Absolutely horrible. Too bad this excellent storage company was taken over by a huge corporation. Paid my triple bill and now they've completely changed the lock without telling me and I can't get my childrens things out. I will be canceling by unit immediately. Never do business with these people!!!!!
I passed the entrance to this place 4 times. It's ridiculous. You actually turn into the heritage housing to get to the entrance.
This was a very pleasant experience. Noah was Awesome. He explained everything, let me know my options and answered all my questions. Upon going back this evening to put things in storage, I noticed the cobwebs that were hanging on the door as you lift it up were gone. Which Noah said he was going to "blow the unit out some". Thank you Noah for a very pleasant experience!
Great Customer Service And Very Friendly Staff. Unit is very clean.
They workers here are very friendly I love the time they took to explain the process to me as a first time renter. They also walked me through finding the right unit for my things. Thank you so much for the help and time you took to explain everything for me!!
Robert you made self storage a piece of cake. Simple, efficient and trouble free. You are the best Robert...keep up the fantastic work Sir.
Robert eas extremely helpful to me in getting the space I needed. Highly recommend.
Noah and Robert were extremely helpful, kind, and quick! This facility has great hospitality and answered all my questions!
Robert was very friendly the whole process was quick and smooth so far so good if it continues likes this ill have nothing but amazing things to say about this facility
Great experience when switching to a bigger unit.
I had a great and easy move in. Simply self storage has a guy at the property who helped me and he was very friendly and kept the conversation going. Would recommend to anyone. Prices are great. & the location is very convenient.
Mr. Robert was awesome he talked me thru what I had to do even tho it was after hours and told me step by step. This was my first storage unit and it was awesome. The unit was bigger than I thought and I love the extra security so thank you simply storage and thank you Mr. Robert 💗
Good Friendly Service. I’ve got a Storage here twice.
Robert helped me get a unit last month and gave excellent service. Today, when i needed more space, he was able to move me to a bigger unit in under 20 minutes hassle-free. Convenient location, mil friendly
Don’t ever go here I reserved a storage unit paid and signed my lease for me to get to the gate of the facility and not Be granted access due to them having wifi issues. I have yet to be contacted by management I’ve called two different numbers no one answers at the facility.this was on Saturday 4/29 The customer service number on 5/1 stated they have no idea what facility I’m referring to after I provided them with the address. Here it is Monday I had to pay for a whole new unit with another company due to these incompetent , lazy and unprofessional storage specialist that work for this company please have the manager contact me in regards to my refund
The manager helped me and my husband find a storage unit that fit our needs.
Thanks to Robert for his assistance in remotely setting up my storage.
Matt was awesome, he was very helpful and service terrific.... customer service on point!
Great customer response was at storage unit today and decided we needed more space same day. They had access to another unit same day. Saved me multiple trips.
Matthew Pravato was very helpful!
Matt was very helpful today.. Would recommend them any time..
Robert was so helpful and made the process very smooth and easy!
Matt was awesome. He explained all details and has a great personality. Definitely recommend. Jessica D
Great Storage. Everything about the place is awesome Convenience, updated units, climate control, ultra security, and the staff, especially the manager, are awesome. I would recommend Augusta to look for Simply Storage for all of your storage needs.
Simply self storage is a clean and quiet place. On top of that the service is great. Mr. Robert is a good person to have a conversation with, he shares knowledge, and makes everything readily available for you. The prices are reasonable.l and I recommend going with Simply Self Storage to store your items. Above all, it’s climate control.
I have used them twice now for my storage needs. The property is convenient and well maintained. Robert has helped me both times and he is so nice and very helpful. Definitely use them if you need storage, they have multiple types of units to fit your needs. I also love that they will give you a full month free!!!
Facility & grounds are always clean & in order. Staff is extremely helpful & provide great info on the best way to handle things. Always feel that my belongings are safe here.
Great service, clean environment
Nails in my tires because of renovations, increased fees twice in short period of time, just horrid!
The manager helped my wife and I find a storage unit that suited our every need. He was insightful respectful and very engaged with us. We love our storage unit and would definitely recommend simply storage to everyone.
I was upset with my current storage because I reserved a 10X20 and when I got there my reservation was given to another customer. I called Simply Self Storage and explained to Mr. Robert I was forced to pay for two 10X10 storages. He got me the 10X20 climate controlled storage I needed. I appreciate him keeping his word.
Mr. Robert was fast, prompt and courteous.
I recently was looking for an affordable storage unit with climate control! I decided to go get some information! From the time I arrived at simply self storage from the time I left I was amazed with the outstanding customer service I received from Matt. He went over any beyond my expectations! If your looking for any kind of storage unit you won’t regret using simply self storage.
