Public Storage Self-Storage Units at 11925 Santa Fe Trail Drive, Lenexa, KS

Dj was amazing friendly and very knowledgeable. I'd come back just because of his great service

In a day where face to face customer service is becoming scarce, it was great getting some real person help! Thanks DJ!

Wow, what a rip off, I wonder what made them increase the price all the sudden there’s many more comparable stores in the area for better prices then this, why would people want to pay more then they can afford. I’m pretty sure they don’t have business now that is why they are trying to make money out of current customers. How corrupt, also they would bug you with emails with 2-3 weeks prior to your payment even though it is automatically set up with your bank. They hide carts as well which are supposed to be available for use not hidden and their is dumpster but not to throw anything……why would they want to have such thing then…. I gave myself 5 stars to be honest in this dishonest world. When go after hours in dark there’s random people watch you who doesn’t even have anything in that building and they don’t even work their.

Shawn was an amazing. He was very helpful.

Alexis at the Santa Fe Trail Drive location was extremely friendly and very helpful! She made the process such a breeze! Thank you again Alexis!

Great service done with Shawn

Shawn made everything very easy for moving in. Place is clean, safe and organized.

Shawn was a great help, and very friendly! Made the process very easy!

Rick was great! Very polite and explained everything to me clearly! The facilities are very clean!

Shawn is amazing!!! Helped me with every question i had!!!thank you

Shaun is amazing!! So easy!!

Shawn was extremely helpful in getting me set up for my unit today! Very detailed throughout the entire process and made sure all of my questions were answered.

The folks at public storage were very helpful and accommodating. Helped me switch out units to get the size I needed.

Awesome! Got me taken care of

Shawn did great job

Shawn is the very best! I rented here for four years, and Shawn made everything absolutely perfect. Would highly recommend working with Shawn!

Great experience! Shawn did a great job!

Shawn did a great job, very easy to work with

Clean and easy access.

Great job Shawn you are awesome OK

Shawn is great!

Shawn was great

Rick at front desk had great customer service and willing to help! Definitely recommending this location

My payment was 23 days late- my fault- yet paid for within the same month. Denying access to the building until the balance is paid, is understandable. That didn't upset me. However... 4 days after it was paid I was able to get in the building, just to find that the manager had CUT MY LOCK OFF MY UNIT AND CHANGED IT! Not even a month late and he broke my lock, had access to all of my belongings, installed a different lock, with NO NOTICE OR INFORMING ME! He refused to give me the district managers contact information and said they will email me instead. No email received. Then, told me to come in for further information.

Shawn is very helpful with great knowledge to save you money as well as keeping his store nice and tidy

Shawn did awesome job.

Very, Very nice and helpful 👍

Rick is great!! The facility is awesome and price is great! Thank you!

Shawn was very helpful

The facility is nice, navigating to my storage unit was pretty easy, and Rick at the front desk was very friendly and helpful. I had went online and completed the entire process there, but we had a couple questions that Rick answered thoroughly. I have yet to move my stuff into the unit, but I feel that I made the right choice in self-storage facilities.

Rick's assistance in renting units from this location was excellent and very professional!!

Absolutely the best choice in storage around the area. Super easy and convenient to get in and out, staff is very personable abd definitely understand stellar customer service.

Shawn was super friendly to us and our kids, he showed us different sized units and explained everything we had to know! The storage place was also clean and well maintained.

Rick was absolutely fantastic. He explained everything that I needed to know and worked with me and help me decide on the best storage unit to fit my needs. He showed me how to use the app and walked me to my unit and showed me my unit where it was located in the building. I will definitely refer people to this location and specifically to work with Rick.

Rick was very friendly and answered every question we had. Gave a little tour of facilities and we were very impressed with the visit.

Rick was very helpful, and very nice to work with

shawn was great and very helpful!

Sean was very helpful and respectful! No complaints at all!

Shawn is awesome

Shawn is absolutely wonderful. He made sure k had everything I needed and knew where everything was.

