Public Storage Self-Storage Units at 12501 Hemlock Street, Overland Park, KS

Prices have gone up by almost 60% in the last few years for no real reason. No one is ever in the office during normal business hours. No one answers & I never get any calls back when I call the helpline. I’ve been trying to replace the lock on my unit for a week.

Customer Service SUCKS at this location. When you call and leave messages you will never get a call back. If you are big on great Customer service as I am then this is definitely not the place for you.

DJ is really helpful person. He explained everything so nicely.

I had a wonderful experience with Brandon. He was knowledgeable and answered all my questions. Would definitely recommend to a friend!

Richard was incredibly in helping me and my other half find the perfect storage unit that worked for us. He was very patient with me and never got annoyed or frustrated with the hundreds of questions I asked. I would definitely recommend this specific location and definitely would recommend talking to Richard as his customer service skills were above and beyond.

If I could leave negative stars, I would. You are seriously better off leaving your stuff with a homeless person under an overpass than with the moronic and abrasive troll that supposedly manages the place. DO NOT RENT HERE!

Denell did an absolute amazing job renting my storage unit to me!

Denell the Property Manager goes way above she beyond to be helpful! The units are clean and kept up. Definitely recommend this location.

Best place to put your stuff

Thank you Richard for taking your time in explaining the process of storage. You gave me a lot of help and information

Denell is great! Rented units here for several years and always had excellent service.

The storage unit was clean and easy to access. Move out and closing out Account on the unit was easy and fast with Denell the manager of public storage.

Richard should be training all of your employee's on how to handle business in my opinion. Normally at "Mastin" location. Thanks again!

Denell was very patient and explained everything clearly

Great service, safe area, reasonable prices. Can't go wrong here!

I have rented from this location for over two years to store some work related items. I had some initial issues when I first came on board, but recently things have gotten increasingly frustrating. Communication is absolutely terrible. I did not receive a notice of the recent price increase which I need to submit for reimbursement at work. I went by the physical location to talk with the on site manager (no one was there during normal business hours), I have left several messages at the physical location phone line (no response), I sent in an online comment on the website (nothing), and spoke with a representative in customer service (who said they could not help with getting me the paperwork). I also asked about why I could find the same 5x5 unit online for $28 at the location I was at, yet I was paying $61. The customer service person said I could get the lower price if I wanted to move my stuff from my current 5x5 unit to another 5x5 unit on site in order to get the price. It was a frustrating run around and I am still calling and waiting to hear back from anyone else who can help with my original issue of the price increase notification letter.

The gates were broken and left up making it free to the public to drive in and my unit was broken into. They did nothing to make me feel safer leaving my items in my unit. The lady is difficult to find onsite in the office. I would not recommend

Prices keep going up. Gone up 50% since we rented the space.

This specific Public Storage is the worst of them all. Not sure how or why PS allows this property to use their brand because there is certainly no real presence of PS staff ever. But, I am not afraid the troll who stays there.

Best in town

I thought the process to set up my storage space online was very easy, and the rate was the best for the size and features (climate control w outside overhead door). Also, Jackson was very helpful when I called to confirm my space was ready.

Many many

Allison helped make my move-in fast and easy. She also gave me some tips on things I could do to keep my belongings fresh and clean. Very professional! Thank you!

My overall experience was horrible . From the miscommunication TO getting into my storage unit . Just so many problems . They tried hard to fix they issue and to let me know they were there if they were needed . I spent 15 days in there and couldn’t wait to close my account .

Very nice and helpful staff. Thank you Kilgore!

Denell is awesome

i had a good experience with this place and Denell was very helpful and answer my questions

I had my stuff here for a year while I was living in Arizona. Every staff member I communicated with was very helpful and friendly. All my stuff was just as I left it, no damage of any kind.

I had a great experience with Denell,thanks

It was ok. The manager is not very friendly or personable. Luckily the price was 30% less than other local companies so it made the decision easier. If it had been the same price, we would not have rented here.

Great facility. Well lit and maintained. Denell is a great manager. 100% pleased with the service.

