Public Storage Self-Storage Units at 156 Lincoln St, Brighton, MA

Susan at 156 Lincoln Street is the BEST!!! Thanks for all your help!!!

Susan was so helpful and accommodating! Best employee 10/10

No body in there all the time

I've only interacted with the front desk and haven't moved in yet, but Susan was so great I had to leave a 5-star review. She was so amazingly helpful and nice, plus funny to boot. If anybody I've ever met deserves a raise, it's certainly Susan. And if she sees this, thank you so much again for your help!

I had the best experience with Susan! She was able to resolve my issue of being able to complete my reservation. She was the sweetest and made sure that I got my storage unit before I left. Shes the sweetest! Recommend 100%

Susan is so helpful and knowledgeable with storing. She is very professional and a joy to talk to. She makes me laugh. Great spirit

Very helpful, great experience with Susan

The customer service from Susan was amazing! She helped me figure out how to get into my account and helped me rent my storage unit. She was truly the best and sounds like she loves helping people plus she made me laugh. Truly brightened up my whole day!

Susan was so helpful with a billing question I had! Great customer service.

Susan is the absolute best! A+++++++ We have had multiple units there over the years and she has been very helpful especially recently

Susan was great

We just opened a storage unit here and I’ve been coming here for a couple of years to manage a friend’s. No complaints at all. If you need customer service, try to go on a day that Susan is working! She is a gem. She’ll get to sorted and make your day. A+ customer service from her 🙂

This was my first time renting a storage space, so i initally was quite confused on what i should get, but Alejandro was helpful and patient with me and helped me with my move in, with that i can confidently say that i will continue to use this service in the future.

I had the absolutely worse experience trying to vacate my locker. I scheduled my move out on 1/30 and I decided to move out a little earlier just in case there was any hiccups. I was contacted on 2/4 and was demanded by Alejandro that I needed to show up to the facility and return a key otherwise I would be charged a fee for the following month. I had already moved out almost a week prior and was contacted a week later, demanded to return the key for the locker. After already explaining to Alejandro that I could not do so, given the fact that I was already in route to work on the opposite side of town. After going back and forth with Alejandro letting him know that I wouldn't be able to meet his request. I proceeded to let him know I could make it the next day with the key he had requested. After showing up the next day, with key in hand, Alejandro refused to take the key from my possession and refused to let me go up to my previously rented locker just to remove the lock. I expressed my feelings of frustration because I do not understand why I was contacted almost a week later for the locker I had rented, only to be refused access to return the lock and be pressured into paying a fine I feel I should not have to pay given the circumstances. I am constantly contacted by employees as the Brighton location regarding fees but no one has reached out in regards to my issue. I have tried contacting the district manager and I successfully got through once, only to leave a voicemail. I have been contacted by Susan and another female (maybe Debra) but not one has the district manager returned my call. I'm still getting emails regarding the bill increasing in the unit. Since I have moved out of the locker, the bill has reached $258, in which I refuse to pay unless I speak to someone in Human Resources. Alejandro was so unhelpful and the district manager does nothing. Still have not heard anything from the man.

Susan was beyond amazing 🤩 she provided me with great customer service, gave me all of the information I need! She was very humorous and kind.

I am a multi unit customer with spaces in both Salem and Brighton and I must MUST let anyone and everyone who is contemplating where to get a storage unit TO USE PUBLIC STORAGE specifically the Brighton location. And as well I’d highly recommend going out of your way to be served by Alejandro - he was just so kind patient and knowledgeable just to name a few qualities that stood out most. Give this man a raise!!!!!

Alejandro was great to work with, made move-in super easy!

Susan helped us navigate renting a unit. She was so kind, patient and funny! I highly recommend working with Susan when you visit Public Storage!

Effective and clear with no deceptive cost ad ons. Susan the local manager is a hugely helpful person.

Susan was such an angel!!! So personable and kind, and professional! If I need public storage again i’ll definitely go back!