The facility itself was just not up to par... The lighting next to our unit was off the whole time so it was dark and we couldn't see anything

Appreciated the customer service from Shawn! Always a clean and well kept storage facility!

Rick was extremely helpful in setting me up and explaining everything

Shawn is a nice, and helpful person! Great service at this location in Lenexa!

Rick was a great help and took care of all the details in a timely and professional manner. The property is new and beautiful and the price is right!

Shawn was an amazing help! He informed me about the app that I can download on my phone to have access to my storage unit and was/is the most friendliest manager I have ever had help me with my valuables. An amazing staff is what I see if the manager is that nice and caring of their customers.

Rick McKinney, was very friendly. And help us out. And showed us a lot of options. Highly recommended

Rick took great care of me and was thorough with everything in the agreement!

Thank you good work!

Sean was great

Shawn did a great job

Shawn did great job *****

Shawn was awesome!!! Would definitely recommend this location to anyone looking for a good storage unit

Shawn Great Great

Shawn was very professional and up sell.

Awesome place for storage, will definitely use again in the future!! Shawn is awesome!!!

Shawn is awesome, very helpful

Rick is great

Great service. Clean!!

Shawn was very professional, and very nice, very general

Shawn was amazing (thanks to Ashley at another location as well)! Clean place, friendly people, efficient set-up.

Shawn was very helpful. Place was clean and nice

Super glad I pay what I pay for no-longer-in-fact climate controlled units. Wasn’t originally a PS when we got our unit but disappointed to find out they’d sold it to PS. Figured we’d give them a fair shake, knowing it was about to be a terrible experience. Turns out— not wrong at all. If you can avoid PS— do so. If it’s your only option, good luck.

Great experience, Shawn was really helpful and a great personality! Really quick and painless

Great facility and staff. I had no problems during my time renting here

Sean was of great help to me today.

Alexis in the office was very helpful, professional and great customer service!

Alexis has been helpful in everyway and was very understanding in what type of storage unit I was looking for. Best service I delt with and thank you so much.

It was stressful because we are moving but Shaunt made it easier for me and I'm happy.

Helping a friend store more of their stuff in a really nice facility.

Was amazing when it was CubeSmart. Public Storage took over and raised rates every 60 days. Increased cost of unit by $200 in 6 months and for what? The staff is hardly available during business hours, garage door to make moving items in and out easier has been broken for months. Save yourself the hassle and look elsewhere.

Rick is wonderful! Very helpful!

Shawn was wonderful! Thanks so much

Sean was quick and efficient on making sure everything was good to go and he made sure my unit was super clean before I moved in!

Rashad in the front office is nice and helpful.

Friendly and expedient service. Pleasure to work with Shawn.

Shawn is awesome!

Shawn was very kind and helpful.

The manager was extremely friendly and helpful, his insight helped lead me to selecting the best unit for my needs. All my questions were answered that I asked, and I was very pleased with those responses. The building is very well lit and clean---a huge bonus for me. I would definitely recommend this location to any of my friends.

Easy Setup, Great Service!

Sean was great and was very helpful with my transition to move out of my storage unit. I highly recommend this place if you ever decide to rent a storage unit!

Shawn did great job

Very clean and well organized. Professional staff. Highly recommend.

The complex was clean and well light. App was easy to use and access to the building very easy.

Shawn malik was extremely helpful . I came in on short notice in a jam and he helped me with efficient help and get situated. Great job all the way around !

Mary

They were terrific and accommodated my needs and I got a great unit indoors and climate controled on the ground floor. This will be so easy to access and manage our things.

Best service I ever got in a storage place. They are clean and easy to get in and out of.

This fellow Rick came in on a Sunday to complete my contract and was very friendly and knowledgeable.

I just want to say that I have never seen so many good reviews for 1 single person. Jessica, who was the previous property manager, had over 100 excellent reviews from customers that have been lucky enough to receive her wonderful customer service. I was actually giving a "not so good" review from a different property manager, who was there this morning and handled my situation in a very uncaring and unprofessional manner. But...kuddos to Jessica and I hope that she has received a promotion for her wonderful customer service skills! 5 stars on "this specific rating,"...but it is for Jessica...and maybe a very few employees that I've talked with on the phone...but definitely not the property manager who was there this morning (Friday 3/25/22)...who didn't even take any time at all to listen to my situation.

