Public Storage Self-Storage Units at 13610 E 42nd Terr S, Independence, MO

Warning if you're 15 days late they will cut your lock off and charge you for a new lock. Luckily I had nothing of value in my storage so I just switched storages....friendly Warning pay on-time or pick another location outside of Kansas city independence Missouri...Denver Colorado and Port Orchard Washington said this is not their policy. So this is something that only this area does. Probably because it's a disadvantage community and they have no choice or option.

Easy place to deal with the management, specially Tammy

Tammy and Jennifer were very very helpful. I lost my keys and they gave me great advice with step by step instructions. Love them !!

Tammy was such a great listener and an amazing manager

A little high in price But so far so good 👍 😌 👌

I downgraded to a smaller unit. Jennifer S at the 13610 E 42nd Terr S location in Insependence was very friendly and helpful. Ahe showed me a couple different units and helped me choose the best one foe my belongings. Thank you Jennifer S

The prices are too high!!

Great storage units! They have both climate control and outdoor units. Rented a unit and have had it for 5 months now. My rent is supposed to go up $20 extra dollars starting the 1st of this month. I think I will search for a more reasonable affordable place as I don't have many items stored there. I was satisfied with the price before this new increase.

Very nice. I like them. Also, the Customer Service Representative was very knowledgeable about her products and guided me through step by step until it was solved. Ms. Joy was also a very pleasant person to talk with. She's a keeper that the Company should value.

Horrible customer service the guy inside that looks like a crackhead was laughing and instigating the situation instead of understanding why I was so upset. They charged me for a whole month when I was out on August 2nd. Not only that but we have mice poop all over our belongings as well as killed a roach. There are homeless people living inside the gates. I would seriously not use this location and they need to do customer service training and hire people who care about others.

Had some issues with my unit, but Mary was so helpful & kind!

Their website was a huge pain to get the storage set up, and now I've been sitting here stuck inside their fenced area with no way out because their gate entrance/exit gate won't move. It looks like someone left a cover off the electrical board on to the pulley motor which is now making a loud sound. It probably got fried in the brief rain that came through. That's fine I guess, stuff happens, but the guy we spoke to on the phone put us on hold over an hour before we had to crawl under the fence to walk home because it was getting dark, and we had to leave our u-haul that's going to be returned late now.

Interesting place. I have not used a storage facility in this format before. The place is clean and very well controlled for access. This is a temperature controlled environment which was an important requirement for us.

The ladies was very friendly and helpful

They're rentals doesn't make no sense what so ever and not only that they're policy's are beyond stupid etc...

Kornelius was very helpful. Each and every encounter we had. Thank u so much

Your lucky I gave you 2 stars

My unit was broken into here. It was a unit inside the building which made it worse. Management is no help. It has been two weeks and I am still waiting to hear if it was caught on camera. The manager looks and acts like a thug, so I shouldn't be surprised.

Office is locked and no one is in the office at 10:15 when the office hours are open at 9:30. Bad attitude from property manager like I was bothering him when asked to unlock a unit so I can clean it out. Couldn’t get ahold of him because he didn’t have a mobile phone. When I got through to the customer service rep, she was extremely rude and hung up on me. Horribly run business!!

Kornelius was so helpful and made my storage experience great.

Cornelius was awesome and helpful as always.

Raised my units rent $80 in 1 year

This place does business in person by appointment only. My first experience was a total waste of time. I guess I'll be making an appointment and trying it again The crazy thing is I spoke with three people before I showed up there no one said make an appointment

Good stuff

How do I make a payment after hours

I hope no one has to go through what we have. We were lured into a false sense of security by all of the security measures we see at this location. But, it was all for show, I guess. Someone (probably more than one) broke into our unit and stole from us. No one has offered to go through the security cams, they haven't even reached out to us. We notified them and they have done nothing. We left messages, sent messages through the app and... nothing. We have filled a claim with insurance, the police have been notified. But, they've had a serious beach in their so-called security. It is NOT a safe/secure place to store your things. Find somewhere safer where competent people care and actively help resolve problems. Our belongings weren't safe, your belongings won't be safe. I do NOT recommend this business. You'll pay to have your stuff stolen.

