Public Storage Self-Storage Units at 2115 Monroe Drive NE, Atlanta, GA

Diamonnddd! You are the best! I really appreciate all your help on everything this far. Especially dealing with all different personalities your always keeping your cool and being professional. If you arent manager you should be and if you are manager they should be having you run the place. 💜

Nice storage spot.

Being awarded manager must be given as a prize out a cereal box. Dymonde lacked accountability, understanding, & customer service skills. I waited for an hour at opening for her to arrive back with Starbucks in hand & an attitude. During which time I had to pay another $200 for the movers on standby. This was extremely inconveniencing and made my move increasingly difficult. At the very least I would have expected understanding for the lack of communication on her part.

Lavon was incredible and helpful, really good people. I highly recommend using this facility.

Dymond I love her enjoy and she has great customer service and is very helpful she deserves a raise

Dymond was amazing GREAT SERVICE 100/100

Diamond was really helpful. Defiantly will utilize their service when needed.

Ro and Dymond were both super helpful and assisted me with a transfer. Thank you!

This is the cleanest storage I’ve found from the others I viewed. Dymond was very helpful and assisted me with everything I needed. The courtesy call before all due dates is helpful as well. I would truly recommend this facility.

Row was so helpful and very nice

I had an amazing renting experience here! Signing up was quick and easy, and got a great deal with the $1 for first month promo. I worked with Dymond and she was amazing! She so friendly, made me feel comfortable when looking at the spaces & even gave me tips on moving companies.

Dymond was very helpful abd is a nice person. Thank you Dymond

I’m very please with the customer service at Monroe public storage. Diamond is caring knowledgeable and helpful. I wish her much success in all that she does and will do!

Dymond and Ro were super helpful and made my experience quick and easy. Highly recommend!

This is the best public storage anyone can use… Diamond is the best there. She is very nice and can handle any questions you may have.. I recommend this storage 10x over to anyone looking for a safe and great environment to have your things stored…. Trust me your mind will be at ease at night if your belongings are there.. They are the best….

Dymond was helpful. Thank you

Dymond was a great help

I never take time to write reviews but DIAMOND was exceptional and soooo helpful. I ain’t gone lie I was a little worried just about the safety of my belongings. But she assured me that my things were safe and and gave me confirmation that this location was secure. Her customer service skills were above and beyond!!

I love this place. Dymond is a gem! She provided the best customer service I’ve ever experienced. She taught mw how to use the public storage app and shared its many benefits. This facility is extremely clean and close to home.

I am embarrassed to say I have had a storage unit here for almost 20 years..... quick note .. Diamond *The property manager* is awesome. She is genuinely a nice person and cares about her job. She went out of her way to make sure I was getting the best rate available after all these rental years as a customer.. Big Thanks!

The PS Monroe location is hands down the best location in Atlanta! Mainly because of the management , Diamond is absolutely AMAZING, she is kind and cares about her property & customers. Couldn’t ask for a better Manager (Diamond)

I had such a great experience with the Public Storage Monroe location. The staff was so friendly and was so willing to help in any way!

Dymond is an amazing representative, my unit transfer was so smooth and fast . Always ask about her .

Dymond is a very hard worker most days I come she is by her self helping customers meeting their needs and cleaning everything. Her customer service is amazing . But some times I feel bad for her because she is doing so much by herself but overall I would recommend this public storage to others .

DIAMOND ! DIAMOND! DIAMOND ! This young lady goes above and beyond to assist. I was practically two seconds from crying due to an error either on my end or systematically. And she saved the day especially because I needed to return my truck in time. Helped with a cart to move my things all while she was already helping several other people! 😇😇

I’m specifically leaving this review about Diamond. I’ve used this storage space for almost a year now for storing my business equipment and things like that. I have had times when diamond has called and said “Hey CeeJai, I know you’re busy, but don’t forget you have a payment coming.” And on every single occasion, every month, she greets me as if sometimes my payments haven’t fallen behind. Even then, she makes herself available even when I’m walking in 3 min before they close, still with a smile. She shows up everyday, and she handles the entire property. Not too many employees get the greatest credit of operating these businesses. It could get frustrating dealing with others’ frustrations but Diamond showcases so much professionalism and patience with dealing with some of us extra customers. They went up on my storage charges one month,and make sure you read your agreements because they have a right to increase charges whenever they want. Diamond did me a solid by requesting my storage unit be back priced to where it was when I originally signed my agreement, and it was approved. Thanks Diamond for always being you!!!

Dymond is the BEST manager. She is extremely helpful and treats customers like family (actually maybe better than family). She makes the storing experience better. Location is older, but priced accordingly.

The manager, named Dymond, is professional and knowledgeable. She gets to know her customers, and she makes you feel valued. She deserves more than 5 stars.

Dymond has been great from my move in day to the end! She’s so helpful and the location is clean! Will rent again

Dymond is very helpful and the location is clean.

Dymond is amazing! Highly recommend the location.

Definitely recommend this location if you every need space for your belongings the facility manager Dymond was extremely helpful and super efficient

Dymond is amazing! Always helpful and kind!

Dymond is amazing. Very helpful and informational. Highly recommend this location

This public storage has been a hands down 5 star experience. If your looking to reserve a storage unit I highly recommend you deal with Dymond. She’s extremely helpful, kind, and available to assist in any matters. Thankful for this convient storage unit and thankful for this amazing staff.

Diamond is the best .. wouldn’t rent anywhere else

Diamond was so sweet and amazing. Made my process so easy and seamless. Thank you Diamond!

First time using any storage unit & Dymond made the process as seamless & easy as possible. She explained everything perfectly & was able to put me into a unit quickly & efficiently. Great customer service 10/10

Easy moving, clean location

Dymond was so helpful.

