Public Storage Self-Storage Units at 11230 Mastin Street, Overland Park, KS

We vacated in plenty of time but yet they still charged me for another month. Owner Claimed they only had one number on file but yet when calling to complain about the overcharge I used another number and the system recognized my account. You would think after being a customer for 2.5 yrs they would be more respectful but owner kept going back to a rental agreement that I had to give 2 days notice (which I gave in early June but owner claims there are no notes available - very convenient). And the owner hung up on me. Use at your own risk.

I have had a unit at this location for almost a year, being my first time needing a storage unit ever. From my first interaction with Richard to now, I have been absolutely amazed. His customer service is truly wonderful and so very appreciated. He has always been kind, respectful, helpful and extremely knowledgeable. I have needed assistance with various things and he went above and beyond on all of them to make sure I was taken care of. This is the type of employee that any business would greatly benefit from having. Thank you Richard, for not only being an awesome employee, but for being an AMAZING person!!!

Brandon was great! Helped us with our storage unit and also helped me become proficient in playing the violin and cursive. 5 billion stars out of 10 recommend.

Amanda was great!

Brandon was phenomenal. He was very helpful and explained everything really well. 10/10.

Brandon and Richard were very professional, highly recommend THIS location.

Excellent Service from Richard

I wanted to Thank the Property Manager Richard, at the Mastin Overland Park location, for being a delightful person. He is always pleasant and helpful, that means a lot, in the world we live in today. So Thank You Richard, for all that you do.

Richard helped me by answering my questions about my storage needs

RICHARD is cool Very helpful

Richard was a great help when questioned about the property and prices

Richard was great help and the property was well maintained.

I recently had an error with my account so I drove to the storage facility. It was a few minutes after closing but Richard opened up and helped me. He was patient and sorted every thing out. This isn't the first time he's come to the rescue. I appreciate it when he goes above and beyond. Thank you!

Awesome service, Richard was beyond helpful!!!

Richard was exceptional working with us to get everything updated that we needed!

Richard is the best very helpful and honest 10 outta 10 definitely recommend doing business here

Richard was beyond helpful, great communication and beyond helpful with my unit. He walked me through the unit and how to use the lock! Highly recommend!

The desk person was super helpful , I was a pain in the butt client but he helped me get everything I needed all within a very short amount of time while being super nice. Thanks Brandon

Predictable, convenient

Took a friend there with more of their stuff to put in storage. Super nice facility and it wasn't crowded busy, so we got in & out.

Richard was great. Great service. I’m not a very technical guy and he took lots of time helping me. Thank you so much

Brandon the storage manager is always helpful, didn't have any weird charges or issues either.

Richard was extremely helpful with the multiple units my company had. He assisted is in getting it all taken care of in an orderly manner!

This particular location is very clean and professionally well run. The site manager Richard is very patient, helpful and knowledgeable. All companies should hire someone like him to run their businesses as it would make the customer service experience a whole lot easier and much more pleasant. Whatever they're paying him is not enough. 5 stars.

update—-problem solved. Manager had an out of state emergency. Fill in was great

Good location, the prices were a little high but the security was ery good.

I had an appointment at 10am. When I got there, there was a sign saying there was a staff meeting and it wouldn't open till 11am. Really? If you had a staff meeting why wasn't I told about it. I had setup an appointment a day before. I understand when meetings are last minute or you know things happen but I took time off work to come. Or just a call would have been nice too.

Outstanding customer service. Easy access to location and storage units. Space was great. So grateful for everything that they did to help me.

I have reserved storage units at this location on several different occasions since 2004! This location is kept clean and I have never felt unsafe no matter what time I am accessing my rented unit. When I first rented space Terry (and his wife, Brenda) were the site manager team. They were AWESOME, personable, yet exuded business CUSTOMER SERVICE like none other! And today 15 years later, Terry keeps the bar set high as he has for the past 15 years that I have done business with them. I HIGHLY recommend if you need storage unit space this is the location you need to go to! Still renting space here after 18 years and now Richard is here now and the Customer Service model is still being carried out!

