Some of Our Top-Tier
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
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Public Storage Self-Storage Units at 13610 E 42nd Terr S, Independence, MO
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
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5'x5'Online only price$ 12/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- locker
$ 12 /mo $ 15Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 13/mo
Small 5'x5'- ground floor
- inside unit, swing door
$ 13 /mo $ 16Best Price Label+ one-time $29 admin fee
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Convenient Locations -
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Advanced Security Features
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5'x5'Online only price$ 14/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 14 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 14 /mo $ 18Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 14/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 14 /mo $ 17Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 15/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
- near door or elevator
$ 15 /mo $ 19Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 15/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 15 /mo $ 19Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 15/mo
Small 5'x5'- ground floor
- climate controlled
- inside unit, swing door
$ 15 /mo $ 19Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 28/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 28 /mo $ 35Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 29/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 29 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 29/moSmall 5'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 29 /mo $ 36Best Price Label+ one-time $29 admin fee1 unit left! -
6'x10'Online only price$ 30/mo
Small 6'x10'- elevator access
- climate controlled
- inside unit, swing door
$ 30 /mo $ 38Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 33/mo
Small 10'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 33 /mo $ 41Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 34/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 34 /mo $ 42Best Price Label+ one-time $29 admin feeHurry! -
6'x10'Online only price$ 34/mo
Small 6'x10'- ground floor
- climate controlled
- inside unit, swing door
$ 34 /mo $ 43Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 77/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 77 /mo $ 96Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 78/moMedium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 78 /mo $ 97Best Price Label+ one-time $29 admin feeHurry! -
10'x10'Online only price$ 82/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 82 /mo $ 102Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 110/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 110 /mo $ 137Best Price Label+ one-time $29 admin fee2 units left! -
10'x15'Online only price$ 111/moLarge 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 111 /mo $ 139Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 114/moLarge 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 114 /mo $ 143Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 138/moLarge 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 138 /mo $ 172Best Price Label+ one-time $29 admin feeHurry!
Some of Our Top-Tier
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passcode entry & well-lit hallways.
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expect at many Public Storage locations.
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Reviews ( 494)
Nathan was very helpful
We rented a unit at the Independence facility. We were assisted by Nathan and he was very friendly, efficient and accommodating! He made the experience super easy and stress free!
Nathan helped me find a space
Nathan helped me find a space
Nathan helped me with my space. He was great.
Sadi, was awesome!!!!
Awesome good customer service
Sadie was excellent! Fast and knowledgable
Sadi was the best!! In and out of storage u it's all over the city and this was the best experience! Highly reccomend!
We just lost our home to a fire. And they helped us alot with their amazing prices and empathetic employees. I highly recommend them!
In the summer of 2024 my unit was broken into along with others. No one seemed to feel like it was of importance to notify me that my unit was compromised. When I went to report it at the front desk like I thought I was telling them something new they told me oh yeah we was waiting for you to come in and talk to us. They asked me if I was missing anything? I said a lot of things were moved around but I'm not sure what I'm missing at the moment. I asked them "you didn't think it was of importance to notify me that I needed to come check my unit, that I thought was completely secure?" The manager said we were just waiting for you to come in. This is not the way a reputable business should be run. Show in August I moved my stuff out asked if I needed to do anything and was told no everything was taken care of no problem. 6 months later they turned me in for collections for $75. Four phone calls later finally had to pay the $75 just to get it to go away. Never again do business with them!
Property Manager is absolutely wonderful.
She went far beyond
Awesome company to work with! We highly recommend them!!
The one on 42nd in Independence Mo was robbed twice. No one ever told anyone. We found out on the news. Secondly you can never talk to a human being. Manager is never present, safety gate is gone. Also the 800 number doesn't work and the email system doesn't work. Chat feature is a joke. You would be better off storing your stuff under a tarp in your backyard
Sadie was great! She stayed after to help me complete a rental when I couldn't complete it on the website. When I needed to up my storage space, she made the transfer of units seamless and quick. i am thankful for her help and appreciated the attentiveness shown to accommodate a customer and their needs. The whole facility looked clean and well kept too. Would recommend this place for anybodys storage needs.
Broken in 4x stay away
Jamie and codi are wonderful! They were helpful and professional and got us signed up for a storage unit fast.
