I have a complaint. You need easier more efficient way of letting people out that get locked. Every business has customers that make the business stay open later than their schedule hours. No one is perfect. I have madeajor improvements in getting out before 9. I set an alarm to let me know it's close to 9. Tonight I accidently set it to am. And when. Realized I panicked because I needed to pick up some things I needed from Walmart before they closed.
First is like to acck pledge it is wrong to go out the side door. I have been very good about not using it. And I wouldn't have if it didn't take forever to get through to the operator and I don't remember my account number or know where to find it. It is too cold to night to go through all that. Also I don't want to be scolded and treated like a child. I h have been very mindful about leaving on time and not using that door .
i am scared to use the emergency door since it isn't an emergency. I don't want the manager having to come here for nothing. And take first responders away from real emergency
Mihila was very helpful in getting me set up at the Monroe location.
Loved my experience at Public Storage, Bob and Whitney are the BEST! I truly appreciate Whitney for being so helpful during my move in, move out process, she’s a gem. Bob was also very helpful as well when i was lost in the storage unit, he’s very knowledgeable. There’s one more person in the office, i forgot his name but he was super nice as well! I was gonna get rid of my units but I’m gonna keep one now because i trust the staff at this location!
Whitney was the best person for the job she was so compassionate understanding and truly made me comfortable sinse being a client
My customer service experience was awesome with Whitney, she was very helpful and patient with me. I definitely will be doin business with you guys again!
Nice and helpful employees are everything. Quite refreshing these days.
Excellent customer! The staff is very friendly and helpful.
Whitney and Darius are wonderful,
They assisted with the move from Westminster drive
The facility is nice
And Whitney showed me the property
Whitney and Darius are the best property managers ever!!! And they have great customer service!!!!
Outstanding service from the entire staff Darius also walked me to my unit being it was my first time at the location. If I could give 10 stars I would.
Darrius was very helpful. Answered all questions and extremely professional
Had an amazing and smooth move in thanks to Bob, I highly recommend it ❤️❤️❤️
Bob!! Was very professional, thank you !
Darrius was amazing helping me transfer from one unit to another. He suggested/picked the new unit to match my current lock. AND also transferred me to a unit a few doors down. Process was easy and simple. I appreciate his help everytime I come to my storage.
Darrius always here to assist if you need to!
Bob was super helpful with explaining to me the differences between the units and what they would be used for. As a first time user I had a lot of questions and he was extremely patient with me.
Bob was extremely helpful in fixing a problem that I had in the app. Very patient and understanding, and he went above and beyond to help my situation. 10/10 service, I would recommend this place.
Fantastic service from Darrius and Whitney
I had an amazing experience thanks to Darrius at Public Storage! From the moment I walked in, he was friendly, professional, and incredibly knowledgeable. He took the time to explain all my options, answered every question clearly, and made the whole process fast and stress-free. You can tell he truly cares about his customers and goes above and beyond to make sure you’re taken care of. Excellent service — I highly recommend working with Darrius if you want a smooth, hassle-free storage experience!
Darrius is always incredibly helpful and dependable. No matter what the situation is, he shows up ready to assist with a positive attitude and a willingness to go the extra mile. Whether it’s solving a problem, lending a hand, or offering support, you can always count on Darrius to be there. His consistency and reliability make a huge difference, and it’s clear he genuinely cares about helping others. Truly appreciate everything he does!
Had call to ask questions about a storage unit and spoke with Darius he was the best he helped me to the fullest wasn't sure if I wanted to rent from public Storage but after taking to him I will now but only at his store
I love this public Storage. Everyone has been so informative and kind at the same time. Bob and Andy are exceptionally professional and I love how clean my unit is. Best storage company and location that I’ve ever paid for. Definitely recommend going to this establishment 😄💚💚💚🙌
Darrius was most excellent!! The best!!!
Great value for money and Mihila’s customer service was wonderful!
Every time I need storage, I come to this location. Darrrius was my attendant. He was amazing and very helpful.
Had a great experience with Darrius!
Darrius was so nice, friendly, and very helpful.. Great Customer service.. highly recommend. I have a peace of mind knowing he is attentive and knowledgeable of the storage spaces.
Very nice and patient. Helpful staff!
Darrius was excellent. Very helpful and very courteous! Thanks!
Darius was very helpful. Very polite greeted me with a smile. I also spoke with him on the phone he gave me a time to arrive, and I was here at that time and he was as well
Manager was berry nice great man Mr Darrius I thank him for everything he did he help me with everything so patience and happy man love this location I recomend Mr Darrius 10 of out 10
Darrius at Public Storage on Monroe Drive kn Atlanta, is the nicest, most knowledgeable Customer Service rep I have encountered in a long time...he goes above and beyond to make it happen!!
