Public Storage Self-Storage Units at 260 Lexington Street, Waltham, MA

Chuck offers top notch customer service! Friendly and efficient :)

Found the perfect boxes for my grandson's robot costume for Halloween. Great service from the manager Chuck.

Susan Thank you for your support You are very professional and full of laughter she is very patient and full of good spirits

9:36 the office is closed,

Chuck is the man. There are lots of carts to help move your things and the storage is located near major roads so it's always easy to get to.

I'm writing to let you know that I had a VERY positive experience while speaking by phone with Chuck recently. On Wednesday 09/06/2023 , I had a small question regarding my storage . Chuck went out of his way to resolve it. He was patient and king, and I appreciate it all very much. I have always gotten very good customer service there, but I thought this time was noteworthy and wanted to let you know. Thank you for all that you do! Once again special thanks to Mr. Chuck

By far the best storage space experience I’ve ever had! Chuck the manager was really helpful and friendly, highly recommended.

Found exactly what I needed for my move. Great selection of boxes. Customer service from Chuck was outstanding.

This was quite possibly the best storage unit experience I have ever had. The space and unit itself were clean, accessible and well-managed. And the prices were reasonable. But what makes this spot special is the manager, Chuck. At first he seems a bit gruff and intimidating. (I interrupted his lunch when I showed up) But after a few conversations you quickly find out he has a heart of gold, is super smart, and really wants to give you a good deal and have a satisfied customer. Plus he is funny as hell. If you have choices of any storage space to patronize in the vicinity...go see Chuck at Public Storage on Lexington St. in Waltham. He will take great care of you and your belongings and you'll have fun. Five stars all around.

Had a great experience renting here, only moved out recently because I no longer needed extra storage space. Chuck in the front office was incredibly helpful anytime I had questions!

Had a good experience renting here, facilities are clean and safe. Chuck at the front desk was always helpful when I had any questions. Moved out because I didn't need the extra space.

Mr. Chuck promised me he would call me when the tall boxes came in. He just called like he promised and I'm going there at noon to get some. Thank you Mr. Chuck.

Stopped by to make a payment for my daughter Rita. Always nice to see Chuck again. Always great service.

My brother and I buy all of our packing supplies at this store. Always receive great service from Chuck.

My fiance and I just moved out. Our experience with Public Storage and Chuck was a good one.

Friendly and helpful. Chuck was great.

Still five stars!

Chuck is highly professional , friendly, and funny and the service here is great

Chuck was great

Debby is the best customer service

Chuck is amazing and super helpful

Chuck at the waltham location was very helpful, kind, and knowledgeable. Facility was clean, bright, and we'll maintained.

I sent my niece here while she is moving. She said Chuck made everything a breeze, like he did for me years ago.

We're listing our house and need to declutter and found this place to be just what we were looking for. Chuck was super and the place was very clean.

Chuck Brown is fantastic. He is very personable. Very much in control of his work flow and 100% polite and professional. He worked with us to get us the exact right storage unit for our needs and took our information and accommodated us LIKE A PRO. Very pleasant, Chuck went beyond the call of duty to make us feel special> Frankly, it is because of Chuck that I went to rent a new storage Unit today ... because he had handled my needs as a Corporate Client a few months ago. Give him a raise !!! Or give him a star that shows he is employee of the month, or a bonus. Such recognition will come back to you in more of Chuck's good will and great customer relations.

Debra must be the worst agent at this storage, I had an issue with my payment and the lock was not on and I was explaining to her how I plan on solving the issue, she kept on interrupting me, and hang up on me. The worst.

Moving out today with my roommate. We had a very good experience here. Would recommend to others.

Bought two combo packs for my small apartment. They were just what I needed and Chuck even loaded my car for me. If I need more I know where to go.

Phil and I moved out today and wanted everyone to know what a great decision it was to store here. Spotless facility and Chuck was super to deal with.

My husband rented a unit the other day. He said the place was clean and well lit and that Chuck made the move in easy. Happy we chose the right store for us.

Stopped by to wish Chuck a merry Christmas. Place looks great.

Our family just rented a unit here and are very pleased with the property cleanliness and customer service from Chuck. Wonderful facility.

I needed 20 rolls of stretch wrap so I went to see Chuck. He had exactly 20 and I bought them all. This is my go to store for shipping and packing supplies.

Chuck was wonderful to work with and helpful. The storage unit was very clean and security was perfect.

I wish there were signs showing the locker numbers and ways to exit clearly felt like I was in a maze of some bad slasher movie

A great clean facility and Chuck and his crew are awesome!

Stopped by. Bought boxes. Great service. Jonathan and Chuck were great. I will be back to rent a unit soon.

I needed a small unit for just one month and Chuck was extremely helpful, to the point, super friendly and professional! The storage unit was clean. Instructions are clear. Not to mention the very helpful platform carts in the lobby!

Debra is an angel. She made sure not only to make sure that I made sure that I got what I needed, but she also made sure to make sure I was comfortable. She was very personable and personally, from my perspective, her personality personified the person she is; a kind caring person. 10/10 would recreationally recommend to anybody with all storage requirements.

This place is great for easy access. Clean. Chuck is doing a great job. He is always helpful and problem solving.

A friend referred me here so I came. Chuck is a great man with a friendly attitude and a highly professional manner. You will not regret stopping by if you need storage.

This is literally the sixth time my wife sent me back here for more stuff. Chuck warned me to get it all at once but I didn't listen. Great customer service.

Glad they finally got the big boxes . Thank you Mister Chuck.

I only needed boxes and mattress bags but I got lots of help and some laughs and my purchase carried to my car for me. You don't see that kind of service any more. Well, here you do!

My roommate and I got a unit for the summer. Very clean and great customer service from Chuck.

Great place for Bentley students. Easy to rent online now. Excellent customer service from Chuck.