If you have things stored here ,leave now and if your thinking about storing things here go somewhere else,every storage on the inside has been stolen from,they drop down thru the fenced ceiling and go thru your unit ,go check ,you have been robbed.
Thanks so much for our storage needs. Sadi was fantastic to work with
The gate isn't opening during business hours, there is no one in the storefront, and I cannot reach a live person on the phone to get the situation fixed. This place is an embarrassment.
Jennifer was awesome with service
Sadi was super friendly and was nice enough to tour the facility and gave several options... Clean facility, seems safe, but her personality was the best!
Sadie did an amazing job at helping me get into the unit that would suit me best. Also very friendly staff. Highly recommend :-)
Sadi was very helpful
Sadie was an amazing employee and helped us a great deal
Amazing customer service and support. I absolutely loved how Sady was helpful and respectful.
Jennifer is amazing, very helpful and great energy!!
Jennifer made my day
Jennifer
Jennifer was very helpful in getting the lot fee reduced..
The property manager is amazing super nice super helpful can’t complain one bit
They are super friendly and very helpful. Christi was a real sweetheart
Do not come to this place. Karen or at least that's what I'm going to call her because female dog doesn't sound the same called the police and tried to have my daughter arrested for using the restroom without asking. Get a life lady
Jen went above and beyond to help me get in the right size unit and was informative about everything important!
Worst customer service. I used the restroom there the lady came out rude and disrespectful and even called the cops on me for using her restroom. She said it was for inside customers only. I was helping a friend move there belongings from the storage had to use the super bad
getting setup and move-in went smooth. Rent price gradually increases overtime, which sucks are you are pretty much stuck with a full unit and just have to accept the increases. The security gate has been broken/open for the last month. They do not pro-rate if you move out before the end of the month, so I paid a full month on the 1st, and when I had it empty on the 2nd and planned to vacate the unit, I was told I would not be refunded any rent. So I am keeping my lock on it until the end of the month.
Thank you Jennifer for going above and beyond for helping me today.
Have not had any issues yet except the main gate has mechanical issues from time to time. One time it would not close. Not sure if someone cut the cable or the mechanism that powers the gate was brojen.
Aaron done a real good job.
Expensive rates keep going up
5 star service kind and caring!!! Jennifer is the best!
Calling online, they were very rude and wouldn’t make adjustments to a bigger unit. However in store, the lady was VERY helpful, she figured it out pretty quickly and we’ve got our stuff all moved in and the bigger unit we needed. Definitely go to this location and get help in person!
Jennifer is AMAZING!!!!
Jennifer helped me out with all the info and customer service was wonderful on 42 terr independence mo
I had great customer service from Xavier today getting my unit. I appreciate the service provided.
THIS PUBLIC STORAGE IS THE BEST STORAGE PLACE AROUND. I GOT THE MOST AMAZING CUSTOMER SERVICE FROM THE SWEETEST AND MOST HELPFUL PERSON. SHE DEFINITELY WENT OVER AND BEYOND AND MADE SURE ALL OUR QUESTIONS WERE ANSWERD AND EVERYTHING WAS PERFECT.. GREAT DEAL EXCELLENT STORAGE FACILITY AND THE GREATEST PERSON TO HELP GET OUR NEEDS MET. THANK YOU FOR EVERYTHING AND KEEP Up THE GREAT WORK!!! ILL DEFINITELY BE SENDING EVERYBODY HERE
Jennifer was awesome very very helpful and we got a great deal as well so very pleased with the public storage and Jennifer's five star service.
Ms. Jennifer was very professional and knowledgeable thank you
The customer service here substandard, I was informed that I needed to vacate my unit due to some renovation and needed to be moved out at the end of the month I called and asked they have other units on the same floor and was told they do so I filled out the appropriate paperwork paid the fees necessary to expedite the move, long story short there’s a lock on the storage unit I called them nobody picks up I secure my belongings in my car drive outside to talk to someone and greeted by someone with an attitude. Definitely going to find another place for my storage 🙁
What a great first impression! Emily showed us the units available and was so helpful. Then we had the opportunity to speak with Jennifer and Tammy. Everyone was so helpful . We are so happy with them explaining everything we had questions to. Thank you ladies!
