Public Storage Self-Storage Units at 2901 Touhy Ave, Elk Grove Village, IL
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 43/moSmall 5'x5'
$ 43/mo $51Best Price Label2 unit left!
- Inside unit
- 1st Floor
5'x10'Online only price$ 68/moSmall 5'x10'
$ 68/mo $80Best Price Label
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 78/moMedium 7.5'x10'
$ 78/mo $92Best Price Label1 unit left!
- Inside unit
- 1st Floor
10'x10'Online only price$ 80/moMedium 10'x10'
$ 80/mo $94Best Price Label
- Inside unit
- 1st Floor
8'x10'Online only price$ 85/moMedium 8'x10'
$ 85/mo $100Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 107/moMedium 10'x10'
$ 107/mo $126Best Price Label1 unit left!
- Outside unit
- Drive-up access
7.5'x15'Online only price$ 112/moMedium 7.5'x15'
$ 112/mo $131Best Price Label
- Inside unit
- 1st Floor
10'x15'Online only price$ 161/moLarge 10'x15'
$ 161/mo $189Best Price Label
- Inside unit
- 1st Floor
10'x20'Online only price$ 201/moLarge 10'x20'
$ 201/mo $237Best Price Label1 unit left!
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Elk Grove Village
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Elk Grove Village Storage Units Next to O'Hare Airport
Public Storage in Elk Grove Village is a convenient self storage facility for customers looking for storage options right near O'Hare International Airport.
This facility is directly northwest of the airport at the intersection of Elmhurst Road and Touhy Avenue, less than a mile south from I-90.
Outdoor storage units and indoor storage units provide customers with different options when browsing cheap storage units. Plus, anyone looking to store a vehicle should check out the enclosed units intended for car storage, truck storage or SUV storage.
With apartments, townhomes and mobile home parks popular in the area, local residents can grab a 5x10 storage unit to keep boxes of important items, bulky winter clothes or small kitchen appliances close to home, or a 10x20 storage unit to hang onto that old couch, bedroom set, spare mattress and any other over-sized item that may not have its own space at home.
Home to the largest industrial park in North America, with thousands of businesses fighting for space in one small area in Elk Grove Village, a 10x30 storage unit can serve as additional business storage, holding supplies, equipment, paperwork or even extra inventory right near the job site.
This location is open 7 days a week and the property manager lives on site.
It seems only fitting Public Storage offers exceptional service to customers in Elk Grove Village, the city known locally as "The Exceptional Community."
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 263)
Great customer service....jace
Luccia was awesome Great service
I would like to thank Todd for helping my 85 year old grandmother. He was very kind and patient …
Melgar was very professional, informative and helped me with my needs. She made it easy to make a decision to find the perfect unit for me.
MELGAR is very helpful and knowledgeable and professional
Lucy provided excellent customer service, she helped me in each step of signing in process, I would highly recommend this unit.
Melgar Thank you She helped me a lot, kind, caring Lady is a good specialist in her field.
Manager Todd was great. Explained everything you need to know. Thanks
good attentive customer service (From and on behalf of Paulette Welsh)
Todd is the best. Helped me out and is very nice and cool.
Todd (elk grove village) was extremely helpful and provided plenty of information and options for our storage needs. Look forward to keeping my storage items at this facility.
This is my first time here. But I love this place. Especially, Todd who work there. He is amazing and he helped me to out to transfer from one storage to other storage right away. He really hard worker and very helpful person. Thank you Todd
Carmela is amazing, very helpful, will Definately use this location again!!!!
Carmela is such a nice person she had me in and out super service !
Carmela was awesome, great customer service
Got to say that this is one of the most polite staff I’ve met in a storage place. Went the extra mile to find material needed for my needs and helped in the correct decision making in size of storage needed. Would recommend them any time and certainly now. Thank you Mrs. C.!!! Great service.
Carmela is the best!!! Made everything easy as 123
Carmela, very nice and helpful person.
Very nice customer service.the lady is very nice to everyone. Always has a smile and very.helpful
Extremely satisfied with the service at public storage.. The representative Carmela is amazing!! So informative and accommodating to all of our questions and concerns.. Left me feeling with peace of mind!! Carmela was very helpful and went above to explain in detail monthly rates and security measures!
