Terra is great, helped me so much. Thank you
Great place to store if you want ground level storage
Teirra goes the extra mile and helps me ensure I get my payment in on time
Teirra was a big help getting me situated with a unit!
Tierra is always so helpful. Very professional.
Tiara (Public Storage Foliage Apple Valley, MN is very very nice profesional person). She help me and my ex tenant moving and storages situation. Again thanks so much Tiara!!
I was having a bad day was in a hurry because I was running late for work but I had to stop at public storage to get my unit situated and the service was phenomenal Tierra was so helpful and courteous turned my day around 100% I recommend this location to anyone looking for a storage unit!!!
Alice was amazing and was very helpful
Teirra was so helpful to us in renting our spots. She went above and beyond making it work for us and was so kind and explained things great to us!! Thank you for your great customer service Teirra!!!!!
PS employees are amazing, if you have issues just call them up and they will do their best to help you or figure out a solution.
Edit* it's childish of me to leave a snarky response to an owner being passive aggressive in their reply to a one star review.
8$ was the remaining balance left on a monthly recurring balance, and the associated fees that got tacked onto this balance added up to 37$.
Ms. Robinson is very informal & very professional! I really appreciated her assistance.
Teirra was a pleasure to work with.
Representative was very nice. Very helpful
Tierra has great customer service, she helped me get the best rate for my storage. Just always a pleasure.
Terrain was awesome...made the transition smooth as could be. She's an asset to your company.
Teirra was great with helping me rent a storage she is very professional.
Tierra was amazing and very knowledgeable. She help my client with a storage today whom is elderly and she was very patient with them.
Awesome work. Fast quick and easy. Thankyou Tierra
Great customer service, very detailed. Storage is clean.
Alice was amazing and she got me set up with my storage unit quickly and smoothly. She also made sure to get me a unit close to the gate without my asking. She was super sweet and made the whole thing seamless.
I was worried about getting my code in time for my moving crew to start tomorrow. I had tried getting through to customer service and throughout the week and was having trouble connecting with them. I stopped up and talked to Alice who completely put my mind at ease. She answered all of the questions I had (as a public storage newbie). I think she could sense my stress, because Alice offered to call me in the morning to make sure I had received my code. If I haven't, she said she would personally get the code for me. Thank you to Alice for going above and beyond to take some of the stresses of moving away.
Teirra was super friendly and helpful
I love teirra attitude she's very friendly understanding and she does her job well
Tierra was very helpful working out issues we were having with the unit. We appreciated her positive attitude.
Very helpful and friendly!
Tierra was extremely helpful and courteous, making sure we got the correct size unit for our goods. Thanks so much Tierra!
Teirra was very helpful in helping us switch units!!! Thank you so much!
Place needs a face-lift. It's dirty and needs new road. People are nice there.
Tierra was outstanding today! Definitely put a smile on our face
Snow removal is a disaster at this place. They pile the snow up at the gates, so the gates have to be open through the winter. This past winter, a ton of our stuff was destroyed by water because they push snow up against the units. This includes getting into plastic bins that are 3-4 inches tall. The roads through the buildings are extremely dirty. There was a fire this past winter in one of the buildings. Clean-up took a long time and there was trash everywhere, plus having to navigate around dumpsters. No mirrors on blind corners. I asked if they would remove snow in the winter and was told it was our responsibility. Several units had snow piled up higher than the doors and were inaccessible. Suggest taking your money somewhere else where your stuff won't get destroyed due to the negligence of the ownership.
Love the staff! Very organized and helpful. The office and space is clean. And would definitely recommend this location
Water leaks. Had a fire in a unit and almost lost my life from the bad fumes. I told them about the water leaks and they didn't do anything for me. They didn't even ask if I wanted another spot. They don't care about the people that pay their bills.
I rented a locker last night online. Today I went to start moving items in. The locker I just rented was inaccessible due to snow (there has been a sufficient number of days since it snowed for adequate snow removal). The attendant on site handed me a plastic shovel and said I'd have to take care of it.
