Public Storage Self-Storage Units at 21002 Heron Way, Lakeville, MN

ALICE IS AMAZING! She goes above and beyond everytime!!!

The manager Alice is awesome. She rules and is very helpful public storage so overall sucks too expensive and not very lenient with fees. Also could be better secured but the people here are good people.

Alice was very helpful!

Nice, clean facility and their app is very good. But, beware of frequent and large price hikes: in my 18 mos as a customer, they went from $40 > $50 > $75 . Yes, a 25% increase and then ANOTHER 50% increase for the same, small unit with no explanation of any additional/commensurate value I was receiving. Percentage wise, those are far outpacing any reasonable inflationary increases, which I do think are reasonable and expected. I will also note that snow removal in the winter months is sub par. Moving on.

i love it here!

Wow! Absolutely terrible! I've payed my bills on time, even 105 dollars everytime and still my storage unit is going to be auctioned off. This company wants to scam you. Do not rent here! They even locked their doors BEFORE 3PM! Which I tried to pay them at the store instead of online! Which makes no sense if your STORE HOURS ON GOOGLE MAPS SAY OPEN TILL 9PM! I have card reports saying I've even payed them hundreds of dollars and they never accept my payments! This company is a scam! EDIT: Sadly, their website dosent take my Visa Debit Card. No idea why, but they don't. Have been having to GO INSIDE the building JUST TO PAY! Kind of a scam saying you can "pay online" when you CANT pay with a VISA! Staff have been friendly, but don't let their friendliness take a grasp of you. Boxes inside my unit ACCUMULATED MOLD AND WATER DAMAGE! Boxes were in perfect condition upon renting, but my unit must have had water damage! Sadly, pretty sure my renters insurance that I payed for along with the 35% upcharge from my past months of renting dosent help at ALL! I even had a PILLOW in a blue bag, photo included, that had STORED WATER INSIDE IT! So long the pillow I guess. I will be taking a look at the contents inside my boxes, and if things ARE DAMAGED, I will be VERY upset and will NEVER recommend your company! Edit #2: Congratulations, you have ruined an entire box of Tech. About $400 in damage. Overall, I do not recommend. Will be contacting their office today to make a claim.

Steve from the front desk went above and beyond to give a great experience. He made set up for the new unit quick and easy, helped us clear snow to access our unit, and even came to check on us again when we've visited our unit on other occasions. This man is the best, super personable, and he deserves a raise. Beyond that, the unit was clean and in good shape, and it's been serving it's purpose well. The app for the gates has also been very handy.

I’ve been renting a storage unit here for 3 months and just received and email they are raising the rent by 40%. I Did not receive any explanation as to why, and when I contacted customer service all I was told is that “Public Storage reserves the right to raise rates as they see fit.” Don’t rent here, there are more affordable options available, especially ones that will not raise your rent by 40% after 3 months.

Teirra was great. Outstanding customer service and very professional and answered all our questions. Location was very clean and well maintained.

Very clean and quiet, definitely a safe place to store your priceless or valuable belongs

Do not rent from Public Storage if you plan to rent a unit more than a few months. In a years time, they have raised our rates twice. The most recent increase is $48 more per month. Which is a 35% increase!

Tierra made it easy to find and rent a storage unit! She was so kind and helpful. I am please with the service I received.

Andrew was very helpful. Customer service was great, enjoyable place to store your belongings.

Tyler and Drew were so amazing!! This process was really easy!!

I've only been a customer for 1 month but man am I impressed thus far. I was able to rent the space online and didn't have to be in person for anything. The app makes opening gate easy and facility is clean and easy access. Only suggestion would be to have better signage on outside buildings. Wasn't easy to tell which building my unit was located in or best place to unload belongings.

Andrew was great and answered all our questions in a professional manner while being very personable. Definitely a keeper!

Good luck with the gates

Jessica did a fantastic job helping us secure a unit!

The Public Storage was so clean and well maintained. Alice in the office was just wonderful to work with. She went through all the paperwork and sold us everything we needed. Just a great experience in a tough time for our family!

