Public Storage Self-Storage Units at 945 Moody St, Waltham, MA

The employees here really care, especially Debra. She went above and beyond for me and wanted to publicly thank her!

Great customer service., Safe facility, handled difficult billing situation due to customer are professionally (i.e. I was wrong and super rude and they handled it well). Thank you to the manager. I’d recommend their facility – decent prices, clean and safe.

Reserved a space but didn’t pay. By the time we tried to pay for the unit, all units of that size had been taken—fine. We called the office and got stuck on a frustrating call with the employee—we kept being told various and conflicting things, but were finally told we could get a larger unit at the same price if we came in person ASAP. Made an appointment for 9:30am the next morning. Came at 9:30am the next morning, only to be kept waiting outside for 40 minutes before the employee finally showed up (same one who had answered the phone yesterday). We go in, only to be told that we can’t get a larger unit for the same price and would have to pay extra, which directly contradicts what the same employee told us the day before. Are redirected to another facility 10 minutes away and are assured that someone will be at the front desk. We get there and the same situation—nobody at the front desk (it’s 10:30 by this point). We call the original facility and the same employee picks up. We ask her to contact the employee at this facility and get them to come to the front desk (as she mentioned she had his number). She sticks us on hold. Whole thing was incredibly frustrating

Best, well managed, clean, and convenient storage unit in the area. I’ve used three or four different storage facilities over the last 10+ years, and this location has been the best. Management is friendly, polite, and very customer service oriented. Highly recommend!

Deborah M. was absolutely superb in helping us get the right space at the right price during the busy college dorm move out season. Moving in today!

I was frustrated this morning that I couldn't get in. I got a call from the regional manager today. She turned the situation completely around. I'm blown away by how much this company actually cares

Customer service was great the facility very clean, the communication with them nice, I really recommend the public storage 👍

Good space for good rates; staff is helpful and friendly 👌

Good facility. Great staff. Tiana is the best.

Helpful staff and great facility. Tania was really wonderful to work with. Many thanks!

I've come to pay my bill several times at this location and nobody is ever here when you go to pay online they say it's a free to pay it but it's a $10 fee extra. Sounds like they're gouging people taking advantage totally unprofessional and disgraceful.

Helpful staff Tiana at this location helped me with my payment for my unit FYI she told me about the PS app and I love it!!!

I stored here for two years during the pandemic, and would 10/10 recommend. very helpful staff, they kindly helped me figure out storage payments while I've been abroad (card expired, billing address changed, etc). last year I changed units within the same building and the process was quick and easy, and when I moved my things out last week I was able to complete the check-out process over the phone (since I moved out outside of business hours)

I came in to this location last week and meet a young lady Tiana that helped me figure out the best size I will need to store my 1 bedroom because I'm leaving the state for 6 months I will come see her soon thank you for your help.

Great experience! Ample parking, very clean. Despite being a Memorial Day, a clerk (Ashley) was there, and she was very helpful.

I had a great experience at this storage office with manager Ashley she knows a lot of information about the storage world and I will definitely rent here in the future.

Would give no stars staff was rude. Made me leave with my car and disabled kid who was on the playground when i came in to shop

We were deeply disappointed. After my daughter’s mother died they made it almost impossible to retrieve items my daughter wanted from the space her mother had rented. I don’t need up paying months of rent and meeting road block after road block to accessing and then ending our rental. The staff person we dealt with tried to intercede with her supervisor on our behalf, but was told she was not to do anything to help us.

Ashley provided an amazing service by helping get an extra storage unit ! Very satisfied

Very nice

great service

Ashley was great she helped and was nice

Ashley was great.

I was highly impressed by the manager Ashley . I had an issue of my own doing that would have cost me alot. I had emptied my storage unit but put the lock back on to the unit not even thinking then I never called and let anyone know I was no longer using the unit. But my autopay reminded me and when I called Ashley went the extra mile for me and that made me a very satisfied customer.

They have always been informative and helpful.

Staff are always positive, efficient and extremely helpful! Location is very convenient too.

Super clean, well put together! A bit pricey but you get what you pay for.

very clean storage, one of the elevator has a very slow door though, not a big issue because it runs fine.

This was my first time renting a storage space and it was super quick easy efficient friendly paperless and affordable as a new customer they had a special promo the first month is one dollar there were lots of parks and the space is great nicely let’s clean safe definitely five stars! ⭐️ ⭐️⭐️⭐️⭐️ P.S. - I completed the booking/touring/pricing/new customer registration paperwork etc with Ashley who runs the front desk - she is fabulous **SPECIAL SHOUT OUT TO ASHLEY 👏🏼 👏🏼 ** She was quick efficient super friendly super helpful knew all of the information that I was inquiring about she made the entire process go by so smoothly and quickly it was just great working with her. Overall fabulous place and staff too

Great people. Clean and secure facility. Ashley was a delight to work with.

Very clean-well kept up and both Kerri and Ashley are very good at what they do offering the best customer service. I would highly recommend. I had to close my unit due to the fact that I live on Cape Cod so to far to drive and everything was handled professionally and easy. Would use this unit in a second if I lived closer.

A complete rip off have to buy their 22 dollar lock staff only wants to waste time

My experience was great! Kerri helped with everything I needed and made it extremely easy!!