It's a pleasure doing business with Chuck when I need stretch wrap. I use a lot so it's nice to have this store in my neighborhood.

We have two units here and always get great service from Chuck. Very happy here.

Chuck ( Charlie Brown) on a Lexington street gave me the inside scoop on best prices for a space to rent , really helped me out ! High recommendation .

Great store for packing supplies. 5 star service.

Great store for hard to find boxes. Always excellent customer service.

Remodeling the kitchen. Needed boxes. Found the perfect solution. Quick Pack. Thank you Chuck.

Storage place is very clean and safe. Never had an issue. They're convenient.

My daughter just got a space and she said it was easy, the property is very clean and Chuck was super. She thanked me for sending her there.

Best store in Waltham for artists boxes for shipping or storing paintings. Chuck is always happy to help too.

This place is clean. Unique Bonus. Main door of building is super wide and does not constantly lock you out. Security access is on keypad at gate. Check us out. Portable and Warehouse Storage Specialists. Social: @dedicatedmoves Website: dedicatedmoving.com

Back for more shipping boxes. Always great service.

Great experience here, Chuck and his team provided the best service and care. The place is very clean and very safe. Had a wonderful experience and highly recommended Public Storage on Lexington street.

I was pensive about using public storage because of horror stories about their competition in other areas. But I was moving and needed a place to keep my stuff, and gave it a go. What ended up happening in reality: Everything functioned as advertised. No hassles, unexpected price gouging or drama of any kind. The process was quick, painless, mostly automated, and easy. During the few times I did interact with staff they were friendly, charming, and had a zero wait time.

Chuck was very helpful and kind with assisting and setting me up during the moving in process and anytime I called with questions. As I was vacating Kerri was there that day and she was so nice, friendly and helpful. I would highly recommend public storage.

I would like to say that Chuck has been very helpful and really went out of his way to help me get settled. This is a nIce place to store your stuff.

Excellent service from Kerri!

It was time for more boxes so we went back to this store where the people are so nice. It is always a pleasure to shop here. We love this store. Especially Mr. Chuck.

Shama was very professional, treated me with respect, explained my options and very friendly. Thank you!!!!

Chuck has always been a friendly guy with a nice greeting every time I come in to pay my bill. I enjoy your well maintained building and your remodeled showroom is great. Chuck is an asset to your company! Sincerely, Gregory Biernat

Chuck is a pleasure to talk to!! AAA+++ service!!!!!

Great service! Thanks for all of your help!

Chuck at public storage is the best and very helpful, with anything I needed, he answered all my questions and he showed me my locker I would recommend this place to anyone!

First of if I may dare. I have been renting here for quite some time. Chuck is an excellent customer service representative, never hesitates to help any customer. Also this is probably the cleanest location I have ever been to.

Debra was very helpful, attentive and was able to answer all of my questions. A+ for service. I would highly recommend this location not only for their great customer service, but for the facility itself. Very clean and secure.

We rented two separate units in Waltham as we were selling our home and moving. The experience was fantastic and we could not have been happier.

I got the customer service and the best service in this Public Storage office, I was the best attended by Chuck .... thank you !!! 100 % recomended 🙏🙏🙏🙏

Harry was an amazing sales consultant. He is super friendly and explains every detail with knowledge and a smile on his face. Well you can tell underneath the mask. Checked out three different storage companies and all because of him, I returned and went with this storage company. I later on met the manager Chuck and he is just so nice and helpful. This place is so clean and well kept! Great job Harold and Chuck! Wow this place keeps getting better and better. So I am no more need of the size storage unit I have as it is getting empty, so I needed a smaller one. I met with Deborah and she is just as amazing and super friendly. So today I will go and change units. The plus side is she is keeping me on the same floor so I don't have to far to go and I can still get the online price! Great place keep up the great work all of you!

This was the first storage unit facility I used. Had no issues—everything was easy and service was helpful when needed. Also purchased some moving supplies here and they had everything in stock.

I always stop in to see Chuck when I need boxes for my business. The service is great and they have a good return policy. Prices not bad either.

Great service! Debra was great. She helped make my moving experience stress free and was really helpful with all of my packing and storage needs! 2 thumbs up!!

Thank you Chuck for all your help with getting my storage space set up. It was a pleasure dealing with you! And made my day so much easier. Best, Carol

This facility is well run, and most importantly, it is very CLEAN! We checked out a few places before this one, and I wouldn’t leave my belongings in them. It was also secure, but easy to enter your space whenever you needed. Thank you!

This is the best experience I have ever had at a storage place in my life. The staff was amazing! Chuck really took care of me and was able to meet my needs. I will 100% be coming back here if I ever need storage again!

It sucked straight out will never return

My entire time renting at this location was a great experience. Chuck is the manager at this location and he is always so helpful and pleasant. One of Chuck’s qualities that I do appreciate is his sense of humor and of course maybe one more, his professionalism. The location is always clean and I’ve never had to complain about anything.

I highly recommend this facility for your short and long-term storage needs. It is clean and very well kept. Chuck and his staff are very courteous, friendly, professional, and always helpful. Chuck is always available to answer questions and provide help. Great customer service!!!

Chuck has been helpful on initial rental and information as needed.

Customer service is exemplary

The facility manager at the Waltham Public Storage, on Lexington Street takes very good care of the customers, whom he gets to know very well. He always has a friendly greeting, offers great service and keeps the facility extremely clean.

Chuck did a great job of setting me up with the right size storage unit! He was very helpful in determining how much space my belongings would require. I highly recommend him as an expert storage resource and property!

Renting a locker this past Saturday was easy and Chuck was super helpful and explained everything I needed to know. The facility itself is very nice and clean and seems very secure.

Chuck is always pleasant, I actually enjoy stopping by every month to pay my rent.

