Susan is such a breath of fresh air, so sweet and funny an always greets everyone with a smile
Had trouble registering my unit but Susan was super helpful and helped me through the process. Super nice and feel really good about storing my items here.
Susan is the kindest knowledgeable person I have ever met in customer. She is a joy and always greets me with a smile. Love her
Susan is awesome! Helped me a lot with getting all my reservations in order. Highly recommend her help.
Excellent customer service. The lady at the front desk is awesome, she showed me the unit days before I decided on it and gave me detailed information. The place is very clean.
It’s was a great experience at the place. Very clean,very organized. And the person,who works there-she is great. Her name is Susan. Very professional,very helpful. So friendly as well. 5++++👍👍
Tom and Susan were very professional. They have a lot of knowledge and expertise regarding the process and best way to analyze storage needs. The company is fortunate to have them.
One of the best storage spaces I ever used and the important reason is their staff. Susan at the front desk always welcomes tenants with a friendly smile and helps with questions and concerns. These things really matter. Thank you PS and Susan.
Susan was amazing. She solved all my issues. If you need something and she’s not there, come back another day and ask for her. She’s awesome
I have been looking for a storage facility for my prized possessions, I have viewed many companies which did not meet my expectations. I had the pleasure of meeting Susan at Public Storage on Moody St in Waltham. This facility is the cleanest building I have seen by far and the customer service I received from Susan was extraordinary, pleasant, professional and was able to guide me in deciding what space size space I need. She even told me to measure my possessions twice so I don’t undersize or oversize. I am extremely grateful for the tip and will be back to rent a unit shortly. Would like to mention also and most importantly the facility is extremely clean. I can feel safe about storing my items there. Thank you Susan
Thank you Susan & Debbie.
You both were so helpful and amazing! You both made my visit so pleasant and were so informative. Definitely made me glad to choose your location. Thank you so much for all your help.
Great customer service by Susan!!!
One of the elevators are broken for a while now and they don’t fix it. Trash area is so messy. Inside of the storage is very neat and clean. Bathrooms are locked. You will have to have an employee to get in which is not in their office most of the time.
Susan is very helpful. A wonderful member of the Public Storage team. She knows what her customers want.
Susan is wonderful, friendly and super helpful when things aren’t quite working.
Great customer service, very efficient and professional.
Tom offered great service. They were easy to work with and it was a great price for a summer rental for my college student's dorm room stuff as we live out of town.
I can’t say enough amazing things about Susan at Public Storage on Moody Street!!Her customer service is wonderful. She’s knows what she’s doing and is an absolute pleasure to interact with. If you need a storage solution, definitely talk to Susan. She’s the best!!!!
Excellent Customer Service. Can't complain. Very very helpful i must say. A Job well done Susan. Thanks again for such great service.
Susan is awesome extremely helpful informative and kind love her customer service has great Maui stories very funny
Susan is the best she helped get situated to move and is very kind and explains the process very well I definitely will return to her for storage
Susan was extremely helpful in answering my questions about Public Storage. She helped me choose the right plan and right size for my needs. Incredible customer service, and I’m sure the rest of the team are helpful just like her!
Had some weird issue with my first payment but luckily Susan was a very personable and a fantastic help. Along with her explaination she also put in a request for a refund for a "bad check" error and made sure my unit was still accessible. Only reason it isn't 5 stars is due to this strange, frivolous and time taking issue.
Nice bright facility, clean and tidy. Property manager Juan is very helpful, and worked with me to select the right size storage space for my situation! Thanks, Juan!
Juan is such a calm guy, capable of making a stressful situation completely manageable <3
Juan was so much help with our storage unit!
I had an outstanding experience with Public Storage thanks to Juan! He took the time to personally walk my sister and me around the facility, explaining every detail with clarity and patience. His clear communication and genuinely friendly demeanor made the entire process seamless and reassuring. I truly appreciate his outstanding service and highly recommend him for his professionalism and care.
I had a fantastic experience at the 260 Lexington St location, thanks to Harry! From the moment I walked in, he was friendly, professional, and incredibly helpful. I wasn’t exactly sure what size storage unit I needed, but Harry took the time to walk me through the options, explain everything clearly, and made sure I got exactly what I needed, without any pressure. He made the whole process quick and easy.If you’re looking for a smooth, stress-free storage experience, definitely ask for Harry. He’s the best!