Kornelius and Amanda we so polite and helpful! Would definitely recommend them

There are many great people throughout history... Lincoln, Oppenheimer, Gates... But Amanda and Jennifer at the 42nd & Noland location have done more to help me than any of those clowns! I have been to the mountain top of customer service and, should I die tomorrow, I die a satisfied man.

If I could have given more than 5 stars, I would have. Kornelius has done a great job communicating with me, working with me, and taking me through every step of the process, For that I am grateful!

This place is an absolute JOKE!!! Do NOT I repeat do NOT store your stuff here! My mother in law paid for movers to pick up her stuff from this storage and the elevator is broke there is no one here to help and when we called Customer Service for Public Storage they were absolutely no help either! Now the movers have to reschedule!

Kornelius was amazing explaining everything in full details. Thanks

Worst place . No one is ever there to help you or get a cart to move your things in and out.

First day of rental they have no carts so we had to hand carry everything up an elevator and down 2 long corridors. First payment is taken off my card 1 week after renting unit. No explanation of the charge. So I tried through the app leaving 3 messages over the course of the month, nobody bothered to get back with me. I called the manager, she had no idea what the charge was, by this time they have added a $20 late fee to my account. I had to sit on hold for over 30 min to be told that this was a prorated charge. Come to find out they were able to tell this at the unit site I didn't have to wait on hold for over 30 min. Now they won't take the late fee off, I would not have been late if the manager had bothered to tell me why money was taken from my card. I do not agree with this at all! Terrible! I am a very unhappy customer! If you rent here don't do auto pay. I learned the hard way!

No one on sight well after open business hours listed and no one answers the phone and no carts available. Helluva way to run a business. Has to be the most incompetent business I've ever dealt with.

I've been a tenant with Public Storage for over 7 years and actually not even at this location... but I came to this location with questions and concerns and this manager"Kornelius" is very professional very helpful very knowledgeable....good vibes!💯 He helped me work out a situation that helped me to save money and that was great! Kudos to you Kornelius job well done 👍😘

One of the better places to store your things.

Kornelius was very helpful & knows his information

Cornelius is very helpful!

Very easy and very reasonable on price I would recommend it to anyone who needs storage!

Kornelius and Amanda are really great people. My van broke down on me on a visit and they were really cooperative in my time of need. I know they could have told me to vacate but they understood my problem. They are really a great asset to the facility. I just wanted to say Thank You for being great people.

Little dirty and staff are almost gone every day but big storage areas

This was my first time renting a storage unit. Everything went pretty smooth and didn't have any problems. Just followed their instructions. I did have a little trouble inserting the cylinder lock. But I just looked at another door and figured it out.

Kornelius is the best and makes my reservation easy to navigate. He is an asset to your company.

Can ya'll please put a restroom in that we can use while you are there. Even a Johnny on the spot would be nice even.

Kornelius is great! Thanks your great customer service!

Kornelius was such a huge help making my storage experience wonderful

I would give this place negative stars if that were an option. After renting a storage unit here for a year, they threw away my belongings and gave away my storage unit to someone else without contacting me, even though my bill was always paid. So rent from here if you want your things stolen or thrown out and like having management that is unapologetic and refuses to help fix it.

Kornelius was an extraordinarily competent representative of Public Storage. The kind of employee that every corporation would want. Thanks Kornelius!!!!

Katherine was awesome! Very professional and very friendly!

I enjoyed working with Katherine at this site. She made everything so understandable and easy.

Rented a unit from then a week or so ago and came to find there was someone else's items already in it. Wasn't aware until we went to load the unit that evening which ended in us taking everything back to where it started. Ended up skipping lunch break the next day to get everything sorted but it wasn't all tied up when I left. Had to come back to fill out paperwork not once but twice after filling out original paperwork for the first unit that was preoccupied. After missing work initially to rent and then again to correct their mistake we were only comped $5. Tried to go into the office on several occasions during business hours but keep finding the office to be closed during office operating hours as well which is very frustrating.Tried getting assistance from the main hotline and was routed through to another locations voicemail. Would not recommend this place to anyone looking for a storage unit. There's another storage facilty just a few minutes up the road on 40 hwy near HyVee. I would suggest visiting them to avoid all the headache and fuss with Public Storage.