Very neat storage units and happy with the service. Would like to give a 5 star for all what they offer

Had a great experience – Chuck was extremely helpful and accommodating!

Chuck has been very helpful. He has resolved all my issues. I would recommend public storage.

What a great place for storage. Nice and friendly staff and a well maintained facility. Go there if you need storage or boxes.

Smooth rental process, manager was knowledgeable and helpful. Clean facility, well lit.

Rented a unt here today. Service was quick and easy and the rep was a pleasure to deal with. I would recommend this store to others.

I came by and Bought some wardrobe boxes these are perfect for shipping. The mans was very nice and I’ll be back for more.

So Friday 1-10-20 had to be one of the hardest days of my life I walked in to the Waltham location with my mom I was a hot mess crying and all and CHUCK helped us he made me smile laugh and took his time and made sure I understood and he explained everything to me with in that 30 mins we where there he made me forget what was going on, then I needed a larger space and helped me with that I will always recommend public storage just because the service and help we received I wish I could give move stars!!!!YOU ROCK CHARLIE BROWN 😁

I see stopped by yesterday too Pay my mother's bill and wow the place looks great. New paint, new signs. Always clean as a whistle too.

Our experience with the facility was very positive. The access and hours worked for us. Chuck Brown, the property manager, was always very friendly and helpful. I'd recommend this place to anyone looking for storage.

Terrific experience in setting up, payments, and closing out. Staff made all aspects of the process quite easy, and the storage itself was safe and secure, with no problems. Highly recommend!!

The property manager and team are very courteous, professional and helpful. The lighting was recently updated to LED and it is much brighter. The site is conveniently located and I am very appreciative of the staff and their efforts to assist. Thank you.

Very friendly staff

Finally moved some precious belongings in my storage space today. Ample size and spotless. Staff is great. They know their storage facility. Chuck and Ginny a pleasure to work with - have answers to all my questions. Easy in, easy out. Very grateful to have a secure facility.

The staff was very pleasant and accommodating. They found me units that were in good shape and close together. Excellent Customer Service. Very easy to work with.

Chuck has been helpful courteous and friendly. I always feel welcome when I visit. Good place for storage if you need it. I have already recommended the site to others!

Chuck is a very friendly gentleman and Jenny is very nice!

I am very happy with the service location and hours. Chuck was very helpful and I recommend this site to others needing storage.

Just stepped out of this facility after renting today. It is not my first time. Chuck is the same one that helped me the last time I had to move - and he is one of the main reasons I came back. There is a storage place right next to my apartment but I took a walk in there and knew I did not feel comfortable. So, I travel 30 minutes to this facility because it is clean, staff are amazing (Chuck and Tyler are friendly, honest, want to help) and prices can’t be beat.

I have been a customer here for years and I have always found the service to be great and the property clean. Chuck is always there to take my payment.

I have been paying my bill here for years and have always received great service. I recommend highly to others.

Very nice!!!!

Great customer service. Clean. I would recommend using. Chuck B was great.

Chuck was AWESOME!!! Extremely helpful, customer service was epic and he explained the process of how things worked like a true professional...!!! If he runs for mayor he has my vote!!!

Tengo mi hijo en una universidad seca y tiene que guardar algo para por una semana que el ba ala casa para volver se puede

Chuck was very helpful to my Father and I as we had to clean out our storage space and were on a tight time frame in town for a wedding. Chuck went out of his way to make sure we got everything done we needed to. There's no way we would have been able to get it all done without his help. Cleaning out old memories can be stressful but we were glad Chuck was there to help and answer all our questions.

Great place would recommend! Went in today and nothing but helpful from the two guys working!

Needed boxes so I stopped by to see my old friend Chuck. Still runs a great store and makes me laugh every time I stop in. If you need packing supplies go see Chuck.

johnnie helped me at the front desk. having worked with PS before at other locations for business, i can say she is one of the best. on the day i was here she was here by herself handling over a dozen reservations as well as other customers. greak work johnnie.

Great experience!!! Helpful staff. Chuck helped me out tremendously with my moving/shipping needs. Highly recommend.

No public restrooms for veterans

I have been paying my bill here for years and I always receive excellent service from Chuck and his colleagues. My unit is elsewhere but it is more convenient to pay here. Very happy to do a review for them.

Friendly and professional stuff. Prompt to respond on any need. Courteous and efficient. Being appreciative to my business as a customer.

Good location and friendly staff!!! Staff answered all my questions and was very pleasant on the phone! Thanks Arianne!

Start off by saying Chuck is the perfect example of superb customer service. Customer friendly and great product knowledge. A straight shooter, someone who is out for your best interest and nothing else. I was treated with respect and given exactly what I wanted nothing more nothing less. At no point did I feel I was being sold something I didnt need. If yiur looking for storage at a great price and a place where your treated like a long time family member then go see Chuck over at Public Storage in waltham on Lexington st. A million thanks Chuck for all you did. Will definitely do business again in the near future. 100 🌟

This public storage location was great to work with and very helpful. I have had a storage locker with them for over 2 years and I am very pleased. I recommend this location for anyone looking for storage in Waltham MA.

I have been a long-term customer here and am always impressed with Chuck's professionalism and competence. He is always there to help with any questions I may have and to help with my other storage needs.

Chuck is so helpful! I love how the walkways are always clear and salted. The front lobby is clean and all the staff is helpful. The staff is always helpful in person and on the phone.

I have been renting a unit here for about 4 years now. Chuck,, the manager, is beyond helpful with any need I had. The building and units are always spotless and well cleaned and the staff is very kind. With great prices and excellent service I will always recommend Public Storage!

We used Public Storage in Waltham for household storage during renovation. The terms were clear, the facility was easily accessible and climate controlled. Chuck Brown, the Manager, was most helpful. The interface between the website reservation and the staff worked fine, too, so there was no confusion when we arrived with a load of stuff. Many thanks for your help! Couldn't have done it without you.