If you looking to rent a public storage unti, look no further then public storage in Overland Park(mastin st). Allison the manager made the process as easy as it can get. Once again Allison thank you, had a great experience.

This location was very clean and very welcoming. I had an amazing employee helping me by the name of Richard Stroble and he was kind and very thorough. I just had to get his full name so I could let you all know you should hire 10 of him! If you can see this Richard thank you for being so great!

Interior was nice and clean. Exterior smells rancid

Patricia was incredibly helpful and friendly

Usually very quiet and easy to access.

Decent size storage units. Clean area, secure would use again .

Millie BEAUTIFUL SEVERAL AND A GOOD PERSONALITY ENJOY YOUR DAY

Patricia was very helpful in answering all questions I had regarding the units and rates. She provided excellent customer service and very respectful. Would highly recommend Public Storage to anyone looking for units to rent out!

Thank you Patricia, I wish more representatives had the level of customer service that you do, truly wonderful!

Clean. Organized. Bathroom locked and not usable.

Patricia. And her co-manager were both incredible and so helpful. Highlt recommend this location for its customer service.

To tight for trucks to get through

If you don't like rats in your storage or cold storage this is the place to be

Kind, cheerful, helpful, informative, understanding. I feel my property will be safe.Property older and needs paint but clean. Kilgore was the best.

Been to quite a few

Do you have climate controlled units?

Renter beware! I moved in at $135 per month after 2 month When I just filled up the space, they increased rent to $167. I thought its a little too high but considering the labor of moving again, I just bore with it. You know what happened? A little after half a year, they increased my rent up to $197 without any notice and just deduct from my preset credit card. I checked a little more than 2 month later and found out that they already charged me $197 for 3 month (they charge on the first day of the month). Crazy! I eventually chose to move out!

I had much respect for Public Storage. I like their facilities because they're always pretty clean. When I signed up, there was a promotional price at $136 which was great. Fast forward a few months, price went up to $153. Fast forward today, it's almost $200. I'm going to cancel the membership and will never do business with this company again. I've reported them to the BBB in hopes others won't go through this mess.

Cancelled my reservation without notification. Had to scramble to find another location before the moving truck arrived. Said they would see what they could do but never called back

Great unit with superb management.

Tyler was great in helping us move our unit over on very short notice. We love having our event stuff stored here!

Tyler was a huge help. Finding a place to store personal belongings is so stressful but I felt relieved when I came to the Mastin location & the place was clean & had professional employees who had answers to every one of my questions. Moving soon & I will most definitely be storing things here!

Been storing here for years, really enjoy the new manager.

I rented indoor storage unit 1029. When I went to inspect the unit it appeared there may be moisture. I specifically addressed this concern and was told no. However I when I moved out of the unit, 2 months after moving in, my belongs had water damage and have a very strong musty odor. Beware of unit 1029.

Terry was awesome very friendly and extremely helpful..

I rented a storage area at this location for a few months, it was the best experience I’ve had. Terry is great, flexible, helpful and friendly. The indoor space is clean, warm in the winter and cold when hot outside. Five stars!

Terry was very helpful going through the rental process with me. Professional and friendly. He showed me three available units to help me decide which unit was best for my situation.

Easy checkin, this is our 3rd yr, love it

Terry was excellent! Could not have been more helpful and kind to us.

Tyler was great to work with and helped me find the appropriate rental unit for my situation!!

Terry was very helpful with our storage unit. He took his time to help us select the best storage unit for our needs. We recommend this location highly.

The location is great, it's always clean, and Terry is very professional, friendly and great to work with. Highly recommend this location.

Have a unit here, access is easy & place clean.

What a great experience! I didn’t get the name of the man working but he was extremely friendly, helpful, and professional. It was a tall young man with glasses. He knew what he was doing and made sure I understood everything I needed to know. I definitely recommend this location! They will go above and beyond for you!

Terry, site manager, was very helpful and efficient. The facility appears very well kept up.

Terry helped me get set up with renting a storage unit. He was very friendly, gave me a tour, walked me through the renting process and gave me tips on packing and moving things in! This is my first time renting a storage unit and it was a quick and easy process. Thanks, Terry!

Terry was very helpful!