Dymond was great and friendly

The location manager, Dymond, helped me with my space and turned a frustrating experience into a positive one. Many thanks to Dymond for her assistance and understanding. Highly recommend her! Dymond helped me again in 2022. She is the best!

Dymond is amazing. She's so helpful. Never had any issues. Thank you.

Great, seamless experience. Thanks so much!

I have been using this place since 2018 and I have used public storage at other locations, but this location is by far the best. First, let me start by saying that Diamond is absolutely amazing. She has excellent customer service, she is friendly, polite and very professional and she goes above and beyond to help. The only issue I have is that every six months they raise the price. I also appreciate the place is kept clean.

Dymond is the freaking best she helped me quickly and efficiently. She also provided the perfect size storage size for me . Customer service was the best.

Dymond was very professional friendly and helpful for my experience! Thank you

Smooth moving. Dymond was amazing

Dymond is great! She’s very helpful every time we stop by. Highly recommend the location just for Dymond!!

This is the best storage I ever been too. Very nice and clean. Dymond was very helpful. Made me comfortable with buying and picking up my storage auction! She is the best! Every business needs an employee like Dymond. She has AMAZING customer service.

The customer service and support is amazing! Dymond was a pleasure

Diamond is amazing! So helpful and friendly to us! Anything we needed she was there to assist!

Monroe Drive has some amazing employees. Miss Dyamond was absolutely awesome helping us with our storage situation. She was extremely professional, knowledgeable, and efficient. She made our experience one that was positive instead of frustrating. I can truthfully commend Public Storage for having such an employee. She is an awesome asset to your company.

Started off fine, but my monthly bill went up an additional $50. That would be understandable if there were new and improved services, but I pay for an exterior lot space. You can barely see the numbers as it is, and the trees dump all over the cars that are stored here. It was barely worth the price then, and it certainly is not worth it now. It's a shame.

Yall go rent with Dymond. Cancers are dope!

This is our 3rd encounter with Dymond at Public Storage. Even though a lot of things have been stressful while planning our move- she has helped make sure our storage unit and storage process is never part of that stress!! Highly recommend.

Storage is clean and move was easy. Dymond was really helpful with setup and move-in!

Dymond is AWESOME! Amazing! Helpful! The BEST!!!!

I have been a customer at this site for 6months.Our on site manager is the best!Property is always clean and she is always helpful and on point.I can say when time comes for me to move out. She will be misse.Always a friendly helping soul!

My experience at this location was epic dymond costumer service was beyond expectations so far I have recommended 3 other coworkers to this location kudos to dymond

Great experience ms. Sharon was very helpful will definitely refer for business

What a really nice, helpful property manager... Dymond. The site looks really good!

Diamond was very friendly and patient for us during our experience!

Have rented a space at this location for over a year. Place is clean, secure and well managed. The manager, Sharon, is absolutely wonderful. I had a small issue arise recently, and Sharon went above and beyond to make sure everything was taken care of to my complete satisfaction. I highly recommend this location. And recommend a raise or promotion for Sharon!

Dymond is fantastic! Has been amazing since moving in. Recommend this location

Diamond, the manager at this location, was a delight to work with. Made everything so easy for me. Best Public storage experience ever!

Excellent service. Dymond was very helpful. Clean storage property !!!

Very clean the manager dymond is verryyyyy informative and nice and is helpful if you move to georgia and need a storage place this is the one you should go too!!

Good little storage place

We moved from Houston Texas to Atlanta Georgia last summer. I rented the space based on reviews. Everything talked very highly about the staff. We worked with Diamond getting the arrangements set. She was a true superstar in ensuring everything was set. We came in with 2 28 foot trailers and everything went smoothly. Diamond just showed me how to use their app on the phone to access the elevator. We have gotten a home and will be moving out in a few weeks. I cannot recommend them any more than I would use them in a heartbeat when I need storage.

Diamond was knowledgeable fast and very helpful

Manager is very rude and because they have had break-ins they have been punishing all the customers. I am moving out in a few days. Too expensive for only a few hours a day of access.

I have been a tenant for 6+ years. It is well run and clean. In particular, the Property Manager for the past 3 years, Dymond, is exceptional. Helpful, knowledgeable, friendly, and responsive. Her support is largely the reason that I continue to renew.

Dymond was amazing when she moved me in. When I stop by the storage she’s always polite.

Dymond and Sharon are very helpful and understanding. Explained new access hours and property is very clean!

Found storage space to be well lit and clean, perfect for what I need.

Someone broke in and they could have cared less. Save your money.

Dymond help me so very much, great customer service.

Dymond was great at getting everything set up for me. Recommended.

I came yesterday to transfer my unit the rep on-site Princess was very helpful In getting me into a bigger unit for the special where you pay 25 dollars to move in I’m finishing up moving in today I give this facility 5 stars

Dymond and Princess were so helpful.

Dymond was great showing me the storage and I would recommend them to this location

Dymond was very helpful. I called regarding questions about the facility and she was just great! Making my move a lot easier! Thank you

Princess & Dymond were EPIC!!!!

The rep is rarely on site and unhelpful when she is present. It’s very dark inside your unit; no lighting. If you need to be able to see inside, you have to install your own portable lighting. The rent was increased $60 after only a few months. Access has been reduced by 7.5 hours just recently. 9:30am to 6pm (5pm on weekends). Used to be 6am-9pm everyday. Mostly clean but because no one’s on property, trash/furniture from people moving out sits in the hallways for weeks. It feels more like an abandoned property by an owner interested in one thing; rent collection. Those signs are EVERYWHERE while help is nowhere.

