Public Storage Self-Storage Units at 235 North Beacon St, Boston, MA

Bill was very nice . He helped me to switch / upgrade my unit twice, with a be re very good attitude. Highly recommended.

Great service! Bill is outstanding, helped me every step of the way. He made sure I understood the difference in units and helped me decide a unit that worked best for me. Very patient and easy to talk too!

We showed up on a day that was incredibly stressful because of all kinds of equipment issues with U-Haul and Bill just soothed our souls, gave us a smile and helped us move in with his own two hands. What an incredible guy and what a wonderful place to do business with. Highly recommend.

Bill was professional, product knowledge, helpful, informative about the discounts, precise on the phone.

Thank you Harry,took his time to explain all,let me ask lots of questions and smiled. Very great service

High recommend! Bill helped me with a system bugs that won’t give me the discount. He tried multiple ways and tried his best to take care of everything. Great service and attitude. Greatly appreciated

I had a terrific experience with Bill at Public Storage. It was my first time using storage and I felt very cared for every step of the way. After realizing that I had booked an upper storage upon arrival, Bill kindly showed me alternatives and we switched it to a smaller, lower unit. He also offered advice on how to pack my items, and even went out of his way to cart some items over for me. Hassle-free with excellent customer service. We appreciated your help, Bill!

Meet here super fun , super friendly very helpfull/knowledgeable professional . Susan ,for sure made my day much less stressful in any possible way , being helpful. And understanding .For that i greatly thankfull endlessly. PS:thats lady knows how to crack jokes…. lol

Bill made the process of renting a storage unit a breeze. He made sure the unit was exactly what we needed and even helped us plan the most efficient way to store everything. He’s really friendly and personable and a true asset to the company.

Excellent service everytime. Bill is 5 star plus employee. He makes everything easy and smooth. Nice to see a friendly face whenever I go to Public Storage.

Bill was super helpful and kind, i highly recommend this location!! If u are in Brighton this is fantastic convenient location too.

My Mom and Dad went to find some storage space yesterday and afterwards they told me about their experience with Bill. He left a very strong impression on them a really standup guy and helped them find the space they needed and was helpful as we were dropping things off, showed us where everything is and is really a gentle soul. If you need storage please come here, Bill is exactly the type of guy you would want to do husiness with.

Outstanding service!!! Bar none… the best experience I’ve had with a storage company. Bill was phenomenal! Highly recommended!!!

Great place to store

Staff was extremely helpful and accommodated for me even though I was running a little behind for my reservation. He explained everything clearly and helped me understand the services to my satisfaction. Wouldn’t hesitate to recommend this location to other college students and I’ll definitely go back here for future storage needs.

I was met by a guy by the name of Bill, in whom showed excellent customer service. As being disabled, Bill made sure that I was accommodated by all means necessary. The place is clean and very quiet, with no disturbance whatsoever. I strongly recommend this place for storing any of your belongings, as well as the people that you meet here.

Bill was Amazing!!! He helped find unit that was perfect for my purposes. He was very kind, and even helped me find a cart and held it for me while I got my stuff.

Bill offered exceptional service and handled every matter professionally. He conducted business with a smile as well! 100/10 service, highly recommend.

love this place!! bill is super helpful and he was so kind to us when we came in

Picked up my daughter from BU today traveling from Va. I've never been through the process of securing a rental unit. There was a gentleman by the name of Bill who walked me through the process. He was very courteous, professional, cordial and explained every detail of the rental process. It felt like I was at new employee orientation! I understood everything about the process and the options and felt very comfortable about the price and the terms. Thank you Bill for making it an enjoyable and seamless!

Bill is the best! He was really helpful with making sure I had the best experience reserving and also helped resolve some of the issues I had which was entirely an error from me. I'll recommend this storage unit for people in the vicinity or in need of a storage space.