Jon was good

Terry made my experience very easy and simple and we will definitely recommend this location to our friends and family.

Thank you, Terry, for helping me quickly get set up with a 5x5 unit! I appreciate you helping me to understand my options. :)

Terry was very helpful - seamless transaction. Storage unit looks clean and dry

Very unhappy that earlier in the month we tried to go to the unit to clean out but the locks wouldn’t work, they said that sometimes they can freeze up. Today is the 2nd day of the month and we cleaned everything out but they are stilling charging a full months pay. Also only able to have access to my unit is from 6am-9pm. Truly believe that we should have received a prorated rate for the 2 days. Will never again use this place for storage ever!

I just rented a storage unit at this location. Terry was very helpful in explaining all the details.

Terry recently helped me with multiple changes and corrections on two separate units, and was very patient and professional throughout. We got everything done that we needed to do, and it was a downright pleasant experience.

Ann was very helpful and super nice

Terry was a great help in getting us a unit and explaining how everything works. Very professional and knowledgeable.

Terry was awesome he was very detailed very communicative very friendly great customer service and made sure every detail was explained and shown. Lived my experience and I'm very happy I am storing my items here. Thanx Terry great Job!!!!😊

Jack was super helpful & friendly!! Easy, quick process!! I recommend this Public Storage!!

Terry was very helpful. Quick, easy and to the point. Got me what I needed and some I didn't know I did.

Terry did a great job getting me signed in. The place is clean and quiet.

Recently got a unit here with the help of Terry. He was extremely knowledgeable.

I recently signed up for my first storage unit. I’m storing home goods and furniture. Initially I thought I wanted an outdoor unit, but afterimage weighing pros and cons Terry helped me figure out what is best for me! I’m renting a first floor climate controlled unit presently. He listened to my needs and has kept me up to date when units come available if my needs grow or change. I’ve only been renting less than a month so my insight and exposure is limited. The only downside I can see is the parking lot is a bit small and difficult to navigate, especially if large moving trucks are present. Other than that I have nothing negative to say at this time.

Very detail oriented. Terry helped answer all of my questions.

Place is very clean, and the gentleman Terry was very helpful and nice

Wonderful experience! Terry was knowledgeable, kind and professional! Excited to be a customer of this Public Storage!

Great Service. Terry was very professional and answered all my questions.

Terry was very helpful and was prompt in confirming my check in appointment. Would highly reccomend.

Very good service and experience.

Terry was very helpful. He made sure he understood what we were doing and that his storage solution would fit our needs. He reviewed our options and procedures thoroughly. He answered questions easily and showed us the moving equipment they have available.

Terry was extremely helpful and knowledgeable. 10/10

Great experience! Terry did a fantastic job. He got me in and out quickly.

My family and I are relocating from Miami to KC. Terry at Mastin was patient and answered all my questions. We had a unit in Miami and are glad we can count on this company again. Thanks for all you do Terry.

The guys were easy to get me what I need! Quick and easy!

Terry did a great job and explained everything so well!

Terry helped out a lot, made the process nice and simple. Great facilities!

I have had a storage place here in the past and have now gotten one again. Everybody, especially Terry the property manager, is always nice and professional and helpful. The place is in good condition and I’ve had no problems. I would recommend this company over others in the area.

Terry was very helpful and made everything quick and easy to understand.

Terry was extremely helpful, when I needed help, he was quick and had an extremely kind cheerful spirirt. This is the place to rent from!

I would give this a 5 Star but was extremely disappointed to learn that I could not access my storage unit after 9 PM. After making several trips during the day, we returned to find we could not access our last load. There is NO POSTING of this on the doors.

Unit I looked at was dirty not very accessible unfriendly people

Terry was a great help. Very informative and answered every question.

I had a wonderful experience at this property and would highly recommend it to anyone as a number one pick for the location being as though I depend on the metro as transportation. Also the staff there are very professional and caring. I was in a bind with little time and financially short and without hesitation helped me out and got my storage needs met at. I'm very grateful to have picked this particular location with it`s amazing staff. Thank you Terry!

