Public Storage Self-Storage Units at 20 East Street, Westwood, MA

Randomly raised my monthly rate $50. Haven’t even been there a year. Called to discuss issue, no answer from management.

Is good guy

Really nice folks at this location. I walked in during, what looked like a training for new hires, and the staff were all very welcoming. The manager, Frank, showed me storage units, gave me some sound advice around which one to choose, and made sure I understood everything involved with my rental. Thanks for the support!

The team here is great!

It would have been nice if the bathrooms were unlocked and the water fountain worked!

So , I need to start by saying I was having the worst day and the minute I called Public Storage the woman I spoke to, and I believe her name is Rea was phenomenal not only did she make me feel better but like she was very thorough she explained everything to me and it was just nice to have someone spend the time with you to explain what you were renting some people don't do that let me just say 90% of the people do not do that!!!! so I really appreciated her kindness her willingness to offer any kind of help if necessary and if I had any questions, etc. so if I was to give a rating on this, I would have to give it a 10 star especially for Rea because that woman does her job , phenomenal!!!!! I walk in there , it was very nice and clean , smelled so nice and everything was in order in and it was just a really good experience thank you I will continue to have storage there and I will also continue to tell people about how well and wonderful it is to store your belongings in Westwood

Frank was helpful he's a great guy

This storage unit is so convenient! I love the app integration for the gate and elevators. I wasn’t sure which unit size would work for me and Rea was so helpful and took me on a tour of the property and showed me all the different sizes that might work for me and gave me all the prices so that I could get the unit that worked best for me! She is so kind and is so helpful every time I’ve needed any help or had any questions. Give her a raise!

Stephanie Lee is amazing employee and helped so much

Rojohny was amazing and thank you helping with the pS app

Great experience working with Rita today. She was very helpful and knew exactly what to do to help me with my storage needs. Rita went above and beyond to make sure I was satisfied. Would definitely recommend this location if you have a need for short or long-term storage.

Good

Easy on easy off of 128. Clean.

Jessica is an absolute great employee, she was very helpful and helped us with literally everything we needed and made the whole process less stressful, i definitely recommended this location it was very clean and helpful

Adele was very helpful and made it easy to downsize after sending off some furniture with stepson setting up new home.

Jessica at the front desk was phenomenal! She answered all my questions and helped us get the best climate controlled unit for all my business needs! She even escorted us to the unit and explained all rules, processes and demonstrated how to operate the gate code and special lifetime warranty locks provided by them. She even offered to find more dollys for us to deliver things to our unit as we were storing so many things. I am really grateful we were able to run into her and have her help us through the entire process. The facility was beautiful and well maintained as well, no liter or grime. And its right off the highway, great location! Thank you!

Great service, Alex property manager was super helpful. Helped me get best price as well!

Alex was super helpful in getting me up and running! He was welcoming and answered all of my questions very clearly. Prices are higher than the competition nearby but the facility and units are spotless.

They're very high tech, but the tech does not work all the time and you have to use the old school pin method

Fantastic service from Elijah who helped me rent a new unit and get started right away!

I stored some of my belongings here for a year with no incidents to report. Alex, who was responsible for checking me in and out was a professional every step of the way. He was always a pleasure to work with and assisted me any questions I had.

Best attention as an Employee. Made process easy and enjoyable. Kindly commend your employee

Larry has exceptional customer service There has never been any issues since we started renting storage , very convenient and clean

Great service by the employees. Kevin and Alex were kind, helped me get checked in and out quickly and the place was spotless. (5 stars) Costs were high to rent though and increased every month which I didn’t know. 10x10 space was $180 in first month and was $230 by third month. (3 stars) Insurance was added without my approval and no prorated rent even though I checked out on Jan 14 I had to pay the full month. Not made clear to me when I rented. It served its purpose.

I've had a storage unit here at this location for over 5 years. Very friendly and helpful staff. Management is always going above and beyond my expectations. I highly recommend this Public Storage location and have kept my business here because of the cleanliness and friendly staff!

Great location! Great manager! Keon was very informative and kind. Would highly recommend!

Alex was very helpful.

This storage facility is great. It’s location is very convenient, right off the interstate, and Keon, the manager, is very kind and helpful. The location is very clean and secure. Thank you!