Katherine was was extremely helpful, very friendly, and walked me right through the process of getting my unit rented.

Great place to store your stuff.

Unit seems to hold lot of moisture in itself. Rented online, when I arrived to the unit it was damp on the unit floor had to lat palleta down to protect my belongings. When I brought my concern up to the manager she was very aggressive and arguementative. Not even 2 weeks later the guttering above my storage unit broke soaking everything in my storage unit I was wanting to upgrade anyways so just ask the manager if I could move to a bigger one she gave me two days to move all my belongings and when I was not able to do so did you work to charge me rent for both storage sheds for the month even though it was their negligence of their properties that caused me to have to move in the first place. The property manager is very rude, she doesn't respect people's privacy, and she likes to blame her customers for anything that goes wrong on the property instead of taking responsibility and admitting it to her negligence of caring for the property and raising us but causes the property to look and function the way it does.

Cornelius couldn’t have been any nicer and more helpful, he showed great patience in explaining the fees… He made the signing up and renting of the unit a breeze. Could’ve been any more happy, great price too.

Kornelius is amazing!!! He is a consistent professional and courteous. Made the whole trip from Leawood KS to pay my daughters storage unit worthwhile. Get that bonus you deserve young man.

Katherine was a huge help in getting a unit for me

Utilize a indoor temp controlled unit and all of our furniture molded. When we said something to the guy there who said he was a manager we were told that's why you pay for insurance it's not our problem. He also was laughing at another unit holder outside who was having to beat rats away as he tried to empty his unit.

Great service wish there was more than 5 stars

I received an email reminder stating my move in total would be $25 and my monthly rent rate would be $40, but when I arrived, I was required to pay $29.60 and the tablet screen said $50/month (there's no stylus for the tablet and I saw no disinfecting wipes either! Coronavirus is still VERY MUCH "alive and well", people!!). I was repeatedly asked about a lock after having said I wouldn't be moving physical items in until tomorrow and bringing my own lock with me (It was attempted that I be charged for such)! There's also no military discount for dependants- I saw it ask on the screen, but I don't know why (maybe you have to be the active duty member, but when that person's deployed, what is their "dependant" supposed to do?). Multiple renters came in for various reasons and were allowed to interrupt the documentation process and I was highly annoyed by the time I left. Hopefully I only need this short term! I arrived to move my things in today and my storage unit was still locked. I'd told Erica I would be moving in today and she said she'd have it unlocked. That ABSOLUTELY DID NOT happen!! 😡 I called Customer Service and of course, they were closed..! I received an e mail on Sept. 6 stating I'd paid $40 (my monthly rental amount), but that there was a remaining balance of $31. I called and asked what for. Erica didn't say what the $11 was for, but that there was a $20 late fee. She said the balance would be erased because it shouldn't be there. THEN yesterday (Sept. 10), I get an email stating my access to the storage facility has been restricted due to non payment!! IT TAKES SECONDS to credit someone's account and she couldn't manage to do it IN FOUR DAYS!?! I need to move more things in tomorrow (you know, because it's the weekend and it's the only time I have to do anything.. Like most other people). The positive reviews on this place HAVE TO BE FAKE because it's been nothing but counter productive since I moved in. RENTER BEWARE!!!

Kurnelius was very helpful and very good customer service skills

Don't put your stuff in this place! They force you to buy insurance for $11 a month. They raise their prices constantly without regard for the loyal customer, in 4 years I went from $100 to $240 and their late fee is absolutely ridiculous now at $47. They also force you to buy their lock at $22 which they proceed to drill and remove every time you are late on your payment.they then force you to buy another lock from them for another $22. Went to the office to buy their overpriced lock so I could get in my unit during business hours and no one had even opened up the office for the day yet! Their advertised price is NEVER what you actually pay, please rent from anyone else and ask questions before selecting a place!

I have two units at the space one was broken into back in 2016 I still have partial repairs never finished and the other was right after they opened the new brand new facility one month into it and they never did a proper investigation to show that they were given access through the ceiling and the wire gate there are cameras and light sensors on every floor and you need a code to a unit you actually own to get on each floor so it makes no sense that no one was ever charged and good luck with their insurance yeah right!!!!

