Public Storage Self-Storage Units at 20909 Western Ave, Chicago Heights, IL

Shout out to the customer service! Tina was so helpful answering all of my questions.

Tina was really helpful and prompt! What a awesome place to do business with!

Tina is by far 5 stars!!

The property manager was very helpful, answered all my questions. Very polite.

Everytime I go here it's always clean. Unlike most storage places. Tina is a awesome person. Always helpful and very polite. So is all the staff.

Needed a fast and trustworthy place for an emergency situation. Called and spoke to Tina who quickly sprung into action and got me covered. This weekend could have been awful and now it will be stress free thanks to your wonderful team leader. Thanks Tina!

HAD questions and the Property Manager was Very helpful and knowledgeable THANKS AGAIN TINA APPRECIATE ALL YOU DO!

James was a great help had a great laugh!

James is the property manager there and handled everything very professionally. He even noticed that the new employee made an error on my account and he called to inform me as well as handle the situation very thoroughly. He's super easy to talk to, extremely helpful and pleasant as well.

5 star service every single time!! Jay is always on point!!!

Friendly customer service! They are so helpful!

They never disappoint. Shout out to "James" for always making doing business with Public Storage that much easier. Wish there were more people like James in the customer service industry. Great attitude and very easy going.

I had a hard time finding the entrance to the building at night. But I was able to get in okay.

Use precaution storing here (unmanned facility). Not a safe facility. Lack of cameras which resulted in my catalytic converter being stolen from my vehicle. Reported to public storage with NO RESULTS. Passed on to the team but no reselts as of 1/15/23

BOTH STORAGE UNITS ON WESTERN AVE. IN CHICAGO HEIGHTS ARE TERRIBLE! PLEASE FIX UP THE UNIT GROUNDS BY PAINTING, UPDATING AND GETTING RID OF THE CREEPY INSECTS AND THE GARBAGE! BOTH AREAS LOOK LIKE SKID ROW!!

UPDATE AGAIN!!!! Take your stuff out of this facility!!!! Rates keep going up! People are reporting that it’s unsafe and things are being stolen or destroyed!!! It’s RIDICULOUS!!!!! I’ve called corporate for help CANT get anyone!!!! All they do is respond here with thank you for using public storage! What?????? How do you have a 4.8 rating unless ur using people ur friends with to send a review! Update Again!!! Unfortunately I wasn’t told that the changes they made to my agreement would only be for 6 months. I was hit with a high unexpected bill the other day! Trying to talk to the person who works there is pointless!!! This is unbelievable. Only changed my agreement in the first place so that I would give a good review!!!! I’m so over this place! I found out was lied to. WOW!!!!! SMH 😞 SAME ANTICS!!!! I never received anything in writing about a change of agreement. They do what they want. Truly unfortunate! Wow

Very unsafe property. This property is a satellite property, which means there is no employees. We rent several units at this location and have had catalytic converters stole off our vehicle with no recourse from public storage. This matter has been reported to management with no return phone call. See other storage facilities other than public for your storage needs , And the five star reviews that you are reading are solicited reviews from the employees.

👍just had to say still love the place.

Amazing facility and great company

Jenny is a great. She answered all of my questions I had about the units. Very through and making sure I received the correct information. More places need people like her.

jenny was very friendly and super helpful!

Great customer service and location

Great

Don't ever store your items here at this particular location. You things will get damaged and the store will act like they don't know what happened.

Employees are good and so is their service

Great place clean and very well kept all the workers are amazing great customer service

Cristel, has been extremely helpful during a difficult time in our lives. Definitely someone you want to work with! highly recommend this location.

Cristal was very, very helpful.

Cristal was awesome

Felicia was very helpful.

Felicia was amazing girl she was so sweet thank u

Cristel was really nice and explained everything.

Cristal was awesome love her

Cristal was professional and handled my needs with care. She was fast and made sure all my questions were answered. Great customer service. Will recommend to friends and family.

Cristal WAS EXCELLENT, I'M SO GLAD SHE WAS ON DUTY SHE MADE ME FEEL SO COMFORTABLE, & she was so patient with me. THANK U SO MUCH.

Great customer service by Crystal. She was extremely helpful and made my experience so easy and stress free. Thank you!!

Meagan is the greatest. I also needed help with the app and are made everything so smooth and easy.

It was a quite interesting experience first time using a storage unit luckily Megan was there to help thank you

Awesome customer service ☺️ couldn't ask for a better person working here. Meagan made me feel stress free helping get something that suited me. I walked in stress out and left very happy. I'll definitely recommend Public Storage to family and friends at this location.