It was super clean and air conditioned! My parents have a storage unit elsewhere that is basically overrun by spiders so this was really nice to not have to worry about it!

Ashley is her name and truly she is was wonderful. I was buying and selling a house at the same time and at 11th hour my buyers threw a curve ball at me and it nearly crushed me. I will make a long story short and tell you that when I NEEDED someone to just listen Ashley was that person, by default haha. She will always be a good memory during a tough time, so very helpful, in many ways... Thank you Public Storage for employing people like Ashley

Ashley at the front desk was very helpful and understand, especially because I was moving during the beginning of the pandemic. They were able to find a space for me at a reasonable price. Great location!

This place was great Debra and Ashley were a real help

An exceptional Public Storage facility. Ive been here 6+ months; worry-free, hassle-free; secure and accessible. Ashley and the team are knowledgeable in their roles providing prompt support in a clean and organized environment ideal for all your storing and moving needs!

The staff here is equal parts cheerful and informative. Highly recommend them. Ashley and Chuck were great!

Ashley was awesome in helping me choose the right size storage unit. Great location.

Ashley gave great service for me today with getting a space and protection my things thank you.

I never thought that renting a storage would be a pleasant and easy experience. I was able to book my rent online to receive the best offer and spoke with Ashley who was very helpful and caring of my needs. I loved the app and how I can get access without having to remember the code or touching the keypad. I would definitely recommend this Public Storage location for those who live in the area.

Deb, the manager, was wonderful and very helpful. She is the nicest person. I wish every6working in customer service were like that.

Stored my things at this location for a few years. It was easy, safe, and a convenient location. I would store here again in the future if I ever need indoor storage.

Ashley was always professional and pleasant to work with. Thank you Ashley for your great service! Happy New Year!

Ashley was super helpful and quick...facilities are great and exactly what we needed. Much appreciated!

wanna say Ashley i love you

My experience was wonderful soon as I walked in the office, I was greeted with a smile and a hello. Office was very clean. Ashley is amazing she answered all questions that I had. Thanks Ashley keep up the great work.

Ashley has been wonderful and patient with us through all of this. She's a great rep for the company!

Staff are very friendly and helpful, facility nice and clean.

Great place to store things that need storing

Great service. Ashley was the best, in and out, no problems. I'd recommend.

It was clean,airy,and well lit. I appreciate having the dollies to help move heavy items. Thank you.

Ashley was nothing short of professional and incredibly pleasant to work with. I will be coming back to this business if I ever need storage again in the future!

I have been a customer at this public storage location for over a year now and I have been highly satisfied with the quality of the unit, cleanliness of the facility, and overall customer service. Ashley, the property manager is wonderful. In my interactions with her she has always been helpful, friendly, and efficient. No complaints!

Outrageously expensive compared with other PS locations. Despite having fixed overhead costs, they raise the rental rates by 20-25% every year. In addition, they force you to buy a special lock for their units that you’ll never use again. Happy to be moving my stuff out of this location.

Connie helped us when we suddenly found ourselves moving our daughter out of her college dorm early this semester. Connie went above and beyond to assure that we were taken care of and had everything set up in a timely manner. We greatly appreciate her help and stellar customer service!

Great customer service. Ashley very pleasant. Second year using Public Storage.

Great customer service and flexibility. Very reliable and prices are perfect. 💯

Ash and deb were amazing and provided the best help

Great service for storage! Staff was friendly and prices were reasonable. They have boxes too if you need them

Ashley was very helpful in choosing a storage unit. Fantastic person, fantastic worker. AND a very fun person to work with.

Ashley was professional and awesome

Pure evil in every dark descriptive associated meaning. The manager (Female) lied to me which resulted in my unit being auctioned. She and the Regional manager are crooks.

Ashley was amazing! She made the process seamless which is well needed during this time. Very friendly and informative. Any question I had was answered efficiently, and although she took her time to assist us, it was quick! Deff recommend Public Storage on Moody St!

Good

Great space, highly recommend to store your things

Excellent facility! Very clean and accommodating staff.

Clean facility with an awesome staff! Great storage place.

Convenient place, fantastic facility. Pretty clean. Especially Debra provided us her expertise in storage, very patient to answer all of our questions . She is nice and pretty helpful. Thanks to Debra’s service, we love public storage in this place.

Ashley tench was very helpful when I loosing my mind trying to pack up my house and ran out of boxes you all are truly lucky to have such a friendly person working at public storage thank you Ashley

Ashley was a wonderful help i needed packing supplies and she helped me

Very pleasant and accommodating staff.

Good place

Ashley and Deb were fantastic! They made everything easy and painless, and reminded me to save my lock for my next rental.

The employees here were very helpful and knowledgeable and met all my needs. Thanks so much.

Ari was very helpful getting me the right size

Checking in with Ashley was fast, efficient, thorough and easy. The facility seemed clean and well laid out. Very pleased thus far

We pay at another location in Waltham especially for the customer service. thank you Chuck.

Very easy to store your things.

Came to buy some boxes for a move and Ashley and Ari helped me get what I needed and I will come back for more thanks.

Rented a 10x10 with the previous storage company for a few years until this public storage took over. I should have moved. Public storage took over and the facility maintenance just stopped. Floors and elevator were never cleaned. Trash disposal was removed and on top of everything the price of a monthly rental increases every year as the quality of service decreases. If you have a issue forget getting it resolved at the front desk. There's never..I mean never a manager available to talk with. It was a happy day when I finally removed my items from that place. There are better storage options.

