Public Storage Self-Storage Units at 156 Lincoln St, Brighton, MA

Is there a bathroom?

Susan at Public Storage made my storage rental experience fantastic. Her friendly demeanor and helpful attitude stood out. Susan's knowledge and genuine care for customers made the process easy and enjoyable. If you're in need of storage, I highly recommend Susan for a seamless and pleasant experience!

Susan was excellent! I went in and got a 5 x 10 unit last minute. She answered all my questions and helped us get in and out efficiently and quickly. 10/10 would recommend Susan, specifically. Modern, climate controlled, clean.

The property manager Bill is a kind and helpful representative for Public Storage.

A payment got caught up in the mail and arrived a day late….prompting a late charge. Susan was on the case and quickly and politely had it removed…..great customer service!!

Susan was an amazing help. She explained that the email gives incorrect instructions on where to find your unit. She also helped explain how to close out the account. She was very friendly and explained that the lock we had from a different public storage facility would not work.

Susan was the best help! She gave us great customer service. She was so friendly, & kind!

Susan saved the day :)

This public storage in Brighton ma has the best public manager his name is Bill.

Thank you so much to Susan!!! You are truly a life saver and I’m so grateful for my experience at public storage.

Yesterday me and my wife went to rent a storage unit but I had no idea how it worked. Ex: what size to get, what value it would be, and what cost-benefit would be best for me. So I found this person called Bill, a super nice person and helpful who helped me a lot to find the best one for me. I would like to thank you once again and continue to be that person who makes people's lives easier

Susan is amazing. Excellent customer service. This is the best location to rent from. If you need anything Susan is very knowledgeable, courteous and kind and will help you out. Best experience ever.

Susan is amazing! She’s very friendly and welcoming, made my rainy move in day even better :)

Nice clean facility, and Susan was very helpful!

Susan at 156 Lincoln St. was just great. She walked me through the payment process which for me was complicated! Thanks Sue!

Susan is the boss!! Give her a raise!! Someone give Susan a raise!!! We just put our things in storage and she has been so helpful 🤍🤍🤍

Public storage needs to give Susan a raise! Make her the boss! I called today and she was super helpful! And was the nicest person there! If you ever come across her please make sure to give her 5 stars and a good attitude. She deserves nothing but kindness! Thank you for the help! 5 stars from me!

Susan was super helpful and a super star!

Susan, at this location, was awesome and extremely helpful! We have rented space here for 5 years and been very pleased with the security, cleanliness and convenient location. Best in the Boston/Cambridge college area!

When I rented the storage unit online, everything was fine. Arrived to storage facility and the wanted to pay for the 5 months at head of time as I knew exactly how long I would be renting the storage unit. I was told by the female customer service rep behind the counter upon paying ahead that if I leave earlier, mid month or whenever I left in August, my account be reimbursed if left earlier then when anticipated date. I knew I was not going to stay entire month of august, that’s why I asked and her response was fine and I accepted that. When checking out earlier I was told by a gentlemen behind the counter that that I face was not true. If I decided to leave unit earlier then there is no reimbursement. Well they have lost future business from me and I will let others know this. I would of never stored here if I new this as there is plenty of storage facilities in Boston. Be weary of this location and their verbal information they tell you. I took this word of the person working behind the counter.

Bill made our entire experience amazing, he is responsive and friendly. Bill went above and beyond to assist with our Uhaul on the hottest day so we could move out our belongings. Bill ensures there are always carts!! The facility is clean and well maintained.

Great prices

Alejandro was very helpful. Happy I chose this location!

Susan was great today! Super helpful in helping me switch to a larger unit.

Harry really helped me out. Thanks to him I was able to move all my stuff in and out smoothly. Really appreciate his guidance

I have several storage units at 239 north beacon street, now Public Storage. One of the employees there, Bill, has always been very helpful. Even offering to bring in his own dolly for me to use due to carts being broken. Always friendly, polite, and going above and beyond his job duties. I’m very happy when I see him because if there is any kind of problem, I know Bill will work hard to find a great solution. Thank you Bill.

I wanted to rent a unit here but I’m having issues with the online reservation and no one here EVER ANSWERS THE PHONE! Will be going elsewhere. Where there’s someone who can help and answer questions during their posted office hours.

Great service by Bill

Bill (the manager on duty) helped us find and rent a storage unit that fit our needs. He was very patient and helpful. We moved our stuff into it the same day.

Alejandro was a great help, the store was easy to get to and clean 👍

Would highly recommend! The staff (particularly the gentleman named Alejandro) is incredibly kind and helpful. Had a great experience.

Clean, climate controlled, and cost efficient. Access was secure and easy, though an unlocked bathroom would have been nice. More than anything, though, was the help of Alejandro - easily the most professional and accommodating customer service representative I've dealt with. Thank you! Would store with these guys again.

Working with Alejandro was a great experience. Will definitely recommend to friends and family!

Great location, Alejandro was a great help when showing the units

Great customer service! highly recommend this storage facility 👍🏽

Dora very helpful well maintained public storage

Great customer service! I highly recommend this storage! Will definitely be using this storage again in the future.

wish they didn't close the gates so early ( 9pm compared to 10 most other places but otherwise clean and very secure )

These guys have went above and beyond to make sure my storage needs have been met also they have worked with me if I've had any problems the manager Alejandro has been especially helpful in absolutely everything that's went on there and he really finds a happy medium between the business and the customer

Thank you for all the help!

Thank you so much for helping my mom. We will definitely be storing here again in the future if we need it. Thank you Alejandro for helping us out.

Staff is very informative and helpful. #Great service

Alejandro was such a great help with the paper work as well as showing me another storage room that I got for my sister's stuff he' is always professional and friendly I always recommend this location because of Alejandro

Very clean. Secure. Helpful staff. The front of each unit is a full width roll up shutter, so no concerns about what might fit through the door for a given unit size.

