Public Storage Self-Storage Units at 156 Lincoln St, Brighton, MA

Susan is the best. Perfect customer service! Her professionalism is outstanding! I highly recommend this location. She deserves a raise, today. Thank you Susan!!!!!!

Susan is the best!

Great service . Thank you Susan!!! She is the best

Susan is the best! Highly recommend this place!

Public storage on Lincoln Street in Brighton MA served my needs very well. You can expect temperature controlled premises, clean in hallways, plenty of wheeled Dollies for transporting furniture and boxes, and good customer service. The app does not work yet but the aspiration seems legit. The digital building entry works great and provides a good level of security. First floor storage units are expensive but desirable. A great company and great location and customer assistance 5 stars.

Juan helped me so much today. Since April 26, I've been trying to contact someone for my insurance and key to be taken off my bill and no one answered the phone after 4 calls. Today, April 27, Juan answered while covering the store and made sure to answer and fix any mistakes quickly. What took me hours with no results was remedied in less then 10 minutes thanks to Juan.

Really great place, excellent service, and they are also very nice and helpful. Extra stars for Susan for taking the extra step when helping customers. I highly recommend this location!!

Susan was awesome today. Quick and speedy service.

the guys there on friday 3/8 made move in incredibly easy. very informative. i recommend this location.

Susan is excellent!!!

Excellent, very clean and well maintained facility. Manager Alejandro is very attentive and excellent. He made moving in and out very accomodating, thank you!

Great customer service from Susan!! I just spoke with her over the phone and she listened to my problem carefully and was able to solve the issue promptly. I would recommend this location any time.

Clean and well monitored

Susan was awesome. Thank you so much for all your help! I had rented a unit after hours and after I got there it was so small for my stuff so I ended up upsizing and it was all so confusing. I went in the next day and Susan helped me with everything.

good service very friendly recommended

Susan at Public Storage made my storage rental experience fantastic. Her friendly demeanor and helpful attitude stood out. Susan's knowledge and genuine care for customers made the process easy and enjoyable. If you're in need of storage, I highly recommend Susan for a seamless and pleasant experience!

Susan was excellent! I went in and got a 5 x 10 unit last minute. She answered all my questions and helped us get in and out efficiently and quickly. 10/10 would recommend Susan, specifically. Modern, climate controlled, clean.

The property manager Bill is a kind and helpful representative for Public Storage.

A payment got caught up in the mail and arrived a day late….prompting a late charge. Susan was on the case and quickly and politely had it removed…..great customer service!!

Susan was an amazing help. She explained that the email gives incorrect instructions on where to find your unit. She also helped explain how to close out the account. She was very friendly and explained that the lock we had from a different public storage facility would not work.

Susan was the best help! She gave us great customer service. She was so friendly, & kind!

Susan saved the day :)

This public storage in Brighton ma has the best public manager his name is Bill.

Thank you so much to Susan!!! You are truly a life saver and I’m so grateful for my experience at public storage.

Yesterday me and my wife went to rent a storage unit but I had no idea how it worked. Ex: what size to get, what value it would be, and what cost-benefit would be best for me. So I found this person called Bill, a super nice person and helpful who helped me a lot to find the best one for me. I would like to thank you once again and continue to be that person who makes people's lives easier

Susan is amazing. Excellent customer service. This is the best location to rent from. If you need anything Susan is very knowledgeable, courteous and kind and will help you out. Best experience ever.

Susan is amazing! She’s very friendly and welcoming, made my rainy move in day even better :)

Susan is the boss!! Give her a raise!! Someone give Susan a raise!!! We just put our things in storage and she has been so helpful 🤍🤍🤍

Susan at 156 Lincoln St. was just great. She walked me through the payment process which for me was complicated! Thanks Sue!

Nice clean facility, and Susan was very helpful!

Public storage needs to give Susan a raise! Make her the boss! I called today and she was super helpful! And was the nicest person there! If you ever come across her please make sure to give her 5 stars and a good attitude. She deserves nothing but kindness! Thank you for the help! 5 stars from me!

Susan, at this location, was awesome and extremely helpful! We have rented space here for 5 years and been very pleased with the security, cleanliness and convenient location. Best in the Boston/Cambridge college area!

Susan was super helpful and a super star!

When I rented the storage unit online, everything was fine. Arrived to storage facility and the wanted to pay for the 5 months at head of time as I knew exactly how long I would be renting the storage unit. I was told by the female customer service rep behind the counter upon paying ahead that if I leave earlier, mid month or whenever I left in August, my account be reimbursed if left earlier then when anticipated date. I knew I was not going to stay entire month of august, that’s why I asked and her response was fine and I accepted that. When checking out earlier I was told by a gentlemen behind the counter that that I face was not true. If I decided to leave unit earlier then there is no reimbursement. Well they have lost future business from me and I will let others know this. I would of never stored here if I new this as there is plenty of storage facilities in Boston. Be weary of this location and their verbal information they tell you. I took this word of the person working behind the counter.

Bill made our entire experience amazing, he is responsive and friendly. Bill went above and beyond to assist with our Uhaul on the hottest day so we could move out our belongings. Bill ensures there are always carts!! The facility is clean and well maintained.

Great prices

Alejandro was very helpful. Happy I chose this location!

Susan was great today! Super helpful in helping me switch to a larger unit.

Harry really helped me out. Thanks to him I was able to move all my stuff in and out smoothly. Really appreciate his guidance

I have several storage units at 239 north beacon street, now Public Storage. One of the employees there, Bill, has always been very helpful. Even offering to bring in his own dolly for me to use due to carts being broken. Always friendly, polite, and going above and beyond his job duties. I’m very happy when I see him because if there is any kind of problem, I know Bill will work hard to find a great solution. Thank you Bill.

I wanted to rent a unit here but I’m having issues with the online reservation and no one here EVER ANSWERS THE PHONE! Will be going elsewhere. Where there’s someone who can help and answer questions during their posted office hours.

Great service by Bill

Bill (the manager on duty) helped us find and rent a storage unit that fit our needs. He was very patient and helpful. We moved our stuff into it the same day.