So all in all my experience amounted to 1 hr of wasted time and $30 out of my pocket (non-refundable processing fee) to encounter horrible customer service and no actual service provided.
Teirra was so helpful plus went above and beyond! Thank you so much!
Teirra was very helpful and made my experience very welcoming. Thank you Teirra.
Shirley helped me today and was great!
Very good customer service! They went above and beyond for me. Highly recommended!
Shirley is a great worker and help me out with my rental
Tierra was absolutely wonderful!!!
Staff was wonderful and easy to work with.
I was helped by Shirley and it was wonderful. I came in with not knowing what I was really looking for and she helped me narrow down my necessities and helped me in picking the best storage room for me.
Tierra was great, actually helped me figure out what I really needed. Offered the best options and provided the upmost customer service. SHE DID WHAT NEEDED TO GET DONE! 🙌🏾✊🏽👏🏽
UNETHICAL billing in my opinion. The move in month is pro-rated, but the move out month is not. I'm sure that this is probably in the contract, but is unethical. Both of my move in dates were middle of the month. But when I moved out on the 2nd of the month, I paid for the entire month without any use.
I'm not sure if my review got deleted but I can't find it to edit. I've had a horrible experience with this place. Bad infrastructure causing excessive icing that has caused the door to seal shut, then prevented it from closing properly after ice picking it open, so now there's a red manager lock on it. The wall is still broken and my neighbor's items are pushing into my unit. The door basically unraveled.
There was supposed to be a work order put in to fix the multiple issues, but when I called to get an update a few days later I was told there was no work order. So everything is still broken. It's still usable if a manager is present, but I can't use it at my discretion.
Still not great. I don't think they have any customer service representatives. When I tried to contact someone I was given a message that there were none available. Usually I'd expect a wait time, but instead given no alternative options. Also, they don't respond to the message system in the app.
Teira was great a n day very helpful.
Very helpful and easy going and communication was good!
Shirley was extremely helpful and she found us a great rate at another location. She was patient and friendly.
Teirra was very helpful and got us all set up today with our storage rental space. Very friendly as well!
0 if possible. My lock broke, gave new one to staff to replace. Staff then proceeded to steal over 2 thousand dollars worth of items from my locker magically before they put the new lock on. Mandatory insurance company didn't cover a cent because I didn't have a receipt for items I've had for over 10 years. You should be ashamed of yourselves that you are even allowed to operate a business. A true disgrace. CHECK THE TAPES
Most of my stuff was stolen. Thin push away walls between units. Insurance, although paid every month, won't pay out the measly 3% that they owe me because I don't have receipts for everything that was taken.
Shirley went out of her way to find us a unit. She took extra time to show us where it was located and how to access the facility.
Best Public Storage location ever! Shirley is amazing and will provide the best customer service. Highly recommend!
Shirley helped us with selecting our unit and was so friendly and helpful! Thanks for your help Shirley! Highly recommend. 🙌
Andres - super helpful! Great experience.
Shirley did an awesome job with my storage unit.
I rented a space that was too small for my needs so I had to cancel the reservation the very next day and when I went in to give Shirley my lock she inquired about my needs. So she hopped online and found me a very hard to come by spot at a different location and saved me a lot of work. Thanks Shirley you helped immensely and it was my pleasure to meet such a wonderful lady. Thanks again!
Good location. Great service. Shirley the site manager is awesome!!!
Couldn't of asked for a better experience! Shirley at the Foliage location and Tyler the district manager saved my moving day for my mistake of losing my unit keys! They helped me quickly instead of what could have taken several days to get into the unit. The best customer service I've seen in a long time. Very thankful for these 2 Public Storage Angels!!!!
BIG THANKS!!!
Shirley was absolutely wonderful!!
The district manager Tyler helped us with purchasing some storage units and was very helpful with the process of purchasing over multiple units.
Andres, he did a great job.
Andres did a great job! Thank you!
Felicia was awesome on a very cold afternoon! She explained all the details and rental agreement. Great place and associates