Meagan did such a great job.

Incredibly friendly and helpful staff! Meagan is a very sweet and knowledgeable employee. She made me feel comfortable and answered any question I had. Everything was clean and well kept which, obviously nowadays, is very important. Looking for a unit to store excess stuff in cuz im the type that can't seem to throw anything away lol and the decision was made easy.. Would certainly recommend this location :-)

Meagan is hands down the best manager! Came in there today trying to find a box to ship a Christmas tree and she went above and beyond helping me, when I couldn’t get a box from her she guided me into places that might work best for me. Keep up the great work Meagan!

Very nice staff, beautiful facility, made everything super easy

Celina offered great service

Celina was awesome with my grandpa moving in today

This is for sure on of the best storage places I have used over the years of moving back and forth! The customer service here is amazing all thanks to the manager Meagan. Meagan made it really stress free to get everything set up and she is always more than pleasant every time i stop by.

Meagan has outstanding knowledge there wasnt a question she could not answer.i couldn't be more excited about renting way to go meagan!!!!

Celina was great with my elderly Aunty Monica Anaya

As of late I have received professional, friendly service from Meagan. She truly makes me feel like a valued customer which I highly appreciate!

Meagan showed hospitality and helped me in a great way! Very polite as well

1/27 12:20pm came to this Public Storage to ask for assistance in regards to my fathers storage unit. This lady came to the door very rude and said that we need to call corporate to get into our unit. Not sure why she is working in the office if she is unable to assist customers.

Meagan she has excellent customer service skills, extremely knowledgeable and professional and pleasant. It’s always such an enjoyable time.

Meagan was unbelievable abd fantastic better then best such a great experience!!!!

Meagan was so helpful and I would highly recommend this location! Such a great attitude!

Meagan was so helpful. She did an e rental over the phone with me and once I couldn't get it she was fast to troubleshoot the issue. I would highly recommend going in to see her!!

Meagan is the best! She is very professional and friendly. She is very knowledgeable and can help with any questions you have about their units. Would highly recommend!

Meagan was amazing she helped me through the process and made it as painless as possible . Five stars.

Meagan has the best customer service ever. I needed moving supplies there wasn't anything she didn't know. Keep up the great work Meagan

Meagan is the greatest employee to have ever worked here. Not only did she help me with my reservation but she also got me the best price. I will send all of my friends and family her way. Very well spoke and helpful she's full of great ideas I cannot say enough good words about her

Meagan is GREAT! The property and unit is very safe , secure and clean! I would DEFINITELY recommend to family and friends 😊

Meagan is great to work with and feel safe and confident storing my valuables

Megan was great. Friendly and fast service. Clean units! Would recommend.

had moved and packed up my whole apartment and put everything into storage. That was still new. I only live at the place i moved from for 8mo and i put the stuff in storage 2 to 3 mo of it beening in storage my stuff had water damage on everything i owed.and the Insurance place that they have me to go with that they were offering for the storage unit did not want to acknowledge my damages and took me through so much red tape and keep being disrespectful and offered me amount that would not nowhere near cover my item's this place storage units flood

Meagan was absolutely perfect. Keep up the good work!

I am always one to wait to the last minute to do things.... but that was not a problem for Michelle (whose originally from an Indiana store) she took me in right away and helped me. We chatted briefly about random stuff but she has awesome customer service skills and a very positive attitude!!! Thank you very much Happy customer = Happy Business😜🤓

Crystal was very and sweet.

I have to give Carlisle an honest review. Today I witnessed an amazing lady who was dealing with some issues in her hand and even with the pain she still helped me with my lock. She always puts the customer first and we need more of her.

Always welcoming

Employees are ok, but do not communicate. The inside storage unit that was assigned to me contained dead crickets. Also, the price that is advertised does provide ALL the fees. There's a $25 administrative fee, $20 lock fee, also you cannot proceed online unless you accept Public Storage $15/month insurance fee.

Just rented a unit and it could not have been easier. The manager Carlisle helped us out and was very friendly. She made the process very easy while answering all of our questions. Will definitely recommend.

Crystal is the best!! Very nice and knowledgeable.

I love this storage place better than any of the other ones in the area. Crystal is ALWAYS extra nice and patient with me.

Great experience

I stopped in inquiring about moving supplies and Crystal was very knowledgeable and helpful.

