Public Storage Self-Storage Units at 7800 Park Drive, Chanhassen, MN

Wish I could give Stony 6 stars!

This is my first time taking locker. Tom has been very very helpful. Provided all the details and account set up. I am out on my way in no time. Definetly recommend!

Tom was great. He was very knowledgeable and helped me find the perfect unit for my situation. He deserves a raise!

I have unit 1215 at the Chanhassen, MN facility. I am one of the few that visit my storage locker almost every day. I own a residential contracting firm and store much of my necessary equipment and tools in a 10'x30' larger locker. I have been a "loyal" customer of Public Storage for over "10" years! I noticed the same size locker being advertised to "new" customers for 1/2 the price I am paying? When I asked for a loyalty or credit on my account to compensate for this they said there isn't anything they could do which really surprised me knowing I have been such a long time customer and have never asked for any credits over that time period. Really disappointed in the lack of customer service and understanding the long relationship I have had with them knowing that their website stated they pride themselves in customer service. I am hoping this gets back to a customer relations manager that understands how important customer service is?

Stony was 5 star very very helpful very knowledgeable. It was nice to have a tenant on site to help coordinate the rental

Tom is an excellent employee. He is very polite - he greeted us and let us know he’d be right with us after helping his customer. He is very knowledgeable and immediately showed us units that took consideration of our needs. The process to sign up was very efficient and Tom answered all our questions and ensured we were good to go. Thanks!

Thanks Stony and Tom for the great service!

Stony was extremely knowledgeable and very helpful.

Tom was very helpful and nice. Definitely recommend this place.

Excellent experience.

We recently rented a storage space at Public Storage in Chanhassen, MN. We worked with Tom and he was very responsive and helpful, making our rental experience there 5 star +. The units we rented were climate controlled, clean and accessible. Thank you Tom and Public Storage for a smooth transition while we remodeled our home.

The indoor storage is great. If you store anything in the outdoor units get prepared for bugs to get into your storage unit and dirty up your stuff unless you put stuff down in your unit to prevent that

Public Storage… stay away!! I started renting from Public Storage in Eden Prairie in the spring of 2022. I rented two units while we waited for our house to be finished being built. The process is pretty simple, put your items in the storage units, and then you can take them out. Wrong!!! Here’s what happened. While I am in one of the 2 units we had rented arranging some items, suddenly the garage door access to my unit came crashing down behind me! Startled but OK, I had my cell phone, so I turned on the light, tried to lift the garage door, which was heavy but doable, (there is no way my wife could have lifted it!) so I found a steel rod among my items, I hoisted up the garage door and held it up with the steel rod. I grabbed a couple of items, I then pulled out the steel rod and let the garage door fall down again. That’s when my real problems began! I went to the office to file a report with Public Storage. No one was there. I left messages.. no response. I returned numerous times to the office, no one there. I filed a report online and eventually found someone at the office and filed a report there as well. They asked for my key for access so they could fix the door, and I gave it to them. This was the end of August and early September of 2022! I moved out of one of the 2 units we had rented and was trying to move out of the one that I no longer had access to! Again, this is where my real problems continued. Repeated attempts… repeated attempts…. Does everyone understand I made repeated attempts to get access to my unit all of which fell on deaf ears. Oh yes, when there happened to be someone in Eden Prairie behind the desk, they were sure to file the forms and to make the calls to “escalate” fixing their door so that I could regain access to my rented unit. They reiterated that I could not go back into my unit until the access door was repaired. Well whoever they called or wherever the forms went it was all to no avail. It went into a dark hole of Public Storage incompetency. Not for a few weeks ... Not for a couple of months. But until the end of March/April ( I have heard both!) so 7 MONTHS at minimum and still they did not fix their broken door to allow me access to the unit! But of course I had to keep paying the rent or hear their threat of auctioning my items. Never an apology, never a contact apologizing or expressing concern that I could have been severely injured! Never a contact from district management, never was I compensated for the numerous months of not having the access I was paying for, or given any reduced rent, so I continued to pay my rent while I am Trying to get somebody’s attention. Finally after May I stop my auto payments, get a rate hike and yep you got it, they say they won’t discus it unless I now pay penalties and the increased rent first!! After 11 months of ZERO contact from anyone who has any authority, Public Storage pulls out their strong arm of slapping on penalties and setting an auction date to sell my contents! Unbelievably arrogant. Remember!! Public storage ignored my numerous requests and ignored repairing their broken access door for over 7 months all the while collecting my payments and breaking their contract obligations while they were being paid!! Then they turn on me by adding penalties, fees and rate hikes all still with no correspondence from anyone who has authority to resolve the issue! Completely shameful and irresponsible! All I can say to those who want storage is to go somewhere else other than Public Storage’s machine of lack of concern.

Tom is helpful and greatly professional! Thank you!

Pleasant staff and super easy automated access! Thanks, Tom!

Tom was very helpful on the phone with questions I had about renting a storage unit.

Tom provided great customer service. He explained the rental process,the code system to enter and exit and should me where my storage unit was. And when I moved out of the space there were no issues. Thanks for the great service!

Had some initial issues with entering, but received wonderful customer service with helping to iron those issues out.

Great experience, very informative and going through the process was very easy. Tom was wonderful and made this experience hassle free!

Friendly and helpful staff

Tom gave us great service & full attention, highly recommend!