Terry was so friendly and professional. He shared all important information related to renting space with me and made sure that I was happy with the space I selected. He helped me think about aspects of moving that I had not considered and offered access to the great selection of moving supplies that Public Storage has on hand. Great Experience!!

Very helpful & informative with great quality service. Thank you Terry!

The online process made signing up for a climate controlled unit fast and easy! Great pricing and friendly staff. The entire facility is very clean!

Terry and Jack were great! They went above and beyond helping me solve my issue. I've worked with Terry for several years now and he has always provided an exceptional level of customer service!

Terry was great. Very professional and helpful every time we work with him!

Terry was courteous and helpful! He made my initial check in quick and easy.

Frances made the setup process very easy.

Great service. Loved the online reservations and Terry in the office was great to work with. Showed me several units and helped me choose the correct size needed for my belongings. This is our second unit in the last couple of years and we are very happy with the quality of storage.

Worst public storage ever. Alot of the units you have to step up a large step to get into unit. Manager never smiles. No customer service. His name is Terri

Just worked

Great service, great prices. Highly recommend! Terry was great to work with!

Have been using their storage for a few months, reasonable pricing, and someone is there when needed.

Terry was awesome!

Terry was amazing! He made the hassle of moving and storage so much more pleasant and painless! What a nice guy & great experience! This is definitely my preferred storage unit in the area- I've used others but the service was better here.

I needed storage, so I called closest to me.Not always the best way. I like this location. Friendly staff, Frances showed me around and checked me in quick and easy.

Terry was great. Knowledable and very professional yet very friendly... promote this man. Jim stevens

Easy to use. clean and Shawnda provided excellent service!

Terry was great, very knowledgeable. Made the process very easy. Great experience

We had a great experience with Terry and he was very helpful and prompt.

Not very flexible

As a current renter, we need extra storage and with a 30 minute notice, Jon was able to secure an additional unit next to our current one. Thanks Jon!

We just had a great experience with Terry helping us get everything set up with our new storage unit. He was/is incredibly friendly and a genuinely nice guy! He made sure that our chosen unit would be the correct size for our needs and then went through every detail with us to make sure no stone was left unturned. I love interacting with people like Terry and the world needs more like him! Customer service all star!

Place is clean and secure. I stopped by late one night to grab something from my storage unit and felt absolutely safe! It is well lit and in a safe area. Management worked with me to get a unit quickly and showed up on my move in day to make sure everything went well.

I don't usually spend the time to do reviews, but this facility deserves one!! Terry, the property manager, is beyond amazing. I've been using this storage unit, on and off, for 5 years and let me tell you that I would NEVER EVER go to another. Very friendly staff, clean grounds and units. I've never had one single issue with this pace. I know my things are safe and I feel very safe going in and out of my unit. I've told several people about them and they also love them! Keep up the good work guys!!!!

Terry was very helpful in helping me find a unit perfect for me. Very patient and helpful

Terry the property manager is the best. Don't let him get away.... He presents what true customer service should be.

Amazing customer service. Terry and his staff have set the bar high! Highly recommend!

Terry was extremely courteous and professional, he went out of his way to accommodate all of my needs.

I just rented a climate controlled unit this past Friday. Terry was on duty and was very helpful. The facility is well kept and the systems so efficient. I'm glad I could find such a convenient location to store my things. Thanks!

Terry goes above and beyond to make sure renters needs are tended to...excellent customer service skills..A-1.

Excellent registration & customer education process! Terry toured the location with us & described the secure access entry procedure... he then proceded to give us a very cordial & succinct overview of the terms of our agreement. I'm not impressed by customer service & professionalism often, but my experience here was exceptional. Thanks to Terry for making what is usually a painstakingly tedious process and making it brief and enjoyable!

Terrance was very helpful and friendly. He made sure I had chosen the proper size storage and made the process quick and easy

Excellent service and professionalism of the employees, however the lack of 24/7 access to the gated and locked storage facility was inconvenient for us on several occasions. I would recommend this Public Storage location, and it is also set back a ways off College Blvd and is not visible from any main road. Security and location is a huge plus here.

5 star service! They have a great staff and good monthly deals. Thanks again!