Carlisle was VERY helpful and enthusiastic in terms of helping me and my uncle out. I would definitely visit here again!

Crystal was very helpful. I started to leave but she quickly fixed things..

You don't pay on time they will lock up your stuff

Excellent service

Crystal was very helpful and informing today. I have used public storage before and I had some negative interactions with previous employees, but after working with Crystal I will always choose Public Storage from here on out and I am glad that I chose to return!

Want to say that Carlisie was very nice and helped me out figure what to do to make reservations and make my moving process easier !! thanks! Very Professional !

This place was clean and there was a nice young man that made sure that i was informed so I would tell anybody that this is the place to go for great customer service

Great sevice

Carlisle really helped me out with my storage needs! Indefinitely will be back!!

Great customer service from Carlisle

Very good service from Carlisle

Very nice service

Clean quiet secured storage area

Carlisle has the best customer service she gets you in and out in no time!

I have visited and called. I enjoyed speaking and the professional service I received from Carlisle. I will definitely return.

This is a very nice location staff is professional and welcoming.

This location is the best!!! Crystal is awesome she answered all my questions, helped me pick the right product and the bathroom is as clean keep up the good work!!

Crystal here was great kind understanding just very helpful i come here even though my unit is at 1505 they are rude and no one is ever there but if u want good services come here ask for crystal thank you crystal you are awesome

Crystal here is great thank you for your help kind words and the time you took showing me my unit and helping me with ways to pay

I have been using this facility for about a year and have received great service from all of the employees, particularly Crystal, who I deal with most often. I was there on Sunday, and always, she was very helpful and a pleasure to work with.

Came in and spoke with Madison today she was very helpful with what I needed to know. She customer service was excellent. Definitely recommend this location!

Crystal and Madison were great! They helped me out in a pinch. Thanks

The best of the best is at this location and her name is Crystal, excellent customer service. My company continue to use Public Storage facilities across the country because of managers like Crystal.

Madison did an amazing job and was very knowledgeable of the units!!!

Crystal and Ebony were very helpful and friendly. Came in inquiring about a space and they convinced me to rent that day.

Decent place to store, almost had a bad situation develop. It was due to bad communication tween their staff saying one thing & mgmt doing something different. They need to be clear from day one where their valued customers can park their vehicles & be on one accord

Wow! Crystal and Carlisle provided excellent customer service. I could not have asked for better, more professional service and I would highly recommend anyone to check out this storage location because of my experience. They earned these 5 stars and I'd honestly give them more if I had the option.

Great customer service from Madison, everything was explained extremely well and clear. Was provided with the right size the other day.

Clean facility and Maddison was kind, courteous, and super patient with us and helped us with our difficult situation

Ebony and crystal just help me with my space and was very helpful I never rented a storage before Ebony was patient and took her time with me thank you public storage ebony turned my bad morning into a good one with her great advice thanks ebony

Clarissa very helpful great customer service

Ebony and Crystal was very professional and friendly. My experience was great!!!

You have to ask for Ms. Ebony. D-Y-N-O-M-I-T-E!!!

Ebony and Crystal were excellent to work with! They helped me find a unit and moved me in right away even though I was dealing with a tough and unique situation. I'd highly recommend this location!

Ebony is very nice, customer service is outstanding and was very knowledge! Thank you, Ebony for your help!

Sony was very professional and attentive to me as a customer. Will recommend others to come for service.

The sales lady Eboni help me save money, thank you

An employee by the name of Carlisle was very helpful and patient with me far as picking out a unit. Very courteous and respectful. Great experience and great employee

Ebony here was great this morning very helpful with payment really nice thank you ebony

Ebony is amazing her personality is what brings me back I will continue to refer family and friends to her location.. she knows her job and always takes her time with me

Had a spectacular experience today at public storage Clarissa was such a great sport even though it was right before closing hours she still took my payment I was one day from being late..thank you you truly made my day and weekend!!!

Ebony here was great with my rental today very helpful and took her time her customer service was the best here thank you

Ebony was GREAT. She was very helpful and knowledgeable of the company products. Great service. Happy to be a customer.

That's was one of the best customer service experiences thanks to Clarissa I have one less worry.it couldn't have went any better. Very satisfied!!!

Nice place, but temperature goes down to 54 :-(

Ebony here was great helpful let me know what I need to pack up my stuff and showed me how very helpful Carlisle he just ask sweet and helpful thanks lady’s

Great customer service at this location with Ebony

Sucks

Carlisle made the whole process simple and was extremely helpful. Thanks Carlisle!

