Robert you made self storage a piece of cake.
He even helped me get the best deal possible.
Simple, efficient and trouble free. You are the best Robert...keep up the fantastic work Sir.
I have been with this location on Gordon Highway for many years. They were Metro Storage, then they became Simply Self Storage and now Public Storage. Robert has always been very solicitous but today I spoke with Nikki and I must say, she's giving Robert a run for his money with her helpfulness, empathy and dedication to providing first class customer service. I work as a Disaster Response and Recovery Professional which can be quite stressful, but I had never missed a payment on my units in the over 5 years that my items have been stored. Somehow, I inadvertently didn't click both units payment boxes on one of my three units and didn't know it. Nikki was very pleasant when she phoned me and even went over and beyond to have the late fee waived for me and to prevent another rate increase that was due for January 2025. I can express my gratitude to her for all of her assistance. Great job Nikki. God bless you.
Pretty good people always does me right...and the facility is very clean I love it
Great place, safe, secure, clean and awesome employees. Robert was awesome with helping us and went out of his way meeting all our expectations. Highly recommend go see Robert!!
Stopped by spoke with Robert he was very helpful and knowledgeable , units are affordable and property is well maintained and clean
Thank you for your friendly customer service !
Excellent service from Neikima
David assisted me with closing out my storage after the storm.
Stopped by and talked to property manager Robert. He was very knowledgeable and helped a lot.
Nicki has exceptional customer service
Robert is a great guy he was able to make some adjustment's for me that I didn't think was possible thanks !
The fact that I had to move asap & never had to get a storage before , Robert was a life saver !!! I appreciate his wonderful customer service so much he went above & beyond to much sure I understood everything after making a reservation over the phone with customer service after giving false information . Keep up the good work Robert we need more like you !!
There’s not all the time where you go to places and discover great customer service. However, with Robert customer service skills he was able to make my moving experience very smooth and comfortable. He was very thorough, dedicated, knowledgeable, patient, friendly, and etc. He deserves the world! I hope that places like these continues to show gratitude to him because he has what it takes to be a leader. If you see this Mr. Robert, thank you for being such a great person!
Wonderful service Robert was very helpful and got us the best deal on our unit I would recommend people go visit this storage unit!! ๐
I am enjoying public storage so far 5 stars from me
Robert represents the company on the level of professionalism, reassurance, and friendliness. If you was to look up customer first in the dictionary there is a picture of Robert. He made sure the issue that we were having was fixed promptly. Thank you Robert and thank you Public Storage. This move has been hectic but this was the easiest part so far.
Robert was awesome in getting my rate taken care of today. I was not aware of Public Storages policy of rate raising after 6 months and he was able to get me an extension to be able to work through a few things and decide on what my next steps would be. Thank you Robert for making it happen! You are awesome !
Robert. Robert. Robert. He’s the man!! He walked me through the process with ease and answered all my questions to help me choose the right storage unit. Quality customer service!
Robert was a delight to work with and very friendly. I appreciate his customer service so much
Robert made the whole process incredibly easy! He called when I booked online to introduce himself and confirm the booking. The unit was clean and he showed me where it was located on move-in day. When I needed an additional unit, he was able to show me options that were close by so that I wouldn’t be hauling boxes all over the place! He went above and beyond making sure I got the best deals available and did a fantastic job of describing the payment process. He even helped me change the gate code to something I’ll actually remember. Unmatched customer service. I highly recommend Robert and Public Storage!
I like the new app easy access, it keeps everything accessible and easy to see in your account. Robert was very resourceful and professional. I pick my unit size, did paperwork, downloaded the app and loaded up my personal belongings. ๐
LET THE WOMAN HAVE THE URN!! WTH IS WRONG WITH YOU PEOPLE??!
Robert is very helpful and patient. He always takes that time to answer any questions I may have. Great service!
Robert is awesome to deal with at public storage on Gordon hwy
Great storage. Really helpful and customer friendly. 10/10 recommended n will work with you.