The worst! When I was looking for a storage these guys sold me on their promotion and everything. As soon as I paid and I got the storage, They went quiet. No one would answer the phone when I would call the property it would always route to the customer service. I would leave messages nobody would contact me. I would come to check on things in my storage and the automated doors will be damaged and I wasn't able to access my storage for weeks. When I moved in I was told I would get prorate if I was to move in the middle of the month. Well I moved out on the 20th and I called to see when my refund is and I was told this is actually not correct. They do not prorate the last month. I called customer service explained by concern the person was so condescending on the other line saying even if you were told one thing you should just concentrate on your contract. So what is the point of having customer service people to help out when they can't even tell you the correct information and not take responsibility for it. The yard was always dirty full of transients whenever I would go there to pick up my stuff from the storage. The worst!!

Terrible customer service. All loading gates remain locked even after physically requesting for them to be opened for over 4 hrs with high volume moving traffic. These people are so inconsiderate.

My experience in renting a storage unit at this property location was stupendous. Dymond, the young lady who assisted me and skillfully showed me different units that might meet my needs was done with impeccable taste. Public Storage should be very proud to have such a well mannered, sophisticated person at the front desk representing them. Your facility is very clean and securely manned.

Diamond was such a joy to work with. Was always helpful and kind, making the whole experience smooth. Also only point I’d make is I wish it was 24/7 and the late night hotline was quicker to answer.

Dymond was so helpful! Great customer service. Highly recommend this facility

Nobody was ever in the office to speak to physically about my issues. I was told that I would get a refund for returning my lock & key TWICE from them but then when its time to move out, they told me otherwise even though I used my own lock. Like what can I do with a cylinder lock anyway? The district manager is also trash. He lied and said theres always someone in office which is false because everytime I came here to handle business regarding my unit NOBODY was here. They do not help. I would rather store my belongings in a flooded basement before storing it back at this unorganized place.

Dymon was very helpful in making accommodations for my reservations

Tierra and Diamond are amazing! Looking for amazing customer service? These are your girls!!! Love their expertise and friendliness. Property is well maintained and clean. I would recommend this location. Keep up the great work girls

This storage is convenient & clean. Haven't seen the staff in a while. The air conditioning works.😀

Having to grab a storage unit last minute and in a hurry is a very stressful situation. Luckily for me, Tierra and Dymond made this horrible task an overwhelmingly easy experience. I would have never guessed I would receive such attentive and personalized service. Felt as if they stopped everything they had to do to make sure to service me properly and without rushing. This was not something I am accustomed to when dealing with Storage Unit Rental. Tierra and Dymond have certainly secured a customer for life.

Tierra always get the job done!

On several different occasions I was greeted and assisted by Tierra and Dymond. They were both very helpful in my selection of products and storage spaces.

Tierra and Dymond are just amazing. Always good energy and helpful . Great property. Highly recommend

After less than 6 month they're increasing our "Rent" by 82%. Moving out immediately. Beware - the price you think you're getting at the start isn't the price you're getting long run. Bye!

I had to make a move earlier this month. Needed a storage Unit for extra property I had accumulated. Found this storage facility that had a Very friendly and helpful employee. Tierra was her name, she helped me with getting a subtle Unit for my property.

Great work from Tierra and Dymond.

I Love the Public Storage On Monroe Drive! Outstanding Customer Service! I've been with this location for years. Recently, ( During Pandemic ) I've accumulated A LOT of Stuff, however, I've outgrown my old storage. Diamond made transferring to a larger unit seamless. Both Diamond and Sierra will take excellent care of your storage needs!!! EW

I had a superb experience here at the Monroe public storage. Dymond and Tierra are awesome.

I wouldn’t recommend anyone to use this storage facility. The staff are never on time and accessible for customers when needed. Please choose another facility, don’t waste your time and money.

Great staff! Tierra and Dymond were very helpful with helping me find the right size space. I informed them on what I would need stored and they gave me 2 perfect options for me to consider! Move in process was quick and easy and ONLINE! Highly recommend this facility

Dymond and Tierra was very nice, funny and super helpful highly recommend

The staff here are absolutely awful! Incredibly rude and never at desk so can never get a cart. I moving all of my stuff out of this storage facility it’s that bad.

Always great service

Thank you public storage for all my storage and moving need. Very clean facility and great customer service. To Ms. Tierra thank you for answering and helping me with all my needs. Very professional with my concerns.

Great customer service especially from Demond knight!

I enjoyed speaking with Dymond and Tierra today when I went into an Atlanta location with questions about the price/rental fee for a unit. I was impressed with their knowledge and willingness to help me. I will be doing business with your company within the next month or so. I appreciated the help!

Ms Tierra gave me great customer service would recommend your services again Thanks

I love this place. It’s commutable and accessible. Dymond is a major help and pure sweetheart. Great for the business.

I just wanted to leave this review for Tierra & Dymond. These two ladies are a fantastic pair. They are very knowledgeable when it comes to storage needs. I stopped by to gather some information about the move n process and they told me every thing I needed to know. These two work so well together. I will be choosing thus location as my new storage home in a couple of weeks. Thank you ladies for all of your help.

Dymond and Tierra were amazing!! They took care of me and had great energy. As a customer who values customer service I would recommend renting here and ask for them to service your needs. Thank you ladies.

I highly recommend renting a unit at the Monroe Dr. location.....I'm new to the metro Atlanta area and I'm also in transition and needed to store my belongings...I started making calls and I encountered a bright and friendly voice. Her name is Dymond! She was INCREDIBLE and patient with assisting me in my unit selection. I was able to take advantage of one of the many promos they had available....As a single mom, small business owner and especially during this pandemic/CO-VID my children are always with me. The property is well secured, well managed and CLEAN....All of the staff members at this location are amazing and consistent.....I can always guarantee that we'll be greeted with warm pleasantries.

Great location. Dymond & Sierra were very helpful and polite.

By far best facility! Dymond and Tierra both are wonderful and very helpful! I had so many questions and wanted to ensure that my belongs would be kept safe and they were so patient and kind!

Great location, well run, and Dymond and Tierra are always helpful and friendly. I highly recommend this place.

Awesomeopossum!