Tom offered my family remarkable service. I'd call this climate-controlled Public Storage the most calm, cool, and collected place re ease of function and friendliness of service.

Tom was so helpful for my parents & I figuring out which rental to get! He explained everything very thoroughly & always was there for questions! He even helped me unload a pickup load, which I was very thankful for!!!

It’s very clean. And the staff are perfectly helpful!!

Public Storage of Chanhassen has been so easy to work with! To securing the site online (the app is amazing btw) to stopping into the office to ask questions. They have been wonderful to work with!

Not good customer service. They will not budge for the customer .

Chanhassen Public Storage is great! I highly recommend using them for storage needs! The facility is very clean and has great security. They also have a very easy to use app. We moved into a larger unit today after having another one for a few years. Tom was super helpful and answered all of our questions before, during, and after move-in! We will continue to recommend this storage facility!

Long-time customer. Left when they wouldn't price-match their own company's posted rates at another facility 3 minutes away.

Tom was very informative and explained everything in detail. Very friendly!!

Great Customer a service at move in.

Tom is amazing… to say the least! He’s incredibly helpful and always great to talk to when I come in! The office is always immaculate and it definitely gives me a happy feeling knowing my belongings are safe at Public Storage! Thanks Tom!!

Matthew was terrific and made the rental process very simple.

Excellent customer service!!

Tom is great! Very helpful! Definitely talk to him if you ever need anything!!

We appreciate the safe, well maintained property! The property manager, Tom, is accessible and promptly follows up. Bravo!

Excellent customer service provided by Tom. Very clean and secure facilities. Easy to access, load and unload storage unit.

It was easy for me to reserve a spot online and then when I met Tom at the location he showed me the two available in my size. It was nice to be able to choose which I wanted instead of just being told to go to one. Security is good, location is convenient, and the staff I've encountered are friendly. 10/10 recommend.

Should be open 24 hrs

Tom has been extremely helpful from the very beginning for my storage needs. I had a complicated situation as it related to the sale and purchase of two properties. He kept me informed of various options when I was not yet certain when I would need the climate controlled unit. He returned calls promptly and was always available to answer questions. He remembers names!! I would highly recommend Tom (and Public Storage). I give him 5 stars!

Tom provided exceptional attention and service - great job and great location!

Our initial visit to review this property. Carol was very gracious and helped secure storage at a couple of locations when it turned out the Chanhassen location did not have the storage we needed. Carol is a gem of an employee and a great ambassador to Public Storage.

We loved this place! Tom was awesome, and it is super clean. No problems whatsoever. Highly recommend.

Tom is the best he should be very rewarded for his talented very kind and very organized work thankyou greatly reward tom

Great management at this property. Tom is so helpful. The app for Public Storage is awesome as well. Open it from your phone is nice.

I was happy with my move in experience;ce the unit was well lit and very clean.

John did a wonderful job helping me. I was only moving to the unit a few units over and he gave me some salt to use so I wouldn't slip and also cleared some snow for me. However, the reason for a lost star is because over half the units had about a foot and a half barrier of snow in front of them which I don't believe is good property management.

Tom was great to work with. Easy sign up and very helpful.

This is a great place to trust my belongings. I am at ease knowing my life is safe here. Tom, who I believe manages this location is very kind, hands on and extremely helpful in many ways. He knows my name and is always around when I need help.

Tom was very helpful and answer all my questions

Tom has been of great help finding an available storage spot and his service during our rental has been superb!

Tom did a great job setting me up for a storage unit. His attention to detail and service was unparalleled. If you live nearby, or even if you don't, rent a storage unit with him.

Tom provided awesome guidance, flexibility, and kind support, before, during, and after our big move. After 29 years in one house, we had little idea how much storage space we would need. Tom went the extra mile more than once to get us into the right units, and to coordinate a return of one un-needed unit after the move. 5 on a scale of 5!

Great Customer Service from both Tom and Sonia. Tom was a great resource and very kind. Definitely a great place to store in the Chanhassen area.

Tom was very helpful with the whole process!

Excellent storage place. Mr. Tom is an amazing helpful guy, so the bussiness excedees my expectations on renting this 10 x 10 Public Storage.

Tom was great to work with. Promptly returned our phone call ,and very helpful.

Tom did a great job helping us today.

I upgraded my storage unit from a 5x5 to a 5x10 over labor day weekend. Eron at the desk was awesome in helping find a location close to my current storage unit, and then working with me to get time to get everything moved over. He also helped clear up an autobilling issue that I was having with the website. Was great customer service and very much appreciated.

Eron saved me by getting me my unit that was given away by corporate. Give this man a raise

I highly recommend Public Storage in Chanhasseen. The staff, Eron, has been very knowledgeable and gives great customer service!!

Eron #1233 at PS was helpful, respectful and efficient when renting our unit. The complex is clean and convenient. I would recommend this location.

My husband and I worked with Mr.Eron he was very friendly, helpful, and knowledgeable! He walked us through every point from renting, insurance, to the promotions going on. Any questions we had he answered. He even made sure I had enough supplies for packing for my move. He was such a delight!

Great customer service, efficient, and clean. Eron was great and friendly. He had his mask on. Thanks for being safe. Highly recommend.

Public Storage in Chanhassen, MN has excellent staff. Eron was extremely professional, kind, and helpful in finding a larger garage than one that was previously reserved. Eron was not only able to find a larger garage, he was able to provide quick service and important information of what to expect in at Public Storage. Thank you Eron for your professional courtesy.

