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Address

945 Moody St
Waltham, MA 02453

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

781-839-9777

781-839-9777

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor Storage Units
  • Small, Medium & Large Storage Units

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

781-839-9777

781-839-9777

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Indoor Storage Units
  • Small, Medium & Large Storage Units
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Reserve TodayMonth-to-Month Rent, No obligations
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    5'x5'
    Online only price
    $ 67/mo
    Online only price
    $1 first month rent
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 67/mo $89
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    5'x5'
    Online only price
    $ 68/mo
    Online only price
    $1 first month rent
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 68/mo $91
    Online only price
    $1 first month rent

    No Obligation

  • New

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    5'x10'
    Online only price
    $ 108/mo
    Online only price
    $1 first month rent
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 108/mo $143
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    8'x10'
    Online only price
    $ 141/mo
    Online only price
    $1 first month rent
    Medium 8'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 141/mo $187
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x10'
    Online only price
    $ 180/mo
    Online only price
    $1 first month rent
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 180/mo $240
    Online only price
    $1 first month rent

    No Obligation

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    10'x10'
    Online only price
    $ 199/mo
    Online only price
    $1 first month rent
    Medium 10'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 199/mo $265
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 262/mo
    Online only price
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 262/mo $349
    Online only price
    1 unit left!
    Limited availability

    No Obligation

  • Save Impression

    10'x20'
    Online only price
    $ 327/mo
    Online only price
    $1 first month rent
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 327/mo $436
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x30'
    Online only price
    $ 530/mo
    Online only price
    50% off first month rent
    Large 10'x30'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 530/mo $707
    Online only price
    50% off first month rent

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Auburndale Self Storage Units in Waltham

Auburndale Storage units in Waltham offer a convenient way to de-clutter in the Boston area.
Located in the shadow of Brandeis University, we have smaller sized units available that are popular with students. Take advantage of a climate controlled 3x8 storage units or 5x5 storage units. Maybe you and your roommate both brought a set of end tables? Our 5x8 units are perfect for small furniture storage. Our friendly staff can also help alumni and students making a move off campus find storage to suit their needs.
Homeowners from the suburban Waltham area can also take advantage of flexible and affordable storage options that fit up to six rooms of stuff. The more than 1000 storage units at this facility are indoor climate controlled, so you (and your things) don't have to brave the Massachusetts winter.
When storage is this easy, you'll have more time to yourself. The nearby banks of the Charles River provide a perfect backdrop for a casual stroll, while landmarks like the Charles River Museum of Industry and Innovation make for a full day out, and is great for parents visiting local students.
Utilize our free parking and variety of packing materials, from ropes to boxes and tape, to make storage of any size simple and efficient.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 323)