Great customer service !!
Great service and great explanations of plan, excellent customer service from Darrius
Darrius very professional and very helpful
Darius our agent was great
Called in advance and was very helpful with the process of renting
Renting was very easy. I reserved unit online. Tiera was extremely helpful with giving me options, walking to my unit and being sure I understand all the rules and details about renting. She was very professional and knowledgeable.
AndP at 2115 Monroe Dr atlanta Ga 30324 location. She did a good job explaining to me I was on auto pay.
The gentleman that helped me today was very nice he helped me find the perfect unit for my things
Customer service was excellent. 10/10
Darrius is amazing. Courteous, knowledgeable, and took care of me finding the best pricing! Highly recommend this location. Thank you!!!!
Mr Darrius was splendid five star service
Andi was great and always is!
Darrius was very helpful, pleasant...clean bathroom and facilities... recommended!!!
Darrius was absolutely amazing!!!! If I could give him 10 stars I would. He needs to be GM asap! He helped us literally 1 minute before he was supposed to clock out and made sure we were taken care of in the best way possible! We appreciate you so much Darrius & look forward to working with you in the future!
Darrius the property manager is always polite and efficient. He is such a great addition to team !!
Darius was amazing and very helpful!
Darrius alright with me. He did an amazing job. Very dapper. Definitely see why he running the location. Keep up the great work.
Fantastic customer service! Always clean, and Darrius was very helpful and knowledgeable, grateful for the team here at Public Storage 🫡💯
Darrius gave excellent customer service today when I was in need of a unit. His explanation was clear and professional.
Great service - Darrius was excellent
Great service from Darrius!
Darrius was super helping in getting my unit transferred.
My experience with this public storage has been nothing but amazing the office staff has always been helpful mainly with retrieving things I need from my space thanks again Darrius.
Darrius assisted me today.
He made my experience top tier, very helpful and accommodating.
Darius was friendly, courteous, & very helpful!
Darrius is amazing help and walked me through the process step by step! Great customer service!!
Very pleasant manager - handled all my questions.
Staff at this location is the best! Went above and beyond to assist with a storage options.
Very good experience. Will use again!
Great customer service at the Monroe location
I came in public storage and Mihila was wonderful helping me and showing me around the unit and property, my experience was real easy thank you
Darius is a five star guy!!!
Getting a new space in 2025, and Darrius and the staff were very helpful and made my move In a positive experience. They went above and beyond to insure my needs were met!
The location manager, Dymond, helped me with my space and turned a frustrating experience into a positive one. Many thanks to Dymond for her assistance and understanding. Highly recommend her!
Dymond helped me again in 2022. She is the best!
Keisha and Darius were very helpful. They got me into the right size unit. Great teamwork.
The manager Mr. Darius very knowledgeable and helpful. I know I asked a lot of questions. Mr.Darius had all the answers.
Thanks Mr. Darius
Great location and great customer service Darrius and Mahila was very professional and helpful
Very well customer service. Darrius was helpful with the tour and walk through with the rental agreement.
Darrius is great he has great seamless customer service and location
Awesome location with great customer service. Highly recommend!
I would like to thank Darius for going above and beyond and providing me with great service!!
Darrius was So very Helpful and very informative ..Thanks Darrius for a Job Well Done 👍🏾
Darrius was amazing! Customer service unmatched. I needed a larger storage than I had anticipated and he made that transfer of service seamless while remaining kind and extremely professional. Thank you again, Darrius.
Darrius went above and beyond to help me get into my unit after I got locked out, great service and extremely attentive
Darrius was amazing!! Great customer service
First time customer and I am happy to give a 5 star review. Making my same day reservation was easy and breezy. Keisha, the property manager is top notch! Very friendly and helpful.
I definitely recommend this location! The facility is top-notch, along with the service! Darius and the rest of the staff are great!
Hey Hey! Now i appreciate the services that they provide for me at this location. There was a little hiccup but they was on it. Nice attitudes and welcoming.
Darrius was extremely professional and attentive to my storage needs. Additionally he went above and beyond
Been renting storage space For about two years, always clean good customer service very informative on past due bills good stuff New management is very helpful
Darrius is always a great help and a great asset to public storage
Great customer service..Darius is great!
Excellent customer service!!
Darrius was very helpful in helping with my account
Five stars for Darius and Keesha! I called yesterday to confirm a larger unit to move into, went today and the process was seamless. They were extremely helpful and nice! Highly recommend!
Darius was very helpful. Highly recommend
Thanks to Diamond, my rental experience has been great. I've rented from other properties before and hands down the Monroe location is the best BECAUSE of her. She is the epitome of her name.
The storage is very secure and clean. The lighting is good. The facility has motion detectors to keep the hallways lighted up. They just built a new gate for better security. I feel safe using the storage facility.