Check Yelp and Consumer Affairs reviews for more info, and realistic reviews. Unusually high ratings here are suspect. If you are writing a review after just moving in: wait until you see the 20 percent and larger rent increases you will get after your first six months of your 'contract' then see how true your review rings!!! I had a leak directly over my 4th floor unit that continued for at least two months without being fixed. More than ten units were affected. No assistance from management, no refund for destruction of property, no attempt to stop the leak from penetrating more and more units on the top floor. Gate almost never working properly so access is limited at best. Employees never give last names (to avoid being called as witnesses). Was forced to sue for gross negligence. Hard to believe this company is allowed to do business in MA considering the extent of poor conditions in this facility.

Deborah at this location showed me great service!

Good, quick service

Rented a large 10'x20' space. They had best price in Boston. I stopped by at the location to see the space but made both reservation and the rental online, without seeing the clerk. A day before the rental started, I got an email with my security code. A few days later I stopped by, the lock was inside, my space was swept clean and ready for the move. You can see it on the picture, the lock package is in the bottom-right corner. They use a special type of a lock - if you already have one of that type you can use your own, if not, they sell you a new one for $24, if I remember correctly. You probably can purchase it cheaper on Amazon. The space is air-conditioned, not much traffic, I have been there a few times since the move and there was at most one more person on the floor. Security seems to be reasonable, you need a code to open parking gate, building door, and either elevator or 1st floor door. With my 1st floor door code I could not open the elevator. You can access the space 6am-9pm, the building is locked overnight. Good price, fully online process, easy access. Really good experience.

Nice units, helpful staff

Moved into a unit today (3/16/21). It was very easy to select and book it online but the best part was when I had some questions on site, the guy in charge there today (Jackson) was super nice and extremely helpful. Nice clean building, easy to access, unit was as advertised, nothing bad to say. Totally recommend this place, particularly if that guy Jackson is on duty.

Recently switched storage spaces from a 5x5 to a 5x10. Office was a huge help keeping the spaces close to make the move easy. Office also found a cheaper rate than I was already paying. Should have upgraded years ago.

Highly recommended Awesome staff , plus this facility is clean and well maintained , me my self i like the open gate feature on the app Specially on this weather 🥶☝️<<>>😁📱

I highly recommend this public storage! It was the perfect location for me and was always clean. Alejandro was a big help and made everything run smoothly. Will definitely be back if I need storage again!

Jackson was very accommodating and helpful. He showed is a few units and made recommendations on the best promotions which we appreciated. We booked it right there. The site is clean and well managed.

Great place, saved me a lot with there boxes and tape. Alejandro was great and made things easy

Clean installations, no rat problems. My checkout was with jackson: he is fast, efficient and covid conscious.

Great choice for college dorm stuff

Had a great experience with this facility so far. Today I exchanged units and Jackson was super helpful and informative in the process!

Communication leading up to and including the move-in was great. The people were very helpful, and accommodating. I thought the customer service before and in-person day off was excellent. Jackson, on day-of was very friendly, polite, and took all safety measures into account. The facility is very clean and seems well-run.

Jackson is incredibly helpful and goes above and beyond to make registration/set up go smoothly and to keep the facility safe, clean, and secure!

Jackson was exceptional and thorough. We felt very confident in storing our belongings here. Thank you for everything!

Great experience with this Public Storage - facilities are clean and great customer service. Good communication from staff leading up to the move in and they answered all my questions and called to confirm everything. In particular, Harry was so helpful, friendly, and efficient on the moving day.

Very clean, great service, and easily accessible. Debra was a great help and made everything run smoothly for me!

Second time renting a storage unit with Public Storage & it was another great experience! Easy to sign up & get started. Jackson the property manager was friendly & answered all the questions I had!

Excellent Service! Jackson was very helpful! Nice, clean and friendly environment!

The people who run Public Storage in Brighton are the friendliest around. They provide the best customer service and make your storage experience easy. The facility is clean, secure, and affordable.

Jackson is amazing! Best PS ever!

Excellent! X 5 Very helpful, friendly, knowledgable and efficient ! That's why we choose Public Storage!!!!! 👍👍👍👍👍

Dora was an amazing help, she was quick and efficient. She was very polite and funny and I’m looking forward to working with her during my stay with public storage.

Great experience with their customer service! Extremely professional and flexible and was willing to go the extra mile to make us happy. Jackson was of great help too! Overall, a positive experience!

Simple, fast, direct service, no hidden cost if you keep an eye on what they mention to you Jackson and Dora literally explained the whole process,fees, cost and even insurance, I was going to pay more for a smaller space but they advised me to take an offer so I got bigger space for less Money. The area overall is not that busy so you can always come in and out really quick, easy access to the 90.

Young lady named Dora is very nice, & helpful.

I had a great experience with public storage. Easy in, easy out and wonderful customer service!!!!

I loved the customer service and friendliness of their employees. They made me feel quite welcome. Thank you Dora, Jackson and Debra!!!

Exceptional Experience! Beautiful property, great units and helpful staff. Dora, was beyond magnificent in making the process easy and efficient. Dora, made sure to go over ever step of the rental with me and made sure there were no doubts or anything I didn’t understand included the fees for keys and insurance. Those extra costs where brought to my attention and explain as to why they were included. I highly recommend renting at this Public Storage.

Dora was wonderful, answered all questions and addressed all concerns promptly and professionally. Space was clean and easily accessible.

Very pleasant experience with customer service. Very reasonable prices. Thanks Dora

Dora is a fantastic employee. Made the experience completely enjoyable and stress free. Wonderful service!

Dora was very helpful and friendly when I moved into my storage unit.

The location is pretty good to me. The facility is very nice and clean and looked very secured. The staff there are friendly and helpful. The rates are also very reasonable with first month rate for only $1. A very good experience to me.

Jackson and Dora was super informative and friendly. They made our time at public storage easy and painless. So happy we decided to come to this location!!!

Dora provided exceptional customer service! She is kind, thorough, and funny. Thanks for all of your help, Dora!