September 9, 2023
Google Public Storage Brittanie Pricer
The employees here really care, especially Debra. She went above and beyond for me and wanted to publicly thank her!
June 10, 2023
Google Public Storage Michael Curran
Great customer service., Safe facility, handled difficult billing situation due to customer are professionally (i.e. I was wrong and super rude and they handled it well). Thank you to the manager. I’d recommend their facility – decent prices, clean and safe.
May 29, 2023
Google Public Storage Lizzie O'Neil
May 16, 2023
Google Public Storage Brooke Schwartz
Reserved a space but didn’t pay. By the time we tried to pay for the unit, all units of that size had been taken—fine. We called the office and got stuck on a frustrating call with the employee—we kept being told various and conflicting things, but were finally told we could get a larger unit at the same price if we came in person ASAP. Made an appointment for 9:30am the next morning. Came at 9:30am the next morning, only to be kept waiting outside for 40 minutes before the employee finally showed up (same one who had answered the phone yesterday). We go in, only to be told that we can’t get a larger unit for the same price and would have to pay extra, which directly contradicts what the same employee told us the day before. Are redirected to another facility 10 minutes away and are assured that someone will be at the front desk. We get there and the same situation—nobody at the front desk (it’s 10:30 by this point). We call the original facility and the same employee picks up. We ask her to contact the employee at this facility and get them to come to the front desk (as she mentioned she had his number). She sticks us on hold. Whole thing was incredibly frustrating
May 15, 2023
Google Public Storage Christopher Ianelli
Best, well managed, clean, and convenient storage unit in the area. I’ve used three or four different storage facilities over the last 10+ years, and this location has been the best. Management is friendly, polite, and very customer service oriented. Highly recommend!
May 14, 2023
Google Public Storage Chris Albizu
Deborah M. was absolutely superb in helping us get the right space at the right price during the busy college dorm move out season. Moving in today!
March 20, 2023
Google Public Storage Jessica Holter
March 3, 2023
Google Public Storage Martin H
I was frustrated this morning that I couldn't get in. I got a call from the regional manager today. She turned the situation completely around. I'm blown away by how much this company actually cares
January 28, 2023
Google Public Storage T. MR.WILSON (BODHI-SATTVA-SÕĹ)
January 11, 2023
Google Public Storage Liliana Moreno
Customer service was great the facility very clean, the communication with them nice, I really recommend the public storage 👍
December 21, 2022
Google Public Storage Corey Braxton
Good space for good rates; staff is helpful and friendly 👌
November 19, 2022
Google Public Storage J B
Good facility. Great staff. Tiana is the best.
November 11, 2022
Google Public Storage Kayte Ellsworth
Helpful staff and great facility. Tania was really wonderful to work with. Many thanks!
November 4, 2022
Google Public Storage Paul
I've come to pay my bill several times at this location and nobody is ever here when you go to pay online they say it's a free to pay it but it's a $10 fee extra. Sounds like they're gouging people taking advantage totally unprofessional and disgraceful.
October 28, 2022
Google Public Storage Ashley Tench
Helpful staff Tiana at this location helped me with my payment for my unit FYI she told me about the PS app and I love it!!!
September 24, 2022
Google Public Storage Hopper Galloway
I stored here for two years during the pandemic, and would 10/10 recommend. very helpful staff, they kindly helped me figure out storage payments while I've been abroad (card expired, billing address changed, etc). last year I changed units within the same building and the process was quick and easy, and when I moved my things out last week I was able to complete the check-out process over the phone (since I moved out outside of business hours)
September 13, 2022
Google Public Storage Shari Wright
I came in to this location last week and meet a young lady Tiana that helped me figure out the best size I will need to store my 1 bedroom because I'm leaving the state for 6 months I will come see her soon thank you for your help.
June 2, 2022
Google Public Storage Oleg Volkov
Great experience! Ample parking, very clean. Despite being a Memorial Day, a clerk (Ashley) was there, and she was very helpful.
May 28, 2022
Google Public Storage dell privi
I had a great experience at this storage office with manager Ashley she knows a lot of information about the storage world and I will definitely rent here in the future.
April 2, 2022
Google Public Storage Bethany Waldman
Would give no stars staff was rude. Made me leave with my car and disabled kid who was on the playground when i came in to shop
March 30, 2022
Google Public Storage Doug
We were deeply disappointed. After my daughter’s mother died they made it almost impossible to retrieve items my daughter wanted from the space her mother had rented. I don’t need up paying months of rent and meeting road block after road block to accessing and then ending our rental. The staff person we dealt with tried to intercede with her supervisor on our behalf, but was told she was not to do anything to help us.
March 27, 2022
Google Public Storage Guilherme Foracchi
Ashley provided an amazing service by helping get an extra storage unit ! Very satisfied
March 26, 2022
Google Public Storage Milton Orellana
Very nice
March 10, 2022
Google Public Storage B
January 12, 2022
Google Public Storage killua on nen
great service
January 12, 2022
Google Public Storage dev walker
Ashley was great she helped and was nice
December 25, 2021
Google Public Storage Bobby Flynn
November 19, 2021
Google Public Storage Marna Fischer
Ashley was great.
November 2, 2021
Google Public Storage BethAnn Fisher
I was highly impressed by the manager Ashley . I had an issue of my own doing that would have cost me alot. I had emptied my storage unit but put the lock back on to the unit not even thinking then I never called and let anyone know I was no longer using the unit. But my autopay reminded me and when I called Ashley went the extra mile for me and that made me a very satisfied customer.
October 31, 2021
Google Public Storage Tracy Sperling
They have always been informative and helpful.
October 28, 2021
Google Public Storage Bryne Valenzuela
Staff are always positive, efficient and extremely helpful! Location is very convenient too.
October 23, 2021
Google Public Storage Carlos Linera
Super clean, well put together! A bit pricey but you get what you pay for.
October 18, 2021
Google Public Storage Nazim Khalifa
very clean storage, one of the elevator has a very slow door though, not a big issue because it runs fine.
October 16, 2021
Google Public Storage Jodie Anne
This was my first time renting a storage space and it was super quick easy efficient friendly paperless and affordable as a new customer they had a special promo the first month is one dollar there were lots of parks and the space is great nicely let’s clean safe definitely five stars! ⭐️ ⭐️⭐️⭐️⭐️ P.S. - I completed the booking/touring/pricing/new customer registration paperwork etc with Ashley who runs the front desk - she is fabulous **SPECIAL SHOUT OUT TO ASHLEY 👏🏼 👏🏼 ** She was quick efficient super friendly super helpful knew all of the information that I was inquiring about she made the entire process go by so smoothly and quickly it was just great working with her. Overall fabulous place and staff too
September 8, 2021
Google Public Storage John Horrigan
Great people. Clean and secure facility. Ashley was a delight to work with.
August 25, 2021
Google Public Storage Paul Gillis
Very clean-well kept up and both Kerri and Ashley are very good at what they do offering the best customer service. I would highly recommend. I had to close my unit due to the fact that I live on Cape Cod so to far to drive and everything was handled professionally and easy. Would use this unit in a second if I lived closer.
August 13, 2021
Google Public Storage guy fawkes
A complete rip off have to buy their 22 dollar lock staff only wants to waste time
July 30, 2021
Google Public Storage William Fitzpatrick
My experience was great! Kerri helped with everything I needed and made it extremely easy!!
July 24, 2021
Google Public Storage Skrlett Perkins
It was super clean and air conditioned! My parents have a storage unit elsewhere that is basically overrun by spiders so this was really nice to not have to worry about it!
July 6, 2021
Google Public Storage James Wilson
Ashley is her name and truly she is was wonderful. I was buying and selling a house at the same time and at 11th hour my buyers threw a curve ball at me and it nearly crushed me. I will make a long story short and tell you that when I NEEDED someone to just listen Ashley was that person, by default haha. She will always be a good memory during a tough time, so very helpful, in many ways... Thank you Public Storage for employing people like Ashley
May 27, 2021
Google Public Storage Adwoa Edusei
Ashley at the front desk was very helpful and understand, especially because I was moving during the beginning of the pandemic. They were able to find a space for me at a reasonable price. Great location!
May 25, 2021
Google Public Storage JonahBell
This place was great Debra and Ashley were a real help
May 23, 2021
Google Public Storage babby girl alo
May 23, 2021
Google Public Storage mochi
May 4, 2021
Google Public Storage Shanjil Rehana
An exceptional Public Storage facility. Ive been here 6+ months; worry-free, hassle-free; secure and accessible. Ashley and the team are knowledgeable in their roles providing prompt support in a clean and organized environment ideal for all your storing and moving needs!
April 27, 2021
Google Public Storage Christine Krahe
