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Public Storage Self-Storage Units at 11925 Santa Fe Trail Drive, Lenexa, KS
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 06:00 AM - 09:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
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10'x5'Online only price$ 20/mo
Small 10'x5'- Climate Controlled
- Upstairs/stairs
$ 20 /mo $ 40Best Price Label+ one-time $29 admin fee
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10'x5'Online only price$ 21/mo
Small 10'x5'- Climate Controlled
- Upstairs/elevator
$ 21 /mo $ 42Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 27/mo
Small 5'x5'- Climate Controlled
- Inside unit
- 1st Floor
$ 27 /mo $ 36Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 27/mo
Small 5'x5'- Climate Controlled
- Upstairs/elevator
$ 27 /mo $ 35Best Price Label+ one-time $29 admin fee
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7.5'x10'Online only price$ 55/mo
Medium 7.5'x10'- Climate Controlled
- Upstairs/stairs
$ 55 /mo $ 73Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 66/mo
Medium 10'x10'- Climate Controlled
- Upstairs/stairs
$ 66 /mo $ 88Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 72/mo
Medium 10'x10'- Climate Controlled
- Upstairs/elevator
$ 72 /mo $ 96Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 92/mo
Large 10'x15'- Climate Controlled
- Upstairs/elevator
$ 92 /mo $ 123Best Price Label+ one-time $29 admin fee
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10'x20'Online only price$ 156/mo
Large 10'x20'- Climate Controlled
- Inside unit
- 1st Floor
$ 156 /mo $ 208Best Price Label+ one-time $29 admin fee
Nearby Self-Storage Locations
Self-Storage Near Lenexa
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 292)
Shawn did amazing job with tour and customer service and handled all my info and reservation very well. Great personality
Shawn was awesome!!! Is how I felt when I got this unit. I have been charged for an extra month after I emptied my unit September 26, and Shawn won't answer his phone and the corporate office has my drivers license stored incorrectly so they just hung up on me right away. Plus if you get a good rate there just gonna honor it for 6 months tops and with no notice, increase your rent buy $35
Shawn is a 5 star!
Shawn was awesome today he help out.
Shawn he did a good job very professional and respectful
Shawn has excellent presentation skills & gave great information.
Shawn is great! 🤩🤩
SHAWN did a wonderful job helping me out.
Shawn was awesome! The facility was clean, well cared for, and easy to get in and out.
Shawn was very helpful
Shawn was awesome
Shawn was very helpful :)
Shawn was great!
Shawn was super helpful. Great job!!
Shawn is awesome to work with!
Shawn is always courteous, helpful and great to work with. My only wish is he had a larger variety of units available.
Shaun is amazing. Great service!
Shawn was a great help, very nice and professional!
Shawn did a great job
Okay so I would give this place 0 stars if I could, but because of one fantastic employee (Nancy D) I have to give it 2. (Although she deserves 10 stars). We rented a 10x30 storage unit, paid in full (over $200). When we arrived, the unit that was assigned to us was a 3x6, that was ALREADY IN USE. We could not get ahold of ANYONE to help us. We only had our U-Haul for a couple more hours and did not know what to do. We had to go with an entire different company the day of and left Public Storage. I called multiple times and left multiple messages. Did not hear from anyone. Finally called a different location just so I could talk to literally ANYONE about the situation. Nancy D is the only employee who answered my call right away, followed up with me, and was able to get me my entire refund. This woman deserves a gold medal! Thank you Nancy D so much! Public Storage on Sante Fe- do better!
The facility was great no issues would highly recommend!
Shawn M was great, got us through the process quickly.
Shawn was awasome
Shawn was very helpful and made this a good and easy experience.
Shaun was awesome 👍👍👍
Shawn, good job.
We’ve had things in storage for well over a year. Other than the regular rises in fees (that don’t reflect what they charge new customers) we’ve had no issues.
A week ago 5/31 we received a move out receipt. We did not request a move out, and we aren’t behind on payments. We have used the chat option and called the 1-800 number, neither could help us. The clerk at the 1800 number said they’d email the local office to contact us.