I was very apprehensive to use a locker at public storage, but when I called to ask about a few of the clarifying questions I spoke with Grace on the phone and they assured me that I was making the right decision with using public storage. When I got to the building Grace was there to greet me and helped with any additional questions that I had. I will definitely continue to use this public storage location knowing that there are employees like grace working to ensure the facilities are well taken care of:)

I rent several units at 239 north beacon street Brighton MA, the team members have all been great, Bill has always been helpful and cheerful. Bill even offered to bring in his own dolly to help when the cards have been broken, above and beyond Bill, thank you

Great service :)

Customer service at this location is phenomenal. The guy Bill is the best, he helped me navigate the best options and was quite resourceful. I recommend you ask for Bill for a great customer service.

Dealing with Bill from Public storage has truly been an amazing experience. I'm a new customer of Public storage and he has made me feel so welcomed and has gone above and beyond to help me with what I need he truly is a great soul and always goes about and beyond to help his customers! Thanks! SEE YA SOON I'm always in there. Anthony

Bill fue muy amable paciente respetuoso conmigo Bill was a very kind patient and respectful with me thanks Bill for you help

Rented a storage here for a couple months. Bill checked me in. Great customer service and very friendly and helpful. Thank you, Bill. You are the best !!!

My friends and I stored our stuff at Extra Space Storage and met the awesome store manager, Alexei. The process of moving in, storing, and moving out could not have been more convenient. The staff was funny, kind, and super helpful. I will definitely be back to use Extra Space Storage again and will be telling all my friends to do the same! Thank you Alexei! From your favorite Basic customer, Iffany.

Great service.

The place is very dirty and has a musty smell. The top of the units are covered with a tarp because the paint on the ceiling is peeling and falling into the storage units. The transport carts are also very dirty. There are all kinds of pieces of metal and wood just lying around inside the corridors.The guy at the desk was pleasant but not very helpful. I was very tight on time so I had to proceed with my storage unit Reservation. There is almost no where to load and unload and you can get blocked in by someone who pulls in behind you. Beware.

Alex the manager is wonderful. He is funny, friendly and very helpful.

Excellent service from Alexi.. Thank you for the service!

Great storage!

Alexei is awesome! Looks just like Antonio banderas

So far so good it’s been over a year

Alexei was great!!

Alexi has excellent customer service. Been dealing with him for years no complaints. Goes above and beyond.

Fantastic

11/10

Muy bueno y amable 100 recomendable

In a time of difficulties I found extra space Storage units to be most accessible the hours were great for workers and the prices were an expensive

Awsome

Alex was amazing with helping me move to a larger unit. Prompt, friendly and efficient! Great experience!

Alex was very helpful and kind

Amazing customer service, very easy check-in and overall very satisfying experience!! 👌

Incredible customer service from Alex—helpful, funny, with Antonio Banderas-like good looks and charm. 10/10 would recommend

Great service, clean, easy.

Alexei is the man

Quick and easy! Wonderful service!

Great XP

Easy and secure storage location with helpful staff. Clean and easily accessible.

Thank you for your help today, Alex in the Office! Facility is very clean and move in process was easy. Can pull in through garage door, also was able to park on the street easily which is great when you are just dropping off a couple of items and want to get in and out quickly. Plenty of carts and ladder stairs to go around ! Also had moving materials available for purchase. So far a great experience.

Nice tour

Rapid Rental was a super easy process. Staff was helpful and facility is secure.

Kelly offered great customer service and has provided consummate professional skills in all her interactions with clients at the Brighton ESS facility.

Kelley was really helpful the power was off she helped us tremendously thank u

My kids need a storage unit. Talk to Kelly over the phone and I am from California. She takes care of everything from pricing, contracts and putting locks on the unit. Very fast and pleasant experience. You do have to pay insurance and first month administration fee. She is very clear with the price and the contracts shows all the details.

Alexei has always been very helpful! Thank you!

Great service!

Fast, professional and efficient.

I’ve been using this space for 5 years snd have never had a problem. The staff is friendly and helpful. After one of my kids didn’t lock my unit properly, I got a call to let me know so I know they’re checking on things. Convenient and clean.

Good service!

Really great customer service!

Excellent service, charming individual walked me through step by step

Looks like Antonio Banderas- nice guy!

Wonderful service, helpful, quick and efficient. Facility is very clean.