Susan was great and talked me through using the app for the first time, over the phone. Very helpful and fun lady!

I've been renting a storage unit on Luncoln St for 6-7 years and am very happy! Staff is incredibly attentive and customer oriented. Susan is one of the best and should be training others. Thank you for all your help, Susan!👍👍👍

Spoke to Susan today . She really helped me out with some logistics that I did not understand. I appreciate her clear communication. Thank you for making this a good experience as I was going through a difficult time.

Erving was super helpful during my visit to this Public Storage location. He showed me different unit sizes so I could decide what worked best, answered all my questions, and made sure I got the best deal for my budget. The whole process was quick and easy thanks to him!

This facility is well kept and clean; Juan was super helpful and patient. Public Storage is lucky to have him!

I had a great time using this unit for a few months of storage!

Very good service and excellent price

Good choice because they are climate controlled, clean and well kept, and the employees and responsive and helpful. There are a lot of layers of security so I feel like my stuff is safe. Been a customer for over 2 years and happy.

Johnathon the district manager helped me out so much allowed my move out to go smoothly! Thank you so much Johnathon!

Four years ago I attempted to relocate to Boston with only 13,000 dollars cash not knowing that obtaining housing was going to be impossibly challenging. I chose this location hoping that within three months time of apartment hunting I would find affordable housing for me and my two pets. Unfortunately after three months of not being taken seriously I have this negative review to share with all of you. It's been a challenging three years with no empathy from this company and no concern or empathy from anyone here at this location. I had a cc card on file but when my card expired no one here would accept payment from me over the phone so when I had to leave Boston and just decided to travel it was a hassle finding local public storage facilities all over the United states so I could pay my fees in cash. I have another storage facility from a tiny mom and pop store that never berates me, penalizes me or bullies me but this location will penalize you with a late fee, a lien fee and has increased its storage rates for my tiny locker holding a small amount of my belongings. I have no choice. I was was told they cut my locks two months ago since I was tardy and this past month I forgot February was a shorter month so they intentionally did not call me February 27 or 28th to remind me instead I went to my Illinois location and Kelly in Illinois told me there were no computer notes letting her know of any penalties . No one from Brighton called me On March 1, 2, 3, 4, 5, 6 or 7th instead I received one email stating I was being charged a lien fee of $80.00 and a penalty of 75.00 for my lateness. If someone from this location would have called me on March 2 I could have easily paid my late fee but rather than being honest or caring they chose not to call me so they could earn more money from me. That money could have been used for me to feed my pets or save up for a real home. I have been traveling and renting hotel spaces for three years. I have not even had spare money to put down towards a real rental but hey it's public storage they don't care if you are going through hardship it's strictly cold cash to them and a business entity has no feelings for you. I do feel as if I have been penalized on purpose because Kelly at the Illinois location promised she would speak up on my behalf but when Debbie one of the managers from this Brighton location called Kelly from Illinois the two had a nice friendly chit chat and I was not helped by either of them. I truly hope that this entity learns that the laws of karma will not shine favorably with an entity that has no concern for their clients. I do not recommend public storage to anyone and it's not a good place to deal with especially at this location. I pay for my storage fees long distance in New Orleans over the phone using my cc card but this location makes it difficult for the consumer and it's built for failure. If you run on hard times this is not the place that will help you. You will incur fee over fee over fees till you are hopeless and strapped for cash. OH GUESS WHAT?! They sold all my belongings last week without sending me a written letter via mail. I called Susan last Monday & asked her when the auction would occur. She lied and said July 29th! On Monday when I tried paying my remaining overdue balance I found out my storage no longer existed. Found out this week the auction occurred on July 24th and no one from this property gave me that information. I have reported this company for fraud to the Federal trade Commission and now the Attorney General. Avoid this location. They had some vendor take all my moms jewelry for free, my clothes, shoes, paintings, antiques and couches 🛋 all for $0.00 John the owner wasn't even apologetic that Alejandro and Susan didn't leave me the date of the Auction. Last week a friend gave me money 💰 to pay their exorbitant lien fees but because Susan told me to wait 7 more days I lost all my memories. Please be wary of this location.