This place was really good. Chuck the manager is an affable guy who tells you what you need to know. He will sell you storage equipment (boxes, tape etc.) at a reasonable price if you need it. They had an unbeatable special rate for customers storing items for less than a month. The storage area was clean as a whistle. Chuck does make you purchase the lock he assigns to you but then I felt better knowing that no one had used that same lock before me. ... Ya never know...

I was only there for a short time but my experience was a good one. Chuck made everything easy and the property was clean with a friendly atmosphere.

I am very happy with the service I received from Chuck. He made everything simple and easy. If you need storage this is the place to go.

Chuck really helped us out when we needed a place to store our stuff. 10/10, would recommend to a friend.

I am in the process of selling my house, and needed to move already packed boxes and items into storage prior to moving. Chuck at the Lexington St., Waltham location was very helpful and professional. I had never rented or used a storage facility before, and he clearly explained everything that I needed to know when I first rented the unit. I would definitely rent there again if the need ever arises. They could use more dollies, especially at busy times, so there is less waiting when more people are using the facility. Also, the bathroom door should have a coded lock-similar to the gate access codes-so it could be used by renters during all business hours. It is a problem they way it is now because if the office is closed and the bathroom door is locked, there is no way to access the bathroom without a key.

Chuck was friendly and informative without being overbearing. He explained the process and procedures in detail and answered my questions directly. He was immensely helpful during move in and move out. If anyone at Public Storage is listening, you need more Chucks out there!

The Manager there (Chuck) was very helpful. I was looking for a place to store my apartment's items during a move. He told me about a promotional for a space that was 10x20, twice the amount of space I thought I needed. It was 1$ for the first month, though there was a fee for administration and insurance and a lock, the total bill came out to be about 60$. It was quite a deal. I was very surprised. I would rent space from here again.

This place is great! Super friendly staff. Chuck is a great guy and is always there to help!

Excellent service from start to finish!

My family has rented a unit here for about four or five years now. Chuck has always been very helpful, and I like this unit too, clean and convenient.

This is a shoutout to Chuck at Waltham. I have known Chuck for several years and he has always been polite, helpful, and a pleasure to work with. There have been times he's cut his lunch short after seeing me approach the site and other times I've seen his assist disabled customers in a way that shows his natural kindness and helpful demeanor. I hope he's recognized for his outstanding work!!! Keep it up Chuck!

This was my first storage rental and I loved it! The place is clean and safe. Easy access to get in! Chuck was super nice, he explained the process. I also got a great rate for the one month I needed it! I would definitely use this place again!

What's the monthly fee?

Johnni was really helpful Great customer service

Chuck Brown was very helpful and sweet! :)

My problem is with online payment system. Went to pay rest of 1/2 month (moved in mid month). Clicked the button for that amount...it charged me that and the following month when I plan to move out at the end of the month and now I have to wait for them to pay me back...really

Renting a unit was quick and painless. Great staff!

Uhg

do they sell boixes at this location

This location is clean, and we'll organized, with a good selection of boxes and other packaging material. Chuck is always friendly, greets me by name as I walk in, I've had a car stored here for several years now, couldn't be happier.

I had an exceptional experience with Public Storage in Waltham. The manager assisted me in finding the perfect unit while I was away. All of my questions were answered and I felt that all my belongings were safe and secure. I appreciated the personable staff, ease of the entire process, and accessibility of the unit. I would highly recommend using this service for any storage needs.

Great location, clean and easy access from all direction.Manager chuck is professional ,courteous and very accommodating and so is the rest of his staff. I will use this location anytime i am in need of storage space. Charlie Brown is the best man in town!

very convenient, helpful staff- served our needs well

Chuck was very helpful with my move in and was available for questions and merchandise...i will recommend this store.

I have had a very pleasant experience with Public Storage. The facility is clean, well organized, and has always appeared to be very secure. The staff have been friendly, courteous, respectful and even thoughtful. The manager, Chuck brought me to my storage location on my first day and when I return to make my monthly payment he always asks how the unit is work- ing out and if I need anything. I highly recommend this facility to anyone who needs storage space.

Clean and secure. Just what we needed for backup storage during a transition. Chuck was personable and helpful with many tips related to the facility and also to organization.

The facility is clean and well cared for and the service is friendly and helpful. Manager Chuck was particularly helpful when some billing issues arose. His manner is most professional and thorough.

Very friendly and helpful staff. Secure facility. Would definitely recommend. Thank you, Chuck for a great experience.

Do you work on Sundays?

Can you rent per week or only monthly???

Arber is the most helpful customer service manager I have ever come across. Happy and positive attitude. Could not wait to come back and rent a space.

Arber: Very attentive, patient, curteous.

I appreciate Chuck helping me with a difficult situation and because of his assistance I highly recommend this facility. Thanks for the help.

Chuck has been a tremendous help with my first experience with storage. He is very helpful with all my questions and concerns. I am so glad that I chose public storage and this location!

Arber and Chuck Over 2 years at this Public Storage facility. Great service, always professional, easy access and clean unit. Move in, move out no hassle! Recommend if looking for storage.

Associate Chuck is awesome! Exceptionally friendly & truly helpful...allways willing to offer sound advice about anything. I've had storage for eight years in another state with Public Storage...This is the place to go pay your bill if you need personal assistance. Great crew😉

Arber was amazing today. He was helpful, explained things clearly, and was polite to my wife and me. Thank you!

Arber stayed extremely late and helped me find the best deal. He really went above and beyond. Great experience. Will do business here in the future.

I only used storage for a month but it was a plesant experience. Chuck made it so easy and was always ready to help. I am very old so I appreciated it very much. Go see Chuck if you need storage in Waltham.