Robert is the best! My experience was a 10/10 from being shown the unit to renting . Definitely recommend this location .
Great and secure place for your belongings and amazing staff thanks MR. Robert for everything!!!
Absolutely horrible. Too bad this excellent storage company was taken over by a huge corporation. Paid my triple bill and now they've completely changed the lock without telling me and I can't get my childrens things out. I will be canceling by unit immediately. Never do business with these people!!!!!
I passed the entrance to this place 4 times. It's ridiculous. You actually turn into the heritage housing to get to the entrance.
This was a very pleasant experience. Noah was Awesome. He explained everything, let me know my options and answered all my questions. Upon going back this evening to put things in storage, I noticed the cobwebs that were hanging on the door as you lift it up were gone. Which Noah said he was going to "blow the unit out some". Thank you Noah for a very pleasant experience!
Great Customer Service And Very Friendly Staff. Unit is very clean.
They workers here are very friendly I love the time they took to explain the process to me as a first time renter. They also walked me through finding the right unit for my things. Thank you so much for the help and time you took to explain everything for me!!
Robert eas extremely helpful to me in getting the space I needed. Highly recommend.
Noah and Robert were extremely helpful, kind, and quick! This facility has great hospitality and answered all my questions!
Great experience when switching to a bigger unit.
Robert was very friendly the whole process was quick and smooth so far so good if it continues likes this ill have nothing but amazing things to say about this facility
I had a great and easy move in. Simply self storage has a guy at the property who helped me and he was very friendly and kept the conversation going. Would recommend to anyone. Prices are great. & the location is very convenient.
Mr. Robert was awesome he talked me thru what I had to do even tho it was after hours and told me step by step. This was my first storage unit and it was awesome. The unit was bigger than I thought and I love the extra security so thank you simply storage and thank you Mr. Robert ๐
Good Friendly Service. I’ve got a Storage here twice.
Robert helped me get a unit last month and gave excellent service. Today, when i needed more space, he was able to move me to a bigger unit in under 20 minutes hassle-free. Convenient location, mil friendly
Don’t ever go here I reserved a storage unit paid and signed my lease for me to get to the gate of the facility and not Be granted access due to them having wifi issues. I have yet to be contacted by management I’ve called two different numbers no one answers at the facility.this was on Saturday 4/29 The customer service number on 5/1 stated they have no idea what facility I’m referring to after I provided them with the address. Here it is Monday I had to pay for a whole new unit with another company due to these incompetent , lazy and unprofessional storage specialist that work for this company please have the manager contact me in regards to my refund
The manager helped me and my husband find a storage unit that fit our needs.
Thanks to Robert for his assistance in remotely setting up my storage.
Matt was awesome, he was very helpful and service terrific.... customer service on point!
Great customer response was at storage unit today and decided we needed more space same day. They had access to another unit same day. Saved me multiple trips.
Matt was very helpful today.. Would recommend them any time..
Matthew Pravato was very helpful!
Robert was so helpful and made the process very smooth and easy!
Matt was awesome. He explained all details and has a great personality. Definitely recommend. Jessica D
Great Storage. Everything about the place is awesome
Convenience, updated units, climate control, ultra security, and the staff, especially the manager, are awesome. I would recommend Augusta to look for Simply Storage for all of your storage needs.
Simply self storage is a clean and quiet place. On top of that the service is great. Mr. Robert is a good person to have a conversation with, he shares knowledge, and makes everything readily available for you. The prices are reasonable.l and I recommend going with Simply Self Storage to store your items. Above all, it’s climate control.
Facility & grounds are always clean & in order. Staff is extremely helpful & provide great info on the best way to handle things. Always feel that my belongings are safe here.
I have used them twice now for my storage needs. The property is convenient and well maintained. Robert has helped me both times and he is so nice and very helpful. Definitely use them if you need storage, they have multiple types of units to fit your needs. I also love that they will give you a full month free!!!