I can only assume the vast majority of the reviews here were completed when people first moved their stuff into a unit. FYI, they do a promotion that if you complete a Google review, you save money on your next months rent, so in essence, most of these reviews are "paid for". That's probably why they're nauseatingly positive. I usually only leave negative reviews when mistakes are repeated or customer service is exceptionally bad; both are the case here. We moved our stuff in this January. We came back to check on things in February and noticed a ton of leaves and dirt in our unit that weren't there previously. When we closed the garage style door, there was a gap at the bottom large enough for me to put my hand, up to my forearm, through. I told the person working the desk that day about the dirt and door, and I was assured a work order would be put in. I never received an update, so 2 weeks later, I spoke with someone who said the work order was still being worked on. Four weeks later, I still hadn't heard anything, so I called again, spoke with Terry, and learned a work order was never actually put in and that he would put one in right away. I got a call back the next week and was told the door was "fixed". We went back to the unit this month, only to see the same problem - dirt and leaves all over, and a huge space between the door and the ground. I called and spoke with Terry today, who is well aware of our previous issues, and I was told the seal was fixed in March. I'm no expert on fixing storage units, but I do know a seal isn't going to fix the gaping hole that was letting all the debris in. Terry said he would put in another work order, then he asked "what do you want me to do?" Umm, I don't know, you figure it out! How about fix the door so dirt doesn't get everywhere? When I asked when I could expect to hear back about when they would fix it, Terry said he couldn't do that since it "goes up the chain", he has no idea how long it will take, and he'll call me when it's done. Seriously? This is the second time I've had to call to get this addressed (actually, maybe more like 4th or 5th) and that's the best you can give me?? (Just to let everyone who's still reading know -- the ground has shifted and is uneven, so that's likely what is causing the problem. I'm sure we're not the only unit affected. Just a little heads up if you're considering storing your stuff here. DON'T.) Oh, and in the midst of all this, they raised the monthly rate $20 to bring total rent to $157. For a non-climate controlled, non-sealed old storage unit. I don't even want to think about the animals that are now living in our couch. We were giving them a chance to fix the problem, but now we're learning that a dump will always be a dump, and not a place to keep our stuff.

Amanda was extremely helpful.

Nice People; helpful. Its hard to make comparisons; they are aware of what goes on. False alarm call; four and 3/4 🌟 s. Would you kill the messenger with bad news?

Amanda was great helping get things set up.

Terry was really helpful and informative with the whole process, made my first storage unit experience a breeze!

Amanda was very friendly and gave great advice on my storage needs, even asking if a smaller unit would meet my needs better. Thanks!

Amanda was awesome and sweet and knows her stuff. I highly recommend.

Wonderfully nice people! Terry helped me confirm my online appointment and Tina was the one who showed me my unit and explained all the details. Both were very nice! I spent more time interacting with Tina and she is very sweet, funny, and charming. She sure knew what she was talking about through the entire process and made me feel confident I would be entering a lease with experienced professionals who knew everything about the units. I would for sure recommend this place to anyone! The office was clean and welcoming and the storage space seems secure and well maintained. Thanks Tina!

Amanda was so helpful! After a stressful day of moving with some unforeseen hiccups, she was nice enough to be flexible with our arrival time and saved us from having to find other plans for the night. Appreciate her and the help she provided so much!

Terry was a big help early in the morning!

Terry the property manager was great to work with! Extremely helpful and professional! He walked me through the process quickly and hassle free!

Terry was very helpful finding what I needed!

Storage was way to far from the 2nd floor elevator.

Friendly, knowledgeable and detailed in sharing info.

We notice during our walk though how everything look clean. Our host was very nice and answer all our questions. Showed us our storage area before we filled our paper work.

Terry was very helpful!

Terry did a great job. Explained everything about the contract, access to the unit and showed me the unit. Very professional and personable.

Very friendly staff! Very profession as well! Highly recommend public storage!

Terry, the site manager, was extremely professional and helpful. We appreciated the follow up after our move-in. Thanks, Terry!

Worked with Terry today to complete a check-in process. Terry was professional and helpful. The storage space is clean and ready-to-go.