We have called every day this week and have left a couple of messages. No one answers and no one calls us back. Yesterday at around 2pm we stopped by the office and it was empty.
No one will tell us if this mistake has been corrected , if our things are still being stored, or anything. It’s extremely frustrating to not know if our items can be retrieved or are fine being stored there. Just abysmal business practices to never answer the phone or return calls.
Shawn
excellent customer service
top notch
he deserves a bonus or promotion
great job
lookin for working with him while using our rental space
GREAT CUSTOMER SERVICE
The man at the front desk today was extremely helpful and solution oriented!
Shewn vert nice great service
Shawn is very helpful and attentive!
Shawn was great! He had an awesome personality!
Deshawn was awesome
Hi Shawn. Did a great job. The online help was horrible
Shawn was an amazing help he manage to set us up with a new unit!
This place was exactly what I was looking for! The service is excellent, Mr Shawn is a very dedicated person, extremely professional and polite, he was guiding me step by step about all the process online, and he gives me a tour and all the info I was needing! Thanks Mr Shawn for being very professional and supportive . Congratulations and best regards!. If there is anyone looking and needing for a storage this is the right place to come!👍👍😃⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
I was there. Asking for information about storage sizes and prices. And Mr Shawn was very nice and polite given me all the information I was requiring, he was giving me a tour and guiding me step by step about the online arrangement and payments, very nice and professional service!, tremendous good people!, very professional! , if you need a storage unit this is the right place to come! 👍👍🙏🙂
Shawn was very helpful! Great customer service!
Shawn was an amazing. He was very helpful. He has gone out of his way every time to help me. I highly recommend him.
Fantastic location in a very new building! Shawn was so incredibly nice and helpful. He gave us a tour of the place and helped us pick the right sized storage unit.
Marla did amazing !!!!!
Shawn was so helpful, awesome service.
Marla was an excellent help. Very professional and knowledgeable, she was eager to answer all my questions and added information I didn't think to ask. Units are clean and in a safe area. Very easy to get into. Other customers are very friendly.
Public storage staff is always helpful especially Shawn. He's always cheery and helpful. Keep up the good work!
Thanks Shawn… you’re the best!
Shawn was awsome
Shawn helped me with my online registration.
Exceptional customer service, knowledge of units
Shawn was great!
Shawn was very helpful.
Shawn did an amazing job!!! Awesome!! He is really good at what he does..
Sean was very helpful and gave me a tour of where my unit was and where things are located. Great customer service.
Shawn did a great job!
Shawn very informative and kind
Shawn did an amazing Job!!
Great location, nice, clean! Shawn is a professional and easy to work with!
Shawn was amazing to work with ! Would recommend this location!
Shawn was a great help
Shawn is AMAZING! Great service skills, super helpful, everytime I get a unit, here which is often, he makes it a pleasant experience!!
Shawn was very helpful
Shawn, at the front office, is always wonderful to work with. He is always willing to help whenever needed and is knowledgeable of the rental process.
They need more carts, there's only 3 available for the entire building, don't ever plan on one being available to use.
Shawn is fabulous!
Shawn awesome.
Sean is the bomb!
Shawn is always very helpful!!
Sean was amazing!! Great customer service and so helpful and kind. Thank you!
Very attentive and Helpful, clean facility, simple sign up and payment process!
Highly recommend this storage facility! Shawn is very helpful and made things very easy.
Shawn was really helpful.
Shawn is very friendly and help. Temperature is good inside building. Things are well kept up and clean
Shawn is very helpful, knowledgeable, respectful. Thank you!
Shawn at the Lenexa location was extremely helpful in getting several units reserved for me to store a full household of items. While storing at the location he was always available to answer any questions or concerns I may have had, always being courteous and professional!
Great job Very patient. Explained what was needed very clearly
In a day where face to face customer service is becoming scarce, it was great getting some real person help! Thanks DJ!