Alex is awesome! True assest to the company. Just moved to a larger unit. He was quick, professional and has a great attitude and work ethic. The facility is clean and well maintained. Would recommend highly

Alex was amazing in helping me find a second storage unit. Keon good luck with your new position at Public Storage!

Too annoyed to discuss today

Alex was super helpful and made the process extremely easy. Update 7/30/21. Alex also helped this time and was friendly and helpful as well!

Alex is great

Alex was kind, patient and knowledgeable. Runs the place in an orderly manner. Very pleasant personality...

Alex was a tremendous help figuring out what would work best for us to consolidate our large storage needs. He is friendly and listens well to what we were asking of him. He made a difficult task easier. Thank you Alex!!

Alex went above and beyond. This is the place to rent over other local places.

Rented a unit on 4/30 Talked with Alex and he was very personable He answered all my questions and got me a unit that fits my needs He explained everything to make things very easy to understand very clean facility

Went in today to rent a unit Alex was very helpful nice facility very clean

Alex went above and beyond to help us open a storage unit. He gave us a personal tour and explained everything in detail. Very happy with our experience.

I live this storage its convenient the hours its clean n staff really nice

Very happy that I chose Public Storage. After viewing several other similar companies, I chose the Dedham location because of the high level of customer service that I experienced. Alex, the location Manager treats you as if he were the owner with a most accommodating and pleasant attitude. I highly recommend the Dedham Public Storage location and especially Alex!

Alex was great very helpful, very knowledgeable about the property easy move in

This place is great. I have rented four units over the past few years and had great success dealing with Alex, the manager. Always professional, always friendly, always helpful. He has been great to my wife and I and I appreciate him a lot.

Alex has been prompt and proactive in his communication. He pays attention to detail, has the patience to entertain lots of questions and the ability to give thoughtful and helpful answers. The facility is clean and appears to be well monitored and maintained. Great service!

Alex was friendly, professional and very polite. The space was very clean and accessible. No odors or any other issues. Definitely recommend this location for storage.

Harold is so great good customer service I will recommend the store and his service

Stay away! We’ve gotten several units from this facility and have had so many issues from elevators not working to it being 90 degrees inside during the summer event though it’s supposed to be “climate controlled”. We weren’t notified about them raising the rent and they raised it 40.00 without any notice! Find it ridiculous during this time they are raising rents and then to top it off being shady about it and not notifying customers! Stay away! So many other storage facilities in the area with better practices.

Excellent service great facility!

ALEX IS THE MAN!!!!! lol very prompt but nice considering I have quite “unique” attitude! Handled me quite well compared to most places but I enjoyed and felt like my belongings were safe considering the walk around and very detailed property information he gave me. I’ll never store anywhere else again!

Was clean like always proud of my storage

Staff are professional and helpful and the facility is well maintained and safe. I did not appreciate all of the sales pitches during my initial registration though. What other company sells a product to customers and then tries to make ancillary revenue on the threat they they may not fully provide that product. If I'm renting a climate controlled storage unit from you, why are you trying to sell me a dehumidifier for my unit incase your air conditioner breaks?

On September 10, 2020, I received a call from Alex indicating that I needed to take care of some things with my unit. When I met with him, he was genuinely nice and completely professional. Having been a manager in the past, I am able to recognize exemplary customer service skills, and he definitely fits that bill. He was as accommodating as possible, very professional, and genuine. Any customer-driven business would be fortunate to have employees like him.

Very helpful

Alex, was a huge help in explaining everything in detail, very professional. Thank you!

Terrible customer service, called multiple times, can not get a single call back.

Alex, the property manager, did an outstanding job of explaining everything clearly and answered all my questions completely. This is clearly a well-run operation and I would recommend public storage of Westwood to anyone.

Nancy always gives great servings!

Alex greeted me and guided me through the storage size, rental agreement, the account number, unit number, gate number and walked me through the process from start to finish. My experience with Alex could not have been more easy, or pleasant. He is a shining example of an efficient and professional employee.

Alex was friendly and very helpful.

Very helpfully and polite a model of acceptable service. Thanks

Easy check in and move in. Convenient location right off highway.