Wonderful experience here - Lyson was absolutely amazing. She helped us navigate the best option for us - I'll definitely recommend this place to people in Atlanta and especially to ask for Lyson if she is there!
I had an amazing experience with Lyshon. Moving can be so stressful, but she made everything so easy and she was so polite and courteous. Ask me.... 10/10 recommend. Ask for Lyshon when you come!!
Exceptional service! From the seamless rental process to the clean and secure facilities, this storage unit exceeded all my expectations. Dymond, on-site manager, is friendly and helpful, ensuring I found the perfect unit size for my needs. Access hours are convenient, and the security measures. Highly recommend for anyone.
Dymond has great energy. Clean location.
Storage facilities are generally nothing to get excited about, however, this Public Storage transcends the norm. Diamond, the manager, makes coming to my unit a true joy. She always has great energy and goes above and beyond in her role. I would highly recommend using this location!
A excellent place to store your valuables when you making moves and how the go. Safe and secure surroundings.
Dymond property manager is awesome
Diamonnddd! You are the best! I really appreciate all your help on everything this far. Especially dealing with all different personalities your always keeping your cool and being professional. If you arent manager you should be and if you are manager they should be having you run the place. 💜
Lavon was incredible and helpful, really good people. I highly recommend using this facility.
Dymond I love her enjoy and she has great customer service and is very helpful she deserves a raise
Dymond was amazing GREAT SERVICE 100/100
Diamond was really helpful. Defiantly will utilize their service when needed.
Ro and Dymond were both super helpful and assisted me with a transfer. Thank you!
This is the cleanest storage I’ve found from the others I viewed. Dymond was very helpful and assisted me with everything I needed. The courtesy call before all due dates is helpful as well. I would truly recommend this facility.
Row was so helpful and very nice
I had an amazing renting experience here! Signing up was quick and easy, and got a great deal with the $1 for first month promo. I worked with Dymond and she was amazing! She so friendly, made me feel comfortable when looking at the spaces & even gave me tips on moving companies.
Dymond was very helpful abd is a nice person. Thank you Dymond
I’m very please with the customer service at Monroe public storage. Diamond is caring knowledgeable and helpful. I wish her much success in all that she does and will do!
Dymond and Ro were super helpful and made my experience quick and easy. Highly recommend!
This is the best public storage anyone can use… Diamond is the best there. She is very nice and can handle any questions you may have.. I recommend this storage 10x over to anyone looking for a safe and great environment to have your things stored…. Trust me your mind will be at ease at night if your belongings are there.. They are the best….
Dymond was helpful. Thank you
I never take time to write reviews but DIAMOND was exceptional and soooo helpful. I ain’t gone lie I was a little worried just about the safety of my belongings. But she assured me that my things were safe and and gave me confirmation that this location was secure. Her customer service skills were above and beyond!!
I love this place. Dymond is a gem! She provided the best customer service I’ve ever experienced. She taught mw how to use the public storage app and shared its many benefits. This facility is extremely clean and close to home.
The PS Monroe location is hands down the best location in Atlanta!
Mainly because of the management , Diamond is absolutely AMAZING, she is kind and cares about her property & customers.
Couldn’t ask for a better Manager (Diamond)
I had such a great experience with the Public Storage Monroe location. The staff was so friendly and was so willing to help in any way!
Dymond is an amazing representative, my unit transfer was so smooth and fast . Always ask about her .
Dymond is a very hard worker most days I come she is by her self helping customers meeting their needs and cleaning everything. Her customer service is amazing . But some times I feel bad for her because she is doing so much by herself but overall I would recommend this public storage to others .
DIAMOND ! DIAMOND! DIAMOND ! This young lady goes above and beyond to assist. I was practically two seconds from crying due to an error either on my end or systematically. And she saved the day especially because I needed to return my truck in time. Helped with a cart to move my things all while she was already helping several other people! 😇😇
I’m specifically leaving this review about Diamond. I’ve used this storage space for almost a year now for storing my business equipment and things like that. I have had times when diamond has called and said “Hey CeeJai, I know you’re busy, but don’t forget you have a payment coming.” And on every single occasion, every month, she greets me as if sometimes my payments haven’t fallen behind. Even then, she makes herself available even when I’m walking in 3 min before they close, still with a smile. She shows up everyday, and she handles the entire property. Not too many employees get the greatest credit of operating these businesses. It could get frustrating dealing with others’ frustrations but Diamond showcases so much professionalism and patience with dealing with some of us extra customers. They went up on my storage charges one month,and make sure you read your agreements because they have a right to increase charges whenever they want. Diamond did me a solid by requesting my storage unit be back priced to where it was when I originally signed my agreement, and it was approved. Thanks Diamond for always being you!!!