The staff here is equal parts cheerful and informative. Highly recommend them. Ashley and Chuck were great!
March 27, 2021
Google Public Storage Jason Barnes
March 21, 2021
Google Public Storage Karen Clay
Ashley was awesome in helping me choose the right size storage unit. Great location.
February 26, 2021
Google Public Storage oscar cante
Ashley gave great service for me today with getting a space and protection my things thank you.
February 17, 2021
Google Public Storage Ahmed K
I never thought that renting a storage would be a pleasant and easy experience. I was able to book my rent online to receive the best offer and spoke with Ashley who was very helpful and caring of my needs. I loved the app and how I can get access without having to remember the code or touching the keypad. I would definitely recommend this Public Storage location for those who live in the area.
February 11, 2021
Google Public Storage Melanie Gallagher
January 30, 2021
Google Public Storage Mikelda Saintil
Deb, the manager, was wonderful and very helpful. She is the nicest person. I wish every6working in customer service were like that.
January 29, 2021
Google Public Storage ricky brown
Stored my things at this location for a few years. It was easy, safe, and a convenient location. I would store here again in the future if I ever need indoor storage.
January 20, 2021
Google Public Storage W B
January 15, 2021
Google Public Storage Paul Boudreau
Ashley was always professional and pleasant to work with. Thank you Ashley for your great service! Happy New Year!
January 15, 2021
Google Public Storage Rebecca J
December 31, 2020
Google Public Storage Reese Benjamin
Ashley was super helpful and quick...facilities are great and exactly what we needed. Much appreciated!
December 21, 2020
Google Public Storage Sandie Parker
December 7, 2020
Google Public Storage kerry myers
wanna say Ashley i love you
October 1, 2020
Google Public Storage Cornelious Hood Jr
My experience was wonderful soon as I walked in the office, I was greeted with a smile and a hello. Office was very clean. Ashley is amazing she answered all questions that I had. Thanks Ashley keep up the great work.
September 5, 2020
Google Public Storage Andrew Hashkes
September 3, 2020
Google Public Storage Lisa Jackson
Ashley has been wonderful and patient with us through all of this. She's a great rep for the company!
August 31, 2020
Google Public Storage Lauren Sullivan
Staff are very friendly and helpful, facility nice and clean.
August 28, 2020
Google Public Storage Sam
Great place to store things that need storing
August 26, 2020
Google Public Storage Natasha Strelkova
August 25, 2020
Google Public Storage Lou Vladimir
Great service. Ashley was the best, in and out, no problems. I'd recommend.
August 22, 2020
Google Public Storage Brenda Pickett
It was clean,airy,and well lit. I appreciate having the dollies to help move heavy items. Thank you.
July 28, 2020
Google Public Storage Tucker Kinne
Ashley was nothing short of professional and incredibly pleasant to work with. I will be coming back to this business if I ever need storage again in the future!
July 14, 2020
Google Public Storage Jade
I have been a customer at this public storage location for over a year now and I have been highly satisfied with the quality of the unit, cleanliness of the facility, and overall customer service. Ashley, the property manager is wonderful. In my interactions with her she has always been helpful, friendly, and efficient. No complaints!
May 23, 2020
Google Public Storage Lisa Pyles
Outrageously expensive compared with other PS locations. Despite having fixed overhead costs, they raise the rental rates by 20-25% every year. In addition, they force you to buy a special lock for their units that you’ll never use again. Happy to be moving my stuff out of this location.
April 6, 2020
Google Public Storage Kristy Cook
Connie helped us when we suddenly found ourselves moving our daughter out of her college dorm early this semester. Connie went above and beyond to assure that we were taken care of and had everything set up in a timely manner. We greatly appreciate her help and stellar customer service!
March 23, 2020
Google Public Storage Lasonya Scott
Great customer service. Ashley very pleasant. Second year using Public Storage.
March 17, 2020
Google Public Storage Dimitri Stewart
Great customer service and flexibility. Very reliable and prices are perfect. 💯
March 16, 2020
Google Public Storage Raven Green
Ash and deb were amazing and provided the best help
March 16, 2020
Google Public Storage ZDTRyan Daniel
Great service for storage! Staff was friendly and prices were reasonable. They have boxes too if you need them
March 4, 2020
Google Public Storage Steve Hanley
Ashley was very helpful in choosing a storage unit. Fantastic person, fantastic worker. AND a very fun person to work with.
February 28, 2020
Google Public Storage Ana Goodrich
Ashley was professional and awesome
February 4, 2020
Google Public Storage Dave
Pure evil in every dark descriptive associated meaning. The manager (Female) lied to me which resulted in my unit being auctioned. She and the Regional manager are crooks.
January 13, 2020
Google Public Storage Kayla Cruz
Ashley was amazing! She made the process seamless which is well needed during this time. Very friendly and informative. Any question I had was answered efficiently, and although she took her time to assist us, it was quick! Deff recommend Public Storage on Moody St!
January 11, 2020
Google Public Storage Bob nieves
Good
December 18, 2019
Google Public Storage Michelle Tenaglia
December 18, 2019
Google Public Storage Carla Tenaglia
Great space, highly recommend to store your things
December 18, 2019
Google Public Storage Ryan Lambert
Excellent facility! Very clean and accommodating staff.
December 18, 2019
Google Public Storage Evan Kennedy
Clean facility with an awesome staff! Great storage place.
November 24, 2019
Google Public Storage Zhang Na
Convenient place, fantastic facility. Pretty clean. Especially Debra provided us her expertise in storage, very patient to answer all of our questions . She is nice and pretty helpful. Thanks to Debra’s service, we love public storage in this place.
November 18, 2019
Google Public Storage Deidre Walker
Ashley tench was very helpful when I loosing my mind trying to pack up my house and ran out of boxes you all are truly lucky to have such a friendly person working at public storage thank you Ashley
November 18, 2019
Google Public Storage Marvin Henry
Ashley was a wonderful help i needed packing supplies and she helped me
November 12, 2019
Google Public Storage Peter Frechette
Very pleasant and accommodating staff.
October 30, 2019
Google Public Storage meijian xiao
Good place
October 30, 2019
Google Public Storage Mike W
Ashley and Deb were fantastic! They made everything easy and painless, and reminded me to save my lock for my next rental.
October 25, 2019
Google Public Storage bp
The employees here were very helpful and knowledgeable and met all my needs. Thanks so much.
October 24, 2019
Google Public Storage Alexis Soto Peguero
Ari was very helpful getting me the right size
October 15, 2019
Google Public Storage Joe Niedbala (Scortch)
Checking in with Ashley was fast, efficient, thorough and easy. The facility seemed clean and well laid out. Very pleased thus far
September 19, 2019
Google Public Storage Karen Flynn
We pay at another location in Waltham especially for the customer service. thank you Chuck.
September 18, 2019
Google Public Storage Mei Xiao
Very easy to store your things.
September 16, 2019
Google Public Storage Keon Campbell
Came to buy some boxes for a move and Ashley and Ari helped me get what I needed and I will come back for more thanks.
September 10, 2019
Google Public Storage Alonzo Mosely
Rented a 10x10 with the previous storage company for a few years until this public storage took over. I should have moved. Public storage took over and the facility maintenance just stopped. Floors and elevator were never cleaned. Trash disposal was removed and on top of everything the price of a monthly rental increases every year as the quality of service decreases. If you have a issue forget getting it resolved at the front desk. There's never..I mean never a manager available to talk with. It was a happy day when I finally removed my items from that place. There are better storage options.
September 10, 2019
Google Public Storage Christopher Larson
Never been disappointed when coming here. Tyler and Ashley always are great to deal with when I need boxes! Highly recommend
August 29, 2019
Google Public Storage Joel Morales
Excellent customer service!! Ari was extremely helpful, courteous and knowledgeable. She was able to give me the best deal! I would definitely recommend them!
August 25, 2019
Google Public Storage sara lambert
August 17, 2019
Google Public Storage freddy gerard
August 14, 2019
Google Public Storage Kevin Botti
We moved up to Massachusetts from NYC and decided to store our things temporarily at Public Storage in Waltham until we find a final landing spot. My wife checked in with Ari, who was extremely professional and polite. Ari was very helpful and knowledgeable. The check-in process was quick and efficient and helped make a stressful day a little more palatable. We are glad we chose Public Storage in Waltham for our storage needs.
August 6, 2019
Google Public Storage Alexander Rich-Shea
August 3, 2019
Google Public Storage no whey
This was my first time renting a storage space and Ashley and Ari made it super easy! She was very informative and put me at ease with clear and direct answers. Thanks for your help!!
August 3, 2019
Google Public Storage Rob Gaines
Walked in to find out info on renting a unit and was helped by 2 great employees Ari and Ashley and I was able to get the space I needed thanks.
July 30, 2019
Google Public Storage Barry Mandelker
Clean. Easy.
July 18, 2019
Google Public Storage Claire Bean
Modern, clean facility. Ashley and Ari were very helpful, made the move-in process seamless and efficient.