Allison was Helpful with all of my needs

Nice helpful employees.

Denell was fantastic customer service rep. She had helped with the right sized storage unit.

Denell was fantastic to work with.The space is clean and in good condition. We have nothing but great things to say about the facility.

Denell is very helpfull, went over all stuff to know. Thanks a lot

Good prices

Denell was awesome! This was my second experience with Public Storage and she took care of me, and got me a great price for a larger unit! Thanks Denell!

Denell was amazing! I forgot my credit card and she stayed open past closing so I could get it and come back! thank you Denell! Amazing service!

Tyler was incredibly professional & helpful. We’ve looked at several places to store our things & every single place had its cons, except Public Storage. Tyler made sure we found exactly what we needed & was very polite. Would highly recommend this location.

I received quality service and had all my questions answered by Denell.

Amazing

Nice, clean, easy to find location

Super Clean!!!!

I found the Public Storage staff and spaces were exceptional. The check in process was easy and easy to understand. The storage space was clean and ready to move it. I appreciate the effort to make this happen so smoothly by Denell, as she was very much the professional.

Denell was very professional. She answered as all our questions and made the sale. Thank you

Thank you Denell, for such wonderful customer service! I'm glad that I found Public Storage

Check in was smooth. Denell answered all of my questions and made the process simple.

Renting a small unit was very easy. Denell was very friendly and walked me thru the process of renting effortlessly. Thank you!

Denell was very helpful and got me the perfect storage space I needed

Great prices. Denell was very helpful! Process was quick and easy

Denell helped me out, was very helpful getting me a storage unit.

I absolutely loved my experience at this location thanks to the manager dwell ahe rocked did an awesome job helping me get everything squared away I will be recommending this location to anyone looking thanks

I have rented a storage from this location before and got great service and it nice to know that when i wanted to come back they welcomed me with open arms. I stoped in and talked with danell and she was so much help and friendly as my last experience was . She actually rememberd me from that last time i rented a unit. Would recommend this place to everyone.

Denell was veryfull with explanation and process .

Denell was very helpful in getting my first unit set up!

I removed my previous comment for read-ability. If you are moving in: 1. Get your own lock. Management does not have backup keys to their own issued locks. 2. Don't plan on down-sizing. Smaller vacant units will not be offered you to save you money. 3. Make sure if you are moving or switching units that you do so BEFORE the month you paid for ends, because even if you get there on the 1st of the following month, they will make you pay another month, plus late fees, plus a fee for them breaking a lock [even their own] to place a manager lock, and they'll auction your things if you don't pay it. 4. Better than all the previous advice, just don't use this storage. There's a perfectly good one just down the street. 5. They also inflate their Google ratings with bogus reviews.

what is the charge for a 5' x 5' x7' unit? what are you near - a cross street?

Denell is very helpful and informative. She really educated me on using a storage unit and protecting my valuables. Her thorough and speedy service was top notch! Definitely recommend her.

Easy to use. Good service.

Denell was extremely friendly and courteous! Thank you for a great experience!

The best Public Storage in Johnson County. Denell is the best.

Meh.

Kind of pricey

Our company has used this public storage over 15 yrs. Never had any issues with the unit or property management. It was a good experience all around.

Would recommend this facility to friends and family. Denell is very sweet!!!!!

Great customer service!! Denell is very polite and helpful.

The name of the manager of this property is Denell. She has been great to my family and I. My wife and I are dealing with some health issues, as well as our age and needed to extract ourselves from the storage locker we had rented since 2006. Denell helped us work through the process of moving out economically along with support from her District Manager. She went above and beyond her job description. My wife and I will be forever grateful.

I have rented from Public Storage 3 times in the past and have NEVER had an issue. Denell was AWESOME. Such a nice, friendly lady especially so early in the morning! She was very pleasant, answered ALL my questions and was QUICK to answer my on-line reservation to set up time to finish my reservation. I so appreciate her, her time, her patience and her help. She was also fun to talk to!!!! Thanking God for her!!!!!

Less than 6 months they raised the rates.

Denell was so accommodating when we needed an extra unit the day we were moving our items into storage. She is great!