Great team!

From the moment I booked the storage space on line I received an immediate call from the manager welcoming me. The on line price was a good value and the staff there are really nice. When I arrived to see the space I was given a tour and many options if that space was too big. The storage unit is clean, secure and climate controlled. They have carts available to move your items and the storage units are easy to get to. I highly reccomend this location

I was helped by Debra and everything was easy and clear. She provided helpful information, advice on helpful sizes, and guided us through the whole process.

Very convenient location, great staff, and clean. We looked at many places before choosing this location, and this was a good value when we first started renting (fall). Be aware that pricing can vary significantly based on the time of year, and prices can go up significantly on each unit month to month and definitely year to year.

Very clean. Nice people running the place. Very friendly and professional.

Deb was great!

Hey shout out to Jackson for a great job. We Had a well educated and profound tour of the storages and securities. Looking forward in moving my stuff in. Thanks so much!

Good service. Clean and secure

What's the latest I can get in my storage on Sunday

Dora was the greatest sales rep/customer service agent I have ever experienced. Her humor, kind heart and attention to detail made my storage locker experience easy and fun. She deserves a raise!

What time can I get in my storage on Sunday

Clean facility, friendly and helpful staff.

Jackson provided short clear answers to my questions about how the check-out process that must be followed when removing possessions from the storage unit. I wish all customer service folks were as useful and concise.

clean, helpful staff, would rent again

Fine customer service!

This was the cleanest and easiest public storage to access in the area. I scoped out many. Also, the manager (Kerry) was very pleasant to work with and very helpful.

Friendly and efficient — made my move to Brighton that much easier!

Magnífico trato y amabilidad absoluta, Dora un amor!!

Kerry helped me get set up quickly and efficiently. Thanks!

Good prices, Simple sign-up process, Kerry and Dora were extremely helpful and friendly! 👍👍

Easy peasy process, helpful attendants (Kerry and Dora) and best rates around Allston/Brighton 🔥🤘

Good people

Excellent service and very accommodating when it came to fulfilling my reservation and solving any problems that arose.

Easily 5 stars for the staff. Super helpful, covered all the bases, and were friendly on the phone and in person. And that's with me frantically getting a unit at the last minute. The facility is also nice. Clean, comfortable. Only suggestion for improvement is to get more dollies. Edit: shout out to Jackson for helping me get set up!

Nice and and friendly staff. The facility is very clean and the access hours are great.

Nice and friendly staff! Ample storage room.

Walked in the doors as they opened. Office was clean for it to be a storage facility. Property manager Kerry was very thorough in explaining all I needed to solidify my choice with renting from them. Thanks

If I could give this a 0 star I would. So here’s my experience. I found rat poop covering my unit and my stuff. The rats chewed thru my scratching post. They shredded thru the fabric. My mattress topper has holes all over it. I have already lost $600 in damages. I had went down to show the desk attendant the problem and had complained. Then he told me to buy rat repellent and peppermint oil. I am not sure why I am paying for the maintenance of the building. I pay to rent the storage unit it is there problem. Then, nothing happened it got worse. I called the property manager, about a week later. I had stopped by to grab a suitcase for my flight. He had told me if it was a real problem, then I should have stayed. I couldn’t miss my flight. I am not sure why I have to go out of my way, and miss my flight to fix THEIR issue. The desk attendant never even noted or told his boss. Then I showed the property manager my unit, he told me my sealed medicine caused them, and that I can’t have dish washer cleaned Tupperware or recycled plastic bottles. While I was showing him the unit, he recorded me on his personal device with out letting me know, or asking for consent. Then I talked to the district manager, and still they refused to fix my issue, three weeks long of complaining. The staff is extremely rude, and unaccommodating. I cannot believe the way they behave that they can still hold a job. I was talking and the staff would literally walk away from me. They refused to help me, and they refused to deal with a problem, and refused to do their job. I still know words cannot describe their rude attitude towards me. The small fees they don’t say add up! I don’t suggest this building for storage. You waste your money. Rat infestation is bad. You will be refused to be heard, and over all treated horrible. This place doesn’t know what customer service is.

I needed a storage unit that was accessible and climate controlled. Kerry was extremely helpful and amicable, providing me with excellent service and details about the property and my account. The facility is clean and well lit.

Kerry, the property manager, is super helpful and friendly. I rented a 6 by 5 storage room and Kerry did his best to keep the price low. Remember to look for him.

Don't store your items here! First the place is infested with mice. My items were covered in mouse droppings. Had to throw them out. When I addressed this with the manager at the desk he shrugged and said it's a warehouse, what do you expect? Use your insurance. Plus they charge for the entire month even if you terminate the contract on the unit several days into the month. There is no place to dispose of any items one wants to throw away ( like my mouse infested clothes). On top of this, they only have three dollies in the whole place, so people are running around frantically looking for them. I have used other storage companies and never had this horrible experience. Cube Smart is down the street. They gotta be better than this!! This is gross and awful customer service. I don't know how they get those 5 star reviews. Must be friends writing them.

Buen lugar

Nice, clean, temperature controlled units and an amazing staff. The manager, Jackson, who helped us was super friendly and incredibly helpful with any questions we had about moving into the space. Would definitely recommend this location to friends who need storage.

I missed the appointment I had made for my reservation, but Kerry the store manager helped me find another unit and made the whole process painless. Kerry was very thorough in his explanation of the paperwork that needed to be done. Very nice facility, well lit and clean.

how much 5×5 storage i need it for 5 month.

Super straight forward process! The manager was incredibly helpful. Clean, well-lit facility with secure but quick and easy access.

Recently rented a 10x10 storage unit from this company. Kerry, the manager of the facility, met us to complete paperwork and pick out a unit. Very helpful and friendly. I was also surprised at how high tech, secure and clean the entire facility was. I had read reviews on this company, both good and bad and based on my recent experience, I would highly recommend Public Storage.