Aaron was extremely helpful and pleasant to work with! We just moved in, so this was a great start and first impression :)
Jennifer is always helpful’ and Kindfull
Jennifer was very nice and professional and provide wonderful information.
My storage unit was broken into and trashed. The people stole things and up rooted all my items. The only thing that was helpful was the employee she was very sweet, kind, and absolutely helpful. We had this storage unit all the way back in 2020. This is the first time I have ever had a problem such as this.
Jennifer helped me today and was absolutely wonderful!!! She was very helpful and kind :) THANK YOU 😊 I appreciate all the great information!
Jennifer was always very helpful and professional!!
Jennifer has helped me and my husband with finding a better storage for our things. She explained everything with me. She is totally awesome.
The young lady that helped us was very helpful.
Jennifer is the best!!!
Jennifer was great helped me get set up
Weekend manager(total forgot her name)was very helpful and patient with me and took good care of me
Very pleasant!
Great service
I just rented a new storage unit. I received exceptional customer service from Tammy in the rental office. Tammy was friendly, professional and very knowledgeable.
Thank you Tammy for a smooth transaction!
Jennifer has very great customer service. She made sure I had everything I needed to move in and understand all rules. Thank you Jennifer!
Best storage in independence Tammy was super helpful!
Jennifer was awesome
They terminated my contact based on suspicious behavior. Only had a couple days notice to remove my things. I couldn't afford to pay anyone, nor could I find anyone with a truck to help me get my things. My things were stored and lost, immediately. I didn't do anything
suspicious. It was the two dudes with me. I feel they should have banned them from property and left my contract alone.
For the most part it's been wonderful and easy. But then I figured out you guys don't accept payment til Monday morning cuz I tried to make payment Friday night and it showed that payment was made but didn't actually take it out til Monday which messed things up cuz another bill took out their money on Sunday which I didn't want to happen cuz it put me behind on storage payment. And the second issue I had was with my account getting access codes. Lost my phone but was able to log into my accout but couldn't get the codes for the front gate or my entry door. So yeah 2 issues but not necessarily bad things just things to check into and address.
Thanks Jennifer from s Independence location for helping me with saving some money ..
inside units and clean , little high on my storage but overall it's decent 😜
It was a good experience and the person said just what it was and where it was. I'm very happy with my unit and the customer service I received.
The lady today who works on Monday is very polite and helpful and got me taken care of in a timely matter.
Fantastic service. Jennifer was great!
Jennifer was very patient with the busy morning and a lot of confused customers 😃 she did an awesome job
Jennifer was fabulous! Infomative, friendly, great service! She made it an amazing experience!
Someone literally broken through the wall of the locker on the right of our unit by cutting through the sheet rock. The locker that they used was an empty unrented unit, with the seal still on it. The manager didn’t even want to come look, and told us to call corporate because she doesn’t do refunds based off her reaction and the seal still on the door, I would honestly bet money that it was an employee who broke in, and stole our stuff. there’s no other way that a public storage seal would be placed to the door and them not know about the theft. When I went to a different public storage facility down the road a few miles and talk to that manager, they told me it was a common incident that happened at this location. And also because no employees working wanted to come out and see the damage. I went in and grabbed a piece of sheet rock to show them come and was told that all contracts are now void because I went into the unit. I called customer service and ended up text chatting with one of their customer service agents. Super great guy, but have not heard anything back. So I am out of all my personal property plus the money invested.
Jennifer was very helpful and polite sheade my experience one to truly share with others.
Definitely a place that will not hold up to their end of a contract and then hold you to your end of the contract and find you and give you a bad credit being in this place is full of all kinds of scams and gimmicks not a good place at all unless you're wanting to lose all your things or completely go broke trying to save them and in the end get a bad credit score
I received an email reminder stating my move in total would be $25 and my monthly rent rate would be $40, but when I arrived, I was required to pay $29.60 and the tablet screen said $50/month (there's no stylus for the tablet and I saw no disinfecting wipes either! Coronavirus is still VERY MUCH "alive and well", people!!). I was repeatedly asked about a lock after having said I wouldn't be moving physical items in until tomorrow and bringing my own lock with me (It was attempted that I be charged for such)! There's also no military discount for dependants- I saw it ask on the screen, but I don't know why (maybe you have to be the active duty member, but when that person's deployed, what is their "dependant" supposed to do?). Multiple renters came in for various reasons and were allowed to interrupt the documentation process and I was highly annoyed by the time I left. Hopefully I only need this short term!