I contacted this particular location a few days ago and asked questions. I spoke to a woman named Susan so disorganised and unprofessional when i asked very simple questions about their contract options. Based on her inability to give me concise answers to my very simple questions i didn't feel comfortable proceeding. I don't feel the employees actually care based on my unsatisfactory interaction over the phone. They don't seem professional.

Susan is the best. Perfect customer service! Her professionalism is outstanding! I highly recommend this location. She deserves a raise, today. Thank you Susan!!!!!!

Susan is the best!

Great service . Thank you Susan!!! She is the best

Susan is the best! Highly recommend this place!

Public storage on Lincoln Street in Brighton MA served my needs very well. You can expect temperature controlled premises, clean in hallways, plenty of wheeled Dollies for transporting furniture and boxes, and good customer service. The app does not work yet but the aspiration seems legit. The digital building entry works great and provides a good level of security. First floor storage units are expensive but desirable. A great company and great location and customer assistance 5 stars.

Juan helped me so much today. Since April 26, I've been trying to contact someone for my insurance and key to be taken off my bill and no one answered the phone after 4 calls. Today, April 27, Juan answered while covering the store and made sure to answer and fix any mistakes quickly. What took me hours with no results was remedied in less then 10 minutes thanks to Juan.

Really great place, excellent service, and they are also very nice and helpful. Extra stars for Susan for taking the extra step when helping customers. I highly recommend this location!!

Susan was awesome today. Quick and speedy service.

the guys there on friday 3/8 made move in incredibly easy. very informative. i recommend this location.

Susan is excellent!!!

Excellent, very clean and well maintained facility. Manager Alejandro is very attentive and excellent. He made moving in and out very accomodating, thank you!

Great customer service from Susan!! I just spoke with her over the phone and she listened to my problem carefully and was able to solve the issue promptly. I would recommend this location any time.

Clean and well monitored

Susan was awesome. Thank you so much for all your help! I had rented a unit after hours and after I got there it was so small for my stuff so I ended up upsizing and it was all so confusing. I went in the next day and Susan helped me with everything.

good service very friendly recommended

Susan at Public Storage made my storage rental experience fantastic. Her friendly demeanor and helpful attitude stood out. Susan's knowledge and genuine care for customers made the process easy and enjoyable. If you're in need of storage, I highly recommend Susan for a seamless and pleasant experience!

Susan was excellent! I went in and got a 5 x 10 unit last minute. She answered all my questions and helped us get in and out efficiently and quickly. 10/10 would recommend Susan, specifically. Modern, climate controlled, clean.

The property manager Bill is a kind and helpful representative for Public Storage.

A payment got caught up in the mail and arrived a day late….prompting a late charge. Susan was on the case and quickly and politely had it removed…..great customer service!!

Susan was an amazing help. She explained that the email gives incorrect instructions on where to find your unit. She also helped explain how to close out the account. She was very friendly and explained that the lock we had from a different public storage facility would not work.

Susan was the best help! She gave us great customer service. She was so friendly, & kind!

Susan saved the day :)

This public storage in Brighton ma has the best public manager his name is Bill.

Thank you so much to Susan!!! You are truly a life saver and I’m so grateful for my experience at public storage.

Yesterday me and my wife went to rent a storage unit but I had no idea how it worked. Ex: what size to get, what value it would be, and what cost-benefit would be best for me. So I found this person called Bill, a super nice person and helpful who helped me a lot to find the best one for me. I would like to thank you once again and continue to be that person who makes people's lives easier

Susan is amazing. Excellent customer service. This is the best location to rent from. If you need anything Susan is very knowledgeable, courteous and kind and will help you out. Best experience ever.