July 15, 2019
Google Public Storage Wendy Mapson
Great customer service! They actually seemed to care about me finding the best unit available.
July 13, 2019
Google Public Storage Richard
Great facility, Ari and Ashley, the proprietors were very helpful and knowledgeable. I felt comfortable and well taken care of throughout the process. Makes all the difference.
July 12, 2019
Google Public Storage Brandon Isworkin
Ari was extremely helpful and made sure I got the unit I needed!!! Thank you Ari
July 5, 2019
Public Storage Anita Morin
How much do you charge for boxes?
June 21, 2019
Google Public Storage Eva ohanessian
Very nice and clean facility. The staff are very helpful especially Ashley and Ari. Thank you very much for the help!!!
June 17, 2019
Google Public Storage ZON XOS
Very Clean visually and No funny scents or smells,but a few of Meh plastic bags have obviously been visited for a meal by mice!
June 17, 2019
Google Public Storage Roger Stamper
Ashley and Ari were super helpful. They made the move-in and rental process extremely easy. I highly recommend this location.
June 10, 2019
Google Public Storage Jacob Smith
Yesterday my husband came in to buy tape. He ended up coming back to rent a unit. Ari was very helpful because we were in bind.
June 10, 2019
Google Public Storage Elizabeth Hachey
We came in last week to get packing supplies and Ari and Ashley were very helpful.
May 17, 2019
Google Public Storage Francesca Alana
I came and rented a unit in the beginning of the month I’m going away for the summer and the customer service I got from Ari was amazing she was wonderful.
May 16, 2019
Google Public Storage Dobbie Jay
I came to buy merchandise and the ladies that work here helped me a great deal I saved more than I thought thank you Ari and Ashley.
May 10, 2019
Google Public Storage dewayne dees
I was very impressed with the young woman service.She said her name was ARI she was very convincing on the unit I needed.You need more people like her
May 1, 2019
Google Public Storage esthetics center
Extremely happy with the service from Johnnie. I’ve been renovating my office and moving in with my boyfriend, and this was the easiest transaction in the process!
April 13, 2019
Google Public Storage Meg Holland
Just rented our first ever storage unit today from Ashley, and I did not get the name of the other woman. Both were very helpful, friendly, and throrough.
April 12, 2019
Google Public Storage Ari Neves
Great price. The right size for the stuff I'm storing for a short period of time until I move.
April 7, 2019
Google Public Storage David Ijaz
2019 Update: There person at the front desk (I will add her name later) is an EXCEPTIONAL customer service resource. Her Management can LEARN FROM HER. She expedited 2 separate moves and made the process easier with her suggestions and initiative. I stayed with this location because of her; she relived so much stress! 2016: THIS IS THE 2nd WORST LOCATION OF THE CHAIN I HAVE ENCOUNTERED IN THE US. DO NOT USE. Public Storage is part of a public REIT. The site team is reasonable with sales. However, the operations are poor and inferior. The site manager is discourteous and frankly, does not manage. The District Manager really needs to see other around the country and FIX this place. ISSUES: * Loading Area often has sharp metal objects and debris such as nails. The site team is reluctant to clean. * Security locks that are supposed to shut and lock do not always function. When reported, the site does is indifferent to resolve and fixes are not done in a timely manner. * The site manager, personable during sales, is rude, confrontational, and discourteous to customers especially when asked operational questions. this has been witnessed. * The site team is not trained operationally and in fact, have been in direct conflict corporate procedures. * USE AT YOUR OWN RISK.
April 7, 2019
Google Public Storage James Kowal
Ashley and Ari were very helpful. It was quick and easy to get my storage unit.
April 3, 2019
Google Public Storage Jerry shereda
Ashley and Ari were absolutely wonderful in helping me determine the right storage space for my needs and in explaining the details for access, rules, etc.
April 2, 2019
Google Public Storage Joanne Vitello
Always nice and clean. We are very lucky to have Chuck Brown as the Property Manager. He is always there with a big smile and a hello. Thanks, Joanne
March 20, 2019
Google Public Storage Paul Barrile
Staff was friendly and helpful
March 13, 2019
Google Public Storage Susan Tempesta
Ashley was awesome; made getting into a unit easy, fast, & found best rates for our needs. Well run operation!
March 10, 2019
Google Public Storage Latisse Legrier
Great customer service. My unit is conveniently located next to the elevators.
March 8, 2019
Google Public Storage Tasha Mac
Had a great visit to this location where I met Ashley the property manager and she helped me find the best unit to store my items in I will be back when it is time to move so she can help me get my unit.
March 4, 2019
Google Public Storage Annjahlise
I came in to lol at units and the people were very nice and the service was awesome.
March 4, 2019
Google Public Storage parkside paperz
Good ppl good service
February 20, 2019
Google Public Storage Corleisha Williams
Best place ever. Stress free!!! Deb was awesome!!!!!!!!
February 6, 2019
Google Public Storage Janyah Thompson
Great place great prices great customer service me and my dad went in to find out prices and johnnie help us out so happy my dad has a storage unit thanks alot
February 5, 2019
Google Public Storage Keith Greenidge Jr
Jhonnie and Ashley were great to work with...both have great customer service skills and were implemental in providing me with the best experience possible.
February 5, 2019
Google Public Storage Kizza Val Ssegirinya
Johnnie was great help me out alot
February 2, 2019
Google Public Storage Rick Horvath
January 31, 2019
Google Public Storage Jonathon Gates
The staff was very inventive to all questions and your needs.
January 27, 2019
Google Public Storage Nevaeh Hobson
I went in to purchase boxes and get information on the storage units and they place was very clean and the people were very friendly and professional.
January 14, 2019
Google Public Storage Richard Love
Ashley is helpful and very patient.
January 7, 2019
Google Public Storage arianne neves
Great size space, price and location
December 22, 2018
Google Public Storage Logan biscuitos
No customer service
December 11, 2018
Google Public Storage J&C SPAHKLES J&C SPAHKLES
Ashley from moody street public storage was extremely helpful and knowledgeable! She made my experience of renting a storage unit pleasant and very easy! 5*****👍🏻thanks Ashley!!!
December 11, 2018
Google Public Storage Jose Valdes
Great place and awesome people. Ashley gave us the best service and the lowest price😃
December 11, 2018
Google Public Storage Ammar Ali
Arber , l am so glad to deal with you. He is so helpful and generous in his help. Thank you.
November 30, 2018
Google Public Storage Sams A mOnKii
Homeslice Ashley and her boss (I think??) Deb were EXTREMELY helpful with my unit today. Ashley easily walked me through all the steps, saved me some holiday cash, and was VERY cool and friendly about the whole experience. I am greatful for their help and good nature and I hope this review shines a little bit of kindness their way! Thank you Ashley and Deb!!! ^_^
November 23, 2018
Google Public Storage Jean Carlo Montes Reyna
Loved this storage solution. Dev made my first experience very pleasant and assisted in a very courteous and professional manner. Prices are fair, and is the best location if you live in Waltham.
November 9, 2018
Google Public Storage M Snow
First I went to the wrong location in Waltham and got to see Chuck, who was lovely as always. By the time I got to Moody Street I was late and had already been stressed out from the day. Within minutes Johnnie had me laughing and relaxed as she helped me get exactly what I need. She was efficient and thorough in getting my unit set up. I was really grateful for her kindness as she turned my whole afternoon around. Thank you for your help and I definitely look forward to doing business with you!
October 29, 2018
Google Public Storage Lila morse-harding
I have had an account with PS for two years and everyone has been nothing but helpful. My ex and I had to go in today and Ashley made the whole process super quick and easy. She was nice and efficient.
October 22, 2018
Google Public Storage Devin Walker
I came to find out some information yesterday and a nice lady Ashley was here and showed me a few units and it was busy full parking lots but she took her time and now I know what I need and where to go in 3 weeks when I move thank you.
October 22, 2018
Google Public Storage kim cox
Once again, I am writing to acknowledge the excellent customer service from the staff of Public Storage on Moody St. In Waltham. Ashley, Johnny and Debra went above and beyond to help me through a difficult situation. I am grateful for their quick response. The facility is clean and well managed.
September 29, 2018
Google Public Storage Janyah Thompson
I came in today to find out about the rental process and the girls there help me out and today me everything I needed to know I will definitely be using this company for storage thank you girls.
September 28, 2018
Google Public Storage jadzeiyah brown
Johnnie was great and helpful for me and my mom
September 28, 2018
Google Public Storage R J
Ashley was incredible, was clear and concise with her communication, very helpful. She went beyond the call of duty and made us glad we chose this location for storage.
September 15, 2018
Google Public Storage gary freeman
I just set up account there. The personnel, Ashley and Johnnie were very helpful and courteous
August 27, 2018
Google Public Storage Senh Chong
All of my belonging were eaten by rats and covered in their feces. The health inspector visited the facility and just scheduled an exterminator which is useless since all of the damage has already beend done. Beware this rat infested facility. Store somewhere else!