I arrived to move my things in today and my storage unit was still locked. I'd told Erica I would be moving in today and she said she'd have it unlocked. That ABSOLUTELY DID NOT happen!! 😡 I called Customer Service and of course, they were closed..!
I received an e mail on Sept. 6 stating I'd paid $40 (my monthly rental amount), but that there was a remaining balance of $31. I called and asked what for. Erica didn't say what the $11 was for, but that there was a $20 late fee. She said the balance would be erased because it shouldn't be there. THEN yesterday (Sept. 10), I get an email stating my access to the storage facility has been restricted due to non payment!! IT TAKES SECONDS to credit someone's account and she couldn't manage to do it IN FOUR DAYS!?! I need to move more things in tomorrow (you know, because it's the weekend and it's the only time I have to do anything.. Like most other people). The positive reviews on this place HAVE TO BE FAKE because it's been nothing but counter productive since I moved in. RENTER BEWARE!!!
I got all my questions answered thank you Jennifer and Tammy!
Tammy was outstanding! She answered all my questions! She was respectful and very professional!
Jennifer was a great help today very polite and informative.
JENNIFER IS AMAZING AND SO HELPFUL!!!!!
Thay did get my stuff back to me that is so rude we had to pay are bill just to get are stuff back had in the storage thay are so rude to me will never they will never have my service again
JENNIFER IS SO HELPFUL IN HELPING ME SOLVE MY PROBLEMS, SHE NEEDS A RAISE?! PLEASE? THANK YOU 👍
MUCH ❤️ LOVE. PRINCESS NANCI ANDRIES AKA NANCI GRAHAM
Big shout-out to Tammy! Thank you for helping me with our unit and answering all my questions and going the extra mile for us as I'm sure you do for all your customers. Excellent service,and very helpful!
Tammy is very respectful and professional. She answered all my questions!
The employees are rude and want to nitpick every move you make. The hours are not very good they only stay open until 9:00 and you better be out by then or the gate will not open you have to call the number provided and have them open the gate for you and the cops will come in and see why you are still there. Plus the prices are very high. I do not recommend this storage.
Jennifer S. Has demonstrated the true meaning of "customer service"! I left a message with a payment problem at the location my storage unit is at, she called me back within the hour, we discussed it, she called me back within 10 minutes to let me know it was taken care of. She is by far the nicest and most respectful person in customer service. Thank you!
Tammy was very helpful
Just have to remember to almost double the rate the website advertises because it doesn't let you know until the end a out admin fees, random insurance and whatever else they can tack on. 👍
Big shout out to Jennifer! She was so kind and helpful when I had an issue with my unit. Very generous with her time. Answering any question I had. I appreciate the great service she provided.
Jennifer was super helpful love the customer service
Tammy was outstanding and helpful
I was having an issue on a Sunday. The lady on duty was extremely helpful. #1196
Tammy was great and helpful straightforward and help get my needs met
Updated. Changed from a 2 star to a 4 star. I received a call based on this review from Public Storage. It appears the phone system for all of customer service. I still couldn’t reach someone when I needed to. However, they took time to call back and make sure it got resolved. That’s good customer service. Not many companies doing that these days IMO. Thanks PS for the follow up.
I’ve tried multiple times to call the office. The phone rings once and then nothing, no additional rings and no response. It’s hard to do business with a company I can’t contact.
Jennifer helped us find a unit closest to the entrance and for the best value. Thank you!
Tammy was very helpful
Tell me was wonderful OK you said posted
My morning my mistakes, I needed a switch on a unit switch for maintenance reasons thought my day was wasted. Ms. Jennifer transferred me with quick ease and understanding.
Jennifer is a 5 star employee/ manager at the Independence location at 13610 E 42nd terrace, Public Storage. Jennifer is professional, helpful and efficient. Thank you so much.