Kornelius was very helpful and super nice!

Great service

Very clean and well kept. I will say though that that people are not friendly though than they are rude to you it hurts over there burdened by you they only feel welcome there when you need their assistance or have a question to get answered they charged me and put a lock on my unit and charge me 49 plus another $79 to get taken off and I had Auto base set up and they were taking it out of my account with no problems and it was their mistake they didn't take December's out because there's nothing wrong with the amount or the account or anything in my bank and it was their system that big likes you to take out my December payment to there for some January they had done already put a lock on my thing and I think that that is a little rude because it was not even barely over 30 days and they didn't take it out of my account and I didn't realize that they hadn't because I mean it's just generally that something is automatically been done so I would say that yeah they do come Jack you around Monday again price is in the way they handle their business and do things too rude to explain I prefer to do the other public storage in alpha Longview it's it's much better

Prompt courteous service gave me all I needed info wise to help me get my job done.

Nice facility... Secure, spacious units!

Bad experience here. I lost alot from tis place. MAY GOD bless y'all. I am a man trying To make a living for my kids.most of the item y'all took are for them. I was gonna surprise them next month. So angry but, I always remember that GOD IS WATCHING HAPPY HOLIDAYS

Prices are way to damn high which causes many people to lose their belongings to the storage place when they can't pay. Also, have needed to go into the office a couple of times during normal business hours only to find there was NOBODY there to work the office & if you call they NEVER answer their phone at this facility & they NEVER return your calls either. Looking for somewhere else to move my belongings to that has better customer service & definitely much cheaper rent & hell maybe even a bigger unit!!

This place is a rip off. They have raised the price every month for the last 3 years without warning.

Terrible!!! The advertised prices are never what you end up paying, you are not allowed to access your stuff after 9pm so if you work evenings it's not feasible. For this specific location the manager was rude from the day 1! Should you have an issue you will be talked to like you're an inconvenience if you even get to talk to anyone. They do not return calls until you have to call corporate just to get vacate your belongings. I was locked out until after the 1st then charged for a whole other month.

I rented an outside unit first and had no problems, i needed to move to a smaller unit and decided to choose one in the climate controlled building. i felt my things would be more secure. Not the case, someone cut through the wires above my unit and dropped in and ransacked my unit taking tools , totes and who knows what else. I called the office only to be told there was nothing they could do about it. She told me to go back to the unit and take pictures to see where they came in. I did so and now she called me back and stated I could move to another unit. I am undecided as of now.

when I lost the keys to my unit ,They made sure my unit was secured ,after the lock smith took my old lock off. Everyone on staff are pleasent ,if I have concerns or issues .They are there to help

1st time , good experience.

There high you bet you got to do what you got to do

Place sucks

Very rude and unhelpful person in the office. It's secure, but to the point of inconvenience for the consumer. Making the elevator work was maddening!

The woman that ran the store was impolite

Erica was wonderful, very helpful and courteous

they are super nice, haven’t had a problem with them!

Property is always clean and the staff is super friendly.

Shae was absolutely wonderful in helping me get the unit I needed. She was knowledgeable and exceptionally warm. I have not had anyone care so much the way she did in helping me get my stuff in. Great service from Shae!

The floor in my storage unit is cracked all up at the front by the door I have heavy stuff to move and it makes it hard to do for the money I am spending it should be in better shape.whouldnt have rented it if I would have known about the 2 inch drop off at the door of unit. Staff was wonderfull

I've rented from several other storage companies, but this location is the one that has continued to keep our business. The property is well-maintained and the young lady, Erica in the office has been nothing more than amazing.

Erica was super sweet and very knowledgeable. if I could rate 10 stars, I would!!

Clean I would refer them to anyone

Erica is the best manager ever.

Love this location. Has inside and out storage and the staff is friendly and helpful.

Nice

Safe Clean

Just transferred into that beautiful new climate controlled building and Erica made it seem effortless. She was a big help and i would shout it from the rooftop that THIS IS THE PLACE TO STORE.

Erica was wonderful and such a good help. My experience has been amazing

Haven’t been here long but seems alright so far. Got robbed at my last one hopefully they are more on top of it here

They need an after hours emergency contact. The call center is absolutely no help. Fine other than that.