Super clean facilities, and Kerry is a great employee! Really friendly and helpful. Thank you!

The staff was extremely friendly, knowledgeable and walked me through all the details of the rental process. I was very impressed by the high level of standards this company and location offers.

Jackson was extremely helpful. I felt very comfortable after hearing all the options and procedures to follow. My journey has been very rocky because I have to leave a house I've been in for 10 years quite suddenly. It was a breath of fresh air to work with folks who made the process so easy.

OMG Kerry did a awesome job in letting me know all that I needed to know and to make sure the space was exactly the right size i needed would definitely recommend this place any day of the week very Clean that was a plus for me. Also great customer service from Kerry and his staff!!!

Your 3x3 unit, is it 3 foot square, and how tall is the space? Thank you

They were extremely helpful, went above & beyond to assist me. Lesser important uniforms would be helpful for all people at all times. Again they did awesome by me. Can't wait to start renting a bigger unit down the road.

The staff here was very helpful and informative about the rental process. Kerry did an amazing job closing the deal... I’m glad to do business with this public storage.

Kerry, the property manager, is great, thoughtful, responsible, and attentive.

Kerry explained clearly everything and was very welcome. We recommend this storage, good price value.

I was served by Kerry and Courtney and they was very accommodating if i I was asked to recommend a storage facility to anyone I would definitely refer them to this location

Got boxes for my move here and Kerry was incredible - he helped us sort out the best box package to meet my needs and carried them to our car. He was friendly and so helpful on both visits. I would definitely recommend getting your moving supplies here.

Great service by Kerry.

Stepped near the dumpster and was immediately barrated by a very rude male employee. He accused me of leavi g something there when I did not. Very unpleasant experience. Do not recommend this location.

Con: They will increase your monthly rental rate after a few months by 50-100% (mine went up almost 75%) without written notice. This then gives you the option of either paying the new rate or going through the hassle of moving your stuff. If you leave, then they'll make more money on the next person through their initial hidden fees, so it's a win-win for them. Pro: The storage units are clean. I will never recommend Public Storage again. Check their Yelp reviews - the ones on Google are clearly fake.

Leaving an empty box at their dumpster incurs a $150 fine.

I am a new customer and Kerry did the greatest job ever my experience was really awesome got me a great space and the price was truly fair excellent customer service and a beautiful smile I give Kerry a 10 star rating keep up the Awesome Job

Sharon was very knowledgeable, helpful and kind. She is always upbeat and it is people like her that keeps me there and referring others

Kerry was super helpful! He made renting a unit quick and easy! Would definitely recommend this Public Storage!

Walked in today to get a storage space after a life alterering situation. The woman on duty, Courtney, was extremely helpful. She was patient when showing us different size options and just gave off a very professional and enthusiastic vibe. Love that type of customer service!

Courtney has been extremely helpful and resourceful when it came to figuring out my account information and getting me set up with what I needed regarding my storage unit.

Whenever i come here, staff is all ways friendly and willing to help. the facility is clean. i would definitely recommend this location if you need to rent storage

The original experience to look at the units and rent one was great. The woman who helped was extremely nice and the facility is in great shape. Everything since then has been an awful experience. Their gate has been broken for well over a month and after hours access has been extremely limited. You could even say nonexistent. I was told multiple times that it would be fixed but it never was. Apparently they fixed it and someone backed into the keypad, but it didn’t have a scratch on it when I went this weekend. It’s the busiest weekend of the year and they did not send out any information on the gate being broken. I had to rent my uhaul for an additional day and cancel Labor Day weekend plans because the gate still wasn’t fixed. I’m assuming the other three trucks that were there with me after hours had to do the same. Second problem is with the service. Gary, the property manager, was extremely rude and not helpful when I asked about the gate not being fixed for over a month. He gave me contact information of his boss Andrew. Andrew was very nice, but not very helpful. He apologized for the inconvenience, but failed to make things right. They could of sent an email to let clients know, staffed the building to let people in for normal gate hours, or give a discount for the month. He did none of these. I was not going to ask for the truck to be reimbursed, but a discount on the month’s rent seemed reasonable. I also have a unit at cubesmart that is 100 feet away, I would recommend using them.

Storing your stuff is never fun but Kerry made it more than tolerable by being super helpful and accommodating even when the access hours were limited due to updates to the gate/security system. The storage units here are very clean and and the facilities in good working order. If you have to store your stuff, I recommend this place!

Initially, acquiring my storage unit was a positive experience. However, the gate has been broken, and as a result access hours are limited. Though I truly believe the manager is trying to get the gate fixed, the fact that the entire facility closed at 4:30 on Sat. 8/25 (the week before everyone moves in Boston) really messed up my moving plans. As a result, I had to take extra time off work and rent another van in order to complete my move this week. It seems reasonable for the facility to have figured out a way to keep the units open longer on the weekend.

Kerry was incredibly helpful with our move!

Kerry was very helpful and the space is clean and convenient.

Great experience. Friendly and helpful staff. Thanks Kerry!

Kerry was super friendly and a pleasure to work with! Thank you Kerry!

i rented back in 2016. had to deal with the rudest staff. manager later called to apologize after i left the review describing the incident. 2 years later i received a collection letter for a charge for the next month. I vacated the unit within the first month that was paid in advance. they called back later saying i did not cancel properly... STAY AWAY from this location.

Kerry helped me out on my move in on the independence day! Awesome guy. Very helpful!

Kerry did a great job helping us out. Made sure we got exactly what we needed and helped us take it to the car.

Kerry was very helpful and walked me through the whole process from start to finish.

The manager, Kerry, was really helpful and professional. Thanks!

Thank you to Kerry for your help and getting me settled quick ! Love the place it’s clean and well organized !

Fantastic experience. Super friendly staff. Amazingly clean storage facility. Kerry is terrific and got us settled very quickly and efficiently and helped us in every way possible. Would highly recommend this place and would definitely use it repeatedly!