MY FAMILY HAS BEEN USING THIS FACILITY FOR A SHORT TIME BUT DENELL HAS MADE US FEEL LIKE WE HAVE BEEN COMING HERE FOREVER SHE IS NICE AND ALWAYS HELPS WITH ANYTHING WE NEED SUCH A POLITE AND HELPFUL LADY

Staff is friendly, but my rates went up by almost 40% in less than 3 years.

Denell was wonderful! She went over all the different size units available. She had answered all of our questions and made us feel comfortable with moving forward.

Denell went well out of her way to discuss all the options we had and made sure we were completely comfortable before going forward. She answered all of our questions and more.

I visited this location to price a storage and Denell was such a helpful person. She tried to get me all the essentials to move and store my stuff. You need more employees like Denell. Thank you so much.

This place has nice people Denell Rawlins is one of them

Denell was very helpful finding exactly what I wanted in a space She made a hard time in my life a little easier I would recommend this place to everyone Denell is a true asset to this company Thanks again

Very good service!

Denell was very helpful during our visit. She went out of her way to accommodate our needs. We told her she deserves a raise! 😊

Denell was very thorough in explaining all the details. Also very pleasant.

Denell was great !!! Thanks a lot 28212

Jack was great! He gave me all the info and showed me several units. He was great! I now have a unit that meets my immediate needs, and may even upsize in the future. Great experience, no fuss, no muss.

Amazing Customer Service. Denelle was wonderful and very informative

The manager denell was very helpful to my husband and I we had our unit boxes and our lock in no time at all she explained everything with ease we couldn't have asked for better service thank u denell

Easy and affordable

Be aware of hidden fees!! First month $1 my @....

Denell was very helpful and efficient, however we were not informed prior to arrival that we would be required to hold renters insurance, which would have been nice to know when making financial plans. Over all the location was satisfactory and the assistance we were given was very good.

I Give Denell 5 stars and not Public storage for their deceitful way of doing business. those hidden fees. there's no way your first month is a dollar. with the hidden administrative fee, mandatory insurance and if you get a very small 5'5 you have to buy the 21.97 dollar lock. And I went on line. my feet for the smallest storage 57+ change so I paid didn't get what I was quoted in line. SMDH. Thank you Denell for making the experience better for me. you get 5 stars. public storage gets👎👎

My experience in renting storage space at this location was great! Jim was very helpful in helping me find the right unit for my belongings and letting me know what to consider as I loaded them. Thank you Jim for great service, Public Storage should be proud to have people like you on board making a difference each day!! I truly appreciate the time you spent with me!

Frances did a great job!

I worked with Jim and in just a matter of minutes I had the storage unit I needed, the boxes I needed, and a lock - So simple and fast. Thank you!

Manager Denell was nice, and took the time to walk us back to the unit for our inspection. However, the particular unit we were assigned came with a cylindrical lock already...for which we were charged $21.76. I would have preferred bringing our own from the hardware store for about $7. Then during the registration process, we were told we MUST purchase their insurance, unless we could prove that our son, who is shipping off to Air Force Basic Training and is storing his apartment furniture, has existing insurance that would cover it. NOWHERE on their website does it say insurance is mandatory, and that you have to buy theirs unless you can prove your homeowners insurance is in effect. The signs on the wall even say "available" rental insurance, as if it's an option, but you aren't given a choice. If it were not for the fact that the monthly rental rate happened to be good (it fluctuates almost daily depending on supply and demand...even among Public Storage locations, there can be a $50 difference for the same size unit,) we would have gone elsewhere. It's not Denell's fault that this is the company's policy, but you need to be aware of how they will nickle and dime you, and when comparing storage unit companies, make sure to ask about these extra unadvertised fees. The pluses were the good price and friendly manager, but the minuses are how they pad your bill with all the mandatory hidden fees.

Service was very friendly and fast. Jim was very friendly and helpful. He did not try to give me anything I did not need and was very patient. Recommended!!

Denell was a great help .She was veru friendly and answered all my questions. I am glad I came to this location to store my thing's

Great place. Actually open on Sunday which was huge for us. Denell was courteous, funny and helpful.