Absolutely fantastic service from Juan! Thank you so much!!
Juan was so informative and helpful. Whole experience was seamless. Thanks!
Convenient location, Juan is always so friendly. Very happy with service.
Juan was a fantastic help to us getting settled into our unit. He was there to answer any questions we had and he very friendly and welcoming throughout the process.
I recently had a great experience with Susan at Public Storage on Moody Street in Waltham, she went way above and beyond in resolving an issue for me, she handled everything quickly and efficiently and with kindness and respect, and a great sense of humor to boot - I really needed a smile or 2 that day! I have been at this location for over a year now, it is my first time renting storage space, and I have been very impressed with how clean and well managed this facility is. It is always a joy to interact with someone in customer service who is as nice and efficient as Susan, she deserves a shout out for her excellent work, thank you Susan!!!
I already left a review but for some reason it didn't go through. I just wanted to say that the employees who work here are absolutely amazing. Juan helped me and he let me come in and check out the space before I committed to anything, but he also let me reserve it so nobody else could purchase the unit from underneath me. I was late for my appointment because I went to the one on Lexington St instead of Moody St and I was still able to go down to the location later so they were very flexible with scheduling and helping me.
I had an amazing experience at this storage facility, thanks to Juan! His professionalism, knowledge, and management skills made the entire process smooth and stress-free. He was incredibly kind, helpful, and well-informed, ensuring that everything went seamlessly. Excellent customer service, highly recommend this place—very smooth move in!
Juan, the site Manager was extremely helpful and answered all my questions. There was a technical problem with my reservation. Customer service at the 800 number could not fix the problem. I called Juan and he was able to solve the issue on his end. He walked me through completing the reservation until he knew it showed up properly in the system. He was patient and a pleasure to talk to. I would highly recommend this location.
Juan from the Moody St location in Waltham is truly amazing! he answered all of my questions and hesitations, as i am new to storage rentals, and he went above and beyond to help me get exactly what i wanted. the space was just what i needed and i’m glad he had such a welcoming demeanor. it made me feel confident in the safety of my stuff
I met with Juan today and he was extremely charismatic. He was extremely knowledgeable about the prices and was able to help me understand the cost that went into the price. He also helped me understand the promotions going on and was very patient. I would definitely ask for him if I was planning on visiting the store.
This is my first time obtaining a space for extra stuff, Juan was highly efficient and professional while walking me through the process, there were unforeseen issues with getting some of the online process completed, he stayed late on a Sunday to assist me. They are military friendly, and that also made a difference for me. I would trust them with your stuff. Thanks Juan for all your help.
The site manager Mr Juan was very patient and helpful! I ran into a few issues with reserving a storage space for my daughter, and he answered all of my questions and was incredibly kind. He was also really responsive and quick and he had all the emails and agreement sorted out almost immediately after our phone call! I really appreciate his help and totally recommend this service.
Juan is very helpful and absolutely wonderful! The process and unit was great! Thank you very much! Much appreciated!
I had an excellent experience working with Juan to secure a storage unit. He was incredibly helpful, guiding me through the entire process and making sure I found the perfect unit for my needs. Juan was patient, professional, and really went the extra mile to ensure everything went smoothly. Highly recommend his service if you're looking for assistance with storage!
Juan has been a great hope in finding me a space for a good price. Very knowledgeablogical and patient. Thank you, public storage.
Juan and Susan were very helpful and I greatly appreciate their service.
Excellent service, easy access, Juan is very professional!!!!
Had great friendly customer service from Juan. Always good to know there’s help when you’re away from your unit as I’m across the country.
Juan was extremely helpful! Great customer service!
Juan provided great service, let me know about deals, and helped with all of my questions. I would highly recommend this facility and am glad Juan was there to assist
Being around juan was a very funny experience Very professional.
Very knowledgeable and was able to help us save money on the space. Would recommend him very much. Thank you public storage for having such a great property manager.
Juan has been a great help fantastic to be around fantastic to talk to. He also helped us save on a unit highly recommend this property manager.