Kerry was very helpful and informative. It was my first time using a storage space and he answered all of my questions and was also very nice.

Manager is available and easy to talk to and work with. Helped me figure out what size space I needed. And the storage place is clean. It's well-lit. Pretty straightforward. Prices are very reasonable for the area. And it's easy to deal with them online.

Quick, easy convenient sign up. Very clean facility! Kerry is the best! Very thorough in explaining everything and answering questions.

Kerry was great. Very helpful!

Kerry helped me and my roommate so much! Great service and awesome prices~

I had an absolutely wonderful experience with Kerry today! So excited to move in my stuff for the first time. #adulting

Kerry was extremely helpful, provided great service and made my check in experience easy and pleasant. It's my first time to use Public Storage and based upon Kerry's help, i feel confident that my overall experience will be good. Thanks. David Agnew

Kerry was amazing and helped us last minute when we were in dire need!! Very helpful and very friendly. Thank you so much!

Kerry was very helpful and friendly in helping us find a unit that worked for us. He walked us through all the details , helped us set up auto pay -all around great experience.

Facility suffered a roof leak from heavy snowfall this past winter. The staff, however, (especially Kerry) were very helpful and accommodating.

Kerry helped me out with getting registered. He and the other staff members were super friendly and helpful. The facility was easy to access and clean :)

Why would my son need a death certificate when his father died on your property, you know he was dead and do yous let anyone live there on property if they dont work for company? Wow dont think i would store anything there

Very nice good service fast and friendly thank you

knew how to pick the right unit for me. They were Best people to meet! I wish I could give more stars!!!

The staff at Public Storage in Brighton are great - always friendly and helpful - 5 stars for Deb, Kerry, Ben, and Ashley! The facility is very clean.

Ashley & Kerry were knowledgeable, helpful, friendly, and amusing. Facility is clean. Move-in went very smoothly.

Four years ago I attempted to relocate to Boston with only 13,000 dollars cash not knowing that obtaining housing was going to be impossibly challenging. I chose this location hoping that within three months time of apartment hunting I would find affordable housing for me and my two pets. Unfortunately after three months of not being taken seriously I have this negative review to share with all of you. It's been a challenging three years with no empathy from this company and no concern or empathy from anyone here at this location. I had a cc card on file but when my card expired no one here would accept payment from me over the phone so when I had to leave Boston and just decided to travel it was a hassle finding local public storage facilities all over the United states so I could pay my fees in cash. I have another storage facility from a tiny mom and pop store that never berates me, penalizes me or bullies me but this location will penalize you with a late fee, a lien fee and has increased its storage rates for my tiny locker holding a small amount of my belongings. I have no choice. I was was told they cut my locks two months ago since I was tardy and this past month I forgot February was a shorter month so they intentionally did not call me February 27 or 28th to remind me instead I went to my Illinois location and Kelly in Illinois told me there were no computer notes letting her know of any penalties . No one from Brighton called me On March 1, 2, 3, 4, 5, 6 or 7th instead I received one email stating I was being charged a lien fee of $80.00 and a penalty of 75.00 for my lateness. If someone from this location would have called me on March 2 I could have easily paid my late fee but rather than being honest or caring they chose not to call me so they could earn more money from me. That money could have been used for me to feed my pets or save up for a real home. I have been traveling and renting hotel spaces for three years. I have not even had spare money to put down towards a real rental but hey it's public storage they don't care if you are going through hardship it's strictly cold cash to them and a business entity has no feelings for you. I do feel as if I have been penalized on purpose because Kelly at the Illinois location promised she would speak up on my behalf but when Debbie one of the managers from this Brighton location called Kelly from Illinois the two had a nice friendly chit chat and I was not helped by either of them. I truly hope that this entity learns that the laws of karma will not shine favorably with an entity that has no concern for their clients. I do not recommend public storage to anyone and it's not a good place to deal with especially at this location. I pay for my storage fees long distance in New Orleans over the phone using my cc card but this location makes it difficult for the consumer and it's built for failure. If you run on hard times this is not the place that will help you. You will incur fee over fee over fees till you are hopeless and strapped for cash.

Friendly, efficient, fast, professional...made my life easy! Thank you, Kerry!

I did a lot of research before i picked a storage company and this one had the best reviews. I went there for the first time today and met Kerry and Ashley. They were both extremely attentive, knew how to pick the right unit for me. They were comical and made a difficult process enjoyable. Everything was clearly explained and I'm super confident in keeping my things there. Best people to meet! I wish I could give more stars!!!

I've done a bit of moving recently and have had to rent storage units from this location on two separate occasions over the past six months -- both experiences were easy and positive. It's a hassle to put stuff in storage, but the team -- especially Kerry and Ashley -- was great about meeting my needs, being accommodating and helping me find the best units available at the location. I feel confident that, if I have any questions/concerns, they'll be handled promptly by a capable staff. The facility is very clean/well-maintained and security is excellent. Great job, team!

The staff, Kerry and Ashley, were very friendly and helpful. They fixed a sicking door problem very quickly. Facility is clean and convenient.

Kerry was amazing and he was very informative with helping us select the best storage unit for us. He provided excellent customer service and we are really pleased so far. We look forward to continuing to work with him.

Kerry did a good job showing me the space and helping me find one that met my needs.

It’s my first time renting a storage. And I got help from Kerry, he helped me a lot with what space is better for my stuff. Thank you

I needed a last minute storage unit and it could not have been made any simpler. Kerry was so helpful and courteous. Excellent customer service.

Kerry and Ashley was the best helper ever!!!!!

Kerry over at this Public Storage is professional and walked my partner and I through the process quickly and explained everything in detail. Storage space is very clean and the rent is right for the price.

The facility is the cleanest around! The customer service was to wonderful! Ben and Ashley were so friendly and helpful it took the stress out of the move-in process. I am so relieved to have found somewhere i can trust to store my things.

Five star for sure. Everything was awesome. Definitely will come back again in the future.