Ebony Dobbs is the best employee at Public Storage. She is always pleasant and professional. I look forward to seeing or talking to her when I visit.

Excellent service Ebony Carlisle

I recommend this storage place. Ebony here was great, right to the point. i told her what im storing she rented me my locker. told me everything i was going to need to protect my belongings and boy oh boy she nail it. toEverything is packed and wrap the to way. Thanks Ebony you really save our day go see Ebony here. And She's funny too

Ebony here did me well here took her time help me get everything I needed to protect my belongings the right way and she is funny thanks Ebony

I highly recommend this place! Ebony was a great help at taking me through the process to store my vehicle today.

Had problem with gate code but Ebony fixed the problem right away.

Very clean facility, the staff is very friendly amd welcoming . I would recommend this facility for your moving needs!

I am very ANGERY with Public Storage Chicago Heights Site! I have been a customer at that site since 2004 when the company was SHURGARD. The company was honoring retro pay I was signed up with auto pay at that time so my bill was paid on time every month up 11/1/2018. Once the business take over became Public Storage I was NEVER informed that the retro payment was no longer enforced. I had to close my account November 1, 2018 the Property Manager was very hospitable he told me that I had to contact Tom Menard the District Manager. I tried to contact Mr. Menard his mailbox was full and it hung up on me. So the Property Manager told me to contact Customer Service and I did. I asked Customer Service can I retro pay for the month and that I tried to contact Tom Menard with no success. Customer Service said that I had to talk to Travis Hardemen I left a detailed message with my contact number on his voice mail. To this day I have NOT heard back from him It's been 5 business day with no call back yet.😠😠😠😠😠😠 P.S. My contract with insurance started out at 169.00. On my move in date 2/12/2004 my retro pay was 104.90. My move out date 11/1/2018 my bill is 319.20. WITH ALL OF THE INCREASES OVER THE YEARS MY ACCOUNT STAYED IN EXCELLENT STANDING AND TO BE TREATED LIKE THIS IS JUST TERRIBLE😠😠😠😠😠

Crystal is such a gem-so professional & helpful

Can i store my car?

Vicki was great.She was very helpful and i do appreciate her help for me today

Vicki was awesome

Shahidah is Excellent very Professional!!!

Without getting to into detail, things are hard at the moment. Due to sudden and unforeseen circumstances 2 people close to me suddenly found themselves pushed out of the home and needed to move immediately as they had just moved in. We found this location since it was the closest and I cannot stress enough how nice I found the location and the staff to be. From the moment I walked in to the showing to the payment process, Crystal was patient, kind and attentive to giving me all the details. She even went above and beyond by letting me borrow a flatbed cart so I could move multiple boxes into the climate controlled unit. I don’t think I could express my gratitude to her and the location. Times may be hard and stressful, but due to the service provided at this location we had a much easier day than what could have happened. Thank you Crystal and thank you Public Storage

Crystal is the most professional manager that I have ever met. She handles her job meticulously and analytically. She is an excellent asset to your company, Public Storage

Service was fast and great wonderful personality

Crystal provides the best customer service. Thank you Crystal!! Wonderful facility.

Toshiba was very helpful and knowledgeable of the whole process. She showed is the clean unit and explained all that was needed. She was very friendly and courteous. She deserves a raise.

Toshiba was very helful, polite. Great employee!!!

It is a clean space but very inconsistent.... you can't get in until 9:30a.m. or after 6p.m....

Manny was awesome today! Quick service and good customer service

Do you have 10 by 13 storage units available

We really enjoyed Crystal and the storage unit is well kept. Glad we chose this business.

Toshiba had great customer service and was a big help today.

Sony is the best. Very helpful! Best employee they got.

Sony has very good customer service

Toshiba is really helpful today

I rented a space at the facility today with Toshiba she is a great manager she showed me several units to see which accommodate d me best. She was very helpful and had a great personality. I would recommend everyone to rent here.

Shahidah had Excellent service people person very polite and courteous

Shahidah has Great customer service !!@

Toshiba she did a good job and a great customer service

I came in to price a storage and Toshiba was very helpful and respectful

Toshiba WAS great!!!!

Excellent customer service from Crystal every time. Clean, dry storage, good price. Thank you Public Storage

Crystal at this public storage ROCKS!!!She showed great customer service,she was friendly, helpful,polite and worked on getting me the best price for my money. I would definitely recommend this location for all your storage needs. Thanks CRYSTAL...

