Alan, Just wanted to take the time to let the company know how much we appreciate his ability to follow through with communication and being here when I needed Alan. He took care of me.
We've been using this storage facility for a few years and I continue to be amazed at the friendliness and professionalism that has been shown to us. I would give the a solid 5 stars!!!
Space is excellent, heated - which is wonderful. But the customer service is more then perfect. I am soooooo glad I came here, Alan is the best
Excellent customer service. Alan was the best! Brightened our day for sure!
Alan did me straight - best service ever!
I highly recommend this business, Alan is always helpful and he is very acknowledge about any positive aspects of the business. He is the best.
No issues with the storage unit or accessing it.
*I will mention, that I am not a fan of how Public Storage does their monthly rents. I will be done with my unit on November 2nd - but it doesn't matter as I will be charged for the whole month of November on the 1st, with no recourse to try and save another 75 dollars. So that was very disappointing - However, this has nothing to do with this location, just a stupus company thing. So be aware*
Alan was the man! He waited around for me even after being late for are appointment. He had me already set up for success so when I got there I just had to check a few boxes show my id and got the grand tour. A+ service!
The manager is very knowledgeable, and my rental process went very quick and smooth. I will recommend this location to anyone looking to rent your next storage.
Alan was extremely helpful. Does a great job, had good suggestions.
Alan was tremendous and so helpful.
Allen did a great job getting us checked in and made everything a breeze. Clean facility and a great location! Thanks Allen for your help!
Alan is Amazing. He went Above and Beyond duty call
Alan was very helpful and responsive to my needs and phone call(s).
Alan and Mary are amazing! Alan was thorough with all the info we needed as first time renters. Mary communicated with us when we needed to secure our locker properly. Awesome and honest team!
Alan was very helpful and provided us with many options on how to transfer from a larger unit to a smaller unit and laid everything out clearly and concise so we could make the best decision for our family
Alan and Mary are CHAMPS in this biz, making the experience as smooth and easy as possible! I'm a fan!
Alan was amazing !! Thanks again
I am glad I chose this location for my storage. They had elevators to get my stuff upstairs plus flat beds to carry it all up! Service for sure. Very secure and able to drive right up to the elevator area. It was great to be out of any elements that could hinder a move. And the service there, Alan is great! He will help you with every aspect of the move-in process. Thank you for all you do!
Alab was very polite and was very helpful
Nice clean facilities, excellent customer service
Alan was a great help. He directed me to the right size unit at the right price. All around good customer service. Would recommend working with Alan if you can.
Alan at the Winnetka location was AWESOME. I've been doing business with them for the last 2 yrs and he has always been a delight to work with. It's rare these days to find a smiling face greeting you and always willing to help. Keep it up Alan!! I appreciate your service.
I have utilized this storage facility for a few months now and Mary Rose and Alan are amazing!! So helpful and kind. Would highly recommend.
Once again this month, Alan and Mary Rose were both amazing, going above and beyond. So grateful to them for their attention and care and the work they do. Personable and extremely helpful.
Alan was great. Personable and got me in and out quick. Save my butt. Everything I needed was booked and was able to find me a space. Thanks to Mary Rose as well for the assist.
Allen was very help getting setup in my new storage unit
storing with public storage winnetka is not just a “service”, it is a well-oiled machine/expression of peace of mind. GOD BLESS the entire team working and maintaining security over the world’s valuables and especially MISS MARY ROSE. ALL LOVE WITH PUBLIC STORAGE. :)
Alan did a great job
Always very helpfull!
Omg I love Alan and Mary Rose!!! They have helped me so much I appreciate you!!!!
We originally had selected a 10X10 at another location before deciding we needed a larger unit and weren't fans of the previous location either. Mary Rose helped guide us through how to select this location and everything to expect when filling out the information as well as how to navigate the facility.
Outstanding service from Alan multiple times this month. Very helpful guidance and advice re promotions and planning. Thank you!!
Alan made sure I understood the transaction. He directed me to a storage unit that met my needs.
Over the course of 1 year, they have increased the rate 83%
The new PM Tiana love her she goes above and beyond to keep her clients satisfied I appreciate an attentive and on point storage company and she's a keeper for real I have been there for 3 years and not a problem
Mary takes very good care of all her customers!! Will not be disappointed keeping your things here at this storage!
Alan at the New Hope location was great to work with. He was knowledgeable about the different options and services available and made signing up an easy process. Very pleased with his customer service and will be recommending this place to family/friends in the area if the ever need storage.
Amazing experience!!!! Mary Rose was awesome ..She was so supportive ,kind and passionate about helping people .
Thanks to Alan who knew his stuff. He was VERY patient with me therefore that made the process run smooth. He did it ALL with a smile. Alan you Rock. Thank you!
I wish I could remember the name of the kind and helpful lady that assisted me today. But I was having a stressful day and I left with a smile. Keep up the good service.
Alan is the man! Help me out with my needs from the day I move in and moved out.. staffs here are awesome.. would definitely come back
Mary rose helped me with my move in and she was fantastic! I really appreciate the understanding and support in a very stressful time! Thank you Mary rose!
Mary Rose was soooooo very helpful with getting us moved into our storage. We appreciated her kind, thoughtfulness. I'm pleased to know that great customer service still exists somewhere.
Excellent help found exactly what we needed
Alan did alright by me over the last year. He always had my best interest in mind finding me the best way to do things.
Alan and Mary Rose were great. They helped me find the right unit for what I needed to store. They were professional, efficient, and very helpful!
Awesome Customer Service from my friend Alan 👏 👍🏾 His knowledge and friendly demeanor made my move extra exceptional. 5 stars all around
Ms.Mary Rose was very polite and assisted me with everything I needed for my storage unit. Although it wasn’t ideally the space I was looking for, she was Very nice and professional.
Alan was great and very helpful
Great place; we rented for 10 months. Alan is great to deal with - very friendly and knowledgeable. Thanks!
Alan is a gem and wonderful person! He has been so patient, kind and knowledgeable. I ended up with a complication in renting my units and he worked tirelessly to help me numerous times. He cares about his job and his facility. If you need a place, go work with Alan! Truly fantastic!
It can be a challenge to get to your unit if several other people are trying to service theirs, it’s a very cramped space.
Without notice, they jacked my rates almost 40%. I’m sure no notice changes are buried somewhere in the service agreement, that is a ridiculously high price change. Their website and customer service are not very helpful.
MaryRose is amazing!! Always has all the right answers!!
Price is a bit steep, customer service spot on!
Thanks MaryRose!!
Alan was great! He explained everything clearly and made me glad I chose this location.
Alan helped us so much! Amazing to talk to and had great costumer service!
My experience at New Hope public storage has been good. Allen who worked at this location is nothing but amazing. He is polite when talking to you, and also very helpful.
Alan was amazing!!!!! I’m glad to have worked with him. Customer service was off the charts!!
Mary Rose made an awful day a thing of the past with how cheerful and helpful she was!
Our "stuff" is safe, dry, and pretty much climate controlled. The staff is very helpful.
Great service provided by Alan at Public Storage! The online process was a breeze. Picked a unit, paid, and had my access code in mere seconds. Alan had my lock and paperwork in the locker before I could even drive the 2 miles to the storage unit. I highly recommend this location!
Alan at Public storage was very helpful in finding the right space that worked for my needs. He was patient and very professional making the experience very easy. Thank you!