August 23, 2018
Google Public Storage Pilai W
August 21, 2018
Google Public Storage Suri Roth-Katz
Ashley and Johnnie were very helpful and informative! Thanks :)
August 20, 2018
Google Public Storage Misha S
SAVE YOUR BELONGINGS AND DO NOT STORE WITH THESE CROOKS! All of my belongings are covered in rat urine and feces and are ruined. The insurance they force you to purchase is useless as it only covers rain/fire damage. The facility refuses to refund any money. Vermin damage has a maximum of $250 coverage with $100 deductible so the MAXIMUM coverage you can get is $150. Save your belongings in this rat-infested hole and store somewhere else. I will be reporting them to the Massachusetts Health Board.
August 18, 2018
Google Public Storage SiTele LLC
DO NOT STORE HERE! Stored here for 9 months as I was abroad for the semester and I came back to all my belongings being covered in animal feces! To make it worse my rate was raised in the middle of my tenancy, yet while I was signing up they promised me my rate would stay the same! Now I am slowly going through insurance. AVOID this storage place unless you want your items covered in animal feces.
August 14, 2018
Google Public Storage stacy nahas
Ashley was extremely helpful and polite.
August 12, 2018
Google Public Storage Cyndi Sacco
Second time using this facility. Easy location; Ashley at the front desk was helpful, polite, and quick in getting me set up.
August 8, 2018
Google Public Storage Scottie Watts
August 7, 2018
Google Public Storage Elizabeth Tallett
Ashley was so helpful, knowledgeable, and quick! Superb customer service!
July 30, 2018
Google Public Storage Heidi Milne
Pleasant and informed staff. Good location.
July 28, 2018
Google Public Storage Julia Podusova
Perfect service, fast and easy. Ashley answered all our questions, explained all fee and charges and showed our storage space.
July 24, 2018
Google Public Storage Dr. Nancy V Brown
I had a great expirience with these 2 ladies Ashley and Johnnie. They made the process a pleasant expirience. Thank you for my 1$ month special!!!
July 22, 2018
Google Public Storage Nick Fisher
Great storage facility that has been easy and convenient for us. Ashley helped us out with great customer service. I wish there was a walk in gate with a password.
July 17, 2018
Google Public Storage Rasheem Davis
Johnnie was great went in to buy boxes and she help me out with the right amount i needed
July 13, 2018
Google Public Storage Joseph Gallant
July 11, 2018
Google Public Storage Domenic Fazio
Worst people in the world to do business with. There seems to be hidden fees for everything. Then when u try to question the fee, they put u in touch with an off site manager named Devon, who never returns your call. Terrible Customer Service at the front desk too. It's like they are doing u a favor if they have to actually do their job. Miserable people!!
July 10, 2018
Google Public Storage Jonathan Herlihy
Ashley was very helpful in finding me a unit and explained all the details. When I needed help with my mover Ashley solved the issues.
July 10, 2018
Google Public Storage Jessica Holter
Ashley was very helpful straightforward kind respectful and funny. She mad us feel very welcome.
June 26, 2018
Google Public Storage Erich Groezinger
June 25, 2018
Google Public Storage Kevin Corpuz
Johnnie and Ashley were great as they provided excellent customer service for us. They were quick and knowledgeable of what was available and helped us make a sound and speedy decision while time was of the essence. The facility was clean and well maintained. Highly recommended to anyone in need of storage!
June 10, 2018
Google Public Storage M *
Rented a storage space today. Ashely was excellent: friendly, professional and efficient. Did necessary paperwork and showed us around in few pleasant minutes, with a big smile on her face. Thanks, Ashley! Space is clean and well lit, access seems straightforward
May 28, 2018
Google Public Storage Richard Leeds
I wanted to move to a smaller locker and this was the only day that worker this week. Ashley and Johnnie were very helpful on the transistion
May 11, 2018
Google Public Storage R Matthews
Ashley and Will saved our LIVES with their amazing customer service and jokes. As college students looking for storage really last minute, they were the biggest help!
May 11, 2018
Google Public Storage Jason Baddoo
Thanks Will and Ashley, they we're phenomenal. Lovely people
May 7, 2018
Google Public Storage Gal Zahori
Ashley and Johnnie are the best!!! they helped me get a storage space even though everything was already taken!
May 6, 2018
Google Public Storage Myles Porter
Debra was so helpful! Amazing service!
May 5, 2018
Google Public Storage Andy Scholand
Very unhappy with my experience here. Reserved via their website a 5x5 storage bin, received 2 confirmation phone calls verifying my selection. Showed up today with my printed reservation, and was told that the bin had been rented out to someone else. Was forced to upgrade to a 10x10 space at 70% higher price. Nowhere on the website did I see a disclaimer that a reservation does not hold the unit reserved. Stuck with them for the summer but I will never do business here again.
April 26, 2018
Google Public Storage George Frenwood
Very nice customer service. Debbie was super nice to me and all the other customers I saw her. Looking forward to a great summer renting with you guys. You are all awesome.
April 23, 2018
Google Public Storage Susan Lavoie
We've had an excellent experience with Public Storage on Moody St. The reservation process was easy as was the checking in and activating our storage unit. Debra helped us navigate the physical facility and explained how every last detail from how to access the facility from the locked gate outside to the myriad of packaging tools to help us protect our property. She did an awesome job explain the cost and she had a pleasant, friendly and helpful attitude throughout the process. It was obvious to us that she knows her job very well. That was reassuring to us.
April 5, 2018
Google Public Storage Danny Schwartz
Came in to make a payment and saw my old friend Chuck from Lexington Street. Seems to be doing a good job here too. Great customer service.
April 2, 2018
Google Public Storage Kris Mosley77uy
My experience did not start well, but Chuck, saved the day. His excellent customer service has left a beautiful smile on my face! Thanks Chuck.
March 25, 2018
Google Public Storage Samantha Scale
I went in looking for a large unity to hold a 3 bedroom apartment I met with Danika Hayes who had excellent customer service and very detailed and the coming and all info. Although I ended up not moving or not needing the unit, I will recommend anybody to that location. *Ask for Danika*
March 13, 2018
Google Public Storage Michele Caldwell
I can't say enough good things about the help I received from the woman at the front desk. I needed to buy boxes for my move & she went out of her way to come over to me and ask about my move & what I was packing. She recommended a "House Pak" and other special packing items. She was on-point! I ended up buying what she suggested and it was cost saving in the end!!! Great customer service!!
February 21, 2018
Google Public Storage Gregory Baryza
The manager, Debra, took the time to help me understand all the offerings available, the services provided, and how to access and use the facility. When I returned for extra supplies, she remembered me and again was helpful and gave me her full attention.
February 15, 2018
Google Public Storage David Brandt
Came in today and have to say was more than impressed. The staff was more than informative and helped me find a unit that fit my needs. Was. A great experience and. Was very fast. Would recommend
January 21, 2018
Google Public Storage Robin Hulbert
We had a great experience with Donese! The rental process was easy, and everything was explained well.
January 20, 2018
Google Public Storage Curtis Tyson
I must say that the two young ladies that work a public storage on Moody Street have excellent customer service! The facility was very clean. I'm glad I chose this place
January 18, 2018
Google Public Storage victor maldonado Maldonado
Donese was my attendant. i had visited two other storage facilities in the area and they seem like good fit. But as the movie says, she had me at hello. She was friendly, helpful and seem to have all the info i needed at hand. She showed me some space and gave me some tips on how to decide on the space. The place was immaculate and she cares for her job and her employer. That is a selling point for me as i am too a small business owner. She even helped me load up my boxes at the end of our chat. Im signing up!
January 16, 2018
Google Public Storage Alex Xiao
I was helped by Donese in early January, 2017. She is beyond helpful and warmhearted. Having a employee like her should be the fortune of any employer.
January 14, 2018
Google Public Storage Michael Hatchett
Came into public storage..because I'm not happy with my current unit at extra space. Spoke with a young lady named Danika. She was a great help. So I will definitely be back to move in at the beginning of the month. Five star service
December 31, 2017
Google Public Storage yunbei li
Danika and Alex are so nice, help me a lot!!
December 27, 2017
Google Public Storage Jaime Hernandez
Danika was very helpful with my move in yesterday...her customer service was great! If i could i would give her 10 stars I would!!! public storage on moody street is the best!
December 25, 2017
Google Public Storage Xavier Busquiel
December 23, 2017
Google Public Storage ildebrando torres
The staff and service is amazing. I have used other storage services before, but this one the staff is very friendly. I would recommend it to anyone
December 20, 2017
Google Public Storage Kristen Haddon