Christi is the best!!! I thought the whole storage process would be awful but Christi has the best personality, she is so cheerful, positive, personable and encouraging - some of the best customer service I’ve ever had!
Jennifer was excellent, and very helpful at my location. Thank you Jennifer 😊
I gave them one star because I guess I HAD to rate them.
Horrible and ruthless.
Got evicted immediately after paying my storage rent. And finding out my suitcase was gone. Got escorted out by police and wasn't able to lock my unit back up. Had some very sentimental boxes stolen. So, I do not recommend this public storage to anyone.
Tammy was extremely helpful I'd recommend this place
Jennifer is a Quality professional
Ms. Tammy, at Public Storage in Independence, MO., is an AMAZING person. If you ever need Storage, make sure to stop by. Great job!
Ten 💫💫💫💫💫💫💫💫💫💫!!!
Warning if you're 15 days late they will cut your lock off and charge you for a new lock. Luckily I had nothing of value in my storage so I just switched storages....friendly Warning pay on-time or pick another location outside of Kansas city independence Missouri...Denver Colorado and Port Orchard Washington said this is not their policy. So this is something that only this area does. Probably because it's a disadvantage community and they have no choice or option.
Easy place to deal with the management, specially Tammy
Tammy and Jennifer were very very helpful. I lost my keys and they gave me great advice with step by step instructions. Love them !!
Tammy was such a great listener and an amazing manager
A little high in price
But so far so good 👍 😌 👌
I downgraded to a smaller unit. Jennifer S at the 13610 E 42nd Terr S location in Insependence was very friendly and helpful. Ahe showed me a couple different units and helped me choose the best one foe my belongings. Thank you Jennifer S
The prices are too high!!
Great storage units! They have both climate control and outdoor units. Rented a unit and have had it for 5 months now. My rent is supposed to go up $20 extra dollars starting the 1st of this month. I think I will search for a more reasonable affordable place as I don't have many items stored there. I was satisfied with the price before this new increase.
Very nice. I like them. Also, the Customer Service Representative was very knowledgeable about her products and guided me through step by step until it was solved. Ms. Joy was also a very pleasant person to talk with. She's a keeper that the Company should value.
Horrible customer service the guy inside that looks like a crackhead was laughing and instigating the situation instead of understanding why I was so upset. They charged me for a whole month when I was out on August 2nd. Not only that but we have mice poop all over our belongings as well as killed a roach. There are homeless people living inside the gates. I would seriously not use this location and they need to do customer service training and hire people who care about others.
Had some issues with my unit, but Mary was so helpful & kind!
Their website was a huge pain to get the storage set up, and now I've been sitting here stuck inside their fenced area with no way out because their gate entrance/exit gate won't move. It looks like someone left a cover off the electrical board on to the pulley motor which is now making a loud sound. It probably got fried in the brief rain that came through. That's fine I guess, stuff happens, but the guy we spoke to on the phone put us on hold over an hour before we had to crawl under the fence to walk home because it was getting dark, and we had to leave our u-haul that's going to be returned late now.
Interesting place. I have not used a storage facility in this format before. The place is clean and very well controlled for access. This is a temperature controlled environment which was an important requirement for us.
The ladies was very friendly and helpful
They're rentals doesn't make no sense what so ever and not only that they're policy's are beyond stupid etc...
Kornelius was very helpful. Each and every encounter we had. Thank u so much
My unit was broken into here. It was a unit inside the building which made it worse. Management is no help. It has been two weeks and I am still waiting to hear if it was caught on camera. The manager looks and acts like a thug, so I shouldn't be surprised.
Office is locked and no one is in the office at 10:15 when the office hours are open at 9:30. Bad attitude from property manager like I was bothering him when asked to unlock a unit so I can clean it out. Couldn’t get ahold of him because he didn’t have a mobile phone. When I got through to the customer service rep, she was extremely rude and hung up on me. Horribly run business!!
Kornelius was so helpful and made my storage experience great.
Cornelius was awesome and helpful as always.