Crystal is amazing!!! I am so pleased with the way she handled my transfer. She was very professional, pleasant and patient. GREAT JOB!!!

Crystal was amazing and very helpful!

Dashaya and Ebony help me with my customer needs. Thank you guys for everything.

Crystal was very helpful when I came to rent my unit she had a great attitude. And anytime I have come in she’s been very accommodating. Ebony is also a very good person to ask for information all in all I would recommend this storage facility to others.

Crystal made a process that could have been difficult as simple as possible, which I appreciate very much.

Crystal did a great job! I had a great experience and I’ll be back

Crystal and Toshiba showed excellent customer service today they were very friendly and helpful

Crystal was very very helpful and knowledgeable about what was explained to me. You need more Crystal's up here.

I was very satisfied with Dashaya today when i paid my bill she has great customer service

I had such a wonderful experience at this public storage! I was on a hunt for storage for a couple months now, and I went to a storage facility but the customer service there was not good. However, Crystal at this location was so helpful and very kind. I will be doing business here from now on!

Tanya is great

Dashaya is efficient Great customer service Number one

Crystal was such a big help ! She helped me find the right size unit in such a short time! Love it !

Crystal is very helpful, and very respectful! She is very professional! Thank you Crystal!

Crystal was extremely helpful. We arrived 3 minutes before closing and she never complained. Drive us around and made sure we were taken care of! She was funny and caring! Next time I need anything store I will come to whatever store she is at!

I entered the public storage office, And the employee there Crystal was so helpful, and informative, polite and courteus. She helped me with getting my storage unit the first time, and the next time I came she helped me out again with my storage fees. I left the office feeling like she really cared. Great Public storage office !!!

This place isn't a long term place you have. They bait you in with a promotional rate then switch it up on you after 3 months of service. Taking the price up. This is for long term customers and those that just started. They are a bunch of ripoffs. Calling corporate 800 number don't help.

This is the best storage facility I've ever visited. The representative Crystal was very helpful and professional. I'll be back for sure!

Crystal , was very patient, polite, and worked around and beyond our needs. She was off the charts nice. She should be promoted.

Crystal was fast and very helpful. Enjoyed her help. And she also helped me decide on boxing material.

Had a very good experience today. Christal was friendly, fast, and efficient. She was a joy.

Crystal did a great job . She polite and courteous. I am completely happy.

Dasha ya was very courteous and kind with helping me.

Crystal is great

Crystal was very pleasant & helpful. My storage is @the Merrillville Store on Broadway. Paying my bill@this branch saved ME time.

I was given courteous and prompt services from my initial visit until I checked out. Employees were knowledgeable and friendly and returned phone calls in a business manner and time frame. All my questioned were answered thoroughly.

Dashaya

I truly appreciate the service given to me and Andre was the best !! Always helpful and courteous and professional !!!! I hope he never leaves !!! I am happy with the service and understanding !!!! I would recommend public storage to anyone !!!!!

I came in to buy some merchandise and Crystal and Emmanuel were very helpful and informative. They were very professional and courteous

Andre is the best! Caring, professional and he treats you like family.

Great service pleasant place and great help,crystal a pleasure to work with.

Thanks! This place is great!

Love love love these people! Shout out to Andre for his superior service!

Excellent service from Andre. Very knowledgeable and was able to answer all my questions regarding storing.

Excellent place loved the service from Andre. Recommended to all!

This is Denise Fairfax and I met with Tanya she helped me today from the beginning to the end such a courageous young lady and know her business very polite and very patient thank you so much.

Nina gives out outstanding customer service

Love the people here. Very helpful!

Crystal was so friendly and helpful and answered all my annoying questions with a smile. Jeff was very nice. This is my first time renting a storage unit and they made the process easy.

Met Andre today and he was extremely helpful in finding my wife and I the unit that fit our needs. Andre was well spoken and very knowledgable about Public Storage. We have our unit and would like to thank Andre for his help..

Great job Andre! You're the best!

I went into this Public Storage location on Wednesday July 6, 2016 to inquire about a storage unit. Unfortunately at the time what I was looking for was not available, but I would like to say, the customer service I received from Mr. Andre was Exceptional. Thank you for your patience and taking the time to review and explain the prices.

Today my life is more complex and stressful and we ALL face problems in our own lives, but I want to acknowledge my sincerest gratitude for the Customer Service given to myself, my Mom, and ALL receive from Andre each and every time in-person or over the phone. Andre your Customer Service is 10⭐️ ALL THE TIME!!!!!!