I rented a unit for 4 years. This staff was extremely friendly and helpful. They kept the location clean and safe. Dymond was patient and knowledgeable any time I had a question. I never worried whether my items were safe or not. When I ended my lease, the process was simple and easy. I would definitely recommend this location.

Dymond is super awesome! The unit I had initially reserved wasn't sufficient for all our stuff and she got us an additional unit for a great price within 5mins. Very professional and friendly. I had tons of questions and she answered them all without appearing annoyed (rare quality). Definitely recommend a raise!!!

Great customer service and very efficient!

I will never EVER leave my cherished belongings at this house place EVER AGAIN!!!!! These people broke into my unit (the staff) stole my belongings along with the belongings of 7 other units! MIND YOU THIS HAPPENED AFTER HOURS....you can’t even get into the building with a code after that! Somehow, someone was able to comfortably walk around the building, cut locks, and load stuff up into a car from 7 UNITS!!! No burglar is going to move that comfortably when they’re in the act of stealing stuff from somewhere they aren’t supposed to be. THIS WAS DONE BY SOMEONE AT THE STORAGE! AND ALL OF THE UNITS THAT WERE BURGLARIZED HAPPENED TO HAVE INSURANCE... go figure....

Highly recommend. Dymond & Tierra are very helpful!

Dymond is an absolute pleasure, she is always pleasant, courteous, and thorough.

I came in rates and availability, Dymond and Tierra both assisted me with all the information I need also great conversation. I highly recommend storing and this location. Thanks ladies.

This storage facility is the best storage I’ve found in the city of Atlanta. Let me start off by saying how convenient the location is. It’s extremely easy to get your items stored at this location so when it’s time to depart from the premises, guess what??? It’s easy to move out as well. The parking lot is extremely big and can easily have 2 or 3 moving trucks here at the same time. Most importantly, the customer service here is immaculate. Dymond helped me tremendously and that goes a long way with me. If you’re seeking a storage faculty for your personal belongings, please I highly recommend this location. It’s extremely clean and climate controlled. One last thing that truly won me over is that I was able to go online, reserve, and when I arrive just go straight to my storage unit where my lock was already stored in the unit. Quick and easy!!!

Dymond, the manager, is so helpful and accommodating. We had two units ready for a big move out and she was great with every need we had. I would recommend this location for any move!

Excellent service. The Manager Diamond made the process so easy and would highly recommend this location to anyone in Atlanta

Dymond assisted me with all my needs moving from Alabama. Everything was explained and understood with top notch customer service. I highly recommend.

Had such a great experience here! Diamond was so helpful in answering my questions and getting me set up in minutes. Would definitely recommend!

Dymond and Shanterria were amazingly nice and helpful!

Dymond was a great. She is very helpful.

Dymond had such great customer service! She was amazing at assisting me with my issue! Provided just the right size unit and didn’t try to over charge me! Y’all need to give her a raise! Great worker y’all got there ! She gave me nothing but positive attitude!

Shanterria and Dymond were a great help . I love that they are passionate about their job and helping their customers. We need more people who value their job as much as these two young ladies.

Dymond and Rontassia Good workers and funny, keep going guuurls.

Getting a storage unit here was so easy! I made a reservation online and got a phone call immediately. When I booked the wrong size, Karen and Dymond helped me find an affordable unit that meets my needs. I would definitely recommend this place. Thank you, ladies!

Quick and easy, kind and knowledgeable staff.

Dymond was very helpful with my friend and I. Very good customer service skills and great person to have a conversation with.

Dymond was a delight! So helpful and helped me transfer quick and easily. She was super amazing!!

Shakerah was lovely! Fast and SO helpful!!

Dymond was great she provided me with exceptional customer service in handling my storage needs. Thanks again! 😃

Only one employee and diamond handled it like a real professional thank u

I am here now and just reserved a storage space. Diamond the current mgr helped my fiancé and I determine which size we would need because we reserved online but turned out we needed a bigger space. She advised me of my savings by booking online and even came out & looked at the inside of our truck to help us figure out what size storage works best. The service here exceeded my expectations and since I’ve never had a storage unit, she made me feel like my items would be secure. The facility is very clean! Great deal!

Called today to confirm reservations a young lady whom I was told name was Tiarra answered very rude constantly over talked me whenasked the time I would be in to do a walk thru I informed her it would be as soon as Uhaul contacts me she hung up in my face as telling her this information..IAM a Retired Disabled GULF WAR VETERAN and also SECURITY SUPERVISOR for local Sports Company's and I feel that if the person is rude and inconsiderate of me she is that way with other clients....unfortunately I have to is this company but never again

Dymond was amazing. Excellent service and extremely helpful!!!! Thank you DYMOND✨✨

Went in to inquire about a space because I’m moving out of state. Dymond and shakera were very informative they know their stuff! I would highly recommend.

Shakerah and Dymond were amazing. Crazy that these ladies are working Christmas Eve but it’s all good. They’re attitudes are so positive. Highly recommend this location.

Tamika was Great!!! she answered all my questions and I had plenty. She stayed professional pleasant and didn’t make me feel like I was over bearing. Good customer service is hard to come by.

I had the absolute best experience at the Public Storage on Monroe Drive. Dymond and Shakerah are the terrific- Friendly and Personable!!!

Everything was great! I signed up online and got a call the same day confirming my reservation. I was invited to come in and check out my space. Brittany took care of me. She answered all my questions, was super nice and friendly. Thank you, Brittany! All round great customer service. Highly recommend.

Shakerah, Dymond, and Tierra were all friendly and helpful, highly recommend!

So far just an introduction and registration, but I've done this before and my experience here with Tierra was great, she was very helpful and efficient. She was super nice on the phone beforehand as well

Tierra was great!

Ariel was very informative and provided great customer service . It’s been years since I rented a storage and she made it so easy !