Danielle at Westwood public storage Could not have been more helpful and used Excellent problem solving skills to get the job done! She's the best! Thank you, again, Danielle.

Everyone was very helpful and even got us a better deal!

Carl was very helpful assisting with the transfer and giving us the information we needed.

Danielle did a great job describing the storage options. Later the same day, she called us to let us know a preferable storage unit had become available and she was also able to discount the price a bit. She was succinct, clear and helpful.

Danielle and her two new trainees (Sam and Carl) are very helpful! They assisted me in the best way, even got a bigger unit CHEAPER! You can’t beat that! Friendly, clean, organized and professional!

Danelle has great customer service skills and runs a fantastic facility.

Danielle was most informative and as pleasant as one could be. She gave quick clear service and had us moved in promptly

Danielle was excellent, great customer service, all (many) questions answered thoroughly, clean facility (poor snow removal out front)!

They were very polite and extremely helpful with the information provided.

Great customer service, very informative. Decent pricing. Would definitely recommend!!!

Very pleased with the service I got from Danielle. I will Definitely recommend Public Storage.

Danielle was great. She was very helpful and I appreciate it. Great personality and spoke with clarity to have me understand all my options. Thank you very much for making things easy.

A wonderful helpful experience is what it was. I was in a storage jam with no direction and Danielle came to the rescue

Danielle was Awesome. She made the process of selecting a unit easy and non hassling. Took the time to show options between units and showed the best value available.

Danielle is very professional, helpful and on time. Always a pleasure when she’s on duty!Yep

Thanks Alex !

Danielle Alicia and tony the dynamic trio are an amazing team great service!

The team was extremely polite and professional!

Danielle and Tony were super helpful! They answered all my questions with patience. The facility is spotless and it's very convenient to get to! Only a few minutes from the highway.

Danielle and Tony were so helpful and friendly! They made the whole process easy, quick, and understandable. The facility itself is so clean and easily accessible right off the highway. I highly recommend!

Danielle and Tony were absolutely amazing! They were kind, courteous, and got me in and and in a flash. Will definitely recommend to friends!

Danielle is awesome, super friendly and very nice

Danielle is super friendly, great customer service!!

Good customers expert Danielle.. she is the best

Danielle was helpful friendly and cortious

Clean property, efficient and helpful staff - Thank you , Danielle!

I love how clean this place is and the customer service is exceptional!!! Danielle is the best!!!

The staff here is really friendly.

Fantastic customer service that went beyond expectations. The facility was clean, access procedures were extremely clear and simple, and if I had any problems I was in great hands with the professional staff, who were every bit as friendly as they were knowledgeable. Thanks Danielle - if I ever have need I'll be sure to rent from you folks again.

The facility changed management and it’s procedures, so had to move my Pharma business unit to All-American Self Storage. Love All-American S.S.!! People there are so nice and the facility is sparkling clean! Wish I had moved away from Public Storage sooner.

I know the manager(Danielle) when she was the manager in Randolph, she was always professional when she was there, and Iam sure she will bring that with her in Westwood.

Nice, clean facility..Easy access right off the highway. Staff members are nice and friendly..

I was greeted by 2 beautiful ladies Danielle and Jussara. Both knowledgeable with proper packing supplies as I am putting my house on the market. I suggest you visit this location because they have everything you need. Thank you ladies!

Absolutely amazing! Danielle & Stephanie

Excellent customer service! Danielle is amazing, accomodaging, pleasant. She knew exactly what was needed

Great and very friendly staff! Know what they're talking about!

Clean facilty. Friendly staff Alex and Danielle. Convenient location right off the highway.

Danielle is the best!! Her customer service was above and beyond. She helped me find a unit swiftly and the sign up process was easy.

Danielle is a sweetheart, so friendly and professional. Will definitely recommend this location to others. Thank you so much for the help Danielle.

I had a tremendous great experience with Danielle from public storage in Westwood , MA . I am out of words to explain how nice she is and great customer service as well. She will work with you guys . Give it try folks . One nation, one people. On behalf of Twins Construction & Investment , and I we will do more business moving forward Danielle .

Alex and Danielle are amazing people. They are so friendly and nice. They were detailed with the property tour. This facilty is very clean and easy to get to. Great Job Alex and Danielle.

good place to keep your stuff safe. But there door code lacked proper instructions and had overly complicated pin number.