Courtney was super friendly and helpful!

Muy amable las personas que estan en la oficina.. Gracias

Alex is really helpful and friendly! The storage is very convenient

Wonderful customer service. We’ve been a customer for 5 years and moved out today. Alex was incredibly helpful and went above and beyond.

Excellent service!

Great place! Alexei is the best!

It was great !!!!! Great service !

Very professional!!!

Extremely helpful, great customer service!

Alex is AMAZING !! BEST EXPERIENCE EVER

Was nice guy the name is Alex is a really nice guy, very polite. Thank you

Great friendly service! Very easy to reserve at this super-accessible location. Facilities are clean, and everything was exactly as promised. Pricing is very fair.

Amazing Friendly service

Very helpful, fit all our needs

Excellent service!

Alex was great to work with at ExtraSpace in Brighton! Super friendly to talk to and helpful. He got us set up really quickly and worked well with insurance. Thank you for all of your help and attention!

Alex is super awesome!

What a Great place to store things at your leisure, Neat and clean and very secure place. Customer service is stupendous!

Very helpful

Great service great place very respectful the staff on duty puts up with difficult customers very well and we are glad to have him watching our stuff

Bed service the employee Charles so rude ,never recommend this place

I can’t rave enough about how professional and efficient Alex R. Is. He is the epitome of customer service and Living to your Brand’s Standards of excellence. In July I had to abruptly close my business due to covid and needed a place to store my furniture until I figured out what we were doing. Not only did he find me the right size unit but one month later I was able to downsize the unit as I removed things from the unit. EVERY time I entered the facility I was greeted with his genuine smile and happiness. We had countless personal conversations and I always walked away feeling great and appreciated for the day. Today it is with sadness that I moved out of the storage space and put my business to bed. Again Alex was there to greet me and tell me how much he will miss our conversations. As I watched him interact with other clients I saw he is this way with everyone who enters your facility which is immaculate bye the way . A lovely man and an incredible representative of your company. He deserves not only praise and recognition but a thank you as well for helping get over the hurdles of losing your business due to covid ! He deserves 20 stars and a district manager’s position . Kim

Awesome service Alex an awesome guy!

Awesome place !! Very clean and convenient.

This facility has the cheapest option around my area and I think it serves the purpose well! The one-time setup fee was a surprise - it wasn’t a lot but I don’t remember it being mentioned in the communication when We booked online or phone. It might be me that missed it though. I think it’s still the cheapest option even considering the one-time fee because I plan to store for several months. Alexei was helpful on site and very effective and professional. He was flexible and kind enough to give us a storage location in the warehouse that we preferred when we asked him to check availability.

Great service, wonderful to work with!

Look for Alex ! He is the most helpful guy and he’ll help you everything and answer all of your questions

Hey! This place is the one I have been using for self storage for years and I still keep all of my stuff here due to the limited space of my apt. And if you ever get lucky. You’ll meet Alex who’s been so informative and willing to help you anything.

Alexei set me up quickly and efficiently with a good sized storage space, explained everything thoroughly. He is competent, which I appreciate. The access codes here allow you to get in from 6 AM to 10 PM, and there are carts available if you need to move heavy items.

Moving can be stressful, but Alexei was beyond helpful and made the overall experience way easier. Thanks again Alexei

Good for storage

Good service all around

Great rates great service!

They care too much about Google reviews. You may understand it from their replies under each review. When I first went there to open a new account, the person at the front desk asked me to open the location in Google Maps and tried to hit 5* rating himself. Most of the ratings and comments are fake here. The reality is that they do not give you access to the storage unit because of a system failure without notice. They can't even give you an estimate on when you can reaccess your unit. Horrible customer service. Although details were shared with the company at 888-storage, they did not follow up on the situation.

1 month free promo!

Great experience friendly members prefect customer service

Excellent service from Alex. He is knowledgeable and friendly.

This guy just saved my life he is awesome 👌 👏

The old manager was frustrating but ALEX IS AWESOME! He was kind, courteous, helpful, and made the entire process very easy. Thank you, Alex!

Great place