Great location. Wow wow wow. What a great guy Arber is. I have been having some issues with my new card and was trying to set up auto pay, wasn't working for a while. Arber even decided to stay on the phone for half an hour with people's united bank. Very polite. Top notch service can't wait to come back.

I worked with Chuck, who responded to my online inquiry in a very timely and personable manner. I was made to feel as if I was the most important client that day! When my appointment day came, he kept everything very simple, easy to understand and locate, and related my needs to his personal experiences, making me feel comfortable in putting my belongings in the building and being able to contact him at any point with any concerns or questions. This is my first time using storage, and I have already highly recommended this location to many others!

Great location, clean and well maintained. Code access to let you in when it's a good time for you. I've been storing there for quite awhile and rarely had problems with availability to the various carts but they are limited so your time may vary with access according to other move ins or move out. If you've got time, Chuck can probably debate and discuss with you on most topics. Super interesting guy, well versed and knowledgeable. Over the years, I've had the pleasure to discuss many things with him.

Arber was just great today. The moment I walked in he greeted me with a big smile on his face. Showed me multiple units and was trying to find the best price possible, because of him I decided to rent here and not go somewhere else. Also his sense of humor is great.

Just moved from another storage facility and I'm very happy with the facility, it's clean and safe, the staff-chuck is great to work with! I would recommend this place to others

Used to rent a unit here. Stopped by to get some bubble wrap and the service is still great. Chuck even remembered my name after all this time! If you need moving supplies go see Chuck.

I rented a storage unit at this facility for 3 years and couldn't have been happier with my decision. Loved their customer service. They know their customers by name and show that they value the business coming their way. I greatly enjoyed working with Chuck! The facility is clean, very accessible and in perfect location. I definitely recommend this public storage facility.

Arber is the best. Very personable and very friendly and outgoing. Will be back.

Wow had the best experience with Arber today. Great awesome guy. Very happy.

Arber was very professional and very detailed while helping me, took his time to show me multiple units, will be back Friday to rent. Great customer service.

Arber was awesome today helping me find my perfect size unit. Very quick and stress free. Couldn't be happier. Great positive attitude.

I have been a customer here for years and have always received great service from Chuck. I would highly recommend this store if you need storage. Just ask for Chuck!

Arber was awesome very patient, professional also very friendly while I was vacating I will love to come back and see him if I have to move again.

I have used this facility for 6 years and have no complaints. It's easy to find and in excellent condition. I have always dealt with Chuck and found him to be very helpful. In short, I would recommend this Public Storage facility to anyone looking for storage.

Arber was extremely helpful today even cleaned up for me after my big move. Very thankful. Will be back here.

Arber was great. Good service very polite.

Arber was very patient and fantastic. Great customer service as well.

The place is clean and well maintained. It has good access from the parking lot and service was good.

Arber .. Great customer service... Friendly and efficient.. Very clean facility.. I would definitely recommend! Great orange shoes that match the company logo!!!!

Arber was awesome and helpful in setting up my rental. Answered all my questions and got through the paperwork super quick.

Great location, all your packing needs in one place. Easy going and helpful staff!I was particularly pleased by Chuck Brown's assistance. Over the last three times i needed to purchase materials for my move this past August, Chuck was happy to help be figure out what i needed. He his good sense for what is needed for various kinds of moving jobs and he pointed out i did not have enough tape for the job i was setting out to do—50 book boxes to move a library. He was right! I used all three rolls when i originally only thought to purchase 1. He pointed out that i could save funds if I purchased a few more boxes in order to get 15 free boxes and not only did i use all of them but came back for more. I appreciated the way Mr brown was helpful, but not pushy and i deeply appreciated his patience when i did not have a receipt and we needed to look at previous receipts from the month to find my invoice to be reimbursed for the unused Medium sized boxes that i eventually returned. Highly recommended

Clean storage facility . Chuck is always friendly and helpful . I would recommend public Storage to anyone in need of it.

I have been here for years. This facility is great and so is Chuck. You just don't get this kind of service anymore. Always friendly and helpful. I know other customers here and we all feel very lucky to have found this place.

Chuck took care of everything for me and even helped me downsize for a while. Very happy with the service and would highly recommend this place to others.

Thank you Public Storage & thank you Chuck for a positive experience.

Chuck at Public Storage was great. He was polite, and helpful and carried things out to the car for me, tolerated my boisterous children with good humor. The store is clean and well stocked with the stuff I needed to pack. Thank you Public Storage!

Five stars for easy access, location and customer service. Chuck was great in explaining things up front, and when I transitioned to different sized units. I always found him to be polite, and friendly. The facility and staff did everything that I would have expected of them. I rented a unit of different sizes for several years. I just finally emptied my last unit and ended my rental in June 2016. If I have need of a unit again, I would certainly consider renting at this facility again. If this is your first time renting a storage unit pay attention to the explainations up front. I setup autopay, and got some insurance on my stuff. Based on the terms in the contract you will be unhappy very quickly if you don't pay on time. The facility has near 100% of units rented for the last year, so sometimes some unit sizes are unavailable. One of the things I find the rent payments help clarify over time is how valuable is your stuff to you actually - What is it costing to store versus replace something later? You will need to setup an appointment to get your first unit. Rates go up a little bit at the beginning of each year. Rentals are month to month, but you need to make sure that you let the staff know you have moved out so you don't continue to get charged. The facility has gated, personally coded access. You will be given a lock for your unit as part of your rental. The facility has 4 hand carts to help move your stuff to and from your vehicle, but during peak weekend times, or if people are hogging them you may have trouble getting one. The lights are on motion sensors in the coridors - if you are in your unit for an extended period of time, they may turn off - bring a light source if you have a bigger unit that you need to sort through stuff in (a cheap LED lattern was my light of choice). The elevators are fairly slow. While it costs a little extra to be on the first floor, I would definitely recommend it if you need frequent easy access, and are moving things in and out a lot. I also see the second floor as more desirable than the third.