The customer service I received from Erica was absolutely phenomenal. The facility was nice and clean. Erica was very helpful and kind. She graciously answered my questions and knowing my belonging are in wonderful care put me at ease. If you need storage space this is the place to go!

Erica was just wonderful!!! She help us get to the unit. Thanks girly.

The service here is phenomenal Erica Made move out experience quick and easy!

Nice and Clean..Great Deal on thee indoor 10x15.

Kay was amazing, she let me know all about the terms of storage. She show me the unit so I can see how big it was, she was so helpful that I upgraded to a bigger size. Thanks so much for your help, it is much appreciated.

Kay made my experience effortless and it was like i was touring an actual home how she walked me through everything. Thanks!

We had a great experience when signing up for a storage unit here. Kay was very helpful and answered all of our questions honestly and even helped us get a deal on our first month. Thank you!

Kay was very helpful and I really appreciate her help. Erica was very helpful too, I appreciate her help.

Kay was very helpful and nice.

Kay and Latoya were so nice and helpful!

large units

I love the customer service I received from Kay. She listened to me , was very helpful, and just a good person. I could tell she cared about questions. I feel better renting storage when the customer service is outstanding.

Kay and Mattie were very helpful. Love the new indoor units.

Kay was very helpful and the whole experience went smoothly. Clean place and very reasonable rates!!!

Very impressed with public storage. The new office is beautiful, the girls working are always professional and the lot is always clean. 👍👍

My move in was great! Kay was very helpful and made my move in so easy!

Mattie and Kay were on top of everything, exceptional workers great customer service and great people in general. A fantastic experience all and all, those two ladies are awesome.

The managers in the office Erica and Kay are great! Helped me out so much!! Will always recommend this public storage.

Had a great experience storing here. Erica was friendly and knowledgeable. The facility was clean and convenient. If I ever need storage again I know where ill be heading. There's always a convenient special and a friendly face when Erica is there.

Love the new building! Super great people in the office too!

My experience with Public Storage has been nothing but positive. Erica has been very helpful.

Rented a unit here and Erica was VERY helpful. Will reccomend to others!

I’ve rented a few units over the years and I have never been treated so well by your employee Erica. She was very friendly and efficient. I was in and out in 20min. The inside of my unit was very clean as well. I got the $1 special too! Was super happy about that!! Thank you Public Storage and Thank you Erica for your excellent customer service!! I give you 5 STARS

I rented a unit from here, when I went back to get some tools thieves broke through the walls and stole $18,000 dollars worth of tools. Don’t use this place. They only have 1/2 inch Sheetrock separating the units. And they won’t even refund my monthly payments back.

Management is the best

LaToya was very helpful and was very nice.

The manager here at this location has great customer service skills I had a problem with my storage locker and he helped me to resolve the issue quickly.

Super friendly people and easy to work with.

Pam, the manager at Public Storage on North Oak Trafficway, has been very helpful and seems very nice. Thanks to her for all the help since I've been a customer.

Gates were not working . high prices had to buy their personal lock for 20

Costs too much fir what they offer

We have used this storage for a couple of months. Friendly office people and convenient to get to.

Latoya

Latoya has excellent customer service and was very knowledgeable about public storage products.

Super friendly staff and clean. Would recommend for sure.

Havent hsd lights since 2nd week i moved in a year ago

Great storage.

Be careful of under cover fees, there is a lot of cloak and danger in the storage business and what you think you are paying for will have add-ons that will make your head spin.

You would think they would put the money from storage units (price increase)into the gate entrance. Maybe a drive up key pad

Nikki was easy to work with, very personal and explained everything in detail. Awesome employee!

Nikki is amazing

Nikki was friendly

We went in to pay for this months rent the late fee for the month and the next months rent just to find out they had cut the lock on our storage unit.

Nikki was so kind and understanding. I felt very comfortable with her. It's really important to be ok with the company and people I am leaving my things with.

Great customer service! Fast and friendly! Nikki did a great job at getting me into a storage unit in a very timely manner.

Storage place is a storage place. Really nothing to review. However, when the service is terrible you have to review. I have been to this place twice and the agent in the office was rude and not helpful at all. I finally decided to empty my unit and take my things elsewhere. I understand it is hard to find good help but they lost one customer and I wonder how many more... Office reeks of smoke but there is a no smoking sign??