Jessica is the best!

Jessica was very helpful. It was a great experience for me and my family.

Had an amazing experience thanks jesica

UPDATE 12/2/21 - Received a couple of phone calls from site staff over the last week that it was resolved. It wasn't until yesterday that the rate correction was reflected on my account. Today, the correct payment was deducted from my account. Staff has always been very nice, just wish their corporation would offer better customer service and not take advantage of customers with outrageous price increases and delayed system updates. UPDATE 11/24/21 - Reduced rate is still not into effect on my account. Called Tyler last week and he said he would make note of it for this Monday to ensure the rate adjustment was reflected on my account. Still no adjustment on account or update from anyone. UPDATE 11/4/21 10:50am - Received a call from Tyler (the district manager) and he offered amazing customer services. He's looking into what he can do to rectify my large rate increase. Star rating from 1 changed to a 4 because of a little communication and effort from Tyler. Thank you! While the facility is decent and the staff at this location are pleasant the company as a whole is in need of some ethics. I signed my contract (which I've reviewed) six months ago and I just was notified that my rate is going up over 3 times the price. When I called to ask about this rate increase I was told it was a promotional rate that is expiring. However, my contact doesn't indicate this nor can they provide any documentation that states this was a intro rate and what the new rate would be. I continually get told to talk to someone else and/or transferred around and nobody can offer any support to back their rate increase. Highly suggest using a more ethical company to meet your storage needs!

Jessica was easy to work with. In and out quickly, friendly, and best price around. Highly recommend.

We rent there, a little pricey, but well lit and clean. Friendly staff, good customer service.

Jessica was great!

Jessica was wonderful! Excellent customer service, very efficient. Thanks!

Jessica was the bomb

Jessica is a bright & shining star. Great info and customer service. Such an asset to your team.

Jessica was friendly, professional.

Great service with Jessica

We rented an interior climate controlled unit this summer for 2 1/2 months. One thing I wish I knew prior to renting, they DO NOT have cameras! The only camera is at the exit/entrance. There are NONE inside the buildings that have climate controlled rooms (that you pay extra for), none outside either. Not only are your items not being monitored but you are not safe there alone when dark. Even the police officer was baffled by this. When we went to empty our unit we showed up to find out our unit had been broken into. All that was left was now a damaged dresser and a damaged mattress. EVERYTHING else was gone. I was not upset with them that this happened. I was upset with them on how they handled it. We immediately called the police and went to talk to the lady working the front desk. She was extremely rude and not empathetic at at? We had items that were valuable but also items that can't be replaced. Fast forward 2 months and I still have not received a call back from management when they told me back in August they would review the camera (at the exit/entrance) and get back to me. I took out insurance through Public Storage and they are still finding every excuse not to pay. Now they want "proof" it were broken into. Even though I have a police report and pictures. If I ever need a storage unit in the future, I will pay extra and go somewhere else.

Very clean. Other patrons are very respectful. Just wish I had 24 hour access to my belongings.

Jessica was an awesome and very nice and very professional. I would highly recommend this location and her.

Jessica was awesome, very quick and professional service.

Jessica was friendly and made the experience quick and easy

Very nice people in the beginning especially Jessica but then when your storage gets broken into they don't care nothing about you don't go to that place

Alice was extremely helpful! I would highly recommend!

Jessica was AWESOME!! GREAT COSTUMER SERVICE

Needed a place to store a utility trailer, garage items and bins of household things. I checked with several places and Jessica was very helpful, so she won my business. She's very helpful and professional. Definitely recommend Jessica and the Public Storage facility in Lakeville.

Jessica good costumer service

Jessica was very helpful

I had another GREAT experience today at Public Storage Lakeville, MN. Jessica has helped us several times before and came through again today. Jessica is a awesome manager professional and personal. Always a pleasure dealing with her.

Jessica did a great job explaining to me the process and getting me up. Excellent service!

Nice clean friendly storage very helpful staff. Thanks Shirley.