Dj was amazing friendly and very knowledgeable. I'd come back just because of his great service
Wow, what a rip off, I wonder what made them increase the price all the sudden there’s many more comparable stores in the area for better prices then this, why would people want to pay more then they can afford. I’m pretty sure they don’t have business now that is why they are trying to make money out of current customers. How corrupt, also they would bug you with emails with 2-3 weeks prior to your payment even though it is automatically set up with your bank. They hide carts as well which are supposed to be available for use not hidden and their is dumpster but not to throw anything……why would they want to have such thing then…. I gave myself 5 stars to be honest in this dishonest world. When go after hours in dark there’s random people watch you who doesn’t even have anything in that building and they don’t even work their.
Alexis at the Santa Fe Trail Drive location was extremely friendly and very helpful! She made the process such a breeze! Thank you again Alexis!
Great service done with Shawn
Shawn made everything very easy for moving in. Place is clean, safe and organized.
Shawn was a great help, and very friendly! Made the process very easy!
Shawn is amazing!!! Helped me with every question i had!!!thank you
Rick was great! Very polite and explained everything to me clearly! The facilities are very clean!
Shaun is amazing!! So easy!!
Shawn was extremely helpful in getting me set up for my unit today! Very detailed throughout the entire process and made sure all of my questions were answered.
The folks at public storage were very helpful and accommodating. Helped me switch out units to get the size I needed.
Awesome! Got me taken care of
Shawn did great job
Shawn is the very best! I rented here for four years, and Shawn made everything absolutely perfect. Would highly recommend working with Shawn!
Great experience! Shawn did a great job!
Shawn did a great job, very easy to work with
Clean and easy access.
Great job Shawn you are awesome OK
Shawn is great!
Rick at front desk had great customer service and willing to help! Definitely recommending this location
Shawn was great
Shawn did awesome job.
Very, Very nice and helpful 👍
Shawn was very helpful
The facility is nice, navigating to my storage unit was pretty easy, and Rick at the front desk was very friendly and helpful. I had went online and completed the entire process there, but we had a couple questions that Rick answered thoroughly. I have yet to move my stuff into the unit, but I feel that I made the right choice in self-storage facilities.
Rick is great!! The facility is awesome and price is great! Thank you!
Absolutely the best choice in storage around the area. Super easy and convenient to get in and out, staff is very personable abd definitely understand stellar customer service.
Rick's assistance in renting units from this location was excellent and very professional!!
Shawn was super friendly to us and our kids, he showed us different sized units and explained everything we had to know! The storage place was also clean and well maintained.
Rick was absolutely fantastic. He explained everything that I needed to know and worked with me and help me decide on the best storage unit to fit my needs. He showed me how to use the app and walked me to my unit and showed me my unit where it was located in the building. I will definitely refer people to this location and specifically to work with Rick.
Rick was very friendly and answered every question we had. Gave a little tour of facilities and we were very impressed with the visit.
Rick was very helpful, and very nice to work with
shawn was great and very helpful!
Sean was very helpful and respectful! No complaints at all!
Shawn is awesome
Shawn is absolutely wonderful. He made sure k had everything I needed and knew where everything was.
The facility itself was just not up to par... The lighting next to our unit was off the whole time so it was dark and we couldn't see anything
Appreciated the customer service from Shawn! Always a clean and well kept storage facility!
Rick was extremely helpful in setting me up and explaining everything
Shawn is a nice, and helpful person!
Great service at this location in Lenexa!
Rick was a great help and took care of all the details in a timely and professional manner. The property is new and beautiful and the price is right!
Shawn was an amazing help! He informed me about the app that I can download on my phone to have access to my storage unit and was/is the most friendliest manager I have ever had help me with my valuables. An amazing staff is what I see if the manager is that nice and caring of their customers.
Rick McKinney, was very friendly. And help us out. And showed us a lot of options. Highly recommended
Rick took great care of me and was thorough with everything in the agreement!
Thank you good work!
Shawn was awesome!!! Would definitely recommend this location to anyone looking for a good storage unit
Shawn did great job *****
Shawn did a great job
Shawn
Great Great
Shawn was very professional and up sell.
Awesome place for storage, will definitely use again in the future!! Shawn is awesome!!!
Shawn is awesome, very helpful
Rick is great
Great service. Clean!!