Susan is amazing! She’s very friendly and welcoming, made my rainy move in day even better :)

Susan is the boss!! Give her a raise!! Someone give Susan a raise!!! We just put our things in storage and she has been so helpful 🤍🤍🤍

Susan at 156 Lincoln St. was just great. She walked me through the payment process which for me was complicated! Thanks Sue!

Nice clean facility, and Susan was very helpful!

Public storage needs to give Susan a raise! Make her the boss! I called today and she was super helpful! And was the nicest person there! If you ever come across her please make sure to give her 5 stars and a good attitude. She deserves nothing but kindness! Thank you for the help! 5 stars from me!

Susan, at this location, was awesome and extremely helpful! We have rented space here for 5 years and been very pleased with the security, cleanliness and convenient location. Best in the Boston/Cambridge college area!

Susan was super helpful and a super star!

When I rented the storage unit online, everything was fine. Arrived to storage facility and the wanted to pay for the 5 months at head of time as I knew exactly how long I would be renting the storage unit. I was told by the female customer service rep behind the counter upon paying ahead that if I leave earlier, mid month or whenever I left in August, my account be reimbursed if left earlier then when anticipated date. I knew I was not going to stay entire month of august, that’s why I asked and her response was fine and I accepted that. When checking out earlier I was told by a gentlemen behind the counter that that I face was not true. If I decided to leave unit earlier then there is no reimbursement. Well they have lost future business from me and I will let others know this. I would of never stored here if I new this as there is plenty of storage facilities in Boston. Be weary of this location and their verbal information they tell you. I took this word of the person working behind the counter.

Bill made our entire experience amazing, he is responsive and friendly. Bill went above and beyond to assist with our Uhaul on the hottest day so we could move out our belongings. Bill ensures there are always carts!! The facility is clean and well maintained.

Great prices

Alejandro was very helpful. Happy I chose this location!

Susan was great today! Super helpful in helping me switch to a larger unit.

Harry really helped me out. Thanks to him I was able to move all my stuff in and out smoothly. Really appreciate his guidance

I have several storage units at 239 north beacon street, now Public Storage. One of the employees there, Bill, has always been very helpful. Even offering to bring in his own dolly for me to use due to carts being broken. Always friendly, polite, and going above and beyond his job duties. I’m very happy when I see him because if there is any kind of problem, I know Bill will work hard to find a great solution. Thank you Bill.

I wanted to rent a unit here but I’m having issues with the online reservation and no one here EVER ANSWERS THE PHONE! Will be going elsewhere. Where there’s someone who can help and answer questions during their posted office hours.

Great service by Bill

Bill (the manager on duty) helped us find and rent a storage unit that fit our needs. He was very patient and helpful. We moved our stuff into it the same day.

Alejandro was a great help, the store was easy to get to and clean 👍

Would highly recommend! The staff (particularly the gentleman named Alejandro) is incredibly kind and helpful. Had a great experience.

Clean, climate controlled, and cost efficient. Access was secure and easy, though an unlocked bathroom would have been nice. More than anything, though, was the help of Alejandro - easily the most professional and accommodating customer service representative I've dealt with. Thank you! Would store with these guys again.

Working with Alejandro was a great experience. Will definitely recommend to friends and family!

Great location, Alejandro was a great help when showing the units

Great customer service! highly recommend this storage facility 👍🏽

Dora very helpful well maintained public storage

Great customer service! I highly recommend this storage! Will definitely be using this storage again in the future.

wish they didn't close the gates so early ( 9pm compared to 10 most other places but otherwise clean and very secure )

These guys have went above and beyond to make sure my storage needs have been met also they have worked with me if I've had any problems the manager Alejandro has been especially helpful in absolutely everything that's went on there and he really finds a happy medium between the business and the customer

Thank you for all the help!

Thank you so much for helping my mom. We will definitely be storing here again in the future if we need it. Thank you Alejandro for helping us out.

Staff is very informative and helpful. #Great service