So far I’ve had a great experience with this site. Diamond and Ariel were incredibly friendly and helpful. I mistakenly reserved a unit that was too small. Diamond was very polite and assisted me with figuring out my best fit unit. I would definitely recommend just ask for Diamond or Ariel!

Ariel was very helpful and quick to do the sign up. It was a very pleasant experience.

Dymond & Ariel were amazing !!!!!!

Very good customer service

Tierra And Dymond have been fantastic since we moved in! Greet customer service and always available when needed. I recommend this facility and the staff there any day . Thank you public storage!!

Dymond was so helpful she was very professional and very hospitable. She is the model employee that Public Storage should mirror. She went out of her way to help me and my friends to find the perfect unit and she saved me MONEY!!! Thank you so much Dymond if I could give you 6 stars I would because you were that awesome!!

Ariel was great to work with will definitely recommend

Ariel and Tabatha were friendly and courteous. Highly recommend this storage.

Tierra and Dymond showed great customer service. I'm glad we made the decision to choose this storage location.

Diamond was amazing! Quick and easy process unit very accessible.

Ariel, Demond, and Kisha are amazing!! This place is great!

Dymond and Kisha were friendly and truly cared about my needs. They greeted me with smiling faces and helped talk me through the best storage options for my needs. The facility itself is a little warm, but it was temperature controlled. I wish the loading doors stayed open later than 5pm on weekends, but that is just more motivation to get moving quicker!

Very good customer service and honest about the roof repair and how to protect your items+complimentary plastic tarp. Best price in the Atl metro area. Decent diversity of spaces. A few things to improve: (1)temp control office & hallways on 1st floor, (2)garage bay doors are hazardous and propped open with a stick, (3) access to the dolly should be more than business hours, and (4) 24 hour access would be nice.

Thank you Kisha! Super nice very helpful! I had every question in the world and she was extremely patient with me. Thank you so much!

Kisha and Dymond were very helpful with helping me with my storage unit. They were energetic, knowledgeable, and polite with the handling of my new unit. Thank you!!!

The folks at Public Storage are great!!! Very helpful- just today Dymond helped us secure a cart when they all were taken. The place is clean and cool in this summer heat! Thank you Dymond and team!

Dymond, Tierra, Ariel gave the best customer I ever received at this site. I have had an unit there for two year and have never experience such service! Thx Ladies!!!!!!

Kisha and Dymond are a delight. I’ve been a customer for a long time and they were able to save me money on my spaces. The new team is just amazing and clean facility.

Kisha & Dymond are the best I walked in looking for reasonable price for a small unit and they showed me the different units. They answered all my questions and concerns. Excellent customer service and nice conversation with these ladies. I would highly recommend this spot. Thanks ladies

Dymond &Tierra provided excellent service today. Amy

Dymond and Tierra were very professional, knowledgeable and great.

Dymond and Tierra took great care of us! Nice facility and easy check in process.

Kisha was very helpful throughout the whole process she made it easy to get my new storage unit and even helped me with the door when I was struggling with the cart. I highly recommend this location. Plus it’s very clean inside and not a lot of traffic within it.

Reserved my unit online and received a follow up call the next day, super quick and easy experience!

Dymond was an amazing help and got me all set up in no time at all :)

very helpful and affordable

I will not recommend. Storage was broken... no safety and accountability. Poor management team.

Dymond and Tierra are very polite and extremely helpful regarding any questions or concerns. I now call them the wonder twins, between the two of them they make day to day operations look effortless

Dymond and Tierra were excellent, outstanding customer service. Thanks again for your help!

We downsized and needed a temporary to place to store some items while we transitioned. We chose this Public Storage as it was reasonably priced and also a convenient location. The facility is well maintained and in good order. However the key reason for the high rating is the staff. After I booked online a representative contacted me to confirm all of the details - she was very professional. Then when we arrived at the facility the agent who helped us was extremely helpful and went over the size options and was very patient in showing us several lockers. We ended up choosing the smallest unit - the agent did not in any way try to upsell us. The whole process was straightforward, quick and quite painless. I highly recommend this location - great facility and great staff!

Dymond and Tierra were extremely helpful and courteous to me and assisted me with my payment while I'm on vacation out of town. I rate this location a five star.

Dymond and Tierra Very easy and helpful during the process

Not the best storage. Dirty facility. Homeless people living there. Only one cart for thousands of units. gates always broken. They lock the gates at 9pm and will lock you in WITH your car, truck or trailer. No one will be around to help. Roof repairs and they send you a letter to know your stuff may get dirty so they want to SELL you a tarp to cover it. And this is all in one month...

Demond & Kisha are awesome. They made my move so much easier.

Dymond AMAZING!! Best person ever

Dymond, Kisha and Akirah are the best!!!!! They took great care of us!

Just moved out of this place, was called and informed they viewed their cameras and saw us put two small mattresses at the dumpster, was threatened with collections for the fee, not even a day after move-out. Funny thing is (but not really), our unit was broken into about a year ago, and their "cameras" caught nothing...sounds like the break-in was an inside job then. The common areas are not cleaned very well and exterior security doors are always broken. Make a better storage move and go to the new Cube Smart Storage up the street.

Great Service

Dymond and Lashaundra Great customer service!

Customer service was excellent from Lashaundra Dymond

Dymond and Tracy were amazing! Thank you!!!

The ladies Dymond and Tracy are soooo wonderful. So much love and light to them!

Dymond and Tracey I am so excited to have met these lovely ladies. Great personalities so accommodating

Dymond & Kisha were professional and courteous.

Dymond was very professional & made my process so easy. Great customer service!

