Public Storage Self-Storage Units at 2115 Monroe Drive NE, Atlanta, GA

nobody is ever there. you have to make an appointment for somebody to be in the front???? can’t use the dolly’s because they are locked in the office….

My biggest concern with this location is safety and security. I saw a handful of cars smashed and broken into inside the secondary parking lot, in the back. The gate is always broken as well. From my recent visits over the past month I believe security for customers, staff, and property are severely lacking at this location. On the other hand, the staff has been helpful and respectful to me thus far. It's a clean and well-kept property. They have access to features like water fountains and loading/unloading ramps. Side note: the layout of the storage facility is like a big maze with an entrance/exit on either opposite side of it—kinda confusing on your first walk around. Overall, if you're just looking for space to put your stuff and nothing more, this will do just fine. Just make sure your unit is insured in the case of any burglary attempts haha.

Excellent customer service!!

The place is kept pretty clean but the access set up is horribly! its a hassle to open the doors and elevators when you have a dolly full of items and your moving alone. I hardly ever seen anyone there. The carts for customers to use is always locked up. I called two weeks ago for help and waited over an hour before leaving; still havent received a call in return. I only needed the unit for a few weeks, but this has been a headache for no reason. There should be someone on the property at all times. There was a recent break in, within the las 4-5 days, and that made me extremely numerous to keep my things in this place. There's no guarantee that you things will be kept safe. I wouldn't recommend this specific location because its very questionable. Broken glass and no staff is not a good look to potential and current customers.

Darrius was very helpful in helping with my account

Five stars for Darius and Keesha! I called yesterday to confirm a larger unit to move into, went today and the process was seamless. They were extremely helpful and nice! Highly recommend!

Darius was very helpful. Highly recommend

Thanks to Diamond, my rental experience has been great. I've rented from other properties before and hands down the Monroe location is the best BECAUSE of her. She is the epitome of her name.

The storage is very secure and clean. The lighting is good. The facility has motion detectors to keep the hallways lighted up. They just built a new gate for better security. I feel safe using the storage facility.

Wonderful experience here - Lyson was absolutely amazing. She helped us navigate the best option for us - I'll definitely recommend this place to people in Atlanta and especially to ask for Lyson if she is there!

They advertise they makeit less stressful but they have strategically made it the most stressful it could be. They have three loading docks which are always locked.the one entrance hass big concrete spikes preventing anything from coming in or out. Even the entrance gate has a big concrete spike blocking the box so you have to get out of your car and type in your code. Instead of having you type in your code in the elevator . They put the box you enter your security code so far from the elevator you have to hit the call button gain . Nothing in this place is for your convenience. Staff is here to spy on you and nit pick. And time you. They don't even have the time to clean they are so busy watching everyone. There was something spilled in front of my unit before I moved in and it's still there.so that's 6weeks I know that the place has not been mopped. Only redeeming quality I have found is that there is a better storage facility walking distance to take your things

I had an amazing experience with Lyshon. Moving can be so stressful, but she made everything so easy and she was so polite and courteous. Ask me.... 10/10 recommend. Ask for Lyshon when you come!!

Exceptional service! From the seamless rental process to the clean and secure facilities, this storage unit exceeded all my expectations. Dymond, on-site manager, is friendly and helpful, ensuring I found the perfect unit size for my needs. Access hours are convenient, and the security measures. Highly recommend for anyone.

Dymond has great energy. Clean location.

Storage facilities are generally nothing to get excited about, however, this Public Storage transcends the norm. Diamond, the manager, makes coming to my unit a true joy. She always has great energy and goes above and beyond in her role. I would highly recommend using this location!

Awful!!!! Horrible customer service! Elevators always broken! Manager never answers the phone and when she does her attitude is awful!! Stay away!!!!!!!

A excellent place to store your valuables when you making moves and how the go. Safe and secure surroundings.

Dymond property manager is awesome

WARNING - WILL RAISE YOUR RENT IN 5 MONTHS AFTER YOU MOVE IN. Have been a customer of theirs for almost 2 years now. They do not value long term customers and will constantly increase your rent 25-40% without notice. No reason to go from $125 to $189 a month. WARNING FOR POTENTIAL CUSTOMERS. They WILL give you a lower rate than within 3-6 months expect a BIG increase in your rent amount. Really wanted to have this as a long term option however they want to take advantage of customers. 1st Storage Unit - Initial Monthly Dec 2021 - 10x20 Unit $236 / MONTH MAY 2022 - PRICE JUMPED TO $319 / MONTH This is a 35% INCREASE ONLY AFTER 6 MONTHS 2nd Storage Unit - Downsized to 10x10ft Unit to save on monthly cost - FEB 2023 - NEW RENT $135/ MONTH MARCH 2023 - INCREASED TO $182 / MONTH This is a 35% INCREASE AFTER ONLY 1 MONTH, LIKE CLOCKWORK. They design their back end system to scam people into their pricing tactics and most people do not even notice the increase. Not good business practice. I'll be moving my property out of there this month, tired of supporting a business like this.