Amazing customer service! Great deals and a clean facility.
Mr Robert was very helpful and courteous friendly minded and very interesting in making sure that I get the storage space that I needed now I have three units
Matt Pravato is very professional and helpful I would recommend this storage and everyone to go through Matt Pravato
Matt Lemons was very helpful, knowledgeable and pleasant . He is an asset to your company.
Robert at Simply Self Storage I'm Augusta is the friendliest person! I had easy access to my unit which was climate controlle. I never had an issues with safety or accessibility. No complaints! Great storage facility at a reasonable price!
OMGGG!!!!! MATT is AMAZING!!! Definitely recommend 👌 🥰
First I’d like to thank Mr. Robert for making this such a stress free transition. I’ve kept my storage for a few years and returned to my items in good condition. The grounds are kept nice, climate controlled units and safe. I would def recommend friends and family.
I just moved to Augusta, GA and I knew I was in good hands when I met the manager representing simply storage. This is my first time using a storage unit and he made me feel at home. Thank you for all you have done.
Nice and kind no problem and fast.
Matt, you are a life saver! Thanks for your assistance to help me make things happen while working with a short timeline. PROMOTE HIM!
Robert was the best I was looking around for a storage unit all day and he got me before they closed best customer service very polite!
Matt was very pleasant and a great help. He was very patient with helping me choose a storage. He has very great customer service.
Matt was totally awesome with his service and infectious smile!!
Inexpensive storage at least when I rented. Prices may have gone up
Matt was super helpful, especially as this was a last minute need! It was a fast and efficient experience.
I am a returning customer and Matt was helpful as usual
Matt was sooo helpful very nice
I'm a new customer and Matt was very friendly helpful with all and any questions l had.
Matt was extremely helpful and welcoming.
I’m a customer of simply self storage and Matt always helps me. Great guy!
Matt is always friendly and professional when I come into pay my bill
Stored my furniture with simply storage for roughly 7 months. Matt has always been super helpful.
Matt was extremely polite and helpful! Great customer service 😁😁😁😁
Matt was awesome. Great customer service and knowledge of services!!
Matthew was so pleasant and helpful!
I had the pleasure of meeting Robert and he had the BEST customer service I have ever experienced. He was kind, helpful, funny and seemed passionate about his job. The entire experience was 10/10! If you go here for business, ask for Robert. You will not be disappointed.
I have been doing business with SSS for coming up on a year, and had to recently acquire another unit, Robert (Manager) is simply the best. See how I did that? Great customer service, friendly staff, and very clean units. Would recommend them to anyone looking for a storage unit.
GREAT!! service 1 MONTH FREE!!
Matt was very friendly and helpful!
Matt was very helpful getting my transfer situated! Great prices ! Thanks simply self storage!
Walked in and got everything set up rather quickly. Matt was very helpful!
Matt & Robert helped me out tremendously today. Very professional and highly recommended!!!
Matt greeted me he was so kind and helpful got me in and out without any hassle I really appreciated his great customer service 😊😊😊
Rented A Space Today & Mat Was Helpful. Excellent Customer Service .
Matt was helpful, nice, and friendly!!
Matt and Rob were always helpful. Great service and location. I’ve used them many time throughout my career. Highly recommend!
Matt was so helpful, patient and understanding! I love it here
Matt at simply self storage was very pleasant! Went out his way to make sure I was pleased. I definitely recommend this place of business .
Excellent service. Staff here are super helpful about what fits your needs they aren’t trying to up charge you just get you what you need. Would highly Recommend
I had great service there. Robert was awesome
Had not such a good experience for a week and was thinking not using the storage services but then I spoke with Matt. Matt was so amazing he helped me and made me forget all about the not so good previous experience. If you need help please ask for Matt he exceeded my expectations! Thanks so much Matt you were awesome !
Made my initial visit to Simply Self Storage today after reserving a unit online and Matt at the desk was very professional and helpful. I left there with no questions unanswered and I wish everything in life was as easy as my experience was today.
They require you to have a renter's insurance for your unit, no matter how big or small, which makes me feel more secure. The director/manager of this storage facility really cares about customer service; he's super friendly and makes the process so easy. The units are very clean and the air flow in their units (not outdoor ones) is very apparent. Air flow prevents mold and other bad things from growing on your items.
Matt was very helpful and knowledgeable.
Matt was very helpful. Stored here for 9 months and had zero issues, good gate hours, awesome pricing.
I love this Storage. The best Storage in Georgia.Clean and safe. And the manager are awesome!!!
Mr. Matt was very helpful.