Excellent service Terry is the man great service

Good

Terry is so helpful this is the second time I have delt with terry just as great as the first.

Terry did a great job helping me select the best storage locker for my needs.

Terry and Ashley were very helpful!!!

Top notch service from Terry. He cared more about me rather than squeezing every last penny from me. Highly recommend

Terry was extremely helpful in making sure I had the right size unit to fit my needs

Great customer service. Terry was very professional and great to work with.

Terry was very professional and thorough!

Mananger Lisa Dudgeon was very professional and i was very pleased with our storage unit.. i would definitely go see her again and have recommended her site to many friends

Have to say, that Lisa, is the one who I would definitely go back to see when I am ready to put it all in storage. She is very sweet, she took the time to explain to me how it all works. I feel she would make my transition very smooth. In my opinion "no-one better" Thank you, Lisa for all your help and information.

Very easy, professional service. Terry was polite and communicated information well.

Lisa was great! Very friendly and efficient. If I need storage again in the future, I will definitely be back to this location! Thank you!

I chose Public Storage for 2 reasons....cost being number 1. The second reason is because when I read the reviews, I read so much about the type of customer service that the Manager Terry gives. I reserved a unit online and went to check it out. Terry was working and he was everything described in the reviews that i'd read. He listened to what I needed and made a recommendation on what would be best for what I needed to store. He didn't try to get me into the highest priced unit, he actually attempted to save me money. He was very thorough when it came to explaining everything (since this is my first time needing storage). The cost of this place is great but having someone that is nice, friendly, and gives great customer service beats the cost factor everytime.

Terri was very friendly. Public storage is the place to go.

Terry is awesome! professional, friendly, helpful!! thank you!

Terry was great! Very professional and helpful.

Terry was very helpful in the office, made everything easy for me

Location was between houses. Clean, nicely cared for. Helpful staff and holiday special.

This is a til-9pm access facility. We understand that. However, we were NEVER advised that you must EXIT the facility before 9 pm. Supposedly the sliding gate states to exit before 9p but WHO sees that? After you put your code in to enter the facility, the gate opens and you do NOT see it when driving through the gate. SOOOO.... We got locked in, along with another couple. Thankfully the property manager was still on site and let us out tonight. But had that not been the case, we'd have had to pay for a ride home AND a ride back the next morning.

Terry did a great job getting us set up with an indoor storage unit. He was very helpful and super nice. Such a relief knowing our belongings will be kept safe & clean.

The customer service provided was superb. Terry was gracious, willing to work around my schedule and followed up promptly and professionally. He made the process easy and fast. I highly recommend this facility.

Terry did a fantastic job getting my wife and I all set up with a storage unit. The facilities are clean and welcoming.

Terry got me set up quickly with my new unit, and was able to answer all of my questions about the facility and process.

Terry is the best. He will be sure to take care of you and walk you through all of the steps easily. He also explained a couple of things about leaving certain items in storage and the preventative methods to keep your things in tip top shape! I had a great experience and have zero doubts that if you’re concerned about where you want to store your things, this is THE PLACE to do it.

Terry was helpful. Nice place. Seems secure, maintained and good price.

thanks to Derrick! My transaction was smooth and Derrick was very helpful and got me set up with a unit quickly and with no hassle.

Terry was helpful, informative and nice :)

Derrick was great

Terry was very knowledgeable and pleasant to deal with. I'm very pleased with the space and price.

Terry was ready to help me find a unit and knew exactly what I needed!

Great Customer Services!!!! Great products!!!! Thank you Terry!!!!

We spoke to Terry at the Mastin location took his time explaining everything to us and was very polite. Very satisfied!

Terry was super helpful! Great experience!

Great service by tammy

Chelsey was wonderful to work with. She explained the terms and options and addressed all of my questions. She helped me get a lease and checked me in within about 15 minutes. I suggest checking the online vs. the walk-in prices as one option may have a better rate.

Terry was incredibly helpful and friendly.

Chelsey was a great help and Terry was delightful to visit with. Efficient and thorough registration.

2nd time back. Quick easy and painless. Terry was again a great guy. Just got out of a engagement and he took time to listen to me yammering on. Thanks! 5 stars!!!!