Great service and excellent staff. Chris and Chuck did a great job to facilitate my storage renting. I would recommend this place for the location and great people.

Bentley students: if you need to store your stuff for summer and winter breaks, this place is good and a mile down the road.

Have been a customer since facility opened. Always cheerful, friendly, and willing to help the public. Am happy and will continue to do business with this establishment.

Arber is the Best very helpful taking his time finding me storage. Great guy.

Arber was very helpful today and very patient while he was helping us out. Best customer service guy ever.

I used this storage facility, and all went well. The place was clean, but I expected that. I think it might be more customer-friendly for them to have wifi, but maybe that would be a Public Storage corporate decision? The staff with whom I interacted were knowledgable, and some fellow, named Chuck as I recall, was friendly and helpful answering my many questions. I never quite figured out about the restrooms in the storage area (when I happened to be there -- not too often): where they were, and it seems that one needs a key (which would be at the office, which might not be too near your rental unit...). Still, I was satisfied overall with my storage experience there.

Jess was very helpful and efficient. She got all of our paperwork done quickly and the process was super easy! I definitely recommend using public storage on Lexington street and would use their services again.

I like how close it is and the building is clean and what they advertised; however, I found the manager a bit pushy in getting me to come in. I originally told them I would come on a certain day, but then I got phone calls saying they would have to give away my space if I don't come in earlier. I understand that there are some people who reserve then not show up, but I felt over pressured. I did not appreciate it.

I had one of the best customer service experiences here. My mom was going out of country for a month and we had to find storage place for our car. Found the $1 first month deal online at Public Storage and after doing my research and reading the reviews, I decided to visit this PS. Chuck greeted us and showed us the storage space. He was friendly and knowledgeable. I thought the paper process would take a while but surprisingly, we were in and out in about 15 minutes. If you decide to come here, make sure you ask for Chuck because he is very helpful and has his customer's best interest at heart. I would definitely recommend this place and Chuck to anyone.

Chuck and his team make this place a gem among storage facilities.

I have been a client at PS for over five years and couldn't be happier. Chuck and his hardworking staff have been more than accommodating. The facility is well kept and secure and well lit.

Stopped in this store today to get some boxes. Both of the men working there were very friendly and helpful. Great experience. Great service. Even loaded my car for me. Thanks.

This is a great place to store your stuff. Chuck always makes me feel at home when I come by to buy boxes and such. I highly recommend it.

I have been renting a unit from Public Storage on Lexington Street in Waltham, MA for almost one year now. My initial inquiry to do so was with a gentlemen by the name of "Chuck". He took the time to explain everything to me, and was very thorough. I am physically handicapped, Chuck took extra time and consideration and went above and beyond to make sure the unit i rented was next to an elevator and was easily accessible. This means so much to me that someone went above and beyond. Very hard to find these days. Michelle Creamer.

Very clean, well-lit and easily accessible. Staff are very friendly and professional, and Chuck helped make the entire transaction smooth and enjoyable - I wish all customer service professionals were as good as he is. I highly recommend them and would use them in the future.

Chuck has always responded to any concerns or problems I've had with the utmost professionalism. He is responsive and reassuring and makes his customers feel like part of the family. I would never use any other storage facility and would happily recommend this facility to others. Thanks Chuck and Public Storage Waltham!

The facility is kept very clean. The elevators and carts that are available really make it easy to move your items in and out of the units. The staff is very helpful and friendly. Chuck helped make the entire process smooth and easy. He is always available when needed, and he always greats you with a smile. I highly recommend this facility.

Best customer service in town! Great rates and location. Clean units and if you meet Chuck he is full of great advice and very helpful.

We are very happy with the service we received and would highly recommend this facility to others. Great job Chuck. You make storage easy.

Ben was helpful in more ways than I can count. Super clean, convenient location, and the bathroom was spotless.

I am very happy with the service I have received at this facility and can highly recommend it to others. Chuck takes care of the place and his customers like we were family. Thanks Chuck.

Excellent experience at Public Storage (Lexington St. Waltham, Mass.) over about 2 years. Clean, dry, climate controlled facility. When we needed help or had to deal with administrative matters, Chuck was terrific. Moved out today, as we don't need storage any longer. But would return if needed.

Service was great! The facility is very easy to get around in. The manager, Chuck, was a pleasure to work with. He was patient is answering all my questions/concerns and guiding me as to which options suited my needs best. Both the check-in and check-out processes were quick and seamless. I'll definitely be using this facility again in the future.

Ben and chuck were awesome gentlemen who explained everything downt to every last detail in lamens terms so everyone could understand it and on top of that they are very sweet gentlemen. I enjoyed renting my unit from them. If u need a storage unit i strongly advise u to go there.

Great place! I rented a unit for about 3 months while I was moving. I picked this place because the first month was only $1 and the hours of access were longer than most other places. I was extremely pleased by the customer service. Chuck in particular always went above and beyond to help with anything i needed. He was very helpful, friendly, and even after being gone for 2 months he remembered me! I would definitely use again if moving in the area. Thanks Chuck!

Chuck was very helpful during move in and move out process and I definitely recommend this location if you need a storage..

Chuck was always a pleasure to deal with. He always made me feel at home. I have sent my friends there too. Nice place to do business.

Great service. Ben and Chuck were helpful and friendly

Chuck was super friendly and helpful. Easy transaction. Safe, clean storage. No real complaints with the exception that it was a little expensive. But great customer service, very accommodating. If we need storage services again, won't hesitate going back.

Chuck was extremely helpful during the move out process. If I need to store anything in Boston again I will definitely come back here!

We needed a unit while we were in the process of moving, and this facility worked out great. Chuck at the front desk was always very friendly and helpful - so a big thanks to him. Unit itself worked out great. Never had any issues getting in/out and there were always carts to use. If I find myself in need of storage space in this area again, I will return.