Clean and efficient nice and helpful people working there...
Great service from Carmela.
Carmela is the best she definitely know what she’s doing
Customer service here is great here! Carmela was very helpful and kind when it came to questions I had.
Couldn't have asked for better experience or more helpful person than Carmela. She the best...
Carmela is amazing and always helpful. She always had a good attitude and is easy to work with. Best customer service in town.
Carmela customer service is the most impressive she greats you with a smile she is very professional and she answered all my questions and not once she have a negative attitude every question she answered she answered it with a smile I felt very comfortable doing business with public storage
Open on sundays correct?
Carmela was so nice, helpful
Been renting here for a couple years. Visited tonight to move a couple things out of my unit. While moving a couch, we tipped over a humidity absorber thing and it spilled everywhere. Of course we were there after office hours. We were in a pickle because we didn’t want to just leave without trying to inform them. We were able to flag down someone related to the business so we could at least tell them what happened as we felt bad about leaving it. Someone else who worked there ended up coming out to talk to us and explain what can be done about it. I really, really appreciate them doing that. It was after hours so they didn’t need to help me out but they did! Thank you so much for being so kind and understanding. :)
I continue to rent from this facility year after year it is the best one I have found in my life. Carmela puts the "custom" in customer service. This woman rocks she can fix any problem you have!
Carmela is very nice 👍👍
Carmela was amazing! Thank you for all of your help and assistance! Great personality and was very nice! Highly recommended!!
Carmela had me In&out in couple seconds she know what she’s doing
Thank you Ms.Carmela for an awesome and easy experience! I greatly appreciate you
Carmela was very helpful
Good location with an attentive Staff. Happy I found them :))
Very polite to talk to and helpful
Carmela was very helpful and polite and made me feel at home
Carmela was great!! She definitely knows what she’s doing. Got me in and out! Updating my info was a snap for her! Thx Carmela!!
Great service! Ozlem & Tracy were very helpful!
I was in and out super friendly customer service everything super easy to rent a storage . Carmela the best
Carmela is a very nice person good service very helpfull 🙂
As a business owner and using the storage to store my access inventory i am always in and out of the unit droping something off picking something up, so i would always get out and press the key in code and keep doing it until one day, Carmela the manager on site, waved at me on the way out between my personal matters and was able to assist me and simplify my life by introducing me to the app, helping me set it up and test it, and verify that it works properly with my phone. That day is now went down in history of the best customer service I ever received. Single handedly did she not only save me from the cold days of getting in and out, But also with such a great app I am always driving into the unit safely. Thank you , for making my life a little easier.
absolutely a great experience staff was extremely polite and very helpful especially Carmela she helped me throughout the hole time with any questions or concerns I had also she was extremely knowledgeable place was very clean and safe I would recommend anyone who is looking to rent a storage unit to go to this location
Carmela great manager any problems with unit , or any questions will be token care of with her , thank you
Carmela was very helpful with everything highly recommended her for any issues. Thanks carmela
Great staff !!!
Great customer service fast and really helpful
This made my move much easier, Carmela was great!
I come here weekly to check on my storage unit for work and never had any problems with this location. Carmela is amazing and is great with her customers. She flags me down whenever I get shipments that don’t make it to my unit and is always a pleasure to be around.
Carmela is great Menager and helped me with setup my account
Luccia was very helpful and friendly. The entire process went smooth and easy. Thanks again for your great customer service!!!
Carmella has offered amazing customer service. After knowing her location was not temp controlled. She helped to guide me to a different location and has followed up with me to ensure the best service. We need more caring individuals in the world like her!
Everything was very easy and went smooth. Carmela is the best! She was very friendly and helpful!!
The best customer service experience in any Public storage in Town!
My experience with public storage was great I highly recommend it to anyone and Carmela has great customer service and the great personality.
Carmela has great customer service, I’m a very satisfied customer
Ozlem has my information on the phone…. she is a very friendly person and she gives good prices when I was in need of a storage 🙂🙂🙂
Customer service is not easy I stood 45min just holding a conversation and learning how things work. Thank you Tracy for been so patient and explaining to me. She is very friendly and made me feel so comfortable putting my things in storage there. bringing me on board to Public storage family
Tracy, in particular did an incredible job providing unbelievable service when I needed it most. Her professionalism, care, and general attitude can't be beat. Public Storage did a great job and Tracy in particular deserves all the recognition.