Never been disappointed when coming here. Tyler and Ashley always are great to deal with when I need boxes! Highly recommend

Excellent customer service!! Ari was extremely helpful, courteous and knowledgeable. She was able to give me the best deal! I would definitely recommend them!

We moved up to Massachusetts from NYC and decided to store our things temporarily at Public Storage in Waltham until we find a final landing spot. My wife checked in with Ari, who was extremely professional and polite. Ari was very helpful and knowledgeable. The check-in process was quick and efficient and helped make a stressful day a little more palatable. We are glad we chose Public Storage in Waltham for our storage needs.

This was my first time renting a storage space and Ashley and Ari made it super easy! She was very informative and put me at ease with clear and direct answers. Thanks for your help!!

Walked in to find out info on renting a unit and was helped by 2 great employees Ari and Ashley and I was able to get the space I needed thanks.

Clean. Easy.

Modern, clean facility. Ashley and Ari were very helpful, made the move-in process seamless and efficient.

Great customer service! They actually seemed to care about me finding the best unit available.

Great facility, Ari and Ashley, the proprietors were very helpful and knowledgeable. I felt comfortable and well taken care of throughout the process. Makes all the difference.

Ari was extremely helpful and made sure I got the unit I needed!!! Thank you Ari

How much do you charge for boxes?

Very nice and clean facility. The staff are very helpful especially Ashley and Ari. Thank you very much for the help!!!

Very Clean visually and No funny scents or smells,but a few of Meh plastic bags have obviously been visited for a meal by mice!

Ashley and Ari were super helpful. They made the move-in and rental process extremely easy. I highly recommend this location.

Yesterday my husband came in to buy tape. He ended up coming back to rent a unit. Ari was very helpful because we were in bind.

We came in last week to get packing supplies and Ari and Ashley were very helpful.

I came and rented a unit in the beginning of the month I’m going away for the summer and the customer service I got from Ari was amazing she was wonderful.

I came to buy merchandise and the ladies that work here helped me a great deal I saved more than I thought thank you Ari and Ashley.

I was very impressed with the young woman service.She said her name was ARI she was very convincing on the unit I needed.You need more people like her

Extremely happy with the service from Johnnie. I’ve been renovating my office and moving in with my boyfriend, and this was the easiest transaction in the process!

Just rented our first ever storage unit today from Ashley, and I did not get the name of the other woman. Both were very helpful, friendly, and throrough.

Great price. The right size for the stuff I'm storing for a short period of time until I move.

2019 Update: There person at the front desk (I will add her name later) is an EXCEPTIONAL customer service resource. Her Management can LEARN FROM HER. She expedited 2 separate moves and made the process easier with her suggestions and initiative. I stayed with this location because of her; she relived so much stress! 2016: THIS IS THE 2nd WORST LOCATION OF THE CHAIN I HAVE ENCOUNTERED IN THE US. DO NOT USE. Public Storage is part of a public REIT. The site team is reasonable with sales. However, the operations are poor and inferior. The site manager is discourteous and frankly, does not manage. The District Manager really needs to see other around the country and FIX this place. ISSUES: * Loading Area often has sharp metal objects and debris such as nails. The site team is reluctant to clean. * Security locks that are supposed to shut and lock do not always function. When reported, the site does is indifferent to resolve and fixes are not done in a timely manner. * The site manager, personable during sales, is rude, confrontational, and discourteous to customers especially when asked operational questions. this has been witnessed. * The site team is not trained operationally and in fact, have been in direct conflict corporate procedures. * USE AT YOUR OWN RISK.

Ashley and Ari were very helpful. It was quick and easy to get my storage unit.

Ashley and Ari were absolutely wonderful in helping me determine the right storage space for my needs and in explaining the details for access, rules, etc.

Always nice and clean. We are very lucky to have Chuck Brown as the Property Manager. He is always there with a big smile and a hello. Thanks, Joanne

Staff was friendly and helpful

Ashley was awesome; made getting into a unit easy, fast, & found best rates for our needs. Well run operation!

Great customer service. My unit is conveniently located next to the elevators.

Had a great visit to this location where I met Ashley the property manager and she helped me find the best unit to store my items in I will be back when it is time to move so she can help me get my unit.

I came in to lol at units and the people were very nice and the service was awesome.

Good ppl good service

Best place ever. Stress free!!! Deb was awesome!!!!!!!!

Great place great prices great customer service me and my dad went in to find out prices and johnnie help us out so happy my dad has a storage unit thanks alot

Jhonnie and Ashley were great to work with...both have great customer service skills and were implemental in providing me with the best experience possible.

Johnnie was great help me out alot

The staff was very inventive to all questions and your needs.

I went in to purchase boxes and get information on the storage units and they place was very clean and the people were very friendly and professional.

Ashley is helpful and very patient.

Great size space, price and location

No customer service

Ashley from moody street public storage was extremely helpful and knowledgeable! She made my experience of renting a storage unit pleasant and very easy! 5*****👍🏻thanks Ashley!!!

Great place and awesome people. Ashley gave us the best service and the lowest price😃

Arber , l am so glad to deal with you. He is so helpful and generous in his help. Thank you.

