or lady that helped me on Friday was wonderful she knew what she was doing and was very helpful and knowledgeable I advise anyone to go there now and rent a locker

Gina was very friendly and knowledgeable as well as funny . My whole experience was great. Never rented a storage unit before so I did not know what to expect. She answered all of my questions and really helped me understand the process. Highly recommend this location to anyone looking for an affordable unit

Gina was so helpful and nice i would recommend everyone i know to come here Gina is great

Gina is excellent customer service representative. She was fun,great and quick.. as well works great with people.

Donna was very helpful and went the extra mile for me to get my account taken care of, and to give me options for future storage space.

Had to help my mother-in-law with a move, Nathan helped make the move in easy and hassle free.

Received great customer service from Nathan. Very detailed and very friendly.

It was great very nice Gina was very helpful

Thanks to Nathan,I ended my two day search for a storage unit.

Nathan was very helpful

Reserved a unit for my son and we were very happy. Locations looked clean and the price was as promised. Staff was very helpful.

Very clean location. Convenient location.

Donna wad very helpful, thank you so much!

Great Service from the property Manager! Awesome

Very helpful and friendly service:)

Helped out with a fast lease, nice and friendlythanks nathan :)

Had a great experience with Donna, she was very friendly and knowledgable. Helped me make the best decision for my storage. She also gave me a follow up phone call to make sure everything went well. She has excellent customer service skills and she should be made manager. Thanks Donna

He was very helpful and very nice

Manager is very friendly and knowledgeable.

Jason was amazing with everything!!