I have been a customer of Public Storage on and off for over 5 years and have found this facility to be reasonable, clean and convenient. The staff is always helpful. Michael Cade was my hero last week - it was his 2nd day and he was so helpful it made my task for the day so much easier. Whenever I come in to make a payment the manager Andre knows me on sight and pulls my account up before I can announce who I am. I have rented storage space in other places in the past but since I have started with this location it has been my preferred store. Keep up the good work Andre & Michael. Doritha Merriweather 6/2016

Now dat's what I call Customer service. Ms. Crystal's service was impeccable and supportive in all manner. After the stress of even thinking about moving, it is always nice to know there is someone who can ease your load with numerous tips and advise on how to make it all a little bit easier. Used many Public Storage sites across the country, but this one is still my favorite. Give it a taste and see...

This place is great, glad I used them. Andre is a gem, I highly recommend Public Storage!

This was one of the better customer service experiences I have had in some time. Thanks

Andre is my favorite associate, he's always smiling and ready to help! He gives this location a warm homely feeling. He does a outstanding service here, and I look forward to seeing every time I visit!

Andre was very helpful and got me everything I needed. I would recommend him and his Co worker Jessica to everyone who needs a storage. They were friendly and gave great customer service.

Stopped by to get some mattress covers and Crystal was very friendly and helpful.

I would like to say that ANDRE are a very nice person and manager, he takes his job very serious,one he has been around for many year"s, He is a very business person if theirs any questions that you may have ANDRE always been able to give you answer as well solving the problems,this a very smart,Intelligent,very bright,Unique,fast on his job,he have a lot of sense of humor,he knows his business.as well he keeps his property very clean.the employees are very nice as well ,believe or not ANDRE have a sharp brain remembering old clients name. ANDRE you are the best the company have, THANK YOU SO MUCH FOR ALL THE HELP AND EFFORT. GOD BLESS YOU

Andre is the absolute BEST!!! Very thorough!!! Very considerate of my time, gets me in & out. Love It!

Andre - super knowledge and helpful guy. Thank you!

Clean facility and helpful staff.

Super service from Jessica!

This place rocks! Love the employees...great service

Thanks for the awesome storage

Tonya was very helpful

Andre is the best. I appreciate the help!

Jessica Curtis has done a awesome job, when I came into the store she greeted me smiled and had a great sense of humor definitely need more workers like her keep up the good work and thank you for my storage.

I have been a patron of Public Storage for years. I have had multiple units for both business and personal use. My experience with this location, and the manager Andre, in particular, has been exceptional. Andre is a true professional who has mastered the art of "Good Customer Service!" I have referred a number of my friends and associates to this location because of Andre and his staff. Keep up the good work!

The location in Chicago Heights has the best customer service, the clerk there Jessica is very knowledgeable, and friendly. I look forward to doing business with them again.

I never thought I would write a review for Public Storage, but the experience was fantastic. I typically only write reviews if the experience was great or if it was atrocious, as you can tell from the 5 stars I thought it was great! The staff was extremely friendly easy to talk to.

AWESOME customer service. Would definitely go there again.

Ms Nina was very pleasant and helpful. Enjoyed her customer service.

Very knowledgeable and help staff.

To the awesome team at that helped with out storage unit. Thank you so much. We will definely recommend you.

We appreciate your time & dedication. Thank you.

Right on! Had a great experience here. Thanks for everything

Thanks Andre! You're the bestest!

For a storage facility, this place is pretty cool. I was impressed with the knowledgeable staff & they were polite as well. Thanks everyone

Andre was very helpful and informative in choosing the appropriate storage option. Just the ticket!

Great people, great facilities!

Thanks so much for your help! Andre was so helpful and nice. I felt like my stuff was in safe hands!

I worked with Andre and he was able to get me squared away. The entire process was efficient and straightforward.

Thanks for your help, this was the most courteous and professional experience I have ever had with a public storage facility!

Super easy time signing up. Thanks for everything you guys were awesome!

Dawnya stayed after hour to take my payment. She has been a great help.

Dawnya went above and beyond to make our reservation go smoothly. I greatly appreciate her staying late to accommodate our move in. She was professional and courteous and I would highly recommend this facility. Thank you.

Andre did a great job getting me squared away. Knowledgeable & friendly, he made this experience an easy one.

