Got my place and set up everything over the call in less than 15 minutes
Todd was very professional and very pleasant to deal with. Was very impressed with his knowledge and excellent customer service
Lea-Ann was very welcoming and professional and made this moving process a thousand times easier!!!
Muy buen servicio Liz eres muy amable
Clean location. Todd the manager answered all my questions and explained everything clearly. Will definitely rent here in the future.
Update: still happy with this location. Had to call the manager with a couple questions about my bill and he was able to help me.
I think when you need an extra space for your extra stuff then public storage is the best option.
Need to understand their rental policy, door lock purchase policy, rental insurance policy etc so there is no surprises when you need to move out.
Great service from Denise, we really appreciate it!
This place is great and Luccia wad great also
I LOVE Lucy. Every time I have an issue she resolve it Quick! Super eficient and professional
Totally recomended.
Luccia is good knowledge specialist here. Highly recommend!
Lucy very nice and professional help me find the unit i needed
Lucy help me to find the unit I needed at the best price. Recommended
this dude Todd went overboard to make sure I was smiling when I left he checked all the boxes.
I'm glad to hear that Todd was very helpful at Public Storage! It's always great when employees go above and beyond to assist customers.
Amazing Customer Service ! ! ! Todd helped us with our storage needs. Was very helpful making sure we had the proper unit to fit our needs. A+++ Service. Will come again.
Thank you Todd for your help!
The moment I stepped into the facility, I was impressed by the cleanliness and organization. Todd greeted me with professionalism & guided me through the process with ease. The attention to detail instilled confidence in me to rent here.
Prices keep going up and up .. Told free payments on the automatey phone, but charge 10.00 for payment... There worst than loan shark's... And trying to get help! They charge 20.00 by phone... Not happy at all... 😡
Always nice to feel welcome when i pay my bill. Lucy very unique individual she should get a rise!!!
LUCIA VERY PROFESSIONAL HELPED ME A LOT TO FIND THE RIGHT UNIT AMD THE BEST PEICE.
The worse. They went into my storage and items were missing. I was told that my items could not be returned and all items are stored at the owners risk. I also overheard a female customer complaining a month earlier that her jewelry in her jewelry box were missing. I should have left at that moment. Now, my valuables are gone. This is a shady location. To make things worse, my unit even had mold in it from the ceiling leaking.
This place is filthy. They have a terrible rodent problem. I saw a bunch of mice running in and out of a storage unit. I also saw mice droppings everywhere.
Todd is very helpful and very efficient. He will walk you through the entire process in no time!
Thank you very much Todd.!!
Lusi nos atendio el dia sabado 7 muy amable
Great customer service....jace
Luccia was awesome
Great service
I would like to thank Todd for helping my 85 year old grandmother. He was very kind and patient …
Melgar was very professional, informative and helped me with my needs. She made it easy to make a decision to find the perfect unit for me.
MELGAR is very helpful and knowledgeable and professional
Lucy provided excellent customer service, she helped me in each step of signing in process, I would highly recommend this unit.
Melgar Thank you She helped me a lot, kind, caring Lady is a good specialist in her field.
Manager Todd was great. Explained everything you need to know. Thanks
good attentive customer service (From and on behalf of Paulette Welsh)
Todd is the best. Helped me out and is very nice and cool.
Todd (elk grove village) was extremely helpful and provided plenty of information and options for our storage needs. Look forward to keeping my storage items at this facility.
This is my first time here. But I love this place. Especially, Todd who work there. He is amazing and he helped me to out to transfer from one storage to other storage right away. He really hard worker and very helpful person. Thank you Todd
Carmela is amazing, very helpful, will Definately use this location again!!!!
Carmela is such a nice person she had me in and out super service !
Carmela was awesome, great customer service
Got to say that this is one of the most polite staff I’ve met in a storage place. Went the extra mile to find material needed for my needs and helped in the correct decision making in size of storage needed. Would recommend them any time and certainly now. Thank you Mrs. C.!!! Great service.
Carmela is the best!!!
Made everything easy as 123
Carmela, very nice and helpful person.
Very nice customer service.the lady is very nice to everyone. Always has a smile and very.helpful
Extremely satisfied with the service at public storage.. The representative Carmela is amazing!! So informative and accommodating to all of our questions and concerns.. Left me feeling with peace of mind!! Carmela was very helpful and went above to explain in detail monthly rates and security measures!
Clean and efficient nice and helpful people working there...
Great service from Carmela.
Carmela is amazing and always helpful. She always had a good attitude and is easy to work with. Best customer service in town.
Couldn't have asked for better experience or more helpful person than Carmela.
She the best...
Customer service here is great here! Carmela was very helpful and kind when it came to questions I had.
Carmela is the best she definitely know what she’s doing
Carmela customer service is the most impressive she greats you with a smile she is very professional and she answered all my questions and not once she have a negative attitude every question she answered she answered it with a smile I felt very comfortable doing business with public storage
Carmela was so nice, helpful
Been renting here for a couple years. Visited tonight to move a couple things out of my unit. While moving a couch, we tipped over a humidity absorber thing and it spilled everywhere. Of course we were there after office hours. We were in a pickle because we didn’t want to just leave without trying to inform them. We were able to flag down someone related to the business so we could at least tell them what happened as we felt bad about leaving it. Someone else who worked there ended up coming out to talk to us and explain what can be done about it. I really, really appreciate them doing that. It was after hours so they didn’t need to help me out but they did! Thank you so much for being so kind and understanding. :)
I continue to rent from this facility year after year it is the best one I have found in my life. Carmela puts the "custom" in customer service.
This woman rocks she can fix any problem you have!
Carmela had me In&out in couple seconds she know what she’s doing
Carmela was amazing! Thank you for all of your help and assistance! Great personality and was very nice! Highly recommended!!
Thank you Ms.Carmela for an awesome and easy experience! I greatly appreciate you
Good location with an attentive Staff. Happy I found them :))
Very polite to talk to and helpful
Carmela was very helpful and polite and made me feel at home
Carmela was great!! She definitely knows what she’s doing. Got me in and out! Updating my info was a snap for her! Thx Carmela!!
I was in and out super friendly customer service everything super easy to rent a storage . Carmela the best
As a business owner and using the storage to store my access inventory i am always in and out of the unit droping something off picking something up, so i would always get out and press the key in code and keep doing it until one day, Carmela the manager on site, waved at me on the way out between my personal matters and was able to assist me and simplify my life by introducing me to the app, helping me set it up and test it, and verify that it works properly with my phone. That day is now went down in history of the best customer service I ever received. Single handedly did she not only save me from the cold days of getting in and out, But also with such a great app I am always driving into the unit safely. Thank you , for making my life a little easier.
Carmela is a very nice person good service very helpfull 🙂
Carmela great manager any problems with unit , or any questions will be token care of with her , thank you
absolutely a great experience staff was extremely polite and very helpful especially Carmela she helped me throughout the hole time with any questions or concerns I had also she was extremely knowledgeable place was very clean and safe I would recommend anyone who is looking to rent a storage unit to go to this location
Carmela was very helpful with everything highly recommended her for any issues. Thanks carmela