Juan was SOOOO helpful he made everything so easy for us 🤩
Juan was very helpful and knowledgeable. We are very happy with space and the transaction. Thanks!!
Great customer service. Very helpful. Juan and Jonathan helped lower my rate. Jonathan is going to help on Monday with a lock cut. Appreciate the services I got today!
I have rented a space from Public storage at 945 Moody street, Waltham, MA for some time and recently received excellent service from Juan. He answered all of my questions and was very courteous and professional.
Juan was super kind and helpful! He was very knowledgeable and got everything I needed taken care of.
I got an email stating that my rent on my 5x5 unit was going up by $45 a month! So I called and the guys who work there so helpful! In particular, Bill helped when I showed up to transfer to a new unit saving me a ton of money each month. Every interaction has been great! Highly recommend this location.
This was my first experience renting a storage unit. The store manager Ron was very helpful, guiding me through the process and answering all my questions. The place is tidily kept, which gave me peace of mind knowing my belongings would be in a clean environment. I appreciated the security measures in place, making me feel safe accessing my unit. Overall, I had a fantastic experience and would highly recommend this Public Storage to anyone in need of extra space!
Really liked the guy the works on customer service He really helped out when I needed it. Thanks Juan
Awesome costumer service from Juan got everything done fast and quick
I have rented at this location for 4 years now for college storage. It is clean and well kept. Staff are also very friendly and helpful!
Moving to Waltham from the northshore. Juan has been amazing with guiding me through the process. Thank you soooo much for taking a shorter break to do so. I owe you some BK 😊
Juan was extremely kind and helpful today during my service call. I always am nervous for these calls and expect no help because customer service these days is so challenging. But Juan was great. Made me happy to be a customer and likely to recommend to my friends!
Juan, the storage facility manager at the Waltham location, is super caring and has great customer service manners. He called me after I reserved my locker online, and he showed me the space when I visited. He made the process super easy and pleasant.
As for the facilities, the place is very clean, organized, and accessible. It’s also temperature controlled, in case it matters to your stored items.
I highly recommend this place.
Renting a storage unit is never straightforward - Juan made it super easy and fun! Location has some issues with their elevators but Juan took his time to find us a unit that would make it easier for us to get up and around. Highly recommend this location!
No bugs like other storage places. Guy at front desk is friendly and helpful.
Juan was very kind and helpful!
Juan has been wonderful! Cheers for more people like him.!
Juan, was a great...no fantastic help. Communication was awesome. He was extremely knowledgeable. He gave great advice and genuinely cares for the customer.
I appreciate the kind and assuring words and help from Juan. I felt very much assisted by him and his wisdom for Public Storage.
Went to go pay my monthly storage bill and Juan went above and beyond to help me out. Definitely glad that I chose this location thank you for all your help. We need more people like him give him a raise please !
Bill was very kind, helped me with my needs immediately. He is very approachable.
Ball, nice, service full…
Bill has been the MOST helpful and patient person. He was kind, knowledgeable and gave me the owner of a small business the best advice.
His customer service was beyond!
Facility has great staff to work with. Juan was very attentive to what I needed in order to rent out a storage unit here. Honestly, he is the sole reason I rented from this facility! Highly recommend this location.
Attentive customer service. Due to a problem with the elevator, Juan immediately solved the problem, giving us a larger storage unit on the first floor.
Very good experience at this place . Deb was super helpful and returned my phone and agreed to be available when I got there .DM for this company John was also at the site , very professional gentleman. Always nice to deal with people willing to help and guide you to reduce double work .
Thank you to you Both .
A huge thank you to Jose who really helped me out today by organizing someone to come drill my lock out after my keys had been stolen! He was SO helpful and friendly.
Susan at the Moody St. location is awesome! She is very knowledgeable and is excellent with customer service.
I love the staff at public storage. They are so on top of everything. Suzan called me notified me about an issue and helped me save an additional 20$ that they were going to charge me. I appreciate her and all the staff there. They make it personal and i admire that. Thank you, Public Storage, on moody street in Waltham. You can bet they made a customer for life.
