Public Storage Self-Storage Units at 5040 Winnetka Ave N, New Hope, MN

I wish I could remember the name of the kind and helpful lady that assisted me today. But I was having a stressful day and I left with a smile. Keep up the good service.

Alan is the man! Help me out with my needs from the day I move in and moved out.. staffs here are awesome.. would definitely come back

Mary rose helped me with my move in and she was fantastic! I really appreciate the understanding and support in a very stressful time! Thank you Mary rose!

Awesome people!

Mary Rose was soooooo very helpful with getting us moved into our storage. We appreciated her kind, thoughtfulness. I'm pleased to know that great customer service still exists somewhere.

Excellent help found exactly what we needed

Alan did alright by me over the last year. He always had my best interest in mind finding me the best way to do things.

Alan and Mary Rose were great. They helped me find the right unit for what I needed to store. They were professional, efficient, and very helpful!

Awesome Customer Service from my friend Alan 👏 👍🏾 His knowledge and friendly demeanor made my move extra exceptional. 5 stars all around

Ms.Mary Rose was very polite and assisted me with everything I needed for my storage unit. Although it wasn’t ideally the space I was looking for, she was Very nice and professional.

month by month contract that they can raise your rate anytime and increase your that rate as high as they want. That special rate you get could go up in a matter of 6 months. RENTERS BEWARE !!!!!!!! By the way Alan at this location is excellent to deal with. My beef is with Public Storage corporation who controls the rate increases. HERE IS THE RESPONSE YOU WILL GIVE:: thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one and will share this with the management there.

Alan was great and very helpful

Great place; we rented for 10 months. Alan is great to deal with - very friendly and knowledgeable. Thanks!

Alan is a gem and wonderful person! He has been so patient, kind and knowledgeable. I ended up with a complication in renting my units and he worked tirelessly to help me numerous times. He cares about his job and his facility. If you need a place, go work with Alan! Truly fantastic!

It can be a challenge to get to your unit if several other people are trying to service theirs, it’s a very cramped space. Without notice, they jacked my rates almost 40%. I’m sure no notice changes are buried somewhere in the service agreement, that is a ridiculously high price change. Their website and customer service are not very helpful.

When I am in the building Alan always says hello and checks in with me to be sure things are all right. So far storing there has been very easy. I would definitely recommend storing at this facility to my friends and family.

MaryRose is amazing!! Always has all the right answers!! Price is a bit steep, customer service spot on! Thanks MaryRose!!

Alan was great! He explained everything clearly and made me glad I chose this location.

Alan helped us so much! Amazing to talk to and had great costumer service!

My experience at New Hope public storage has been good. Allen who worked at this location is nothing but amazing. He is polite when talking to you, and also very helpful.

Alan was amazing!!!!! I’m glad to have worked with him. Customer service was off the charts!!

Mary Rose made an awful day a thing of the past with how cheerful and helpful she was!

The new PM Tiana love her she goes above and beyond to keep her clients satisfied I appreciate an attentive and on point storage company and she's a keeper for real I have been there for 3 years and not a problem

Our "stuff" is safe, dry, and pretty much climate controlled. The staff is very helpful.

Great service provided by Alan at Public Storage! The online process was a breeze. Picked a unit, paid, and had my access code in mere seconds. Alan had my lock and paperwork in the locker before I could even drive the 2 miles to the storage unit. I highly recommend this location!

Alan at Public storage was very helpful in finding the right space that worked for my needs. He was patient and very professional making the experience very easy. Thank you!

No one is ever here, I’m not able to get access to my things .

Extremely helpful.

It's was all good until the day 1ST snow fall the units had water everywhere some of box's got wet 161 147 was over charge twice n didnt get refunded as promised by the manager MY card was charged for rosalee. I want my money refunded end of story! THX U VERY MUCH

Dealt with Alan. He was awesome. Helped me find the best deal and was extremely polite.

Alan is the absolute best and very, very helpful.

Michelle was very friendly and professional! Highly recommend!

Michelle deserves 5 stars, what a sweetheart!

Alan is the best. I would offer him a job if he was looking.

Scott and Alan were wonderful! They were extremely knowledgeable, helpful, delightful greeting and easy on the eyes.

Thanks to Alan and Scott, this was the best storage unit experience I've ever had. Not only are they easy on the eyes, they're fun and flirty too. But not in a creepy way. Just a good one.

Michelle was awesome

Michelle was on point helping me. She was enthusiastic and Techna logically helping someone who is 69 years old and getting better every year. I’m so lucky I stopped here in my search for storing my household items!

. Michelle was most kind and informative

Alan is great

Aaliyah was very helpful greatful

Very patient and friendly

Alan was great and friendly. He showed me the unit size that I needed and how to use the gate, etc. Thanks Alan!