Tracy is amazing! I needed my lock cut off because I lost my key and she followed-up promptly and her customer service is awesome.
First time at this store. Tracey was amazing and exceptional highly recommend
Tammy was very helpful with the check-in process.
Tracy Lawson is amazing she is very helpful when it comes to answering my questions about public storage
Looking to rent a space and I gotta say Tracey was so helpful!! The way things been n people struggling during pandemic.. it’s always nice to come across some amazing customer service! Thank you Tracey!
5 stars hands down! As I was reviewing some of these reviews kind of skeptical on if I should use them I went ahead and called for a reservation. The lady I had spoke with was so kind and professional that I went through with it. Needless to say when I had arrived with my truck packed Tracy was there and all my worries had disappeared! I have tried different storage places and each time I did not trust them as they gave me bad experiences. However, Tracy here deserves more than 5 stars! I will be telling everyone I know that lives close to come here ! Thank you to Tracy for being so kind and helpful in a stressful situation for me!
Thank you public storage for helping another business out! We have been trying to expand our services and needed a place to store most of our paperwork and office things as we wait for our place to be built! The lady at the front desk gave us our best option and was beyond helpful. Thank you Tracy! I will most definitely be recommending you to all our customers in need !
Odd hours; can't use their trashbin.
This is my second time using a public storage (first time wasn’t so great) and I have to say Tracy was such an amazing help! Not only was she such a great help but she made the process easy! If I can rate this place a 10 I would! I highly recommend this public storage, A big thank you to Tracy!
If i could give this place and Tracy a 10 star review i would. So let me tell you why i want to give 10 stars. I lived in Chicago for 2 years while i was going to college. I finished up college and had to go down state for an internship so i needed a place to store all of my apartment stuff while i was gone. Tracy was more than helpful, she showed me the various unit sizes and helped me decide on which one i needed to store all of my belongings. She went above and beyond to make sure i knew it was a safe and secure faculty and that nothing g would happen to my belongings while stored here. I don’t care if i live 2 hours from this facility i will only be using them. If you want an excellent associate to help you i recommend Tracy. 10+ stars! Thank you :)
Tammy was super nice and very helpful definitely recommend!
No problem renting a storage spot
Tracy was the biggest help! Very nice an explained everything. Also wanted to mention she went above and beyond to help me choose the right size storage unit! Thank you so much Tracy!
This is our second time using this Public Storage facility. Our experience has always been pleasant and without any hassle. The staff is great. They get you set up with your unit quickly and when it's time to move out they are just as good. Thanks to Sue for a quick easy moveout.
The Best Customer Service & very nice person, Tracy was very friendly and explained all the details and helped us choose the right unit for our storage, Tracy went above & beyond and took her time explaining everything, I give Tracy 10 Stars , A+, once again.. Thank You Tracy for everything stay blessed & safe. Regards, Anjum
Tracy thanks you for your help, great service.
Excellent customer service. Very friendly.
Tracy was so great to work with! I’ll be back any time I need storage
Tammy and team are great! Setup our unit online and it was super easy and fast. Thanks guys and keep it up!
Tracy is very helpful! Very friendly and knowledgeable!! Thank you Tracy for all your help!
Sue is fantastic. Took great care to get me set up on my first rental.
My experience was extremely smooth and well explained...all questions were answered and I got a clear understanding of terms and service. Tracy was a great help and I loved her customer service and she was very polite...thanks Tracy and public storage...
Sue at this Public Storage facility was such a joy to work with. She is extremely friendly, efficient and helpful. It has been a pleasure working with her during our rental period. I highly recommend this facility. It is clean, well run and has great customer service.
Always Dependable great and courteous service, quick check in.
Public Storage will try to rip you off from left and right once you move in. They charge $10 convenience fee to pay over the phone using their automated system, not a human. In order to avoid the $10 convenience fee every month, they want you to pay at office while we are in a pandemic. Stay away from all Public Storage.
Because of remodeling we needed storage for our stuff. Aldo was a great help getting us to the space we rented online.