Just finished moving out of a storage unit after few months being in limbo with my residence and rental status. The staff was helpful from the start, back around the close of August... the September moving season is very hectic but Rashida and Danika were very helpful and professional. I needed a larger unit for 2 months and then only needed a unit about half the size of the first one I rented for the last 2 months of this year. I found that the process to switch units was fair and fairly simple. Overall, this was a very good experience for me during a unsettled time. I would not hesitate to use this location again and hope the staff is as professional and friendly as they were in the summer/fall of 2017.

Ben was extremely helpful when I came in at the last minute - much appreciated! Thank you -T

Easy process and Deb was very friendly.

READ THIS REVIEW COMPLETELY! First things first: Ashley and Ben were very courteous, professional, knowledgeable and helpful. They asked me to leave a review, so I am. Now for my honest review: I felt a little mislead during my sign-up process. I went online to reserve a unit, the monthly rate was the same in store as it was online. However, there are several charges that were not made clear to me during the online reservation. Here are my two main complaints. LOCK: Public Storages requires you to purchase a special proprietary lock for $19. This lock isn't even that secure, I'm an amateur locksmith, and I could bypass this lock with a rake pick in less than 20 seconds. A padlock from any hardware store would cost less than $10 and would be more secure. It is important to note that this lock is completely useless outside of Public Storage facilities, it cannot be used for anything else. Once you move out, you're stuck with a useless cylindrical lock. I would prefer to have the option to use my own padlock. Once again, this mandatory lock purchase was not made clear to me upon online reservation. INSURANCE: You will be required to purchase their insurance. The minimum coverage costs $11 a month (on top of the monthly rate), and it covers up to $3000 in damages with a $100 deductible. Hopefully I won't have to file a claim. Ashley was savvy enough to tell me that in case I do need to file a claim, I should first try to make a claim through my own renters/homeowners insurance, this is probably because this special insurance policy has a nightmarish claims process. I would not trust this insurance company to actually pay me anything in case of a loss. It's just another capricious add-on for Public Storage to charge me for. I was not aware of this mandatory insurance when made an initial online reservation. I would suggest you shop around before getting a storage unit here. There are other options around Allston. I have not moved out yet, but based on my sign-up experiences, I would not be surprised if there was at least one more frivolous administrative charges. All in all, the staff was smart and helpful. They thoroughly explained everything to me, so nothing in this review should be interpreted as a slight against them.

Used them last year 2016 and the price was right! I only needed storage for a couple of weeks as I was moving furniture from two houses in route to Rhode Island. I got the first month for a buck and had I stayed any longer, I would have only been renting the storage at less than 60 bucks a month. Great staff and hassle free. Use Groupon if you're looking for discounted rates. That's what I used. And if necessary I will use them again. Thanks Public Storage!

i called to close my account...was told my rent went up. Mail was returned to sender.....no phone call placed.....and i was told the email invoice i receive informed me about the increase. There was no separate line stating my rent would go up. I don't check it because i know what i owe and just pay it like i have been doing since April. If i can be called when i owe money.....a simple customer service call to advice me of an increase when the mail was returned....wouldn't have been going above and beyond. Then for the rep to try to rush me off the phone and not credit the $5 was unacceptable. This is twice now i've had issues since renting a unit.....there won't be a third....i will make sure never to use this company again.

This location has a very friendly staff that will give you a thorough rundown of how to access their facility and will check in with you to make sure it goes smoothly.

Great Experience. Mark and staff were friendly and very helpful. Place was clean and close to our needs. I recommend it and will return in the future.

Stopped in to buy boxes today. A young woman and older man helped me. She helped me pick out my stuff and he helped me carry it out. Rarely do I have fun at a place like this but this place was fun and the people very nice. If you need boxes go there.

Tried to rent a storage unit. Unfortunately at 340 pm right in the middle of the business hours there was nobody there. Doors were locked.

Danika rocks, in and out in 10 minutes!

Good customer service experience. You do need to purchase a lock for storage ($25) and insurance addition to initial month fee which I was not informed at the time of phone reservation. I was given a $1 rental deal for the initial month so I was alright with these additional fees. The storage spaces are temperature controlled.

Fantastic experience here - Rashida helped me to determine the right space for the items I needed to store and was incredibly friendly. Great facility as well.

My family and I are currently renting four units at this location. The facility is kept clean, well lit, a comfortable temperature, and staff are always professional and polite. When I rented my most recent unit, Rashida was managing the facility. She was the most professional, most personable, and most efficient of any storage facility staff I have ever encountered. She processed the contract quickly, but was very thorough in going through every aspect of the contract and negotiated the best price available at the time. I highly recommend this facility for your personal storage needs.

Very helpful staff!

Arber is Great. Love this guy he is so helpful and friendly always a pleasure dealing with him.

High rates

The staff was incredibly helpful and friendly! We were in a time crunch, and they quickly got us set up and into our unit so we could start unloading while the remainder of the paper was filled out. The experience was very smooth and overall pleasant!

Awesome place!! Jay took helped find the right moving supplies for me! I'm a college student moving out of my Allston apartment. He also recommended a 3'x3' locker to keep my stuff in for the summer!

Great friendly staff, got me in and out and answered all my questions!

Lamond was excellent

It's good. Can't complain

Nice Modern units. Professional, friendly, no-nonsense staff. Hassle free sign up online. Straightforward check-in upon arrival. Easy auto pay options. Easily accessible location from Cambridge Street in Allston or Lincoln Street in Brighton. Great place to store your stuff if you live in Boston. The facility is secure. Only complaint is they could use a couple more push carts for easy moving.

Friendly staff, good space for a good price. And the place is always well maintained.