Smooth transaction, great staff, secure, and was able to rent and move stuff in right away. I would recommend this place to anyone looking for storage, top notch!

eron was awesome very helpful and accommodating and will continue to use this storage for all my storage needs now and anytime in the future and it's because if the 5 stars customer service that Eron provided!!

I first rented a spot in eden prarie where I live we had road work being done and I got a 5 by 10 being told and I also thought it would be big enough so when I get there the entrance was not wide enough so Craig found me a place at the chanhassen store I get over there they knew what I needed and after they took all my information and took all my bike information I was stupid and paid for it then we went to look at the locker I seen the lip to get into it was to tall I told him it would not work they would not refund me at the time my wife and bank fault them I got a 30 dollar refund that was after I paid almost $200 dollars for something I could not use stay away from them use metro storage they where stand up I will tell everyone I know to never mever strust them I will tell everyone I know they are bad people . They most likely rented this same unit and made double the money. These guys were not about the customer, they were all about the money. This manager was everything you shouldn't be Gutless he didn't want to deal with it he would never even call back That is someone unprofessional and shouldn't be the manager of any business I will talk bad about this business to everyone I know. They are not a reputible business they lied about their property. As far as I'm concerned I will never recommend them to anyone. All it took was a call and they couldn't even do that. It was a waste of my time, lesson learned. Words go a long way, good luck to you. Stay away from these locations go to Metro Storage they are the definition of what it means to be a good business and a professional.

I have been a customer here in Chanhassen, MN for 3 or 4 years. They have a problem with the carts in the indoor facility. Most of them have caster wheels where the swivel does not work smoothly. When you pull the cart along, it fights you since the casters are not tracking smoothly. I took this photo of the issue. ALL of the ball bearings in the swivel plate are gone!! I called them maybe 6 months ago and they said they are working on them. I guess this is not much of a priority for them. Everything else is good, but this really gives them a black eye in my book.

Property manager Janet is very helpful with my needs. Thank you

Rented with Jan at Chanhassen and was a great experience. Would recommend.

Came in and bought some boxes from Jan. She was very helpful. She helped me decide what boxes would be best for my move. Appreciate all the help

Thanks to Twanika and Janet for great and prompt service in getting us a storage space.

Jan (Janet) was awesome! I made a reservation for a unit online the night before I showed up. I also showed up at 9:30am, right when the office opens for business. It seemed unlikely that someone would have checked an online reservation and been ready for me first thing in the morning, well Jan had! It was also really cool that she was interested in getting me checked in and set up quickly. We just moved into town and it seems as though my list of things to do never gets shorter, never the less this errand went very well. Anyway, it was apparent that Jan is as competent as she is friendly. The facilities seem quite nice as well. There has been a lot of snow and the lots were all clear. My unit was clean and in good operating condition.

Jan is a wonderful woman to deal with when dealing with our storage unit. She goes above and beyond when taking care of our concerns; we want to stay with this unit, knowing Jan works here and is willing to work with us!

Jan was phenomenal, very helpful with my first time using public storage. Highly recommend!

Janet was wonderful to work with getting our unit rented. She talked through what kinds of things we were storing and made recommendations based on her experience. She was very helpful walking us through having rental insurance and how to best mind our belongings.

The gate codes do not always work service Is decent. The price is a bit high for storage lockers.

I love Public Storage in Chanhassen. The employees here are so kind and helpful. They offer a reasonable rate for units. I have access to my unit whenever I need. I highly recommend this business for your storage needs.

Rented a unit at Chanhassen. Jan made it easy. Great experience.

Rented a unit at Chanhassen and Jan was very helpful and sweet. Would recommend. Thank Jan.

Andrew was Awsome! No Pressure Extremely helpful! I would recommend this Storage Place 100%

Andrew walked me through the process of renting a 10x20 unit. Very helpful! Smooth process for start to finish. Looking forward to working with Jan the manager in the months ahead!

The customer service representative at this location was very knowledgeable, and courteous. She was extremely helpful with the selection of materials and unit best suited for our needs. Thank you for your Stellar employee!! (Twan.ka)

I had the best experience! Danny and Jan were amazing and I couldn't be happier with my experience! Highly recommend!

Danny and Jan very helpful, nice facility.

Long time renter at Chanhassen. Janet was very helpful with our move out. Will return if we need a space again.

Jackie was amazing...helped me in a pinch...she definately received 5 stars from me!! Would highly recommend this public storage site!

Great service, always cordial staff. Clean, well maintained, good access hours, working security. Interior units are dry and accessible. Jackie in the office is always super helpful.

Janet was very helpful in determining which space was right for me and helped me find the best price! Customer for life!!! Thank you Janet!

I have never rented a storage unit before and Janet make the process super easy. A great person with a great attitude! Thanks for your patience!

Rented at Chanhassen public storage on 7 /10 /19 with Janet the property manager and was very helpful. Great service.

Easy sign up and tour. Units are well maintained and Andi did a fantastic job working me through the signing process.

Rented at 08305 on Saturday. Janet was very helpful with my rental. Thanks

Janet from store #08305 is superb. She is friendly, professional, and patient. She helped during a stressful time and her demeanor made all the difference in the world.