I was higly impressed with the customer service I recieved at this location. Tywanda & Donna were smiling from the time I walked in. They were very friendly and we shared a few laughs as well. Glad I came in. It felt good.

just the fact that you leave a voicemail message when you are closed gives me red flags. now i have to go up there

Absolutely AWFUL!! Each time I have used the roll up door (where you drive in to unload) to add or retrieve items out of my unit, the door malfunctions. Today was no exception. I stopped by my unit (to discover water seepage which was causing a white mold/mildew to grow—another complaint) and the door again malfunctioned. My car and I were stuck inside the loading dock area in the sweltering heat. The office was closed so I called the 800 number for assistance only to be told by the customer “care” rep, Justin, to call my local emergency response unit to hoist the door to free my trapped self and vehicle. Public Storage has no ‘on call’ person for emergencies and did nothing to assist me in gaining my freedom from their facility. I had to call the police. Special thanks to my son, emergency response units and the taxpayers of Atlanta and Fulton County for helping me get out of the storage facility.

Second time I have used this location and the experience is always great! Thank you Donna and the team for all the help.

Came in to use the restroom walked out with tape and boxes...Donna was real nice!

To whom it may concern I had such a great experience at Public Storage because of very nice young lady Ms. Donna Ms. Donna is so knowledgeable about all the services that public storage has to offer and her customer service skills are amazing! Thank you

Best service I have ever received from a storage facility. It’s very clean and the prices are really reasonable! The lady was Donna. She went over and beyond to assist us with our needs! Very kind, professional and her personality is beyond exceptional! Thank you!

jasmine was wonderful and helped me with all the question i had

Donna &Jasmine are the bomb!!! Very customer service oriented and very professional

Jasmine and LaTasha were awesome in helping me get a storage facility.

The Public Storage at this location is awesome!! Every time I visit, the staff is extremely helpful; especially Ms. Donna. She is always laughing and willing to help. She’s goes above and beyond in attending to my needs. Ask for her when you go!!!

Ms. Donna and Latasha are the best! I've rented here off and on for over a decade. This location is also nice because there's a loading dock. Your movers can pull right up and load or unload.

Great customer from the staff . Donna and Latasha were very helpful. Would definitely recommend using this facility.

Front desk staff is nice, but this building is terrible. Elevators, doors, and entrance gate are all broken at various times, making your journey to haul stuff in and out of your unit a complete nightmare. Had a unit for about a year and don't think all doors and entrances ever worked all at once.

My unit was broken into

Great customer service! Ms. Donna was great in helping assist me with my unit! Very clean and the people are very helpful.

My experience here was so wonderful Donna & Tristan were very friendly and professional . They were very knowledgeable in helping me choose the right size storage unit as well as answering all of my questions . The facility is clean & I give this place a 5/5

Donna @ the Monroe Drive store is great!!! I have the pleasure of her great and professional customer service for more than 8 years now.

Kisha and Shay were so helpful to me while moving. I had to move fast and they were able to provide great customer service that had me in and out. They were both very kind and friendly. They gave me all of the information I needed, got me signed up for insurance and assigned my storage unit quickly. Because they did their job and knew all of the information I needed to know I was provided the absolute best service. Thank you for a wonderful experience during such a stressful time.

i have had the fortunate pleasure of frequent visitation at this location- always clean-donna, the property manager has a golden repoire with all of her customers- they always want to come back because of her professional skills, wonderful smile, and positive attitude- she is very very good at her job she is a 110 on a hundred scale eric clowers

This store is very clean and good customer service

I rate this location 5 stars! Ms. Donna and Tasha are awesome! They are very professional and the location is very well kept. I stopped by for information about renting a storage and they went above and beyond my expectations! I've been in management for over 20 years in customer service and I would hire them quick. Great job Ms..Donna and Tasha. Public Storage should be proud of both of you!

This store is very clean and has a respectful environment. Mr. Mathias and Ms. Donna are very nice, professional, and always make sure their customers receive satisfactory service. I will recommend this Public Storage to anyone, because they will ensure the service is worthwhile, you are happy, and your personal items are safe.

I have a storage unit at this facility and the customer service here is Great. Ms. Donna and Tasha assisted me in getting my unit and Tasha has Lent me a helping hand and she has become a great friend. I give this location 5 stars if I could give 10 I would.

I’ve had a storage unit in this location for a little over one year and I’ve seen a slow decline from the very beginning. Let’s start with the points of entry. There are two ways to enter this building & a funny story on how to exit. The front entrance is relatively easy. Don’t let the big garage doors fool you, they have been broken for months, and some of them don’t work. You’ll need to bring your items up the ramp. It’s an awkward angle to load product inside, so I would suggest using the back entrance. The rear entrance is a car ride to the reverse of the building where you enter your code and a large metal gate opens. Please note to the right of the gate the gaping hole in the fence, this topic will arrive later in the review. In order to access your unit on the bottom floor, you need to enter the same code to gain entry. In order to enter the second floor, you must enter your code again for the elevator. Please note these sliding glass doors can be pushed open manually and THIS is where the robberies from the previous reviews are (could be) occurring. The gaping hole in the fence and the {open}, broken doors are allowing anyone with a pursuit to steal ~ an open door. LITERALLY. One evening I was leaving the rear parking lot at 11pm and the gate code would not function. It said access denied. I called corporate and they were zero help. There is no emergency code to grant exit. They advised me to call 911 and express it was a non-emergency. I had to leave my vehicle and return the next day. Don’t stay past close like me. I was inside working on organizing my unit. Everything is always out of order at this location. The elevator is often broken, entrances are either closed or broken and it is only getting worse. The interior of the storage unit is pretty clean, so no red flags would go up if you were sourcing a new location to store your belongings. I use my storage unit for work purposes and the items inside have no value. I would never store any product of value at this location. Someone could easily see you loading items into your unit and return to steal it later. Again, this is not the location to store items of value. The staff for the most part is very friendly. I’ve had no challenges with the staff. They are pretty transparent with the challenges of this location. I’ve shared some feedback and they listened. Listened is they key word, I honestly don’t think they have any control of how the genzeral manager or corporate runs this location. It’s a shady location and they clock in & clock out ~ no more, no less. Also, be prepared to receive a price hike after you sign your contract. I was paying under $100.00 & now pay $120.00. I don’t move because I am certain this is a tactic of all storage unit facility