Shawn was very professional, and very nice, very general
Shawn was amazing (thanks to Ashley at another location as well)! Clean place, friendly people, efficient set-up.
Shawn was very helpful. Place was clean and nice
Super glad I pay what I pay for no-longer-in-fact climate controlled units. Wasn’t originally a PS when we got our unit but disappointed to find out they’d sold it to PS. Figured we’d give them a fair shake, knowing it was about to be a terrible experience.
Turns out— not wrong at all.
If you can avoid PS— do so. If it’s your only option, good luck.
Great experience, Shawn was really helpful and a great personality! Really quick and painless
Great facility and staff. I had no problems during my time renting here
Sean was of great help to me today.
Alexis in the office was very helpful, professional and great customer service!
Alexis has been helpful in everyway and was very understanding in what type of storage unit I was looking for. Best service I delt with and thank you so much.
It was stressful because we are moving but Shaunt made it easier for me and I'm happy.
Helping a friend store more of their stuff in a really nice facility.
Was amazing when it was CubeSmart. Public Storage took over and raised rates every 60 days. Increased cost of unit by $200 in 6 months and for what? The staff is hardly available during business hours, garage door to make moving items in and out easier has been broken for months. Save yourself the hassle and look elsewhere.
Rick is wonderful! Very helpful!
Shawn was wonderful! Thanks so much
Sean was quick and efficient on making sure everything was good to go and he made sure my unit was super clean before I moved in!
Friendly and expedient service. Pleasure to work with Shawn.
Rashad in the front office is nice and helpful.
Shawn is awesome!
Shawn was very kind and helpful.
The manager was extremely friendly and helpful, his insight helped lead me to selecting the best unit for my needs. All my questions were answered that I asked, and I was very pleased with those responses. The building is very well lit and clean---a huge bonus for me. I would definitely recommend this location to any of my friends.
Sean was great and was very helpful with my transition to move out of my storage unit. I highly recommend this place if you ever decide to rent a storage unit!
Easy Setup, Great Service!
Shawn did great job
Very clean and well organized. Professional staff. Highly recommend.
The complex was clean and well light. App was easy to use and access to the building very easy.
Shawn malik was extremely helpful . I came in on short notice in a jam and he helped me with efficient help and get situated. Great job all the way around !
Mary
They were terrific and accommodated my needs and I got a great unit indoors and climate controled on the ground floor. This will be so easy to access and manage our things.
Best service I ever got in a storage place. They are clean and easy to get in and out of.
This fellow Rick came in on a Sunday to complete my contract and was very friendly and knowledgeable.
I just want to say that I have never seen so many good reviews for 1 single person. Jessica, who was the previous property manager, had over 100 excellent reviews from customers that have been lucky enough to receive her wonderful customer service. I was actually giving a "not so good" review from a different property manager, who was there this morning and handled my situation in a very uncaring and unprofessional manner. But...kuddos to Jessica and I hope that she has received a promotion for her wonderful customer service skills! 5 stars on "this specific rating,"...but it is for Jessica...and maybe a very few employees that I've talked with on the phone...but definitely not the property manager who was there this morning (Friday 3/25/22)...who didn't even take any time at all to listen to my situation.
Shawn is fantastic! He really makes it easy and so pleasant. We will totally rent here for our next storage needs!
Can’t say enough good things about this place l. First positive experience from a storage facility!
Shawn is super helpful everytime I need something!
Sean is awesome! Super helpful and very patient
Always friendly staff. Clean facility, easy to get in and out of.
My storage fee was due today. I was told by the unit manager that if it wasn't paid by Midnight tonight that my unit would go into auction. I didn't feel like driving to Missouri to the actual unit. So I went to another location close to my house. I was paying cash. Shawn and his manager went above and beyond helping me find the store number for the James A Reed location. I called the property. No answer. I called the 800 number I was on hold for forever. But these two guys located the store number and I was able to pay my bill. If it wasn't for them my belongings would have been on Storage Wars tomorrow. Thank u again Shawn and your Manager for saving my precious belongings!!!
Shawn helped me during my renting a unit Was very kind during a stressful move. Customer service is the best