I rented a space today and Mat was extremely helpful and nice!
Renter a unit today, and Matt was an awesome help!
Robet did an awesome job he was very helpful
Both Matt and Robert are awesome and super helpful. I have rented both a 5X5 back in February and Robert was super helpful, now July and I need a 10X10 unit and Matt was just as helpful and has great customer service skills! thanks guys
I must say the customer service, I received from Robert was absolutely Amazing!! Every question I had and every concern he assured me I was getting the best price for my unit size!! Great experience once again!!
The manager here is friendly, and very quick when it comes to getting storage. 5 out 5 definitely will use again !!!!
Matt was very helpful… Great Customer Service
Rented a space from them today, and Matt was very helpful!
Made a reservation. While on the phone making the reservation with the 800 number the person behind the desk calls us to let us know his system is down and he can't give us our unit. If his system is down how did he know we had a reservation?
Matt was very helpful and provided great customer service! Thank you so much .
Matt was very polite and helpful.
Recently got a storage unit from this place again. Robert is as helpful and personable as I remember him. He went far and beyond to get me the best deal possible for my unit, waving my admin fee (because I was a prior customer) and insurance (my existing renters insurance qualifies). The facility is clean, well-kempt, and secure.
Matt did a great job. He helped us a lot, very courteous, he took the time to show us a larger unit since we were not satisfied with the size of the other one. Excellent service, advice, and knowledge of his work. A place 100% recommended for everyone !!
Matt is an amazing young man! He made me feel at easy and I am so thankful for his kindness.
Rented last second. Matt was very helpful
Transferred a unit today and Matt was absolutely awesome!!!! Kind,and very courteous!!
I transferred a unit today and Matt was awesome in helping me. Very professional and friendly.
I came In today to Inquire about a unit I'm Augusta. Matt was very nice and thoughtful thru the whole process. He answered all my questions and concerned. Will come back.
Came in today to see about renting a unit. Matt was extremely nice and helpful. I’ve never rented before and I was nervous but he made the process easy. Definitely will suggest to everyone to come here just for the customer service
I booked my storage online and shortly after I received a call from Robert .... I explained to him that I was Transitioning back to Augusta from the SRU program located in Fort Stewart, GA. I had to cancel a copy of times but Robert understood and was very Patient, Professional, and quite pleasant he reassured me that my unit would still be available as long as we kept the lines of communication open if needed I would definitely rent again last but not least the location of the storage unit is conveniently located and very easy to get too.
Rented a space today from Matt. He was very helpful and professional!
Matt and Robert were extremely helpful in helping me and my friend with our unit and transferring it
Robert Was Very Helpful & Prefessional ! He Made Me Feel Very Comfortable With Choosing Simply Self Storage , Simply Self Storage Is A Great Company & I’m A Happy Customer ! If U Need An Affordable & Spacious Storage For Your Belongings Please Give Them A Call So They Can Give U A Tour & Information On Their Wonderful Storages ! Thanks Robert !
Great location. Robert addressed all my concerns/ questions and the rates are very reasonable.
Great place to store your all your extra "why did i buy this, but it was on sale", prices are great and the people that work there are top notch 👌
Manager was very friendly and helpful. Clean place
I had a great experience with this facility. Robert was very nice and professional helping to get me checked in and Matt was just the same checking me out. Good people
I rented a space today. Matt was very helpful. I recommend Simply Storage to anyone!
Matt was so helpful and was able to get me the best storage unit for my needs at a great deal. Service was very quick!
Matt and robert was very helpful...gteat friendly customer service, nice size and clean units ...for a great price .....I highly reccomend simply storage
I searched on Google for indoor storages. When reading the reviews I can across Simply Self Storage and kept reading about Matt. The information on the website so I can by to check it out and low and behold Matt was there and he was just like the other reviews described. polite and professional, but still cool. Matt explained everything and even showed me the unit. Needless to say I signed right up.. Thanks Matt😀
Very good business experience
Both Matt and Robert are phenomenal guys who represent the ideal storage location for anyone who seeks pricing without compromising both quality and service. Check them out! You will not be disappointed.
Rented a space today. Matt was so helpful thru the whole process!
I rented a unit today and matt was exceptional thanks matt so much
I came in today to rent a unit and Matt was very professional and helpful
Move in a couple weeks ago and Matt was always helpful.
Came in today to rent a space and Matt the assistant manager was more than helpful. He provided excellent customer service. I will be sending people here that need a storage unit .
Read all the google reviews and Simply Self Storage definitely lived up to the expectations. Matt was so helpful!
Matt and Robert are extremely professional and helpful. I love this place!!