Donna and Brittany were stellar! They were super helpful, informative and friendly! Both are rock star employees! Great service! A+++

I have NO IDEA how this facility has 4.6 stars! My storage unit was completely burglarized and robbed. I had a 10x15 on the second floor and 100% of all my things were stolen, me and my mothers entire home along with all our sentimental items and values. I was notified of the incident on October 26, 2018 at 10:18am by the manager Donna Hourel who before contacting me contacted her DM Sean Marker who never reached out to me, nor did they notify the police to file a report since my items were stolen on their premises. Upon my arrival the next morning Donna told me my unit wasn't the only unit robbed but that there were 40-50 units that have been burglarized and that this had been goin on for months. The lack of security at this facility is bewildering!! The normality of people's things being stolen is beyond uncomfortable. When I filed my police report I was informed by the officer that this facility is on a list of places not to use and that this wasn't the first time they had been called out due to people's units being broken into. If you are looking for a storage facility this is NOT the one you should intrust your property too!!! DO NOT USE THIS FACILITY!!!!!! If you currently have a unit here you should go and remove your items, you should also check your items and make sure they are all there. I was also informed that people's locks had been replaced by God knows who, in the situation of my unit, which had a lock that DID NOT BELONG TO M E ON IT! Also if you actually do your due diligence you'll see that there are reviews going back years of people who had a unit at this place and their units were robbed. I wish my mother had really gone through all the reviews. And to those of you who continue to utilize this facility GOOD LUCK!!!

Thank you so much to Saul and Leah for there excellent service ... both exceptional managers help to find me a great unit.. they listened to all my needs and concerns and helped find me the perfect unit ... they went above and behind .. highly recommend this place

Ms Donna and Aleah are awesome. They are very knowledgeable of there customer concerns and needs. This establishment has comfort and a person is easily welcomed👍🏾😀 with out any negative.

Poor security, unit got robbed. They said this happens all the time and they didn’t do anything to help the process. Moving ASAP.

Donna and Calvin have the best customer service of any storage unit I have been to! They are so helpful in choosing the size necessary for your belongings and making sure the unit is easily accessible. This Public Storage facility is clean and tidy! They’re the best

Alyssa she has great customer service honestly

Alyssa has great and awesome customer service

Rented on Sunday got completely lost, came back today and Calvin was gracious enough to show me my correct unit . I recommend this storage . Amazing staff

When will the overgrown bush that is place for a homeless encampment be trimmed and when will the trash that is overflowing onto our adjacent property and public street be cleaned up? I have reported this many times to the front desk.

Thanks Ms Donna & Mr Calvin for providing great customer service in a time of need. All your help & suggestions are very much appreciated.

Nice staff

Very nice storage facility. Clean, friendly-service. Great location.

Calvin, Leah and Donna has been such as awesome help to me in my time of need. They made the process so comfortable by brightening my day with laughs. They are the prime example of what good customer service is and I would love to work with them again in the future.

For not being Climate Controlled this place sure is expensive.

Clean facility, friendly staff and great price for a city storage

My experience her was quick and painless Erica was straight forward about all cost and procedures and help me find a storage unit to suit my needs. I will continue to use this facility through out my time at a local university.

Lauren is excellent and awesome!

Sahi did a gray job explaining to me the rates and checking us in!

It's a clean and cheap place for storage and the staff ( Calvin and Donna) was great and very helpful.

I love the service here Located in a good and safe area. The staff here Donna and Calvin Go out of their way to make sure all my needs are met.

Calvin, Donna, Ashley. Are AMAZING! This is the place to be 5 stars.

Lea, Calvin and Ashley are fabulous! So friendly and helpful. I’ve been a renter for 2 years now and have had great experiences.

They get you by jacking up the price a few dollars every quarter because they know it's not enough to move all your stuff. Kind of a bait and switch. They rarely have carts available. Last year the garage doors were broke for months and when I asked they said they'd "fix them next year". Basically they take your money and spend nothing on operations

Great place great staff

The manager on duty was and is awesome. The other lady was awesome too. We have been with Public storage at several other locations and the customer service and people are why we keep coming back.

Donna was very helpful with selecting my storage unit. She was happy to show me different sizes so I could see which I needed and she didn’t put pressure on me to get a unit larger than what I needed. (Nobody likes when that happens!) The facility is much cleaner than most self storage facilities I’ve used. The prices are competitive and even exceed some nearby facilities. I’d recommend renting or at least checking out this facility before you rent at a neighboring one.

Calvin and Ashley were very helpful!

Ms Donna and Calvin were so amazing to work with. I used my unit everyday and they always brightened my day and helped me with whatever I needed ! I recommend this facility to any and everyone!!!!!

Ashley was outstanding ! Everything is well organized and both employees was very helpful ! Felt safe to leave my items here

We have had multiple negative experiences at this public storage. When you first sign up they are friendly and beg for you to give them a 5 star review ASAP. Even call to remind you multiple times. After that you can expect nothing. Staff usually not very helpful and rarely get out behind the desk. 2 of the 3 roll up doors at the loading have been broken for almost a year. Carts disappear. People live in their units with their belongings spread all over the hallways. They tell you to go another way. When this is mentioned to the staff they respond that they already talked to them and act like it is no big deal or that this is accepted behavior. Most of the staff will tell you outright they are looking for employment elsewhere. They will even ask if you have recommendations or know who is hiring. We have made multiple complaints with promise of a call from the regional manager. After no response we even left messages stating our complaints with one of the regional managers and have never received a response. We are currently looking for alternative storage facilities.