Doors are bent. Hard to close

Jennifer was very professional and very helpful and we appreciate it 😝

Excellent customer service!! Was willing to work with me being I was late making my payment.

Nikki was professional and helped me with everything I needed to know.

Very helpful ,very nice great young lady

Son needed a storage locker - they were fast and friendly.

My experience at this location was very pleasant the new manager Nikki has great customer service! Very helpful and smile alot lol😃

Came into this location to inquire about prices and the manager Nikki was really helpful and informative! She made me feel comfortable that if I chose to store here my items would be secured! She also has great customer service!

Manager Nikki was extremely polite, helpful and made sure that I got everything I needed! Highly suggest this location and manager!

Nikki was awesome, and helped me with everything I needed help with.

Very clean place and friendly staff.

Joe the Mgr was very helpful, professional and kind. He was friendly, understanding and willing to go the extra mile. I have been a customer of PS several times over the years, for many months each time and this is the best manager so far, by far. So, if you need a storage unit, the one on 42nd Terr off of Noland Rd has the best mgr.

Joe is a great sales person, he is friendly, curious & knows his job. I will recommend others to rent here.

joe was awesome to deal with

Joe is very kind and he really helped us out

Convenient location and very courteous staff. Would definitely recommend this facility. Thanks Joe.

Joe was incredibly helpful!! Highly recommend!

Joe was very helpful.

Joe is awesome public storage is great

Very helpful staff.

T was very helpful & knew her job well! Enjoyed doing business at Public Storage because of her!

Joe is doing a great job and he was very respectful and very helpful

Joe is amazing and very knowledgable he answered all my questions and was extremely polite and helpful. Keep up the great work!

Joe was pretty dope.

I would like to mention how wonderful and friendly the gentleman that works there I believe his name is Joe. He is always friendly and helpful always is willing to help if needed. I'm thankful for him and his service. I will tell my family and friends about this public storage. Thanks Joe for all your hard work.

Joe is friendly and good at his job keep up the good work

Staff member Joe was very professional and a great help . Thanks a bunch

Convenient location and had what I needed. Friendly guy in the office.

Super great see experience! Joe was great!

Joe was very friendly and very helpful great sercice

Guys this place saved my bacon. We get what we pay for.

I was not here

Joe is always polite,helpful with answering any questions I might have had my belongings stored here for 2 years can't imagine having it stored anywhere else simply awesome service

Great place to storage your stuff! Mr. Joe simply cant be beat . Always polite respectful and knowledgeable. Couldnt be better.

It's a good facility secure clean up today and the manager Joe is one of the best guys I think you could probably ever meet it goes out of his way to help you see if you're late he does what he can to make sure you get your unit back on track

My experience at public storage was awesome!! I knew my memories and belongings were safe and secure. When I would go in to pay my monthly bill, Gina who works at this location was so helpful and always very friendly. I reccomend this location to anyone who needs a safe place to store their belongings. Thank you Gina and Public Storage for your service!!

Joe is friendly, professional and knows his job. Thank you for the help!

This is a great location. Excellent .customer service from joe. Hes a great guy .who is very good at his job .

Joe is absolutely awesome he has helped me twice with very short notice differences I have had with this being my very first experience with any kind of storage. Joe is friendly and made me feel welocme. I would suggest this storage unit over any super convenient.q

Property Manager Joe went above and beyond customer service for me... Thank you so much Joe!!!!

Property manager was very helpful. Made sure i understood everything before i left

Rented for one year but what a horrible experience they keep raising their prices you have to buy there over price lock and asking questions is a waste of time they passed the buck don't call you back. The whole experience was pretty pathetic

Very helpful and friendly. Easy access and nice facilities

What they don't tell you when you call for rates. 1) You are REQUIRED to carry their property insurance ($60 for unit, another $11 for insurance) 2) You are REQUIRED to buy their $20 lock. If you are late on your payment, they don't add a lock--they drill out the lock they REQUIRED you to buy, and you have to buy another when you pay your rent and late fee (extra $40 on top of $71 unit payment). I talked to them on the phone and they didn't share any of this info, just "reserved" a unit. By then, I was out if time for finding an alternate place.