Shawn is fantastic! He really makes it easy and so pleasant. We will totally rent here for our next storage needs!

Can’t say enough good things about this place l. First positive experience from a storage facility!

Shawn is super helpful everytime I need something!

Sean is awesome! Super helpful and very patient

Always friendly staff. Clean facility, easy to get in and out of.

My storage fee was due today. I was told by the unit manager that if it wasn't paid by Midnight tonight that my unit would go into auction. I didn't feel like driving to Missouri to the actual unit. So I went to another location close to my house. I was paying cash. Shawn and his manager went above and beyond helping me find the store number for the James A Reed location. I called the property. No answer. I called the 800 number I was on hold for forever. But these two guys located the store number and I was able to pay my bill. If it wasn't for them my belongings would have been on Storage Wars tomorrow. Thank u again Shawn and your Manager for saving my precious belongings!!!

Shawn helped me during my renting a unit Was very kind during a stressful move. Customer service is the best

Excellent service. Staff is extremely friendly. Facility is the cleanest I’ve ever seen in a storage setting. Like hospital level clean. Well air-conditioned and the prices are very reasonable. Location is excellent. UPDATE 12/31/2021: still a great place to store your things! They are now Public Storage but the quality is still excellent!

I rented a 10x15 unit Nov. 3, when it was CubeSmart and not Public Storage. My rent was paid through January. Before I had a chance to complete the new rental contract with Public Storage, they canceled my rental. The cost to rent that unit is now $215, up from the $128.05 I had agreed to less than two months ago. I was not given any notice that the new contract had to be signed by a certain date or they would cancel my rental, and no one called, either. I'm sure they're thrilled to be out of a cheap contract, but I find their actions very shady.

Very nice and courteous employees. Had a very good experience and cheapest place I found

Do you have auctions and if so when are they?

What is climate-controlled storage? Do I need it?

Having to deal with the difficulties of moving and finding storage is a difficult task, but thanks to taunya and Shawn, my experience with cube smart was great. They were very helpful and made the process very smooth, I would recommend anyone that would need Storage to come to cubesmart.

The facility is clean, and I was able to get my unit online so it was an easy process.. HOWEVER it's infested with fleas.. wear long pants and socks/shoes when using the facility is guess.. I wouldn't recommend it Incase you have pets. 😬😬

staff available and very helpful. clean easy to book

This facility is extremely clean. The ONLY reason I couldn’t give it a 10 is because the restrooms were not in order. The manager here is great! Very helpful and friendly!

I liked that this facility is clean and climate controlled. Easy access to load and unload items in the back area of the building. and the staff was always nice and friendly whenever i encountered them at the facility. i also liked how many options in sizes were available.

Do you offer any discounts?

How do I access the storage facility?

How do I make a payment?

Online reservation was easy. Joe was great at explaining about your facility and showing me the unit and how to access the building. Filling out the required forms and paying went quickly. Storage units are nice and clean. Great experience so far. 8/2/2021 I've had my unit just over a year and decided to downsize to a smaller unit. There were some specials online so I reserved one. When I went in to complete the reservation Taunya was very nice and told me they had a smaller one closer to my original unit and she changed the reservation to that one so I didn't have to take all my stuff to another floor. I really appreciated that she checked and did that for me. I've been very pleased with the storage. Building has always been accessible and clean. Appreciate the carts they have by the door for customers to use.

This place will increase your rent $20 every 6 months. I feel that they do this because they are hoping it'll be too much trouble to move out, forcing you to pay the higher rates.

After a few months, my unit started to smell awful. The stench built and built. I alerted the office and they refused to investigate. I asked for a different cube, and they also refused to move me to a different cube even after asking three times.

Great staff, easy to rent. Very clean, very secure.

