Talked with Tina Today about some questions I have about getting a unit. She is very patient and knowledgeable about all aspects of Public Storage!!! She answered all my questions and some I didn't know I needed answers too. When I'm ready to Storage next month, I will definitely coming here to Storage, just because of Tina.
Came on property and talked to the PM Tina, she answered all of may questions I needed answered, she was very knowledgeable. I will be using PS again
Great place Excellent Service!!
Tina, Was amazing and helped my wife and I out for the perfect size storage unit we needed.
Tina was great! 10/10 recommend!
The process was relatively smooth.
Tina was awesome today. Thank you!
Tina is the absolute best. Thank you!
Gabby was a big help to my son and I when I moved lockers. She is very personable, knowledgable, kind, and helpful.
Gabby helped me with my rental everything went great. Thanks so much 😊👍
Good customer service and clean. Would recommend
Gabby was wonderful and answered all my new company Pletchies storage questions, highly recommend
If you go, ask for Gabby. She was very helpful with all my questions
Wonderful Employees that work here!!!!!
Tina is the best! I highly recommend this place in Chicago!
Workers always going above and beyond to help
UNSAFE Use precaution storing here (unmanned facility). Not a safe facility. Lack of cameras which resulted in my 2 catalytic converter being stolen from my stored vehicle. Reported to public storage with NO RESULTS.
Lazy manager that doesn't clean up the grounds.
Was a great help definitely bring more business thanks Nathan
Poorly maintained Facility. Three rate increases within last twelve months. Original space leaked in rain storms to point of significant property damage. My only compensation was larger unit in facility at supposedly same rate. Replacement unit was being charged at larger unit price within three months of renting. Only good quality is location.
Shout out to the customer service! Tina was so helpful answering all of my questions.
Tina was really helpful and prompt! What a awesome place to do business with!
HAD questions and the Property Manager was Very helpful and knowledgeable THANKS AGAIN TINA APPRECIATE ALL YOU DO!
Needed a fast and trustworthy place for an emergency situation. Called and spoke to Tina who quickly sprung into action and got me covered. This weekend could have been awful and now it will be stress free thanks to your wonderful team leader. Thanks Tina!
Everytime I go here it's always clean. Unlike most storage places. Tina is a awesome person. Always helpful and very polite. So is all the staff.
James was a great help had a great laugh!
James is the property manager there and handled everything very professionally. He even noticed that the new employee made an error on my account and he called to inform me as well as handle the situation very thoroughly. He's super easy to talk to, extremely helpful and pleasant as well.
5 star service every single time!! Jay is always on point!!!
Friendly customer service! They are so helpful!
They never disappoint. Shout out to "James" for always making doing business with Public Storage that much easier. Wish there were more people like James in the customer service industry. Great attitude and very easy going.
I had a hard time finding the entrance to the building at night. But I was able to get in okay.
BOTH STORAGE UNITS ON WESTERN AVE. IN CHICAGO HEIGHTS ARE TERRIBLE!
PLEASE FIX UP THE UNIT GROUNDS BY PAINTING, UPDATING AND GETTING RID OF THE CREEPY INSECTS AND THE GARBAGE!
BOTH AREAS LOOK LIKE SKID ROW!!
UPDATE AGAIN!!!!
Take your stuff out of this facility!!!! Rates keep going up! People are reporting that it’s unsafe and things are being stolen or destroyed!!! It’s RIDICULOUS!!!!! I’ve called corporate for help CANT get anyone!!!! All they do is respond here with thank you for using public storage! What?????? How do you have a 4.8 rating unless ur using people ur friends with to send a review!
Update Again!!! Unfortunately I wasn’t told that the changes they made to my agreement would only be for 6 months. I was hit with a high unexpected bill the other day! Trying to talk to the person who works there is pointless!!! This is unbelievable. Only changed my agreement in the first place so that I would give a good review!!!! I’m so over this place! I found out was lied to. WOW!!!!! SMH 😞 SAME ANTICS!!!! I never received anything in writing about a change of agreement.
They do what they want. Truly unfortunate! Wow
Very unsafe property. This property is a satellite property, which means there is no employees. We rent several units at this location and have had catalytic converters stole off our vehicle with no recourse from public storage. This matter has been reported to management with no return phone call. See other storage facilities other than public for your storage needs , And the five star reviews that you are reading are solicited reviews from the employees.
👍just had to say still love the place.
Amazing facility and great company
Jenny is a great. She answered all of my questions I had about the units. Very through and making sure I received the correct information. More places need people like her.
jenny was very friendly and super helpful!
Great customer service and location
Don't ever store your items here at this particular location. You things will get damaged and the store will act like they don't know what happened.