Homeslice Ashley and her boss (I think??) Deb were EXTREMELY helpful with my unit today. Ashley easily walked me through all the steps, saved me some holiday cash, and was VERY cool and friendly about the whole experience. I am greatful for their help and good nature and I hope this review shines a little bit of kindness their way! Thank you Ashley and Deb!!! ^_^

Loved this storage solution. Dev made my first experience very pleasant and assisted in a very courteous and professional manner. Prices are fair, and is the best location if you live in Waltham.

First I went to the wrong location in Waltham and got to see Chuck, who was lovely as always. By the time I got to Moody Street I was late and had already been stressed out from the day. Within minutes Johnnie had me laughing and relaxed as she helped me get exactly what I need. She was efficient and thorough in getting my unit set up. I was really grateful for her kindness as she turned my whole afternoon around. Thank you for your help and I definitely look forward to doing business with you!

I have had an account with PS for two years and everyone has been nothing but helpful. My ex and I had to go in today and Ashley made the whole process super quick and easy. She was nice and efficient.

I came to find out some information yesterday and a nice lady Ashley was here and showed me a few units and it was busy full parking lots but she took her time and now I know what I need and where to go in 3 weeks when I move thank you.

Once again, I am writing to acknowledge the excellent customer service from the staff of Public Storage on Moody St. In Waltham. Ashley, Johnny and Debra went above and beyond to help me through a difficult situation. I am grateful for their quick response. The facility is clean and well managed.

I came in today to find out about the rental process and the girls there help me out and today me everything I needed to know I will definitely be using this company for storage thank you girls.

Johnnie was great and helpful for me and my mom

Ashley was incredible, was clear and concise with her communication, very helpful. She went beyond the call of duty and made us glad we chose this location for storage.

I just set up account there. The personnel, Ashley and Johnnie were very helpful and courteous

All of my belonging were eaten by rats and covered in their feces. The health inspector visited the facility and just scheduled an exterminator which is useless since all of the damage has already beend done. Beware this rat infested facility. Store somewhere else!

Ashley and Johnnie were very helpful and informative! Thanks :)

SAVE YOUR BELONGINGS AND DO NOT STORE WITH THESE CROOKS! All of my belongings are covered in rat urine and feces and are ruined. The insurance they force you to purchase is useless as it only covers rain/fire damage. The facility refuses to refund any money. Vermin damage has a maximum of $250 coverage with $100 deductible so the MAXIMUM coverage you can get is $150. Save your belongings in this rat-infested hole and store somewhere else. I will be reporting them to the Massachusetts Health Board.

DO NOT STORE HERE! Stored here for 9 months as I was abroad for the semester and I came back to all my belongings being covered in animal feces! To make it worse my rate was raised in the middle of my tenancy, yet while I was signing up they promised me my rate would stay the same! Now I am slowly going through insurance. AVOID this storage place unless you want your items covered in animal feces.

Ashley was extremely helpful and polite.

Second time using this facility. Easy location; Ashley at the front desk was helpful, polite, and quick in getting me set up.

Ashley was so helpful, knowledgeable, and quick! Superb customer service!

Pleasant and informed staff. Good location.

Perfect service, fast and easy. Ashley answered all our questions, explained all fee and charges and showed our storage space.

I had a great expirience with these 2 ladies Ashley and Johnnie. They made the process a pleasant expirience. Thank you for my 1$ month special!!!

Great storage facility that has been easy and convenient for us. Ashley helped us out with great customer service. I wish there was a walk in gate with a password.

Johnnie was great went in to buy boxes and she help me out with the right amount i needed

Worst people in the world to do business with. There seems to be hidden fees for everything. Then when u try to question the fee, they put u in touch with an off site manager named Devon, who never returns your call. Terrible Customer Service at the front desk too. It's like they are doing u a favor if they have to actually do their job. Miserable people!!

Ashley was very helpful in finding me a unit and explained all the details. When I needed help with my mover Ashley solved the issues.

Ashley was very helpful straightforward kind respectful and funny. She mad us feel very welcome.

Johnnie and Ashley were great as they provided excellent customer service for us. They were quick and knowledgeable of what was available and helped us make a sound and speedy decision while time was of the essence. The facility was clean and well maintained. Highly recommended to anyone in need of storage!

Rented a storage space today. Ashely was excellent: friendly, professional and efficient. Did necessary paperwork and showed us around in few pleasant minutes, with a big smile on her face. Thanks, Ashley! Space is clean and well lit, access seems straightforward

I wanted to move to a smaller locker and this was the only day that worker this week. Ashley and Johnnie were very helpful on the transistion

Ashley and Will saved our LIVES with their amazing customer service and jokes. As college students looking for storage really last minute, they were the biggest help!

Thanks Will and Ashley, they we're phenomenal. Lovely people

Ashley and Johnnie are the best!!! they helped me get a storage space even though everything was already taken!

Debra was so helpful! Amazing service!

Very unhappy with my experience here. Reserved via their website a 5x5 storage bin, received 2 confirmation phone calls verifying my selection. Showed up today with my printed reservation, and was told that the bin had been rented out to someone else. Was forced to upgrade to a 10x10 space at 70% higher price. Nowhere on the website did I see a disclaimer that a reservation does not hold the unit reserved. Stuck with them for the summer but I will never do business here again.