Rented a space today for the first time, Matt was very helpful and knowledgeable! Very highly recommend
Matt was very helpful and friendly.
My name is Semario and Matt was very helpful and nice to talk to .He even took the time to show me my storage unit before I signed all the paperwork .
Matt was so so helpful! Super nice!
Matt is always helpful great customer service
Matt was totally Awesome!!!! Very helpful and welcoming!!!!!!
Matt was very helpful and the experience was pleasant
Matt Is always helpful!! I just love his customer service!
Matt was very nice and helpful
Matt was amazingly helpful. As I saw I needed a bigger space he showed me a space that fit my needs and assisted with ways to save. Awesome Job Matt!!
Great People to deal with
My name is Keta Cody and I moved into a unit yesterday 8/20. Matt was very professional, outgoing and showed great customer service! He really made me feel comfortable with my unit selection and he was very detailed and thorough in explaining everything. He also was good with our safety during COVID-19 by having on his mask and making sure I had on mine and practicing social distancing. He really did a fantastic job!!!
Matt was very professional and helpful, highly recommend this place.
Rented a space today and Matt was very helpful.
Rented a Unit Today and Matt was very helpful...
Matt was really helpful .
In the process of hectic move relocating was less stressful with the awesome service at the Gordon Hwy Simply Storage location. Robert Marr the manager and Matt Lemons have been most helpful. I would definitely recommend renting a unit from them 😊
Matt was the best and very helpful!!!
I went in to rent a storage and Matt was so very helpful and knowledgeable. Thank you.
Matt was very helpful and was able to answer all of my questions. Thanks for the great customer service and taking the time to talk to me.
Mat was superb!!!!😍😍🙌🏽🙏🤞🏽
Facility is clean and ran good!!! Matt was always helpful.
Matt was so nice and helpful today.
I had a great experience. I stored some things there for two years with no troubles or concerns. Matt was very helpful and awesome. He made things easy.
Matt in Augusta, ga was so helpful ,sweet and wonderful Thank you
Was by the facility last week, the employee was very courteous and knowledgeable about renting a space for my storage needs. This facility was very clean and very well maintained.
Excellent service from Matt, I arrived shortly before closing and he quickly and efficiently took care of all of my needs! The facility is clean, secure, and off the beaten path which for safety purposes, is something I look for when renting storage units.
Matt was very friendly and helpful. He has wonderful customer service and a great personality.
Matt was super helpful and kind. He also made getting our storage unit easy and fast
I went in looking for Matt from the previous reviews posted. I’m big on customer service so I only wanted the best. He met my expectations and then some. He made my already complicated move easier and one less thing to worry about. Great job, Matt!! Keep up the great service.
Everything was straight to the point and the storage was clean and accessible!! If I have to use a storage ever again I would definitely use them!!!
Matt was absolutely amazing!
Matt was extremely helpful and courteous to us. Even when the store was nearly closed he did everything to assure that we were taken care of and was very friendly. :)
Matt was awesome. Love the space. Nice and clean. 2nd time issuing this facility.
Matt is amazing! He explained everything clearly, was very professional and helpful. Great experience! Highly recommend
Matt is awesome! He was very helpful! Robert gave good instructions to help us get here from Savannah
Went in and rented a space at the Augusta location .... Matt was awesome!!! If you ever need a unit please come see Matt.
Rented a space today and I must say the gentlemen named Matt was so very helpful and polite . He is a asset to this company. Thanks matt
Came in today and got a unit mat was awesome!
Matt was very helpful with my move out! He answered all of my questions and was a great help!!
Bob at the desk is too talkative and trys to belittle people. He loves to repeat things over and over to appear smart but it is super aggravating. They keep the premises clear. I think there is someone there now that is living in her unit. Breaks my heart.
Matt was knowledgeable and a total sweetheart! The space is perfect and price competitive... it really was simple!
Matt and Robert were more than helpful and willing to make this part of the move just as easy as they could!! Definitely would use again if I need the storage space.
Rented a space today and Matt was beyond helpful I’m very blessed to have him help with my assistance .
Matt was truly amazing the space the price all of it was wonderful and this facility is very clean and very well secured.
Matt was extremely nice and very helpful. He helped me and answered all of my questions. Great customer service!
The assistant manager was super nice on the phone and had me in and out on a Sunday in about 12 minutes to finish the paperwork and set up a gate code. He even switched my unit to one closer to the drive up for easier loading and unloading. Super friendly and nice, and the online reservation was also really fast and hassle free too. Highly recommend!
Very helpful. Great customer service!!!!
