Public Storage Self-Storage Units at 3692 Clairmont Road, Atlanta, GA

Access code didn’t work and no one was in office during office hours two days in a row. Had a U-haul full and couldn’t unload. Awful experience here. Go somewhere else.

So grateful I chose the Clairmont Rd location for my storage unit. My property manager Ro is so professional, kind and gracious. I appreciate the support given by this team.

DO NOT RENT HERE. I stored my things for 4 months in a storage unit. I came back to my things COVERED in RAT FECES. Not 1 or two spots but literally EVERYWHERE. The rats chewed through my toddler's mattress. There was never anyone in the office to speak with. I called customer service three times and never got a call back from the property manager. Insurance will only cover up to $250 in damage and that itself should be illegal. The damage this costs me is well over $250. I wish I could give zero stars.

My experience was terrible! I have NEVER dealt with such horrible customer service in my life. I purchased a unit to rent. Within 24 hours I went to store my belongings and could not get into the gate with the given access code. The app in which they say can get you in as well didn't work either. After many phone calls and leaving detailed messages, we decided to just rent another unit with a different company. I have tried getting my money back as I was not able to even go inside the unit and was told "No refunds would be given!" After speaking to 2 different customer services reps (1 being a manager) She tells me the access gate should have been restarted and my code would have worked! Well, how is it supposed to be restarted if you can't get in touch with someone? I have called numerous times and scheduled a phone meeting with the property manager which ended in a 'NO SHOW" call from them...shocking I know! Beyond frustrated and angry doesn't even begin to explain my frustration! ABSOLUTELY.....DO NOT RENT from this company!!!! We ended up renting from Life Storage and our experience has been wonderful!

RAT TRAP! Found rat droppings in my storage unit today. Do not lease here. Had to make several complaints for them to fix a faulty HVAC that's been leaking for several months now. Insanely damp and not climate controlled. They've jacked up my rate within the year over five times. Horribly managed. Horrible customer service.

This is the nastiest storage unit facility I ever walked in. The trash was over flowing. There was trash in the halls and furniture. It smelled like urine. It has bugs and the upkeep is very nasty. I helped a friend move out of the unit and ran quickly to get in the shower. Just go across the street to the other storage facility.

This is the worst storage place I've been. No one and I mean no one is even on site regardless of what day u go, no help if u need. You can't get anyone over the phone. Absolutely horrible!! If you are thinking about using this place for storage please choose elsewhere. Total disappointment!! I was went to my unit and they had a lock on there even though they called, emailed and left voicemail to put lock on unit, Can't get hold of anyone to remove the lock. I cannot access unit. Calling them is a waste of time phone is only a recording and no employee in office. Horrible location .

I reserved a unit online and was told that the lock would be inside the locker. It was not when I got there and the unit was locked. Of course there was no one on site to help and no one answered the phone. Im currently being sent on a wild goose chase in order to get a hold of someone about me getting a refund. Thats all I want at this point lol

This review is pasted over due I Had won an auction and Sam was the best I would definitely recommend this public storage

Demarius was really great I couldn't get payment to go through online he took care of everything very nice young man

They NEVER Answer the phone, and my unit molded

This location never ever answers the phone. Staff is nice once you reach them but that’s very hard to do. Also, break ins happen frequently. The insurance that is purchased through the facility (orange door) is unreliable, doesn’t answer the phone or return emails. I lost $5k worth of valuables from my storage being broken into and my claim was never processed and I’m now a year post the claim being made.

If I could give less than one star I would. This location leaves a lot to be desired in terms of customer service and overall experience. After paying close to $300 a month to store at this location from June to October, I waited almost 2 hours for someone to assist me on the day that I moved out only to find just about all of my items mildewed and molded to the point where the movers alerted me that they cannot in good conscious continue to transport my items. It was disappointing to say the least, and to make matters worse, the young lady that I had to basically beg to assist me, was less than concerned that my items had been damaged. She passed me a brochure and took down some notes and told me to leave my items at the dumpster. I asked if there was anything else that I needed to do and she said all I needed to do was provide pictures and submit my claim since I had been paying for the insurance. Three days later, I received an email that I was being charged a $500 abandoned goods fee and upon reaching out to the insurance company, I was told I would only receive $250 worth of compensation for my entire storage locker of items unless I can prove that the building allowed water to enter. They suggested I go back to the storage building and look for where I can take pictures to show this, literally doing a claims adjusters job for them. I’m still in the middle of this issue, so I’ll be back to update once it’s been handled but to say that this is less than acceptable and extremely frustrating is a severe understatement. I’ve been moving all my life with the military and have stored with Public Storage before. But Atlanta really does take the cake when it comes to franchises being less than what they should be. I really expected better from from Public Storage.

I really am impressed with this storage unit location! I highly recommend it to anyone looking for storage. Samuel was such a pleasure to work with and he made my day with his customer service and politeness. I had an AWFUL experience with the other Public Storage at 4300 Peachtree Road NE (I highly recommend everyone stay away from that particular location). But thanks to Samuel, he made the move as easy as 1,2,3. I appreciate him taking the time to show me the unit and the facility and for giving me all of the information right upfront. I also was really happy that there was an actual representative at this location versus the 4300 location. Overall, Samuel rocks and is great at his job and this location is much cleaner and well kept versus 4300 Peachtree Road NE. I’m a happy customer now thanks to him!!

Very bad place I drove one hour away to get my unit and no one was at the facility i call multiple time left messages and no one answer I do not recommend this facility

I would like to say that Sammy Sanya delivered the best service anyone would wish, he did this with a great smile. My experience with Sammy made me write this feedback. Public Storage management has a very wonderful employee. Thanks Sammy and continue your top notch service.

SAM IS AMAZING! HE was soooo sooo helpful ! He helped me with my issue and THEN SOMEEEEE! Thank you sameee for helping me! 🌻

Excelente

Came in for information about renting at this location the PM Kalia was very helpful and showed me a unit.

Great service and great location! Management is very attentive,professional and quick! Don't hesitate to use this location for your storage needs!!!

DO NOT RENT A UNIT HERE. If I could leave negative stars I would. No one is ever at the front desk. My unit was broken into from the ceiling and several items stolen. I wholeheartedly believe it was an inside job. Management is NO HELP . Save the trouble and don’t even bother with this place. They should burn this down honestly.

First time there, were pretty busy, I’m guessing everyone is moving now a days.