Return customer!

Tara helped us get our storgage in check. She was great!!

they forced me to do this review under duress

Danielle is fantastic.

For a large multi-floor storage facility, they consistently lack carts for people to move things into storage. For the past month they have had one cart that people wait in line for. This one cart is now broken an unusable.

This location is horrible. The number of carts has dwindled from 4 down to 1 and when I ask the clerk about when more carts are coming, I am treated like i am the one causing the problem. He didnt even take a break from eating food while telling me nothing could be done. As others have posted, the bathrooms are often locked and in gross shape. Despite this horrible service, they have consistently raised my rent on 2 units by 15% per year in each of the last 5 years. Go elsewhere.

Great communication, friendly staff, exceptionally helpful in upgrading my storage needs!

Great customer service! Macayla was awesome! Very accommodating and ready to work with the customers.

Amazing experience with the staff, professional and space looks very secure and well kept. Looking forward to doing business with them.

Update: These guys lose stars for lack of 24-hour access. Why does such an automated, self-service facility need to lock its automated gate? This is a big drawback actually. Based on my “intake” experience yesterday, these guys get a solid five stars. The facility is good - my only complaint is that the carts were a little rickety and dirty - and Rick who helped me was incredibly helpful, friendly, and got me in and out efficiently and with complete information. Very glad to be working with these guys!

i went to public storage and the place was clean and Juanita and Macayla were very nice

Courteous and efficient service. Thanks Macayla!

Macayla was incredibly helpful!

I always have a good interaction with the staff when I come in here. This place is awesome!

Hi this is Patricia and I just want you to know folks that here at the public storage on East Street Dedham and Westwood you won't find a better experience here especially with the young lady behind the desk McKayla she's awesome!

Rick is awesome!!!

Macayla was awesome great customer service

Macayla is awesome. Great job. Very helpful. Great facilities. Convenient location.

Macayla was super helpful today and has been a pleasure.

The employees are awesome. It’s a fine place but they only have 3 flat beds. It’s a large location so on a busy day they are all in use. I have to move myself out of the unit with no wheels to help. Location is good. The units are fine.

Macayla, Jenna and Nancy were wonderful and made the decision to choose Public Storage an easy one.

Macayla was extremely helpful today she does an amazing job helping out

Friendly service and very clean place.

Macayla is excellent and very professional....

Macaulay was very helpful and very courteous. She explained everything to us.

Macayla was very helpful and cordial today.

David was of great help in all areas of the space rental experience.

David is very helpful and patient! He really helped us out!

David was great! Stayed late to help.

Pleasant experience. Efficient check-in and the unit ended up being cheaper than original quoted price.

Very quick and friendly service. Informative

Very affordable and the staff there are truly amazing

Tyler was extremely nice and very helpful during my visit

Customer service was amazing. Caitlyn is the best! So friendly and helpful. My only issue was how often the price would go up.

Tyler helped me pick out a storage unit a few weeks ago and was extremely professional. His knowledge was extensive and evident just in talking with him for a few minutes. My experience was great and I would recommend anyone who needs a storage unit in the area to go and see Tyler. Really great representative for the business. Storage facility is also very clean and kept to high standards.

The on site attendant, Tyler was informative, accommodating, and diligent. He gave me a full understanding of how things work (this is my first time renting a storage unit) and made me feel entirely comfortable in the process. All this while he was training a new employee, Jussara (who was also friendly and accommodating). A great experience

Signed up for a space couple of weeks ago , This location is perfect , right off the highway , The entire enquiry , sign up & setting up procedure was super simple . Highly recommend spending a couple of mins doing the Express sign up Online before heading into the location , Tyler & Nancy were awesome in giving the tour , setting up the account & going over the various options both when called earlier to enquire and on location . The Location is well maintained and well lit , secure with ample space to load and unload . Definitely a location to be considered when looking for additional storage

Great location and easy to get to. You can see the building from the highway. Easy to reserve and everything was as promised. My appointment was for 11:30 and the clerk was right on time. Tyler was very pleasant, explained everything thoroughly and was professional throughout. Only surprise was the $20 fee for the padlock which I assumed was included in the price but was not. Would recommend this facility!