****BEFORE SIGNING WITH PUBLIC STORAGE**** BEWARE: Public storage misleads costumers to believe they will pay a certain amount per month. However, the contract allows them to increase the price as early as a month into your contract. Despite the fact that all communication with them regarding payments is done via email and online, they inform you about the increase (as required in the contract), by sending a tiny postcard, designed perfectly to get lost in the mail, or be easily mistaken as an unwanted advertisement. This particular brach has had recurring issues with elevators breaking down, preventing us from reaching out unit. The manager, who is NEVER available since he is in charge of multiple branches, has never returned our calls or messages. A classic example of a inept and greedy corporation.

Lamond was very friendly and helpful. Very neat place.

Great service from Lamond at public storage,very helpful thank you.

Great customer service 💯💯💯 shouts out to Lamond

Almond was a great help during this difficult move... Awesome customer service

Lamond the staff member is great. He is also very helpful and the property is very clean.I regret the prorate period was longer.I hope management looks into an extension of that.

Great customer service!

It was the smoothest transition of that chaotic day. A gentleman by the name of Lamond was very helpful and had no problem addressing all my concerns and answering any questions I had. He was thorough and friendly. Thanks again!

Clean and secure facility. Jay, who works there is awesome. He is always very polite, professional and courteous. Definitely recommend this place.

Facility was clean, and the person on the desk was courteous, friendly and helpful

Rented a storage unit here last week from Jay and Deb. Very thoughtful people and customer focused. Allowed me time to find my lock, I was expecting to be forced to buy new one.

Went in today for a 5x10 with my buddy, was greeted by Jay and advised on proper moving materials. Found out we had a $1 promo available on our unit which was awesome! Super thankful for the customer service and will be renting again with my new lock. One thing I'd advise is that you will have to pay for a lock and insurance, about 30 dollars extra, which the Call Center did not tell us about.

The guys were super helpful. Clean storage units. Kiss kiss.

This place is a joke. I got hit with tons of hidden unexpected fees, and the people who work in the office apparently just take off whenever they want. I took time off work to do some moving and purchasing packing supplies during their business hours and nobody was even in the office, and I waited fifteen minutes and called the buzzer three times. They clearly don't care about the time or money of their customers. Incredibly disappointed - would recommend literally any other storage place besides this one.

Convenient location with good parking. The prices are decent.

JUST HAD THE MOST HORRIBLE EXPERIENCE WITH THIS PLACE. Never had such a horrible costumer service experience in my life. The guy at the front desk didnt even want to tell me his name. After being completely unhelpful and rude he started smiling in my face and informing me i need to wait 3 hours (while movers are sitting in the truck) until i can fill out the paperwork!!! Another costumer service rep Brenda offered to help me but the guy kept telling her not to help me. Brenda stepped in and completed everything in 15 minutes. She kept apologizing for her colleague over and over again.

I made a reservation online and when I arrived in the store I was told, "we will hold the storage for you for seven days but we are first come first service so someone may take your storage tomorrow." It this called a hold? --H-; besides, the price they try to charge me was 30+ higher from the online price and again you are "forced" to buy a lock at $20+ and a paper work costs you $20+. You can tell me when I check the price online for that but I will no long be happy with those additional fees like taking my money away slowly. In all, a well online advertised place but lack of keeping that in a real way. Plus I received a huge among of phone calls from them during working time...

Really great staff, had the most wonderful help getting set up and shown to my unit. Also was given moving advice and help with packing materials. Overall great experience 10/10

THIS PLACE IS THE BEST!!!!! Treated us so well and so beyond friendly. Good prices and very easy to navigate. Definitely suggest coming here to do your storage stuff. Dylan and Nick are da best

Dylan was informative and helpful when showing me and my husband how to access our storage unit and suggested ideas for safe and organized packing. He was very thorough about taking inventory of what we would be storing so that we could choose the appropriate amount of insurance. We are confident in our choice to store our belongings there. Thanks, Dylan.

The facility is nice, and the staff is pleasant. Nick was a life saver. He went out of his way to help me lookup a few phone numbers after my cell died, and in doing so saved me some money. All in all, an A+ experience.

My brother and I run a small business, and we recently hit a few hiccups with our staff. We rented this storage space to secure our inventory, and we couldn't be happier with the service. The facility is clean and comfortable. My brother wasn't in the best of moods when renting the space, but Nick was easygoing and understanding throughout the proceedings. Definitely made the whole ordeal a little more bearable.

Dillon was great!

Dylan was great! Courteous & knowledge. He showed us our options, walked us through the process, and got us on our way quickly.

Weekend manager is rude and tried to blame me for their failure to contact me. Who blames the customer? A bad manager, that's who. Also, apparently you need to schedule an appointment to move in to a locker. Nowhere in either of the confirmation emails I received did it say anything about needing to make an appointment. I was so offended by the manager's lack of customer service skills that I decided to cancel my reservation. Sorry Public Storage, but you are definitely not the only game in town. On the plus side the facility is clean and the rest of the staff was very friendly. Maybe if they get a new manager I'll consider storing my stuff there. But until then, no thank you.

I will be needing storage soon so I stopped by this morning to ask some questions and see how it works. The 2 guys there were busy with other customers but they took the time to say hi to me and told me they will be with me as soon as possible. Nick answered all my questions and went over the prices, then Jason took me into the building to show me some spaces and explained how the gates work. I was shocked with how clean the place was and will feel safe keeping my stuff there. I normally don't do reviews but I wanted to after stopping by. Nick and Jason went above and beyond for me and I will definitely be back to get a space in a couple of weeks.

Great storage place as far as public storage places go. They are not the cheapest but the space is very clean, climate controlled and easy to access via elevators. No hassle with billing or service. For the most part we didn't ever have to interact with anyone - just went about bringing our stuff in and out as needed, which is not a bad thing as far as public storage places go.

Debra and Rhonda were extremely helpful locating a new unit for my things. Found designated unit thoroughly clean during the showing!

Rhonda and Debra were great in helping to sign up for a storage unit. Thank you!

Nick was fantastic - he made the whole process super easy!

Nick was awesome when it came to figuring out what was needed to make the move easier. He was courteous and knowledgeable and a pleasure to deal with. I would recommend everyone to rent from this location and ask for Nick when you do.