I've been renting a storage unit at Cube Smart for about 10 months and I recently added a couple more for short term. This is my 4th time using storage in my life and this place/team has been the best yet! This weekend Taunya helped me figure out a plan for upcoming needs and she went out of her way to call me the next morning when a slightly better option came up! I hadn't expected that great service!!! Super friendly, good value! Love renting space here.

Easy access and friendly hours.

Staff was very friendly and helpful

Came back to uses them a second time. Friendly staff good pricing. Quick convenient access to to my storage unit. I would definitely recommend using CubeSmart.

Great customer service warm friendly and easy to talk to.

I have been using this CubeSmart location for 2 years. Service has always been exceptional since DAY1, they receive packages, so nothing is shipped to my house exposed to weather or theft. Shawn and Taunya have always been very professional and helpful ! I would highly recommend this location if needing any storage.

There was a mix up on my appointment time. They However got me right in. The facility is well maintained. Staff very helpful.

Easy to secure rental space. Customer service is good. Facility is clean and well lit.

They do not deserve one star. I missed a payment by 3 days and instead of tacking on a late fee, the manager used my previous payment information to submit a payment without my knowledge. When I asked about the charge, customer support told me it was a manual payment, but when I spoke with someone at the store they said it was an automatic payment (it wasn’t) and began yelling at me for questioning the charge.

The customer service is great. The facility is clean, well-lit, and secure. The initial process to rent a unit during covid was easy. The process to move to smaller unit is quick and easy as well.

I cannot tell you how unhappy I was during my two years renting a 10 x 30 at Cubesmart. They treated me poorly. My rent was raised by $50 per month at the one year anniversary. They knew they could get away with it because I had a large unit that would have been very labor-intensive to relocate. Their staff also refused to give me a partial month refund when I vacated, which I recall being told would happen when I moved out. Maybe my memory is poor, but I was fairly certain I asked that specific question upon renting. I cannot say enough negative things about this storage facility. I rarely leave reviews on Google, and when I do they are always positive, to reward a business that tries hard. But I feel I must warn people about this place. If it was possible to give zero stars, I would do so.

Clean Faciity, great staff, good location. Very well please with service.

Everything was okay the only problem I had that my access code was incorrect... so thank goodness there was another couple there or I probably wouldn’t have been able to access my unit.

Its clean and well lit. Inside and outside cameras.

The process of obtaining space and rental is exceedingly easy and straightforward. Most arrangements for application are done efficiently on-line. Personnel are very friendly and helpful, and the facility is very secure and clean.

Clean storage. Friendly staff.

Great customer service just bad office hours. Otherwise a clean and secure facility

As a disabled woman looking for last minute storage, I was needing something very accessible and close to my family for upcoming surgery. After going in to their physical location to reserve and paying with my debit card in their machine I thought I was set for the next day to begin move. No. A few hours later the manager Shawn contacted my saying he needed my debit card number over phone because I have 0 balance. I knew that was incorrect as my bank alerts me when card is used and debited. I told him I’d call bank. He continued to argue saying he needed it. He called again leaving voice message he needed it. I had gut this was wrong and as most consumers know better than to give bank card number info over phone. I said it will charge me twice now for that unit and that’s 250 I don’t have that kind of money in middle of move . I’m ONLY paying for one unit and I have already paid it. He said he needed it paid again for me to have access. I requested we wait until tomorrow and until your credit machine possibly settles and you can see it. I went in next day after contacting my bank and verifying it was settled and they had my money. I even called bank in front of him. Again he refused saying he needed my physical card. I had to now contact my bank and dispute the transaction. I’m out of the money now as the bank investigates claim . Additionally I had to last minute, go locate another unit elsewhere that had easy disability access and pay money I didn’t have again. I’m still out the $113.

Sean or Shawn I’m not sure, but he was always super helpful if I ever needed anything! Great customer service. Low prices too!

Clean, well organized facility and Joe is super nice!

Went in the other day with my brother while he inquired about renting a unit. The manager (Shawn I think) was awesome. My bro ended up renting and asked me to leave this review because we were so impressed with his service. Cannot recommened enough!