Andi is wonderful to work with

Andi is helpful

Let me just start by saying Janet the property manager at this location is a strong person. I walked in looking for prices and not only did I get those but I also got to witness a man making her feel so small over something she had no control over. He was yelling so much she couldn't even get a word in. When she has the size space I need I will definitely be back. Unlike some people these days she did not engage in his behavior she had a great attitude about it. That's what I call great customer service.

Went to Channhasen and rented a space . Tawnika and Janet were great nice and clean.

Jan was a great help today with my payment .

Andi was very professional and had a very positive attitude. THANK YOU.

Andi the property manager was amazing! She was so understanding and helpful with my situation. She took her time to explain everything and how everything worked. Would highly recommend.

Andi was amazing, gracious and very efficient...She walked me through every step of the way to make my move super easy! I highly recommend Public Storage in Chanhassen, MN

I worked with Andi today. She was very knowledgeable and great to work with.

Did a rental their today and Janet was very helpful. Excellent service.

John is a really great asset to Public Storage. I appreciate doing business with him. Very professional and he goes above and beyond. It’s also a great place because it’s one of the few remaining that has a drive thru garage!

Had a great experience at this location. Twanika and John were very helpful. No problems the entire time we stored here. I would recommend anytime.

Jan from public storage chanhassen is really kind, helpful & professional! She helped with finding a different unit from the original one I registered for & the process was smooth, she explained all the details of the rent agreement thoroughly too and walked in very snowy weather to show us our unit & salted the pathway & brought a shovel also for the snow.

Have stored here for over 10 years. John has been always very accommodating, and makes an old customer as valuable as a new customer. The new girl, Janet, was very nice. Thanks Updated, 1/19 My door wouldn't open, John came out and helped me, something inside the storage unit had fallen against the door. After some back and forth John dislodged it and opened the door. This guy is a great help.

Just moved out of our unit. Jan was very helpfull. Thanks for great service.

My husband and I just downsized to a senior building, John was very helpful in finding us a space to store our extra stuff. Thankyou!!! Just vacated our unit this weekend. John was very helpful, and informed us of what we needed to do. Such a pleasant man. Will rent again if the occasion arises.

Nice storage facility. Great staff, very knowledgeable. Update 1/1/2019, office was closed today, however ran into manager John as he was leaving, and he helped me out with questions we had. Great customer service.

John was fantastic. Great customer service.

Well cared for property. Donna's customer service was exceptional and she took the time to help us find the right unit for us. Highly recommend this location for storage needs. Update 12/29/2018 My wife and I just rented out a storage unit in the climate controlled area for the second time in preparation of us moving from our current location. Donna no longer works at this location, but John assisted us out and was very knowledgeable and was able to help us Gain access to our unit. John was able to answer any questions that we had. I still recommend renting a unit here for your storage needs.

Rented a unit for my business this week. John and Janet were very personable and well versed in my needs for storage. I would recommend.

Sara was uber on!!

I just want to say I have never rented before and when the time is right I will be coming back to this location. John was the employee working and he was so very helpful. I had no clue what I needed. It was all so much to take in, inside, outside what size. I really needed to figure out what I could get rid of. So I have until the new year to make up my mind on what I'm going to be doing otherwise I think I would have just gotten something right away. John said he would check in with me in a couple weeks if he hasn't heard from me. Thanks again John. If your looking for storage this is the place for you.

Overcharge.... 95% of my stuff was ruined... Plus they allowed my mothers ex to add himself to the allowed list and he stole my step dads tool boxes and all the electronics out... Will never use them again!!!

Sara at the front desk was exceptional! She was caring for another customer when I came in. Apologized for the wait. Answered the phone but immediately told them she would call back because she was with a customer. Called others to try to get to the bottom of a payment issue. Sent a note to the district manager AND opened a service request because she couldn’t fix it right away. Called me the next day as follow up to let me know approvals for the refund were mostly done and I should check my CC for credit in a few days. She made this experience WORK the way it should. Exceptional care!

Donna was a great help on taking care of my customer service needs quickly, promptly is very well maintained and clean.

The place was well lit and clean. The costumer service personnel Sara, was very informative and friendly. She was genuinely concerned for the security of our belongings. I have been told by family that Public Storage is a great place to hold your stuff until you have the space.

John was great to work with, knows his stuff and was prompt and efficient

John was very knowledgeable and helpful, I need to consolidate my parents smaller units into 1 larger one. He laid out my options and showed me how to do it and save money.

John from Public Storage in Chanhassen was customer friendly, explained things simply, and treated me as a customer not a sales number.

Thank John the manager at this property. You couldn't have been more helpful. I look forward to my return when we are ready to make our move. This facility is wonderful very clean. If all the other employees are like John than this is the place.

We reserved a space at $1.00 for the first month, at this location and was told the space we reserved was no longer available. There was space available but at a much higher rate.

Just moved out after a year of storing. Was overall a great experience. Staff was always helpful and friendly. Thanks John and Twanika for all of you help. Had units in temperature controlled building, would recommend.

Cheryl did a great job in handling our rental. Very personable and knowledgeable about the property. The space is very clean and well maintained. We would not hesitate to recommend to anyone.

Donna hooked us up!

Excellent experience working with John. Super easy to get set up and very thorough walk through of the unit, property and process.

John and Twanika were very helpful. Made my rental effortless and faster than at others. Great customer service and was thoughtful enough to show me a unit before I committed. Turned out I went with a bigger unit. It would have been a big hassle without John's help and experience. Very clean nice area. Well lit and easy to access. I may move another unit to this location. Thanks John.