Harry
This five stars is directly for Susan. She’s the property manager. She’s so awesome. Very nice and incredibly helpful.
Harry is a stellar employee and has been great each time I have had an issue. Employees like him are far and few! Be sure to keep him as long as you can! He maintains great customer rapport resulting in satisfied customers.
Susan is a consummate professional. She was so helpful today to my mother - responded to her inquiry right away and resolved the issue with kindness and care.
Harry was super helpful. He got us a good price for the storage unit. He also took us around and showed the unit. He was super fast with all the paperwork.
I’ve been using Public storage for the last couple months and the service is exceptional, everything is always clean and I never have any problems. Every time I walk in Harry always greets me with a smile and a big hello 10/10 recommend using the facilities.
I was so impressed with Harry this morning; he helped me immeasurably; his lovely nature and professional attitude were very welcome. Thank you so much!
Clean facility. Susan was super friendly and helpful getting my storage unit contract set up!
I went on Tuesday and bought a storage pack for $20. Susan was of great help pointing out the sale. Thank you
I am so grateful for Susan and her amazing support. I couldn't imagine staying at another storage unit. Top Notch all around
I had never treated with such respect and kindness from a staff member until I met harry. Super professional and had more knowledge than any one else I had previously spoken to at public storage. As long as harry is employed here you will always have my business.
Great service, Susan is awesome
Harry was incredibly helpful and the whole facility is really nice!!
I have used this storage for around 6 months now. The best location that I have seen. Clean and with excellent customer service. New manager, Harry, should be new standard.
Harry the manager is amazing! Super helpful and knows his job very well.
The gentleman who works here, Harold, is always professional, courteous, and helpful. He goes above and beyond to make sure the renters are properly taken care of
When buying an auction here i had a great experience with Harry he even helped me out with directions to the nearest donation location
Great prices and service by Harry.
Stopped by to inquire about a storage unit on a Sunday morning and got a Good deal to store my motorcycle.
Harry was very helpful and didn't mind at all to show me a room so I could have an idea of the size of it.
Overall highly satisfied!
The manager (Tatiana? I'm terrible with names) and another manager from Boston (Jasmin) were awesome. Great customer service and wonderful representatives for the company!
this is the greatest storage ever greatest customer service
The employees here really care, especially Debra. She went above and beyond for me and wanted to publicly thank her!
Great customer service., Safe facility, handled difficult billing situation due to customer are professionally (i.e. I was wrong and super rude and they handled it well).
Thank you to the manager. I’d recommend their facility – decent prices, clean and safe.
Best, well managed, clean, and convenient storage unit in the area. I’ve used three or four different storage facilities over the last 10+ years, and this location has been the best. Management is friendly, polite, and very customer service oriented. Highly recommend!
Deborah M. was absolutely superb in helping us get the right space at the right price during the busy college dorm move out season. Moving in today!
I was frustrated this morning that I couldn't get in. I got a call from the regional manager today. She turned the situation completely around. I'm blown away by how much this company actually cares
Customer service was great the facility very clean, the communication with them nice, I really recommend the public storage 👍
Good space for good rates; staff is helpful and friendly 👌
Good facility. Great staff. Tiana is the best.
Helpful staff and great facility. Tania was really wonderful to work with. Many thanks!
Helpful staff Tiana at this location helped me with my payment for my unit FYI she told me about the PS app and I love it!!!
I stored here for two years during the pandemic, and would 10/10 recommend. very helpful staff, they kindly helped me figure out storage payments while I've been abroad (card expired, billing address changed, etc). last year I changed units within the same building and the process was quick and easy, and when I moved my things out last week I was able to complete the check-out process over the phone (since I moved out outside of business hours)
I came in to this location last week and meet a young lady Tiana that helped me figure out the best size I will need to store my 1 bedroom because I'm leaving the state for 6 months I will come see her soon thank you for your help.
Great experience! Ample parking, very clean. Despite being a Memorial Day, a clerk (Ashley) was there, and she was very helpful.
I had a great experience at this storage office with manager Ashley she knows a lot of information about the storage world and I will definitely rent here in the future.
Ashley provided an amazing service by helping get an extra storage unit ! Very satisfied
Ashley was great she helped and was nice