Can I get to my storage after 6 PM? will my code work after office hours?
Was in to rent a space the other day, just trying to clear up some room at our house, Aldo was there and helped me every step of the way. He made us comfortable renting here. Thanks for the help.
Rented earlier today, Aldo help us out. Really nice guy and made the process go real quick. Thanks again.
I have never stored anything before, and I stopped by this location and spoke with Aldo. He was very friendly and made the process easy.
Jennifer was very helpful. Thank you.
Great service from agent Maria..
I’m very happy with the service., Jenifer it’s very nice and efficient . I highly recommend !
I went to reserve a storage unit at the Public Storage on Touhy Ave, Elk Grove, earlier today. I haven’t yet taken occupancy so will update my review after. I was so impressed with the excellent customer experience that I felt the need to post a review sooner. I dealt with Jennifer - I believe she is the manager. She was immediately approachable and very friendly. I wasn’t sure what size storage unit I would need (I’m new at this) and she had a lot of patience in showing various-sized storage units to me. Additionally, she was extremely honest about what size would accommodate my needs. She easily could have up-sold me to more costly units, but did not. She explained why the storage unit I ultimately reserved would be more than sufficient for my needs. Some other benefits of this locations: clean (don’t under estimate this aspect); secure; convenient location. But again, dealing with Jennifer took out a lot of the anxiety of this experience. I felt like I was dealing with a human being and not a pre-scripted sales person robot. I am so glad she is at this location. Will update after move-in / move-out. UPDATE (12/20/2019). Moved into the aforementioned storage unit. Fortunately dealt with Jennifer again. The move in was just as smooth as the preliminary reservation experience. She called a few days ahead of time and also the day of my scheduled move in. She drove me directly to the unit for inspection and then I was issued an access code. By the way, as she predicted, my storage unit was a perfect fit. I moved my 2 bedroom, 2 bathroom-sized condo into a 10 x 10 unit.
Jennifer was Geat help.
Maria was awesome thanks for listening to me
Jennifer was amazing help. Thanks!!@
Easy access,& not far at all (from getting to the office)!. #ILIKEThat! 😁👍🏽👍🏽👍🏽👍🏽
Thanks Maria for your hospitality. We had a lot of laughs during our move day.
I have had at least one unit here for about 10 years for one reason or another, my stuff has always been safe and cared for. Jennifer is awesome,kind, and easy to work with. If you need a safe place to store your things this is the place to go.
Maria was super friendly. Thanks for your help!
Easy access location. Jennifer was very helpful and pleasant!!
Jennifer was great help. She made my move quick and easy. Thanks for helping me with my storage needs.
Jennifer was very helpful :)
Jennifer was great help. Thank you so much
Jennifer is truly amazing. she always goes above and beyond when we are in need of a space.
Maria thank you for everything, process was easy and you explained it all perfectly
Maria is a very pleasant lady! If you need anything stop on by and see her, she’s just so attentive and always smiling
Tracy was very helpful and excellent she took the time to show me the different units and prices. if you see this rent from her
Jennifer was great help. She provided great customer service with my storage need. Rent from her if you read this.
AWESOME customer experience and service from Jennifer at Public Storage in Elk Grove Village. She took the time to show me the unit and go over my numerous questions regarding the rental without making me feel like an inconvenience..I will definitely recommend this place to anyone needing a unit. Thank you very much
Jennifer is such great customer service. We have such good conversation and she really helped up protect are stuff by purchasing damp check and putting plastic over are stuff to protect from dust. Thanks again.
I am a repeat customer. The reason i always choose this lication is because of the property manager Jennifer. She is always such a nice person. Jennifed really believes in her job and takes customed service to the next level. I will continue ro rent from Jennifer
María is nice
Jennifer is always great help with my storage needs. My company always rents with her verses other store. thank for the great customer service.
Customer service was great by Jennifer very professional very helpful very comfortable facility wide access nice and clean facilities and I do recommend this facility for all your storage needs
I have spoken with Maria a few time with any questions I have had with either me calling in or going in she always had an answer and never seemed to be bothered with my billions of questions always has a smile when I have seen her and very amazing ! I feel everyone doing anything with customers should be like that. It seems she actually enjoys her job .