PARK AT YOUR OWN RISK! Started storing my motorhome at this facility in June. Trusted the marketing claims and management's proclamation that the facility is "secure". Experienced vandalism and severe damage to my coach in July. Subsequently learned that the fencing is inferior, surveillance cameras are insufficient and lighting is lacking. Search of public records shows this facility has experienced major break-ins over each of the last three years. In all actuality, this facility is anything but secure. As the name says, they offer simply self storage.
Matt is an absolute sweetheart and is extremely helpful!!
Matt was very polite and extremely helpful...thank you so much!!!
Hello ? Do you offer a free use of moving truck to new customers? 24 hr unlimited access?
RENTED A SPACE TODAY AN MATT WAS GREAT!!!!
Nice facility, but the entrance is easy to miss. Flipping around adds another 5 minutes.
Wish I could access before 6am. Good spot though and good price
I came in today and Matt was awesome, very helpful young man
The price was competitive and I received great customer service from Matt. Simply Self Storage On Gordon hwy would be most recommended to anyone looking for storage.
I'm a tenant here for a while now every time I come to see you all Matt is always very helpful .
Matt the sales rep was very helpful. Service was quick and easy !!!!!
Matt was very helpful!😊 Thanks
My wife, Debra and I are new to not only the RV world but having to store one. Today was quite an adventure that could have had us questioning, "what were we thinking"? But thank goodness there are people like Matt Lemon, who works at the Gordon Hwy. Facility in Augusta, GA. If there could be a 10 Star rating, he would definitely receive it from us. He has the patience of a saint. If all persons took the same attitude towards their jobs, what a wonderful world it would be. Great person. The great access to major roads is a big plus also. Thanks again.
I went in to secure my unit. Matt provided me with great customer service. I would recommend anyone to use this company.
Rented a space today Matt was Great!
Matt is an outstanding person with this company. He answered all my questions. I am very satisfied that I choose Simply Self Storage. They have huge units compared to anywhere else that I looked at and very reasonably rates. If you are looking for a STORAGE UNIT: SIMPLY SELF STORAGE IS THE PLACE TO RENT FROM!!!
Matt was very professional and helpful today when we came in to rent a space
Matt was was so awesome today and very professional, highly reccommend this place! Thanks Matt
I rented today and Matt was very friendly and helpful! Thanks Matt!
Matt was very helpful! This was the best storage experience, easy in and out.
Horrible place , DO NOT RENT HERE, SCAMMERS, MGR RUDE, DONT FALL FOR FREE MONTH , GOOGLE REVIEWS AND READ OTHER STORIES, WISHED I HAD. STAY AWAY .
Matt is always so pleasant and nice . Thanks matt
Came in today and rented a unit and Matt was so helpful and professional. He provided excellent customer service. Definitely recommend this place
Matt was so helpful & friendly! We feel great about our experience today. 😊
Matt was very helpful & very professional. His service was outstanding and I would prefer him and his service to everyone. Thanks Matt for an outstanding job!
Matt was so helpful today . Thanks Matt for the awesome customer service
Matt was a life saver! He was ready and available and found me a unit very quickly! I definitely recommend them to anyone!
Matt was very professional and helpful today
Matt was awesome! He's such a hoot and very helpful....
Matthew was awesome helping me get setup and making sure the storage adequate for my belongings!!! Thanks
Came into today and rented a space, staff was very helpful.
I was so pleased with the friendliness of the young man I spoke to Matt. He was so patient with all my questions about their pricing and size of the units available. If only other places had the employees with the same customer service skills this employee had ..... Thank you Matt you were such a wonderful help to me!
Great place clean and spacious and prices are reasonable
Matt and Robert are so very knowledgeable and professional and they are always friendly .
Matt and robert are always so helpful and very professional .
Matt was amazing today! Ty for your help.
Matthew was very professional and provided excellent customer service! I love how helpful he was while I was getting my unit. Will definitely refer this storage company to friends and family!
I am a frequent auction buyer at this location. I would just like to see the young man Matthew is by far the best employee I have encountered at the numerous storage facilities I work with. In my opinion this man should be educating others on customer service skills.
Matt was extraordinarily helpful!
Matt was so very helpful and kind , very professional!
Went in to rent a unit today and the gentleman Matt was so courteous, kind and very professional, he was very helpful, I definitely will recommend this facility because of how awesome he was !
Robert at Simply Self Storage is very kind and knowledgeable. He helped me pick out a storage unit that worked best for me, informed me of all the hrs, and payment information. If you're looking for a great safe place to store your stuff stop by and talk to Robert you won't regret it!!
Awesome customer service! The transaction was smooth and has set a new standard. I will be using their service again in the future. Also, the property is well taken care of and is in a great location if you need to get on 520 or go to Fort Gordon.