Had a great experience at this facility. The office was clean, the staff was very helpful & I was pleased with my rental unit.

I had the pleasure of working with Andre. He took his time walking through the rental agreement & made sure I understood everything. Very pleased with my experience here.

Im getting married & in the process of moving & this place was a godsend. Andre was extremely helpful throughout this process. Thanks a lot

Thanks for your help! I'm home from college and need a temporary place to store my things. The staff was very knowledgeable and helpful.

The service at this facility is great. Everyone I have dealt with in the office has been great. They have all been friendly, helpful and knowledgeable, especially Andre. Will definitely recommend this location

Clean facility and exceptional service. Andre and his staff were helpful and ensured i walked away informed and happy.

My experience with this facility has been great. Be sure to work with Andre--he has been helpful and kind.

I've stopped through this facility a few times to buy boxes and other things. The staff here has always been professional and nice.

OMG these guys are great! Andre was super helpful! thanks so much

Smooth sign-up process, knowledgeable staff...overall great experience.

Came in inquiring about lockers & prices. Andre was very helpful. I didn't feel pressured and walked away a happy customer. Thanks

Enjoyed my experience here. Andre and staff were very helpful. thanks for all your help.

I came to get info on storage & Nina was very nice & informative. Dashaya was nice & friendly as well.

We moved from out of state and needed to store our belongings. I contacted Andre via telephone. He asked questions and made suggestions, he held a unit pending our arrival. When we arrived he further assisted us making our transition smooth. Andre was professional, courteous and a joy to work with. THANKS....

Clean facility and helpful staff. Thanks everything!

Thanks for everything. Very knowledgeable staff!

Lainee was a great help and very knowledgeable.

As soon as walked in the facility I knew this was going to be a an easy visit. Andre stayed with me until the end of my process and I really appreciate it. He has beyond exceptional customer service skills!!! Thanks Andre!!!

Mr. Andre is very great manager, always friendly and helpful. I appreciate Andre and public storage for being here!

Very nice & helpful manager Andre .... His customer service skills should be shared by all... Thanks again for your assistance 😄

Probably the worst storage place I've ever been too their prices are INSANE and they don't try to work with you at all. I will never come back to this storage facility again

Easy and efficient! Andre was quick and knowledgeable. He was helpful and considerate to all my needs.

Awesome manager,Andre has great customer service skills, cares about the public and works with his customer to make sure they are satisfied

I had a pleasurable experience at this storage facility. Andre was knowledgeable, made sure I understood everything and was a pleasure to deal with. That definitely went a long way in my decision to rent here. Thanks Andre!

Andre was very helpful and professional. The unit was as described and he gave us great advice for keeping our belongings dry. I would do business here again, very pleased with my service.

The Public Storage is very professional and very friendly. The manager Andre, always assists you with your needs, Great person - Jacobs family

Nina & Andre are always helpful & friendly. I would highly recommend this store for storage.

I truly appreciate Andre he has always been an exceptional representative of Public Storage and always goes above and beyond for all customers . I continue to refer customers to your establishment and I hope that your company acknowledges your superior employees !!!!! Sincerely, Ms. Aldaz

Generally, I do not take the time to review a business online, but when the service is exceptional--I feel compelled to make an exception. I arrived at the Public Storage facility located at Lincoln Highway and Western, all set to spend an exorbitant amount of money on boxes and packing materials...not my ideal way to spend an afternoon. Fortunately for me the manager, Andre was on duty. The level of professionalism he displayed was exemplary from beginning to end. He was very courteous and extremely helpful. He asked all of the right questions that helped me to purchase exactly what I needed and thanks to the pack pricing, I was able to do so without going broke! Moving can be an unpleasant and tiring experience, but the service that I received at this Public Storage site certainly made the process a bit less stressful. For all of my friends and family who may have need in the future, I will definitely send them to this location.

mr. andre is very professional in the way he runs this location. he is always helpful to me with any problem I may encounter. I would refer this location to all my family and friends.

Stopped in to buy boxes, received excellent customer service from Andre.

Andre is great guy!! I would recommend this storage facility!!

Nina did a fantastic job today. Thanks

Andre, the property manager, was extremely helpful. Nice facility also!