John was very helpful. Very satisfied with the service.

The property manager at the Chanhassen location was very helpful. He got me into a storage unit that met my needs very quickly. The property is very clean and secure. I would highly recommend this location to others.

Twanika and Craig and Frank were a trio of the most helpful people I have ever encountered in my life. I cannot recommend them higher. I will not do business with anyone else other than Public Storage in Chanhassen. I’d give them 10 stars if I could :)

Awesome location! Easy access and clean. The staff are top notch! Our most recent agent, John provided fantastic service and is very patient and thorough while explaining the details, exit, entry, codes, storage, etc. We are a return customer and also received great service from Donna. Kudos to who ever does the hiring. You do a great job as we have only received the best in customer service. Time and time again. I will definitely recommend your facility!!!

John was very pleasant and thorough. He showed us the storage space and clearly explained the procedures for getting in and out of the property and the storage space. Overall it was a very pleasant experience thanks to John!

I just have to say that the team of John and Twanika that you have running this location are excellent. Don't get rid of them. Thanks guys for all your help with my sons storage needs.

Bryan was helpful and courteous.

Excellent customer service! Very fast and easy service.

Had storage here for the last year. The staff is great. Climate units are clean and have easy access. Maybe a few more carts to use on weekend's. Overall a great experience.

Great storage, John and Twanika were great. Climate building was very clean and well lit. Overall a great experience. Thank you both

We rented a unit here for one month, by far best yet! Unit was very clean, location was great felt very secure leaving everything we owned there. John was very helpful and kind.

Twanika was awesome!!! Highly recommend.

Great place to store your stuff! John was super friendly made me feel right at home keeping my stuff there.

Very professional and knowledgeable. Worked with me to help make my move a positive experience. Thanks John!

What is the cost for renting a storage unit? And are there various sizes of storage units and a range of costs? What are the terms of renting a storage unit?

Sharon was friendly, helpful, and efficient. This is my 3rd year of renting at the Chanhassen location.

Good place, clean and reasonable.

Bryan was great, very helpful and great service. Clean facility and good lighting. Nice to work with someone who cares about customers. Thank you Bryan.

Great facility and staff. John was extremely helpful and accommodating on a very busy day.

John was very thorough and helpful as we researched the options and went ahead with our rental. The facility appears very secure and user-friendly.

The staff is great and very knowledgeable. They were wonderful to work with. I'm taking 1 star off because my first unit had no lights. They were in the middle of fixing them but after a month in a half they were still broken. My unit was in the back corner so I had to bring a flash light if I wanted to see anything.

She doing best customer I ever see long time

This place is great. Janice was the best. She showed me around before I decided to rent and helped me with all my questions. This place is my new go to. Thanks Janice and Public storage👍👍👍

You have great customer service

From Donna trying to give herself a 5 star review when I signed up, to a price increase right after my locker was full, to being locked out for a month this past winter due to a frozen lock (which I was threatened to not cut off myself), to evidence of rodents in my things today when I checked out... I won't be back. John is new and seems nice, which should help. Sorry John, I told you today when I checked out this was coming. Not your review, so you can offer it up the chain as room to improve.

Great customer service. Nice property.

Location is good if you live in Chanhassen, BUT, they have only two wheeled carts to move your things into the inside units, a real hassle to find one in such a large building. AND, the lighting for the inside units have a number of missing florescent bulbs out. They need to be replaced on a number of the floors. (main floor and upper floors) Not well maintained from a lighting perspective.

Very helpful, convenient, and great price!

Chanhassen Public Storage is a very nice place to use for personal storage. John, the prime contact at the facility is great. He cares, he explains clearly, and he works to understand your needs. Good place and a good person.

The storage space was clean. Security cameras are everywhere! Lindsey who shown me the unit was very kind. All my stuff fit!

Donna, Carol & John have all helped me at different times. The customer service at this particular facility is absolutely the best!

Helen and John were so helpful and friendly.

FREE AT LAST NO MORE BUSINESS WITH THE DECEITFUL, LEECHING, SICKENING, MEAN, NOSEY, ABUSIVE EMPLOYEES DONNA, ASHLEY, AND JOHN. IT WAS SO HORRIBLE THAT DURING THE 28 MONTHS I HAD MY BELONGINGS THERE, I HAD TO GO PAY MY MONTHLY BILL AT SAVAGE, EDEN PRAIRIE, BURNSVILLE, OR OTHER PUBLIC STORAGE OUTLETS SO I WOULDN'T HAVE TO SPEAK WITH OR SEE THEM EVER AGAIN. I WOULD NEVER RECOMMEND THIS PLACE AND SEE NOW HOW THEY HAVE PUT PAISLEY PARK ON THEIR MAP TO GET HERE? LEECHES!

We have always had a great experience with Donna, but I am rating this facility with one star based on our experience with having to call the on-call manager, Dan, after hours. Disclaimer: we should have pre-authorized a late access code with Donna beforehand, but after moving and packing for 3 days, it slipped our mind. We ran out of boxes while moving and had to go on a Target run to get totes, and when we came back, the gate was locked since it was after hours. We called the 1-800#, who told us to call the on-call manager, Dan. We called him two times, left a voicemail, and texted him, and he NEVER responded. We waited around for about a half hour expecting a return call since he was on-call, but he never responded. He didn't even have the decency to follow up or have his staff follow up the following day. I would beware of a place like this if you ever might be in a situation to need help after hours.