This Place Is Great! Robert, He Property Manager, Was Amazing. Very Helpful And Attentive. I Would Reccomend This Storage Facility To 10/10 Individuals. GREEEEAT SERVICE!
Best customer service ever, friendly and made sure I had everything that I need.
Robert was friendly, welcoming and honest. If I ever need a storage unit again this will definitely be the place I come to and recommend.
Shout out to Mat and Robert they were EXTREMELY helpful!!!!! Thanks guys!!!!!
Matt helped me out a lot today great customer service!!! I really enjoyed my experience here
Matt was very helpful thanks matt
Matt was very helpful and nice!
Today, I had to return to Simply Storage to make a payment because yesterday when I stopped by at 0930 I was met by a RUDE individual who couldn't take my payment and was leaving and stated he wouldn't be returning for a few hours. Anyways today I was greeted by Matt who was swamped with customers but still he was pleasant. One couple was completing a lease and while wrapping up another individual came in. He was in a rush and just rude. Myself and another lady told Matt it was okay for him to handle him. He was very professional (I did 20 years in the USAF in finance) and I have seen my share, but this guy I wasn't to give a few choice words. Matt provided him with the documents needed and told him what else was needed to secure his unit. I was impressed!! Matt, has always been nice when I come pay my bill. I have been a customer here when since the last owners of this establishment and NOBODY has come close to customer service!!!!!
Matt was very helpful. Great customer service
Matt was very helpful today when i cams in to rent a unit, very polite and professional.
Matt was so awesome. We needed some help moving and he literally saved the day I appreciate the great customer service I received from him!!!! Thank you again Matt!!!
just wanted to say that Matt was so kind and helpful and even went out of his way to help me and my roommate move a piece of furniture that was to heavy for two females so he offered to help without hesitation, he is a great asset to the company.
Reserved a unit. Manager told me he would be there until 6pm. I showed up at 4.45pm with a load on my truck only to have him tell me that he has another appt. @ 5pm so he couldn't let me have the unit I reserved. I remained nice & corteous but he just continued to be rude. Oh well, what goes around comes around. BBB.... HERE I COME!
Mr Robert Maher the property manager is extremely courteous, efficient and most of all friendly. I got a referral from a family member and I am pleased with my decision to choose simply storage.
I received amazing customer service from Matt.
Great service. Matt was very helpful
Matthew Lemons was outstanding! Great experience would definitely recommend Simply Storage!
Matt was very helpful and attentive through the whole move in process! You rock matt thanks for all your help!
Convenient location; I used two temperature controlled units for just over a year. Always clean and neat and perfectly heated/cooled. Best pricing in the area, especially for temperature controlled units. But best part of all was management: extremely helpful, regularly went extra steps to make sure I had what I needed, where and when I needed it. Thanks a million, Robert!
Matt was very helpful and awesome!!!! Very great personality. Very affordable prices. This is by far the BEST experience i’ve EVER had.
Thanks again Matt, you were so polite and helpful. I just moved here from Atlanta and needed a storage unit for a reasonable price. Compared to other storage places around, they had the best prices.
Matt provided excellent customer service in an expedient manner!!! I love it when the customer is the priority, thanks Matt.
In a current tenant and I needed another unit so I went in today and like always Matt was so very helpful and kind ! Very professional young man.
Great customer service matt and Robert were very helpful
Matt was awesome and professional, the best customer service ever!
My boyfriend and I moved from Atlanta and Rome Georgia to Augusta on short notice for jobs. Due to some circumstances, we needed a storage unit very quickly. Simply self storage had some units available, thankfully. Later, we found we needed another unit for more of our belongings. They were kind enough to find us a unit close to the original unit. We found that their rates were fair! Their units are clean and easily accessible. We are moving our stuff from the storage units and have not had any issues (i.e. No bugs, our locks have NOT been tampered with, etc.). This company has been nothing but kind, and honest with us. That's hard to find with most companies in today's world. I do not have anything negative to report with this company, and would HIGHLY recommend it if you need a storage unit.
Rented a unit from this location today and I just have to say that Matt was awesome and provided exceptional customer service!
They are a big help, they helped me so much Mr. Robert and Matt got me in the perfect storage didn’t take long either! Thanks so much I recommend them to anyone who needs a storage
The most amazing customer service EVER!
Great facility, very clean and great staff!
Employees are very respectful.
Matt was AWESOME!!!!!!! 😁
I stopped by the other day to get some information about the place because I'm moving soon. Robert and Matt were so helpful and informative! The facility is very clean and well maintained. I trust they will take great care of my stuff and keep it safe.