Great service, clean environment
Nails in my tires because of renovations, increased fees twice in short period of time, just horrid!
The manager helped my wife and I find a storage unit that suited our every need. He was insightful respectful and very engaged with us. We love our storage unit and would definitely recommend simply storage to everyone.
Mr. Robert was fast, prompt and courteous.
I was upset with my current storage because I reserved a 10X20 and when I got there my reservation was given to another customer. I called Simply Self Storage and explained to Mr. Robert I was forced to pay for two 10X10 storages. He got me the 10X20 climate controlled storage I needed. I appreciate him keeping his word.
I recently was looking for an affordable storage unit with climate control! I decided to go get some information! From the time I arrived at simply self storage from the time I left I was amazed with the outstanding customer service I received from Matt. He went over any beyond my expectations! If your looking for any kind of storage unit you won’t regret using simply self storage.
Amazing customer service! Great deals and a clean facility.
Mr Robert was very helpful and courteous friendly minded and very interesting in making sure that I get the storage space that I needed now I have three units
Matt Pravato is very professional and helpful I would recommend this storage and everyone to go through Matt Pravato
Matt Lemons was very helpful, knowledgeable and pleasant . He is an asset to your company.
Robert at Simply Self Storage I'm Augusta is the friendliest person! I had easy access to my unit which was climate controlle. I never had an issues with safety or accessibility. No complaints! Great storage facility at a reasonable price!
OMGGG!!!!! MATT is AMAZING!!! Definitely recommend ๐ ๐ฅฐ
First I’d like to thank Mr. Robert for making this such a stress free transition. I’ve kept my storage for a few years and returned to my items in good condition. The grounds are kept nice, climate controlled units and safe. I would def recommend friends and family.
I just moved to Augusta, GA and I knew I was in good hands when I met the manager representing simply storage. This is my first time using a storage unit and he made me feel at home. Thank you for all you have done.
Nice and kind no problem and fast.
Matt, you are a life saver! Thanks for your assistance to help me make things happen while working with a short timeline. PROMOTE HIM!
Robert was the best I was looking around for a storage unit all day and he got me before they closed best customer service very polite!
Matt was very pleasant and a great help. He was very patient with helping me choose a storage. He has very great customer service.
Matt was totally awesome with his service and infectious smile!!
Inexpensive storage at least when I rented. Prices may have gone up
Matt was super helpful, especially as this was a last minute need! It was a fast and efficient experience.
I am a returning customer and Matt was helpful as
usual
Matt was sooo helpful very nice
I'm a new customer and Matt was very friendly helpful with all and any questions l had.
Matt was extremely helpful and welcoming.
I’m a customer of simply self storage and Matt always helps me. Great guy!
Matt is always friendly and professional when I come into pay my bill
Stored my furniture with simply storage for roughly 7 months. Matt has always been super helpful.
Matt was extremely polite and helpful! Great customer service ๐๐๐๐
Matt was awesome. Great customer service and knowledge of services!!
Matthew was so pleasant and helpful!
I had the pleasure of meeting Robert and he had the BEST customer service I have ever experienced. He was kind, helpful, funny and seemed passionate about his job. The entire experience was 10/10! If you go here for business, ask for Robert. You will not be disappointed.
GREAT!! service 1 MONTH FREE!!
I have been doing business with SSS for coming up on a year, and had to recently acquire another unit, Robert (Manager) is simply the best. See how I did that? Great customer service, friendly staff, and very clean units. Would recommend them to anyone looking for a storage unit.
Matt was very friendly and helpful!
Matt was very helpful getting my transfer situated! Great prices ! Thanks simply self storage!
Walked in and got everything set up rather quickly. Matt was very helpful!
Matt & Robert helped me out tremendously today. Very professional and highly recommended!!!
Matt greeted me he was so kind and helpful got me in and out without any hassle I really appreciated his great customer service ๐๐๐