These facilities are always clean and well managed. Donna, the onsite manager, has always been friendly and very helpful!

Great overall service

Great place. Works very well with its tenents

Awesome customer service from Donna in Chanhassen, MN

Loved my experience with Donna!

Donna is absolutely wonderful. She's professional and helped me with finding the perfect sized unit that will meet my needs. I highly recommend Chanhassen Public Storage. High Ceilings in units and you can drive your vehicle into the unloading area and drive right out.

Donna's the best!

Donna is awesome!

Donna did a great job getting me set up for my rental. Very pleasant and thoughtful.

Donna is a great customer service and very helpful

Clean, safe and secure. Make sure you speak with Donna - she'll ensure you have the right space, location & coverage! The property is certainly well-managed by her!

I walked and Donna give me the best services

Dona is the BOMB!!

Donna is great and a joy to talk to!

Good customer service.

Donna is great!

Donna was awesome! Great customer service. Thanks Donna.

Excellent. Donna is fabulous!

Wonderful service by Donna

Donna provided wonderful customer service!

Love Donna! So helpful and always available for questions. Definitely will recommend this Public Storage location to anyone!!

Donna did a very good job with help me find the right unit she gave me great customer service and if I ever need a unit I will come back to public storage in Chan Hassan thank you for the great work she did

Donna was great getting me in and out! Loved it!

Donna is very friendly and helpful, and Ashley helped spray a bees nest above my unit. Great employees. I would use this place again.

Donna has to be one the most lovely ladies that I know.

Donna is great!!!!

Donna is amazing. Hands down!

Great service. Able to answer all our questions. Thanks you!

Donna is the bomb

Donna, is great to work with.

Donna was so kind and helpful, she made a stressful situation seamless. Thank you soooooo much.

Donna from the front office was very courteous and professional. Very pleasant experience overall.

Great customer service from Donna!

Donna is the best. She is always helpful and knows me by name

When I come in to buy packing supplies Donna sold me just the right amount, not too much!

I come in every month to pay my rent and I'm telling you my daughter's love Donna I love her customer service and I appreciate how she takes time to make sure everything is correct about my address and phone number I really appreciate what she gives to the company

Donna at public storage provides outstanding customer service!

Donna is always polite and helpful.

She was very helpful and nice to talk to.

Donna is so wonderful! She has the biggest, best personality. She is a gem, and makes the whole public storage experience worthwhile.

Donna does great customer service and I appreciate her thank you

Donna was phenomenal. Great personality and very informative and knowledgeable. Great employee!

Donna helped me out today. What great service and friendly attitude! A wonderful experience!

Donna was great!

Donna was very kind and helpful. Great customer service!

Donna made the whole moving process a lot easier by helping us get the storage unit set up.

Donna was great and extremely helpful!

Donna is the sweetest there ever was! :-)

I came in to find a unit. Donna was fantastic for helping find the right unit!

Donna was amazing and made our experience renting a new unit a breeze!! Highly recommended!!

Donna is one of one of the friendliest people I've ever met

Donna does great customer service. Always a friendly face.

Donna is great

Donna was very friendly and wonderfully nice to work with!

Donna was Awesome!!!! Huge help and very friendly!!!

Teresa was a great help got me the locker I needed made it very easy for me

A well taken care of property. Always clean and accessible even during the winter. Donna, the property manager, patiently showed my mother and I different units and offered expert advice on how to stack and place our items.

Great customer service from Donna!

Great customer service from Donna.

Donna was awesome. Big help to someone who had never used storage before. Knew her stuff.

Donna has amazing customer service, very clean!

Donna, was a blast to work with. She was very nice and answered all of my questions.

Janice and Donna are awesome!

Donna was very helpful and fun to work with!

The customer service by Donna is great!

Super help from Donna!

Great customer service, friendly, personable. Donna is awesome

Stopped in to make my payment spend some time sharing with the property manager Donna and I'm telling you I enjoy talking with her she gives great customer service and she has become my new friend thank you public storage for such a great customer and management of this property

Tell the staff was very friendly very helpful very thorough been here before this isn't my first rodeo oh and I've always worked with Donna and she's fantastic

I came into the office of public storage in Chanhassen I met with the property manager whose name was Donna donna has a great personality her laugh is out of the world her customer service is outstanding I appreciate all the help and everything she did to make sure I found the best unit for the price and the size I need it I want to thank God for her great customer service

Donna provided great customer service.

Great customer service with Donna. Enjoyed my visit with Donna. Thank you.

Donna has provided me with great service every time I come in. Love this location!

I stopped in after I made a reservation to confirm my unit and I ran into the best property manager you get everything done she explain the procedure to me and show me how to save money I would recommend Public Storage Chanhassen to all my family and friends for now on

I had a good customer experience with Donna today, and throughout my business relationship with Donna and Public Storage, for many years. Thank you!

Donna was very helpful in the process of renting the unit.

Donna the manager was very helpful and friendly. Clean space and well managed property.

Awesome. Donna is FANTASTIC!

Donna is awesome at public storage, very helpful

Good customer service Donna

Donna was great and helpful. Great experience.

Donna was extremely helpful and accommodating. She helped me fill my needs exactly. Couldn't ask for better service.

Donna was super helpful and made the process go quick and easy.