Don't bother calling, all you get is a frustrating automated system. How do you get to talk to a live person????? Nice staff, accommodating, helpful. Although there are minor issues, it's just a storage unit. Last time I was at my unit, I noticed that my lock was in the wrong hole which means that someone has a master key and looks into people's lockers. If I didn't have anything but junk in there, I'd be really, really, really upset. So, forwarned is forarmed.
Do not listen to Jennifer she will lie to you. I asked for regular price.... guess what $25 increase after 3 moths. Go enywhere else.
Jennifer is such a pleasure to talk to always smiling and friendly.
Jennifer was fast an nice.....
Jennifer was great she helped me find the perfect storage for my needs. Great customer service!!
Jennifer and Maria offered excellent customer service! Great location!
Any storage likes keeping your stuff I was just visiting there and head auctions going on selling people's stuff on them
Jennifer was very helpful to me in my move in process. She was very nice and answered all my questions
Tracy was very helpful. Great Customer Service.
This place is so dirty is unbelievable! The associate Tracy showed me a unit that not only had told damage, but the unit was extremely dirty! She didn't even wanna ask me questions and had a really bad attitude. Won't be putting my stuff here ever.
Stopped by to make a Payment Jennifer helped out he was very friendly and helpful. She really knows the meaning of customer service.
Jennifer was great
I got to store stuff. It was nice. Great staff!
A month ago they opened my storage where I had saved a sound with a value of 10,000 dollars. Manager Magdalena cared little and told me that those who had to pay me was insured. She tyvo a terrible deal for me and to date no one has been responsible for the theft. How can this happen in such an important company? People should know that they do not use their facilities because they are not safe and their things can be stolen as it happened to me. Also, they do not have surveillance cameras.
Great costumer service , Jennifer is very helpfull , nice and clean storage facility
Jennifer is awesome. She offered the most convenient options and her happy and positive attitude made us feel good about deciding to store our items in the 21814 facility. Mag
Jennifer was awesome help in helping me get my bill paid.
Jennifer was very happy and very helpfull curtisy is very hard to find in alot of bussineses
My name is Tony (Thao Duong), I came by the office today Feb 1st, 2018. Jennifer is one of the best customer service! She is awsome! Thank you and thank you Jennifer! Also thank you the manager.
Its always a pleasure to rent a unit every winter at this location. Jennifer has a great costumer service always does her best and always looking out for the costumers
Jennifer went far and above her requirements to make sure I was happy
Jennifer was great help. I came in from another state to vacate and she just was great. Thanks for all your help.
Jennifer has awesome customer service is very helpful and polite. Any questions i had she answered with the best of her knowledge.
Came in to rent and the lady that took care of me I think her name was Maria was very friendly and helpful definitely will tell my friends and family about Public Storage
Jennifer and Maria are both very friendly and knowledgeable. They are patient and took their time to explain my options to me and made sure I was comfortable with the choices I made. I highly recommend both of them.
Leslie and the rest of the staff were very professional. Had no issues at all. Very friendly and great follow ups
Wow this actually the first public storage were the property manager knew what she was saying and doing. The day i moved my stuff to public storage my car died inside the gate jennifer the manager came help me jump my car. I would recommend public storage to public.. good people!!
Jennifer has great customer service skills. I came in mad about some charges I did not understand. Jennifer took the time to explain it all to me. Thank you very much for taking the time to help me understand. Hope to see you next month.
I just want to say I really appreciate the customer service that Jennifer has provided for me in my time that in need for storage she helped me well thanks again
I have been a customer with Public Storage for two years now and I have worked with Jennifer she provides exceptional customer service she always goes over and above no matter what it is just to satisfy the customer and she should be recognized for that. Exceptional customer service again over and above in everything that she does no matter what it is just to please the customer . Public Storage should be thankful that they have an employee that always goes above and beyond. There are very few people in this world that take pride in their position. So I hope the Public Storage honors that and Jennifer.
Tracy was very sweet and helpful. Answered all my questions quickly, very pleasant.