Raised my units rent $80 in 1 year
This place does business in person by appointment only. My first experience was a total waste of time. I guess I'll be making an appointment and trying it again
The crazy thing is I spoke with three people before I showed up there no one said make an appointment
Good stuff
I hope no one has to go through what we have. We were lured into a false sense of security by all of the security measures we see at this location. But, it was all for show, I guess. Someone (probably more than one) broke into our unit and stole from us. No one has offered to go through the security cams, they haven't even reached out to us. We notified them and they have done nothing. We left messages, sent messages through the app and... nothing. We have filled a claim with insurance, the police have been notified. But, they've had a serious beach in their so-called security. It is NOT a safe/secure place to store your things. Find somewhere safer where competent people care and actively help resolve problems. Our belongings weren't safe, your belongings won't be safe. I do NOT recommend this business. You'll pay to have your stuff stolen.
Kornelius and Amanda we so polite and helpful! Would definitely recommend them
There are many great people throughout history... Lincoln, Oppenheimer, Gates... But Amanda and Jennifer at the 42nd & Noland location have done more to help me than any of those clowns! I have been to the mountain top of customer service and, should I die tomorrow, I die a satisfied man.
If I could have given more than 5 stars, I would have. Kornelius has done a great job communicating with me, working with me, and taking me through every step of the process, For that I am grateful!
This place is an absolute JOKE!!! Do NOT I repeat do NOT store your stuff here! My mother in law paid for movers to pick up her stuff from this storage and the elevator is broke there is no one here to help and when we called Customer Service for Public Storage they were absolutely no help either! Now the movers have to reschedule!
Kornelius was amazing explaining everything in full details. Thanks
Worst place . No one is ever there to help you or get a cart to move your things in and out.
First day of rental they have no carts so we had to hand carry everything up an elevator and down 2 long corridors. First payment is taken off my card 1 week after renting unit. No explanation of the charge. So I tried through the app leaving 3 messages over the course of the month, nobody bothered to get back with me. I called the manager, she had no idea what the charge was, by this time they have added a $20 late fee to my account. I had to sit on hold for over 30 min to be told that this was a prorated charge. Come to find out they were able to tell this at the unit site I didn't have to wait on hold for over 30 min. Now they won't take the late fee off, I would not have been late if the manager had bothered to tell me why money was taken from my card. I do not agree with this at all! Terrible!
I am a very unhappy customer!
If you rent here don't do auto pay. I learned the hard way!
No one on sight well after open business hours listed and no one answers the phone and no carts available. Helluva way to run a business. Has to be the most incompetent business I've ever dealt with.
I've been a tenant with Public Storage for over 7 years and actually not even at this location... but I came to this location with questions and concerns and this manager"Kornelius" is very professional very helpful very knowledgeable....good vibes!💯 He helped me work out a situation that helped me to save money and that was great! Kudos to you Kornelius job well done 👍😘
One of the better places to store your things.
Kornelius was very helpful & knows his information
Cornelius is very helpful!
Very easy and very reasonable on price I would recommend it to anyone who needs storage!
Kornelius and Amanda are really great people. My van broke down on me on a visit and they were really cooperative in my time of need. I know they could have told me to vacate but they understood my problem. They are really a great asset to the facility. I just wanted to say Thank You for being great people.
Little dirty and staff are almost gone every day but big storage areas
This was my first time renting a storage unit. Everything went pretty smooth and didn't have any problems. Just followed their instructions. I did have a little trouble inserting the cylinder lock. But I just looked at another door and figured it out.
Kornelius is the best and makes my reservation easy to navigate. He is an asset to your company.
Can ya'll please put a restroom in that we can use while you are there. Even a Johnny on the spot would be nice even.
Kornelius is great! Thanks your great customer service!
Kornelius was such a huge help making my storage experience wonderful
I would give this place negative stars if that were an option. After renting a storage unit here for a year, they threw away my belongings and gave away my storage unit to someone else without contacting me, even though my bill was always paid. So rent from here if you want your things stolen or thrown out and like having management that is unapologetic and refuses to help fix it.
Kornelius was an extraordinarily competent representative of Public Storage. The kind of employee that every corporation would want. Thanks Kornelius!!!!
Katherine was awesome! Very professional and very friendly!