Very nice customer service. Debbie was super nice to me and all the other customers I saw her. Looking forward to a great summer renting with you guys. You are all awesome.

We've had an excellent experience with Public Storage on Moody St. The reservation process was easy as was the checking in and activating our storage unit. Debra helped us navigate the physical facility and explained how every last detail from how to access the facility from the locked gate outside to the myriad of packaging tools to help us protect our property. She did an awesome job explain the cost and she had a pleasant, friendly and helpful attitude throughout the process. It was obvious to us that she knows her job very well. That was reassuring to us.

Came in to make a payment and saw my old friend Chuck from Lexington Street. Seems to be doing a good job here too. Great customer service.

My experience did not start well, but Chuck, saved the day. His excellent customer service has left a beautiful smile on my face! Thanks Chuck.

I went in looking for a large unity to hold a 3 bedroom apartment I met with Danika Hayes who had excellent customer service and very detailed and the coming and all info. Although I ended up not moving or not needing the unit, I will recommend anybody to that location. *Ask for Danika*

I can't say enough good things about the help I received from the woman at the front desk. I needed to buy boxes for my move & she went out of her way to come over to me and ask about my move & what I was packing. She recommended a "House Pak" and other special packing items. She was on-point! I ended up buying what she suggested and it was cost saving in the end!!! Great customer service!!

The manager, Debra, took the time to help me understand all the offerings available, the services provided, and how to access and use the facility. When I returned for extra supplies, she remembered me and again was helpful and gave me her full attention.

Came in today and have to say was more than impressed. The staff was more than informative and helped me find a unit that fit my needs. Was. A great experience and. Was very fast. Would recommend

We had a great experience with Donese! The rental process was easy, and everything was explained well.

I must say that the two young ladies that work a public storage on Moody Street have excellent customer service! The facility was very clean. I'm glad I chose this place

Donese was my attendant. i had visited two other storage facilities in the area and they seem like good fit. But as the movie says, she had me at hello. She was friendly, helpful and seem to have all the info i needed at hand. She showed me some space and gave me some tips on how to decide on the space. The place was immaculate and she cares for her job and her employer. That is a selling point for me as i am too a small business owner. She even helped me load up my boxes at the end of our chat. Im signing up!

I was helped by Donese in early January, 2017. She is beyond helpful and warmhearted. Having a employee like her should be the fortune of any employer.

Came into public storage..because I'm not happy with my current unit at extra space. Spoke with a young lady named Danika. She was a great help. So I will definitely be back to move in at the beginning of the month. Five star service

Danika and Alex are so nice, help me a lot!!

Danika was very helpful with my move in yesterday...her customer service was great! If i could i would give her 10 stars I would!!! public storage on moody street is the best!

The staff and service is amazing. I have used other storage services before, but this one the staff is very friendly. I would recommend it to anyone

We were very disappointed that there was a significant rodent problem at this storage facility. We were not alerted of this and when we retrieved our belongings, the floor of our unit and some belongings were covered in mouse feces. The manager and district manager denied a problem and refused to refund us money for the month. I would recommend looking elsewhere.

Donese and Danika were great help yesterday!! Came a week ago for prices and Danika was very helpful and very informative and the other young lady Donese help made the day of my move in effortless! They're both great and their customer service is awesome!! I would definitely recommend!!!

The staff here is very professional and friendly Danika is wonderful on the front desk. She has been very helpful since I rented the unit here. We have rented in other places before. But service here is great. I recommended !

Great, helpful service from all staff at this location, especially Danika. Thank you!

I've had a great experiences at this location. I've delt with both Danika and Donese who were both very helpful, professional and actually remembered me when I called them for help!

Lekisha and Danika were excellent. Thank you for the reminders.

Great experience

Definitely would recommend my buddies to this public storage. The two lovely young ladies help me with bubble wrap and information on future storage that I was inquiring about. Definitely GREAT HELP

I had a very bad experience here and would definitely recommend going to one of the many other storage units in Waltham. I stored my belongings for my college dorm for just three months during the summer, and when I went back to collect them, there was rat feces all over the floor and on top of my belongings. I had to throw virtually all of them in the garbage (everything with cloth or fabric that was soiled) and thoroughly wipe down my plastic bins and drawers, so as not to risk getting germs from the excrement. I had to throw away about $500 worth of my belongings. The only positive experience was that the two workers at the front desk (one named Danika, and the other lady’s name I did not get) were very apologetic and extremely helpful in cleaning out and throwing away my items. They made this awful experience more bearable. The next day, I called the manager (Mark) on the phone. He was not apologetic, not accommodating, and also extremely rude. He greeted me very rudely on the phone and proceeded to yell at me for being upset about the situation. I guess assuming that a public storage facility would keep my belongings free from rat feces was being unrealistic. I was not offered anything to compensate me for my loss, not even a waiver of storage fee for 1 month. This was the worst experience I have ever had with customer service. I will never go back there again and I've been informed that this is not the first time this has happened to someone's belongings and that they are still addressing this issue.

Danika and Lekiesha were the most helpful girls. So outgoing and respectful. We were having trouble trying to find the right size and fit. They made it work. I would suggest this place to anyone who needs storage.

Amazing customer service from Danika!! She took the time to thoroughly explain and show me each unit I was interested. She is a asset to the team and as long as she is here, I will be a customer.