They stole all my camera and production equipment . Beware the employees are thieves, do not purchase the insurance it's a scam google public storage scam and read all about it . It's been going on for a while now. It state's in the bogus insurance policy that if their is no sign of FORCED ENTRY, they will not honor the contract. Forced entry by their definition, means you must provide the cut lock, they know this so when they the employees break into your storage ...and steal you valuable stuff , that you worked hard for, ( 16 years of my life they stole $30,000.00 of equipment that I use as my livelihood) they make sure they take the cut lock with them, then the Lennox CA sheriffs department will make sure they put no sign of forced entry on your police report, this means the bogus insurance company ( Orangedoor ) will deny your claim . Lots of information about it on youtube I hope this helps someone not go through what I went through with these people. I actually became homeless because of this. Not only that been in major depression, behind this do not use ANY public storage the scam is nationwide, the San Francisco News channel did an investigative report on this exposing everything, but they forgot to include the police involvement in this,,,, do not use public storage YOU WILL REGRET IT. See more
Had a great experience! Jennifer was very helpful and explained all my options and even showed me around.
Stopped by to make a payment. This Tracy was in and was great. Last time was Jennifer. Every time I'm in this store they are always helpful and nice verses other stores I've been in.
Great staff and location. Very supportive and professional.
Jennifer was nothing short of amazing! Very helpful and awesome attitude. I would highly recommend public storage off of touhy Ave. especially if Jennifer is the one to help.
Manager Jennifer is doing awesome job! Fast check in, keeping the whole clean(even their bathroom is clean!), and super friendly. Recommend to anyone need a self storage.
Jennifer and Tracy are the best they are always helpful with all my storage needs I was going to vacate but Jennifer convinced me to switch in the smaller unit
Tracy was very helpful!
Overall, a good experience. I had an outdoor unit so I prepped the unit by laying plastic sheeting on the floor as a moisture barrier because cardboard boxes would be sitting on the floor. The plastic did its job. I also covered all my belongings with a huge, thick plastic sheet to act as a dust cover. Glad I did because dust, dirt, leaves, etc. did work its way into the unit.
Would like to review my public storage... Public storage on Touhy by Elmhurst has to be one of the best public storage's around Not only was the customer service Representative Tracy very nice she explained everything very thural. Never had any issues with any of my items or neighbors knocking over my items on their move in I have never passed by and the gates were open after hours. I feel very safe at this location and if I need storage in the future this will be the first place I go to. Thank You AA & RB
Went to the Elk Grove location to get a storage for my mother. Had a great experience with the girls that took care of me and my mother. Jennifer and Tracy are great ladies they are very professional, helpful, friendly. They both are great. I really recommend this place not only for their prices but for the friendly faces. Thank you Tracy and Jennifer
Awesome People to work with, Very Nice, Hard working and they keep a constant eye on the place. Excellent Value and People
I've had great experiences whenever I've been in this office. Both Jennifer and Tracy are friendly and professional. I hope to be done with my storage space soon but I know if I ever need it again I'll be right back here.
Jennifer is amazing made the process of getting a storage unit so simple! Great customer service!
Jennifer and Tracy are great, especially in explaining our options for units.
Tracay was a great help today!
I went in to get a storage and Tracy was so amazing she was on the phone but was so nice and asked me to please hold and I notice how friendly she was on the phone and then she helped me she was polite and friendly
I was passing through Chicago to see friends and needed a place to store my trailer. I came here to rent a storage locker to put my trailer away so I didn't have to drive around with it. When I entered the building I was greeted by Jennifer with a warm welcome and a smile, I explained what I needed and what I was doing and she set me up right away with a locker. I started with one but my trailer didn't fit and Jennifer was ready with another and it fitted perfect. When I was ready to leave I was greeted by Tracy once again with a warm welcome and smile when reviewing the paper work she noticed something was amiss and called her boss to straighten it out. Now this was in my favor and really surprised me, she could have said nothing and I would have never known. These ladies went above and beyond to help me and made it very easy to store my things. If you want to be treated like a person and not a number this is the place to go for your storage needs. I highly recommend this place and will rent form them again. Thank you ladies.......
I went in today to make my payment and I just wanted to let you all know Tracy was very respectful she was polite she had another customer in the office and she even knowledged I was there I really had a great experience walking in thank you
Loved the service Tracy was soooo much help. She was attentive and understood or needs and delivered awesomely!