I made a reservation for 1/7/2018 at the Monroe location. I arrived there at 4:20 and assuming everyone was taking a break because the door was locked with the return sign. I waited. Around 4:50 i decided to contact Customer Service to confirm they were supposed to be open until 5pm. The respentative placed me on hold and at 5pm transferred me back into the que. Needless to say I’ve wasted time trying to move myself into your storage location. The quote “We care” is something you stand by but unfortunately your employees doesn’t feel the same. I really hope this is not a normal and acceptable behavior for this location as it is conveniently located close to me. On the other hand, I had a fabulous experience at the Uhaul location located off Clairmont Rd. She surpassed my expectations and took care of all of my needs. Because of her service I am willing to pay the additional pay for a storage unit with them.

Neet clean and very accessible

Great customer service and clean facility

Thank you so much to calvin and leah for there excelleng customer service..i called and theh got me set up with the perfect unit Thanks

Great service and very clean!

Donna and Calvin were very courteous and nice, HIGHLY recommend this location!

Donna was very prompt and friendly with her service.

Very helpful and friendly staff! Especially want to thank Donna and Calvin for all their help and always recognizing me when I come in! I will definitely be recommending this storage facility to friends and coworkers in the future.

Dianne and Nikki were a big help! Great place

Donna is amazing! She's very helpful, patient, moved quickly even with multiple customers, and assures that each guest has everything that he or she may need.

I received high level customer service from Diane and Donna. They were both warm and welcoming and answered all of my questions with a smile. This was my first public storage experience and I must say, that should I ever have the need in future for these services, I will definitely be going to this location. The premises are very well kept as well. Overall a great experience. You have a wonderful team running that operation.

Nikki and Diane turned a very bad situation for me into a great experience. As a customer I really appreciated them. Thanks!

Great location! Diane and Nikki are very helpful and knowledgeable. Thanks! :)

Diane & Nikki were very helpful and knowledgeable. They made the process extremely easy!

Donna was great! So efficient & answered all my questions. I had a bad first experience with another location & called this property for help. I ended up securing a unit here instead & I'm happy I did. Thanks Donna!

Donna and Diane gave us excellent customer service from the moment we walked in the door. Actually it started about 45min earlier when we inquired online and received a phone call within 5min. The facility is in a convenient location with a loading doc, use of a dolly, easy locks and extremely clean!

Donna and Nikki helped us a lot while our mover was giving us a lot of trouble. They even helped reconfigure our space when all of our stuff couldn't fit in the original one. They were a godsend the day we moved our stuff in.

Donna and Calvin are phenomenal. They proved to be helpful and professional. I appreciate the clean grounds and pristine interior. I highly recommend this facility for anyone in the Buckhead area seeking storage and reliability.

Miss Donna has been very sweet and helpful. Awesome service

Poor service the 1 star is for the guy Calvin. Facility was a mess. Employees leave loading dock doors open after hours for accessibility for homeless males. Transit people charging phone rear entrance of building gate by Black Box. My wife and i have been had this unit since February at this location. Employees on phone. I'm pretty sure there's plenty people living in here. Worst part of it all the older woman nicki was very rude and unclear and the rate changing she needs home training and better social and customer service skills

Public Storage has a quite of a reputation. This evening I've seen and Witness a disturbing type of rudeness displayed by two black female employees ( Donna Nicole or her name may be Nicki ). The lack of consideration was foul utterly disrespectful towards another established client / and or customer; for them ( Females employees Donna & Nicole / Nicki ) to perform in such a horrible manner in front of others customers is Unacceptable. Such as for my self. While were moving in "our" purchased storage space on this day June 2 , 2017 has left a terrible impression of how unprofessional PUBLIC STORAGE EMPLOYEES. Employees on cell phone instead of attending to customers at this location their behaviour is inhumane.

Calvin and Leah were fantastic and really helped me out. I am very satisfied with my storage choice and will recommend PS to all my friends, specifically this location!

Calvin and Leah were extremely helpful and welcoming! The original unit I booked wasn't available due to some lock issues (seemed to be no fault of the business but whoever rented before me) and they were able to find me a larger unit for about the same price right then. Working on the weekend isn't always great but they were very friendly and patient with any questions or concerns I had. Well done.

Calvin and Donna were extremely helpful and pleasent to do business with. thanks

Ms Donna and Mr Calvin were awesome!!! Move In was very smooth and efficient!!! Facility is very clean and the temperature in the building was perfect. :-)

Nikki gave me 5 star service from the time I walked in until the time I left!

Great location, great customer service (Calvin and Donna were spectacular)! Would recommend this facility

Great

The good- Prices are better than any others nearby and the staff is nice and helpful. The bad- There is ALWAYS some issue with the roll up Doors at the loading dock. Many times this means only one door is accessible . With the place as busy as it is, you are usually forced to push your stuff up the ramp because the one working loading dock door will be occupied (by an unattended vehicle with no one around, and nothing in the car... but that is not the fault of the business...). Received a call from a very helpful regional manager who explained to me that there is another loading dock on the other side of the building. I'll check that and update my review.

I got serviced by Melissa and she was great. She answered all my questions, provided great customer service, and was verry helpful 😄👍

I love the service Melissa and her staff did at this location! Excellent!!!!!!

The staff here are very courteous, and helpful. The place overall is very nice, and clean. It's also very accessible from the Lennox Rd. area. I believe that the entire facility is climate control as well. We went on a Sunday to help a friend, and there were a lot of accommodating staff there, willing to help. I have no idea what their rates are, but given the area, and the wonderful staff, and the really nice facility, I'm sure that they're high.

I came in to rent a space for my daughter and Calvin and Melissa greeted me they have excellent customer service and the location was very clean I highly recommend this place to everybody

I came in and had great service from ms.melissa and Donna and they had great customer service clean location

Clean but confusing setup

Yes they done a great job very helpful. Leah and Taylor were great