Tyler was super friendly and very efficient at getting me started and my unit set up. He respected my time a lot and I was in and out in less than 30 minutes. The facility is also spotless and very well maintained. The prices are also very affordable, but check online for a better price.

Great experience with Tyler and Nancy. Super helpful for a first time renter.

Tyler was very helpful and efficient with setting up my account. The storage location was very clean and well maintained.

What size is #3280

Customer service was great! Tyler went above and beyond to help me with everything I needed. He was very polite and well mannered. Such a pleasent young man!

Tyler was extremely professional, thorough and helpful. It was my first storage experience and didn’t know what to expect, but he was great. Highly recommend!

Tyler was incredible! He did awesome job of handling and opening an account for me. One man army is what I name him. Kudos to him :) way to go my friend!! Keep up the good work!

Tyler was very helpful! Great public storage facility!

Met manager Stephanie. They had just what i needed. Stephanie, was, friendly and knowledgable. I would definately recommend this location. Tyler behind the counter was also professional and polite

Alex was great, five stars for him. However my only issue is with corporate which raises rates without notice or explanation.

Tyler helped get signed up today. He was very patient with me, explained all charges, and made sure my gate code worked. He rocked it. It is also my sincere hope that leadership at Public Storage is not using these reviews as employee performance evaluations. It would be a lazy and an asinine thing to do, and would signify a lack of leadership and intelligence from management.

Tyler is a terrific staff member. It has been very difficult trying to acccess my unit due to a burst pipe. Tyler has gone out of his way to be helpful. He is an asset to Public Storage.

If i take my property from unit before next payment how is that billed

Caitlyn is an asset to your company. Always a pleasure to see. Super accommodating and helpful.

Janieca was excellent. She was very polite, patient and very informative and answered all my questions.

First time here, Caitlyn help me and she was super helpful I won't go anywhere else. Need a unit? Go see Caitlyn.

Great place the manager explained everything in detail. They made me feel at home and comfortable. The unit she showed me fit my needs thank you Caitlyn for all that you do!

Caitlyn, Thank you so much for making the process so easy, its nice to know your there if I need any assistance or have any questions.

Nice people go above and beyond the call of duty I love this place

Never thought renting a storage unit could be so enjoyable. Caitlyn at customer service was extremely helpful, friendly and funny.

Caitlyn was just simply outstanding in helping me downsize to a smaller locker She worked with me on timing and reserving the best locker for my needs. Stephanielee followed up on Caitlin's work. They both made the whole process of downsizing to a smaller locker as painless as possible I live in a small apartment with little storage so I really rely on Public Storage. I've stored my things here at the East Street location since 2005. A clean and super well run facility!

Caitlyn was fantastic, and made the storage experience almost fun 👍🏻

I vowed NEVER to get a storage unit but downsizing and selling our 5 bedroom house required it. Caitlyn was so helpful. She's personable and professional. The initial experience wasn't bad at all. I like the hours I can go there and it's very close to my home. Clean, safe, well lit and covenient.

Great work by the gregarious, friendly and knowledgeable Caitlyn who helped us find the right unit and made us feel very confident in our choice of Public Storage. Also, the facility is immaculate inside and out and is in a safe, easy-to-get-to location.

Mia was awesome!

Great staff, especially Caitlyn. I'm glad to be doing business with Public Storage in Westwood.

Property manager Caitlyn was extremely helpful,friendly, and professional

Danielle was excellent and very knowledgeable

EXCELLENT CUSTOMER SERVICE PROVIDED BY CAITLYN - THANK YOU!!!

Caitlyn is professional, and effective in her role. She is helpful and provides great customer service. She represents the Public Storage brand well.

When I visited I needed a lot of information about putting stuff in a storage unit. The customer service rep was Caitlyn and was very helpful.will definitely be doing business here again.

My experience dealing with Cartland has been wonderful, she is definitely an asset for public storage.

Caitlyn was super helpful and funny! I enjoy doing business with public storage in Westwood.

I think Caitlyn is the best. She should definitely be acknowledged.