Arber is the best Manager. Great customer service. Very detailed and helpful all around. Outgoing and very friendly.

Arber was awesome today. Very pleasent very personable, very helpful. He tried his best to find me the best size unit at the best price.

I only stayed for a few weeks but from the first day both Danika and Dieng was very helpful. I came close to the end of the day and I was still able to see a unit and start moving my stuff in...if u want great service go to public storage in waltham!

In-person: AMAZING Back-office: Terrible I made my reservation online. When I got to the unit, Danika was at the desk to welcome me. She was AMAZING. Very friendly and professional. I would hire Danika to work for my company because she is a professional and maintains a clean and secure facility.

It's fine

The people are amazing and welcoming it warms my heart to be here

My experience was amazing. Great customer service. Danika is the person to go to iftiu need help.

Renting a storage space at this location was quick and easy. Danika was amazing in helping me at the very last minute. I literally called while I was driving to this Public Storage facility, when I arrived I was greeted by first name. I was able to go on a tour of the facility, secure the rental of the unit (along with proper insurance), and purchase necessary moving supplies in short order. Staff were knowledgeable and friendly. Highly recommended.

The people at the counter were delightful and very helpful. The experience was quick and pleasant.

Arber helped me out getting moved in and was nice and friendly. Great customer service.

Arber this young gentleman has the best customer care, service, has respect for people very helpful and he is lovely over all. I wouldn't want to move out but I no longer need storage. Best of luck.

I stopped by last week to buy bubble wrap and the man who waited on me was just wonderful. I think his name was Dieng. I would recommend this store if you need packing stuff and you live in Newton.

While visiting public storage today. Arber was very pleasant and helpful. Answered all my questions efficiently and had a big smile on his face.

Arber is the best. From the day i moved in til the day I vacated I have been very happy.

Public storage is a nice facility. Renting a locker was at 1st seemed a daunting task. Arber efficiently & effectively walked me through the process. Because of his help, I rented from Public Storage, thanx to Arber.

Arber is always awesome and happy helping every single customer, will be back in the future if I need more storage.

Arber is awesome and very helpful, and very detailed in his work ethic. Good attitude.

I have been here for 3 years, and Arber has been by far the best employee I have dealt with, easy going and very personable.

Arber was my consultant. He was very polite and professional. The property was clean.

First time signing up with a storage company. The building looked clean and set up is perfect for our needs. Arber, the property manager on duty, was great, knowledgeable, and super fast.

Arber the manager on duty today was great and very patient with me today. The process was quick and stress free, also very positive attitude this young man has.

Arber was extremely helpful!!! Positive. Charming & attentive

Arber was wonderful today. Took his time to show me multiple units and didn't mind excellent sense of humor. Great customer service. Will be back.

I have been coming here for a few years and Arber is by far the best manager i have seen. Always smiling and happy doing his job·

Arber is an extremely knowledgeable, friendly, efficient representative for Public Storage. His excellent sense of humor made the process actually quite enjoyable. Top notch.

I was very pleased by Arber today took all my boxes in my car without hesititan.

Arber is awesome helped me get a unit last minute and also saved me so much money. Positive and also great attitude.

I had used this company years ago in Florida, and their customer assistance & support failed in comparison to this location. The staff at this facility & visiting staff from Randolph were wonderful. Answered all my questions, were extremely courteous & the grounds and building are pristine.

Arber is so funny and made my whole move stress free and positive he is very efficenent and very helpful. I will refer other people to come here the facility is very well kept clean.

I would give this place 0 stars if I could. I made a reservation online. I received an email the day before my move in date that said, and I quote, "Your property manager will be ready and waiting to assist you." and "Arrival time: Be sure to arrive at least 30 minutes before closing time to meet with the property manager." So on my move in date I arrive at 5:30 since they close at 6 and I work and they told me that I have to make an appointment and that it doesn't matter that I made an online reservation. I was not able to put my stuff in storage, the front desk was rude and uncooperative in trying to help me. If my reservation is going to mean nothing to them, maybe they shouldn't send me an email with the exact opposite instructions. DO NOT GO HERE!

Arber was very personable and got me set up quite efficiently! The building and storage unit were clean as well.

The service and staff here are great. Arber and the rest were incredibly friendly and helpful.

Arber Zego was wonderful in helping me complete my rental agreement. He was knowledgeable about the facility and very personable in his interaction with me.

Arber saved me some cash and expedited my service.

Arber is the best helped me out so much today even went upstairs to show me the ubit awesome we need more people like him.

We used this storage facility while we were moving house. It is clean, safe and very well run. The staff were very helpful. Took the pressure off a little when we moved, highly recommended!

Today I visited my local Public Storage to pay my fee - Arber was my customer service associate and he was extremely kind and very helpful! He and Dieng are an asset to your company!!!

Very Clean place. Excellent personnel.

I brought a friend here for a small storage space and she was given the best deal in Waltham. The associate named Arber was smart and informative, making the whole process smooth and easy. Highly recommend!! Very clean!!

Good service, nice facility, easy access, helpful staff

Armed is awesome helped me out so much today finding the right unit. I would love to bring more friends in. Very outgoing very friendly. Excellent attitude.

Arber is awesome made my move very easy I would love to give him a 10 star if I could we need more people like him around. Great attitude.