We are new customers to public storage and when we went for a tour Jessica was super friendly, helpful and very knowledgeable. She went over all our options and wasn’t just trying to rush us to make a deal.

So helpful and answered all my questions and made me feel confident that my stuff would be in a clean and safe environment! Really enjoyed Jessica’s thoroughness!

Great service Jessica was very helpful, she gave ideas to get the right unit. Highly recomend this place with this nice service, you can't complaint.

Awesome customer service from Jessica! Easy move-in and move-out process! Thanks, Jessica!

30% price gouge in the first 6 months. Not cool during a pandemic and times are hard for people.

Jessica was very good and helpful

Jessica was great and a lot of help

Jessica was a great help on getting my storage unit set up! Fast friendly service!

Jessica was amazing at helping me through the process of renting out a unit as well as dealing with the issues following from another facility. Actually able to talk to a staff memember at this location. Highly recommend if looking for storage!!!!

Jessica was very helpful

Great service! Clean storage! Jessica is awesome!

Jessica was awesome! She got us set up quickly and provided great ideas to help keep items safe.

Jessica was outstanding!! I’ve been an Active Duty Army Recruiter for 15 years and move every 2/3 years. I needed a temporary unit to store certain items while we finalized everything with the moving company. Before locking in a unit, she wanted to ensure one item in particular would fit in that unit. Jessica literally drove out to that unit with me to verify, and of course it didn’t fit, so she found me the right sized unit and also gave me a great deal for a 30 day rental! Talk about above and beyond! Great customer care and highly recommend.

Jessica rocks

Jessica is great! Use this place!

Jessica was awesome! Very helpful and kind. 10/10 would recommend

Jesica was very nice and helpful

Jessica was very helpful and very polite. Highly recommend public storage

Great customer service, Jessica was very helpful and knowledgeable.

Jessica was very helpful!

Jessica is so great easy to work with and very helpful

Jessica was awesome!

Jessica was very helpful. She even looked up openings at other sites, so I had all available options for storage.

We needed to cancel 10 minutes after payment. They only gave us back 1/3 of what we had paid.

Got great service from Jessica. Thanks for answering all my questions!

Jessica was very friendly and personal. Let us know about all our options. Made the experience stress free.

Jessica

Jessica had a storage unit the size of 10x30 ready in less then 2 hours for us great customer service and would recommend to friends

Jessica is the bomb! She helped get me into my first storage unit and guided me through all the paperwork

Jessica was very helpful and got me my unit for a good price.

Public Storage should be ashamed at how they treat people during these very difficult times. Myself and my family were directly affected by Covid-19 and they did NOTHING to help us out. We were not even allowed access to our unit and at no time was help even offered to me as a customer. Not to mention numerous phone calls and voicemails that went unanswered. I will never do business with them again and encourage anyone to think twice about it.

Jessica did an awesome job getting me 2 units for my company

Jessica and Michelle very helpful.

Jessica is fantastic.. She made this experience worth it all.

Fast quick easy! Jessica helped answer all my questions!

Perfect sized units! Jessica showed us two different units despite the cold!

Jessica helped us find a great deal and went out of her way to show us the unit we would be renting! Best experience at a storage facility ever. P.S. give Jessica a raise.

Jessica did an awesome job would recommend this location.

Jessica was very helpful and got me signed up right away.

Jessica was great. Process was very simple.

Five star service all the way Jessica was extra informative and remembered my pad lock as I had forgotten to get one would recommend useing this facility to anyone needing a clean safe place in a hurry

Jessica was great!

Jessica was extremely helpful in the process of finding a rental space. She was guiding through the process and even helped us find people who could help us move our things into the storage. She is very welcoming and great to speak to as well!

Jessica helped me switch units

We rent units at the lakeville location and Jessica helped us she is great. Always pleasant when we call and willing to help us any way she can. THANKS JESS. Bridget and Tim

Jessica was great

Jessica was bomb!

Jessica was very helpful!

Jessica was great and helped me find a larger unit at a better price than all storage neighbors!!

Exellent service.... Jessica is a pro!