I lost my debit card a few weeks ago; I had my bank put a temporary hold on it, just in case I found it and wouldn't have to wait for a new one in the mail. When I requested the hold, I specifically asked them if my automatic payments for various things would be affected--they said no. Unfortunately, that was not true and my Public Storage payment was not applied on August 1st. On August 3rd, I was called by Public Storage to notify me of the issue and remind me to update a card on file or make a payment by the 6th, to avoid being charged a late fee. I was out of area and did not actually get the message until August 7th. I was so frustrated by the whole thing (losing the debit card, the hold affecting automatic payments I was told wouldn't be affected, getting a fair-warning voicemail...then MISSING the fair-warning voicemail by a day...) UGH! Then there's Chuck :) I walked into the Lexington St. location, and explained everything to Chuck, and apologized for all the confusion. He looked at my account history and confirmed I had not been late on any of my other payments, and offered to help me get the late fee waived. He provided me with a customer service number, and walked me through the menu until I was on the line with the appropriate party. The woman on the line was also pleasant and helpful, and agreed to waive my late fee this one time. Once Chuck had the confirmation, he went ahead and removed the late charge, and allowed me to pay in cash for August. It's so relieving when things just work out, people are helpful, and you don't have to go the rest of the day with a headache. Thank you, Chuck, and Public Storage for making this inconvenience EASY for me. It's genuinely appreciated!

Very clean facility! I had no issues whatsoever and the staff (especially Ben) was super helpful and nice at all times.

They are absolutely wonderful at this location! Chuck and Jackie are so helpful and friendly! I highly recommend, the units are large and clean.

Chuck has always been helpful in getting my bill paid for my out of state storage unit. Today it was finally time to move my stuff to Waltham. Chuck and Jackie were amazing at helping my fiance and I figure out the right solution to combine our stuff into one unit the most cost effective way possible. They went over all the options and made sure we were clear on everything. Nobody likes having more stuff than what can fit in their house, but they helped us make the joining of 2 households smooth.

We couldn't have had a smoother and more pleasant experience storing, sorting, and dispatching our items. Chuck was friendly and very helpful to attend to our requests. The place is immaculate and comfortable to work in. Highly recommended!

Building could use a good cleaning, does not work well for businesses to store items. They cant email paperwork ie. Credit card auth. forms. Not 24/7. Nails in parking lot all winter long fron construction.

Centrally-located, clean facility. Chuck is very personable - a nice guy who goes out of his way to be helpful. We would rent there again without hesitation.

I had a great experience with Public Storage. Chuck Brown at Public Storage was polite, professional and helpful. I would recommend Public Storage, 260 Lexington Street, Waltham, Ma because of Chuck.

Chuck is a five star Manager. He's always friendly, helpful, and makes a customer feel at home. He cheerfully solves whatever problem you have. Carrie in Lexington

Chuck is the best customer service representative I've dealt with in a very long time. He is always cheerful, courteous, and always willing to be a very great help. The facility it top notch.

Chuck was very helpful and guided on all the details through out . Thanks a lot .

Nice people run the place--clean, well lighted, easy to get things in and out--

Rented a 5'x10' 1st floor unit for several months, the process couldn't have been easier. The staff were friendly and helpful, Chuck remembers my name and made sure to say Hi every time he sees me coming in. Would highly recommend this place to others

I have been buying boxes for shipping for 3 years at this location and the service I get from Chuck is always exceptional. He also always loads my car with my purchases. I won't shop anywhere else. Thanks Chuck, for such a fine job. Definitely 5 stars!

I came into look at a unit and get some prices and Jackie showed me the entire facility. She introduced me to Chuck and they both made me feel at home. I will definitely go see them when I need a unit in June.

Excellent

Public Storage staff is friendly, very customer service oriented. The facilities are clean, they have good opening hours, and the units are so easy to access. This winter the snow has been overwhelming but they have done an excellent job keeping the access plowed and have been extremely helpful when it comes to assisting getting my frozen outside unit open. A BIG THANK YOU to Chuck who helps tirelessly. We don't know what we would do without Chuck, who works hard to make the customers happy.

Chuck and Jackie were great and the facility was excellent. I highly recommend them. Five stars for sure!

My experience with Chuck at PS in Waltham has been great - during initial setup and in the time since then. Highly recommended.

My name is Candace would I have used storage facilities in the past just recently I obtained a storage unit at Public Storage in Waltham it is the cleanest facility I've ever kept my belongings at in the people there a very polite and helpful I feel safe and secure having my belongings stored here Charlie Brown is the guy who has helped me most is a nice guy and he knows his job very well

This storage facility is a great place. They have great friendly customer service! Chuck and Ben are great and always willing to help out whenever possible!

People were courteous and helpful. Only needed for a month while moving, saved going here above anywhere else. Climate controlled.

They are wonderful! Ben is great! Thanks guys!

Great facility and Chuck makes everything easy!

I just want to thank both Chuck and Ben for such a smooth transaction in helping me rent from Public Storage. They were professional, kind and to the point with giving me all the knowledge I needed to know in renting a storage. I would recommend them to anyone...

Ben was very nice and helpful

My experience at Public Storage on Lexington St., Waltham has been very good. Chuck, the manager, and the other employes have always been very helpful with any questions I might have and explained options, etc. The store part is convenient, the facility is clean and orderly, and the other customers storing items turn out to be friendly. I've had to go there after hours a number of times and have been pleased to see other customers there which made me feel comfortable. Nice atmosphere.

Chuck has been so helpful. He is a valuable asset to your company! Waltham is a great facility.

Very personable staff! As a Bentley student, this was a perfectly located, convenient and clean facility.

The staff is very helpful and flexible, in particular Charles Brown. The facility is clean, well lit and well kept. I feel that my belongings are safe and they have great hours of access.