Love there storage auctions
Great storage company, awesome customer service!!
After checking for prices in the Augusta area I found Simply Self Storage to be very competitive and most convenient for me. I would recommend this facility to anyone seeking storage.
We had to move suddenly for job promotions and when I tell you they were helpful....it's an understatement! Matt was soooooo super nice and willing to help and explain. They were awesome! The other guy Rob I believe is his name, I always want his name to be David, was also very helpful.....SUPER customer service! I will be recommending them to everyone with storage needs! I had a great experience with them and the price was competitive.
Gentleman name Matt was very helpful and kind I will be back. 🙂🙂🙂
MATT LEMONS WAS VERY HELPFUL AND INFORMATIONAL ON THE PHONE ABOUT THE UNIT!
Matt was very helpful given that this was my first time having to purchase a storage unit. He explained everything in full detail and made the process so easy.
Property management was friendly and incredibly helpful. Great access from Fort Gordon too!
Matt costume server was good
Even though I didn't get to get my storage unit as promised. I like how neat and clean the facility was next time I hope the computer will be up for me to get my unit
I came in and recieved excellent service from Matt in the Augusta, Ga location off Gordon Hwy. He was knowledgeable, efficient, and gave me an pleasant overall experience. I will Always Reffer Everyone to this location! Thanks again for the service!!
Fair prices and outstanding service.
Matt was awesome and showed great customer service and a great attitude
Excellent customer service and the untold are very clean! Matt is a great propert manager very professional and knowledgeable!
Matt has great customer service, helped my moving process easy.
Clean!! Super service every time! Helpful & understanding. Highly recommend!! Best storage place in area!!Robert & staff go above & beyond !!
Matt was very professional and helpful. Did not take long at all to rent the unit. Place is clean and in a great location. Thank you.
Very friendly, great customer service, and great prices! It was a quick and painless process with an easily accessible location. Matt was awesome with the entire process!
Matt was awesome with helping us set up our unit! Nice clean and spacious units
I was searching the area for reasonably priced storage units, as I have recently relocated to Augusta and need space for my belongings. I was greeted by Matt and Robert in the front office, and they were both very polite and helpful. Matt gave me a tour of the property and a potential unit. I was amazed by his professionalism, and will recommend this place to others.
Matt and Robert wonderful customer service
Matt.....OMG.....BEST BEST BEST CUSTOMER SERVICE EVER....FIRST TIME GETTING A UNIT.....AND IF I OR ANYBODY I KNOW NEEDS 1 I WILL MIST DEFINITELY RECOMMEND HIM....NEED MORE HAPPY WELCOMING PEOPLE LIKE MATT.....10 THUMBS UP
Absolutely the best service there is! The staff is extremely friendly and always addressed my concerns or questions instantly.
Maniger is very helpful I liked that he gave my options and its a great space at a very reasonable price compared to others in Augusta.
This space was excellent as "extra space". However, when Simply self storage took over it went down hill fast. The unit was great and clean facility. Any interaction with the manger was an issue. Regularly overcharged. When confronted was told "our system doesn't allow refunds". How convenient! I insisted he contact his manager and was told he would call me back the following week. He didn't. I had to call and find out he had only texted his manger and didn't get a response. No business skills. Pick up the phone to call. It took a month to get a response. Save yourself a headache and look somewhere else to rent. The driveway is a pain because of the one way street as well. I had enough and promptly moved out and it has been such a peace of mind knowing I am being charged properly. I will pay more per month to not have to deal with this company ever again!!!!
Matt helped me today at the last minute before closing. I was late for my appt but i made and was able to get a nice storage in time. So thankful for a great customer service experience being new to this town. Hope this service this good long as I'm here
Matt was very helpful. He took time to assist me in finding the proper size and location for my property. Keep up the great customer service. Greatly appreciated!!!!!
Mat is great !!!! Love him and save a lot money
Best customer service of my life! This has been a very stressful move but Matt went above and beyond to make sure we were comfortable and that all of our need we're met. He is a great assets to this company and location. Thank you!!!
Matt was very courteous, helpful and caring on a very hectic day. With his help, I was able to choose the correct option for me in meeting my specific storage needs. On a busy day like today, (who would have thought on New Year's Eve) he was most patient in assisting me and getting me and in out in a timely manner.
Matt was very helpful and a very mild mannered young man. It is truly rare to find this attitude in most young people this day and time. I will do business with him again, if the need arises.
We rented a storage facility today. Matt was so amazing, professional and helpful. We were rushing to get there before they closed and Matt was so accommodating and kind getting us processed quickly. We had called around to several storage facilities in the area and chose this one because of Matt. We are so glad we did. The price was competitive, the location is perfect and the service impeccable. I would definitely recommend this facility.