Chris was very nice, professional and efficient to let me know options and show me storage space. Got 50% off the first month, great deal! Everything is smooth and pleasant so far with the Public Storage. Will recommend and come back again in the future.

Excellent!

Arber was awesome waited for us 3 hours and was very helpful finding me the right unit went above and beyond. God bless him.

Arber and chris are the best they were very helpful today while I was paying my bill they made the whole process very easy and I couldnt be any happier.

The front desk guy is very approachable and friendly. Insurance fee each month... and the lock also costs you money.

Friendly and helpful staff. Made moving in easy.

Very dissatisfied with their customer service. I have been using them for nearly 3 years with auto pay setup. I came in today and enter as a vehicle was exiting the gate. After leaving I was approached at my car by an employee, telling me I must enter my pin when enter and exiting the facility. I told him, someone opened the gate, so I entered and he told me again I must use my code when entering and exiting the facility. Well then, I can't exit the side gate without using pin or will get reprimanded??? Since this isn't my first issue with public storage, I will be looking to move my belongings to another storage company. Public Storage lost me for life, by their disrespectful approaches and their numerous rent increases for no reason.

Great guys, super easy! I come back every year!

Great service

Easy setup and great staff!

Good customer service

Good storage customer service has been great I've had this storage many years Chris and ding helped with all my questions

Very easy to work with and great price!

The service here is terrible. Every time I go there, the other people are often using multiple carts. Today, one person was using 3 and another couple was using 2 (and they didn't even move either cart the entire time I was there... they just left them sitting there with packing materials on them). Something like this every time I go! This time, I went to see management, but no one was in. By the time I left, and employee was working, so I went in. I asked if they could please put up signs (similar to the ones that are already there that remind people to return the carts) to remind people to be respectful of other people's needs and to just use one cart, he shrugged his shoulders and said he could ask his district manager but that he didn't think so. I said that this has happened every time I have been there, and he offered no apology. If they were not so convenient to where I live, I would go elsewhere.

Kevin and Dieng were very helpful. I got a great rate with the winter holiday special!

Excellent management, top notch staff, and clean as a whistle. The district manager Andrew Berg was flexible, accommodating and even allowed me to have a self-pack container delivered. Dieng at the front desk is always friendly and personable -- with a big smile on his face. Recommend highly!

The service was excellent! Can't really ask for much else from a public storage place.

Excellent service! Ben was great! I highly recommend it!

Great service by all, especially dieng. Helpful and answer all my questions

Jackie was very helpful setting up my sister's storage space

Great experience so far! Every single one of the staff I've encountered are helpful and knowledgeable and the space is very clean and well kept. Everyone is very professional too and security seems on point. I'll be recommending location to friends and family for sure!

Thanks Jackie!

Just the fact they are close by and affordable has made my experience great! Your staff is always helpful and nice.

Easy and fast process to set up account and get started with a storage unit. Jackie was organized, detail-oriented and a good communicator, making the process painless. The facility was very clean and organized. I was in and out very quickly.

I came in to buy some boxes and other packing supplies. Ben helped me find what I needed and was very helpful. Definitely will come back!

Was visiting a friend and helping them move from NC. They used your facility. The people at the front desk were very helpful. I think the man's name was Dien and the girl was Jackie.

the employees are always helpful and they keep the place clean.

BEST SERVICE EVER. Jackie was super helpful, very knowledgable, and kind. She gave us outstanding customer service. I would highly recommend this storage facility. The staff is great ,and the facility . **********10 Stars.

Clean facility and great customer service every time.

Staff is very nice and helpful!

Everyone here is great and the facilities are nice!

Great people very very helpful AAA+++

Nick, Dieng and Jackie were awesome sales people. They were very attentive and courteous. Place was neat and clean.

Thank you the staff of the Waltham Public Storage. Jackie helped me from the first moment. She made my day providing a great service. I had an excellent experience and will be more than glad to recommend this store to others. Thank You Jackie!!!!!!!!!! Regards Gustavo

Ben was a great help showing us the space and providing us with all the information. We were happy to book with this storage facility.

I had a good experience here. The name of the staff was Ben and he was very helpful.

Easy and awesome experience to rent here! Nick was patient and sweet when dealing with my fiance and I over the course of the day. We definitely recommend.

UPDATE: The central customer service team has since contacted me to both explain and ensure my satisfaction and has brokered me a deal. While the deal isn't quite the "50% off rent winter sale deal" it is relatively palatable. In addition, the customer service team assured me that all Public Storage locations are proactively serviced by an extermination and maintenance team and they would be sending a representative out to survey the site for any pest problems. All in all I am quite satisfied with the customer service follow up and I look forward to seeing any improvements at this facility and within the local management team. INITIAL REVIEW (Before customer service followup) This location is okay but that is only a function of it being a relatively new facility. During my check-in process I saw a rat run across the first floor storage area as I was escorted to my unit on the third floor! Talk about a disappointment after seeing the immaculate building facade which screams nothing but modern, and clean. In addition to the questionable cleanliness of this facility, about a week after signing my lease, Public Storage began a 'winter sale' promotion which offered my same storage unit at half the monthly rent. I immediately called the front desk for this location to inquire as to whether or not I would be eligible for a price adjustment for the deal and rather than work with me as a college student going abroad, I received text book answers which left me stuck in my current lease and unable to take advantage of the deal. I am severely disappointed by their business practices! Not only did they force/require that I purchase their insurance for my unit (high cost, low insurance coverage value, and questionable compensation and coverage policies), they also don't openly advertise it with their online rates and it came as a surprise to me when I was forced to purchase their insurance for my unit ($11 per month at the lowest for $3000 worth of coverage - a terrible rate!). To top it all off, I feel further swindled in that the promotional period began almost as soon as I began my lease and their customer service and management policies in no way put the customer first, rather they nickle and dime you after luring you in with an attractive monthly rent. No matter what you do, be prepared to pay a fee above and beyond the monthly rent quoted online in addition to having to deal with a profit based customer service department and questionable facilities (interior of this Waltham location)