Rented a unit from then a week or so ago and came to find there was someone else's items already in it. Wasn't aware until we went to load the unit that evening which ended in us taking everything back to where it started. Ended up skipping lunch break the next day to get everything sorted but it wasn't all tied up when I left. Had to come back to fill out paperwork not once but twice after filling out original paperwork for the first unit that was preoccupied. After missing work initially to rent and then again to correct their mistake we were only comped $5. Tried to go into the office on several occasions during business hours but keep finding the office to be closed during office operating hours as well which is very frustrating.Tried getting assistance from the main hotline and was routed through to another locations voicemail. Would not recommend this place to anyone looking for a storage unit. There's another storage facilty just a few minutes up the road on 40 hwy near HyVee. I would suggest visiting them to avoid all the headache and fuss with Public Storage.
I enjoyed working with Katherine at this site. She made everything so understandable and easy.
Katherine was was extremely helpful, very friendly, and walked me right through the process of getting my unit rented.
Great place to store your stuff.
Unit seems to hold lot of moisture in itself. Rented online, when I arrived to the unit it was damp on the unit floor had to lat palleta down to protect my belongings. When I brought my concern up to the manager she was very aggressive and arguementative. Not even 2 weeks later the guttering above my storage unit broke soaking everything in my storage unit I was wanting to upgrade anyways so just ask the manager if I could move to a bigger one she gave me two days to move all my belongings and when I was not able to do so did you work to charge me rent for both storage sheds for the month even though it was their negligence of their properties that caused me to have to move in the first place. The property manager is very rude, she doesn't respect people's privacy, and she likes to blame her customers for anything that goes wrong on the property instead of taking responsibility and admitting it to her negligence of caring for the property and raising us but causes the property to look and function the way it does.
Cornelius couldn’t have been any nicer and more helpful, he showed great patience in explaining the fees… He made the signing up and renting of the unit a breeze. Could’ve been any more happy, great price too.
Kornelius is amazing!!!
He is a consistent professional and courteous. Made the whole trip from Leawood KS to pay my daughters storage unit worthwhile. Get that bonus you deserve young man.
Katherine was a huge help in getting a unit for me
Utilize a indoor temp controlled unit and all of our furniture molded. When we said something to the guy there who said he was a manager we were told that's why you pay for insurance it's not our problem. He also was laughing at another unit holder outside who was having to beat rats away as he tried to empty his unit.
Great service wish there was more than 5 stars
Kurnelius was very helpful and very good customer service skills
Don't put your stuff in this place! They force you to buy insurance for $11 a month. They raise their prices constantly without regard for the loyal customer, in 4 years I went from $100 to $240 and their late fee is absolutely ridiculous now at $47. They also force you to buy their lock at $22 which they proceed to drill and remove every time you are late on your payment.they then force you to buy another lock from them for another $22. Went to the office to buy their overpriced lock so I could get in my unit during business hours and no one had even opened up the office for the day yet! Their advertised price is NEVER what you actually pay, please rent from anyone else and ask questions before selecting a place!
I have two units at the space one was broken into back in 2016 I still have partial repairs never finished and the other was right after they opened the new brand new facility one month into it and they never did a proper investigation to show that they were given access through the ceiling and the wire gate there are cameras and light sensors on every floor and you need a code to a unit you actually own to get on each floor so it makes no sense that no one was ever charged and good luck with their insurance yeah right!!!!
Kornelius was very helpful and super nice!
Great service
Very clean and well kept. I will say though that that people are not friendly though than they are rude to you it hurts over there burdened by you they only feel welcome there when you need their assistance or have a question to get answered they charged me and put a lock on my unit and charge me 49 plus another $79 to get taken off and I had Auto base set up and they were taking it out of my account with no problems and it was their mistake they didn't take December's out because there's nothing wrong with the amount or the account or anything in my bank and it was their system that big likes you to take out my December payment to there for some January they had done already put a lock on my thing and I think that that is a little rude because it was not even barely over 30 days and they didn't take it out of my account and I didn't realize that they hadn't because I mean it's just generally that something is automatically been done so I would say that yeah they do come Jack you around Monday again price is in the way they handle their business and do things too rude to explain I prefer to do the other public storage in alpha Longview it's it's much better
Prompt courteous service gave me all I needed info wise to help me get my job done.
Nice facility... Secure, spacious units!