Public Storage Self-Storage Units at 2030 Main Street, Brockton, MA

Stephanie was super friendly very courteous and helped me with my unit. I never needed one before so I was a newbie and she took me under her wimg and helped me with just the right unit. I recommend using this facility and make sure to ask for Stephanie. She is absolutely amazing

Stephanielee was absolutely amazing. She went out of her way understanding my frustration. She diligently helped me by explaining the problem and quickly fixing it

I have been renting with them for years. Everything has always been a wonderful experience.! Especially whenever I needed help, I knew Stephanie could help with anything I needed to get done. I’ve never had a storage place be more accommodating to my needs! especially stephanie in management!

I just moved into a home that doesn't have a attic,shed, or a basement. No options for storage. I contacted Public Storage to inquire about a storage unit. Very friendly and helpful staff, who made the transaction of renting a unit go very easy and smoothly. Their prices are very fair and they have many options for storage units. I now have my trusted belongings in a unit at Public Storage. My belongings are safe and I can access them at any time. A must have if you're low on storage space.

Stephanie was amazing! She handled all of our requests in a professional and friendly manner and very timely as well! I’ve had many storage units with many different storage companies and this was by far my best experience. Prices are lowest I could find for 10x20 unit! Highly recommend you go to Stephanie for any and all storage needs

Steph was a great manager. Very helpful

Edit to reply - You needed MY feedback to know that it sucks that long time customers, paying over 50% above what the unit currently goes for, and you didn't know that before? Have you not talked to any other human being alive, ever? I'm not 'giving you a chance' - the stuff belongs to my younger, dead brother and I live 1,000 miles away. If I could currently move it, I'd 100% move it anywhere else. So I'm not GIVING you the chance, I have no other choice until I can get up there and go through and move it. 10x10 outside is $136. My 10x10 outside is now up to $210 - gotta love customer retention. The more reliable a customer, the more you can charge them. Always nice.

Stephanie was great with the rental process with the assist of ojay and she made the online rental process easier and got me a cheaper rate I highly recommend storing here with public storage.

Stephenielee has always been super helpful

Steph is the best! Always helpful!

Stephenielee The manager here was AMAZING. I recommend this storage facility to anyone and everyone looking for storage space

Stephenie really takes care of her customers. Nice, friendly, always helpful. Thank you!

Great service. The property manager there is extremely nice, and very thoughtful. Definitely would recommend

Oj and step made process quick an easy. Definitely recommend

Steph and OJay best two people I've encountered in this whole stressful moving experience. I loved their energy! This was the first time my husband and I had a need for storage we weren't sure what to expect.those two made it fun and easy. we will definitely be only using this location for storage. Thanks guys!

I rented a space here, and I was very happy with the customer service provided by the manager there named Stephanie. It was way less stressful than I thought it would be, and I wouldn’t go anywhere else. 10/10!

Good job Stephanie

Stephanielee was amazing she was great help

Conawa was very help and took the time to explain everything. I would definitely use this service again. She did a great job. Store# 24518

Stephanie has great customer service

Stephanie was a great help. Gave me a good deal

Stephanie is amazing. Love her energy. She's well knowledgeable for the business. And she will do all that she can to assist you properly.

I’m so so pleased with the 10x10 storage unit I acquired from Stephanie really a life saver!!

DO NOT RENT FROM HERE IF YOU PLAN ON LONG TERM STORAGE. You'll get lured in with the low rates but then they will raise the rent without notice after a few months. My first unit with them started out at $120/mo and within a year and a half it was up to $307/mo. Emptied it and moved to a smaller unit for $68/mo incl insurance and 6 months later it's being raised to $128/mo. No notification or notes in the app and no email. They said they physically mailed something to me, but that's not true. I could currently rent the exact same size space there for $72/mo. Their customer service line is a joke and they will just say "sorry about it, we raise rents when we want" when you speak to them. Unless you plan on only storing things for a few months, stay far away

stephanie and melonie were really friendly and proffessional

Stephenie has always been very helpful. I give her a lot if credit, wonderful!