Need storage, professional help ? Ask for Tracy Knowledge lady in the front desk
OUTSTANDING SERVICE . JENNIFER HELP ME OUT AND SHE WAS GREAT THANKS!!
Jennifer, she is perfect.
Signed up online yesterday, 6/4, to lock in Memorial Weekend 1/2 price Sale. Within minutes I got a call from Jennifer to let me know that since it was the last day of the sale, she recommended I come in that day to not lose out on the price. I made it in by 4:30, half hour before closing. Jennifer seemed genuinely excited to see me. She was cheerful, friendly, helpful and made useful suggestions. The location is convenient and the unit and hallway were well maintained. I'm happy to have locked in a great price so close to my new apartment. I feel my stuff is safe and I'm grateful to Jennifer for making me feel well taken care of.
Went in to ask about renting a unit. Jennifer at the front desk was really helpful and answered all my questions. The lot was really clean and taken care of, unlike some other locations I'd seen. She seemed like she really took pride in her work.
The receptionist Jen is very rude she never gives me a straight answer when I call and the last to times I have been in the office she has had a little girl in there too is she getting paid to babysit too fix this issues
Jennifer was great. I stopped in to ask about prices and left with a lot more information that I hadn't thought of. She showed me two different spaces. I will be back for one when we move in August.
Stopped by to pay a unit, Jennifer was great very respectful and curtious. I will be back there next month and maybe for another unit
Stop by to make a payment Jennifer the manager was wonderful with great customer service. That is hard to come by now and days. So thanks to u Jennifer see tou next month
Hi, Im writing I went into storage today and there was a real nice girl working named Jennifer, she was amazing. she was a pleasure to deal with. I hope you keep the great staff you have, because it just makes it a great experience when you come in. Thanks Jennifer and to Public Storage in Elk Grove, illinois on Touhy Ave.Hi, my name is Bianca, and I currently have a storage unit in Elk Grove Public Storage, it is a unique situation I opened a storage unit for my daughter to keep her belongings, and there has been some family tension and Jennifer and her manager attended to the situation, I only have amazing things to say about Jennifer and this storage location, they make me feel secure of safety of my unit, and they have good security rules, Jennifer went above and beyond her work duties, and made the situation more comfortable, and I know my unit is in great hands, and I would suggest this specific location and the best workers. Thanks Jennifer and manager, great job. Thank you, Bianca
Randy was great. They will miss him.
It's clean, and the units are very easy to get to.
Jennifer and randy are great. They really help with my storage needs. They answered every question i had. Thanks again guys. Jim
The guy here who runs it, is awesome. I want to say thank you, Randy!!!!!!!
I stopped by the other day to pay on my brothers unit and the manager Jennifer Richardson was extremely nice and helpful. She even went out of her way to give me directions to a store I was having trouble finding. Thank you for the outstanding customer service!
Jennifer and randy really helped me today. I needed a new unit and then I needed to pay for it. They answered my questions and helped me pay for my NEW unit. Thank you to Jennifer and randy. You guys were a wonderful help
Randy is a good guy to do business with, he knows his stuff.
went in seen randy got some prices. thanks for the help
Randy/Jennifer are awesome
Inquired on a unit happy on prices thank you Randy
Randy is a good honest hard working guy. tells you like it is. as long as he's there, I'm coming back
Have had my unit for years, I love the customer service here
I went in to this storage location on Wednesday, i met Randy. I like what i seen. I'll be returning.
Not convenient if automotive service doesn't recognize your account or phone number, and website not working either. SMH
Thank you, Randy for your help.
Had a big haul, Randy was pretty helpful!
went in for some unit quotes, Randy was a huge help. Thank you!
Randy is an awesome employee, answered every question i had. Thank you.
Been to quite a few different public storages and the one on Touhy is by far the cleanest, most well organized one I've ever been to. Dealt with a guy named Randy, very well mannered and extremely professional. I highly recommend using this storage facility for all your storing needs. Will definitely continue renting a locker from here. :)
Randy was very helpful and informative about all of my concerns. ... regarding my possible storage needs .... and hes not bad looking either (nice butt) !
I went in the other day for a quote on moving supplies and a possible unit. the property manager, Randy was a huge help!!!!!!! Thank you.
