Public Storage is hard to work with, inconvenient to use, wildly expensive, and has unbelievably bad communication with their customers. Lack of communication leads to bigger problems that they then refuse to help solve. DO NOT USE UNLESS ITS YOUR LITERAL ONLY OPTION. if i could give 0 stars, i would.
I talked to someone and he took care of my problem. Thank you
Always your best bet! Safe and Sound! RP
Generally pretty solid place, but I had to call their helpline to refresh the gate code once a month or so. The app likely works better
Staff was professional and and friendly.
Customer service is a 10/10! So friendly and helpful!
Staff is extremely friendly and helpful!
Hay que salir ant3s de la hora del cierre porque si no lo haces hay que llamar a servicio al cliente y esperar una hora aproximadamente en lo que te habren la puerta deberían habilitar la salida para las personas que ingresan antes del cierre
Tom is amazing and so helpful and sweet. I never had any problems at this location. The climate controlled building had no problems amazing all around. Always clean dolly's always available also very nice people who rent from here as well. (Tom needs a raise!!!!!!!!)
Fabulous Fabulous experience! Thank you Stony!
Great place ! great owner!
We have rented several times at this location and always have had the best customer experience and service. First with Tina and now with Jessica! They will always be our go to for our storage needs. We highly recommend them! Thank you Jessica!
Things stolen by staff and no one EVER THERE
Jessica was so friendly and helpful! We were tough day packing and moving and figuring out how to resume online. She made the whole experience smooth and easy! Thank you very!
Nice place! Clean and assessable
Jessica always provide great customer service!
It is a friends locker, facility is neat and clean. Doesn't allow 24 hour access though so think twice if storing something like a boat/recreational vehicle can't get in before 6am. And have a 9PM curfew to return. This has interfered with fishing plans. And the hours is really only issue we've experienced. Otherwise it would be 5 stars 🌟
Staff has gone above and beyond, is extremely helpful, and was an absolute breath of fresh air compared to previous experiences at other storage facilities!!! Strongly recommend.
AMAZING customer service!! ☺️ Super helpful and I loved her personality! Will recommend to everyone!
Jessica is great to work with. PS is lucky to have her!
I have had several storages spaces at this EP location and other public storage locations throughout the Twin Cities. Jessica is the best! She is very easy to work with and follows through to make sure everything goes smoothly. Going forward I will only lease from a location she is at!
Jessica was amazing, customer service was excellent and she was so helpful and friendly.
Jessica, the property manager, is awesome. She helped us out with all of our move in questions, which made the process painless!
Excellent customer service, staff super helpful and friendly!! I recently learned that they can change the price of rental even though you start off with a certain price. I thought this was odd, we'll see if this happens to us.
Jessica was quite helpful and let me look around to find a unit with a flat driveway so it was easy to get my boat in.
Clean and professional, built in car park inside is nice for when it's cold. Jessica was a delight, funny, and extremely charming!
Jessica is ABSOLUTELY tops in customer service.
She really knows what she is doing. The unit she rented to me is just the right size for the stuff I needed to store.
Rented a unit for my car. Jessica was very friendly, informative and fast. Would highly recommend this facility
Amazing customer service, above and beyond. The lovely individual working Tuesday 1/17/23 at Flying Cloud in Eden Prairie was so helpful!! Made a stressful situation much easier to navigate. Thank you!
Transferred to a different Unit this weekend. Jessica made the process of me moving out of the old unit and returning my lock very easy and painless. she also took care of my trash!!
We had a wonderful experience! Jessica was so kind and understanding in a time that has been really rough for us, we feel she went over and beyond for us! Jessica has a very friendly and caring personality that makes you feel welcome. I would DEFINITELY recommend this location to anyone!
Jessica was amazing and knows what she is doing.
Good prices & good security ...
I absolutely regret ever renting a storage unit from this place the management is terrible, never there, and when you can get a hold of them they are very uncooperative and combative. I wouldn't recommend this place to my worst enemy.
Great experience. Friendly staff that were happy to show us around. Jessica was very nice and was able to answer everything we asked. Ended up getting a unit we are satisfied with.
If you are looking for great service this is the place for you! Jessica and Mark are awesome and so friendly to work with and great the temp controlled building if you can... You can drive your car right in😊😊😊
There was an issue regarding safety with my unit. I was notified within hours, unit secured and reassured. Jessica was great, she shared she lock checks every night and I could tell security and integrity were valued.
Jessica was incredibly helpful on a late Saturday afternoon! I thought no one would be there, but there she was a smile and a helping hand!
Jessica is great to work with! She made getting into a bigger space super easy. Thanks Jessica!!
Jessica was very helpful, even going so far as to measure the doorway after I left to make sure my sofa would fit!
The facility was clean, secure and fairly priced, but what made it a standout experience was Jessica. She was always helpful and available (!!!) when we needed her. In addition to delivering great service to us for two years, she was incredibly accommodating and patient with helping our 84-year old grandmother find and secure her storage unit.
I called the Eden Prairie Public storage, to find out information about storage rental and the woman I was talking to, Jessica, was so helpful and knowledgeable she was able to answer all my questions and was very friendly. Great customer service!
Perfect experience! Tina was perfect and professional. I’ll be back!
Jessica and Tina give me a great customer service. They were both very nice and professional.
Tina and Jessica were very helpful sorting out my storage issues. The phone app makes accessing my space & account so easy!!
Wonderful to work with! Thank you!
Tina was really nice to work with! Thank you!
I’ve had a great experience at this Public Storage location. Tina helped me find a space for my car that would be tow truck accessible since my car’s engine is down, and still honored the promotion that was presented online. She and her staff have been extremely pleasant and professional the entire time I’ve been working with them.