Jessica was wonderful and very helpful.

Excellent customer service! Jessica is amazing to work with and very helpful. I highly recommend!

Jessica had everything covered. Very fast.

Very professional & courteous service.

Jessica was great!

Jessica was very helpful with signing up

Jessica was awesome

Jessica was very helpful

Jessica was really helpful. I am glad I came here

Jessica was so helpful! It was a quick and easy process and I'm happy to be working with them!

Great service! Jessica was amazing!

Jessica

Jessica They have been awesome and worked around my schedule. Super friendly and helpful! 10/10 recommend

Jessica was awesome, great customer service

Jessica was great, smooth process!

Jessica was so nice and so helpful. Explained everything very well

Great job by Jessica.

Came in on a Tuesday and spoke with Jessica about a storage unit and she was very professional. Gave me wonderful information on what I could get and what services came with it. I did finalize getting my unit that Saturday with Shirley and Michelle. It was a joy working with both of them. The process was smooth and didnt take too long.

Jessica was great to deal with!

Jessica was wonderful and answered all my questions. Thank you.

Jessica was great! Great customer service and units!

Very friendly and helpful!

So friendly and accommodating. Thanks Jennifer for all your help!

Jessica was great!

Jessica was a pleasure to work with. Great indoor and outdoor storage

Jessica was great!

Jessica was great! Would highly recommend!

Thanks for the help Jessica.

Jessica was great and easy to work with!

Jessica is very friendly and made the check-in process super easy and informative. Place is clean and well maintained with easy access

Jessica rocks

Jessica is the best! Very helpful!

Jessica was very helpful

Jessica has been great! She made check in easy and understandable!!

Jessica was great. 😎

Jessica rocks

Terrible snow removal if you’re accessing in the winter months.

Jessica is amazing. Knowledgeable and very helpful. Loved my experience with her. Thank you!

Very friendly employees

Jessica was awesome!!!

Jessica and Alice were very friendly and helpful in finding the right unit that would work for my needs.

Jessica is amazing. Easy to get set up.

Jessica was very helpful.

jessics

Jessica was fantastic. Super helpful and friendly. Storage space was clean and ready to go. Great experience!

Jessica did excellent customer service and I do appreciate doing business with her

Jessica was once again very helpful with assisting with the selection of my Mother in- Law’s Unit. Would highly suggest checking into this location for storage units. Quality staff, quality units!

Good place

Jessica was great helping me!

Great experience today at Public Storage!

Jessica did a great job getting us set up with our storage unit - very efficient and nice!

Jessica is the best manager ever! Rent from her.

Jessica was excellent and very kind and professional

This review has been edited twice now, so I will share my entire experience with Public Storage staff. Jessica was nice and helpful with opening my account, and other staff members were always friendly. However, I emptied my unit and went out of town in the middle of October and when I came back on the 1st to close my account and they charged me for that entire month because it wasn't before the 1st. A few days later I was contacted by Tanner, the district manager. He expressed great concern about my experience and the review I edited. He told me he would refund my charge and eliminate my account balance. I was not expecting upper management to reach out to me about my personal experience. The customer service and friendly and professional interactions I had with the staff alone deserve a 5 star review.

Jessica was great. Thanks

Shirley was Amazing! I stopped in to check on prices and she found a "Deal of the Day for me for $1 the first month's rent! She was personable, Very knowledgeable, not just about the units, but packing in general. She shared with me several things I hadn't thought about when packing/moving and I purchased what I needed right there! Unfortunately, I had to cancel the unit within minutes after finalizing everything and Shirley so graciously handled all the details for me. Shirley provides the type of customer service rarely experienced. I Highly recommend Public Storage...just ask for Shirley! ---Jeanne Jacobs

Jessica did very nice with the check in process and it was quick.

Just wanted to say that Jessica is a amazing person. I went there to get prices and she was so knowledgeable. Thanks Jessica I will be seeing you soon

Jessica did an amazing job. Thank you very much.