I ran in for some packing supplies and Nick was such a great help. He took his time and showed me various products, explaining multiple ways that everything could be used to make my move easier. He was easy going, friendly, and super helpful! Definitely made my life easier.

Came in to public storage on moody st inquiring about storage and Jackie and Dieng were very helpful. They explained everything clearly and made it seem effortless . The facility is kept very clean and I was very impressed. Looking forward to storing my items here. Thank you Jackie and Dieng for the friendly service

I went there with my sister who was getting a storage unit and Jackie was amazing. She was friendly and knew what she was talking about. we were treated like royalty. I felt like I was checking into a five star hotel. never thought we could get that kind of service from a storage facility.

I used the Public Storage Company on Moody St. in Waltham, MA on today and I must say that the service was really top notch! The service associates were very personable and knowledgeable. I was totally impressed with Jackie and Dieng, because of their willingness to go above and beyond their responsibilities and offered to assist me with expert move in advice. I would recommend Public Storage on Moody in Waltham to any of my family and friends7

I had to comment on how courteous and professional Dieng was! She was especially patient while showing me several spaces. She thoroughly explained the rates and helped me decide what I needed. It's great to know that there are still some people who believe in and practice good customer service. I've already told my friends and coworkers about this place (and Dieng specifically). Thanks so much for your positive attitude!!!

Ben was incredibly helpful. Having this been my first time using a storage unit, the building was clean, very well organized and maintained and the customer service was by far the reason I decided to rent from this particular location.

I've stored my stuff in Waltham for 4 years and can attest to the fact that the staff and facilities here are far superior to their competitors. The price is a bit higher than I expected although still competitive. Special shoutout to Kristin for being so helpful.

Great people; super helpful; great, clean facility. Thanks, Ben, for making it all seamless and simple.

Ben is on site often and is always courteous and professional. He goes above and beyond to make sure that my experience here goes as smoothly as possible.

The workers I interacted with were all very friendly and helpful. 10/10 world recommend.

I have been a customer of Public Storage for 5 months and every experience has been extremely pleasant one. Very friendly and professional. Thank You Diang, and Jackie!!!

Dieng and Nick were lovely and very helpful!

We were helped a lot and the process was easy and well explained. Nick was really helpful and friendly and we really appreciated his service.

Nick is very clear and complete with all the details and options for rental storage. Pleasant and polite. Facility is clean, smells new ,quiet and easily accessible. I highly recommend.

This is my second time using Public Storage for my college items over the summer and I highly recommend them. The entire space is clean, has great security, and very helpful and friendly staff. Everything was explained thoroughly and easily to me and the price is good too. Nick helped me through the entire experience and was very knowledgable and nice. Highly recommended.

Used this place for a few months and no complaints. Clean well lit place. Easy access.

Excellent storage

We had a unit that was too big (and expensive) and needed to downsize. Scott and Dieng helped us find a smaller one close by and made the process painless.

The service I got from this storage, was very professional. Dieng and Scott showed me around in a way rarely seen from CSRs in other places. Even when I changed choices they did not hesitate to show me my other options. Great place to store your stuff, and safely so.

Overall the storage facility is good. Convenient locationa nd hours and typically helpful staff. HOWEVER, the need more moving supplies. I have been in and out of the facility on various times and days and there are always times when they are no carts available to use. There are 6 there yet all being used at the same time?!?. Other than that, I would recommend.

These guys are great! We've got some old family stuff that my siblings and I needed to store and Scott & Dieng helped us with box selection and unit size selection. We had some concerns about some outdoor lighting at nighttime and these guys addressed the issues immediately and had the lights reprogrammed. Both Scott & Dieng are very personable and friendly - they bring a sense of comfort and professionalism to a business that you'd rarely think would have such courtesy. I highly recommend this location, and working with these guys.

Convenient, clean, easily accessible. Talked both to Dieng and Scott, both are very helpful and friendly

Easy to find, inexpensive and friendly service!

Friendly and efficient.

Deing & Scott have both been wonderfully helpful the last 2 times we have been in. We were customer of the previous owners and became Public Storage with the switch. Because we pay in advance we had a credit. Deing was so helpful with that matter. Today we went in to pay for the next few months and Scott and Deing were very courteous in assisting us. Keep up the good work guys! Bill and Mary Regan

Scott was very helpful by answering all my questions. Reserving the unit was a breeze. I would definitely recommend this place to anyone in need of some extra space.

Scott was amazing- very helpful! The entire staff at Public Storage is professional. Scott made everyhting easy- from inquiry to move-in date. Def recommend!!