Alan, supposedly a new guy, but you would’ve never guessed that he was new…. accommodated quickly and answered all questions promptly and was very nice. I never used a storage locker before but I am glad I did it here. Everything was exceptional.

Mary Rose I can't thank you enough for all your help and positive attitude.

Allen was very helpful. Made the process smooth

Michelle and Alan have been very helpful.

Michelle was very nice and helpful

Michelle was very helpful. I called and left a message for Dion. Michelle returned my call after listening to the voicemail, set up a sane day appointment and help me with everything that I needed help with. She's awesome and I'm glad that I was able to meet her today. Great job Michelle!

This location is infested by clothing moths and while I have been complaining about it for now 3 weeks, nothing has been done even if management assured me a pest company was taking care of it.

Michelle was very helpful, courteous, and patient with our rental needs. She answered all of our questions in depth. Explained everything thoroughly and went above and beyond a customers needs 😀

Michelle is friendly and keeps the place clean

Was a little unhappy due to the elevators was not working

Mary Rose is very helpful & patient with me She doesn't have a problem with helping me

If you are looking to rent space anywhere don’t settle for anybody but Mary Rose at Public Storage. She is always looking out for the best interests of her customers and is a pleasure to work with. No matter the problem, Mary Rose will take care good care of you. She is honest, warm, funny and knows her stuff. She’s the best!

Jim went above and beyond at the end of his shift when he helped us access a unit nearby. Thanks!

Mary is lovely and extremely helpful! I am thankful for her help and her kindness.

Awesome staff, Clean place to rent :)

Our family has a medium size unit we’ve had for years, the customer service is always great, but recently I went in to pay the bill and was greeted Alicia, who gave a wow experience, wanted to know if I had any concerns and she was here for my support. She seems to be a great addition to your team. Thanks for always providing a clean and safe storage unit for my family.

David was very helpful. Wasn’t able to get a space today, but he let me know all of my options for when I come back.

Increased our monthly fee by $45, and the service's that were, and are provided, haven't changed at all or I haven't seen anything at all to warrent such a large increase to our monthly charges. Friendly and very helpful staff, but getting to expensive for us to stay renting. Cheaper places out there to pick from. If anything, we should be getting a discount for the corner storage area but with only 1/2 size door for access, not a full size garage door like the other's get for their same size units!!

They care about YOU

Excellent service

I had a great experience looking for a storage unit. Tiana was wonderful. She was more than happy to show me a couple of different units and I never felt pressured to buy. I ended up finding one that fit my needs and I was grateful for her assistance.

Sam gave me great service, very friendly and very helpful

First good experience at this location since 2019. Front desk agent SAM was very professional and courteous. She addressed our issues and was respectful. Thank you Sam.

Speedy and attentive service! I have used this location twice for my storage needs and am greatly satisfied with the service. The manager Tiana was friendly and thorough

Jim was filling in and he was VERY nice and helpful. 😃

I just wanted to say that I rent space from the 23rd and Winnetka location and I don't know what I would have done without Tiana she works at the one on 50th Winnetka there was no employee at my location and I was not informed that there wouldn't be anybody there and I knew I needed my lock cut off so when I got there nobody was there so I called the number and it transferred me to Tiana at a different location not only did she come to try to open the lock for me which it didn't work so she has set me up an appointment to get the lock cut off with a district manager she's been in contact with me multiple times I loved her customer service she definitely deserves appreciation and credit for the fact that she didn't have to help me considering I'm not at her location but she went above and beyond her job to help me I'm very grateful and I want wanted public storage to know the only reason I'm going to stay a customer with public storage in because of Tiana she deserves a pat on the back and a pay raise because its employees like her that keeps you guys in business

Prices are too high. Look around, I assure you they are charging too much. Even with the deals. They also change the price 3 months into being there. Most places won't change until 6 months

Great facility! It Is always kept clean and the staff is courteous and helpful. Tiana is a great property manager.

My experience at Public Storage at the 5040 Winnetka Avenue location in New Hope, Mn has been beyond exceptional. Tiana, who is the location manager, has been more that helpful and kind in assisting me in my storage needs. She goes that extra mile to make sure that everything is done correctly. She has been a joy to work with and I would highly recommend this location.

Miss Tiana is a very professional women I was upset ,she pull a blessing for me ,made my end of 2020 happy as can be, I will put a good word for public storage, 5star my rating really appreciated yah thanx missT

Great experience with the location and staff. Emily was awesome! She explained everything and answered all questions. Super polite and friendly. Wish they had some sort of prorate options but overall good experience.

She (Aaliyah) was marvelous explaining everything. Made my experience very pleasant

Britney and Aliyah didn't did extremely well or great job by serving me as a customer. I appreciate you guys!!!