We were very disappointed that there was a significant rodent problem at this storage facility. We were not alerted of this and when we retrieved our belongings, the floor of our unit and some belongings were covered in mouse feces. The manager and district manager denied a problem and refused to refund us money for the month. I would recommend looking elsewhere.
December 18, 2017
Google Public Storage Arthur Church
Donese and Danika were great help yesterday!! Came a week ago for prices and Danika was very helpful and very informative and the other young lady Donese help made the day of my move in effortless! They're both great and their customer service is awesome!! I would definitely recommend!!!
November 26, 2017
Google Public Storage Lisa Ann Romero
The staff here is very professional and friendly Danika is wonderful on the front desk. She has been very helpful since I rented the unit here. We have rented in other places before. But service here is great. I recommended !
November 9, 2017
Google Public Storage Christopher Ackerman
Great, helpful service from all staff at this location, especially Danika. Thank you!
October 30, 2017
Google Public Storage Emer Conway
I've had a great experiences at this location. I've delt with both Danika and Donese who were both very helpful, professional and actually remembered me when I called them for help!
October 7, 2017
Google Public Storage fabio marini
Lekisha and Danika were excellent. Thank you for the reminders.
October 2, 2017
Google Public Storage paquito charles
Great experience
September 30, 2017
Google Public Storage Jai Sheers
Definitely would recommend my buddies to this public storage. The two lovely young ladies help me with bubble wrap and information on future storage that I was inquiring about. Definitely GREAT HELP
September 18, 2017
Google Public Storage Coalition Boston
September 5, 2017
Google Public Storage Lauren Giacomazzi
I had a very bad experience here and would definitely recommend going to one of the many other storage units in Waltham. I stored my belongings for my college dorm for just three months during the summer, and when I went back to collect them, there was rat feces all over the floor and on top of my belongings. I had to throw virtually all of them in the garbage (everything with cloth or fabric that was soiled) and thoroughly wipe down my plastic bins and drawers, so as not to risk getting germs from the excrement. I had to throw away about $500 worth of my belongings. The only positive experience was that the two workers at the front desk (one named Danika, and the other lady’s name I did not get) were very apologetic and extremely helpful in cleaning out and throwing away my items. They made this awful experience more bearable. The next day, I called the manager (Mark) on the phone. He was not apologetic, not accommodating, and also extremely rude. He greeted me very rudely on the phone and proceeded to yell at me for being upset about the situation. I guess assuming that a public storage facility would keep my belongings free from rat feces was being unrealistic. I was not offered anything to compensate me for my loss, not even a waiver of storage fee for 1 month. This was the worst experience I have ever had with customer service. I will never go back there again and I've been informed that this is not the first time this has happened to someone's belongings and that they are still addressing this issue.
August 30, 2017
Google Public Storage evelyn santiago
Danika and Lekiesha were the most helpful girls. So outgoing and respectful. We were having trouble trying to find the right size and fit. They made it work. I would suggest this place to anyone who needs storage.
August 19, 2017
Google Public Storage RJ Darabant
August 11, 2017
Google Public Storage Cory
Amazing customer service from Danika!! She took the time to thoroughly explain and show me each unit I was interested. She is a asset to the team and as long as she is here, I will be a customer.
August 3, 2017
Google Public Storage Corey Dawkins
Arber is the best Manager. Great customer service. Very detailed and helpful all around. Outgoing and very friendly.
July 14, 2017
Google Public Storage Diana Lorenzana
Arber was awesome today. Very pleasent very personable, very helpful. He tried his best to find me the best size unit at the best price.
July 9, 2017
Google Public Storage Lenore Karaian
July 6, 2017
Google Public Storage Pierre Cupidon
I only stayed for a few weeks but from the first day both Danika and Dieng was very helpful. I came close to the end of the day and I was still able to see a unit and start moving my stuff in...if u want great service go to public storage in waltham!
July 5, 2017
Google Public Storage Austin Hulbert
In-person: AMAZING Back-office: Terrible I made my reservation online. When I got to the unit, Danika was at the desk to welcome me. She was AMAZING. Very friendly and professional. I would hire Danika to work for my company because she is a professional and maintains a clean and secure facility.
June 28, 2017
Google Public Storage Ian Downie
It's fine
June 23, 2017
Google Public Storage Mayra rosario
The people are amazing and welcoming it warms my heart to be here
June 10, 2017
Google Public Storage Matthew J.E. Evans
My experience was amazing. Great customer service. Danika is the person to go to iftiu need help.
May 8, 2017
Google Public Storage Kristin Bennett
Renting a storage space at this location was quick and easy. Danika was amazing in helping me at the very last minute. I literally called while I was driving to this Public Storage facility, when I arrived I was greeted by first name. I was able to go on a tour of the facility, secure the rental of the unit (along with proper insurance), and purchase necessary moving supplies in short order. Staff were knowledgeable and friendly. Highly recommended.
April 29, 2017
Google Public Storage Nicole Odell
The people at the counter were delightful and very helpful. The experience was quick and pleasant.
April 26, 2017
Google Public Storage Oliver Price
Arber helped me out getting moved in and was nice and friendly. Great customer service.
April 2, 2017
Google Public Storage Charles Kay
Arber this young gentleman has the best customer care, service, has respect for people very helpful and he is lovely over all. I wouldn't want to move out but I no longer need storage. Best of luck.
March 22, 2017
Google Public Storage Ollie Malynova
I stopped by last week to buy bubble wrap and the man who waited on me was just wonderful. I think his name was Dieng. I would recommend this store if you need packing stuff and you live in Newton.
March 13, 2017
Google Public Storage Janet Keefe
While visiting public storage today. Arber was very pleasant and helpful. Answered all my questions efficiently and had a big smile on his face.
February 26, 2017
Google Public Storage Maria Delgado
Arber is the best. From the day i moved in til the day I vacated I have been very happy.
February 26, 2017
Google Public Storage Pierre Choiniere
Public storage is a nice facility. Renting a locker was at 1st seemed a daunting task. Arber efficiently & effectively walked me through the process. Because of his help, I rented from Public Storage, thanx to Arber.
December 3, 2016
Google Public Storage Kevin Pirie
Arber is always awesome and happy helping every single customer, will be back in the future if I need more storage.
December 2, 2016
Google Public Storage Asad Lukwagp
Arber is awesome and very helpful, and very detailed in his work ethic. Good attitude.
November 29, 2016
Google Public Storage Matthew Joyce
I have been here for 3 years, and Arber has been by far the best employee I have dealt with, easy going and very personable.
November 27, 2016
Google Public Storage David Francis
Arber was my consultant. He was very polite and professional. The property was clean.
November 26, 2016
Google Public Storage Janet McKeon
First time signing up with a storage company. The building looked clean and set up is perfect for our needs. Arber, the property manager on duty, was great, knowledgeable, and super fast.
November 26, 2016
Google Public Storage Nabi Jakana
Arber the manager on duty today was great and very patient with me today. The process was quick and stress free, also very positive attitude this young man has.
November 21, 2016
Google Public Storage Lance Martin
Arber was extremely helpful!!! Positive. Charming & attentive
October 30, 2016
Google Public Storage Sunil Kumar Thota
Arber was wonderful today. Took his time to show me multiple units and didn't mind excellent sense of humor. Great customer service. Will be back.
October 24, 2016
Google Public Storage John Lewis
I have been coming here for a few years and Arber is by far the best manager i have seen. Always smiling and happy doing his job·
October 10, 2016
Google Public Storage Thomas Tetreault
Arber is an extremely knowledgeable, friendly, efficient representative for Public Storage. His excellent sense of humor made the process actually quite enjoyable. Top notch.
September 20, 2016
Google Public Storage Ruth Ssentongo
I was very pleased by Arber today took all my boxes in my car without hesititan.
September 11, 2016
Google Public Storage Hamza ramzy
Arber is awesome helped me get a unit last minute and also saved me so much money. Positive and also great attitude.
September 8, 2016
Google Public Storage MamaKat114
I had used this company years ago in Florida, and their customer assistance & support failed in comparison to this location. The staff at this facility & visiting staff from Randolph were wonderful. Answered all my questions, were extremely courteous & the grounds and building are pristine.
September 5, 2016
Google Public Storage Babanina James
Arber is so funny and made my whole move stress free and positive he is very efficenent and very helpful. I will refer other people to come here the facility is very well kept clean.
August 31, 2016
Google Public Storage Meghan Brault