Jim was very helpful and explained everything. Service was execellent.

Denell did a great job helping us get our storage unit set up and made sure we were happy with the size of the unit.

Very courteous and got me taken care very quickly and professionally. The storage space I rented was extremely clean. Thank you for what we wonderful customer service Denell!

Denell was very helpful getting me into the right unit I needed for all my stuff. Give them a call!

Friendly service, quick to respond, reasonable and great location in Overland Park

Amanda gave us great cst service & we would recommend this storage place to anyone.

Process was quick and Denell was very helpful!

Tina was very helpful with my new account. Give her a raise.

Great service by Denell, convenient, and clean :)

Speedy and pleasant service

Great service

Denell was very helpful and professional. Was able to answer any questions I had about the property

Denell was able to answer my questions about the property and security precautions of the facilities

They are always helpful and the place is super clean!

I had a wonderful experience at this location. Employee ashley ford helped with any and all questions i had. She greeted me as entered. Well imformed and great customer service, great acess as well. Will be reccomending to all my friends.

Ashley was great, very helpful. Property is clean and well kept. Will refer others to public storage

Good

Denell went out of her way to help us when we rented the wrong size unit. She was awesome and I thank her!

Nice unit, clean and close by. Jim was very friendly and a big help in discussing options

I had a wonderful experience at this location. I was looking for a small unit but Denell was able to get me into a larger unit and it was cheaper. Thank you so much for all your help.

Jim was sociable, forthcoming, and very helpful

Had great help from Denell. She gave me great information to get my through all the processes!!

I was looking for a unit for my extra stuff and denell was a great help to find a unit that's right for me for the right price. Thanks for the great customer service.

It was great service Jim was great

Great experience! Jim was great with handling and explaining the process, and helping me get some things for my furniture I may have overlooked otherwise! The unit was the perfect size for my belongings. With the convenient access and non-busy street location I highly recommend this place. Go here and ask for Jim, he'll take care of you!

Got what I needed for the right price, thanks Denell!

Our company has had a storage unit at this location off and on for over five years and we have always been treated well by all the employees in this office, specifically Denell and Jim. Very helpful and amicable! Thank you.

Jim was awesome, showed me the space and explained entry routine. The facility was clean and well located for my needs!

I would recommend this place, very good service. Denell was extremely helpful, and I didn't have any problems.

Denell was friendly and knowledgeable. She made the whole process fast and easy. I highly recommend Public Storage and this location.

Denell was very helpful and got us in earlier than our scheduled appointment!

Denell was extremely helpful and informative. I was able to get into a storage unit in a Sunday while other places were closed! 5 stars for Denell and public storage.

I had a very great experience with Denell at this location .I would. Recommend this location to anyone Denell is very professional and knowledgeable .

Would have done no stars, but it wasn't an option! I would not recommend this facility to anyone. Couldn't even get through the paperwork process before we walked out in frustration. The 'manager' of the facility could not operate outside of her normal routine and was determined to make the process as painful and inconvenient as possible. Finally had to walk away when we were told that she couldn't rent the unit to us unless we had a lock with us. Even though we had been there a week earlier and then made an appointment to come do paperwork, at no point were we informed that we needed to bring anything with us. On top of everything else, the office reeks of stale cigarette smoke so bad it's difficult to breath in there!

I couldn't believe the service I got here from Denell .She is very polite and was very helpful .I was so thankful she took her time to help me understand how things worked because I have never stored before .I would recommend this place to anyone .

I had a great experience with Shannon. Very professional and friendly and got me in and out in no time at all. I appreciated that she really knows all the paperwork and explained things so well. Can't beat the price either. It's a great value for the size of the unit.