I have been a tenant with this specific Chicago Heights Public Storage location for over two and a half years, and I must say that I've gotten nothing but the best of service from Andre... not only is he extremely polite and very helpful each time I come in, but he also takes the extra step in knowing exactly who I am, remembering my back story and treating me just like family... so I would gladly continue to recommend this location and public storage services to any and every one that I know thanks to Andre!! :-)

My experience with Tanara Graham was exceptional!!!!! Her bright smile was very welcoming as I entered this location. I was undecided about the size of the unit that I needed but Ms. Graham evaluated my merchandise and helped me come up with the perfect size unit. I am so thankful to have come to this Public Storage location in Chicago Heights. I will definitely recommend this location to anyone in search of renting a storage unit. The office was clean and well managed. Tanara's kindness made this a very enjoying and pleasurable experience.

I am so thankful to have come to this Public Storage location in Chicago Heights the service here with Mr. Andre had been a God send. I appreciate his kindness so much, I will recommend this location to the people I know and those I meet I'm passing who is looking for a good clean Well managed facility. Thank you Mr. Andre! !!

Andre is my Public store manager what can I say; professional, helpful overall outstanding manager. My company is using public storage facilities across the country because of Andre. He is an asset to your company. With managers like Andre you have an advantage over the other stotage facilities.

Stores was really nice and very informative so I would recommend you to come here I just love public storage

Andre was very helpful with helping me choose which storage unit would be the best for me. He also explained everything to me and answered all questions that I had. Great job!!!

Regarding the Public Storage Facility at 20909 Western Ave., in Chicago Heights, I am thoroughly happy with my experience. The facility is clean and neat, the code and gate work flawlessly, and the staff are helpful, friendly, and experienced. Additionally, Andre is fantastic! He helps create a "personal" experience in an environment where one would typically only encounter an impersonal corporate response. Thanks Andre, for making the storage of my extra possessions a pleasurable experience!

Andre is AWESOME!!!!!! It's wonderful to know when people love and appreciate what they do for a living and I can tell that he's one of those people. Many times, people that are in need of renting storages such as myself, are in some sort of dilemma or crisis and working with Andre he made me feel comfortable about making the decision to patronize the facility. I rented my storage 1 day after the one dollar promotion expired which means that I had to pay regular price for the unit during the first month and I didn't mind spending the additional money because Andre provided excellent customer service. He initially had me scheduled to move my items toward the back of the storage area and I explained to him that the only person that would be available to move me was actually a handicapped individual so he didn't hesitate to give me a storage space closer to the front of the gate. He also allowed me to utilize the facilities dolly so that my transition would flow smoothly. Andre is a very accommodating individual who is very passionate about assisting the public and for that, THIS GUY DESERVES A TREMENDOUS PROMOTION.

My experience with Andre today would be a FIVE STAR service. He had taken care of my wife to downsize our storage unit. Andre was very knowledgeable of the mechanism within his corporate structure to make this happen. I was impressed with his thoroughness and knowledge of all of the documents for this transaction. Andre performed the changeover with great attention to detail and at the same time to keep the customer, that was me, engaged in all of the corporate documents. Andre has a "can do" attitude that makes the customer feel very confident that he is constantly thinking of the service for the customer.

I was sent to this facility by another one down the street because they had the $1/mo. deal on the unit I needed (kudos to that rep. as well). Nina had one customer when I walked in, but soon after had 5. She handled us all in turn courteously & efficiently. Her manager stopped by during our transaction and took over finishing mine to help her get to the other customers quicker, and he, too, was efficient & friendly. Good teamwork! Thanks to all.

Service and pricing was awesome! Fast easy and convenient! The associate, Nina helped me wonderfully and was very patient. Nice location, easy access, and no better way to store your things or vehicles!

Andre is awesome!!!!

I received exceptional customer service... André assessed my needs and provided me with a more than reasonable deal.... I saved hundreds of dollars. I highly recommend anyone in need of public storage, to look into this facility!

Andre did a great job of getting me set up. I was well informed of all of my options and all of my questions were answered to my satisfaction.

Andre and his staff members are both helpful and courteous. Have had a positive experience renting here. Thanks!

Andre is very knowledgeable, accommodating and friendly. He took me on a tour the different storage units, thoroughly explained everything about renting a storage space and made the process easy. That type of customer service is very much appreciated!

Public Storage in Chicago Heights, IL is a really great storage company. I just moved in today. The manager was eager to help assist me in moving in my property. He made sure the correct storage was the right size to fit my car. The $1 first month is a great opportunity to not miss out on by reserving online. You will have to pay for keys and an admission fee but I saved $100 on the first month for storing my large car which was a blessing. Its always good to find places that the employees welcome you in with a smile and this public storage does just that.