I would give this place 0 stars if I could. I made a reservation online. I received an email the day before my move in date that said, and I quote, "Your property manager will be ready and waiting to assist you." and "Arrival time: Be sure to arrive at least 30 minutes before closing time to meet with the property manager." So on my move in date I arrive at 5:30 since they close at 6 and I work and they told me that I have to make an appointment and that it doesn't matter that I made an online reservation. I was not able to put my stuff in storage, the front desk was rude and uncooperative in trying to help me. If my reservation is going to mean nothing to them, maybe they shouldn't send me an email with the exact opposite instructions. DO NOT GO HERE!
August 30, 2016
Google Public Storage Brian Dobosh
Arber was very personable and got me set up quite efficiently! The building and storage unit were clean as well.
August 29, 2016
Google Public Storage Michael Regan (Michelob)
The service and staff here are great. Arber and the rest were incredibly friendly and helpful.
August 27, 2016
Google Public Storage Lisa Dissanayake
Arber Zego was wonderful in helping me complete my rental agreement. He was knowledgeable about the facility and very personable in his interaction with me.
August 26, 2016
Google Public Storage Kye Taylor
Arber saved me some cash and expedited my service.
August 24, 2016
Google Public Storage Yong Choi
Arber is the best helped me out so much today even went upstairs to show me the ubit awesome we need more people like him.
August 24, 2016
Google Public Storage Gillian Emery
We used this storage facility while we were moving house. It is clean, safe and very well run. The staff were very helpful. Took the pressure off a little when we moved, highly recommended!
July 28, 2016
Google Public Storage Linda Kanter
Today I visited my local Public Storage to pay my fee - Arber was my customer service associate and he was extremely kind and very helpful! He and Dieng are an asset to your company!!!
July 1, 2016
Google Public Storage Despina Dimitropoulos
Very Clean place. Excellent personnel.
June 21, 2016
Google Public Storage Dana Redwolf- Paul
I brought a friend here for a small storage space and she was given the best deal in Waltham. The associate named Arber was smart and informative, making the whole process smooth and easy. Highly recommend!! Very clean!!
June 14, 2016
Google Public Storage Kevin Griess
Good service, nice facility, easy access, helpful staff
June 10, 2016
Google Public Storage kevin hu
Armed is awesome helped me out so much today finding the right unit. I would love to bring more friends in. Very outgoing very friendly. Excellent attitude.
June 8, 2016
Google Public Storage Jun Wan
Arber is awesome made my move very easy I would love to give him a 10 star if I could we need more people like him around. Great attitude.
May 30, 2016
Google Public Storage Yan Liu
Chris was very nice, professional and efficient to let me know options and show me storage space. Got 50% off the first month, great deal! Everything is smooth and pleasant so far with the Public Storage. Will recommend and come back again in the future.
May 30, 2016
Google Public Storage Dianne Riley
Excellent!
May 23, 2016
Google Public Storage Juan Rosado
Arber was awesome waited for us 3 hours and was very helpful finding me the right unit went above and beyond. God bless him.
May 9, 2016
Google Public Storage Rose Berr
Arber and chris are the best they were very helpful today while I was paying my bill they made the whole process very easy and I couldnt be any happier.
May 1, 2016
Google Public Storage Shuangyu Jia
The front desk guy is very approachable and friendly. Insurance fee each month... and the lock also costs you money.
April 29, 2016
Google Public Storage Michael Stouklov
Friendly and helpful staff. Made moving in easy.
April 23, 2016
Google Public Storage Five Star Kix
Very dissatisfied with their customer service. I have been using them for nearly 3 years with auto pay setup. I came in today and enter as a vehicle was exiting the gate. After leaving I was approached at my car by an employee, telling me I must enter my pin when enter and exiting the facility. I told him, someone opened the gate, so I entered and he told me again I must use my code when entering and exiting the facility. Well then, I can't exit the side gate without using pin or will get reprimanded??? Since this isn't my first issue with public storage, I will be looking to move my belongings to another storage company. Public Storage lost me for life, by their disrespectful approaches and their numerous rent increases for no reason.
April 23, 2016
Google Public Storage Shelly Twellman
Great guys, super easy! I come back every year!
March 26, 2016
Google Public Storage Peter Mabanglo
March 12, 2016
Google Public Storage letian kuai
Great service
March 6, 2016
Google Public Storage Kay Marie
February 27, 2016
Google Public Storage Christine Campo
Easy setup and great staff!
February 20, 2016
Google Public Storage Gaurav Bhatnagar
Good customer service
February 13, 2016
Google Public Storage Sergei Terentiev
Good storage customer service has been great I've had this storage many years Chris and ding helped with all my questions
February 13, 2016
Google Public Storage Stephen Hoogendoorn
Very easy to work with and great price!
December 31, 2015
Google Public Storage Kim
The service here is terrible. Every time I go there, the other people are often using multiple carts. Today, one person was using 3 and another couple was using 2 (and they didn't even move either cart the entire time I was there... they just left them sitting there with packing materials on them). Something like this every time I go! This time, I went to see management, but no one was in. By the time I left, and employee was working, so I went in. I asked if they could please put up signs (similar to the ones that are already there that remind people to return the carts) to remind people to be respectful of other people's needs and to just use one cart, he shrugged his shoulders and said he could ask his district manager but that he didn't think so. I said that this has happened every time I have been there, and he offered no apology. If they were not so convenient to where I live, I would go elsewhere.
December 18, 2015
Google Public Storage Hawah Ssebunya
Kevin and Dieng were very helpful. I got a great rate with the winter holiday special!
December 17, 2015
Google Public Storage Richard J. Marks
Excellent management, top notch staff, and clean as a whistle. The district manager Andrew Berg was flexible, accommodating and even allowed me to have a self-pack container delivered. Dieng at the front desk is always friendly and personable -- with a big smile on his face. Recommend highly!
November 12, 2015
Google Public Storage Kaiwen Chen
The service was excellent! Can't really ask for much else from a public storage place.
October 12, 2015
Google Public Storage Jose Chacin
Excellent service! Ben was great! I highly recommend it!
October 6, 2015
Google Public Storage Vilma Mandes
Great service by all, especially dieng. Helpful and answer all my questions
August 4, 2015
Google Public Storage Jen O'Connor
Jackie was very helpful setting up my sister's storage space
August 4, 2015
Google Public Storage Justin Jose
Great experience so far! Every single one of the staff I've encountered are helpful and knowledgeable and the space is very clean and well kept. Everyone is very professional too and security seems on point. I'll be recommending location to friends and family for sure!
August 4, 2015
Google Public Storage Katie O'Connor
Thanks Jackie!
July 25, 2015
Google Public Storage brian hayes
Just the fact they are close by and affordable has made my experience great! Your staff is always helpful and nice.
July 23, 2015
Google Public Storage Aileen Waters Gee
Easy and fast process to set up account and get started with a storage unit. Jackie was organized, detail-oriented and a good communicator, making the process painless. The facility was very clean and organized. I was in and out very quickly.
July 20, 2015
Google Public Storage Nikolai Radomile
I came in to buy some boxes and other packing supplies. Ben helped me find what I needed and was very helpful. Definitely will come back!
June 24, 2015
Google Public Storage Dingle Drama Improv
Was visiting a friend and helping them move from NC. They used your facility. The people at the front desk were very helpful. I think the man's name was Dien and the girl was Jackie.
June 23, 2015
Google Public Storage Glenn Donahue
the employees are always helpful and they keep the place clean.
May 30, 2015
Google Public Storage Shawn Tierney
BEST SERVICE EVER. Jackie was super helpful, very knowledgable, and kind. She gave us outstanding customer service. I would highly recommend this storage facility. The staff is great ,and the facility . **********10 Stars.
May 26, 2015
Google Public Storage Narami
Clean facility and great customer service every time.
May 14, 2015
Google Public Storage Katherine Ling
Staff is very nice and helpful!
April 23, 2015
Google Public Storage Ayshia Coletrane
Everyone here is great and the facilities are nice!
April 21, 2015
Google Public Storage Darren West
Great people very very helpful AAA+++
April 9, 2015
Google Public Storage Celia Mariani
Nick, Dieng and Jackie were awesome sales people. They were very attentive and courteous. Place was neat and clean.
April 2, 2015
Google Public Storage Gustavo Vara-Billota
Thank you the staff of the Waltham Public Storage. Jackie helped me from the first moment. She made my day providing a great service. I had an excellent experience and will be more than glad to recommend this store to others. Thank You Jackie!!!!!!!!!! Regards Gustavo
March 23, 2015
Google Public Storage Colleen Sullivan
Ben was a great help showing us the space and providing us with all the information. We were happy to book with this storage facility.
March 16, 2015
Google Public Storage Dheeraj Peesapati
I had a good experience here. The name of the staff was Ben and he was very helpful.
January 22, 2015