Tuvimos una buen ayuda con britney

Emily and Britney were very helpful and understanding and addressed all my concerns, great experience

Grumpy staff. Customer Bathrooms have been closed for months First month was free though and access is pretty good. Better than the office hours which are what is posted online as being the hour's of operation. I am not sure but I think access is actually 6am-9pm

Emily and Michelle were great! Asked great questions to make sure I was getting the right storage unit for my needs. Thanks!

This is actually for the other Public Storage off of Winnetka, near Medicine Lake Road. Rachel was great!

They are really great and helpful.

Great customer service. Eric did a pretty great job explaining us every detail and making the process of renting the storage space easy.

Emily was awesome and made the experience simple, cost effective and helpful beyond her years. Thank you Emily.

Great experience Emily is wonderful.

Good service! Easy to sign up and access.

My stuff is there

Great price ($150 for two months), the manager was fast and helpful during move-in, and it’s been dead simple getting all my stuff in. Highly recommended for anyone doing a move and needs some space to put their stuff for showings. Would use them again

Emily, who works there, was so kind and helpful in a genuinely way, that I felt respected and my needs were important. Thank you.

Jim was super helpful!! Nice and clean storage location.

Great customer service showed me the available options and was very helpful and knowledgeable. Thanks, Eric!

Great service, Emily, the manager was friendly and very helpful!

Emily checked us in and did an awesome job. She was informative, personable, and had a sense of humor!

Buenos locales par alquilar

What an awesome experience, Emily helped us with all of our needs, we are very happy with service with a smile.

Emily was great. Very informative and helpful.

Emily was amazing she helped us with are storage. She was so kind and ❤ caring I would give 100 stars if i could thank you Emily

Emily the manager at New Hope Public Storage has been the MOST HELPFUL Manager I have dealt with since I joined in June of 2017!!

Great experience at New Hope Public Storage! When I came in to set up my rental, Emily took care of me from start to finish. I appreciated her taking me up to the unit, explaining the elevator system, describing options, and making sure I felt comfortable with the whole process. Back in the office, she clearly laid out the paperwork and talked me through payments and other obligations. The place itself is clean and secure. I moved my stuff in and left feeling good about everything. Thanks, Emily, for the excellent service. You're the best!

Emily was fantastic! Very professional & helpful

Jim was very knowledgeable and helpful. The building is very clean and comfortable.

Signed up via their website. Drove by an hour later and was good to go loading in. Great customer service!

Jim was EXTREMELY helpful and he was also very funny. A huge help thank you

Mary Rose Is great. Very helpful and nice with her clients. I appreciate her work.

Mary Rose is great and she is very nice

Sarah and Jakayla were amazing. Excellent service very helpful . Thank you

I began with two separate units, one on each floor. When a larger unit became available, the two were combined. Sarah was especially helpful with this move. I am now leaving storage for a permanent home. I cannot say enough good things that Sarah and Jakayla helped me to do to make this a smooth transition to the very large moving truck. I highly recommend both these ladies and the location!

Sarah & Tiffany was amazing.

Sarah is always so friendly when I stop in and ask if she has any parking spaces. Highly recommend!

I wanted to write a review of the Public Storage facility in New Hope and your Manager, Sarah. I actually have 5 units there and I have to say that it is a very nice storage facility. It is clean and easy to get in and out of. I have had several interactions with your Manager, Sarah and she truly is so good at her job! She is friendly, professional and very helpful. I would recommend this storage unit in a heart beat. Thank you!

I have to say i enjoy the fact that when i walk into the office and I see Sarah and JaKayla working. They are very professional and personable. I like the fact they know my name, and are eager to help with any isues or comments. I have had issues with payments on my locker and Sarah was there on the phone or in person trying to help and make me informed of what was happening. I have dealt with a lot of managers and employees and i have to say the managers and employees (i.e. Sarah and JaKayla) at this location are top notch!!! I highly recommend if you need extra storage stop in and see Sarah or any of her staff and they will treat you right. Thanks Sarah for all that you do!!! I cant express in enough words how much my family and i appreciate everything!!! Keep up the great work!

Perfect customer service and Sarah the manager even stayed late for me! As a business owner and customer i highly recommend them 100%!

Sarah rocks... she was helpful and friendly throughout my entire rental experience. Thank you!

Phenomenal costumer service, always clean and in order and Sarah always takes care of us!!

Sarah was very polite and a wonderful understanding lady excellent customer service skills

Sarah she’s the best she help me with my storage needs I highly Recommend public storage New Hope

Sarah does a great job with the customers storage needs.

Staff was very helpful and friendly her was Sarah

Sarah was the best and very helpful

excellent assistance: knowledgeable, helpful, patient to answer all my questions and advise on options a person new storage unit might not know to ask. Sarah made my day at the end of an out-of-state move. Thanks

Great service, convenient location. Sarah was great to work with.

Great storage facility! Sarah was and is the BEST manager ... couldn’t have done the process without her. Thank you so much!