Very helpful in setting up account as was recommended to come in a day or so early to do paperwork so movers (who get paid by the hour) aren't sitting in their truck while it gets done as it does take a little time. That alone saved me over a $100 dollars. Also asked as to what was going in unit to make sure I had enough room and wasn't paying for too big of one. The manager, Denell, was very pleasant and easy to talk to. Had some suggestions that

Denell did a good job explaining everything in detail, what all was included and didn't leave out any "hidden" charges

Denell was fast polite and very friendly what a great experience

Not sure how this place gets such high reviews. The place is rodent infested, broken gates held together with bungees, no security on site (no one lives on site), they sold me a proprietary cylinder locked that can NEVER be used anywhere else! They were not very accommodating when it came to hours of availability and the gate is locked down at 9pm so no 24 hour access, the property is generally just run down. They also MAKE you buy their insurance...when my rental covers all my personal items and they are the only storage I have felt with that has an administration fee attached to EVERY rental....wth?....I moved directly across the street to Security Self Storage....who I can't say enough good things about. Administration fee Proprietary locks No lights inside spaces Terrible hours Unaccommodating staff...Jim Forced insurance Broken gates Dirty spaces at least sweep it out before you re-rent it. Gate access until 9...not 24hrs

I have been searching for a great storage facility in the JOCO area for about a week now, none of which was in my price range and had great workers. i finally found Public Storage in OP KS and met a wonderful associate. I highly recommend this location for your needs if you go there ask for Dennell Rawlins she is the lady who helped me and i think manages that office. She was very knowledgable and kind, even when i asked a bunch of questions and i never felt rushed.

Wow!!! All I can say is that Denell is the right person for the job. She not only stayed late to rent me a large unit, but she was very well informed about every aspect of her property and what I needed. I honestly cant say enough about her professionalism. Thank you so much!!!!

MARQUEZ DID AN EXCELLENT JOB TAKING CARE OF ME AND ASSISTING WITH MY MOVE IN. THANKS!!

I was very happy with my service at public storage. Jim was very helpful and professional. I would recommend the storage facility to friends.

I like working with Jim, a customer oriented man. He helped me choose the unit and is always friendly. Others who have helped me have also been easy to work with. Thanks, everyone! C. Intrater

For years, I have rented with Public Storage on Hemlock, and am thoroughly impressed with this facility. The office staff is highly professional - and Jim, in particular, is kind, courteous and always takes time to chat. I highly recommend this convenient spot as a safe, secure place to store belongings, and give this Public Storage location 5 stars!

I have used this facility on more than one occasion in the last several years. Denell made my downsizing from one unit to the next the best experience I have had thus far. Thanks Denell for making this seamless.

Tammy was wonderful!

Wow. This place was great. Danell helped me get a storage unit super fast, with a great price. I was in a bind for time and she still got me taken care of. Not only that, she went above and beyond to help me out when I had to give someone access to my unit and I was out of the state. I would recommend this place to anyone and wouldn't hesitate to use them again when I need storage.

great place to store items~ Jim has always been a great help

This is a great public storage. Jim and team are always super friendly and super nice! I'd recommend storing here for anyone looking for a clean, safe and well managed facility!

Denell took great care of us when we got into town on a Sunday afternoon. Good clean secure space. Exactly what we needed. Thanks Denell.

Jim has been exceptionally helpful and friendly over the years we've had our unit. I recommend this as a safe, secure and clean storage facility.

Denell got me checked in quickly and efficiently. I didn't know I needed an appointment but she took care of my business so that I could be on my way. Had supplies there that I needed and purchased.

Very friendly and helpful. Jim always makes sure to say hi, waves, and remembers me by name everytime I am at my storage unit

DENELL was great. very very pleasant experience would recommend to any one to use this location

Rebecca was fantastic. Really new her stuff and was very informative of the storage policies and procedures. From the minute we pulled up we were treated quickly and cordially. The unit we rented was clean and well maintained. Extra cost for lock was kind of a bummer. When I first called there was no mention of the need to purchase lock from them as well as insurance. Insurance will be waived if you have a rider on home owners insurance (not sure if we do yet or not). Overall very pleasent experience. Thanks Rebecca!

Wonderful experience! Friendly, helpful staff. A+ customer service. Clean and easily accessible storage space. I would highly recommend.

I had very good service at this location and worked with Jim on many occasions. He was very helpful and considerate. I recommend this location.