This is not the first time been here more then ones I like the service
Good storage location nice people but very cold!
I wen t to Public Storage with some questions on rented a storage unit, Debbie and Randy were extremely professional and very considerate of my time. I left there one potential happy and educated customer.
Randy was a fantastic help with all of my questions and concerns. Great associate, and customer service.
very clean site and friendly people to work with, thank you randy for all your help with my moving and storage needs, I would defiantly use them again and recommend them to friends and other people that might need storage. ps thanks again randy !!!!
Randy is an awesome help. Thank you.
Absolutely awesome! Randy is top of the line in customer service.
I came in to pay today and Tiera is just devine. Great customer service and beautiful smile. Keep it up dear. Great job to whomever hired her, she is a pleasure to be around. Great energy and very positive.
Thank you Randy for your help. You rock! You were a big help.
Randy, you rock! Thank you for your help.
Came in today inquiring about moving boxes and supplies. I appreciate the help I recieved from Randy and Teira. Very knowledgable people. Thank you guys a bunch.
Randy is an awesome asset to your company. He is a people person. One of nicest guys I have met. Thank you for your fantastic customer service.
Thank you Randy you were a big help. My wife and I appreciate your help. Terry
I have been to a few public storage facilities, and some of them have provided mediocre service. I really wasn't sure what to expect when I went to this location, but I got the complete opposite of what I thought I was going to get. This storage facility is great with excellent service. Randy is the best. I'm happy that I chose to leave my possessions in the care of the person working at this facility. In the past couple of years I've moved around from facility to facility. I'm definitely pleased with the service here, and I'm glad I chose it.
Randy & Debbie are great. I rented at this location a handful of times over the last 18 months. They are both very easy to work with and Fast. They get you in and out in no time. Very efficient. This is a Great place to rent a storage unit.
Randy is awesome. He helped me with a unit price and boxes, and moving supplies. Thank you Randy! You rock!!!!
Usually people put things into storage because they experience life changing events. Public storage has its policies, which Randy and Debbie enforce without bias, but more than that they offer a "touch of humanity". They are compassionate people in every way that they can be given the circumstances and in the most trying times they are comforting . I am a 5 year associate.
Randy was a true help, he helped me find a unit for me on my fixed income, was eager to help and make both sides happy ... a friendly sales person, exactly what the industry needs
Fantastic!!!!!!!! I was interested in storage for my motorcycle during non riding season. Randy is highly intelligent and knowledgeable. The company has a great asset.
Love the location, the guy Randy that works there is alwaysgoing above and beyond...super helpful to say the least. I recommend to all my friends, thanks for your 4star service!
Debbie and Randy are great.
Great customer service received randy is a wonderful asset to the company.
Randy & Debby make this company what it is today. Great place.
He a very helpful person great asset to the company will be back do to Randy & Debbies help.
I continuously have great experiences visiting Public Storage in Elk Grove. Debbie and Randy are great at giving advice and helping in every aspect of every visit. Both are willing to bend over backwards in order to make every visit successful. They both have great product knowledge for they're merchandise and were able to advise me on everything that I needed for moving and storage. If either ever needed a job, I would be willing to hire them myself because of the excellent customer service that they both provide.
Debbie has been amazing all the way! I am so thankful for her. Moving isn't easy, especially into a storage space, but Debbie and crew made the experience so much better than I had expected. The price was the best in town and the rental spaces are clean and well-lit. I couldn't be happier with my experience. Thank you!
Public Storage offered me a great unit at a reasonable price. I kept my unit for two years and never had a problem. My things stayed in wonderful condition! Randy and Debbie were always able to answer any questions I had. Thank you for a great two years!
I recently rented a space at this property and was very pleased with my experience. Both Randy and Debbie were extremely knowledgeable and helpful. They explained ways that I could protect and store my items in order to make the most of the space that I rented. They are professional, friendly and caring individuals and the exemplary customer service that they provide should serve as an example to others.
Going through a very difficult time, require a storage unit for unfortunate reasons. Randy was amazing in helping with all of our needs, answered all of our questions and concerns. He made this process easy and painless. I am very appreciative for all of his time and patience. Thank you so much Randy for being just awesome!!!!!!!!