I was recently helped by Sarah and Nicole, and I could never ask for better service. Going WAY above and beyond what they would need to do to help me and make me happy. I’ll definitely be referring people here because of them.

Mary Rose is so nice and I enjoyed working with her

Clean, easy access, friendly/helpful staff.

This is a awesome storage facility. Have been here for years. Very clean and climate is always good. Sarah is the best manager. Friendly, helpful and funny too

I had great service at this Public Storage location. Sarah was great to work with, had an answer for every question, and anticipated several I didn't think to ask. Super clean facility and spaces at a reasonable rate. Would highly recommend this location for your future storage needs.

Mary rose is excellent! So friendly and helpful!

Sara in New Hope was so much help. She didn't have a spot for us, but search relentless and helped us find a location closer to our home! Thank you Sara!

Sarah was very helpful and got us set up with our new storage spot in minutes!

Sarah was more then helpful today!!! She did everything she could to help me and then some!!!! I really suggest this place and Sarah!!!!

Got a billing issue resolved once I spoke with the regional manager. The only issue I have with this place is that the carts are only available from 9AM - 6PM. If you work a normal hours job, you only have an hour to use the carts. Otherwise, they are locked up. I went to make a delivery of stuff to the storage unit today (Thurs 4/25/19 at 9:45AM) and the office was shut down for two hours for a meeting. That means no carts and unable to pay my bill. Won't use the online system again for billing since too many errors happen with it. Just a heads up. Otherwise, fine.

Sarah was awesome in helping me secure a storage space for my boat. .......... Thanks Sarah!!!

The staff is very kind and helpful. The facility is exactly what I was looking for. I was looking for a storage facility that is in a building and it is under a double lock.

Sara is polite, helpful, and efficient. She was great to work with during a stressful time; we'd recommend this location because of her!

Sarah was great!!

People were great knew. Their stuff .Terriona was very helpful

The Manager (Sara) was very helpful and personable. My husband and I had an enjoyable tour of the facility and appreciate Sara's bubbly personality. Dawn S.

Josh was great!! Fantastic location and super helpful!

Excellent

Sarah does a great job. Entire transaction and storage space rental experience was great.

Carol was super friendly, knowledgeable and quick in renting the unit. She was fun to talk to and made it a pleasant experience!!! iPad made registration process simple and everything can be handled online. Easy!

I had nothing but great service last weekend opening my unit! I was helped by a new employee and she did a great job. The manager on site was great too!

Terriona was absolutely fabulous and was able to get me the unit I needed and have a friendly face to greet me.

Great staff! Friendly and very helpful!

Came in to pay my bill today. Sarah and Carol greeted me at the front desk right away. Thanks girls for the pleasant bill paying experience!!

Management did a great job explaining and showing the unit around.

Terroina was very helpful when i moved in my storage today very friendly and she’s working hard 😄good customer service 😊

Josh was extremely professional and helpful. Great service!! We appreciated all his help. We secured an outdoor space for our vehicle. We are happy with the security of the facility.

Sarah made a very boring process a lot of fun! Great sense of humor! Sorry I hung up on you. :)

Sarah was extraordinary! She showed me all the units I needed to get a sense of what would fit, told me how to get a better savings by booking online and even...and this is unbelievable...told me I could go to a sister storage facility and save even more money. Would love to have rented from her store but she even recommended I check the other one out. They better come close otherwise, I would pay more to work with Sarah.

Sarah was very helpful when I came in to get a larger unit. I appreciate people who know and do their jobs well, and Sarah is one of those people. She answered all my questions and made the whole experience run smoothly and efficiently.

Josh and Sarah were very helpful in getting me a storage unit especially when I got one for a cheaper price than the one I reserved! They have positive attitudes no matter who is in the office trying to help me

Sarah was amazing and made me feel looked after and appreciated doing business with her highly trained infrs red viduom I don't don't know how she saw it put of 500 locks she still noticed that's awesome talking about an eye for detail the Hawks can learn from her

Sarah was so helpful! And nice ! About explaining all detail regards to renting a storage unit and parking space :) she is great person all around !

Thank you Mary rose for your help

Sarah was very helpful in assisting me with my rental space. She went above and beyond to make sure I was completely satisfied. Thanks a million public storage for having someone so customer focused and friendly.

Great customer service

Melissa is the best manager n I love her so much

Melissa was awesome, her southern hospitality is a pleasant addition to the store.

Melissa was great. Even though she was swamped with other customers and skipped lunch and also STAYED late for me . She still saw me. She was GREAT! LUV her!!!!!!!

Melisa is a very nice person. Great service!

We've been coming here for about a year now and have been given great service every time we needed help! They keep everything clean and organized. It is so easy to access and move in and out when needed. Melissa made it quick and easy to sign up!