Nick was super awesome when I came to figure out what storage I needed for the summer. Nick was very helpful suggesting items I should purchase to make my moving experience easier. In terms of a stressful situation they both made me feel comfortable and if I ever need to get storage again I will come back to public storage in brighton!!!

Breanna was very helpful especially with the discount in the fall. Thank you Breanna.

Moving in was swift and simple. The unit was bigger than I expected, and the facilities were clean, and secured well.

I had a wonderful experience renting a storage unit from here. Katie was so helpful and knowledgeable about spacing. All the employees were nice and welcoming. I highly recommend renting a storage space from here!!!:) P.S. Ask for Katie she's awesome:)

Fantastic location. Nick is very nice & super helpful, prioritizing the customers to the best of his ability. I don't remember the property ever being as clean as it is now!

Jackie was extremely helpful.

Grey place yo store things! Have been storing with them for 5 years! Ask for Nick, he's the best!

These people are so great! Nick and Lamond are great people and they so helpful as well as efficient !

Chris is awesome

Helpful, friendly and professional. BIG help and very patient ! Shakora is a sweetheart !

Great price, easy to book and pay, and the office has all the packing supplies you need. Amy made the whole process very easy. My only suggestion would be to extend the access hours. The facility is only open until 9pm. It would be great if they would allow access until 10 or 11pm.

Good peeps who treated me extra fair. Shout to Amy

Great service! Very fast to get all the paperwork. The facility is also very clean and organized.

Wonderfull storage. We checked all other storages in Brighton buy Public Storage is the best.

Great service and great facility! Clean, organized, and everything else a storage place should be! Amy was very helpful :)

Ben and Amy they are awesome!!!! Nice and clean fast service very helpful.

Continues to be a good safe secure location. I think it is cleaner now than it was now that all the doors lock

The team at public storage has been extremely helpful dealing with any and all issues at the arise. Their customer service has been top notch!

Excellent service fast and easy rental. Easy to find. Nicest service I have had in Boston in 20 years!

The procedure of renting and briefing on the usage is very efficient, the management of the storage is also very organized, therefore the company gives me good impression, but eventually when we moved our stuff there, we had a hard time finding the locker, because the staff had assigned us a different locker when we rent the locker, different from the one she had shown to us when we rent it.

The staff was unreal. I walked after having a bad customer experience at ace Hardware on Harvard and Brighton avenue and this place felt like they really understood the customer. And living in Brookline, this is the closest storage supply place. If you are moving, you want to see boxes before buying. Come here.

I was treated with respect the staff called me to make sure I was happy it's clean super affordable I would recommend it to anyone excellent service

nice and clean

Gerhard and John with manager Amy provided exceptional service. Special thanks to Gerhard for helping us today. He was extremely helpful and customer friendly.

Gerhard and John were the cure for moving headaches. I arrived at my storage unit feeling desolate from the dreadful expense and exhaustion of moving and they cheered me up. They were extremely polite and friendly, organized and helpful. I give them both an A+

employees that definately know what their doing ...very helpful and accomodating seems to be the norm.....thanks guys.!!

Good customer service.

gerhard and amy very helpful

Moving sucks. Storage is dull. Kristin and Amy, however made the tedious process enjoyable with their bright personalities and efficient service. I had such a great experience securing a storage space with Kristin that I recommended Public Storage to my roommate and brought him in the next day; this time Amy helped with an equally balanced act of professionalism and personality. These girls give the tedium of moving/storage a refreshing sense of humanity while taking care of business without delay.

Convenient location and super easy to access from a low-traffic street. Kristin was helpful in getting everything set up and I was in and out of the office within 15 minutes. Month-to-month option is great, especially when many storage places in the area require at least a six-month contract.

Excellent service! Very flexible when I had to repeatedly change my appointments. Facility is clean and convenient.

I bought some boxes from here last week. They are very good quality for the price. Much better than the cheap ones from Home Depot. The location is nice. No heavy traffic and easy parking. The 2 young ladies working there were very nice and helpful.

Easy in, easy out. Straightforward and efficient.

I had a 5x5 locker here for years. They went up on rent a few times, but not since it came under new management, and of course your first months isn't really $1, as you have insurance chargers and other fees, so I feel like that's kind of misleading. But other than those minor gripes, it was fine; even after the rent went up, it's not much more expensive than the same-sized locker would be out in the burbs. Gate hours were reasonable, I had access to my things whenever I needed, and nothing was ever lost, damaged, or stolen during the time I rented the locker.

Just moved in but so far everyone is very helpful. I had packages that needed to be delivered and they arranged everything ! Great company to deal with!

Great - quick and easy process.

Crissandra was wonderful and very helpful. She answered a lot of my questions I needed to know about moving and the kind of storage space for me.

I appreciate the service that Kristin and Crissandra provided. They were very helpful and understanding.

Wonderful service. Kristen and Crissandra helped were very accommodating after we called that we were running late to check in. Will definitely recommend this location!

Love doing business with these folks! Amy and Crisandra are always helpful. Their friendly and professional attitudes complement a state-of-art facility. Thanks for an excellent experience.

Friendly and thorough staff! Great location and easy access.

So awesome! Fast, easy to rent and affordable! Awesome place!

Nov 25, 2013 - This facility has gone down hill over the past 6 months. I had a unit here for about a year and I was very pleased the first few months. It was well maintained and was clean. Now, as of Nov. 2013, when you walk through the front doors, you are hit in the face by a musty smell. The 2 restrooms are not kept up. Last weekend, BOTH toilets were clogged. Also, there are 2 elevators, and you're lucky if one is working. During Oct 2013/Nov 2013 both elevators were broken several weekends in a row.

Super friendly and helpful staff!!! Amy was very pleasant! so glad its a Public Storage again!!!

Me and my roommate rented here over summer it was really simple to do and the place is clean.

I'm so glad Public Storage is back! The staff is always very helpful and polite.