I have used this location to store my car while living in Boston for school. Any time I had some sort of logistical problem (usually because of some mistake I'd made, haha) the staff was extremely helpful and consistently able to resolve my issues promptly and with a smile on their face. The location is clean, spacious, secure, and the access hours are great (as late as 9pm 7 days a week). For sizing reference, I stored a 2014 Dodge Dart GT for around 4 months. It was a tight squeeze to turn the car 90 degrees to line up with the unit, but besides that there's plenty of breathing room in the unit itself. If I ever need to find car storage again, I know who to call!

Be sure to ask about their "admin fee". It is something used to steal your money, even when you don't rent a unit!! (Not to be confused with the cost of the lock that is thrown on your tab or exorbitant mandatory insurance.) Do your research! Update: I already spoke with Jonathan the District Manager. He is the one that advised that "Admin fees" are not refundable, even if you never actually rent a unit. It's clear in speaking with the onsite rep, the district manager and several customer service reps that there is not any customer engagement training and all efforts are made to get every dime out of you, through any means. In other words, don't waste your time. Bottom line: JUST DON'T RENT HERE. The rates are not special & likely increase frequently, the reviews are abhorrent, the online unit listings are misleading, the property is old and the staff is incompetent. See also all of the negative complaints on the Better Business Bureau's website.

Rundown property with incompetent employees that will rip you off every chance they get. Prices are just average - plenty of better options.

Best customer service

STEPHANIE WAS SUPER HELPFUL! GREAT CUSTOMER SERVICE!

Really Great Customer Service By Stephanie L.

Always clean, one of the cleanest places to rent I've seen personally. Stephany does a great job of keeping things immaculate.

Great Rates, Awesome Customer Service From Stephanie! Thanks For Showing Me That Unit!

Super customer service, Stephanie was very exceptional, very smooth in making a easy affordable rental plan, I’d recommend 💯👌

Stephanie is great at what she does. Went above and beyond what was expected and has great customer service skills. Will definitely recommend other's to go see her

Stephanie at the Brockton location went above and beyond! Great customer service!

Horrible customer service. Manager literally works when its convenient for her. Had appt, it was raining. Waited outside for 25 min before leaving to go elsewhere with my packed pick up truck and all stuff soaked because manager never opened the door. It was locked with a sign stating they would return a half hour prior. Unacceptable. Lights and TV were on inside the office, blinds were wide open.... I swear she was sleeping!! Possibly hiding on opposite side of the desk... but none the less.... not acceptable because she knew I was coming. Also the phone was ringing off the hook, non stop!!!

I met with Stephenielee recently at public storage in Brockton. She was very knowledgeable and understanding of exactly what I will need in the near future. I will be 100% signing on with this location solely because of her knowledge and expertise. Thank you so much!!!

Stephanie is a great manager! Thanks for your help!

Stephanie She is great with customers and understanding with everyone situation

Stephenie was awesome. Great customer service!

stephenielee thank you for everything you are very kind

I would highly recommend public storage! Stephenielee was such a huge help and a pleasure to work with!

I dont like the fact I can't access my stuff whenever I want. They shut it down at 9pm. They got my money 24 hours my stuff should be accessible 24 hours. Otherwise it's a good place to stash ya belongings.

Have had great experience with the company. Stephenielee (hope I spelled it right) is the best she was a great help with my unit transfer.

Larry was professional approachable and very very helpful fantastic frontline man

I've been a customer here for several years. Started with a 10 x 10 added a 5 x 10 now have a 10 X 20, My rent went up and I called the manager Daryl spoke with him for a while and not only did he decrease my rent and stated it would stay the same for several more months but he also said he could get a gutter on my unit as when it rains I get soaked...He's a great manager and is looking out for the customer..

Larry helped out big time one best storage i been too thanks larry

Larry, Great costumer Service

Any time i come to this place Larry and everyone else that usually is staffed there are always kind

Nice place once it gets plowed.

Larry was very helpful and willing to find me an amazing storage units that fits my needs.

Brother Larry is reliable and efficient with the clients