Public Storage Self-Storage Units at 13610 E 42nd Terr S, Independence, MO

Thanks Jennifer from s Independence location for helping me with saving some money .. inside units and clean , little high on my storage but overall it's decent 😜

It was a good experience and the person said just what it was and where it was. I'm very happy with my unit and the customer service I received.

The lady today who works on Monday is very polite and helpful and got me taken care of in a timely matter.

Fantastic service. Jennifer was great!

Jennifer was very patient with the busy morning and a lot of confused customers 😃 she did an awesome job

Jennifer was fabulous! Infomative, friendly, great service! She made it an amazing experience!

Someone literally broken through the wall of the locker on the right of our unit by cutting through the sheet rock. The locker that they used was an empty unrented unit, with the seal still on it. The manager didn’t even want to come look, and told us to call corporate because she doesn’t do refunds based off her reaction and the seal still on the door, I would honestly bet money that it was an employee who broke in, and stole our stuff. there’s no other way that a public storage seal would be placed to the door and them not know about the theft. When I went to a different public storage facility down the road a few miles and talk to that manager, they told me it was a common incident that happened at this location. And also because no employees working wanted to come out and see the damage. I went in and grabbed a piece of sheet rock to show them come and was told that all contracts are now void because I went into the unit. I called customer service and ended up text chatting with one of their customer service agents. Super great guy, but have not heard anything back. So I am out of all my personal property plus the money invested.

Jennifer was very helpful and polite sheade my experience one to truly share with others.

Definitely a place that will not hold up to their end of a contract and then hold you to your end of the contract and find you and give you a bad credit being in this place is full of all kinds of scams and gimmicks not a good place at all unless you're wanting to lose all your things or completely go broke trying to save them and in the end get a bad credit score

I received an email reminder stating my move in total would be $25 and my monthly rent rate would be $40, but when I arrived, I was required to pay $29.60 and the tablet screen said $50/month (there's no stylus for the tablet and I saw no disinfecting wipes either! Coronavirus is still VERY MUCH "alive and well", people!!). I was repeatedly asked about a lock after having said I wouldn't be moving physical items in until tomorrow and bringing my own lock with me (It was attempted that I be charged for such)! There's also no military discount for dependants- I saw it ask on the screen, but I don't know why (maybe you have to be the active duty member, but when that person's deployed, what is their "dependant" supposed to do?). Multiple renters came in for various reasons and were allowed to interrupt the documentation process and I was highly annoyed by the time I left. Hopefully I only need this short term! I arrived to move my things in today and my storage unit was still locked. I'd told Erica I would be moving in today and she said she'd have it unlocked. That ABSOLUTELY DID NOT happen!! 😡 I called Customer Service and of course, they were closed..! I received an e mail on Sept. 6 stating I'd paid $40 (my monthly rental amount), but that there was a remaining balance of $31. I called and asked what for. Erica didn't say what the $11 was for, but that there was a $20 late fee. She said the balance would be erased because it shouldn't be there. THEN yesterday (Sept. 10), I get an email stating my access to the storage facility has been restricted due to non payment!! IT TAKES SECONDS to credit someone's account and she couldn't manage to do it IN FOUR DAYS!?! I need to move more things in tomorrow (you know, because it's the weekend and it's the only time I have to do anything.. Like most other people). The positive reviews on this place HAVE TO BE FAKE because it's been nothing but counter productive since I moved in. RENTER BEWARE!!!

I got all my questions answered thank you Jennifer and Tammy!

Tammy was outstanding! She answered all my questions! She was respectful and very professional!

Jennifer was a great help today very polite and informative.

JENNIFER IS AMAZING AND SO HELPFUL!!!!!

Thay did get my stuff back to me that is so rude we had to pay are bill just to get are stuff back had in the storage thay are so rude to me will never they will never have my service again

JENNIFER IS SO HELPFUL IN HELPING ME SOLVE MY PROBLEMS, SHE NEEDS A RAISE?! PLEASE? THANK YOU 👍 MUCH ❤️ LOVE. PRINCESS NANCI ANDRIES AKA NANCI GRAHAM

Big shout-out to Tammy! Thank you for helping me with our unit and answering all my questions and going the extra mile for us as I'm sure you do for all your customers. Excellent service,and very helpful!

Tammy is very respectful and professional. She answered all my questions!

The employees are rude and want to nitpick every move you make. The hours are not very good they only stay open until 9:00 and you better be out by then or the gate will not open you have to call the number provided and have them open the gate for you and the cops will come in and see why you are still there. Plus the prices are very high. I do not recommend this storage.

Jennifer S. Has demonstrated the true meaning of "customer service"! I left a message with a payment problem at the location my storage unit is at, she called me back within the hour, we discussed it, she called me back within 10 minutes to let me know it was taken care of. She is by far the nicest and most respectful person in customer service. Thank you!

Tammy was very helpful

Just have to remember to almost double the rate the website advertises because it doesn't let you know until the end a out admin fees, random insurance and whatever else they can tack on. 👍

Big shout out to Jennifer! She was so kind and helpful when I had an issue with my unit. Very generous with her time. Answering any question I had. I appreciate the great service she provided.

Jennifer was super helpful love the customer service

Tammy was outstanding and helpful

I was having an issue on a Sunday. The lady on duty was extremely helpful. #1196

Tammy was great and helpful straightforward and help get my needs met

Updated. Changed from a 2 star to a 4 star. I received a call based on this review from Public Storage. It appears the phone system for all of customer service. I still couldn’t reach someone when I needed to. However, they took time to call back and make sure it got resolved. That’s good customer service. Not many companies doing that these days IMO. Thanks PS for the follow up. I’ve tried multiple times to call the office. The phone rings once and then nothing, no additional rings and no response. It’s hard to do business with a company I can’t contact.

Jennifer helped us find a unit closest to the entrance and for the best value. Thank you!

Tammy was very helpful

Tell me was wonderful OK you said posted

My morning my mistakes, I needed a switch on a unit switch for maintenance reasons thought my day was wasted. Ms. Jennifer transferred me with quick ease and understanding.

Jennifer is a 5 star employee/ manager at the Independence location at 13610 E 42nd terrace, Public Storage. Jennifer is professional, helpful and efficient. Thank you so much.

Christi is the best!!! I thought the whole storage process would be awful but Christi has the best personality, she is so cheerful, positive, personable and encouraging - some of the best customer service I’ve ever had!

Jennifer was excellent, and very helpful at my location. Thank you Jennifer 😊

I gave them one star because I guess I HAD to rate them. Horrible and ruthless. Got evicted immediately after paying my storage rent. And finding out my suitcase was gone. Got escorted out by police and wasn't able to lock my unit back up. Had some very sentimental boxes stolen. So, I do not recommend this public storage to anyone.

Tammy was extremely helpful I'd recommend this place

Jennifer is a Quality professional

Ms. Tammy, at Public Storage in Independence, MO., is an AMAZING person. If you ever need Storage, make sure to stop by. Great job! Ten 💫💫💫💫💫💫💫💫💫💫!!!

Warning if you're 15 days late they will cut your lock off and charge you for a new lock. Luckily I had nothing of value in my storage so I just switched storages....friendly Warning pay on-time or pick another location outside of Kansas city independence Missouri...Denver Colorado and Port Orchard Washington said this is not their policy. So this is something that only this area does. Probably because it's a disadvantage community and they have no choice or option.

Easy place to deal with the management, specially Tammy

Tammy and Jennifer were very very helpful. I lost my keys and they gave me great advice with step by step instructions. Love them !!

Tammy was such a great listener and an amazing manager

A little high in price But so far so good 👍 😌 👌