Awesome people!

Very respectful lady whom helped me

Jor was a terrific help A+ service

Lady at front desk was amazingly kind and helpful she had a great outgoing personality made me feel good about renting there . Her name was Gina i even remembered .

Place was Clean and unit was very clean and dry. Manager was very friendly, watch out for hidden fees! Would not recommend!

Joe is very helpful when needed and definitely polite. Have no complaints other than the hours of gate times. It should available later than 5 or 6pm.

Has a rodent problem. I was unloading my property into my unit I had rented. I heard a noise and there was two mice. Well its outside so no big deal but when leaving we seen a family of them. I could've swore they was going to car jack us.

Great staff

On 8-19-2017 I went to my unit to prepare for my next month move out. I was confronted with a unit that had been ransacked and items left in my unit from others. Apparently people have been coming through the walls into the units as was told to me by Joe the caretaker that day. The had been fixing walls that were damaged. There was a note in my unit informing me I would be seen in court if I was the one who broke into their unit. So evidently we were both victims. I have filed a police report with the city of Independence MO. I will be writing corporate also. Tenants should have been informed of these happenings. Of course I will tell everyone I know to never use these services.

Gate hours suck - Mon - Fri 930am to 6pm. Sat & Sun only until 500. Not convenient.

Joe was very helpful! Highly recommend!

Muy bueno todo

Joe help me out, highly recommend going to this location!

HUGE MICE PROBLEM, always mess up how much u have to pay so either you'll pay more or less, after purchasing an anti mold container clothes still got moldy, purchased a plastic mat that mice came in and pooped all over, and everything else i own, can't even use if the dumpster there to get rid of stuff u don't want and u have to find somewhere to throw out what stuff u don't want and must have unit completely cleaned out

Joe has been awesome he is always a big help. He goes out of his way to answer any questions I have. Im looking at possibly upgrating he was very great with suggestions on my upgrade. Very friendly Awesome personality. Thanks Joe. Todd Tuttle

Clean place

Very great place to store. I store things for my business and one day my unit door came off the tracks and got stuck to were I couldn't get into my things to do inventory. But Joe was right there to help he got it fixed in 5 mins. Everyday I come over to my storage he drives by in his golf cart asking how my day is going and making sure everything is going good with my storage. He is very helpful. Clean facility. This will always be the place I do storage at. Thank you public storage and thank you joey for being helpful and friendly

Joe is very beautiful with his job and very helpful with every thing

Joe was a wonderful server and help me with every thing i needed

Joe is a great guy. Will tell others about this place. Thanks joe

Joe was amazingly helpful and helped me in a very hard spot! Highly recommend going to this location!

Joe was extremely helpful from beginning to end! Thank you for keeping my belongings safe! 😊😊

Very clean and and awesome staff! Great price and very clean trucks. They also have newer trucks that drive great. I would highly recommend this company.

Standard storage facility. Management is excellent and premises is clean.

Worked with Joe on obtaining a storage unit. He was AWESOME! Very knowledgeable & helpful.

Joe was very helpful, and kind! Extremely professional!!!

so helpful!!!!! geat service. i can rely on their security to insure my things are safely kept.

Need some help today Joe ended up helping me with my problem was really polite and real respectful.

Great customer service! Was a total breeze. Joe was amazing to work with.

Joes has been so helpful and patient with me. Hes amazing. Give him a raise!!!

How was super helpful and answered all my questions and made sure my unit was the right one for me!

Joe is great

Joe did a great job making sure I got in the right unit for my family and myself. Up front and honest about pricing and answered all the questions I had. The area is clean and we'll kept. I would like to have better access hours but, safety is important to these guys so I get it. Keep it up Joe and friends!

Joe was very helpful in getting me into my unit with no headaches. I got a unit in the size I wanted with less than 24hours notice. I haven't had any complaints with them at all so far. The unit was clean, the light inside each unit has already come in handy a couple times later in the evening. The lot is clean and nail free, the last place I rented from in grain valley was responsible for at least 3 flat tires that I know of and seemed to always have trash everywhere on the ground and the drainage wasn't very good,when it rained hard small lakes formed in multiple places and sometimes took days to dry up. Such is not the case here. In all 100% satisfied with everything through public storage, zero complaints

Joe is very friendly. My experience has been one of the better that I ha e had . Would recommend this facility to any one for their storage needs.