Jessica is super helpful and friendly! So happy to do business:)

Jessica Was Great! Friendly and very Informed. Our check in was a breeze.

Jessica did an awesome job for getting my friend a good unit.

Shirley just helped me setup a unit and everything went very well!

Jessica was fantastic getting us checked in quick and easy!

I came in for help and Jessica was very helpful. I will only work with her. She is the best. If you come in ask for her and only work with her and no one else. She is the best. She is very friendly and professional. Again ask for her and no one else.

Shirley and Jessica were very helpful!

Jessica was very helpful!

Jessica provide excellent customer service. Highly recommend that place!!!

Jessica was helpful!!!

Jessica

Jessica was great!

Jessica is great, grand, and wonderful!

I was in need of two additional storage unites, one climate control and one not. I drastically underestimated the size I was going to need for the climate controlled unit. Jessica showed me the units and was able to find a unit that better fit our needs. She was friendly and helpful. I would rent from here again.

Jessica was very pleasant to work with and very helpful.

Dean was absolutely amazing very friendly and the location is so clean!!

Jessica was fantastic and super helpful! Check-out took less than 10 minutes, it was streamlined and sensible, and I am really happy with the storage locker itself. Everything is so convenient and easy to use, which is great because we’ll probably be using the locker for at least a year. No crowds, no stairs... our move just got a lot better!

Very friendly and helpful ,Jessica was great to deal with.

Jessica was amazingly helpful!

Jessica gave me an excellent deal and was very personable.

Jessica was very fun and professional

Jessica was polite and very helpful

Jessica was very easy to get my unit taken care of no problems

Jessica was great to work with! Very efficient.

Jessica is an awesome employee and a great help.

Jessica was very good to work with.

Jessica was very helpful!

Jessica made everything fast and easy. Thanks Jessica you rock!!!!!

Jessica was the best person to do service for you

Jessica was awesome and made things sooo easy and less stressful for me , I appreciate her & public storage... Thank you!!

Great customer service, and very helpful thank you faith for the help

It was a great experience. Jess was very helpful and easy to work with

Jessica was very helpful and nice

Great experience with Jessica at public storage. Was great with my toddler who was bouncing off the walls. Highly recommend.

Unit had a leak that caused water damage. Staff was aware the building had leaks, said it was "a regional issue". I paid a lot of money for a secure building without leaks.

Jessica did a wonderful job!

Jessica

Jessica was super helpful!

Jessica was very helpful. Thank you.

Alex at the Apple Valley location referred me to this location for a deal. Jessica was awesome with helping what I need with little time and I was good to go!

Jessica was very helpful getting my unit.

Jessica was very helpful 😊

Shirley was AWESOME. Very helpful and very thorough. I highly recommend this location on Heron Way in Lakeville, MN.

Jessica was very helpful and friendly.

I met Jessica at Public Storage today and she was extremely helpful. I was very impressed with her customer service, not one of my questions were unanswered. And the facility is super clean and secure the facility

Jessica was great. It is a wonderful place to store your stuff.

Jessica was great and very helpful getting into my dream storage unit.

Jessica was fantastic and so friendly and helpful

Jessica was great to work with!

Clean and helpful.

Shirley was very thorough and helpful.

Jessica was friendly and very helpful on deciding what would work best for me. Thank you!

Jessica is awesome, quick service and great storage prices in Lakeville.

Jessica was very easy to work with highly recommend

Got a storage unit here. Worked with Jessica to find the unit and size i needed. Great service and fair pricing. Thanks!

Jessica did an excellent job in all respects.

Jessica was the best! Worked with us to get exactly what we needed at a price we could afford! Great job!!

Jessica gave Awesome service great experience :) super friendly

Jessica was awesome!

Jessica made my rental flawless!!!! Very organized and clean office.

Jessica was helpful from start to finish!

Jessica helped us get a storage unit in Lakeville. We got perfect and efficient service, and she made it all easy.

Jessica was very helpful & informative!

I came in needed a unit and Jessica was very accommodating she helped me with the unit fast. All staff there that I have experienced whether week or weekend are knowledgable and friendly. Very good experience!