Very friendly service. Very clean and neat facility. Great pricing. The only concern is the bent fence, that should be taken care of soon, according to them.

Reserved online with first month being $1. Expected a large hidden fee. Not so. At the time only a $19 administration fee. Everyone I spoke with were very patient and helpful. Very nice and clean facility. Highly recommend.

This is my second time using a storage unit. John gave great customer service. I liked being able to reserve the unit online. John answered all my questions and even made suggestions on how to store some of my property. I'm please with the ease in the rental process. I also like being able to make my payments online. Thanks to the staff at Public Storage.

This was my first time going to a storage facility, and Patrick did a great job with helping me answer my questions. Very impressed!!

patrick was gr8

They were very helpful! Answered all of my questions!

This was the first time that we have used a storage unit. Patrick was great with customer service and helped us with the process. He helped us find a perfect storage unit for our needs.

Clean neat n safe. The property manager Jim was very helpful. ..

Patrick is an exceptional sales executive for public storage I enjoyed my experience and enjoyed meeting him

Patrick was awesome helping us get started with our unit!

Marquez was very helpful and provided great assistance with all of our needs. Public storage was located nearby and fulfilled all of our needs for storing our items.

It was very helpful Jim really worked with me to get my storage Ray

Well run storage property. Neat, clean and security features are always checked and in good working order. Crystal and John have been particularly helpful. One of the better storage places I've ever used.

Rented a unit yesterday from Marquez. Very easy process, I registered online and came in to view unit and sign the paperwork. Marquez was very nice to work with.

Nice job thanks marquez

Carolyn was very helpful to me with my move in . Carolyn has been absolutely marvelous to me she has been most helpful person I've ever had any storage and I've ever read it and she has customer service I love her to death thank you

I chose Public Storage because they offered me a good storage special. I was also impressed with Crystal. She was very nice and she made sure I understood the policies and procedures.

Crystal is a fabulous property manager! We really appreciated all her help.

Crystal is friendly and will go the extra mile for me everytime. She is professional and has a great attitude!

I must say that I was beyond shocked at the welcome and service I received when I came to Public Storage. After my go round with a storage place I wasn't too sure about going to another. Those fears were quickly taken away by the staff at this location. Unlike the other place I felt welcomed and assured that my belongs would be safe and secure. I have recommended this location to several of the my friends.

Wonderful staff great access. Easy to deal with. Friendly and makes the process super easy. Glad to do business with them.

Great customer service. Crystal was very helpful and very nice. Glad I made the decision to store here.

Easy and efficient. Definitely will use it again!!!

The customer service is very good and the environment is nice and clean one person and particular Crystal waz very helpful doin my visit there.

Crystal is great! The property is nice and clean. Overall it's a great place for your things!!

Crystal was great!! I'd recommend crystal and public storage to anyone!

Crystal is the best. She helped me out and was very nice.

I have been using your company for the past 3 years off and on and could not be more satisfied with your company my last experience has been more than over the top working with your associate crystal. she has been more than exceptional with working with me to greet me before I even get into the building, always smiling, she makes me feel comfortable enough to spend money with your company

Maim was a great help during this stressful relocation.

We just signed up and Crystal was awesome! So very helpful!

Crystal was very friendly and helpful!

Great service wonderful personality

I met with a lady named Crystal that made me laugh and feel comfortable. I appreciated her help and professionalism.

I've been a tenant at this facility for a little over 3 years now and I absolutely love the staff. Crystal and Jim are very knowledable and always so nice and willing to do anything to help to make my stay here great.

We have used this facility twice in the last few years, both for extended periods of time. Each time, I have been impressed with the efficiency, cleanliness, and genuine helpfulness they display. They have been extremely sensitive to my situation and my needs, and I appreciate, most recently, Jim's interest and help. When we need storage again, we most certainly return.

I hate apartment living simply because there's never enough space for my junk! Public Storage turned out to be a great choice for keeping all my stuff. I've never had any problems with my unit and the onsite staff are great. Crystal is always there and available if I were to have any issues. I feel confident that my stuff is safe and accessible when I need it to be.