Caitlyn, Westwood Storage. Is awesome. Accommodating, professional, vibrant personality, explains all options. So glad to be able to be part of this location. Thank you for your help👍👍👍

Caitlyn has been most accommodating since I first started renting a unit here. She listened to my needs and showed me several units before I decided on the one I currently occupy. She has been nothing less than professional and helpful. I will continue to use Public Storage based on my interactions with with Caitlyn.

Caitlyn was amazingly helpful.

I am in the midst of a very stressful move, and Caitlyn made my life so much easier yesterday. I came to check out Public Storage because they had a climate-controlled space in the size I wanted for an affordable price, but I was checking out two other facilities as well. I decided to go with Public Storage, because of the great customer service I received from Caitlyn. She was well informed, knew the answers to all my questions and was ready to assist in every way. She even got me laughing on a day when I was under enormous stress. She was kind and funny and smart. Some of the best customer service I have experienced in a long time!

Great location with a top notch staff!

Caitlyn was the manager that assisted me in opening a new storage locker. She was excellent. Very pleasant for an early Saturday morning. Knowledgeable, professional, explained everything clearly. She clearly enjoys her work and is an enthusiastic representative of Public Storage. The Public Storage facility Westwood is efficient and convenient. Good value for storage units.

Went into Public Storage tonight Caitlyn was SUPER HELPFUL!!! Talked to her 3x before going into the store to answer ALL my questions and concerns. She has a great personality and is an asset to your team!!!

Clean. When I have to store things this is where I go

Great store, great staff, and great prices. The woman who worked the desk, Caitlyn, was very helpful and informative.

Good morning. I worked with Melissa at the Westwood Site and she definitely went above and beyond her duties to make sure I knew how to operate the system, seeing how I never rented a storage unit. I would absolutely recommend this particular Public Storage site and also ask for Melissa!!! Thanks for all your help!!

Was in earlier, was helped by Danielle. She was polite and knowledgeable. Will come again.

This facility is conveniently located as you exit route 128 at Exit 14. I met with Omaira , the customer service representative. She showed me the unit that I would be renting and explained in detail about accessing the unit via the security gate etc. Signing-up for the unit went smoothly and Omaira was extremely helpful in answering all my questions. Thank you, Omaira, for making this a very positive rental experience. Recently, I had water damage occur in the unit I was renting. The property manager, Conawa, was extremely helpful with setting-up a transfer to another unit. The paperwork was completed with ease. She gave me information on how to proceed with the insurance claim. The day I moved my items to the new unit, Conawa came by several times to see if she could help with anything. Conawa's professional manner made this difficult situation much easier to complete.

Danielle, was very friendly and helpful. She took the time to explain some important information that I wasn't aware about. All my questions were answered. I definitely recommend public.storage.

Danielle, was very friendly and helpful. She took the time to explain some important information that I wasn't aware about. All my questions were answered. I definitely recommend public storage in Westwood.

I have used tthis location many times and it is always a pleasure, staff is knowledgable and attentive to your needs,

Staff is amazing and Brandi the attendant at that time was so helpful. She helped me through the maze of a building and now I'm all stored up and set! Thanks again rooms are clean and roomy.

The Westwood facility is extremely convenient and easy to get in and out. Omaira provides excellent customer service and couldn't have been more welcoming or helpful. Having looked at several other options, this was the most cost effective and manageable. Highly recommend.

I stopped at this facility to get some pricing just to compare other locations and the lady Omaira who assisted me was one of the nicest person I've come across in a long time. She answered all my questions and even offered to take me to view a couple of units but I'm not moving right now I'm just looking for prices. I will certainly consider this location when I move. Thanks Omaira..

Public storage is great. That guy Zach was so helpful with all my storage needs

Zach is an awesome employee. He made my storage rental fast and easy

I would like to recognize your colleague Omaira for her professionalism and courtesy. Omaira greeted me with a friendly smile and cordially asked me to wait while she finished up with another customer, who she also treated with courtesy and respect. Omaira helped me resolve a billing issue quickly. Moving is always very stressful and finding a friendly professional like Omaira along the way makes the journey easier. Thank you for employing such positive people.