I've had a great experience with this facility. Very clean and Donna gives excellent customer service! Very nice people on staff.

Donna was lovely! Very helpful and courteous in getting me set up with a unit.

Donna gave me great customer service. The units were clean and in excellent condition.

I came in to rent a unit here at Public Storage in Chanhassen and I meant Donna I want to tell you all that Donna has great customer service and I appreciate all the information she gave me on how to store my things in my unit thank you public storage for a great employee

Donna was extremely helpful from the beginning @ sign in, during months of my questions while I was out of state and all the way through to the end. Thank you!

She is very nice to work with.

Great experience with Public Storage! Donna is a great and compassionate person who not only cares about you but also your belongings! Very helpful in making sure everything was perfect.

Donna was so helpful! Great customer service

Donny was exceptionally helpful because we haven't been here in 7 years and now we're set straight

Donna was extremely helpful and accommodating of our last minute storage needs!

Donna was so sweet. She was stuck working with another customer in the morning when my appointment was supposed to be and she called me back later saying that she would stay open late to make sure I got my unit on the day I needed it!

Storage facility was always clean and excellent staff. Thank you Donna!! It made our move a pleasant experience. We would highly recommend this storage facility to others Our sincere thanks to Donna! Chris

Donna, the Property Manager, was extremely helpful, courteous, and professional. She went out of her way to accomodate us and made sure we had exactly what we needed. We would highly recomend renting from Public Storage in Chanhassen. Great experience!

Donna was extremly helpful and went over and beyond to help us out thanks to her and public storage for the wonderful service

Very Clean and OUTSTANDING Customer Service!!! Could not ask for a better climate controlled storage location!

I recently signed up to lease a storage space at the Public Storage facility in Chanhassen. Donna was incredible in helping me choose the space and location. She went out of her way to find the right size and the right price. I really appreciated the customer service above and beyond. Thank you Donna! I'm looking forward to getting our move started.

Had a great experience with Donna and her great smile!

Donna is the nicest person I have ever met. She is always super helpful with everything. I would recommend this public storage to anyone.

Donna was very helpful in finding the right unit and making sure our move went smoothly.

Great customer service. Donna was a great person to work with!

Really good! The person that helped us was awesome, she joked with us and had fun. Great experience!! If you ever need a spot for storage this is a great place. Thanks Donna

Donna was absolutely wonderful to work with. She made it very easy and seamless for my storage needs. I highly recommend Donna and her public storage facility.

Our experience was definitely 5 stars. Donna was so helpful and informative every step of the way. Also she had the best attitude in customer service we have had in a long time. She was fun and easy to work with. Thanks again Donna, Jenny Blue Janet Schwanbeck

Donna & chuck great service

Chuck and Donna were very helpful with our changeover today!

Donna is the best at everything!

Dona is great

Thank you for the great customer service and the friendliness that I received from Donna the property manager at Chan Hassan and I would recommend this to all my friends and family thank you

Thank you Donna for always having a friendly face on staff.

Donna ALWAYS does a wonderful job keeping the place clean and ALWAYS has a smile when I stop in!

I want to thank Donna for her service and being available and her great customer skill Thank You public storage for a great worker and then

Great Customer service. Friendly.

Donna has been such a big help to our move - thank you so much

Donit does excellent customer service and I recommend public storage in Chanhassen to anybody who needs a good unit

Donna is the bomb! Best storage place in carver county. :-)

The best part about the Chanhassen Public Storage facility is Donna! Donna is so kind and helpful, she makes the whole experience there a pleasure.

Donna is very helpful and polite!

Donna hey I stopped in to pay my bill and I want to let you know that donna has excellent customer skills and I recommend anybody that is looking for a great customer skills and service to stop here and

Donna is always awesome and gives fabulous customer service!!

Donna was awesome

Donna is a sweetheart!

Donna she is awesome good customer skill

Considering storage options and stopped in here. Chuck was very professional and helpful. The facility was clean and well-run.

Rented with Chuck today and it was quick and easy and he was very helpful getting me all set up with my locker...great customer experience!

Donna is awesome...friendly and customer service with a smile!

Vanessa explained everything to me . Showed me the storage space , really went above and beyond my expectations . I would recommend this facility to a friend .

I can in to the office very upset and needed some help. I want to thank public storage for hiring Donna. For she had patients wit me and show me love and wit her help I got my unit.. thank public storage for Donna

We worked with Ashley and she did a great job. She knew her way around the facility, took us quickly through the paperwork and was pleasant to work with. Only extra fee we were unaware of was the required monthly insurance fee. We did not see that listed when we looked online.

Donna is awesome! !!

Donna was a great help!!!

Donna is one of the sexiest black women and with that she is so professional, and courteous, and knows all of Public Storage's policies. and I recommend anyone who is looking for a good place to store there things to come to public storage in Chanhassen and meet Donna.

Donna was fantastic - very helpful and explained all of the cost elements

Donna has worked this location for some time now. She is always helpful and good to deal with. She is fair with the customers while clearly explaining clearly Company Policy.

The manager, Donna was very friendly and helpful picking the right size unit ,and giving some options. She showed me the unit and demonstrated the locks etc. Unit was very clean and ready to move into. It was a great experience. Bob

Thank you public storage for the great customer service and clean well lit storage units. Donna is one of the most helpful people I have met recently and she has made my experience here very fun and enjoyable. she is always very helpful, friendly and always has a smile for me when I come in. Thanks again, I would recommend the Chanhassen PS to any one.