Terry the manager here is super friendly and it's a great location. Prices are good too.

excellent customer service, everyone was very helpful

Tyrrell was a big help, and made the process go fast!

Super clean facility. Very friendly, helpful, and professional staff.

Terry was very helpful in regards to protecting my property and how to get vehicles to the storage unit for best loading and unloading. He made sure we understood the locks and the keypad for entry/exit to the facility. Good place to use.

Terry was very helpful. Made the process of getting a storage unit extremely easy.

Terry was extremely patient and helpful in assisting me with getting a suitable storage unit. As we are new to the area and had several delay in getting our belongings to KC. Thank You, Terry for the assistants.

I loved the service here. Terry was extremely helpful. I had never rented a storage unit and he walked me through everything. I actually found a place that was cheaper, but came back here for the service and convenience. HIGHLY RECOMMEND this location.

Terry was very helpful and courteous. He made sure that all my needs for public storage was met. Very satisfied!

Terry was very helpful and made it very easy to get through the rental process.

Great facility, terry made it easy.

Terry was a great host. He explained everything and nade me feel welcome.

Joy did a great job getting us checked in and explaining everything. The facility seems very clean.

Terry was very pleasant and very knowledgeable about every question I had storage area clean and well kept

Great experience Joy was very helpful at check out thanks.

Terry was so thorough! No doubt in my mind that our property is in good hands with Public Storage at this location... Thanks!

Terry was a wonderful help in getting us the right size storage space for my mom's transition of things from VA to KS. We only needed the space long enough for her to go through her things and get moved in. Access to space was easy at any time. There were several dolly carts available to use as well. The Auto payment was convenient as well. Thanks, Terry!

Terry was very pleasant and professional. Explained everything to us in detail and didn't feel rushed at all. I work in the retail business and customer service is one thing that we strive, making that customer feel comfortable in the environment. Terry was all of that and more. Wish we had more people like Terry, that cares about the customer. Thank you Terry for the great service.

This Public Storage is now requiring all their renters to buy door locks that are from Public Storage themselves...thereby allowing themselves to have their OWN key to access their renters' belongings whenever they choose-even though a search warrant or writ is necessary to access a unit. There is no longer any reasonable expectation of safety for a renter's belongings, as an employee can go into any unit WHENEVER THEY CHOOSE. If this is not true, then you need to provide a l...ock NOT of your making, but the renter's choice. I will be spreading this on social media, and be talking to an attorney about the ramifications of this action. In the meantime...we will move our items to better storage-one where rats will not ruin our things, and your wonderful insurance will not cover our losses. Where we're going is a nice place, clean and protected-and above all, respectful of its customers. See more

Excellent service

Just got a new storage unit all set to go, thanks to Terry. Great location, friendly customer service, unit is clean and dry. Highly recommend!

Great location, Very satisfied with my storage unit, Terry at the front desk was very helpful.

Terry, the site Mgr. is polite, friendly, very professional and very customer service oriented! A great asset to the company!

Terry did a great job explaining everything to me in detail about renting a space. It was easy for me to walk in and get a tour of the property. I feel that my belongings will be safe here.

I came in on monday to look at spaces for my up coming move to the area i came to vi ew a couple different sizes and Denell was very patient and detailed letting Me know my diffrent options and helping me figure out what would work best for me I highly recommend this location just ask for Denell for great service

My experience with Terry was awesome! He explained everything in depth. He apologized for my brief wait and there was no need because I had arrived early for my appointment. I recommend anyone who needs to obtain a storage, of course do your homework/investigation but I guarantee when you experience what I did you will be satisfied with your choice of Public Storage.

Very nice place to securely store your personal belongings. Nice management, clean facility and would do business here again!

Great location, clean and well kept - Terry is always pleasant and very helpful !!

It was great. Terry was very helpful. Needed a second unit on the day of move and he set it right up.

Great service by terry!

Terry is awesome!