Was at the facility on Saturday, 6/6/15. The level of cleanliness is poor and declining. One bathroom locked and the other in truly disgusting condition. Elevator panels off and have been off for a year. Elevators and floors filthy and don't appear to have been cleaned in some time. Litter in parking lot. Whether or not a dolly/cart is available - even with an empty parking lot - is a gamble. And yet, rental fees keep going up. Getting in touch with someone from national headquarters via the website is virtually impossible - many layers of voice-prompt hell only to be cut off when I finally reached a representative. Am seriously looking for another facility.

rented a unit today after reserving yesterday, Elisa was very helpful, informative and such a pleasure to work with. Thank you Elisa for making it easy for me.

Quick and easy! Zach was awesome

I was at this location in westwoond mass today the maniger conawa was very polite and answered all my qestiones i do not need the unit untill may 15th but she did show me a few sizes and im very thankful for that she also showed me all the boxes and packeing supplys i will definitely be coming back to this location when im ready to move.

I've been a customer for 2.5 years and couldn't happier. The staff is very helpful, especially; Omaira! The facility is very clean and secure. I highly recommend it!

This place is close to the highway and easy to get started. Very informative and helpful and we were signed up within 20 minutes and even got a 50% off our first months unit. Great service. Great location.

Convenient location. Reasonably priced.

I had a pleasant experience with Beatrice! she was very knowledgeable, cordial & very welcoming! you have a Star on board! Thanks again!

I only came to make a payment but the level of customer service I recieved from zach and omaira was excellent. I would recommend this facility to anyone, very clean !

Omaira was a huge help today when signing up for my storage unit. Customer service was great and she answered all of my questions with ease. She was very friendly and easy to talk to! Definitely recommend this place to anyone looking for a storage facility!

Zach provided excellent customer service.

I must say the service provided by Conawa was outstanding in this Westwood, Mass location. She was very informative, showed me the storage units that were available. She presented herself with a great attitude, positive and very energetic and I'll recommend public storage to a friend.

I continue to be impressed by Latasha's customer relations expertise, from the first time I met her in April 2014 to the present, especially today. Today, I called to update my billing information from my existing MasterCard account to my new VISA account, as Mastercard is changing my credit card to VISA. Hoping to have no interruption in billing especially while job-searching, I called it in over the phone, within the last two weeks, with someone I spoke with at the front desk, while Latasha was on vacation, who took down the credit card number. Now, I'm worried who has my credit card number because they never updated my account nor told me to update it on the Public Storage website. I just updated it on the Public Storage website, thanks to Latasha's professional, to-the-point, yet friendly guidance today over the phone. If you ever need someone to train new employees, I would strongly recommend Latasha. As a trainer and technical writer, I know she already "exceeds the requirements" of the job. Her expertise would be better utilized in a management function for the company's and her benefit.

Wes was great. He explained top to bottom what I needed to know on moving in, moving out, and everything in between. He walked me through the building and to my unit, gave me tips on storing my stuff there and let me inspect my space prior to signing. Very clean building and convenient to get to.

John was very nice very professional took me around showed me everything I needed to know will recommend to friends

Tasha so helpful and polite,very friendly and just a pleasure to talk to.She made the whole process incredibly easy and she answered all my questions. I do hope to see her again for my storage needs.

Front desk, Omayra and Kerry were tons of help!! Looking forward to working with them again for my storage needs!! Great people and place...

The property manager Latasha was helpful and the nicest person i came across! She's great for your company!

Wes and Tasha are great! They were so helpful and polite, and just a pleasure to talk to. They made the whole process incredibly easy, and answered all my questions.

Wes was very informative and helpful before I even arrived. Wes and Tasha were wonderful to deal once I got to Public Storage! The facility is very clean and easy to get to. I am very pleased with my over all experience!!

I really do hate moving and shopping for goods but a young lady at this location help change that. She gave me some good advise and offered me the best prices available for the items I needed to help me move. She definitely made it a way better experience then what I've had in the past at other stores. Thanks to Tasha I know what and where to search for my goods to move. I may even go back to rent storage, the place was clean and felt safe :) Thank you

Great experience!! I needed to buy a bunch of boxes and I wasn't sure what sizes or the number of boxes I needed. The woman who helped me on 10/08/13, Latasha was AWESOME!! She made this process so easy and she was very informative. I'd totally go back to this location for any future needs. Latasha you rock (if you can see this)! I'm truly pleased with the way she made my experience. Now for the hard part..MOVING.