I have used Public Storage multiple times and have always been pleased with the service. At this particular location the Property Manager, Donna, is super friendly and helpful. She helped me book a last minute storage space when I had trouble finding a trailer for a long distance move. The space is clean and secure. Can't go wrong!!

Donna is fantastic! I was in a real bind. I have stored my boat for the winter in a friends garaged for 13 years. I was planning on storing it this coming weekend. I just found out the space is no longer available. I visited 3 Public Storage sites and was having trouble finding a unit I could get the boat into. I have to have a unit that I can back the boat straight into. Donna was incredibly helpful. She drove me around and we found a unit that would work for me and helped me try it out. She was so polite and helpful. Thank you Donna so much.

My Mom has been renting out a storage unit here at Public Storage Chanhassen for the past few months and we have been very pleased with our service so far! Donna went above and beyond in helping us get set up, and helped us transition into bigger storage units with ease. She is an absolute delight to work with, and we all greatly appreciate her attitude and integrity! If you are in need of a storage unit in the Chanhassen area, be sure to check out Public Storage.

Donna walked me through getting my autopay hooked up. SHe was extremely friendly and very helpful!! The above review was written several months ago, and I still stand by what I say today. I am about to close out my account with Public Storage and everytime I speak with Donna, she has been always been extremely calm and helpful. It has always been a pleasure doing business with her. And if it were up to me, I would give her a raise! Thank you, Donna, and Public storage, Molly Brooks

This place was very clean. We ended up with a 10 x 10 temperature controlled unit and Donna was very helpful in answering all our questions and getting us set up quickly. I would recommend this storage facility if you're looking for additional storage space. Stop in and ask for Donna, she's great.

Donna, the property manager at the Chanhassen location was terrific in offering detailed help and information in terms of unit availability, showing me the unit and confirming the right size unit, as well as the pros and cons of climate- vs. non-climate controlled units as they relate to my needs. Just all around friendly, and a great person to work with. A gem of customer service. She helps give the impression of the facility as being extremely trustworthy and efficient.

Moved in September 8th. Everything went smooth. Met Donna on the previous Friday (Sept. 5th) and covered all of the paper work and questions. Picked up the key and finalized a few more things on the 8th and were go to go. Thanks Donna for the smooth transaction. Unit was clean. All buildings seemed to be well cared for. Would highly recommend.

Donna is the Public Storage diva!! Great personality and great help!

Donna has been terrific to work with in a recent transition and downsizing of my space needed. She kept me up to date on potential openings of smaller units, showed me units in the temperature controlled area upstairs and downstairs for size reference, and helped me to get the space I needed. I have been using Public Storage for many years and Donna is certainly an asset to the property.

Donna was great help!

We used Public Storage for temporary warehousing as we downsized from a house to a condo. Donna was very helpful and friendly and made it a pleasant experience. We highly recommend this Public Storage facility and would not hesitate to use it again.

Donna was very helpful in my move in

Proberty is clean and accessable and Donna is courtious and knowledgeable.

I shopped around for the lowest rate on an exterior 10x15 space for my father and had excellent customer service on site by Twanika. The space itself was fine. Please know that the posted rate does not include a required lock fee and insurance. After several months of renting he had a rate increase of $20/month which we thought was excessive given the size of the unit. I emailed in and was told to contact the customer service number directly and after wading through at least 10 "menu choices" finally had the chance to speak with a "customer service" rep who was very curt - NOT courteous! She did not care that my father was on fixed income.She claimed that he wasn't eligible for a reduction because incoming renters were paying $198 per month at that site but we know that that isn't honest because we were quoted a lesser amount and can shop around online to see - perhaps she was looking at climate controlled or a different sized unit??? We won't recommend Public Storage, because they seem to be enticing you in with a lower rate just to hike it later when you are all moved in and customer service at the corporate level is lacking.

Donna was a pleasure to work with.

Awesome, Donna was very friendly and accommodating.

Very efficient

Donna was so awesome and super helpful during a very stressful situation. Thank you Donna!

Very helpful!

Donna was great! Awesome customer service!

Donna was great, we're going fishing!

Donna was amazing!! I probably would have looked at other places if it wasn't for her!

Easy check in. Friendly service with Donna.

Donna is awesome and always takes good care of us.

Excellent service and very friendly! Thank you Donna!

Great place! Very secure! The lady working at the desk, Donna, was very helpful!

Donna was a great help through some tough moments. I would recommend her for your storage.

Donna was a great help. We all set.

Donna was very personable and Knowledgeable. Very helpful!

I have nothing but great things to say about Donna at the Chanhassen, MN location. I was asking about renting a unit in another location and she offered excellent advice and service while saving me money. This kind of service keeps customers coming back! Hats off to Donna!

Unit was very clean and worked out well. Donna was very helpful

Donna was great! She was so helpful and made the whole process very relaxing. It was great!

Awesome with Greta and Donna

Anthony and Donna were "the bomb," great people!

Donna and Anthony were amazing. Great experience.

Donna was very helpful in finding me the best storage unit for me

Well run storage with clean, well lit, climate controlled spaces. Donna's excellent service helped my daughter and me get everything that we needed for our summer storage. Thanks!

Donna was extremely helpful

Donna was very friendly and helpful. It was pleasant experience.