Joey rocks ---------

Excellent customer service , extremely professional, Joe has met our needs on every point. Thanks

Joe was awsome got me in and out and had a great attitude would definitely recommend to friends and family

I came in to do a price comparison and even looked at a couple units I'm not moving for another few weeks but thanks to the kindness and care of Vicky me and my husband will defiantly be using this place to store our things

Super friendly employees. Very helpful.

I have been a renter of a unit at Public storage for what will be a year this coming April, and I have been more than pleased and satisfied, to say the least , with this particular public storage location.. clean, well maintained property and units, and a very Professional, friendly group of people that run it.. but there's one staff member, in particular, that goes above and beyond all expectations of the average employee of a storage unit facility.. And that's Vicky. She is a wonderful person and exactly what this property needs to keep everything going in the right direction. She's been super friendly, helpful and attentive to any concerns or problems that I've had over the last 11 months and has handled them and it's really reassuring to know that there is somebody like her on property to take care of the needs of everyone who rents a unit at this particular public storage because she really does go out of her way to make sure that everything runs as smooth as possible and then everyone is satisfied and happy with the work and level of commitment that she puts in every day. Way to go Public Storage on finding a terrific person that actually knows the meaning of providing exceptional customer servic

Office personnel were helpful and friendly

Great location!!

super clean and friendly

Absolutely perfect. Enough said.

Vicky is a great manager and customer service rep! Keep rockin and rollin Vicky!!

clean location and staff was great

Joe was incredibly helpful and professional, and vacating my storage unit was quick and easy.

Buyer beware! I am having a frustrating situation with Public storage. They raised my rental rate after five months 25%. No warning at all. By time I was finally leave a message with a customer service manager, I received a voice message that they were sorry I was upset but, they could do nothing about this. It was in fine print in my contract. When I signed the contract I asked the property manager if there was anything I should really pay attention to in this agreement in terms of increases etc. She told me it was very simple agreement with no surprises.

Fabulous manager and location.

The older women working to day was helpful and had a good answer for any question I had thanks can not wait to move in

Vicky was super great!

Susan did a great job and made me and my son feel welcome walking in.

Perfect! Great prices and Vicky was super nice.

Vicky was awesome and helped us out!

Vicky helped my son find just what he needed.

So far so good Donna was extremely helpful very professional and informative

Excellent! Very happy.. I think Donna is a mountain lady and would be great in Colorado!! Great service and very nice person

My unit was robbed! It was an inside job. The door and lock was intact. The manager of the storage place was not concerned, probably because she got a kick back on the pawned stuff. They carefully went through my stuff and took only what they wanted. Again, it had to be an inside job. Google "Public Storage" and burglary and you will know what I am talking about. DON'T RENT A UNIT HERE UNLESS YOU WANT TO DONATE YOUR PRECIOUS GOODS TO BUMS! Also, the insurance they make you take out don't pay off when robbed. All in all, a waste of money. 7/2/2015: I found out how they robbed my unit. They simply took the door off its hinges. No security, no cameras, the perfect inside job. You are a fool if you rent here.

Donna was very polite she helped me with everything i needed..

i was helped by Vicky, she helped me find the perfect unit for my things. she was super friendly and i would definitely recommend this location to anyone i know.

The unit that I reserved online was not available when I arrived. Also, they never seem to answer the phone or return voicemails. They are about to open my unit and replace the door with my belongings on the inside. I do not feel comfortable having them inside my unit without me present.

I came in to check prices on units and the manager was very kind & helpful. answered all of my questions even though she was very busy

Checked several storages in the area, this one had best prices and a great office manager. I think her name was Cindy (?), she was super friendly! Will use this location when we move next month!

Came in to Cecily's store today to check prices. She was such a big help.

Great service and get helpful

I came to check prices and was very happy with your manager Cecily! Great job

I went to this store to ask a few questions and your Manager Cecily was extremely helpful. Will definitely be coming back. Great customer service

Very good customer service with Cecily