Chuck the Manager was fríendly & extremely helpful. Clean facility good lighting.

Great place. Chuck terrific.

Great prompt service. Ben and Chuck..... Great guys.

Chuck was a great help. He showed me around and answered all my questions. The facility was excellent. Provided everything I needed. Very secure and clean. It was as advertised.

Chuck and Nick did an amazing job introducing us to the property and explaining the procedures and policies. Facility is very clean and conveniently located. We are very comfortable storing our property at the Public Storage facility on Lexington Street.

We're in the process of building a new office and are contemplating storage in the near future. Nick stayed after the office closing time to give us a tour and answered every obscure question we threw at him. He was very nice, easy to get along with, and made a good impression on us. Very hospitable.

Great service. Nick and Chuck were always a big help!

My wife and daughter had tons of questions, but Nick was patient and pleasant the entire time while answering everything they asked of him. Great location & definitely great customer service. Thank you for making our experience as easy as possible.

Nick was extremely helpful in setting up a new account and getting my storage unit.

Best service. The people are very good. Always treat me good.

I wish I could put 6 stars down for Public Storage on Lexington Street. Renting a storage facility was a breeze thanks to Chuck. He made the experience easy and was so helpful. He is professional and extremely helpful. The facility is very clean and I am pleased with my choice.

I visited this store with my roommate from Bentley. Chuck showed us a unit and was very friendly and helpful. The store is clean and the other customers we met seemed very happy there. You will like it too.

My experience with Joseph, Chuck, and Ben has been terrific. Once I signed up by internet, they contacted me immediately and took me through what was required. When I showed up in person they talked through with me the size of the unit given what I was going to store. After they affirmed the size with me, they got me through the paperwork expeditiously. They then gave pointers for moving my things into storage, and even told me about a mover who many of their customers had said good things about. They did this with great customer service, a friendly demeanor, and they had great fluency of the things they need to do their job. It's been a pleasure to be doing business with them, and I highly recommend Public Storage in Waltham, MA.

Chuck was extremely knowledgeable and helpful. I had many questions and none went unanswered. He was thorough and took the time to assure I had the right unit, knew all of my options, and utilized the services I needed. I would definitely recommend this location. Well worth looking for.

The people at Public Storage, especially Chuck, were very helpful to me and my family during a very stressful time. The facility is clean, well lit, convenient and well organized. The staff is helpful and understanding. Chuck facilitated everything for us very kindly. I would recommend this facility to anyone, especially under trying circumstances.

A business is only as good as the people or person running it. I have never met the CEO of Public Storage, but I don't need to because Chuck Brown IS the face of Public Storage for me, and he does a great job. I have some (sentimental) irreplaceable stuff in my storage unit in Waltham, and it feels good knowing that someone like Chuck is making sure the facility is running smoothly and securely. We changed banks recently and missed updating a couple of direct-debit accounts, one of which was Public Storage. Chuck gave me a call to alert me of an impending late fee, and he was even sympathetic and told me that he knew what an otherwise great payment record we had. I really appreciated that. You're a good man, Chuck Brown!

I have had occasion to use storage facilities in the greater Boston area over the years and I can honestly say that the Public Storage in Waltham, MA, has been my best experience to date. The facility is clean and well-lit and feels safe even when you come in the evening. The prices are more than competitive and the staff has been great to work with. In particular, Chuck has been most accommodating, helpful and always professional with any and all of my questions. I moved out of the area recently and Chuck went beyond the call of duty to assist with coordinating the movers especially given that I was thousands of miles ways.

I have been renting at this location for about a year now and i am extremely satisfied from the service that i receive by Chuck every time i visit the storage , he is very helpful to me and very considerate with people around him which is very important to me , i hope Chuck stays in this location for long years because his professionalism and good service is appreciated by me . Kev Strag Guebenlian

The folks at The Public Storage on Lexington St. in Waltham have been wonderful. Chuck, Ron, and Dieng have all provided excellent service, and I would highly recommend them.

Clean, secure, well lit, and very friendly staff!!!

the facility is well run, but i wanted to take the time to single out your on-site manager, chuck, who several times has gone beyond what might normally be expected to provide exemplary service.

This facility offered some of the best customer service I have ever experienced. Even the best laid moving plans come with a level of stress that seems unavoidable. From the moment I arrived at Public Storage in Waltham, the property manager Chuck explained the options, reviewed the facility all so throughly that I left feeling confident about my decision to store my furniture between moves. On the occasion I needed to call with questions Chuck was there in a friendly and professional manner to answer them all. On moving day when my mover did not show up he was there to lend a phone and an ear as I lamented what to do next. By the end of the day the movers arrived and it was Chuck who sent me on to wait for the movers at my new home while he would stayed to make sure they were able to exit the gate. The facility is clean and well maintained! Thank you Chuck!!!

My experience with Public Storage has been great. The facility is clean and secure. And Chuck was extremely personable and helpful in setting up my storage space. My move went off without a hitch and I feel very comfortable that my belongings are safely and securely stored. The facility and people are wonderful.

I have been with Public Storage for about 2 years and have had such a wonderful experience with all of the staff, especially Chuck. The staff has answered all of my questions and made my visits so enjoyable when I go into the office to pay the monthly charge. They always say hi Cathy or Miss Vasselin and I'm so impressed they remember to put my name with my face. Instant recognition says a lot.

I recommend this storage location highly - Chuck has been generous with his efficiency, and his humor. As per its advertising, this location is very clean, well lit, access is easy. Chuck manages the facility well - problems are addressed promptly, thoroughly. Chuck knows his customers, and anticipates needs. Thanks!

Can't say enough good things about the people who work in this facility. Chuck really went the extra mile to help me with a return.

This place is really good. The guy that helped us. Scott was great. Very friendly. Place was super clean