Terry

The customer service there was very excellent. They truly care about their clients and cater to their every need

Denell was great. In and out with no pains

This public storage is amazing! The employees are always nice and helpful! The environment is outstanding clean and welcoming !!

the experience at this facility was very plesant. The staff was very profesional and the facility looked well kept and clean. The trainee Denell do a fantastic job and even though she was a trainee she was very helpful and was able to answer all my questions. Overall I am pleased to use this facility over any of the others I have usedbin the past. Great job Public storage

I worked with trainee Denell and she did a great job!! Facility is clean and well kept.

i was looking at a few different sized storage units and found the trainee denell to be really helpful and the gentleman she was working with as well!

Excellent! Terry did a super job with all details and would recommend Public Storage especially on Mastin in OP, KS!

The best choice for storage in Overland Park. Terry and his crew will take care of you.

I want to thank Jim for being such a great guy and helping me out this morning. Long story short, I rented a unit in Colorado and had some issues. Somehow I had gotten the number to Jim's property and called him (not knowing who I was calling). Jim listened to my issue and got me routed to the correct individuals. Thanks Jim! I have been trying to get help for the last month and it took an out of state property to help!! I really appreciate it, this guy is a stand up individual. Next time I will drive my stuff to Kansas to store! :)

Terry was a great help to me very nice and straight to the point. Explained everything to me. Had a great experience.

The facility was clean and organized. The access was extremely functional, with an open parking and entry area, dolly and flat carts at the door, and access to the unit easy. I parked a 16 foot truck and numerous boxes without difficulty. Best, the on-site manager was pleasant, helpful, and very knowledgeable, making check-in pleasant and efficient.

Very happy with the level of service received. I felt well cared for and appreciated the follow up call from Terry ( the manager) to make sure I was satisfied.

I have been a Public Storage customer at the Mastin location for many years. During that time Terry has always provided me and my family with top-notch service. When my storage needs changed during the past year Terry worked hard to find me a new storage space at the facility that was much better suited to my needs. He is very knowledgeable and is certainly a very responsible and responsive manager. Thank you, Terry!

Good service Marcus was awesome

Good experience overall

I went online to find a storage facility and found a discount for this facility. When I arrived to the facility, I was amazed on how clean and how helpful Terry, the manager was in getting me my requested space. He was extremely helpful, friendly and efficient in getting my paper work completed and I feel very comfortable storing my belongs at this facility. I would certainly recommend this space for storage.

Service was great.

Great service by Terry

Patrick was wonderful and very helpful

Terry was very helpful and knowledgeable! Great customer service!

Terry was great, very helpful.

Kelsy and Terry are great!

Terry at the office was really helpful.

I move around constantly as a result of my job, rented a lot of storage facilities, in the US and overseas. Often the experience is one I grit my teeth to get through. The manager Terry, was expeditious, he walked me though the process at a professional clip, made sure all my questions were answered, paper work was in proper order, very accommodating, I was in and out armed only with what I wanted and needed to know. No hassle and the price point for the storage unit was great! Normally I do not write reviews, but if all the managers at all the other Public Storage facilities are like Terry.....customer for life. 5 Starz.

Great experience! Terry was super helpful and went above and beyond

Great

Terry was extremely helpfully. He went the extra mile to take care of our storage needs.

Very helpful and nice to work with.

Marquez was great

Excellent. Good work by Marquez

Marquez did a great job helping us

Was very please with the services. Terry made everything very clear for me.

Knowledgeable and friendly staff. Good location in the city.

Terry is very informative, polite and knows about his property very well. I would refer anyone to this property.

Marquez was very helpful.

Terry, the site manager, sets the standard for top quality customer service. At the end of the initial meeting discussing various units, the terms, etc, I was so impressed with both him and the facility I asked if I could move in and live there - wink. To fast forward, my unit is now packed to the brim and I believe my belongings are safe, sound, and secure. My first impression has not faultered.

Good service, helpful workers. Working with Marquez was a positive experience

Terry is great and thorough

We worked with Terry yesterday to get setup with a climate-controlled unit at his facility. He was very helpful, knowledgeable and took the time to thoroughly explain everything to us to avoid any surprises on the back end.

Terry is awsome! I had my stuff in here for about 3 years and had an awsome experience. Highly recommend

great experience Marquez was very helpful got us a unit nice and easy!