Google Public Storage Stephenie Strongberg
Easy and awesome experience to rent here! Nick was patient and sweet when dealing with my fiance and I over the course of the day. We definitely recommend.
December 21, 2014
Google Public Storage Nicholas Gordon
UPDATE: The central customer service team has since contacted me to both explain and ensure my satisfaction and has brokered me a deal. While the deal isn't quite the "50% off rent winter sale deal" it is relatively palatable. In addition, the customer service team assured me that all Public Storage locations are proactively serviced by an extermination and maintenance team and they would be sending a representative out to survey the site for any pest problems. All in all I am quite satisfied with the customer service follow up and I look forward to seeing any improvements at this facility and within the local management team. INITIAL REVIEW (Before customer service followup) This location is okay but that is only a function of it being a relatively new facility. During my check-in process I saw a rat run across the first floor storage area as I was escorted to my unit on the third floor! Talk about a disappointment after seeing the immaculate building facade which screams nothing but modern, and clean. In addition to the questionable cleanliness of this facility, about a week after signing my lease, Public Storage began a 'winter sale' promotion which offered my same storage unit at half the monthly rent. I immediately called the front desk for this location to inquire as to whether or not I would be eligible for a price adjustment for the deal and rather than work with me as a college student going abroad, I received text book answers which left me stuck in my current lease and unable to take advantage of the deal. I am severely disappointed by their business practices! Not only did they force/require that I purchase their insurance for my unit (high cost, low insurance coverage value, and questionable compensation and coverage policies), they also don't openly advertise it with their online rates and it came as a surprise to me when I was forced to purchase their insurance for my unit ($11 per month at the lowest for $3000 worth of coverage - a terrible rate!). To top it all off, I feel further swindled in that the promotional period began almost as soon as I began my lease and their customer service and management policies in no way put the customer first, rather they nickle and dime you after luring you in with an attractive monthly rent. No matter what you do, be prepared to pay a fee above and beyond the monthly rent quoted online in addition to having to deal with a profit based customer service department and questionable facilities (interior of this Waltham location)
December 19, 2014
Google Public Storage Hannah Lents
I ran in for some packing supplies and Nick was such a great help. He took his time and showed me various products, explaining multiple ways that everything could be used to make my move easier. He was easy going, friendly, and super helpful! Definitely made my life easier.
November 29, 2014
Google Public Storage Alex Quintana
Came in to public storage on moody st inquiring about storage and Jackie and Dieng were very helpful. They explained everything clearly and made it seem effortless . The facility is kept very clean and I was very impressed. Looking forward to storing my items here. Thank you Jackie and Dieng for the friendly service
November 29, 2014
Google Public Storage Ricardo J Viera
I went there with my sister who was getting a storage unit and Jackie was amazing. She was friendly and knew what she was talking about. we were treated like royalty. I felt like I was checking into a five star hotel. never thought we could get that kind of service from a storage facility.
October 27, 2014
Google Public Storage Tony Wells
I used the Public Storage Company on Moody St. in Waltham, MA on today and I must say that the service was really top notch! The service associates were very personable and knowledgeable. I was totally impressed with Jackie and Dieng, because of their willingness to go above and beyond their responsibilities and offered to assist me with expert move in advice. I would recommend Public Storage on Moody in Waltham to any of my family and friends7
September 30, 2014
Google Public Storage Dallas Pride
I had to comment on how courteous and professional Dieng was! She was especially patient while showing me several spaces. She thoroughly explained the rates and helped me decide what I needed. It's great to know that there are still some people who believe in and practice good customer service. I've already told my friends and coworkers about this place (and Dieng specifically). Thanks so much for your positive attitude!!!
June 15, 2014
Google Public Storage Ari Simon
Ben was incredibly helpful. Having this been my first time using a storage unit, the building was clean, very well organized and maintained and the customer service was by far the reason I decided to rent from this particular location.
May 20, 2014
Google Public Storage Daniel Koenigsberg
I've stored my stuff in Waltham for 4 years and can attest to the fact that the staff and facilities here are far superior to their competitors. The price is a bit higher than I expected although still competitive. Special shoutout to Kristin for being so helpful.
May 18, 2014
Google Public Storage Christian Bellofatto
Great people; super helpful; great, clean facility. Thanks, Ben, for making it all seamless and simple.
April 18, 2014
Google Public Storage Kat Briere
Ben is on site often and is always courteous and professional. He goes above and beyond to make sure that my experience here goes as smoothly as possible.
April 15, 2014
Google Public Storage Samlin Miller
The workers I interacted with were all very friendly and helpful. 10/10 world recommend.
April 14, 2014
Google Public Storage C Cole
I have been a customer of Public Storage for 5 months and every experience has been extremely pleasant one. Very friendly and professional. Thank You Diang, and Jackie!!!
April 11, 2014
Google Public Storage Alli Rose
Dieng and Nick were lovely and very helpful!
April 11, 2014
Google Public Storage Brooke Carleen
We were helped a lot and the process was easy and well explained. Nick was really helpful and friendly and we really appreciated his service.
April 10, 2014
Google Public Storage susan pruyn
Nick is very clear and complete with all the details and options for rental storage. Pleasant and polite. Facility is clean, smells new ,quiet and easily accessible. I highly recommend.
April 8, 2014
Google Public Storage Kathleen Casagrande
This is my second time using Public Storage for my college items over the summer and I highly recommend them. The entire space is clean, has great security, and very helpful and friendly staff. Everything was explained thoroughly and easily to me and the price is good too. Nick helped me through the entire experience and was very knowledgable and nice. Highly recommended.
March 28, 2014
Google Public Storage Val D
Used this place for a few months and no complaints. Clean well lit place. Easy access.
February 2, 2014
Google Public Storage Nagarjuna Yedla
Excellent storage
January 11, 2014
Google Public Storage Rick Runyan
We had a unit that was too big (and expensive) and needed to downsize. Scott and Dieng helped us find a smaller one close by and made the process painless.
December 23, 2013
Google Public Storage John Bamulutira Kakete
The service I got from this storage, was very professional. Dieng and Scott showed me around in a way rarely seen from CSRs in other places. Even when I changed choices they did not hesitate to show me my other options. Great place to store your stuff, and safely so.
December 16, 2013
Google Public Storage Jon Mendicina
Overall the storage facility is good. Convenient locationa nd hours and typically helpful staff. HOWEVER, the need more moving supplies. I have been in and out of the facility on various times and days and there are always times when they are no carts available to use. There are 6 there yet all being used at the same time?!?. Other than that, I would recommend.
December 15, 2013
Google Public Storage Chris Tassone
These guys are great! We've got some old family stuff that my siblings and I needed to store and Scott & Dieng helped us with box selection and unit size selection. We had some concerns about some outdoor lighting at nighttime and these guys addressed the issues immediately and had the lights reprogrammed. Both Scott & Dieng are very personable and friendly - they bring a sense of comfort and professionalism to a business that you'd rarely think would have such courtesy. I highly recommend this location, and working with these guys.
November 25, 2013
Google Public Storage Programmer A.
Convenient, clean, easily accessible. Talked both to Dieng and Scott, both are very helpful and friendly
November 18, 2013
Google Public Storage Joy Tantoco
November 17, 2013
Google Public Storage Lisa Wright
Easy to find, inexpensive and friendly service!
November 17, 2013
Google Public Storage Steve Saudek
Friendly and efficient.
November 14, 2013
Google Public Storage Marycarol Regan
Deing & Scott have both been wonderfully helpful the last 2 times we have been in. We were customer of the previous owners and became Public Storage with the switch. Because we pay in advance we had a credit. Deing was so helpful with that matter. Today we went in to pay for the next few months and Scott and Deing were very courteous in assisting us. Keep up the good work guys! Bill and Mary Regan
November 5, 2013
Google Public Storage Lisa Sasur
Scott was very helpful by answering all my questions. Reserving the unit was a breeze. I would definitely recommend this place to anyone in need of some extra space.
October 4, 2013
Google Public Storage Paula B
Scott was amazing- very helpful! The entire staff at Public Storage is professional. Scott made everyhting easy- from inquiry to move-in date. Def recommend!!