Jessica was very helpful and wonderful. She was very was fast.

Great facility and great customer service

Fantastic service from Jessica. Thank you.

Highly recommend!!! Jessica is super honest, friendly and very helpful!

There was water damage in our unit so we had to move. The doors were not properly shoveled out which made it very difficult. Not a lot of help from staff. MN weather was to blame but I think staff could have done more.

So much room for ACTIVITIES!!!

Jessica was really helpful and was very nice to deal with.

Rented a unit today and Jessica was extremely helpful getting us reserved online and getting our unit rented. Great experience!

Jessica was very helpful and friendly! I strongly recommend .

Great experience and very quick service!

Jessica and Alex Rick

Great service very friendly employee Jessica

Jessica is fast at her job

Jessica was very good! Answered all my question! Very professional!

Great customer service from Jessica. Fast & courteous!

Jessica was the best!!

Jessica did an awesome job!

Jessica was fabulous!!!

Jessica was great! Super helpful!! 😊

Andres was super friendly and helpful!

Jessica very nice explains good detail organize

The staff was really helpful and accomodating most notably Ms.Jessica

Andres did an excellent job helping me get a unit.

Jessica was very proficient in handling our reservation. She answered all questions and gave us all information needed. She was most pleasant and affable. Facility was clean. Feel it will be secure. Price was excellent, though surprised by cost of required insurance. We added on to our own renters' insurance more reasonably.

Awesome friendly staff! Jessica was a wonderful person to work with!

Jessica was great. She got me in and out in less than 15 mins with a new locker

Jessica was very helpful and provided excellent service. I would recommend this location to others.

Jessica was great

Jassica did good job

Jessica was very helpful and answered all my questions. Will be back when i need to rent a space.

Jessica has been very helpful with getting us the best deal on our storage facilities for our upcoming move! I highly recommend coming here for your storage needs!

Jessica was able to get me in at the end of the night during the last 30 minutes, get me through everything quickly, and got me all taken care of so I could start getting my stuff moved in right away. All in all an awesome experience.

Jessica was very nice and fun excellent service will recommend this place

When I first looked at your facility I was told there would be carts available at the door to put our things on and bring them to our unit. Now I am told there wont be unless we show our ID in the office...and when you are closed? INCONVIENT!!!

Worked with Jessica on the rental. She was really helpful, nice, knowledgeable. Explained the whole process thoroughly. Rental went easy and quick. The grounds and my unit are nice and clean. Would recommend this location.

I have had a great experience renting storage from this location. It is well maintained and very secure. The customer service Jessica offered has been wonderful. I highly recommend asking Jessica for help with your storage needs.

Was very smooth and helpful. Jessica is the person that is always there and I cant imagine someone not liking her. She took care of everything quickly and gave a very good explanation of the rental process and agreement. Would definitely recommend this location.

Jessica did a great job and was very helpful

Jessica made the check in very easy, explained everything thoroughly, and I was out with keys in hand in about 15 minutes. Very good experience, would recommend.

Jessica was very, polite and friendly and professional. I was very impressed with the facility and the cleaninless

Great job

Jessica was very helpful

Jessica was verry kind and patiant with my parents . they are both in their 70s and she walked slow enoph so they could keep up.she explained everything good and thanked my dad for his survice as he is a vet. and she is very georgious. the only bad ihing about the place is the cigrette buts on the ground. thankew for the plesent experiance today it made my day.

Very helpful and friendly. Easy and convenient.

Jessica did N excellent job of signing me up for rental and getting me on my way.

Very Friendly experience. 1/2 the cost of the competition. service was very exceptional

Jessica was great! Helpful and clear communication! Very friendly!

Jessica was by far one of the nicest managers to have helped me score a perfect sized and clean unit thanks jessica!

My husband was their the other day and he said that Jessica was very helpful and helped him with every question he had. I will send anyone to that location if they are in need of a storage unit and tell them to see Jessica. I would give her more then 5 starts if i could. Thank you Jessica for your help.