Worry free, clean, friendly. Would recommend to anyone looking for a place to store their things.

Excellent customer service! The best!

Excellent experience signing up; nice new facility. The manager, Shawn, is very helpful and very kind.

I was very happy with the easy access to storage. The people at CubeSmart in Overland Park at 87th and Quivira did a wonderful job. They help me get set up quickly. My autopay was done every month. When I was finished, I was able to get finished quickly. I wanted to be able to get refunded for part of this billing cycle since I moved out on May 2, and I had another 3 weeks which I was finished with the storage. I wished my bill had been prorated for the month of May. I could've used the extra money with how things are right now.

Outstanding customer service! They worked with me during this COVID-19 pandemic and my subsequent complications. The two gentlemen in the office were tolerant of my tirades and still seemed to care. Security is fantastic, with cameras throughout, and a passcode is required to get in. They have refrigerated drinking fountains that are always spotless. Last but not least, the latrines are clean and have never been without the elusive toilet paper!

Very clean and with being right off the interstate it is very convenient. The store manager, Shawn, was a pleasure to do business with! Definitely recommend.

Facility was spotless. Shawn, manager, was very helpful.

Manager was nice, facility was clean

Shawn was awesome. Very welcoming even during a visit during corona. Practiced 6 feet without ostracizing me. Friendly, had a tour, thorough. Fantastic Hospitality..

Shaun, the manager, was very helpful re: ending our rental contract. The storage was very clean and well worth the value for a climate controlled facility.

The process to obtain a storage unit was very simple and quick. I do recommend reserving online as well. The facility was very clean with lots of lighting.

The onsite manager is knowledgeable, polite, helpful, impeccably dressed, and I adore his cologne. The bathrooms are clean and this is my indication of what makes a business succeed!

We have rented from many different facilities in different areas with different amenities and different ways of doing things. Weve rented anywhere from 5x10 all the way up to 20x30. Inside and outside. Climate controlled and not. Some offer electricity or don't with different hours of not only being able to see and speak with someone onsite but also the times you're allowed entry into your unit and believe it or not allowed to leave your unit. (We have been locked into storage facilities twice. Crazy!!!) I would say my husband and I are pretty knowledgeable and certainly experienced enough to give a honest and thorough review having anywhere up to 5 units at a time. The place is always super clean. No matter what time of day or how many people are there. I've Never seen it dirty. There is a garage type door for loading and unloading larger items which comes in extremely helpful. All of the units are climate controlled and being indoors it is very nice this time of year that you're not completely frozen or blazing hot in summer. There are several outlets and fire extinguishers on each level which is nice!! There is a public restroom accessible even after management has gone home. Also, believe it or not, even with several stories of units they share all are relatively easily accessible. They have a very large sliding doors coming in and out of building and the doors to units are the best anywhere we've ever been. Slide easily, close easily, and lock easily. They also offer 4 large carts for you to use to move stuff in and out of your unit. Able to access your unit 7days a week 6am-9pm which is pretty standard but here you dont have to worry about spending hours locked in or making phone calls for a ride home because your vehicle is locked in like a few of the other places (actually all 1 chain just multiple locations and is annoying, unsafe, and ridiculous.) They offer a variety of sizes, moving supplies, and first month free on select sizes. ok... now that's all the info that I like to know before choosing and moving into a unit but you can find most of that on their website if you just knew where to look. I just put it all together for ya. What's not on there is the manager there has been awesome. He stayed late the first night we moved in. Even tho we had reserves online we had to sign paperwork and when we called to let him know we were running about 15min late he offered to wait for us so we could get everything taken care of that evening rather than having to wait until morning which was awesome!! He has always been courteous and this is not the first time we've rented from him nor the first time he had stayed late to help us out. He's knowledgeable and friendly and is willing to answer questions and will make sure you are aware of any specials or deals you qualify for or any tricks or tips that could make your time there the best experience it can be. All in all I'd say not just cubesmart but this location is the best around. Friendly knowledgeable staff, easily accessible, great location, reasonable prices, and all the amenities. 2 thumbs way up and I'd give it 10stars if it would let me. Highly recommend!!! Thanks again for all your assistance during this time and past rentals! Rena Farmer

Shawn at the front desk was friendly and helpful. The area is clean and the units appear accessible to customers but with good security.