Customer service here was outstanding. Would higly recommend this establishment to anyone. Gentleman named Matt assisted me so much with the best customer service.
Matt was very professional and informative! I give this place 5 stars, and would give it 10 if I could. I am in the military my time was ticking. I came in and told Matt what I needed and he got me set up in a matter of 10 minutes with no hassle. The place is clean and secure and I will recommend their services to anyone. I also love my climate controlled unit! :-)
Service was excellent, the receptionist was very very helpful and attentive, I will definitely recommend this to friends and colleagues!
I wish I had known about Extra Space a few years ago. Julie was helpful and cheerful. She explained everything. I love the unit and the individual alarms because I have had my stuff stolen by managers and others before. So, I am delighted. The price is also a plus! The clean facilities is a better plus. The only negative I have is that this location is being sold. That makes me somewhat nervous. However, for now it was a wonderful experience.
Space was clean and dry. The online registration was easy so check-in went smoothly. The staff was very nice.
I love for her goodness toward me
The customer service was very friendly and helpful. The storage space was also clean and affordable. I would recommend using Extra Space Storage to anyone in need of storage!
Jose and Julie are running a great business. They are very accommodating and their customer service is awesome. Thanks guys
Very courteous and accomidating staff! Very friendly and I feel safe knowing my stuff is secured with all their security precautions in place!
I used the service here for almost 4 years before I had to leave. In fact, they changed names a few times while I was a customer. Kept the same people at the desk though. No problems at all, no break ins while I was a customer here. Make sure you read and abide by the service contract! Like any business they will charge to clean up after you. :)
Out of the storages places I've been this Extra is Wonderful. T
Julie at exact space storage has excellent customer service one of the nicest people you will ever meet. She will go above and beyond to get you in the right storage size and even ofter great deals with additional supplies that you might need. I would definitely recommend extra space storage to anyone I know and go see Julie she will take great care of you
I've been a longtime customer and have enjoyed the friendly service here. Great place to store!
Great facility , nice friendly staff
Good people extra space they really take care of u
Julie at Extra Space Storage is the nicest and most helpful manager. I have rented from Julie 4 times in the past few years and I have never had any problems. The security is great and made me feel very secure with all of my valuable things left there while I had to travel overseas. Compared to all of the other Storage companies in the area, their prices are very competitive and they are very clean and have the best services in my opinion.
Julie and Jose were very friendly and helpful. The facility has both indoor and outdoor storage units which are very clean. The outside units are linked to the front office security system (ADT). Highly recommended for military personnel close to Fort Gordon.
First let me say that the staff, Julie and Brenda are very professional and helpful. I have been renting space there for only a couple of months in the climate control area. I don't have to worry about any of my things that are in storage. At first I was worried about having to leave them in storage for so long because of my house being remodeled but they assured me that the climate control area was like having them in my own home with the temperature being set to where I don't have to worry about mold, mildew or the wood furniture swelling and cracking. I like the fact that when I get ready to move it back to the remodeled house; they have Penske trucks available for me to use. The prices are affordable for the storage units and they have lots of storage boxes to buy on the premises. This way I can keep my storage unit neat and orderly so when I need something I don't have to dig for it. It is in a very convenient location, right off the Gordon Hwy and Bobby Jones so it only takes me about 15 mins. to get there. I would recommend Extra Space Storage to anyone who is wanting to store their belongings in a safe, clean and conveniently located area. You are never a bother to Julie and Brenda, they are always wanting to help in anyway they can to make sure your belongings are safe and secure. Nancy Hall
I was looking for a bigger storage unit that what i previously had and Julie went out of her way in letting me know when one came available and I really appreciated that. They are really nice people and will work with you.
Julie is a very profrofessional young lady. She is alwats willing to go above abd beyond to satisfy her customer. Very clean and secure.
I have been renting from Julie at extra space storage in Augusta, Georgia for a few years now and this is my third rental. First I would like to say that the staff is very friendly and professional. I have never had a problem while renting there. The first time I put all of my belongings in storage I was worried but my things were safe and with the gate and all of the cameras and alarms on the units I felt more at ease. The rates are very affordable and the property is kept very clean and is in a great location just off of the expressway. The last two times I have rented a outside storage unit but this I wanted to give a climate controlled indoor unit a try and I can say I am very satisfied. I also like the fact that they have moving trucks and moving accessories at an affordable price so that has made my move less stressful. I would absolutely recommend the storage facility to anyone and the plus is its only minutes from ft. Gordon.