Diamonnddd! You are the best! I really appreciate all your help on everything this far. Especially dealing with all different personalities your always keeping your cool and being professional. If you arent manager you should be and if you are manager they should be having you run the place. 💜

Nice storage spot.

Being awarded manager must be given as a prize out a cereal box. Dymonde lacked accountability, understanding, & customer service skills. I waited for an hour at opening for her to arrive back with Starbucks in hand & an attitude. During which time I had to pay another $200 for the movers on standby. This was extremely inconveniencing and made my move increasingly difficult. At the very least I would have expected understanding for the lack of communication on her part.

Lavon was incredible and helpful, really good people. I highly recommend using this facility.

Dymond I love her enjoy and she has great customer service and is very helpful she deserves a raise

Dymond was amazing GREAT SERVICE 100/100

Diamond was really helpful. Defiantly will utilize their service when needed.

Ro and Dymond were both super helpful and assisted me with a transfer. Thank you!

This is the cleanest storage I’ve found from the others I viewed. Dymond was very helpful and assisted me with everything I needed. The courtesy call before all due dates is helpful as well. I would truly recommend this facility.

Row was so helpful and very nice

I had an amazing renting experience here! Signing up was quick and easy, and got a great deal with the $1 for first month promo. I worked with Dymond and she was amazing! She so friendly, made me feel comfortable when looking at the spaces & even gave me tips on moving companies.

Dymond was very helpful abd is a nice person. Thank you Dymond

I’m very please with the customer service at Monroe public storage. Diamond is caring knowledgeable and helpful. I wish her much success in all that she does and will do!

Dymond and Ro were super helpful and made my experience quick and easy. Highly recommend!

This is the best public storage anyone can use… Diamond is the best there. She is very nice and can handle any questions you may have.. I recommend this storage 10x over to anyone looking for a safe and great environment to have your things stored…. Trust me your mind will be at ease at night if your belongings are there.. They are the best….

Dymond was helpful. Thank you

Dymond was a great help

I never take time to write reviews but DIAMOND was exceptional and soooo helpful. I ain’t gone lie I was a little worried just about the safety of my belongings. But she assured me that my things were safe and and gave me confirmation that this location was secure. Her customer service skills were above and beyond!!

I love this place. Dymond is a gem! She provided the best customer service I’ve ever experienced. She taught mw how to use the public storage app and shared its many benefits. This facility is extremely clean and close to home.

The PS Monroe location is hands down the best location in Atlanta! Mainly because of the management , Diamond is absolutely AMAZING, she is kind and cares about her property & customers. Couldn’t ask for a better Manager (Diamond)

I had such a great experience with the Public Storage Monroe location. The staff was so friendly and was so willing to help in any way!

Dymond is an amazing representative, my unit transfer was so smooth and fast . Always ask about her .

Dymond is a very hard worker most days I come she is by her self helping customers meeting their needs and cleaning everything. Her customer service is amazing . But some times I feel bad for her because she is doing so much by herself but overall I would recommend this public storage to others .

DIAMOND ! DIAMOND! DIAMOND ! This young lady goes above and beyond to assist. I was practically two seconds from crying due to an error either on my end or systematically. And she saved the day especially because I needed to return my truck in time. Helped with a cart to move my things all while she was already helping several other people! 😇😇

I’m specifically leaving this review about Diamond. I’ve used this storage space for almost a year now for storing my business equipment and things like that. I have had times when diamond has called and said “Hey CeeJai, I know you’re busy, but don’t forget you have a payment coming.” And on every single occasion, every month, she greets me as if sometimes my payments haven’t fallen behind. Even then, she makes herself available even when I’m walking in 3 min before they close, still with a smile. She shows up everyday, and she handles the entire property. Not too many employees get the greatest credit of operating these businesses. It could get frustrating dealing with others’ frustrations but Diamond showcases so much professionalism and patience with dealing with some of us extra customers. They went up on my storage charges one month,and make sure you read your agreements because they have a right to increase charges whenever they want. Diamond did me a solid by requesting my storage unit be back priced to where it was when I originally signed my agreement, and it was approved. Thanks Diamond for always being you!!!