The manager, named Dymond, is professional and knowledgeable. She gets to know her customers, and she makes you feel valued.
She deserves more than 5 stars.
Dymond is the BEST manager. She is extremely helpful and treats customers like family (actually maybe better than family). She makes the storing experience better.
Location is older, but priced accordingly.
Dymond has been great from my move in day to the end! She’s so helpful and the location is clean! Will rent again
Dymond is amazing! Highly recommend the location.
Dymond is very helpful and the location is clean.
Definitely recommend this location if you every need space for your belongings the facility manager Dymond was extremely helpful and super efficient
Dymond is amazing! Always helpful and kind!
Dymond is amazing. Very helpful and informational. Highly recommend this location
This public storage has been a hands down 5 star experience. If your looking to reserve a storage unit I highly recommend you deal with Dymond. She’s extremely helpful, kind, and available to assist in any matters. Thankful for this convient storage unit and thankful for this amazing staff.
Diamond is the best .. wouldn’t rent anywhere else
Diamond was so sweet and amazing. Made my process so easy and seamless. Thank you Diamond!
First time using any storage unit & Dymond made the process as seamless & easy as possible. She explained everything perfectly & was able to put me into a unit quickly & efficiently. Great customer service 10/10
Dymond is amazing. She's so helpful. Never had any issues. Thank you.
Great, seamless experience. Thanks so much!
Easy moving, clean location
Dymond was great and friendly
I have been using this place since 2018 and I have used public storage at other locations, but this location is by far the best. First, let me start by saying that Diamond is absolutely amazing. She has excellent customer service, she is friendly, polite and very professional and she goes above and beyond to help. The only issue I have is that every six months they raise the price. I also appreciate the place is kept clean.
Dymond was very professional friendly and helpful for my experience! Thank you
Dymond is the freaking best she helped me quickly and efficiently. She also provided the perfect size storage size for me . Customer service was the best.
Smooth moving. Dymond was amazing
Dymond is great! She’s very helpful every time we stop by. Highly recommend the location just for Dymond!!
This is the best storage I ever been too. Very nice and clean. Dymond was very helpful. Made me comfortable with buying and picking up my storage auction! She is the best! Every business needs an employee like Dymond. She has AMAZING customer service.
The customer service and support is amazing! Dymond was a pleasure
Diamond is amazing! So helpful and friendly to us! Anything we needed she was there to assist!
Monroe Drive has some amazing employees. Miss Dyamond was absolutely awesome helping us with our storage situation. She was extremely professional, knowledgeable, and efficient. She made our experience one that was positive instead of frustrating. I can truthfully commend Public Storage for having such an employee. She is an awesome asset to your company.
Yall go rent with Dymond. Cancers are dope!
This is our 3rd encounter with Dymond at Public Storage. Even though a lot of things have been stressful while planning our move- she has helped make sure our storage unit and storage process is never part of that stress!! Highly recommend.
Dymond is AWESOME! Amazing! Helpful! The BEST!!!!
Storage is clean and move was easy. Dymond was really helpful with setup and move-in!
I have been a customer at this site for 6months.Our on site manager is the best!Property is always clean and she is always helpful and on point.I can say when time comes for me to move out. She will be misse.Always a friendly helping soul!
My experience at this location was epic dymond costumer service was beyond expectations so far I have recommended 3 other coworkers to this location kudos to dymond
Great experience ms. Sharon was very helpful will definitely refer for business
Diamond was very friendly and patient for us during our experience!
What a really nice, helpful property manager... Dymond. The site looks really good!
Have rented a space at this location for over a year. Place is clean, secure and well managed. The manager, Sharon, is absolutely wonderful. I had a small issue arise recently, and Sharon went above and beyond to make sure everything was taken care of to my complete satisfaction. I highly recommend this location. And recommend a raise or promotion for Sharon!
Dymond is fantastic! Has been amazing since moving in. Recommend this location
Diamond, the manager at this location, was a delight to work with. Made everything so easy for me. Best Public storage experience ever!
Excellent service. Dymond was very helpful. Clean storage property !!!
Very clean the manager dymond is verryyyyy informative and nice and is helpful if you move to georgia and need a storage place this is the one you should go too!!
Good little storage place
We moved from Houston Texas to Atlanta Georgia last summer. I rented the space based on reviews. Everything talked very highly about the staff. We worked with Diamond getting the arrangements set. She was a true superstar in ensuring everything was set. We came in with 2 28 foot trailers and everything went smoothly. Diamond just showed me how to use their app on the phone to access the elevator. We have gotten a home and will be moving out in a few weeks. I cannot recommend them any more than I would use them in a heartbeat when I need storage.
Diamond was knowledgeable fast and very helpful
Dymond was amazing when she moved me in. When I stop by the storage she’s always polite.