I had an on-line reservation, but was unable to get to the facility until 15 minutes before the office closed. The manager stayed late to show us the unit, explained everything in detail, answered our questions and helped with filling out the paperwork. He was extremely courteous and professional. I highly recommend this facility and especially it's manager.

I am very pleased with my experiences so far. Professional and helpful staff. Very well maintained facility. Easy access to my storage unit.

Wonderful new facility. Very clean Got the exact size space I wanted. Competitive pricing. Shawn (manager on duty) was great. Very helpful

Manager is very kind & helpful. Storage is clean and indoors which is great.

Clean secure

This was the best storage place I ever used. I highly recommend them. The one gentleman remembered me when I would pop in to get items out of my storage during the time. If I had any questions, I would email the office and they would respond back in pretty good amount of time.

Clean storage place, nice service

Clean and friendly staff. The roll carts they supply come very handy. And the elevators help alot

Shawn at the cube smart on 87th and Quivira was super helpful and got me in a storage for a really good price for such a new place so I was super surprised and thankful

Shawn the store MGR was nice and friendly, did a great job with getting me started.... made it a quick easy process!!!! The building and office area was very clean and neat!!!

Raised prices on our unit by close to 15% a few months after we started renting. No advance notice, just a letter telling us it’s already in effect and it’s on the next bill in 3 weeks.

Jake was very professional and informative. The facility is very clean and well maintained. Great experience!

I would recommend this facility to all. The service was excellent, and the facility allows me to feel my belongings are genuinely safe. Very easy access to move items in and out was essential for me as well. Glad they are in the neighborhood.

Great, the counter manager was friendly and knowledgeable.

Rude

Shawn was very helpful at move in. Very clean and safe place to store your belongings. Typing Cubesmart in a GPS for this location will send you about a mile down the road but the building is easy to see.

I just left Central Self Storage employment, walked into cube smart for safe storage and was astounded by how different this company is. It was clean, clean halways, bathrooms, and office. The manager was polite and got us a great deal. They spray for bugs and have rodent control and the whole building is climate controlled. They also have the new lock system that sits in the door, so no worries of break ins. I was highly impressed!

Excellent climate controlled storage, had to change storage unit and add another. Very friendly staff and reasonable prices.

The help was very nice, he even brought us water. The only problem was trying to find the place. They need a sign at the entrance. My GPS was sending me a mile down the road. At one point I was lost. But it is a beautiful building and no problems otherwise.

Shawn was fabulous with us! His customer service was outstanding!! He explained everything thoroughly and was so professional! Because of Shawn I had to share with my loved ones about Cube Storage!

I had the best experience with General Mgr Shawn Malik today. He knows what customer service is all about. He made it so easy to secure a storage unit. CubeSmart is somewhat less expensive than others that I have investigated. What a beautiful facility. Thank you Shawn for your kindness and quick service today. I was in and out in no time

If you are looking for a top-tier storage facility, look no further! You WILL NOT find a better all-around place in the area than CubeSmart. The building and units are SPOTLESS. The manager Shawn is a true pro. Within minutes of making my original reservation online he had already called to confirm with me my next steps. When I arrived for the first time to finalize my storage contract he treated me like a VIP and made the entire process effortless and even FUN!. I would without hesitation recommend this facility to anyone in the area looking for a quality storage solution.

Staff very courteous, well prepared & knowledgeable.

Very clean. Very nice people. Less expensive than competitors. Free use of hand carts were very useful for moving in.

Great service..

Alice was great, vey helpful. Excellent place to store all your belongings. Very safe and brand new facility. Would definitely recommend CubeSmart.

Great friendly staff and an excellent price. Brand new building with excellent security. Perfect place for your storage needs!